DIRECTV Reviews

First tech failed to show however they got another tech to come out within 2 days. Customer service was excellent!

Tell Afni to remove the collections from my credit report since I restored services with you. You hired Afni for collections. They lied and said they would remove the collections from my credit if I restored my services. Afni contacted me when I was in dispute with Directv's cancellation policy. I had just lost my job and tried to settle this as best I could without having a job. Afni asked me to file unemployment in order to pay for this and that "I sound like I could actually pay it all", whatever that means. If you don't believe me, have them pull the calls. The balance was $309 and they wanted me to pay $285. I couldn't do it without a job.

Had a very bad experience when doing business with Dish Network years back. Richard assured this would not happen with Direct. And won't be installed until Saturday. But Richard did a great job.

Great job on the way you guys handled everything.

I work for Liberty Mutual and know the value of service excellence. You rock!

Very good service.

The representative was professional, courteous and helpful.

My overall experience was great.

I know how the program works I am a business owner. Service tech should not of been penalized for having to stay extra time because somebody else made a mistake. I feel that he should be compensated for his extra time for having to keep me satisfied and address all my concerns.

Installer was knowledgeable and courteous.

Love DIRECTV. Excellent customer service.

It was good. The assistant put the memo of "coming after 1pm" to the installation team, and that's exactly what I wanted.

The ads they show and the responses from sales representatives are not accurate. Read the small print! The 72 hour rewind is only on certain shows and not very many at that. DISH allows you to record sooo much more! And wireless in not very wireless when you have to plug in the box. Make sure you pick the right package or you will be paying big bucks to upgrade your package (which I refuse to do). Feel free to call back several times to receive the correct info on what channels are on each package. (Hallmark Movies can be purchased for an extra $5.00 in the middle packages.) News to me after 3 months! The tech also cut my wiring that connected to the upstairs that was put in the house when it was built! If I could do over I would not have switched!!

Rescheduling an appointment. Everything was completed to my satisfaction.

Set up service. Was quoted for the select package $55 plus tax the first month because it was pro rated. Then bill would be $25 plus tax every month afterwards for the first 12 months. Paid $55 plus tax the first month. Now second month's bill has come out and guess what... $55 plus tax again. Call and complain and I'm told they don't pro rate the first month's bill. They won't give me any of my money back and the manager can't credit anything to my bill. So my suggestion go with someone else. Because I had $30 in my account to cover the bill coming out and they've now overdrafted my account so I have to pay the difference the overdraft fee.

Great job. Very explanatory and thorough.

They are real good.

Everyone I spoke with was an excellent help in getting us setup and installed. Service was great and very helpful in any and all my needs and questions. Very fast and reliable service thus far.

I bought the Internet + TV package from AT&T and DirecTV through Cyber Monday Promotion, I've quoted $60 but after couple of days I got separate email from AT&T and DirecTV quoting monthly estimated cost which was around $71. When I tried to reach them both AT&T and DirecTV were blaming each other not able to honor the quotation. I've spent many hours getting transferred from one dept. to other. Buying bundle with two companies who operate independently is a BIG mistake...!! My suggestions, don't buy bundle from AT&T DirecTV... they'll not be able to help with any billing issue.

I have been a customer of DirecTV since 2011 - I have moved 2 times in this time and have very little issues until now! Discontinued my service in November - received the box to return the equipment at the end of November - Contacted Customer Service to ask a few questions about returning the equipment, as well as what my final bill would be. Representative I spoke to was very helpful, however when I attempted to make a payment on the account, I was informed that my account had been sent to collections for non-payment and that they would be handling my account from this point. I contacted Constar Collection and made arrangements. Fast-Forward 1 week later... DirecTV Fraudulently and without authorization took $513.57 out of my bank account.

Jenny was awesome setting up our service. Sweet and nice. John our tech was so sweet in explaining everything and taking his time with me.

Everything was great.

I really appreciate the help from DirecTV. The customer service is amazing and you can really tell they care about you having the best experience.

Very good experience.

Love ❤ it. I would suggest Directv anytime.

I was very pleased with the representative who gave me all the information about signing up and pleased that when I changed my mind, it wasn't a big hassle.

The process was effortless and efficient.

Great experience with call center. Will tell you more after my system is installed.

Satisfactory outcome; rep was knowledgeable, friendly, and responsive.

Everything is great.

Carlos was awesome and made me feel valued.

Very easy to talk to and resolved problem.

If you ever plan on moving do not get Directv, costing me $100s extra. Customer service is bad. Talk to 2 people in 1 day and they tell you 2 different things. Lies and more lies. Yet again costing me well over $300 on this month's bill for a single standard tv. Spent many days on the phone and still don't get anywhere. Wondering if paying the cancellation fee would be better than paying this month's bill. Bottom line, do not get Directv unless you like spending tons of money and time out of your day on the phone.

Good signal. Good service. Good price. Thank you.

I've been getting harassed by DirecTv and their collection agency as they been trying to collect on a account that they claim I had at an address that I had not been living at for over a year. In 2012 I sent their collection dept a certified letter requesting a copy of the contract with my signature approving their service and they have failed to provide it to me saying that they don't require signatures to sign up with them. The next thing I was instructed to do by their collection agency (NCO Financial Systems Inc) was to file a police report for identity theft which I did and mailed them a certified copy.

There is a serious deficit in DirecTV customer service. A few weeks ago, I wrote up a list of channels that I wanted and called DirecTV to see about getting an upgrade to my programming plan that included all of them. I specifically included the Pac12 Network in that list, and was assured by one of their representatives that I would have all of the channels on my list immediately.

Ordered AT&T Internet & accepted bundle AT&T Internet & DirecTv. Installer disconnected my current provider, installed Dish, then told me Internet not available. Immediately canceled. Now AT&T & Directv will not remove dish & reconnect my old service as they found it. Because of lying sales rep, I lost day of work, hours on phone, have holes in my roof & will have to pay my old provider to reconnect. AT&T & DirecTV refuse to just put things as they found them and are charging me for service & connect fee! Scam!

My first contact with DirecTV was at the Forest Drive location. I found the staff not being as supportive of each other. However, my connection with the O'Neil Court location gave me a new perspective and outlook. My equipment has not been installed yet but I feel confident that if anything happens, I can expect the best service.

The customer service reps spent the time to listen to my concerns, answer all my questions and take care of any issues. The tech support helped me create and change the email address on my account. Great service.

Switching svc from Uverse to DT. Once I knew what I wanted from DT it was easy.

It was not an easy decision to change my TV provider as I knew I'd have to deal with installation time, learning a new system, etc. From start to finish my experience was PAINLESS! Thanks.

She was helpful with providing the necessary service that was previously expected.

We had no problem with calling in, setting up, getting info and having our satellite installed. Al was a wonderful tech and would recommend him to anyone as well as DirecTV, thus far.

DirecTV has great prices and are very professional. The customer service is very polite and easy to work with!

Thanks for making setup so easy. Sales rep was very helpful and hilarious.

Great customer service. It was great talking DTV rep. Everything got taking care of right away.

Sign up for service. Answered questions about billing.

Reschedule - Handled very promptly and thoroughly.

Good service. Service rep was pleasant and helpful.

We took quite a lot of time but are satisfied. We are an old couple trying to replace our cable provider as the result of a poor experience with them.

Installing gentleman was courteous and helpful explaining the use of the controller.

I ordered NFL Sunday ticket for the second half of the NFL season last week for $99. I ordered late last Sunday 11/22 and didn't watch it much that first day. Today, my first real day using it, I had dozen of dropouts, some several minutes long. It was a disaster performance-wise. I stream all sorts of things and this was the first time I've had a problem. Something was clearly wrong with their service. So I called them. I was on hold 18 minutes to begin with, then transferred to a 43 minute hold. (When the hold time started I thought there might be a technical solution, but after waiting so long I decided I did not want to waste any more time and wanted out.)

Glen in your customer service department was flawless in taking care of what we needed. Thank you very much! Made our day.

The person whom I spoke with was friendly and professional.

My experience with DIRECTV with signing up to installation has been a wonderful experience! Would definitely recommend them to anyone!

Very professional, showed his employee badge before entering home. Very pleased with the mini box he installed. Technician C. ** earned high ratings of 10's; arrived on time and task completed in timely manner. Extremely pleased.

Your operators make the customer feel you really do care about them. My overall experience was a very pleasurable one and I enjoyed doing business with all of them. Thank you very much for doing your job so well. It all went very smoothly.

We were ATT customers for years. Upon calling to find out how I could reduce my bill, it was suggested that I switch to DirecTV due to their recent purchase of the company and the low rates available. The installer came and was at my home for 5-6 hours as he trained two new technicians. The technicians were very nice so I didn't mind the very long install time. It rained two days after installation. My roof leaked into my son's room beneath the new dish that was installed. My roof is only 2 years old and it is a high quality roof.

Great... Informative, courteous, professional, knowledgeable, and made my phone call seamless, in taking care of my request. A definite asset to your Sales team. Was very, very pleased.

Great customer service. Very friendly and professional.

Rep was polite and informative. This was an easy process.

Polite, helpful, clean.

When I called DirecTV they listen to me express my concern and were helpful in resolving the issue... I highly recommend them.

Informative, helpful, patient.

Very good and satisfied, thank you.

I would definitely recommend Directv to a friend and family member. Everyone work hard to get me what I wanted, did everything to find a solution to my problem and installed the system effortlessly.

Awesome, I love DirecTV.

I really wanted to switch but my apartment complex wouldn't let me put it up.

As mentioned earlier, the lady rep I spoke with the last time yesterday handled the issue very well. She is a true professional.

I was treated with a great deal of attention and even owned to AT&Ts responsibility with earlier mistakes.

Service - Was true & accurate.

There was a gentleman I spoke with for about 2 hours that really kept me from cancelling my services and I appreciate that. He provided excellent customer service.

Called to disconnect my DirecTV service. From the first I explained that I am discontinuing my DirecTV service and that I wanted to know: ONE = How do I return DirecTV's equipment to them?, and; TWO = How do I get a refund of my money for the remaining 30 days which was paid for on 11-25-2015. The representative I argued with for 26 MINUTES and 54 SECONDS would NOT follow my wishes to disconnect my account. She tried reduce my monthly payments by $40 a month for a year, and give me free NFL TICKET for 2015 (whoopee the season is almost over??). If they can afford to give me all this STUFF for a year, why were they overcharging me in the first place?? DirecTV should rename it "THE CUSTOMER TORTURE CENTER".

Setting up new service - Everything went very well.

I ordered Directv and the internet. I was not aware that there was a dish involved, was my landlord would not allow on the building. UVerse is not available in my area. I wanted a refund for my payment, which was taken care of, and credited back to my account in less than 48 hours. Even with the holiday. Impressive!

Thanks DIRECTV for taking customer service to the next level.

Two of my remotes on two of my three TV's worked for 3 weeks. After spending hours on the phone with customer service trying to fix the problem, they concluded they do not guarantee the remotes. They also said they do not send technicians to your house for that reason. After 10 months of inconvenience regarding two of the remotes, I disconnected and they charged me an early disconnect fee of a 160.00. What a scam.

Would recommend. They were friendly, knowledgeable and fast.

I am very satisfied with all individuals I had contact within the DIRECTV family. Treated above and beyond my expectations.

Overall excellent experience.

Love DirecTV so far.

Professional, yet relaxed and friendly. Knowledgeable. Resolved issues. Answered questions.

Top notch employees from every level of interaction. Beginning with the sales representative to the installer, every employee was professional and is an asset to your company. I'm very pleased with being a DirecTV customer as you should be with your each and every one of the employees I interacted with.

I had just signed up as a new customer and upon receiving my email confirmation noticed that my home address was incorrect. One quick phone call with a polite and helpful rep and all was well.

I love DirecTV! PERIOD...

I am satisfied with my DirecTV service. And I will recommend it to my friends.

She helped me to get the best package based on the channels I watch most. I will let you know more when it's installed and I get to watch. I also was told that I can watch live TV on my phone.

Well I have had DIRECTV for approx. 10 hours now. I can say the change in the channel lineup is a little different, but nothing I can't handle. I can say that anyone I dealt with at DIRECTV was more than helpful. And the price for the same service from TWC is much less. Thanks.

Ruth was terrific and did a great job with the installation. Everything worked right away and still works great. Thank you.

I had canceled my services with DIRECTV and understood how much the final bill would be. Well they charged me for a month that I did not have service and they also charged me for unreturned equipment when in fact the equipment was returned. The rep insisted that it was never returned and I feel I was robbed. They will cover themselves and lie, but as a consumer I know my rights and someone will have to listen. I understood that there was a high price for cancelling but I refuse for them to rob money from me.

I was on the phone with a rep for 45 minutes setting up my new account. He gave me a great deal and scheduled my install appointment for 2 weeks later, which I wrote down in my calendar. The day of the appointment comes for the Internet, AT&T, from 12-2, and the tv service from 12-4. At 3 I call the company, and apparently the appointment was never scheduled. The guy is constantly putting me on hold and taking forever. After taking the day off for this appointment, I'm obviously upset. My appointment is rescheduled for the following week. They send me over to the Internet department, and apparently my internet had been cancelled. They had a record of an Internet appointment I supposedly made the week before, and because I did not answer a call, my whole Internet service was cancelled.

DirecTV registration - Initially awful. Eventually great.

I'm so glad I got DirecTV but it took a lot of time. Wish you could cut the time down.

Each person I spoke to was happy and upbeat. Made the calls stress-free.

Tired of dealing with Comcast and attitudes. Refreshing to talk to folks who are polite, knowledgeable, and efficient. Was ready for a change and DIRECTV was by far a superior company in all ways.

I had received 3-4 e-mails since Saturday that DirecTV would be installing our new tv service - then it was placed on "hold" due to an old outstanding disputed balance - which was taken care of and I mean this went back and forth, back & forth and thank GOD and I mean thank GOD for Andrea - she got it resolved!!! And Ken the service tech that was here and installed your equipment very professional and caring and there was no such thing to him as a dumb answer. He also needs to be recognized!!

Both times I spoke to DirecTV representatives has been a pleasure! Always very friendly and polite people. Every business you call should be so nice! I felt they went above and beyond to get me the best package and deal. The process of ordering was fast and easy and the representative was awesome!

I have been a DirecTV customer for over 15 years and had to drop their service because of the channel 8 black out that lasted for three weeks. The customer service that was provided was very poor since the AT&T merger. My brother kept DirecTV as his service provider and now has problems with channels scrambling and blacking out. He was told it was a decryption issue and they gave him $25.00 off his service and suggested he change to a component cable! I am now confident that I made the right choice to switch service providers after so many years of excellent service. How sad.

When I signed up for Directv service, I started out online then went to phone. The phone rep. said our bill would be 88.00 per month and we would get NFL sunday ticket free for 3 months. Our bill was 145.00. The telephone rep said we had extra fees for our installation. Each month it was around 145.00. The phone rep said they would never have said 88.00 for this package. I requested them to take off anything they could as I could not afford the amount they charged. They took it down around 120.

Direct TV came out about a month ago and fixed this issue.. We are good now but they sent me a message less than a month after signing telling me my promo was expiring??? We will see

So far I think this is the best choice I made. They have the best service, better than Verizon or Comcast. It's only been a few days but I can see a big difference on my cable service I hope it stays like this.

Keep up the good work and ya'll staff rocks.

My wife and I moved from the East coast to California. We were searching for providers and we figured we'd try DirecTV. After speaking with the salesperson and a local store, Walmart, I believe we signed up. They came quickly to install the service which was unsuccessful due to a tree blocking the Satellite. No biggie, we were told by the installers who are contractors, not actual DirecTV employees, that our service has not started and everything is cancelled out. A month passes, we receive a bill for 12 dollars. My wife calls in and whatever happens we just pay the bill, I can't be worried about 12 dollars. Even though we've never used the service at all, I didn't care.

Tech easy to deal with.

I have spent 1 hour a night calling DirecTV to try and get my bundle correct. Good luck - they are the worst company for customer service. I just quit Comcast because DirecTV kept calling and calling to tell me what a good deal I will get. Guess what, I didn't get the deal. $300.00 for 2 months WiFi and no phone and maybe TV channels. I am going back to Comcast.

The service report I spoke with was very friendly and resolved my issue quickly while having a conversation with me at the same time.

Great Experience. Customer service representative was cordial and knowledgeable.

I had a very pleasant experience with the service rep. She was very professional and extremely helpful in helping me achieve my goal.

Everyone was friendly & helpful. The installer was great. Just wish I had been informed that there were 2 different type of Genies.

Ordering Direct first time. Very well pleased with service and sales.

We are having issues with the TV just freezing up. We called in and we ran through all the steps they asked us to do. It seemed to work for a little while, then it started acting up again. We have several people coming over Thanksgiving, We all would like to watch the Football games etc. But we can't because nobody can come out until Friday Morning. We were calling Monday night. We have been a loyal DirecTV customer for I believe over 10 years. Now we are rethinking this. If this started on Wed. night I get that no one might not be able to get out until Friday. But it was Monday. One would think you would like to take care of existing customers so they do not become past customers.

Our guy that came out and installed our directv was awesome.

I was ordering new service for my home but after talking to your representative I found out I was still in contract with Dish Network. When my contract is over I will call you again for new service. Not happy with Dish at all.

Very good experience. I would suggest DirecTV should start international Hindi Channels as Bollywood is very popular in eastern (Asian) countries.

Just overall pleased with customer service.

After being transferred multiple times they final were able to fixed the problem for me.

Brian, the install tech informed me I would not be able to get DIRECTV on the Samsung tablet I had just purchased from AT&T. He said the only way would be if he could figure out a way to connect a cable from my television to my tablet! He also informed me I would need the Genie Go instead of the Genie. I spent time and money to go 30 miles from my home to Salem and get it straightened out at the AT&T store. I do not want Brian to come back to my home. The customer service rep, on the other hand, was wonderful. He's a keeper!

All customer service reps are good.

I am please with the service that I have received.

DirecTV's installer dropped his ladder on my fiancé's car, damaging it. They took a report of the damage and have failed to respond to fix my fiancé's car after promising someone would be in touch. It has been a week, and no response from DirecTV or its insurance company.

I had a pleasant experience.

Great very good. I was very happy, so glad I left Verizon.

I just love DIRECTV.

The rep was great! She explained everything she offered and pushy. And stayed within my budget.

The representative I spoke to on 11/21/15 was great. Listened to my complaints and problems, solved them and made sure I was taken care of. Great customer service. Seemed like a great woman and cared a lot about my happiness and overall rating of the company.

Love the service. I truly enjoy the service.

Best Customer Service than any other provider! The service representative made it easy for me to handle what I needed to do. Rather than just trying to keep me or sell me on something else, the service representative actually let me know how to regain the service if I so desired. Being treated with respect rather than being pressured to do something I didn't want to do made me feel like a valued customer.

Amazing customer service!

The customer service reps and sales reps are quite polite, helpful and explain all the packages and bundles that they have and the different prices...

Very wonderful experience.

Great price. Great customer service. Awesome experience.

I got sold the service from Costco. The sales guys showed me how I could get basically get the same service as Dish for about half of the $149 like I was paying. He said I wouldnt need Netflix anymore because I can watch for instance past seasons of The Walking Dead which I’m on season 2. So that's a saving of $7.99 a month also. The DirecTV guy comes and hooks me up and that is where anything good ends. I was supposed to be signed up so I could watch NBA TV which they didn't do so I had to call. The guy I talked to signed me up for an extra $7.99 a month and then told me sign up for this sports premier or something like that and I will get more NBA games I could watch.

Installation process went great, sales process went great, would like to bundle with AT&T internet in 42303 zip code. Do not understand why I was told the service was not available in my area.

I was confused about the billing. I was confused about the package I was getting. I called to cancel the installation order for 11/18/2015. The lady I talked to went over everything with me and I decided to keep the package and go forward with the installation.

New service. So far, I'm very satisfied.

Very good customer service.

Great service! Always very helpful! Would highly recommend and have done so already!

Excellent service. Every single person I dealt with was great.

Everyone I talked to were very helpful. Thank you

It was suppose to be free information. I was charge $75.00 for a pole for the antenna.

I was very pleased with the service I got.

I had awesome service when I had to reschedule last minute and I felt terrible. The customer service representative was so helpful and made it feel like no big deal! Thanks for being accommodating!

I was just glad to be watching TV. Thanks DirecTV.

Good, clean job. So far, so good.

This was the easiest service installation I have ever experienced! The service technician was so nice and he was in and out in no time. I highly recommend Directv.

I needed to reschedule installation and it was handled easily and quickly.

Installation went as smooth as expected.

It was all good.

Technicians were able to solve complex installation issues related to coax configurations. They stayed from 2-9pm to get everything done correctly.

I had to recall to get the appointment set up since the first person could not get a signal. I got permission to get it set up on the roof from the landlord. The first call, I got a girl at AT&T that kept asking me dumb questions and I had to KEEP telling her exactly why I was calling. I now have the 800 number directly to DIRECTV in my phone so that won't happen again.