Adorama Camera

I bought a used Canon f 2.8 70=200mm non is in G condition. I got it for $899 in 2015. He was VERY honest, told me apon "the used dept" doing inspection it would be low demand they had like 20 in used stock already!!! I tried to sell this lens for 1 yr. No bites. It was banged up, scratched, but it was perfect glass, operational. I think he said $350 cash or trade. I dropped my drink...whattt???? I took $630 approx for the trade instead. I got TAMRON 16-300mm used prob dozen times. Clean. You cannot get ripped off, or angry if you say yes>? He said "We can ship it back if you prefer not to do a deal". So stop making noise..they were totally honest. Frankly I kicked myself for waiting.. I was stuck with a giant beast..and depreciation!!!!

I rarely write these types of reviews for companies but due to the service I received, I feel I need to tell a great experience with Adorama customer service. I had been tracking prices for the Canon M50 Video Creator kit which includes the camera, 32GB SD Card and a mic for the past year. In Dec 2018, Adorama had the best prices for the kit with free shipping and no taxes so I pulled the trigger. I saw that the kit itself was out of stock and I was ok for whenever it came back in stock. I had actually ordered this kit mid-2018 from B&H and it was out of stock but after 1 month, I canceled the order. I didn't know what to expect with Adorama but I was at least willing to wait 1 month.

Customer service on the website is fast and outstanding. They helped me even though my order was difficult. At first I forgot to put in an order through my student ID, then they helped me process a reversal where a package would be intercepted and refunded for me to re-order. Then, I realized there was no student discount on my order, so I asked to cancel the interception, which they have been nothing but helpful with in quickly contacting UPS. They put up with my idiotic behavior and assisted me with professionalism and haste and truly demonstrated exceptional customer service in all aspects of my support today. Cara ** and Albert ** are the real MVPs and deserve raises for putting up with me and my dumbness.

I placed an international order on a Skywatcher Star-Adventurer Astro package last September 27. I used my debit card as mode of payment. As soon as I proceed to checkout, the payment was already taken from my account. However, after an hour or so, my order got cancelled by Adorama. Their reason was this: "It had become necessary for us to cancel your order due to information not verifying with the bank which issued the card." But the bank already sent me a notification confirming the transaction, and a total amount of $433.25 (Php 23,331.60 in Philippine Peso) was already taken from my account.

I purchased the Matrox Monarch encoder from Adorama a year ago. I paid $945.00 for the encoder. I decided to go with the Black Magic Web Design Presenter and contacted Adorama to see if they would be interested in buying back the Matrox Monarch encoder. The guy, Avi, told me that I would probably be offered in the neighborhood of $400-$450. My equipment is in great shape. I take pride on taking care of my equipment. Today I received an email from Adorama offering me $225 for my Matrox Monarch encoder. I told them that I was no longer interested and wanted them to send my equipment back to me immediately. Evidently they thought I was hard up being that I called a few times to check on the progress of the appraisal. They just lost a customer forever.

Amazon messed my payment up and cancelled original order to end up placing me with these guys. I was going to cancel the order instantly when I found out then they assured me that it would be coming most likely before ship date. After going back and forth slowly getting info I find out my order is being dropped shipped by them. I call the manufacturer for the item and they then tell me my order is not coming for some time. Something that should have original took two days ended up taking over a week to be cancelled.

I still have not heard back from them after they agreed to ship back a Canon 5D Mark II. They offered me half of the estimated value they give me over the phone. It seemed like a bait a switch but now it's more like THEFT since they HAVE NOT SENT BACK MY CAMERA and additional items I sent them to be "inspected." YOU HAVE BEEN WARNED!!

I ordered a guitar from Adorama, but I received an incorrect item. Adorama customer service refused to admit I had received the wrong item. They refused to do anything until I contacted my credit company. I sent pictures and they still insisted that it was the correct item (obviously, you never showed the pictures to a guitar player). I told customer service when I originally called that it was Fender’s mistake since the serial numbers matched but it was the wrong guitar. I was honest with Adorama and they implied I was lying. I have all the e-mails to prove what I say and I will continue to say it every chance that I get.

Was quoted $900.00 on phone to sell my Nikon D810 plus $100.00 on Battery Pack prior to inspection. This camera was sent into Nikon not too long ago, cleaned up looking beautiful, low clicks. Adorama received camera and said they only pay 60-70% of the value. I was not told that from original conversation. What a waste of time. Then they say you can get more on trade-in. That's what I originally was going to do for the right number but the conversation got weird and I was done. They offer me $50.00 for my time. They can stick it up their **. My time is more valuable. They know what they are doing thinking people make the effort to box up a camera and will accept low ball pricing. Cancelled my Adorama credit card this morning and off to B&H.

They agreed to purchase my Canon 50D for $150 and sent me a shipping label. I sent them the camera in early July 2019 and they acknowledged receipt of the camera on July 15, 2019. Instead of sending me a check, they asked me to contact a person named Isaac to discuss the transaction. I have tried to contact Isaac on several occasions but was only able to leave a voicemail. They have not returned my calls and when I call I cannot reach a real person to speak to. They now have my camera and haven't paid me for it. I consider these people thieves.