Asurion Reviews

Although the process was a bit lengthy, security with our personal information is worth much more than the time it took to complete the process. Thanks so much for all of your help in filing and following through on our claim!

When I finally got through to Asurion the claim was handled very professionally and the representatives were extremely helpful to resolve the issue - both the replacement phone and the accessories. The customer service from AT&T itself was not so good but when I finally reached a customer service rep from Asurion, everything was handled very well. TY

Quick replacement of equipment... In all of our year of having this insurance never used. All of a sudden we have had to use it 2 times in the last 3 months. Both times it has been great. Fast service done online.

The whole experience was quick and simple! The people were very helpful setting the phone up and would recommend to anyone! It said the phone was on back order but I got it in like two days after they processed the order! Very satisfied!

Submitted a claim for a device that is no longer available and was sent the most recent. However, I think there might be an issue with the replacement. We’ll see what happens. Otherwise will have to call to replace the warranty replacement.

The phone came NEXT DAY!!! The lady made it really easy to set up my phone. I wish they came with headphones but a charger will do. Just really excited about my new phone on top of not having to put money down. Just have it added to my bill!!

My phone service provider was very helpful with my issues. The fast & accurate service made the transaction very easy & enjoyable. I would not hesitate to contact Asurion in the future. Thank you Verizon & Asurion! I appreciate your service.

Needed to return my phone and use my insurance, went to the ATT store and they were able to help me with the process. Happy with the customer service and how quick I received my phone. The ATT Service techs were also very helpful.

My daughter cracked her phone and we needed to get it replaced. I filed the claim and once submitting all the documentation, they approved it same day and we received a new phone within 2 days. I did not have to speak to anyone and it was an easy process.

I dropped my phone in the bathtub right on top of the holidays. Thanks to the declining deducible and the option to bill the deductible to the account, I was able to afford getting my replacement without breaking the bank. Thanks so much Asurion!

Great service and was pleased with the service. I got my iPhone 6s and was very pleased with the speed it was delivered. The help I received setting the phone up and having it up and running was also great. Thanks.

My cellphone damage claim was handled very quickly and efficiently. I was offered the option of repairing the phone without any guarantee that it would be waterproof or replacing the phone altogether. I chose to replace it and I received it in a day and a half because of a weekend. I called in to get help setting up my phone and transferring my settings and information. It took about 40 minutes and everything worked great afterward. The only thing I had to do was go in and log in with my passwords on each account. I highly recommend using Asurion as your cellphone insurance carrier, they are the best in helping you get up and running again.

Great fast service. Replacement phone came faster than expected with easy access to setting up if need be. Customer service is an excellent help for any needs as well. Shopped the old phone back in the pre-packaged return label and same box.

Asurion was great, they mailed my device in time which was very important to me. Instructions were very easy to follow and mailing back your old device is a breeze. I'm very happy with my new device which looks and works great. I want to thank Asurion and its employees for their work, God bless you.

Great customer service and excellent knowledge about business. I would recommend Asurion to anyone. I sent documents that was required and after it was received phone was at my address within two business days. I call to activate phone and process was fast and easy.

Felt like I received the runaround initially, as I was referred a couple of times. Felt the online system was a little awkward at first, as it didn’t include all options, so I had to call and speak to a person. Afterward, everything was quick and easy and replacement phone arrived quickly. I like that the old phone was disabled and phone information provided to other carriers. That’s a good deal! May eventually help stop thief. Thanks!

Quick and easy, did the whole process at work. Took less than 10 minutes. Phone came very quick, I think 2 days. Easy instructions, no hassle. The worst part was remembering all your password to set your apps back up.

I bought a Bisell vacuum like 2 years ago. After 4 months the machine stopped working. I called Asurion and the person responding told me to cut the power cable and send the complaint to the manufacturer which I thought was absurd. Nevertheless I did and months passed by but none of my calls were replied. Why should I call the manufacturer in the first place? Why wouldn't they take care of the problem? I'm writing just now because without noticing I bought a pressure cooker a few days ago and inadvertently bought the Asurion insurance. Hope the same problem that happened to me before does not resurface.

Quick response and easy return of damaged Apple 4 watch. The $149 deductible is way too high. Just bought the watch. Dropped it and shattered the glass. Then had to pay more $ to have it replaced which made it an outrageous amount to pay for a watch. They replaced it with the latest version, Apple 5, which was nice.

New phone was received within 48 hours (good). Phone cost me $125.. I know other people who got replacement phone for free (not good). My old phone (which I have to send back) is currently with data recovery company in CO.. they say it will take them 4-6 weeks before they send it back to me. How do I handle replacement?? Advise please.. can I was it till I get it back and not be charged for new (refurbished) phone??

Everything was handled nicely and I received my device in the time frame that was set. I was also very pleased with the customer service representative that took the time to help and make sure that I received the right information.

My phone had stopped charging, I went to the AT&T store to get assistance and was told I would need to initiate a claim as the phone was not repairable. I received my replacement phone within 24 hours! The ease and promptness of the replacement was very pleasing! Thank you!

Customer service rep was great. Patient and very knowledgeable of her job. Very pleasant demeanor! She helped me set up my replacement phone with ease with no problems. Everyone will write in with complaints but please give her a compliment. I believe her name was Lactavia. Not sure if this the right spelling of her name.

Utilized insurance for replacing a damaged phone. Extremely easy and great customer service. Replacement was received quickly. I had to call to get assistance with activating the phone and the agents were very helpful. The return process was easy as well. The box and label were provided along with tracking information.

Very quick and easy transaction. I was very thankful I had this option and amazed at how easy this process was which is unlike Most insurance claims. I will never go without the added protection to my phone plan again.

AT&T. This was an extremely easy process to do. I went online and submitted the claim. The very next day we had the new refurbished phone in the mail. So far the new phone is working very well. Very Happy!

Was stress about getting another phone. Att made it easy for me. Thanks. This should be enough to let you know how I was help. Did not have to wait long, got what I needed. Filled out form. People on phone was nice and send damaged phone back.

Service was great and efficient. The process for which you have to follow to reclaim your insurance claim was easy and did not take hours to complete. It didn't take no more than 10 minutes. The insurance claim cell phone was delivered on time.

We were extremely happy with our experience with the AT&T Representative in his professionalism and helping us use our insurance to replace our damaged phone. We would definitely recommend to all our friends and family AT&T and Asurion.

I did not receive the phone I had but got a comparable phone. I'm very satisfied with the product and the process that I went through to get my phone. It was simple and painless! No additional forms to fill out, etc. Thank you!

Very quick and smooth process....would work with Asurion again. Nice replacement phone delivered in a very timely manner. Only paid half price due to my good record. Looking forward to many good years with my new phone - even though it was a used phone and not a brand new phone.

The latest news is that they will not replace the replacement device. They sent me a replacement I cannot use because it is not registered to my mobile carrier. My mobile carrier contacted them on my behalf and told them they cannot unlock the replacement phone as they are getting an error message. They informed my mobile carrier that they will not replace the phone. You sent me a device I cannot even use. Previously they denied replacing the phone because they said it hadn't been used, foolishness since it is my only phone and I use it constantly. With three affidavits and, hours on hold and on the phone this has been nothing but a hassle.

Great service, easy to request the replacement of my damage equipment. I cannot complete my request by the webpage but I was helped by phone to complete it. Always that I tried to complete my request by the webpage, I cannot complete it, because some issue with the address which is the same as my billing.

They were great! They replaced my phone in literally 2 days, after it was stolen. The tech service was extremely helpful with getting my new phone activated and assisted me all the way until my phone was completely set up. Thank you!

There was some confusion as to the type of device that was insured and lost, but once that was cleared up, everything went very smoothly. The representatives were courteous, competent and efficient. We got the replacement device within 2 days during the holiday season.

The lady who helped us was wonderful and very patient. She helped us and was able to get our phone up and running. The process took almost an hour but she stayed very calm and very helpful. She was great.

The young lady that waited on me was very courteous and helpful. She made sure that we got the color phone we wanted and that every need was meet before she hung up. The phone was here the next day as promised. The experience was great.

Service was very good and they did exactly what they say they do. I have one complaint though. The phone jack does not work when I received it. I can't use it. But other than that everything was good. So as soon as I can get a chance to take my phone back to them or call them to get that phone jack taking care of I'll be a very happy person. Thank you!

It was quick and easy thank you. I received my phone is timely manner. I’m very happy with your service. Thank you. Now I need to know how to return the broken phone. I didn’t get an address or packaging to return the old phone.

The phone came next day, so it was perfect timing for Christmas. I called Customer Service to let them know I mailed the phone back the day after Christmas. I was told my account would be noted and everything would be fine. I am hoping that is the case. Thank you.

2 days since I started the process then receive the new phone. It was great! My only concern is if the phone that arrived is brand new or a refurbished one? But that is all. Is there any way to know about that?

Quick service, received my phone in one day. The phone didn’t want to work as expected but when I contacted customer service they quickly found a solution. The only reason for 4 stars is the instructions included could have been a bit more clear for someone that does not have the original device. My replacement phone works great and I got almost all of my stuff back except for a few pictures.

Very helpful during the initial call, and the new phone was too us very quickly. The set up steps were very easy, and everything went very well. Hope we won't need them again, but if we do. I can be confident or claim will be handled in a very original manner.

Very efficient and I was able to reconnect within a couple of days. It was good working with the representative. It's worth the coverage. Am enjoying my tablet very much. What can I say, it was a very positive experience.

I had a problem with my phone through Sprint, but luckily (ha. /sarcasm) I had insurance through Asurion! I was then given a new phone...which lasted two weeks. Then, they sent me a third phone, which lasted less than that (and which they did not send a return envelope with, but did threaten to charge me for). This phone call came as my fourth phone stopped working and I was initially unable to call them back for. They agreed to send the envelope, the fourth phone began to work again...for a total of four days. I am now trying to contact them but but was told to file a claim online. I did this, it got denied. I was then told to call back and put on hold. The live chat was also disconnected. Finally got through, let us hope phone number 5 works.

Was easy way to get damaged phone replaced. Only problem I had was getting some card changed from one phone to new and my files did not transfer as well as I had hoped. Love my new replacement phone. Only other problem I had was when I called for support technician was not very helpful.

Easy to file a claim, very fast shipping. They didnt have the same device because it was discontinued and sent one that was comparable. Thank you very much for having great and prompt service. I will continue carrying this service on my devices.

Phone's good but it is different from my last one and it must have been set up for a kid. And can't buy stuff for my game from Google Play. And other than that they could have put a better batteries in it.

The staff was very knowledgeable. They made this process very easy. You made mailing back the phone very simple. The notes and process of transferring from one phone to the other was very simple for me, for I am nowhere near a techy person and was able to do it!!

Lost my phone and it was replaced very quickly and easily. I like the upload your info part. I didn't need to print anything or fax it. The phone was brand new and I had no problem setting it up. Good service.

My screen cracked. Twice. I luckily have the insurance through Asurion. The first time, the guy called to let me know he was running ahead of schedule, but I was still at work. He offered to wait or come to my job (I’m a nurse at a large surgery practice), so I said he’s welcome to come to my job and fix it, as I wouldn’t be done for two hours. He showed up fifteen min later, I put him at an empty desk where he wasn’t able to see any patients coming in and out (HIPAA) and he fixed it within ten min. He was smart enough not to come looking for me, so he waited for me to come check up on him! I wish I had cash to give for a tip.

From the time I alerted this company about my lost phone, it took 2 weeks to get it replaced. After trying several times unsuccessfully to download the affidavit from their website, I called customer services who said they were unable to send me a pdf of the form; I was told to go to a Verizon store to get and fill out the affidavit and that Verizon they would be able to forward it to Asurion along with the ID I provided. Verizon was unable to for whatever reason so I took the form home.

This person that handled my claim was kind, courteous and professional during every step of the process. The delivery of the phone was quick. Returning the phone was even easier. Thanks for all your assistance. I will recommend this insurance company to my friends.

Tech dismissed appointment the first time and son was on Air Force base with no service. Had to reschedule. Finally got a replacement phone which was great. Just took a very long time to get it sorted and was discouraged because there was no one who really knew what was going on.

Very easy and quick process to replace the phone. Status tracking at each step of the process was accurate and was helpful. Very simplified and self explanatory claim submission. Prompt customer service response. Replacement phone arrived in a proper condition. Tracking available for sending back the damaged phone.

Quick, easy, and stress-free! Thank you so very much for making the replacement of my lifeline to the world (my phone) such a breeze, this is my second time having to use your company and both times were awesome experiences!

You all were amazing and very easy to talk to. I had a wonderful experience with you guys. The person on the phone was very friendly and kind. She was very knowledgeable and helped me all the way to end of the phone call. Thank you all.

Amazing service. My replacement was delivered following day from making claim. Easy transfer with all my photos, contacts, and apps. So glad I had this protection on my phone as this is an expensive device and I really like everything about my device and was not ready to replace completely.

I’m very happy with the services you provide for phone repair and replacement. Fast and accurate delivery of devices that are costly to begin with is invaluable in the world we live in and the help setting up the new device is excellent.

I received my phone quicker than expected and had clear instructions on how to transfer all my info from the old phone to the new. Also had everything that I needed to send the package back. Thank you so much for making this an easy process!

The process was fairly simple and easy to follow. The one issue I have is that the cost to use the insurance I felt was excessive. To pay $200 to replace an $800 Iphone seems like a punitive charge for insurance.

Process was very easy and the replacement phone was shipped very quickly. Especially since I am home from college I was worried that I would not receive the phone in time (especially since I entered the claim on Christmas Eve), but it did!

Bri was a great customer service assistant to talk with. She helped get my son’s phone set up quickly and retrieve what was on it at the last back up. So glad to have this insurance!! Would recommend it everyone!!

I'm trying to honest so here goes. I was without a phone for 5 days. This exchange took place on a holiday weekend. Thanksgiving to be exact. It took 5 days to get a phone. As much as I'm charged every month that is unacceptable. You should have personnel on call for this sort of problem. UPS and FedEx did deliver on 4 of those days. That is why I'm unable to give you a good score.

This phone was a replacement for the previous phone they sent me a few weeks ago. I had trouble from the beginning with that phone & you were going to charge me again to send this last phone. I refused to pay more & threatened to close my account so they waived the fee. This phone seems to be working well.

Very helpful with helping us set up new phone. We had to call back with a question and they got us right through our issue. They were polite and easy to understand. So far no issues with the new phone. Thanks!

The entire process was quick. All the people who we talked with/who helped us, were extremely helpful. The phone arrived within 1-2 days of submitting claim. And, as always the process of shipping phone back was very easy. Thank you!

Great quick service. But would be nice if liquid screen protector would be nice, cause $60 is atrocious. Otherwise I have no other complaint. The form was simple and easy to fill out but website was a little hard to find.

Service was very quick and professional. Jim did accidentally turn off my SIM card on my phone when trying to set up my new iPad but getting a new one was quick and easy too. Everyone was very nice and patient with me since I am not tech savvy. Thank you!

Quick and easy process to file a claim. Device was on my doorstep in two days, and great quality to the product. Replacement cost just a fraction of what it would cost to purchase new. Very glad we had coverage with Asurion.

We purchased the plan since this was my son's first phone. I'm so glad we did as he dropped it on the driveway and the display cracked. The model of phone under the plan required a replacement, which was received in a couple of days, while he continued to use his old phone. We took both phones to Verizon and they got the new phone up and running and got the old phone ready to be mailed back. Very easy and quick process. I'm so glad I purchased the plan.

Replacement phone had to activated and data transferred. Had to go to local store to get data transferred. The lady on the phone was patient and courteous. The man at the store was nice and answered all my questions.

I went online to file a claim with Asurion and the process was very easy. The claim was filed on Friday and I assumed the replacement phone would not arrive until Monday or Tuesday. I received the phone on Saturday and was able to activate it on Sunday. Asurion provided the technical support to activate the phone. The whole process, from filing a claim to receiving a phone and activating it, took less than 48 hours. I was really impressed by their quick response and helpfulness.

It took a long time to get replacement. I had to make four claims before send new phone so I was unimpressed with service especially when paying a lot extra a month. So should approve phones faster for better service.

I’ve had insurance on my policy for whatever phone I’ve had at the time on my plan, so for 7 years I’ve carried the insurance and have never filed a claim meaning I’ve paid in about $1300 PLUS I had to pay a $150 deductible Just to get refurbished phone, I’m irritated.

The process was smooth and shipping was quick. I got an upgrade from the device I made the claim for. Very happy with the service and definitely worth the add on to my phone plan. Absolutely recommend everyone to add to this plan if possible.

I pay a monthly charge for insurance for my phone. My screen cracked. I made an appointment for them to fix it. I also paid another charge for this on top of what I pay monthly. The appt. was from 3-5pm for the technician to show up. I was also supposed to get a call 30 minutes prior to them coming. I call at 445 cause I had no call or tech. They said he was stuck in traffic. At 515pm I call back they said they were closed and I had to reschedule my appointment. I have already taken 2 hours out of my day for this. Now I have to wait 2 more days and wait another 2 hours for the technician to hopefully show up. I know if I did a no call no show for my job I would be fired. How is this customer service. I pay for a service and this is totally unacceptable.

Judy in c/s was excellence. She was very patient with me, she assured me she was addressing all my concerns. And she did. It would be very nice if all c/s workers were as kind and knowledgeable as she. She was so kind. Thank you.

The phone replacement process all went very well. We Received excellent and timely assistance from tech support from both Asurion and AT&T. Well worth the insurance that we paid for the phone. The new phone is working and the old phone is on its way back in the provided shipping box and materials.

I had 2 back to back incidents with my phone and had another one in the mail quickly. I do wish I kept my Sims card. When the Sims card was put back in my phone, it somehow put old contacts in my new phone. Wasn't happy. Thank you.

Wow... this experience was better than imagined it would be. Did everything online and it went SUPER SMOOTH! I also, got my replacement the on the next day - which was a SATURDAY! Thank you so much for your speedy service! You guys amazing. I will continue with my insurance and recommend your services. Thank you!

I needed help to set up my new iPhone and they did help me.

Rep handled problem quickly and accurately. No problems at all. I called to get data set up and it was immediate. I will always insure all my products with them. You can not buy better protection than what they offer.

It was a great and pleasant experience! The customer service representative was extremely helpful and very courteous. My family and I are thankful for their helpfulness. I was very impressed with how quickly the whole process took from filing the claim to having the phone back in use. Thank you!

Very prompt, courteous service...accidents will happen when it comes to cell phones and Asurion had me back up and running in about 48 hours. When delivery to your place of business is selected, take care to include company name, as one missed delivery attempt prompts shipment back to Asurion.

You guys did a good job! Very easy to use online the claims processing system and very fast shipping. Good instructions and fully functional device. I am very happy that we got this coverage. Please continue doing a good job!

They were great. Once the form was filled out and submitted I had a replacement phone the next day. Plus it was a newer phone than what I had. Will definitely keep insurance on all our phones. It is very well worth the cost.

I got my phone within a day as Asurion promised, and I was able to get my replacement phone working within an hour. Even with the broken screen on the original phone, I was able to fully back it up and use my new phone as if it was the original. Very pleased with the service. They even allowed 10 business days for me to return the old device.

Very fast help and next day delivered. Help me keep in touch with my son when his phone broke. And his phone was a cheap fix so having the insurance on it was the best choice. I very happy with the service I have received.

Thank you very much. Shipped and delivered in a timely manner. Thank you again. I also feel the deductible was fair as well. Thank you again. I am super lucky to have the phone insurance for cases like mine. It is a peace of mind to know that the replacement phone ships fast and the set up and activation process is also very easy. Thank you again.

As far as I know, as of this moment in time, everything is great! The ease with which the claim on the iPhone 8 Plus was great and everything is wonderful! The rep that helped me with the insurance claim for the phone was the best! Thanks for a great experience. As far as I know, the phone is fine!

The AT&T store restored my old to the new. Very nice to work with. But now with Holidays I have to wait to return old phone. My new IPhone is working great. I have 10 days and out of town for Holiday. Will return when I get back home. Thanks.

Everything was handle quickly and efficiently without me requiring to call into customer service or waiting to speak to a operator. Everything was handled within 48 hours!!! I was able to receive my phone in less than 2 days and it was around Christmas too!

Asurion made it very easy to return the device. Putting in the claim was a pain as the device's screen wouldn't allow us to turn off location etc. This should always be mentioned every time cell phones are being sold. But otherwise, sending and receiving was great!

Got a replacement phone and got my call and was assisted in a very professional manner. Could not have asked for a better representative. Have had AT&T for a long time and don't think I will ever switch. Always there when I need them.

Service was fast and friendly. Got the new phone replacement right away. Would recommend.. Return of old phone was received and was confirmed as arrived. Good communication with Great service. I appreciate the quick help and friendly service. Asurion made it easier.

Very good. Details is excellent. The customer service was very helpful and I was very happy with that. That was my first time how to get a new phone replaceable. I hope that I never have problem with this new phone but have warranty.

You did great ! Very kind, considerate, knowledgeable, and very patient. I would definitely recommend to a friend or family member! Really took their time trying to help me. Wasn’t rude or nasty and got the job done in a timely manner.

Service was very adequate and prompt. I have always had good service in the past and this time too. Will recommend Asurion to everyone to keep their equipment protected. Very fair pricing. sorry I have nothing else to share. Thanks, JB

Dallas' phone quit. Local A T & T store was very helpful in getting a new one, even in this Holiday busy season. The clerk reprogrammed the new phone and it has been functioning well. We live in a rural area and still did not have trouble receiving the new phone.

I purchased Asurion insurance for my cell phone. The phone got a crack and I couldn't press the buttons so I called it in. First they charged me a few hundred dollars to get a replacement. I was in the midst of a move and during the move I lost the phone. I called Asurion when I got the return envelope to let them know. They said not to worry - send it if I found it. Otherwise loss was also covered. Subsequently a charge for almost $550.00 was on my Sprint bill. I called Sprint many times but they said it was up to Asurion. I contacted Asurion by phone multiple times - as well as online - and first they refused to remove the charge. (After disconnecting me three times when I asked to speak to a Supervisor). They promised follow up but nothing. Sprint then said, so my phone wouldn't get disconnected, to request a few week payment plan for that additional amount so Asurion could take it off my bill.

Satisfied with the replacement of the device and didn’t mind having to receive the request to send documents and photo ID after I identified myself with password and questions to verify who I am however I am very disappointed with insurance being canceled due to previous claim on 01/02/19. And being told I could wait a few weeks to file the claim to avoid cancellation of insurance. That’s why I purchased insurance in the first place because these phone screens break easily no matter what kind of protector you use. You didn’t return any premium when I had no claims in a year and I’ve paid this insurance premium for years. I’m not feeling valued as a customer.

Fast, easy, and satisfied! This is the first time I had to use the insurance on my phone and it was a pleasant experience. I recommend to anyone to be sure to spend the additional on insurance. It pays to have it!

Did not expect to receive a refurbished phone. Was under the impression that after the deductible, I would receive a brand new phone. Will go back and read through the fine print to verify your terms and conditions. Other than that, the speed in which my replacement device arrived was exceptional since the day I submitted was Christmas Eve.

Quick and easy! The AT&T rep was knowledgeable of the process which she explained very well and helped make the process easy. I filled out my claim on a Saturday morning and received my phone by Monday afternoon! Thanks for quickness!

The representative who assisted me with ordering a replacement iPhone was courteous, patient, and explained next steps clearly. He even assisted with filling out the paperwork over the phone which I greatly appreciated since I was also handling a family emergency at the same time.

Pathetic? Ridiculous? Let's just say terrible. Hassles, delays, and repititious requests for information requiring numerous calls and emails, and wasting hours of time. The only initial replacement option was a lesser value smartwatch that was out-of-stock. Later, inexplicably, a different lesser value watch was offered without adjustment for value. Dishonest, disingenuous, and disgusting. I promptly cancelled.

The replacement phone was shipped by FedEx, which is the worst parcel handling company. I received an attempted delivery notification stating no one was home. I was home. I was waiting for the package. FedEx was not on my street that day. Same thing happened last year with another replacement phone. Fed Ex is horrible.

Excellent and speedy service!! Online ordering was quick and easy!! Phone was here the next day and online ordering was very quick and self explanatory - the only qualm I have is the phone was $150 with insurance and you can buy one on eBay for cheaper. Makes me wonder if I should even pay for insurance!!

Fast, easy, and ready to use phone. Great to talk to and very knowledge when asked different types of question. Thanks you guys for the great service and no question ask when I got lock out of my account. They walked me through the step needed to solve the issues.

They did a great job to get me back on my phone that was having problems. It took some time and patience on my account but the helpful staff stuck with their training and were able to accomplish the goal.

I have been paying insurance on my phone for years in case the phone gets accidentally damaged. Never had to file a claim till today. My phone dropped off my bed and the screen is cracked. The deductible for a screen repair is $29. Asurion says because there is not a technician within 60 miles of me, the only options are to send the phone in and be without for a week which I can't do, or pay the price of a replacement phone of $200. Just spent the whole afternoon trying to get them to honor the insurance I've paid for all these years. They just want more money out of me. What a scam.

Amazing fast and easy service. The process was super simple and everyone I spoke to was beyond friendly. This is definitely something I would refer my family and friends to. I still can’t believe how easy the process was and how fast our phone was shipped to us.

Awesome experience! Everything went so smoothly and it really was a huge help to me with my daughters. :) She had her phone stolen and was driving me nuts and Asurion came through with a very quick turn around and very easy process!

Assisted me on just what I needed to be helped with. I believe her name was Trey. She did a very good job on helping me and she got it done quick. She was very clear with her words on the phone and got my phone working well.

I am completely satisfied with my service. I’ve never made a claim on my phone before because I’ve never broken my phone. It was very easy to start and complete my claim, and the new phone was delivered extremely quick. I think it was overnighted to my address.

Fast and accurate - especially for having issues during the holidays. Had minor issues with switching info from phone to phone online, went in to carrier, still was not resolved but sent home with instructions that worked after a number of hours. Problem with volume on phone speaker resolved after reboot.

Great and speedy service. My pro tech was very knowledgeable and helpful with activating my replacement phone. My phone was delivered early and in perfect condition. I didn't have any issues with setting up the phone from start to finish with the help of my pro tech. Unfortunately, I do not remember his name. However, he gave exceptional service.

The process for filing the claim was very simple and self explanatory. I was able to do everything on my own. The entire process may have taken only ten minutes tops. I was very pleased with how quickly my new device came in.

Cindy was an amazing Asurion representative. I hope that all of your workers are like her and she helped me with every step. She deserves a raise or a promotion. If I were to call I hope every representative is like her. Thank you.

Amazing experience and I would definitely recommend to a friend. The technicians on the phone were really knowledgeable and very kind and patient. The follow-up call was on time and the call was as pleasant as the initial call. The shipping was fast and the replacement phone was in great condition.

I called to try to extend my date to return the phone that you replaced through insurance because the ONLY AT&T/Apple dealer in our town's technician won’t be in to work until the end of next week. I want them to help me get my photos off of my device BEFORE I mail back my broken phone. I was given another number to call and there was no answer. So I can’t return the broken phone until I have help getting my pictures off. I don’t want to be charged for my insurance replacement phone because it will be returned a little late.

Very prompt in getting me my replacement phone. Everything I needed. When I was done restoring my replacement phone. I put my old phone in the box (box provided), Taped it close (tape provided), Used New Shipping Label (label provide). I just had to drop it off at the post office. It really can't get any easier than that. And on top of all that, if you don't know how to set up the phone. they provide Tech Support to walk you through it. I give their service a 10++.

I like how easy it was to replace my daughter's damaged phone. Great experience overall. I would recommend it to everyone I know. Thanks so much Asurion for your help, thanks. I need to replace my phone as well eventually.

I put in a claim on my son's cracked tablet on the afternoon before Christmas Eve and received the replacement the following day around noon. That is less than a day and on Christmas Eve no less. Set up was a breeze also. Definitely made the months of paying for insurance worth it. We also had a discounted deductible as promised. Great service!

Thank goodness for this insurance! I would have never expected my phone to be stolen at Houston Hobby airport in the TSA pre-check area. Fast and Easy claim process. Phone was quickly replaced with a like for like replacement. Highly recommend this insurance company.

Claim was easy to file. Replacement phone arrived in two days. The deductible was more than expected. AT&T had told us the plan had a $50 deductible. I was charged $112. The ProTech service person who called to help with the setup was told there was not a current backup. Rather advising a backup be made and rescheduling the appointment he proceeded. He ended up locking the old phone up so data could not be retrieved. Even Apple cannot unlock the phone.

My phone was damaged, I contacted Asurion, completed the insurance form and received my new phone the next day. I appreciate the quick response to my problem. AT&T has always been a part of my family. Thank you for the excellent customer service you provide.

Called right before Xmas. Received my replacement phone in one day... Very happy about that... Went to AT&T store. They transferred all my Information and everything has turned out very well. All I can say is thanks for the replacement and everything is GOOD! Would recommend to friends.

Mark with AT&T store in Westlake Hills Texas was the best service provider we have ever had at any store. Phones came quickly too!! It was simple because Mark helped at every step of the process. Both phones came quickly during busy holiday season.

Everyone was so helpful. I was so distraught when it seemed that my phone was gone forever. The next morning, I am notified it’s been found. I called in to report it found and I was told what to do so I wouldn’t be charged the claim fee. Thank y’all for your help!!

All went very well we had no issues. The deliver of my phone took less than 24 hours. The return of my damages phone was just as easy. Connection was quick and the tech was very knowledgeable and helpful. Great job. Customer service is everything. Thank you.

Everything went smoothly and accurate and customer service was really helpful. Made the claim on Monday and received my phone on Tuesday. I really appreciate the accuracy of my phone. Activation was somewhat tedious but we got thru it and I was pleased with the results.

I had a great experience and they helped me and explained everything to me and what needed to be done and how. Also was nice I was able to get a discounted price for the replacement. Hopefully rest of my experiences will be the same way.

Quick and easy replacement of a stolen phone. Great service on the phone and online. The phone showed up the next day after the replacement request was submitted. I could not have asked for any better service. Thank you! Great job!

The service was wonderful and I got my replacement in a timely manner. I loved the replacement and everything is fine. I will recommend the service to others. It was easy to follow and great. Thanks for all the help.

Asurion is very responsive and the reps are very helpful. I am impressed with how quickly I received my new phone and the ease with which I was able to return the damaged phone - everything was included in the box including tape to seal and return label. I will highly recommend Asurion to friends and family!!

I usually don't do well with phones and other electronic devices. I had thought about going through the process online and decided against it. After deciding to do it over the phone the person I spoke with on the phone was very courteous, patient and helpful.

I had a great experience overall. Every agent I talk to was able to help with every question. I only encountered one problem which was I keep getting disconnected. But eventually that was resolved and I received all the help I needed.

Replacement phone came right on time when it was scheduled to and set up was easy. Although I think it would be easier if there was a way to activate the phone online considering I didn’t have a phone to call the set up number.

Received my phone quickly after the 2nd attempt to place a claim. Initial attempt was very complicated needing to fax information, etc. I gave up! A few months went by & my phone was getting to where the touch screen was being effected by the crack so I attempted again! Much easier process & phone came within 2 days! Thank you!!

Wasn’t happy when I told them the screen cracked and camera wasn’t working on ft... They came fixed glass and told me the camera would work once screen was fixed! It wasn’t! Then after a few calls. They decided to send me a new phone! They were great! Sent me a new phone!

Had trouble filing a claim on website, went to ATT store and had no problems then. Claim was taken care of very quickly then. Asurion went above and beyond to get me back a phone quickly. Would recommend them to everyone.

The delivery of the product was fast. I made the claim on Saturday and received my device on Monday. My phone was packaged neatly with all needed accessories. I was happy that the set up was easy and came with all needed instructions to set up my new phone and return the old one. I was very pleased.

I have found the service to be fast and easy. It was a quick turnaround and replacement of the damaged device. This is the second time I have had to use this service and I would use it again. No problems.

I am very hard on phones due to my job and at home activities so I need to have the insurance on my phone. When needed, the new phone is there the very next day! I highly recommend Asurion for you phone replacement needs.

Asurion support was great, very timely, etc. However, the AT&T website to activate a replacement device was confusing and I ultimately had to contact Asurion to get it done and the Asurion rep was very professional and helpful. Was using a new SIM card.

Our claim was for a cracked screen and we asked for the technician to come to our house to repair it. The technician arrived on time and did the work. However he didn’t come prepared to deal with a malfunctioning or defective screen that he was given. I think they should have at least two give. Regardless, he could not complete the work and had to close the claim and ask us to call and have a new phone Sent to us. We called and requested the phone be sent but they said it would be 1 to 2 business day. It was after 5 pm Est on the 23rd so it was more likely it would arrive the day after Christmas which was concerning. Fortunately the phone arrived via FedEx on the 24th. We were able to make the necessary changes for her to have a phone.

I travel for my job and must have a reliable phone. My phone stopped charging for some unknown reason. After completing a few easy on-line questions, my phone was replaced within 2 days. I appreciate the quick response! I will continue to carry this coverage. Thank you!

My phone was back in action quicker than I ever thought possible, the next day. Your service is awesome, I have a part-time business and my phone is the only way to keep in touch plus my schedule is also on it. Great job, but hope I don't have to contact you guys again anytime soon thanks. Wade