Adorama Camera Reviews

We emailed customer service immediately for more information. An email response from a rep on November 29 stated that only one item, the filters, was on back order. The email stated: "If you would like to modify the order to a different in-stock item, email us back with the item you would like to replace it with..." I emailed back a request to have the filters replaced with an extra Sony battery. On Nov 30th, I received an email response stating: "We regret to inform you that since this is a bundle we can only check for a comparable filter kit and we are unable to replace the backordered item to a Sony battery.". On December 1, I emailed back the same rep and requested that she simply swap out the filters then for a comparable set of filters. That customer service rep never responded.

Two days later, on December 3, I received an email from a different rep stating: "the Sony A6000 is currently on back order but we were able to allocate the item on your order. This means we can fulfill this item in your order." At that point, we were pretty confused. We had thought only the filters were on back order. According to this new email, the A6000 had been on back order but was not any longer? Adorama had been able to "allocate the item"? Apparently not, because despite many more emails to a total of three reps over two weeks, the A6000 camera and filters were still on back order when we checked the status of our order online today, December 11. We canceled the entire order today.

At this point, we no longer have any confidence in Adorama, its business practices, or their customer service. Their response time via email was repeatedly prompt, but we received contradictory information from their reps, and none failed to answer our questions or resolve the issue and get our order shipped out in a timely manner. The company should absolutely NOT be selling kits or items and advertising them as "in stock" when they're not actually available. We regret that we ever placed our confidence in this company. Had we ordered from B&H or Amazon, we'd have our order before Christmas. This was the first and last time we'll ever purchase anything from them.

When I got off the phone, my co-workers informed me that no signature was requested. I then called UPS. After being on hold for more than 15 minutes, I spoke with someone. Their records showed that the shipment was not requested to require signature. I called Adorama for a second time. The young lady I spoke with said they had not received the e-mail with the details and pictures, so I re-sent them to her direct e-mail address. I requested to speak to a supervisor. I explained to the supervisor about the issue and the contradicting information from UPS and Adorama. I asked to get UPS on the phone so all three parties could discuss and resolve. She said they would just send labels to have the packages returned. It took nearly 15 minutes of back and forth before she agreed to get UPS on the line. I was on hold nearly 25 minutes before she came back and said she was still on hold. I told her that was fine.

20 minutes later, she said they had referred her to damage claims, and she had been put back on hold. She said they would just generate the labels and have the packages returned. I asked if they would re-send my order once UPS had possession of these boxes, and she said no; she said they would not re-process the order until they received the original order back. She said it would be two weeks or more before I received the replacement order. I told her that was unacceptable. I said I had a direct number from speaking with UPS previously and would call them. It took three times mentioning that before she agreed. I got UPS on the phone in less than two minutes. They pulled up the tracking information, and I explained that I was getting conflicting information. She said their system clearly showed that the box for requiring a signature had not been marked.

We were more than 90 minutes into this phone call. I asked the Adorama representative how they were going to handle this since they had not requested signature to be required. She said she would "elevate" the issue to their shipping warehouse. I told her I was going to take a chance and open the box, and I would be back in touch if anything was missing or damaged. I asked for her supervisor's name and e-mail address so I could send a written complaint about the misinformation and the error.

Later Monday evening, I received an e-mail from someone else at Adorama. They said they had received my request to return items, and labels were being generated for UPS to pick the boxes up. I responded that I never requested any such return. I sent a separate e-mail to the customer service supervisor. Tuesday morning, I received a response from the customer service manager. In summary, it said that the package should not have been signed for if it was damaged (I had already explained in the original e-mail that UPS requested no signature). She also stated, "We do generally ship with signature required but we allow UPS to use their discretion to leave it with or without signature." That statement indicates that they do not require a signature - as all three individuals I spoke with Monday afternoon had indicated.

In the exchange back and forth, I soon received an edit of my picture where the supervisor had drawn a red arrow pointing to the "STOP" logo on their packing tape. The package tape says if the seal is damaged, the recipient should check contents before signing for the package. She again said that the person in the office should not have signed for the package (and, again, no signature was required by UPS). She offered a $50.00 gift card after apologizing multiple times for what UPS did. At no time was there ever an apology for what Adorama had done or their misinformation.

In my final e-mail, I said I had not requested any refunds, credits or other compensation. I simply wanted someone to confirm what their policy was and who (even though I knew) was at fault for not requiring a signature. In at least two separate e-mails, I requested the name and contact information for her supervisor. She never provided it. Early afternoon Tuesday, a UPS delivery person showed up with two return labels to pick up the packages. Despite my immediate response that I had not requested the packages to be returned, they had not canceled the return order.

The final straw came on the next e-mail from her which obviously was intended to be sent within her company rather than to me. It said, "This guy does not stop. He is being unreasonable. I don't believe we should further contact him." I called again. I explained what had occurred, gave the manager's name, and asked to speak to her supervisor. I was put on hold and was on hold for more than 40 minutes before the third person I had talked to on Monday (the person whose supervisor I had e-mailed) got on the phone. I explained about the e-mail and how unprofessional it was. She laughed and said, "OK." After putting me on hold again, she came back and gave me a name for a supervisor who would call me by the end of business. She confirmed a phone number.

Five hours later, by the time they had closed, no one called. Among speaking with three of their representatives via phone and one via e-mail, I received four different statements about their shipping policies and signatures being required. I had co-workers blamed more than once for signing for the package (and once again, no signature was required) without checking it. And then I was sent an incredibly unprofessional e-mail.

So let me make this as clear as possible. The issue with Adorama has never been about UPS’ actions. They repeatedly “apologized” for UPS, but I’ve never once said the condition of the package upon arrival was Adorama’s fault. My issue with Adorama’s customer service is the misinformation that ultimately wasted entirely too much of time (as well as their staff). They have admitted that, in reality, they do not require a signature. Allowing UPS to use their own discretion/choice isn’t requiring a signature.

On my first call Monday, their representative said they require a signature. When I called a second time on Monday, a different representative said they require a signature. The supervisor I spoke with also said they require a signature. When this specific call ended after more than 90 minutes, UPS had confirmed the order was not marked for signature required. The supervisor said she was “escalating” a report with their shipping warehouse to find out why it was not marked for signature required. So, at that point, I had spent nearly two hours on the phone with Adorama representatives, and three different people had told me that they required a signature. The third, a supervisor, went so far as to say she was following up with their shipping warehouse and “escalating” a report.

Then there’s the product return. I never requested such or asked for such. I told all three people I spoke with on Monday that was not an option, even though they suggested it repeatedly. These were gifts, and I couldn’t wait for their required process of getting the items back in their possession (minimum of 2-3 days just for that, per the supervisor) and then 10-14 more days to re-process and deliver to me. It was December 4; I could not risk 17-21 days to get the items back as they were gifts. Yet, Monday evening, I received an e-mail from them saying I requested to return the boxes, and they were generating labels. Again, I never requested this. I immediately responded to that e-mail that I had never made such a request and, yet, UPS still showed up Tuesday afternoon with labels in hand.

Finally, we have the “customer service manager” who I exchanged e-mails with on Tuesday. She repeatedly suggested it was somehow my fault or the fault of my co-workers; she repeatedly misstated that someone had signed for the package. UPS has confirmed they got no signature upon delivery; the delivery driver merely entered a name of an occupant of the office (there is a sign on the door showing the occupants of the space). The UPS tracking information online does not say that is a signature; it simply says that is who received the package. I explained that more than once, on Monday and Tuesday, yet she continued to bring that up as some sort of “defense” for their actions.

If I had been told on the very first call on Monday that Adorama leaves the decision for signatures up to UPS, that would have been all I needed. That didn’t happen. If it’s on their website as they have claimed, how do their customer service representatives, and supervisors, not know that? I filed a Better Business Bureau complaint. They responded with more claims about the package being signed for, presented a quote of mine out of context and submitted an anonymous semblance of an apology for the rude e-mail.

My only request with the BBB complaint was to be contacted by whomever is in charge of their customer service to discuss the misinformation and the unprofessional responses from the manager referenced above; it’s clear that they refuse to do that as well. Hopefully, future customers don’t encounter this type of misinformation and runaround from Adorama going forward.

One other very important item to mention, this is all VERBAL negotiations. If you plan on going this route make them put it in writing their evaluation and what you have agreed to just as if you are buying a car! I was assigned a customer number and was given notification that my camera would be sent out. When I called in I was told that they were going to send me a D750 when, in the very beginning of our negotiations had told them I was interested in the D500 with the 16-80 mm lens. So, was told by the Used Dept that they would make it right and they sent me the D500 with the lens. I receive an invoice for $2200.00. When I called in to inquire I was told that my trade was $1600 and that I owed $600. I explained to the customer service rep that this is not what we had agreed to in our initial conversation.

I was really upset when I saw how they had packaged this camera. It was the worst packing job I have ever seen especially for $2200 worth of camera equipment. I added a pick of how they sent the camera to me. So, here we are I spoke with the Used Camera Dept. I told them that all the items that we had agreed to have not come to fruition. I asked for my original equipment back and I was told that it all had been sold. The best they could do for me is give me back the original eval. of $1600 in a check and $600 that they had charged to my CC. So, negotiating again with the used camera department we struck a compromise. I was told that they would send me a new D500 w/16-80mm lens plus the battery grip AND give me 300.00.

When I went to check my email tonight it said that I have a credit of $2200 to use at Adorama. That basically, breaks down to $1600 trade in and $600 from my CC. I am hoping that someone from Adorama sees this and makes this right. In closing, if you're trading in equipment any quotes or verbal promises need to be in writing so that there's no confusion. Like I said, I hope they get this review and make it right. If they do I will gladly change my experience. Helen you out there?

They shipped them to the wrong address, an old address of mine which is no longer valid - and then required that I pay UPS to correct the shipping address (when I had provided them with the updated address prior to the shipment). Then, because I now need to return an item to exchange for the correct item, I have been told I must pay the return shipping fee. B&H is another company with the same pricing/tax/shipping structure who I have never had an issue with- and obviously Amazon is now matching everyone as well. I would strongly recommend any other company for your photographic needs.

Original Review: Oct. 23, 2017

I sold a Canon Camera, 4 Lenses and a Canon Flash Unit to Adorama. When I was called and given a price of $850.00, I told the employee that sounded quite low to me. He said, "It is 70% of retail." He asked if there were any products I was interested in and I said, "Yes, I would like the DJI Mavic Pro Fly More Combo" and then told him which one I was interested in on their website which was on sale for just under $1,200.00 on that day. He put me on hold and when he came back he said he could give me that for an even trade. When I received my Mavic Pro Fly More Combo, the invoice was for $950.00 and it stated that my Mavic Pro was a used item which is not what we agreed on while on the phone.

About a week later I got thinking about it and I went to the Adorama Site to do a comparison. Every item I sent to Adorama was in excellent condition except for the Canon Flash Unit so I didn't even add that into my calculations. I went in and priced the exact items I sold to Adorama and used the "lowest price" they had listed for a used one of each model that I sent to Adorama. I then took that total and deducted 30% since they claim to pay 70% of retail. After that deduction, I had a value of $1,550.00 that I should have received for my items. That is a big difference from what I actually received. I learned from this experience to go to the Adorama Website and see how much they are actually selling the items or item in used condition that I am selling to them "before" they call to quote me a price on my items.

Some time around the 4th about $275 (the total) was added to my bank account, it was taken out again 3 days later on the 7th. Then it happened a second time between the 9th and the 11th. There were no warnings or any kind of notification when that was happening, I just had to watch my account balance fluctuate. I talked to my bank and I don't think it was an error on their end. I tried to reach out to Rakuten about it and they told me to contact the seller, Adorama, who told me to contact Rakuten. Frustrated I hung up and decided to wait for the tablet. When the 11th came around UPS said it was "Delivered to Customer Woman". I'm a guy and I know my girlfriend didn't sign for it so it was probably left with the wrong person. After 3 days of checking the leasing office, we're sure it's not on the complex, nor is it at my old apartment or billing address.

I filed a lost package claim with UPS on the 16th who said I should also contact the seller. They told me the investigation would take 10 business days as of the 16th. On the 18th I checked Rakuten to see my order information, they said "all orders before Sept 13 are hidden". I had to call Rakuten and navigate their automated menu until I got put on the line with an actual person who gave me the phone number and connected me to their line. He asked me to stay on the line for them to pick up but I hung up and called the number myself after 10 minutes of waiting.

Once I got past the buggy Adorama phone system (the buttons straight up stop working sometimes and you stay on the same menu) I got through to customer service in about 5 minutes (It's faster to call them directly if you need to) who told me that they had to submit their own UPS ticket and wait up to 10 days to do their own investigation. Today, the 25th, I called UPS who told me that they'd only be contacting the seller until everything has been worked out and that they still have 3 days to run their investigation. After going through the whole rigmarole of their phone system, they told me that the investigation could take anywhere from 10- 15 business days from the day they submit their ticket, which they said was the 19th (even though I called the 18th).

It's now been 25 days without any update that I didn't personally seek out myself. The only time I was contacted was for the original receipt and by Rakuten on Sept 20th asking me to review a product they knew I never received. The link to the review was broken. At this point I either want a refund or the tablet but I can't have either until the investigations are done. Until then I'm a college student who's just out almost $300 who is renting tablets to do his homework. I see a place for me to add images of the tablet for review but seeing as I never even got it, here's a picture of my desk where the tablet would have gone had I actually received it.

Do not buy from Adorama camera. I wonder how many used cameras they have sold as new? I have good vision up close and many people do not. My other used camera that I have had for over 15 years was in much better condition than what Adorama sold me. Thank goodness that Paypal is a very reputable company and helped me get my money back.

Happy with this I said "okay I would appreciate if we did that." He said he would get back to me in 1-2 business days. That felt a little shady to me so I decided to go back and look at my product I had purchased just to see all I was getting. The product then said ITEM NO LONGER AVAILABLE. It did not even have it as an option to buy anymore. I called customer service, and someone named George, a woman, informed me that yes they no longer are selling that item, and the manufacturer is no longer making it either. I was FURIOUS. At the time I purchased it, the product said in stock. As soon as I gave my information, the product went on backorder and I kept being told wait 1-2 business days. I was never going to receive an email stating what I had ordered wasn't available at all. I am very disappointed.

This was supposed to be a surprise after he broke his, and it is hard to find this exact one, because the ones they make now are for the newer iPhones, and they have changed. The woman didn't even seem to care, and I am just curious, if I hadn't have pushed the subject, would I never have received anything? Don't waste your time. After doing more research you see they have more complaints than compliments. But because people don't look before purchasing, they end up being screwed over. Awful company, needs to be put out of business.

End of day arrives, surprise surprise, no package. I call again, and only THEN does the person actually check anything and say, "Oh, there was an error with your tracking number, it was impossible for you to receive." Offered either a reshipment or a refund, I went with refund. We'll see if it actually comes through. I am never, EVER shopping at Adorama again, and I highly recommend nobody else does, either. They've refused to even glance at an issue, do not provide customer satisfaction, and have attempted openly lying to my face.

What upsets me is that NOW the lens is not for sale anywhere and will cost me an extra $150. The Canon rebate period is also over. So now I have a tripod I really did want and should have been free, but cost me $25 plus now the extra cost of getting the lens after the instant rebate or Canon rebate period. They are still selling this exact same package for more money. So the lens was in stock. Is this some sort of rebate scam where they are getting rebates and never selling the product? They never emailed me to tell me of my refund or I would have purchased somewhere else for the same price while it was still on sale. They did this on Dec 31 the end of the Canon rebate. Interesting.

Original Review: Dec. 3, 2016

Ordered a 27" Dell Ultra sharp that they had described as crystal clear and great for photography. I received the product and was so excited, and as soon as I plugged it in my heart sank. It's a piece of junk. After writing customer service and telling them they sold a product with a misleading description, they basically told me "they strive to provide the best customer service." If that's the case, I should have been provided a return label for the awful product I was sold. Instead, they said to pay for it to be shipped back ($100.00) AND basically what I see as a punishment for returning a crappy item, they would also deduct the cost for them to ship it to me. Seriously, the worst company I have ever given my money to.

After placing my order, I receive the email below saying that my item is back ordered. This email came within 15 minutes of placing my order. So, being concerned that the item shows in stock I called customer support. The lady I spoke to sounded like she was not in the USA. She stated that they have an open order with Canon for these printers and they are currently just awaiting delivery. They were expected to deliver within 1 to 2 days to the warehouse and then they would ship. That was the reason for the may require 1-2 days to process. 2 days passed and I still didn't have an update on my printer. I contacted support again, and they stated that the website doesn't update as fast as their back end system and that my item is still on backorder. They offered to get me with a salesperson who could recommend a similar machine that would meet my needs or cancel the order.

First law violation: They sold me a product (bait) and then knowing they don't have the product to sell, tried to get me to switch to something else (switch). For those that don't know it's called a bait-and-switch law and it's illegal. Second law violation: They have now debited my account almost $300 for a printer that they have no intentions of shipping. This would be fraud! Now the item is back to regular price on their website. It still shows as in stock online and they are still taking orders for these machines that they are not shipping. Don't sell to this company or buy from this company if you actually want money or your product. You will lose both! I will not be shopping here again. I am filing a claim with the better business bureau today and I will be contacting the New York Attorney General's Office today about this company and their fraudulent ways. It is likely that he will direct me to the FBI Cyber Crimes, but we will start with these two first.

There was no point for me to continue with the order since the person receiving the item as a gift was flying out from the country so I could have spent the same amount of the purchase on trying to send abroad this item to that person. An apology just doesn't solve the issue and I have the proof (they as well) of how they are not behind their policies advertised on their website and how someone on their team made a mistake that they should have resolved around the customer.

Think twice before relying on such incompetent resources and hopefully they could train their representatives better so they don't waste their customer's time. I will do my best to discourage anyone I know that is considering Adorama by sharing my experience and provide better options so they don't buy with them. Thanks again to Adorama for messing up with me and the whole story behind this gift. The only thing I got from Adorama instead of a nice gift was nothing and someone that got away with it.

Original Review: Sept. 3, 2016

This is my story. Nikon D750 body with just over 1,500 shots. Nikon SB 900 with all blank warranty papers. Nikon 28-300mm Which I just bought from Adorama for over $1,000.00. Tamron 24-70mm newest version the best lens. Canon XA-10, with Mic, and aftermarket Hi cap battery, charger And some accessories. These items are in excellent condition, along with all warranty papers. After I talked to Avi ** He told me that I will hear from him soon, after waiting for a few days I got a reply from Avi that I can get roughly for $3,470.00. I am happy to see this $3,470.00, and I thought that I might get some more after they get all my gears.

A week after I called Avi whether he got my package, they did and I asked Avi that how much more I can get for my gears, Avi transfer my phone to Jack. My first question I asked Jack is how much more I can get, Jack told me that I can get for $2,500.00. I said "No" to Jack immediately. How can I want to sell my gears for that much, when I see the first number $3,470.00 that they show me. If I didn't see that number, I didn't think I will send all my stuffs without questions. Amir told me that Adorama will buy things from customer 70% based on the market price. If doing so my whole gears can get paid over $4,000.00 based on the price on Adorama Website.

Please help me, if Amir didn't give me the number $3,470.00 then there is no way I will send all my photo equipments in such wonderful condition. I told Amir that I want to buy a camera that can do both video and still. This Nikon with big lens banged to my 3 years old daughter a few times, I don't want that to happen again; therefore, I have to let them go.

Now, do you think I can get the price that the first time Amir told me which is 3,470.00 or I can only get $2,500.00. Just think like this. If you sell all my gears for half of the market price, you already make a lot more than you pay for me. I am not a Pro guy, and I am just a Handicap guy. I can get over $1,000.00 a month, and I have four mouths to feed. I love to take photos for my kids, now I think if I sell these to Adorama, I will get more money than selling them on Ebay. Please rethink this matter, and help me.

Please anyone out there can help me, I am so greatly for all helps that I can get. Jack told me that Deal is a deals many time, and He spoke very fast; therefore, I have to make sure that I can get $3,470.00 by asking Jack over and over again. Ok I said. Before hung up the phone I asked Jack that I want to buy a camera which can do both still and video, Jack suggested me that the Sony A7II is good for that and if I buy it then I can get $250.00 off. Wow that is great. A week later I got my Sony along with a check $250.00. I call Jack right away because How can I get that much, Jack told me that I can get that much along with $400.00 in my account? I didn't have any Adorama Account as I recalled, and no one told me that is what I get pay, and I didn't asked them to do so. Jack explained to me that the sony A7II is $1,700 plus $400.00 in my account plus a $250.00 check therefore, the total that I can get is $2,350.00.

Jack, are you out of your mind or you are taking advantage on non English Native Speaker. Please do your math. If someone out there has all my gears and sell them on Ebay for %30 percent of the market value right now, then I am sure they can get a lot more than Adam pay me for $2,350.00 on Ebay right now. I am very scary and sad, because of how can a big company with the Reputation can do such thing for a Disabled guy like me. Jack told me this over and over that our conversation on the phone has been recorded, then there is no way I can do anything about it. Jack, if you are a decent man, please don't do that to me and either you pay me $3,4700. Or returned back all my gears. Thank you.

Adorama did not disclose in Amazon.com that the software was for MAC. As you can suppose, this item is going back to Amazon right away, but you know what? I guess it is all my fault. 4 years ago I purchased from crappy Adorama a professional video camera and I had a similar experience. I swore myself not to buy from them anymore and I did it, I deserve what happened because I already knew them. That time I kept the camera, but now they will eat this piece of garbage they sent to me. Minus 10 stars for Adorama.

Updated on 8/2/2016: This is the second part of my terrible and awful experience with this crappy company called Adorama. After 2 long weeks of dealing with this people, they issued a refund for the item I bought from them via Amazon.com, but they kept the shipping cost. I bought that item because was described as NEW and they sent me a USED, BOX OPENED, INCOMPLETE AND PROTOTYPE item (prototypes are not supposed to be sold). Why do I have to pay SHIPPING FOR AN ITEM I DID NOT ORDER? People, please, do not buy from Adorama. Purchase experiences with them are really BAD and the returns even WORST!!!

Apparently the credit card charging failed due to MasterCard marking the deal as "Suspicious". After 2-3 calls to MasterCard, it was resolved. She said (the representative) it will be shipped out today during all of our calls before and after resolving the payments. They finally were able to charge me after me making almost 14 phone calls to them overall. I was sure it's all over and I'm gonna get my item in time.

A couple of short minutes after finally getting this done, after spending my entire last day in the US on phone calls with them and being sure everything is fine - they called me from Verification and said "Your order is back ordered, it won't be available to ship". WHY THE HELL WOULD YOU OFFER 1-DAY ON BACK ORDERED ITEMS?? This is absolutely unacceptable! and INFURIATING! Why move a customer through all of this frustration and phone calls for no absolute reason? Why commit to 1-day shipping if you're going to take 2 days to even reply to an e-mail. Just ridiculous. DO NOT DEAL WITH THEM.

I called Trixie the next morning and she gave me the runaround. She told me not to worry that everything was fine. I asked her again about the second charge, but she kept ignoring my question. Finally, I was very upset and I told her to get a supervisor on the phone and that is when she told me that she would cancel the first order. I receive a cancellation email with a copy of an invoice, but it had another name & address on the invoice. She was trying to scam me! I tried calling her again and I ended up talking to another rep. He never answered any of my questions and the only thing he said, "It happens a lot, sorry sir." I will never buy anything from Adorama and I will never give my credit card information to anyone else. I called my credit card company and they are aware of the problem and they will be reversing the charges. Buyers BEWARE!!!

I emailed Helen around 11:00 am and shared my frustration with receiving my camera back to me in damage condition. I received an email back from her within that hour saying, "I was concerned to read that this was your experience. I just discussed with the Used Department Manager, and he assured me that a member of his team will be in touch with you directly. Please accept my apologies for the inconvenience caused, and don't hesitate to come back to me if you need any additional help." Manager Jack ** contacted me and he offered for me to send my Sony z5u camera to Sony for repairs.

The camera was sent to an authorized Sony Repairs Center, but I opt out from getting the repairs done to the camera. Jack ** suggested to me, that since I was trying to buy the canon 5d mark 111 camera; he would subtract the repair cost plus subtract additional money from the price of an out of the box used canon5 d mark 111. This suggesting made it affordable for me to purchase the Mark 5d 111 camera with a 24-105 Lens. I was very happy with Helen ** and Jack **. Adorama is one of the nation's largest photo, video and electronic retail and mail order suppliers, because of people like Helen **. Thanks.

I have requested a refund as well as to return the item for a new one and they said they don't have any more drones and will try to figure out the battery and maybe I should wait a year until it is out of warranty and then go through the service plan I paid for. However the service plan won't warranty something that has an open ticket so I have a $600 drone that I have never been able to use and no one from Adorama will assist me.

Original Review: April 9, 2016

When I purchased a camera from them in July 2015 they never stated or informed me that the ex1 camera was not updated with the latest firmware. I missed my first photo shoot because I had to send the camera in for update. I get the camera back 6 weeks later and 5 weeks after that I used it for a shoot and put 10.5 hours on it. 10 weeks later used it for another shoot. Worked ok but I had to use manual focus. Put 12 hrs on it and lost revenue because of it. Sent it to another photographer and he took a look at it and told me to send it back. I sent a email to Adorama and they told me I was out of luck and to send it back to sony for repairs. This company knowingly sold me faulty equipment and refused to fix or exchange the camera. Mind you it only used for 30 hrs. They are crooks and shysters that should not be allowed to sell damaged goods over the internet.

A few day later also NewLeaf call me that demanded that I have to send the unit back to repair center... I tried to explain to the supervisor that there was no repair only replace according to Adorama. So I contact Helen ** from Adorama and explained the situation and she told me that they will deal with NewLeaf and that I should send the unit back and she gave me an order number... Two day later even before I send back the broken battery, a new one already was on my doorstep... That was the best customer service I ever have of any American company.

The woman I spoke with on the phone seemed to care less about what I had spent to return the item PLUS my LOSS of $8.00+ for the 'FREE" shipping. This experience just reminds me why I need to NEVER shop online unless it is with AMAZON. Adorama lost what would have been a VERY GOOD customer on this deal. Live & learn.

The next day I received an email along with a return UPS label saying they would exchange the Phantom. The day Adorama received the Phantom back, I received a phone call saying they would not exchange the item. No explanation was given, and the person I spoke to didn't even know they had the Phantom back. The person I spoke to said they would ship the Phantom back to me that day or the next.

After 5 days of not hearing anything about the return shipment I called Adorama back. The person I spoke to said the item would be shipped that day, and then changed what he said, and said he didn't know when it would be shipped. I don't understand why they said they would exchange an item when they had no intention of making the exchange, but just as much why they won't ship it back to me. I think Adorama should honor what they said, exchange the Phantom for a new one, but at this point I just wish I had my Phantom back and never heard of Adorama.

Original Review: Feb. 19, 2016

I purchased a Samsung Gear S2 Classic from Adorama online as a Christmas gift. They were offering a $50 rebate MasterCard with purchase done between Dec 15 and Dec 21. I immediately tried to file for the rebate online but could not proceed because I needed the serial number. No big deal I thought. I would get the number before I gift wrapped the present. Once I received the item, I filed the rebate online - but WAIT. The rebate is not processed unless they receive a signed rebate form, the physical receipt (even though you've already had to attach a copy with the online submission), and the original UPC.

I mailed everything in on Jan 19th. On Jan 20th, I got an e-mail reminding me to send the physical forms in. A few weeks later I got a reply that the rebate is not valid since I took more than 30 days from the original purchase date to mail in the documents. ARE YOU KIDDING? I called the rebate headquarters, just to be told that it was Adorama's policy and to call Adorama customer service. I talked with Adorama's customer service and they said that there was nothing they could do since they did give you time to submit everything. (30 days minus 5 days for shipping plus having to wait until after the present was given and then having to wait to get the original UPC from the gift recipient does not equal a lot of time.) On top of that, since they ask for the original UPC, you can not return the item either. LOUSY CUSTOMER SERVICE. Will NEVER recommend.

Received an email 2 weeks ago saying they had received my camera and someone would be contacting me regarding the value. I've tried and tried to get a response from Jack ** on the value... and to just let him know to please send my camera back. It's been over two weeks and nothing. I fear I'll have to contact a lawyer to get my camera back. I never complain or take the time to submit a review but I will now and try and spread the word about how terrible this company really is. I wanted to give a business other than B&H a try but was stupid to do so. Please, never use Adorama for anything!!!

After 2 weeks I did not get any update and when I contacted the Customer care I was told that it will be rejected as there is address mismatch. I informed them that I was told that the updating was taken care by the customer executive while I called, but she was saying that I denied address updation by customer agent when I called. I dont understand why would anyone deny correct updating of address? I did contact adorama and update the address in my invoice and why wouldnt I update the same in rebate form? The agent was too rude to me saying that address in their database was different from my invoice. But the contradictory part was that when I called them I was asked to verify my address, and it was verified with new address which they said that is correct.

After some time when I asked for the status of rebate I was told that they have old address in their database and said it was rejected. I dont understand then how I was verified with new address. Its a kind of scam where adorama advertise saying all kind of rebate to get sales and rejects the rebate after selling the item... All should be aware of this scam and keep away from these. Go with amazon which offer far better customer experience.

I told them I could just keep the lens cover since I didn't have the cardboard, but they said to take a picture and send it to them so they can see the condition. The package is a bundle so they want everything back. They have not replied in days since I sent the photos. I am worried I am going to be stuck with a $1,200 lens because I don't have the cardboard for a $30 lens cover. Terrible customer service so far. Wish me luck.

I called and serve for the third time a man named Eric ** and again sent me the wrong package, made a very quick order, in my opinion with very little interest, so are the big companies, and they sent me the wrong order again. Or is that they are showing an image that is not selling. I recommend you think twice before buying into that company, otherwise you do not have anyone who speaks Spanish, so when you speak Spanish they treat you like you're something. I decepcionado Adorama much of which would be considered a disaster as a result. I imagine the mess they have in their stores.

I was originally planning on giving them two business days to respond, but on 12/29 when the tracking information still had not updated, I decided I would call their Customer Service. I was treated very poorly by the man on the phone. I did not feel like he was listening to me at all. Finally he told me that I had to contact Amazon. I found this frustrating, because on Amazon's page it told me to contact the seller. I informed him of this, at which point he got rude. Incredibly frustrated and upset, I ended the call and called Amazon's Customer Service, who were very helpful. Because the tracking information had not updated, they requested that the seller give me a refund. At this point, I reordered the product, this time to be fulfilled by Amazon rather than an outside seller. I continued checking the tracking information, which still had not updated.

On the morning of Wednesday, 12/30, the package arrived. At this point, with a new order on the way, I was uncertain what to do. I called Amazon and their Customer Support recommended refusing the shipment and having it returned to the sender. Amazon would initiate the return and refund process. Since then, Adorama has taken no action save sending an email on 1/04 to tell me that "Your question is related specifically to Amazon processes and is best handled by Amazon Customer Support." Amazon, for their part, has been wonderful, even calling and checking in with me. Both Amazon and myself have submitted requests for a refund, which Adorama still has not honored.

Original Review: Dec. 27, 2015

Bought a Magic Mouse for $59.99, $39.99 after $20 rebate. Filled out the online form and mailed in all my materials and received a denial a week or so later due to incomplete rebate form. Email said I was missing the serial number barcode, which does not exist. Clever deception to make the rebate requirements impossible to complete while simultaneously making this fact impossible to know prior to purchase. Adorama's business is fraud.

I immediately noticed that both of the lenses had marks on them - one more than the other. The lenses appear to be scuffed. I also noticed that something had evidently hit or scratched off a small area of black paint from the body of the binoculars (that small area was silver in color). It is clear that these are not a new pair of binoculars, and I will be contacting Adorama to ask their customer service department for assistance in sending a new pair. I am hoping that the model they sent was a current one and not an old model. I will be checking on that. I plan on writing back to report on the quality of assistance that Adorama provides.

My opinion is that Adorama doesn't want to help customers, and that other companies may provide better customer-service online. My suggestion for a trusted online-retailer would be Amazon (obviously). Also, please Google 'Adorama online reviews', or just search 'ResellerRatings.com' for other opinions on the company. My other opinion about Adorama is that Helen ** (I'm just taking a guess here, but she is more likely not a 'customer service' agent.... but more likely their online social media manager since she responds so quickly to any online criticism), doesn't offer solutions - which in my opinion is a little underhanded as the purpose is to most likely distract & not actually give the customer any tangible solutions. I was also informed that their call centers are located in Manila (Helen ** personally emailed me this information) - so they do not support local jobs, apparently.

Well, later that evening I chose Adorama over B&H photo. I placed the order relatively easily through PayPal and using a credit card. I specifically chose to use PayPal verified account to avoid a block on the charge by the bank or by the merchant. Still, the bank blocked the charge because the merchant attempted 4 charges in amount of +$2,500. I instructed the bank to allow only one charge to go through but I was told I had to replace the order with the merchant. The next day, 12/23, I contacted the merchant to clarify the situation. AT LEAST A 15 MINUTE WAIT TIME TO GET TO SPEAK WITH SOMEONE. I spoke with Salvin. I told him, "I placed another order after speaking with the bank because the previous one was blocked by the bank due to suspicion of fraudulent charge." He suggested to cancel the new order (which he did in about 10 minutes) and to re-activate the on-hold order by giving him the card number.

I did that and I specifically told him the order was a gift and I needed it released the same day. I was assured the order went through and there will be no problems. I checked with the bank and there were 2 pending charges of +$2,500. So far, so good. A couple of hours later I checked Adorama account only to see the order was still on hold. I called them again, another 15-20 minutes wait time, but I was in luck as eventually I got to speak with a CSR named Ned. He checked the order again. He told me the order was on hold after I've already told him that. He reassured me the order was in good shape. The first red flag, what company takes 2 hours plus to verify an order in the internet age? They called on both our numbers to leave a message to call back – we were not in.

One message was from Andrew from the verification department with the request to call back. They also called on another number we left with them and recorded a difficult to understand message but coming from Adorama. Regardless, I called the 3rd time and a lady told me again the order is on hold but that was usually normal. I did not have anymore patience and I demanded to get to the bottom of the entire charade right away. She put me through with the verification department and a guy named Tom (?). He asked me all kinds of relatively normal question for an identity check, and I gave him the answers but he closed the call by LYING in saying the order was approved and "you're good" twice as it refers to an order. If you think a rectal examination is more degrading than this order check, think twice!

I asked this character Tom if the order was okay, "How come it was not reflected on the online account page?" He claimed it takes a few hours or so. As I spoke with him I used the word we in saying we placed an order or we called. The Tom dude asked me in a very inquisitive and unprofessional manner who were we. Well, aside from the fact that today same sex marriage is no longer something to crucify a person about, I can choose my partner as I see fit and I don't have to give anyone any details about it. As I returned to the site a couple of hours later, the order was canceled.

Now, I understand they need to verify orders and all but to be mislead the way they did is something unheard of. It would have been simpler and more decent to say, "Your order is canceled." than to give me the run around for hours. Simply unethical and unprofessional. If you want the same treatment, go ahead and you'll probably find water-boarding a step in the right direction if you dare to buy from these people.

Knowing that Adorama had taken an unusual amount of time to ship a simple order, I carefully looked at the sealed boxes the laptops came in before opening them to confirm they were the right model. Something from the evasive responses on shipping I had received from Adorama and their extraordinarily slow shipping process suggested I shouldn't trust them I guess. Sure enough, they had switched out the computers I had ordered and shipped a much cheaper model that could be purchased anywhere for less.

I think they were hoping I would make the typical mistake most people make by opening the manufacturers computer boxes upon receiving them. If I had done that I would have been forced to keep them. And sure enough, almost the first question the customer service person asked me when I called to tell them they had sent the wrong computers was, "Did you open the computer box?" I got the feeling they were really hoping I had and were disappointed when I told them I had not.

Over the next ten days, I then went back and forth with several Adorama Customer Service personnel trying to get them to ship the correct computer. Various excuses were offered for the continuous delays over this period of time, none of which were legitimate, but as time went on it became pretty clear to me they weren't going to honor their advertised price, and every response was just another attempted rationalization on their part of their intent not to honor their advertised price.

Even more concerning is the fact that they left the ad posted out on Rakuten for a long time after they claimed it was an error. Now who would do that if they had actually made an honest error? So they essentially knowingly continued to falsely advertise by leaving the ad up. Who knows how many other unsuspecting people might have been similarly caught in this "trap". They blamed Rakuten for the ad error, but after talking to Rakuten I was able to confirm that all the ad content was provided by Adorama.

Adorama never admitted their error, ran me out of time with their delays in decision making such that I could no longer order the computers somewhere else at any price and have them in time - they were Christmas presents and Adorama knew this. Instead they offered a $100 per item discount off of their regularly priced computers or a $50 gift certificate. Even with a $100 discount on the item I could order the computers cheaper elsewhere, and I don't think I would care to risk ordering anything else from Adorama in order to use a $50 gift certificate.

I even went the extra mile and asked them to at least price match their competitor which would have cost me a lot more but would have resolved the problem with a compromise I was willing to accept in the interest of time, but they refused to price match. In short, I believe I was the victim of a bait and switch, so everyone beware. If you do for some reason order from Adorama, whatever you do don't open the box the manufacturer provides the product in until you have first verified the model number is actually what you ordered or they will have beat you at their game.

However, she won't budge and kept insisting the amount that was taken from me is for shipping and is non-refundable. I know this is only a mere 12 dollars but it's the principle of doing business and providing me the customer false promises and information. I use to like the company and have purchased a bunch of my photographic equipment over the years, but this time I've lost faith with them and the way they handled my issue. Never again will I ever purchase from Adorama even from Amazon or Ebay. I would rather deal with B&H which is ten plus better than them and their business practice is excellent all around. Also, you can cancel your order immediately if you mistakenly order an item. They deserve no star but the system won't allow me.

The 3rd stupid thing is she didn't even check the email attachment I attached (which is essentially a screen capture of the price at the time of request) before replying. This is not even about price match, not about customer support. It is a common sense. If she didn't read my attachment before answering me, she is wasting our time. This is not only down right stupid, but completely impolite.

After I sent an email addressing her stupidity, she replied "When you can address people politely, in a way that makes them want to listen, I will" (I guess "I will" means "I will read the attachment"). I told her to think about how impolite she was first (answering without reading clearly what's happened to waste our time). Secondly, she has to do it no matter what. She is obligated to do it. Unless she is fired. If she don't understand this, she is not capable of being a customer support (in these years customer support are so self-centered). And I remind her again, I am not asking her to something that she could do it "in the future" (the "I will" part she said), I am saying she should have done it in the past--read the attachment and refunded at the very beginning, rather than waste us so much time.

All in all, 1) she is too stupid, 2) too self-centered to think people need to address her politely even when she is that stupid indicating she do not understand her job (as customer support in general, and about what price match means in particular), she is not really suited to this job. In the hindsight, probably this is Adorama's tactic to make the customer supports looks so stupid to avoid refunding customers. I am looking forward to see their business ends.

Updated 12/17/2015 - Following the previous review, after ** played stupid and avoid the price matching, her manager finally agree to price match. The problem is, he calculated 29.95-24.49=4. Are they really that stupid? Or perhaps a way to avoid refunds.

Well I now realize this seller is extremely shady and has no sense of integrity. I would stay as far away from this Adorama Camera as I possibly could. Or you could be like me and end up with a used printer you paid full price for. What some people will do for money. In conclusion I reached out to the seller for a possible resolution and they basically told me to go kick rocks. Sounds like you got a winner here Amazon.

I was contacted in a timely manner by Stephanie who helped me through much of the transaction. Jack ** was the rep who evaluated my equipment and I felt gave me a very good price. The Sony equipment transaction experience was great, Stephanie even bumped my shipping up so I would receive it sooner. I have purchased equipment from Adorama since the late 70s and several times in between. I have always been treated professionally. This experience was just the way one would expect to be treated by a professional company.

So I called Amazon and they weren't much help, they said that they would contact the seller (Adorama) and see what they could do and I'd hear back in 24-48 hours. I'm impatient so I called them directly. They said that they would not honor the price because they made an error in pricing. Offered me a discount off the "correct" price. Well, I can't exactly swing buying 2 new laptops at normal sales price (thus the Black Friday shopping) so that wasn't helpful. I would think that a decent size business would honor their prices. Even grocery stores here in Omaha honor their prices. It's a matter of reputation and character that obviously this company doesn't have. I would urge people to shop elsewhere where they stand behind their word and let this company sink.

The online purchase said I would get free 2 day expedite shipping which I really needed because I was planning to use it for a shoot I scheduled around the delivery. It's been 3 business days so I look at the tracking and it won't be here for another week! I called customer service and the person that answered the phone literally, no joke, says "hello" and nothing else, like he is answering his personal phone. Seriously??? Then I tell him the issue and he is immediately rude and very unprofessional. He said he didn't know why it says another week or why I didn't get expedite shipping and that it could come tomorrow but that he really didn't know. That's it. No explanation, nothing. So rude and not helpful at all. I will never order anything from here again and will be switching to B&H Photo for all of my camera needs.

Original Review: Nov. 14, 2015

I purchased a laptop from Adorama on 10/19 and it was unfortunately just dropped off at my doorstep. My neighbors came home and found a box ripped open with the packaging scattered on my stairs and sent me photos. I contacted Adorama immediately and they opened a dispute with UPS, and UPS subsequently tried to deny responsibility. Anyhow, what has resulted was I had to call Adorama every 4-5 days to check up, only to be told to be patient and wait, and then told that they're going to discuss with UPS again, and to be patient and wait. It's been almost a month. I still have no laptop. I am at a loss of what to do.

While adorama has been polite, they have not been particularly effective. I can't help but feel that had I purchased from a larger company the outcome would have been better expedited. Anyhow, I do not think I will make such an expensive purchase from Adorama again. This has been a truly disappointing and frustrating experience.

They are very good at put their fault upon UPS with bad shipment. Even it is the fault of the UPS, it is their responsibility to deal with UPS, not the customer. It's been 15 days since I file the claim and no action was taken at all. They declare that the customer can return the product in 30 days on their website and it's been 24 days since I purchased the printer. They probably will wait until that time and they won't need to do anything then. TOTALLY SCAMMER!!! They are testing my patience and I have been patient enough. It is my first time with Adorama and it will be my last time. I will tell everyone never shopping with Adorama. I would rather pay more money to buy this printer on the official site or Amazon.

Original Review: Aug. 18, 2015

outnumbered the supply that we had on hand. At this moment we are not able to get more quantity to be able to fill this order. We therefore have no other choice but to cancel this order."

I call in to customer service to let them know that I do not mind a back order and I just want it for the sale price. Unfortunately I was told that the item was discontinued and no longer available... strange. So when I go back to Adorama's website the product has been marked as Discontinued/No Longer Available. Well I complain and try speak to a supervisor but just get shuffled around. Then today (2 days later) I check and the product is back on their website and available to order at the full price $999.99! I couldn't believe it. It appears that Adorama has canceled my order in an attempt to avoid filing my order at the sale price.

In stark contrast, I got absolutely nowhere with the 7 unsympathetic "standard" Service Representatives. If the company limits these employees from making broader accommodations to solving customer's issues, (from personal past experiences this can happen) I highly, highly recommend you enable these employees to have more authority in offering accommodation towards customers. The responses I received from these employees were VERY scripted. Which quite frankly led to most of my frustration, even more than receiving the wrong product.

Ultimately, I felt "no one" was genuinely listening to my complaints, and as a result, I got churned through the ranks with zero resolve and accountability, only adding unnecessary troubles to the issue.

However, if it comes down to these employee's proficiency in their people skills, or lack thereof, fire those that under perform, or whomever company you're sub-contracting with. Because "they" will eventually sink the reputation of your entire business into the ground and YOU WILL lose money. After all, they are the face of the company in the eyes of the customer.

Since you, Adorama, offer comparable prices to your competitors, you have to differentiate somehow. Exceptional customer service and loyalty seems like a good angle.

Original Review: July 11, 2015

I can not believe the lack of competency and accountability of this company. They are a direct competitor to B&H, yet with about 10% of B&H's great customer experience. I ordered a lens in mid-June for a shoot happening 2 weeks later. The order came with free expedited shipping so I knew I would receive the lens roughly 3-4 business days later, which it did. The issue, it was the right OEM product but the wrong mount system. I had ordered a Bower 1.5 NX mount and received a Bower 1.5 Nikon mount instead. My order form clearly stated an NX mount. Not only did the lens packaging have the word Nikon in bright yellow plastered all over the box, the box itself was seriously torn and damaged. Luckily (for me) the lens and contents were all fine.

Frustrated, yet tolerable, I jump on email to customer service and explain what happened. The next day, I receive a reply with a customary apology for the mix up and instructions how to begin the return process. I explained I needed the correct lens for an upcoming shoot. The CSR explained in order to receive the correct lens that I must take pictures of the wrong lens. So I promptly did and sent those to the CSR.

Two days later, I receive another email from a different CSR, thanking me for the pictures. I again inquired about getting the correct lens and this CSR sent me a return form. (Not a return label) Annoyed, I filled out the form, packaged it up with the wrong lens and went to my local UPS store to send back, costing me $26 dollars out of pocket. I got back on email and sent them a text and picture copy of the tracking number as well as the receipt for the shipping cost. (Since they didn't send me a shipping label).

Three days later, a totally different CSR responds that they have the tracking number and receipt that I sent. However, this CSR informed me that the lens was on backorder. I complained that their website did not reflect that information, otherwise I wouldn't have ordered it. By this time, I'm very upset, not only at the misinformation, but the length in the gaps in correspondence, the constantly shifting CSRs, and the lack of communicating with me as a person in a bind caused by their negligence. Never responding directly to any of my complaints and frustrations. Scripted apologies.

Fast forward, I looked up the tracking number on the return and it stated the Adorama had received the lens and someone there signed for the package. I email again to follow up. Again, a different CSR responds and informs me they received it and placed a credit on my account for the entire cost of the lens. I wanted the credit because the correct lens is still on backorder. I asked what about the shipping cost I had to pay for. They responded to please send a picture/scan of the shipping receipt. So I sent it AGAIN!

The next day. I email to inquire about the status of getting reimbursed for the shipping cost. Yet, you guessed it, another CSR responds. Their reply? "Please send a picture/scan of your receipt." At this point, I feel irate yet, defeated. So I send it again as a common png file. I get a reply from a different CSR that they can't open the attachment. To please send a pdf instead. So I converted the png into a pdf, sent it back yesterday morning and have yet to hear back from them yet.

Turns out Adorama's CS is closed both Saturday and Sunday. The New York store is closed on Saturdays. Who in the hell closes their business on the busiest commerce day of the week? Adorama, that's who. I went online to see where I could see my credit. It turns out, if you choose to receive a store credit, you cannot apply that online. You have to order over the phone with a CSR. Or maybe many CSRs. At this point, I have to say this has been the absolute worst customer experience I've ever, ever had with any company. I've had way better service from even these cheap Chinese vendors.

I know blunders happen, even to the best of them. But this is way beyond a blunder. This is total lack of care and concern for the customer. And a total lack of accountability, putting all the legwork of a return on the customer. I have a feeling this is how Adorama does business from the top-down, as every CSR reflected the same lingo and attitude as the one before. No one is talking to each other.

An added kicker? I work for Microsoft and we do a very high volume in media advertising. We employ entire film crews akin to Hollywood productions. Often, we work with multi-million dollar budgets. Adorama was a trial company before I would recommend them to my film colleagues. I clued Adorama into this fact early in the return process and as a result it didn't generate one single incentive for them to expedite the return process on my behalf as a customer, nor on the behalf of their own interests as a business. Trust me, to get a contract with a company like Microsoft could make a smaller company extremely profitable. If Adorama doesn't care to please someone like me, let alone serve their own interests, how does that fair for your average joe? Maybe the 7th CSR can tell me that. The worst. Stay away. B&H is still the way to go.

Original Review: July 10, 2015

I've now ordered 2 different items recently from Adorama, both involving rebates. Both times the items arrived without any invoice or packing list needed for the rebate and the emailed receipt isn't acceptable as "proof of purchase" despite the fact that you have to supply the invoice #, date, purchaser name, purchaser billing address, and original UPC first. Only after my last claim was denied twice and I complained to Adorama did they finally produce a totally different invoice that they emailed to me. So, on this item I sent an email requesting a copy of the valid invoice and the emailed reply stated he had just sent me the invoice "in a separate email" and that I should "check your spam/junk folder if you don't see it."

Not surprisingly, no invoice was actually sent. No explanation was made for why they wouldn't just attach it to the email that I DID receive, but I don't need an explanation; obviously Adorama has a corporate policy of doing everything they can to get rebates denied. Apparently that's the only way they can make money. Don't ever buy anything from Adorama that involves a rebate. Actually, don't make my mistakes and don't ever buy from Adorama period. Find a company that actually engages in legal business practices. I'm amazed that no one has filed a class action suit against them yet. Incidentally, I gave them 1 bonus star because my product arrived very quickly. Hey, I'll give credit where credit is due.

I waited three days to be delivered. It arrived 5:00 pm Friday. I opened the box and it was used unit. I tried to call them. They were closed and the answering machine message state they close 5.00pm on Friday and do not work on Saturdays but open on Sunday. After reading their terms of the return I backed the unit and took it to the UPS store and shipped the unit 6:30pm same day. I asked them to refund my money and the shipping cost as they were dishonest with me on the condition of merchandise. They are refusing to refund the shipping cost.

I do not recommend this company for any purchases as the deal with used product no one is sure what they receive from them is used or new product. Avoid them. Can anyone advise how to report them for fraud and misleading the public? Paid by credit card and I have already informed the credit card company about the dispute. I lost approx 40.00 dollars on shipping the goods to them.

Once I had it on, the tab key was acting weird... When I 'touched' not pressed the tab key, it would tab... so if I was resting my hand when I was playing a game around the number and 'qwer' keys or just browsing... it would go through my web browser. I told Adorama and they told me to get a MSI case number by calling MSI. I got a case number and gave it to Adorama, they provided me with a return package slip. This means that they have it on their end that I am return this laptop and should be expecting it. I put everything back in the parcel and with printed form RMA form. I properly filled it out and asked for a refund. At this point, I was very dissatisfied and never wanted to purchase an MSI product or from Adorama.

Now, a week later. I get a text from people who live in my previous apartment in Virginia saying that they got a big parcel under my name. When they showed me the picture, I saw the Adorama tape and I had a huge "WTF?" moment. How does Adorama receive a returned product that they should have in their system and a proper filled out RMA form clearly requesting for a refund, and make a mistake...? They don't even confirm with me or even send a notification that they've received the returned item. The warehouse folks just take it and ship it to my old Virginia address.

I am assuming that looked at my billing address and not make an effort to see where I shipped the laptop in the first place... So I call them and all they can say is "sorry", granted putting your anger out on the customer service folks is wrong. So I just wanted this resolved. They told me to provide the phone number of the current residents that live in my old Virginia apartment. Adorama folks said that they'll get UPS to contact the living in Virginia and pick it up. UPS called them and said that they'll pick it up today... but they didn't come. I called Adorama, and all they can say is "Sorry." I will never buy from Adorama nor MSI. I will make an effort to tell everyone my horrible experience and tell everyone to never buy from Adorama.

Original Review: June 17, 2015

I purchased a camera bundle from Adorama Camera while chatting online with one of their camera techs. I asked him to verify what the bundle included and he verified, as he looked at the offer, what I would receive. After calling the company about the order 3 days later they denied that this bundle ever existed. I provided them with a screen shot of the offer and the chat log with their expert who saw the offer. They continue to say "Sorry for the confusion" and "Sorry for the inconvenience." Their only offer to make this right is for me to return part of my order to get the rest of the offer because now "that offer no longer exists." It existed when I ordered it. A reputable company would honor their offers. Won't buy from Adorama again!

Original Review: May 31, 2015

They shown in listing set of bits 9 pieces, but send me set of 5 pieces, which I wouldn't buy in the first place; and now I do not want to return, because shipping cost will eat up my refund. After I contacted them, they told the set of 5 is correct. Even listing on website rakuten.com shown set of 9 bits.

Come Wednesday, one week after my first call, and I get an email that the item is now "Out of Stock". I call and customer service is incompetent and only keeps repeating "sorry for the inconvenience". I don't care if you're feeling sorry... I just want to buy an item and get it eventually. In the end, they are back ordered and have no idea when they'll get more in. I complained to a friend of mine from NY and he said that's normal. "In-store service is terrible too," he says. If you are wanting to commit suicide but need a little motivation, well Adorama can push you over the edge.

Original Review: May 21, 2015

I have made 3 different orders over the past 2 months that were 'supposed' to be free shipping and will ship out same day if order is placed before 10 am. All 3 orders charged from $2 to $5.99 for shipping and always shipped out the day after and one 2 days later. They also have issues with their online inventory as some of the items showed in stock and let me place the order only to find out 2 days later when the order shipped that some items were on back order. I placed an order about a month ago and one of the items is still on back order. One of my shipments came with the box torn apart with some of the items missing which Adorama refused to replace until I sent the originals back which I do not have because they fell out of the torn open box.

I called the customer support line but got a 'don't care attitude' and nothing was done. My last order 2 days ago was free shipping and I had ordered at 4:23 am eastern which is definitely before 10 am eastern but I was charged $1.40 for shipping, shipped via US mail and it just shipped out this morning which is 2 days later. Now, the lens and film I need for an event this weekend will not be here in time which is why I placed the order in the first place. With free expedited shipping and same day shipping this should not have been an issue. I'll admit they have the best value on photographic enlarging paper but this is the last straw. I'm done with Adorama camera. I hope my review makes a difference either by saving someone else grief or by someone at Adorama who actually cares will clean up these issues.

I called a few sales reps, and argued that this is ridiculous because I have a receipt for the bundle and camera for $1,299 and that they must honor that. Finally they told me to repurchase the item for $1,500 and they would deduct $200 and add the bundle I originally purchased. At this point I knew they were trying to appease with no actual intention to send me my purchase. I was told by Adorama that after a few weeks, if the open PayPal order is not charged, it will close. Well since the item is on backorder, Adorama does not charge until the item is shipped. So I emailed customer support, asking if the same exact thing will happen again, the response stated that they had no control over the payment, only PayPal does.

I had a feeling that Adorama would purposely hold the order till I either cancelled, releasing them of the purchase, or my order would go longer than the few weeks before it is closed out. Honestly, I read all the bad reviews about Adorama and their questionable methods. So I kept an eye on B&H photo and saw that they have the camera in stock on sale. So rather than wait and have my ordered cancelled again by Adorama, I went ahead and purchases from B&H which I highly recommend you do rather than Adorama. Interesting enough, as soon as I cancelled my order with Adorama, the camera is now in stock with them, hours later. Very happy to have went with a different company. It may be a coincidence, but I even mentioned to others I had a feeling they were purposely keeping the status on back order. I know this is a lot of text, but I hope it helps someone in a similar situation, go to B&H or Amazon.

Original Review: April 25, 2015

I receive an email for binoculars. Vanguard spirit XF10x42 for $129.00, but when I put it in the cart and go to check out, the price change to $199.00. I emailed Adorama and this is what they answered, "Special sales, and prices fluctuate based on market price and direction by manufacturer. We are not always given advance warning when a price is about to change or when a specific promotion will start or end. The price is now back to $199.99". I answered back saying that this was a false advertising. They didn't respond to that second email. I will never shop at Adorama again. Unethical business practices.

Third, I had never got the Fee Expedited Shipping with my new E-m5 mark II + new lens purchased. ALSO, the customer service was only care to get my credit card number and did NOT confirm my billing address which cost many inconvenience for me to get the package. My conclusion: Stay far away from Adorama for anything. My family members, friends and I will never again purchasing from Adorama.

Why ask for all that information if they're going to essentially do nothing about it? This is the type of practice that I expect from shady online retailers. Either shady shipping practice (bait & switch), or poor shipping logistic process. Poor customer service practice that, in this particular case, will cause me never to buy from Adorama again.

Amazon realizes that to compete with a B&M, the customer service has to be extraordinary. Adorama apparently has not realized this, and will most likely remain a small operation that will eventually be run over by the likes of Amazon. Save yourself some headache and deal with a better online retailer. Things might be okay if everything goes well with Adorama, but if something goes wrong, don't expect them try hard to fix it. Read their fine-prints carefully.

I'm not sure how this was ordered because I never ordered it. I called up Adorama and had a conversation with a customer service rep who had an accent. He is going to try and intercept the package otherwise I’ll need to return it. That's fine I don't want it anyways but he hung up before I could even ask when I’ll be reimbursed for this order that I didn't buy. Now I have to wait for PayPal to dispute this with Adorama so I can get my $949 back. I won't buy from them again.

Updated on 03/25/2015:

"Customer stated that he went to the 'website to check [my] order 4 days later. My order was not found anywhere'..." That is true. "When I asked him what and how he was searching on the Adorama website for his order - as he claimed he did not receive an order confirmation number….” I did not receive one by email. "...he refused to respond to me…" You have my phone number. Why not send me an e mail, I got 1 from you.

“It simply isn't possible to log into a website to search for an order, without an order number……” I went to the website, my account, down to order status. Return customer and signed in, no order found then I called the next day and was told I had no order… once again **. I called Adorama on the 26th…. Placed order again. I refused to respond, come on **. Do I need to complain every day? I have a job, can not get on this site all the time like you can. I was at work when I placed the first order and yes I should have written the number down but was told I would get a number by email.. I did not get one!

“When I asked the customer for his bank details so that I could try to trace his order by going backwards from the payment authorization, it took four emails before he replied to me…” I looked **, did not find 4 emails. Checked the spam box also. “Instead, he spent his time leaving false reviews everywhere possible…” You emailed once at my email address and then I sent it to you. This site does not count as a contact site and none of my reviews have been false.

“The bottom line is, Adorama does not charge until an order is shipped…” HAPPENED TO ME. “a) Refused to believe this - even though we ship around 30,000 orders each week to satisfied customers who would testify to this.” Not all are happy **. “b) Refused to accept that the first order he placed was delayed due to blizzard conditions, which made it impossible for UPS to deliver within the expected time frame.” No one told me this. Not UPS or Adorama. I was told I did not place an order that is why I did it again. I did get a confirmation on second try and it was still late. “c) Refused to cooperate with all my attempts to assist him…..” NOW THAT IS JUST NOT TRUE **. I DID GET AN APOLOGY BUT NOT FROM YOU **. I STILL WANT MY SHIPPING COST OF $42.00.

I replied to their email and explained their error to them. Their email had instructions on how to resubmit, by following a link to their site and clicking on a button labeled "resubmit." There is no resubmit button on that page. I followed their instructions to the letter, and they are blatantly lying about my situation. They have no intention of paying the rebate. Oh by the way, when they took my order they were out of stock. There was no information sent to me about this. When I didn't get an email with an order confirmation the next day, I went back online to find my Tablet was back-ordered. Take my advice and don't buy from this company.

I was authorized to send back the defective TV back to Adorama and received full credit.

As stated earlier, I was a repeat customer to Adorama and always was satisfied with their Service except this time with the TV.

I'm glad it ended well and Adorama helped in solving it.

Ramji

Original Review: Jan. 29, 2015

I'm another victim of this fake company Adorama. I purchased my LG TV 55 inch which turned out defective when I opened right out of the box. I immediately contacted customer service but they refused to replace the TV which I received 1 day back. They told me to get it fixed by the manufacturer. I even offered to bring the tv and return it myself so that they don't have to spend on return fee, but they refused everything.

Thank god I was about to order expensive camera through this store but never in million years. This is bogus company with absolutely no customer service. How will I know if the TV is good without opening, and if it gets damaged why should I get it fixed instead of replaced. I'm looking all options out there to complain in BBB and make my voice heard in all forums. Everyone should stay away from Adorama. If I can give 0 or minus stars I would be glad to do so. Thanks.

Anyways, I obliged, and provided the pictures. I had to re-send them 3 times - since they claimed they never received the first 2 emails. Ok. They finally had the pictures, and were sending them to the claims department. Keep in mind, Adorama doesn't give their reps a direct contact extension, so I was forced to speak with someone new EVERY SINGLE TIME I called.

Now about 2 weeks has gone by. I called them every day to get an update. Most times they said they'd call me back (which they never did), others they'd say the claim is being processed. Another week goes by - still no answer. About a month in and I finally receive an email with the return information. They wanted to reimburse me for the speaker - even after I told them on numerous occasions I wanted a replacement. So I had to wait another day for them to amend the return info.

I shipped the speaker back the next day - and it took 10 days for them to actually sign for the package. So now they have the speaker, but I've yet to receive any information or reply to any of the recent emails I've sent. It's been 2 months, and I'm still without the replacement speaker. Is this a joke? The system was supposed to be a Christmas gift, and that time has long since come and gone. Please, stay away from this company. Their customer service is embarrassingly bad - and I feel sorry for anyone that ever has to return a product to them.

Four days later the sounder showed up at my workplace. The box was shabby and the bar code had been blacked out with marker. I took the product home and opened it to discover it was missing many items including the power cord. I can't verify it was functioning because I could not plug it in or connect it to my television. When I contacted the company, they told me that they would send an email to the warehouse searching for the missing parts and maybe I would hear something back next week.

I purchased this item 16 days ago. I told them I want to return this and that I do not wish to do business with them. I am frustrated that Adorama sold me what appears to be a returned item without checking the contents of the box. This has been a waste of my time and will not order from them again. I would caution anyone from doing business with them and very disappointed with their shoddy service.

When I called the customer service the agent put me hold for 2-3 mins for every question. He said he could not help me as the promotion was no longer available. When asked to connect to the supervisor, I was on a 10-min hold and the supervisor came on the line. While I was explaining the situation she hung up on me. I waited for an hour and did not receive any call back. I then called back and talked to the representative and asked him to connect me to the supervisor. He put me on a long wait and told me that the supervisor as well as the earlier agent was not available. I called a multiple times and the same thing happened and every time they mentioned that the supervisor would give a call back. Never got a call back. When I lost my patience on my last call they connected me to the supervisor.

The supervisor was getting impatient on the questions asked by me. She said "It is a sales team problem and I am customer care. Let me talk to the higher ups and get back to you." I waited for 4 hours and there was no call back. The same cycle repeated that the supervisor is not available. I insisted on staying on line and after a long 15-20 min hold I was connected to her (SEEMS LIKE THEY JUST HAVE ONE SUPERVISOR TAKING CARE OF THE WHOLE CHEATING BUSINESS). She mentioned that they were giving me a 25$ Adorama gift card for the whole day they wasted and harassed me. And they would not even expedite my return of the device as I needed it for a graduation ceremony. WORST EXPERIENCE BUYING ANY PRODUCT. Hope there was a negative scale for rating this seller. BEWARE!!!!!

However, now the tablet was at a higher price. So I called in and spoke with sales explaining my issue and gave them the original order. The agent was rude and unwilling to help - don't know his name. He said I would need to go to customer service and abruptly transferred me. The only problem was that customer service was too backed up to answer. The recording told me to go to the website to place my order and hung up on me. Nice.

This morning I tried calling again and spoke with an agent. He was polite and pulled up my original order. I explained that the error was on MY end, and that I wanted to know if I could get the original price. He said that he would try to help, but would need to talk to the buyer since the tablet's price had changed. He would call me back. I received an email a little while later stating that I would need to buy it again at the new price. This is the part where I tell you why I am qualified to criticize:

I work in customer support for an IT company. We are both a call center and technical service center. I also work in retail at a specialty shop that does internet sales as well as brick and mortar sales. I know how retail works and I know how customer service works. I had many different people reply to me via email. There should have been some ownership of my call ticket - one point of contact. That way maybe my request to disregard the cancellation would have been received and acted upon. This is the part where I tell you what you should have done and why:

You should have allowed me to place my order for the original price. This way you would have kept a customer (repeat business - ever heard of that?), and not garnered negative reviews on the internet and social media (you know that people read those reviews... right?). I never blamed or accused Adorama of failing in any part of the original order. I owned up to my mistake and was looking for a little compassion and/or understanding.

Original Review: Dec. 4, 2014

Looking for some items for a photo shoot this weekend. Instead of ordering via Amazon Prime I decided to order from Adorama because website stated same day free EXPEDITED shipping on those items. So I ordered on Wed 12/3 (website says orders placed before 8 pm rate shipped same day.) At checkout I was charged an addition $0.50 for shipping? This caused flags but I didn't care as long as it arrived in three days as promised.

I called the day after I placed the order to get a status because order didn't appear on my online account. Was told "everything was ok." However at the end of the day only one of the three items showed shipped. On day two I placed another call to customer service asking about the remaining items. Again I was told "everything is ok" and that they would email me the tracking number (would not give to me over the phone; said it was too long).

After checking my email and tracking, I found the remaining items were sent REGULAR FIRST CLASS MAIL!!! Called customer service back and after 5 mins was told that they use a variety of shipping methods. When I told the rep that wasn't the issue; the order was not being shipped as promised and would not arrive for another four days, I was offered a small credit which doesn't help me with not having the equipment for the shoot this weekend. Won't be ordering from Adorama ever again.