Adorama Camera

I have never had any issues with Adorama, quite the contrary, always very happy with them and my purchases with them, until recently. I did my first trade in with them with a Sigma Art 135 1.8 lens. They offered me 575.00 for it and took it off a Sony lens I wanted. I agreed. All was well, so I thought. While waiting for the trade in to go through, I was not sure what lens I wanted for the trade in. They suggested I purchase the lens I was thinking about - they had a 30 day return policy and if I didn't like it, I could return it before the bill came in and charge it to my Adorama account. I decided to purchase the same lens I traded in but the Sony mount (the one I traded was the Nikon mount). I quickly realized I couldn't make the Sony mount Sigma work, it's longer and heavier than the Nikon one and too big for my hand. I returned it on day 2 of having it. I kept the tracking they and saw they received it back almost the same day.

The company has very poor customer service. I ran into a problem where FedEx held my package at a nearby location for pickup since it needed to be signed for. I went in twice to try and pick up the package and each time I was told that they could not locate it. I know this issue is not with Adorama but the following issue is. When I reported the issue, the Adorama customer service rep told me they would work with FedEx to find the package. At the same time he asked if I would like a refund or replacement. I said a refund. He said in another email that I should give 1-2 business days for an update. This happened on 1/29. On 1/31 I received an email stating that the rep submitted a request to refund me on 1/29. He told me to allow 'today or tomorrow' for a refund. So I waited.

Me and my company had a real bad experience with Adorama and its products. We thought we are buying a new printers, but in fact it was refurbished and both printers stopped working after the first try. The issue with us is we open a new location for our business, and we did not start using those printers right away and only after 4 months. Adorama reps are acting like a "broken record" claiming that they cannot help us because of the 30 days policy had passed. I will not shop with them anymore! And this is my advice for friends and family.

This is a situation that is still happening, and the story just keeps getting longer and longer. I had applied for an Adorama Credit Card (Comenity) and was approved. Made a purchase, which was canceled with NO email communication or phone calls notifying me that my order was canceled. So I reached out to Adorama a few days later, and they said it was canceled because it was marked as fraud by Comenity. I reached out to Comenity, got it all sorted out, and replaced my order.

Buyer beware on the Adorama Credit Card. This is a chinsy bank and I discovered their first scam. They will make you pay with a bank or debit card and give you every outward appearance that you a scheduling a reoccurring payment. You are not! You must pay manually every month! I was hit with a late fee and phone calls that let me know whats going on. Here's the stab in the back: They instantly forgive the late fee of $27 for the first offense but are ready and waiting for you to forget the next payment and collect. Strings attached financing!

On the Christmas Day, I ordered the Google Home Hub $99 with two mini free as they advertised in the website but I end up only received Home Hub. I called and they said, “Only if you ordered on December 24.” After I send the screenshot, they send me two mini free. A reputable company should not do this trick. They should honor the advertising even a mistake.

I sent in a camera body and several lenses for trade or cash. After negotiating a trade with Mr. **. I gave my credit card number and asked him when it would be shipped. He said, that day which was January 31, 2019. I now have called for emailed all day 2/1/2019 asking for tracking info as I need this equipment for my job. No return calls, no email. Nothing. It seems they will say or do anything to make a deal with no regard for their actions.

Will update this review as things evolve. I recently bought an Polk LSiM system from Adorama which was not cheap. This is the first time I have used this company and will likely be the last. One of the main tower speakers arrived damaged but the box it arrived in looked ok. Within hours of receiving the item I filed a damaged item report and requested an exchange. I didn't hear anything for a day so I called their customer service. They asked me to send more pictures of the item, including the box it came in so within 30 minutes of speaking with them I did. I didn't hear anything. I called them back the next day and they told me they didn't have the new photos I sent attached to my account but verified they received the pictures.

[This review will be updated as the situation evolves.] I received a MacBook Pro today that was not surrounded by the sparse packing cushions and had clearly been moving freely in the box. Aside from the UN3481 label, there is no label to indicate that the box’s contents are fragile, so it’s reasonable to assume that the computer has been bouncing around in the box for who-knows-how-long.

0% interest offer from Adorama is a SCAM. I signed up for this. After 3 months I still have no paperwork, no statements, no account number and no way to pay without this info. I try to go online to pay and I'm told I need an account number, I call in and they say the same. Each month when I call they confirm an address I've never heard of. So I update it, again. Still no paperwork or account number. As a result they are racking up the interest charges and have turned me over to collections. They say the ONLY way to get the account number is through the mail, yet they make sure the mail never goes to the correct address. A scam so that they can collect interest. I would never do business with them or Adorama again. Customer service is painfully rude and refuses to send thing in any way that can be tracked.

I rarely write these types of reviews for companies but due to the service I received, I feel I need to tell a great experience with Adorama customer service. I had been tracking prices for the Canon M50 Video Creator kit which includes the camera, 32GB SD Card and a mic for the past year. In Dec 2018, Adorama had the best prices for the kit with free shipping and no taxes so I pulled the trigger. I saw that the kit itself was out of stock and I was ok for whenever it came back in stock. I had actually ordered this kit mid-2018 from B&H and it was out of stock but after 1 month, I canceled the order. I didn't know what to expect with Adorama but I was at least willing to wait 1 month.

I ordered Polk Audio LSiM 707 Series 5 Speaker Home Theater System in Midnight Mahogany. They sent me two speakers in Cherry color. When I contacted them to request to exchange them to right color, their reply was, "Midnight color are not in stock." But on their website they have been advertise Midnight mahogany color speakers. I’m very upset when they made mistakes sending wrong products and refuse to exchange for the right ones. Instead of fix their mistake they have giving me excuses not exchange them.

I am quite upset with how Adorama has handle customer service. We bought a Mavic 2 Enterprise, Enterprise Fly More kit, and Enterprise Shield Protection. It wasn't until our items shipped that we were made aware that the Enterprise Shield protection is backordered. Mind you, I was told everything was in stock. We need the Enterprise Shield from the moment I register the drone. We would have never purchased any of this from Adorama of the shield wasn't in stock. Would you drive a new car without insurance being activated yet?

Customer service on the website is fast and outstanding. They helped me even though my order was difficult. At first I forgot to put in an order through my student ID, then they helped me process a reversal where a package would be intercepted and refunded for me to re-order. Then, I realized there was no student discount on my order, so I asked to cancel the interception, which they have been nothing but helpful with in quickly contacting UPS. They put up with my idiotic behavior and assisted me with professionalism and haste and truly demonstrated exceptional customer service in all aspects of my support today. Cara ** and Albert ** are the real MVPs and deserve raises for putting up with me and my dumbness.

I recently purchased a Fender Mustang Bass through Adorama. I purchased the bass through Adorama for two reasons - 1) They had an amazing price on the bass and 2) They have a color option called surf pearl that is exclusive to Adorama. I purchased the bass using shop runner 2 day shipping on Thursday 12/20. The bass arrived on 12/27. I realize that during the holidays shipping times can vary so I was fine with it arriving on the 27th. I was also happy to take a small amount of time off work to receive the package until I opened the box and the bass was damaged. The finish on the bass was cracked where the neck met the body of the bass.

I ended up losing money taking off from work and damaged goods with this company! I want to be as unbiased as I can about my experience with Adorama. I actually am a first time customer, so I would hope for the best going forward. I decided to buy a bundle as a Christmas gift for someone. They had a deal going on: Canon T6 + Pixma Pro Printer + Glossy Printer paper ($649, but $299 after a $350 gift card). I placed my order in a snap, and 4 hours later I get a “item is on backorder” email. Ok that’s fine. I can wait a little bit. Several weeks pass, and every week I’m told it’s the next week or give two more weeks. So I wait. That’s fine.

I have been very satisfied with Adorama until this point. Last night I placed 2 Novatron nt4520 grids in my cart for $10.19 each. After entering my credit card info, the price changed to over $52 each!. So I told my wife, no big deal... I'll call them in the morning. I just got off the phone with 2 people which both told me basically I'm bbnout of luck. Not even an attempt to make it right. I even reached out to them on Facebook to have a record of my attempts to correct the issue. To add to the matter... my order history is missing along with my VIP 360 status. I wont need it anymore. I do not plan on 2019's purchase order to be fulfilled by Adorama any longer. I am disappointed. I've always liked Adorama.

Order No. **. I would stay away from this merchant and go to either amazon or B&H --- the customer service is so bad and they constantly make misrepresentations. I placed an order for over 1000 dollars that was supposed to be delivered early December. Although it was said to be left at my doorstep, I did not receive it, have not been issued a refund or a replacement order processed.

So excited to see a Fujifilm camera on Brad's list, great camera, GREAT PRICE... WRONG! Opened the box before gift wrapping it because we heard something bouncing around... Thought they forgot to secure the camera. Very disappointed to find an opened old bottle of lotion in the box!! Tried calling local and 800 numbers posted on Adorama's website during their business hours and get messages saying they are closed due to it being outside their business hours??

Ordered a camera from Adorama since they were giving free accessories if I bought from them, it would have been the perfect Christmas gift. That were the good side of Adorama ended, when I got it I put it aside where the person I was giving it to wouldn't see it or know about it. I went to wrap the camera and to my surprise camera was not there. Very frustrated and angry, should not have been tempted about the free accessories, and bought from B&H.

I have been chasing the customer care for a week now and there's no response that the customer care has been able to provide. My $2878 towards Order ** are stuck and the email responses are just repetitive without even applying any brain. It seems that the company has cheated me for $2878!!!

I won't use Adorama again. Although the customer service is good, the overall experience was very poor. I ordered a Canon DSLR and was sent the camera with a Nikon battery and charger. I reached out and the correct battery was sent very quickly to me, but it was sent without a charger. So first, I have the camera with the wrong battery and charger, and then when I have the correct battery I can't even charge it. I'm then told it's going to be another 1-2 business days to hear back from the used department. As someone who works in one of the top companies for customer service, I wanted to be impressed. The facts are that, I'm not. Get it right the first time. But if you don't... PLEASE at least get it right the second time! No compensation offered other than "sorry" and just sending me what I originally should have gotten in the first place.

Ordered a DSLR camera for my wife's birthday, with a delivery date scheduled for Nov 27th. After waiting a few days AFTER that date, we checked the tracking and noticed that the camera was delivered to a random Amazon fulfillment center. It was literally signed for by an Amazon employee (don't ask me how it ended up there). I looked back at the order and verified I had entered the correct address, and even checked the receipt to ensure it was typed in correctly etc (it was).

I order two filters on their website, then I get an email saying one of them isn't in stock so the order will be delayed. Fine, I wasn't in a rush, so I reply their email asking for how long it would take. No reply. The day after, my order was considered as a "fraud" by their software, and was therefore canceled (While I had already been through the VISA secured verification process, and my bank account was about to be charged). I ask why that happened and why they haven't replied my first question about the item availability delay, and their reply is: "We weren't able to confirm your credit card (no explanation). Please contact that number (US phone number) to check on the availability of your product." I live in the Philippines (I told them in my previous email), so obviously I didn't call the US number. Total waste of time. I gave up and ordered through B&H...much better and actually cheaper.

Changed description of a $970 laptop I bought through their eBay store on Black Friday. The day after I bought it and removed 1 TB HDD from description and lowered price to $899, I call and say, "Hey there's no 1 TB HDD here. Can you credit me the price difference." They acknowledge they changed the description and tell me they are "escalating it up to management". 6 days pass and I contact again and they decline my request for the difference in price. Bait and switch whether on purpose or not and refuse to make it right, and Black Friday/Cyber Monday deals are over with so not like I can go with different vendor. I would not have purchased this item if it had the correct description.

I ordered a Pentax KP on Thanksgiving day. Their website showed a free package consisting of 18-55mm lens, sling bag, and strap. I called to verify the free accessories, and was assured they would arrive with the order. When the camera came, no accessories. I called them and emailed them a screenshot of the webpage with said free accessories, and they have not contacted me at all. They have lost me as a customer for good.

I purchased the Uzi Tactical Defender #8 (tactical pen) and was excited when it arrived promptly. However, the pen was defective and wrote poorly. It was difficult to remove the pen refill and I contacted customer service and was told Adorama has limited information about the items they sell. I was told to contact the manufacturer (who also couldn't help me and sent me back to Adorama). When I was finally able to remove the pen refill, it was apparent the ink inside the refill leaked all over the interior of the pen making a huge mess and causing issues with the opening and closing of the pen. Since I threw away the box and packaging it came in there is no chance in returning it now. I posted a negative review on the Adorama site and they would not post the review to the item page!

First let me tell you that Adorama has no US phone number. All the phone calls are directed to Philippines. So I placed an order of two lenses and I paid $49.99 for VIP360 to have it delivered in 2 days. They didn't even bother to send the lenses until the 2nd day when they were supposed to be delivered. I called, talked to Stacy ** and she sent me an email assuring me that I will get my package in 2 days. Of course they never did. So a few days later, I called, asked for a supervisor and she said it's gonna take 1 to 2 business days for them to get me the refund.

I would like to apprise you of the damaged laptop (MacBook Pro 15 TouchBar 2018) that I have received in my order. It was already a tough task for me to order a laptop from Adorama. My order was canceled thrice and my card was charged twice. After receiving the laptop finally, I set up my laptop and after that, I was locked out of my laptop multiple times. The screen started flickering as well in the laptop at the lower bottom. I contacted Apple Care and they told me it is most likely a component failure. Now, the laptop is not turning on at all and I am left with no words. I have never had such a terrible experience. I have spent 2100 on an online purchase but never expected the same. I have contacted the Apple support care with respect to this issue. They told me to contact you and probably for a replacement. Kindly initiate the refund/replace process for the same.

Before today I thought Adorama was a reputable photography site with good customer service. Now I'm not sure. I signed up for their VIP membership last year but decided I wasn't using the benefits and canceled auto renewal. Although auto renewal showed it was off, my membership set to expire, today I was charged and renewal turned itself back on in the process. This feels like a form of cramming. J. was the first representative I spoke with and immediately asked me to repeat myself, rather than reading the thorough information I'd already provided, my request for a refund, and to have auto renewal canceled for real this time.