DIRECTV Reviews

The knowledge between veteran and new reps are too far apart... catching a good rep will make or break a customer's experience with DirecTV.

The first installer was very rude so I have to make a new appointment. The 2nd guy was very nice.

TV completed but AT&T part of bundle not completed yet.

Good service.

Overall, very friendly. Also efficient and helpful. Thanks so much!!

I am pleased with customer service and they have been quite patient and helpful with my questions. Pleased.

I have had DirecTV for approximately 5 years. My bill continued to go up & up. I called them to see what they could do and the price quoted was actually higher than what I was already paying. I canceled my account through CenturyLink and paid what I thought was my final bill. A month later I'm receiving another bill from DirecTV charging me for an extra month of service I didn't receive.

I had to call and tell them someone had compromised my Mastercard, resulting in cancelling my order. The bank denied payment to you. My new card should be here by tomorrow.

From the customer service to the technician who install the equipment, they are all so excellent. Customer service tried to gave me the best deal and the installer was respectable and explains everything. If I have a question he explains it to me.

The customer service agent who assisted me was very knowledgeable and concerned about my needs.

All went well as l expected.

Best experience I've ever had with a TV signal company from start to finish. Thanks guys. Keep up the outstanding work!

Everyone I dealt with was awesome. The installer ** did a great job on the installation and was very helpful with any questions I had. Great experience overall.

Had initially contacted Direct to inquire about possibly subscribing; this contingent upon current provider rectifying some issues. The issues were rectified and so we elected to stay with current provider. However, our experience with Direct was pleasant and very professional. We definitely will consider Direct should the need ever arise. Thanks.

Very professional people. Very helpful and friendly.

DirecTV's customer service is far and above other companies... they actually take the time to listen and find the best solution to your questions... Thank you for excellence!

The representative was very helpful and professional; I had to cancel service connection because I did not realize my husband had renewed our service with AT&T. I will definitely call DirecTV back when our contract expires with AT&T. Thank you.

Everything went well.

Great sales rep!

Excellent sales representation.

Everything went well. All my answers were answered. The technician cleaned up after himself. He was very polite. He wasn't a weirdo. He also went over the whole package that I purchased. He was even nice enough to call DIRECTV and see if I wanted to get a better package.

Technician installer ** was great at his duties, did outstanding work and was very helpful after the job was done to explain and answer any question that I had.

I was not able to take advantage of the deal I was offered, but everyone that I dealt with was wonderful.

I cancelled our installation of DirecTV but will probably call to have it installed at a later date based on my experience so far.

Great job the 2 sales person did selling DirecTV.

Excellent customer service from the front office all the way to the technicians who installed the service. ** even called the next day to see if everything was okay. ** from AT&T was also excellent.

Very happy to save money and to watch local channels.

The sales representatives helped with any issues that I may of had. They answered all my questions in a professional and timely manner. The sales representatives were very friendly. Therefore I had a great experience and would recommend DirecTV to anyone.

The techs were friendly and did an excellent job setting up the dish, the cable and programming the TV. I was very pleased with the installation. However, I was not pleased with the communication between the sales rep. who took the information for the installation because she misinformed me that I was getting a bundle in one installation. The techs were also misinformed and directed me to call a number to correct the problem.

Very pleased with my order. Representative got me good deals for first year. Would recommend Directv to family and friends.

Everyone I talked to was very helpful. The experience was a very good one. I did spend too much time trying to contact someone later at night for customer service.

Very nice and professional. Speaks loud and clear. Caring. Good people person. Easy to speak with.

Very pleased with overall experience.

Thus far great experience with ordering the service, will have everything connected soon. Have an appt coming up, then we'll see the end results after the installment of DirecTV and Hughes internet services.

Easy, knowledgeable personnel. Great pricing.

Very good service.

The entire time it took to schedule my appointment was not long and the rep was polite. The call was handled professionally and courteously.

I now understand fully the services offered and would rather stay with the carrier I presently have for now.

Every DirecTV customer service associate has been extremely helpful and knowledgeable about the services they provide. They have also taken the time to understand my needs and help me place my order.

The internet provider was not the one I was told would be servicing this home. There were so many fees and the salesperson from the internet provider (Exede) was not very patient. I am glad that I cancelled that service. I will go with a local company.

Treated respectfully, great phone manners, great customer service.

Everyone I have spoken with has been extremely helpful and willing to take whatever time necessary to get my questions answered. Went out of their way to get my order correct, complete, and ready to install.

I had to cancel my service due to health problems right now.

Both representatives that helped me become a DIRECTV customer were very polite and friendly. I appreciate the patience they showed me when I asked numerous questions.

I have been very pleased with my experience with DirecTV so far and will be telling other people about it.

Questions and concerns regarding programming and benefits were handled politely and efficiently.

I was very satisfied.

Everything went smooth and the service is great. Thank you!

I DID NOT have a direct deposit account set up with DirectV but before I could pay my last bill they withdrew the money out of the bank account I used to pay my account with online. DirectV drew the payment out of my account WITHOUT my permission or knowledge!! Upon discovering the withdrawal I contacted my bank and they immediately investigated the issue and found that I was in fact correct so they recovered the payment amount back from DirectV. To date, DirectV has continued to recover the money they attempted to illegal obtain out of my account. Since DirectV illegally withdrew out of my account I believe they don't deserve the money they illegally withdrew, instead they should have to release me of any debt in light of their illegal actions, or I should be allowed to file a claim against them for illegally withdrawing out of my account.

DirecTV customer service is awesome.

After 9 years with DirecTV I called in because I was moving. I had only three months left on my current contract and they wanted to charge me to move. I wanted to cancel my account so customer service transferred me to retention. After talking to the retention department they offered to waive the fee to move and keep my bill to 60 dollars per month. After receiving my bill I noticed that my bill is going to change after the 3 months is up and it is going to 90 dollars for 2 years. I have called in several time and DirecTV acknowledges that the offer the retention rep. gave me the wrong but they are not willing to correct it because the offer is up and I have already moved. So now my bill is going to be 90 dollars for the next two years and it will cost me over 500 dollars to cancel DirecTV now that I have moved.

If the rest of this contract goes as easily as the first part, I will be very happy - happy - happy.

It good deal. I like it.

Customer Service very helpful and listen to your needs in ordering. And the tech that came to my house did great work and did everything I ask and was very understanding.

Wasn't impressed with first installer. He told me I had to remove a branch and I did what he requested. But the second installer told me I had to remove more branches. It would be helpful if all installers were on the same page and use the same equipment to determine the access, the signal. By having to bring the tree service out twice, it got rather expensive...which didn't make me very happy. The final installer was the most helpful and informative.

Was very helpful and tried to obtain any help we needed. Answered all of our questions and made sure we were satisfied before hanging up.

When I first called, they gave me one price. The next time it was a different price. They said they gave me the wrong price the first time. They should have honored the first quote.

Great service. Very knowledgeable.

Thanks for the friendliness and willingness to help, will recommend.

Great service, great tech guy, **.

From the sales representative, to the customer service specialist who helped me... they were wonderful. Very professional and knowledgeable.

I'm hoping the service I've received to date stays that way, sometimes service declines once they have captured your business. I'm hoping not.

My only issue with DirecTV is how the cost goes up with time and the need for a 2 year contact. I only went back to Comcast, because they offered a much lower price without a contract. They did not raise prices for 3 years.

Debated making the switch for at least six months. When my Comcast service reached $200 plus a month, I knew I wasn't going to pay $2400 a year for TV. I had no premium channels, but the price continued to go up and became unaffordable. I'm trusting DirecTV's pricing guidelines and look forward to having a more comfortable bill each month.

I was very pleased with **'s work as well as his personality. It was evident that pleasing the customer was his main goal because he did his job efficiently and left it clean.

Everyone I've dealt with from DirecTV has been very pleasant to speak with and were knowledgeable. Resolved my requests/issues promptly without any hard selling tactics. I'd definitely recommend DirectV for anyone in need of a service provider.

Signed with DirecTV in August 2014. I have had 3 service calls to fix satellite signal. Consistently lose signal with minimum cloud cover or minor sprinkle. The picture freezes up every 10-15 min. No resolution. Worst service I ever had.

Hopefully we will have the best signal, even with the neighbor's large maple tree there.

Very happy with ** from the Ohio office. Super friendly and helpful.

The best customer service around.

Switched from Cox with ease. DirecTV blows them out of the water.

Good Job. I'm very pleased!

These people were great. Very nice and polite. They did a great job. The people that called from another country was very bad. Not their fault. They can not speak or understand English. I could not understand them. You wasted your money because two installers came out on two different days.

I would recommend DirecTV to my family and friends, most definitely. The packages they offer are great and when you first sign up, the promotions are definitely worth the switch from current provider. They have excellent sales representatives and customer service, very friendly and courteous. They offer more channels in your very basic package than our current provider. Overall very satisfied.

The ordering process was easy, primarily because I could call and ask questions, and also browse the DirecTV website for packages and options. No heavy pressure to order over the phone. I appreciated that. The installation went very well. Installer provided me the options available for the placement of the disk. We worked to select the best location for US, the homeowner. He was very professional and with the install complete...WE LOVE DIRECTV!

I have been very happy with your team, so far. Looking forward to a long business relationship after being with Cox Communications for so many years.

Fast, easy and convenient. Great customer service!

Even though I have not gotten DIRECTV installed yet, the customer service has been outstanding so far when setting up my account and answering all of my questions. I can't wait to start watching my TV after the installation. With my experience so far, it would not surprise me if the installation runs as smooth as setting up the account.

Overall it was good.

** was super knowledgeable about what he was doing and help get the problem solved.

I love DIRECTV... Thanks.

Everything has been great so far.

Thank you for your prompt service.

I'd definitely recommend.

From the moment I called the line, until the technician came to install my equipment, I had a great experience with the DirecTV personnel. Everyone I spoke with was very friendly, as well as knowledgeable and quick to answer questions or help me with anything.

The technician was not very personable and swore in front of my kids while I was on the phone with customer service.

This was my first experience with DIRECTV and I'm overall pleased with everything and highly recommend it to my friends and family. Thanks.

So far we are very pleased with the customer service representative and the installers.

Knowledgeable and courteous service.

Unfortunately, I was unable to get service due to the signal not being good at my place.

DIRECTV people were great in everything they did. We love DIRECTV.

Would have been a long time customer if I wasn't charged the 300 dollar credit hold. I wasn't told about it and I know my credit is good.

Everyone I have spoken to has been very eager to help and knowledgeable with the product base.

I was trying to set up a new account and needed to get a lot of information. I was on the phone for over an hour. The first representative, **, was very helpful. When I had to call back, I asked for ** since he knew my situation, but I was told no one knew who he was, so I had to explain my situation all over again. The second person was also very helpful, but setting up the account was very time consuming for me. But, all in all, I would recommend DirecTV.

I was unable to follow through with installation because I could not get landlord approval. Customer Service made the process easy at sign up and easy when I had to close the account.

DirecTV was very helpful, had the best price, worked with me, helped me on any issue, was never rude. Matter of fact I recommended DirecTV to our friends next door and they called DirecTV and got it!

I was very pleased with the agent who did our install. He was very professional. He worked in the rain and did a fast but complete job.

I'm a first time customer and just had DirecTV installed. From the initial call to inquire about service to the actual installation, the service folks did a great job. They provided excellent customer service and showed they cared about their customers and their company.

I think DirecTV is the best Company there is.

I bought this policy to cover my entertainment equipment and computer. I assumed that when I bought it that Directv would cover my equipment as promised. The plan boasted that they had a three-day turnaround. First in January my brand new remote stopped working. Only then did I find out that I must first wait for a mailing label, then mail it from Idaho to Connecticut. The gal assured me that I would get it back in three days. She also said they had hundreds of remotes just sitting there so they could respond quickly. Right away that was a crock, it took three weeks.

I have not had anything less than a wonderful agent on the telephone. Thanks!

I enjoyed those I spoke with and who helped me order my service and any/all questions I had. Thank you.

The phone customer service representative I got was awesome. Very patient, answered all my questions, and if she didn't know the answer she would put me on hold and ask her superiors.

Installer was pleasant and helpful.

Great customer service goes a long way. Very happy for the service I received.

I am very pleased with my technician and DirecTV. I am very excited to have them as a service provider.

I wasn't sure if I wanted to keep my order but Mr. ** was so kind and reassured me that I would be pleased with DirecTV so I confirmed my order/appointment. He is very kind and was a great help.

I had a phone conversation. The person helped me with my problem.

Directv is the easiest and most affordable dish we have ever had! Very easy to operate and if you have any question or issues they get them resolved promptly! From the time we called to the time we had our DirecTv hooked up they were always in contact with us to make sure they were servicing us the best they could!

DirecTV is awful to deal with! I called for a friend to get them signed up and they would not accept the 'refer a friend' discount and the Kohl's gift card even though they did both for my account. The person that I spoke to was rude on the phone to me and then I was told I had to be put on hold so they could find a computer that was up and running properly. At that point I just hung up.

I am very happy with DirecTV. My only concern is that when it rains/storms, the TV goes out. The tech. told me that will happen though, so it's not like I didn't know it. And, I'm only thinking of that now because it's clouding up. But that's the weather part of it and can't be helped. For everything else, I'm happy.

I have greatly enjoyed DirecTV so far and I hope to enjoy it for many years to come!

Thank you DIRECTV for accepting me as your new customer!

Great CS. Helpful and pleasant.

Very impressed with the staff with whom I have communicated.

As a soon to be new customer of DIRECTV I wanted to make sure that I was clearly understanding your services and fees. As a result of calling, I am now fully satisfied. I would recommend that after a retailer initiates the sale, the company should also contact the potential customer to verify and provide additional understanding of the service and fees.

So far so good... New customer here. Am enjoying.

Everything was very quick and professional.

I called just to ask a question about DirecTV service. I had it years ago but went back to cable TV. I recently had some issues with my cable company and decided to look into changing over to satellite. When I called I was greeted by a clear-spoken male which had no accent that I could understand perfectly. There is nothing worse than calling a company and getting someone who had a very strong accent and you can't understand a word they say. I ended up ordering DirecTV. Unfortunately 2 days later, I ended up canceling that order but it was not due to anything DirecTV Customer Service did. It was a personal issue. I will pursue DirecTV again in the future. Thank you for a great experience.

The technician was very nice and give a very good explanation.

Every employee that I spoke to were ever helpful and very knowledgeable in their jobs.

Each rep. I spoke with was very helpful in resolving my problem.

Everything was handled in a very timely and professional manner.

Everything was great.

Completely satisfied with knowledge and competence of sales rep and install technician.

Very good, knew what they were talking about.

Looking to get the best price for the best quality in cable service.

** was a great guy to talk with. Very nice and explained everything that I had questions for. Thanks.

Went to pay my DirecTV bill and little did I know that they have been charging me for something that I did not order. They had added a channel that I would never order and it was 39.99 monthly. I live on a limited income and why would I do that? They have been doing it for 6 months and it amounts to 190.00. I want to either be credited or I want my money back. This extra money would mean a lot for me. Thank you.

Everybody was friendly and answer all my questions.

So far great company. Great representatives and they were very helpful. Thanks DIRECTV!!!

Tech sent was courteous and answered all my questions.

It was all good. Very helpful in all aspects of the business.

I called very irate and the lady kept her calm and gave me different options to resolve the issue. In turn, it calmed me down and I was satisfied with the resolution.

DIRECTV works great in our area. It’s affordable, has great customer service reps and technicians, and easy for the family to use.

All of the customer service reps were very courteous and informative.

Was interested in getting DIRECTV for my home but was unable to do so because my building wouldn't allow it. The customer service representative was very helpful, although I had signed up for the service and had to cancel she helped resolved all my issues and then apologized emphatically, and said told me that she hope that I'll be able to enjoy their service sometime in the future.

My experience may have been smoother if I only had to talk to one person like I did when I called Century Link.

The help desk representative not only helped with my original question but gave me extra information that was very helpful.

The installer went above and beyond what was necessary to satisfy me.

Non pushy (not your typical salesperson), friendly and really knowledgeable!

Called DirecTV to change my phone number, able to get a hold of customer service right away. They took care of it.

Thanks for trying to get my service to work. Too bad I'm stuck with Comcast.

Great customer service. I'm very pleased.

My overall experience with the representatives I spoke with on the phone and the mail tech who came out to install everything was very positive. They were friendly, knowledgeable, and courteous to me.

I am so happy with DirecTV. I am having to get used to the remote, but otherwise no problems.

Everything went well the second time. The first time guy left said he needed longer ladder. Would need to reschedule. 2nd guy brought same size ladder. Said, "No problem", and crawled all over the roof just fine. Maybe the 1st guy doesn't like heights.

She answered all my questions.

My husband was approached in Wal-Mart cornered and told that switching from AT&T U-Verse to DirecTV would save money while providing better service faster internet etc. After far too many phone calls from the sales guy (**) my husband caved and agreed to switch. Then he had to call Cox communications to set up an account for our internet. This was already strange to me. Then the installers came out after 5 pm on a Friday, did not provide the genie for the fifth television as ordered yet wrote down it was installed and that he collected cash money. We did not pay anyone.

They were all so very helpful with our needs. Gave them a call a few days ago to ask a few questions about the packages. She was very patient with my crazy family and all our questions. They could answer all our questions plus more. The sales representative that came into install was very nice and worked the best he could in all this rain. Our appointment was scheduled between 12-4. He called me around 11:30 to let me know he could be a little early and had everything set up in just a few hours. We are very pleased with our service and will recommend to our friends and family.

Installation man was great. Order rep was great. Need to simplify your system to make it easy and quick to sign up and get service. Do not like the contract thing, though. I would love to see a system where you pay for only channels you want to get, and not packages. You are more costly than Comcast Cable and Dish Network. Great video picture but limited features. Comcast Cable has great features via their remote control.

My experience was easy. Professionally handled with knowledge and courtesy. The installer ** was phenomenal. Did a neat and tidy job and was very patient with me in teaching me how to work the TV and remote.

Very helpful, friendly, and solved the problem we had.

Person very nice and helpful.

Sales rep and installer were both very professional, courteous and thorough. Very pleased so far. No complaints!

I would like to see more options regarding program and selection of channels. Most cable/satellite co. don't really offer much and is the same across the board. If you had better selection channel options more customers will make the switch.

Personnel were polite, knowledgeable, and efficient.

I needed to start new service at our new location and the sales rep was excellent in telling me what my options were and answering my questions. They also continued to remind me that I was a valued customer and thanked me for coming back. Everything was very clear and easy to understand.

DirecTV and NCO Financial Systems have been harassing me for years. When I went to fill out an application for rental property we were approved, but two days after being approved by Ashford Realty Group, they said I had to pay off a collection agency (whom I did not owe) before we could have the town home. It pertained to DirecTV (whom I also do not owe). This should not have been even an option for me to pay when filling out an application for a home to rent. That is not what they look for on applications.

Happy to talk to someone in the US and also understand them. Getting Verizon and DirecTV together somewhat bad but got I hope everything ok after 3 days.

Installer was excellent and informative.

Nice, knowledgeable, understanding people with very good attitudes.

From the initial phone call to place the order to the completion of installation my entire experience has been positive. With each encounter, the person I spoke to seemed customer service oriented. I appreciated that the technician showed me his ID as soon as I opened the door.

My service technician was very knowledgeable about his job. Very professional!

I have had previous cable companies and they don't compare with how easy it was to start my account and get the technician to my house for the installation. Everyone from the customer service representatives to the technician, I am beyond satisfied.

I've had DirecTV in the past in Virginia and the service was not good. You could never reach them. This experience was so different. Your advisers really cared. They took the time and were very polite, helpful and friendly. I would recommend them to anyone.

Nice, attentive, and knowledgeable representatives.

All your people were fantastic! My stress and concerns are all because my knowledge of computers and other techy issues are very lacking. I was required to do much computer setup accounts and email which is not very comfortable for me. Also I am told CenturyLink will mail me the equipment and I must set it up myself or pay a $60.00 fee for a technician to come and do it. Hopefully it will be as easy as they say. I will know in a few days. However, I feel with people such as myself you should get an initial technician visit just for first time set up as part of joining.

Everyone I have talked was extremely helpful and answered all questions.

I am a new customer. I had two questions and both were answered to my satisfaction.

They was very excellent and very kind.

Super-informative on the phone all the time I call. Asking about installation costs, line of sight. Billing was all taken care of in I think under 15 min. Plus installation in 3 days was cool too.

Everyone was very helpful. Thank you.

The gentleman who installed my service was awesome...also friendly, professional.

So far so good. Installation is today. Hoping everything will go ok. And the bill will be what is quoted.

We had no line of view or contact with satellites unless put a pole in yard. We didn't want that. And so decided not to purchase right now. Everyone from first call to last call been very friendly and accommodating. Very good company. The service man let me see exactly what we were up against. Just a great experience.

Great service, wonderful technician!

Pleasant, well versed sales and customer service employees. As a brand new customer, I'm hoping this good service continues.

I had to try DirecTV after months of waiting for my cable TV equipment to finally work. I ordered then cancelled the service from DirecTV after my current cable finally started working. The process was fast and easy and required very little effort - they make it risk free which is great! All in all it was a pain free experience to both order and cancel the service.

If I did not call DIRECTV back on 6/15 for a second opinion online of site, I would not be a DIRECTV customer today. Kudos to ** (second tech) for a job well done.

Still a very new customer and so far I couldn't be happier. The customer service department was great and easy to work with. The installer was quick and efficient, and patient teaching us how to work the remote etc.

DirecTV made switching cable companies so easy. Their customer service and thoroughness with the job was a big relief compared to most! I will definitely recommend DirecTV to everyone I know!

Tech that did the install knew what he was doing. He had total command of what to do and how to do it. The picture quality was just as he said it would be while he was deciding on where to place the antenna. The picture quality is better than Comcast cable.

The customer service reps were so knowledgeable, friendly, & helpful!

Everyone was very professional.

Love the variety of channels. I really enjoy and look forward to my service being installed on Monday. The only thing I don't like is having to wait a week for installation.

I was very pleased with your customer service rep over the phone and the gentleman - the tech - they came in and installed it very efficient, very helpful and I thank you.

Not all pricing was disclosed on original order. I was not told there would be a $15 a month fee on top of the 6.50 per tv box for the Genie service.

It was a very good experience. I had a great representative. He went above and beyond to help me.

I was going to have DIRECTV installed in my home, but the company I'm with now made an offer I couldn't refuse. However, if I have any problems with my current company, I will definitely reconsider DIRECTV.

I almost cancelled, but the customer rep convince me to stay.

I was calling to cancel my install for this Saturday, and the service Representative ** wanted to know why. I told him I changed my mind and was going with another company. I also mentioned that I had already told him that when he first asked how he could help me, but he must not of heard me. This set him off and he got a huge attitude, "oh no, I heard you the first time", he said. I asked, "then why are you asking me again? I just want to cancel and get this over with." His reply was, "wow". I asked him to drop the attitude which I didn't appreciate and please just cancel the order. He was so rude and said, "oh yeah, I'll be cancelling your order alright, don't you worry about it." I asked him why he was so angry, which he didn't respond to.

Even though in the end, I could not get DIRECTV installed because the satellite signals were not accessible because of my location and a huge tree that contributed to the obstructed view, everyone that I dealt with throughout the process was great... professional, proficient, yet fun to interact with and very down to earth. Excellent Team!!

I was a customer of DirecTV for approximately 2 years and had many issues with the satellite service. The Genie Boxes and remote controls did not operate correctly with many cases of the service freezing up and the remote controls operating the system very slowly if at all. I called many times and each time the same response was given, reboot the system. Which would work for only a few days or weeks and the same problems would return. Finally a second set of Genie Boxes were sent to me to solve the issues I was having. The second set worked fine for a few weeks and the same problems returned. Plus any storms that came over with thick cloud cover would also cause the service to go out.

As I was "shopping" around for TV services, I did not feel obligated or "pushed" into using DirecTV. The customer service was awesome, I was asked what my needs or wants were and was given several options that would work for my budget and family. At the end of the phone call I wasn't asked "when can we come out and set your order up" as I was asked with the other companies, instead I was told I could set up an order id # and if I decided to go with DirecTV all I had to do was call back, give the id # and set up the installation without any commitments.

Excellent customer service. Friendly and addressed my issues quickly.

Easy to deal with. Not too much haggling, trying to sell you something even though I ended up cancelling service due to other family members not wanting to change service.

I was interested in getting DirecTV. Unfortunately at this time I am not able to continue with getting the service. But the customer service was fast, friendly, and each rep I talked to was knowledgeable about the company and services that you provide.

The install failed because installer indicated my dish equipment had trouble reaching all 5 satellites so he was unable to do the install.

Your people know their product and are superior to my previous outfit.