DIRECTV Reviews

Ordering DirecTV - The easiest thing I've ever done!

Thought I was eligible for gift card rebate. But could not receive because of contract deadline expired.

Easily set up new service.

Called to cancel installation appointment due to not being able to save money. The rep was very helpful and understanding and tried to view different areas to try and save money. But in the end it wasn't going to work out.

Message says "No server were detected. Check your network connections." ??? I do not know what this means. I checked cable connections and that was not the issue. It was working for about an hour and then stopped working. Please advise!!

Great service. They were very helpful and helped solve my problem.

I have to admit that I don't check my online bill monthly, but when I notice that it goes up I start looking. Today I find that I am being billed for Premier service protection, which I never authorized. ($19.99 monthly) Up from $7.99, and that is up from $5.00 monthly. How can I control these unauthorized charges from these businesses. I do like the service that they provide, but I am constantly worried that I am being taken advantage of. I just don't trust them.

Everyone I have dealt with was friendly and professional and thoroughly helpful. All questions were answered completely and patiently.

If you guys decide to get more satellites then people don't have to go just south, more people will get your service. Please let us know when you decide to upgrade and if you do please call me I will come back!!!! Clue - more satellites...

Tech came on time for scheduled install, attempted several times to find access to satellite signals... was finally unable. Subsequent follow up to cancel and receive my refund was quick and easy. Customer service rep was very helpful and quick.

The knowledge of the technician is highly helpful.

From the very beginning, I started having problems with DirecTV. The installer contracted by them took shortcuts to keep his cost minimal. Unfortunately, the installation was poor and I was without service until they could fix. I've been with DirecTV for two months and they have unfair billing practices. When I check my account on-line, it shows a credit amount not equal to my prior payment, and then the next day it has a billed amount. Because there is no consistency I do not know what I owe, which concerns me because I'm on a fixed income.

Great overall experience with everyone I spoke to.

I think it is very sad that you advertise all these low-cost bundles but after one year your prices more than double. Oh yeah and you make the consumer sign a two-year contract. Then when the consumer tries to lower their bill you are told there will be a one-time fee of $256. My contract is up in October 2015 at which time I want all of the DIRECTV equipment out of my home along with the satellite dish. I would not recommend DIRECTV to my worst enemy, let alone a friend or a family member.

Y'all were awesome and did a quick service installing and kept in contact with us! Thanks so much! (:

I am happy when I call DIRECTV to order my service everything go well. Customer service very helpful to me. Thank you for your hard work.

I was pleased with the whole service from the beginning to the final set up.

Just the first experience I had over the phone was pleasant. I was a loyal DISH customer paying $130.00 a month for 5 hoppers and insurance, and I never felt like a valued customer. Over the phone they will always sound like smart ** and argue with me over issues I knew I was having and always ended up with my stomach hurting like they were making me a favor. As soon as I called to pay my AT&T U-verse and a good deal was offered to me I canceled DISH and accepted DIRECTV!! Please work close with your customer service representatives to make sure people keep having this great experiences and like this keep your customers. Don't be like DISH! They have nothing on you. Thank you for the great experience over the phone, and I'm looking forward to having more of those. Thank you!!

Both your customer service staff & cable installer were wonderful & knowledgeable.

Internet hook up - Very happy with everyone I've talked with or meet.

Changing appointment time - The lady is very good at her job.

Great customer service, hope the service is as good as the customer service has been.

Placing my order and getting the details to the package were very easy and the representatives were very kind and explained in detail.

Very good contact/help person.

Helped with all my questions and was able to schedule on the date I needed.

Great customer service - would definitely recommend.

We did this because I did not want to pay CenturyLink $76.00 for internet only. I work part-time and have to have internet. By the time one year of the contract is up I will quit my job: So I will not have to depend on the internet. Then I will go to dial-up for a lot less.

Very polite people in the customer service department as well as the service techs. All questions answered while remaining polite and professional, even though I'm a technological idiot. Very little effort put into getting this all set up. Prompt service, the only complaint I have is when I told the lady I'd call back the next day to set everything up she was slightly pushy. Other than that this has been a really good experience much better than Mediacom.

No problems, happy to have service set up earlier.

He performed an excellent job and show up on time and took his time to explain the remotes and how that worked because they are different than the one for my t.v. He made sure to clean up any paper or plastic from the supplies he brought with him. I will recommend this service to family and friends.

Ms. ** was extremely professional and demonstrated real concern for my needs. She spoke with me and dealt with my concerns in such a way that I could literally feel her true feelings of concern about my previous bad issue with the first representative from DIRECTV and HUGHESNET. Because of Ms. ** I have become a truly satisfied customer and proud to be part of the DIRECTV family.

From sales to installed everything went great.

I was given excellent customer service from the beginning to making changes that I needed to when I switched apartments. All departments went above and beyond what they needed to do to help me make sure my initial experience was good with DIRECTV.

Installer very nice fellow, good rep for DIRECTV.

Awesome customer service.

The tech that came out was great, had great ideals, and was very polite. He did a great job on the install.

** arrived at the scheduled time and completed our installation in an efficient manner. As we are new to the system, he explained the operation and supplied us with manuals to help us become more familiar. His work was completed accurately and neatly.

Tech **, very cheerful, helpful, was able to answer all questions, great personality.

Most of my family has directv. I watched tv from all their houses the channels stay the same no matter where they live and they're happy with direct. Matter of fact they changed from directv before but they went back because they wasn't happy with cable or dish... I'm outdoors guy hunting and fishing and sports my hobby.

If you go to Dish network, you'll be sorry. DirecTv is the best. Just get it.

My mom is old school and was afraid to leave Cable after 27 loyal years. She had basic Cable with 60 channels for $84.66 a month! She was out of service 8 days of the 2 weeks we were there for our vacation and the Cable staff and service people were rude and hateful with her over getting her service fixed. You guys were able to cut her bill in half with 3 times the amount of channels. I think she is going to be really happy with Directv! Thanks!

Our system was installed with no problems by knowledgeable personnel. I would highly recommend DirecTV.

Very good customer service and sales rep.

I have had Cox Cable, Comcast Cable and the antenna for local TV. Since I signed up for DirecTv I have had every channel I've wanted, the price is good. The sports are a big selling point since my husband loves it. Free NFL ticket was great. The quality of the service works so good with my 4k TV! Also the signal never goes out like it used to years ago. I guess that's why DirecTv is rated best in class. I will continue to use DirecTv and I love the Genie advanced receiver. I don't know how I lived without it before. I loves my DTV.

VERY TRYING AT BEST. Installers were great. DIRECTV needs to streamline their customer service.

We ordered DirecTV but had to cancel because of a problem with our landlord.

Signed up with directv last spring for my trailer because I could suspended it for 6 months at a time. They told me if I signed or agreed to a 2 year contract I would receive my subscription for $25.00 a month plus tax or whatever. It would take 2 years to make 1. Now they are saying that the discounts continue even if you are not using it so in a year's time the discounts are gone and they charge me $60.00 for barely nothing. That is legally stealing. That's my opinion.

This technician that installed my directv was the best overall tech I've had bar none, rather it be cable, satellite etc. He was professional, courteous and patient. I asked him questions while he was working and didn't get impatient or rattled, answered all correct and done an excellent job.

The installers were thorough and courteous.

I think directv should get ME TV. I had that with my air antenna but no cannot get it in any package.

Great customer service. Thank you for your help.

Pleasant, efficient service.

The Supervisor was able to take care of our situation, very professionally and respectfully. Initially, we were passed around to different representatives and the notes that each one made was not showing up for the next representative to read (not their fault.) It was frustrating for me and for the representatives. At this time I am happy to recommend DirecTV. However, we are on a month long wait list for the technician appointment to get the system installed - that is a long wait and I am assuming that we will not be charged for service until after the installation is completed.

Resolved. I do not want to place a dish on my new roof, nor did I like a high positioning in order to overcome high trees reception problems.

After ignoring all the previous "Please Come Back" mailings, I decided to call D TV to see what you had to offer. Thanks to ** and **, I feel I've made the right decision to switch from Dish.

It's been hell trying to get to you on phone yesterday!? Hopefully it's not gonna be like this after it's all set up.

Great customer service. Made order very simply... professional!

Could not combine bill and wasn't happy had to pay to set up fees.

Couldn't get service, tree was blocking line of sight. Got my deposit refund, no problems.

I'm new, but so far, so good.

A lot better than CenturyLink.

I have been with DirecTV since 2012. I cancelled my service on 3/30/15, fully expecting to go back during football season. I received a final bill on 4-1-15 and a month later another bill. I called for an explanation and they went into this long drawn out explanation. I told them that if they cant develop a system that gives quick and accurate billing information, I do not trust their technology.

I'm having a difficult time re-learning the channels. One of my favorite channels isn't included in the package we chose. The guide is too small to read easily.

All contact with customer service was great.

I was very pleased with their customer service.

Other than a poor phone connection while ordering service, I am completely satisfied.

It was a very easy experience. Loved my rep. She was awesome.

I had a excellent experience while I was inquiring about getting your services.

I gave my rave reviews in your survey. But, suffice to say, I thought you all would be like the condescending and thoughtless employees of Comcast.... but you proved me wrong!! I will recommend Directv again and again.

I had a very good experience, although I do not remember her name. She was very informative and engaging. She asked me questions and made sure I had no further questions before we hung up the phone. She really knew her information about DirecTV and was very thorough. I would recommend that she get rewarded for her diligence in the way she represented your company. Thank you.

Good experience... Just disappointed on not being able to get more than one set of "local" stations.

They explained what services I would be getting.

Amazing service. Thank you.

The techs were just fine and need a 5 star rating. Everything else was a 3 star.

I love DirecTV. As long as it is cheaper than Cox Cable...then I can afford this. So I'm happy.

Straight to the point, no fooling around. The representative was great to work with, from sales to customer service!

This is my service at a second address. I have been with DIRECTV since 2001. Love DIRECTV. Not impressed With installer/service tech. Kudos as far as actual satellite service is concerned. Thanks for being the best at what you do!

** was awesome. Very nice and professional.

Friendly, helpful customer service. The man who helped me when having questions about me moving was extremely nice and knowledgeable. He answered all of my questions in a quick, efficient manner.

Good overall experience.

I took over 2 hrs. and I was informed by 2 different reps to call Verizon to see if I could keep my phone # and that was incorrect and they each gave me different phone #s to call. The last lady ** straightened out the problem.

Everyone I talked to was very nice. ** at customer care took care of some charges for some custom install. I would recommend that sales rep let customers know the charge of the under eave custom bracket before they come to do install.

Only problem I had is I was not contacted on the verification procedure since divorced. Then they wanted to put off to install.

My order was rapidly completed and options clearly detailed. Changes to my initial order were easy to make and special offers were provided. I can't wait to receive my installation tomorrow.

Sales rep was understanding of my needs and answered all of my questions with knowledgeable responses.

I was suppose to get a bundle and CenturyLink didn't help me at all but DIRECTV stay online to solve a portion of the problem but I still need help.

Helped get my order done very quickly.

Great attention from person who attend my order and very educated.

I felt that my concerns were treated with respect. I was made to feel that the person I spoke with was attempting to correct or satisfy my request in a timely and complete manner.

Ordered new service from DirecTV, I have been with Dish since they started. I hope DirecTV lives up to what I have been told. So far the service has been excellent.

We have had DIRECTV for 14 years. In 2014, we purchased an HDTV, so we contacted DIRECTV and purchased an HD receiver and the service with an agreed rate of 108 a month. After 18 months, DIRECTV decided they would raise the rate, when I contacted them their only reason was "everyone got a rate increase". I told them I would pay them as per our contract or they could shut off the service and we would part ways. Two days later my service was off. Today, two months later, I received a nasty gram stating I owed them 157 dollars and if I did not pay immediately, they would take the monies from my account without my permission. I just called them and spoke with **. He again threatened me, then when I explained I had contacted an attorney, he began to scream at me that they had a right to do as they please. Stay away from these people.

Everyone I have spoken to from DirecTV has been very helpful.

5 star for great customer service in the home and on the phone.

The representative were very professional and understanding.

Your service was installed in Cape May, NJ. Installer was professional, pleasant to talk to, and was very knowledgeable on not only his product but how to integrate your system into my closet configuration. He was able to put the dish on that part of the roof least noticeable by neighbors and was able to run the feed lines in a very unobtrusive manner. GOOD JOB!

Positive overall rating.

New installation - Friendly staff resolved my questions.

Fast, friendly and prompt.

Salesperson gave me wrong price for what I ask for only to find out when the tech came to install. Cancelled installation then I called Customer Service and got someone who understood the situation and was able to help me. That's why I decided to go with DirecTV.

The service was great. I would recommend to anyone.

Overall everyone has been very polite, answered all my questions. Installation was very prompt. We are well-satisfied.

Customer service and consideration of customer's time is totally lacking. Consistency in what you are being told/sold is non-existent. After a combined time of over 6 hours on the phone with DirecTV, 6 representatives and resolution specialists, it seems that the only resolution with Direct TV is to cancel and go to another provider. (A) Bait-and switch-tactics which should be reported to local State Attorney General. (B) Deceptive advertising, again FCC or State Attorney General. Nothing should be this difficult to get a straight answer, decent customer service and the bottom line amount of your bill. What a shame because the product of DirecTV is actually a solid product but if you can't get through the customer service portion, get a definitive answer on appointments, costs and in-home product even after 6 hours on the phone and trying to get through the automated service then it's just not worth it.

Knowledge of needs and online promotions made experience delightful for a retired old man that has little experience with today's technology. One exception: We placed the order around midnight and the final process, talking with the man that finalize the bundle, proceeded with order without permission by not discussing additional cost of installation. His comment, "I don't know how they could have had no installation cost and I don't know what they (DirecTV salesperson) are going to do about it". The package promotion is no cost for installation. I see the $99.00 installation fee was charged to ATT for a services that I have had for two years. ATT denies confirmation that was furnished by DirecTV. Really don't understand but I have brought this to the attention of your salespersons three times and to make sure there is no problems to concern myself with.

The customer service from the employees I've been involved with has been above and beyond from the moment I placed the call to the finish of the installation. Very impressed and will be recommending.

Transferred service then cancelled it due to a better offer - was still supposed to be installed 6/1/15 with new offer, but somewhere along the line that installation got cancelled so I called to find out where installer was and had to reschedule for this Thurs, June 4th. I've missed my TV this week so am anxiously awaiting installation!!

The service representative was very helpful in assisting me with cancelling my DirecTV order.

The service is to be installed on the 4th of June. This is a rental. My primary residence is at **. I have your service there as well. No problems or issues there. That is why I chose your service in Sunriver.

Great job! Love DirecTV.

From what people has told me Directv is the best out there. That is why I went with Directv. So far I like what we have seen on TV. Plus your staff was very nice.

Installer ** was great!

Overall, the service was great and professional.

DirecTV charged me close to 300 dollars for two cable boxes. Shortly after that, they have charged me 68 dollars a month for their services. After 4 months, I have paid close to 600 dollars to DirecTV for tv alone. After calling and asking for a cancellation, they informed me that they will charge me $20 a month for the remainder of my contract which is finalized in 2017.

I was inspired to search for a better rate, due to my cable fee having continuous increases. I placed my original order with a person name **, who was very professional, knowledgeable, and kind. Unfortunately, my apartment complex does not allow a dish on our patios. I then spoke with a person named **, who was very understanding and kind in assisting me with my cancellation. My overall experience was really pleasant, of which I will share my experience with others. Thank you very much.

Dish hooked up and TV reception working.

Someone drop the ball and fail to inform me that the installation was cancel. If I were informed, there would be no issue.

I just had a question concerning the standard installation. The representative was extremely helpful.

I would recommend DirecTV to anyone, anytime, for their courtesy and helpfulness.

Very helpful and professional people.

The sales team that I worked with was great. The technician worked very fast and was very helpful in showing me the set-up of my new system. He was very friendly and informative. So far it's been a great decision switching to DirecTV.

Installed new system.

The technician is on time very polite and work fast - finished the installation in less than 2 hrs.

I had been with them for many years and since the divorce, him and his new wife have blocked me out of my account and I can't get service since I have service. When someone that has your social security card and a new wife it's harder to get into Dish Network when your identification is stolen than a credit card company!! The rep said it was for my protection and I don't feel that way, I had to say the password he put on it and I'm like “Really? He and his new wife put him on my account to control my life and DirecTV backs them not the contract holder?”

I'm glad I decided for DirecTV services, I highly recommend it.

Service was great, no problems, very descriptive and polite.

When I purchased DirecTV I also was told about the wireless alarm system and that it would include 4 window alarms but did not mention anything about the doors. When the installer came I only had a total of 4 alarms which was not enough for the doors and windows.

Issued resolved with a "laugh" from both ends of the conversation.

The girl I talked to on 06/01/2015 was awesome! There was a mix up on the installation date and she wasn't the one who messed it up and kept apologizing and when I told her it wasn't her that made the error, she told me they were a 'team' at DirecTV and they all took responsibility for each other's mistakes. I think her name was **? Anyway, she made it right immediately. She is a class act!!!

Installation was perfectly completed.

In the past, when there was bad weather I would lose signal and that was the reason I had change to digital cable, but the representative has told me that they have upgraded the dishes and program. I will have to see if that is the case.

Had an issue with my order which was resolved quickly.

The representative was great to work with.

Was happy with the results of what I called for.

Have a great experience with ** the representative that I spoke to. She was very friendly and personable, spoke clearly and very helpful. Thank you **.

The sales team and service technicians were thorough, patient, neat, and knowledgeable.

Our installer ** was very professional and very helpful in answering questions. He did a very clean and neat install. Thumbs up for him!!!

First installer acted as if the job was too big for him. He was originally scheduled from 12-4 but ended up coming at 10:30 or so after doing my neighbors and had many reasons why the Dish couldn't be installed and wanting to sell me the "genie system" due to the amount of wiring needed to be run because he didn't want to use the old wiring. We have another installer scheduled for this upcoming Friday 6/5/15 so hopefully the job will be completed.

Only great experience was with your tech. Excellent job. 1st call in was a disaster and ruined my day, at least 2nd call the man was able to get everything set up correctly. He did a good job.

I am so happy to be back with DirecTV... I have been with them for over 7 yrs then my ex decided to try something else. He's lucky he is still breathing but my contract is over and I'm never going back to them. But I'M BACK and so happy!!! Thank you, thank you, thank you so much.

I currently have DISH and called to see what kind of offer I could have with DirecTV. IT WAS AWESOME! I tried to get out of my contract with nasty DISH but it would have cost me $440.00 upfront in order to do so. I am stuck with DISH for now but will be a DirecTV future customer for sure! HATE DISH...just hate them!

Contact to make order was great, contact to cancel appeared to be great but was left holding for another representative for 20 minutes, cancellation did not occur after I was told it was cancelled. Second call to cancel was flawless.

Overall, great experience with a couple of hiccups. The last representative I dealt with made up for everything.

The installer was terrific. Did everything efficiently; hardly knew he was here. Great communication and "turn over" when he was done. Gave a comprehensible explanation of the remote usage and the features of the software. Can't recommend highly enough. Contact with the sales staff was also quick and to the point but the installer was a 5-star!

Great customer service.

I highly recommend DTV, great service and satisfied so far with everything. Much better than Cable Companies.

The entire install was handle in a professional manner. TV were operational and instructions was provided before tech left. Thanks.

My husband and I enjoy the different packages, and the prices. We also enjoy how they to do whatever they can to help their customers.

Customer service was very helpful in so many ways and affordable for me.

Very good and helpful customers service.

Yes I recommend DirecTV service. They put the customers' needs first. Keep up the great work of listening to the customers' needs.

I had a wonderful experience with DirecTV. I would highly recommend this company to my family and friends. I was a customer of Dish Network for 10-15 years prior to switching to Direct and I am so happy with how DirecTV treated me from the first call to the install. This is a great company and great customer service.