Adorama Camera

Adorama Camera

 3.6/5 (234 reviews)

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Overall Rating3.6 out of 5
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About Adorama Camera

More Than a Camera Store Adorama Camera has been providing services and products in Imaging - and Beyond, since 1975.

We have on hand an incredible staff team of experts who are anxious to share with, and learn from, our customers. We’ve earned our reputation for exceptional service and integrity - one interaction, one sale, one gem of advice and one respected customer at a time.

Adorama Camera Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: May 5, 2023

I am absolutely livid about my experience with Adorama! I purchased a MacBook Pro for over $2100, which included expedited shipping, and explicitly told the salesperson that I needed it by 5/2 as I was leaving town the following day. It did arrive on time, but imagine my disappointment when I discovered that the case was damaged, with creases and scuff marks on the top and a bent case!

I immediately contacted their customer service and was instructed to send photos of the damage, which I did right away. I received a UPS return label a few minutes later without any apology or even a comment on the matter, which I find incredibly insulting. I shipped the laptop back the same day it was delivered to me—within an hour of delivery—and spent the entire day running around town to purchase another one. That delay caused me to lose a full day of work, which is completely unacceptable.

After shipping the laptop back, I sent an email requesting an immediate, full refund, and followed up with daily phone calls m. But the customer service representatives just fed me lies after lies, telling me that they had sent a request to their management team, and that I would receive a response within a day. But guess what? No one ever contacted me!

I called multiple times, each time getting the same spiel from the customer service representative that they were waiting for a response from the management team and that someone would reach out to me as soon as possible. But that never happened, and they even refused to connect me with a supervisor. It's outrageous that Adorama is willing to sell damaged products to their customers, collect interest on the money paid, and delay refunds for as long as possible. They clearly don't care about their customers or their experience, and I would never recommend them to anyone!

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Verified Reviewer
Original review: April 24, 2023

Made an order from Adorama and they never shipped my items. 12 days later I received a refund notification from Paypal and not from Adorama. They never told me that my order was canceled. Went on to buy my a gift card with their store credit and it took them two hours to answer my issue. I had to call their customer support to use their store credit and I was not able to see the credit in their cart. Very bad experience from this site. Oh, and their electronic gift cards are not redeemable instantly, you need to wait 12-24 hours for them to activate it.

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    Verified Reviewer
    Original review: April 6, 2023

    These companies that you thought you could trust and yet they promote predatory lending/leasing scams through ClickLease. All Clicklease contracts have people paying 75-100% more than the purchase value. That is their fee, 75-100% of the purchase price. So if you buy a camera for $2500, you will pay $5,000 for it when the contract is complete, early pay off makes no difference and there are no returns. Very dissapointed that these companies encourage such programs.

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    Verified Reviewer
    Original review: March 17, 2023

    These people are criminals/crooks. Send my lenses to them for appraisal, of course they lowball (even though they advertise 70% of new, what a lie that is), but offered a relatively good deal on a trade in, had to add some money and still waiting for my lens, three weeks now, when you call you get the run around, nobody knows nothing, string you along, want my original lenses back they won’t send them back, tell me to accept the low ball offer, WHAT?? That’s called stealing, that’s still my property until you send the lens I paid for, from where I sit its criminal. Will never ever deal with them again, what a disgrace, I was a customer for over 10 years and spend a sizeable amount of money there, never got screwed like this at B&H.

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    Verified Reviewer
    Original review: March 4, 2023

    I sent in Nikon equipment in excellent condition to sell or as a trade-in. I was told if I didn’t accept their price, they would ship it back. After I got a price, I called and agreed on a trade-in price for 2 used (open box) Nikon lenses. When I checked the charges with my bank, Adorama had charged me full price. I notified them and then they changed the price to reflect the cash price on my trade-in. Still $259 short. After several attempts at trying to get them to honor their price, they went quiet on me. Immediately I asked for my equipment back, no contact from them. A week later, I asked again for my equipment to be returned. No contact from Adorama again. Obviously their intention is not good. Dealing with Adorama is a nightmare. Time to turn to the bank’s dispute department. Beware.

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    Verified Reviewer
    Original review: Nov. 17, 2022

    Sent 2500$ DAC 700$ Headphones for sale and after emails saying they have items....NOTHING... They won't answer Phone calls... Return messages or Emails.. The Call Center is on another Planet and is a Joke as they do not get what you are explaining to them and leave you Worse For Wear....

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 2, 2022

    I ordered a memory card for my Z9 with other items. The $179.99 card was missing. I was told I'd get a refund however dealing with their overseas call center was a nightmare. Still waiting 4 weeks later.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 21, 2022

    At the beginning of October I sent in some equipment in consideration of a possible trade in. A week later I was told it would be a month before I would hear back. After realizing that I did not want to be without my equipment for that long I initiated communication by both phone and email. Phone calls went to voicemail and have not been returned as have emails which have not received an answer. My request is that I receive what is mine returned to me promptly. I am willing to pay shipping costs if need be. I consider the lack of any response by the company to be unacceptable and can no longer recommend them as a viable outlet for selling/trading equipment.

    4 people found this review helpful
    Verified Reviewer
    Original review: Oct. 14, 2022

    Scammers, be advised if you purchase anything from Adorama must record video/take photo of content opening the ordered product.(in case if you have to return the product ). They will claim they shipped you in original box. They will charge 15% restocking fees for the box they never shipped you in first place. I ordered sigma lens from them received without manufacturer's box. I returned the item and they charged me 15% restocking fees for the reason given box missing (which they never shipped to begin with). They scam people by charging restocking fees for the box they never shipped to begin with. Avoid them at any cost.

    4 people found this review helpful
    Verified Reviewer
    Original review: Oct. 3, 2022

    I bought a Lumix camera from them back on September 03, 2022. As of I write this review right now on October 3, no shipment. They said the order is being verified. WTH!! It takes 1 week and you have not verify it. I call the verification department, they hung up on me. I will never do business with you guys again. Terrible service.

    4 people found this review helpful
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    Adorama Camera Company Information

    Company Name:
    Adorama Camera
    Company Type:
    Year Founded:
    42 West 18th Street
    New York
    Postal Code:
    United States
    (212) 463-7223