DIRECTV Reviews

I have received several offers in the mail to get a $200 gift card to change to you from Dish. Is this still gonna happen or is your offer no good now. I personally think I deserve it because I not only got one house with you, I have another in Stephensport.

Was very satisfied with how management handled my issues and will definitely recommend this service to anyone.

It had absolutely nothing to do with you or your product. I love DirecTV. I contacted AT&T and they pumped the pooch. Couldn't get one of their reps on the phone and when I did, I find that they wanted 100 instead of 50 and I had forgotten to give them the right address anyway, which resulted in my card being declined. I fully intend on going with DirecTV, just not with AT&T bundled in. 100 down for 6 mbps? Laughable! They blew it. Your company was great in how it handled everything. It always has.

Everything was great.

** took care of my issue and also offered helpful suggestions. Entire call was quick and no "upselling" was attempted. Perfect interaction.

I did not get a book with channels for networks so having hard time finding my favorite shows. The technician was out of them. Could you please send me one?

I had great customer service from ** whom took with order and just took the time so I understood everything. Then, the technical support was also great with be on time for my appointment and explaining the services he was doing in my apartment. I am happy right now with every phase of DirecTV.

We are very happy with the new package we are getting from DirecTV with Frontier Internet. It was getting to the point we couldn't afford DirecTV with HughesNet Internet services. HughesNet is a crummy internet service. Their customer service is terrible and we were thinking of switching because of this. We are so happy that DirecTV and Frontier are offering a reasonably priced package of $75.00 a month instead of the almost $300.00 we were paying for DirecTV and HughesNet. Thanks for thinking about the working class!!

Very easy working with everyone in your company. They were all very helpful.

It has been very good so far.

Everyone has been pleasant and professional with me. I'd recommend DirecTV to anyone who would listen. Actually I already have.

Could not print order confirmation and agreement. ** resubmitted the documents and I was able to print them this time.

I had ordered through Verizon FIOS a triple play package. I live in an apartment complex. They told (three times, three different people) though they worked in conjunction with you for the T.V. side of things. I would NOT need a DISH. Our management company does not allow it so I was thrilled to finally have DIRECTV without needing one. Well we woke up early 7AM (my wife is disabled and I have a heart condition) The appointment was scheduled from 8AM -12PM... Then the gentleman called to say he was on the way, due to an abundance of paranoia (LOL) I asked him if he needed to install a Dish for our service. To make a long story short because of Verizon's misinformation, we were quite upset about not being able to enjoy your services. Please keep all of my information and contact me in the future if there is ANY way we can. Thank you.

A well-informed staff that answers all my questions, thanks.

Great service, caring staff, staff have integrity. All staff make you feel you are a valued customer. Staff are knowledgeable and competent. Technician was fantastic. ** was very friendly and knowledgeable with his work. Thanks!

The last lady I talk to was great!!! Because of her, I really want to get the chance to have DirecTV experience!!!

The gentlemen that came out were knowledgeable about everything and introduced themselves, showed badge. Was quick and easy, I'd definitely recommend .

Very pleased with the service, however installation takes way too long.

Answered my questions.

Really pleased with DIRECTV, I would like to see more customer rewards for clients who had been with the company a long time.

When I placed my initial order I had the pleasure of talking to two very nice young ladies. They were so professional and they knew their stuff! I talk, they listen then recommend services, explain everything to me and answered my questions! When I cancel the young lady was eager to save my business but never once lose that professionalism!

Great customer service.

Sales rep was very knowledgeable, helpful, answered my questions, no pressure. After learning about the products I wanted I found out that you are using AT&T for the internet which I'm cancelling my contract with them. I was not interested in going outside your company to find an internet source.

I was pleased with every aspect of the service provided to me from my first conversation with the sales representative to the techno toon that came to my home to install my service. I was also impressed with the offer of refer a friend which was the reason I signed up in the first place.

Overall very good. Representative had an accent and on a couple of occasions spoke quickly and had hard time following, which required me to repeat what was said so that I confirmed the understanding. Overall, not a significant problem. Representative did tend to read agreements VERY quickly so I had to pay close attention to what was said.

When I initially set up my DIRECTV installation date the representative listed the wrong setup address. When I called to correct it I was transferred to 3 different reps. However, the last rep was very helpful and set it up quickly.

I have been a DIRECTV customer for 10 years. The first 6 years were awesome!!! When contract was up I had no problem calling customer service and renewing for another year with discounts. As the years went by the less discounts were offered and prices went up. Not a big deal, till 4 years ago. Customer service could not help so I would contact the cancellation department. They help for about 2 years and now I am stuck paying full price for service. I have 1 box under contract till 2016 and can't seem to get any discounts. Very Disappointed!!!

So far, my DIRECTV experience is really great! Can't wait to see what the tv service is like after my install.

** was very professional, easy to talk to, provided lots of information, and was able to answer all my questions without hesitation. He was very thorough on this job. I would recommend him to anyone. I hope he is my service guy if I ever need anyone. Thanks ** and DirecTV.

The gentleman who did my install deserves a raise!! ** did a wonderful job. He was thorough with great work ethics. He was polite and patient. He did a fabulous job. My neighbor will be signing up with you as well. Thanks.

I was very pleased with my call to DirecTV. I've had my installation rescheduled twice now because of the locates "call before you dig" needing to be done and then they were in the wrong spot. The technician and service representatives are very helpful and patient.

She was a pleasure to speak to on phone, she was kind and considerate and so human. She wasn't all business but we did get everything done in a pleasurable way. I say 2 thumbs up to her.

The process went very smooth. Everyone I spoke with was very helpful.

The sales rep was very nice and made sure I got what I asked for and she gave me a little more. So I forgot your name, but thank you.

I called to cancel my account after 15 years of service due to the fact that I had to move. I was told that if I would like to start using DTV again I should just suspend my account so that I could keep my long-standing relationship. So I did that and moved. Almost a year later I got a $250.00 charge on my credit card that I did not authorize and never paid DTV with a credit card. I am not sure how they got the number. I called and was told that service was turned back on and that I was responsible for the charges. I told them that I never received the service, I do not have a dish, etc., and did not authorize them to bill me.

Great quality. Great conversation.

I have been a consumer for one week. I am very happy with the service from both the tech and consumer service department.

New order. Pleased with service so far. Customer service seems good and equipment is working properly. Good promotional pricing and looking forward to using the NFL ticket in the fall.

Such great experience and great installer.

I was very happy with how quick and easy DIRECTV's enrollment process was. I was happy with the offers that they gave me and it didn't cost me an arm and a leg to get what I was looking for. I would highly recommend DIRECTV for anybody currently enrolling.

Wonderful customer service.

From the representatives on the phone to the technicians that came to my home, I'm extremely impressed with the quality of service and professionalism so far, and looking forward to being a long-term customer.

Had a very positive experience. Would recommend this co. to someone else.

The service was good.

My agent, **, did a great job in helping me to figure out what my options are to have the dish mounted on my balcony.

My overall experience with everyone at DIRECTV was more than above and beyond my expectations! I especially want to recognize **, installation Technician. ** was wonderful and represents Directv to the maximum for quality service! He was very patient and thorough. He explained everything to be done during the installation, and provided clear precise explanation to all of my questions. We need more ** in the realm of providing quality customer service!!!

I am content with the experience I have had with DirecTV so far. Everyone has been very helpful. The technician did good work setting up the equipment. Any questions I have had have been answered right away. We are happy.

Got DirecTV for 2 of our homes. The representatives were very nice and helpful.

I was satisfied with ordering the service and the installation.

It was a good experience.

Pleased and will look at DirecTV in the future, after my existing contract is over.

Very pleased thus far with all contact.

I just want to thank DirecTV for their help in solving my obstacles and guiding me to my final objective. Some issues came up and were all resolved. You cater to my needs. I had you before in another city and I will come back as soon as possible. Thank you!!!

Sales personnel were efficient and solution oriented. Make the process very easy so far.

Good experience with DirecTV. Good customer service and polite and helpful associates.

Both time I called the representatives were competent and cordial to help me accomplish the reason that I called. No anxiety, only comfortable assistance. ** were excellent.

Very good, can't complain.

DirecTV phone representatives and second authorized DirecTV installer - ** all get A+++. First independent installer who tried to cancel the order and push Dish Network down my throat with possible criminal behavior in doing so gets an F---.

Problems with customer service. Had to make several phone calls to get any help.

New service - Satisfied with responses.

l was pleased with the tech who came out. He was nice and wasted no time getting the equipment installed.

Friendly, helpful, and great rate.

I was very pleased on how the customer service rep handled my request to expedite my installation due to travel arrangements.

After the 3rd try and 10 minutes on hold, I finally connected with someone. That person was terrific and handled the situation in a matter of seconds. Real people can be great.

Excellent customer service. The prices are very affordable. Customer rep explained everything in detail.

We just got Directv for the first time. We were helped a lot and everyone was really nice and we got done what we wanted.

Installation: Nice helpful people.

Haven't had DirecTV but so far satisfied with them.

I have had great reservations about this company but so far I have been greatly surprised. The fact that you're connected to AT&T helps me to believe in you. I hope I'm not disappointed. I would like to believe that this trust is not misplaced.

The person I talked with was very polite and professional. It was a pleasant experience talking to the salesperson. They were very knowledgeable and helped me select the package I needed. It was a pleasant experience talking to the salesperson.

My only concern is the 2 year contract. First year at a low rate and the second year rates increase significantly. AT&T rep kept pushing saying that I could negotiate my rate for the second year. Talked with several people who had DirecTV and said they tried to negotiate their rate and were unable to do so. Why should customers have to negotiate? I feel that the rate should be for the two year contract term.

Although I have decided to not to switch this year, everyone who helped me was right on and happy to help even when they knew I wasn't going with DIRECTV right now. I will certainly consider it next year.

Great sales rep and nice people to install. And they explained what I didn't understand.

I signed up to have DirecTV installed... Called back after receiving confirmation of things I didn't want... Called back and spoke to ** and she explained everything and made it all clear... Very much appreciated her knowledge on your product.

I know from past experience that DIRECTV provides an excellent product backed by excellent service. The amazing lady who won me over, **, deserves much credit. My only issue is that I would like to be able to personally recommend ** to my friends because she is awesome and deserves the commission for any person I recommend to DIRECTV. Even if it is not possible to call a sales rep directly, some sort of compensation should be made to those who leave a lasting impression on people like me. O:-)

I want my service now.

The people at my apartment complex just one clear about the fact that I couldn't get DIRECTV that's why ordered it and then when he got here they said “No you're not allowed” but that was not the impression I was under when I ordered it. I'm sorry for any trouble. Thank you.

Professional and courteous service.

I was well informed, and taken care of by cust. service and installer.

The rep was very nice and knowledgeable. I didn't have to spend too much time on the phone.

Looking forward to my new setup.

Best customer service experience I have had in years!! Personable, easy to understand reps and fair price for services.

The service people who hooked the dish up, put the dish on a rotten piece of wood. It works, but I feel that it was very poor quality. The second time the service people came, the person refused to even check to see if we could get HD. He was very disrespectful. Overall, the people I talked to on the phone were very nice. I would never want the man who came on my property to come here again. I would go back to DISH-NET, before I would allow that.

Rep knew his stuff. Really a pleasure talking to him. He was friendly, clear and helpful.

All my questions were answered in a very friendly manner.

I left feeling like the representative really was working to get me the best possible deal he could. I am extremely upset I am unable to get DirecTV in my location.

I am completely satisfied with my first experience with your company.

I am happy with the service I've received.

I knew nothing about DirecTV when I made my initial call. The person I spoke to was very patient and helpful. A follow-up number to call if I needed help was mentioned several times. I was kept up to speed on the status of the installation person and when he was to arrive. Installation was very kind and careful of my property.

My experience has been great because of the pleasant way my questions were answered.

I have been very pleased with Directv. Not so much with your affiliate Hughes Internet.

Sales/installation all good. I got a reduced rate from my AT&T package to a DirecTV/AT&T combo. If there is a way to improve here's how - $105 1st year, $137 second year, I would be happier if I could pay $121 for two years guaranteed. Worked to be the same and nothing to do for two years.

No-brainer even for a woman.

Channels available. Had DISH and they lost some important channels of mine.

Thank you for the extreme customer service.

Only dealt with customer service, sales reps, and installation technicians, however was not able to experience the DirecTV service itself as my apartment does not face the satellite and therefore I had to cancel my order before it was even installed.

Very quick and professional service. Overall very pleased!!

DirecTV has certainly figured out how to keep their customers roped in. I got service almost a year ago, and got two boxes. First issue I encountered was that I needed to move a box to another room. Called DirecTV and they proceeded to tell me that would be $50 bucks. The technician NEVER mentioned that. Then, when I wanted to bundle internet, I called to see about their plans. The prices they quoted me were more expensive than what AT&T was going to charge me for the same bundle. To keep their customers they will try whatever they can, but when I told them I'd rather just cancel they proceeded to tell me it would be $390 dollars. That is what I pay them every month x6. Way to force your customers to stay in a contract with your ** company.

They made me feel at home with. The customer service took care of my order. Thanks DirecTV.

I worked with 5 people (4 to set up and 1 to cancel). All were very professional, helpful & courteous. I only got 2 names when I set up the service: **. When I had to call on 6/10 to cancel, I spoke with **. I have absolutely nothing bad to say about any of them. They are excellent employees.

I was not able to get services due to my apt complex, but I was pleased with the customer services.

Perfect business ethics!

I called sometime in the beginning of June to see my options for DirecTV. We were considering it, but not sure of the prices and fees. The representative did a great job explaining the service, the boxes, the DVR, and the internet agreements. We were considering getting DirecTV in about a month, but after talking with her and others we know who have it, we decided to go ahead and get it. The next representative I talked to was able to have a technician out to the house the next day. We had some tree issues and didn't think we wanted it on the house. We postponed it and then after talking to a neighbor, decided it might work on the house.

Cancelled my appointment while driver was in route, but decided to reschedule upon receiving more information.

Excellent picture all channels and easy to operate controls.

Very friendly and helpful. I was very satisfied with everything especially the ease of the phone call.

Good customer service, very friendly and willing to help.

I would recommend the Customer Service and Sales to everyone. They were so friendly and enjoyed my experience.

It was good.

Good job. Looking forward to working with you.

Very polite and helpful.

Open, honest, great customer service!

I would give a "10" instead of a "9" overall if I were able to directly speak to a person when I first call, as opposed to talking to an automated system get to a live person. Once I was connected to a live person, she was excellent.

Recent events caused me to get behind. They took it upon them selves to put me on auto pay, without asking me and charged 460.95 to my already empty bank account. This putting me into even greater financial debt!!! Overdrafts etc. Well I called and it seemed we worked it out. They gave me refund of less than half back and were supposed to turn receivers back on. One receiver came back on. The other 2 have not and the one wit the DVR won't reset. Called again and now they want to charge me 20 to send me a new one. I cannot afford this anymore! And the one in my daughter's room comes on but is blocked? Now I'm being charged for nothing, no service. And all they worried about is getting their 2 year contract money. Can't wait till that ends!

Drilling would have been involved but my landlord lives in Alaska and I reside in Arizona. So he wants me to have it but fully understand what is involved.

WE are highly satisfied with our decision to get DirecTV. The representative who guided us through the process was well informed and believed in the product.

Great customer service. Great prices and DirecTV willing to go the extra mile.

Very pleasant people to take care of your TV installation!!! Thank you for your kind team of individuals!

Installer was nice but did not do what I asked. Left old cables, did not test the old cables he left which I asked him to replace but did not do a loss test to see if they were good. Spent time on his phone with his girlfriend.

I was really looking forward to being able to enjoy DTV. However my landlord has other plans. Would not be able to subscribe for several months.

Set up. Great experience. No problems at all.

Every step was much easier than we expected thanks to your team and product.

Upon initial installation I did not have the right package. The customer service person rectified in minutes and no other issues. Very helpful and professional.

I have to say that ** was Awesome!!! I hope all of your service techs are like him... He was polite, friendly and a very helpful young man... Kudos to him!!!

The service was very good and helpful and polite.

My rep was very polite and very knowledgeable!

Change install date and how to drop unwanted premium channels. My experience so far with this company has been all positive.

Everyday was yucky. Now, everyday is fantastic!!!!! Thank you, DirecTV for my new exciting life!!!!!!! Yay!!!!!!!!!

Great tv network!

Great and helpful company.

Refund of Service Charge: After AT&T incorrectly placed a service order for satellite service for me, DirecTV stepped in to handle the refund of the service call. Things went very smoothly after Directv was handling the service call. Thank you, Directv!

Unauthorized withdraw. I was having financial issues due to a divorce and I am a single parent of 3 kids so I could no longer afford DIRECTV’s monthly fees so I called and canceled service. Well in doing so a month later I checked my account to make my house payment and I realized $371.00 which was my entire check b/c I’m a student and had clinicals those two weeks I really needed that money and when I called them not only were they rude they told me that it was in very fine print sent to my email that they could hold my debit card #. I’ve disputed it many times and they don’t seem to want to work with me. I just wish if there was going to be a fee they would done the honest right ethical thing to do and worked with me to pay such a ridiculous fee instead of taking everything I had.

When I initiated a call to CenturyLink regarding a telephone issue, I was greeted by a most polite and knowledgeable service rep who informed me it could reduce my monthly cable bill by changing to DirecTV. I decided to try the change but upon further consideration realized at my advanced age, I did not want the change and confusion that would result. Consequently, I cancelled the initial order. The process was not unpleasant as I had expected. Thank You DirecTV.

Great customer service, very pleased.

The installer was fast, efficient, and very pleasant. He was on time and every was installed professionally.

Great experience. On time, knowledgeable, courteous and made sure I was good to go and understood programs. Answered all my questions.

The sale of our house was delayed and had to cancel our order for new service. The DirecTV Rep was very helpful, courteous and helped us to cancel the order and obtain a refund. The most important is all of the people I spoke with were easy to understand. Keep up the good work.

DirecTV picture is light years ahead of its competition. Better than any other TV service I have had.

I needed to reschedule my original Installation and the Rep. was very helpful and was a big help.

Each person I spoke with at DirecTV was friendly, courteous, and knowledgeable of everything connected to TV service.

As a first time user, I don't have much experience with DirecTv! So far all is well and they have done what they said they would.

All went well, however, we HAD to contact DirecTV to confirm our installation date and time. Seems like we should have been contacted with that confirmation.

The service from rep and the installer were all responsive and timely. The installation was really good with the installer making sure everything was working fine.

Had such a pleasure dealing with Directv. From placing my initial order to the excellent service and knowledge of the installation tech. Will recommend you to everyone just for the customer service, (even though) I love the picture quality and value of the package I signed up for. Thank you very much.

I am very happy for DirecTV services and the Channel have HD.

Placed an order for new service, but went with a local provider and canceled DirecTV install.

Very friendly and helpful on the phone when choosing DirecTV. Thanks.

We are very satisfied. The service tech was excellent and got us set up in a timely manner.

Installer was knowledgeable and an expert at his job. Pleasant and easy to work with.

Customer service very pleasant and knowledgeable.

All representatives were extremely friendly and professional!

The service and sales department were very helpful.

** was my installation technician. He was very polite and professional. He did a fantastic job on the install as well as providing an understanding of how the equipment operated. He was super respectful.

When order was placed install was done on Friday with order number shown, then on following Monday another tech came to install with a different account so had to call and get it straightened up. The tech that came was very helpful - he even called and explained the situation to person so I had only to verify the information - very simple.

For almost 2 years now my TV "searches for signal" in the middle of programs at least 4-5 times a week and about every couple months it'll just flat out reset itself and say "Hello! Your receiver is starting up." then go a few steps just to return to the same "Hello..." screen, at which point it takes days of re-setting and re starting to finally get it to work. On top of these problems, DirecTV has never done ANYTHING to help me or anything for me! Calling is pointless and you never get anywhere. I've also found that they get movies later than Comcast does OnDemand and if you don't have Internet through them there is no such thing as OnDemand viewing like other companies have (Comcast). It's by far the worst cable I've ever had and would never recommend them!

The DirecTV technician ** was very, very helpful. He stayed longer than expected, even though we weren't able to get my wireless mini genies activated. :-( I was really looking forward to that set up. ** is very knowledgeable about the services DirecTV provide. The only issue I'm having now is a note coming up, "wireless connection lost."

Very professional in every category.

Very happy with directv. It is a shame that Verizon blew it.

The whole experience with the sales rep, installment tech, and customer services rep was great. Have no complaints so far.

The experience in signing up and talking with the office staff so far was great.

You are a breath of fresh air. I just left Time Warner after they wore me out with outages and extremely poor customer service.

The first representative I spoke with on 6/8 told me I would be bundling with Frontier. I was told my combined monthly fee would be $89-91. I was on the phone for over an hour. Very confusing.

He was great and very helpful, answered all of my questions and offered help with anything else I needed.

I had an informative experience with the representatives. They were very helpful.

The process was easy!

Very helpful and friendly.

I would definitely refer friends to DirecTV.

Customer service - Great to work with.

Thank you ** for incredible customer service.

AT&T wanted me to bundle all my services with them. Quoted me half the price for TV service, come to find out U-Verse is not available in my area!

Every one I spoke to was very nice and helpful. I will recommend to all my family and friends.

Was willing to explain everything that I needed to do to set up to get DirecTV in my home, and make the apt. with the person to install it.

This is my first time having DirecTV and I can't complain one bit. Initial contact was great. Service was quick to answer questions and make sure I was satisfied. I would highly recommend this to those who need cable.

I'm very satisfied with everything DirecTV did for all my questions got answered. They changed the date to come out for me and they arrived on time. Did a beyond great job installing my DirecTV. I'm very pleased and happy. Thank you so much.

I like DirecTV better than other providers because I was treated like family by the representative I spoke to. The receiver and box were new and installed correctly for best signal. The prices are very reasonable and I would recommend DirecTV to anyone.

I'm sure DirecTV is a great deal. The staff will help you with any issues you have. They get a 10 in my book, but my issue wasn't with the staff. It was the installer that didn't want to do the job. Everyone has a dish and he's telling me that I won't get good reception. If that was the case why would 15 units on my half of the building have it? Also he wanted an extra $75 for u clamp brackets, so I canceled.

I know I made the right decision to add DirecTV as our family service.

So far I like the programing and picture quality but have only had for a few days.

New service set up.

Everything was handled quickly. All my questions were answered. Staff friendly.

** was extremely helpful, patient and knowledgeable. Great customer service!

Great install!!! The installer went out of his way to correctly install everything. I called customer service and was blown away by the absolute professionalism and courtesy that was shown me to me. I am grateful I finally made the switch from cable to DirecTV!!!

I haven't been more impressed by a sales or service team ever. For the impression to come from the same company is amazing.

Experience on the order was great - no hassles and very informative.

I bought DIRECTV through Sam's Club and it was a good experience. However, when I had to change the day for the installer to come, I had a terrible time reaching the provider. Yesterday I tried and let the phone ring for over 30 minutes and then I was disconnected. Today I finally got a real person after 20 minutes. That is terrible service.

DIRECTV staff - courteous, helpful, eager to please customer.

Getting the new service and inquiring about the best package for my wants and budget was painless, quick and super easy. Re-scheduling my installation appointment was easy and the service representative was polite and enthusiastic.

I was very satisfied with the complete transaction from the time I called to order to when my service rep left the house. Everything works perfectly. Thanks!

The best in the business. Nobody comes close.

Per my previous statements, I got exactly what I wanted & was very pleased with the representative who helped me.

Explain everything you want and needed to know. Wanted to let you know customer service comes first.

Most important being nice with the customer. Helping with the needs and wants for which programs to watch etc. Knowledgeable is important and having courtesy to speak with the public is very important.

Very satisfied.

I was under the assumption that my service would be hooked up on Sunday, June 6th. I stayed home waiting for the tech. I called in on Monday and ** took excellent care of my situation. I am 100 percent satisfied.

The location of the installation was in the local California mountains. The installer, **, made a huge effort to find a location for the antenna so the system would work. He even had to crawl under the house to run the cable to the TV. He did an excellent job and I want his manager to know.

Installer was a good guy deserves a raise. I don't care what he makes already.

DIRECTV is wonderful. I would recommend any of my friends and family to get service with you guys....

I recently call DirecTV for a price quote on their internet package. I was immediately directed to a high pressure salesman who wanted my credit card number and wanted to set me up with Internet and television immediately! I told him no, that I wanted a price for Internet only, and I wanted to discuss it with my husband who wasn't home. He insisted that I call my husband and get everything set up. I kept telling him no and refused to give him my credit card. He still kept insisting that I needed this package, in spite of me telling him that I wanted Internet only. I finally got mad and hung up on him. I will never call DirecTV again.

Very pleased with the way everything was handled from 1st call to order all the way to installation. Everyone was very courteous and helpful.

Customer Service was very helpful and extremely friendly in setting up my new account. The individual was easy to understand and explained everything and made certain I understood about my new service and installation process.