Adorama Camera

I sent in a request for a value on my Nikon D610. I received a callback a couple of days later saying that I could receive up to 70% of the resale value of my camera. Frank, the rep, proceeds to tell me that I could be paid up to $700 for my camera if the condition meets what I described because they would sell it in the $900 range. Well they have had my camera for 3 weeks and I just now get the email to tell me my quote is ready. I call and speak to Isaac who doesn't want to help at all and seems like I am an inconvenience to him and he proceeds to tell me that the market value is now $650 and that they will only offer me $450 for my camera. I asked how it was rated and he said "excellent".

I just placed an order today. They sent me the email order was received and will ship soon. Not even an hour later I get another email saying item is in back order. They said item will ship as soon as available. The email also said that I won't be charge until item is shipped. I go check my bank right away and my bank got charge. It makes no sense right? I called customer service. They said the item is in back order and I said, "Then why am I getting charge when the email said I wouldn't be charge unless the item was shipped." I said, "Cancel my order please because I need the item ASAP." She said, "I can do that." So I asked her, "So what's gonna happen with my money?" She said I have to wait 3-7 business days to get it. I ask her why if the item is in back order I have to wait 3-7 business days. Not happy with this company... I DON'T RECOMMEND TO NOOO ONE!!! Won’t give it less stars because I can’t!

I purchased a Cyber Power computer for my son sold by Adorama Camera. It was purchased via Amazon on 9/16/18. I was given the “it’s on the way” email by Amazon delivery date of 9/21/18 well my first notion something was hinky was zero tracking info, so I contacted the seller. Given a delivery date of 8/21/18 no tracking info because they said it was being drop shipped. Oh oh we were hopeful so from 9/24-9/26 my alerts said product delivery by 8pm. Of course it never came. I called again and received a message that the place was closed for some Middle Eastern holiday and would not be open until Oct 3. I contacted Amazon for a third time... My order was never shipped, I called Cyber Power. Guess what? AC is not a verified seller and they are NOT SOLD TO AC at all!

I'll start off by saying this, I have no idea how Adorama is still in business. It's truly baffling. What I'm about to tell you, is a consumer horror story. On September 2nd, I ordered as a birthday present to myself... the (used) Canon EF 24-105mm and a lens hood to go along with it. My sister in law had a strong woman competition that coming weekend so I wanted to make sure I had the new lens by then to take it for a spin. The package comes in the mail by that Thursday. Which by the way, I chose something like 2 day shipping. Here's the first part of bs I encountered. The order was submitted the night of September 2nd, which is a Monday. It did not ship, till Tuesday afternoon or evening. I did not get the package till Thursday. It doesn't take a rocket scientist to figure out, that's not 2 day shipping. But I digress.

I bought a telescope from them on eBay. It came damaged, not their fault for sure. They asked me if I wanted to get a refund or a replacement. I told them I wanted a refund. I wanted this because I wanted the telescope and because I had a zero interest promotion with PayPal Buyer Credit and I had to get a refund to keep the deal. If I re-purchased I wouldn't get the promotion. Their response to me telling them I wanted a replacement was, and I quote, "Thank you for confirming that you wish to have a replacement." When they got the telescope back they refunded me the amount for the telescope but not the shipping. I then told them that they needed to retract the refund, as PayPal Customer Service instructed me to do, and they would not do that.

After received a confirmation for a credit card, spend 4 months waiting for the account statement and card and NEVER receive a response, but they charge $35 for each month (LATE FEES), this was a Nightmare.

I attempted to purchase a copier put on special within minutes of it being shown online. They refused to honor the price although they had the product in inventory. “All items that was (sic) on sale has already sold.” They offered nothing other than to sell it at their list price. They deserve no stars. I will not do business with them ever again.

I had ordered a new MacBook Pro through Adorama. It was backordered then drop shipped via Apple. But some time had gone by and I contacted Helen and she not only reassured me that the shipment was likely in process, she quickly got me the tracking number when even Apple couldn't provide it to me, and it will be here tomorrow. First-rate service and support.

On July 30 2018 I contacted Adorama to purchase a Sekonic L 758 DR light meter from the used dept. I talked with a salesman named Julio ** who sold me the meter. Paid for it immediately by PayPal. When I received no shipping order later in the week I contacted Adorama service dept. and told them I had received no shipping order and the order did not show on my account. They told me to contact MR ** which I tried by phone only getting his answering machine but no call back after leaving a message. His answering machine says, "E-mail me you will get a quick response." Tried that more than once. Still no answer. Over the years I have ordered from Adorama with good service and customer relations however that looks to be a thing of the past. Looks like another corporation that has decided that the customer is just a number to fleece and forget. Amazon is looking better and better to me.

Received a defective SS Gimbal from Adorama. Missing battery door, would not power on (with batteries taped in), stripped lower GoPro mount screw, and the included evo GoPro adapter would not hold tight in my genuine GoPro mount and chesty. Unfortunate that this is the highest rated wearable gimbal available. I purchased this Gimbal and a new GoPro days before a major cancer surgery to record my last mountain biking adventure that would be possible in the season. I was traveling up to Lake Tahoe for this special trip and I was unable to capture it due to the error made by Adorama. With my cancer there's no way of knowing if I will be alive next season and be able to mountain bike again.

A month ago I contacted Adorama customer service regarding a problem with my Adorama credit card. Still have the same problem and seems nobody cares. If I can leave 0 stars instead of 1 I will. Horrible customer service. I exchanged emails with Apple **. support, Helen and Ron ** (cust service supervisor). They didn't do anything besides replaying well known facts. In fact, the last guy promised he gonna take care and he will contact the bank and 5 days later still nothing. Also didn't reply on my emails. Stay away from Adorama credit cards. They even didn't know the bank number is only automatic voice service and there is no way to speak with a representative or customer service.

Did not receive item in 5 days and no satisfactory answer. Only we're talking about refund. If I need refund why did I order. I need my product on time. I needed my mono light for Saturday shoot and I ordered it on Monday to get it on Wednesday. Friday I called and no one knows where is it. Very disappointing. B & H is best store to buy. All my photographer friends make sure you get your item on time. Try to avoid Adorama.

I ordered a hood for my Canon lens and Adorama sent the wrong one. The packaging was marked with the right number but the product in the package was wrong. They said it would take two days to investigate it and they would get back with me... 17 days later after send multiple emails, they finally responded. They said that it was their fault and would refund me. I now don't trust them enough to reorder and have to go through it again. They have lost a customer.

I bought Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Qty. 2 from Adorama which included a rebate. After I submitted the rebated, I got a notice on April 15, 2018 that the rebate was approved in the amount of $60.00 and processed. On June 24, 2018, after failing to receive the rebate for two months, I emailed the Adorama Customer Service. On July 3, 2018, more than a week later, I receive a reply from Adorama stating that “I show your rebate has been approved. I'm unable to see a mail date yet. Sorry for any inconvenience.” Then on July 12, 2018, I sent another email requesting an update or my rebate. To date, I have not received the rebate nor a response to my last email. Adorama, it seems, likes to leave me in limbo and will not in good faith send me my rebate. Rather, it would seem that Adorama is hoping that their customers would forget about the rebate. I would like my $60 rebate.

I preordered a Zhiyun Smooth 4 3-Axis Handheld Gimbal Stabilizer for Smartphones, preordered it in April. Got it in May 2018. My frustration and Disappointment at this point is beyond words. After watching so many good reviews on Youtube, it appeared to be very simple to use, needed it for work as I am professional photographer and getting into film-making for YouTube slowly, so that would be a great addition to my Gear for Convenience to use your phone when you need a quick video. Got excited and preordered it, waited for it for a month an a half, well, used it 5 times max, it was overheating to the point you can burn your hand if you touch the connection between Gimbal and Handle. It started to make noises, now it's just USELESS as it's not operational.

This one camera store in NYC was the worst single camera store I have ever dealt with. Just the other day they denied service to anyone who is a political activist for conservatives. I will no longer buy anything from them.

Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Rebate was approved but not sent out over three months ago. It's stuck in limbo. I tried calling Customer Service (third party) and they gave me a number that hangs up on me. I called Customer Service back and they gave me an email address that no one responds to. 800-286-9146 adorama@help.4myrebate.com.

I was contacted by Adorama who informed me they would be interested in purchasing my used gear and to send a description of all items which I did. A camera body, a camera lens, an expensive lens hood, a filter, a custom strap and all the original boxes and manuals in near mint condition. I received a reply that they could offer me $1200. I sent in the gear and they then offered me $700 which I declined. They are selling used bodies only with major damage they note which will affect the picture quality for $700. The person I spoke to acknowledged the original $1200 quote and asked how we could work something out that would be better than the $700 new quote.

Submitted order (keyboard stand) via Google Express June 16. Thus far no delivery--all Google can tell me is that they have no notification that the item has shipped. They referred me to Adorama, whose customer service tells me they have no information, and refers me to Google Express!

I bought a 27" Dell monitor partly because it had a $30 rebate. Part of the rebate documentation required is a sales receipt/invoice showing the date of purchase. I bought the monitor online and Adorama never sent me a sales receipt or an invoice or any shipping documentation. I supplied the completed rebate form, the original cut-from-the-box UPC code, and a copy of the order acknowledgment showing the date of purchase. When my rebate request was declined, I uploaded a copy of the PayPal receipt showing the date of purchase. Since Adorama did not send me something they require for the rebate, they make it impossible to obtain a rebate I expected, applied for in good faith, and contacted them multiple times via email to try to resolve. I have sent multiple emails to try to resolve this and have not had a clear response.

I ordered some expensive photo printing paper from their used department that I did not need to use right away. When I finally needed to refill the photo printer, I discovered that Adorama had mislabeled the product and did not send me the correct product. When I contacted Adorama, I was told that I was out of luck because of their 30 day return policy - even though THEY sent the wrong product. They sent me a product that I will never have a need for! It took 3 phone calls and about 5 emails to get someone to (at the very least) give me a store credit. Had I not "fought," I would have been out of luck.

Let's just start by saying I have ordered a few times from them and experience has been Okay to say the least. They don't have free 2-day shipping, so I paid $50 for the VIP360 to qualify for the 2 day shipping program and their other useless features. I made a purchase of over $3,000 and on their website, the SKU said it was VIP360 qualified. I needed the equipment for bookings I made over the weekend. I ordered on Tuesday night, had issues with my card processing, bank resolves it, they send me an email telling me to update payment AGAIN, customer service had to re-authorize my card after the payment was already posted on my account.

DO NOT ORDER FROM ADORAMA UNLESS YOU HAVE WEEKS TO WAIT FOR YOUR PRODUCT. DO NOT TRUST THEM WITH SOMETHING THAT YOU NEED QUICKLY! I purchased an Atomos Shogun Inferno with some other items in April. The Atomos was a dud and returned it. It took them a while to send it back and was told a representative would contact me once they received and processed the item for exchange. I wrote on the return form and told multiple agents that it was time sensitive to get it back and to please express ship. No call. No anything. They shipped it 10 day. I would have gladly paid for shipping myself had I been given the chance. They provided a $100 dollar gift card to compensate for receiving the item so far down the line of when I needed it.

I ordered 5 Pocket Item Containers on May 31st for an event that we will be hosting at our office on June 19th and 20th. I was assured at the time that there would be no issue shipping the product on time and I provided all necessary information. Today is June 14th and I still have not received the ordered items. I contacted customer service today after I realized that (Salesman - Brenda) did not put the correct shipping address on the invoice after I spelled it out for them. Today I was informed that the item was backordered and that there was no timetable for shipment. I have canceled my order and I will not use Adorama Inc. again. If you are with a government organization, I would recommend that you pay close attention to the majority of reviews on this business and use a reliable vendor.

I had received a notification for Adorama's trade-in program to trade in old gear towards new gear and get 70% of the trade-in value towards the new gear. My first mistake was not listening to all the reviews online about how horrible they are about trade ins. I sent in my Canon 5D Mark III, my Sigma 35mm 1.4 (brand new in box) and my Canon battery grip and they quoted me $1100. Anybody in the photography world knows that that is the worst you could get for those three items. My camera alone is worth more than that even being used. Being a photographer I rely on having my gear. I was told it wouldn’t take more than a week for them to appraise and get back to me which was not the case. And then once they already have your gear they give you a beyond lowball offer. Do not trust their ad as they do not stand by them.

I bought two Klipsch speakers from Adorama at $2999 each. They were special editions Cornwall III speakers at 100 lbs each. I paid $800 for next day air shipping. The speakers arrived on time but Adorama forgot to double box them, and UPS had a crazy 24 hours with them. Both were DAMAGED in shipping. Corners smashed, sides dented, bad grille. I called Adorama IMMEDIATELY upon unpacking them to set up a return. They told me they would have to get back to me later that day. Well two days go by, and I end up having to cal them back. I was told I had to speak with a higher level customer service person. So I called again and connected with a level 2 person.

I read on Slickdeals about a deal Adorama Camera was having on Hifiman’s HE-560 planar headphones over the Memorial Day holiday for $319. I placed an order on 5/20 which was accepted and assigned to **. I had to call twice to get it shipped as they sat on it until 5/24 and was finally delivered on 6/1. The package was very light, less than 2 pounds which made me skeptical. How can a set of headphones that Hifiman says has a 4.5 pound shipping weight from the factory be only 2 pounds when it comes from Adorama? In addition, the package dimensions were not large enough to contain any original Hifiman he-560 headphones. Doesn’t Adorama do a screen of their inventory?

I ordered a used laptop, a very specific gaming laptop, very expensive new. I noticed the website claimed there was a refurbished one available with the same specs for about 300.00 less, so I decided on buying that one. I would have to wait until the Shavuot holiday was over as they were closed. The shipping was very fast and costs around 20 bucks. Upon receiving the computer I opened the packaging to find a completely different product, it was a laptop but certainly not the one I was buying. I immediately called Adorama to ask why they sent what they sent and where was the one I had ordered? I was told that the one I had ordered was not available--- how? The store has been closed for the holiday, they could not have sold it? Which lead me to believe they never had it to start with.

I didnt want to write here initially but Adorama is too much. Placed my order on Adorama.com, paid USD48 for expedite international delivery. It's stated on product page they ship to Malaysia but just to be sure, prior to ordering I contacted live chat. I was queue for almost half an hour on live chat (although they stated my waiting time is 5 minutes only, 1st cheat!). Confirmed with Cara on live chat they ship to Malaysia, doubly confirmed! Placed my order, charged, and hours later one generic cut & paste from a Jade ** cancel my order due to size/weight.

It is sad, so very very sad... I have purchased thousands and thousands of dollars worth of camera equipment throughout the years (Dozens of cameras) and have always been extremely happy with my purchases as well as the amazing customer service I have received from Josef. Now that he is no longer in the NEW camera department, it's just not the same. I call, get bounced around from one person to the next, put on hold, drop calls, someone that has not any product knowledge for what I am looking for, and it has been an ongoing situation that really needs to be addressed.