Adorama Camera Reviews

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About Adorama Camera

More Than a Camera Store Adorama Camera has been providing services and products in Imaging - and Beyond, since 1975.

We have on hand an incredible staff team of experts who are anxious to share with, and learn from, our customers. We’ve earned our reputation for exceptional service and integrity - one interaction, one sale, one gem of advice and one respected customer at a time.

Adorama Camera Reviews

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    How do I know I can trust these reviews about Adorama Camera?
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    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsSales & MarketingPriceStaffHonesty & Transparency

    Reviewed Jan. 6, 2026

    I hate to write negative reviews, but this camera store has the worst customer service ever. They had a good deal on a Sony Camera for Black Friday. I was offered a generous trade-in for my used Sony equipment online, but after I sent in my stuff, they lowballed my trade-in value to almost half of what was promised. I did not lie to them and overvalue my used equipment. It was all in good condition most of which had original boxes, manuals and all included accessories.

    After finally reaching an agreement, because I just wanted to be done with this, and get my new camera I was sent a used camera that does not have a Sony Warranty like I was told, and my Adorama Edge credit account was charged more than I was told online. I could go on and on with all the problems with this order, but just know I am still in contact with them to get all these issues resolved. It has been close to 2 months now. I wish I had read the reviews first, because this seems to be a frequent activity for them with switch and bait, so hopefully this review will help someone else not make the same mistake

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    Refunds & PayoutsStaff

    Reviewed Nov. 29, 2025

    I am writing to request urgent help regarding my recent order.

    • Date of Order Placed: July 25 2025
    • Amount Paid: $1,031.44
    • Order ID: **

    • Tracking ID for Return: **

    I ordered a laptop from your app, but unfortunately the product had issues. I followed all the instructions and returned the laptop. According to the tracking details, the return parcel has already been delivered. I come from a humble background, and the amount I paid for this laptop was my hard-earned money. I worked very hard to save for this purchase, hoping it would support my work and daily needs. It is difficult for me to afford such losses, and the delay in receiving my refund has caused me significant stress and worry.

    The business had committed to providing a fully functional product, but since the laptop was faulty, I was left with no choice but to return it. I have already contacted support, but I still have not received the refund I am entitled to. I sincerely request you to please process my refund as soon as possible. This money is very important to me, and I hope you will understand my situation. If you need any further information, I am ready to provide it. Thank you.

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      Reviewed Nov. 7, 2025

      These guys are all liars. They can find all the reason and blame it on the customer for everything and say that they are always dry when in this case, they are completely wrong. I bought a camera from them and when we tried to return a guy named George said that the serial number doesn’t match what he sent. I don’t care what they sent. This is what you sent me and you need to take it back.

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      Customer ServiceSales & Marketing

      Reviewed Oct. 26, 2025

      I sent Adorama two brand new lenses to trade in. They received them on Oct 3rd and on October 22 they had still not contacted me. I called customer service and was told they would email me - they never did. Nothing in inbox and nothing in spam. I contacted the trade in manager and he finally offered $213. We'll send you an email on how to obtain your reimbursement - NOTHING. I have been emailing back and forth but NO EMAILS INTRUCTING ME ON HOW TO RETRIEVE ME REIMBURSEMENT! Now they are ignoring me - THEY STOLE MY LENSES. THEY ARE DISGUSTING. DON'T TRADE OR BUY ANYTHING FROM THEM. I now have to take them to small claims court to retrieve my $213 and my expenses.

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      Customer ServiceSales & MarketingPrice

      Reviewed Aug. 15, 2025

      Horrible experience and will never buy from them again. I ordered a production cart that was used and when I received it was seriously damaged and missing parts, which made it useless. I have been fighting with them since the day it was delivered and I get the run around. BUYER BE AWARE OF SCAMS FROM ADORAMA. Their Better Business Bureau reviews are 1 star. Scammers and terrible customer service. It was missing a leg for the table top and customer service kept thinking I needed a wheel becuase she couldn't speak english. NOT AGAIN. #Adorama wasted hours of my time. The value of the $1400 cart wasn't worth a dollar because the missing parts made a useless item.

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      Customer ServiceSales & MarketingHonesty & Transparency

      Reviewed Aug. 12, 2025

      I encountered what appeared to be a commonplace tendency these days dealing with camera companies looking for used equipment. The scheme goes like this: They make you an offer. You send your equipment. They revise your offer with a low-ball offer after they receive your equipment, and then give you the run-around when you tell them to just return your item(s). It is standard procedure. They attempt to imply that you either misrepresented your item originally, or that their "experts" have re-evaluated it, but that is part of the scam.

      Adorama and KEH are both guilty of this bait-and-switch tactic. After several phone calls and emails in the last week, I still have no confirmation that my items are being returned. Being treated this way is really offensive. It is -- at best -- bad business, and I have read other similar complaints. It is systemic abuse -- maybe just incompetence, but more likely it is just excessive greed (IMHO). If your experience has been better, more power to you.

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      Customer ServicePriceRates

      Reviewed Aug. 8, 2025

      I purchased a MacBook Air 15 inches M4 chip through Walmart but was from 3rd party seller Adorama. Less than 2 weeks from purchase, item's price from Costco and Best Buy dropped lower than what I purchased. Adorama claims they have "price match guarantee" but when I requested they denied the claim when clearly it's the same exact item and within time frame. They could not give me a valid reason why it was denied. The other option they have is return but would charge me 15% up to 50% restocking fee. Definitely not satisfied with the customer service they have, would not buy from them again.

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      Sales & MarketingMaintenance

      Reviewed July 16, 2025

      They sell broken and defective items advertised as open box. The item arrived, looking like it had been dragged behind a truck. Within the box, there was a return authorization form for the previous customer who identified it as a broken item. Customer trust is not easily earned, but once destroyed it rarely comes back, does it? They have destroyed my trust, they have destroyed their reputation, they are not to be trusted. As a long-standing customer, they have lost my business permanently. I will never order from Adorama again.

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      Verified purchase
      Customer ServiceSales & MarketingPriceStaff

      Reviewed April 16, 2025

      Total scam! The canceled my order while I was on the phone with an agent because they had my address info incorrectly. The order said canceled for months on my account, now I see even though it was canceled. I was still charged $700 for nothing I received.

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      Customer ServiceBilling

      Reviewed March 15, 2025

      Avoid this company! I applied for their credit card and got approved for the amount I asked for, but when I went to check out, the card was not connected to my account. The credit check and credit card show on my credit report. I even lost a few points with their credit check, but I can't purchase anything with my credit?? This has been going on for over a month.

      Every time I call, I get a runaround, saying it's been reported to the finance office. I ask to speak to a supervisor or someone in the finance office, but they are never available. Go figure. So the company dinged my credit, gave me a credit limit, gave me a credit card number and welcome packet, but I can't use the approved credit to purchase the camera and lens that I need for work, for which I have already missed a deadline. I would walk away and buy from a company that values their customers, but with them hurting my credit, I am crossing my fingers that maybe tomorrow they will resolve this issue and send me my purchase... I am not holding my breath. Do yourself a favor and buy from another company unless you have hours a day and months to spare. RIDICULOUS!

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      Adorama Camera Company Information

      Company Name:
      Adorama Camera
      Company Type:
      Private
      Year Founded:
      1975
      Address:
      42 West 18th Street
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10011
      Country:
      United States
      Fax:
      (212) 463-7223
      Website:
      www.adorama.com