DIRECTV Reviews

DirecTV rep was polite and informative. The rep had his hands tied to a certain extent on AT&T issues.

It's the best and its prices are really cheap.

From my initial call to the installation, I was completely satisfied.

Did a great job of earning my business.

DirecTV ask too many questions.

We changed from Cox Communications to Directv. Unfortunately, we can only change TV, as we cannot get another internet/phone provider other than Cox.

We started service in May of 2015 and have been given different amounts owed for our monthly service. Auto pay was set up on the 1st of the month, but in fact, withdrawals were being taken on the 23rd of the month. We are having to call in to process payment with a $5 fee because the auto pay is unreliable. We were told service would be $39/mo without letting us know that they would be adding and charging us for sports channels and HBO. They refuse to take the charges off and in fact told us that we had an outstanding balance after my husband called 4-5 times to figure out exactly why we owed more money later in the month, after making our monthly payments. We paid $90.09 and $36.10 in the month of November for no reason. Another call to directv after service was unavailable, resulted in paying another $7 and service continued to not work.

We have been having a problem with our Genie system since October of 23015. We get pixels instead of a picture, a black screen, a white screen, and a very slow response to changing channels, etc. I have called many many times, and they just say it is a software problem. On December 29th I called and spoke to Tori in Monroeville PA, who told me she was a manager, turns out she is a supervisor. She was going to request a newer model of the genie and would send it out to us. She was to call me back that evening, or the next morning at the latest. She never called. I called today and spoke to Steven in Mississippi. He said the request had been denied. No solution, just say with Directv as is. I said, "I was going to look into canceling and going with Charter." He said, "Have a nice day."

Was told by sales assoc. that in order to lower my bill to budgeted amt. I could have equip install and then call customer serv to cancel the dvr service. Customer serv tells me that it is impossible to do this. Phone call supposedly was recorded when I spoke with Kyle and I'm asking to find that conversation. Customer serv was unable to help until I spoke to a supervisor who went to the "president" she said and they offered me $360 in credit to cover the extra $15 per month charge for 24 months for the dvr service and told me I'd still get the dvr but would not have to pay for it due to the credit she was giving me as a one time upfront amount to use however I wanted. I'm still livid that the information was false that I received and that the company operates in such an illegal and unethical manner. Shame on DirecTV!!!

I would recommend my friends because they were very kind and courteous.

Very professional, neat, organized, answered all questions.

Great customer services from start to finish.

The service tech that came out the 2nd time was very professional and was able to overcome the tree problem and still was able to hook up the service. Very pleased with his work. He even wore plastic booties over his shoes when he came in our house.

Great job! Thank you!

Set up installation as a first time DirecTV customer. Sales rep was very helpful and we got it set up right away!

I was very disappointed to find out that the dish could not be installed due to trees over my house, so had to disconnect my account. Everyone at Directv was very helpful and understanding, so once the tree comes down I'll call back.

Customer Service very friendly & willing to help.

Great. I would highly recommend.

It was such an easy and pleasant experience that I definitely will be looking at getting DIRECTV when my renovations are complete.

I look forward to a long and satisfying relationship with DirecTV as long as their customer service is at the excellent level it is now.

My installer was prompt & polite. He was quick & neat while he was working in my home. I would recommend him to my friends along with DirecTV. The only problem I have is I can't get internet services with ANYONE! My home is in wrong area. So I can't use my ON DEMAND portion of my plan. Bummed out!

Excellent customer liaison skills. Describing patiently and multiple times regarding how the connection between At&t and DirecTV actually works. Not totally easy to feel comfortable with what connects to what and how. I'm a existing AT&T-UVERSE customer, so I had questions regarding setting up a seamless transition. She was great...

I have been with DIRECTV since 1994. The service has always been good and I really can't complain about anything. As with everything these days, I have been looking to save money wherever I can. I was comparing the costs of keeping DIRECTV or possibly switching to Dish Network to take advantage of one of the promotional offers for a new customer. I called DIRECTV to get a date when my current contract was up. The CSR was very helpful and offered to lower my monthly bill for the next 12 months till I had made a decision. That saved me over $200.00 over the next 12 months. They are one of the few companies that I deal with that I actually trust to try to do the right thing for the customer.

New to DIRECTV! So far, everyone -- from the salesperson, to technical support, to the installation technician has been extremely helpful and courteous! Although price is the main reason I switched from cable to DIRECTV, great customer service is another beautiful element of DIRECTV!

Was very happy with my first experience calling customer service with a concern. Problem was handled promptly and professionally to my COMPLETE satisfaction!!

All sales people were very helpful, just had a hard time understanding the very first person I talked to.

Quickly solve the problem. Good services.

I haven't used the system yet as my installation is this week. But so far customer service has been great.

New customers beware! Be vigilant to all DirecTV offers when they try to convince you to sign up with their service. Shame because AT&T owns them now. When they sign me up 4 days ago, I was told that I will get both 2015 and 2016 Sunday NFL ticket for free. When I got my equipment installed, I tried to watch NFL game and was surprised that I have to pay $49.99 to access the channel. Call tech support and was told that only 2016 NFL season is added to my contract as opposed to the promised during signing. A lot of excuses they tried to come up with to get away with me. Now, I have to live with it for the rest of my contract. Worst experience I ever had. What a shame dishonesty with customers. I never ever recommend this to anyone. There's a lot of hidden fees and lies you can hear from them to get customers sign up.

When becoming a customer I thought it would be a lot harder but it was very easy. And customer service is amazing I couldn't ask for better!

Very professional, helpful staff. Great customer service.

She was very professional and she put my fears to rest. As a first time customer, l really appreciate that. Thanks for the assist! God bless you.

The representative that took my call about changing the installation date was absolutely amazing! So professional and sweet! Was very thorough and took care of my needs! She's awesome!

Excellent customer service.

Very helpful and good experience so far. First time with DIRECTV, hopefully stays that way.

Very good customer service. They make sure to answer all questions and ask questions as well. I will highly recommend you guys.

Very good service.

Everyone who I have interacted with DIRECTV have been very helpful and kind. They all seem to enjoy their work and strive for customer satisfaction. I am pleased so far and would recommend to others.

The last representative that helped me - He was the only person who helped me after calling your company from the time my internet setup was moved.

Installation went very well and time will tell about how we like the TV channels and how timely problems or service calls are handled in the future.

I am more giving this review because I'm getting so tired of them calling all the time when I tell them each time that I'm not interested. Even when they drop the price I still say I'm Not interested. And I tell them I never used the server to even make it worthwhile. Yet they keep calling. So annoying.

Customer service is excellent! It was recommended by my mom and I'm so glad I listened. Very pleased with each time I have called.

Great CSR Experience. Not so great HD DVR.

When I first signed with DIRECTV I informed them I would be moving soon. I was told there would be no problem and no extra charges. Turns out it was almost $300 to move. Then it took a week to finally get a tech out after I was told he showed up but nobody was home which was a lie. I was home waiting the whole time and nobody showed. It took three months to get my billing address changed. After many phone calls with rude people that I can barely understand, emails and extra charges it was finally fixed. Within a week of receiving and paying my first bill they turned off my service. I spoke with management but they did not care that customer service made several mistakes and lied to me on numerous occasions. They lie to get you to sign up then lie when they make a mistake and make you pay. It seems that lies and deceit are standard practice for DIRECTV. It is scary that they claim to be number one in customer service.

The only comment I have is after I signed on with you, I got an e-mail about pre paid visa for new customers. When I called about this, I was informed that in order for them to check to see if I qualify they would have to do my application all over to see if would qualify so I declined because I am anxious to get this installed. I would recommend in future this step is done during conversation so people won't miss out on something like this offer in the future. You have my approval now. I just wish I knew about this offer while we we're talking. I could really used that card. Just glad I will be connected soon.

The person was very helpful and told me what needed to be done to achieve what I wanted.

Our install was delayed because of miscommunication between DTV and us.

Friendly, knowledgeable personnel.

Directv increased their number of advertisements to the point I switch channels and can't enjoy their programming. They have about 50 advertisements per hour.

It was a great experience.

Great price, quality equipment and excellent customer service on DirecTV when compared to my former cable company.

They charged me for an extra month after I cancelled in October of 2011. I called. CSR said their mistake and do not worry about it because she would take care of it. It did not get taken care of unbeknownst to me until November of 2015. They turned it over to a collection agency named Transworld. Very shady. I called DirecTV to fix it again. The CSR said it was out of their hands now. I called Transworld and protested. They went through the motions in my opinion but still want me to pay for something I do not owe. It is their mistake but I am the only one who suffers. Very shady to say the least.

When I talked to Jessica she was very polite and answered all of my questions.

Great picture. I expected that. The reason I went with DirecTV was AT&T ownership. I wanted strong management for service and quality. The reviews were excellent and dead-on. I found out firsthand when I had an installation issue myself. They went above and beyond to resolve it. 10+.

Customer rep (Rocky) was extremely helpful.

He was very friendly and Great customer service.

My experience has been great. I was recommended by my sister who has DIRECTV for years and I would recommend you without a doubt. Customer service is great and to be honest never had cable because it was too expensive. I got it for my kids for Christmas because they had been begging me for years. It strictly started because the price was right for my budget but ended up being an excellent experience from beginning to end.

We have been a customer with Dish for approx. 20 years. Whenever I had an issue and called them, I always got someone that I couldn't understand, from some other country. And if something of theirs broke, like the receivers on the dish, they wanted to bill me for a service call to fix their equipment. Also, they would give us some movie channels that we never knew about and started billing us for them. I called and complained and they said they would cancel them and credit our account. WRONG. So as soon as your installer is finished the summing Tuesday, I'm canceling Dish.

Thanks for a great crew. All were most helpful. I repeat myself but it was so easy to talk with those who are fluent in the English language.

Very happy and satisfied with my experience with DIRECTV. I wish I would have switched sooner. Cox cable has been a nightmare.

Centeria, the agent that helped, was so nice, helpful, and very accommodating. Was able to answer and help me with my problems, and very polite. Such an awesome person. Need I say more?

The customer service representative I was fortunate to speak with was extremely patient and very professional. He was very kind and understood my concerns. After I explained my situation he kindly and quickly resolved my matter.

Watch out for SLAMMING they will add to your service contract without telling you... (remember when you change your service??? OR remember the credit we gave you for lack of service?). They will add a $7.50 monthly service contract without permission. If you have the service contract it means nothing. It may take UP to 2 weeks to have service. I pay $35 monthly to lease their equipment and they want me to pay $49 to have them fix their equipment. I paid $350 in the beginning for an HD DVR which they now say I do not own. NOT my understanding from the installer. DO NOT GET DirecTV!! Or you will be SORRY!!! I AM canceling ASAP.

Wish I could have gotten DIRECTV but my property had no line of sight for the satellite. I got AT&T U-verse instead.

The representative was friendly, personable and professional and handled my call quickly and with no fuss.

Very nice representative.

It took us 4-5 phone calls to get our TV and internet set up. It wasnt until we spoke to carmen employee #**. Carmen did an excellent job.

I was very disappointed that I could not get DirecTV installed into my apartment. I have had your services before and enjoyed it very much; the price for packages is much fairer than the services offered by another company. Please look into offering services in my building as soon as possible. There are a lot of potential customers who would take advantage of your services. Thank you.

Very good people working at DirecTV.

The associate at the ATT store who discussed the plan with us was great as was the associate that I called to cancel the service.

I had a great experience.

Very helpful and knowledgeable.

Just set up but liked how fast it was installed and how well professional things were handled.

I called before but the third call went extremely different! I was very pleased with the overall call with Phillip! I appreciate his help and would like to see all my calls be handled that way!

I talked to 3 different DirecTV reps within the past few days. All were very helpful & friendly.

Every experience has been great. Very happy and would recommend to my friends.

Customer service with good knowledge of material with great people person skill that's good. Enjoy being on the phone and getting the job done at a timely manner.

So far my experience with sales people have been ok. We haven't had the installation yet so all I know is talking with people on the phone.

Spoke with the first rep. Asked for 2 TV's, 1 dvr, a landline and high-speed internet. She gave me the rundown of what she had to do in order to give me a quote. By the time she was finished with her chatter I was in shock. A customer could ask for a quote and she recited a dissertation as to what she had to do to get me the quote. This was not a job interview I just wanted a price. Second rep: spelled out the street phonetically then spelled it incorrectly 3 times. Passed me on to another dept who didn't understand why I was switched then passed me back to sales where the new sales rep went thru an entire story of what they had to do to get a quote. Absolutely not interested in doing business with this company. Don't care what price it is at. Cannot believe in 2015 they are presenting their job descriptions when all I wanted was a quote then they can't spell to save their lives. Done & Done!

Do not believe DirecTV when they say that when you move, it is simple to move your equipment with you. I have been on the phone with them for over 2 hours trying to get my equip moved and they were going to charge me $199 to move. Plus an additional $20 for handling fees! Also, AT&T and DirecTV are not of the same family. Every time I call DirecTV to speak about my services, they say part of that services is with AT&T and they cannot help me or see any part that is tied to AT&T. If you are the same family - one company, then why do I have to call another company to resolve my service issues?

All were very friendly and pleasant. All very knowledgeable. Gentlemen that had to work in the rain did so without complaint. Explained things in a way that I could understand.

The appointment change went smoothly.

I scheduled an appointment for December 29 to have new installation. Received order confirmation, verified all information was correct. Day of install tech was supposed to arrive between 12-4pm. I received several automated calls with ETA updates throughout the afternoon. At 4pm the tech still had not arrived. Received a final call, last one saying tech would arrive by 5:4pm. Message instructed me to do nothing of it was okay to come at that time. Called at 6:15ish to find out tech was not coming with a lame excuse that he/she couldn't find the house. CSR agent was very empathetic and reassuring. Gave us credit toward our first bill and Visa gift card. However, our appointment had to be rescheduled for Jan 4.

Sales representative at customer service on December 29 in the afternoon that was my last phone call and the lady who help me knew her stuff. The people on the AT&T side over the phone needs to go back to classes. They need to do the job and learn what they're talking about.

Hello good people of America, let me just say that I have been a very long time customer with DirecTV (approximately 17 years or more) and until now I am very disappointed in the way the company has become. I had my service temporarily suspended due to not living in the residence and trying to sell it. Well, the house has not sold yet and the so called six month suspension was up and after my wife spoke to a female representative who was apparently very rude and stated that there were no exceptions to extend the suspension and that the service will be turned back on or they will terminate the service. Well, after my wife called me and advised me the situation I called and spoke with another representative (who I could not really understand due to her dialect) and she also said there was nothing she could do for me so I asked for her supervisor.

The technician was very polite and knowledgeable about the DirecTV products and services.

Good job. Thank you for your support.

I bundled DirecTV with CenturyLink in 2013. The first 3 months DirecTV overbilled from what was quoted... never received a credit. In 2015 I tried to unbundle CenturyLink and DirecTV 3 times... I spoke to both DirecTV and CenturyLink... with all their technology it was a task they could not accomplish. I then tried to cancel my subscription with DirecTV thru CenturyLink since that is how they were bundled and billed. I did this twice BEFORE my DirecTV billing period was due and was informed that CenturyLink pays a month in advance to DirecTV and that cancellation can only be done thru DirecTV.

A tech was suppose to arrive between 12pm-4pm, so postponed errands and job responsibilities. The tech never showed up or called. When I called to inquire the representative was attentive and immediately rescheduled the appointment while apologizing the entire time for the miscommunication. She also credited my account for the inconvenience.

I have had DIRECTV for 6 years and have enjoyed the product until my Genie, which has been having isolated problems for about a year, finally has gotten to where it is hard to watch because it pixelates and freezes, won't react to a command from the remote for 3 to 5 or more seconds. Sometimes you have to hit the remote many times to get it to work and then it may do a couple of the commands because you didn't wait long enough before trying it again. There are more problems, but they are less of a problem. I hate to change out the unit because we have so many programs taped that we haven't seen.

So far I have no complaints with DirecTV.

I have been a DirecTV customer for over 10 years. Got the Genie system, has been progressively slower and slower. Called 2 months ago, no problems here. Called and chatted yesterday, it's a known issue and we are working on it. Any fixes they have pushed have made the system pretty much unusable now. Since I have the home maintenance, if they don't come out and fix it, which they say they cannot, it is grounds for me to get out of my contract. Maybe it's that AT&T crap factory bought them. But it's really bad.

The rep was fine, as noted in the questionnaire. The installer was very polite and answered any questions I had. I probably wouldn't "recommend" this to a friend/family member, because I don't usually do "recommendations". I do, however, talk about the product/service and what we like about it and why we changed.

I had a great experience, once I finally got to talk to a human! The automated system is seriously flawed! It misunderstands more than half of what I said to it, and trying to get to a human was like pulling teeth! I like dealing with humans, not mindless machines, so kindly cut down, or better yet cut out, the automatons!

Installation - Rep was very helpful, professional and polite.

Nice customer service and support. Lucky to meet a customer representative who took great care for me about cancelling the service because of my landlord's policy. She provided help with great attitude. Thank you.

So far everything is great.

We haven't had any issues with directv. We have had wonderful encounters with the sales rep over the phone and would highly recommend to a friend.

Installation - Carlos was outstanding!

Very good installation. Explained everything well. Very clean and friendly.

To start my account, I was told that a soft credit check would be performed. When I checked today, my score dropped by 34 points because of a hard check performed by DirecTV. This is totally disappointing and I would request new customers to never impact their scores by getting onto DirecTV.

Ordering online. Tried to do it online. No success! For rewards but it didn't happen.

So far it has been a good experience.

Their representative sold us the cable plan by telling us that we would receive all the movie channels free for a year. We have text messages from this rep to show that was the deal when we signed up. When we were billed for the charges and called them to have it fixed they told us they never heard of that plan and wouldn't do anything to correct the issue.

Installation. He was great. I hope the same guy comes back to mount disk on my post.

So far so good.

Great value and service. We switched from Cox since we were tired of getting gouged and for a comparable price we're getting more channels for our money. The installation tech Kayla was excellent. We were able to take advantage of several promotions, including a referral credit since my in-laws told us about DirecTV. We would have switched sooner but now that DirecTV uses AT&T for Internet and phone we knew it was time.

I received help from 3 different individuals from Directv and I must say that they were ALL extremely helpful in getting my situation resolved. We own a small business ourselves and I would be proud to have them as employees!

I signed up for DirecTV a year ago. I was promised at the time that my TV rates will never increase, only the internet which they told me I could call and sign up for a new promotion when that did happen. They LIE. In a year's time, they have raised my rates THREE DIFFERENT TIMES, both with TV AND internet. I've spent hours on the phone trying to get bills fixed and downgrading services to save money. I paid $140/mth for most of last year until they raised the rates and this next bill they wanted $186. I have added nothing new or purchased anything. This is how they operate.

My disabled brother called to extend his DirecTV service throughout the house cancelling another plan that was in house to eliminate 2 DirecTV bills. DirecTV upsold 2 genie boxes to my disabled brother and is trying to charge him 400.00 for genie boxes that were not even required to extend his plan through the house. After catching the mishap and speaking to the rep she asked me, "Why does your brother have DirecTV if he has a disability"? They will not credit the account or will not take the boxes back.

My parents have been with DIRECTV for over 8 years. They moved to an retirement home for about 6 months and at that time they canceled DIRECTV. They moved back home to Savannah GA and called to get DIRECTV back started. The technician came out and said they could not go on our roof or get off the ladder or they would lose their job. They said that we had to get a new dish and everything. We ask what can be done and they said nothing and left. We called and ask for a supervisor to come out and see what he could do but he only sent another employee. We have had to go to another vendor and DIRECTV needs to appreciate their customers that have been long term customers. By the way the dish on the roof was installed by DIRECTV.

I was having very bad experiences dealing with the AT&T agents over the last two months and not being satisfied until I asked to speak to a manager and got a wonderful person from the south who set me up with DirecTV and from there had another wonderful experience.

Overall, service and installation were exceptional. I would certainly recommend DTV to friends as was recommended to me by another friend.

Has been great so far but will have to see how install and billing go?

Accommodated my time frame.

The technician that came to my home said he could not connected my TV because it was too old. The sales person reschedule a new technician. Thank You for the sales person.

Tried to order a movie. Had me on the phone for 45 minutes only to tell me that I need to pay a overdue balance of 4 dollars after I just paid my bill on the Dec 18 of $140. Not a happy camper.

I had called to cancel because of money issues. The sales lady made some suggestions which improved my situation. I was very grateful for her suggestions. I felt they were helpful and fair. I was very satisfied with the whole experience, and I would recommend ATT and DirecTV.

I did not like multiple contacts by phone and email after canceling my order and going over it with someone in customer service. I received a confirmation number which led me to believe my dealings with DIRECTV were done. The numerous attempts at contact verges on harassment. Had that not happened, I would have given a 4/5 star rating.

I was very happy.

So far I have no complaints on the service I have had. I hope I continue to have good service.

The initial monthly bill sent to me was not the right amount quoted to me when I ordered the service. There were options I specifically ordered to be removed so I can lower my monthly bill. It's a good thing I checked the email sent to me before the service was started. I had to call CS to correct the issue & luckily the man who assisted me resolved the issue. Honesty & integrity should be practiced at all times. Customers should not be lured by sales talk & false promises...

I called DirecTV to have my password changed at 800-DIRECTV. I explained to the rep as soon as he verified who I was that I needed to change my password. But he started talking about their security package deal and would not stop. I must have interrupted him 10 or more times, with 'Pass me on to someone who could help me.' but every time I stopped him he would immediately begin his sales pitch again. I got very angry with his lack of respect for why I was calling and asked to speak to his supervisor. He said there was a 40 min. wait. After yelling at the top of my lungs several times, I hung up the phone. Unbelievable, the amount of disrespect from a customer service rep. Clearly more interested in the sale than anything else. It left a real bad impression about the company as a whole. I plan on posting this in as many forums as I can find.

We have had DirecTV over 10 years between our two homes and have not renewed our contract as all has been good until recently. Our main receiver has been extremely difficult and have had to steal all remotes from other receivers in our home to use. The HR34 has known defects we found out from Erica on December 12 @ 11:30am at the technical desk. I explained the problems where one remote will stop and we have to pick up another for the receiver to respond to changing channels. I was instructed to press many buttons here and there and give her response times.

Great, friendly, prompt service!

DirecTV withdrew money out of my account and now I've been trying for two months trying to figure out where my money in the sum of $321.40 went! I have spent countless hours on the phone to no avail until this evening. Now they tell me suddenly that my money went to a one-time (non-refundable) payment because of bad credit. I've never heard of such a thing nor was told of this as what the payment was for. The payment was actually even suppose to have went to AT&T which is who I have my bundle package through! Now I can't get my money back to go where it was suppose to and now they have even turned my services off once again knowing of this issue and not settling it!!! So something needs to be done!

Hooking up my service - I told I was very satisfied. He gets A 10.

Very good experience.

Called and transferred four times to find out that dish that is hanging from my roof is not their responsibility even though I never had DirecTV. Previous owner did and now that it's hanging off my roof they won't remove it. I was literally told it was my problem.

Very happy so far with DirecTV installation after the holidays!

When I called in with a question about a letter, the call center rep was amazing and friendly.

DIRECTV staff was friendly and helpful. Easy and convenient for me.

Very fast installation - on Christmas eve - technicians very, very professional.

Called for a second location set-up requiring a new account. Was transferred until I had the opportunity to talk with the correct service person. Was thanked by each representative I spoke with for being a DIRECTV customer. Received email follow-up messages.

So far I am very pleased with the customer service your representatives have provided while ordering DIRECTV. They are very friendly, easy to talk to and understand, and very helpful. I would definitely recommend if service continues.

I was highly impressed by the customer service representative's professionalism. She was very responsive and demonstrated an appreciation for my concerns and conveyed that I was a valued customer. I hope she is recognized for her excellent performance. Thank you.

Friendly people. Jared who installed our TV was a great help & very knowledgeable. He was there in time frame given and was done in a few hours.

I really wanted to get DIRECTV but was unable to because of the trees in the way. Couldn't get a signal.

Called in for discounts on monthly bill. Customer service was very helpful.

My internet was down and so I called to have someone get my email for my account.

Great experience. It only took me 1 call to order and get all my questions answered.

Matthew did a great job and I also want to thank the lady from customer service.

The Directv customer service department was very helpful and knowledgeable and resolved my issue fast.

Friendly staff and conversational. Made me feel like we were long time friends not just trying to close the sale.

Great job. Fast and friendly.

Had service with DirecTV for 14 years. Last year I picked up the latest receiver and was paying $140 a month for only one television. It was great for a month and it began to slow down. It was taking over 10 seconds to change channels or do anything. Called customer service a few times and they kept telling me that is normal. Was at a Ritz and noticed that their DirecTV was so much faster so I called again. Two different DirecTV agents advised me to talk to tech support and they will replace my receiver. I have spent the last 11 months doing everything to get it to work faster. This last call, I requested a new receiver. The DirecTV tech agent kept me on the phone for over 45 minutes coming up with every excuses not to give me a new receiver.

I cancelled an installation because I was confused over what I was ordering. It was easier to undo what I had done rather than wait until a contract expired in a year or two and being annoyed for that length of time.

I do not usually recommend service to friends or family for that matter. I reserve that for just a few and only when I am asked.

Service appointment was scheduled to fix a problem with my wireless mini. Scheduled to arrive from 12-4 pm. At 5 pm I called and was promised a call back within an hour. No callback. Called again at 6:15 and was told the tech was "on site". Knowing that was not the case I was again promised a call by 7. No call. At this point I have no idea what to expect. My previously good impression of their service is shot. Just like Comcast. I guess that's what AT&T did for them. Bad Synergy if you ask me.

I have been with Directv for over 10 years, living with my mother and having my own they are listing. When I sign up it was 48.99 and now my bill is 145.00. I was told that was for new customers and now it's been over 12 months, it 145.00. Here the kicker you have to stay with them for 2 years but the bill will not stay at 48.99. All credits come off of the bill I was just told and if you don't stay you get a extra bill for 400.00. The supervisor hang up on you, yell in the phone, whatever they want to do and trying to reach corp no way. Be very careful. So my bill was 32 and change, I paid it and then it went up to 400.00. Be very careful.