DIRECTV Reviews

This company charged me over $320.00 even though the dish was already on my roof. Then promised to refund which NEVER happened. After just 2 months their service was SO bad. I had to cancel my service. First when my tv went out they said they would fix it in a couple of days which eventually turned into 12 days. Then I was told to go up on my ROOF myself. I'm 62 with a bad heart and wipe it off. When I talked to another man he said I wasn't getting all the channels I'd been charged for and he would get the problem solved. Of course that NEVER happened.

I recently switched to DirecTV from another provider. DirecTV has been very good about sending me reminder emails for my installation time/date, etc. The installation was completed and the installer explained everything to me and answered all of my questions. The clarity on my TV screen is far superior to my previous provider and I have a lots more channels to choose from.

We were DirectTV customers for many years and when Fios came into our neighborhood they offered such a good deal, we couldn't pass it up. We were always happy with DirecTV and have recommended it many times.

Very happy with what we've received.

Setting up contract and service. Easy to do, quick to schedule.

I would like to say this guy was great. Made me feel like I had choices and way better than Cox's.

I was happy and satisfied with the service.

So far, your company gets an A+ for customer service. Customers want someone who is pleasant and has the knowledge to answer their questions. Someone who seriously listens to their complaints and honestly tries to resolve the issues. You have done this! :D THANKS!

Great service. Thank you.

I am totally satisfied with the experience I had - from being approached at Walmart to having the equipment installed!

We are very pleased with DirecTV sales person, the tech who installed our system and the communication about times of installing. The tech was worked very fast and efficiently and explained the remote control features to us. Our experience with DirecTV was very positive.

I will start by saying I NEVER write reviews. Generally, I am an extremely easy customer and I understand companies try their best. I have had DirecTV for 9 months. My husband and I are moving from our current apartment complex to the local seminaries campus, where I will be a student. As per the lease agreement at our new complex, all dishes are prohibited. Initially, when my husband called DirecTv to cancel our service, he was told it was illegal for the seminary to make such prohibitions. I did my own research, and found this law only applies in the event that our unit includes a porch or balcony, which it does not. I don't like being bullied by companies. I don't like companies misrepresenting laws that were put in place to protect me, in order to protect themselves.

So far, so good! Haven't been installed yet. It will be on Wednesday, 6/10.

I am very happy with customer service and the installer. Thank you. I will be more than happy to recommend my friends and family to try your service. Please contact me if I can be further assistance to you. I am looking forward to having good relationship with your company.

I recently switched from Comcast to DirecTV. At Comcast, I would have to go through a tedious automated menu just to speak with someone that really didn't help me. Their pricing was unreasonable and there was almost always issues with the bill. So far I have not received a bill from DirecTV but right off the bat we are paying about half as much as we were with Comcast, and we get the same things. Because it's a new service, I've had to call a couple times to ask questions or clear something up, and each time has been quick, easy and every person I've spoken to has been friendly and helpful. So glad that we made the switch!

DIRECTV is by far the WORST company to work with!! I have literally spent over 15 hours on the phone with approximately 10 different representatives this last month. This is all due to having to cancel since where we moved doesn't allow any dishes. Not only have 3 representatives been out to verify "no line of sight" so that we can get the early cancellation fee waived, but 2 out of the 3 submitted it wrong. Therefore they needed to verify again. After all the verifying they needed to do, we got it waived.

Clarifications were provided and issues of charges resolved satisfactory.

Appointment got cancelled with no notification.

My experience with DirecTV was comfortable and convenient. It was good in every aspect. Everyone I dealt with was competent, professional, knowledgeable and friendly.

As I said with MS DirecTV has been GOD'S blessing to me.

The service by phone was pleasant experience. Installation was done well and friendly service person. Both service people were professional.

The Xtra package was explained thoroughly at the Costco store in Danville by **, your sales rep for that area.

Installation was on time, and conducted with care and the technician was professional and friendly.

Experience has been awesome. You guys have great service, the price we are paying is almost $200 cheaper a month than what we were paying with Time Warner cable.

Installing tech measured rf signals in my yard and could not find an appropriate location for proper signal strength. I was very disappointed. I went with U-verse instead.

Just signed up a few days ago. So far, so good. Already being treated better than I was at Comcast.

The guy who took my call should be recognized! I dealt with car dealers, insurance, phone companies, cable companies, etc and this was the best service I got. I would call that agent just to have a convo because he was comfortable and showed interest and he went beyond customer service.

I have new service with DirecTV and so far I have not been disappointed. Hopefully they will be fair and great with service for years to come.

Service is good.

Great customer service.

I do not recommend DirecTV to anyone! We signed up with DirecTV a year ago when we moved into our new home. Over the year we have had to contact them about our bill numerous times and also have had them call to offer "free" NFL channel to which we said we were not interested and did not want it to find it on or bill the next month. Not to mention, we signed a two year agreement that we're assured that if we were locked in the a specific bundle rate for that period only to have it go up $50 a year later.

The customer service rep when the order was placed was very helpful and knew the answers to all my question. The technician that came for the installation was very nice and very helpful as well. Great guy!

The ad had a promo code which gave a $50 discount at activation, $10 per month refer a friend discount, no cost at signing, no equipment or installation fees for $19.99 a month less discounts. When all was said and done I paid $8.13 up front then received an email that stated second year pricing would be $62.99 plus tax per month and equipment programming fees of $$6.50 for each television would be added before taxes for each television. Each of the four reps I spoke with gave different pricing. I cancelled the order. Now they will not refund the $8.13.

After dealing with sales reps who spoke for DirecTV, and gave me conflicting information, I finally called DirecTV customer service directly and spoke with **, who was extremely helpful and knew what she was talking about. She finalized my order to my satisfaction.

I had an issue with the initial order I placed. A brief phone call (5-7 minutes) was all that was needed to adjust the sales order and the customer service agent was very professional, polite, and extremely efficient. The results were quick and everything was confirmed over the phone before I disconnected. Easy experience.

The service representative ** was friendly & helpful. She spoke clearly and understandably. She was not like some whom I've spoken to who spoke so fast that I can't understand what is being said. I did ask a question to which she had the answer but she still took the time to verify with Directv that her answer to me was correct. I appreciated that.

I'm satisfied with DirecTV customer service.

I'm so glad I switched to DirecTV!

DirecTV was a good experience for most part. The company hired to install was not the best. We drove 60 miles for this and waited 7 hours to show up. He could not find a place to install dish. Said he would have to install a pole next to one I already had. Could not use ours because it was larger. He then told me it was $80.00 for theirs. I told forget it, I was not paying for free install.

Appointments are punctual.

Changing from Dish to Directv - Everything went really smooth. I am very satisfied.

Had a great experience with customer service. The team members were very knowledgeable.

Very pleased.. They were very helpful... polite... professional.

All customer service reps and the installer were very helpful and answered all questions.

I'm for all saving money and that's what you will get with DirecTV. And that's a good thing.

Your staff was good but your company could not provide me with service due to obstruction by the trees.

The young man that help me was very nice and helpful.

Everything went pretty well with the second call. The first call was bad. I think the other agent was worry about making the sells but not concern about what I was saying.

Very pleased with the service and installation tech. The professionalism and work performance is a real plus. The knowledge of the product and their attitude is refreshing. I would recommend the product at this point. So far the service has been good.

Thank you for just making this transition very smooth.

Great customer service, offering to help.

So far I've been happy with the DirecTV experience. Looking forward to more good tv.

I live on Casa Blanca Ln, in Orlando, Florida. I have had DirecTV for a few months now and I recently, having moved, had my service moved to a new address. Now, up until this point, everything was great. However, when I called to have my service moved, what I got was the technician from hell! From the moment that this technician showed up. He was looking for shortcuts to leave as soon as possible...

Great job. Installer showed up within the allotted time range. Professional, courteous and fast.

Informative good customer service.

Wonderful, done well, please.

We had DIRECTV years ago and was happy with the company. We left because of price from other company. We are back because of channels offered and pricing is fair.

Very very nice rep. Very informative and likable.

Talked to 3 different sales reps to get exactly what I wanted. Scheduling is a hassle as far as set up and getting the internet people there too. But I think it will save me money over my local cable company in the long run. I hope it's worth the switch.

Awesome customer service. Everyone I talked to was extremely friendly and helpful. Very thorough when going over my order. I knew exactly what I was getting and didn't feel as if I was being rushed off the phone.

So far so good. I hope you guys keep up the great work.

I wanted to get the referral credit for my brother and me. But I was told I was already getting the AAA credit. Hope my brother can get the credit.

I had DirecTV before and had no complaints.

Overall, DIRECTV has been great as far as the service. However, their sales representatives are awful! After arguing with the man 3 times that I wanted the lower "Entertainment" package and not their "Choice" package, he had agreed -- only to go behind my back and sign me up for the Choice package. VERY dishonest and a horrible way to conduct business! I now have to deal with them once again to get my package changed to what I AGREED to and hope I am not charged extra!

My experience with DirecTV was very positive.

Dude rocked it.

Was going to cancel LifeShield due to no internet. Representative explained that can wait to install LifeShield until we get internet.

Representative was very professional.

I was very satisfied.

I give 5 stars. Only thing, I didn't like the dish where it is located. Thank you.

He helped me and explain the package that I got.

You are lucky you have ** on your team! He was outstanding!

I called regarding to an issue I had with my TV service that I was planning on installing in my apartment. Unfortunately, I was not able to install it. I called the call center and the representative went over my options and I was able to find the best solution for my problem.

Professional people. Keep it up. More power!

The customer service was outstanding.

I am a new customer, and have found my experiences thus far to be great. My calls have been answered quickly, I have spoken to an American who spoke clear English, and had good listening skills. They know their products, and while they have suggested various "sales" related things, they never pushed me. If the install and actual service I get through DirecTV is as good as what I've experienced so far, I will be a very happy camper!

Great customer service. They quickly solved our issues.

My experience with DirecTV has been great because of the great service. And the prices are great.

My experience thus far has been great with DIRECTV. I'm still learning the channels but overall I'm enjoying my services. The technician that installed my dish was very professional & courteous as well.

I regret that I had to cancel my order, but everyone I spoke with was extremely helpful.

Very good service.

This is my first time getting this service and I'm already liking it. Thanks! :)

My installer was excellent and manager from customer service was also.

The DIRECTV team was knowledgeable.

My representatives were ask & listened to all my questions, making sure I understand the service I was purchasing.

**, our tech, was excellent!

Just wished I had the DirecTv hooked up on the date I was promised and some kind of refund. Even the twenty dollars I have to pay for the equipment. I will pay DirecTv around 840.00 in one year and I'm single senior citizen.

I was called and giving a delivered time and the service tech was on time and very polite - show me his badge with his picture and explained what he had to do. After the install, he went over everything and explained how to use the controls for the TV. This tech was very good at his job.

I found everyone very helpful and pleasant, however, I had to cancel my order because my association does not allow dishes!

Everyone I talked to, from ordering the service to the final installation, was very polite and professional. I would recommend DirecTV to anyone.

I spent over an hour to sign up and it took two appointments to get installation.

The rep was polite and explained everything to me.

Customer service / sales was very helpful.

Everything went well and was well informed.

I had to call and reschedule my installation because the original lady did not confirm the date and time, and no one showed up. However, the next gentleman helped me and was very kind.

The advertising leads one to believe you are getting a package deal of DirecTV and CenturyLink. Not so. We thought we were getting them installed the same day. Not so. It is 2 weeks apart. I am terribly stressed from the ordeal with CenturyLink.

The representative was very nice. She knew what she was talking about and she never rushed me. At one point I nearly changed my mind about getting cable but she very nicely pointed out the benefits and the promotional savings etc., so I changed my mind.

My experience with the people working for DIRECTV was great, they were kind and helped me so much, they are great people. They are the best of the best.

The overall experience was good. People were very helpful and nice. The only thing that bothered me was that I am older and don't hear well and when they talk fast it is hard to understand what is being said.

I was very pleased.

DIRECTV was fast, on time professional, answered all my questions and got a great deal. Thanks DIRECTV.

The Customer Service on sales very efficient and courteous and the install went very smooth and understanding. Thank you.

The customer service rep was helpful & friendly. The technician who came to my home was wonderful, he went above & beyond to find a signal. I'm sorry he didn't.

When I call to make changes I was charged an extra tax fee. I had to make a couple different changes so I have a couple charges of approx 2-3 dollars. It's just a huge pain for the dollar amount charged.

Glad DirecTV was willing to help me out and price is right. Better than Comcast.

Professional installation. Good picture. Like channel lineup.

I really appreciate DirecTV sales and customer service departments. The representatives that I was speaking with was very professional and knowledgeable. They made me understand and feel comfortable about the services and products that I was receiving. I will recommend DirecTV to my family and friends. Thank you and I appreciate your help.

Sharing genie box with 2 tvs. New Installation. All was good.

Unfortunately due to large trees in the way DirecTV was unable to install my dish. But I would highly recommend DirecTV to friends and family in the future.

I called with the intention of canceling your service completely, thinking I'd have to do without it because of my financial situation. Your agent really brightened my day, making it possible for me to continue getting your service. Thanks.

Everyone I've spoken to through the order and installation process has been helpful and friendly.

Ordering DirecTV - The easiest thing I've ever done!

Thought I was eligible for gift card rebate. But could not receive because of contract deadline expired.

Easily set up new service.

Called to cancel installation appointment due to not being able to save money. The rep was very helpful and understanding and tried to view different areas to try and save money. But in the end it wasn't going to work out.

Message says "No server were detected. Check your network connections." ??? I do not know what this means. I checked cable connections and that was not the issue. It was working for about an hour and then stopped working. Please advise!!

Great service. They were very helpful and helped solve my problem.

I have to admit that I don't check my online bill monthly, but when I notice that it goes up I start looking. Today I find that I am being billed for Premier service protection, which I never authorized. ($19.99 monthly) Up from $7.99, and that is up from $5.00 monthly. How can I control these unauthorized charges from these businesses. I do like the service that they provide, but I am constantly worried that I am being taken advantage of. I just don't trust them.

Everyone I have dealt with was friendly and professional and thoroughly helpful. All questions were answered completely and patiently.

If you guys decide to get more satellites then people don't have to go just south, more people will get your service. Please let us know when you decide to upgrade and if you do please call me I will come back!!!! Clue - more satellites...

Tech came on time for scheduled install, attempted several times to find access to satellite signals... was finally unable. Subsequent follow up to cancel and receive my refund was quick and easy. Customer service rep was very helpful and quick.

The knowledge of the technician is highly helpful.

From the very beginning, I started having problems with DirecTV. The installer contracted by them took shortcuts to keep his cost minimal. Unfortunately, the installation was poor and I was without service until they could fix. I've been with DirecTV for two months and they have unfair billing practices. When I check my account on-line, it shows a credit amount not equal to my prior payment, and then the next day it has a billed amount. Because there is no consistency I do not know what I owe, which concerns me because I'm on a fixed income.

Great overall experience with everyone I spoke to.

I think it is very sad that you advertise all these low-cost bundles but after one year your prices more than double. Oh yeah and you make the consumer sign a two-year contract. Then when the consumer tries to lower their bill you are told there will be a one-time fee of $256. My contract is up in October 2015 at which time I want all of the DIRECTV equipment out of my home along with the satellite dish. I would not recommend DIRECTV to my worst enemy, let alone a friend or a family member.

Y'all were awesome and did a quick service installing and kept in contact with us! Thanks so much! (:

I am happy when I call DIRECTV to order my service everything go well. Customer service very helpful to me. Thank you for your hard work.

I was pleased with the whole service from the beginning to the final set up.

Just the first experience I had over the phone was pleasant. I was a loyal DISH customer paying $130.00 a month for 5 hoppers and insurance, and I never felt like a valued customer. Over the phone they will always sound like smart ** and argue with me over issues I knew I was having and always ended up with my stomach hurting like they were making me a favor. As soon as I called to pay my AT&T U-verse and a good deal was offered to me I canceled DISH and accepted DIRECTV!! Please work close with your customer service representatives to make sure people keep having this great experiences and like this keep your customers. Don't be like DISH! They have nothing on you. Thank you for the great experience over the phone, and I'm looking forward to having more of those. Thank you!!

Both your customer service staff & cable installer were wonderful & knowledgeable.

Internet hook up - Very happy with everyone I've talked with or meet.

Changing appointment time - The lady is very good at her job.

Great customer service, hope the service is as good as the customer service has been.

Placing my order and getting the details to the package were very easy and the representatives were very kind and explained in detail.

Very good contact/help person.

Helped with all my questions and was able to schedule on the date I needed.

Great customer service - would definitely recommend.

We did this because I did not want to pay CenturyLink $76.00 for internet only. I work part-time and have to have internet. By the time one year of the contract is up I will quit my job: So I will not have to depend on the internet. Then I will go to dial-up for a lot less.

Very polite people in the customer service department as well as the service techs. All questions answered while remaining polite and professional, even though I'm a technological idiot. Very little effort put into getting this all set up. Prompt service, the only complaint I have is when I told the lady I'd call back the next day to set everything up she was slightly pushy. Other than that this has been a really good experience much better than Mediacom.

No problems, happy to have service set up earlier.

He performed an excellent job and show up on time and took his time to explain the remotes and how that worked because they are different than the one for my t.v. He made sure to clean up any paper or plastic from the supplies he brought with him. I will recommend this service to family and friends.

Ms. ** was extremely professional and demonstrated real concern for my needs. She spoke with me and dealt with my concerns in such a way that I could literally feel her true feelings of concern about my previous bad issue with the first representative from DIRECTV and HUGHESNET. Because of Ms. ** I have become a truly satisfied customer and proud to be part of the DIRECTV family.

From sales to installed everything went great.

I was given excellent customer service from the beginning to making changes that I needed to when I switched apartments. All departments went above and beyond what they needed to do to help me make sure my initial experience was good with DIRECTV.

Installer very nice fellow, good rep for DIRECTV.

Awesome customer service.

The tech that came out was great, had great ideals, and was very polite. He did a great job on the install.

** arrived at the scheduled time and completed our installation in an efficient manner. As we are new to the system, he explained the operation and supplied us with manuals to help us become more familiar. His work was completed accurately and neatly.

Tech **, very cheerful, helpful, was able to answer all questions, great personality.

Most of my family has directv. I watched tv from all their houses the channels stay the same no matter where they live and they're happy with direct. Matter of fact they changed from directv before but they went back because they wasn't happy with cable or dish... I'm outdoors guy hunting and fishing and sports my hobby.

If you go to Dish network, you'll be sorry. DirecTv is the best. Just get it.

My mom is old school and was afraid to leave Cable after 27 loyal years. She had basic Cable with 60 channels for $84.66 a month! She was out of service 8 days of the 2 weeks we were there for our vacation and the Cable staff and service people were rude and hateful with her over getting her service fixed. You guys were able to cut her bill in half with 3 times the amount of channels. I think she is going to be really happy with Directv! Thanks!

Our system was installed with no problems by knowledgeable personnel. I would highly recommend DirecTV.

Very good customer service and sales rep.

I have had Cox Cable, Comcast Cable and the antenna for local TV. Since I signed up for DirecTv I have had every channel I've wanted, the price is good. The sports are a big selling point since my husband loves it. Free NFL ticket was great. The quality of the service works so good with my 4k TV! Also the signal never goes out like it used to years ago. I guess that's why DirecTv is rated best in class. I will continue to use DirecTv and I love the Genie advanced receiver. I don't know how I lived without it before. I loves my DTV.

VERY TRYING AT BEST. Installers were great. DIRECTV needs to streamline their customer service.

We ordered DirecTV but had to cancel because of a problem with our landlord.

Signed up with directv last spring for my trailer because I could suspended it for 6 months at a time. They told me if I signed or agreed to a 2 year contract I would receive my subscription for $25.00 a month plus tax or whatever. It would take 2 years to make 1. Now they are saying that the discounts continue even if you are not using it so in a year's time the discounts are gone and they charge me $60.00 for barely nothing. That is legally stealing. That's my opinion.

This technician that installed my directv was the best overall tech I've had bar none, rather it be cable, satellite etc. He was professional, courteous and patient. I asked him questions while he was working and didn't get impatient or rattled, answered all correct and done an excellent job.

The installers were thorough and courteous.

I think directv should get ME TV. I had that with my air antenna but no cannot get it in any package.

Great customer service. Thank you for your help.

Pleasant, efficient service.

The Supervisor was able to take care of our situation, very professionally and respectfully. Initially, we were passed around to different representatives and the notes that each one made was not showing up for the next representative to read (not their fault.) It was frustrating for me and for the representatives. At this time I am happy to recommend DirecTV. However, we are on a month long wait list for the technician appointment to get the system installed - that is a long wait and I am assuming that we will not be charged for service until after the installation is completed.

Resolved. I do not want to place a dish on my new roof, nor did I like a high positioning in order to overcome high trees reception problems.

After ignoring all the previous "Please Come Back" mailings, I decided to call D TV to see what you had to offer. Thanks to ** and **, I feel I've made the right decision to switch from Dish.

It's been hell trying to get to you on phone yesterday!? Hopefully it's not gonna be like this after it's all set up.

Great customer service. Made order very simply... professional!

Could not combine bill and wasn't happy had to pay to set up fees.

Couldn't get service, tree was blocking line of sight. Got my deposit refund, no problems.

I'm new, but so far, so good.

A lot better than CenturyLink.

I have been with DirecTV since 2012. I cancelled my service on 3/30/15, fully expecting to go back during football season. I received a final bill on 4-1-15 and a month later another bill. I called for an explanation and they went into this long drawn out explanation. I told them that if they cant develop a system that gives quick and accurate billing information, I do not trust their technology.

I'm having a difficult time re-learning the channels. One of my favorite channels isn't included in the package we chose. The guide is too small to read easily.

All contact with customer service was great.

I was very pleased with their customer service.

Other than a poor phone connection while ordering service, I am completely satisfied.

It was a very easy experience. Loved my rep. She was awesome.

I had a excellent experience while I was inquiring about getting your services.

I gave my rave reviews in your survey. But, suffice to say, I thought you all would be like the condescending and thoughtless employees of Comcast.... but you proved me wrong!! I will recommend Directv again and again.

I had a very good experience, although I do not remember her name. She was very informative and engaging. She asked me questions and made sure I had no further questions before we hung up the phone. She really knew her information about DirecTV and was very thorough. I would recommend that she get rewarded for her diligence in the way she represented your company. Thank you.

Good experience... Just disappointed on not being able to get more than one set of "local" stations.

They explained what services I would be getting.

Amazing service. Thank you.

The techs were just fine and need a 5 star rating. Everything else was a 3 star.

I love DirecTV. As long as it is cheaper than Cox Cable...then I can afford this. So I'm happy.

Straight to the point, no fooling around. The representative was great to work with, from sales to customer service!

This is my service at a second address. I have been with DIRECTV since 2001. Love DIRECTV. Not impressed With installer/service tech. Kudos as far as actual satellite service is concerned. Thanks for being the best at what you do!

** was awesome. Very nice and professional.

Friendly, helpful customer service. The man who helped me when having questions about me moving was extremely nice and knowledgeable. He answered all of my questions in a quick, efficient manner.

Good overall experience.

I took over 2 hrs. and I was informed by 2 different reps to call Verizon to see if I could keep my phone # and that was incorrect and they each gave me different phone #s to call. The last lady ** straightened out the problem.

Everyone I talked to was very nice. ** at customer care took care of some charges for some custom install. I would recommend that sales rep let customers know the charge of the under eave custom bracket before they come to do install.

Only problem I had is I was not contacted on the verification procedure since divorced. Then they wanted to put off to install.

My order was rapidly completed and options clearly detailed. Changes to my initial order were easy to make and special offers were provided. I can't wait to receive my installation tomorrow.

Sales rep was understanding of my needs and answered all of my questions with knowledgeable responses.

I was suppose to get a bundle and CenturyLink didn't help me at all but DIRECTV stay online to solve a portion of the problem but I still need help.

Helped get my order done very quickly.

Great attention from person who attend my order and very educated.

I felt that my concerns were treated with respect. I was made to feel that the person I spoke with was attempting to correct or satisfy my request in a timely and complete manner.