Adorama Camera

I rarely write these types of reviews for companies but due to the service I received, I feel I need to tell a great experience with Adorama customer service. I had been tracking prices for the Canon M50 Video Creator kit which includes the camera, 32GB SD Card and a mic for the past year. In Dec 2018, Adorama had the best prices for the kit with free shipping and no taxes so I pulled the trigger. I saw that the kit itself was out of stock and I was ok for whenever it came back in stock. I had actually ordered this kit mid-2018 from B&H and it was out of stock but after 1 month, I canceled the order. I didn't know what to expect with Adorama but I was at least willing to wait 1 month.

Customer service on the website is fast and outstanding. They helped me even though my order was difficult. At first I forgot to put in an order through my student ID, then they helped me process a reversal where a package would be intercepted and refunded for me to re-order. Then, I realized there was no student discount on my order, so I asked to cancel the interception, which they have been nothing but helpful with in quickly contacting UPS. They put up with my idiotic behavior and assisted me with professionalism and haste and truly demonstrated exceptional customer service in all aspects of my support today. Cara ** and Albert ** are the real MVPs and deserve raises for putting up with me and my dumbness.

I had ordered a new MacBook Pro through Adorama. It was backordered then drop shipped via Apple. But some time had gone by and I contacted Helen and she not only reassured me that the shipment was likely in process, she quickly got me the tracking number when even Apple couldn't provide it to me, and it will be here tomorrow. First-rate service and support.

Unbelievable! I ordered the SelFone print station for $436 apx plus ship. I received an Intel NUC with a separate paper instructions on how to set up the SelFone app with it. It didn’t work as I needed to so I sent it back. When I did they said I sent the wrong item bc I sent a NUC back. Which is 100 percent what they sent me! They claimed they don’t sell or stock that so they won’t take it, it is what they sent me! Now I’m out $450+ Shipping and return ship. For them to send the wrong item and then not accept it! So now I have no SelFone station, no NUC, and out over $450!

I received a telephoto lens as a present from my husband and wanted to purchase an ND filter for it. It was the holidays and the advertised price for the filter I wanted was great so I immediately placed the order. That was approximately 1630, at 0430 I received an email stating that the filter was temporarily on back-order. I was willing to wait so I refrained from cancelling the order and pushed it to the back of my mind.

Adorama misrepresented the financing terms of their credit card. I used their credit card to place an order over five figures. The website calculated the minimum monthly payment by dividing the total order by the term of 48 months. Their bank, however, determines your minimum monthly payment by calculating 3.5% of your total balance. In my case, this was significantly MORE than their website promised. I discovered this AFTER my order was completed when I called the bank. Adorama's response to misrepresenting terms to a customer and putting me in a position where my monthly payments were 50% more than the payment they promised was to offer me a $150 gift card.

We returned a refurbished malfunctioning camera that we got online from Adorama. We barely had it for hours and sent it back using the exact same box we received it. After several phone calls and email exchanges, Adorama concluded that we returned a camera that is not the same one they sent us, as the serial numbers on the box didn’t match the item’s serial number. This means that we are dishonest people and tried to scam and rob Adorama. Unfortunately, we cannot prove that we never possessed a camera like that in the past. Our only available resource is that we are well known as honest and correct people. We do not care the money, instead, this episode is an ugly and undeserved smear on our personal record that may even harm us in the future. That’s why we will do everything legally possible to make this incident clear.

Hi. I'm only writing this here for there's nothing I can't or they can do about it since I live in Thailand and the purchased camera was brought to me by my friend from California. I received a used camera for sure. I purchased what I thought was a brand new camera and shipped it to my friend in Los Angeles. When I opened the box to my Lumix LX10 I was surprised to see the camera strap was attached to the camera. I have never seen this before and my friend who brought the camera is not a camera kinda guy. He didn't use the camera.

I am a customer buying cameras and computers and other items from Adorama for a very long time. I always order half of my business equipment from Adorama and the other half from BhPhoto or Amazon. I have always just placed an order and received the item. I never needed to get support or help with anything. Last month, I ordered another Apple MacBook Pro for about $3500.00.

I'm reporting to this site as a last result to get some type of resolution. I Made a order on 4/30/19 for the LG HU80KA 4K Ultra HD Laser Smart Home Theater CineBeam Projector. Excited to get the free express shipping provided I thought nothing of this. The problem arose when I actually received the package, I opened the package noticing that it was packaged poorly and look as if it wasn't taped at all. While further investigating the package I opened the boxed all to find out that the item purchased was not in the manufacturer's box. I contact Adorama immediately once I discovered this. I dealt with many reps from Zach **, to Nell ** to some guy name Mike over the phone. All assured me that they were sorry for the inconvenience and they would correct the issue promptly.

I paid for a new tripod but received instead a used, open-box item. The Anti-Rotation Pin was missing. Two screws were found loose in the carrying bag. The instructions were crumpled, inside a plastic bag that was also crumpled. I contacted customer service who agreed to send me another tripod but not until after the damaged one was received and processed. What a disgrace.

I cannot believe how crappy customer service is. I got a different story from all three agents. First I filled out the return as requested. Sent it back. They sent it to the wrong address even though I filled out the return request. Since I have talked to 3 different customer service agents and have no answers. If this flash didn't cost $460 I'd tell these clowns to pound sand. I want my flashback and I will never do business with Adorama again.

Terribly disappointed in Adorama. I have purchased at least six cameras from Adorama for work and personal use. I recently purchased a Nikon D750. After a few months and very minimal use, the camera started to experience shutter issues. I contacted Adorama and customer service informed me there was absolutely nothing they could do because I was outside the 30 day return window. The staff at Adorama was rude and completely unhelpful. I’ve always favored shopping at small businesses, but after this experience, I will never provide business to Adorama again.

This company would automatically sign you up for annoying daily promo emails after every order that you place with them regardless of your communication preferences checkbox while placing the order. Clicking an Unsubscribe link in those promo emails is completely useless as those emails keep coming. You can unsubscribe manually in your account preferences, but this is only good for a week or two, then this whole situation repeats. This is a first time I am seeing a company that abuses email communication that much, and wastes time of their customers.

I bought a lens on Friday and a paid $25 for next day shipping so I can use it on Saturday for a project. But UPS tracking website says I won’t get it as late as Monday. This means they just stole my $25. I wish I saw all this reviews before I bought the lens. I don’t recommend no one to buy from this site. It only look good from far, they are scammers.

I ordered a large order from Adorama Camera on 2/11/19, which included a refurbished Nikon D500 DSLR camera. When I got the camera I instantly noticed it wasn’t working as it should. I contacted Adorama about the issue, and they told me to contact Nikon as they are the ones who refurbished it. After troubleshooting with Nikon and trying the camera again the issues came back. So I immediately contacted Adorama and told them it would have to be replaced. I shipped the item back to them exactly as instructed on 3/18. It is now 4/2 and they have not replaced or refunded the camera. They have made me jump through hoops, have been terrible about staying in contact, have not updated me, and have caused an outrageous amount of stress.

I ordered camera lens from them. On their webpage said free 3 day shipping. When I was checking out it said 5-7 day shipping. Just out the get-go lies. The worst customer service I ever dealt with. I will never do business with them ever again.

Ordered a guitar on a Friday. It came in 3 colors, I ordered white. It had not shipped by Monday mid-day when I learned they lowered the price on this guitar. Contacted them, they said no, they only reduced the price on 2 colors, not white. It was a $50 price drop so I changed the color to a less desired color. An hour later they reduced the price on the white version also $50 so I called to change back to white, order miraculously shipped. They said, "Wait until it gets to you, if you want to exchange for white we will do at no cost." Today it arrived with entirely lower end electronics so I called to take the exchange offer but was told the item was sold out. I plan to return the item but was untruthful and disreputable people and company, will never do business with them again. And, as a final insult they never even credited me the $50 for the guitar they shipped me.

I have contacted the seller back in December as I did not receive the order. They opened a claim tracking with USPS and they did not find anything, I emailed Adorama about this and they reopened it again after a month, I then called USPS and they had nothing and put it in the system that the item is missing. It has now been 3 months since this product was ordered. They’ve opened 3 claims and keep finding nothing and will not refund.

I contacted Adorama because I wanted to trade in my older camera. I shipped it to them and received an email saying I would have a quote in 3-5 days. Well the UPS tracking number said they received the camera early Monday morning and since I received the email they were already on their third day. The email said that if I did not hear from them within that time period to call.

This is a company whose employees think that the customer is a bother to deal with and is an interruption in their day. Hard nosed people who are like this: "You gonna buy something or what?" "If not, I gotta go, bye". They're all in a hurry to get back to doing nothing. All of the bad reviews on this company seem to be true considering my experience with them. You look on the Better Business Bureau page and there's 40 some odd bad reviews there. The people are not professional at all, don't do what they say they will do, and don't bother to call you back. Either lazy or stupid, which is it? If you read the reviews here and other places that there are reviews for them, it will confirm what I am saying here.

I ordered a MSI laptop off Amazon through Adorama camera as the reseller. I paid an extra $30 for shipping. I was supposed to receive the laptop no later than yesterday on the 8th. I tracked my laptop through Amazon and they said the order hasn’t even been shipped. I tried to contact Adorama and I’m awaiting a response. I am very disappointed, if a customer spends over $1000 you would think they would value the service. I don’t want a refund I only want what I bought.

On Tuesday I ordered a laptop from Adorama's Amazon store and paid $46+ extra for expedited shipping. I sent an email to confirm that they could get the laptop here this week because I'm leaving the country for a year at the start of next week. They said it'd be absolutely no problem. There were no updates on the tracking by after hours Wed. I contacted support. They apologized and promised to send the computer overnight so I'd have it on Friday. Still no updates to order status. I contacted again, and was offered the same promises. I was finally given a tracking number, but all it said was that a label had been printed. I called support on Friday after there were still no updates, and sent another email. Still no updates to order status.

I have been a loyal Adorama customer for years but no more. They used to be attentive and worked hard to resolve any problem I was having. Now when I call they use patronizing language and resolve nothing. I placed an order on a Tuesday and requested 1-3 day shipping. The online order stated I could expect the shipment Friday but when I got my FedEx tracking info it stated I would not receive my package until Monday.

I have never had any issues with Adorama, quite the contrary, always very happy with them and my purchases with them, until recently. I did my first trade in with them with a Sigma Art 135 1.8 lens. They offered me 575.00 for it and took it off a Sony lens I wanted. I agreed. All was well, so I thought. While waiting for the trade in to go through, I was not sure what lens I wanted for the trade in. They suggested I purchase the lens I was thinking about - they had a 30 day return policy and if I didn't like it, I could return it before the bill came in and charge it to my Adorama account. I decided to purchase the same lens I traded in but the Sony mount (the one I traded was the Nikon mount). I quickly realized I couldn't make the Sony mount Sigma work, it's longer and heavier than the Nikon one and too big for my hand. I returned it on day 2 of having it. I kept the tracking they and saw they received it back almost the same day.

The company has very poor customer service. I ran into a problem where FedEx held my package at a nearby location for pickup since it needed to be signed for. I went in twice to try and pick up the package and each time I was told that they could not locate it. I know this issue is not with Adorama but the following issue is. When I reported the issue, the Adorama customer service rep told me they would work with FedEx to find the package. At the same time he asked if I would like a refund or replacement. I said a refund. He said in another email that I should give 1-2 business days for an update. This happened on 1/29. On 1/31 I received an email stating that the rep submitted a request to refund me on 1/29. He told me to allow 'today or tomorrow' for a refund. So I waited.

Me and my company had a real bad experience with Adorama and its products. We thought we are buying a new printers, but in fact it was refurbished and both printers stopped working after the first try. The issue with us is we open a new location for our business, and we did not start using those printers right away and only after 4 months. Adorama reps are acting like a "broken record" claiming that they cannot help us because of the 30 days policy had passed. I will not shop with them anymore! And this is my advice for friends and family.

This is a situation that is still happening, and the story just keeps getting longer and longer. I had applied for an Adorama Credit Card (Comenity) and was approved. Made a purchase, which was canceled with NO email communication or phone calls notifying me that my order was canceled. So I reached out to Adorama a few days later, and they said it was canceled because it was marked as fraud by Comenity. I reached out to Comenity, got it all sorted out, and replaced my order.

Buyer beware on the Adorama Credit Card. This is a chinsy bank and I discovered their first scam. They will make you pay with a bank or debit card and give you every outward appearance that you a scheduling a reoccurring payment. You are not! You must pay manually every month! I was hit with a late fee and phone calls that let me know whats going on. Here's the stab in the back: They instantly forgive the late fee of $27 for the first offense but are ready and waiting for you to forget the next payment and collect. Strings attached financing!

On the Christmas Day, I ordered the Google Home Hub $99 with two mini free as they advertised in the website but I end up only received Home Hub. I called and they said, “Only if you ordered on December 24.” After I send the screenshot, they send me two mini free. A reputable company should not do this trick. They should honor the advertising even a mistake.