Adorama Camera

Concerning any bad reviews here, I have had to return 3 lenses totaling over 7K in the last month, and they quickly refunded everything back no questions asked. They also credited me 200 bucks, the difference, on a camera I purchased almost a month ago when it went on sale last week. Seriously, Adorama has quickly returned and credited my credit card on several items that I purchased in error as a somewhat newbie. I do everything on their website, but I have called them a few times. They are New Yorkers, and some of them might come across as a little rough around the edges in New York fashion, but they are professional and care about helping me with the best deal. They even worked on breaking apart a bundle deal for me because I had already purchased another item.

Great Experience with the Adorama Repair department. A lens I purchased from Adorama broke, and they were quick to step in and help me get it fixed. I want to thank David ** in that department for exceptional customer service. I feel like he really was able to expedite the service and quickly resolve the issue.

I bought a used Canon f 2.8 70=200mm non is in G condition. I got it for $899 in 2015. He was VERY honest, told me apon "the used dept" doing inspection it would be low demand they had like 20 in used stock already!!! I tried to sell this lens for 1 yr. No bites. It was banged up, scratched, but it was perfect glass, operational. I think he said $350 cash or trade. I dropped my drink...whattt???? I took $630 approx for the trade instead. I got TAMRON 16-300mm used prob dozen times. Clean. You cannot get ripped off, or angry if you say yes>? He said "We can ship it back if you prefer not to do a deal". So stop making noise..they were totally honest. Frankly I kicked myself for waiting.. I was stuck with a giant beast..and depreciation!!!!

I purchased a camera from Adorama in February 2019. The warranty program that I purchased was through New Leaf. The warranty program was to cover ANY damages in case it was dropped or broken. I dropped the camera in June 2019. It is almost February 2020, I have written, I have called Adorama and New Leaf more than 20 times. I have not gotten any callbacks, I have not had this issue resolved. They are nonresponsive. Every time I call they say they've escalated it. Which has been nothing more than a complete put off. I would never trust this company or its warranty program on a future purchase again.

Purchased used in "Very good" condition. Used discount was $90 cheaper than buying new, but it was missing $80 worth of parts. Adorama return policy on used equipment does not refund the original cost of shipping - even though they sold an incomplete item. Shame shame shame. BUYER BEWARE ON BUYING USED EQUIPMENT FROM ADORAMA.

I ordered this lens when it was on sale for $399.95, just to find out that Adorama is charging me the full price. I am still disputing this with them, but I am tired of the wasted time on phone calls and e-mails so even though I bought from them before and didn't have a problem, this time was a bad experience and I will never again do business with them.

I purchased the brand New printer at Adorama.com. At the end of last December, I had some networking issues with the printer so I contacted the Ricoh customer support. However, they couldn’t troubleshoot the issue because they said the printer was already registered by someone in New Jersey. I wondered how the warranty for the new printer was registered by someone else even though it's a brand new one. So I contacted Adorama and explained what had happened. They said they will investigate the case.

I ordered an Instax square camera on 12/20/2019 and paid for 3-5 day shipping. It is 1/2/2020 and the package has still not arrived. I was not giving an estimated delivery, as I was only allowed to view updates. On 12/30 my package was in Nashville, less than an hour from my home. Today, they updated that my package is now in Alabama. I called customer service and they were no help. Very displeased with the company, next time I'll save myself time and trouble and shop somewhere else.

Adorama offered a good price on Heos 5 Speakers. I ordered 2 units with PayPal. CS Responded “on back order. No charge until shipped”. This was May 2019. Every month I received an email “Sorry, still back order”. In July I had to transfer charges to my Visa card when CS said Pay Pal only holds orders 2 months. I did that because I did want the speakers for my new Denon Amp. Finally, a week ago an email tells me “sorry, Heos 5 Are discontinued”. I was offered a maybe discount on some other item TBD. I told CS I had suspicions after a month that this was a bogus ad. A bait and switch perhaps, at any rate nothing occurred to change my opinion. I did note to CS that those speakers appear to be available on Amazon and other sites, so “discontinued “ was an excuse, not a reason.

I bought a used camera on 12/11/2019 with two day shipping. When I got the email about it and checked the UPS shipping address it showed the arrival date as 12/16/2019. I chatted with customer service and was given this: Used items: Most orders get shipped the same day if received, processed and verified by 1:00 P.M. ET (Eastern Time) Monday - Thursday, and before 8:30 A.M. ET (Eastern Time) on Friday. Orders received after these times or those which require verification (see below) will be processed the next business day. There's no mention of this when you checkout. My order went out on the 12th and should be here on the 14th, that's two days. Be careful buying used equipment from them. The person that I chatted with didn't really seem to care about it and just left the chatroom after saying "I'm sorry."