Adorama Camera

Adorama Camera

 4.0/5 (789 ratings)
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About Adorama Camera

More Than a Camera Store Adorama Camera has been providing services and products in Imaging - and Beyond, since 1975.

We have on hand an incredible staff team of experts who are anxious to share with, and learn from, our customers. We’ve earned our reputation for exceptional service and integrity - one interaction, one sale, one gem of advice and one respected customer at a time.

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Page 1 Reviews 0 - 10
Resolution In ProgressRated with 1 star
Verified Reviewer
Original review: March 18, 2022

Currently my credit card is investigating disputes I filed with Adorama as they charged me twice for an USB cable and failed to cancel a laptop computer that was advertised in stock for immediate delivery. Once they processed the purchase they informed me it would take over two months to receive the laptop. Immediately I requested a cancellation and was informed that’s not their ‘policy.’ This company clearly lacks integrity. I would advise consumers to buy elsewhere. They are crooks!

Adorama Camera response

Hi Sheri,

I was sorry to read about your recent ordering experience with Adorama. I would welcome an opportunity to look into this. If you have a moment, can you please email me your order number at nancym@adorama.com. Please accept my apologies for the dissatisfaction caused and I look forward to hearing from you.

Sincerely,
Nancy Miller

Adorama CS Ambassador

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2021

Very unsatisfactory and a nightmare of an experience. Would not recommend company or purchase anything from company again. Poor customer service and lack of truthful communication with customer on progress of claim. Purchased a camera and received a camera box with the camera missing. Reported immediately and took videos and pictures of package received. Customer service was called almost daily and the generic response of “we will contact you in 1-2 business days” was received but they did not call or attempt to contact customer back. The customer went to Adorama in New York to address concerns and had to wait over 6 hours in lobby with no resolution. Customer had to wait Over 2 months before a refund and resolution was received. Customer had to get their bank involved and after the bank mentioned possible legal proceedings, a refund was made promptly. Customer had to pay $120 in shipping for this ordeal.

6 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 18, 2021

    I bought the Asus ZenBook duo from Adorama a few months ago. The laptop crashed several times in the first few months so I tried to exchange it for a different device. Different brand, different model. I had no option to return or exchange the laptop on adorama's website so I called and specifically asked for an exchange to be processed. We had back and forth where I was told I was past the laptop's returnable date even though their website clearly states that purchases can be returned by February. I was told I couldn't return the laptop because the manufacturer disconnected it. They acted as if I couldn't exchange it for a different device. I practically had to state several times that I wanted a different device before they finally said they could process it. I had to literally instruct them to add a note on what laptop I specifically wanted. I was sent a shipping label and returned the laptop.

    I didn't get tracking info so I called adorama and they told me the saw the laptop was on the way and my refund would be processed once they got it. This is the 3rd call I've had with adorama about this exchange and they're still ignoring the notes on the order and trying to refund me. I had to once again refer the technican to the notes on the account. She confirmed the laptop I wanted and assured me my exchange would be processed. This was Monday. The laptop arrived to them Tuesday. Thursday I get an alert saying my refund has been processed....

    After 4 phone calls with direct instructions, they still did the exact opposite thing I wanted. I needed this laptop to start a new job and they've messed that up. Then the best they can do is offer $50! For the inconvenience on my next purchase AFTER I REPURCHASE THE LAPTOP I WANTED EXCHANGED. I can't even use their measly credit on this next purchase. The incompetence is mind blowing and I do not recommend adorama

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 9, 2021

    I was duped into sending Adorama thousands of dollars of like-new-in-box professional photography equipment. They quoted me decently over the phone but once they had the items in their possession they fabricated damage to my equipment to devalue it and they also lost some of my very expensive accessories. They handed my deal over to some person named Jack ** and he straight up tried scamming me and after his slime tactics the "final offer" was almost half of the originally quoted offer. I resisted the pressure and demanded my equipment be sent back.

    I am now awaiting return of my expensive equipment but apparently stuff is missing and damaged. Theft, fraud, lies. Seller beware. There are a lot of complaints of Jack ** at Adorama pulling similar or identical scams to other victims and a lot of the testimonies have a public response by an "ambassador" either going by the name of Helen ** or Nancy **, but I emailed these supposed ambassadors multiple times with zero response. 100% scam.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2021

    I recently traded in my camera equipment in exchange for a like-new used Fujifilm camera with multiple lenses, extra battery, Variable ND filter, and charger. I received a series of boxes each containing 1 lens, and one large box which was supposed to contain the Fujifilm X-T4, XF 16-55 f2.8, a spare battery, B+W 10 stop ND filter, and a charger. The box arrived in near perfect condition on the outside. Inside, there was a single small piece of bubble wrap (not even big enough to cover the bottom of the box), and a battery charger as well as the 16-55 lens. The camera, battery, and filter were on the packing slip but not inside the box.

    I tried calling multiple times to reach the salesperson but never heard back from him as soon as the sale was done. I've then spent weeks going back and forth thru emails with people. They kept telling me to wait until the warehouse search was over and they would get back to me. They never did and I had to call and email. Finally, they said that it was the shipper's fault and that they filed a report with the shipper and that would take another couple of weeks. That time went by and I emailed them again, and just got the "we're still looking." Finally, I received an email from someone in their security department saying that they weren't going to send it to the shipper, I then received another email half an hour after that saying that I had to wait for the shipping report. So they obviously aren't talking to each other.

    They aren't willing to do anything to make this right and either refund me for the missing items, replace them, or send the missing items to me. Their responses feel like they are just blowing me off entirely. This has been the rudest, worst customer service I have ever experienced. I have almost $2000 of missing equipment that I never received and they literally could care less. I will never recommend them or use them again. My only advice at this point as they have no concern for their customers is to shop at your own risk. I would love to find out what actually happened to the gear that I purchased, and truly wish they would help to resolve this. I doubt that they care, but to lose out on almost $2000 is a serious blow to me that I can't afford to lose.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 3, 2021

    This store is practicing the old scheme of bait and switch, period. Regardless of the blah blah blah you can read here and on other sites, a scam is a scam. When you advertise online (I have multiple screenshots as proof with timestamp) that a certain item, or bundle of items, is "in stock and ready to ship" and lure customers in buying this very same item, only to find out a component of the bundle is conveniently "in back order" ... And the worse is that they will not even bother sending a courtesy email to let you know that something is missing with your order, oh no! Instead, they modify the order without your permission, adjust the final price accordingly, without again checking with you if it's something you desire to go with, and then that's how you receive half of a bundle, with key items missing, making your order useless, especially when you get a drone without the remote or even the batteries!

    IN STOCK AND READY TO SHIP actually means what it means! IT SHOULD BE IN STOCK AND READY TO SHIP! Freaking common sense right? Therefore, if as soon as you pay top dollars, the order is modified and items are missing, because supposedly in BACK ORDER, it was indeed a lie, a bait and switch technique to force a sale, because OBVIOUSLY that bundle of items was never IN STOCK AND READY TO SHIP... How lame!!!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 3, 2021

    In mid-June of last year, I purchased an MSI Laptop from Adorama. Since then, the laptop has repeatedly overheated, the keyboard is broken, and the frame has chipped and cracked. The first time I started experiencing issues with the unit, I sent it to MSI, where they replaced the broken parts. Since then, I've been experiencing the same issues, but now it has gotten to the point where it is unusable. I contacted MSI again, and they told me my laptop was out of warranty because the warranty for my laptop actually started when Adorama had purchased it. So, I contacted Adorama.

    They said since I had purchased VIP360, I was eligible for 60% of what the original price of the laptop was. That sounded great, so I tried to go ahead with that. Since then I have made claims over the phone and online to get the process started, where I will get a few different responses. 1. I get transferred multiple times then hung up on. 2. They make a "claim" which they never actually have. 3. They tell me to wait for a call back from them, which they haven't for 3 days. And 4. They tell me to contact the manufacturer for an RMA (WHICH I CAN'T DO BECAUSE ITS WARRANTY STARTED WHEN ADORAMA PURCHASED THE LAPTOP).

    This process has been beyond frustrating, and I firmly believe that they will continue to do this until my VIP360 subscription ends, so they can either get another 50 dollars from me or so they aren't obligated to do anything. At this point, I will never purchase from Adorama ever again, as B&H has a great customer support team, that has never let me down.

    Adorama Camera response

    Hi Jack,

    I was concerned after reading the description of your experience with your order.

    At this point I can only apologize most sincerely for our failure to serve you as well as you should have been able to expect. I would welcome an opportunity to look into what went wrong here, but I'm unable to ID your order without additional details. If you have a minute to email me your order number, I will be reviewing this as a top priority.

    Please email me at nancym@adorama.com.

    5 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: June 2, 2021

    They gave me one price over the phone and told me if my products were mint they would give me more. I agreed to send them in.... Now they keep me waiting for over a month and then I have to call over and over before I get a response offering me about 20% less than the minimum amount quoted over the phone. Waste of my time and patience,... but now I’ll have to wait who knows how long to get my gear back and then try to sell it on my own. It’s clear that was their plan the whole time. Lie about price then back the seller into a corner.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 2, 2021

    Adorama sold me a gray market/recertified Dell display without any indication that the product was gray market. It shipped in a generic cardboard box with out any sort of manufacturer packaging. The display has a small line of dead pixels, and when I went to go register it with Dell for warranty service, Dell said the serial numbers were invalid and it has no warranty via Dell. I addressed this with Adorama, and they told me that the item in fact has a 1 year warranty, provided by a third party, despite Adorama’s website showing that the display is sold with a 3 year warranty from Dell. Adorama is allowing me to return the display for a refund, but imagine if I had kept it, and needed warranty service more than a year in, I’d be screwed. Both Dell and Adorama would’ve told me to take a hike. Shady business practice, maybe even fraudulent. I’ve spent close to $8000 here in the past 3 years building up my business. Not a penny more after this.

    7 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 30, 2021

    So, I have been a member of the Adorama VIP, on this site, for about two 8 months or so, I believe. We also have their credit card! So, they offer us the free two day shipping. My first order several months ago, was a lens. I was very excited! I ordered this on a Wed... I was told several times it would be delivered on Friday. Ya know two day delivery. I ordered after 6pm on Wed, but was still informed it would be here Friday. It was not delivered until Tuesday! Now, this order I decided to brush off, and put it as accidents happen, so I didn't complain much.

    I recently placed another order! Again, Wednesday (yesterday)! No idea what it is with me and Wed! For overnight shipping it was 110 dollars, so I debated back and forth with myself. And my husband talked me into picking the two day shipping, that it would be here Friday bc I need this stuff Sunday! I was AGAIN, informed it would be here by Friday! The next day, Thursday, my husband got a email stating it had shipped, so I was excited, and happy it was actually going to arrive on time! He sent a screenshot of the email...BUT, I caught their wording VERY quickly, they worded it very sketchy. Your order has been packed and is being shipped! It had not been shipped! This was around 3pm (my time, Missouri). My order was sitting in their store ALL DAY, before being shipped.

    Let me stress, this is the part I DON'T UNDERSTAND...Everything is already in boxes and packed up. They just need to box them up to ship them out. Adding the padding/bubble wrap and whatnot. THAT DOESN'T TAKE ALL DAY TO DO! If it does, then you guys need serious help. From talking to customer service prior, I was informed that if a order is placed by 11 am the next day it will be shipped that morning. So, with my order being placed the evening before, I was good to go. They would ship it out the next morning, and it would be here by Friday. My order was not actually shipped until Thursday evening.

    Today, is Friday, it is currently, 5am. I have talked online and on the phone to customer service, several times yesterday. The first woman on the phone BARELY spoke English, I had to ask her to repeat herself several times! She ended up hanging up on me, bc I started reading the shipping information they had on THEIR SITE, stating two days. ETC... So, after that, I wait a few minutes and call back hoping to get someone else, I can understand better, and maybe actually knows what they are doing! I call back and I get another woman, again WORSE English than the lady before! I have NO IDEA why this company would hire their customer service, in ANOTHER country! Who can't really speak our language, let alone they have no idea what they are doing. And they just simply don't care.

    With the second woman, I couldn't even get out my issue, before she just stopped me and told me, "Sorry, there's nothing I can do!" So, I asked to speak with someone higher up, then she claimed she didn’t understand what I was asking. Then the line went dead, yet again. I was shocked at this point. And decided to do some investigating. My husband, found the site, and he's normally REALLY good at finding fair and respectful businesses, so I didn't think to much of it. Until THIS CURRENT ORDER! I Started finding more reviews, which concerns me EVEN MORE! I am convinced I will not receive my order today. And I am not sure what I am going to do.

    I simply don't understand why my order sat in that store all day, before it was shipped. I own my own photography business and I plan to make a lot more purchases, but probably not with this site. And it's sad, bc I do love the store. I just don't like the fact they screw over SOOOO many people, and not one post I have read, has stated their issue was resolved. I know some people do not update their reviews, but most do. After, I get this order, IF I get everything I ordered, or if I get it at all, I may just cancel the credit card, and find another business. Bc, this is NOT how a business should be ran. If I was the CEO/Owner/or upper manager of this one, I would be EXTREMELY embarrassed of the company and all the reviews. And there are A LOT of reviews, with very similar issues. It's either with shipping, or customer service. This could be an easy fix, IF they truly wanted to fix it and actually care about their customers.

    One other thing I just remembered, I mentioned to them that they should have more shipping options, for customers who need their stuff faster. Bc they only have UPS online. I was informed while chatting online, if you call in to place a order, they offer Saturday shipping, Fedex shipping and other options! But WHY not online...Specially for the VIP members and regular customers! He also told me they don't have a contract with Fedex.. And that UPS doesn't deliver on Saturdays. But, UPS informed me they do, if asked... And that any company who uses them can have that option, and at times at no extra cost!

    I don't know I am just REALLY upset, and frustrated. I am going to see if I can get ahold of UPS and maybe see if I can come pick it up somewhere earlier. So, I can have it. SO, yes just like ALL the other REVIEWS, the customer is the one who has to try to fix the problem. I know a lot of photographers, and I have told them about this site, but I plan to let them know to be cautious, bc you might get screwed over. I hope this review helps someone, and I have to ask, I know we can't reply to other reviews, which sucks, but has ANYONE had their issues resolved? FAIRLY and PROFESSIONALLY, with this company? My email is **.

    Adorama Camera response

    Hi Grace,

    I apologize for the unpleasant experience you had with Adorama. If you have a moment, can you please email me your order number so I can review what happened here. Please email me at nancym@adorama.com. I look forward to hearing from you.

    Sincerely,
    Nancy Miller

    Adorama CS Ambassador

    3 people found this review helpful
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    Adorama Camera Company Information

    Company Name:
    Adorama Camera
    Company Type:
    Private
    Year Founded:
    1975
    Address:
    42 West 18th Street
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10011
    Country:
    United States
    Fax:
    (212) 463-7223
    Website:
    www.adorama.com