Asurion Reviews

Service was quick and instructions for setting up the new phone easily connected to my service. Would recommend this insurance for anyone can have an accidental loss or damage. Web page could be more user friendly and repopulate user information.

I called about my screen messing up from a recent screen replacement, we tried a few things to get it working properly but when it didn’t they instantly understood & said they’d send me a replacement phone, the phone shipped that same night and arrived the very next day. Very helpful and quick.

I dropped my phone and shattered the screen. I put in my claim at 9 pm that day and by noon the next day I had another phone delivered to my front door. So overall my experience was good, no fuss and quick.

The claim process was easy and quick. Once the new device arrived the call to Asurion to reactivate went off without a hitch. The representative was knowledgeable and friendly. She stayed on the phone with us until everything was back up and running. Thank you!

Fast and easy website to make a claim. Super fast delivery. A+++ service. Thank you. Wish I can insure everything I own with your guys I would sleep better lol. Would recommend your insurance company to anyone. Thank you for being professional.

Yes, I would definitely recommend for friends and family who have Verizon to enroll in the insurance to avoid frustration and loss of cash. With Asurion, you avoid a lot. Thanks for helping me out with my issue. I had more than a month without device and paying for service.

Thank you for helping me out, best way of dealing with a broken watch. No problems, just happy. I got a good and working watch again. A++++++++++ the only negative I had was the process was a little confusing, I wasn’t sure what they were asking me when I turned my device in.

I can honestly say that the entire claim process from A to Z was as simple and quick as you could ask for! Had my replacement phone within 24 hours of filing the claim... And the return process for my damaged device to be sent back was just as easy as getting the replacement device!!! 5 STARS... TWO THUMBS UP... And an overall EXCELLENT experience.

Once I filed a claim, I received my replacement on the second day, the lady that helped me activate my phone and transfer my information was great. Thanks for your support. I hope I don’t have any more problems, but if I do I hope I get the same rep. It’s been a long time since I’ve had someone as helpful as her, thanks again.

My question and service answered very sufficiently, everything was great. My device arrived within the amount of days I was told. My device was in excellent condition, I rest and started using it immediately. Just in case you have to consult with your your call will be answered.

Fast response to get me a new phone. Because of the nature of the damage to my old phone, the data transfer to the new device was complicated. Customer service was very helpful in this regard. Thanks for all the help.

Asurion was quick and easy, I had no problems placing my claim and I received my new replacement in 2 days. I was completely happy with how fast it arrived. I had no issues being able to get online and figuring out how to work the website.

Fast service, I received my replacement within 24 hrs. The process was easy. I was able to connect my phone service right away with no problems. Website should have more information. It looked plain and confusing. I would recommend this to my friends and family.

Good service with the phone conversation and the communication was very good too. The representatives were very helpful and courteous. My dog is really cute and now I'm able to take pictures of her on my new phone. Yay.

After my wife’s phone was stolen, within 3 days, she had a new, replacement phone in her hands. She was happy... and because of that... so was I. Thank you Asurion. I would recommend your services to all my friends and family along with anyone that asks!!

I had a problem with the GPS in my iPhone 6s which I have had for over 4 years. I submitted a claim which was handled right away & received my phone the next day! It was the same phone only with more memory. This was great & it came with a SIM card already installed which made it quicker to set up & use.

This claim probably could have gone either way based on an error on my part, but the representatives were understanding and helpful. They worked well with Verizon and quickly completed my claim with minimum hassle. I would definitely use this service again in the future.

The customer representative did a phenomenal job! I was really impressed with how they walked me through the process of getting my phone activated. Even, though I had already activated my phone and got majority of the information transferred over to my new phone. The representative helped me every step of the way. Thank you again Asurion for all that you do.

has the 3 years protection plan with her iPod (never made a claim). On Jan of 2019, she dropped her iPod while she was riding her bike and a car run over her iPod (nature disaster). Initially we have contacted Walmart protection plan, everything was set and we have shipped to Asurion.

We paid our premiums then when we made a claim. Asurion tells us that once we pay the $200 deductible a new/replacement phone would be sent 1-3 days and we would be sent a tracking #. PAID $ day 11. Now Asurion tells us they have no phones and not sure when phones available. Won't refund or help at all. Just stole our $$ and give us runaround. Worst customer service EVER! Lies, thievery and no help at all. Never use Asurion to ensure anything! THIS COMPANY NEEDS TO BE SUED AND SHUT DOWN. Customer service reps lie, stall + BS. Oooh and please hold for every question to be answered. Every question?

Had a problem getting it to turn on, after calling Verizon, with their help we were able to get the phone to connect to our account. They had to put numbers in somewhere, it didn't work at first, but Verizon kept trying. And finally we got service.

Service reps were very nice and knowledgeable. Phone shipped anyway but I think they had no way of stopping it from shipping. I reported phone lost and then it was found it and canceled lost claim but it shipped anyway.

I had my screen crack on my phone. I called and setup replacing it. Everything went smoothly with Asurion, my new phone can quickly, and worked as expected. Hopefully I don't need to use this service again but am glad to know it works when I do need it!

I had a problem with the first delivery. I expect better from delivery company but the problem was resolved with a quick and satisfying solution. I will definitely recommend it to a friend. Asurion is great, quick, easy and very friendly. Thanks.

Had a great experience with placing the claim and follow up on the claim. Received the new phone the next day and was able to activate same day. Return of the old phone was easy also. Appreciated the emails about the return tracking.

Great customer service and great service when you call until your product is delivered. Will recommend to anyone that needs a cell phone insurance. Even after you receive your product they make sure that you are satisfied with your product. Easy way to return the product back as well. Extremely convenient for clients.

Phone was delivered in a timely manner! Packaging was good and phone is great! Would recommend having phone insured with this company! Because of the price of these new smart phones, I would recommend having insurance! Have a great day.

Start to finish, the process could not have been more professional, efficient, and informative in regard to what my benefits were. Starting with the Verizon rep here in Eugene at our Coburg, store, to two reps I spoke with at Asurion, I could not have received better service. The fact that I was never without my phone and it was replaced in its entirety due it being new on the market, was above and beyond. Even the simple packaging to return my busted phone was simple and compact. Complete killed it! I'd give you 6 stars but then I'd have round up to 10 and you guys would be all... "What the fasnizzle, seriously, a 10?" Yep, well rounded up appreciation. Explaining my new Asurion tattoo is a bit tough to explain to my wife, but it was worth the pain! All the best!

After receiving two nonworking refurbished phones that needed to be sent back I received a new phone that works as it should. I’m very happy with the end result! It took three tries but the third was a charm.

The best service. Easy to contact. Very prompt service. Received a new phone within three days. New phone easy to use. Very similar to my old one. Could not ask for any better service. Highly recommend to anyone needing their services.

Always satisfy my claim promptly and great customer service. The new phone arrived within 24 hours and was very easy to set up. I have never had a problem with Asurion and recommend that everyone buy a warranty with their phone. Easy replacement. No problems at all with replacing my device!

The first call my item was on back order. My second attempt was 6 weeks later. The customer service rep on the second call was a great help and got my device the next day. He was helpful in understanding my frustration and quickly resolved the issue.

I broke my phone on a Wednesday evening, was able to speak to a customer service rep in the later hours, processed claim on Saturday and got new phone Monday. The information on how to process claim fast and accurate.

No signature required - After getting my phone ripped off I decided to make a claim. Everything goes pretty smooth until the Fedex drive decides to rip off my package and claim that it was shipped. After dealing with Sorry ** Fedex and their no good customer service I get nowhere. Asurion then later failed to send me another phone till they so called “investigated “. This has been a nightmare. And a headache.

Don't buy product protection plan provided by Asurion as it will not be the same as you would have thought you bought. What contract the store will provide you will not be the same as what Asurion have on your plan coverage/contract. Walmart and Asurion both misleads customers.

I was impressed with the excellent and prompt service I received and the fast delivery of my product, the form was easy to complete and submission was just as easy. I would recommend Asurion to anyone and everyone who gets new phones and or products from AT&T.

I was having trouble getting my phone to work and my carrier was not showing up. The technician helped and it worked. She was very friendly and helpful. I was very appreciative of her assistance and my phone has been working ever since.

The worst customer service ever, I hope I never ever have to deal with Asurion again. I had nothing but problems with Asurion from start to finish, not to mention extremely long hold times. Asurion gave me nothing but a hassle. It's not even worth having insurance with Asurion because of how they treat their customers. If you need insurance do yourself a favor and stay as far away from Asurion as you can.

Super courteous and professional and easy to deal with. Fast service to get the new phone. Love the company. Online service is easy to use and submitting our request was simple. Would definitely recommend to others to uses and we will use again if necessary.

We were provided with super easy and super quick service. It was completely worth the money to have the insurance. This service gave us peace of mind during a stressful time. I would highly recommend the company to anyone. We greatly appreciated all of the help and customer service we received.

Everyone was more than helpful and pleasant. The whole experience was easy and no frustration at all... I would absolutely recommend Asurion to my friends and family. This is my first claim and would not hesitate to use it again if necessary.

The lady I spoke with was very nice, she walked me through the whole process, said my new phone would arrive the very next day and it did. The company even sends a prepaid envelope to return your broken phone in. Great company!

Great Service, quick, thorough and professional! Very happy with the whole experience, would recommend to others. Did not expect to have a phone that quick during the holidays and weather delays. I did not think insurance was important and more of a hassle than it was worth. I was wrong.

Very fast service. Fair prices and fast turnaround. Support is very good in helping with new phone. I would recommend them to all my friends. It’s cheaper than buying a new phone. The customer service is great and product sent is great too.

The service was great but there was 1 thing that wasn't good at all. That is lack of instruction in the box to reinstall the sim card properly. Apart from that I had no problem. Delivery was super fast. Thank you all at Asurion.

Replacement device was sent quickly. Claim status was fast and reliable. Extremely seamless and stress free process submitting and processing claim. No real issues with the service currently. All materials came with the phone and returning the damaged phone was an easy process.

It was great service and my issue with the cracked screen was resolved and I love the new phone. I thank you for the quick turnaround in service. All of my devices are insured through Asurion and I have always had great service. Thank you and I appreciate it.

You guys always do a great job, sorry for never leaving a review/feedback. You guys are always so fast with the shipment. Make the initial claim process so easy. I’ve had to call before and the agent was great on the phone. Thank you.

Asurion provided excellent service. I am so thankful that they provide fast and efficient service. It is important for our children to have phone service and Asurion has made that possible. I would recommend Asurion protection to any of my friends and associates.

Excellent service. Fast and easy. Replaced phone without any hassles. No worrying about when or if phone would be replaced. So glad we have this service. Phone was stolen and all we had to do was report it and it was replaced.

I shattered my iPhone 7 Plus screen 8/30/2018 while covered by Asurion insurance. I could not afford the $150 at the time to file the claim so I borrowed a phone from my daughter until I could afford the claim. I continued to pay for the insurance as I was making monthly payments for the iPhone 7plus even though it was not in service. 1/25/19 I had the $150 to file the claim on the phone that I still make payments on as well as Asurion insurance payments every month- Asurion refused to settle my claim stating I only have 90 days to make a claim after I broke the screen. Not a single person in the Verizon store was aware of the 90 day policy.

I didn't have any problems with setting up the new phone. It was quick and easy to follow. The instructions to reload my old messages and intel when I called to activate it went fast and the help was real nice.

I received my replacement phone the next day and was very excited to have my phone back at 100%. Thank you for all you help and the quick response to my claim. I have children and work so having my phone is very important.

Called in to see about replacing phone. Person I spoke with was very helpful with the process and explaining what needed to be done. Was everything was completed. Phone came in a timely manner. Phone was delivered on time as of the time it was suppose to arrive. Very satisfied with your guys service. Everything was easily explained.

It was great. My granddaughter’s phone was damaged beyond repair. I put in the claim on Friday at the AT&T store and the phone was delivered on Monday with no problem. My granddaughter was ecstatic because she was back in “business” and could communicate with her friends again. There isn’t much left to say except thank you for your fast service.

When uploading claim it wouldn't let me submit. Then tried to fax it about three times each time it said that an error in communication occurred. Then called the number it said my claim had been submitted. The next morning I get a text saying finish my claim so I call the number again and was told my claim was appoved.

My experience was awesome. I had my new replacement phone in 2 days. No problems with the service. Procedure was easy and fast. I would recommend this company to anybody who has a similar problem I had. All my questions were answered professionally and with ease.

Both of the lovely folks my wife spoke to on the online chat were wonderful. They helped her tremendously with everything that she needed to get done in order to get a replacement phone. Kind and calm folks. Thanks to Joshua for getting our address validated when it wouldn't validate on the website itself.

My second time having to use the insurance unfortunate for me BUT Asurion has made the transaction a breeze. Got replacement in no time at all, and email with updates on how to program it. Will recommend the coverage to my family.

I had a great customer service experience. They came up with a prompt and acceptable solution to fix for my problem! Glad I had chosen to have the insurance on my phone. I highly recommend to handle your phone insurance needs.

I am not familiar with setting up my computer or my iPhone and was totally lost before I received help from Asurion. The Technicians that helped me were very professional and patient. They did a great job on helping me get my replacement phone set up.

Verizon guys helped me file a claim and my phone was on my doorstep very quickly. Very little down time, highly recommend Asurion, they have always been very responsive and over the years the process of filing a claim has gotten easier. The reality is our phones have become our lifeline to the world.

Asurion people were very polite and helpful with my insurance claim. They did not ask or question how this happened. I actually had to claims for 2 different numbers and they had no issue helping process both orders that needed to ship out to different addresses. I had very little hold time before talking to someone.

Very easy to file claim, I also talked to a rep - very helpful and clearly gave me my options. Had a replacement the very next day. Would recommend to anyone. We use on all of our company phones and will continue to do so. Thanks.

Wow! I called in at 7:00pm with a phone claim. It was a short hassle free call. The replacement phone was literally on my doorstep by 10:00 am the next morning! On a Saturday. How can you ask for better service? Thank you!

Always so helpful. Such quick and amazing service. It is so nice to know that when something might happen to our phones, such quick and amazing service is in place to help us. Thank you for being so easy to work with.

Awesome service. I filed a claim at 8pm on a Sat and I had my new device by Monday no problems. Thanks for your awesome service. Well worth it. Thank you again. Also customer service rep was very helpful.

I was disappointed I had to request a referral to another representative after the first one refused to honor my insurance and told me the second representative couldn't do anything for me. The second representative was helpful and able to explain to me why my claim was denied at first and what I needed to do to correct it. I am satisfied with the resulting resolution of my claim and the expedience Asurion displayed in delivering my replacement phone. I would recommend their insurance to others.

From reporting the claim to receiving a replacement phone was so effortless. I reported my phone broken online and the next day I had a replacement! And then I received the best customer service experience to get my new phone started! Thanks!

The whole process went very smoothly and quickly. The representative I spoke was very knowledgeable and caring towards my needs. I definitely would recommend family and friends to use your services. Great job all around!!

Excellent Speed of Execution. After filing claim with the help of Rep at the AT&T store, in less than 15 hrs. Only thing missed is Holder case with belt clip which was not included. Had to buy a new one.

I received the device in less than 24 hours prior to ordering it. Arrived in good packaging and was able to set up my new device flawlessly. Overall great experience. I would rate 5 stars except it was very inconvenient to send paperwork to fulfill claim. I had to send a picture of my ID and affidavit which was super inconvenient!

Extremely quick turnaround - replacement device arrived next day. Only suggestion I have is to allow folks to activate phone on their own via the website - having to call in and sit on hold for 10 minutes, then require a callback was unnecessary when the activation is a simple task I can do myself. Overall great service though - I am tech savvy so didn’t need assistance with the data transfer but great to know the help is there if needed.

My AT&T Consultant was amazing. She was very patient and helpful. She walked me through all of the steps and took the time to educate me on everything. I would highly recommend her (Taelor) and that store location. I had a great experience!

They helped me with my problem and was able to make the process simple and easy to get a new phone with no problems. I called prior to address my problem and they helped me throughout the process. Having a similar problem before, they were able to understand what was wrong and fix the problem allegedly.

Your agent was very nice, yet I had to have my daughter go on the internet to get my situation resolve. The agent needs to go thru every step. He missed several steps. They need to know we are people and the technology is so quick and not everyone understands how to go thru the process. I am not a young person and they need to have patience to assist the rest of the aging population.

Representative was very helpful. She was patient and showed interested in providing great service. There was a problem with the network at home however the wait time to get the connection running was not an issue with the representative. She was competent and understood what needed to be done.

Great and fast service. I received my new phone the next day. It is great to have a working phone. Doing the claim online was easy and quick. No hassle and got a newer model phone when I expected the same phone I had. I love the LG V35 actually better than my old LG G6.

Great experience! The only problem was that I called back within 48 hours to check the status and the rep said yes, it’s been approved but we’re just waiting to verify your address. My question is why didn’t someone call and ask/verify my address to send the replacement to. The item was mailed that day and I received it by noon the following day... superb shipping! Overall, a great experience.

Fast and speedy delivery. Less than 24 hrs after filing claim I received my new phone. I called the service center and after they processed my claim I felt a little hesitant but they fully completed their promise. Will continue using the service.

Process was easy and fast. Insurance is affordable. Employees are courteous and helpful. Replacement phone was packaged well and received in good condition. Packaging old phone was clear and easy to do. I am very happy with the way my transaction was handled.

I needed a new phone. Mine had stopped being able to hold a charge. I went into an AT&T store and they suggested I look into insurance because I do pay for it. I called Asurion and the process was super easy, from filling out the claim to activating my new phone to sending my old phone back. Thanks.

Happy with how fast the delivery for my device and fantastic customer support to help me activate the device! Glad to have them for my insurance. Will keep them in my future insurance for my carrier. Glad to have AT&T for this policy...

The process was made more complicated as my phone was lost and I was out of town. It is difficult to use google without the phone available. Other than that the experience was fine. There needs to be a way to verify without the use of a phone.

I think you all did a fantastic job. Was fast, it was secure and was just all around perfect and I thank you ever so much. I don't know what I'd have done without the insurance. I couldn't afford a brand new phone. Great company. Very friendly.

Very good experience. People from customer service were very attentive from the get go. The process was quick. The phone has worked great. I would totally recommend you to continue getting more business. I look forward to opening another claim hopefully later rather than sooner. Thank you.

Phone delivered in 2 days, online steps were clear and easy. Transferring my info was streamline. Great and unstressful transaction. Didn't have to call or seek additional information. Awesome. Great. Thank you again.

Got my replacement device really fast and it was a quick process. I would recommend it to anyone. Great service and great people. It seems as though it was a great value in comparison to the cost of a new device.

I received phone within 24 hours & was totally surprised product arrived so quick- I was on talking to someone at 5:30 pm & my phone arrived at noon the following day- no problem with reconnection & it’s got advanced features.

I have been in the military 16 years and have never experience this kind of service. Asurion and UPS are the worst. They say my phone was late getting to me because weather however in the location my phone came from there is not weather issues or in my locations. The problem was they want to fly my phone to the Midwest. Before it came to me in the GA is only 5 hours and away from point of origin for the phone. SO now after waiting for days four days my still don't have my phone and Asurion is telling me to suck it up pretty much. If Verizon had any other insurance options I surely would never use Asurion again.

You can never tell when something unexpected even bad can happen to your phone and when I lost my phone, I'm very satisfied with Asurion's coverage and customer service, always on point and submitting a claim is easy. The replacement phones came on time, shipping is safe and dependable. Having all our phones insured makes a lot of difference, thanks!

This is a great way to make your claim with Asurion. It fast, easy, accurate, and really easy way to be stress free when trying to be stress free. I have never experienced any trouble when dealing with Asurion via- email... Thanks Asurion.

Asurion has great people with good customer service. I received my replacement device within the time I was promised. It was easy talking to a representative as well as the whole process. Thank you Asurion. I would recommend Asurion to family and friends.

My experience was A very quick and easy process! I never had to talk to a live person at all. Everything was done online. They took steps to make sure that you are the actual person filing the claim also.

The submission process was easily completed online. The directions for setup and removal of data from the old device were clear and easy to follow. The return process was also easy because of the packaging and simple drop off at the post office.

The process was fast, very easy to submit the documentation in online and the review in 24 hours after that. My new phone got here the next day. Thank you Asurion for your efficient service. I will recommend to my friends.

Very easy to file and received our replacement phone quickly. However, we did receive a refurbished phone as our replacement. Which was disappointing, since it was the latest iPhone, which we paid for and have insurance coverage. The discount they gave us, since we didn't have any recent claims was nice.

I returned the used phone and the post office said they had no record of it. The rep at Asurion was so helpful and made sure I would not be charged. I really appreciate of his help. I would highly recommend this service.

Upon getting my phone stolen I contacted you guys to get a replacement. I was told that I was not covered and would need to call at&t. I dealt with this issues for 5 days. 5 claims and 50 something calls later. Numerous calls I was conferences in to explain the situation in regards of why the phone was not activated correctly and you guys would not help. Numerous times I was placed on hold to only be cold transferred without an explanation. Out of the 10-15 technicians I spoke to I would say 3 of them were very helpful and understood me. The others were so quick to hang up the phone with me and did not care to help me. I purchased insurance with the phone back in December.

The replacement phone came overnight and when we called in for a little help we got top of the line assistance. We talked to two different people who were very knowledgeable and were of great help. One even called us back exactly when she said she would!

Overall, I was very satisfied with Asurion. I was so excited that my phone was covered under this insurance because it saved me so much money and time. I got my phone within two days of filing my claim. However, I probably could have gotten the phone a day earlier, had I known that I had to complete my claim online. (I was under the impression that since I paid the insurance fee, my phone would be automatically shipped, so I did not know about my filing claim status until later, so it shipped the next day instead of when I visited the AT&T store and paid for the insurance.) The tech employees were great and helped me to set up my new phone and the speedy service allowed me to have my phone back as quickly as possible.

The person that assisted me setting up my phone. He was very helpful and assisted me setting up my phone service from my damaged phone to my replacement phone. However I spoke to several other people about moving my text messages from Windows phone to my replacement Android & none of them could help.

Everything went so smoothly. The rep. I talked to was great. Fast received phone quickly. Would highly recommend anyone getting a phone to make sure they get the Asurion insurance. Keep up the good work. And again thank you for all the help I received.

I thought Asurion made the process easy and painless, and I got the replacement tablet a few days later. Top marks in my opinion. I only had to answer a few questions to clarify dates and what had happened to the tablet - understandable.

I had my new phone within a day of submitting my claim and activating it was simple. The level of service I received and the ease in which I obtained it was great. I'm glad I was able to insure my phone through Asurion.

Our main complaint was with the Verizon employee... telling us the insurance we were paying for would not cover! Once we moved to a Verizon Supervisor, it was a great experience. Love my replacement phone! Surprised at the efficiency, speed and ease of replacement! Thank you, Asurion, for doing your part to uphold a great insurance plan!

It was quick and easy, thank you Asurion. I loved the quick responses, and the way they have a box ready with postage to send old device back with postage!!! Just great and wonderful! Oh and I also got a discount because I hadn't had a claim in 6 months. That really helped a lot!

Overall, the experience will manageable as they were prompt with response time and work involved; however, what they lacked in was the product support. After the initial fix, my phone stopped working and I lost all my data. This was not a great experience. Eventually next step was to receive a refurbished phone, also not likable, but I had no choice as I didn't have a phone.

Associate was very helpful and very patient. I had kids shouting MOM MOM MOM every 2 minutes, the associate remained calm and helped me! The associate was very knowledgeable and stayed w/ me until every was up and running perfectly! Thank you for making the claim process easy.

I Dropped my phone and it was working fine for a couple of minutes and then all of a sudden it went black and stopped working. I need to have a phone for my job and for my kids so I needed the fastest solution. I had a new one within two days and it was so easy to switch the phones over. Great experience.

Our experience was positive and great. The service from the first call about the claim, to receiving the new phone and returning the broken phone was easy and quick. The personnel are knowledgeable, professional and courteous. This claim was very positive and would score a 10.

My phone was stolen from my other half while she was at a friend's place. When I found out I Google locked it from another phone and reported it stolen. Got a replacement phone about a week later after I paid the deposit. No hassle with getting back online.

Everything was smooth and easy. Customer service was nice very easy to understand. Shipping was on time. Device was simple to activate. So I say it was a very rate of experience. I rate you better than the phone carrier.

My comment is you guys attended to my situation appropriate and in a timely fashion. I was very surprised when I received my package, didn’t expect it as quick as I receive it. Thank you, Asurion you guys are the best.

It came in a reasonable time and easy steps to follow. I had no problems setting up my new phone as well. Thanks, I'm enjoying this product. I will definitely continue with this company and product. Thank you again for your help.

Excellent help from AT&T store in Gilbertsville PA. Would highly recommend your insurance and their service - your application and forms would have been a little difficult for an elderly person to navigate if not for their help but your service was fast once everything was finished.

Claim was handled promptly and efficiently. Replacement phone was received within two days. Instructions for transferring data were easy to follow. Customer Service number for assistance was very much appreciated. Return process for old phone was made easy by you providing a prepaid return shipping label and all necessary paperwork its return.

Service was very fast and everyone was very helpful! Thank you for taking great care of your customers! I was shocked that I had a new phone well within 24 hours of speaking to someone. The return process was very easy.

Once I got through the hurdle of trying to submit the claim online - not easy - all went well. My submission online was not accepted for some unknown reason and I had to call in. I believe in the future, we will switch to Apple Care.

Using the insurance was quick and easy! Asurion kept in touch and sent helpful reminders about returning old phone. The replacement phone works great. We will continue to insure our phones with Asurion.

Took me 2+ hours to transfer info from damaged phone to replacement phone however, process to deactivate the damaged phone took less time. This was all done on the phone with your technical team support. Thank you for assistance and the positive results and response.

I couldn't get into the site because I forgot my access. The Customer Services Representative was very helpful and I was able to submit my claim. Excellent Job with helping me. Received the replacement phone in two days. Good Job!

Clear, concise support once I reached someone. I rate the human interaction and shipping 5 stars. Finding how to speak with a human and getting there... 3 stars. Not horrible, but not great. Please consider making that easier. Thank you.

Got a brand new phone!!! Thanks, guys!! I was so worried because that phone is also a work phone. I get a lot of important calls from the company and they rely on me to answer since I’m the most dependable person there. Came in the next business day!! Lifesavers!!!

The replacement phone was delivered to my son at his college dorm in two days. The customer service representative was extremely helpful and polite. The activation process was handled on the phone efficiently. Overall, the entire process from reporting the loss to receiving the phone was fast and efficient. I would recommend this Asurion service to my friends in the future.

This is a great service. Easy to deal with, fast filing of claim and shipping and had me back connected within 24 hours. And the claim was filed on a Friday night at around 6 pm. Thank you for making it so easy.

From the start of the process to the end. I had a great experience. My phone arrived on time and as expected. I returned my phone during the holidays. Which I didn't do the drop off in the Post Office. Therefore, I didn't have an extra tracking number. Anyway, I received a reminder email that my device was due soon. I had sent the phone over a week and half ago and became worried that I would have to pay the $300. I made contact with the individuals at Asurion and I was pleased that the lady understood my concern. She gave me until February something for the device to be returned. I'm thankful for the extended time because the device did arrive. Great job overall. Thanks!

I was provided Wonderful service by you. I was impressed with the Very quick turnaround, I had my replacement phone the next business day. All of my questions were answered thoroughly and I was given Great assistance. I greatly appreciate the service I have received.

New phone was shipped overnight. Directions were clear. Just confusing on the disable "find your phone"- since the broken phone would not work. Kept getting messages about making sure find your phone was off. But otherwise it was easy and quick!

Still unsure who works for what between AT&T, Apple & Asurion. There was some lack of communication between the 3 companies. However, once the phone arrived, great customer service. Website to make the claim is not completely clear as to how easy you all are trying to make the situation. There is also the issue of forcing us to take a gold phone. That is a bit ingenuous. You basically give the least popular phones back to the end user. Lame!

Helpful, knowledgeable, and prompt responses from all staff I contacted when I called to replace my phone. They didn't give me the runaround like I had when working with the Verizon tech support. Quick, courteous service and clear understanding of my phone's issues. Quick delivery of my replacement phone.

They were very helpful on how they explained everything to help me set up my phone service. They helped with how to erase all the information on my old iPhone also how to send the broken phone back to you for credit.

Process of making online claim was very easy until I had to enter delivery address. It wouldn't allow me to enter my son's name & address at college. I had to call the next morning because offices were closed. This is the 2nd time this problem with entering shipping address has happened when making an online claim and it slows the processing time. You need to do something about your system not rejecting a name/address that differs from the billing account information.

The technicians were great! Very helpful and patient with me lol. They called back on time and took the time to walk me through each step. I'm definitely happy to know I can access help through the ProTech app in the future when I need assistance. Thank you!

I called about a broken phone and had an identical replacement within 24 hours. Then, an operator from Asurion helped me set up my new phone in about 20 minutes. I was thrilled with the expediency and helpfulness of the Asurion team! Thank you for taking care of me and making me feel important!

Awesome. So fast and courteous. Much appreciated to you especially this day and age are phones are such a big part of our daily life. I would definitely be using you if I have any trouble with my phone. Would recommend Metro to all.

Got the new phone and it was in great shape. Returning the old phone was a breeze. The box was easy and the instructions for how to start the new phone was also super easy. Have a wonderful day to whoever reads this.

The service was excellent. The rep who took the order took care of me right away and got me a good replacement phone. The shipping time was a bit long but otherwise I was very pleased with the service. I will recommend Asurion to others.

Working with Asurion was a fast, efficient, and pleasant experience. The process was well organized from start, loss of phone due to damage, to finish, replacement phone on and active. The reminders and instructions were also appreciated and easy to follow.

The representative I spoke with who handled my case was more than courteous. She was knowledgeable and empathetic with my issue and resolved it exceeding my expectations. Thank you so much, it's greatly appreciated... Thank you.

The CSRep that handled my account was most pleasant, nice and helpful. She asked a few questions and quickly resolved everything for me. I am extremely happy and want to thank you very much. You guys are wonderful and I’m glad I’m insured with you.

I had to replace my phone for the 2nd this last time and as annoying as that whole process is I must say the operator I got this time made the process completely painless!! She was kind, understanding, respectful and very knowledgeable!! I have no reservations about calling you guys for help if I need it. I hope I get her again next time! All of your employees should strive to be more like her! Not that the person before her didn't do there job. She just did it better!! Thanks!!

It takes a little time for the Verizon clerk got through the Asurion agent on the phone. Overall experience has been positive. I was informed with the status all along. My son got his phone within 3 days as promised. The insurance is worth it.

Very good service, the process was simple and the replacement device was received quick. Exceeded my expectations. The only thing was when I called to activate via your company the person on the phone was not familiar with iTunes/iCloud restore to get my data loaded correctly.

I was very pleasantly surprised at how easy the online claims process was and that I received my replacement phone within a day! Thank you for a streamlined and simple process and the timeliness of delivery! I am also please at how easy you made it to return my damaged phone by mail!

Broke my phone and it just blacked out. Wouldn’t work at all. I took it to AT&T and they couldn’t find out what was wrong. They told me to call you all and the ball started rolling! They got all my information and everything was taken care of.

Very satisfied with the way this was handled. The process was very easy to complete online. The new replacement phone works great. Fortunately I had kept the insurance on an older phone in force to be able to submit the claim.

Quickly got my new phone. it took a total of 2 days. Return of damaged phone was easy because all materials were there and instructions were very clear! The setup was super easy. I called the number on the paperwork and within minutes my phone was activated.

Our experience was quick easy and very much appreciated when it was so important in taking care of our mishap. Assurion has always been very prompt in taking care of our needs and like I said previously it has always Been greatly appreciated. Your dedication to consumers needs is super. Thank you for your assistance.

My product was delivered quickly and the process was simple. Thanks for the great service. I would recommend this company to all for their insurance needs. The online process was self explanatory and easy to maneuver through. AT&T has the perfect plan in place for their customers for replacement services.

I loved the step by step instructions that were given to disconnect the phone and to re-activate the new phone. Also really appreciated that the new refurbished phone came super fast and with the mail back prepaid envelope, which was super convenient.

Excellent service. Had to make phone call. Could not make claim through the web because it said I had no coverage for cracked screen. Which I did have. The person on the phone service helped me make my claim and updated me as to what to do and my deductible. I was oriented correctly, the new unit arrived in two days at my home.

Great customer service by the young man who took my information. He listened to my problem and really worked to ensure that we had what we were calling for. Bummed though that we lost the insurance due to using insurance for its stated purpose. We were told that it’s the second event in a year.

Customer Service Concern. I was contacted on December 5/18 by Asurion regarding the LG 60 inch TV purchased at Costco. It was deemed not repairable and I was advised I would be issued a cheque for the purchase price of the TV, and that the warranty purchased would then be void. I was told, I would receive this cheque within five to fifteen business days. With the holidays taken into consideration, I patiently waited for this cheque to arrive.

Very positive experience. My cell phone was damaged while I was on vacation (in ocean water for 45 minutes). My new phone was waiting for me when I returned home. The AT&T rep in Miami (on my way home) helped me fill out the insurance form. Thank you.

They keep you on the phone forever and I accidentally sent the wrong phone and called them when I realized this. They told me that they would send it back but after I sent the right phone in I called them and told I would, they would not send it or compensate me. Also, tired of chatting with the English as a second language crew.

My phone was lost, and the service I received was very much helpful. I received my new phone within 2 days. Without this help, I would not have been able to take care of or receive important information I use for daily use, work and school. Thank you.

I love dealing with you guys. Your company is very prompt and professional when getting customers their devices. I’ve always been satisfied with the level of service that I receive. I have been a happy customer for over 10 years and through the years I have never been disappointed.

No reason to complain at all. The new iPhone X was shipped out and on-site overnight and we couldn’t believe how fast that was. The transfer of data went without hassle and return guide and instructions were handled very easily. I wish ever problem could be resolved this easily.

We highly recommend that everyone acquire this service every time they purchase a phone. It is well worth the investment, you will not regret you did.

Super fast service, the way customer service should be. You guys are the best. Did this all by website, not one problem. The whole process from start to finish only took probably 10 minutes at the most. Thanks again for the speedy service...

Great service! The UPS deliveryman did awesome too. 10 out of 10. Order a replacement device & was here next day. Easy to exchange & return device. Customer services on the phone was great. Little wait time to answer my questions.

Great replacement phone. Thanks will use again. The Phone was Brand New. Better than the phone that was damaged. Setting up the phone and transferring all the information was clearly laid out and easy to do. I will keep Asurion on all my devices. I urge anyone else to do the same.

They are very helpful, listen to everything and do the best to help fix our problem. My phone fell out my pocket while I was on the computer and I rolled over the phone. Didn't break the screen but it blackout only Siri would work as long as I kept it charged.

I was pleased with my experience. I filed an insurance claim because my phone was stolen and within 2 days, I received another one! Also great customer service! He walked me through me every step in filing out the claim. Activation was easy too. Step by step set up and my phone was programmed like my other one.

I let Asurion know that I'm fighting brain cancer and might have a seizure and need to call 911. One operator said they'd get me a phone in 24 hours, then I was put on hold, and when she came back on, she said it would be 3 days. I had to buy a prepaid phone to make sure I could call 911 if needed in those three days. Verizon is working to make that free of charge, but Asurion did absolutely nothing to help someone with a potentially life-threatening medical emergency. Who is the person who made that decision? Is s/he a sadist and laughed about it over drinks later? Is that company policy? Was it really worth saving a few dollars on shipping to make that decision? I may be fighting cancer, but Asurion is the one that's truly sick.

The process was quick and easy. The online process was convenient. The phone arrived sooner than expected. The process to return the damaged phone made it easy to do so. And get the new service going was easy. I would recommend Asurion highly.

The male customer service rep provided excellent service. He was professional, courteous, understanding and knowledgeable. He informed me that I would get my phone the next day and I did. The rep made me feel very valued as a customer.

The person I spoke to was very helpful and trusting of what happened. The information I had to file was easy. My replacement phone arrived the next day. I feel that the replacement phone was a refurbished phone because the battery needed to be recharged frequently, but it was equivalent to the lost phone. Thank you.

My daughter broke her phone, I was worried the process would be difficult. I was completely wrong. The online process was very easy and the office was delivered almost the next day. Glad I'm protected when incidents occur. Wish the deductible was a little more reasonable. With what I pay a month for the coverage plus the deductible could of bought a phone.

Very easy processs and fast response. From the time submitting claim and receiving device took only 3 days. The only problem I am having right now is that the device has many issues like connectivity, volume, hard to be listen, in all it does not work as it was supposed to.

I would recommend a friend, great service! But AT&T is not my provider you only have that and Verizon so I didn’t get to pick the correct option. Metro PCS T-Mobile is my carrier and anytime I've had a problem, you have always taken care of it in a timely fashion. Thanks so much!

The service was professional and the representatives were considerate. They were willing to make small talk but still handle the task at hand in a timely matter. They were compassionate about the accident which lead to the circumstances causing damage to the phone and were kind to say that they were glad that I was okay. Kindness breeds kindness.

I'm very happy the phone came very fast. And I got all my stuff from my old phone and everything is up to date. I will be sending the other phone back asap. I love that I can do this and get my phone fix.

Switched from a personal account to a business account. I had insurance on the personal as well as picking up on business account. Asurion wouldn’t honor my claim on the cell phone because they say the phone wasn’t in use at the time of the incident which was before I switched to the business account only two weeks prior. It’s not like I switched companies...I switched to a different level of account in the same day! B.S!!! Spent three days on the phone with ATT and Asurion! Says my contract started over when I changed to a business account. The device serial number didn’t change. You have sixty days to file a claim. Now they say since I closed the personal account and switched to a business they can’t process the claim.

Great experience. Got the replacement faster than I thought it would be. Thanks for making a good and fast experience of what I thought it was gonna be a headache. I totally recommend Asurion, it's worth it. Every time I have a lost/stolen or broken cellphone their help is awesome.

Worst customer service I have ever experienced. I completed the entire claim process and only afterwards realized there was an error with the address I had submitted for delivery. Using the online chat feature I was informed that they could not help me fix this simple detail and was told I would need to call the customer service department. After waiting on hold for a half an hour I was informed that it was somehow beyond them to change the address and the only way to do this was to cancel the entire claim and start again. A company that can't even access its own files to edit the details is not worthy of my time.

I used Asurion to get a new iPhone (8 plus) when mine broke and had expected to pay at least $400, I was relieved with the price of $200. It was great, phone came in a timely matter (2 days) since it was the holidays. The process to return the old phone was made very easy with clear instructions. Overall I was satisfied with my experience.

It was a quick and painless phone warranty process from beginning to end. The phone was delivered very fast, and it even came with all new accessories (charger, cord, adapters, headphones). I am very pleased with the service that was provided to me.

I have Metro by T-Mobile, this is not an option. I didn't receive headphones with my iPhone 6S, I thought the customer service representative told me I would be receiving those with the phone. I had a horrible experience in the Metro PCS store here in Vero Beach. Other than that I had an awesome experience. Thank you.

Service was quick and greatly appreciated. New phone came as quoted and all information necessary was transferred promptly. I cannot say too much for the service rendered to me. I would recommend this company to any person I know or have dealings with. I thank all the employees who worked with me.

It was a fast and easy process. The fee was low, I like that it is now set by the model. I had questions regarding the phones, the person who helped me was helpful and knowledgeable. It was stress free process. Thank you.

Thank you kindly for a pleasant experience when it could have been such a hassle to get this issue resolved. Asurion exceeded our expectations. Although we have not yet activated the replacement phone, the transaction was quick and easy. Thanks again.

The reason for the 3 stars is because you guys sent a faulty replacement for my claim and then we had to wait until you sent a replacement for the replacement. However, my daughter was happy at the end. Thank you!

I dropped my phone on a tiled floor shattering the front glass screen. I contacted Asurion for assistance, paid them $29.00 by credit card, they had a technician respond to my location the next day and install a new screen. For some reason the screen did not go to neutral when you answered as call creating all kinds of problems. I contacted Asurion again the next day another cell phone was delivered to me at no cost.

Efficient, accommodating, and caring. Took care of my issues immediately! I am already recommending you to other Verizon custometsIt is a pleasure dealing with your company. Thank you! From a customer who appreciates efficient and effective advice and assistance. Please use me as an example of what a company can do to assist business and professional customers like myself!

Great service. Prompt and thorough job. Thanks for your help. I would definitely refer families and friends to utilize your service. Received equipment as promised. There was an issue with the SIM card but that was corrected quickly. Thank you for taking such good care of us!

The experience with Asurion was the worst with customer service. None of them knew what they were talking about. The second customer service rep I talk with was very rude. All gave me the run around. It wasn’t until the fifth day and the last rep who gave me the right answer. After I receive my replacement phone I was sent a inactive SIM card and still got the run around on how to replace it. The service was the worst. All customer service need to be retrained on speaking and knowledgeable information. The reason why I give one star is because that one person who knew what to do. Other than that I would give no stars.

Once my claim was complete my new phone was delivered quickly. Came with easy to follow instructions. Easy to keep track of my order. The cost for my claim was not too expensive. Overall I’m very satisfied with my experience. I would recommend Asurion to my family and friends.

My iPhone 6S Plus broke. There was a manufacturing issue that it had. The process of claiming my warranty was quick simple and easy. From the internet claim to the quick delivery. To transferring to a new phone was simple. I’m not a big tech guy and this was so simple. It was worth the warranty.

I opened a claim for fixing the defect in my flute on Dec 3rd 2018. While doing I was told that the shipping label will be generated and sent to me within 4 days. Instead after multiple phone calls and chat with customer support I received the label on Dec 15th 2018. I shipped my flute to the given address and the flute was received by the service center on Dec 26th 2018. I was told that the flute will be fixed and sent back to me within 10 days from the receipt at service center. Going by that and considering only working days I waited for the update till Jan 10th 2019. When I contacted the support guys, they told me that they have no information if the flute was with them and asked me to provide the UPS tracking number to them. It is weird that the company did not have the tracking number with them as it was supposed to be updated against my claim number.

The process of replacing my damaged phone was very smooth and professional. I received my new phone promptly and I lost very little data. I am a bit disappointed in the speed my email loads on the new phone but I can live with that. Overall it was easy to do.

I purchased 2 tablets for my children, one stopped charging and the other was dropped and cracked. The tablets were replacement with completely different tablets and the new tablets will not load anything for my children. Watching videos on the tablet freezes it up!!! The replacement tablets and nowhere near comparable to the original and I am very disappointed as well as my children!!! I will now have to purchase new tablets (which I should not have to considering I purchased the protection to replace the originals with comparable tablets) but instead now I will be spending more out of pocket to purchase new tablets that actually work and definitely will NOT be purchasing this protection plan again!!! WORTHLESS!!! WASTE OF MONEY!!! I would have kept the cracked tablet had I known the replacement wouldn't work. At least the cracked tablet did work for my child!!!

The process could not have been any easier. My son's phone had stopped charging while away at college and therefore would not turn on. I started the claim and within two days my son had a much needed replacement phone that worked.

Customer service was great, the steps to getting my phone back were simple and easy, the product was sent out in a timely matter. I had no issues with the service. They made sure that was I satisfied. It was a great experience.

After not receiving the initial email within 24 hours after the claim was filed I called to inquire and customer service gladly found Everything in order and shipped my replacement phone the same day. Not sure who dropped the ball but everything was resolved and I was happy overall. Thank you AT&T.

Great experience after I had lost my device. Unfortunately the first replacement was stolen off my porch within 2 hours of delivery but Asurion sent another very quickly. There weren’t a lot of questions asked regarding the device stolen from my porch.

You done good. Nice and prompt with your service with getting mine and my son's phones sent to us. Thank You. New phones were the exact ones we wanted. Easy to set up and understand. Quite pleased with the service.

The worst experience ever! I was told one price and at the end of the call I was given a different price. I was told a manager would fix the problem by getting the price adjusted and when I called back I was told they saw it in the notes but they could not help me. This insurance company is a rip off!

My insurance claim for a damaged phone was easy & went smoothly. The AT&T tech submitted the claim on the spot at the store. My new phone arrived the next day as promised. I appreciate everyone’s assistance for my replacement. Thank you for the quick response!