Adorama Camera

I have never had a single problem over the last six weeks making about 15 purchases totaling about 13K, many returns made by mistake, getting refunded, or shipping. I only regret not purchasing their awesome VIP360 membership which I will do tomorrow if they can cover my recent purchases (they have never said no to me). They also have great support, a learning center, Adorama TV, and so many more benefits. Seriously, as a big Amazon shopper, I buy all my camera gear and lighting from Adorama only. They are also a big company with many customers, but some people are just never happy no matter what you do for them. Some of the negative comments here are suspect for me because of my experience with Adorama, and they don’t deserve some of the comments made here.

Then the ~11,000points I accumulated from that transaction did not credit to my account for MONTHS. I lost track of how many emails I sent trying to figure out where my points were. Then the next year when I tried to use those points it kept giving me an error at checkout. After some emailing, I learned that despite showing 11,000pts in my account, they had expired because it was a month past the date I placed my first large order. I had to make a huge fuss about how ridiculous that was given the amount I spent and the fact they were not even in my account for months. They told me "too bad, so sad...that's the policy" for the first 10 emails but eventually I was stern and sarcastic enough to get them to reluctantly allot me the points I earned by spending over $12,000, woohoo.

Only for the next item I order to arrive in the same condition, the shipping box was smashed in on 2 corners, and the lens box itself had of course, NO PROTECTION at all, once again. They really look at something worth $1,200 and decide it needs nothing in the way of padding, it is the only explanation for how appallingly lacking their packages are in protection. The inside of the lens box was completely cracked meaning the box had fallen well over 8-10ft and hit the ground hard. I refuse to pay for a brand new item and get something I know has been completely dropped with no protection, it's a joke as the paying customer, and it could have COMPLETELY been avoided if they ever properly packaged anything.

Now, despite the fact that this was well documented with pictures in a timely manner they made me email back and forth between 3 different people for 2 weeks just to be told "Ok we will let you return this but we don't have it in stock so you won't get an exchange" but their website literally lists it as in-stock this very moment as I am writing this even. It said in stock last week when I shipped the package back, I made sure of it because this lens is always going out of stock. I already know they will not honor the reduced Sale price I paid for the lens originally and will tell me I have to pay the extra $350 if I want to buy it again. Because that is how they operate. IF this happens (pretty much a guarantee; I can sense it) then I'll happily do everything in my power to divert as much business away from them to B&H because honestly it's just a joke at this point.

They always speak with me like I'm trying to rip them off, it's incredibly disrespectful and even more annoying because all of this stems from poor package protection, followed by poor customer service when you want to return the item that was destroyed as a result of being poorly packaged. The cycle will not stop given these 2 factors within the Adorama business model. 2 years of the same problems, it is unacceptable. I've ordered an equal amount from B&H and even used stuff from KEH photo, not once have I ever had a single complaint or unpleasant return, so Adorama has no basis to justify this behavior on.

That's being lazy in your position, everyone in the Sales department should be fired starting with Louis ** and they need to hire new people that have the same knowledge. If you don't have any knowledge about the equipment that you are selling unfortunately you shouldn't be working at this company. It's not fair to always refer customers to have a conversation with one person Lewis ** doesn't check his voicemails. Right now his voicemail is full. You cannot leave him a message. Every time they transfer me to him I wasn't able to leave him a voicemail. They told me I should email him, guess what I sent him an email including Julio an email. Neither one of them responded to my email. When I had a conversation with Inigo a customer service supervisor he reached out to the supervisor in the Sales department but, unfortunately the supervisor in the Sales department had Julio call me and I had a few conversations with Julio already.

Julio already knew what I wanted. He was one of the Sales Representatives that told me that I needed to talk to Lewis **. The supervisor for the Sales department doesn't even have his name on his voicemail. You don't know who you're talking to. How can I trust someone to handle a situation regarding one of their employees when they are unprofessional themselves? My experience with this company has been horrible. I wasted time and normally I would move on instead of trying to work with a company, I tried to give this company the benefit of the doubt. The people that works in the sales department are making this company look really really bad. I encourage corporate to read this review and take action against everyone in the Sales department starting with Lewis ** and the supervisor. I have no choice but to take my business somewhere else.

I was looking forward to working with this company but unfortunately the sales department is lazy. The one thing that really upset me is the fact that Lewis told me he was going to send me a quote the same day that we had a conversation and he never sent me the quote. He started a quote and it was with three cameras and when the lady that I spoke with told me that I was really upset because I was waiting for the quote, and when I had a conversation with him yesterday for the last time I explained to him that he told me he was going to send me a quote the same day. I don't have anything to do with what took place in New York. That's out of my control and he could have emailed me informing me what was going on. It's not what you do. It's how you do it.

Lewis ** is not professional. He bragged and bragged about all projects he worked on, he talked about a project he did with John **. I didn't care about that. He told me that he worked with other studios but where is the profolio. If you are going to tell a customer about any projects you have worked on send your portfolio, no one is going to believe you if they don't see a portfolio of your work and when you are working for a company like this it's a team effort. There is no I in team. These guys they are not team players. I don't know if they have some kind of arrangement going on with Lewis **, because they keep referring people to him. It was annoying to be told each time I needed to have a conversation with him. I even explained that we are on two different time zones.

I am a business owner. I have important things that I need to do, none of them tried to reach out and have him call me until I asked to speak with him. Now then all of a sudden they transferred me to him. When I had a conversation with Lewis Arthur he was rude. He was arrogant. He was sarcastic. He was disrespectful. He did not understand, what I was looking for even though I explain to him in full detail what I am looking for in the equipment that I'm trying to purchase. He didn't understand. He kept putting me on hold for whatever reason and came back. I was placed on hold about five or six times during the first phone call we had, he lied to me telling me I need to be licensed by the FCC and I called the FCC and they told me that's not true because of the platform I'm using. He then told me that he couldn't give me a price on any equipment until he knew how many bandwidths, I was going to use.

I informed him that I found out I didn't need a license and that I'm using fiber. I provided Lewis ** with information in an email and I never received a quote so out of frustration, I explained that I'm done and I told him, "You are a joke and you wasted my time. I spent 2 weeks trying to get ahold of you for this." It seems like people don't understand or want to help me with the equipment that I need for my project because I'm doing things differently than how it's setup now. I've noticed that Companies in New York, California and Florida have employees that loves to waste customers' time and they're not very knowledgeable at all.

Something is fishy about this company and I am really disappointed. I was recommended to check out this company and purchase from them but I have nothing but a bad taste and sour taste in my mouth with how they are dealing with this. Also to note I had also purchased 2 items from ebay (camera related) that same time I purchased the item from Adorama and had NO PROBLEM. It went through without a hassle. Just disappointed in this.

I am going along with the exchange because I can make great use of the lens I ordered, however I have to now go rent this exact lens so that I can use it for my client in 2 days. First and last order from me. I simply cannot take the risk of receiving another defective item and then waiting around a week for the entire return/exchange process. Any other times this has happened for me (twice in 6 years), the retailer simply sent out the item I ordered immediately as we both agreed that I would be charged again had they not received the defective item within a given time frame.