CenturyLink Reviews

CenturyLink has its internet lines clogged with too many customers. As a result, streaming Netflix is impossible. My monthly bill keeps jumping up every couple months. When I call them, they are rude.

CenturyLink telephone service is inexcusably bad. They promise service but don't deliver. Their representatives, located in the Philippines, have terrible phone lines and are trained to apologize profusely and promise better service they obviously can't deliver. Service times promised are fictions with no apparent effort to deliver and absolutely no effort to update frustrated customers who commit their days to helpless waiting.

I moved to Las Vegas Nevada, from CA, about 2 years ago, bought a house. Didn't study about the area, slowly problems starts with all service - Cox Communications, Directv, now calling to get service with CenturyLink. They hardly answer the phone. When they answered their agent speak very little English, didn't know about his job. I asked him I need service for tv, cable. He placed me on hold for about 1 hour, then he refer me to another 1800 + number. I called them, I was told they cannot confirm my house address, wanted me to call the next day. I called, same problem repeatedly going on.

CenturyLink can get away with not disclosing hidden costs, horrible customer service, and overpriced mediocre services because they have a monopoly on the industry. For anyone who doesn't want a tv/phone/bundle and just wants basic internet, your options are Xfinity for about 60/month or CenturyLink for about 40/month. Despite the lower pricing displays on the internet, when you call in to set up service, they inform you that "that pricing is not available in your zip code" (when really it is a bait and switch to get your call in first place). On June 6th, I called to set up service for basic internet for 29/month. I agreed to rent a modem for 8/month. Then I was informed that I could either read a dvd and set up the modem myself, or I could pay 9.99 a month for "tech support." I politely declined (thinking "How hard is it to set up a modem?"). I was told service would begin June 11th and my pricing would be 37/month with tax.

Too much to write. All I know is that I was on hold too long so I missed my shower and my family had to fend for themselves with dinner. Off to bed now. Not looking forward to the new service.

I received a bill for connection of a new service and one month's bill. I called to find out why I was getting a bill out of nowhere. Our previous account with CenturyLink was canceled in Oct. 2015 due to a house fire, and we had found we no longer needed a hard-wired phone at all and had decided to not get one. The first service rep hung up on me, the second service rep. asked if anyone had come out to our house? Yes, we had tried to set up a new DISH service (another story) but the guy they sent was unable to set up a satellite dish without placing a pole in our backyard across our LP, fiber-optic, and power lines. We told him to cancel the service, and he told us he had, then he left.

I have 3 accounts with CenturyLink. In April of 2009 over 5 years ago, I cancelled an account. In June of 2015 I am still receiving statements for this account. I have called in almost monthly for the past half year and each time I receive an apology and an assurance it will be taken care of and the following month I receive a bill for an account I don't have. CenturyLink is without question the most incompetent company I have ever dealt with when it comes to customer service, efficiency and quality. The only reason I put up with any part of it is I have not other choices in my area for internet and phone. Anyone who has any other choice would be absolutely crazy to use their services.

Door salesman had been terribly trained. When I got my first bill it was 60 more than previous carrier. Why on earth would any consumer switch cable companies for higher bill? Don't even get me started on customer service. On hold time up to 1:52 min with no resolution of problem, transferred 7 times, being hung up on, told would be called back, oh my the list goes on. I am not kidding now going on a month. I get my first reg bill and it is 437 dollars. Yes, that is not a typo.. That is for the first reg month and next month. Hum, I thought I paid the first month which was prorated and had discounts on it...

I called CenturyLink to sign up for internet and cable. I chose the least inexpensive program for cable. I was told my services would cost me around $110 per month. The first bill was over $300. I called the company to complain and I was told that the next bill would be $110, but each month the bill went higher. I called and complained about the bill several times but the bill was never the price I had been quoted over the phone. In June I called to cancel my services. I was told it would take five days to cancel by one representative. I called back later that day and I was told the services would be cancelled the next day.

They have sent me 3 bills total at this point. Each time I have called and told them I never signed up for their service. They sent a modem to my home and I shipped it back. They have now sent me another bill charging me for a modem that I no longer have and have shipped back to them over two months ago. Thoroughly unimpressed with their business at this point and now they are setting up their fiber optic cables in my neighborhood and are sending their minions to my door to get me to sign up for their shady service. I will be calling on Monday, once again, to tell them that their modem was returned two months ago and to remove me from their system for the 4TH time. Glad I have Comcast and that says a lot being as Comcast isn't that spectacular.

It was very difficult to navigate the customer service departments and I kept getting transferred, like 8 times, but finally I insisted on talking to a supervisor and she resolved my problem. They lowered my amount owed from 186 to 104.

I am deaf and sign language. I am one person and only one internet with video relay service. Last two weeks ago, I called them that bills are wrong about two internet and three phone number. Last April, I called them to suggest me offer discounts after I shocked why two internet and three phone number, but I don't see. That make me upset more. But they didn't tell me about two internet and three phone number. I was frustrated to called them and not clear why they don't tell me after I found bills itemized about two internet and three phone line.

In the last 30 days my internet service has been down at least 3 times. 3 times that I have contacted CenturyLink. One instance was for an entire weekend. You have to contact technical to let them know and they have not once given me any insight as to when it would come on. It has not been less than 8 hours any instance. They have offered to contact me by cell phone when it comes on and has not done that once.

After I paid bill to hook up I WASN'T so want to return modem to stop billing as on disability. Got statement and want to return modem and have check returned but at least I can return CenturyLink's worthless but expensive box.

Signed up for Centurylink and DirecTv double bundle for a $54.95 rate for 12 months. I have been charged over $81 plus a late fee of $11 is added to the bill before my due date! I have called several times for this to be corrected and to date, it has not.

I have just read some recent reviews and see that I am not alone. I have had a poor/inconsistent internet connection for almost two weeks. I have talked to three representatives. The first one said it was a problem with my modem. CenturyLink sent me a new modem. The problem persisted. I talked to another representative who said "I will tune things up for you." I asked him to explain what he was doing and he said he was "tuning things up." Ha! The problem persisted - dropped internet in the process of paying a bill, working on an online course. You name it. I talked to a third representative. I told her I was very angry. She said she would get an technician to my home, and expedite that as if I required an internet connection for a medical condition. That was three and a half days ago.

7 days ago I have activated a new account with CenturyLink since I just moved in my new home. The appointment was supposed to be between 12-4:30 PM but the tech was already at my neighborhood around 8:30 AM calling me. I told him he have to come back since I got to go somewhere and not expecting them till 12 PM. He came back around 12ish and only stayed installing my phone and internet for about, more or less 20 minutes. Before he left, I tried making an outgoing call and it works and the tech left. 3 mins later after the tech left I tried making an incoming call to my newly installed phone and it's not working. I called the tech right away and he said it's normal and that I should wait few hours to the following day.

CenturyLink has been our internet and phone business provider for two years. Throughout that time their internet service has sometimes been moderate in quality to very poor. The company states that at "peak usage times" internet service may be "slower than usual". The problem with their statement is that the service is poor at variable times throughout the week and day. Their customer service consists of long hold times and form letter email responses. Avoid this company if you have a business.

After receiving terrible internet service from them - slow, constantly down service that was far worse than Comcast - I cancelled my plan. They said they would send me a shipping label for the equipment. I never received the label, so I contacted them about it. They told me they'd send one. I waited and waited and it never arrived. I eventually forgot about the equipment waiting for the label. 8 months later, I get a letter from a collection agency stating that they've reported this to my credit, right in the middle of refinancing my house.

This specific time, my promotional price had expired with my bundled DirecTV and CenturyLink. Contacted the Loyalty Retention Dept and had a girl 3 separate times quote me $46.43 a month for both services for 24 mo. Called back 5 days later to confirm, no notes specific to that and not done. That rep told me she would correct it, give me the promotion I was promised, and would call me back in 30 min after the order was completed. No call. Called again 5 days later, spoke to escalations, "I am so sorry about all your trouble, we will get this fixed for you right now". Noted everything they would be giving me for the promotion and read the notes back to me. Today I contacted them, promotion not added on to my account. Contacted the BBB, they refuse to pull call records or acknowledge what was quoted to me on 3 different calls. Now contacted the FCC and will continue up the chain with this worthless company.

Unfortunately, this past week we have had a horrible experience with CenturyLink. They suddenly cancelled our internet last week with no reason - account was paid and up to date. My husband called and was told it would be a week before we could be reconnected!!! Mind you it was CenturyLink's fault it was disconnected. My husband calls the next day thinking during business hours someone might help us better, and they told him he was not authorized on the account. So he said forget it, called Cox and they had internet connected the next day! That same day I called CenturyLink - after being on hold for 20 minutes I was told my husband is authorized and apologized for mistake and said she would waive cancellation fee.

In Dec. 2014 hooked up with CenturyLink with internet and in conversation I was told that they have a 12 month promo for $39.95 w/ contract. I was talked into home phone b/c of "special pricing". When bill arrived it was much more than quoted. All bills were at around $80+/month, much more than I was told which was $59 +/-. In June I cancelled phone service. Somehow, after getting paper bills EACH and EVERY month, I did not get one for the month of June. When I cancelled the phone service on 6/16/15 I was told that my bill will be about $45.00. Realizing that I did not get a bill in the mail I checked online to find that I had a $193 bill! I called and disputed, as well as the $39.95 promotional. At that time I was told they did not have a 12-mo promotional.

I had CenturyLink for 2 yrs. I cancelled my contract on the day it was over. They over billed me by 1,000 dollars for 2 yrs. Now they have sent me to a collection agency! They said I had early termination fees when I never signed one thing. FRAUD.

Wow, where to start? This is the biggest ripoff company I've ever dealt with. And to back that up they have god awful customer service reps who you have to speak with when you're attempting to get anything fixed, which usually doesn't get fixed because they're a bunch of idiots. $50 for 1.5 meg speed, and that's the only Internet in my area so I'm forced to pay that. Everyone in my neighborhood has to pay that ridiculous fee and since CenturyLink refuses to upgrade anything here we all have to throttle off that one box so you get lucky to get 0.5 to 1.0 Meg, which is dial up speed. They say "we're fixing it" every time we have called and now ALMOST 10 years and nothing has changed. Please please somebody get a lawsuit together against these **clowns.

I will never do business with this company again. After hours of hold and repeated "We cannot help you here - you have to call ..." responses. I found that you can not set a cancel services date 25 days out. Their number was hard to find and they were hard to contact. I will never do business with this company again!

I tried CenturyLink at my new house but despite their claims, they could not provide the high-speed internet connection they promised. No problem, that can be hard to confirm on the outskirts of their service area. We tried it, it didn't work, we called them and told them, they said no problem and closed the account. We mailed back our equipment. A month later I received an invoice. I called and they confirmed it was an error, so they credited and closed my account (supposedly).

Contacted them when bill jumped to request a better pricing amount. Customer stated a price of 29.95 for internet service if I signed a 1 year contract and if I did auto payment. Told her I would agree to one year contract but not auto pay and she verified it would still be only 2995 if I agreed to 1 year contract but no auto pay. Stated fees per month would be 29.95. Just got bill and was charged for not having auto pay and total was 40.00 after taxes and modem lease which was not even told to me in our conversation. Total quoted should have been told to me with additional modem charge and she did not follow through on the auto pay. When I called them to tell them of discrepancies rep said this was the best deal they could give me even though I explained what first rep told me. Very deceptive practices.

I have been a customer since the company was called Quest. In my current building I had a bill of $72/month for the past 2 years. They just upped my bill to $92 without consent or warning. This is 5mbps we're talking about. I understand Comcast does not have great customer service, but their internet which is faster and doesn't require a phoneline is less than half of this cost.

I ordered for a new connection on 15th June and got myself connected on around 18th June. I was promised a monthly service cost of 30$ and modem charge of 7$. So I was expecting a bill amount closer to 40$ every month and given that my first month is just for 12 days, the bill to be close to 20$ max. Now, I have got a bill with 81$!!! 20$ install charges, 14$ rental modem, handling charge and some misc charges!!! This is ridiculously lousy and fraud! 14$ for rental modem charge?? Need some help.

I pay for 10 Mg download and .75 Mg upload Speed with CenturyLink. Most of the time it works fine for streaming TV on line. Nearly every month, CenturyLink slows down to a speed that won't allow streaming movies. Last night went from a normal down speed of 9-10 mg per sec to 1.2 to 3 and for the first time the upload went from a normal .75 mg per sec to .3 to .5. CenturyLink has a built in system throttle that slows your internet every so often. You have to call, they say it's your fault but after they reset your account it works fine again.

I would never be given enough space to write all the reasons for not signing up with CenturyLink. It has been an incredibly horrible experience from the beginning and the opposite has occurred for everything that I've been told from no holes drilled into the side of my house to what my first bill was going to look like. They did whatever they needed to do to put me off every time I called with a concern in order to get me through the first 30 days and now I'm trapped in my contract. It has felt like one big scam from day 1 and I'm so upset I switched.

Why is this company still in business? Because there doesn't seem to be a choice - I live in Center Hill and my address was not even on the 911 directory but has been now for almost 2 years - some CL employees are liars and show no respect, that was my initial experience and it is not a lot better since - I have called and complained about not being able to get online to pay my bill, all they will do is reset my password and it won't let me in after I change it for about 6 times now - this last problem is forcing me to not have internet here at all because I cannot tolerate them any longer - and I have a smart phone so I will just use that! Save myself a ton of money!

If I can give them a minus -infinity Angry Stars I would. CenturyLink is by far the WORST WORST internet provider company in America. We just purchased a new home and I called CenturyLink, the first idiot that I spoke with told me that I would receive a kit by mail. We never received the kit. Instead we got a piece of paper taped to our door a week later, stating that their tech came out and placed some sort of interface outside the house, and we should be able to connect to the internet. We connected the modem and the internet didn't work. We tried to trouble shoot over the phone and still didn't work. The next day they sent out an idiot tech who gave us a new modem and didn't even stick around to make sure that the internet connected on our devices. I called him and told him and he started arguing with me on the phone. He said he waved his "INTERNET" wand and we had internet signal in the AIR so he didn't have to follow through.

My landline stopped working Friday evening. I called numerous customer service phone numbers from my cell and kept getting transferred after sitting on hold for over 20 minutes. I would then get an automated system that would disconnect the call because it was after business hours. I called numerous numbers and did 4 online chats today, still having the same issues and not getting my problem solved. I was talking to a rep and he placed me on hold for 20 minutes to transfer me to someone who could help. He picks the line back up, says he is transferring me now YET AGAIN and then the call cut out. I now have to wait until Monday during business hours to try to talk to someone. I have had the same number and same account number for the last 14 years and they were unable to find my account. I can't even register my account online because it says my acct number does not exist.

I received the modem for internet service on Monday. Today is Friday and we still haven't had our internet connected. I have made countless calls to tech support, after an hour and a half I was told the order was cancelled. Ok this is my second time to get internet at my home and the same thing happened last time. No shows. Bad thing is I take care of their equipment outside my front door that supplies internet to all my neighbors but I am unable to get a technician at my location to hook it up. This company has taken money from my account and I have never received any refunds to my account. Seems like the left hand does not know what the right hand is doing. I wish I could find another provider that could offer unlimited data.

I've been a customer with this company for several years. At first I had broadband through the Choice network at 34.99/mo. After a few months the price went to 39.99. I called to see why, they offered a $7/mo discount for the inconvenience. I was happy. For the next couple of years they kept my rate the same. Still happy. Then I received a flyer about a new fiber optic network that was coming to my area. Then another flyer saying they would come to dig up my yard and install equipment at no charge to me. Ok, no problem.

In March of 2014, due to lack of any other provider, I contracted with CenturyLink for internet service. Their technician came out and did the outside install, and all was well. Company failed on multiple occasions to provide a PPP Username and Password to me in order to log in and use the service I contracted. Due to the lack of response, runaround, and lack of any customer service, these people are more concerned with making sure you are who you say you are, that I severed the contract due to breach. Since that point I have attempted to reach out multiple times to CenturyLink as not just a customer, but a long time shareholder, with absolutely no response.

We have been CenturyLink customers for two years now since we moved to Wise County in July of 2013. Recently, we purchased a home in Bridgeport and notified them we would need to transfer our account. Initially, we were told this would be no problem and even got a confirmation email confirming the transfer and the new connection beginning May 20, 2015.

I recently signed up for CenturyLink internet and their customer support is horrible. I talked to 4 different customer support people and nobody could even tell me when they were coming to do the installation. I got different dates and times from each person. They even sent me a letter with the wrong installation date. Very frustrating how unorganized the company is.

I have had CenturyLink as my internet provider for a few years now (much to my displeasure). The service is spotty (cuts in and out often) but what I am most displeased about is their pricing. If they simply stated a price and I knew what that price was and what I was getting, that would be acceptable. However, that is not the case. I sign up for one thing (so I think) and end up paying nearly triple what I originally agreed to!

Last week my phone quit working, I've contacted them everyday since then and still have no phone. I call, I hear "it will be fixed tomorrow between 8am and 5pm, please be home." I have a job, that's how I pay their outrageous costs, I can't be home.

I ** HATE THIS ** CRAP INTERNET and yup that's my review. Thanks for reading this. By the way I can’t stream 180p quality :) Have a great day.

CenturyLink cannot seem to get my billing and program straight. They promised $19.95 service and the bill every month is different. In May we had the service transferred from Arizona to Colorado and now are billing me a late charge on the Colorado bill when there is a credit on the Arizona bill. I am so fed up with the phone calls every month to get it straightened out and then they don't follow through and do what they say they are going to do. CenturyLink sucks.

I had moved into new home. I was looking at different cable companies and comparing prices. CenturyLink offered me a one year deal where I would pay $49.00/month and then after that it would go up to $89.00/month. From the first bill, I was charged over $100.00. After several calls to CenturyLink company service claiming I was merely "misquoted" a monthly service fee. I then went onto file a complaint with the BBB. They stated that I too was misquoted and that I should be happy they didn't charge me an early cancellation fee. So here I am stuck with a $300.00 bill and can't do anything else about it. Whatever happened to "we are recording this call for quality control purposes?"

We had a CenturyLink modem fail, so called tech support to get a replacement. They promised to send a replacement. A week later, it still hadn't arrived, so called again. No record of the call, no record of an order for a replacement. So, repeat.... Same story. They promised a replacement, but nothing was sent. Call number three... Now they tell us that they cannot/will not send a replacement, so after two weeks I go out and buy my own. They tell me they'll credit us $20 on our bill for loss of service. Guess what, another lie. No bill credit. I call again and am told there is no record of a credit and that they don't give credits. How's that for customer service. I truly believe they purposefully lied - not once, not twice, but three times. I'm leaving them forever, and will tell everyone I can about CenturyLink's outright lies.

CenturyLink doesn't charge the advertised price. I am suppose to be paying $40 but they have me paying $65 each month. Not only that but I decided to move. I was told before hand by a CenturyLink assistant that it would only be $30 extra. When I look at my bill they had me paying $200+ for one month of service + the move. I do not agree with this at all and will be changing my service as soon as possible. Their internet isn't fast anyway.

I pay my internet bill every month. Every single month they disconnect my internet saying I didn't pay, even though my bank account states that it was taken out. It happened again this month and they refused to turn it back on even though I had a confirmation number of payment made. I will be leaving this service because this continues to happen and they do absolutely nothing to fix it. So frustrated. I will never recommend this service to anyone.

Our phone line is broken and has been for almost two years. We can barely talk on it. CenturyLink maintained that it is our phones and that they will charge us when they send out a repair person. I purchased a new phone and unplugged all other phones and still the problem persists - and still the Century Link customer support tells us that it is likely our problem and that we will have to pay them for the repair. This is extremely frustrating and abusive. I do not trust them. This happened before in our former residence and they tried to stick us with the bill and I was forced to hire an independent contractor to confirm that it was a bad line outside our unit. I should not have to endure years of broken service because of face extortion. This is unacceptable customer treatment.

CenturyLink is the WORST internet provider out there. I have been bounced around from the billing to financial departments for the past hour and was on the phone waiting to speak to a supervisor when a representative hung up on me. I have been very polite and patience, but my cordiality is running out. I needed to get to work and wasted over an hour on the phone. I spoke with a representative 3 weeks ago to deactivate my account because my family was forced to move out of our home because the previous owners used meth and the home was tested with extremely high levels of meth. My family was getting sick so the landlords had to rip out walls and redo everything. We were told we would not be charged by a CenturyLink representative and would not pay the early termination fees due to the severity of our situation.

Had a modem that broke within the first few months. Was told they would send me a new one, but the dumb ** created a whole new account. She even added home phone service I didn't ask for. Have spent the past year fighting over these two bills. I have disputed every one of them. They never explain what this last $107 is for. They have my info but decided to send me to collections. Why not work with me and explain why and work with me to resolve the issue? They don't care about anything. I would rather live without internet than deal with those brainless people.

CENTURYLINK over billed me with added charges. I talked with a representative and was told it was a electronic billing problem. The kicker is they were willing to credit me, but not until I paid the extra charges. Wish I could borrow customers money like that. I wonder how much money CENTURYLINK will make off of customers that don't catch the mistake.

I have couple of complaints to provide to CenturyLink. First, it is the customer service. It is exceptionally bad. Either online or on the phone, you wait forever (in excess of 15 minutes). The other complaint is the TV service and cost. It is expensive; at around $90 per month for Prism complete yikes, ouch!!!!!! The advertise cost is $$39.99 with high speed internet access; which I have. The reality is a big difference of $50 per month. In addition, the TV service cuts out frequently. I have to reboot the TV box about once a week. Due to the price and rebooting frequency, I had enough.

Customer service only open till 6pm. I work till 7pm. You never can get a hold of customer service when you need them. If you do it's going to be someone who isn't from USA. Very inconvenient business customer service. I don't think I would ever go through CenturyLink Again.

I think it was on or before June 1 that a CenturyLink guy (very nice) showed up to convert Advantage-One to CenturyLink. He was unable to finalize so he left the wire connected to the Charter router with instructions for IT to get PPP set up. It sat that way until my IT consultant did research, put in a ticket with Cisco, and came here yesterday to try to make the various pieces of equipment work together. He spent the entire day here trying to get the CL box to work. He had to bring other new pieces to chain together. When he unplugged the Charter box, it ceased to work too. Eventually he got a connection to the internet for us through the CL box but it is completely unstable and drops us off the internet every few minutes. He had to move people around and hard-wire in VERY temporary situations until CL provides a more stable situation/router for our wireless.

I moved and the person I moved in with already had Prism TV so I cancelled mine. I was pro-rated for 2 weeks of usage and paid it in full. I received the return boxes from CenturyLink to return the equipment. That was in July of 2014. In September I received a bill for $291.00 for unreturned equipment. I called CenturyLink right away and they said they have not received them yet and to give it a few more weeks. After hearing nothing for a few months I thought it was over. WRONG! It went to collections and it is now May of 2015. After numerous calls and very rude customer service people I was told I need a tracking #. It was almost a year ago. I called UPS and told them what was going on. They laughed and said sorry but if CenturyLink provided the return labels then they are the ones who track it.

Called CenturyLink today for some information regarding my recently deceased husband's business phone line. I am on the account so that's no problem, but I have been transferred and mistransferred at least 6 times. One person says I'm residential...sends me to business. Business says no, I'm residential, and sends me back. Then I somehow end up at repairs who have no idea how I got there. I'm put on hold for 10 minutes and more each time. UGH! Terrible, terrible service by people trying to be nice -- or at least they have me fooled into believing they're trying to help me. If I could get another provider I would.

The computer speed is decent except for certain times - A.M. and certain late afternoon. A landline phone is not worth having because of static lines in rainy weather and POS telemarketers. Most of the service reps I contact are nice and professional, most, otherwise I would rate a zero. Not worth $70 a month.

I've had CenturyLink services for almost 5 years. While it has been expensive (Cox is cheaper around here), It wasn't so bad until now. Due to requirements of my job, I needed to upgrade my services, only to find what is on the internet is false. I cannot upgrade to the services I need to keep my job. I hope soon there will be competition with another carrier in Las Vegas. CenturyLink says how they are helping the community in some areas, but not in the lower income/older areas. I had the technician checking my line and telling me something different from the customer rep on the phone. I hope they get bought out soon. I can't wait to move out of state and disconnect my service. CenturyLink in Las Vegas is totally crappy service.

I have had it with CenturyLink! I have spent more time on the phone with customer service trying to correct the problems they have created. Every time I change a service with them (they say it will save me money) it ends up costing me more money and time on the phone with them. This is the last time! I called in to cancel my service and was hooked by the to good to be true "We can save you money if you bundle DIRECTV and Verizon with us." Boom, done deal, I bundled! 1st bill, all of the services went up. So I make the call. "Sorry sir, you will see the savings on the next bill." 2nd bill, "We will give you a credit till the savings show up." 3 months later and approximately 4 hours of being on hold, I was told that the salesman didn't give me all of the details and I needed to unbundle. What a bad way to treat a customer of 2.5 years. Save yourself the time and energy.

Simply put, I started an account at my house in 2009. At that time I was enrolled in a bundle that included voice mail. However I didn't have voice mail. The CS tech said it was "turned off" on the day I enrolled. So for 6 years they have charged me $1.99 a month for voicemail services that I didn't have. When I called them on it, they admitted to this. BUT they can only go back 90 days as a fix, not the 6 years. In essence they are willing to credit me for $6.00, but even though they admit to their mistake "cannot" refund the rest. It's a rip and I was never aware of it until this month when I sat down to look at my "fees and taxes" and discovered this innocuous fee for an item that made no sense at all.

First of all I will say I have had Cox cable and AT&T in the past... Both better but Cox is pretty crappy also. By far AT&T was much cheaper and better. (Don't listen to the speed Mbps stuff. I watched Netflix without issues.) I never got CenturyLink even hooked up. They kept on saying they would come 4 days in a row and never did. EXTREMELY long wait times for operators who have no clue what to do (couldn't even find my account info lol). I wouldn't trust them a lick... Huge waste of time.

I ordered CenturyLink internet service when I moved in to my apartment 9 months ago. It took over a month just to get the service setup. The service was originally sold as a bundle with DirecTV at $45 a month for a year. When I get my first bill they are separate and much higher than quoted. I called CenturyLink about this which they stated since I live in a multi unit dwelling, they can't bundle it at that price now. Clearly upset since I was sold something, then given some excuse why they cant honor the contract they sold. I called over 5 times talking for hours to several people including some so called supervisors. There was no resolution on this issue and I chalked it up to a bad decision going with such a shifty company. Now I'm having even more issues with my recent move. I live in an apt one building over from my old place. 50 YARDS AWAY.

Internet went down early AM with no notice. After reaching on-line chat via my cell phone they ran diagnostics and then found out maintenance was running an update with no backup service. They just bring down the system and cut everyone off. Service tech admitted they are only up 99% of the time and reserve the right to go down whenever they want. Maybe they are all that bad, but hard to believe everything is now in the 99% available cloud. I probably would not do business with them again if I had the choice. They really need to hurt for customers so they can get back in the real world where you have to purchase a backup authentication server to be competitive. Or just go out of business and let someone who cares take over. Hopefully their competition will read this and get some use from it.

Well, I was supposed to have an account from the previous homeowner switched over to me. Filled out all the forms. Easy-peasy? Yeah, right. Had my phone disconnected multiple times, reconnected multiple times (all with new connection fees), long distance and touch tone removed for some unknown reason, additional lines and internet hooked up and removed (with more fees). Service was supposed to be around $75/mo but the last bill was $200 and no one can figure out why.

Hi, I would like to discuss some issues I have had with this company. I have recently disconnected from their services on this date, 6/18/2015. First, I would like to start from the beginning. When we first started our plan with CenturyLink we had talked to a customer service representative, we were told of a plan that combined phone service along with internet that would only charge us about $75 a month including all fees. We had used their calculator on their site to estimate the cost of installation and any other fees included in starting up.

I was quoted $24.99/month for 12 months for 40 mbps internet services when I recently moved. After I set up the account, I got a bill stating $62.67 while I only get 20 mbps instead. I called in again and they refuse to do anything. All I got was "our employee misquoted the price and you have to pay what it says on the paper." The worst is, this guy named ** hanged up on me after I was repeatedly put on hold!!! He was completely disrespectful and unprofessional! Such a deja vu!!! I had them for the past 12 months and I was quoted $34.99 including modem rental. However, they have been charging me for over $50 each month for the past 12 months (my husband has been paying the bills each month and I didn't realize until recently since I was the one who set up the account). They refuse to pay the discrepancy back. What a ripoff and what a horrible company!

I recently moved to another state and needed to access the internet from my 'new to me' house. I decided on CenturyLink for their 12 month price guarantee DSL service for $34.95 a month. I received my first bill today, in the amount of $122.02. I just spent an hour on the phone with the customer support person, and another 15 minutes with the 'escalation supervisor' to no avail. It seems that when you sign up for the $34.95 monthly service, it does not activate until they start you on a 'new' bill cycle (which is entirely arbitrary up to them). Until that time, you are charged the 'full service' pricing for the DSL service, which in my case is $63.95 a month. As a result, I was charged $63.95 for a month and another $16 for one week, and then they switched to the price of the packaged plan of 34.95 after. They call this prorated charges. I said I have no problem paying prorated charges, but do not wish to pay them at $63.95 a month to do so.

My wife is on the phone right this second waiting for someone to answer their phone. The call has already been picked up, she can hear the agents in the background having a conversation in Spanish, ignoring that their phone is live. The automated system works like crap too, she's yelling "Billing" into the phone repeatedly. The reason for the call: We're on auto pay and our bill just jumped from $62 a month to $105 with no warning. Drafted it twice from our account. Not the first time we've had problems with our bill amount changing suddenly. Also replace our Wi-Fi router in the first 6 months because it just crapped out.

I had a horrible time with dealing with the post service issues with CenturyLink. They billed me over $100 and reported it to credit services even though I did not owed them anything. They did not sent any notification to me but directly reported to credit services, that was a first for me. I called the CenturyLink customer service and the agent told me that I did not owe anything but he sees that my name was reported to credit services and the credit services lady kept a gun on my head and told that I should pay the amount or get ready to get my credit report tainted. I felt so helpless. I will never use CenturyLink ever again.

I have had Century Sucks for 7 yrs. with 15 MB speed for $80.00 a month and I canceled service due to high rates. Now I signed up again and I have 1.5 MB for $80.00 dollars a month. I believe that if this area would get a second provider Century Sucks would be in trouble. Even with my 1.5 MB service my DSL keeps going into limited/no connection and I run a business from home so most would understand my frustration. If I could give them 0 stars or negative stars I would. I did a chat session with tech. department today and before we could get to anything of importance they would disconnect the chat session.

HORRIBLE!!! When we first signed up for the service we were told our bill be roughly $35. 2 weeks later when our first bill arrives we are being billed $155.00. When we call to find out why so much we were rudely told by customer service that's the way it is. I could not believe I was being spoken to this way and asked to speak to a supervisor. They then did adjust our bill and assured me that this would not happen again. Month two comes around and again our bill is coming out to $155.00. I call customer service and get hung up on 3 times, in a 2 hour period. I finally talk to a representative who tells me she is not psychic and cannot predict my bill. I of course decide to disconnect. I would not recommend this service. It is not worth the time, or stress.

We had a bundle with CenturyLink which they paid our DirecTV. We paid $150 a month. We moved and let them know for transfer. Nothing wrong there but after TWO months of paying 150$ our DirecTV got disconnected. We called and they said centurylink stop paying. We paid to reconnect cable. Centurylink didn't refund our money. Their excuse was somehow the bundle unbundled! They kept giving us the run around and lies but no refund.

We quit Comcast 6 months ago and were about to go with an antenna, etc. when Prism came to our area. I checked out the bundling deal (we already have phone and DSL with CL) and got what I thought was an incredible deal. Aware that if the deal seems to be too good to be true, it probably is just that I requested that the CL salesperson email the specifics. Nope, he said that he had no way to do that... The friendly installers came out the next week. I was stunned to learn that the order they received meant that we would be getting Prism, keeping DSL, and giving up phone service. There was no HD service or DVR on the order, which they would be glad to add.

Well I have been with CenturyLink for only 6 months now and I'm constantly on the phone with the billing department concerning my monthly bill for the past 3 months. It all began when I only applied for Internet services only. When I received my first bill the amount due was so high and seen they also added a home phone. My payment was past due and they said I had to pay the entire bill of Internet services and home phone. Then after I paid they said the payment will credit to my account for Internet services only. Also said the credit will be up to 4 months.

We bundled CenturyLink with DirecTV one year ago and have had issues ever since. Our agreed on price for the bundled cable and internet was roughly 86$ a month, and have not once had a month where the price was correct, and on multiple occasions, have had to pay over 120$ on one pay period. Their customer service is the worst I have ever dealt with, and would not recommend this service to anyone.

I write this currently on hold for 1:23:44. CenturyLink sent me a bill for $180, when I was told my bill would be no less than 39.99$, and, get this, after cancelling service, sent me to collections, for $180 within 5 days. I settled for $34, be careful.

I called CenturyLink this morning, one of my least favorite things to do. Our internet service has been dropping out on a regular basis. We power cycle our modem and it reconnects. I wanted to see if there was a problem on their end or if it was a problem with our modem. The lady told me it was probably a problem with our modem--that's typically what happens. She said they usually last 2-4 years. Ours is about 4 years old, so that made sense. She then asked me what model we had. When I told her it was a Q1000, she said they are in the process of swapping out all the Q1000s, for a newer model. When I responded that we don't lease our modem, (we purchased it outright), she said it didn't matter, and offered to transfer me to someone who would arrange a swap.

I received a notice on June 3rd stating that I had until June 15th to pay my bill or it would be disconnected. They instead disconnected my service on June 9th. I paid the bill on June 10th and service was restored with a $20 fee. I have been hung up on and lied to countless times. I have returned hardware and charged for it for several months. I returned a modem in February and my account wasn't credited for it until May. Since I was told that CenturyLink offers absolutely NO dispute process by ** from financial services (employee I.D. **), I was forced to do research and find consumer affairs.

In 2010 QWEST had a 30-day trial period for their new "high speed" internet. After two days of the 30-day trial, they had to remove their pathetic software and remove the modem. It degraded my computer to the point that I could watch each character appear on the display. When I contacted them, they said they had not expected such an overwhelming response and apologized.

Don't download NORTON anti-virus from CenturyLink!!! It does HORRIBLE things to your computer - changes homepage to different cities, interferes with email sending, many times get a message at bottom of screen "CenturyLink is not responding", slows the computer down, caused my email page to turn completely white in the middle of typing a message, homepage and email page will flash - just awful!!!! And be sure to delete CenturyLink Installer as well. I chatted with these people quite a few times lately. They INSISTED it was a problem with my browser. So I reset the browser at least 6 times and still the same problems. Really?? My computer is 3 months old and I'm using Internet Explorer 11. Funny now that I deleted Norton & the installer, computer is running great!!!!!

A Journey of Several Days: Like it's 1991. Rather than repairing necessary wiring, CenturyLink will try to pass the cost on to the consumer with an $86 monthly bill on what began as $34 dollar 10 Mbps Service. It can't just be me.

CHECK YOUR ACCOUNTS. I normally do not have late charges on any of my accounts. While checking my account to make sure I was credited with an inaccurate charge, I noticed a late charge on that month. After talking to a representative for Centurylink, he said that my payment had been late thus the charge. We compared the date due time, and on my screen, the date due was 12/31/14. On the representative's screen, he said it was 12/30/14. My payment had been received one day late... on 12/31/14. I have a call into management regarding this right now. The charge is $6.00. No big deal? If they are altering accounts to justify the late fee, then how much would that be times the numbers of customers? It could be huge. Something is not right. How many late charges have been made when not justified??

This company has the WORST customer service I have ever dealt with. I had a payment arrangement set with them but my service kept getting shut off on the 15th of every month. I would call and it would get turned on in about 4 or 5 hours, and after being assured that it was just an error, it would happen again the next month. I would reconfirm the payment arrangement and a 3rd month it happened again. This time I was told that they couldn't find a payment arrangement on record, just a phone conversation where I said I would pay X amount of dollars each month but that was not a formal payment arrangement. So I spoke to the billing people (again) and set up an arrangement. Guess what? Yup, disconnected again.

I switched from Century Link to Comcast last year. Before that I was a customer of Quest for many years and never had any problems. The reason I switched was that my phone line was down and they could not send anyone out to fix it for over a week and then refused to give me credit for the whole week. They ended up giving me credit for 3 days. I had paid for my own modem but they sent out another modem thinking that my present modem was not working properly and that was why I was not getting service. They never asked for the "broken" modem back. To make a long story short, it was not the modem but the phone line that was down. I received a bill that stated Final Bill and paid that in full thinking that was the end of my dealings with Century Link.

CenturyLink provides the worst customer service. Extremely unprofessional. Seven months of service never received a bill statement. Address incorrect after updating with agents three times. End result from a young agent "nothing we can do at this point." I would never refer this company conduct of business. Poor. No retention offered.

My phone issues started on April 10th. I called and they were scheduled to come to the house to find out what the problem was. A technician came out, talked to my husband, said there was an issue with the line coming to our house. He needed help and said he would return to fix it. He never came back. We received an automated call saying our problem was resolved. It wasn't. I have had NO phone service since the end of May with excuses as to why the scheduled appointments were not kept. Now they have escalated (supposedly) my service request. I am waiting to see the results, or to see if "escalating" does any good. Needless to say I am quite frustrated with CenturyLink, them being our only option for home phone service in our rural area.

Nice people, but completely clueless. What can I add that hasn't already been stated? Two weeks of technical support supervisors reassuring me that a technician would arrive to correct a problem, without anyone ever showing. Once, I actually got a phone call from a technician who left a voicemail confirming she would arrive within 15 minutes. When I returned the call, she didn't answer. 15 minutes, 20 minutes, 30 minutes, 2 hours went by and no technician. I got fed up. I finally went to the office and spoke face to face with the supervisor. She saw how furious I was and did everything she could to get a technician to my door within 25 minutes.

CENTURYLINK - Anyone considering service with CenturyLink, BEWARE. Here is my experience. We signed up for service three years ago and after two years, our bill doubled. We called to inquire and they said we needed to sign a new 2-year commitment with them to receive the previous rate, so we did. For the last year, we have been battling to get the appropriate billing as the amount is different every month and never consistent with the agreed upon rate. They double charge us, then claim to fix it. It stays correct for a short period of time, then doubles again, so we call again and they fix it again. At one point, they were charging us late fees because they claimed we weren't paying on time. We were NEVER one time late with a payment.

Another day working from home and I'm continually losing my connection. My job demands my ability to conduct conference calls and I can't share my computer screen and use my internet based phone at the same time. Evidently my download speed is good enough and what was advertised for the monthly package I purchase (right this minute it's 8.55 Mbps); however, the upload is .5 Mbps. Point 5... in case you missed it. Not something point five, zero point five. When I call, I get a profuse apology for my difficulties but they don't promise what I pay for, I can possibly get up to what I pay for. If I want what I pay for, I have to pay for the next expensive package. Does this seem right to anyone?

I contact customer service several times and told them I want to start service from May 15 and want to buy modem. While they said they have done that, in fact, it is not. The start date is May 7th and I have to pay modem lease fee because of their false. And they also refuse to adjust the lease fee. So angry. I hold on around an hour for this result. And their attitude is also not friendly.

My family and I used CenturyLink for internet only initially and we had no issues. I tried to reduce speed in order to save money, and was lied to, being told that I could get the slower internet AND bundle home phone and DirecTv for cheaper than the higher speed. Went with this supposed "deal" and they did NOT bundle the services. I was also promised a one hundred dollar prepaid Visa, as part of the promotion, that I never received. I spent about 6 months trying to get answers, contacting CenturyLink, and asking for a bundled itemized bill showing what we owed and for what. They sent me multiple unbundled bills every month, often with differing amounts, and could not explain the discrepancies in amounts. I asked for a clear statement showing what was going on, because I kept paying multiple times every month, and they kept saying we owed, but refused to explain what was going on.

Spent 25 minutes on line with ** from CenturyLink - Wow was the guy clueless. He would take several minutes replying to my questions such as how much would an upgrade be? Am I qualified for a faster speed? Do I have the highest speed for what I am paying or am I being throttled back. I pay for 7 mbps and get 4 which is the lower level and I asked why? He said nothing - It was frustrating and the more I questioned the slower he got - I needed detailed answers and got nothing in return - nada. I have heard they are throttling accounts back and wait for complaints so I will register this with the FCC as well.

On April 20th I signed up for service through a door to door sale. It sounded like a great deal for less than what I was currently paying for my internet service. What I didn't know was that I can only have cable internet service in my home so two days after I signed up, I received the modem and couldn't get it installed. I decided it wasn't worth the extra fees and hassle so I called to cancel the same night my service was activated. They told me to call a different number during business hours the next day to cancel which I did do on April 23rd.

I have had CenturyLink High-Speed Internet for a little over 2 years now. Up until about a month and a half ago, things were going fine. Then our internet starting going extremely slow, almost like dial-up! I contacted them over the phone and they said that everybody's internet in this area has been having problems. They said they did not know when it would be fixed. Enough is enough already people! We would like to be able to get back on the internet at the speed we are paying for!!! We are going to be switching to Comcast here really soon.

On April 20th I called customer service because my contract was ending and my discount was about to expire the 25th of May. After about a half hour of waiting someone finally come on and I ask them to discontinue my long distance, caller ID, call waiting, call forwarding and 3 way calling services so they tell me they would and did as I waited and I even got an order number. I just got my bill dated May 25th (my billing date) and noticed the bill hadn't changed and I was still being charged for those services I had ordered to remove, but they were quick to stop those services (the following day April 21st). I called them and ask why they hadn't taking off the charges but removed the services they told me that the date they put in the order was April 26 ( the day after my billing date), therefore I am being charged another month without those services even though I put in the order on April 20th.

I recently move and want to continue my service with CenturyLink. I call CenturyLink to notify them and so far, I have talk to 8 different people in which not one has been able to help. They say I need to open a different account and close the one that I currently have which I agree to do so... Well, recently, I got a phone call and they left a voicemail saying that I need to return their call so I can cancel my previous account! I immediately call them back, all they do is put me on hold and then they hang up... I call them again and it seem to me like they don't want to help. Not to mention I was on hold for 1 hour and 35 mins.

CenturyLink have a horrible customer service. They got me on hold for 30 minutes, they always have a problem with the system, they never can do nothing fast. As customers we don't have time to do this more than an hour on the phone call with these guys. Horrible, horrible, horrible.

I have had nothing but problems when dealing with this company. When calling in to get help there are very long wait times and then when you finally get a person to help you are transferred and have to repeat the process all over again. I finally was able to cancel my service because we moved and when I told them I didn't want to transfer my service, the call was dropped and I had to start all over again. When I finally got someone to cancel she was rude. I will never, ever use this company in the future. They are the worst of the worst.

I have been a CenturyLink/Quest customer for 16 years. They have always been difficult to work with. They usually keep me on hold for at least a half hour and each time they transfer me to another person. I have to start all over telling them why I'm calling. I'm wondering why an established high tech company has so many technical and customer service problems. If they can't handle the workload, hire more people, but they don't. Red flag! I have standalone dsl and my bill is 64.40 for a very slow connection. I don't play games or stream videos. I called last month to see how I could get the bill lower. I was told the previous year to call and ask about a retention or loyalty discount. The female who answered after 34 minutes of hold told me I had 2 options. 1) Get a landline so I could get the dsl reduced. 2) Go off the internet for 3 months and I could qualify for the promo price as a new customer.

Don't get CenturyLink if you play Xbox live and Netflix. The movies and games will lag very bad to where you give up. I'm suppose to be getting fast internet and it's not fast. The WiFi sucks and I don't recommend CenturyStink. And I'd rather get a football and play outside instead of dealing with this piece of ** WiFi :(

I terminated service with DirecTV effective April 30th. CenturyLink was collecting the bill for DirecTV for about 5 years, but not for the entire history of my service with DirecTV, for which I used to pay separately. I paid CenturyLink everything that they charged me for DirecTV service up to April 30th and my statement even reflects that I did, and that part is not in dispute. CenturyLink shows that is a fact. What is in dispute is that I got a final bill from DirecTV that appeared to say I owed $118.55, however when I got on the phone with DirecTV to complain, they said it was not money I owed to them, but money they owed to me for overpayment until May 26th. It made sense to me as I believed that I had been paying ahead for DirecTV service. Later I come to find from CenturyLink that I was paying slightly behind (my payments were not late, however).

I placed an order, had the equipment installed and that very same day it DID not work. I called several times and no one helped me. Placed a service call THREE days away. When I inquired about cancelling, the worker became rude and said it was not in MY best interest to cancel!! I called back and spoke to another RUDE employee who was very pushy and did not want to give me info about cancelling early. Do not let these people push you around!!

We have had CenturyLink for just over a month and we have made 6 calls because our internet isn't working. On one call they said someone would come out the next day. They never came. Said the Internet is working that we fixed it in office. We called 2 days later with the same issue. We have not had a solid week of Internet without disruption. We are sick of this. We can rent movies because of this issue. We can't use our iPhone without issues. Fed up!!!

Internet was always choppy. Sometimes it worked but most of the time it was too slow to watch things OnDemand. Mind you I had their fastest internet. However, that was not my biggest concern. What really gets to me is their lack of security. I have been the only dealing and paying centurylink and even cancelled our service the month before. My husband and I have different last name but we set it up that the bill comes under both of our last names.

Have spent many hours trying to get my home internet working. Now I'm told they will have to come out and fix a wire. Internet has been out since Monday and finally someone will try to be fixing it on Saturday. Spoke with 3 managers no results. Loyal customer for 30 years. Time to find someone who cares about their customers! Xfinity here I come!!!

CenturyLink is a company of Liars. They will tell you anything you want to get you on contract only to change things up after the 30 days and screw you over. I signed up with CenturyLink at the end of March and the only things I asked for were to have a no contact price, a download speed that would accommodate my family's needs and last, be under $60 a month (that is what I was paying at Comcast).

After you get a promo deal from them, they hype the price and make you pay a lot extra if you don't do auto pay. They are not worth your time and surely not your money. This company needs to be out of business.

I ordered internet service on 4/24/15. I was told that I would be activated by 5/22/15. I called on 5/22 and was told that I would again have to wait until 6/1 to get activated but that I would not need to be home since the technician did not need access to our home. On 6/1 the technician arrived and called us to tell us that he indeed did need access to inside the home. He asked if we would be around the next day. We agreed and stayed home missing a day of work waiting for the technician to arrive. He never arrived and multiple calls to his cell phone went unanswered. We spent another 2 hours trying to get customer support to help us.

Jut got of the phone with CenturyLink, 06/01/15 3:15pm after 30 minutes of being transferred 4 times, no result!!!! First, I googled their number on internet and some surprised guy (tech) replied that he has nothing to do with CenturyLink, rather than some engineering work. Then he gave me number to call in Idaho 208-528-0212 and I was told I need to be transferred to small business department, got transferred again (repeated my story already 3 times) and was told again I need to be transferred to large business department. Are you kidding?? Horrible company, they transfer people around without properly asking them questions and navigating them. I cannot believe this!

I called, they hung up on me when I told them I wanted to cancel because my bill had increased by an exorbitant amount. I called again and the agent had such a poor connection that she hung up without even talking to me. I called again and since I had already been on hold for over an hour I decided to choose a different option which got someone on the phone promptly, but who told me the only thing she could do was transfer me to the same line which had over a 45 minute hold. She told me they could not track down the guy who hung up on me and that she had to transfer me to the sales department in order to close my account. How ridiculously stupid is that?!

Terrible customer service and internet service itself is even worse. I signed up in July of 2014. My internet was supposed to be connected on the third of July, but this wasn't the case. I called about it and they said there must have been some mistake on their part but that there was nothing they could do about it until July 7th because of the holiday weekend. I asked for some account credit and they said they would discount the first month of my service, but that never happened. My first bill was much more than I had even agreed to, and there was no account credit at all. I called about it several times and eventually just let the whole idea of account credit go. The next several months of internet service were appalling slow and the next several bills continued to be more than I had agreed to, resulting in several frustrating phone calls trying to figure out why I was being charged so much more (usually $20-$30) than I signed up for.

After calling and getting a quote from CenturyLink and then having it installed, I got first bill, way over what was quoted. I was quoted 120.00 and the first bill was over 200.00!! They dropped the first bill to 189.00. Big deal. But I was told again that the bill would only be 140.00 a month. Now month two and the bill is over 210.00!!! The phone part is over 80.00 a month, Ma Bell could do better than that! The internet part is over 119.00, I could get a business account for less! The cable tv portion is over 155.00!! Are you kidding me!!! I didn't order any porn channels!

I was with CenturyLink for 3 months. I bundled with DirecTV & Verizon. My DirecTV never linked & was shut off twice in 3 months. Due to this I had a separate account created (it took me hours on the phone to figure all this out). I ended up with four accounts total (I did not authorize 3). The billing was so screwed up so I unbundled & still got billed for dates I did not have service. (Hours on the phone again) I asked for emails stating all accounts closed. I was given that then receive a bill that I did not owe? I call, I was told this would be written off and closed. Now I'm in collections on a 5th account number for the same amount as what should have been written off on account #4. I never received a bill for the 5th account now in collection. I'm afraid to pay, I think it won't be the end... Going through dispute... Rude & uncaring customer service after all this! PLEASE save yourself the trouble- HUGE NIGHTMARE!!!

Hi I need your help. Here is a brief of what has gone wrong. I started TV & Internet services with CenturyLink. It was a hassle. I later down the road switched my home security to them. I am legally blind so I went over on the call to ask for LCD touch screen. I got an installer that was rude to my partner that refused to install the hold crappy control panel in a back living room that means my blind ** has to go all the way to the back just to disarm the unit. When I get home I've called them on there three to four hour calls each. They promise one thing and don't deliver on their promise. I was going to pay my bill of $128 on the 20th of May. The system was telling me I owed 280.

I have NEVER in my entire life experienced this type of behavior from ANY employees with whom I have ever done business. Called customer service to disconnect voice service. After 20 minutes of waiting, ** answered. Told her that I wanted to disconnect voice & keep data/internet. She kept me on the line for 20 minutes with no conversation/updates/info the entire time. All I heard was, her coughing, blowing her nose and people SCREAMING in the background. I said, @ two different times, "are you still there?" She came back on the line and said yes. Then suddenly... DISCONNECTED.

I never thought I'd actually feel like crying over my phone/internet service but it has come to that. For years, our Internet has had major problems and our phone connection is horrible. Every time we call, (provided we even get through after being on hold for 30 minutes on average), we get a different story and the problem is NEVER FIXED. Today, a technician actually came to the house and convinced us the problem would be solved. It involved removing a separate phone line we didn't even know we had and combining it with the internet service - duh. He said all we had to do was call to complete the removal of the mystery second phone line but I knew that'd be too easy - and so it goes.

I opened my account in 2013, purchasing high speed internet and cable television. Although the salesperson stated that my bill would not exceed $94.00 per month for the first year, on my first bill the charge was $124. At the time, my wife was paying the bill online and I didn't notice the discrepancy. After 6 months, I became aware and called the company. They reduced my bill back to the agreed upon price but subsequently raised it back to over $120 per month. I called and canceled cable TV, upon learning from other sources that digital HD TV for all the major network and many smaller providers was available free via an antennae (I receive around 85 channels in this manner). CenturyLink informed me that my internet access would be $29/month. Within a few months, the bill increased to over $40. I continued to pay this rate for 3 months and then received a bill for $69/month.

I signed up with CenturyLink and was told a price of $39 per month after a year and higher charges. I've called and spoke to a person 4/10/14. She said she would take care of it and I agree to continue to try. Well it kept getting worse and the charges went up again. They found another way to charge more by adding a late fee of $12 per month and you could not tell how the late fees were charged. They also added a lot of taxes that was not disclosed to me in the beginning.

After actually defending CenturyLink for a few years, I finally am the victim of their horrible service. My problems started when I bundled DirecTV with CenturyLink. The billing was a nightmare. I finally cancelled my services with CenturyLink, but had to stay with DirecTV, as I had a contract. I was owed a credit of $180.81 from DirecTV. When this credit disappeared, and I received a bill from CenturyLink, on behalf of DirecTV, I called, and that is when the hours and hours (probably over 15) of phone calls, being put on hold, being transferred, being cut off and having to start again, began. In the end, the issue was never resolved.

I switched from Cox to CenturyLink when a young man came to my door offering fast internet service for $19/mo. After a disputed installation charge of $60 (supposed to be no install fee), late fees that are the equivalent of paying 244% interest and other erroneous fees, and now a disconnect/early cancelation fee of $200, I will have been charged about $600 for 5 months of slow internet service.

I have had to place many calls with CenturyLink they have yet to help me with any of my questions. When I started with the company I was guaranteed to have one price. Little by little they charged more and more and over a few months I was paying far more than the price I was "guaranteed". They told me the modem I had would not work with their service in order to get me to get their modem. My modem worked just fine. They proceeded to charge me for a rental modem even after I returned their modem. They use every loophole to get every penny out of you. I would pay more for another service any day just for the piece of mind. Not to mention the service they provide is very sub par. I will never use a service that the company offers again, and will recommend that to every person I know.

Billing is never the same. Over billing issues. They take your money & do not want to issue a refund. Autopay is horrible. The system will double bill you at times and then you have to beg to get your 1 month overpayment credit back. Internet is slow. They want to say regular price for below average internet speed is worth $76.66 a month? Pathetic!! Do not give this company a contract agreement as they'll threaten you with termination fees when they screw up & continue to do it monthly. I've had to call them 3 months straight.. Come on CenturyLink are you serious??? Wait times on the phone are excessive.. company has gone downhill big time. I have 5 months left on my agreement & I'm GONE!!!

Recently terminated services with CenturyLink. Outstanding bill will be due on 6/4/2015 per CenturyLink. Started receiving calls from ** that would hang up as soon as I answered starting 5/26/2015. I called back and was able to confirm that this number lead to Convergent Outsourcing Inc., a debt collector. According to the person I talked to, CenturyLink had sent my account to them. My account was not in default or past due per CenturyLink. This feels like illegal debt collection activity. How can a utility send you to collections when you aren't past due or in default?

Worst worst worst company ever! They charge way more than the agreed amount upon starting services. When I called to disconnect services I was put on hold for over 20 mins. My services were no longer running in home. My devices could no longer connect to the Internet but the company continued to bill me. I called and the company refused to drop the charges so I am being charged for services not provided. I would never do business with CenturyLink again.

When I signed up with CenturyLink I was told the Norton antivirus was included free with the price but I just found out that I have to pay an extra 10 dollars a month for the antivirus protection. Called CenturyLink at ease in order to get the free antivirus.

I spent an hour last week trying to get signed up for CenturyLink. I asked for a bundle with DirecTV I found online. At first I thought it was a great deal, but I was wrong. After they told me the other deal I found online for $45 dollars was not a good deal because it was at an internet rate of 1.5 mbps or less, I decided I would upgrade a bit from that plan. They offered me a deal for internet and satellite for 61 dollars a month. I told them that was a great deal, but I wanted to know if there were any extra fees. The sales person I talked to said that the $61 would cover all the gear, and then transferred me to somebody else. The second person told me that I would have to buy my own router for that price. I tried to explain that was not the deal the other guy told me, but I decided it was still a good deal so I did not bother to argue more.

Last month (April 2015) I disconnected CenturyLink as they were able to provide only 3 Mbps. They set me up for Verizon Jetpack saying it's a 14 day trial period. They told that if am not satisfied I can return the device within 14 days and there will not be any charge. I returned the device on the 6th day and now I have received bill from verizon asking me to pay $133. Verizon bill says activation charge and monthly charges for the jetpack which was totally hidden from me by Centurylink. BEWARE OF CENTURYLINK.

This company absolutely does not care about customers. We moved to the area and called to set up service a week and a half before our move in date so we could have a home phone and computer service as soon as we moved in. We were given a date to start service that met our needs. Then they cancelled by mistake our service start up. Then they sent our modem to a city 2 hours away by mistake. The local CenturyLink office always takes at least 30 minutes before answering. After phone call after phone call, including talking to a so called supervisor, it was obvious that not a single person cared. They just wanted you to stop bothering them. We still do not have service and no one cares at CenturyLink. Our TV service, DirecTV was on time the day after we moved in but they could not set up full service, because CenturyLink did not have our DSL service set up as promised.

This company is a JOKE! DO NOT USE THEM, TOTAL WASTE OF TIME! I had 4 appointments to get service from them and no tech ever show up to install a phone line and internet. It has been a month and a half of waiting. I was told that I owed for services, which nothing was ever installed for me to have any charges! STAY AWAY FROM THIS COMPANY!!! VERY UNPROFESSIONAL!

I had my internet account with CenturyLink and TV with DirecTV for one year. The price increased the second year for the TV. I was told by CenturyLink that if I bundled my two accounts into one I could save money. WHAT A NIGHTMARE!! Sounds so simple. I know have 4 separate account numbers, have 10 different confirmation numbers saying the problem has been resolved, have spoken to 11 different people, and have called the regional VP's office, but he is not in charge of billing. I am waiting for a call back (maybe it will come before I have heart failure).

CenturyLink only cares about its bottom line. It cares only about profit and not real customer experiences, emotions and near-breakdowns caused by its incompetence. I ordered internet through them after their rep incorrectly advised that was how you start a DTV bundle. I called back to cancel the same day after DTV told me it had to be initiated through them. I've subsequently called numerous times. Every time assured that the second account was cancelled. Still being billed. Still being "disconnected" after hours on hold with their reps. They won't speak to my husband who's better equipped to deal with this and they hang up on me. They're cowards.

My son is using this account at college and I (his mother) am paying the bill and we have about 3 months left to pay. I tried to call numerous times waiting about 45 to 1 hour to get someone to talk to every time. I finally get someone and they find out I want to cancel then they transfer me on to someone else which puts me on hold again so they don't have to deal with it, and they tell me that I am not on the account so they cannot do anything. But my son has called twice already also waiting on hold forever to put my name on the account so they will talk to me and apparently, both employees that he has talked to has failed to put me on the account even though I am paying the bill with my credit card on file, and the account is under my phone number. They also want $200.00 to cancel the account even though there is only 3 months left to pay at $32.00. Centurylink is crap... I would NEVER use them again.

I've been over billed and no one seems to want to take the time to fix it. I have heard numerous times that I'm not talking the right department. I've spent over 17 hours on hold or waiting for help. Nothing done!!! Worst customer service ever.

A tech came out today and finally fixed the issue. I can't give them a higher rating until the bill is adjusted but at least I have internet again.

My wife and I just moved to a 55 plus community, I am a Vietnam era disabled Veteran in a wheelchair and my wife is legally blind. I called CenturyLink for my TV, Internet & phone service, Verizon came along with it as a bundle. For bundling Verizon would give me a 200.00 Credit. We started out with Prism TV but we, re dissatisfied so we called DirecTV, not knowing that DirecTV was Associated with CenturyLink... I was told I would not be charged since we canceled within 2 days. On Monday May 18, 2015 I received a bill from CenturyLink for $461.72, Prism TV, $191.62 Verizon Wireless $134.10. No $200.00 credit. By phone, I was told I had to pay the $461.72, & that was final.

I am moving this week from one house to a new house we just bought. I just simply want to transfer my services from one house to the next. Their commercials tout "simple, easy moves". REALLY? For who, I would like to know. We are only moving 11 miles away. I have been transferred multiple times and repeatedly asked to give my first name, last name, account number, and address. No one bothers to share that with next transfer. Then I have to start all over from the beginning to tell what I need. The house we are moving into does not have a phone jack installed. We are not getting home phone service, however we have internet service that requires a phone line.

WORST INTERNET EVER! I got suckered into saving a few bucks by switching from a ten-year long account with Cox Communications. CenturyLink had 40 Mbps internet in my area (NW of Gilbert and Guadalupe) which was about what I had with Cox and they could save me 40 bucks. I figured, why not? DSL has to have improved since the 90's right? They were bragging about bringing in fiber to the area and they ran that old yarn about how cable internet was shared internet while theirs was a dedicated line, which is about as wrong as it is old but hey, whatever right?

I was talking to a girl about issues with my bill. She continually cut me off as I was talking, would not listen to me and hung up on me after I requested to speak to someone because I felt like I was going in circles with her. Called back for a supervisor on the phone and he was very rude to me as well. I'm the paying customer, do they not realize the customer is how they get paid!?! I have been on hold for over an hour and I'm still waiting...

In November 2014 I signed up during a promotional period to try out CenturyLink which they said I could do risk free for 30 days, money back guaranteed. After 6 days I decided I wasn't happy with the service, called and cancelled and returned all product (i.e. Router Modem) to CenturyLink. Well after 30 days I got a bill in the mail for $150 then I got another bill for $80 saying I owed them money. When I originally returned the equipment to the rep I was told all was taken care of and nothing would be owed.

Don't anyone ever get CenturyLink internet! They are liars!!!! They tell their service is contract free then when you try to cancel it they say "oh wait you have a contract and you owe us $200.00 dollars!" I never signed anything saying I was ok with a contract; they can't charge me anything. Oh and their customer service is designed so they don't have to assist you! I'm telling you don't ever use them!!!

Where do I start. I'm a young father of 4 tods, we left Xfinity and got ONLY internet with century link. First we got "40 mbps" at our old house. I work in the communications/wireless field and I ran a speed test of our own (Way more accurate.) Found out that we were getting 12mbps, after the hundreds of rude CS calls and tech show ups, nothing got fixed so we went 3 weeks without Internet while being fully charged. We had to move to an area that only had (we were told) 20 mbps ready for us. After that didn't work for 2 months and after hundreds of calls, we found out we were getting 6 mbps and paying for 40 mbps.

I have been hang to after asking to talk to a supervisor over a wrong charge on my account. I have never experience such a rude and unprofessional that I work with. I am really disappointed. I would not recommend them to anyone whose looking to do business with CenturyLink. It is a bad company because of the way its customer service dealt with me.

Our family sold a beach house in Oct 2012. The new owner did not terminate the account, so I began calling in response to Centurylink (billing us for the beach house) in Nov of 2012. It took repeated calls until March of 2013, calls to Birmingham and Foley, to get the situation resolved. Each time I was told it was taken care of and then we received another bill. I agreed to pay through November and they apologized and said all was square. Today (2/1/2 years later) We received a bill from a collection agency. When I called customer service, and said what happened and why I was upset (didn't cuss, but said I was very upset), rep said she was terminating call and hung up on me. Called back and nice rep said "due to oldness of account, it only says in my record that I called in March". So we have been billed for 3-4 months of service when we did not even own the house.

I ordered the 40mb/s internet, and was told it would be $69 first month, $29 next, and the install guy told me they would give me the modem he brought... I had actually bought one on ebay listed on their site, and he told me it was not the best because of age... so I thought wow, free modem... and cheap monthly bills... I got first bill $95, and I could not make head or tails of it. They sent bill 2 days before my 30 day try period ended, and I immediately took my modem back and cancelled. The speed was correct, though internet seemed to run not smoothly.

I have had the displeasure of dealing with bad customer service before but CenturyLink really takes it to the next level. I am being contacted by a collections agency about an account I closed with CenturyLink over 3 years ago. I have been trying for several days to make contact with someone at CenturyLink that can offer some help or explanation. In the rare event that I actually get through to someone I am usually transferred to someone else that cannot help me or just hung up on. They must still be bitter that I moved to a state where they don't offer service.

CenturyLink is a terrible ISP. How do they stay in business? This is consumer affairs? 1400 complaints? Yet nothing gets done. They should have their license to operate pulled. Every single weekend their signal dies. There is constant need to reset the wireless. They are turning down their signal to save money I bet. Customers don't realize if they pay for a 10 kbps connection and only get 5, that is a breach of contract. Thousands of customers are being robbed by this company.

Have had less than 1 MBPS for 8 years. Have had techs out 6 times. The whole neighborhood is like this and Century Stink will not fix the problem. Yesterday morning we had no internet. You can't watch Netflix and run a business with such poor service. Called last night and again today and the phone went dead. They have my number to call back but no return call. If you have a choice, use any other company for internet and phone besides CenturyLink.

So I try to get a better deal with centurylink than with comcast, I was paying 110 dollars with comcast and called centurylink and they gave me a deal (what it look like at the time) of 85 dollars. I never had service with centurylink and did not know anything about them. I cancelled my service with comcast and move to centurylink for tv and internet. That is by far the worse mistake I ever made. First 2 months bill was fine and then it jump to 140 dollars... I surely thought that was a mistake.

I have had a dispute with CenturyLink for a previous incident of which they never came out to fix the service and then sent the claim to collections. I signed back up with them and they said that they would waive the collection notice and they now refused to do that. Furthermore, they overcharged me for a bill that we called about. I sent them the amount for what they said that I owed which was less than the original bill because they had overcharged me for services that I never had. They then cut off my internet service and refused to restore it. I lost 2 days of business due to my internet service being cut off.

I called to transfer my internet service to a new area. When I called I found out that in my new area they only offered 1 megabyte of service. You cannot do anything with 1 megabyte internet. My husband works for Amazon and is required to have a minimum of 5 megabyte for work. Upon this knowledge I had to cancel the internet service. When I was told that it would cost 120 dollars plus the remainder of the month. I only have two months left on my "term commitment" which I was unaware that I was even on! I never signed a contract which they get away with doing since it is a "term commitment" instead of contract.