Adorama Camera

Sent 2500$ DAC 700$ Headphones for sale and after emails saying they have items....NOTHING... They won't answer Phone calls... Return messages or Emails.. The Call Center is on another Planet and is a Joke as they do not get what you are explaining to them and leave you Worse For Wear....

I ordered a memory card for my Z9 with other items. The $179.99 card was missing. I was told I'd get a refund however dealing with their overseas call center was a nightmare. Still waiting 4 weeks later.

At the beginning of October I sent in some equipment in consideration of a possible trade in. A week later I was told it would be a month before I would hear back. After realizing that I did not want to be without my equipment for that long I initiated communication by both phone and email. Phone calls went to voicemail and have not been returned as have emails which have not received an answer. My request is that I receive what is mine returned to me promptly. I am willing to pay shipping costs if need be. I consider the lack of any response by the company to be unacceptable and can no longer recommend them as a viable outlet for selling/trading equipment.

Scammers, be advised if you purchase anything from Adorama must record video/take photo of content opening the ordered product.(in case if you have to return the product ). They will claim they shipped you in original box. They will charge 15% restocking fees for the box they never shipped you in first place. I ordered sigma lens from them received without manufacturer's box. I returned the item and they charged me 15% restocking fees for the reason given box missing (which they never shipped to begin with). They scam people by charging restocking fees for the box they never shipped to begin with. Avoid them at any cost.

I bought a Lumix camera from them back on September 03, 2022. As of I write this review right now on October 3, no shipment. They said the order is being verified. WTH!! It takes 1 week and you have not verify it. I call the verification department, they hung up on me. I will never do business with you guys again. Terrible service.

Highly encourage everyone to take their business elsewhere. They are great at taking money but be very wary on the off chance you need to return something. I even paid for their VIP 360 and have had a return pending for almost 30 days which over 20 emails to their support team. Had to escalate to the BBB. Highly encourage you to look at their rating there!! Wish I did before purchasing.

I was so excited for my Adorama order placed in July 2022 (Over $5,000 USD). After I placed the order, it was immediately placed on hold. When I called the verification department, they stated that their system could not match me up with the shipping address. I stated this is my address as per the listing on my state-issued Driver's License, but this was not an acceptable verification method for Adorama. I stated I have a lease agreement indicating I am paying for and am residing at this address, but this was not an acceptable verification method for Adorama. Their only approved verification method provided would be proof of address associated with a landline.

I am missing battery pack, USB charger, AC connecting are all missing in the box. I asked them to sending the missing items. I was asked to send pictures of what I got. I asked them that I will return the item because if the unprofessional response from one of the associate Ryan. He asked me to return the items unfortunately my son has lost the box for the camera. They are rip off so I am not even sure if the camera works as I cannot test it.

Currently my credit card is investigating disputes I filed with Adorama as they charged me twice for an USB cable and failed to cancel a laptop computer that was advertised in stock for immediate delivery. Once they processed the purchase they informed me it would take over two months to receive the laptop. Immediately I requested a cancellation and was informed that’s not their ‘policy.’ This company clearly lacks integrity. I would advise consumers to buy elsewhere. They are crooks!

Very unsatisfactory and a nightmare of an experience. Would not recommend company or purchase anything from company again. Poor customer service and lack of truthful communication with customer on progress of claim. Purchased a camera and received a camera box with the camera missing. Reported immediately and took videos and pictures of package received. Customer service was called almost daily and the generic response of “we will contact you in 1-2 business days” was received but they did not call or attempt to contact customer back. The customer went to Adorama in New York to address concerns and had to wait over 6 hours in lobby with no resolution. Customer had to wait Over 2 months before a refund and resolution was received. Customer had to get their bank involved and after the bank mentioned possible legal proceedings, a refund was made promptly. Customer had to pay $120 in shipping for this ordeal.