Adorama Camera

I won't use Adorama again. Although the customer service is good, the overall experience was very poor. I ordered a Canon DSLR and was sent the camera with a Nikon battery and charger. I reached out and the correct battery was sent very quickly to me, but it was sent without a charger. So first, I have the camera with the wrong battery and charger, and then when I have the correct battery I can't even charge it. I'm then told it's going to be another 1-2 business days to hear back from the used department. As someone who works in one of the top companies for customer service, I wanted to be impressed. The facts are that, I'm not. Get it right the first time. But if you don't... PLEASE at least get it right the second time! No compensation offered other than "sorry" and just sending me what I originally should have gotten in the first place.

Ordered a DSLR camera for my wife's birthday, with a delivery date scheduled for Nov 27th. After waiting a few days AFTER that date, we checked the tracking and noticed that the camera was delivered to a random Amazon fulfillment center. It was literally signed for by an Amazon employee (don't ask me how it ended up there). I looked back at the order and verified I had entered the correct address, and even checked the receipt to ensure it was typed in correctly etc (it was).

I order two filters on their website, then I get an email saying one of them isn't in stock so the order will be delayed. Fine, I wasn't in a rush, so I reply their email asking for how long it would take. No reply. The day after, my order was considered as a "fraud" by their software, and was therefore canceled (While I had already been through the VISA secured verification process, and my bank account was about to be charged). I ask why that happened and why they haven't replied my first question about the item availability delay, and their reply is: "We weren't able to confirm your credit card (no explanation). Please contact that number (US phone number) to check on the availability of your product." I live in the Philippines (I told them in my previous email), so obviously I didn't call the US number. Total waste of time. I gave up and ordered through B&H...much better and actually cheaper.

Changed description of a $970 laptop I bought through their eBay store on Black Friday. The day after I bought it and removed 1 TB HDD from description and lowered price to $899, I call and say, "Hey there's no 1 TB HDD here. Can you credit me the price difference." They acknowledge they changed the description and tell me they are "escalating it up to management". 6 days pass and I contact again and they decline my request for the difference in price. Bait and switch whether on purpose or not and refuse to make it right, and Black Friday/Cyber Monday deals are over with so not like I can go with different vendor. I would not have purchased this item if it had the correct description.

I ordered a Pentax KP on Thanksgiving day. Their website showed a free package consisting of 18-55mm lens, sling bag, and strap. I called to verify the free accessories, and was assured they would arrive with the order. When the camera came, no accessories. I called them and emailed them a screenshot of the webpage with said free accessories, and they have not contacted me at all. They have lost me as a customer for good.

First let me tell you that Adorama has no US phone number. All the phone calls are directed to Philippines. So I placed an order of two lenses and I paid $49.99 for VIP360 to have it delivered in 2 days. They didn't even bother to send the lenses until the 2nd day when they were supposed to be delivered. I called, talked to Stacy ** and she sent me an email assuring me that I will get my package in 2 days. Of course they never did. So a few days later, I called, asked for a supervisor and she said it's gonna take 1 to 2 business days for them to get me the refund.

I would like to apprise you of the damaged laptop (MacBook Pro 15 TouchBar 2018) that I have received in my order. It was already a tough task for me to order a laptop from Adorama. My order was canceled thrice and my card was charged twice. After receiving the laptop finally, I set up my laptop and after that, I was locked out of my laptop multiple times. The screen started flickering as well in the laptop at the lower bottom. I contacted Apple Care and they told me it is most likely a component failure. Now, the laptop is not turning on at all and I am left with no words. I have never had such a terrible experience. I have spent 2100 on an online purchase but never expected the same. I have contacted the Apple support care with respect to this issue. They told me to contact you and probably for a replacement. Kindly initiate the refund/replace process for the same.

Before today I thought Adorama was a reputable photography site with good customer service. Now I'm not sure. I signed up for their VIP membership last year but decided I wasn't using the benefits and canceled auto renewal. Although auto renewal showed it was off, my membership set to expire, today I was charged and renewal turned itself back on in the process. This feels like a form of cramming. J. was the first representative I spoke with and immediately asked me to repeat myself, rather than reading the thorough information I'd already provided, my request for a refund, and to have auto renewal canceled for real this time.

First and foremost Adorama's customer service is absolutely horrendous. They offer 3-day expedited shipping and it has taken my order 1 week to be delivered. I understand it means business days but when trying to resolve the issues with customer service which was initially a call center did not offer any help. I ended up speaking with someone who works directly with Adorama and have never been treated so rudely. I was made to feel that I was in the wrong! Who treats people like this?!?! What kind of company treats people like this!?!?! What kind of company tells the customer that has spent their hard earned money they are wrong. Completely rude, inappropriate and unacceptable.

Adorama cancelled an online order I made, but failed to communicate that the money is kept on hold. I found out the hard way and requested the release of the funds, which they supposedly processed. But my bank tells me they received no such request from Adorama. If you won't sell me the camera, don't block my money!

I placed an order for a flash package. The description informed of the items in the package and the prize. I placed the order, and I received a confirmation email. Later that day a representative called me notifying me that the items were too many, therefore the package was divided into two orders and needed to charge me separately for the packages. 1st order was charged, second order was charged to me twice and then a third time. Supposedly, they weren’t getting a confirmation from my bank, but I could see the transactions. The next day I was $400 ($795+ total charged for a 345 package) shorter than the original price I had paid. I called them and they said, they didn’t get a confirmation. I cancelled all the purchases I made and demanded a full refund. Also called my bank to make a claim and dispute. I don’t think I will ever do business with Adorama, I guess is better to deal with B&H or Amazon.

I sent in a request for a value on my Nikon D610. I received a callback a couple of days later saying that I could receive up to 70% of the resale value of my camera. Frank, the rep, proceeds to tell me that I could be paid up to $700 for my camera if the condition meets what I described because they would sell it in the $900 range. Well they have had my camera for 3 weeks and I just now get the email to tell me my quote is ready. I call and speak to Isaac who doesn't want to help at all and seems like I am an inconvenience to him and he proceeds to tell me that the market value is now $650 and that they will only offer me $450 for my camera. I asked how it was rated and he said "excellent".

I just placed an order today. They sent me the email order was received and will ship soon. Not even an hour later I get another email saying item is in back order. They said item will ship as soon as available. The email also said that I won't be charge until item is shipped. I go check my bank right away and my bank got charge. It makes no sense right? I called customer service. They said the item is in back order and I said, "Then why am I getting charge when the email said I wouldn't be charge unless the item was shipped." I said, "Cancel my order please because I need the item ASAP." She said, "I can do that." So I asked her, "So what's gonna happen with my money?" She said I have to wait 3-7 business days to get it. I ask her why if the item is in back order I have to wait 3-7 business days. Not happy with this company... I DON'T RECOMMEND TO NOOO ONE!!! Won’t give it less stars because I can’t!

I purchased a Cyber Power computer for my son sold by Adorama Camera. It was purchased via Amazon on 9/16/18. I was given the “it’s on the way” email by Amazon delivery date of 9/21/18 well my first notion something was hinky was zero tracking info, so I contacted the seller. Given a delivery date of 8/21/18 no tracking info because they said it was being drop shipped. Oh oh we were hopeful so from 9/24-9/26 my alerts said product delivery by 8pm. Of course it never came. I called again and received a message that the place was closed for some Middle Eastern holiday and would not be open until Oct 3. I contacted Amazon for a third time... My order was never shipped, I called Cyber Power. Guess what? AC is not a verified seller and they are NOT SOLD TO AC at all!

I'll start off by saying this, I have no idea how Adorama is still in business. It's truly baffling. What I'm about to tell you, is a consumer horror story. On September 2nd, I ordered as a birthday present to myself... the (used) Canon EF 24-105mm and a lens hood to go along with it. My sister in law had a strong woman competition that coming weekend so I wanted to make sure I had the new lens by then to take it for a spin. The package comes in the mail by that Thursday. Which by the way, I chose something like 2 day shipping. Here's the first part of bs I encountered. The order was submitted the night of September 2nd, which is a Monday. It did not ship, till Tuesday afternoon or evening. I did not get the package till Thursday. It doesn't take a rocket scientist to figure out, that's not 2 day shipping. But I digress.

I bought a telescope from them on eBay. It came damaged, not their fault for sure. They asked me if I wanted to get a refund or a replacement. I told them I wanted a refund. I wanted this because I wanted the telescope and because I had a zero interest promotion with PayPal Buyer Credit and I had to get a refund to keep the deal. If I re-purchased I wouldn't get the promotion. Their response to me telling them I wanted a replacement was, and I quote, "Thank you for confirming that you wish to have a replacement." When they got the telescope back they refunded me the amount for the telescope but not the shipping. I then told them that they needed to retract the refund, as PayPal Customer Service instructed me to do, and they would not do that.

After received a confirmation for a credit card, spend 4 months waiting for the account statement and card and NEVER receive a response, but they charge $35 for each month (LATE FEES), this was a Nightmare.

I attempted to purchase a copier put on special within minutes of it being shown online. They refused to honor the price although they had the product in inventory. “All items that was (sic) on sale has already sold.” They offered nothing other than to sell it at their list price. They deserve no stars. I will not do business with them ever again.

I had ordered a new MacBook Pro through Adorama. It was backordered then drop shipped via Apple. But some time had gone by and I contacted Helen and she not only reassured me that the shipment was likely in process, she quickly got me the tracking number when even Apple couldn't provide it to me, and it will be here tomorrow. First-rate service and support.

On July 30 2018 I contacted Adorama to purchase a Sekonic L 758 DR light meter from the used dept. I talked with a salesman named Julio ** who sold me the meter. Paid for it immediately by PayPal. When I received no shipping order later in the week I contacted Adorama service dept. and told them I had received no shipping order and the order did not show on my account. They told me to contact MR ** which I tried by phone only getting his answering machine but no call back after leaving a message. His answering machine says, "E-mail me you will get a quick response." Tried that more than once. Still no answer. Over the years I have ordered from Adorama with good service and customer relations however that looks to be a thing of the past. Looks like another corporation that has decided that the customer is just a number to fleece and forget. Amazon is looking better and better to me.

Received a defective SS Gimbal from Adorama. Missing battery door, would not power on (with batteries taped in), stripped lower GoPro mount screw, and the included evo GoPro adapter would not hold tight in my genuine GoPro mount and chesty. Unfortunate that this is the highest rated wearable gimbal available. I purchased this Gimbal and a new GoPro days before a major cancer surgery to record my last mountain biking adventure that would be possible in the season. I was traveling up to Lake Tahoe for this special trip and I was unable to capture it due to the error made by Adorama. With my cancer there's no way of knowing if I will be alive next season and be able to mountain bike again.

A month ago I contacted Adorama customer service regarding a problem with my Adorama credit card. Still have the same problem and seems nobody cares. If I can leave 0 stars instead of 1 I will. Horrible customer service. I exchanged emails with Apple **. support, Helen and Ron ** (cust service supervisor). They didn't do anything besides replaying well known facts. In fact, the last guy promised he gonna take care and he will contact the bank and 5 days later still nothing. Also didn't reply on my emails. Stay away from Adorama credit cards. They even didn't know the bank number is only automatic voice service and there is no way to speak with a representative or customer service.

Did not receive item in 5 days and no satisfactory answer. Only we're talking about refund. If I need refund why did I order. I need my product on time. I needed my mono light for Saturday shoot and I ordered it on Monday to get it on Wednesday. Friday I called and no one knows where is it. Very disappointing. B & H is best store to buy. All my photographer friends make sure you get your item on time. Try to avoid Adorama.

I ordered a hood for my Canon lens and Adorama sent the wrong one. The packaging was marked with the right number but the product in the package was wrong. They said it would take two days to investigate it and they would get back with me... 17 days later after send multiple emails, they finally responded. They said that it was their fault and would refund me. I now don't trust them enough to reorder and have to go through it again. They have lost a customer.

I bought Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Qty. 2 from Adorama which included a rebate. After I submitted the rebated, I got a notice on April 15, 2018 that the rebate was approved in the amount of $60.00 and processed. On June 24, 2018, after failing to receive the rebate for two months, I emailed the Adorama Customer Service. On July 3, 2018, more than a week later, I receive a reply from Adorama stating that “I show your rebate has been approved. I'm unable to see a mail date yet. Sorry for any inconvenience.” Then on July 12, 2018, I sent another email requesting an update or my rebate. To date, I have not received the rebate nor a response to my last email. Adorama, it seems, likes to leave me in limbo and will not in good faith send me my rebate. Rather, it would seem that Adorama is hoping that their customers would forget about the rebate. I would like my $60 rebate.

I preordered a Zhiyun Smooth 4 3-Axis Handheld Gimbal Stabilizer for Smartphones, preordered it in April. Got it in May 2018. My frustration and Disappointment at this point is beyond words. After watching so many good reviews on Youtube, it appeared to be very simple to use, needed it for work as I am professional photographer and getting into film-making for YouTube slowly, so that would be a great addition to my Gear for Convenience to use your phone when you need a quick video. Got excited and preordered it, waited for it for a month an a half, well, used it 5 times max, it was overheating to the point you can burn your hand if you touch the connection between Gimbal and Handle. It started to make noises, now it's just USELESS as it's not operational.

This one camera store in NYC was the worst single camera store I have ever dealt with. Just the other day they denied service to anyone who is a political activist for conservatives. I will no longer buy anything from them.

Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Rebate was approved but not sent out over three months ago. It's stuck in limbo. I tried calling Customer Service (third party) and they gave me a number that hangs up on me. I called Customer Service back and they gave me an email address that no one responds to. 800-286-9146 adorama@help.4myrebate.com.

I was contacted by Adorama who informed me they would be interested in purchasing my used gear and to send a description of all items which I did. A camera body, a camera lens, an expensive lens hood, a filter, a custom strap and all the original boxes and manuals in near mint condition. I received a reply that they could offer me $1200. I sent in the gear and they then offered me $700 which I declined. They are selling used bodies only with major damage they note which will affect the picture quality for $700. The person I spoke to acknowledged the original $1200 quote and asked how we could work something out that would be better than the $700 new quote.

Submitted order (keyboard stand) via Google Express June 16. Thus far no delivery--all Google can tell me is that they have no notification that the item has shipped. They referred me to Adorama, whose customer service tells me they have no information, and refers me to Google Express!