Adorama Camera Reviews

I hate to write negative reviews, but this camera store has the worst customer service ever. They had a good deal on a Sony Camera for Black Friday. I was offered a generous trade-in for my used Sony equipment online, but after I sent in my stuff, they lowballed my trade-in value to almost half of what was promised. I did not lie to them and overvalue my used equipment. It was all in good condition most of which had original boxes, manuals and all included accessories.

I am writing to request urgent help regarding my recent order.

These guys are all liars. They can find all the reason and blame it on the customer for everything and say that they are always dry when in this case, they are completely wrong. I bought a camera from them and when we tried to return a guy named George said that the serial number doesn’t match what he sent. I don’t care what they sent. This is what you sent me and you need to take it back.

I sent Adorama two brand new lenses to trade in. They received them on Oct 3rd and on October 22 they had still not contacted me. I called customer service and was told they would email me - they never did. Nothing in inbox and nothing in spam. I contacted the trade in manager and he finally offered $213. We'll send you an email on how to obtain your reimbursement - NOTHING. I have been emailing back and forth but NO EMAILS INTRUCTING ME ON HOW TO RETRIEVE ME REIMBURSEMENT! Now they are ignoring me - THEY STOLE MY LENSES. THEY ARE DISGUSTING. DON'T TRADE OR BUY ANYTHING FROM THEM. I now have to take them to small claims court to retrieve my $213 and my expenses.

Horrible experience and will never buy from them again. I ordered a production cart that was used and when I received it was seriously damaged and missing parts, which made it useless. I have been fighting with them since the day it was delivered and I get the run around. BUYER BE AWARE OF SCAMS FROM ADORAMA. Their Better Business Bureau reviews are 1 star. Scammers and terrible customer service. It was missing a leg for the table top and customer service kept thinking I needed a wheel becuase she couldn't speak english. NOT AGAIN. #Adorama wasted hours of my time. The value of the $1400 cart wasn't worth a dollar because the missing parts made a useless item.

I encountered what appeared to be a commonplace tendency these days dealing with camera companies looking for used equipment. The scheme goes like this: They make you an offer. You send your equipment. They revise your offer with a low-ball offer after they receive your equipment, and then give you the run-around when you tell them to just return your item(s). It is standard procedure. They attempt to imply that you either misrepresented your item originally, or that their "experts" have re-evaluated it, but that is part of the scam.

I purchased a MacBook Air 15 inches M4 chip through Walmart but was from 3rd party seller Adorama. Less than 2 weeks from purchase, item's price from Costco and Best Buy dropped lower than what I purchased. Adorama claims they have "price match guarantee" but when I requested they denied the claim when clearly it's the same exact item and within time frame. They could not give me a valid reason why it was denied. The other option they have is return but would charge me 15% up to 50% restocking fee. Definitely not satisfied with the customer service they have, would not buy from them again.

They sell broken and defective items advertised as open box. The item arrived, looking like it had been dragged behind a truck. Within the box, there was a return authorization form for the previous customer who identified it as a broken item. Customer trust is not easily earned, but once destroyed it rarely comes back, does it? They have destroyed my trust, they have destroyed their reputation, they are not to be trusted. As a long-standing customer, they have lost my business permanently. I will never order from Adorama again.

Total scam! The canceled my order while I was on the phone with an agent because they had my address info incorrectly. The order said canceled for months on my account, now I see even though it was canceled. I was still charged $700 for nothing I received.

Avoid this company! I applied for their credit card and got approved for the amount I asked for, but when I went to check out, the card was not connected to my account. The credit check and credit card show on my credit report. I even lost a few points with their credit check, but I can't purchase anything with my credit?? This has been going on for over a month.