DIRECTV Reviews

Ordered new service from DirecTV, I have been with Dish since they started. I hope DirecTV lives up to what I have been told. So far the service has been excellent.

We have had DIRECTV for 14 years. In 2014, we purchased an HDTV, so we contacted DIRECTV and purchased an HD receiver and the service with an agreed rate of 108 a month. After 18 months, DIRECTV decided they would raise the rate, when I contacted them their only reason was "everyone got a rate increase". I told them I would pay them as per our contract or they could shut off the service and we would part ways. Two days later my service was off. Today, two months later, I received a nasty gram stating I owed them 157 dollars and if I did not pay immediately, they would take the monies from my account without my permission. I just called them and spoke with **. He again threatened me, then when I explained I had contacted an attorney, he began to scream at me that they had a right to do as they please. Stay away from these people.

Everyone I have spoken to from DirecTV has been very helpful.

5 star for great customer service in the home and on the phone.

The representative were very professional and understanding.

Your service was installed in Cape May, NJ. Installer was professional, pleasant to talk to, and was very knowledgeable on not only his product but how to integrate your system into my closet configuration. He was able to put the dish on that part of the roof least noticeable by neighbors and was able to run the feed lines in a very unobtrusive manner. GOOD JOB!

Positive overall rating.

New installation - Friendly staff resolved my questions.

Fast, friendly and prompt.

Salesperson gave me wrong price for what I ask for only to find out when the tech came to install. Cancelled installation then I called Customer Service and got someone who understood the situation and was able to help me. That's why I decided to go with DirecTV.

The service was great. I would recommend to anyone.

Overall everyone has been very polite, answered all my questions. Installation was very prompt. We are well-satisfied.

Customer service and consideration of customer's time is totally lacking. Consistency in what you are being told/sold is non-existent. After a combined time of over 6 hours on the phone with DirecTV, 6 representatives and resolution specialists, it seems that the only resolution with Direct TV is to cancel and go to another provider. (A) Bait-and switch-tactics which should be reported to local State Attorney General. (B) Deceptive advertising, again FCC or State Attorney General. Nothing should be this difficult to get a straight answer, decent customer service and the bottom line amount of your bill. What a shame because the product of DirecTV is actually a solid product but if you can't get through the customer service portion, get a definitive answer on appointments, costs and in-home product even after 6 hours on the phone and trying to get through the automated service then it's just not worth it.

Knowledge of needs and online promotions made experience delightful for a retired old man that has little experience with today's technology. One exception: We placed the order around midnight and the final process, talking with the man that finalize the bundle, proceeded with order without permission by not discussing additional cost of installation. His comment, "I don't know how they could have had no installation cost and I don't know what they (DirecTV salesperson) are going to do about it". The package promotion is no cost for installation. I see the $99.00 installation fee was charged to ATT for a services that I have had for two years. ATT denies confirmation that was furnished by DirecTV. Really don't understand but I have brought this to the attention of your salespersons three times and to make sure there is no problems to concern myself with.

The customer service from the employees I've been involved with has been above and beyond from the moment I placed the call to the finish of the installation. Very impressed and will be recommending.

Transferred service then cancelled it due to a better offer - was still supposed to be installed 6/1/15 with new offer, but somewhere along the line that installation got cancelled so I called to find out where installer was and had to reschedule for this Thurs, June 4th. I've missed my TV this week so am anxiously awaiting installation!!

The service representative was very helpful in assisting me with cancelling my DirecTV order.

The service is to be installed on the 4th of June. This is a rental. My primary residence is at **. I have your service there as well. No problems or issues there. That is why I chose your service in Sunriver.

Great job! Love DirecTV.

From what people has told me Directv is the best out there. That is why I went with Directv. So far I like what we have seen on TV. Plus your staff was very nice.

Installer ** was great!

Overall, the service was great and professional.

DirecTV charged me close to 300 dollars for two cable boxes. Shortly after that, they have charged me 68 dollars a month for their services. After 4 months, I have paid close to 600 dollars to DirecTV for tv alone. After calling and asking for a cancellation, they informed me that they will charge me $20 a month for the remainder of my contract which is finalized in 2017.

I was inspired to search for a better rate, due to my cable fee having continuous increases. I placed my original order with a person name **, who was very professional, knowledgeable, and kind. Unfortunately, my apartment complex does not allow a dish on our patios. I then spoke with a person named **, who was very understanding and kind in assisting me with my cancellation. My overall experience was really pleasant, of which I will share my experience with others. Thank you very much.

Dish hooked up and TV reception working.

Someone drop the ball and fail to inform me that the installation was cancel. If I were informed, there would be no issue.

I just had a question concerning the standard installation. The representative was extremely helpful.

I would recommend DirecTV to anyone, anytime, for their courtesy and helpfulness.

Very helpful and professional people.

The sales team that I worked with was great. The technician worked very fast and was very helpful in showing me the set-up of my new system. He was very friendly and informative. So far it's been a great decision switching to DirecTV.

Installed new system.

The technician is on time very polite and work fast - finished the installation in less than 2 hrs.

I had been with them for many years and since the divorce, him and his new wife have blocked me out of my account and I can't get service since I have service. When someone that has your social security card and a new wife it's harder to get into Dish Network when your identification is stolen than a credit card company!! The rep said it was for my protection and I don't feel that way, I had to say the password he put on it and I'm like “Really? He and his new wife put him on my account to control my life and DirecTV backs them not the contract holder?”

I'm glad I decided for DirecTV services, I highly recommend it.

Service was great, no problems, very descriptive and polite.

When I purchased DirecTV I also was told about the wireless alarm system and that it would include 4 window alarms but did not mention anything about the doors. When the installer came I only had a total of 4 alarms which was not enough for the doors and windows.

Issued resolved with a "laugh" from both ends of the conversation.

The girl I talked to on 06/01/2015 was awesome! There was a mix up on the installation date and she wasn't the one who messed it up and kept apologizing and when I told her it wasn't her that made the error, she told me they were a 'team' at DirecTV and they all took responsibility for each other's mistakes. I think her name was **? Anyway, she made it right immediately. She is a class act!!!

Installation was perfectly completed.

In the past, when there was bad weather I would lose signal and that was the reason I had change to digital cable, but the representative has told me that they have upgraded the dishes and program. I will have to see if that is the case.

Had an issue with my order which was resolved quickly.

The representative was great to work with.

Was happy with the results of what I called for.

Have a great experience with ** the representative that I spoke to. She was very friendly and personable, spoke clearly and very helpful. Thank you **.

The sales team and service technicians were thorough, patient, neat, and knowledgeable.

Our installer ** was very professional and very helpful in answering questions. He did a very clean and neat install. Thumbs up for him!!!

First installer acted as if the job was too big for him. He was originally scheduled from 12-4 but ended up coming at 10:30 or so after doing my neighbors and had many reasons why the Dish couldn't be installed and wanting to sell me the "genie system" due to the amount of wiring needed to be run because he didn't want to use the old wiring. We have another installer scheduled for this upcoming Friday 6/5/15 so hopefully the job will be completed.

Only great experience was with your tech. Excellent job. 1st call in was a disaster and ruined my day, at least 2nd call the man was able to get everything set up correctly. He did a good job.

I am so happy to be back with DirecTV... I have been with them for over 7 yrs then my ex decided to try something else. He's lucky he is still breathing but my contract is over and I'm never going back to them. But I'M BACK and so happy!!! Thank you, thank you, thank you so much.

I currently have DISH and called to see what kind of offer I could have with DirecTV. IT WAS AWESOME! I tried to get out of my contract with nasty DISH but it would have cost me $440.00 upfront in order to do so. I am stuck with DISH for now but will be a DirecTV future customer for sure! HATE DISH...just hate them!

Contact to make order was great, contact to cancel appeared to be great but was left holding for another representative for 20 minutes, cancellation did not occur after I was told it was cancelled. Second call to cancel was flawless.

Overall, great experience with a couple of hiccups. The last representative I dealt with made up for everything.

The installer was terrific. Did everything efficiently; hardly knew he was here. Great communication and "turn over" when he was done. Gave a comprehensible explanation of the remote usage and the features of the software. Can't recommend highly enough. Contact with the sales staff was also quick and to the point but the installer was a 5-star!

Great customer service.

I highly recommend DTV, great service and satisfied so far with everything. Much better than Cable Companies.

The entire install was handle in a professional manner. TV were operational and instructions was provided before tech left. Thanks.

My husband and I enjoy the different packages, and the prices. We also enjoy how they to do whatever they can to help their customers.

Customer service was very helpful in so many ways and affordable for me.

Very good and helpful customers service.

Yes I recommend DirecTV service. They put the customers' needs first. Keep up the great work of listening to the customers' needs.

I had a wonderful experience with DirecTV. I would highly recommend this company to my family and friends. I was a customer of Dish Network for 10-15 years prior to switching to Direct and I am so happy with how DirecTV treated me from the first call to the install. This is a great company and great customer service.

I am very pleased with everything.

Wanted to know if there was a sleep mode feature with DirecTV. After checking it was determined that it was not offered.

Just signed up for service and so far I am happy with customer service.

Pleasant, helpful, went the extra.

Our Installation Service Representative was polite, informative, neat in appearance and very professional. I would recommend DirecTV based on your service personnel and their professionalism.

Somebody messed up on scheduling the installer. The guy who was sent for the job had not been scheduled. He was called after he already finished his day. He has a wonderful sense of duty and should be commended for doing a great job. You are lucky to have him working for you. If he worked for me I would give him a pay raise.

Very informative and pleasant.

TERRIBLE TERRIBLE TERRIBLE! If you are contemplating on signing up with DIRECTV, do yourself a favor and DON'T DO IT! Yeah sure, the first year is GREAAAT with all the fun discounts they give and 3 months free this and 3 months free that... but once that time is over, you will find yourself paying up the "you know what" for all the extra fees that are now full price. Of course, remember, you will be locked in a 2 year contract, so good luck trying to cancel without penalty, because it's not happening. After my 2 years, and paying upwards of $120 for a mid-range package (no internet or NFL tickets or movies) I had to come to the realization that that rate was too high for what I was getting. So, when I tried to see what "deals" they could offer me before I cancel, they said "sorry, I can't even take off $10 dollars..." OK then, good bye to DIRECTV it was.

We careful to get a plan that is right for me.

Would highly recommend DirecTV.

The day I was scheduled for installation I discovered my new apartment complex did not allow satellites. I hastily called the 800 number to cancel. The customer service rep, **, was awesome! He took care of the cancellation and was extremely pleasant to deal with.

Everyone I dealt with made the experience easy.

I received excellent customer service from the representative. She was efficient, and she informed me that we also get a $10 monthly discount to our account when we refer customers to DirecTV.

I am a loyal customer of DirecTV. I contacted Direct to see if I was eligible for any of the deals they were offering new customers. I have been with Direct for over two years. I was told there was nothing they could do for me. When I stated that I could a better deal elsewhere, they transferred me to a retention specialist. I spoke to a very nice rep who reduced my bill from $101.00 to $54.00. This was in March of 2015. That month my bill reflected the change. In April, my bill was back to the $100. I called and they said that March bill should not have been adjusted. I spoke to several people until I was transferred and they said the bill would not be adjusted. It was not.

Truly the best option when it comes to TV service. The customer service was great and I look forward to having DirecTV installed in my home.

Overall, both the service rep who came out and customer service rep were very helpful and answered all my questions.

Great tech and install experience the first time.

Wonderful customer service when I placed the order and also when the techs installed it. The techs were very informative and did a great job!

Helped me get a discount I wanted and went to add another for me which was greatly appreciated.

Friendly, courteous, answered all questions, did not try to sell me something I didn't want.

The tech was very nice, friendly, helpful, had personal knowledge of the Genie and took time with me to answer my questions.

Changing installation dates and visa cash card - All was handled great, efficient.

All the reps on the phone have been great. The sales rep at Costco where I placed the order should be working at McDonalds!

I think you have good support. Good work.

Friendly help. Great customer service from **! :-)

I am just really pleased with everything that I have had dealings with DIRECTV. I know I've only just become a new member again but so far, so good. Thank you, thank you, thank you!

I really enjoy DirecTV. In the past, they have been very accommodating and professional. Now that I have returned, I hope to still get the same if not better service.

I like the packages offered, and I'm giving up cable for the DirecTv package!

Installation - Everything went smoothly.

I did not make sure that I had ordered the wireless option for the extra receivers. She helped get everything set up and ready for installation on the next day.

I had some difficulty registering and had to call customer support. The person responding was very nice and able to help me right away. The registration was completed in a timely manner.

Would recommend. Very helpful staff.

I had an overall good experience even though it did not last. I will definitely be keeping DirecTV in mind for the future.

I have had great customer service representatives and just wanted to say thank you.

I have come very close to canceling all services before DirecTV came out to install. I now have to wait for Verizon to do their job.

The representative was helpful and very informative. She answered all my questions and concerns. I would highly recommend DirecTV.

Customer service was 10/10. Sales experience left me feeling deceived. Agent was either ignorant to the pricing of your product or was being intentionally vague just to get me to sign up. Very pushy to get the order, repeatedly telling me that I could cancel if I changed my mind. This was corrected the next day by Customer Service or I would have cancelled for sure.

Good, smart and courteous service.

I have no complaints with any of these people/departments.

** was very thorough on the initial order. ** did a good job on the follow-up call. ** made sure any loose ends / questions were resolved on my final call. I was VERY happy to talk with native English speakers. I didn't have to ask for anything to be repeated.

Took too long to get actual sales rep. Was disconnected or hung up on once. Then got a guy very unprofessional. I was then disconnected again . Finally got a Sales rep and she did not speak or understand English. Looked at email and the wireless set up was not on invoice. Had to call back. Got ** and he was very helpful and took care of everything. Hoping that all will be fine with installation tomorrow. This is where we stand now. Just know that ** was great and would deal with him if possible again!

Great service and happy.

Service reps are very friendly and have a great understanding of what they are doing.

The installer technician is very friendly. He helped me move my tv upstairs. Very respectful to older people like me. And he is a gentleman and very efficient. I wish him very successful in his life.

Courteous, efficient. Quick.

I have nothing as of right now to say about DirecTV. I was satisfied. I'm happy.

I have no complaints!!! Wonderful customer service. Great products for the price and employees who are competent and knowledgeable.

Very good experience. Only one issue I need to get fixed is they spelled last name wrong. They spelled it ** and it should be **.

All of the employees at DirecTV were very helpful & friendly. DirecTV also offers more for your money compared to other carriers.

Extremely happy with all of the customer service I have received so far.

Per instructions from my order placed on 5/27 I tried to request my gift card online. When I attempted to print the form as instructed my screen went blank and I could not bring the form back up. I called and was told that I would get a hard copy AFTER installation. If this is the case the screen online should state to try again after installation. I was satisfied to learn that I would be able to register later. I never give an individual a 10, 9 is my top score, no one is perfect!

Throughout I was impressed by the quality of the service. Staff are patient and knowledgeable, careful to ensure that everything is clear and all questions have been answered satisfactorily. I also needed help with a problem that was due to my own confusion and the representative was very patient and walked me through everything until we figured out what I had been doing wrong.

** did a good job with cable installation.

Order cancellation. It was easy to do and informative.

The most thing that I like about the service you get just what you ask for with no problems. Directv works with you to meet all of your programming needs even waits for you to make up mind, they do not rush you at all. What's really AWESOME IS THE PRICE OF THE PROGRAMMING PACKAGES. The only way the price will change is if you add more things to what you have. Other than that the prices do not keep changing on you every month... like other providers do. THANKS DIRECTV YOU'RE THE BEST.

My tech that came to the house did a wonderful job and was very kind and let me know everything I needed to know about my service. And I love my tv and was happy to get my tv hook up fast so I could have TV. It only took two days to get my tv up and running!!

I couldn't be more happier with the HTC, and would buy another if given a chance.

The service man was excellent and service department was very helpful.

Easy and person was helpful

My house is in the woods and I could not be assured it would work properly. My service rep was helpful and so was the technician who came. I appreciated his honest appraisal. He wanted a satisfied customer and really tried to find a way for it to work.

I called only one day before my installation to ask for additional equipment to be installed and the whole process was easy and my installer had the equipment on his truck, (even though I didn't give them much advance notice), and was ready and prepared for the changes in the install.

Initial purchase and service - all is well up to this point.

All the customer representatives and the installer were all courteous and nice! 5 stars! There was a problem understanding what my bill would be and this was previously explained.

There was some miscommunication regarding who to call in regards to internet service vs television service. Other than that, it was a very good experience and I'm very happy to be a part of DIRECTV.

Everything was just perfect. Couldn't ask for better.

He was very pleasant and knowledgeable and customer service oriented. All the representatives give excellent customer service with the exception of the agent I placed my order with, she was very friendly and customer service oriented with the exception of the incorrect information relative to on demand and the cinema kit.

Basically, pretty simple and easy to cancel, just had to find the correct number to call. Service center rep was very friendly, professional and understanding.

Very pleased with the overall experience.

I love my Directv. Everyone I talked to on the phone and in person were so awesome!

Very disappointed with salesperson. Was about to cancel order until I called the service dept and talked with ** and the next day spoke with **. They assured me of my concerns.

Needed more info on bundling with DirecTV since I'm currently Uverse customer.

New service - Just moved to Fayetteville and was looking for a reasonable cable service.

Great job, thank you.

Customer service people were very knowledgeable and friendly. Great to work with.

The customer service is great and our technician was awesome. Already pleased with the service and can't beat the price. Highly satisfied customer!

Every time it rains we lose signal. Every time it's windy we lose signal. Sometimes it's not raining or windy just cloudy and we lose signal. Never had these issues with cable or u-verse. Definitely would not recommend Direct TV to anyone. When it's raining that's when we want to come inside to watch tv but can never watch a whole program without losing signal - have to watch on computer through wifi - no weather-related issues there.

Lady was very helpful and answered all my questions.

SO FAR I AM EXTREMELY HAPPY WITH DIRECTV. I have HD TV'S in 4 rooms and the picture quality is by far the best. I also like the idea of how many programs you can record at the same time and still watch another channel. Of course I have only had it for a week. But glad I got it. VERY HAPPY.

Service was better than I expected, from sales rep to installer. I would recommend this to everyone.

Had the best experience.

Got service installed in a timely manner.

Directv is what people want if they do things right. And representatives are knowledgeable and they are there to help period.

**, who installed our equipment, was very thorough and explained very clearly to us to use the equipment. His work was very neat and he cleaned up all trash after installation.

I have previously given my comments but if it is of interest, I will do so again. Everyone with whom I have had contact has been very courteous and knowledgeable. They have represented this company. I only hope the network does as well.

I have had a great experience so far but have not been installed yet.

New service: Very good customer service.

I had a very good overall experience with DirecTV. I had 1 issue with wireless receivers......but it was of my own doing. I knocked the plug loose when moving TV back into its place........Technician walked me through it on the phone....thank goodness it was simple! Thank You for your overall service. I am very satisfied! Work to keep my prices as low as possible so I will remain your customer for years to come! Thank You.

I signed up as a new customer and scheduled the installation.

Had a working receiver in the house and could not hook it up to existing cables. Would have to replace all of the cables. There was no way he could have got to them as they were all under house with about 1 1/2 foot clearance under the house where the cables were originally. We live in a manufactured home and I told you that when we ordered it and you said that would not be a problem.

Inquiry about services available. Spoke with two young men who were great representatives of your company. Great customer service!

Although my initial order was screwed up, the next representative was very accommodating, and gave me a ton of credits to make up for the inconvenience, etc.

I'll be short and to the point. I have been with DirecTV for about a week and already I'm loving the great customer service.

Program packages available with Verizon bundle were explained clearly.

Two hours late to install.

Well so far I'm happy with DIRECTV - have no problem right now, I hope I done the right thing. My sister like you guys very much so I have to see.

Everything was good. Had to be transferred many times to get things taken care of, but everyone was polite and helpful.

** the installer was very friendly, professional, and willing to come back same day after misunderstanding w/ DirecTV.

Verry helpful. Everyone was friendly and acted like they knew what they were doing.

Good experience!!

Canceled order because need faster WiFi. Fiber optic did not go all the way to my location.

Well, I'm a new customer and overall as far as my service I won't be able to tell until I get my first bill but as far as speaking with a representative they make me feel very comfortable and assure that everything will be fine.

I am a 70 year old widow who much appreciated my representative's patient service. I am totally overwhelmed by the amount of details involved in choosing a package & getting all pertinent details about pricing, cancellation info, etc. I am hopeful installation this Sat. 5/30 goes smoothly & that the quality of HGTV meets my expectations.

Salesperson didn't do a good job but customer service department did and way better.

Very quick. Same day installation.

It's good service for a fair price!! I would highly recommend. Super easy and cheap.

Basically, I was not in the building and the technician installed the equipment where he shouldn't have even though the landlord told him not to. As a result, not only we can't get service but we also have to pay a cancellation fee of $460 for one week of service. Guess what, I am filing a case at the small claims court. Stay away from DirecTV.

Both the salesman and service rep were good. Both knew the product and answered any questions I had. The salesman was a little pushy on the sale for my taste but working in sales I know he was just doing his job. The service rep was awesome because she also knew about all of the packages and gave me great reasons to stay but it was a decision I had to make with roommates and later in the summer, we may end up going back to DIRECTV and if that is the case, ** will be a big reason why. It is nice to have customer service reps who are approachable and informative and she was both.

I was confuse about my new service with DirecTV, I called and ask them. They transferred me to **, and specially thank you ** who explained every details. He very nice and very helpful. His customer service, outstanding.

New service - The reps I spoke to were helpful and informative.

They was very helpful in getting me set up for service and they were on-time with everything.

My experience was outstanding from start to finish. Could not have been better. I'd highly recommend. All of your company's representatives were very good and a pleasure to do business with.

Everyone so far has been terrific in helping me, and very knowledgeable.

I decided not to proceed with your service because of the limited locations for the dish at my condo, but everyone I dealt with at DirecTV was great. When I move I will definitely switch to your service. Thanks for your cooperation.

The screen on TV look good. The only problem is I need the wires shorter. And remove the wire from the old service.

From the very first call to DirecTV, I received great customer service. Every question was answered in detail. And repeated if needed. ** installed my DirecTV and went through the remote and showed me how to use it and tape shows. He was very polite and very patient. Great customer service. I WILL DEFINITELY RECOMMEND DIRECTV TO MY FRIENDS AND FAMILY. Thank you.

The representative was very helpful. Answered all my questions and also took care of my problems.

Job well done.

When I signed up for DirecTV I was not informed that it is a 2 year contract, which I had specifically ask not to have. When they sent me the customer agreement, it also did not state that it is a 2 year commitment (even their new customer agreement does not state this). It is hidden in their equipment lease agreement which you have to click a link from the customer agreement to access. The equipment lease agreement says the early termination fee is $480.00 if you have DVR/HD and $240.00 if you have basic receivers (which is what I have).

First lady was loud and talked fast. I felt she pushed me. Last lady was great. She cancelled my order with a pleasant ending.

My experience with customer service was great.

Fast and easy very professional personnel.

Very satisfied with the result. I will recommend your company to family and friends.

All my questions were answered to my satisfaction. No issues with any contact with DirecTV representatives.

I decided to remain with AT&T U-verse and your last representative accepted my decision. Thank you.

Overall I am very pleased with my experience with DIRECTV and I would recommend DIRECTV to friends and family.

Placing and canceling the order were positive experiences. Asking for details and clarification were troubling. Agent would talk over and make up answers that I knew were untrue or at least skirting the truth. All issues became moot when I was advised I had to go to a specific company - MDE - to order.

Customer service was great. Only problem was trying to bundle TV and internet.

First time we have ever switched providers and we wanted to make the right decision and do what was best for us. I like watching tv and I wanted to make sure I was doing the right thing. I have to live with this choice for two years.

They are well trained.

As a new customer coming away from cable service of several years, I was happily surprised at the kindness I was shown throughout the process of setting up my new account. It was wonderful being treated like a person rather than just another account number.

The 2 men that came out to install our DIRECTV were professional and very helpful. They went out of their way to make sure we understood how to operate the equipment.

Both customer service reps. did an excellent, courteous and professional job.

We were told on the initial sale that you had bundle partners in our area, unfortunately the only one you have is Verizon, and not the others that we were told. We've signed up with hughesnet as we were told they were one of the bundle partners in our area. They are not so we were unable to get a bundle discount. ** went above and beyond and gave 50.00 off Of our first month's bill. Although it is not even close to what we were expecting to save with a bundle package, it is very much appreciated. The customer service was flawless.

I am so excited to be getting DirecTV installed tomorrow... I will be getting NFL SUNDAY TICKET MAX and 3 FREE MONTHS OF HBO.... Plus DVR and HD with Choice package.. I love to watch TV and this deal blew me away (I am a new customer).

I just added DirecTV. I have had a good experience overall.

Good job. Everything is excellent.

So far DIRECTV has been very professional. An initial response on quality of actual use is not possible at this time. The initial sales call was based on offers from the mailer I received. The sales experience was excellent until extra fee(s) were added. The service call is what I am certain customers always expect. Very professional, as was e-mails following the service changes, which based on my needs, actually saved me money and educated me on differences in different available services. I hope installation and viewing are as smooth because the alternative is no broadcast TV at all. I am happy my neighbors have so many DIRECTV connections!

** was very helpful and solved my problem.

I called to cancel my order however the rep talked me out of it. And I'm happy with that decision.