Adorama Camera

Highly encourage everyone to take their business elsewhere. They are great at taking money but be very wary on the off chance you need to return something. I even paid for their VIP 360 and have had a return pending for almost 30 days which over 20 emails to their support team. Had to escalate to the BBB. Highly encourage you to look at their rating there!! Wish I did before purchasing.

I was so excited for my Adorama order placed in July 2022 (Over $5,000 USD). After I placed the order, it was immediately placed on hold. When I called the verification department, they stated that their system could not match me up with the shipping address. I stated this is my address as per the listing on my state-issued Driver's License, but this was not an acceptable verification method for Adorama. I stated I have a lease agreement indicating I am paying for and am residing at this address, but this was not an acceptable verification method for Adorama. Their only approved verification method provided would be proof of address associated with a landline.

I am missing battery pack, USB charger, AC connecting are all missing in the box. I asked them to sending the missing items. I was asked to send pictures of what I got. I asked them that I will return the item because if the unprofessional response from one of the associate Ryan. He asked me to return the items unfortunately my son has lost the box for the camera. They are rip off so I am not even sure if the camera works as I cannot test it.

Currently my credit card is investigating disputes I filed with Adorama as they charged me twice for an USB cable and failed to cancel a laptop computer that was advertised in stock for immediate delivery. Once they processed the purchase they informed me it would take over two months to receive the laptop. Immediately I requested a cancellation and was informed that’s not their ‘policy.’ This company clearly lacks integrity. I would advise consumers to buy elsewhere. They are crooks!

Very unsatisfactory and a nightmare of an experience. Would not recommend company or purchase anything from company again. Poor customer service and lack of truthful communication with customer on progress of claim. Purchased a camera and received a camera box with the camera missing. Reported immediately and took videos and pictures of package received. Customer service was called almost daily and the generic response of “we will contact you in 1-2 business days” was received but they did not call or attempt to contact customer back. The customer went to Adorama in New York to address concerns and had to wait over 6 hours in lobby with no resolution. Customer had to wait Over 2 months before a refund and resolution was received. Customer had to get their bank involved and after the bank mentioned possible legal proceedings, a refund was made promptly. Customer had to pay $120 in shipping for this ordeal.

I bought the Asus ZenBook duo from Adorama a few months ago. The laptop crashed several times in the first few months so I tried to exchange it for a different device. Different brand, different model. I had no option to return or exchange the laptop on adorama's website so I called and specifically asked for an exchange to be processed. We had back and forth where I was told I was past the laptop's returnable date even though their website clearly states that purchases can be returned by February. I was told I couldn't return the laptop because the manufacturer disconnected it. They acted as if I couldn't exchange it for a different device. I practically had to state several times that I wanted a different device before they finally said they could process it. I had to literally instruct them to add a note on what laptop I specifically wanted. I was sent a shipping label and returned the laptop.

I was duped into sending Adorama thousands of dollars of like-new-in-box professional photography equipment. They quoted me decently over the phone but once they had the items in their possession they fabricated damage to my equipment to devalue it and they also lost some of my very expensive accessories. They handed my deal over to some person named Jack ** and he straight up tried scamming me and after his slime tactics the "final offer" was almost half of the originally quoted offer. I resisted the pressure and demanded my equipment be sent back.

I recently traded in my camera equipment in exchange for a like-new used Fujifilm camera with multiple lenses, extra battery, Variable ND filter, and charger. I received a series of boxes each containing 1 lens, and one large box which was supposed to contain the Fujifilm X-T4, XF 16-55 f2.8, a spare battery, B+W 10 stop ND filter, and a charger. The box arrived in near perfect condition on the outside. Inside, there was a single small piece of bubble wrap (not even big enough to cover the bottom of the box), and a battery charger as well as the 16-55 lens. The camera, battery, and filter were on the packing slip but not inside the box.

This store is practicing the old scheme of bait and switch, period. Regardless of the blah blah blah you can read here and on other sites, a scam is a scam. When you advertise online (I have multiple screenshots as proof with timestamp) that a certain item, or bundle of items, is "in stock and ready to ship" and lure customers in buying this very same item, only to find out a component of the bundle is conveniently "in back order" ... And the worse is that they will not even bother sending a courtesy email to let you know that something is missing with your order, oh no! Instead, they modify the order without your permission, adjust the final price accordingly, without again checking with you if it's something you desire to go with, and then that's how you receive half of a bundle, with key items missing, making your order useless, especially when you get a drone without the remote or even the batteries!

In mid-June of last year, I purchased an MSI Laptop from Adorama. Since then, the laptop has repeatedly overheated, the keyboard is broken, and the frame has chipped and cracked. The first time I started experiencing issues with the unit, I sent it to MSI, where they replaced the broken parts. Since then, I've been experiencing the same issues, but now it has gotten to the point where it is unusable. I contacted MSI again, and they told me my laptop was out of warranty because the warranty for my laptop actually started when Adorama had purchased it. So, I contacted Adorama.