Asurion Reviews

The person I spoke to was very helpful and trusting of what happened. The information I had to file was easy. My replacement phone arrived the next day. I feel that the replacement phone was a refurbished phone because the battery needed to be recharged frequently, but it was equivalent to the lost phone. Thank you.

My daughter broke her phone, I was worried the process would be difficult. I was completely wrong. The online process was very easy and the office was delivered almost the next day. Glad I'm protected when incidents occur. Wish the deductible was a little more reasonable. With what I pay a month for the coverage plus the deductible could of bought a phone.

Very easy processs and fast response. From the time submitting claim and receiving device took only 3 days. The only problem I am having right now is that the device has many issues like connectivity, volume, hard to be listen, in all it does not work as it was supposed to.

I would recommend a friend, great service! But AT&T is not my provider you only have that and Verizon so I didn’t get to pick the correct option. Metro PCS T-Mobile is my carrier and anytime I've had a problem, you have always taken care of it in a timely fashion. Thanks so much!

The service was professional and the representatives were considerate. They were willing to make small talk but still handle the task at hand in a timely matter. They were compassionate about the accident which lead to the circumstances causing damage to the phone and were kind to say that they were glad that I was okay. Kindness breeds kindness.

I'm very happy the phone came very fast. And I got all my stuff from my old phone and everything is up to date. I will be sending the other phone back asap. I love that I can do this and get my phone fix.

Switched from a personal account to a business account. I had insurance on the personal as well as picking up on business account. Asurion wouldn’t honor my claim on the cell phone because they say the phone wasn’t in use at the time of the incident which was before I switched to the business account only two weeks prior. It’s not like I switched companies...I switched to a different level of account in the same day! B.S!!! Spent three days on the phone with ATT and Asurion! Says my contract started over when I changed to a business account. The device serial number didn’t change. You have sixty days to file a claim. Now they say since I closed the personal account and switched to a business they can’t process the claim.

Great experience. Got the replacement faster than I thought it would be. Thanks for making a good and fast experience of what I thought it was gonna be a headache. I totally recommend Asurion, it's worth it. Every time I have a lost/stolen or broken cellphone their help is awesome.

Worst customer service I have ever experienced. I completed the entire claim process and only afterwards realized there was an error with the address I had submitted for delivery. Using the online chat feature I was informed that they could not help me fix this simple detail and was told I would need to call the customer service department. After waiting on hold for a half an hour I was informed that it was somehow beyond them to change the address and the only way to do this was to cancel the entire claim and start again. A company that can't even access its own files to edit the details is not worthy of my time.

I used Asurion to get a new iPhone (8 plus) when mine broke and had expected to pay at least $400, I was relieved with the price of $200. It was great, phone came in a timely matter (2 days) since it was the holidays. The process to return the old phone was made very easy with clear instructions. Overall I was satisfied with my experience.

It was a quick and painless phone warranty process from beginning to end. The phone was delivered very fast, and it even came with all new accessories (charger, cord, adapters, headphones). I am very pleased with the service that was provided to me.

I have Metro by T-Mobile, this is not an option. I didn't receive headphones with my iPhone 6S, I thought the customer service representative told me I would be receiving those with the phone. I had a horrible experience in the Metro PCS store here in Vero Beach. Other than that I had an awesome experience. Thank you.

Service was quick and greatly appreciated. New phone came as quoted and all information necessary was transferred promptly. I cannot say too much for the service rendered to me. I would recommend this company to any person I know or have dealings with. I thank all the employees who worked with me.

It was a fast and easy process. The fee was low, I like that it is now set by the model. I had questions regarding the phones, the person who helped me was helpful and knowledgeable. It was stress free process. Thank you.

Thank you kindly for a pleasant experience when it could have been such a hassle to get this issue resolved. Asurion exceeded our expectations. Although we have not yet activated the replacement phone, the transaction was quick and easy. Thanks again.

The reason for the 3 stars is because you guys sent a faulty replacement for my claim and then we had to wait until you sent a replacement for the replacement. However, my daughter was happy at the end. Thank you!

I dropped my phone on a tiled floor shattering the front glass screen. I contacted Asurion for assistance, paid them $29.00 by credit card, they had a technician respond to my location the next day and install a new screen. For some reason the screen did not go to neutral when you answered as call creating all kinds of problems. I contacted Asurion again the next day another cell phone was delivered to me at no cost.

Efficient, accommodating, and caring. Took care of my issues immediately! I am already recommending you to other Verizon custometsIt is a pleasure dealing with your company. Thank you! From a customer who appreciates efficient and effective advice and assistance. Please use me as an example of what a company can do to assist business and professional customers like myself!

Great service. Prompt and thorough job. Thanks for your help. I would definitely refer families and friends to utilize your service. Received equipment as promised. There was an issue with the SIM card but that was corrected quickly. Thank you for taking such good care of us!

The experience with Asurion was the worst with customer service. None of them knew what they were talking about. The second customer service rep I talk with was very rude. All gave me the run around. It wasn’t until the fifth day and the last rep who gave me the right answer. After I receive my replacement phone I was sent a inactive SIM card and still got the run around on how to replace it. The service was the worst. All customer service need to be retrained on speaking and knowledgeable information. The reason why I give one star is because that one person who knew what to do. Other than that I would give no stars.

Once my claim was complete my new phone was delivered quickly. Came with easy to follow instructions. Easy to keep track of my order. The cost for my claim was not too expensive. Overall I’m very satisfied with my experience. I would recommend Asurion to my family and friends.

My iPhone 6S Plus broke. There was a manufacturing issue that it had. The process of claiming my warranty was quick simple and easy. From the internet claim to the quick delivery. To transferring to a new phone was simple. I’m not a big tech guy and this was so simple. It was worth the warranty.

I opened a claim for fixing the defect in my flute on Dec 3rd 2018. While doing I was told that the shipping label will be generated and sent to me within 4 days. Instead after multiple phone calls and chat with customer support I received the label on Dec 15th 2018. I shipped my flute to the given address and the flute was received by the service center on Dec 26th 2018. I was told that the flute will be fixed and sent back to me within 10 days from the receipt at service center. Going by that and considering only working days I waited for the update till Jan 10th 2019. When I contacted the support guys, they told me that they have no information if the flute was with them and asked me to provide the UPS tracking number to them. It is weird that the company did not have the tracking number with them as it was supposed to be updated against my claim number.

The process of replacing my damaged phone was very smooth and professional. I received my new phone promptly and I lost very little data. I am a bit disappointed in the speed my email loads on the new phone but I can live with that. Overall it was easy to do.

I purchased 2 tablets for my children, one stopped charging and the other was dropped and cracked. The tablets were replacement with completely different tablets and the new tablets will not load anything for my children. Watching videos on the tablet freezes it up!!! The replacement tablets and nowhere near comparable to the original and I am very disappointed as well as my children!!! I will now have to purchase new tablets (which I should not have to considering I purchased the protection to replace the originals with comparable tablets) but instead now I will be spending more out of pocket to purchase new tablets that actually work and definitely will NOT be purchasing this protection plan again!!! WORTHLESS!!! WASTE OF MONEY!!! I would have kept the cracked tablet had I known the replacement wouldn't work. At least the cracked tablet did work for my child!!!

The process could not have been any easier. My son's phone had stopped charging while away at college and therefore would not turn on. I started the claim and within two days my son had a much needed replacement phone that worked.

Customer service was great, the steps to getting my phone back were simple and easy, the product was sent out in a timely matter. I had no issues with the service. They made sure that was I satisfied. It was a great experience.

After not receiving the initial email within 24 hours after the claim was filed I called to inquire and customer service gladly found Everything in order and shipped my replacement phone the same day. Not sure who dropped the ball but everything was resolved and I was happy overall. Thank you AT&T.

Great experience after I had lost my device. Unfortunately the first replacement was stolen off my porch within 2 hours of delivery but Asurion sent another very quickly. There weren’t a lot of questions asked regarding the device stolen from my porch.

You done good. Nice and prompt with your service with getting mine and my son's phones sent to us. Thank You. New phones were the exact ones we wanted. Easy to set up and understand. Quite pleased with the service.

The worst experience ever! I was told one price and at the end of the call I was given a different price. I was told a manager would fix the problem by getting the price adjusted and when I called back I was told they saw it in the notes but they could not help me. This insurance company is a rip off!

My insurance claim for a damaged phone was easy & went smoothly. The AT&T tech submitted the claim on the spot at the store. My new phone arrived the next day as promised. I appreciate everyone’s assistance for my replacement. Thank you for the quick response!

We took the phone to an AT&T store where they validated the phone as bad, and set up the insurance work. The next morning we got the new phone delivered to the house, and the phone agent got us set up.

Updated on 02/06/2019: My initial review was one star - for horrible customer service. After more “service” from Asurion, I’d like to rate them with negative stars, and lots of them. My review was about how Asurion denied my claim after my daughter’s phone was stolen - her backpack slashed on a busy subway. Asurion sent out a replacement phone - then recalled that shipment. When I called in to find out why, Asurion told me they’d denied my claim. When I asked why, I was literally told, “We can’t tell you why - read your Terms and Conditions.” They told Verizon they’d send an explanatory letter out...that letter never came.

Quick professional service, when we needed it one call and about 5 minutes and 3 days later we had a replacement phone. Have to wait and see to make sure that no charges are added to bill but as of today we are happy.

It was easy to file the claim and got the new phone the next day. The deductible was high but still way cheaper than buying a new phone. I would recommend buying insurance on newer phones like iPhone 7 and up.

Quick and easy new phone after a cracked screen ruined my device. Discounted rate and quick and easy switch. THANK YOU! I will be sure to pass the word along to friends and family. I never would of guessed a claim would we faster and cheaper than replace the screen!

Thank you for all your help, the transition from the broken phone to the new one was easy and convenient. Basically hassle free! The representative that I spoke to on the phone was patient and helpful, which made the whole experience quick and easy. Thanks again!

Phone was sent overnight which made my son very happy. Easy experience overall. Answered a few questions and was done. Qualified for prorated deductible so didn't have to pay an arm and leg for a replacement. Glad I paid extra for the insurance on the phone.

Everything went excellent and on time. When I got problem incidentally they helped me to solve it quickly. Thank you very much for your help. That is very good for me to have business with this company.

It was a very easy and convenient process. It was also very fast. The customer service was great and gave me very accurate and easy steps to follow. I would definitely recommend Asurion to a friend. I received my replacement phone right away on the next day.

The first time you mailed out my new replacement phone, the delivery was kind of put in an area that was not easy to find the package. The second time it was delivered promptly and with no problem. Found the first package and sent it back with the shipping label that came with it. Thank you so very much.

Turn around time excellent. I did not expect that. I was also given reminders to inform me of returning my defective device. Also, there was a courtesy of prepaid return envelope. I broke my iwatch and there was no questions or concerns. Just great costumer service.

My phone was replaced quickly and the process was pretty straightforward. My phone was only about 6 months old and I had quite a bit left to pay on it when it was broken. It was less expensive to pay the deductible and get the brand new replacement phone than to replace the screen.

Very happy with the replacement process. However, I wasn't Aware that my phone was say “refurbished” on it and that I wouldn’t be able to trade it in down the line. That takes substantial economic value out of it. But the process was excellent and the phones works as new.

Asurion has been excellent in customer service and in prompt replacement of devices. I wouldn’t consider not having this coverage with every device on our family plan. It makes all the difference when damage, loss or theft occur in getting back connected promptly.

They charge 15$ a month to cover you if your phone gets damaged, lost or stolen but then charge another like 200-300$ if you do end up needing a replacement phone. I have just received my THIRD replacement phone since September when I dropped my phone in the ocean. The first two replacement phones were damaged upon delivery. The second replacement phones screen was popping off and you could see where they tried to glue it. I just received my third replacement phone and the SIM card holder is bent upwards where you poke the SIM card ejector in. So I am unable to put a SIM card inside.

This was my first experience with insurance. You performed just as you said you would. Your box contents were self explanatory, intuitively perfect. Your phone support was unequal in its performance and diligence. I was highly satisfied. Your support staff scheduled TWO callbacks and his calls were within one minute of when he said they would be. (More like 30 seconds.)

My current phone was freezing up and not running any of my apps and was staying stuck in wifi mode and freezing for several minutes. I got my replacement phone the next business day after I filed the claim and everything is going great so far.

Very fast response. Received phone in 24 hours. Happy I had insurance!!! Will plan on using Asurion in the future. The website was easy to use and I was kept up to date. Happy happy happy. Good good good.

They were very helpful and patient. I made a few mistakes and they were very patient with me in helping me get my phone activated. I will highly recommend them and their awesome customer service. They also have quick service.

When I purchased my phone from Sprint I also added a Asurion protection plan. Part of that plan was a 29 dollar screen replacement program. Unfortunately my phone was dropped and my screen was cracked. Imagine how absurd it sounded when I went to file my claim and was told that they could not replace the screen because where the phone's screen was cracked that there was some glass missing and that I would need to pay 250 dollars to replace the entire phone. I mean cracked screens generally have glass missing where it's cracked. What a rip off!

Excellent experience with AT&T associate. He got my claim started and helped me all the way. I received a new phone in 2 days...and the claim was initiated on a Sunday. I am pleased with my Asurion coverage and will continue my contract. Thank you.

Excellent customer service!! Got my replacement phone in one day!! The service representative was vert attentive and easy to work with. She took my claim instantly and explained what was available. I highly recommend Asurion...This was a painless process after my phone fell in a bucket of water and was no longer functioning. Love my new phone!

Great service, fast phone replacement. Will continue to use this service in the future. Convenient online claim filing makes things simple and easy to understand. Email communication regarding status was also very convenient. Free return box and label provided as well.

I keep being told my iPad tablet is on backorder. I've even been told a replacement might not be possible. I pay the premium every month through Verizon, where I bought the iPad Pro. One agent told me that since Apple came out with a new iPad Pro, Asurion was trying not to send the new ones as a replacement. I am in week 4 of this. My child is getting zeros at school. I only get the runaround. Please please help me get my tablet exchanged.

Quick and easy service. Got the phone quickly and easy to do the claim. We were able to get help setting it all up and the gentleman on the phone was so friendly and very knowledgeable he walked me through it step by step.

Great experience, new phone there the very next day!!! Easy to copy contacts and pictures from one phone to the other. Did it all from the online instructions. Recommend everyone to have this insurance. Everything was sent to be able to return broken phone including tape and return label. Easy as pie!! Completely satisfied!!!

The agent on the phone was fantastic. He walked me through every step on setting up my new phone and how to wipe my old phone clean to send back. He did this with the utmost patience and professionalism. I couldn’t be happier. Thanks again for all the help.

I received the phone next day as promised and it is in good condition. However the battery life in this phone is worse than my original phone. When I first called to set up the lady was helpful however when she connected the replacement phone it immediately hung up the call I had with her and no one called me back. I had to get another phone to call back and continue the setup process, this was a bit frustrating. It would have been better if she told me what to expect or asked me to call in a different phone. I am now set up and all is ok except the battery does not last long at all. I was on 98% when I started typing this review and it is now at 90%. I don’t think that is acceptable.

It was quick, easy and efficient. I did the insurance request at 7pm and had the new phone by noon the next day. I would recommend to anybody that has AT&T to get the insurance, especially if you have teenagers. It came with a prepaid label and tape to send back the old phone, very easy and appreciated.

I was very pleased. The customer service rep at AT&T helped with submitting the claim form at the store. I received my replacement phone the next day & was able to begin using my phone the same day. Thank you for supplying everything needed to return the broken phone.

Very fast and easy. Had no issues at all from starting a claim to shipping my damaged phone. I paid half of what I would’ve paid if I took it to the apple store. Overall my experience was excellent. I would definitely recommend.

Phone was working fine when my wife went back to sleep early in the morning. When it was time for the alarm to go on, nothing happened. I came to check why she didn't get up and the phone was not working. We couldn't turn it on. It had no reaction to connecting with a charger. The phone was completely dead. We went to the AT&T store and they told us how to use the warranty to replace the phone. We received the replacement phone the next d1ay.

I dropped my phone and cracked the screen. When I called to report the issue, the person I spoke with verified my information and assured me my issue would be resolved to my satisfaction. My replacement phone arrived the next day. Setup was easy and quick and the return process was simple. The replacement phone was not the same color as my original. However, with the protective cover securely in place, the color of the phone is not even seen.

It is agree at customer service which we want action taken as a speed manner. Good and quick response. I almost forgot to I had insurance with Asurion, I immediately filled the request and not wait for long which is so relatability. I like this service.

My issue was handle in a sufficient manner, my phone was delivered faster than, I thought. I was able to do my paperwork and upload without issues, and I didn't have to talk to anyone on the phone. Everything went smoothly.

Your representative was very helpful. Our son's phone was stepped on by a roommate in Idaho just before he was scheduled to leave for the holiday. We called and the replacement phone arrived within 2 days (the day after Christmas) in California. Set up was easy and he had a working phone quickly. Return of the old phone was easy and we appreciated verification that it was received. Thanks for great service!

Great support from Verizon staff to place inquiry. Quick response and delivery of phone. One issue; Asurion did send me email saying received and another email saying that I did not send; was only bad interaction. Will gladly continue service in future with Asurion. Thank you.

My husband’s phone broke about a month ago, so he put in a claim to get a new phone and they DENIED it because they didn’t have the right information for him to put his phone information! So he had to fill out a paper form and try again. Finally! They took his claim and sent him a new phone, after he paid $200 to replace it. Even though we have been paying $9 a month for over a year! So he finally got his new phone and within 2 weeks of him having it, the battery dies so fast (within a couple of hours), and he can no longer make phone calls!

My phone's audio chip stopped working. I tried to file a claim by saying my phone was broken but it wouldn't go through. I had to go to the AT&T store for help, and they were able to file the claim by saying the phone was damaged (which wasn't accurate). That was annoying. Then, after the claim was filed, I had a question, and went on the website to answer it via live chat. The question was resolved quickly and the phone delivered soon after. Set up was easy.

Not a big fan of having insurance on my phone but this last experience had showed me the opposite. The process was lengthy and complicated, yet the people I spoke with on the phone were caring and sincere. I wish there was an option to have the replacement phone send to a store.

A phone was broken and replaced. We received the new phone in the mail, we returned the broken phone by mail. An AT&T specialist helped me set up the phone and our issue is resolved. Thank you for your help and assistance.

Had to file a claim on my child’s phone very prompt and quick and then had to file a repair on my phone. Appreciate the promptness and easiness of system and claims. Definitely will continue to have this insurance on my phone.

Customer service very good, the attention from claims service was not too good, they talk pretty low and quick like they want to finish the call quickly. I did not like the service from them. Everything else was ok. My phone was replaced because it was stolen, this process was quick, I received it in 2 days.

I received my replacement device in less than a week of filing a claim. Filing process worked well and Asurion was prompt with responding to me. Swapping from old to new was not a problem. Online chat was useful and helpful. Mailing instructions were clear and I appreciate the shipping supplies be included. A+ all around. I will definitely recommend Asurion. Thank you!

I had a great experience. The person who handled my claim was friendly, professional and helpful. I was surprised at how easy it was to process my claim and receive my replacement phone. I will definitely use Asurion in the future. 5 out of 5 stars review!

It was a minor crisis when my phone jumped out of my pocket while skiing. Our office manager confirmed that there was loss insurance on the phone and it was replaced in less than 2 days. The Asurion customer service people were easily accessible and extremely helpful in helping with phone set up issues.

Called one day, got my paperwork back kind of late to you (my fault)... I got an email later that night saying the phone shipped and I got it the next day... Total of like 20 hours for the whole transaction once all on my end was done and the customer service rep was 5 stars! I'd say that's pretty amazing!

Less than 24 hours from starting claim a replacement phone arrived and activated. Very pleased with service. After phone arrived called 800 # to activate and they walked me thru process. Very glad that I had the insurance plan in place.

Received my replacement iPhone in two days and customer service was very helpful in helping me set up my new phone. I had a few issues with using iTunes on my PC but we were able to figure all the issues out and I successfully transferred all my info.

My AT&T phone went dead the month it was paid for after downloading a phone update. Not sure if the two were related, however I was not wanting to spend $1100 for a new phone. I took my dead phone into my local Tulsa AT&T (great service there by the way), and they assured me I would get my new phone in 1-2 business days. I was doubtful but the day after my phone was reported broken, I received a new phone in the mail. I set it up with no problems and feel AT&T and Asurion did what they said they could and would. I have had my phone go dead when updating one other time, but I think that is an Apple situation and not AT&T... that part is annoying because it has happened to me before. I feel planned obsolescence may be at play?

Good service, but the phone isn't the best. I can tell the LCD is fading out. This is my second phone. The other phone sent had a bad battery. Every time I called the service was great. Just the refurbished phones are not.

Phone screen was cracked. I sent it in but they could not swap out screens. They sent it back wiped and told me to call. Asurion replaced my phone within a day after I called. They work very quickly to resolve the issues.

I was extremely impressed with how quickly I was back to having a phone. I made my claim at 7pm and had my new phone at my door by 10 am the next morning. So glad I made the decision to work with Asurion!

Service was fast and managed very diligently. So happy with it. My replacement got in time, as promised by the insurance representative. I have nothing but gratitude. A great experience! I also received a discount for not using the insurance in two years.

The person who helped me was Chris **. He did an amazing job at making it real easy for all the transfers to happen smoothly. Great, calm attitude. He also made sure I knew that I could call any time and someone would be there to help me.

The claim was handled very quickly. In this day and age of outsourcing, I have a hard time understanding most CSRs. Your CSR was easy to understand, she was very sweet, professional and extremely knowledgeable. She was not just following a script, she knew the product and how to help me get the claim processed quickly. Great experience from beginning to end.

I broke the screen and LED on my new iPhone XS Max. I only expected a new screen from Asurion, but I ended up getting a whole new phone and dual SIM card. Great service, easy switch, made my disaster much easier to deal with.

Timely delivery, although because we weren't home to sign for it we had to wait an extra day and then babysit the house all of that day in order to receive it, but other than that the claim process was easy, and the delivery was efficient, very pleased.

Went through insurance because of a swelled battery... which did not allow other features on the phone to work properly. I ended up having to call Asurion because my mailing address for the new phone was not accepted... But that is normal where I live :) Once connected to a customer service rep; the claim was promptly filed and the phone was here in one day!

The process was smooth and fast. I received the new replacement device in 24 hours. They set up my new sim card quickly over the phone. I found clear instructions on how to transfer my contacts and data. Great experience overall.

Customer Service was great. However when we received the first phone we noticed that certain apps did not work and microphone was not working right so we had to send it back for another one. Definitely would refer to family and friends.

Great service with a quick turnaround. Got our new phone in a day after filing. The process to file for a replacement and return the malfunctioning phone was made very simple. The new phone works perfectly and we are pleased with the service.

My claim was handled extremely quickly and I received the new phone the next day. The new phone (LG G6) had pop up ads all the time and was very annoying. I did a back up, did a factory reset and the ads were gone. I reinstalled my backup and still no ads, so it must have been something the preinstalled apps.

I had left my phone on the side of my truck bed, and drove off. I had filed a claim with Asurion as soon as I found my phone on the highway, ran over and completely smashed. So convenient to file claim and get phone replaced through mail... very quickly too. I appreciate the service and was happy to receive my new phone just a day after my claim was filed. Mahalo Asurion!

Replacement phone pops. Not same quality as my original phone. Took several days to receive replacement but far better than purchasing a new phone. Took excessively long to retrieve contacts. Over 4 hours on hold with customer support. Otherwise experience was ok. I am more impressed with Asurion than I have been with either Sprint Or Verizon.

Tried to file an online claim for an extended warranty, but was given an error during filing process. Website told me to call the support number. I call the support number, the Rep at Asurion tells me that extended warranty doesn't cover my outside wear and tear. I check their Terms and conditions which clearly states "Normal wear and tear" including the exact problem I am having. The id number for supervisor - ** Johnathon.

I was very happy how efficient was and fast was to replace stolen phone. This was absolutely best experience and I already recommended having insurance for cell phone. All my coworkers and friends already heard how great was to deal with your insurance. I would definitely keep your insurance and recommend to other people.

My phone had a cracked screen. Went to Verizon store, they looked up my account and started the process of getting a replacement phone from Asurion, they replaced my phone quickly and got the new phone up and going without interruption.

Insurance coverage was great and received the replacement phone quickly, thanks. I have only used two times in the last fifteen plus years. I would recommend this to anyone that asks me. Once again thanks for quick turnaround, my granddaughter had a hard time doing without a phone even for a few days.

The process of your online service is so simple and efficient. It is truly a painless and quick process. When you are already frazzled because something happens to your phone, this definitely helped calm me down! I wish more things online were this efficient and simple. Thank you.

Awesome experience the process was very easy and when needed customer service was available and very helpful. The wait time to speak to someone was very short and the representative made sure all my questions were answered and my issues resolved.

Professional. Quick response. Person understood the issue and worked with me relative to expediting my claim with our issue. Hopefully will not have to, however if need be I look forward to another smooth transaction. Will recommend to all. Thank you for great experience.

Asurion promptly replaced my phone, which was damaged by water. The phone was delivered to me within the two day period, as promised, and the online link made it simple to start my new phone without going back to AT&T.

Lost my phone on Christmas Eve. Looked everywhere and couldn't find the phone. Thankfully had insurance. It was a very quick turnaround. Received new phone the next day! Yay!!!! The process was easy and everyone was helpful. Still hoping we find the old phone. Thanks Asurion.

I received my replacement iPhone in the mail the following day that I placed my claim. I called the help number to transfer my information to the new phone. The woman who helped me was knowledgeable, easy to talk to and explained everything so well! I would definitely recommend this service!

Great fast service. I love the fact that it was billed and we didn’t have to pay upfront. So that was a very good thing especially if you don’t have the money at that time. The phone shipped right away and came pretty much overnight.

Couldn't be more satisfied with how quickly and efficiently our claim was handled! We had our new device in two days! Everything went very smoothly and we are very glad we had this coverage in place at the time when the screen became cracked.

The whole process was fast and easy and the customer service was excellent! The rep was clear and not in a hurry and had good patience. Good job in making sure the phone was completely active before call was completed.

This experience was a reminder that there is actually excellent customer service out there. I mean this place is awesome. They ask the right questions. They listened to my answer. They gave very clear instructions as to what was going to take place and that is exactly the way my experience played out. Keep up the good work.

The service and response time was amazing. From the time I reported the claim until the new phone was in my hand was less than 48 hours. The set up and activation was easy and the tech who helped with the set up was full of information to make using the phone even better. Wouldn't consider anyone else for my tech insurance.

Very good service, in time and efficient. In 24 hours I have my phone back with my contacts. Hope I don’t loose my phone again!! But it was a fast and reliable service and fast hopefully you will make the cost a bit less.

I filed a claim for a replacement phone on Monday afternoon around 3 pm... and wow my replacement phone arrived the very next day!! Excellent service. You guys had me back connected faster than expected! Thanks. I also received a reduced deductible as I hadn't filed a claim in quite some time. That was awesome too!

Great service. Knowledgeable, timely, and friendly service. Will definitely not put off making a claim in the future for fear of not knowing what to do. Very simple process to complete and you don't have to go into the store.

Had a phone that Apple couldn't diagnose, but thought had a hardware problem that they could not identify and wouldn't fix for free. I went to AT&T and received my phone overnight after placing a claim at 6:30 pm. Awesome! Easy process - exceeded my expectations.

SERVICE WAS PROMPT AND SUPERIOR AND FAST AS WELL. One comment I wished that your customer service personnel are more pleasant and accommodating rather than grouchy and unpleasant "bully" in the way they receive your call. Always seemed in a rush. Unlike your resolution personnel who are more compassionate and understanding.

I am very happy with my replacement phone. The turnaround time was simply amazing. I have to admit I really was spared the inconvenience of being without my phone for a long period of time, and for this and prom service, I thank you.

My daughter's phone was wrecked beyond belief, fortunately we had insured it with Asurion. They replaced the phone very quickly and made it very easy to do from our end, even sending a prepaid envelope to return the old phone in. I will keep insuring my kids phones through Asurion as long as they are on my tab.

My son’s iPhone 7 Plus speaker mode was not working and luckily we have the phone insurance through AT&T. Reported the issue and in less than a week received the replacement phone. I do wish the phone already came updated with the latest iOS instead of having to do that ourselves. Otherwise activation was quick and returning the defective phone was easy. Thank you!

The response time was very good. I called and received my phone promptly. Very good service. The online process was a little confusing because I have 2 phones with my account, but it did work in the end. I would highly recommend this insurance policy.

Excellent Service. Glad for the quick return. l would use again. The new phone came the next day. Very simple setting up and easy instructions on how to package and return. Terrific English speaking girl to assist in set up.

My phone was stolen on Monday afternoon. I stopped by the AT&T store at Northgate and they helped answer questions, and then provided guidance on how to file a claim online (which turned out to be incredibly easy). I was thrilled to find my new phone waiting for me when I arrived home the next afternoon. I would highly recommend this insurance. It helped make a bad experience much less painful. 5 stars go to the AT&T staff as well. They didn't make commission, but were friendly and helpful!

Great thank you for your service. Please... keep striving for more success in your program. I do not think nothing else needs to be change. Your company is outstanding and if I didn’t have you my phone I would go crazy.

I had liquid damage to my phone and thought I would have to purchase a new one but then I remembered my protection plan! It was very easy to submit a claim and my new phone was delivered the next day. Everything I needed to send back my old phone was included. The entire process was very easy.

Service was prompt and my Representative, at AT&T, Ryan ** is the best! I had my replacement phone within 24 hours and my replacement Lifeproof case within 48 hours. I would most definitely recommend AT&T and Asurion to other persons.

We received our new replacement phone the very next morning by 10:30am. Outstanding service! Thank you, we were very blessed to have your speedy service considering my son was on vacation in Florida at the time, he would have been out of any communications, and I wouldn’t be able to get a hold of him. Thanks again!

They were able to get me back on track in a couple of days. The process was simple and the website is easy to navigate. They also were very clear as to when my replacement device was being delivered. I would definitely recommend if you're in a pinch.

Claim was processed quick and my phone came within 2 days! The price was also discounted because I hadn't made a claim in over a year. Definitely worth the small fee a month. It would have cost me over 600 to pay off the broken one and upgrade.

You was very considerate, took care of my business with understanding & care, got the package to me as you promised, if I had question I was able to call & get helped with any question I needed answered. You was very polite & had understood everything I need.

My phone G5 kept needing the battery charged, even after a new battery. My phone insurance got me a G7 for $75.0. The insurance is definitely worth it. AT&T is Great! A nice lady at the store filed claim for me and after I received the phone she transferred my old phone info to the new phone. Great customer service.

Great teamwork, great experience, fast resolution and great performance. I’m really happy with your great teamwork, congratulations. Thanks to resolving my problem the right way, I’m really surprised the way you guys handled my problem, and have a great response. Thanks.

After years of paying into Asurion for backup protection, I finally had to use my insurance and pay a $199 deductible to replace my Samsung S8+. When receiving the refurbished replacement I noticed the top right had a small crack already. So I called UPS that same day they delivered and told them my package was mishandled and my item is damaged. They said I should bring in the package and phone to file a claim, apologized for the issue. The closest UPS store is 60 miles away and I called and told Asurion and Verizon rep we were heading 1,700 miles away for a funeral that same night.

Your customer service is very helpful and polite, I’m very thankful to her that night, Miss ** give me all the instruction needed when I’m going to receive my phone replacement. All the details needed I received which is so helpful to me in the future.

I had exceptional service from the local Verizon store in Key West who worked with Asurion to get my phone replaced. It was not complicated and I received the phone very quickly. Thank you for such great service. It is worth the money to purchase the insurance through Asurion.

Only one complaint, but a BIG one. There were only 2 or 3 choices and none really compared to the phone that was replaced. Granted they were ok phones, but we had bought the Samsung note due to its size. The ease and quickness of filing were excellent.

Experience was okay. It took three or four days for them to approve my account but won't say did they sent the phone. My only complaint they didn't send me back the card which was at my other phone and memory card. Other it was okay experience.

Great job!! Very easy to get my replacement. Just completed the questions and my replacement was approved. Have other items with Asurion insurance. Hope I do not have to use it but know it will be handled as well! Thanks.

Very happy with the whole claim process, simple and easy. And got my new phone promptly and setting up phone was just as easy. I am so glad I got the insurance, was worried it would be a headache but it wasn’t at all.

Awesome as always! Got great customer service & fast delivery of my tablet. The whole process was fast & easy. I've never had a bad experience with Asurion. Whether it be a cell phone or tablet. I'd recommend Asurion to anyone.

The phone showed up next day. I was able to turn off the find my I phone through the I cloud app which was super easy. My phone was up and running in less than a hour. I forgot to pull my old card out of my damaged phone but was able to call Customer service and they had it working in 5 min.

Courteous and reassuring that my phone issue would be handled promptly. New phone next day. Answered all questions to my satisfaction and was very helpful in making sure I had all the information I needed for my claim. I had no issues, and was very comfortable talking about my situation to the very kind person who helped me.

I was pleased with the response time. And replacement was shipped really fast. Thank you for that quick response. The person (s) I speak with over the phone was very helpful and knowledgeable. They were very nice and they make me feel appreciated. The only downside is, the replacement phone was used.

My phone was only two weeks old and was involved in an auto accident. The main glass of the phone did not break, however, the cover did. The replacement cover was shipped out very quickly. Very pleased with company and response.

Very fast and easy, I wouldn't change a thing, I honestly didn't even know I had insurance, until I went online talking with a AT&T representative. He looked it up for me, called told lady my issue. She said that she would email me some information to fill out and send back the next day. Was approved and got my new phone the very first day.

The guys at my Verizon store were great. The service was awesome! My phone came quickly and I went back to my Verizon store, they set me up and I was on my way! I am older so I don't know how to set everything up. They were patient with me and got everything done for me.

The staff member I worked with over the phone to make sure my replacement phone was set up correctly was wonderful and funny to deal with. He did Not sound like he was looking down his nose at me and walked me thru everything with great results. I would highly recommend using Asurion in future needs.

Very pleased with my experience, replaced my damaged phone with ease. There were no issues with the delivery and return. I don’t know what else I can say about my experience. I would recommend Asurion to all my friends and family.

You were all awesome. From the insurance lady on the phone. To the amazing girl. Megan at the AT&T store. Thank you so much. I asked them would they please help myself and my hubby set up the phones because of our lack of technology. They were awesome. Thank you.

Great Experience. Customer service rep was quick and knew what she was doing. She explained everything to me in great details. She allowed me to ask questions. I received my phone next day. I could not had asked for better service.

Awesome insurance. I have three kids and they are hard on phones. Lost one, cracked screen on another and broke the charging port on a third over a couple of years. Fast, convenient service and they upgrade your phone if it is old and no longer being made! Five stars!

I was very happy with the customer service at Asurion, it is exceptional and I received my son's replacement phone the next day! If we didn't have this insurance coverage, we couldn't have afforded a new phone! I would recommend this coverage to everyone!

Service was fast and the new phone works like it should! The new phone was in perfect condition and I am very pleased. Each day I look at the phone and wonder why they are made with so much easy to break glass.

Fast and efficient and worth the money. We have a lot of phones and it is comforting to know they are insured. Way cheaper to replace than to have to buy a new phone when they get damaged. I appreciate having insurance.

The Asurion team was great, I loved I could do everything online by myself and ended perfect, I highly recommend them. When I needed to speak to someone, they were also very nice. They explained everything perfect all the time and they are very polite.

When I called to set up my phone, the employees were quite helpful throughout the entire process. They helped me set up my new phone completely, and then explained the process of erasing my old phone to get it ready to send back.

Very timely process. Easy to do. Everything was as stated on website and in contract. Nice folks on the phone as well. In my overall opinion, the Asurion group has an all-around good team and process for the average to more unique individuals they serve and deal with. Thank you.

The entire process should be as simple as calling in or going online. I tried to talk to these people but they just say nothing is wrong. I wish I knew then what I know now. I would have found a better phone insurance company or just put money back.

Wow amazing, my phone was here less than 24 hours and it came on a Saturday!! Awesome service from talking to rep on phone to fast delivery. Taking longer trying to get my info from old phone as it won’t charge. Thank you.

Great response phone was delivered in excellent condition with a quick response. Unfortunately I left Zagg screen saver on phone and need it to have new Zagg screen. Can you help?? I’ve attempted to call but your system keeps dropping my call. Thanks.

Phone arrived in 1 day as promised. Had difficulty transferring info and contacts. Had to go to Samsung rep. to have them help. This cost me an additional 108.00. Not happy about that, but got my contacts.

The process was very simple and all representatives were very helpful to explain everything being, this was my first claim. The replacement product arrived two days after claim was filed. The return process is very fast as you are given all your supplies to return your damaged item.

Oh my gosh, the representatives that helped me were amazing. Lucy was one of them and one other person the next day. Lucy helped me on January 17th and the other one helped me on January 18th. They both were very patient and understanding and very calming. I was besides myself as I needed my contacts since I am in real estate and everything is in my phone. I will be backing up my phone at minimum once a month. I have learned a big lesson. Thank you to the girls who helped me.

Lost the phone on Thursday call the Dean, Thursday night online. By Saturday I received my replacement phone, the Tech Support help me set it up, they were very thorough and very professional. I am very pleased with the experience!

The whole process was easy and went as smooth as can be expected. I answered a couple questions online, but because my computer is slow, I had to finish by calling in. The representative was courteous and professional and I received my new phone in two days.

The only thing I needed was my screen fixed, instead, I was forced to get a whole new phone. I was irritated with that at first. But, the switch was so flawless, that I’m not even mad about it. The service was still good.

I have a new iPhone 10 SX which I dropped and broke the glass back. I immediately called Asurion and the replacement phone was sent within 2 days, seamless service. The representative was knowledgeable and responsive. From the day that I called it took only 2 days to have my new phone in hand!

Service is good and yes I would recommend this to a friend or family! I like the coverage, customer is good. Never have appreciate like I do with AT&T. Thanks for the good service, I feel like I could have long term service with AT&T. Thanks!!?

Went very smoothly and arrived very fast! Only thing is that it says we can activate ourselves online when in actuality that doesn’t work and when I called they said it never works, so no point to advertise that if we have to call to activate regardless.

Easy to file damage claim! Had phone within three business days ready to set up and use. The instructions were very clear and easy to follow. All of the information that was needed to activate the phone was included in the package.

Very friendly staff who explained the process, first phone sent was defective but it was promptly replaced. I am happy that we insured my daughter's phone with Asurion while she is so far away at college. I would recommend Asurion to anyone needing to insure a new phone.

Incredible and efficient service and procedures to acquire Replacement phone. I received my new phone in an amazing quick turnaround time frame. The automated phone system was actually easy to utilize as well.

My phones volume button stopped working, I went to AT&T. I went I AT&T on Friday and by Saturday I had a new phone. On Sunday I took my new phone to AT&T and they transferred all my data. I was so pleased. Thank you!

Fastest Delivery, great communication! Awesome customer service. However please speed up your verification process after the affidavit is signed! Still a great process. I also appreciate the fact that I was given a discount for being a good AT&T customer.

When I called to discontinue my service the representative keep trying to keep me as a customer. You need to listen to the needs of your customers instead of the sales pitch. I had to tell them 3 times we were adding on to my house and did not know how long it would take. I have always been very pleased with your services.

Got insurance replacement and after a few weeks of use my friends were telling me I was often "breaking up" even though I could hear them fine. I also noticed I had "no service" in locations where previously it was not a problem. I was worried customer service was going to push back on getting me a replacement for my replacement, but no, your rep was super nice, got me set up with new phone immediately.

I appreciated that the tech was very helpful and that the device arrived very quickly. There was not any hassle involved. It remains to be seen the quality of device I was shipped. Hopefully it is like a brand new phone and does not have its own issues.

Whole process exceeded my expectations. Only way it could have been better is if when my wife went to the AT&T store, they didn’t wash their hands of it and tell her to go online. Their definition of service is far behind Asurion’s.

Sent me a brand new in the box iPhone 8 Plus. From my broken iPhone 7 Plus. It took me getting 3 bad phones and a multitude of phone calls. Also hate sending a copy of my drivers license to some unknown fax machine. Ask security questions like the rest of the planet. No need to keep sending personal info so any old Tom, Dick or Harry can steal it.

Thank you so much! Like I really appreciate the level of professionalism and speed things were done.??? Only thing I mailed my Mophie charger case with my phone and was hoping you send me a new one please. Amazing job again and hope you guys can help me with this last favor.

Asurion people are always helpful and very polite. Or if you use the automated system, it's very easy and to the point, there is no runaround. Wait time for your phone to be delivered is very short too.

I would like thank all the amazing people behind the scenes. The true warriors, the ones who helped me in my time of need. From the person who reads this too the very helpful person who helped me go throw my claim on my phone with ease. Thank you for the quick and amazing service through out the years. Customer for 18 years and still going♡♡♡.

I ordered my phone late in the evening, and my replacement arrived the very next day - and it was Christmas Eve so I definitely did not expect to receive it so quickly with all of the package deliveries going on. Pleasantly surprised for sure.

One of the best customer service I have ever seen. My phone is broken and I got a new phone replaced because of insurance. Thanks for having my device ready very quickly. I felt like I was stuck without a phone but this one did it.

Very pleased with Asurion. Fast service and my phone is perfect. Questions were easy to answer and the phone was here in a day and a half! Very happy I had Asurion for my iphone8. Saved me hundreds of dollars.

I am very pleased with the service that I received from Asurion. I received my phone the next day and I was back in action. The only downside was that I did not receive an upgraded phone. My husband broke his phone and went from a Note 5 to a Note 8. When my phone breaks I went from a Note 5 to another Note 5. Oh well, the new phone works better than the old one, even before I dropped it in water.

Received my replacement phone two days after filing a claim. Tech support was thorough with set-up and even called back a couple of times to make certain that all was working okay. I was very happy with the promptness of receiving my new phone and the professionalism of the Asurion Reps.

I am completely satisfied with how my son's claim was handled. He received his new phone the very next day. The process was very simple to complete. I don't mind paying extra for insurance when your claims are handled so efficiently. Thank you.

This was an extremely easy experience. It took less than 15 minutes. The site was easy to navigate. Unfortunately, the site did not recognize my address because it was recently built. I had to sent it to a different location.

Couldn't have a better service. Filed my claim on my AT&T Samsung Galaxy Note 8 and was dropped off at my front door the following day. Couldn't have gotten any better in my eyes. Thought I was going to get just a phone. To my shock when I opened the box, inside was a the exact same AT&T Samsung Galaxy Note 8 box packed exactly how I got it from the AT&T Store. Even had another SIM Card in case I needed one. ABSOLUTELY NO COMPLAINTS and couldn't have been more DELIGHTED. #BLESSED#

Service was great and the salesman was friendly and helpful! I am a senior and any helpful person to guide me through any questions I have about my purchases is so important to me! I would definitely recommend AT&T to a friend. They highly recommended this protection screening for my phone!

Very friendly. Very understanding and helpful. Got our phone quickly (the very next day) and the person we talked to was very helpful in setting the new phone up. Everything was easy and no stress, there was no pressure. My son was up and running again the very next day. Thank you so much!!

Overall, a fairly effortless transition to a new phone. The turnaround time at each phase was pretty short. Shipping took only one day. That was important based upon the urgency of my situation. The only difficulty I had was figuring out the actual deductible. Well done.

Tech called to confirm appointment. She gave an estimated time of arrival. She was professional and knowledgeable. Process was done in an acceptable amount of time. We were very pleased with the service. Tech was very pleasant. She represented herself and the company very well and professional. Give her a raise! She deserves it.

Very easy to complete the process to replace a stolen phone. From filling out the claim online to receiving the new replacement in just 2 days. Everything was coordinated through my carriers website. I am so glad I have the insurance since the phones are so expensive now!!!

I did the process online and it was fast and simple. I received my refurbished phone very quickly. I started the process on Tuesday night and received my phone on Thursday before noon. The only thing that could be better is to have the option to get a different color or maybe a different phone. And my deductible was very reasonable as I haven't used it in over a year.

Absolutely the fastest and easiest process. We got our replacement phone the very next day! We used the online claim feature which took about a minute! We needed help transferring contacts to the new phone and that person who helped was patience and incredibly knowledgeable. Thank you again!!

I haven't broken in a phone in a good ten years or more. Yesterday I cracked my screen and can't use my phone. I called Asurion and they don't stock my phone any longer and don't have any phones that are comparable at the moment. They will get back to me sometime in 3-10 BUSINESS DAYS if they have a replacement. Oh and the best part, they will give me updates every 2 days VIA MY BROKEN PHONE. So what I'm just supposed to go without a phone for up to two weeks or longer?

Very fast service. Very good customer service. Easy to use. Filed my claim and received my new phone in a very fast manner. It was on my doorstep in less than 12 hours. I do wish the screen repair service was offered in my area. Had to pay the 225.00 replacement deductible when I could have just got the screen repaired for the lesser amount. Overall I was very well pleased.

I received a phone that didn’t work. Customer service was great in getting me another device and it relaxed my frustration with initially receiving a defective phone. Once the 2nd phone arrived customer service was good at assisting what I need to do with Verizon and getting the new phone updated with them.