Adorama Camera

I rarely write these types of reviews for companies but due to the service I received, I feel I need to tell a great experience with Adorama customer service. I had been tracking prices for the Canon M50 Video Creator kit which includes the camera, 32GB SD Card and a mic for the past year. In Dec 2018, Adorama had the best prices for the kit with free shipping and no taxes so I pulled the trigger. I saw that the kit itself was out of stock and I was ok for whenever it came back in stock. I had actually ordered this kit mid-2018 from B&H and it was out of stock but after 1 month, I canceled the order. I didn't know what to expect with Adorama but I was at least willing to wait 1 month.

Customer service on the website is fast and outstanding. They helped me even though my order was difficult. At first I forgot to put in an order through my student ID, then they helped me process a reversal where a package would be intercepted and refunded for me to re-order. Then, I realized there was no student discount on my order, so I asked to cancel the interception, which they have been nothing but helpful with in quickly contacting UPS. They put up with my idiotic behavior and assisted me with professionalism and haste and truly demonstrated exceptional customer service in all aspects of my support today. Cara ** and Albert ** are the real MVPs and deserve raises for putting up with me and my dumbness.

I had ordered a new MacBook Pro through Adorama. It was backordered then drop shipped via Apple. But some time had gone by and I contacted Helen and she not only reassured me that the shipment was likely in process, she quickly got me the tracking number when even Apple couldn't provide it to me, and it will be here tomorrow. First-rate service and support.

I ordered a lens by phone, spoke with Stanley **. He assured me the order would go out that day and it would be shipped two day delivery. It was not shipped that day. I did an online chat and expedited the order for next day delivery and was assured that it would go out today. It did not ship again. When I checked back I was told it was sitting in an inspection bin in the warehouse. This has been nothing but a run around. The answers provided by the various people I have dealt with are nothing more than excuses. This would be less troubling if I did not need the item for an impending trip and it now appears that it will most likely not arrive in time. It is the disappointment and poor follow through that is so disappointing with these people. If I was told it might not be here in time or that it was going to potentially experience a delay I could have made other arrangements. An altogether dissatisfying experience and one I will never repeat.

Stay away from this this company. All entire group are scammers and very dishonest people. I am dealing with my refund almost two month. Every time I called they are saying it takes 2-3 business days and as of today the refund is still missing. I never seen in my life such a horrible and irresponsible people. P.S Nancy **, last time you replied to me wanted to know what happened why I left the bad feedback, so I already answered it 2 weeks ago and now where is your further action? Where is liar Roxana and entire fake customer service representatives? Disappeared? You guys are horrible. G. **

I just had the WORST customer service with these bunch of jokers. Their "Price Match guaranteed" is just a blatant lie that they'll never respond back unless if the planets are perfectly aligned. It's THAT bad. Not only that but the last chatting agent basically hung up after we finished our chat, not allowing me to leave a rating for the horrid service. If they're going to have a price adjustment service, they should at /LEAST/ have a speedier and an actual price adjustment service. If you see a better buy elsewhere, don't bother and just cancel the order and return it. I lost 31 dollars because of these. Please note that this was also my first time buying from them. NEVER AGAIN.

Contacted via online form to look at selling my Tamron 70-200mm, f/2.8, Di VC USD G2 Nikon mount and a Tamron TC-X20N, both in excellent condition. I received a response from Josh who stated "currently your equipment would have a resale value in the ballpark of $600 + Teleconverter" and "On equipment like what you listed, you should expect no less than 70% of the resale value as a cash offer." I replied: "Hi Josh, Just to confirm. A Tamron 70-200mm, f/2.8, Di VC USD G2 Nikon mount and a Tamron TC-X20N combined - both in excellent condition - have a resale value of $600 combined?" I asked as I could not determine if the '+ Teleconverter' in his first email meant that the lens AND TC were valued at $600 or just the lens and the TC would be at a different price (if that was the case, not sure why prices for both were not provided).

Went to their site to purchase a $1300 camera. It clearly said “IN STOCK” with an orange border to highlight the fact that it was in fact in stock. So I make my purchase. And pay for 1-3 day shipping. About 4 hours after my card was charged I get an email from Adorama saying that my item is on back order and won't ship out until 2-5 days after it is in stock... WTF??? Then about an hour later I get a separate saying that my payment was declined!!! Haha. They for whatever reason charged my card $1 less than the price of the camera.

On 1 July 2019, I reached out to Adorama to sell 3 brand new Canon lenses. Mr Charles ** responded by promising to get me the best price possible or in his exact words, 70% of what I paid. I’m sad to say that it’s now July 13th and Adorama still hasn’t given me a solid answer after countless calls and multiple promises from Mr ** and his boss, Jack **. I purchased my 3 lenses brand new for approx $16,000. At one point, Mr ** offered me $5000. The lenses were used once. They are still in their original boxes with USA warranties. Do NOT trust Adorama used camera department. They promise a lot and deliver little. I asked them to return my lenses and pray the process won’t take another week.

I ordered $2,000 (minus a few pennies) worth of nothing, literally, as you took my money, sent nothing, and lied! At noon I placed the order, they sent my order thru. Nope, they sat on my order, pulled 2 grand out of my account, then at nearly 3pm I get an email saying my order has been cancelled. I felt a rush of relief fall over me, but, a nagging gut response said, "something isn't right! You called before buying it (this is my first time being able to use my brand new debit-card) check your bank account! Legitimate companies don't hold your money for nearly 3 hours only to say we decided to cancel your order. Run to the phone dammit! Now!" Guess what folks, your instincts were instilled for a reason.