CenturyLink Reviews

On Saturday, after I threatened a lawsuit, they finally sent a technician out. The problem had nothing to do with the cable; the problem was in a pole-mounted connection box! The reason they thought it was a cable problem was that cable work was being done in the area, so, without checking, they assumed that my problem was the result of cable damage. If CL had actually checked to determine the cause of the fault, my internet and telephone service could have been immediately restored instead of three days later!

So call back again and ask for a supervisor and he tells me, yes, there is a problem and they should have told me on the first call. No estimate as to when it will be fixed but gave me a discount. So problem still exists, so I email Century Link. They actually reply back and tell me that there is a problem and it will not be fixed until June 2012, consider it done and have a nice day basically. So I have emailed them back, asking them to up my speed to 7.0 or above so I can get the 3.0mbs I'm paying for, as this is complete fraud.

They are selling a service they are not providing and not telling their customers that they are having this problem, hoping they will not notice. This is how this company operates and luckily, I have an email from them stating there is a problem in this area with slow connections that will not be fixed till June. So, bad planning on Century Link's part, but I think this letter is worth something but not sure as to how to get this company to straighten up. For me, I want what I'm paying for, but I know there are others out there that are having this same issue and don't know it as they are thinking this is just the way it is.

I requested them to show me proof that the modem was received late or else send me back the modem if I am to pay $109.29 that they already received. They refused to do neither. It is not fair for them to claim that the modem was received late and yet expect the consumer to show proof of date of delivery. If I am to pay $109.29 late fee for an un-returned modem ( which was not late and was received by them) then I should have the modem back. Someone tell me what I should do. I don't think I deserve to be charge $109.29 for a late fee when neither sides can proof the date of delivery. If I knew this would happen, I would have kept the modem for future use and pay them the fee instead. This is really unfair.

I shared with Jerolyn, the right arm of Mr. Post Head CEO, the treatment I got. She was rude and completely unfeeling about my rude beyond rude experiences! So after 6 months of expecting a 50 dollar gift card, now she says I will not be receiving one. I knew it! Those were the same reasons I left Quest after 30 years of them making their wages off of me! Fifty dollars is nothing to them. Their customer service means nothing to them! What a sad world we live in! "What goes around comes around"!

Our president elected Mr. Post, I am sure if we all take time to write to him and we join together, things may change, with all that time, all that energy, all of that cruel abuse from their employees! I have physical limitations and cannot deal with stress very well. Stress causes me to go into a major pain flare and they have almost sent me to the hospital, asking them over and over not to pass me around. Do they listen? Do they care? No! What liars, what scammers! It isn’t just the matter I was expecting the gift card.

It is mostly the matter of being battered and there is no recourse, because they could care less about us as customers! They do not give their gift cards. They do not keep their word. They do not treat their good paying faithful customers with any respect! When I had Quest before, my bill was messed up for over 6 years and they never fixed it! A woman who had worked for them for over 25 years said she had never seen such a mess of a bill! Good luck to all of you who have had to see the truth about CenturyLink and their lack of scruples and customer service!

Essentially, I will owe them $100 at no fault of my own. They are raping me of my money as I am unemployed, single mother and next to no child support cannot afford. I don't want their equipment. Why won't they take it back? I want nothing to do with them. Perhaps, I will have to go after them legally. It is morally and ethically not right. I will never do business with them again. The saga continues.

I called immediately the main customer service line and spoke with a very nice woman who could not find me anywhere in the system. She is wondering if Mike somehow deleted my new account completely! A service tech has the capability to do that? If this is the caliber of technicians sent to interact with the customers, I do not want to do business with CL even though they are the only provider in my area. I asked the customer service lady what I could do and besides calling back with the account number I was given to make sure I even have an account after the "Mike incident". She could not resolve the matter since I was no where to be found in the system. I am very dumbfounded and upset to be treated like this when I took the morning off from work to accommodate the window I was given and I was waiting outside in the cold for Mike a good 15 minutes past the time he said he would be here.

I discussed the previous bill with 2 or 3 persons including one supervisor at the company by phone and I was not able to win and I had to pay bill no matter what. There are charges that I feel and I know are theft. These companies like Comcast and Century are stealing money to most of their customers and I am one of them. I would that some one stop these companies stealing my money. The bad thing is that these are the only two companies that control that business and we have no other choices. I hope somebody can help me with this matter. I want to do something and I do have the proof. Thank you so much!

My dad's experience goes like this. He had both land-line telephone and broadband service from CenturyLink. I rigged him up with VOIP through broadband which worked really great, so then he cancelled his CenturyLink land-line. Two weeks later he gets a bill for the broadband that was more than double the previous cost. He then called to complain about the increased cost and instead of lowering the cost and keeping him as a customer, they repeatedly to try and sell him additional services at higher cost.

They didn't seem to get that he wanted to lower the cost and not buy more services. He gave up and arranged for broadband through Comcast, then cancelled CenturyLink DSL. I rigged his voice-over-IP with Comcast broadband and it works great. Thankfully there are other options now (like cell phones and voice-over-IP). So I will never do business with CenturyLink again. Good riddance, CenturyLink.

When I called Century Link from the number on the note on my door, they said that my account was set up incorrectly and that they could no longer find it. But at the same time, they couldn't create a new account and transfer my old bill to it. Their only solution was to bundle, which I now felt like they were in complete control of my DirecTV. After calling them several times and being out of DirecTV service for over a month, I bundled. I was paying $50 for my Internet and now, I pay $110.00 and they told me that I'm locked into a two-year contract since bundling. My total bill is $152.00.

They forced me into a 50% off a DSL plan for one year. I canceled the landline. They charged me $10 for changing long distance too. The worst part is I was treated like I was crazy. Little do they know I used to work for a cell phone company. I know all the jargon and how it all works. I demanded to have all the customer service notes read back to me since they claimed that the representatives never said anything. I then told them I wanted all of my calls recorded and a verification code, they refused that too.

I then told the next three calls that I was recording them and they said okay. But the last representative freaked out and told me that it was ‘illegal’. And the kicker is because I live in an area that "offers 12 mbps, I'm not qualified to receive 7 mbps service. They want every single penny I have. I'm on a limited income but if you are not a bundled customer, they don't want to bother with you. The good news is, I've had my account completely zeroed out and have only paid about $140 dollars.

Basically, what it would be if I got my original deal but I know the system therefore, I have an advantage but I still had to battle for hours, and I mean hours, at least 15 to get what I originally signed up for. Here is the link to the plans. Maybe it will help you argue your case too if they tell you "We don't or never have offered that plan/deal". Well, I found it and I couldn't be happier. Oh, try chatting. You will get a transcript of the chat. It's the only way you are going to get a legal copy of your conversation. Highlight the entire chat and save it to your notepad. Go to My Account then My Services, if any of your services are on a promotional plan, there will be a link ‘What will I pay after?’ **** What I signed up for, the plan they say doesn't exist, is the first box down titled 12-month offer.

I had to (in front of him) grab my ladder, and correct the mistake he made. For those who may not be aware, kinking a cat-5 line or phone line, is not recommended for quality connection for dsl, or any service. They also dropped our bundled package from DirecTV, when they set up our moving date. So, I incurred a $198.00 bill from DirecTV, which would not allow Qwest to port with them until the bill was paid. Seems that Qwest pays DirecTV in arrears for service from Qwest customers. When they dropped us, DirecTV demanded payment in advance. So, on my second month, I incurred a $198.00 bill from DirecTV, and a $135.00 fee from Qwest.

I spent hours, on the phone with these two monkeys (companies), and still feel that somehow, the 'shell game' got played, and I walked away duped! Qwest has a monopoly on this area, and to suggest they've been bought out and are under new management, is a complete sham! I wish AT&T or any other provider of major league could move into the area. Customer service and product would increase 10 fold, why should they improve? There's no one to take away their customers.

The out of pocket expense are supposedly 'refunded' through discounts. Apparently, when a company the size of Qwest and DirecTV make errors on their part, all you get is an apology and a $10.00 discount a month, until they've made right on their ** errors. I'm still out $198.00 now (or then). This all happened in August 2011.

I advised them I need it up within an hour for a work report that was due and the rude service lady said, "I am sorry, we can not put you in front of everyone else's need before yours so you will have to wait 24-48 hours restore". Bull. When I was with Qwest, they turned me on in 30 minutes knowing how high importance it was, no matter what I was doing.

As far as I am concerned, when another internet provider moves into my area, you bet I am going to switch off of CenturyLink. I would never recommend them or use them.

I have tried three times to have my DSL and phone lines activated and jacks installed inside. Three times I have not succeeded. This is beyond bad business, it is absolutely incompetent. Compared with the stellar service of Qwest in my area, CL has ruined this company. Also, I don't know about anyone else but when I read the "deals" they offer new customers instead of the people who have been with Qwest and beyond for 20+ years, I am becoming annoyed. Why should new people receive all the benefits? I am considering many alternatives to CL as I predict nothing but further problems.

I am going to stay with CenturyLink and I know Vonage talks a good line but the real deal especially in Kissimmee is to actually disagree with Vonage and agree with bundling not Brighthouse but CenturyLink by next year and going forwards. I will be having all 4 services and saving more money than with the stupid Brighthouse that never works and yes Vonage will never work like I said before and getting honest to best service staying with CenturyLink. So if you are in the Kissimmee area, stay with CenturyLink.

Now I have to write to Hertz Rent-A-Car about an issue but other than that, you all take care now and give CenturyLink a chance. They understand and will give you the best service indeed.

Now that she is a Century Link customer, she cannot hear callers. Friends and family who call cannot get through. All we get is a message that "the customer has not set up her voice mail yet". She does not know what that is or what it means. Meanwhile, callers are concerned about her health and safety because they cannot get through. She has an answering machine, does not want call waiting. She wants a busy signal to work if she is on the phone. She does not want a voice mail system. We cannot reach her and are worried. This whole situation is ridiculous.

You'd think that your company could do something as simple as fulfill your promise but apparently that is not the case. Additionally, she has been provided 4 different numbers (some not even working) and no one seems to care. I'll be posting this to consumeraffairs.com and will contact the BBB afterward. There’s a lot of wasted time being transferred from employee to employee.

My wife and I are looking to go back to Brighthouse due to fact Vonage does not work in our area because we had Geek Squad try their best and if they could not get Vonage to work no one will. Also Century Link had a great package that we were only paying $80.00 for first year and now way over a hundred dollars so we are now looking to see options back with Brighthouse to get our off Centurylink. I was hoping AT&T as well but they do not cover Kissimmee Area either and my neighbors next to me are very happy with new equipment at Brighthouse.

So I waited at my house for four hours for the technician to show up and they never did. Therefore, my internet never worked. I work full time and have a busy schedule taking three college classes. I was annoyed with wasting my time calling customer service (both of whom sounded like they had a strong accent and were probably sitting in some other country at the time) and waiting at home for someone that never showed up. Even though my internet service never worked in the first place, Century Link still billed me about $120 and suspended my account. What did I care they suspended my account when it never worked anyway.

A couple months later, I find time to drive to the Century Link store to talk to someone face-to-face. They had one person manning the store and had so I had to wait for about 10 minutes while he was helping some other folks. After the wait, the salesman told me all he could do for me was mail back the modem I brought back and call customer service for me. So I spent another 30 minutes either on hold or talking to customer service again and then the Finance Department. I informed them of the fact that my internet never worked so why would I pay $120 for a service that was not provided to me. They then informed me that I needed to pay regardless and if I didn't pay right then, the account would be forwarded to collections. I told them that that was fraud since the service had not been provided and I would be in contact with Better Business Bureau (after some research apparently Century Link is not a BBB company) and they simply said have a nice day and hung up.

They then charged me $100.00 for a modem I never wanted in the first place. I battled on the phone with them for hours about the charge. I tracked the modem that I shipped to them with UPS and it was received and signed in by someone in their warehouse. They said they had no record of the modem. I sent them a copy of the tracking document and they still tried to deny it. Then I threatened to take them to court on the matter because I had proof of the transaction. They then credited back the $100.00, but it took 2 months for them to do this.

I refused to pay the money and then my bill was past due. What a complete nightmare. I would drop Century Link today if I could. What action do I have to drop this horrible company?

I never had any of theses problems before CenuryLinks T-1. CenturyLink opened a repair ticket for the incoming caller ID, and they talked through it with my phone vendor and they determined that it was my issue and not theirs. I spoke to CenturyLink and they made it clear that they will make me complete the contract. I wrote the Public Commissions Utility of Minnesota and the FCC. CenturyLink has replied to the FCC with lies and they have procrastinated with the MN PUC. It has been over 7 weeks and nothing has done.

At the end of my 2.5 hour call, I was told that my account would be credited $254 and then I get a disconnection notice for that amount. When I called to complain, they tell me that they can't do it now then why lie and say you will.

I am completely disgusted with this company! They just now are telling me to pay my bill and will do nothing to fix this situation. I will be disconnecting my CenturyLink services.

The Panamanian tech. support destroyed my computer a little at a time trying to get CL connected. The techs. stated in their notes that I did not have enough power for my computer (a ridiculous assumption). I was told that CL had no one that could come out and fix it. On another call to CL I was told that there was not a department to take damage and claims against CL. Then after numerous attempts to collect damages (I had to purchase a new computer) I was told by another customer rep. to send my receipt for a new computer to the Claims and Damages Department. I received a form letter with a generic letterhead stating CL was not going to take responsibility for damages, sighting a tariff that would not hold them responsible for any damages by their tech. support or employees. The number I could call on the bottom of the letter was not in service.

However, CL's contract in very fine print states that the customer is responsible for any damage to CL's property. Another customer rep. told me there is not a Claims and Damages Department. I talked to a local tech. person who told me that the employees of CL locally are specifically instructed to shred complaints from consumers about the services they have received. I have had two friends with complaints as well. The same poor service. I have had so many lies from customer service reps. in this company. I could go on, but I think those reading this have the gist of some of the problems Ive had with CL. I do want to add that I have been patient, and respectful when communicating with CL but have not backed down. This company is not reputable and is definitely fraudulent. Something needs to be done.

The email never comes after several attempts to have them resend. You either have to accept on faith what you are told over the phone and confirm your installation with Direct or cancel everything and start over.

Century also sent a modem after we told them we didn't need one. There is a charge for this equipment and we had to request a UPS return label and then hope we receive credit on our next billing. 1600 complaints with our local BBB with over half not resolved to customers satisfaction. Only been registered for 10 months with the BBB. Help.

Cost of services is more than price quoted and hidden fees and service charges on 1st billing. Consumers need to be aware that Century Link is not a company that stands by its word or product

We are both disabled and left without communication of any sort. I had to buy gas to drive to Wal-Mart to buy phone minutes to call Qwest to complain, and get my internet re-connected, and to be able to communicate via email and Majic Jack phone service. I notified Qwest that I was terminating their services. They notified us that they had become Century Link. Century Link / Qwest refused to disconnect my service now after I have submitted a written termination notice.

They continue to send me accumulating billing statements. When I terminated Qwest's services, I signed up with a different ISP and have been receiving service from my new ISP. I have resubmitted several letters of termination, but they ignored my termination notices just as they ignored my complaints about being suddenly disconnected and left without any communication system. I was never behind on my monthly payments so I don't owe Qwest or Century Link any outstanding bills for services (bad as it was) that I used.

Qwest left my husband and I without any communications and we are both disabled. It cost us money to buy a tracfone and minutes so I could call Qwest to get my internet re-connected. It was a huge inconvenience on us because we are disabled and live on a low fixed income. My husband and I were falsely accused of illegally copyrighting movies when we were not guilty of anything and we were not late or behind on our monthly service charge. We have now accumulated three months service charges, however we have a different ISP for all this time passed.

Qwest refuses to acknowledge my termination letter even though they say we owe them three months overdue payments. How is that for audacity? Of course I shall file with the BBB, and notify Consumer Fraud Division in Santa Fe and be as publicly outspoken about the proliferation of fraud perpetrated against consumers as possible. It has been my experience that consumers have no protection against unscrupulous companies/corporations yet that credit score is waved above consumers heads like a heavy axe.

Even the Credit Bureaus are into sales these days. You want to buy your FICO score? Shouldn't consumers charge the Credit Bureaus for the information about themselves that they are able to sell to companies and others? This whole system is corrupt. I called BBB to ask about a company's credibility and rating, but BBB said they only accepted complaints and never gave out negative information about companies to consumers. Is this crazy or what?

The Postal Service sells names and addresses. Shouldn't consumers be able to charge all these companies for the profitable information they gain from the consumers to sell to buyers? When do consumers organize to form agencies like the BBB and the Credit Bureau Reporting Agency. The Consumer Complaint or Fraud Division is so slow in responding and when there is a response, it seems so inadequate.

I was told once by a government employee, that the government creates jobs by instituting agencies that essentially do nothing but hand out employee paychecks to those who don't do much of anything for anybody but themselves. I found that very difficult to believe at the time, but now it seems credible to me. Still, I hope the system is not completely devoid of decency and humanity.

Internet accessibility was added in the spring of 2010. It did not work with my system so I requested for a disconnection. Century Link has been charging me for the service each month since. I have refused to pay and finally told the biller, Payment One. Payment One cancelled the first 3 months of service but Century Link continues to bill me for the service including late fees.

I contacted Century Link and told them again to remove the charges. I received a new statement from them this morning that still includes the additional charges. I was offered an updated internet program for one month for free to try it out with the same previous connection.

After trying to access my account on the Internet and being blocked, I found their phone number and called again.

It turns out that the $119.34 is misapplied to my father's account, so some other customer is also being inconvenienced because their account is not credited. Of course, my father's automatic deduction is going to be messed up while the credit is erroneously on his account. I was advised to mail in a check for this month's payment. One hour in total on the phone, being transferred and put on hold: mysterious transfer by the first customer service representative and service representative to another person in another town: wrong information and advice from the second customer service representative; reluctantly, a supervisor comes on the line and can only offer a solution that involves me having to send a check for this month's payment and hope that the error is corrected by next month. If it isn't corrected by next month, this starts all over again.

Well, another week later and another week of having to sit at McDonalds to get Wi-Fi (I need the internet for my work, but this does not seem to matter much to Century Link) I finally get my modem and some vague instructions on how to set it up. After a very frustrating two hours I ended up calling the service number on the letter and guess what - you need a special code from a technician to get everything working right. Another two hours later I finally have internet!

Today, I get my bill and see that it is not for $39.95 that I was told it would be, but instead it is for $107.00! They charged me almost $60 to set up the internet when I had to do it myself. I have had the internet for over ten years and I have never had to pay such a high connection fee, most places charge nothing. The only reason I am giving this company a single star is that the poor customer service guy I called was so sincere in his apology when I told him that I had been misled by his company and explained that I would be canceling my service as soon as my contract is up so as never to deal with this joke of a company again.

After I got my bill, it stated that the internet rate was a promotional rate. When I called Qwest to inquire, I was told to ignore it. Five months later, my internet bill went up a lot. When I called to complain, it was lowered but it was still a "promotional rate." I was lied to by two separate Qwest employees about my internet rate. Furthermore, the connection was horrible and my connection keeps dropping off-line. I called the now Century Link and all they tried to do was sell me more stuff, "How about a Verizon cell phone?" or "Upgrade to 'super fast' internet (at a much higher price!)." A sales person connected me to tech support (not why I originally called) who confirmed (1) line is down and shows a history of connectivity problems and the internet speed is not 1.5 has advertised, but is .8. About my internet bill, I was told to "call back in two months" and then they would discuss it with me. I have not been getting what I been paying for and they keep lying to me.

It has been so stressful, since I signed up. Now today, they tell me gift card was processed and I will get it in 3 to 4 weeks. Who thinks this is right? I have had this company for 7 years. I am not sure whom you can trust. I have good credit with them too. I kept my pink copy of contract I signed. I kept my end up; they don't.

It is sad to be over-charged every month and have to call them up. It's too stressful for me. I wish they would be honest and treat me fairly and do their end. They don't care they over-charge us or not give what they promised for signing up with them. It is sad

I have a neighbor with DSL on the opposite side of the street. I've been told once I can't get it. Yet, they've sent out a field tech twice to the wrong town, which is 3 hours away from my town. I have never experienced incompetence at this level for any service in my life (I am 48 years old). I cannot see how they can stay in business merging with Qwest, when they're like this.

This is proof that corporate whale swallowing doesn't work; too much power and over-centralizing destroys our freedom of choice as consumers. CenturyLink sucks!

After many phone calls and assurance I was receiving 3mbps (Speednet showed less than 1.5), they sent a tech out here who honestly said I should not have been sold 3mbps since that service didn't exist in my area. The only reason I received it at first, because there were so few using the bandwidth. As they added more and more customers, the bandwidth for all was lessened. I now receive from 1.0 to 1.4mbps. When I called CenturyLink after this, they said I had a 1.5, not a 3.0 and never looked at the response from the tech. I called to see about a credit and was told a 1.5 and a 3.0 were the same price and they were going to charge me $10.00 more per month, that I had been given a wrong charge initially.

Something should be done about this company, it is a public utility company.

My DSL connection is also inadequate and does not deliver as promised. A CenturyLink technical support guy was inappropriately disdainful that I'm not buying their highest speed connection. But from the other complaints that I'm reading here, it looks like there's no solution and it's just a waste of more money to CenturyLink. I mailed a letter to Customer Service at Corporate almost a full month ago and have yet to receive a reply. I would LOVE to join a class-action lawsuit against CenturyLink.

By November this home will only require phone service. This phone and internet service makes Arizona Attorney General's office look like a retired officer of state! I run a complaint request on Google and learned just how bad things are!

After the fiasco, of setting our Internet up (which was incorrectly set up on Qwest's end as 1.5 mbps service instead of the 12mbps that we were paying for), and spending hours on the phone with service representatives in a far away land, we settled with our new (and much slower than Comcast) service. DirecTV came and set up the satellite. I signed off on it, not noticing that it was very much a 2-year contract with steep fees for breaking it.

In the twelve months that I have had Qwest service, I have had more problems and headaches with service, bills and the kind representatives on the phone, who all tell me a different story. I have called three times in a day; talked to three different representatives, and received three differing tales of why my bill looks like it is, and what different services I should be receiving. The original numbers listed on the sheet from Dustin ** were fictitious, and while apologetic, the representatives said that there is no way that they can do anything to correct the difference in what I was promised, and what I am receiving. Not the least of which is the contract for DirecTV, which doesn't seem to work if the rain falls or the wind blows.

Over the past four months, my bills have been steadily increasing. Each month I spend an hour on the phone with people who can't seem to fix it. One month I was charged for a month and a half of service, and they corrected it although they were unable to tell me why that happened. I have not changed anything in my service since signing up with them last October, but last month (during my hour long phone conversation with the representative) I was offered a phone/Internet 5-year price lock special that would be slightly better than my current rate. Then, the bill came, and it was $10 more than the previous bill. I made another call to Century Link, and the representative told me that my change in Internet/phone negated my $10 and $8 promotions (one was for a call I had made earlier with complaints about my DirecTV not working, and the other was due to my signing up for a bundled package, I was set to receive those discounts for another six months). Oh my goodness. I was never told that the changes would negate these promotions that were not related directly to my services, but my standing as a customer.

So, every month I pour over my bill and make the necessary (but very unhelpful) call to Century Link to ask why the numbers are different yet again. Every month I am met with an excuse and a different answer. Talking with a supervisor is less helpful, they aren't as kind sounding as the phone representatives have been. I made a very big mistake one year ago, and will be paying for it one more year, as I serve out the remainder of my DirecTV contract that I simply cannot afford to pay off. This has been an absolute nightmare, and I have told many people about it in hopes that they too will not fall into the trap, as well.

The first day a technician showed up to set up my phone and internet but he was unable to do so due to an error the agent made in my order. I had to take another day off work and this time they did not even show up. On the third attempt and third day waiting at home all day, they did not set up the internet properly and I spent my whole evening on the phone trying to get this fixed. The agent was completely clueless and I kept being put on hold. Little did I know that this was just the beginning of my troubles. I started receiving bills, charging about $100 above what I was quoted. The services were not bundled and I was getting separate bills from DirecTV for 3 times of what I was quoted. Since then, it has been one mistake after another. They failed to set me up for international long distance inspite of the fact that I had confirmed several times with them that I wanted this service. They have told me that it takes several billing cycles to correct some of the errors so I would need to pay the additional money for about 3 months until everything went through the system and they would then credit me. I had to pay the additional money if I wanted to avoid late fees. They charged me late fees anyway because several of the things they admitted were errors and claimed to credit back to my account but they never credited in the full amount.

They claimed that they were calling a "specialty team" in to bundle my services as I had requested from the beginning but apparently even a whole team of specialists are incapable of setting you up with what you signed up for. There were numerous other errors, too many to list. Every time I got a new bill it was as if none of the many hours I had spent on the phone, trying to get what I signed up for had ever happened. I've lost count of the number of times I have had to call. Each time I've called I've wasted an entire morning on the phone waiting on hold and waiting for answers. The excuses that they have given me have been frankly absurd. Every person I have spoken to has had no record of my previous conversations so I have had to start right from the beginning. Each agent has given me contradictory information and everyone was quick to blame all of the mistakes on other agents. I first signed up two months ago and I kept hoping against hope that these people would finally fix the errors on my bills. This month, when I received bills totaling more than 2 times what I was originally quoted I finally cancelled. This is a company that does not care about their customers at all. Signing up with them has been nothing but a colossal waste of time and money.

I got no return call. So, I called Comcast. They were at my house within 24 hours and set me up with their new bundle for less than I pay for Qwest alone. They also gave me fabulous follow up when the internet was not fast enough for me. And a customer service person from Seattle actually called me back 2 days later to see how I was doing. I got Qwest's final bill today. They are charging me an early termination fee of $600, because I left them before March of 2012. We get rewarded for giving bad service. When I called to question that, the service rep was unable to get a supervisor on the line. The rep basically said, “Too bad..So Sad...Bye. We will miss you!” I don't feel better and I'm still mad that I have to pay!

The 6-month $19.99 promotion period expired, and now CenturyLink is charging me $74.99 less a $19.99 discount. This price is $15 higher than the $39.99 per month they sold me in February.

In the last few months, they have made multiple changes to the phone lines and switching equipment that services my neighborhood. Every time they have done this, my DSL speed has dropped considerably. It is now less than a quarter of what it was 6 months ago. I have opened multiple service tickets to have my line checked, and this issue remedied.

After checking and monitoring Internet speeds for the next 18 hours, I called Century Link back. They gave me a number to call locally, to a line supervisor, who said there was no such upgrade. I called Century Link again and got another number. I talked to Brian who said he was waiting for an engineer, and that it would take a couple of weeks. I was also told that if I called the technical department when the speeds were slow, I could get credit. I talked to Brenda and was told that they don't issue credits, unless the Internet is completely down. She gave me her email address, and she said that she would make some calls to people I have been talking with. She said in the next week. It is still not done, and I was told 8/26/2011 was the completion date. This has passed, and then the speed test didn't work.

I got on chat with a technician, and he did something with the port, but said the hookup had been pushed back to 9/30/2011. I contacted Brenda by email, and told her that I felt this was unacceptable. In the meantime, I called Brian who said he was waiting on a programmer because the equipment is in the central office all ready to go. He felt this was not acceptable, and I told him that I felt we are treated like second-class citizens because we are a small town. He said he felt it should be done, and he was trying to get it done in the next few days.

I relayed this information to Brenda, who got in touch with Austin ** who is in-charge of this. His only response was that he had 100 central offices to service and 300 outstanding work orders. Lack of communication and broken promises seem to be the norm for Century Link. Repeated apologies do nothing for me. I am paying for premium service and not getting it. I have never in over six years even been late with a bill. Brenda's final response was a number to call if I wanted to discontinue my service. If I don't pay, they cut me off; if they don't deliver, they get paid regardless.

Unfortunately, there are no alternatives out here. Charter does offer Internet, but I would have to pay $100 in installation, and pay for a modem for cable. Even before this when my son and I went from 1.5 Mbps to 3Mbps on an upgrade, the service got slower. Then we were told we needed new modems because the ones we had could not handle the higher speeds. This was from Qwest, and it seems like the lies and sell continue. They promise you credits and one bill is lower, and then the rest go back to within a few dollars of where they were before. I have contacted the Oregon Public Utility Commission (PUC) to file a complaint. I have a feeling it will be 10/30/2011, and they will still be making excuses. We need a class action lawsuit against these criminals.

After 20 years, I found a local broadband company that has bundles and I kept my same phone number. While switching, I tried to pay my last CenturyLink bill but the employee couldn't find my account. So I waited until they billed me again. I paid half of it and was going to pay the last little bit on payday. Yesterday in the mail, they turned the last bit into collections and it hasn't even been 2 weeks! My mom and sister have Qwest and I warned them about the CenturyLink take over. Don't do business with this company.

On the 30th day, I contacted CenturyLink and tried to cancel the service. I was told I had to go on their website and fill out the cancellation form and then call back. I did this and then was informed that they needed a minimum of five business days to process the form and I should call back no sooner than the five-day period to cancel service. I made sure that the person I talked with assured me that I would still fall into the 30-day trial period and they said yes.

Had I gotten a written contract that I should have had to sign, I would have known about the "form" and the hidden costs that were never explained to me on the phone. They kept saying that all the info that I needed was on their website and I could get it there. That doesn't work that well when your Internet is down!

He did nothing to repair the damage and did not report it as far as I know. He left cable connections, phone jack ends and paraphernalia lying around. I picked up and disconnected my cable, whence the Internet failed to work. I called Internet repair services through Qwest/CenturyLink and spoke to a tech about the damage to my wiring, no Internet and the bad service I had received. I was given the runaround.

I finally got a hold of Internet tech support, reached a person that did not speak good English and it seemed he could not understand what I was talking about, he hung up on me! I called back, got another person that couldn't seem to understand what I was talking about and he hung up on me. This was after my careful explanation of what had transpired. He was not able to describe to me what to do and finally told me to hook up my old router and hung up on me. I figured out myself how to hook up my cable modem and reconnected cable so I would have Internet.

I will not pay for this service, am not subscribing to your Internet, will not pay for any services rendered. I would rather continue paying 50 a month to cable than go through the hassle I went through today with your company representatives. I am going to seek legal council about this. My house could catch on fire because of damaged wiring and the aggravation I went through is a lawsuit waiting to happen. You can reach me at **. My account number is **. My e-mail is **.

Our trouble began on August 11th, when our new service was to begin. Though we had received a call a few days previously to tell us to expect a technician that day, I saw and heard no one approach the house. Our first clue that anything had been done was that our digital phone line stopped working, which we discovered on the 14th. But, of course! Our phone number had been switched to Century Link, as promised. A land line once more--but when we plugged the phone into the jack, we got nothing but dead air.

I called Century Link on the 15th to verify that the service had been connected, and was assured that it had. The modem was on its way, and soon we would have our Internet. (Thankfully, I had not yet cancelled our Bright House access). I explained that we were still not getting any phone service and was told that a technician would be out within 24 hours to check things over.

Accordingly, I made sure to be home for the next 24 hours. Sure enough, I got a call on the 16th from a technician who was on his way. Two hours later, having seen no one, I called him back. He claimed that he had been to the house, reinstalled some old wiring, and left. Confused, I mentioned that this happened twice already; someone had come and gone without letting us know they'd been there. He said that he hadn't realized I was home. This should have clued me in to what was going on.

We still had no service so I made my third call to Century Link. This time, with a minor complaint that a courtesy knock on the door, a door hanger, or a follow-up call to our alternate number would be a smart company policy whenever services were connected or repairs were made, to verify their efficacy. The representative, who was very kind and polite, agreed. She set me up with an appointment to have our house wiring examined and, if needed, a new jack installed, which would run us $85. Ouch. But, whatever was necessary.

I waited all day for the technician to show up on the 19th, which was the scheduled date. No one arrived. Angrily, we decided to cancel. But it was too late in the day, at that point, so we determined to call the next day. However, on the 20th, I got a call from the service technician who was on his way to our house to do the jack work, and decided to give them one more chance. A few minutes later, he called me back. "Is your address **?" "No," I said. "My house number is **." Apparently, he was knocking on the door of the wrong house! I went to my door, and told him I did not even see him, and asked what street he was on. He was on the wrong street as well. Century Link had hooked our phone and Internet up to the entirely wrong address.

Now, typos happen. Mistakes are made. But we had now been waiting almost two weeks for service which was being provided to someone else. You would think that someone in customer service, somewhere along the line, would have thought to confirm the address. Also, the whole thing could have been avoided by a simple company policy of calling the customer after service was provided to verify that service was, in fact, in working order. They had our alternate numbers and it would not have been difficult.

An exasperated call to customer service confirmed what we now knew, but nothing could be done about it until the following Monday. I called again on Monday, the 22nd, and was assured that someone would be out on the 23rd to connect our services to our house. When I asked about whatever charges we had been billed so far being waived, the representative responded that they would show up on our first bill. But a call to billing at that point would suffice to work things out and have them credited. Hassle, but okay.

The 23rd came and went. No technician. No service. No follow-up. Sorry, Century Link. Three strikes and you're out. With this kind of service, you will never be a competitor for Bright House, who at least show up when they say they will. We canceled the next day, and were hopefully very clear on the reasons. I have never dealt with a company that had so little respect for its customers, as evidenced by their complete lack of follow-up. They obviously would have been happy to bill us indefinitely for services that they had not bothered to verify we were actually receiving, but they will not get one red cent from us now.

On 08 July, I was told that it was going to be another 4-6 weeks. Well, I've sent another email and, of course, the automatic response is that they will get back to me within 24 hours (that was 4 days ago). I'm not necessarily complaining about the service itself; I'm complaining about a promise that isn't being kept. Maybe they just think you'll forget about it after a while and won't bother to follow up. Well, I'm not going to let that happen. What a rip.

My husband later received a phone call inquiring if the work order request was legitimate because the request had been placed by me and at the time my name was not on the account. He verified that it was and then added me to the account. They informed him that in order to establish service, we needed to contact the previous tenant and ask them to disconnect their service. I contacted our property management office and asked them to do this. They returned my call saying that the girl who had lived in the home, prior to us, did not ever have CL service. I called CL back and informed them of this. We were a bit confused. The person they showed having current service was a gentleman that supposedly set up service in 2002. No one knew who he was or how to reach him. This occurred the first week in August 4th when we had already been living in the home since July 22nd.

We were asked to submit a copy of our lease which we did. I spoke with two supervisors who had contacted the property management office and verified that we lived in the home and that the previous tenant had been a college female and the tenant before her was the owner of the home, also female. On Friday, August 5th, I discovered a court cased filed against the person they claimed to still have service to the home. That particular individual had been legally evicted in October of 2009. I once again called CL and spoke with a supervisor who finally decided to cancel the other person's service in hopes that he would call in and clarify the situation.

In the meantime, she went ahead to establish our service, however, the whole entire time and what prompted our contact to CL was to get an additional jack installed in the living room area of the home in order to connect our internet. She set up a work order and told me that a technician would be out the following Monday, August 8th between 1- 4 p.m. At about 4:45, having not heard from anyone, I called to inquire where the technician was. They told me that the technician was running behind but would still be there even after 5 p.m. I said ok but a little before 6 p.m. after still not hearing from anyone, I called back. The dispatch center tried to reach the technician but was only able to leave him a message.

I called Tuesday morning to find out the status and was told that the technician would be there that day. Sometime during the day, a technician called my husband and said that he was working in our neighborhood but no one called or showed the rest of the day. On Wednesday, I called to find out what happened and was told that the technician had turned in his ticket as complete. I informed the representative that I did not have the phone jack so the work had not been completed as requested. He didn't know why that had happened and opened another ticket. I was told that someone would be there on Thursday, August 11th but no one called or showed on that day either. I called late in the day and was told that it was physically impossible for the technician to get there that day and that he was the only technician working on the area.

This was not acceptable and made my second call to the corporate office and explained all of this. Then someone showed at my house between 6:30-7:00 that evening. They knocked on my door and basically said I had service. I said that I did not because I was supposed to be getting a phone jack installed. He informed me he was just the TV guy. He checked his work order and said he did not have one showing an installation for a jack. He said he could set us up on wireless and at this point, we were willing to give anything a try just to get internet service. I conveyed my skepticism though because my experience has been when multiple devices use a wireless modem it slows the speed but he assured us it wouldn't affect it much so we said ok.

The week following we had nothing but issues. We repeatedly had to turn our computer off and on and enter the password to the get back on the modem. We have none of these issues when connected to a jack. A week later, August 18th, I called saying we weren't happy with the wireless and wanted to revert back to having a jack installed. The service call was set up for Friday, August 19th after 5pm. I was then told that no one would be able to make it that day. There's always an excuse from them and I was told it would be Monday. I again called the corporate office to complain.

This has been the most horrible experience ever; not to mention stressful, aggravating, ridiculous and the most egregious show of customer service. I'm fed up! Making a formal complain is about the only thing I know I should do.

When we first started with them, we were given a promotional package to sign up. Once that ended, our bill nearly doubled. I called and they agreed to give me a better package rate. For the next six months, my bill was never what they promised and it was different each and every month. We never got the savings we were promised. I finally filed a formal complaint with the Public Service Commission. Someone from Qwest Corporate finally got an agreed-upon rate for us for the next four months.

Now, we are going through this all over again. Last week, I called to try and lock into their "5-year" plan. I was told that I would get the same Internet speed and phone services I currently had at a slightly higher monthly rate. Two days later, my internet speed was downgraded. Three days after that, my phone service and Internet were turned off. I spent hours again trying to get the service re-established. Now, I am told that the rate I was quoted was a mistake and will have to pay a monthly fee that is nearly twice what I was previously paying.

It's the worst communications company I've ever encountered. There's no one who writes anything down or takes responsibility for anything. They ask you to wait all day for someone to come to your house and no one ever shows up. All you get are excuses and the run-around from employees who claim to know nothing.

My daughter is still waiting for her internet which she needs for school. I got several appointment for installation and I even got order numbers but I got no help from anyone.

In June, I got a letter from collection agency stating I owed. I called and was told they had no clue where the payment I made went. I had my bank send them a statement and they said it would take a month to investigate.

It's now August and they have no clue about what's going on. I spent my whole one-hour break on the phone, again for all three representatives to say they couldn't help or give a person to contact.

Then I received a bill for an unpaid amount. When I called, they said my bill was paid in full and it was a mix-up because of the new phone number.

Well then a year later, they added it to my credit report as unpaid. I disputed it and it was removed since Qwest could not justify the amount. And all of a sudden, they started calling me about it in April 2011 and added it to my credit report again, under their new company name as an account opened in April. This is so wrong! I do not owe for this bill!

Did they run off with everyone’s money and close their doors? Why wouldn't they have left the information at least online for their old customers? There is something really wrong here.

The Attorney General from Idaho, where I called CenturyLink, should be investigating these problems. These people have had a lot of problems in and around this country with their service and honesty. What, just to deny me the service I paid for through Qwest, which was a contract agreement?

Their site is lousy anyway. And the email page runs together lettering.

Repair is service, not sales. It was all we could do to get him out of the house.

The second bill was $81, again $33 more than quoted. I called again and figured that since I had a cell phone, I really did not need their landline, but would just use the Internet line. The customer service said that the phone had to stay per federal law for 911 use. Okay, now I reduced the bill to $40 and I got a higher Internet speed at no extra charge--cool. My next bill was $120 (Martha, the big one is coming). Again, after taking some nitroglycerin, I called customer service. Wow, was that a mistake, I felt that I was on trial for mass murder. It was explained that whenever I change services, there is a charge, plus recurring charges, taxes and equipment rentals. I said that I would like to discontinue services at this time. Then came the real kicker. Now, they tell me that I am under a 2-year contract and there is a $200 cancellation fee, and that if I do not return their equipment within 30 days, I will be charged another $100.

First, the modem that's in use at our cabin, is the old one that the sales representative told me was out dated, and I would need a new one. The installer said the old discarded one was okay to use (never got the new one, and last year they never asked for the modem back). Second, I was never told of or agreed to a 2-year contract. I stay away from contracts. Third, had I known that I would be charged for all these add-ons, I would not have picked this company.

For the amount CenturyLink charges, I could have Internet, phone and TV service. There must be a regulatory agency in Arkansas that monitors these activities. I sure hope I'm not the only one that has similar problems with this company. For those of you subscribing with CenturyLink, get everything in writing and specific dollar quotes, as they have a monopoly in the Arkansas area.

This was all in a short period of time for home service. The small towns of Overton, New London, Arp, and Troupe, Texas can only have CenturyLink as their provider. What is this called, a monopoly? And now CenturyLink no longer has any offices in East Texas where someone can pay and tell problems personally. Then CenturyLink did allow gas stations or grocery stores to at least accept payment using only cash to pay for the bill by having these machines that the clerk would put your bill slip in and take up the money with a $1.00 fee.

Well guess what, we can't even do that anymore as CenturyLink, for no reason, changed all the account numbers and these machines in Texas can't recognize these numbers. And CenturyLink will not send or make new machines to these stores so we can pay our bill by cash.

I was told that if I want to drive 2 to 5 hour drives, I can find a cash payment location. Otherwise, pay over the phone with a much larger fee or online with a fee directly to CenturyLink’s online accounts.

I don't know about the rest of the world, but when you have in your town a CenturyLink work station for phone lines, I see no reason why they don't have somebody who we can pay face to face or at least somewhere in your town or short distance driving to another town and be able to pay.

If you can choose your energy provider, why oh why can one phone company for home phones have a monopoly in one area, where you cannot even get a choice for a different company and therefore a choice for better service.

I am very, very upset about the extra charge fees and I do not like to use online to pay bills for identity reasons and added fees...

This is not right. I wish Sprint would come back for home phone in our area as they always allowed us to pay cash at different local locations.

I called high speed internet tech support on July 14. After spending 45 minutes up to an hour on the phone, they concluded I had noise on the line and they were going to send a line tech by 1:30 PM the next day. At 12:30, the tech called me and we both agreed that line noise was not the problem. I called tech support again and after an a hour, I was told that an internet technician would be at my house on Monday, July 18 between 8:00AM and noon. I have yet to see that technician.

August 2, I called Century-link and asked to speak to a supervisor. I spoke with someone named Justin. He told me that the highest service available at my address was 1.5 mps. Faced with this choice, I agreed to the 1.5 mps. I was getting 2 to 3 mbps of service before the call. He was supposed to credit my bill for the difference for three months, he only credited me for two months. My internet speed is now .1 to .2 mbs, not the 1.5 mps I was promised. I have been told unofficially that there were problems with the hub and that they have over sold their connections.

When I told her nevermind, please cancel the order and put my account back the way it was she told me that she spent a lot of time fixing the problem and that a tech would be out in the morning. I told her we would not miss anymore work time and I wanted the order canceled. She preceeded to hang up on me. I wish I could hang up on my customers at my job when they don't agree with me. I called back immediately and had to wait on hold for 10 minutes to speak directly to a manager. Hannah the manager was friendly but overly concerned by the treatment that I received. She then explained that the internet package I requested was completely different (price, time, features) that what the original customer service person ordered for me. I asked to cancel the order and put my account back the way it was.

I also told her I wanted to file a formal complaint against the girl who hung up on me. All I can say is she made a lot of noncommittal noises and I know without a doubt nothing will be done about the incompetent customer service rep who placed the original order or the rude customer rep that hung up on me because I didn't agree with her. I refuse to give Century Link/Qwest any further business. I refuse to do business with a company that condones that type of service and that provides inadequate training for their employees and managers.

On installation day, we discovered that CenturyLink would not actually connect our phone system or our router. They would only bring service to the building; so, we have paid $250 to hook up our phones and still have Internet through Comcast.

By the time we pay a computer company to do the work, we would have spent more money than we would with Comcast over the next year. Clearly, CenturyLink has ripped us off. There will be no savings and it will take a year or more to recoup our money spent on this mess. Now CenturyLink will not return our calls.

Your new account salesman Brett (702-324-6437), came to my door on June 1st, and told me on how much better Centurylink service and products are to what I had at the time which was Cox. He convinced me after a long and careful talk. Then the problems started. Not so funny. A ticket for changing service was written up number 1000553514, and it was to take place on June 16th. My wife stayed home for this to happen, but nothing did. No door hanger. No call from Centurylink. Nothing.

We still had service through Cox; so, we were OK. We had a lot going on at that time in our life, and I did not get back to CenturyLink for a couple of weeks. I called on June 23, or 24; the lady on the phone was very upset and unprofessional. She told me, “Sorry, but you must call back tomorrow. Our system is down.” WOW. I called back again the next day to get someone else that was somewhat helpful, and we set it up for July 7th. Again, my wife stayed home from work. Still nothing; no one came to install the modem, no courtesy knock on the door, no modem and no instructions on what to do next. So, the next day I called again. The lady was nice, and she apologized for all the mess. She checked and said the technician was out, and did something on the box at street. We checked and we had dial tone. She said she would send the modem out through FedEx, and I would have to install it.

Now it's Saturday; no modem, but now we have no phone line either. Ooops, our fire alarm and security are patched through the phone line. Now I cannot get a hold of no one at your company. This is one new customer you have thrown under the bus! Please, send me a copy of this to **@cox.net. I am going to send this to the Better Business Bureau (BBB). This is supposed to be better service, what a joke! You cannot even get to first base. This is the last straw.

Signed,

New Customer

I work from home and the slow speed affects my ability to stream video, do net meetings and VOIP conference calls, not to mention downloading presentations and normal business files for daily work. My neighbors have the same problems. I am unable to download any files larger than 100mb during normal daylight hours. Even these can take up to 3 hours! How can Qwest get away with advertising fast speeds when they don't deliver!

I then finally spoke with a financial person and they told me not to worry, all was fixed. I paid them the full amount in two payments. My June bill was minus $57.07, not showing the credits but my payments. So on July 2011, my bill is now $166. My monthly charge is $57.07. I no longer have a phone with Qwest, only internet. My July statement says I have a $165 adjustment with no explanation. I have no idea what the $165 charge is for nor do the people I have talked to at Qwest. They can not figure it out and told me I had to pay it or my service will be disconnected. I need help with this company. They are very difficult to work with. I can provide you with two years of billing to show you just how messed up this company is.

On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest' customer service employees, Emma, to let her know we were moving out and needed to disconnect our phone and internet service. She mentioned the $200 fee as a penalty of early disconnection. My husband told her he never agreed to such a contract. She spoke with her manager, who agreed to waive the erroneous fee. Emma then told my husband an updated bill would be sent to us reflecting the correct final charge. We never received it. If they are a reputable and such a reliable company, they can access the recording of this call. It will prove that she waived the fee for us.

After emailing them again a couple weeks later, we received a reply from Nancy on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with customer service again with Juan at the Idaho office. After explaining everything to him, he informed us that no one there could help me and that we would have to wait until the next morning to speak with the billing department.

On March 16, 2010 at 9:38 am, my husband contacted the billing office and asked for the manager. Darren at the Boise office answered. Once again, my husband explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about 10 minutes, insisting that it was valid and justified, even though we have never signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were not! My husband told him this a number of times but the manager wouldn't listen and continued to insist that my husband just doesn't remember and treated him like he was either making it all up or didn't know what he was talking about. The fact is Emma had already waived the fee!

We are completely furious and frustrated with this company! The $200 charge is unfair and unwarranted! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service. My husband is still receiving letters from the collection company saying that he still owed Qwest $175 and his credit is completely ruined because of this fraudulent and unlawful fee. Years and years of good credit down the drain because of this.

However, a couple of weeks after I cancelled my service, Qwest sent me UPS shipping labels to return the modem. I dropped off the modem at UPS on March 28, 2011. I have delivery confirmation from UPS that states that the package was delivered to Pueblo, CO April 4, 2011 at 1:34 P.M. and signed by Douglas.

On May 13, 2011, Afni sent me a letter stating that they were a debt collector attempting to collect a debt on behalf of Qwest. When I called Afni to discuss the letter, I was told that the debt was owed for the modem mentioned above. I told Afni that I would like to dispute the debt and provided them with the UPS tracking number, which shows proof of delivery.

I received another latter from Afni on May 24, 2011, which stated that Afni had verified the debt was valid, and intends to continue to pursue collection of the debt. On May 24, 2011 I contacted Qwest customer service and talked to someone who gave me the ID **. She told me that she worked in Qwest Billing, and that she could not find a record of the returned modem; and that there was nothing else she could do.

I am finding that in every detail in this matter, Qwest has shown poor customer service ability. From telling me that I would not have to return the modem, to turning the account over to a collections agency to denying that they had received the modem, despite the clear UPS paper trail from me to the Qwest facility in Colorado; it is difficult to find anything that is not disappointing about Qwest in this matter.

I have begun to pursue legal options with Afni. The federal government is very clear about what those options are. It seems that I could pay the amount requested, but I returned the modem and I believe the facts are clear in the matter. I would have no reason to lie under oath regarding such a thing, particularly because Qwest sent me shipping labels; but also because the modem is essentially worthless, not only to me, but also in a general sense of the value of the device in question in year 2011. The federal government has various mechanism in place to protect honest consumers like myself from being harmed in circumstances such as this.

They continue to charge me for service, late fees, and then sometimes for 3 pieces of equipment. I emailed them that I only have 2 (though I am only 1 person with 1 computer) and for return mailing labels or instructions. Nothing.

Now they say they are sending me mailing labels (4 months later) but still continue to charge me. The bill is up to $290, and they continue to charge me. I have talked via email and sent them the cancellation notice (and via phone). Via phone, they said they weren't authorized to cancel (talked to about 4 different people then left on hold). Via email, they kept telling me I never disconnected.(?) It is like I never sent them the cancellation notice that they sent me (4 days after getting the service). Help!

Now, on January 28th 2011, I send a check to Qwest for my regular bill of $28.35. I still have the carbon stub, and the check very clearly was written for twenty-eight dollars and 35/100, but when Qwest sent the charge in to the bank, they shifted the decimal place over two points and took $2835.00 from my bank account. This shouldn't even be allowed to happen. The money showed up as a credit on my Qwest account, which I noticed on my Feb bill. So I called Qwest immediately, reported the issue, and specifically asked them if the money had come from my bank account. After investigating for a half-hour, they assured me it had not (untrue, as my bank was soon to inform me).

Qwest then told me the matter would be put under investigation, and they would call me if they needed anything else from me. When I didn't hear from them, I figured the matter had been resolved. A month later, though, the money was still gone from my bank account and I still had the credit on my Qwest bill.

So, on April 1st, I called Qwest, and they informed me that they needed to make a three-way call with me and my bank to prove that the funds had been taken from my account (begging the question of what they had been doing for the past month). We did that, and I was promised by Qwest that a check would be going out immediately, and that I would have it within the week.

A week and a half later, I hadn't received it, so I called Qwest again (3rd call), and was informed that the check had not gone out and would not be going out until April 15th, and to call them on the 25th if I had not received it. So, on the 25th, I called Qwest again (4th call), and was informed that the check had not actually gone out the 15th but the 18th, and that I should be receiving it any day now. Another week later, it's now May and I still don't have my money, so I called again (5th call), and was informed that depending on what center the check had come from, it might take up to a week more. I reported the issue to the FCC, and finally on May 16th an overnighted check arrives. And it's short.

The wrongfully acquired funds had been automatically applied to the hanging crammed charge (of course) and my Jan bill, then later was applied to my Feb bill. When I called Qwest about this the first time, back in Feb, I was told I would be refunded the original amount minus the Jan bill, and thus they told me to pay my Feb bill as normal, which I did, but what they actually refunded me was the current balance on the account (i.e. after the Feb bill had been taken out) essentially meaning I ended up paying my February bill twice. Which should have meant a credit of $29 would show up on my bill, right? No, because someone made a manual adjustment to my bill, removing the credit and also re-charging me for the hanging cram charge essentially asking me to also pay that charge a second time, on top of causing a full month's payment from me to simply disappear.

When I called on this issue (6th call), after being transferred 3 times, and an hour and a half on the phone, I finally got a hold of somebody ready to resolve it. So, Qwest refunded the money to me with a credit to my account, but they charged a "tax" of a few cents on the funds when doing so. Thus, essentially, they wrongfully took $2800 from my account, took 4 months to give it back, and have now charged me a fee for doing so.

After all that, I demanded the last of the money, on pure principle, and also a formal written letter of apology for putting me through all this. They have refused to do either.

This matter should have been resolved after 1 phone call, not still unresolved after 6. After they finally admitted they needed to send me the money, it shouldn't have taken them 2 and half months to do so. The funds should have been sent immediately. If the funds weren't going to be sent immediately, they should have said so. It shouldn't even be possible for an error like this to occur on a check.

Once they changed their billing address and could not find my payments, now they have changed the account number and claims they can't find payments and is in research. This has been in process between my bank and CenturyLink for more than one month. CenturyLink should not have disconnected my services when the payments were under research. No supervisor or customer service representative has made any effort to resolve this matter. i have spent countless hours trying to resolve this issue to no avail.

She tried to hook up the new DSL, and it wouldn't work. She told me there would be no charge, because I had linebacker. 2 months later, I got a bill for $100.00 for the service call. They said the problem was in my new computer and that the charge was a "legitimate charge," because there was nothing wrong with my connection but with my computer.

I took my new computer to be repaired (another $100.00). There's nothing wrong. Then I noticed the lights out on the DSL. I called Qwest again, and they updated my old DSL. Funny thing, it worked for the next year. Now they have changed their system again, and I can't get into my computer or email 1/2 of the time.

I have 2 months left on my contract, but they will not release me without $200.00. They will send a tech out again and probably tell me it is in my computer again. It would cost $100.00. If you don't have Qwest, please look elsewhere for your internet connection. I wish I had. After 2 months, my contact with Qwest will be completely severed. They are crooks and anyone knows it. The "legitimate charge" line has been heard of by many.

I told Qwest that I was going to use a service that was authorized to use the building's lines. I mailed them their equipment. and thought that it was over. In April I received a bill for $107. I ignored it because I figured that the receiver and the bill had just crossed each other in the mail. Now, in May, I received a call on my cell phone from a collection agency insisting on payment for a modem that I returned, via UPS, over 45 days ago.

After the second week, I started having connection issues. I had disconnection issues with my VPN connection to work and online games would lag and disconnect. Speed tests confirmed that I was not receiving the internet speed that I had ordered. The download speed was about 3mbps and upload was at about 500kbps on a weeknight. I called to cancel my services and pay off my bill, when I was informed that I agreed to a verbal contract when I signed up for the services. I would never sign or agree to a lengthy contract since I was only staying in that apartment temporarily.

I called the collection agency that sent me a bill, and they told me to call CenturyLink. I called CenturyLink, and they told me to speak to the collection agency. Multiple phone calls to both places did not get me anywhere other than angry and frustrated. I really would like to pay the $79.64 that I owe this ** company for services rendered, However, I will not pay for the early termination fee simply because I was unaware that I "signed" a contract.

I immediately call Qwest, and the lady on the phone finally finds and sorts out that I in fact, don't owe Qwest anything. I contacted the collection agency and told them that I sorted it out with Qwest, and I don't owe anything. They were rude as is standard for debt collectors, but said that as soon as Qwest told them that there was nothing owed, they'd let it go. Since I had just gotten off the phone with Qwest, it might take a bit to update.

Months pass without hearing anymore about this presumably solved issue, I checked my credit report before seeking a business loan, only to find that there's still a collection listed in there. I dispute it but since it takes 45 days to remove an item it ends up that I am declined for the loan because of this. Then today I received a "settlement offer" (bill) from this debt collector for $100.00 more than the original amount. I've had it!

I'm trying to start a business, and have it set up before my current employment contract is up. I had excellent credit before dealing with Qwest and have worked hard to maintain it. It's difficult enough in the current economy, without some unscrupulous or insipid organization, falsely defaming you to the credit bureaus, and making you look like a deadbeat.

I had a total loss of $1,108.43 with complete documentation.

In my opinion Qwest is purposely over charging customers by having complex and confusing billing promotional plans. I wrote a long letter to the CEO but did not receive a reply. I also complained to the Iowa Utilities Board and Qwest did not respond to their deadline date. On my last customer service call a supervisor hung up on me. I then got hold of another one who was actually helpful and he told me if I ever had any other issues to call him directly. I have left 4 voice mail messages over the last three days and have never been called back. I am currently looking for an alternative provider but I don't have many options where I live. I am considering suing Qwest in small claims court. I want a judge to hear how big bad Qwest is treating their best customers.

I was told by all representatives I spoke with that I was bound by a contract for 2 years total, yet I never signed anything stating that I was bound by a contract. They claim that it was a verbal agreement, and the proof is on the monthly bills. However, I am not sure they can just print something up and assume that's a legal binding contract. I never agreed to a disconnect fee of $200, yet that's what I am supposedly being charged although there is no proof of a contract. Not one Qwest representative that I spoke with can provide anything to me that shows a binding contract. If I made a verbal agreement then I should be able to get the proof that I verbally agreed to on a tape!

I asked them that if I were to loan my brother $200 and wrote up a contract and sent it to him monthly, regardless of whether or not he agreed to the terms of the agreement, if he was still held liable to honor the agreement. Keeping in mind he never once signed a "contract". They didn't really know how to respond to that scenario. All they could do is tell me that the proof is there, yet they have nothing to send to me stating that I agreed to a 2 year commitment.

I was informed today when I called them that I had 30 days from the first day of service, to cancel the service without any early termination fee. However, this was never stated when starting service. Therefore, I was put into a "contract" with false representation of the company. Now in doing my own personal research, I have found that many states including Colorado have put out many lawsuits against Qwest for many purposes. Colorado's lawsuit was because the representatives misled customers about the Qwest product. Apparently, they had a 30-day "free trial" period, and that was never stated and I feel as though I was misled by Qwest so that I would not have the opportunity to cancel service within the 30 day's if I was unhappy with the service just so they could keep me in a so-called verbal contract that they are not able to prove! Nothing they have said to me has been a reality and no one, not even in corporate, will make the customer service representatives live up to their word, because they are afraid of losing $200.

They will most definitely tell you what you want to hear, yet never live up to their word. They have never stuck to their word. Now they only give excuse after excuse as to what could be wrong. Rather than checking into things and trying to resolve the issue with the customer. No matter what sacrifice they might have to make the customers happy. They refuse to budge one bit. The company is afraid of losing out on $200, yet their yearly profit is that of a very large amount. They seem to donate thousands upon thousands of dollars to places in Denver, CO, but losing out on a $200 disconnect fee is against everything they believe in.

Regardless of whether it means doing right by the customer. I'm not trying to get something for nothing through them, however, they expect for me to pay my bill every month, but they refuse to provide the proper service, that's promised, that we pay for every month. Sounds like they are in it for the money, no matter how bad it hurts their reputation. They would rather have angry customers write up a bad review about them and post it for the world to see, then just try and resolve the matter quietly.

In February, when my husband called them, they made a preconception on what the problem was prematurely saying that it was my new computers fault that nothing was working properly. Qwest never takes fault for the company's problems; it's always the customers’ fault.

The representatives treat you like you are living in a teepee in the middle of a jungle and have never used a computer before. Like the customer is absolutely incompetent to use anything technological. They seem to think that they are always right no matter how it affects the customer.

They sat and told me how I was bound by a contract, so I used that against them and asked why it was okay for Qwest to breech their part of the contract yet still expected me to pay a disconnect fee of $200. They promised faster Internet speeds, great customer service, locked in prices, yet my bill seems to fluctuate every month. Somehow I am supposed to be receiving "free" long distance, yet I’m being charged $14.00 per month for it.

They have got the absolute worst customer service I have ever dealt with. My Internet is now slower than it was with my previous company, so it's lie after lie and they don't think that they are breaching their portion of the "contract". That in which I never signed! The company is full of manipulative, lying, deceptive employees. I would not recommend anybody waste their hard earned money through this company because they will squeeze every penny they can out of you and will not try and resolve any problem that the customer may have, no matter how big the problem may or may not be. Stay away from Qwest. They are not worth the time or energy that you have to put into them just to get no good service. I hope that people read this and take my personal word on it.

I said no, and good thing because it turned out I had a bad router. I didn't need to pay them another $15.00 per month. So I was a little leery of them. But I called and had the issue resolved, and before I hung up the CenturyLink CSR told me I didn't have line guard.

I told him I know, and I didn't want it. He said it was free. I didn't believe him and asked him more questions. He said it was absolutely free and there would be no charge, ever. He guaranteed me 100%, it was free. I didn't believe him, but against my better judgment I actually got talked into it (and I'm a tough sell).

Well, it is now February 2011 and I just noticed on my bill that I was charged $4.50 a month for Lineguard. I called and they said it's not free. CenturyLink practices extremely unethical business practices. I am going to talk to an Attorney, and will do everything I possibly can to get a class action lawsuit going.

When I call them, all I can get is the old run around. There is never a supervisor that I can talk to. If I owed them that much money, for that long they would add on late charger, disconnect the service and a lot more. Will they pay me late fee? NO! I am wondering if they will pay me at all. Is it different with large company? Don't they pay their bills?

The lady said okay, that my account was all canceled and I would receive my bill straight from DISH Network again. Then I kept getting bills from CenturyLink like I didn't cancel. So I called them again and they said that I had called back and said not to cancel my account. That was rubbish! So the lady said again that everything was closed and the bill would come from DISH again. And I would only get charges up to November 2010. Then I got another bill from them and then a little later the last bill. But the bill did not reflect my discount and I called again. This lady, Tammy, said, “Oh, we forgot to switch the bill back to DISH but there's nothing we can do”. Then my DISH Network got cut off and now I have no TV because of their mess-up and nothing can be done.

I spoke with a manager today & I was told there was nothing he could do for me. The manager stated it was my responsibility to ask if I should return the modem. I asked them to check the account notes & they were unable to document anyone telling me to return the modem. I feel they have terrible customer service, considering no one thought to mention the modem to me. The manager was rude & arrogant, suggesting it was my fault & I could sell the modem on Craigslist. Additionally, they are only allowing me 2 weeks to pay the modem balance before they send me to collections. I would have happily returned the modem if I had known I needed to.

Since yesterday, when just all these happened, this time I have received nothing higher than approximately 3 Mbps. I have even been disconnected from Facebook running only the computer! They advertise for DSL, “Your connection 100% yours, 100% of the time, true speed all day every day.” Isn’t that misrepresentation?

This isn’t the only time they have goofed. When we moved here and heard that they were the only ones who provided services in this area, I called to set up at our new house. Our Internet service was not working. Someone had put a fence on the line severing it. So they ran a new line from our house to the backyard laying the line on top of the ground up the neighbors fence post and ran it along the top of their chain link fence, threw the line into a tree branch at the alley, down the alley wrapping it around another tree, back on the ground to the green phone box, throwing the extra line on the ground and connecting it. Then a couple of days later, the city came around to mow (I lived near the city park, the park is at the end of the alley where the line was dropped and connected to the box). I was online doing a very important online application for employment, which consisted of a test. (By the way, CenturyLink’s main office for techs and their trucks in my town was across the street from me, too.) I was disconnected. I was so upset to say the least! So I went through everything making sure nothing was accidentally disconnected. Then I took a nice walk outside leading all the way to the end of the block down the alley and to the box. You could only guess what I found. My cable had been cut by the park mower. (It wasn’t his fault.) CenturyLink had carelessly thrown the cable on the ground and never did come back to hang or bury the cable. This was a house I rented. The people that are in the house now are friends of ours. The cable still lays there. It took them nearly the entire day to fix this, as I watched their techs sitting outside smoking eating and talking.

Because CenturyLink refuses to give any unrude, helpful information or look into any of the wrongs they have done to me and thousands of other people, I have looked into other services as our little town is growing. I have found that CenturyLink has them limited as to what they offer and requires them to sell at least a basic phone line ($25.00) to each of their customers in order for them to operate in this area. This company can only offer me 1.5 Mbps with CenturyLink’s limits and I need at least 3.0 consistently if not more. I guess we have a contract that I was unaware of with CenturyLink and it comes due February 5 2011. I plan to cancel with them totally. I’m not sure what we will do as there is no other company that CenturyLink will allow in this area without their limits.

I also have a small photography business, and I have my own lab online that I work with. I get disconnected in the middle of customer orders constantly and have to call the company, cancel the order and then start all over.

I copied and pasted this straight from their website: “But why share your network connection? Why is a private, dedicated connection between you and our network so important? Simple. It lets you have true speed to go consistently fast all day, every day. CenturyLink gives you a direct connection to our network that's 100% yours, 100% of the time. A network designed to give you consistent speed every time you log on. So you can watch Hollywood's latest hits online, stream videos on YouTube or Hulu, and play games no matter when you're online. You get a private, direct connection to our network minimizing the impact of Internet rush hour. With a CenturyLink connection, you get instant access to our national network. So you can download full-length HD movies, play games online without slowing down and stream concerts in real time, all the time.”

And every bit of it we have done and it’s a line of **. With 10 Mbps, we should not be having any problem. In fact, talking to a real gaming expert, we only need at least 3.0 Mbps to run sufficiently. This is all misrepresentation, and they should not be providing services to anyone. I truly think this company is crooked. Someone needs to investigate this further and look deeper into this company’s deepest hidden files. Something is not right, and they are getting by with it! if I had a chance to sign against them, I will!

My small business cannot operate correctly and efficiently. My husband and I have no extra money for entertainment. This has been our only source and we enjoy doing this together. We have wasted our money and that has stressed us. We could have spent that money somewhere else ($65.00 per month just for 10 Mbps DSL).

I called Qwest on several occasions to try and get this resolved and to get a credit in the amount of $69.99 for the August and September auto-payments, after the August 4th disconnection of my internet service. I spoke to several representatives who would transfer me to other reps. They sometimes hang up on me or send me to another line where no one would answer when it would near 5 pm (closing time). I finally spoke to a rep named Andrew and a loyalty department rep named Dennis. They told me that the reason for the issue is because the person who was supposed to transfer my internet service from my old house to my new apartment did so incorrectly and caused 2 separate accounts. Andrew then told me that he would see to it that I receive a check refund in the mail for the overcharges. He then informed me that the person who originally transferred my account incorrectly would be fired. I found this quite unethical, as though I were to feel guilty for reporting these issues and for the over-charges.

Time passed and no check refund arrived. Out of the blue, I received a Qwest automated collections call stating that I owe $62.32 due to "non-payment". I spoke to another rep who said she could do nothing, but put a note on the account saying that I dispute the charge. She then said I'd receive a call within a few days from a credit manager. No one called. I then received an actual collections notice from a company called ER Solutions. Qwest had sent me to collections, not for non-payment of service as originally described, but now for non-return of equipment (a cheap internet modem), which I paid $20 for upon sign up. They conveniently changed the reason for demanding more money, after they actually owe me $69.99 for the additional auto-payment debits, which occurred after the August 4th disconnection due to "non-payment". And now they are attempting to damage my credit! I find this company to be one of the most unethical and non-responsive companies to ever exist. I cannot see how they are allowed to stay in business. I have already filed a complaint with BBB.

I called to cancel the Internet, and for two months, I was trying to pay off what I owed. And then this guy from another state told me that he can get me the Internet for $19.99 a month so I tried again. For the first month, my bill was okay. And then the second bill was to high again and they claimed that I was a month behind on my bill. So I went round and round with several different people and got really mad and told them that I did not want their service anymore and will never get it again because they have too many different people and states taking their calls, and everyone tells you something different.

Qwest is not as great as they make themselves out to be. When I had Clearwire Internet, I never had a problem with my bill. But with Qwest, every month it is something different, it is never the same amount that they quote you in the beginning. Qwest is not reliable either, their service is not always available, it always freezes up when I try to go to different sites. I will never own Qwest Internet again because they are not reliable at all. I am disabled. They have caused me not to trust anyone anymore. I feel that people today don't care what they do to disabled people. All they care about is making money.

Century Link has so many extra and unexplained charges that are beyond customary. The total charges for 4 weeks and 2 days for a phone and Internet service was $260.40. I think that it shows the excessiveness of the charges. They over charged me for the phone service; they charged me for additional local and optional services when I only wanted basic service. I was supposed to get credits, but was not. I was supposed to pay $19.95 for Internet, and for some reason, for the month it is over $109.00. There are taxes, surcharges, service charges, federal fund charges, central office charges, two service order charges and the list goes on. I am willing to pay for the month plus two extra days for Internet and basic phone service. I never signed any agreement.

There are too many complaints written in this space and I am completely unsatisfied with CenturyLink!

I do find it interesting that they have a link on this website to sell services. What a joke!

Most recently I had an issue with the internet and received the poorest service from IT techs to a manager, that I sought out another service. On 12-09-10, I noticed the internet flashing out of service but figured it would come back on as it does in most cases. On 12-10-10, I came home from work and it was still flashing out of service, internet light out all others lit.

Later that night, I called to speak to an IT tech Robert. I went through the reset motions and it was discovered after 35 minutes there was a major outage and was told it would be resolved in 24-48 hours and I would get a call when the repair was completed. The engineer said there was a card burnt out at a main station. On 12-11-10, I received a call to survey the repair that had been handled. I checked the service and it was still not working. I called Mark at tech support went through the reset motion 38 minutes later and was told the ticket was not worked yet. Then Mark said maybe it was the phone cord, power supply then said it was getting worked the weekend since it was an outage. On 12-12-10, no internet.

On 12-13-10, I came home from work and there was no internet. I called tech support and spoke with Heather that explained that the others were right about the outage and they needed more time. But we did do the reset motion and 23 minutes later, she stated they do not work on the weekends even if there is a major outage. And perhaps I was not understanding the 24-48 repair time frame. They would however schedule someone to come to my house and check the service. On 12-14-10, tech came to the house and said there was a card burnt in a box down the road and has been replaced and confirmed there was not a problem at the house.

Internet was working for a while but went down by 7:30 pm for the rest of the night. On 12-16-10, 5am the internet was working. On 12-17-10 morning, the internet was not working. I called tech support spoke to Benjamin and he said they would set up a Saturday call since there had been such a history of problems. On 12-18-10, I waited all day and there was no call and no one showed. On 12-19-10, I called and ask for someone to check on service since it was still not working and spoke to Alex.

Alex was not able to give me an answer but we did try the reset. Forty minutes later, I was finally transferred to a supervisor, Larry. Larry checked the account and said he did not understand why there was so many issues. Larry said sine it was a weekend night he would call back on Monday after 2pm when he stated his shift to give some answers of why the "poor service had been dropped." I finally got the hint and sought another phone and internet company. To this day, I have not heard back from Larry or any other techs and as far as I know I cannot have service from Centurylink since the repair has never been done.

Dear Residents: I wanted to tell you about some hidden charges associated with the Qwest / DirecTV offer that you will not know about until you have signed up for a two-year contract. Then it is too late. I basically recommend you do not get Qwest and DirecTV but instead explore other alternatives. The hidden charges are: A BSI charge of $6.56 to $8.88 a month and a DirecTV DVR Services fee which is a monthly service charge for DVR programming of $7 a month. So you altogether will be paying at least $13 more a month than advertised. Supposedly the BSI fee was in the fine print when my DirecTV was installed, if so, the installer didn't tell me about it. The other wasn't.

In any fine print, I could fine. Here’s the short story: BSI used to be a fee to service and maintain the dish receiver even though we only have one shared amongst us. The first few people didn't know what it was and I was bounced back and forth between Qwest and DirecTV trying to find out. One said that it was something our apartment manager had agreed to but she hadn't since I checked. Another who said that she had worked in that department said it was now optional but if you didn't pay it, you may have to pay $100 or more if your equipment needs servicing. The DVR fee is for the programming that changes month-to-month. It doesn't matter that they say you've leased the DVR for free in their ads. They didn't mention the programming, did they? Surprise! That's extra.

Here’s the rest of the long story for those interested in more details: You’d think all these things would be included in the Choice Xtra package I ordered. I was expecting to pay $34.99 as in the ad for the DirecTV plus $29.99 for the DSL for a total of $64.98. Instead, my last bill was for $125.72. The one before that was $92.32. The one before that was $105.02. I had it installed September 1. Part of it, they say, is that it turns out you also have to put in the rebates online before ordering. And apparently I signed up for the BSI fee during the installation but I can't find it mentioned on the work order receipt.

Other problems I've had with Qwest and DirecTV: Qwest tried to charge me a $20 installation fee for my DSL even though no technician ever came out since I already had a modem so did not an installation visit. They also tried to charge me an HD Access fee for $10 / month. While trying to sort out all these hidden fees a service representative mentioned some Starz Game application which I knew nothing about. I asked him to just send me a link, as I wasn't sure I wanted to sign up for it. Instead he signed me up for it.

I later asked another representative when trying to deal with one of these other billing problems, to make sure I wasn't signed up for this service and they assured me I wasn't. But I was and a charge of $45.96 appeared on my last bill. I had to track down and this was the cause. I made sure they canceled it this time and they said they would credit me the next bill. You always have to pay for their mistakes the first time you find them and then they will credit you next month. I exchanged several emails over a week with a service representative in Utah before buying into Qwest / DirecTV precisely to avoid these kinds of problems.

She assured me that the cost was only the $36.99 for the DirecTV and $29.99 for the DSL. Unfortunately, with Qwest once you join and call their customer service, you will talk to someone different each time and they will not honor what someone else has told you. I did talk to Ron, the local representative about this mysterious BSI charge and that problem was escalated within Qwest but I never heard a resolution. Eventually, it appears they removed it from my charges for one month but then it re-appeared the next.

Now, supposedly, it's an option but dire events will happen like huge charges if you do not have this and there is ever a problem with your equipment and a technician has to come out. I've spent hours literally trying to sort all this out. You're put on hold, bounced from Qwest to DirecTV and back again. Once, I had to wait 12 minutes to talk to a Qwest representative then she redirected me to DirecTV and then that representative then redirected me back to Qwest but said I'd have to start over so I gave up on that call. The bills are hard to read as they first charge you for myriad things and then credit some of these back so it is challenging to sort out what you've really paid for.

You will get a disconnect notice if you are late paying even if they have over billed you or charges are in dispute. Technically, it's generally okay. My DirecTV did freeze up once, I had to call and they explained there was a reboot button I didn't know about then it was fixed. For Qwest, the DSL works fine but every time I try to use their online file storage I have to change my password. I don't know why. In summary, if you're thinking of signing up for Qwest and DirecTV, I'd recommend you don’t.

But Today the same thing is going on, the tech was suppose to be at betwween 11:oo and 3:oo, I got home at 5:00 and the wife said the tech was a no show, so I called and I was told the tech was running behind and that he would show up between 5:30 and 8:00 pm at 9:00 PM I called to see what happened to the tech. I was told he was here at 7:15 to 7:45 and fix it. "Thats a lie" and now it's friday and the time that Qwest can get a tech out here is tuesday, Thanks alot Qwest for your great service

I have called numerous times and spoken to more than a dozen people at this point to get the payment situation resolved. I've never received credit for payments I made to the company in June and July. They have had my money for six months now. The problem is that they have still failed to credit my account. I was assigned a case number that was issued as they were "looking into" the payment disconnect. I've called multiple times since I was assigned that number and have not had any assistance getting the problem resolved.

I get the run around and the explanation that it takes time to track down the payments. I've provided any information they've asked for to resolve the issue but as of today's date, it is still not resolved. I've had a case number for four months. I called in total disgust today and told them that the issue needed to be resolved today. Speaking with supervisors has not worked. Calling has not worked. They have three months worth of payments sitting in their account that they have still not given me credit for.

Internet service is limited in my location and I have a cable alternative and CenturyLink. Neither is an acceptable option at this point. I have to have internet at my house, but will not pay the late charges which they are accruing as they fail to resolve the situation. I work as a vice president in a customer service environment and would be fired if I had let this go on. I know that dollar amount is insignificant to a company of this size with a CEO that is being compensated over $6 million annually. I am trying to find the CEO and regional president's email address so I can contact them about the horrible customer service that they offer.

I explained in my frustration that I had a contract with Qwest to provide my internet and that they should have told me in advance if they knew my modem would not work with the new line. All should could do was apologize and agree with me that this was poor customer service. I said that was not satisfactory and how quickly could they get my internet working. She then told me that would have to ship a new modem which would take two more days.

I explained that this was not satisfactory and needed a faster way to get my internet working. She offered no solution except to say that they would charge me over $100 for the new modem. I was flabbergasted that they would not only disrupt my current satisfactory internet service in violation of the contract that I had with them, but then charge me for the new equipment needed to get me back on line since it was Qwest that violated my contract to provide service with their change of equipment.

Because of their failure to notify me in advance causing a major disruption of my internet service and their demand that I pay another $100+ for a new compatible modem even though they were the ones who caused the change in equipment, I am cancelling their service and going to another provider. I believe Qwest should be responsible for the installation costs and lack of service while I obtain a new provider and equipment due to their negligent way of disrupting my internet service.

Thank you - Ann

I have not recived any records of internet bandwidth useage and am concerned that this is nothing more than consumer abuse. I also am aware that I am not alone in this matter. Many others have had the same, nasty experience with this outfit.

This has not happened, in fact, now there are new charges for a phone number that is not in service and DirecTV that we have never had ever! We have been trying to get a hold of Qwest and we have explained what has happened. They have put my wife on hold twice for long enough for her to get fed up on waiting on permanent hold and would just hang up. They then said that we signed up for this account. This is very wrong and we are thinking of filing a civil suit in small claims court to get this taken care of. Today, we got another notice in the mail stating that they are sending us to collections for an account that doesn't exist. Can someone help us?

When I called to fix the problem, of course they said they would but then I received another bill for a partial month of November. Then I got a letter from a creditor bureau saying I am past due $81. So now my credit is being ruined for services I have never even had through this company.

Shortly afterwards, I began to receive emails congratulating me on ordering high speed service and I would be receiving a modem (costing an extra $100) from them soon. I wrote back several emails explaining that I had not ordered any service from them and would not be responsible for any modem or anything they were planning to send me. I also made it clear that I would not pay to return anything if it was shipped to me.

I also called Heather back at her extension, and told her what was happening with the emails. She apologized profusely, and said she had made a mistake on my order as there was another lady with my same first name who had ordered that same day. She assured me that she had cancelled everything and I was not responsible for any further charges.

Then about a week later, a heavy box arrived by UPS. I hadn't ordered anything, so I didn't know what it was. There was nothing on the box to indicate what it was. I opened it and found the $100 modem that Heather told me I would not get. Again, I called and said I would not pay to reship it back and what was I to do now? I have received my phone bill recently, for this month.

Qwest has added an extra $50.00 making my phone bill $85.00 for this month. I have it paid automatically from my checking account and I am very fearful that I will be stuck with paying the full amount of $100 for a modem that I have no use for as I can not afford high speed internet at this time. I called Heather again, and told her to get the extra fees removed from my phone bill before it is taken out of my account but have serious doubts that will happen. I left a message for her to call back as it is now a weekend and they are not at work.

After reading all the other messages about how Qwest has cheated other people, I wonder if I am yet, another victim of their highly unethical business practices? I am a Senior citizen on a limited income and surely can not afford the phone bill they have just sent me. What recourse do we have in this predicament?

2) Adding features not requested, I called several times to discuss this with a billing agent to have the bill adjusted. Below explains the economic impact.

When I called for an adjustment, I was told that I would be charged $300 per line for breaking a contract. This would not be the case because additional feature were added that were not requested.

Now I’m no legal expert but on there it says provide high speed internet, but the dictionary's definition of high speed internet is faster than 560kb/s which is dial up speed. Now since I am always running at this speed and under it that sounds like false advertisement to me. I am getting to the point where if I could I would press legal charges against this company for false advertisement and leading people to believe they are getting what they pay for when they are not.

She then told me that I could get a credit for the call amounts but that they would cut off all my long distance calls from then on. Sounds exactly like extortion to me! All this over 90 cents worth of calls I didn't make and 30 years of being a customer. I'm now looking for another provider! QWest stinks!

Now I am starting to wonder if my paperwork was ever submitted because my lender just sent me a default letter in the mail, I would think if they have submitted this paperwork since June I should not get any default letters. This company in the past has told me not to speak with my lender which I have also done, but I think they may be hiding something and thats why they don't won't me to contact or speak with them. I am very fed up and upset, I am out $2,500 right now, I have a physical contract with this company that if they don't complete my loan mod I get my money back, but I can't even reach this company to speak with anyone. I feel like I have either been scammed already or about to be scammed. All I really want is either my money back or complete my loan mod like I was promised and have a contract for.

I called Qwest for an explanation and was told that because the changes were made in the middle of a billing cycle, they had to change my billing date, so the bill included charges from my current month as well as those in the upcoming month. I was assured by the next billing cycle that my bill would go back down to the $59 and some change plus a penny. Well, this month I received a bill for $63.40! Certainly more than the penny I was promised. This time when I called Qwest, I was told that they did not know why the salesman would tell me the upgraded package was only one penny more when the package was actually $5 more! That means, instead of 12 cents more a year, I am now paying $60 more a year! But, hey, Qwest was real sorry for the mix up. Well, what's a duped consumer to do? I want Qwest to honor their price quote.

The following month I call and was assured again that all will be taken care of. Now, I receive a bill again and called to speak with Eric at 1-888-661-0005 ext** and he assures me that someone will call me back from residential and that our bill will be credited. Two weeks have passed, I got no call so I call Eric and leave a message to call me that I have not heard from anyone. This is mentally draining and I have to deal with this on my work time which stresses me out. It affects my work. I get paid by the time that I put in on my work. Each time I have called, I spend more than an hour on the phone.

I have not used Qwest internet services since 2004 and returned my modem to them when I transferred to my new ISP. Apparently, there was a 5.35 equipment lease charge on my bill every month which I did not recognize as a charge for a service I no longer used. He then deleted the last month's rental charge from the total I owed making my past due amount $4.99. I looked up several old Qwest bills and there is no indication on the bill that the charge for leased equipment is for a modem. After speaking to a Customer Support supervisor and then to her manager, I realized that they would not refund their erroneous charges and that they blamed the problem on negligence. While the overall financial loss is under $400 dollars it's really irritating to me that they can get away with this kind of crooked behavior.

The CS manager told me that Qwest would not refund, that I probably never returned the modem as they had no record of its return, that Qwest never made mistakes and that I might have sold the modem on eBay. I believe I am a victim of unscrupulous policies. The replacement cost of the modem should have been exceeded several times by my $5.35 monthly payments yet Qwest never bothered to change the plan, inform me of their charges or shut it down in any way.

Failing to resolve the disconnect issue through Qwest Customer Service I began filing complaints with the local regulatory authority: the Washington Utilities and Transportation Commission, hereinafter referred to as the WUTC. After several complaints had been filed with the WUTC I was promptly contacted by Qwest Customer Service. I informed them that the regular disconnects had (temporarily) stopped. Shortly following the calls from Qwest Customer Service I received a call from a Qwest engineer admitting that Qwest monitors long distance calls and uses programmable timers, as a precaution, to disconnect telephone circuits that they believe may have been accidentally or inadvertently left open for long periods of time.

Once again the disconnects temporarily stopped. This was followed not long after by a continuation of the regular disconnects. Each time the disconnects began I immediately called the WUTC to complain. The disconnect problem continues to this day, with brief periods of unlimited, uninterrupted long distance calling.

Throughout this ordeal Qwest representatives persist in blaming my local telephone carrier, Verizon, the carrier of the receiving party I call most often, CenturyTel (now CenturyLink,) as well as my telephone equipment, which I have long since replaced to no avail. Over the last couple of years Verizon has placed traps on my phone line in an effort to determine if the source of the disconnect problem is the result of Verizon's equipment. According to Verizon, each time the results have shown Verizon's equipment to be operating properly. Qwest has never explicitly informed me - by phone or in writing - that they have performed similar troubleshooting efforts. After five years the WUTC, adding further insult to injury, continues to accept excuses from Qwest Communications thereby holding Qwest unaccountable for its actions or lack thereof.

As someone who is on Social Security Disability and has long suffered from post traumatic stress disorder, depression and other psychiatric disorders, I feel greatly betrayed by Qwest and the local telecom regulator. I unequivocally believe Qwest is solely responsible for the regular disconnects and that they are not the result of equipment malfunction or any other random act. In other words, as a frequent caller I firmly believe that I am being targeted by Qwest in an effort to coerce me into discontinuing my current, unprofitable Qwest long distance calling plan. It is my contention that Qwest must honor their UNLIMITED calling plan as promoted and advertised. Enduring regular disconnects for five years and counting is simply unacceptable and I intend to hold Qwest accountable.

I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8 am and noon. Again, I re-scheduled all my appointments and spent the day waiting. By 5:30 pm, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday. I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.

I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call. I am convinced that CenturyLink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town. This is not the first time I have had problems with CenturyLink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have the worst customer service of any company I have ever written a monthly check to.

My first contact with your company was on July 4 to set up service on August 2. I was assured that this was plenty of notice. It would be no problem at all to set up service that far in advance on our newly constructed house. So we arranged for our electrician and security systems people to meet us on August 2nd to tie everything in. Did I mention that my husband and I took a day off from work to drive 5 hours from Atlanta to Greeneville to do this? Did I mention that electricians get paid by the hour to sit there and wait for telephone people? Well, there you have it. August 2 comes and goes, no service call, no explanation. August 3, still no service, no explanation. August 4, finally reached someone at your company who could read! (Joy!) ‘Oh, someone cancelled this order. So sorry. Don't know why. We've had some problems with database conversions since we merged.’

Really? This from an NYSE listed phone company with illusions of becoming a communications company? But wait. Have no fear. On August 4, four different people, with different levels of competency and literacy, assured me that on August 6 there would be service. ‘Yes, we understand you're not there. Yes, we have your cell phone number, just in case. Yes, we understand this is new construction. We understand that you already paid once to have an electrician twiddle their thumbs all day. We understand that there is no cell reception at your location, so having a land line is kind of important and we are obligated by law to provide it if you request and pay for it.’

Care to guess why I am writing to you today? Someone, someone likely drawing a salary from your company (from your shareholders) scribbled a note that no one in your company can presently decipher. If you're curious, try it yourself! You can look it up under our potential, someday, maybe in the future, number of **. That should be fun. As a result of said note, the project was put on hold until August 20th. No one bothered to call. No one bothered to contact the writer of the note to say ‘What the ** does this mean?’ Today I spent over an hour just to get someone to admit it.

Tell me, Mr. Post, is CenturyLink a company I should be happy with? Or does CTL deserve its very own ‘centurylinksucks.com’ web page or Facebook group? Should I tweet your list of analysts to see if they can help me out? Or will someone finally do something that shows a shred of competency? How hard is it to get phone service? I'd like to hear from you.I paid an electrician for a day of doing nothing!

Sometimes it's for a few minutes, sometimes it's for hours. This is a major inconvenience as I work from home and work for an Internet-based business! Every call to Qwest is met with their pre-recorded voice thanking me for my patience and informing me they're aware there's a problem (meaning with the entire neighborhood, not my individual service). On a frigging daily basis? How long does it take them to figure out there's a major problem in this neighborhood and fix it? Over three months, evidently! Unable to work due to no Internet connection--this is affecting my livelihood!

I called Century Link. These companies furnished them with my phone number so they charged me on my bill and they would do nothing. I called each company and said that they'll cancel the charges but it will take a couple of months after some heated discussion. What a way to make free money! How many people don't read each entry on their phone bill? Telephone company not even asking questions, refusing assistance and service and driving us to internet service.

My mental and physical damage is severe from having to deal with this. I am protected under the privacy of the Disabilities Act to have to tell anyone what my disability is, so don't ask, but keep in mind, I am affected by the poor business policies this company has. So are a lot of other people, if I read some of these comments from others. I need help. Today, email, or snail mail, as my daughter calls it, isn't working for the most part. I don't have time to wait around for it to boot up. Hope this eventually gets to them. Feel free to contact me if you like.

I blame both DirecTV and Qwest Communications for their poor customer service, deceiving sales practices and unprofessional installation. It was a horrible experience and every time I get an ad in the mail from either company, I use it as a reminder to get online and spread the word about this awful experience. I hope to keep others form falling into this trap with DirecTV or Qwest Communications. Beware, go with another company for these services.

Now I'm out $150, still don't have DSL (which I need for my job), have spent more than 5 hours on the line and will have to take a day off next week to have someone come. On my last call, they were going to have a supervisor call me back, but that was 4 hours ago and unless I want to listen to their sales pitch while on hold, I'm stuck.

A few months later, we received a bill, because Qwest had not canceled the phone line, as we had agreed to. We contacted them, and informed them that we had canceled the account previously, and they should not be charging us. At that point, they went through the "cancellation" process with them again. We informed them that since we had already canceled, we shouldn't be charged, and we had already removed them from automatic withdrawals, when we canceled the account.

We never received any further notices from Qwest. However, upon attempting to refinance our mortgage, we have discovered that Qwest sold our account to a collection agency, who reported it on our credit report! We no longer qualify for the rate we wanted to get, because Qwest screwed up our cancellation, and didn't do anything to fix our billing account.

Collections has been reported on our credit report, which the collection agency refuses to remove, even if we pay in full to settle the dispute. This has cost 100 points to our credit score! In addition, we were denied the refinancing rate that we applied for, due solely to the account being in collections (we did not know it had been turned into a collection dispute, and did not pay it).

The next month, I got a phone call from Century Link stating that I was delinquent for $75.99, the amount they stated I should not pay in the original phone call. I paid that to them, assuming that in the end, everything would get straightened out. However, one week later, I got a letter from a collection agency representing Embarq Corporation stating that they were given my account to collect, again, the $75.99! So far, I have paid the $75.99 twice, how many times do I need to pay them? And now they are sending it to a collection company, when they owe me money!

I must take the time to contact Embarq/Century Link, and Dish and gather all the data related to the last three or four months of payments. Additionally, I will need to spend the funds to have copies of the bank drafts printed, to show that I have paid these figures and that they have cashed them, and write the various companies. I will also have to contact all three companies that collect data relating to credit card scores and enter a rebuttal pertaining to the collection company.

Finally, I will have to monitor that all of the above actions are resolved by the various companies, and that appropriate letters to the credit card scoring companies removing any and all information. Time and anxiety are incalculable, especially during this time, when the credit companies are scouring our credit scores with a fine tooth comb!

All around me there is service except for my address. It is now 10 months. They have not called me as they promised that the first available service would be issued to me. It is an economic obsolesce not having the internet tools in the town Pueblo West, 81007. If it holds true they are the only phone and internet service. Using WIFI as alternate right now limits Internet time.

The reasons why I am making a formal complaint in regards to this company is because I have been having billing problems and they have wrongfully bundled me in the past with Dish Network, and issues with our initial deposit which we needed payment arrangements and they charged us extra amounts on top of our bill nor did we see credit on our bill. We believe we got cheated by this company in regards to our deposit and when we had enough to pay it all they couldn't cancel our original payment arrangement but we paid the deposit twice. The quality of service is awful and had line issues. I have had echoing in the lines even though when I do my best and try to explain toCenturyLink's Customer Care about the issues were having they don't seem to care at all. I've been hung up on by their associates. They give me poor customer service.

When I mentioned how to make the situation right, they don't properly help us resolve our issues. Customer Care doesn't take the time to listen and understand what I am saying. Due to my girlfriend and I being low income, this company charges us way too much and makes it extremely difficult to pay them. I have made an effort to information validated in the customer notes. For example, this is what one of the CenturyLink's Rescue-It Tech Support said on 04-23-2010 at approximately 8:20 pm, he validates what I have been saying and knows there are line issues.

A CenturyLink tech came out to the house a total of three different times. The one time, the CenturyLink tech didn't do his job and wasn't prepared and didn't really solve the problem so again we had to call the repair people again and again. The CenturyLink tech came back out and he stated that some CenturyLink techs were suppose to check the green boxes but failed to do it and the tech couldn't finish the job and didn't know what's causing the issue (static on our phone line).

What I would like to happen is investigate everything that has gone on since we have had service with them (especially with CenturyLink's Rescue-IT Tech Support) and see what can be done to help us. We have had a constant battle with them and it is extremely overwhelming and frustrating for us.

So I wrote the company on 09-19-2009 wanting to know why I was treated this way and they informed me that they did call and someone answered (check my personal phone account), so since I did not respond, that gave them the right to come to my house and install something I knew nothing about. They said since I didn't respond to spam like phone calls, which I didn't get, they could do this.

Well, I had sent them the letter plus 6 emails which they never responded to so they have a double standard. Since they wouldn't answer me, I wrote to state agencies and they did respond to them, but in every letter, the customer service department wrote they were full of misinformation about how they handled the problem and a lot of misinformation about me. They even said they sent me two modems which if they had, I would have been more aware of the new update. I did not get the modems and they implied that I was lying. However, I personally found out where they went and they had sent them to the wrong address.

Since I could not get any satisfaction from their service department, I wrote to the CEO and he informed the girl to call me and see what she could do for me. I said all I want is for you to rewrite your letters to these agencies and give them the correct information and she said she would not do that. So she defied the CEO plus the customer, and after numerous letters to her and the CEO, this problem is still not resolved. What is so weird is that they said they installed the DSL the way they did because it was the most cost effective way.

However, look at the time and postage spent on this problem, four people in customer service and the CEO and they can't get this taken care of. I think this cost effective is rather bogus. As of 4/28/2010, it has not been resolved. I have spent a lot of time on this which I did not create and I am being treated as the villain and I didn't write the wrong information. I have had wrong information about me personally that has been sent to different agencies and Century Link is aware of their errors and won’t correct them. I think I have damaged my credibility with these states as they believe the company and think I am just a complainer.

She is a manager as well but I can not get through to her either. They both gave me so called direct phone numbers that do not work. In essence, Qwest is cramming a bill down my throat that is unacceptable, and there is nothing I can do about it. I am in a 2-year contract with Qwest that I desperately want out of, for all the reasons I have mentioned above. They also have cost me about 200 min. on my cell phone. It has caused me a tremendous amount of undue stress. I am unemployed and only have so much to spend. If I stop paying Qwest, then there will be collections and a mark on my credit. All will have unforeseen reproductions.

My computer advisor informed me that the proposed Qwest service was not adequate for the speeds and volumes that I utilize and that my needs were well serviced by Mediacom. In a good, honest and equitable world, you would have simply shook hands and continued with the voice portion of my service. But, no, it is your concept to be confrontational and divisive to your clients. You are a very unpleasant company with which to do business. So be it known.

I had placed several calls to Qwest starting within 15 days of proposed commencement of service; however, none of those calls are recorded on your one sided data base of contact. Truth be known, you only log the conversations to your advantage. Legal research shows that this is a Qwest scam and has caused legal problems for you in the past.

I ate no lunch, I will pay for no lunch.

Communications with your communications company are very difficult since your "customer service " personnel, refuse to give their real names, or numbers to call them and contact them further. Also, there are no accurate records kept of conversations, except as it may serve your interest.

The March 10, 2010 conversation was with a "Mark", who refused to give any identification number or telephone number, although I had to identify myself completely, address, phones, social security, etc. It's unjust. It was agreed that I shall send you the enclosed $110.10 to totally pay the voice telephone portion, and each month, I shall pay $50.12 for voice service.

Qwest in an effort of goodwill and improved client relations, will take legal action against me for the disputed amount of $ 218.09. Voice service shall not be disconnected as long as voice charges are paid in a timely manner. See you in court.

No show again. I called and was told the tech could not find the address again and canceled. The numbers are wrong on the street, and if I had another phone, they could contact me at? The last number in my five digit address is a 2 instead of a 5; the rest of the numbers are correct. So if for example, it is 12345 and Qwest has 12346, they cannot find the house. Well, there are 3 houses on this street and 100 acres of desert across the road. So if the tech can't find my house, do I really want him working on my phone?

I have had this problem many times in the past and have corrected the address through billing many times and been assured it is correct. 8 out of 10 techs can find the house. I have provided an alt phone number to "call for directions" in the past, and no tech has ever called it. I think Qwest is so backed up with repair orders that they can't get a tech out for the next week but don't want to tell the consumer that.

Magically, the tech will find my house after the phone has been out for a week or more. This would explain why for the last 2 days I have been watching for a Qwest repair vehicle and haven't seen it. It's not like I have a lot of traffic on my road, maybe 4 cars a day, and I can hear them. Plus if they call on my phone, I can answer through the static and talk somewhat. No one called.

Now, I get phone calls every day and all the time from someone different. I will not pay this because I did not mess this up. Whenever I ask to speak to a manager, I am told that they are in another call and I do not get a call back from them. It is sad when a communication company has problems communicating. I ended up having 3 accounts then some were closed but they still say I have to pay the balance! I hope they will figure this out any time soon because I have better stuff to do then to talk to them every day about the same stuff they messed up.