Adorama Camera Reviews

IN STOCK AND READY TO SHIP actually means what it means! IT SHOULD BE IN STOCK AND READY TO SHIP! Freaking common sense right? Therefore, if as soon as you pay top dollars, the order is modified and items are missing, because supposedly in BACK ORDER, it was indeed a lie, a bait and switch technique to force a sale, because OBVIOUSLY that bundle of items was never IN STOCK AND READY TO SHIP... How lame!!!

They said since I had purchased VIP360, I was eligible for 60% of what the original price of the laptop was. That sounded great, so I tried to go ahead with that. Since then I have made claims over the phone and online to get the process started, where I will get a few different responses. 1. I get transferred multiple times then hung up on. 2. They make a "claim" which they never actually have. 3. They tell me to wait for a call back from them, which they haven't for 3 days. And 4. They tell me to contact the manufacturer for an RMA (WHICH I CAN'T DO BECAUSE ITS WARRANTY STARTED WHEN ADORAMA PURCHASED THE LAPTOP).

This process has been beyond frustrating, and I firmly believe that they will continue to do this until my VIP360 subscription ends, so they can either get another 50 dollars from me or so they aren't obligated to do anything. At this point, I will never purchase from Adorama ever again, as B&H has a great customer support team, that has never let me down.

I recently placed another order! Again, Wednesday (yesterday)! No idea what it is with me and Wed! For overnight shipping it was 110 dollars, so I debated back and forth with myself. And my husband talked me into picking the two day shipping, that it would be here Friday bc I need this stuff Sunday! I was AGAIN, informed it would be here by Friday! The next day, Thursday, my husband got a email stating it had shipped, so I was excited, and happy it was actually going to arrive on time! He sent a screenshot of the email...BUT, I caught their wording VERY quickly, they worded it very sketchy. Your order has been packed and is being shipped! It had not been shipped! This was around 3pm (my time, Missouri). My order was sitting in their store ALL DAY, before being shipped.

Let me stress, this is the part I DON'T UNDERSTAND...Everything is already in boxes and packed up. They just need to box them up to ship them out. Adding the padding/bubble wrap and whatnot. THAT DOESN'T TAKE ALL DAY TO DO! If it does, then you guys need serious help. From talking to customer service prior, I was informed that if a order is placed by 11 am the next day it will be shipped that morning. So, with my order being placed the evening before, I was good to go. They would ship it out the next morning, and it would be here by Friday. My order was not actually shipped until Thursday evening.

Today, is Friday, it is currently, 5am. I have talked online and on the phone to customer service, several times yesterday. The first woman on the phone BARELY spoke English, I had to ask her to repeat herself several times! She ended up hanging up on me, bc I started reading the shipping information they had on THEIR SITE, stating two days. ETC... So, after that, I wait a few minutes and call back hoping to get someone else, I can understand better, and maybe actually knows what they are doing! I call back and I get another woman, again WORSE English than the lady before! I have NO IDEA why this company would hire their customer service, in ANOTHER country! Who can't really speak our language, let alone they have no idea what they are doing. And they just simply don't care.

With the second woman, I couldn't even get out my issue, before she just stopped me and told me, "Sorry, there's nothing I can do!" So, I asked to speak with someone higher up, then she claimed she didn’t understand what I was asking. Then the line went dead, yet again. I was shocked at this point. And decided to do some investigating. My husband, found the site, and he's normally REALLY good at finding fair and respectful businesses, so I didn't think to much of it. Until THIS CURRENT ORDER! I Started finding more reviews, which concerns me EVEN MORE! I am convinced I will not receive my order today. And I am not sure what I am going to do.

I simply don't understand why my order sat in that store all day, before it was shipped. I own my own photography business and I plan to make a lot more purchases, but probably not with this site. And it's sad, bc I do love the store. I just don't like the fact they screw over SOOOO many people, and not one post I have read, has stated their issue was resolved. I know some people do not update their reviews, but most do. After, I get this order, IF I get everything I ordered, or if I get it at all, I may just cancel the credit card, and find another business. Bc, this is NOT how a business should be ran. If I was the CEO/Owner/or upper manager of this one, I would be EXTREMELY embarrassed of the company and all the reviews. And there are A LOT of reviews, with very similar issues. It's either with shipping, or customer service. This could be an easy fix, IF they truly wanted to fix it and actually care about their customers.

One other thing I just remembered, I mentioned to them that they should have more shipping options, for customers who need their stuff faster. Bc they only have UPS online. I was informed while chatting online, if you call in to place a order, they offer Saturday shipping, Fedex shipping and other options! But WHY not online...Specially for the VIP members and regular customers! He also told me they don't have a contract with Fedex.. And that UPS doesn't deliver on Saturdays. But, UPS informed me they do, if asked... And that any company who uses them can have that option, and at times at no extra cost!

I don't know I am just REALLY upset, and frustrated. I am going to see if I can get ahold of UPS and maybe see if I can come pick it up somewhere earlier. So, I can have it. SO, yes just like ALL the other REVIEWS, the customer is the one who has to try to fix the problem. I know a lot of photographers, and I have told them about this site, but I plan to let them know to be cautious, bc you might get screwed over. I hope this review helps someone, and I have to ask, I know we can't reply to other reviews, which sucks, but has ANYONE had their issues resolved? FAIRLY and PROFESSIONALLY, with this company? My email is **.

Once I finally reached the "claims department" I was told that I would need to wait 10 more business days for UPS to finish their investigation. I waited 12 business days, with no response. Then I decided to call and get in contact with a supervisor, which is nearly impossible. I was told that I would be called back by a supervisor on two different occasions, and I never received a call. At this point it has been 22 days (16 business days), since starting this journey and it has been the worst experience of my life.

Now that the "UPS Claim" is finished, they now say that they need their own security department to complete an investigation. However, they won't provide a time window or specific date that the investigation will be finished. While some of their customer service representatives are nice and helpful, the majority of them are not. One specific "claim representative" named Red R. is extremely rude and belligerent. On all three occasions that I attempted to contact a supervisor, I was only ever transferred to Red R, who is definitely not a supervisor. He then proceeded to raise his voice and argue with me because I nicely asked to speak with his supervisor.

Today, 04/29, I successfully waited nearly 1.5 hours on hold to finally speak with a supervisor named Lance. Lance reviewed my case and said that he "doesn't know how long this will take." Obviously, with no end in sight, I have had to take matters into my own hands. I am lucky enough to have a colleague that practices e-commerce law and he advised me to file a small claims lawsuit for the purchase and lost wages, which has totaled to around $4300 at this point. If you are unsure about this company, just go check out their BBB reviews, then make a decision about making a purchase with them. WARNING: You do not want to have to deal with their customer service department. They will give you the run-around to save their money.

Adorama may be a generally respected vendor, and everything may be fine when they get the order right, but their customer care is an absolute nightmare. Over the course of the last week, I have dealt with at least 8 different customer care associates through exactly 44 emails (so far), multiple chats, and my initial phone call. They simply do not care about me as a customer enough to fix THEIR ERROR in a timely manner.

It’s not a complicated issue. I purchased a Clearsonic drum lid kit that was supposed to come with 6 pieces. Two of those pieces did not arrive. All they have to do is either locate the missing box and send it or refund me for the value of the missing items ($190). That’s it. But for an entire week, I have been getting emails telling me that they are trying to get hold of their warehouse, but are getting no response. It’s constantly, “Please give us 1-2 business days”. Well, it’s been a week at this point. I keep getting passed off from one person to another. They can’t simply contact their warehouse and locate the box. Or, it’s not that they can’t, it’s that they don’t care to.

It has become clear to me that this is a greedy company that does not care at all about their customers after the sale. Their customer support department has been outsourced to another country, so the associates have no investment in the company or motivation to truly help. They have no interest in resolving my problem, but it seems they plan to just sit around and try to wait me out until I give up. That’s not going to happen.

Unfortunately, they have me at a disadvantage because I can neither make them contact the warehouse nor make them refund the value of the missing items. I just have to sit here and wait on them… Do not, do not, do not purchase from Adorama unless you really enjoy ending up in “Customer Care” sinkholes like the one I am in at the moment.

Now once my new gear arrived I was happy, but I had a slight problem on set with the new Ronin gimbal as one of the motors seemed to have a hiccup at about 70% movement. Adorama told me to send it in and they would offer an expedited service to replace it. I figure I am going to be down a gimbal a day or two and I'd make it up. 2 days pass and I hear nothing, even though I was promised a replacement. I call back and they tell me they are sending it today. Another day passes and nothing. I call and get online again, and they tell me it is being sent. Again, nothing comes. Now it's a week later and I'm trying to explain to my client why there's no gimbal.

I call Adorama for a 5th time and the customer service rep tells me there is none in stock and they have no date to ship. They will offer me a $350 credit when a new gimbal costs $499. After all the lies and ** they spit at me, it's 8 days later and I have no replacement, no plan and no way to make this right. This is the last time I ever buy from Adorama. I urge everyone to save themselves the headache and avoid this company.

When I asked for my gear to be returned it did not arrive complete and they even kept a Sony A6500 body I had sent. The excuses then began and the camera body I sent in (in original packaging and perfect condition) was sold to someone and they sent a replacement that was physically damaged and not in original packaging. After months of phone calls I had to simply accept a $500 offer to be done with the nightmare. I received an email with the $500 credit however Jack ** only credited my account with $250, so I have been unable to get the remaining $250 because anytime I place an order the account does not show the credit and I'm transferred to Jack ** who takes the order and then the orders are cancelled and I never receive the credit.

My guess is that this tactic is used repeatedly by Jack ** to get steal from great Adorama customers, and they get tired of dealing with the headache and go away. Quite simply Jack ** of the Adorama used department has stolen gear from me and there seems to be no supervisor or anyone at Adorama I can report this to as I always get transfer to Jack ** when I call to resolve the matter. Adorama as whole has treated me well over the years and this review isn't about the store but rather Jack **, everyone else at the used the department has been empathetic and polite. Beware when dealing with this individual as he comes across as a skilled career criminal. Much like the despised archetypical, sleazy used car salesman.

Original Review: Feb. 13, 2021

I ordered a CANON EF-M 18-55MM F/3.5-5.6 IS STM LENS for Canon Mirrorless Cameras but I received a regular EF S 18-55MM Kit lens. I put a claim for Adorama, but they ask for I send back the lens they sent wrong to me at my own cost before any refund. The cost of shipping this thing back is greater than what I paid. Also, the EF S 18-55MM Kit lens sells for $29 see attached picture and the price I paid was $69.00 plus shipping. In the attached invoice ** the item was wrongly packaged and identified by item number **. I am an international customer that trust Adorama and now I am stuck with a product I did not ordered and even more expensive than its regular price. At least I would like to receive the refund of the difference for what I paid $72.75 minus $29.00 that is the price for what I received. Adorama offers me a refund after I send the lens back, something almost impossible due to the logistics involved.

They denied my refund claim on at least three occasions, saying I only returned one headset. So I call and said, "If the original package I received from you guys weighed 5 lbs. according to your original shipping label, and had two of the exact headsets inside... and my return package drop-off receipt shows the return package weighed 4 lbs, 15.1 oz... how can you say I only returned one headset? It makes no sense--even mathematically." I eventually got on the phone with this same person (a manager), and after they gave me the same idiotic response, I'm ashamed to say that I yelled at them not just for their stupidity, but for their blatant stubbornness to do what was right and refund my money. Totally not worth the money.

I would have rather just been stolen from, and not let my temper get to me. Who knows--the person I have been dealing with over the matter still probably doesn't understand their ignorance, except the fact that I angrily yelled at them. I will apologize to them personally/over the phone, but I still want my refund. This has been a ridiculously difficult experience and I would advise that NO ONE order any of their products or services... EVER.

I had another quote from another reputable site (KEH) that valued the total items to being effectively $800 and the price of the item that Adorama says explains the large discrepancy is only worth $182. The rep who assisted me kept cutting me off and would not let me speak. The rep then increased the price by $50 and made it seem like he was doing me a "favor", which I do not appreciate this type of approach (i.e. overpromise, underdeliver, and say that they they are doing me a favor). I would highly discourage anyone from using Adorama as I do not find their practice to be honest.

I got a follow-up email that stated they could only ship it personally. I just a knee replaced am not able to walk yet, let alone carry the box with home electronics to a UPS Store. So if you buy at Adorama, they will not ship where you need it delivered, but expect you to incur the charge personally to ship it to where you need it delivered. Nowhere on their website in the shipping session does it mention they refuse to ship it other than to your billing address. I guess that also covers if you are on a business trip, you can't order something and have it delivered to you. Adorama is the Donald Trump of camera stores.

I contacted customer service and provided a picture of the bent handle. All I wanted was a replacement handle, as it was a pretty good deal, even if for a used product. I had already thrown away the outer carton by the time I contacted customer service about this and they requested pictures of that. Since I knew I would be unable to provide that picture, and that it would likely be a bigger issue than it was worth to me to haggle about this, I dropped the issue and ordered a replacement handle, on my own, from another retailer.

This used/open box sold as new issue popped up again, however, with an order I received last week. I had ordered a set of Jamo S 809 speakers (along with some other things) that arrived in seemingly good condition, as looking at the outer shipping box. When I opened this box, there were three styrofoam packing pieces. The styrofoam that the speakers sit in, one that was around them at about mid-point, and the styrofoam that was on top. The top and bottom pieces were fine but the piece around the middle was a different story. I could see, as I tried to pull it up off of the speakers, that it had been broken in several places, all the way around, and then taped back together with packing tape. I thought that it was odd but was willing to deal with it.

I got both speakers out and screwed the metal feet on each of them. When I went to put the grills on (frame made of a type of pressed wood), one was fine but the other was broken all across the midsection. I took pictures of everything because I wanted to be able to provide the proof in order to have the problem taken care of. Of course, I contacted live customer service, via chat, and one of the first things I was told, after I explained my issue was, "I have confirmed that this was a new product". I am sure that it was not as the grill was cracked and the styrofoam packing had been broken and taped back together. Then I was told that it could have been damaged during shipping. Again, I explained that I did not believe that to be the case because of the condition of the styrofoam packing. I was then offered a partial refund of $50.

I needed to contact the manufacturer to ensure I could order a new part (and that $50 would cover the cost, including shipping), as the rep said that he could not get me one from their warehouse because they could not break stock, before accepting the partial refund. Before I could get back to the Adorama rep, he had disconnected the chat. I reached out again, got someone different, who would not do anything, as far as a partial refund, but did offer to arrange the order of a replacement part. I said that I would be willing to accept this as long as it could be handled in a timely manner. He said that a "follow-up coordinator" would contact me within two business days.

The timeliness of a two day or less contact didn't happen, so I had to reach back out to get an update. I was told then, that a replacement part was being shipped to me from their warehouse (when I was told before that it wasn't possible) that day and that I would receive a tracking number when it shipped. A couple of days went by so, again, I contacted them and was provided with the tracking number. Now I will wait and see if I get another used product from a company that I have only ever purchased new products from. Not only do I have issues with receiving used products when I have ordered new, but I also have issues with customer service that seems to try to pacify but not rectify, unless pushed to do so.

It STILL hasn't shipped to this day (the following Tuesday). It's well over a week since ordering and since getting definite notification that it was actually boxed and ready to ship... and it still hasn't shipped !! And they have no clue where the parcel is... I know something has shipped when a 3rd party courier actually confirms this, I'm going to take a statement "It shipped the other day" with a pinch of salt until I get confirmation by the courier.

BY the way this isn't some low cost item, we're talking $700 of product. I've had to get Paypal involved to get my money back from this bunch of complete amateurs, their so-called customer service is a joke, they don't know where the stock is at any one point in time... Any decent retailer can tell precisely where a bought item is: at the picking stage, at the packing stage, ready to ship, shipped, on its actual way, delivered. They don't contact you back, you have to do all the chasing... and it gets you absolutely nowhere anyway!

MY ADVICE IS TO AVOID THIS RETAILER LIKE THE PLAGUE, they don't deliver, they can't deliver and their customer service sucks in the worst way possible, they don't know what to do when something goes wrong... They do NOTHING to make it right, and the customer has to do ALL the chasing, every single step of the way. To cap it off the refund now has to be authorised and checked ???, when they know full well the parcel never shipped??!! (100% Provable by a 3rd party (FEDEX.) I won't buy from this place ever again, that's for sure. Just so you know this is a genuine purchase My order number is **.

Original Review: Nov. 12, 2020

FedEx made me pay $64.50 for the shipping then some exorbitant customs fees 170 euros that was like a bad surprise! I was never told I would pay 170 euros after the $64.50 for the shipping. This is insane! (I'm from France). I'll never buy on Adorama again. Amazon is way better than you. 224 euros to ship a $912 product, seriously Adorama?!

Steven

I contacted their Verification team and they were absolutely no help at all, they couldn't even give me details as to why it was on hold and why my payment was declined? I had more than enough funds in my credit card and I even called Capital One who were baffled as to why they would have declined me! I was even provided an approval code to provide to Adorama and they simply said it's no good and that my payment will not be accepted!

I had zero issues using that same exact credit card a week before to purchase another laptop at my local Micro Center. I have never gone through such a horrible online shopping experience before, the only answer they gave me was "your payment wasn't accepted" even though Capital One said there's absolutely no issues with my card, my information and my account on their end!

Then the ~11,000points I accumulated from that transaction did not credit to my account for MONTHS. I lost track of how many emails I sent trying to figure out where my points were. Then the next year when I tried to use those points it kept giving me an error at checkout. After some emailing, I learned that despite showing 11,000pts in my account, they had expired because it was a month past the date I placed my first large order. I had to make a huge fuss about how ridiculous that was given the amount I spent and the fact they were not even in my account for months. They told me "too bad, so sad...that's the policy" for the first 10 emails but eventually I was stern and sarcastic enough to get them to reluctantly allot me the points I earned by spending over $12,000, woohoo.

Only for the next item I order to arrive in the same condition, the shipping box was smashed in on 2 corners, and the lens box itself had of course, NO PROTECTION at all, once again. They really look at something worth $1,200 and decide it needs nothing in the way of padding, it is the only explanation for how appallingly lacking their packages are in protection. The inside of the lens box was completely cracked meaning the box had fallen well over 8-10ft and hit the ground hard. I refuse to pay for a brand new item and get something I know has been completely dropped with no protection, it's a joke as the paying customer, and it could have COMPLETELY been avoided if they ever properly packaged anything.

Now, despite the fact that this was well documented with pictures in a timely manner they made me email back and forth between 3 different people for 2 weeks just to be told "Ok we will let you return this but we don't have it in stock so you won't get an exchange" but their website literally lists it as in-stock this very moment as I am writing this even. It said in stock last week when I shipped the package back, I made sure of it because this lens is always going out of stock. I already know they will not honor the reduced Sale price I paid for the lens originally and will tell me I have to pay the extra $350 if I want to buy it again. Because that is how they operate. IF this happens (pretty much a guarantee; I can sense it) then I'll happily do everything in my power to divert as much business away from them to B&H because honestly it's just a joke at this point.

They always speak with me like I'm trying to rip them off, it's incredibly disrespectful and even more annoying because all of this stems from poor package protection, followed by poor customer service when you want to return the item that was destroyed as a result of being poorly packaged. The cycle will not stop given these 2 factors within the Adorama business model. 2 years of the same problems, it is unacceptable. I've ordered an equal amount from B&H and even used stuff from KEH photo, not once have I ever had a single complaint or unpleasant return, so Adorama has no basis to justify this behavior on.

That's being lazy in your position, everyone in the Sales department should be fired starting with Louis ** and they need to hire new people that have the same knowledge. If you don't have any knowledge about the equipment that you are selling unfortunately you shouldn't be working at this company. It's not fair to always refer customers to have a conversation with one person Lewis ** doesn't check his voicemails. Right now his voicemail is full. You cannot leave him a message. Every time they transfer me to him I wasn't able to leave him a voicemail. They told me I should email him, guess what I sent him an email including Julio an email. Neither one of them responded to my email. When I had a conversation with Inigo a customer service supervisor he reached out to the supervisor in the Sales department but, unfortunately the supervisor in the Sales department had Julio call me and I had a few conversations with Julio already.

Julio already knew what I wanted. He was one of the Sales Representatives that told me that I needed to talk to Lewis **. The supervisor for the Sales department doesn't even have his name on his voicemail. You don't know who you're talking to. How can I trust someone to handle a situation regarding one of their employees when they are unprofessional themselves? My experience with this company has been horrible. I wasted time and normally I would move on instead of trying to work with a company, I tried to give this company the benefit of the doubt. The people that works in the sales department are making this company look really really bad. I encourage corporate to read this review and take action against everyone in the Sales department starting with Lewis ** and the supervisor. I have no choice but to take my business somewhere else.

I was looking forward to working with this company but unfortunately the sales department is lazy. The one thing that really upset me is the fact that Lewis told me he was going to send me a quote the same day that we had a conversation and he never sent me the quote. He started a quote and it was with three cameras and when the lady that I spoke with told me that I was really upset because I was waiting for the quote, and when I had a conversation with him yesterday for the last time I explained to him that he told me he was going to send me a quote the same day. I don't have anything to do with what took place in New York. That's out of my control and he could have emailed me informing me what was going on. It's not what you do. It's how you do it.

Lewis ** is not professional. He bragged and bragged about all projects he worked on, he talked about a project he did with John **. I didn't care about that. He told me that he worked with other studios but where is the profolio. If you are going to tell a customer about any projects you have worked on send your portfolio, no one is going to believe you if they don't see a portfolio of your work and when you are working for a company like this it's a team effort. There is no I in team. These guys they are not team players. I don't know if they have some kind of arrangement going on with Lewis **, because they keep referring people to him. It was annoying to be told each time I needed to have a conversation with him. I even explained that we are on two different time zones.

I am a business owner. I have important things that I need to do, none of them tried to reach out and have him call me until I asked to speak with him. Now then all of a sudden they transferred me to him. When I had a conversation with Lewis Arthur he was rude. He was arrogant. He was sarcastic. He was disrespectful. He did not understand, what I was looking for even though I explain to him in full detail what I am looking for in the equipment that I'm trying to purchase. He didn't understand. He kept putting me on hold for whatever reason and came back. I was placed on hold about five or six times during the first phone call we had, he lied to me telling me I need to be licensed by the FCC and I called the FCC and they told me that's not true because of the platform I'm using. He then told me that he couldn't give me a price on any equipment until he knew how many bandwidths, I was going to use.

I informed him that I found out I didn't need a license and that I'm using fiber. I provided Lewis ** with information in an email and I never received a quote so out of frustration, I explained that I'm done and I told him, "You are a joke and you wasted my time. I spent 2 weeks trying to get ahold of you for this." It seems like people don't understand or want to help me with the equipment that I need for my project because I'm doing things differently than how it's setup now. I've noticed that Companies in New York, California and Florida have employees that loves to waste customers' time and they're not very knowledgeable at all.

Something is fishy about this company and I am really disappointed. I was recommended to check out this company and purchase from them but I have nothing but a bad taste and sour taste in my mouth with how they are dealing with this. Also to note I had also purchased 2 items from ebay (camera related) that same time I purchased the item from Adorama and had NO PROBLEM. It went through without a hassle. Just disappointed in this.

I am going along with the exchange because I can make great use of the lens I ordered, however I have to now go rent this exact lens so that I can use it for my client in 2 days. First and last order from me. I simply cannot take the risk of receiving another defective item and then waiting around a week for the entire return/exchange process. Any other times this has happened for me (twice in 6 years), the retailer simply sent out the item I ordered immediately as we both agreed that I would be charged again had they not received the defective item within a given time frame.

I then asked what the reason was as to why my card wasn’t able to be verified and all I got told was “Our automated credit card Verification system is private, confidential and secure. To prevent identity theft and fraud we can only give customers general reason for cancelations. We are unable to go into specific details about our process or specific reasons for denial of orders. Please allow up to 5 business days from the time your order was cancelled for your funds to return back to your method of payment. We apologize for any inconvenience caused.” I now have to wait for my money to be put back into my account before I can even purchase the camera I had planned to buy. Not sure if I want to even order from them at this point or if I should just buy it somewhere else. Has anyone else had this happen before? What would you guys suggest I do?

I'm now looking into buying a new camera system and my first thought was Adorama. I log onto my account to find I have not accumulated any points as promised in store so I called in customer service. I was dealt with a representative who clearly had no respect for my issue. She claimed my purchase was made before the point system was introduced (which I checked and I bought my gear a mere month before it was officially introduced) so I asked her about other customer reward systems that may have been in place beforehand when I made the purchase. I explained the story of how I was actually offered some product at the time. She legitimately said "it's too far back, I cannot check" and I was completely speechless. The point system hasn't even been introduced for two years and she made absolutely no effort to check the claim I have made and showed absolutely no compassion for what I was experiencing.

On top of that, I ended the call asking about my Flash system that I've had trouble with recently. I asked if there's a procedure to see if I can repair it and the representative just said "it's out of warranty" cutting me off before I actually offered to pay for the service. I clearly told her that I don't mind paying if there's anything that can be done, I just wanted to see if there was a way or procedure in which I don't have to buy a new one and given how it's only worth $110, I imagine repair for an item as such would not be very high. The vibe I got from her was that she was annoyed with the question and simply wanted me to buy a new one instead of fixing the one I already have.

Overall, I'm disgusted by the customer service and the lack of care from the staff of Adorama for their customers. I clearly stated I was interested in upgrading my camera gear through them and even offered to pay to fix gear that may or may not be defective. The representative did not take my issues seriously, and put little thought and care into my concerns. I honestly feel cheated and lied to but more so outraged that the representative knew I liked my flash and would likely buy it again from them regardless of the outcome. For a store that claims to be "a family-owned business, our goal [is] to provide you with the same level of service that we would give to our own family," I did not feel this whatsoever. In fact, I felt simply like a number to you guys who had such little care for a system that should REWARD customers for shopping there regardless of how BIG or SMALL the purchase or CONCERN is.

I purchased two items on April 27. The first item, sent via UPS arrived on May 1 and the other, send via UPS Mail Innovations, was expected to arrive on May 2 based on tracking. It did not. I called customer service on May 4 and was instructed to call back because "these things take 7 days". I called again on May 5 (it hasn't arrived) and was told that a replacement product will be shipped and that I will be getting an updated tracking #. I did not.

I called CS on May 6 and was told to wait because tracking data showed movement. All this time, tracking showed it sat in a USPS facility in a city about 2 hours from my location. It then showed up in another USPS facility in Houston. It basically arrived in our state and then was routed to Houston, about the opposite of my location. I called CS again on May 7 and was told to wait until May 11 "because these things take up to 10 business days". On May 11, the item did not arrive and tracking showed it was routed to another USPS facility in Houston. I e-mailed and was told to wait another day because "there was movement in tracking". I called and was told a replacement was going to be sent.

Today, May 12, about 10 days after it was expected to arrive, and roughly 15 days after the item was ordered, I called to follow up and customer service attempted to give me a USPS phone number for me to check. And then I was informed that tracking showed it was either going to arrive today or tomorrow. I asked for an email to confirm this new arrival date and I never got one. I did receive an email that tracking showed it is on its way after sitting in two Houston USPS facilities for nearly 6 days. They even offered me a $15 coupon. I told them to keep their money. What is emerging is that Adorama was never serious in replacing the product if it did not arrive after 10 business days. They are going to let the "tracking" take care of itself, however long it will take. Beware. If something goes wrong with the shipping, you are on your own. Avoid for now.

We asked them to please provide a photo of the box so that we can point to them where we placed the drone, but they declined to do so. We make purchases on Amazon regularly, and occasionally would also return items, but we've never experienced any incidents like this before. Now, we don't even know who to ask for help. They misplaced the item, and now they are asking their customer to pay for their own mistake. Not only is Adorama unreliable, but it keeps playing tricks on its customer. I truly don't understand. Can someone please help us? Our case number: **

I called to check on that and was told that I needed to speak with the salesman about the discrepancy and that an item on my order was on backorder. I told the customer service person, who was extremely rude and carrying on multiple conversations at the same time, that I wanted to cancel my order because of previous conversation about availability. She told me to hold on a minute as I sat there for over 15 minutes listening to her talking with other customers. I hung up and called back and informed the person that answered that I wanted my order which he did.

I was told that they did not charge my card until the items were put together and they were ready to print a shipping label. This is not true. As soon as you make the order they put a 10 day hold on the funds without even checking they can fulfill the order. I buy online from multiple companies and never have I had them hold my funds until the order was fulfilled and ready to ship in case of this exact issue. It is true that they don't actually charge your card until it's shift but they put a hold on the money and and you cannot gain access to it for 10 days after they've done that. I will never order from here again under any circumstance.

Original Review: May 6, 2020

I purchased this lens on Thursday for $499 and paid over $30 for next day UPS air. I did not receive the lens until Monday. I contacted Adorama on Friday and they said someone would get back to me but they never did. When the lens arrived, it had significant fungus in the lens as well as substantial dust. They would not issue a partial refund because they said the lens was rated a condition of G and posted a link to their website detailing their rating system. The listing did NOT state anything about dust or fungus; I would NOT have spent $500+ on a lens that did. My previous interactions with Adorama were good, but this interaction cost them a customer for life.

Instead of doing what is right (per their own policy) they have decided to keep my money, and not honor their guarantees. I hope that they are willing to make this right, and can understand that the $100 I would receive back will almost instantly be spent on more camera gear. I am currently shopping for another lens in the $700-$1000 range, but this time I don't think I will be looking at Adorama. So much for stimulating American stores!

Around mid April (after one month) I had to email them again and I was told that they made a mistake with my address and they were going to resend another check. I even offered them to send me the money as a credit on my credit card, Paypal, Apple Pay, Venmo, etc. but nothing. After an email exchange of 25 EMAILS as of May 1st I'm still waiting for my almost a thousand dollar check. Two months after I have mailed them the lens. Way to go Adorama!!! This is the last time I will deal with them. When you want to trade your gear do yourself a favor and look elsewhere at reputable companies like KEH or MPB, I should have done that since the beginning.

I called the worst csr department on the planet (referring to Adorama's csr) over 60 times by now. On several occasions where I was lucky enough, to get through someone very rude named Rad; apparently he's the boss man there, and all other meaningless agents look up to him as if he's the big daddy. Going back to earlier period (less than 15 phone calls), one of the random agent claimed that Adorama has received an empty box, but that story later quickly changed to never received the returned package; because it was delivered to the wrong address. Contradicting the idea of mysteriously receiving an empty box, as previously stated by csr. At this point I'm thinking... how ignorant they must be? to state that they received an empty box (or any box from me that is) for this return, when UPS clearly states that we (UPS) delivered it to the WRONG ADDRESS and cannot retrieve the package.

I cannot even wrap my head around how UPS delivering to the wrong address TWICE would even be my fault? Since the impression that they gave me is somehow it is my mistake. When clearly I would not be the one to deliver the package. Going back about Rad, I do not know what his problem is, but first off extremely rude. He said he could not get a hold of me. I remember telling so many adorama cs agents that when I am working I cannot pick up my phone, so email me or if you must call, please use the number I have provided additionally.

I was hoping this issue could get resolved within a reasonable time frame, but between lack of care from the Adorama's poorly trained cheap csr team, completely ignoring the documents sent out by UPS, and Adorama being an extremely disorganized company; I would highly recommend shopping on amazon, BH or somewhere else. Definitely not here!

Do not be fooled by their live chat or phone support systems existences. Absolutely ZERO support! Even if you call the actual store in NY they refuse to help and click you right over back to these useless csrs in the Philippines. After spending so much time trying to get through someone reasonable, I came to a realization that Adorama has intentionally structured such "servicing" department. In order to force customers to either give up or possibly just hoping that you, as a customer, would go away. VERY SHADY to say the least!

The first CSR I managed to talk to initially gave me someone else's order info from nearly a month before and then after I brought this up he found mine but said I would need to wait 1-2 business days to get a tracking number. I'm on business day number 4 currently and I've talked to 2 others who have sent me canned responses about the end date of the shipping range being 4/28 and please give them until then and explaining what drop shipping is. My package is now in limbo since I have no idea where my order is or when it will actually arrive beyond the nearly week long shipping range they gave me. I work from home now, and I may have a $1300 package sitting on my porch for hours with no way of knowing. This is unacceptable.

Original Review: April 3, 2020

Ordered a Glow 28x39” Reflector Panel with stand - SKU# 1249953 on 03/27/2020 and paid Expedited 2-Day shipping. Created my account when I ordered via Facebook so when I went to review my order, the Account was showing no orders on file but I received confirmation emails regarding my order. Finally received an email that my order shipped on 03/30/2020 and after selecting the tracking number provided in the email, there was no information yet, but it showed the address in the email was my old billing address.

Called to have this corrected on 03/30/2020 with Adorama. Representative advised she would request to have the order redelivered to the correct address or have it dropped off at the nearest UPS store, and I would receive an email with this information. Never received information via email, so I called back on 03/31/2020. Finally received an email on 03/31/2020 from Adorama stating the package was confirmed by UPS that it would shipped to the correct address (it showed my correct address).

Followed the package and on 4/1/2020, package was delivered to incorrect address. Called Adorama immediately and they informed me that UPS had an error and the request was never processed correctly. Mind you, I never received a notification that this issue occurred. Rep told me that they would reach out to their UPS liaison and I would receive a response via email for status update. I personally called UPS and advised my package was delivered to the incorrect address and gave them my correct address. Because I called immediately, UPS was able to retrieve the package. No email from Adorama on the status so I called again on 4/2/2020 and they then advised me that UPS could not deliver due to an incorrect address. Now I’m extremely frustrated.

I informed all representatives that I had not received any correspondence about any issues or delays and now my package is two days over the time frame that I requested it to be delivered. Adorama Representative tried for tell me that initially the request was put in for redelivery so that had to be approved, and I had to kindly inform her that I received an email from Adorama stating UPS confirmed the delivery would be to the correct address. Again, representative advised I would receive an email after the “unit” was corrected to “apartment”, which I never had an issue with before with any of my other packages from UPS. Never received an email. Called Adorama back on 4/3/2020 and was finally informed that my package was out for delivery using the same tracking number. Followed the status of the package and it showed “In Transit” on 4/3/2020. Just checked back and it showed the error with the incorrect address.

Had to contact UPS myself and update my address again. Per rep, it would be out for redelivery on the next business day which is Monday! This was terrible communication and a waste of time ordering through Adorama. There were no call reference numbers provided when I requested, no confirmation or update emails were ever sent, I had to do all of the leg work between Adorama and UPS, and my Expedited shipping fee was a waste, because I still haven’t received the package. I did request a refund and they stated they would be refunding me the difference for regular shipping and expedited shipping costs, and I would receive an email, but no email again! I will be following up tomorrow or Sunday, whenever they are open since now they’re closed.

This whole experience has made me not want to ever deal with Adorama being that the communication is terrible and this whole process took a whole week and more to have resolved...if I even receive the package on Monday. Because I don’t ever want to do the leg work (which Adorama should have been working twice as hard to resolve) I will never order any items from Adorama again. This left a very bad taste in my mouth as a first-time consumer of Adorama, and this isn’t even a product review. Let’s see how the actual product turns out!

After series of emails and calls I got written email that refund will be issued. After weeks of no refund checked with Adorama, now they say you will get store credit and no information of this was passed on to me. Then I asked for reverting this store credit to my credit card used, now new information that I will be getting cheque instead of fund transfer to my credit card. Somewhere I read in this forum that issued cheque was not accepted by bank. This seems going nowhere to me. Any help please!

Being suspicious of other products from Adorama, I took the last photo from the camera and uploaded to a utility on the Pentax website (since this was a Pentax camera). That utility is meant to tell the shutter count on a camera. My new camera should have had zero or a very low number (maybe in testing it at the company), but instead I found the number to be way higher than what should be expected on a new camera. I believe, like that macro lens, I was sold a used product and charged for a new item.

I tried contacting Adorama and nobody responded to my inquiries. I posted a question on their Facebook page on 20200322, simply asking if others had noticed this with the gear they bought from Adorama (paid for new, got used). I then shared my experience of the sales this month. Nowhere did I slam the company or say anything bad - I simply asked a question of others and shared my experience. Within minutes, that post was removed by Adorama. I assume they didn't want anyone hearing of another's concerns over this type of matter. Interesting that their Facebook page does not allow for Reviews either. Maybe they are hiding bad business practices!

I again tried contacting Adorama to inquire about a return. Since I had already opened up the packages for extra batteries and charged them and since I had used the camera (about ten pictures) - would I get a 100% refund. Nothing! No response! I tried using their Facebook page, a form on their website and an email - NOTHING! I tried their chat, but it's down - probably for the weekend. I run a photography group in my town - probably 200 people or so. Like my post on Adorama's site - I did not blast this company or tell anyone not to shop with them. I simply told people of my experience of spending a lot of money for new products and then received used products. Many people have already expressed surprise and concern that a company with such a well-known name would conduct such business practices.

I have a lot of other equipment in this sale - two lenses for example. How do I know if these are new or used? They don't look scuffed or anything, but neither did the camera. Those lenses, like the camera were in bubble wrap, but not sealed in any way. To anyone reading this - just be careful and aware that you may get a used product for the cost of a new product from Adorama. Should you buy a camera - do an Internet search to learn how you can check the shutter count on your camera. Every major camera manufacturer has a utility for their line of cameras to do this. Don't settle for a used camera if you bought it at new prices.

As of this writing - this matter is not resolved. I spent some time checking on reviews online about Adorama - which I should have done prior to this sale. I didn't because I've purchased other items at Adorama over the years. I wonder now how many of those items were actually used instead of new. I also didn't check prior to my purchase because so many major review sites rave about Adorama. However, the reviews I looked at today are from consumers. Not good! Many, and I mean many, give Adorama a rating of one. Many also have complained about getting used items at new prices. What a shame! That a company of this size, and one raved about by so many camera company websites, conducts business in this way. Other people, by the way, have expressed major concerns about the customer service at Adorama being very poor. I'm seeing that very thing right now. Yes, what a shame!

Original Review: Feb. 22, 2020

Sent my Sony FS5 Mark 2 worth $5,248.00 new. Offered $2,205.00 after waiting 2 weeks for inspection. They send my check and my mobile bank app did not accept the check. Paypal did not accept the check. Went to the Currency Exchange and they would not accept the check. Went to Walmart and then Kroger and they could not read the check. Drove the hour to my bank and my bank did not accept the check. Called them back and I have been waiting 2 more weeks and have not been paid.

It has been 18 days now and it is STILL not resolved.. I once again called Adorama and asked to speak to a supervisor, I was placed on hold for 12 minutes and then the CS rep came back and said that the supervisor (Nancy **) refused to take my call stating she would look into it and get back to me..I then asked to speak to a Manager and was told they were all busy and was assured one would call me back before the end of of the day...Not surprising that I never heard back from the manager. I don't feel that Nancy should be in the position of Ambassador CS if she can't and won't address and resolve issues that arise. I have cancelled my credit account with Adorama and will NEVER do business with them again...Funny thing is...I went on B&H website, found the same item, 50.00 cheaper, ordered it and had it in 4 days...They have definitely earned by business from now on.

On the following day, they emailed me that they just updated the warranty information instead of giving me the investigation result about why the new printer was already registered by someone in NJ. I didn't ask for warranty update or give permission to release my information for warranty updates. I called them and they said that some models come with some warranty time preloaded, which I have never heard of.

I called Ricoh customer service and asked if it’s the case. They said they had never heard of such things and the warranty should be registered by a buyer/end-user. They added that it is illegal for vendors to update warranty information using customers' personal information without permission. They said the printer would have been returned/refurbished and sold it as a new one. Also, they said Ricoh never registers any products in the warranty before selling them. Adorama still insists it’s a new printer. Even though it’s obvious that they sold the used printer as a new one, they said I can’t return the printer and refused to issue because the 30-day return period had already passed. And now I am stuck with the printer that does not work at all.

Original Review: Dec. 18, 2019

Adorama offered a good price on Heos 5 Speakers. I ordered 2 units with PayPal. CS Responded “on back order. No charge until shipped”. This was May 2019. Every month I received an email “Sorry, still back order”. In July I had to transfer charges to my Visa card when CS said Pay Pal only holds orders 2 months. I did that because I did want the speakers for my new Denon Amp. Finally, a week ago an email tells me “sorry, Heos 5 Are discontinued”. I was offered a maybe discount on some other item TBD. I told CS I had suspicions after a month that this was a bogus ad. A bait and switch perhaps, at any rate nothing occurred to change my opinion. I did note to CS that those speakers appear to be available on Amazon and other sites, so “discontinued “ was an excuse, not a reason.

Maybe Denon dropped Adorama. But I never did get an explanation. CS did say they would like to make this right, but offered no serious solutions. The 7 months period of waiting I ordered several audio items but not from Adorama because I was unhappy about how my order was going. My card was not charged. I did not lose money. But I am not happy either.

Original Review: Nov. 25, 2019

I have purchased thousands of dollars in equipment with Adorama. I have also done the same with B&H. I have traded high cost items with Adorama previously and had a fair trade experience. This time...Jack **, a manager in the used equipment department, thinks I'm a fool. His first cash offer for my photo equipment was less than 50% of the value, NOT the 70%, as advertised. I was told if I was trading for Adorama items, I would get more money for my trade. I felt like I was buying and selling a used car. They try to push the trade through. They NEVER provided an itemized value they determined for each item I shipped. I asked for it and it was not provided.

Since there is mark up with new equipment, I knew I would get a better deal by trading and purchasing. I took screenshots of Adorama's website with the matching photo equipment that I was selling in same condition. I took Adorama's list price as my basis for what I valued my equipment and then took the 70% mark, which they advertise. (Mint: Profoto D2 Duo 1000w/s, Excellent: Canon 400mm f2.8 IS USM II, Excellent Canon 5DMIV & more).

I sent an e-mail to Mr. ** outlining the items I wanted to trade in and what I was willing to accept for them. I also itemized a list of the new items I wanted to purchase with the trade. He calls me on the phone rushed and tells me I have a zero out of pocket trade for my desired purchases and it would be going to ship out. I thought great! Happy customer...

I then get a shipping notice and invoice and when I go to my Adorama Account to find a credit worth much less than agreed to and several items on my list had been excluded. In other words...Mr. ** gave me a $6,100 credit for equipment, with a minimum value at the discounted rate of at least $1,000 more! That was just for the three items I actually listed when I sent several other items I haven't included in this review. I sent an email trying to clear up any misunderstanding and Mr. ** respond for me to call him. I called and left him a message with NO return call. Until now this is still NOT resolved. At minimum, I now have to get my attorney involved to attempt to resolve this issue. I would say SELLER BEWARE!

I have never had a single problem over the last six weeks making about 15 purchases totaling about 13K, many returns made by mistake, getting refunded, or shipping. I only regret not purchasing their awesome VIP360 membership which I will do tomorrow if they can cover my recent purchases (they have never said no to me). They also have great support, a learning center, Adorama TV, and so many more benefits. Seriously, as a big Amazon shopper, I buy all my camera gear and lighting from Adorama only. They are also a big company with many customers, but some people are just never happy no matter what you do for them. Some of the negative comments here are suspect for me because of my experience with Adorama, and they don’t deserve some of the comments made here.

The problem is, it happened so fast, I didn't have time to think.  

My expectations of how Adorama does business is by clearly presenting all the relevant data and then allowing their customers to make thoughtful, informed decisions. I was caught off guard by the used car salesman fast talking techniques of the over-the-phone-Adorama. I waited the rest of the day for verification of my transaction, but all I got in the evening (after hours) was a shipping notification. I did not receive any verification of the trade-in of my lens, the details as discussed over the phone of the purchase of the used lens, or verification of the used quality of the lens being sent to me. The Adorama employee lied to me about not having new models in stock, tried to cheat me on the price of a used one, and didn't honor the additional $200 trade-in credit when correcting the price. Save yourself the stress and headache and sell your used equipment elsewhere.

I read the whole listing and this was not mentioned whatsoever for parts or any E1 error. I double-checked my receipt and emails about the purchase...nothing was mentioned. The rep told me it was unreturnable due to the disclaimer. I requested the listing information and they said it was taken down and they will need to retrieve it. I knew they were lying at this moment so I said, "No. I need a refund or I will call my bank," and only then did they grant me my refund but without the shipping cost refund. They then told me I had to pay UPS to ship this item back and I would be out of over 80 dollars due to their mistake. They finally granted me a free shipping label to return but I am not sure they will issue me a refund after seeing reviews on here. I may have to contact my bank for this fraud transaction. I needed a second flash and 2 aperture 120 D's and I ended up purchasing from Amazon instead. Never purchasing from Adorama again. You lost a customer.

Well, they offered me very small money. Laughable. But that’s not the worst. They trade in department is rude and uncaring. Arthur is talking to you like you are beggar and not a customer. I talked to them about just exchange for Sony gear. Zeiss Batis 85 mm, Tamron 28-75 and a Flashpoint Speedlight V1. They said I will need to pay extra $200 which I did not agree to and asked to send me my gear back. So they offered just even exchange with no extra charge for open box equipment. I was particularly worry about Zeiss, and asked multiple times if that’s the lens I am getting and was confirmed that that’s the one.

I am getting email now that they send me Sony 85 mm not Zeiss 85mm which is $350 cheaper!!! Where is the deal guys?! They just give me open box equipment for the same money they offered me on a beginning (if I would take cash). ADORAMA TRADE IN DEPARTMENT WORKS LIKE FIRST CLASS SCAMMERS!!! They want to give you cheaper stuff. I want my equipment back ADORAMA! I will have my business elsewhere and never buy from you again! I want to warn everybody- never trade in your gear there. Go to B&H - they are serious people who treat you like gold, and don’t act like scammers in Adorama! I hope I can get my gear in same condition I send there, with all the warranty and original packaging! You would think they value they reputation and customers, but all they want is to cheat you and make profit. Unbelievable!

I will contact USPS and provide them with, not only tracking number but ACTUAL record of step by step updates on how USPS supposedly they not only received but delivered a package to the door of my house. This would be considered a Federal crime, falsifying government documentation to extort monies from public. Thank God I have half a brain and was able to figure this thing out. About to go crazy with dozens of calls a day from a bank that was also swindled to believe a poor consumer like me, an honest hard working person would do such a thing to big old Adorama. I will contact USPS and open an investigation a.s.a.p.

Original Review: In brief, I purchased one used item. This was the only item I purchased with Adorama credit. I purposefully only ordered one item and decided I wouldn't buy any more items until I paid off this purchase. I had made multiple payments when after a few months I noticed The balance had increased dramatically, I went into my account and found they had charged the item again.

I contacted Adorama, they did an 'investigation' then told me I had to open a dispute with their bank. They sent me the tracking number for the original purchase I did order but produced a tracking number stating I had requested some Endicia Internet Postage service and tell me I have to get in contact with this company to get info when their mailing service is USPS and I never had to even request any such thing when I placed the original order. I never received a second package nor did I place the order. Now they harass me and the bank has charged me with hundreds of dollars of late fees. I will never buy from Adorama ever again.

I emailed their customer service regarding this and they said that they only charge an account once the order ships out. But in their FAQ, it is clearly stated that: "If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account." I am disappointed since it's my first transaction with them. Hope I can get my refund as soon as possible.

Well the manufacturer they were purchasing from CyberPowerpc understand the need and rush for my laptop and immediately cancelled. I called them and asked if they could cancel the order and speed up the return as well and they just gave me some generic it will take 1 to 2 business days bs. And could not even manage to express an interest in the situation just "yeah ugh we emailed them so yeah.." type response. I'm sitting with no laptop for school listened to their associate who kept assuring me day after day that the item would come and when it didn't oh well and no sorry and definitely not a little urgency to try and proficiently get my damn money back $23** just you could purchase a another computer while you wait..like I've got another 23 hundred lying around for school.

I've never felt with anything like this I had to pry info on my order. I've sent so many emails trying to get things to move faster with them and not once have they done anything to go out of their way for consumer convenience. Useless for real I'm sorry to anyone else having to deal with these people. They literally said my order shipped on Amazon the next day after I ordered it lol. So I can't even click cancel I try and end it on the site it tried sending me a return label lol. All about that rating instead of letting real times show. Their associate tried lying about that as well and said the Amazon time means how long they have until it needs to ship... I'm sorry but it literally says expected delivery date haha oh man I just want my money back from the upgrade shipping and especially the 2300 sitting in limbo the last week thanks for holding my money and ruining my grade why did I trust you people.

Original Review: Aug. 19, 2019

They agreed to purchase my Canon 50D for $150 and sent me a shipping label. I sent them the camera in early July 2019 and they acknowledged receipt of the camera on July 15, 2019. Instead of sending me a check, they asked me to contact a person named Isaac to discuss the transaction. I have tried to contact Isaac on several occasions but was only able to leave a voicemail. They have not returned my calls and when I call I cannot reach a real person to speak to. They now have my camera and haven't paid me for it. I consider these people thieves.

Original Review: July 25, 2019

I just had the WORST customer service with these bunch of jokers. Their "Price Match guaranteed" is just a blatant lie that they'll never respond back unless if the planets are perfectly aligned. It's THAT bad. Not only that but the last chatting agent basically hung up after we finished our chat, not allowing me to leave a rating for the horrid service. If they're going to have a price adjustment service, they should at /LEAST/ have a speedier and an actual price adjustment service. If you see a better buy elsewhere, don't bother and just cancel the order and return it. I lost 31 dollars because of these. Please note that this was also my first time buying from them. NEVER AGAIN.

Josh replied with just this sentence: "Incorrect. I’m not calculating an upfront figure on the TC. I was only quoting a figure on the G2 lens." Why would you not calculate an upfront figure for the TC when I clearly stated that I was looking at selling both the lens and the TC. I emailed Josh back and asked for a value on the TC unless they are not interested in purchasing. Looking at the lens - with a resale value of $600 (although this same used lens is selling for much more than that on their site) - and being offered 70% of that would end up being $450 cash....for a $1,300 lens, two years old, in excellent condition. Based on this experience, I would NEVER sell any gear to Adorama and really question why anyone would. ebay, Craigslist, NextDoor - all better options.

They took the money out of my account. They said my payment was declined.... Two days later it now says processing and nothing else. And it's the weekend, so there's no customer service to speak to. I WILL NEVER DO BUSINESS WITH THESE SCAMMERS AGAIN. And I was warned against shopping at Adorama on some photography FB groups I frequent. I should have listened. I'm gonna lose out on a really big gig and a lot of money because of this. STAY AWAY! Please trust me.

My first transaction on my brand new card...the lady read back my balance minus $2g's!! What? I call their department of liars, whom try and claim, get this, my bank is in Denmark?? I'm calling from a landline?? A landline from Arizona; I honestly couldn't point on an unlabeled globe where Denmark is! And my bank I can assure you is many plane ✈️ rides away. Googling it. It's above Europe & Africa! Many, many thousands of miles away!

Anyway, so then they send my bank the wrong phone number to call, me the "right" one to call, but refuse to talk to my bank, and give me nothing but lies when confronted with evidence I'm in America! Couldn't have some bank that doesn't exist outside of the U.S. It doesn't matter when talking to con-artists anyway, not like they're going to say "Well, to be honest I ripped you off, but-t-t you caught me on a really good day. My boss gave me a bonus for tanking this elderly woman's account. Ahhh, you can have your money back, but just this once."

All they did was take money out of an account, mind you without processing my order! Highly illegal to just take money out without anything being ok'D, nor shipped. Then their department gives me a pack of lies about my bank being in...Denmark? I googled all banks in Denmark, now tell me does Ringkøbing Landbobank sound anything like my an American bank name!? I suppose their excuse would be what? I hop in my jet with my passport, open a Denmark? Bank account, hop back in my jet come back to Arizona and call them on a landline? I will not stop until my money is back where it belongs, believe that! And believe I won't stop using every social media avenue, and every connection I have until I get my blood, sweat and tears money back!

Original Review: July 3, 2019

So a couple weeks ago I ordered a renewed Lenovo laptop from Adorama Camera via Amazon. When I received it, the laptop was as expected but the charger I got was the wrong, it was 65W but not type-C like my laptop. So I promptly called Adorama and tried to get my actual charger. Customer service said they would look into it and let me know in a couple of days, this was Friday. So I waited past the weekend and Monday. Then on Tuesday I had heard nothing so I called, same response, but they asked for pictures of the charger this time. So I sent them to their email, and I waited again since they said they would update me. I wait again, still nothing, I call the next day.

They ask me if I sent the pictures, which I did, so I sent them again in direct response to an invoice, this time they said they would reply within the day. That day came and went. Decided to wait the next day as well. Still nothing. Finally on Friday, a week after I got my package and reported the issue I call again. They promise again they will get back to me the same day. This time they keep their word and I get a response telling me they have a charger ready to ship. GREAT I think. So I wait a couple days. I get the charger box in the mail, open it up and I got a charger, but it's a Dell charger and it's a 45W. So yeah I got a Type-C charger for my laptop. After 12 Days I really hoped I would get the actual Lenovo 65W charger for this laptop. Instead I get some random one. So disappointed.

Months later I checked my order status and did not find the order number active. The filter was back in stock, the price had increased, but my order had disappeared. I had never received a cancellation so I called customer service. In a nutshell I was told that the price listed online was incorrect and my order had been cancelled in accordance with their pricing policy. There was no explanation given as to why I never received a cancellation, just a thank you for being understanding. I'm not understanding, I'm annoyed. I found no pricing policy on their website, only complaints from others that this is not unheard of conduct from Adorama. I WOULD be understanding had I not found many similar complaints online and received a cancellation with an explanation soon after placing the order. Mistakes happen but this is plain dishonesty.

All of this after they butchered my order, forced me to buy gift certificates to place the order because their website couldn't process it properly, didn't deliver it when they said they would, and put a $4700 authorization hold on my credit card for 7 days when they were only supposed to charge me $113. I have filed a complaint with the Better Business Bureau because I do not believe they operate business in good faith. I gave them every opportunity to resolve my situation and their solution was a gift card. I will never buy from this company again.

Moreover the gold sticker on the face of camera that comes with a brand new camera is missing. Gold sticker that says 1.4 f fast aperture lens is missing. Who do they think they are, selling me a used camera for a brand new camera price. I had ordered it a month before his arrival here in Thailand so there's nothing I can do about this OLD, USED camera. It's already been 2 months since I purchased it. Very Bad Adorama. Order: #**.

The laptop arrived and I started using it. Pretty soon the laptop started to freeze up and reboot. Many hours on the phone with Apple and Adorama trying to figure things out. Finally the customer service gave me an RMA and I sent the laptop back. I was suppose to get another one. So far I have not received the replacement laptop nor the credit for the purchase price. So I call Adorama and first person says I was outside the return period and hangs up. Second person tells me the computer received was "dirty".

Anyway, again many hours later, still they will not tell me what is going on and why they are dragging their foot on sending a replacement functional laptop. I had always thought I was dealing with a first class business but the first time I need some service, they have failed pretty miserably. They are not interested in solving the customer's issues. I am going to dispute the charges with AMEX AND order from BHPhoto. I and people like me have kept money flowing into their coffers was too long. It is time to show them that we have choices and they cannot do business like the MOB.

The last email I received asked for photo evidence which I complied & sent immediately. I was told I would be contacted within 2 business days. This was this past Monday & I'm writing on a Friday with not one response. Instead they sent the UPS guy to inspect the package with a damage claim. The UPS guy & myself were both puzzled as to why they would do this seeing that the package never had the contents in the first place. I never asked for any of this within the process of spending 2600$ & at this point feel hopeless in all dealings with Adorama. I'm writing this as a testament for someone else when you think of purchasing large priced items from Adorama. Maybe it will save someone the headache that has haunted me ever since I click the button. Concerned shopper.

The first issue began when they sent me an email on 3/25 (a week later, they claim to process returns and exchanges in 2-3 days) saying the returned was “declined” because the serial number on the camera I sent did not match the one on file. I responded promptly that this is not possible, at least on my end. I sent the exact camera they sent me, exactly as they asked, in the condition it was sent to me in. I told them either they had recorded the wrong serial number to begin with or something seriously wrong happened during shipment - both issues are beyond my power. They responded TWO days later saying they’re working on the issue.

On 3/27 they told me I had sent the camera in the wrong box. I sent the camera back in the Nikon refurbished box it came in. I responded promptly and said I sent it back in the box it came to me in, as their return form asked. No reply. Yesterday, 4/1, I called customer service. I exclaimed my issues and they returned with the same thing that I’ve heard through emails. “The serial number doesn’t match, the box isn’t right” and I again told them how this wasn’t possible on my end. I’ve done everything they asked exactly how they asked. The customer service agent was absolutely no help. She told me she would forward my message over to the agent who had been emailing me and have her call me. 24 hrs later and I haven’t heard anything.

I understand small companies have to watch their back for scammers, but if these issues are true they are completely beyond my power. I sent the camera I was sent initially, the exact way they asked. I have emailed them multiple times with no response. The customer service agent on the phone was useless. It’s been almost two months since the initial purchase and I have nothing to show for a $1,399.95 camera. I am a college student who is completely self sufficient. I don’t have $1,400 to throw around. I have dealt with lots of companies, and this is easily the worst I’ve been treated. I have been left in the dark after 7 attempts to get the issues straightened out.

I waited five more business days and called the man who had sent the email. He did not return my call and I was later told he had gone on vacation. I then called my original contact who said I would have a quote early the next morning, but he would follow up with an email and that I would probably already have my quote when he did. Well, he did follow up, but that next morning still no quote so he referred me to a supervisor. I told him about the broken promises, and he said, "You will have your quote by 5:00 this afternoon. If you don't, contact me." Well 5:00 came and went and still nothing.

I called him the next morning and he did finally have a quote which I agreed to. He referred me to someone to take my order. I asked when I would receive my new merchandise and he said, "I can have it to you by Tuesday." I guess he didn't really break a promise because he said can have not will have. Tuesday came and went. No camera. It finally arrived on Wednesday and while checking out everything in the box they did not send me the adapter so that I could use my older Canon lenses. I called and they are shipping it to me hopefully tomorrow. I thought finally I'm finished, but when reading the camera manual it referred me to the lens manual, which since the lens was not in the box I did not receive. So, here I go again...

Talked to the guy there yesterday who is the one and only guy who can make decisions on offers for their used items, to make an offer on about $4000 worth of junk they got listed in their ads listed as "for parts or not working" and I told the guy my offer and he was OK with it and accepted my offer of $3800. HE, NOT ME, HE wanted me to check with the company that manufactured the items first before I bought them, to see about warranty coverage and gave me a serial number that wasn't even a serial number at all. Just a big waste of time for me and everyone else involved at the manufacturer.

I also told him that I could tell him how to fix items like these very quickly and easily that weren't working so that they could list them for full price, saving them thousands of dollars over time. Guy wasn't even interested at all. Smart huh? And this is a department manager there, or so they tell me. Called today to talk to him and buy the almost $4000 worth of items we made the deal for yesterday and no answer at his extension at just after 9 am when they open. I talked to other people there who were claiming he was coming in late at 11 am, then he was in meetings until 1 pm, and since 1 pm, I have called numerous people there numerous times and got nowhere. Called his extension as well all day long. Left message in his voice mail and no return call as well. No return call at all by the end of the day. I called early to buy the items before someone else bought them up before I could.

This is how important a $4000 sale is to them at this company. So just imagine how important a $4 or a $40 or a $400 sale is to them if a $4000 sale doesn't matter. But how stupid is it to not even be curious, to just blatantly not care that there is a simple way to fix items they have and double their money on? If that's their business model, something's wrong at Adorama. I'm quite sure if upper management or the owner got wind of this kind of stupidity, somebody would be looking for a new job. They would be if they were my employee. And to ignore information that would have saved or made a company thousands of dollars, well, I think most companies would slightly frown upon this.

Even after I said this, Helen **, their Customer Service Ambassador, responded in true corporate fashion to my reviews out there. Make the customer look like them problem. But it seems there are a lot of problem customers leaving them bad reviews at multiple sites out there. That's strange isn't it? So many people who are just bad, problem customers.

Talked to FedEx several times, and was told that they never received the package. Customer service outright lied to me multiple times telling me that it was shipped on Thursday. 4-5 PM Friday, no delivery, customer service is still lying to me telling me that it was shipped overnight on Thursday and "Rest assured" it would be there on Friday. Tracking updated at 4:35 PM Friday indicating that it was only then picked up from their warehouse. Seriously? I paid almost $50 at the beginning of the week for express shipping, and you don't even give it to the shipper until Friday? Needless to say the package never arrived on Friday. FedEx told me that the shipper could call them and change it to Saturday delivery. I sent emails to this effect, but once again I was lied to when they insisted it was picked up on Thursday and there was no need.

Horrible customer service. They will tell you anything they think you want to hear to make a sale, even if they can't deliver and you will be hurt in the process. I'm going to have to spend hundreds of dollars now to change my plane ticket because of this mess, and they won't even refund the shipping fees. I still don't have my computer, but at this rate it'll probably be used, damaged, or the wrong item. Stay away. I would not recommend this company to anyone. The email attached in images was received on Friday evening just a few hours before the delivery cut off. The FedEx screenshot proves that he was lying. He made the claim about having it there on Friday, and shipping overnight on Thursday multiple times. This is just one of the most recent.

I called yesterday to complain about the order that was delayed and spoke to a supervisor named Lime. He explained to me that because of my financing choice, there was a delay in processing. I asked him why there was no warning that my finance option may delay my shipment... He had no response. I asked him if he thought it would be a good idea to include this kind of warning so consumers can decide if they want to continue with the purchase, again, no response. He asked me to give him an hour to try to come up with a remedy. Three hours went by with no word...

I finally got an email from him stating the best way to resolve my issue was for ME to repurchase the items and they would expedite shipping and once the original order was returned to them they would issue a refund, this process normally takes two to three days AFTER they receive the items back. This was unacceptable to me so I canceled the order. This may seem minor but it's one of many over my last couple of purchases that have left a bad taste. I will be going elsewhere from this point forward.

They received the return on 2/1/19. I was contacted on the following Monday by Adorama asking if I wanted store credit and the amount she gave me was not the 1399.00 I paid. I informed her that I wanted a full refund for the amount charged. She agreed. I noticed the same day a refund to my card for 600.00 less than the cost I was charged. Today is 2/14/2019, they still have not refunded it. They have the lens, charged me 1399, tax and shipping and refunded 824.00.

What really happened that I cannot get them to understand even though it's documented in my account and in the orders is, the trade in for MY NIKON lens was not applied to the order for the trade in. It's showing up as what they said a credit on the other order. How is it a credit if they refunded 824.00 of 1399 or more and they have the lens? My trade in, my own lens should have never been involved in another order. They have admitted on the phone that this was their mistake on the back end, I get a different story every time I call but they haven't refunded the full cost to a lens I returned, and I think our also trying to charge me for my trade in. Charged 1399 refunded 824.00, they still owe me the difference. As of typing this, a refund came to my e-mail in the amount of 192.00. That doesn't even make sense now I have to deal with that. I have called 6 times, latest person I spoke to is Amber.

On 2/3 I emailed again because there was no sign of a refund. I got an email response on 2/4 stating he submitted a follow-up on this and that I should allow 'today or tomorrow' for the refund. So I waited again. On 2/8, I still had no refund. I do understand that this can take time. The issue is the poor responses from the customer service rep telling me to wait for the refund "today or tomorrow." I was told this not once but twice. This shows either poor training on policies on Adorama's part or just poor customer service. I still don't have a refund as of 2/13 as now I am waiting for PayPal to take care of it. Buyer beware of situations like this. Customer service is not helpful. Being told 1-2 business days for a refund is false. I am now going on 2 weeks and PayPal is now involved.

A few days go by and the order is still marked as "processing" on the website. So I call Adorama to find out what's going on, only to find out my order was placed on hold AGAIN because they still think it's fraud, which I never received email communication about AGAIN. Spoke to somebody from Adorama customer service who was very very rude.

Adorama refuses to say it's an issue on their end, and Comenity also says everything is approved on their end, which I believe is the case. Nobody can seem to figure out what is going on with my Adorama order. The only thing they offered me to help is that they will update it to 2-day shipping for free once it's finally approved.

So in conclusion, don't be fooled by the nicely designed website of Adorama like I was. Their customer service seems to know nothing and will only offer to make things right if you keep complaining over and over. Been over a week of me trying to get my items sent and still nothing. Currently, I'm awaiting Adorama to call the person who placed my order on hold. I will update this as the situation evolves.

They then told me they would need an additional 1 to 2 business days to submit a claim to a different department before they could "have a response for you". I expressed that this was unacceptable to wait this long and all I got was "we will add a note to your account that you want this expedited. We just received your photos"... No you received them 24 hours ago. I don't want it expedited, I want a non-broken speaker and this 80 lb giant box of junk out of my house. Instead I will now have to wait almost a week for a response and they haven't even told me they will take it back (I will not rest until they do, they can count on that). In the meantime I have an expensive stereo system with no left front speaker, a box of junk in my living room, and a charge on my credit card. Completely unacceptable.

I haven’t even taken the computer out of its packaging, because I don’t want to assume responsibility for any damage it may have suffered. Even if it seems to be in perfect condition, there’s no telling how shock damage might affect its lifespan. Aside from simply being unacceptable, receiving a damaged computer affects my education and livelihood, as this is replacing a dead school and work computer. I can’t afford to be without a computer as I wait for a return process, so I’m not sure of how to proceed. As of the writing of this review, I’m waiting on Adorama’s response, and I will update as the situation unfolds.

In about 1.5 weeks, a rep named Jessie contacted me by phone and email. They said the kit was out of stock and asked if they could send me the individual pieces of the kit (camera, SD card and mic) instead. I was amazed that a company even cared that I got my product in time to offer an alternate solution. I was the one that ordered out of stock so Adorama did not owe me anything to separate the items out. I took their offer and just got the entire package today. I am amazed at their customer service. I've never had this type of treatment before. I know I was a bit concerned about ordering from Adorama initially due to online reviews but after this experience, I felt I owed a positive experience so people can see that it's not bad at all. It was actually beyond what I expected. I will for sure order directly from them for any future camera needs. They have a customer for life.

It is going on 2 weeks trying to resolve this with Adorama and DJI...and no resolve. How is an extended coverage plan backordered anyways? Why can't DJI issue it themselves. I was so excited on ordering my first Adorama items... Now I am sad and frankly upset. I am blown away on how this has not been resolved yet...it seems like a simple resolve. As of right now...over 35 emails in chain and multiple phone calls and ZERO RESOLVE... BUY ELSEWHERE.

I called customer support and they stated that I could return the item for a refund or for a replacement. This was an easy process and I dropped the bass off at UPS for return the same day Thursday the 27th. I had inquired about receiving expedited shipping on the replacement item since the originally item was damaged. Customer support stated this was not an option. So overall ordering and returning was easy but the item was received damaged and the idea of expedited return shipping on the replacement item was not an option. Depending on when the replacement item arrives I will also need to take time off again to receive the item when delivered.

The returned item arrived at Adorama today Wednesday 1/2. Depending on the turn around time of the replacement item and its condition once received would allow me to provide a higher rated review for Adorama. All of this is written knowing there can be delays due to the holidays. I guess overall I'm just a bit disappointed that the item was received damaged and having to wait a couple of weeks to get to play this sweet new bass.

On Christmas Eve I finally get my order and lo and behold, the printer and paper are damaged. I had a rude rep who was arguing about the weight of the printer claiming it’s only 10 lbs and why I couldn’t take it to UPS myself (which it weighs more 50 lbs+ and I have a small vehicle. It can’t fit). I call again and get Iris who I explain I that I understand it’s Christmas but can I either: 1.) Return this printer and have a replacement sent, it’s for a gift and my family are leaving for the end of year. 2.) Keep the printer and get a partial refund for the inconvenience.

Iris puts in a request to pick up the printer and to expedite a undamaged printer and paper the day after Christmas, and she promised a $50 in store gift card which I had no complaints and was a satisfied customer. I end up having to lose 2 days of work and staying home all day waiting for UPS because they never came nor did the gift card. Actually UPS put on the 2nd day they came and no one was home, which I have footage of them clearly bypassing my home without stopping. Sure enough I had to get on the phone again and finally UPS came that day and picked it up. All is well right? Nope Adorama ends up sending me a refund for only the printer so now I can’t even get the $350 rebate and no printer or paper (or gift card as promised).

So after waiting over a month, losing money for two days taking off from work to wait for UPS, and dealing with rude reps, I am currently sending the camera back and getting a refund, but I don’t EVER want to do business again with this company! At least they could come with a better solution when they inconvenience customers, but a simple robotic “we appreciate your interest and sorry” that’s the standard for most companies is all you get. I ended up just getting my girlfriend another gift. When companies inconvenience like this, it’s terrible, especially when it’s your first time ordering from them.

Be that as it may, this ugly experience is now at an end and unless the company has another retort, this matter is closed as far as I am concerned. Please also understand, as a past customer and an American, this is my opinion of the company and am free to express it. This is what reviews are for. I do thank Shae **, who was another representative in this company who saw that there was going to be no end to this, and I believe saw that it was unfair, that through the holidays, a customer had to be put under so much stress.

Original Review: Dec. 27, 2018

Order No. **. I would stay away from this merchant and go to either amazon or B&H --- the customer service is so bad and they constantly make misrepresentations. I placed an order for over 1000 dollars that was supposed to be delivered early December. Although it was said to be left at my doorstep, I did not receive it, have not been issued a refund or a replacement order processed.

Originally, they stated a refund would be issued by them on December 14, 2018, after UPS completed they investigation, which was part of their procedure. I have actually looked into this and this is very rare for merchants to do, but I trusted them. After no response from them, I again contacted them on a number of occasions and was told, the UPS investigation would be completed on December 24th, and that a refund would be processed. After Christmas, I was given yet a different story by Helen **, one of their rep. stating they would not issue the refund and, or a replacement. She was also not responsive to my other concerns.

They have essentially stolen my money, and will not take any responsibility. This company has no ethics. I week after this order that went missing, I had trusted them and bought over a 2k camera, with a defect and they will not even respond to my concern yet within 30 days. From speaking to many representative, (including a senior rep in NYC -Helen ** -- their call centers in Asia are of no help) both email and some voice calls, I have they lying. When you buy items, merchants should be more interested in building loyalty and repeat business. This company has no care or respect for its customers, and they have lost a very expensive account. Be very careful with you hard earned money, stay away from them. Check out their very many negatives online and via the Better Business Bureau.

I reached out to Adorama believing that they would send us the item we have already paid for, and figure out what went wrong with the shipment later. I couldn't have been more wrong. Apparently their process is to file a claim with the shipper, and make us wait until that is resolved before they will even CONSIDER doing anything. Nearly 2 weeks later, and we still have no resolution. Via chat, they offer their "sincere apologies" etc etc, but still no resolution, even though the tracking CLEARLY shows they delivered to the wrong address. These guys are frauds, plain and simple. Their overall score indicates this as well as my own experience. Avoid buying from them at all costs.

I was disappointed in the pen, but after noticing that Adorama didn't even publish my review I am even more disappointed. Perhaps other negative reviews were deleted from Adorama and had I read them, I would not have wasted my money with the purchase. I think that companies that edit and delete negative reviews are dishonest and I can't shop with a company I can't trust. I wish I had read about Adorama online before I made my purchase. It seems this is a common practice with the company.

2 days later I called AGAIN and they didn't even start the process. When I asked to talk to that supervisor again, they said she is "engaged with another customer", and when I said that I will wait, the person I talked to told me that the supervisor just finished her shift and she left the office. I said: "3 minutes ago she was with another customer". "But she just left", the person answered me. So when I asked her what about my refund of $837, she told me that Department is closed but "BE ASSURED" that tomorrow morning you will have your refund. I am so tired of their lies.

J. said he could see my membership was scheduled to cancel. I pointed out that's strange for me to be charged when it shows cancel on their end as well. J. said he'd resolve the issue, I was surprised when he disconnected himself from the chat without notice or resolving the issues. C. was the next representative I spoke with and was more helpful. He was able to review the previous chat (per my request) and didn't require me to retype everything. C. said he scheduled a refund for me and turned auto renew off again.

Since I was charged, even with it off and no credit card info showing stored in my account, I wanted something in writing this time. With persistence, C. eventually sent me a manually typed confirmation email that I'll receive a refund and auto renew is really off this time. In the end they said this issue "might" be on their end, even though they confirmed that on their end it also showed I was set to cancel -- before their system renewed me anyways without permission. Also concerning, they said they'll fix this "if" the problem is on their end. (The problem is on their end, a customer can only cancel auto renew and remove the card on file, there is nothing else the customer can do.) I don't plan to shop with Adorama anymore after my experiences today.

Original Review: Oct. 8, 2018

I sent in a request for a value on my Nikon D610. I received a callback a couple of days later saying that I could receive up to 70% of the resale value of my camera. Frank, the rep, proceeds to tell me that I could be paid up to $700 for my camera if the condition meets what I described because they would sell it in the $900 range. Well they have had my camera for 3 weeks and I just now get the email to tell me my quote is ready. I call and speak to Isaac who doesn't want to help at all and seems like I am an inconvenience to him and he proceeds to tell me that the market value is now $650 and that they will only offer me $450 for my camera. I asked how it was rated and he said "excellent".

This makes no sense at all as they are still selling excellent versions of my camera for $900+, even their fair version with sensor scratch and shutter issues goes for more than $700. There is no possible way my camera is only worth $450 even if paying 70% of the value. All I ask is for companies to be fair and Adorama is not. This process is the worst ever and I would not recommend anyone to do it unless you just want to spend a few weeks without your equipment. I should have read all the reviews beforehand but I thought they would be fair since they are a large nationwide supplier.

Cyber Power Computers are only sold by their own website, Best Buy no one else. They have been bombarded with fake computers or badly refurbished computers. So they took my money, which Amazon says they will refund eventually and we have no birthday gift because AC stole our money. Shameful! Never buy anything from them!

I open the package and see both the Lens and it's accompanying hood. All seems okay so far. Then there's a separate package, for some reason they sent me two lens hoods. I'm like... okay whatever. There was nothing on the site that mentioned the used lens came with a hood but that's okay. I can send it back. Well, I end up having to send the whole thing back. Why? 5-10 seconds into testing the lens out of the box with my 7D, I notice this excruciatingly awful grinding noise. I thought, "this can't be normal." So I pulled out my EF28-135mm lens that I've had for a few years. I tested and listened to its USM. It makes some noise but, nowhere near as bad as this new lens. So I put the 24-105mm back on and listen again. This... grinding noise is just incredibly alarming. So I thought... "okay, this can't be normal, but maybe it's just worn in, maybe that's what I'm hearing, maybe I'm hearing the sound of used."

I took it anyway to my sister in law's competition. Immediately, I'm noticing some issues taking photos. I thought, "well, maybe I'm just used to my other lens." Nope, the more photos I attempt to take the more I realize, none of the images are sharp. I'm outdoors and the ISO is at 150 tops, super fast shutter speed. It couldn't take a clear shot for shot. I get back home and load the photos to analyze them and sure enough, not a single one of them are clear. So I pulled out my tripod, mounted my 7D to it and started with my 28-135mm. I set it on a timer so that it'll be perfectly still. I set up the photo, take a few shots, then I switch it over to the 24-105mm. Exact same settings, sitting perfectly still on the tripod... It. Can. Not. Take. A Clear photo!! WTF!!? Ghosting galore.

So I'm thinking, my gut instincts were right. There is something not right with this lens; and possibly even more disturbing to me is somehow this passed someone's functionality test at Adorama. 10 seconds into me testing it, and I was alarmed. TEN seconds. That's all it took. So my first point is, clearly their used equipment is not tested worth a damn. This is Saturday and I'm furious that I can't do anything about this until Monday. So I immediately contacted Adorama hoping they'd get the message by Sunday or Monday.

I tell them, there's clearly something wrong and for whatever reason, I have two lens hoods. I just need to send them back for simple exchange. They ask me to contact Canon to troubleshoot. Okay, this infuriated me. I broke down all the testing I did on this lens and you're telling me to contact Canon??! GFYS... So I pushed them to create a return label. I filled out the RMA form and 'explicitly' said "I want a replacement lens WITH a lens hood, and only one, if you do not have a replacement lens with a lens hood, I want a full refund." Magically, it gets there in a day... Funny how that works. It took a seven year itch to get to me, but gets to them in 24 hours. Interesting.

So, they have the package for what I believe was about 2-3 business days before I got any email about processing the exchange or refund. An additional business day or two before they actually send the replacement back out. So another 2.5-3 day wait, I get the package. At last, I have a working lens... But something's missing. The lens hood, is nowhere to be found. I begin thinking, does Adorama employee people with visual impairment? Does everyone who works there have ADD? I typed up my directions on the RMA sheet, so there's no excuse to misread handwriting. Or is everyone at Adorama just simply incompetent? Idk. But nonetheless, here I am nearly 3 weeks later and my order still isn't completely fulfilled.

So I contact them... again. This time, no more Mr. Nice guy. I let them have it. I'll be honest, I rarely cuss people out. I unloaded and I got them to not only send me a lens hood at no cost, but I made them Next Day air it. So why am I still mad? They send me two tracking numbers. I got one of the lens hoods in the mail today, the 25th, and another one is coming again tomorrow? Like... how does that even happen? Not to mention, it was definitely NOT next day air. So what am I doing with the extra lens hood? I'm selling it to a local camera store for $5 and buying myself a nice bottle of beer. I need it after the bs I went through with this worthless company.

They said they could offer me a discount which was all of twenty dollars off my original purchase price. They offered to ship it for free, but they had not refunded my shipping from the original purchase. So, was it really free shipping? I had to call them to get them to refund the shipping. I will never do business with this company again. Their e-mails were barely understandable. If they were longer than one sentence, I wasn't sure of what they were trying to tell me. I believe this company tried to intentionally rip me off of the $85 shipping charge and I don't feel they should be allowed to do commerce on sites like eBay or Amazon as they clearly can not understand the basic written English language.

Before surgery I was riding at my peak competitive level, which I may never achieve again due to the cancer, immunotherapy, and chemo. Adorama's response to my return was to ignore my request for over a week, and issue a return tag without explanation, an apology, or a solution to my problem. Without a doubt I would never buy anything ever again from Adorama. They are the classic example of a heartless corporate entity with menial nonexistent customer service and are not concerned in the least with keeping customers or fixing mistakes that they make.

This was the replay from Adorama.

I finally found the answer - apologies for the delay.

The way it works, is that upon receipt of the correct documentation from a customer, the rebates company (which is supposed to be a specialist, experienced company set up to provide this service to numerous businesses), sends us an invoice to cover a batch of applications. We pay the invoice, and the rebates company sends the rebates out to our customers.

For reasons unknown, all recent invoices have been sent to an incorrect address; because we didn't receive them, we didn't pay them - and a considerable number of our customers are, like you (understandably) very upset with us.

Finally we've received the invoices, they are being processed today so there is no reason why the rebates company should not have this settled within the next 7 business days.

Original Review: July 18, 2018

I bought Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Qty. 2 from Adorama which included a rebate. After I submitted the rebated, I got a notice on April 15, 2018 that the rebate was approved in the amount of $60.00 and processed. On June 24, 2018, after failing to receive the rebate for two months, I emailed the Adorama Customer Service. On July 3, 2018, more than a week later, I receive a reply from Adorama stating that “I show your rebate has been approved. I'm unable to see a mail date yet. Sorry for any inconvenience.” Then on July 12, 2018, I sent another email requesting an update or my rebate. To date, I have not received the rebate nor a response to my last email. Adorama, it seems, likes to leave me in limbo and will not in good faith send me my rebate. Rather, it would seem that Adorama is hoping that their customers would forget about the rebate. I would like my $60 rebate.

After long weeks, over a month a half, going back and forth with Adorama Customer Service and Manufacture Customer Service, on top I bought the warranty replacement they suggested, another $42 wasted as warranty said can't replace it as it's under the manufacture's warranty, and they can replace it only after that expires which is in 1 year, which leads to WTH did I have to get that in the first place??? Anyway, now manufacture makes me send it to China with tracking nr. which is another $49. Moral of the story... never buying anything from here again.

I thought about and decide I would be open to a Sigma 35 mm 1.4 Nikon mount lens and a UV filter. The person I spoke to said "we just want you to be happy so we'll agree." I never received any notification from Adorama that we had even agreed to a deal for my used gear they had. When the lens did arrive it came with the wrong Sigma Dock (they sent a Cannon mount dock) and the lens was a used lens. Not even with the highest rating. At no point during this was I told I would be getting a used lens. I would never have agreed to that. I purchased my first Nikon from them and always thought they were one of only 2 honest camera dealers in NYC. I am furious and feel like I was mislead at best and flat out lied to (by way of omission of a pertinent fact) in the worst case scenario.

Adorama has lost my future business because they did not take responsibility for their mistake. Though they ultimately gave me a store credit, I lost a lot an unreasonable amount of time "fighting" for them to consider that they should simply apply their "policy" when they made the mistake. If I had not had some average experiences with them in the past, I would have given them a 1 star. It is a sad that the local camera shop has all but gone out of business.

So fast forward to Thursday 6/21/2018, Order has been shipped, it's a Canon 5D MkIV premium kit and is expected to be in my hands Monday 6/25/2018. So after the extremely upsetting news, I contacted their customer service through live chat to see if maybe they can help me out. Guess what, they said it does qualify for VIP360 but because of ONE ADD-ON that was included in kit that it didn't register as a VIP360 (even after the website clearly said it's VIP360 qualified). So now, I gotta wait 5 days to get my items after planning this purchase perfectly and now have to reschedule my bookings.

I asked them if there's any way to fix this, they said I would need to make ANOTHER purchase of $3,260 and they would refund me AFTER they get the item back from UPS, which would put a hold in my money for about a week. Can you believe that? They want me to give them $6400 for them to pleasantly hold on to, while THEIR PRODUCT, NOT MINE YET, is on the way back which then they process refund and takes 2-3 days.

So not only did they fail to provide excellent customer service, their VIP360 is a completely useless if not a fraudulent feature/add-on. I asked for a refund, still haven't seen it arrive in my account. I will be patiently waiting for it, and updating this review upon arrival and will let you know how long it took for them to realize this. Adorama, fix your **. Here's my order #**.

Buy from B&H or Amazon (has less options for camera gear but still good). More reliable and they are on top of their customer service game and to top it off, their shipping methods and practices are way better. Their prices are NOT better and their service is NOT better. Let's see how long they last in business, wouldn't be surprised if they shut their doors sooner than the other guys.

Alas history repeats itself. I used the gift card and gave them another chance. I ordered some tripod legs from them along with some other items and paid for 1-3 day shipping. Their Website does not state they don't have them in stock. Mind you B&H will let you know if an item is coming from a manufacturer etc. It tells you there is a delay when you order. Adorama does not. When I saw the manufacturer was shipping I called to verify it would be on time. They promised it would.

Fast forward a day or two and my item will not be here on time. It will arrive by the time I am on a shoot in the middle of the desert 100's of miles away. A call to Adorama only led me to be told the first agent I talked to should have changed my shipping to 1 day in order to guarantee delivery and that they could not do anything for me but cancel my order or refund me 20 something dollars for shipping. Second time I'll be having to go out of my way and spend extra money because of very poor customer service.