DIRECTV Reviews

It was the best customer service that I had encountered in quite awhile.

Installation - Great customer service. Would recommend!!

It will not work for us due to so many tall trees on our property and in our area. I would recommend your company and service to anyone. I experienced efficiency, honesty, kindness, professionalism and good communication with all your employees/workers that I came in contact with during this time. Thank-you for your service. I only wish you would invent a device that could get a signal that would work in an area with so many trees. I would love to go to another company like yours rather than the one we presently have. Thank-you again.

When contacting DIRECTV, my call was handled quickly and professionally. My contact with customer service was pleasant and informative.

I would recommend anyone to DirecTV.

It was explained to me that the change I wanted to make would increase the cost of my service.

Answered my question to the fullest.

I am looking forward to having DirecTV as my service.

Thank you for your help with my service need. I am very satisfied with my service. I didn't have to wait very long for a representative and when she came on the line she didn't take long to answer my question and set up my service. Thank you!!

I was pleased with the professional manner in which I was treated. The sales representatives and the installation personnel were very friendly and courteous.

I was very excited about changing to DirecTV but my home does not provide a direct line of sight. The tech that came out was patient with explaining to us what the problem and was very apologizing for not be able to service us. Call in to figure what my next step is, Christopher was very helpful with leading us in the right direction.

Everyone I have talked to so far has been very polite & helpful. I wasn't on hold for very long either.

I was dissatisfied because I was told I was receiving the fastest speed internet and yet I found out all I received was 24MB when in fact because of the area I am in that is the highest. I left Cox Communication because of a very similar reason. If I had known that you only offered 24MB upfront I would not have signed up with AT&T because I was getting 100MB at Cox. That information should have been disclosed to me with my initial contact.

Cable is terrible. DirecTV is the best. Everything is better.

Things so far have worked out well.

The service tech was very good.

Overall experience was good!

Despite being registered on the "do not call" list and an email confirmation from DirecTV that they would stop the robo calls, I am still receiving them on a daily basis. Extremely annoying.

I just want to make a list of things to make others aware of. First, discounts that are promised will just "fall off" of your account without you being told. If they come out to fix their equipment that is malfunctioning they say it will cost you nothing, but then slide a service fee onto your bill. Then when you call to ask about it they say "well do you think you could have fixed it yourself." They will promise you money on a redeemable Visa card to get you to renew your contract then it never gets added to your contract after you agree. Then when you call about it they will say its being elevated to the national office and they will call and they don't.

Sales techs were very nice and helpful.

I like the way they are working. They trying the best to make you happy and that is all about. Thank you DirecTV.

The install tech was awesome!! He went above and beyond! Have already shared my experience with my friends!!

Very helpful with signing up. So far we are enjoying our experience and hope it stays that way.

My problem stemmed from the channel lineup for Choice package that was contained as a link in my confirmation email on Jan 8. The lineup DID NOT contain any regional sports networks, especially Root Sports SW. I called your help desk on Jan 8 or 9 and asked why. I was told Root Sports SW was NOT included in Choice. I explained that the listing on DirecTV's own website shows that it is included, but the rep on that day was emphatic. I almost cancelled my order that day.

It has been a pleasant experience getting my service.

No problems with any rep. Louis so helpful to me but unfortunately installer came Jan. 13 and could not install because of no signal, which actually was no surprise to me. But I have already recommended DirecTV to two friends.

The first installer obviously did not want to do the install. But the second install did a great job.

Prior person I talked to would not take account # for refer a friend.

Called cable was going off. Was told I had old system needed to be updated. I said, "That was ok. I don't want my bill to go up or channels to change." Was told that it would be the same when I get my bill. $20.00 higher and in a 2-year contract. They said they sent me a email telling me that bill was going up and would be in a 2-year contract. They did not. Been with DirecTV since 2009. Will change soon as I can get out of contract. Very dishonest people. Tell you one thing, do another.

I will be finding a way to speak to Karen if I have anymore questions or concerns. She was a total gem and I appreciated her time.

Everything went fantastic and very smooth. HOWEVER, the only issue was the AT&T customer service reps kept messing up my request to correct the billing address, account numbers, and phone numbers tied to my name. I pay for my son's service in Toledo.

My son who had referred me to Direct received a credit as well as I because of my call. The technician was very helpful & friendly.

We had signed up for a new DirecTV service, but had changed our minds. The girls did an efficient job of clearing it up.

Awesome people, very helpful and weren't pushy like Time Warner.

Just the only thing was that my install was scheduled for 1-12-16. The tech called me on 1-11-16 said he would be there at my home in 20 min. I said hope not, my appointment was for the 13th. I had already taken off for the 12th. Now I had to take for the 14th.

My service for 2 years was good, never had any problems. But when I moved and was unable to take DirecTV to my new address they turned shady. My early termination fee was $26.00, yup that's it. No complaints. (Wait for it.) So I gave the rep my address. She told me that the law says I can have any cable co. I want. I'm like "really?" So I checked and yes that's true in Oregon. But my manager said no so I call back terminate the service. They were supposed to send me a return kit to send equipment. So I'm wondering why I haven't received anything in the mail. Mind you I called 2 times previously and gave them my new address. This morning my account is negative 206.86, DirecTV took out. I'm like WTF. I call and guess what, they NEVER UPDATED MY ADDRESS. So I call. "DirecTV rep. made the mistake not me, please refund my money." (That's part rent money.) They flat out refused.

Price - Wish it could have been lower.

My experience was very positive from the first contact to the installation which was done in a timely manner by a technician who knew exactly what he was doing. I couldn't be more pleased, and the picture is so much better than U-Verse.

It nice to have someone who is patient and willing to repeat himself to my husband after telling me things the first time. Also willing to giving us time to think about it. I am sure someone else will appreciate it too. Hopefully our service will be as nice.

Have not been in my Nevada condo for over one year. It has been re-rented to another person for months. I did not have a bill with DirecTV and owed nothing. Suddenly after the AT&T take over, they call like a debt collector [from inside DTV]. I tell them the above and that I owe nothing and have been out of my unit for over a year, and have not even seen a bill from DTV. After a nice man talks to me, and he talks to a supervisor, all gets resolved and DTV does NOT have any claim on any money owing and tells me my account is canceled out. They will take it up with the new resident. All fine.

I was pleased with the customer service and length of time between when I ordered and when it was installed.

Very satisfied through the whole process.

Very good people you have!!!

On many occasions I have had to call into DirecTV technical service to provide myself with some kind of viewing experience. The experience has constantly been the picture freezing. When reported they are aware of the problem. There is little to be done and I am expected to give them a little more time to solve the problem. They can't fix it. They have no solution but I am to continue paying and experiencing the problem too. They can figure it out. I was told many customers with the boxes older than two years ago will be experiencing the problem until they complete their research on how to fix it. As a good standing customer for years why can't I have a better viewing experience? No solution is offered but to wait but keep the account current.

I had the service year ago and they offer low price but only 1st month. 2nd month added on other hidden fee added on the bill. Their ad $19.99/month but the actual bill I have been paying is $42.55/month and after one year it is now about $65/month. It doesn't feel right to pay that high for a poor program mostly basic channels and it is absolutely not worth to pay the money for what I had. Customer service answered by people in other country and difficult to understand their english. Bound by 2 year term contract is crazy. Just switch to Comcast xfinity internet and tv for just $79.99/month.

My mother has had Directv since the MID 90's. Every now and then she would have issues that where usually resolved rather quickly. In December 2015, she was having issues with her much older dvr's and was told they needed to be replaced. She had the protection plan and was required to sign a new 2 year contract since hers had expired. She did it in order to get the new boxes because she loved the service. Since day one with the new boxes, she has had nothing but issue: can't read the letters because of square blocks, can't rewind a live program without them freezing, unable to view recordings, unable to connect to internet, no signal at all, and more. Now Directv has sent multiple techs out to replace the boxes, dish, and lines but nothing seems to work. It's been almost a month and it seems to be getting worse. Is this what she is to expect over the next two years?

HOW CAN I GIVE NEGATIVE 100 STARS? I was very clear that I wanted specific channels and was promised these. When I asked about them, I was told it would 5.00 extra. It is not the 5.00, it is the principle of the issue. Horrible company. Go with COMCAST OR CHARTER. Beware of this company that makes FALSE PROMISES.

Max was so cool. If all people did their job like he did life would be easier. Showed us cool stuff and knew what he was doing. Was on time and told us everything he was doing before he did it. We were instantly impressed with the clarity of picture.

They are great when you are signing up for service. After that, terrible customer relations. Every time I called, I was sent in circles, until I made noises about cancelling my service. My bill would randomly skyrocket, and no one knew why. And when we were moving, they wanted to charge a crazy amount, to move 10 feet, to next door! -- when I complained, and said I would rather cancel, they somehow dropped all charges, and my move was free. Then they shut my service off on Christmas, said I owed one amount, until a week later, I finally gave them the boot. Now they said I owed, the termination fee (expected), plus the first amount they told me and NOW I am being told I owe even more, because I missed a payment -- when I have proof I paid it! WOULD NEVER RECOMMEND THEM.

Representative made sure that my issue was resolved and that all my questions were answered.

Technician that came out to do the installation was on time, work hard DB and explained what he was doing. Good job.

The DVR of one of my TVs failed (defective hard drive). I called DirecTV and they told me that they would replace it at no cost to me. After a week the DVR was replaced, but my DirecTV bill went up because the new Drive has a Home feature that enables to access recordings from the same DVR across multiple tvs. I still have 2 DVRs and 2 tvs. I did not ask for the Home feature. I was told that my DVR would be replaced or fixed at no cost to me.

I have had nothing but positive contacts with DIRECTV associates.

I like how the sales rep got my problem taken in a timely fashion.

I am very pleased the way DirecTV handled my case - transition to be DirecTV customer. Sales representative Mary was example how customer service representative needs to be. Jung Man ** who connected my equipment was nice, professional, polite, the way everyone should be to representative good company. Thank you DirecTV.

Very happy with the experience.

Your reps do not listen to customers, very disappointed, canceled 3 times, did not hear me. Truck comes to my house and stays for 25 minutes. I was not home, neighbor told me. Called me Sunday morn at 8:00 am about appt. It was like a nightmare!

The Tech would not place the dish on the house, so we had to get another tech that would mount the dish on the house.

Everyone I spoke with was very patient with me and made sure that all & any questions I had were answered.

Overall I felt like the customer service rep really tried to help me and went above and beyond "just doing his job".

CSR and Installation have been awesome to deal with. Very reliable and please.

Installation went very smooth.

We still are not installed, another week with no rain, hopefully.

From start to finish, the initial service set up and install went very smoothly.

Given less package against my existing U-verse account.

Excellent service from start to finish.

After being "sold" a DIRECTV package and a scheduled install being not submitted, the service team came to the rescue. They did what they could to help me and enthusiastically. Thank you!!!

I was relocating to a new house. I spoke with the relocation department before my move and on the day of the move everything they promised me was a lie. I called customer service about the issue, they told me there's nothing they can do to resolve the issue. The customer service managers act like CEO's because they know the complaint stops with them. It seems like DIRECTV gives them the power to say or do what they want. The reason for this statement is that DIRECTV makes it impossible to find contact info for any of the higher executives.

Service was great; informed, friendly staff very helpful with queries and describing, setting up program.

Great customer service.

I did not realize that a dish had to be installed and I didn't have approval from my homeowners' association. I had to reschedule until I had approval.

Personnel in customer service are knowledgeable and did everything in their power to give me info on rates of service, channel lineup and what to expect when the technician comes to my home. Very happy with DIRECTV so far.

I spoke with a live representative right away without having to navigate a "maze" of automated questions and transfers. The representative was informative and patiently explained, in depth, the information I needed.

The reps I spoke with were excellent. Helpful and insightful.

I called because my bill went up. Which I knew it would. I know they have the ability to lower bills. I know this because I have talked to others who have had their bills lowered without losing packages or programs. Consider myself a loyal customer. I always pay my bill on time. I talked to 2 different employees and both were very pleasant, no complaints with them. My complaint is they always offer the best deals to new customers rather than trying to take care of the good customers they have. Even though I really enjoy the DirecTV programming, I will probably be cancelling my service based on them not taking care of the customers' needs.

Satisfied. Great installation guy also.

We are pleased with the sound and also your closed captioning system. We are both hard of hearing. I like the fact that we can watch TV on the iPhone, iPad and computer. Not happy that we have a dish on our front lawn in the middle of my flower bed, however. We were never told that your service came through a dish.

I originally order DirecTV but had trouble conversing with your sales rep about providing me with information regarding an Internet Service. So I changed my mind and called and cancelled my service.

Technician answered all my questions respectfully. Very professional.

It's not installed yet. So I will know more after it is installed but from what I have heard from others they give it a very good report.

I was not pleased when I saw service charges were going to be $49 each time I needed a tech to fix something. Always was included in the price on other cable companies I have had. I was happy to get the service package for a minimum price. Of course I ended up having other questions that got answered so all went well and I will be looking forward to seeing how well everything works out with the Dish TV program.

Appointment rescheduled for another time. Great customer service.

The cancellation was handled promptly.

Only issue I have is it taking a month to get my new service installed.

Since I bought the service from Directv on December 28, 2015 I asked the salesperson what was the best plan he could give me. He explain to me about the deal. I told him that I want it to save monthly on receivers, that if I could download the Directv app on a wii or Xbox and he told "absolutely". That was the fist lie. Then one week later the installer came. He didn't bring the right equipment (receivers) to install. I told him to wait that I was going to clarify the situation by calling Directv customer service. He told me that he could not wait for that because he had others installations (it was a rainy day). I missed the whole day of work waiting for that installation.

Customer service is the best. Sales staff is top notch and persistent. So far so good.

Last rep I spoke to understood what I was concerned about and met my needs.

Very helpful and friendly.

Fast and professional.

We really appreciate everything that Sean from Lincolnton helped us achieve. We love our DIRECTV and the man that installed it was wonderful.

Friendly, outgoing personality, wanting to resolve the issue. Not a robot. This goes a long way to respecting a company. Thank you.

After reviewing the 2nd year cost for adding DirecTV and discovering it would result in a significant increase over my current service costs (primarily due to the cumulative equipment rental costs) I decided to cancel the scheduled installation. The cancellation process was very painless and the DirecTV representative really tried to find a plan that would work but was not successful. She was very polite and understanding and I was left feeling that she really tried to help me.

Everything was great.

He was very thorough and made you feel like good about getting this service. He was very good at explaining everything.

No complaints. I signed up for your services but decided to stay with our present carrier when they lowered rates. Everyone I spoke with was very nice and patient with many questions.

I am changing to DIRECTV due to my financial situation. So I'm hoping I don't regret it. Call rep was knowledgeable of product and was happy to offer discounts to save my business. I am looking forward to my new acct.

Appointment was on time.

I decided not to have your dish installed for several reasons. The installation rep that came out said that due to the heavily treed area there was only one small opening to place the dish (on the roof to the front of house) pointing through a small opening in trees. Since, in time those trees, not on my property, would close the opening, I felt that was not a good option. Also since my house has 25 year, he could not hook up to the old coaxial cable. Only option offered was to run cable over the roof, down the back of house and bring cable up through the floor to connect to TVs. Again not an acceptable situation. I do understand that none of the situation is the fault of DIRECTV but I'm not satisfied so I could not give a higher score.

Thanks for the great device!

It was a pleasant experience.

Very good customer service. Great deals. Great everything around. And I heard may be the first satellite company may be having INTERNET. Thanks.

Friendly service and quick to help answer question. Also, did a recap of service I recently purchased or at least gave the option to have service explained.

We recently moved to TN and the ONLY cable service available in our area is DIRECTV. That's where they get you! Customer service? None! Service absolutely horrible! Constant interruptions, Programs Freeze, sound doesn't work on different channels, hit or miss. I have never had such horrible cable service in my life. Customer service are just people who answer the phones and give you lip service (human pacifiers). I would NEVER recommend DIRECTV to anyone and if you're thinking of signing up with them take my advice and DON'T! You will regret it.

Problem 1. I signed up with DirecTV about 3 months ago. Come to find out I was unable to get internet service because my side of the street did not have access. Took 3 weeks for service to be connected. Problem 2. We signed up for 24 mbps. When tested, we only have 17.3, 9.8 and 5.10 which means we don't have 24 mbps and it's not constant. Prob 3. Customer service stinks. I spoke to a TG at U-verse and Tim @ U-verse on 1/6/16 and they both had my wife on hold for over 45 min. Prob 4. When you call DirecTV and on hold for over an hour, your call is rerouted to U-verse and TG states he can't help me.

Overall, the service was great.

Our TV service providers have included local cable, Dish TV, Comcast, now DirecTV which feeds us constant signal Interruptions of movies and sporting events for hours at a time is the norm. Replacement equipment has made no difference.

When I first call DirecTV I specifically asked what it would cost me to get a connection where I could watch NBA games "now" on any channels where the NBA plays other than TNT, and I was assured I would get it and was quoted $36.49/month, free installation and only have to pay $21.15 to have the order processed which was cleared via debit 01/06/2016. Before the technician left, I made sure I could get the channels where NBA plays and was advised by technician the channel for NBA is not on my package I chose. So I called DirecTV and was telling about the issue but unfortunately I was answered by very impatient lady who I'd say is not nice to talk too so I asked for another person instead and was fortunate to have Mr. ** and he resolved the issue of me to pay $36.49/ month only.

I needed to get a channel that wasn't in the package I had. It was fixed.

I had to cancel because I realized that I would lose what I recorded on my current DVR.

DirecTV has one of the most professional and courteous customer service departments around. Yes problems do arise, as with any business, but when they do, they are accountable and they take care of their customers and to me that matters.

I called DirecTV to install DirecTV since Comcast increased the monthly invoice. I was told they could install it. However when the gentleman came out, he said it would not work. We have too many trees and bushes in the way.

Cancelling my install for now. Csr was very nice & clear on everything.

The technician was so prompt he even beat me there! He was very neat, knowledgeable, friendly. He even had a great attitude with the rainstorm going on.

My son liked it very much.

DirecTV install. Everything went really well. Thanks.

I am very satisfied with DirecTV experience so far.

Installer was very efficient and knew what he was doing. Explained everything very well. Made sure that all equipment was working before he left. Only thing still do not understand is what package we have and what exactly we are paying. Email confirmation did not really identify.

I am very disappointed in the Directv customer service. I signed on to Directv 3 months ago when we moved. When I signed up I asked if I could add additional boxes later and was told absolutely with no problems. When we moved in we needed to do a lot of work to the basement before we could use it. I didn't want to pay for a box. I wasn't using yet. Now that I need the box they want to charge me an extra $50 (on top of the $99 box fee and monthly charge) because I haven't been a customer long enough. WHAT! $50 just for not being with you long enough yet. This is ridiculous. I am locked in for 2 years so you know I'll be with you for at least that long. I wasn't charged anything for the boxes I got when I signed up. They should have told me this when I asked originally. I would have paid the $7/month fee for the last 3 months to avoid the $99 + $50 fees now!

TV info was great but the info on the internet... SUCKED.

After the problem we had to get it installed, the people that finally helped was great at solving the problem.

You guys provided great service throughout the whole process. I would definitely recommend you.

You guys are awesome.

I am very happy to be a part of DirecTV. My experience started out great. When the installer came out, I must say at first I was concerned as he left saying he would be back. I even placed a call when it became excessive amount of time. However, after the explanation, followed by impressive competence, efficiency and courtesy, all was forgiven. My overall experience was very positive and we are pleased. I will definitely recommend DTV to friends and family.

Very professional and helpful.

I am a new user. I have no problems yet.

Installation Tech was so polite and friendly. Great customer service.

We decided to sign up with Directv after having Netflix only for a few months. We called and got a great package for $66 a month. First month bill came - $66 dollars... no problem! Next month $76.... Next month $88.... Next month nearly $100. Called and complained when it went up the first two times. Customer service said packages were added by them (NOT ME), they were hidden fees when we signed up. I asked her to remove my service. I was not paying $90 for television every month. Customer service assured me that would not be this high next month (Which I assume she never noted in the chart that I called, the lady I spoke with today said there was no record of wanting to cancel - Thanks Directv). No, it was even higher!

We were referred to DirecTV from a family member who has had DirecTV for 20 yrs. and very happy with the experience. She shared with us that both of us would receive a $100 referral credit, so that was my reason for calling customer service.

I was lied to about the cost of the service and the equipment that would be installed. Once I found out of the discrepancy, I called to give Directv a chance to resolve the issue. I was told nothing would be done and that if I canceled, I'd be charged almost $500. This company is a fraud and I can't wait to be done with them.

By far... Complete attention to the customer!

After several times of contacting them no one ever resolve the issue that I was having with the bad service. Multiple contacts, way too much time spent being on the phone I finally decided to go back to Dish where I had just changed from. That seems to not bother them either. No one ever lift a finger to see why our service is better. "Please stay here and we'll make whatever the issues are," happen nothing like that. So in return to all of it multiple calls dissatisfaction of service etcetera they have now taken almost $400 on my checking account. Does it really makes sense? They have sent me about to return the product, everything was there. They should have waived the fee. Very dissatisfied. Will never ever even think about changing to DIRECTV.

Wish me luck with my landlord. I would love to do business with your company. I happen to KNOW that other tenants in my building would like your service. If there an antenna or dish that could service the approx. 60 unit BUILDING (to minimize the unsightly dishes) that would be GREAT! Also, is there such a thing as an INDOOR ANTENNA/DISH?

The service I received was outstanding.

I am a new customer and feel that I will remain one with the service and staff of DIRECTV.

I wish all reps were this good at their jobs, with this kind of wonderful attitude!

The gentleman I spoke with helped me in a matter of minutes and didn't take up a lot of my time to get everything squared away.

I had a great experience overall. I had great customer service. They also tried to give me the best packet that will fit my needs. Thank you!!

Professional, knowledgeable, concerned, on point with settling the issue.

I had a scheduled install for 1-5-2016. I was told it would happen between 12 and 4 pm, and I would receive notification during that time period of exactly when the tech would be there. I did receive that notification at 1:51 pm. The text said, "Your technician will be there between 240 pm-310 pm". I had to leave work early, hit some heavy traffic then I passed the tech 1 min from my house heading the opposite direction at 241 pm. I pulled in my driveway at 242 pm, called DirecTV immediately and told them he had left at exactly the time he suppose to have been there. They could not redirect him because he had closed the work order at 240 pm (text plainly says 250 pm-310 pm), a 30 min window. I don't want to be dedicated to a company for 2 yrs with this poor of customer service. I cancelled the install.

Was satisfied with the help I received when the technician could not set up my service.

Searched from new program. "No Information". Missed two premier episodes because update didn't happen at DirecTV. What equipment and what I pay for - not provided. Also when I called to ask about this disruption in service, I purposefully went to "New Sales", they answered immediately. They of course transferred me to tech support. I waited 17 minutes and they didn't help.

On December 10, 15 I noticed my bank account was negative and seen that directv had taken a payment out of my account without my authorization. I contacted them that same day and was told an escalation ticket had to be submitted which can take 3-5 business days for me to get a refund. I never heard or seen the money put back so I called them on December the 15 and was told the time frame for that is 5-10 business days. It's now January 5 and still no refund. I have canceled my service and was just told today that my refund ticket has been denied since I now owe contract fees. I tried explaining that I never would have cancelled if my money would have been refunded in a timely manner. Can anybody help me in this situation. This has caused me overdraft fees in my bank account.

The service from the Customer Service Rep and the Installer were Excellent. I would recommend Directv to any of my friends. Reps were knowledgeable and helpful.

I had to cancel my order for DirecTV because the association at my condo community would not approve the installation because they claimed the signal was unavailable in my location.

Everything was handled professionally and that is what I appreciated about everything.

We are new to the DirecTV service plan, but the whole process was very easy and we are pleased to have made the decision to move to Directv.

Technician was helpful and courteous. Very happy with both the service and quality of picture.

My experience with DirecTV have been easy and headache free. So far, everyone from the live chat lady all the way to the installation tech have been wonderful and friendly. Great team you've got there. I look forward to doing business with DirecTV for years to come.

Experience was delightful with representative -- info was well received. Although after reviewing my budget again, product is still too expensive.

Had no problems from beginning to end. Price too high especially for internet.