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Adorama Camera
Adorama Camera
Overall Satisfaction Rating
1.61/5
  • 5 stars
    5
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    3
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    2
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    47
Based on 61 ratings submitted in the last year
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Adorama Camera

ConsumerAffairs Unaccredited Brand

More Than a Camera Store Adorama Camera has been providing services and products in Imaging - and Beyond, since 1975.

We have on hand an incredible staff team of experts who are anxious to share with, and learn from, our customers. We’ve earned our reputation for exceptional service and integrity - one interaction, one sale, one gem of advice and one respected customer at a time.

We shop long and hard and thoughtfully to make your shopping experience a wide-angled panorama of the very best in photographic/visual gear. Smart buying on our part means savvy saving on your part. At Adorama, we pride ourselves on keeping the cost of remarkable photography remarkably low by constantly comparing and competing to keep our shelves stocked with the best equipment at the best prices.

Whether you’re looking to add the latest gear to your bag, enhance your visual experience or just share a camera-friendly word with people who care — welcome to Adorama.

We love photography. We love the art and science and passion of photography. We love the photographers, both well-known and well-intentioned, who create works both famously and anonymously great.

Our store brings it all together — a wall-to-wall, floor-to-ceiling photographic overload (take your time, you could get a bit lightheaded!). Experience the very latest, the proven workhorses, the must-haves, the smart add-ons and the unexpected surprises.


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264 Adorama Camera Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Dec. 15, 2018

I won't use Adorama again. Although the customer service is good, the overall experience was very poor. I ordered a Canon DSLR and was sent the camera with a Nikon battery and charger. I reached out and the correct battery was sent very quickly to me, but it was sent without a charger. So first, I have the camera with the wrong battery and charger, and then when I have the correct battery I can't even charge it. I'm then told it's going to be another 1-2 business days to hear back from the used department. As someone who works in one of the top companies for customer service, I wanted to be impressed. The facts are that, I'm not. Get it right the first time. But if you don't... PLEASE at least get it right the second time! No compensation offered other than "sorry" and just sending me what I originally should have gotten in the first place.

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Customer increased Rating by 2 stars!
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Verified Reviewer
Original review: Dec. 12, 2018

Ordered a DSLR camera for my wife's birthday, with a delivery date scheduled for Nov 27th. After waiting a few days AFTER that date, we checked the tracking and noticed that the camera was delivered to a random Amazon fulfillment center. It was literally signed for by an Amazon employee (don't ask me how it ended up there). I looked back at the order and verified I had entered the correct address, and even checked the receipt to ensure it was typed in correctly etc (it was).

I reached out to Adorama believing that they would send us the item we have already paid for, and figure out what went wrong with the shipment later. I couldn't have been more wrong. Apparently their process is to file a claim with the shipper, and make us wait until that is resolved before they will even CONSIDER doing anything. Nearly 2 weeks later, and we still have no resolution. Via chat, they offer their "sincere apologies" etc etc, but still no resolution, even though the tracking CLEARLY shows they delivered to the wrong address. These guys are frauds, plain and simple. Their overall score indicates this as well as my own experience. Avoid buying from them at all costs.

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Adorama Camera response

I was so sorry to read that this was your experience, Joel, and I'd welcome an opportunity to look into this.

Can you please email me: Helen@adorama.com with your order number, and this will have my early attention.

Please accept my deepest apologies for the frustration caused, and I very much look forward to hearing from you

Sincerely

Helen Oster

Adorama Camera Customer Service Ambassador

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Dec. 11, 2018

I order two filters on their website, then I get an email saying one of them isn't in stock so the order will be delayed. Fine, I wasn't in a rush, so I reply their email asking for how long it would take. No reply. The day after, my order was considered as a "fraud" by their software, and was therefore canceled (While I had already been through the VISA secured verification process, and my bank account was about to be charged). I ask why that happened and why they haven't replied my first question about the item availability delay, and their reply is: "We weren't able to confirm your credit card (no explanation). Please contact that number (US phone number) to check on the availability of your product." I live in the Philippines (I told them in my previous email), so obviously I didn't call the US number. Total waste of time. I gave up and ordered through B&H...much better and actually cheaper.

Adorama Camera response
I was so sorry to read the description of your recent experience with order verification, Yann, & would welcome an opportunity to look at the issues you raised

Could you email me with your order number, so I can ID your account?

We work very hard on delivering you the ULTIMATE in quality & customer service, so it pains us to learn that you've had a less than satisfying experience with ordering from Adorama.

I look forward to hearing from you

Helen

Adorama Camera

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Dec. 6, 2018

Changed description of a $970 laptop I bought through their eBay store on Black Friday. The day after I bought it and removed 1 TB HDD from description and lowered price to $899, I call and say, "Hey there's no 1 TB HDD here. Can you credit me the price difference." They acknowledge they changed the description and tell me they are "escalating it up to management". 6 days pass and I contact again and they decline my request for the difference in price. Bait and switch whether on purpose or not and refuse to make it right, and Black Friday/Cyber Monday deals are over with so not like I can go with different vendor. I would not have purchased this item if it had the correct description.

Adorama Camera response
I was so sorry to read that this was your experience, and I'd welcome an opportunity to understand more about what happened here in relation to the advertised description of the item.

Can you please email me: Helen@adorama.com with your order number, and this will have my early attention.

Sincerely

Helen Oster

Adorama Camera Customer Service Ambassador

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Dec. 6, 2018

I ordered a Pentax KP on Thanksgiving day. Their website showed a free package consisting of 18-55mm lens, sling bag, and strap. I called to verify the free accessories, and was assured they would arrive with the order. When the camera came, no accessories. I called them and emailed them a screenshot of the webpage with said free accessories, and they have not contacted me at all. They have lost me as a customer for good.

Adorama Camera response

Thank you for your order from Adorama Camera, Randy, although I was deeply concerned to read that this was your experience and I'd welcome an opportunity to understand more about what happened here.

Can you please email me with your original order number, and this will have my early attention.

Sincerely

Helen

Adorama Camera Customer Service Ambassador

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Nov. 21, 2018

First let me tell you that Adorama has no US phone number. All the phone calls are directed to Philippines. So I placed an order of two lenses and I paid $49.99 for VIP360 to have it delivered in 2 days. They didn't even bother to send the lenses until the 2nd day when they were supposed to be delivered. I called, talked to Stacy ** and she sent me an email assuring me that I will get my package in 2 days. Of course they never did. So a few days later, I called, asked for a supervisor and she said it's gonna take 1 to 2 business days for them to get me the refund.

2 days later I called AGAIN and they didn't even start the process. When I asked to talk to that supervisor again, they said she is "engaged with another customer", and when I said that I will wait, the person I talked to told me that the supervisor just finished her shift and she left the office. I said: "3 minutes ago she was with another customer". "But she just left", the person answered me. So when I asked her what about my refund of $837, she told me that Department is closed but "BE ASSURED" that tomorrow morning you will have your refund. I am so tired of their lies.

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Adorama Camera response
I was deeply concerned to read the description of your experience, Calin, and I'd welcome an opportunity to look into the issues you raised in your feedback.

Can you please email me with your order number, and I can assure you that this will have my early attention.

Sincerely
Helen

Adorama Camera Customer Service Ambassador

2 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Nov. 18, 2018

I would like to apprise you of the damaged laptop (MacBook Pro 15 TouchBar 2018) that I have received in my order. It was already a tough task for me to order a laptop from Adorama. My order was canceled thrice and my card was charged twice. After receiving the laptop finally, I set up my laptop and after that, I was locked out of my laptop multiple times. The screen started flickering as well in the laptop at the lower bottom. I contacted Apple Care and they told me it is most likely a component failure. Now, the laptop is not turning on at all and I am left with no words. I have never had such a terrible experience. I have spent 2100 on an online purchase but never expected the same. I have contacted the Apple support care with respect to this issue. They told me to contact you and probably for a replacement. Kindly initiate the refund/replace process for the same.

2 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

Before today I thought Adorama was a reputable photography site with good customer service. Now I'm not sure. I signed up for their VIP membership last year but decided I wasn't using the benefits and canceled auto renewal. Although auto renewal showed it was off, my membership set to expire, today I was charged and renewal turned itself back on in the process. This feels like a form of cramming. J. was the first representative I spoke with and immediately asked me to repeat myself, rather than reading the thorough information I'd already provided, my request for a refund, and to have auto renewal canceled for real this time.

J. said he could see my membership was scheduled to cancel. I pointed out that's strange for me to be charged when it shows cancel on their end as well. J. said he'd resolve the issue, I was surprised when he disconnected himself from the chat without notice or resolving the issues. C. was the next representative I spoke with and was more helpful. He was able to review the previous chat (per my request) and didn't require me to retype everything. C. said he scheduled a refund for me and turned auto renew off again.

Since I was charged, even with it off and no credit card info showing stored in my account, I wanted something in writing this time. With persistence, C. eventually sent me a manually typed confirmation email that I'll receive a refund and auto renew is really off this time. In the end they said this issue "might" be on their end, even though they confirmed that on their end it also showed I was set to cancel -- before their system renewed me anyways without permission. Also concerning, they said they'll fix this "if" the problem is on their end. (The problem is on their end, a customer can only cancel auto renew and remove the card on file, there is nothing else the customer can do.) I don't plan to shop with Adorama anymore after my experiences today.

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Adorama Camera response

Dear Craig

I was concerned to see this; checking the system I see the following:
VIP from: 2017-11-14
VIP Expiration: 2018-11-14

VIP Renew: No

Although you opted out, a glitch our system caused your card to be charged for renewal.
You contacted us 11/12/18 & your VIP360 was canceled & refunded immediately.
Please accept my deepest apologies for the dissatisfaction caused.

Sincerely

Helen

Adorama Camera Customer Service Ambassador

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 6, 2018

First and foremost Adorama's customer service is absolutely horrendous. They offer 3-day expedited shipping and it has taken my order 1 week to be delivered. I understand it means business days but when trying to resolve the issues with customer service which was initially a call center did not offer any help. I ended up speaking with someone who works directly with Adorama and have never been treated so rudely. I was made to feel that I was in the wrong! Who treats people like this?!?! What kind of company treats people like this!?!?! What kind of company tells the customer that has spent their hard earned money they are wrong. Completely rude, inappropriate and unacceptable.

Adorama Camera response
I was so sorry to read of your dissatisfaction with Adorama, Adam, & would welcome an opportunity to look at the issues you raised

Could you email me with your order #, so I can ID your account?

We take great pride in delivering the ULTIMATE in customer service, so it pains me to learn that you've had a less than satisfying experience.

Please do contact me:Helen@adorama.com. I'm here to help!

Thank you, & I look forward to hearing from you

Helen Oster

Adorama Camera

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 4, 2018

Adorama cancelled an online order I made, but failed to communicate that the money is kept on hold. I found out the hard way and requested the release of the funds, which they supposedly processed. But my bank tells me they received no such request from Adorama. If you won't sell me the camera, don't block my money!

Adorama Camera response
I was so sorry to read of your dissatisfaction with Adorama, Shaza, & would welcome an opportunity to look at the issues you raised

Could you email me with your order #, so we can ID your account?

We take great pride in delivering the ULTIMATE in customer service, so it pains us to learn that you've had a less than satisfying experience.

Please do contact me:Helen@adorama.com. I'm here to help!

Thank you, & I look forward to hearing from you

Helen Oster

Adorama Camera

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Rated with 1 star
Verified Reviewer
Original review: Nov. 2, 2018

I placed an order for a flash package. The description informed of the items in the package and the prize. I placed the order, and I received a confirmation email. Later that day a representative called me notifying me that the items were too many, therefore the package was divided into two orders and needed to charge me separately for the packages. 1st order was charged, second order was charged to me twice and then a third time. Supposedly, they weren’t getting a confirmation from my bank, but I could see the transactions. The next day I was $400 ($795+ total charged for a 345 package) shorter than the original price I had paid. I called them and they said, they didn’t get a confirmation. I cancelled all the purchases I made and demanded a full refund. Also called my bank to make a claim and dispute. I don’t think I will ever do business with Adorama, I guess is better to deal with B&H or Amazon.

Adorama Camera response
I was so sorry to read of your dissatisfaction with Adorama, Daniel, & would welcome an opportunity to look at the issues you raised

Please email me: Helen@adorama.com with your order # so we can ID your account

We take great pride & work hard to deliver the ULTIMATE in quality & customer service, so it pains us to learn that you've had a less than satisfying experience

Thank you, & I look forward to hearing from you

Helen Oster

Adorama Camera

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Customer increased Rating by 4 stars!
Verified Reviewer
Resolution response: Oct. 8, 2018

Customer service contacted me and we were able to resolve the issue. I appreciate them taking the time to work this out.

Original review: Oct. 8, 2018

I sent in a request for a value on my Nikon D610. I received a callback a couple of days later saying that I could receive up to 70% of the resale value of my camera. Frank, the rep, proceeds to tell me that I could be paid up to $700 for my camera if the condition meets what I described because they would sell it in the $900 range. Well they have had my camera for 3 weeks and I just now get the email to tell me my quote is ready. I call and speak to Isaac who doesn't want to help at all and seems like I am an inconvenience to him and he proceeds to tell me that the market value is now $650 and that they will only offer me $450 for my camera. I asked how it was rated and he said "excellent".

This makes no sense at all as they are still selling excellent versions of my camera for $900+, even their fair version with sensor scratch and shutter issues goes for more than $700. There is no possible way my camera is only worth $450 even if paying 70% of the value. All I ask is for companies to be fair and Adorama is not. This process is the worst ever and I would not recommend anyone to do it unless you just want to spend a few weeks without your equipment. I should have read all the reviews beforehand but I thought they would be fair since they are a large nationwide supplier.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 4, 2018

I just placed an order today. They sent me the email order was received and will ship soon. Not even an hour later I get another email saying item is in back order. They said item will ship as soon as available. The email also said that I won't be charge until item is shipped. I go check my bank right away and my bank got charge. It makes no sense right? I called customer service. They said the item is in back order and I said, "Then why am I getting charge when the email said I wouldn't be charge unless the item was shipped." I said, "Cancel my order please because I need the item ASAP." She said, "I can do that." So I asked her, "So what's gonna happen with my money?" She said I have to wait 3-7 business days to get it. I ask her why if the item is in back order I have to wait 3-7 business days. Not happy with this company... I DON'T RECOMMEND TO NOOO ONE!!! Won’t give it less stars because I can’t!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

I purchased a Cyber Power computer for my son sold by Adorama Camera. It was purchased via Amazon on 9/16/18. I was given the “it’s on the way” email by Amazon delivery date of 9/21/18 well my first notion something was hinky was zero tracking info, so I contacted the seller. Given a delivery date of 8/21/18 no tracking info because they said it was being drop shipped. Oh oh we were hopeful so from 9/24-9/26 my alerts said product delivery by 8pm. Of course it never came. I called again and received a message that the place was closed for some Middle Eastern holiday and would not be open until Oct 3. I contacted Amazon for a third time... My order was never shipped, I called Cyber Power. Guess what? AC is not a verified seller and they are NOT SOLD TO AC at all!

Cyber Power Computers are only sold by their own website, Best Buy no one else. They have been bombarded with fake computers or badly refurbished computers. So they took my money, which Amazon says they will refund eventually and we have no birthday gift because AC stole our money. Shameful! Never buy anything from them!

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Adorama Camera response

I was concerned to read that this was your experience, Kristi, and messaged our Purchasing Department to try to seek clarification.

I haven't been able to ID your order as you didn't include your order number, but if you'd like to email me: Helen@adorama.com, I will be delighted to assist in any way I can.

Please accept my sincere apologies for the disappointment caused, and I very much look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador

Helen@adorama.com

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Rated with 1 star
Verified Reviewer
Original review: Sept. 26, 2018

I'll start off by saying this, I have no idea how Adorama is still in business. It's truly baffling. What I'm about to tell you, is a consumer horror story. On September 2nd, I ordered as a birthday present to myself... the (used) Canon EF 24-105mm and a lens hood to go along with it. My sister in law had a strong woman competition that coming weekend so I wanted to make sure I had the new lens by then to take it for a spin. The package comes in the mail by that Thursday. Which by the way, I chose something like 2 day shipping. Here's the first part of bs I encountered. The order was submitted the night of September 2nd, which is a Monday. It did not ship, till Tuesday afternoon or evening. I did not get the package till Thursday. It doesn't take a rocket scientist to figure out, that's not 2 day shipping. But I digress.

I open the package and see both the Lens and it's accompanying hood. All seems okay so far. Then there's a separate package, for some reason they sent me two lens hoods. I'm like... okay whatever. There was nothing on the site that mentioned the used lens came with a hood but that's okay. I can send it back. Well, I end up having to send the whole thing back. Why? 5-10 seconds into testing the lens out of the box with my 7D, I notice this excruciatingly awful grinding noise. I thought, "this can't be normal." So I pulled out my EF28-135mm lens that I've had for a few years. I tested and listened to its USM. It makes some noise but, nowhere near as bad as this new lens. So I put the 24-105mm back on and listen again. This... grinding noise is just incredibly alarming. So I thought... "okay, this can't be normal, but maybe it's just worn in, maybe that's what I'm hearing, maybe I'm hearing the sound of used."

I took it anyway to my sister in law's competition. Immediately, I'm noticing some issues taking photos. I thought, "well, maybe I'm just used to my other lens." Nope, the more photos I attempt to take the more I realize, none of the images are sharp. I'm outdoors and the ISO is at 150 tops, super fast shutter speed. It couldn't take a clear shot for shot. I get back home and load the photos to analyze them and sure enough, not a single one of them are clear. So I pulled out my tripod, mounted my 7D to it and started with my 28-135mm. I set it on a timer so that it'll be perfectly still. I set up the photo, take a few shots, then I switch it over to the 24-105mm. Exact same settings, sitting perfectly still on the tripod... It. Can. Not. Take. A Clear photo!! WTF!!? Ghosting galore.

So I'm thinking, my gut instincts were right. There is something not right with this lens; and possibly even more disturbing to me is somehow this passed someone's functionality test at Adorama. 10 seconds into me testing it, and I was alarmed. TEN seconds. That's all it took. So my first point is, clearly their used equipment is not tested worth a damn. This is Saturday and I'm furious that I can't do anything about this until Monday. So I immediately contacted Adorama hoping they'd get the message by Sunday or Monday.

I tell them, there's clearly something wrong and for whatever reason, I have two lens hoods. I just need to send them back for simple exchange. They ask me to contact Canon to troubleshoot. Okay, this infuriated me. I broke down all the testing I did on this lens and you're telling me to contact Canon??! GFYS... So I pushed them to create a return label. I filled out the RMA form and 'explicitly' said "I want a replacement lens WITH a lens hood, and only one, if you do not have a replacement lens with a lens hood, I want a full refund." Magically, it gets there in a day... Funny how that works. It took a seven year itch to get to me, but gets to them in 24 hours. Interesting.

So, they have the package for what I believe was about 2-3 business days before I got any email about processing the exchange or refund. An additional business day or two before they actually send the replacement back out. So another 2.5-3 day wait, I get the package. At last, I have a working lens... But something's missing. The lens hood, is nowhere to be found. I begin thinking, does Adorama employee people with visual impairment? Does everyone who works there have ADD? I typed up my directions on the RMA sheet, so there's no excuse to misread handwriting. Or is everyone at Adorama just simply incompetent? Idk. But nonetheless, here I am nearly 3 weeks later and my order still isn't completely fulfilled.

So I contact them... again. This time, no more Mr. Nice guy. I let them have it. I'll be honest, I rarely cuss people out. I unloaded and I got them to not only send me a lens hood at no cost, but I made them Next Day air it. So why am I still mad? They send me two tracking numbers. I got one of the lens hoods in the mail today, the 25th, and another one is coming again tomorrow? Like... how does that even happen? Not to mention, it was definitely NOT next day air. So what am I doing with the extra lens hood? I'm selling it to a local camera store for $5 and buying myself a nice bottle of beer. I need it after the bs I went through with this worthless company.

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Adorama Camera response

Dear Cole

I was so sorry to read the description of your experience - both here & on 'Yelp'

At this point I can only apologize most sincerely for our failure to serve you as well as you should have been able to expect. We would welcome an opportunity to look into what went wrong here, but are unable to ID your order without additional details.

Can you please email: Helen@adorama.com.

Thank you, and I look forward to hearing from you.

Helen Oster

Adorama Camera Customer Service Ambassador

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Rated with 1 star
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Verified Reviewer
Original review: Sept. 14, 2018

I bought a telescope from them on eBay. It came damaged, not their fault for sure. They asked me if I wanted to get a refund or a replacement. I told them I wanted a refund. I wanted this because I wanted the telescope and because I had a zero interest promotion with PayPal Buyer Credit and I had to get a refund to keep the deal. If I re-purchased I wouldn't get the promotion. Their response to me telling them I wanted a replacement was, and I quote, "Thank you for confirming that you wish to have a replacement." When they got the telescope back they refunded me the amount for the telescope but not the shipping. I then told them that they needed to retract the refund, as PayPal Customer Service instructed me to do, and they would not do that.

They said they could offer me a discount which was all of twenty dollars off my original purchase price. They offered to ship it for free, but they had not refunded my shipping from the original purchase. So, was it really free shipping? I had to call them to get them to refund the shipping. I will never do business with this company again. Their e-mails were barely understandable. If they were longer than one sentence, I wasn't sure of what they were trying to tell me. I believe this company tried to intentionally rip me off of the $85 shipping charge and I don't feel they should be allowed to do commerce on sites like eBay or Amazon as they clearly can not understand the basic written English language.

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Adorama Camera response

Dear Noble

I was sorry to read your feedback & apologize for the error

In your feedback you state you wanted a refund, but told our CS Team you wanted a reship which is why no shipping refund request was entered

The shipping department processed a refund in error & we then refunded $85.09

We can’t offer free financing but we can process a replacement for $369.99 with free shipping, a saving of$105

Would this be of interest? If so, please email me Helen@adorama.com

Helen Oster

Adorama Camera

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Rated with 1 star
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Verified Reviewer
Original review: Sept. 7, 2018

After received a confirmation for a credit card, spend 4 months waiting for the account statement and card and NEVER receive a response, but they charge $35 for each month (LATE FEES), this was a Nightmare.

Adorama Camera response

Dear Jose

I am sorry to see this but your complaint needs to be directed to Comenity Bank, not to Adorama Camera - as Comenity Bank is the supplier of the credit card.

Please remove this review and contact the credit card supplier: https://about.comenity.net/heretohelp

Thank you

Helen

Adorama Camera

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 6, 2018

I attempted to purchase a copier put on special within minutes of it being shown online. They refused to honor the price although they had the product in inventory. “All items that was (sic) on sale has already sold.” They offered nothing other than to sell it at their list price. They deserve no stars. I will not do business with them ever again.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 30, 2018

I had ordered a new MacBook Pro through Adorama. It was backordered then drop shipped via Apple. But some time had gone by and I contacted Helen and she not only reassured me that the shipment was likely in process, she quickly got me the tracking number when even Apple couldn't provide it to me, and it will be here tomorrow. First-rate service and support.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 6, 2018

On July 30 2018 I contacted Adorama to purchase a Sekonic L 758 DR light meter from the used dept. I talked with a salesman named Julio ** who sold me the meter. Paid for it immediately by PayPal. When I received no shipping order later in the week I contacted Adorama service dept. and told them I had received no shipping order and the order did not show on my account. They told me to contact MR ** which I tried by phone only getting his answering machine but no call back after leaving a message. His answering machine says, "E-mail me you will get a quick response." Tried that more than once. Still no answer. Over the years I have ordered from Adorama with good service and customer relations however that looks to be a thing of the past. Looks like another corporation that has decided that the customer is just a number to fleece and forget. Amazon is looking better and better to me.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 30, 2018

Received a defective SS Gimbal from Adorama. Missing battery door, would not power on (with batteries taped in), stripped lower GoPro mount screw, and the included evo GoPro adapter would not hold tight in my genuine GoPro mount and chesty. Unfortunate that this is the highest rated wearable gimbal available. I purchased this Gimbal and a new GoPro days before a major cancer surgery to record my last mountain biking adventure that would be possible in the season. I was traveling up to Lake Tahoe for this special trip and I was unable to capture it due to the error made by Adorama. With my cancer there's no way of knowing if I will be alive next season and be able to mountain bike again.

Before surgery I was riding at my peak competitive level, which I may never achieve again due to the cancer, immunotherapy, and chemo. Adorama's response to my return was to ignore my request for over a week, and issue a return tag without explanation, an apology, or a solution to my problem. Without a doubt I would never buy anything ever again from Adorama. They are the classic example of a heartless corporate entity with menial nonexistent customer service and are not concerned in the least with keeping customers or fixing mistakes that they make.

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6 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer
Original review: July 25, 2018

A month ago I contacted Adorama customer service regarding a problem with my Adorama credit card. Still have the same problem and seems nobody cares. If I can leave 0 stars instead of 1 I will. Horrible customer service. I exchanged emails with Apple **. support, Helen and Ron ** (cust service supervisor). They didn't do anything besides replaying well known facts. In fact, the last guy promised he gonna take care and he will contact the bank and 5 days later still nothing. Also didn't reply on my emails. Stay away from Adorama credit cards. They even didn't know the bank number is only automatic voice service and there is no way to speak with a representative or customer service.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 20, 2018

Did not receive item in 5 days and no satisfactory answer. Only we're talking about refund. If I need refund why did I order. I need my product on time. I needed my mono light for Saturday shoot and I ordered it on Monday to get it on Wednesday. Friday I called and no one knows where is it. Very disappointing. B & H is best store to buy. All my photographer friends make sure you get your item on time. Try to avoid Adorama.

Adorama Camera response
Dear Taj

Your package was lost by UPS; the supervisor you spoke to at 5pm on Friday advised we couldn't overnight a new a package for Saturday delivery (shipping ended 4 hours earlier & we don’t offer Saturday delivery because Adorama is privately owned by an observant Jewish family who don't permit acts of commerce to be conducted on the Jewish Sabbath)

A UPS lost package claim was requested & credit has been issued for reship/refund

Sincerely

Helen Oster

Adorama Camera

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 18, 2018

I ordered a hood for my Canon lens and Adorama sent the wrong one. The packaging was marked with the right number but the product in the package was wrong. They said it would take two days to investigate it and they would get back with me... 17 days later after send multiple emails, they finally responded. They said that it was their fault and would refund me. I now don't trust them enough to reorder and have to go through it again. They have lost a customer.

4 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer
Resolution response: Aug. 22, 2018

Finally received the rebate. Resolved the issue. Thank you Consumer Affairs.

This was the replay from Adorama.

I finally found the answer - apologies for the delay.

The rebates company is a sub-contracted service, rather than being a service being processed directly by us.

The way it works, is that upon receipt of the correct documentation from a customer, the rebates company (which is supposed to be a specialist, experienced company set up to provide this service to numerous businesses), sends us an invoice to cover a batch of applications. We pay the invoice, and the rebates company sends the rebates out to our customers.

For reasons unknown, all recent invoices have been sent to an incorrect address; because we didn't receive them, we didn't pay them - and a considerable number of our customers are, like you (understandably) very upset with us.

Finally we've received the invoices, they are being processed today so there is no reason why the rebates company should not have this settled within the next 7 business days.

Original review: July 18, 2018

I bought Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Qty. 2 from Adorama which included a rebate. After I submitted the rebated, I got a notice on April 15, 2018 that the rebate was approved in the amount of $60.00 and processed. On June 24, 2018, after failing to receive the rebate for two months, I emailed the Adorama Customer Service. On July 3, 2018, more than a week later, I receive a reply from Adorama stating that “I show your rebate has been approved. I'm unable to see a mail date yet. Sorry for any inconvenience.” Then on July 12, 2018, I sent another email requesting an update or my rebate. To date, I have not received the rebate nor a response to my last email. Adorama, it seems, likes to leave me in limbo and will not in good faith send me my rebate. Rather, it would seem that Adorama is hoping that their customers would forget about the rebate. I would like my $60 rebate.

Adorama Camera response

Dear Bob

Thank you for your Dell order - I was concerned to read your feedback regarding the delay in processing your rebate.

I've advised our customer services manager; if you can please email me with your full name &/or email address and/or phone # and/or Rebate tracking number we will look into this immediately.

Please accept my apologies for the frustration caused, and I very much look forward to hearing from you.

Helen

Adorama Camera Customer Service Ambassador

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Rated with 1 star
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Verified Reviewer
Original review: July 10, 2018

I preordered a Zhiyun Smooth 4 3-Axis Handheld Gimbal Stabilizer for Smartphones, preordered it in April. Got it in May 2018. My frustration and Disappointment at this point is beyond words. After watching so many good reviews on Youtube, it appeared to be very simple to use, needed it for work as I am professional photographer and getting into film-making for YouTube slowly, so that would be a great addition to my Gear for Convenience to use your phone when you need a quick video. Got excited and preordered it, waited for it for a month an a half, well, used it 5 times max, it was overheating to the point you can burn your hand if you touch the connection between Gimbal and Handle. It started to make noises, now it's just USELESS as it's not operational.

After long weeks, over a month a half, going back and forth with Adorama Customer Service and Manufacture Customer Service, on top I bought the warranty replacement they suggested, another $42 wasted as warranty said can't replace it as it's under the manufacture's warranty, and they can replace it only after that expires which is in 1 year, which leads to WTH did I have to get that in the first place??? Anyway, now manufacture makes me send it to China with tracking nr. which is another $49. Moral of the story... never buying anything from here again.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 9, 2018

This one camera store in NYC was the worst single camera store I have ever dealt with. Just the other day they denied service to anyone who is a political activist for conservatives. I will no longer buy anything from them.

Adorama Camera response

Dear David

I appreciate your concerns however you are incorrect.

Per Brendan Straka, he was refused service by an individual sales associate. Other associates assisted him, gladly, with his purchases.

The Adorama Management Team deeply regrets the incident involving this employee. Please know this is not who we are & does not reflect the position of our owners or other staff members. This is being taken seriously and is being addressed with the highest priority.

Helen Oster

Adorama Camera

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 9, 2018

Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Rebate was approved but not sent out over three months ago. It's stuck in limbo. I tried calling Customer Service (third party) and they gave me a number that hangs up on me. I called Customer Service back and they gave me an email address that no one responds to. 800-286-9146 adorama@help.4myrebate.com.

Adorama Camera response

I was concerned to see this, Kirk.

Can you please email me with your order # so I can assist you.

Please accept my deepest apologies for the disappointment caused, and I very much look forward to hearing from you.

Sincerely

Helen

Adorama Camera Customer Service Ambassador

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Resolution response: July 10, 2018

I'm pleased with the response I got from Adorama and the situation has been resolved to my satisfaction.

Original review: July 6, 2018

I was contacted by Adorama who informed me they would be interested in purchasing my used gear and to send a description of all items which I did. A camera body, a camera lens, an expensive lens hood, a filter, a custom strap and all the original boxes and manuals in near mint condition. I received a reply that they could offer me $1200. I sent in the gear and they then offered me $700 which I declined. They are selling used bodies only with major damage they note which will affect the picture quality for $700. The person I spoke to acknowledged the original $1200 quote and asked how we could work something out that would be better than the $700 new quote.

I thought about and decide I would be open to a Sigma 35 mm 1.4 Nikon mount lens and a UV filter. The person I spoke to said "we just want you to be happy so we'll agree." I never received any notification from Adorama that we had even agreed to a deal for my used gear they had. When the lens did arrive it came with the wrong Sigma Dock (they sent a Cannon mount dock) and the lens was a used lens. Not even with the highest rating. At no point during this was I told I would be getting a used lens. I would never have agreed to that. I purchased my first Nikon from them and always thought they were one of only 2 honest camera dealers in NYC. I am furious and feel like I was mislead at best and flat out lied to (by way of omission of a pertinent fact) in the worst case scenario.

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Adorama Camera response

I was deeply concerned to read that this was your experience, Stephen.

I would welcome an opportunity to assist and make this right, but would need your order number.

Please accept my deepest apologies for the disappointment caused, and I very much look forward to hearing from you.

Sincerely

Helen

Adorama Camera Customer Service Ambassador

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 5, 2018

Submitted order (keyboard stand) via Google Express June 16. Thus far no delivery--all Google can tell me is that they have no notification that the item has shipped. They referred me to Adorama, whose customer service tells me they have no information, and refers me to Google Express!

Adorama Camera response

Thank you for your order from Adorama via Google express, Mike, though I was deeply concerned to read the description of your experience

I shared your feedback with the Store Director who would welcome an opportunity to reach out to you directly

We would be grateful if you could please email me with your order #

Please accept my sincere apologies for the disappointment caused; I very much look forward to hearing from you

Helen

Adorama Camera Customer Service Ambassador

3 people found this review helpful
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Adorama Camera Company Information

Company Name:
Adorama Camera
Company Type:
Private
Year Founded:
1975
Address:
42 West 18th Street
City:
New York
State/Province:
NY
Postal Code:
10011
Country:
United States
Phone:
(212) 741-0401
Fax:
(212) 463-7223
Website:
www.adorama.com
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