DIRECTV Reviews

Everything was handled by phone and the installation was scheduled in a very timely manner. Much sooner than expected and the installer arrived on time.

Excellent service reps. Very friendly and willing to explain everything!

Thank you very much.

Pleasant and very easy to get done. The Representative was very informative and had a great personality. The whole process was simple and very to get accomplished in a short amount of time.

I am very surprise with the excellent customer service within this company from the moment I was talking to the sales rep to the moment I had to call back to cancel my order because of signal problems. The sales rep was very professional and not pushy, I personally hate when people try to push me into something. **, the customer service rep was very professional as well, clarified some doubts I had and was very patient with me. The technician who came to my home was honest and professional letting me know I was wasting my time since the location to install my antenna was not good to catch a signal. The CSR girl who helped me today to cancel my order did not give me a hard time and was very helpful. Too bad I couldn't keep my service with you guys. Thanks a lot!

Customer service even the technician was awesome. Couldn't get better service.

After having some concerns about an independent installer and order that was made, I was relieved after speaking to an actual representative from DIRECTV. All questions and concerns I had were immediately addressed and I was very confident and pleased with my choices and experience after the conversation ended. I would ALWAYS recommend that anyone who is interested, only go directly through the actual DIRECTV number and NOT an independent installer. Less worry and definitely shows up at actual scheduled install time. Thank you!

I'm excited to check out DIRECTV.

** was very professional and thorough. He answered questions and was very patient. Thank you.

Even though I was not ordering service but rather canceling, I was treated with respect or rather as a long time customer. Thank you and I will choose DIRECTV over any TV provider when I am ready.

So far everyone has been great. My service goes in tomorrow and I am expecting I will be as satisfied with the installer and installation as I have been with the sales staff and service representative.

Switched from Dish to Directv. Everyone I've talked to from DirecTV has been happy, kind, patient and helpful. They do the company proud.

The representative for DirecTV ** sold us on the service!!!

Everything went great when I talked to ** and he was able to fix the problem I had quickly.

My moving date was changed, so had to cancel this service but may call and get the service back.

The installation process was easy! Thank you!

My experience was great. I have no regrets and I can't for my service to start. So please hurry up!

My installation tech, **, provided exceptional customer service. I only hope that the rest of the DirecTV team can live up to his level of service.

This was a very good experience from purchasing to installation with everyone I dealt with. The installer was knowledgeable and thorough in explaining how all the option worked. He was also very neat and clean during the installation. Great experience.

I called in to reschedule an installation date with DirecTV. The customer representative was kind. He asked about my day. Then asked what I needed assistance on. I addressed my issue. He professionally and quickly got it rescheduled for me. Then he asked if I had any other issues or concerns. I said "thanks but that was my only issue I needed resolved." The representative was so kind and professional. I would recommend this service to my friends.

The customer service representative was extremely helpful and very knowledgeable on what he was doing and knew exactly how to help me!

Great employee and a rare experience!

DirecTV has been so helpful and so understanding. I have gotten nothing but the run around with Northland Cable. Your techs have been so patient with me knowing it is out of my control! Hopefully we will get this all figured out and get my service set up and running! STAY AWAY FROM NORTHLAND CABLE!

Lovely experience. Sales rep are very respectful and courteous.

Great customer service.

I was personally greeted by a personable man that proved how excited he is about working for the best cable/satellite carrier in the nation. Customer is a dying art nowadays and DIRECTV proved to me it's still a high priority for them. A personable and knowledgeable operator that's a great listener is something that shouldn't be taken for granted.

Everything went great. DirecTV save me a lot of money and I hope. And the people I talk was willing to help.

Very good response time and very effective in resolving issues.

Spoke clear English. Got request done the first try.

Excellent customer service experience on 1st call.

Having new service hooked up.

Great customer service. Knowledgeable. Great personality.

Answered my question quickly and with assurance.

Answered all questions I had and ensured I had no other questions. Thanks.

DIRECTV Customer Service - Completely satisfied with my experience.

All of the reps I spoke with were very polite and professional. I enjoyed speaking to them all. I was especially impressed with the sales rep I spoke with **. He was patient, polite and never pushy. A great spokes leader for the company. Overall a good experience.

I had no problems when I had to cancel my order, and was told I could try again later.

Directv is great. I love DirecTV... Best company.

** was a wonderful salesperson who explained the details on getting started with DirecTV. This is all new to me and I really appreciate his help.

Install date change- Very nice people.

If you read my survey, it was such a frustrating experience no matter who I spoke to including supervisors until I got ** in customer service. He took a very stressful situation and glided through it and straightened everything out. As soon as I am at the 30 day window of time, I will schedule an installation. If it was not for my son using DirecTV, might have gone elsewhere however he is so pleased as I am sure I will be. Hope this information and review prior to this page is helpful.

Easy, accurate and punctual!

Returning customer. Very happy with service provider who came to our home.

Other than the VoIP phone of the rep being hard to hear, the service was great.

Turns out after placing my new order I was told that I could not get my apartment. I called back in and the service department helped me cancel the order with no problems.

We were ready to make a change from our cable company, but was not sure what to do. My first call to DIRECTV was answered by a wonderful person that answered all my questions and changed my mind immediately to give them a try.

I had a great experience with Directv so far. Thank you for providing me and my family great customer service and great tv. Thank you Directv.

I do have cable, but was looking for a better rate.

Happy with the new install.

The installation recognition was very personable, efficient, and professional!

Great service, excellent staff. Very knowledgeable about service.

** was my 2nd call (my first call to ** who was handling my call with ease put me on hold and forgot about me) so I called from another line and got **. She assured me that she wouldn't put me on hold and would resolve my issue and she did. She was awesome!

Happy with service.

My internet was disconnected same day of my installation appointment. I was told not to worry I could still enjoy every except pay per view. I was very excited to hear that. And I thought I need to pay more than my deposit at the time of installing but no I would be bill in 15 days. Enough time to pay them and my internet. Thanks DirecTV.

We didn't have a lot of space to install the dish but your employees were a big help.

My experience was very positive.

I'm excited about having a new TV service. I am hoping that Directv is as great as my friends say it is. So far, sales & customer service has been stellar.

I signed a 2 yr contract with DirecTV in Iowa City, IA last year. After 1 yr around Jan 2015, I called to cancel my services and told their agent I was doing so because I was RELOCATING to Dallas TX. The agent TOLD me I could suspend my account for a couple of months so as to avoid paying the $ 200.00 early termination fee and get the service when I need it. I therefore carried all their equipment with me to Dallas. I said I wanted the service at my new place after about 3 months, after I got settled. The agent DIDN'T ask me the new address of my new place of relocation and, as a customer, I thought the company had my e-mail so they could communicate to me later.

Overall good experience. I would recommend DirecTV to anyone.

The representative was very helpful in setting up the proper results for a recommendation to switch to DirecTV. I realize that DirecTV is very interested in making their customers happy, but having to do a review for every little thing is getting over bearing..

I have no issues. The service and the person who installed the cable boxes was great.

The person who installed my DirecTV was very helpful and did a great job!

Maybe once my contract with Dish I might switch to Directv.

I communicated via chat line to report that I was not receiving service. After trying to resolve this online, the agent said a service call was required. I agreed to pay for the call of $49.95, but I did not want to sign up for the service agreement. I was told that the earliest time someone could come out was in 12 days! Twelve days!! I have had cable, U-verse, and dish services. Never have I had to wait more than a couple of days for service. So, if I had paid for signed up for their service plan, I would get faster service? This is pathetic customer service. Can't wait for Google service in my town.

Yesterday I was a satisfied customer and today I'm the exact opposite. Last night a stupid 10 minute "storm" knocked my service out. No TV all night. Get up early & call them first thing. I have to leave for work at 1:30 & all they can tell me is between 12 & 4 they can send someone. So more likely than not no TV till tomorrow morning. NOT HAPPY about that. So while I have them on phone it's a week or two till I have had service for a year & was told after a year I could get free dvr upgrade, so I ask about it. Guy comes back & says I'm not eligible till Feb., & says it's every 2 years - either way began service in JULY, & have been told by more than 1 person I could get it after 1 year. Then to top it off website says watch direcTV on any device. So I go on computer & only thing I can watch is pay per view movies. Wtf? Bunch of liars.

DirecTV installer was very professional and knew what he was doing, explained everything he was going to do... I would rate him 10 all across the board.

I'm a first-time DirecTV customer and I've been very pleased with everything so far! Great sales reps, awesome technician, and great value.

The experience was easy and prompt. The questions I had were answered well. The rep. was courteous and helpful in all respects.

I contacted you and chose a package that was fitting for our home and ordered it. The installation did not happen on the scheduled date, nor did I receive a phone call stating that it wasn't going to occur. I had to contact DirecTV to get resolution to that. Installation was resolved the next day.

The customer service rep was very polite and friendly.

The overall process of getting service with Century Link and DirecTV has been very difficult as they are two totally separate companies trying to bundle services. My initial order with CL which included DTV was bungled because I was out of town and without phone coverage and could not respond to CL's call. Consequently the DTV service was dropped. I had to add it back on with a series of calls. But the quality of service and knowledge exhibited by DTV has been good.

Overall they were helpful and very pleasant to have a conversation with. I sensed no pressure to change my mind when I decided not to get the product even after I placed an order. If you had internet like Verizon with TV I would have switched.

I had a wonderful exp. with customer service. The tech that came out to my home was awesome.

Order for directv cable - I am very, very satisfied.

Once DirecTV has been installed it seems fine. I will say my HD picture is a little better with Dish.

I am very satisfied.

Everyone has been very helpful in answering all questions leading up to my hookup.

Thanks for asking for feedback and providing great service.

Had to change date for installation. Daughter had appointment - couldn't be there to let them in.

** was very pleasant and informative, and went above and beyond to make me a happy customer so that I did not feel like I had lost an opportunity by ordering online rather than with the mail coupon.

Very knowledgeable sales reps. Installation guy was great to work with, very nice, quick, knew his stuff! Overall a pleasant experience.

My installer was very knowledgeable and skilled. He worked quickly and explained charges, usage and the importance of each component. Was very mannerable, well dressed as well as conversational. He put me at ease and safe with him in my home.

The sales representative was very friendly and presentable. He offered the best deals Directv had to offer and was very accommodating in saving us some money. He also got the order through very quickly and we got our service hooked up very early the next morning. The technician was also friendly and presentable. He quickly got us hooked up and showed us how to operate the system as well as answering any questions we had.

So far everything good.

After placing my order and reviewing the information with the sales representative, an order was placed for installation at the wrong house in the wrong state. Due to this, I lost time away from work. When I called to correct this issue, I was told that it was my mistake for placing an order for the wrong location. This was not my mistake.

I am new to DirecTV and called Dish for a cost comparison. DirecTV was lower and the rep who helped me found a way to save a little more. Thanks to her, I feel like we will be happy as long as rates stay reasonable in the future.

I was very pleased with your employee. She was very thorough and very informative. I do wish I could change to Directv but I am locked in to Dish.

Only negative I had was the many confirmation calls on when installer would arrive who was very professional and prompt and extremely helpful and knowledgeable on how equipment functioned.

Ordering and getting referral discount - I spoke to 2 reps and both were very helpful.

I love having a tv guide which I didn't have with cable.

The salesperson was great. Asked enough questions to know what package would fit my needs and didn't try to upsell anything.

This was the easiest phone call I've ever made! I never had DirecTV before, and I liked the way this was handled efficiently and politely.

Had the best installation and customer service experience. The tech was on time and customer service experience was very good.

Even though the original rep and I both talked about my son's system, who referred me to DirecTV. He never mentioned the program. I emailed back next day, was answered almost immediately. I did have to call to resolve the problem, but it was handled professionally and quickly. Very pleased!!

Lady was very.nice explaining the new bill to me.

Both young men I spoke with were very knowledgeable regarding your product, anxious to help and very understanding when they asked me questions I couldn't answer.

Though there were a few hiccups, I was able to get what I wanted out of the service. Much appreciated to the customer service team and installers.

The initial female who helped me with setting up service was wonderful. She displayed great customer service skills, matched my needs to the correct package. I truly enjoyed my time on the phone with the young lady who assisted me.

The installer took the time and effort to make sure the job done correctly. I was very pleased with them.

Thank you DirecTV. I love the HD picture!

DirecTV personnel were polite, knowledgeable, and helpful to me.

Really good people. Hope they are all like this!

I'll be able to tell you more after I've had service longer. So far, so good. A friend recommended your service.

Added wife to account and resolved installation questions. Was fully satisfied with DIRECTV.

Request for an additional receiver to be added to my original order.

Called to discuss a problem the internet company had caused and representative said that would not be an issue, that DirecTV still can come and do their thing to get my service up and running so I don't have to wait.

So far DirecTV is great! Love the HD picture quality and the TV (genie) remote is easy to use so I am really happy about that! I also like how the channels are grouped!

The representative was very nice and easy to get along with. He wasn't pushy with trying to get me to upgrade my service to something I didn't need. He worked within the price range that I had to get me the most for my money. I am very pleased with the customer service at DirecTV and will use the 800 line instead of the Internet.

Everything was great.

New Install - I am very satisfied.

Great experience due to helpful staff who were very knowledgeable of service offering and pricing.

The sales person was very polite answered all questions and left me with a good feeling about my decision to switch.

This was a great experience. DirecTV gave me everything I needed. Also help me out when it came to saving money.

DirecTv customer service reps are amazingly friendly. And will try to help you anyway possible. Me and my husband can't wait to get our TV installed on July 5th. We're very happy that we choose to become a part of DirecTv. Thanks DirecTv for everything.

Very pleased with the service. And sorry we could not get a signal because of my location...

Completely satisfied customer, from the beginning of the process to the technician, DirecTV service is the best experience ever for me...

The installers and the woman who moved my appointment time earlier was very friendly and courteous.

I am pleased with the service and the help that I got from the people that I talked to.

The installer was awesome.

I was very happy with my set up of the Directv wireless services. My technician was very knowledgeable.

** helped me revise my order with DirecTV. He was easy to understand and very patient with my questions. He helped me look for a inexpensive bundle that works for everyone in my household.

Could not change referral party.

The Genie Wifi is crap. Keeps dropping signal. When I call customer service, they keep giving me a runaround and I can not tell you how many times they have told me to reset my system. Two boxes and several service calls later and still no resolution. Every time (EVERY TIME!!!) the representative on the phone say "My Genie works fine" but I am not trying to get theirs to work - MY GENIE WIFI does not work. Just to put in perspective every (EVERY!!!) other device in my home works outstanding, absolutely no problems at all. THE GENIE WIFI IS CRAP!!!

I am happy that the whole process is very present & positive. I would recommend to my friend about my good experience.

Found price to be more than originally quoted for bundle.

Start to finish it was a good experience. Installer was great.

I cancelled DIRECTV 10 days after it was installed and was charged a $460 early termination fee. I switched my internet, phone and cable plan to lower my monthly cost. I signed up for DIRECTV because the internet and phone carrier I switched to did not have a cable plan available in my area. DIRECTV was installed on Friday, May 29. When we looked at the bill there was a $7.99 charge for insurance, which hadn't been brought up when I asked about the overall cost of their system. Unrelated to DIRECTV, I also realized we needed to upgrade the internet to maintain a level of access similar to what we had prior to the switch. When I recalculated the cost of the new provider, which included the increased cost for internet, the DIRECTV insurance cost and the cost of DIRECTV, which increases in the second year of the contract, I realized we'd end up paying more, so I decided to switch back to our previous provider.

I have had very limited contact. Installation is scheduled June 29 (third attempt to install). I appreciate the kindness with which I was treated. I will be passing along the impression of your company created by your employees and their individual responses to my repeated requests to reschedule.

Most great reps but not all.

Very good customer service and sales reps. Very knowledgeable of their services.

I love DIRECTV for their quality product and great customer service. They are easy to get in touch with and always solve any issues quickly and efficiently.

The customer service representative was one of the best I have ever had with any company..

Thank you DIRECTV for making my experience nice fast and easy. You have a great group of people working out in the field for you.

When I called DirecTV, it is an automated answering system and I was on hold for a long period of time before I actually got to speak with a live person. Once that irritation was over, I was very pleased with the representatives of your company. They were very apologetic when I mentioned the long wait.

Everything was good and I have heard from other people that DirecTV was very good to go with so I had to use them but I hope that people were not lying about them and that we're be good to us. If anything goes wrong with DirecTV and I hope it goes great with DirecTV because I don't like Dish and I would not like it if I have to go back on my word there.

All reps I've talked to have been so nice and willing to help me. I have had to change installation days twice as I am recovering from cancer surgery and have not been able to be there for the previous dates.

Representatives are knowledgeable and if they cannot answer your question will direct you to someone with more expertise in handling your particular inquiry.

Great and fast service. All issues were resolved promptly. Technical issues were looked over and detailed explanations were given.

I absolutely love Directv. The representatives are helpful and answer questions efficiently. With Directv, I've always felt it was more personal, and I've tried other services like Dish and Charter. Directv overall has the best customer service, and I mean... who can beat NFL Sunday ticket.

I called because we received information about the customer referral bonus after we signed up for service. The customer service agent easily added it in for us. She was extremely competent and efficient. The whole call took 4 minutes, if that. More than excellent service.

I would recommend DirecTV to anyone. Everyone was so courteous and patient. I had others and was very unhappy with the others. The technician that done the installation was very careful and explained everything he had done. It was done very neatly. He was very professional and polite.

Excellent all around service received.

The technician was also great and very knowledgeable.

When I subscribed, I was TOLD by Directv representative that all 3 of my friend referrals would be accredited for 30 months. When I called back the second time with their information, I was denied what he promised.

I had to cancel our order because it was going to involve a big move of furniture. Two of the TVs would have been wireless, as the technician recommended, but the other was too overwhelming to consider. The representative understood. The technician was a great help too.

The two technicians were great guys and handled themselves very professionally. We had a problem with the Cox cable that was ran for Dish, but they did not give up until the job was complete.

I was treated with the utmost respect.

Representative assured me the issue would be solved by a credit on next credit card statement.

Just good service. I really like my rep and there was no pressure.

My experience with DirecTV was a very nice and enjoyable set up with your representative. When I called about the issue with the first tech that was sent out, ** was very apologetic and understanding and solved my issue immediately.

Sometimes it was difficult to understand the rules. I believe I finally solved my questions. Satisfied.

They didn't explain everything with me correctly. You record the messages, you should listen.

The sales rep forgot to tell me that Directv no longer uses tripods and that it would cost me a bunch to install the service. I called customer service and the matter was resolved.

Very fast and friendly service. They are a pleasure to talk to.

DirecTV installer only wanted to screw the dish to my house. I have a pole installed specifically for the dish. I waited for 3 consecutive mornings to get the dish installed on the pole. I was told several lies by the installers why the dish had to be screwed to my house. The last morning no one showed up even though we received 2 calls confirming the appointment. Then I found a charge on my bank account from DirecTV. Sorry sorry sorry service.

They drilled into wall and caused power to fail in living room and kitchen circuits. I had no problems with the DIRECTV installer, ** was awesome.

When I ordered over the phone they were very friendly and helpful. And my installers **, **and ** were very friendly and courteous. They are the reason I give DIRECTV very good points.

I was completely delighted with the help I received and I'm looking forward to a long, happy relationship with Direct.

I called DIRECTV and switched service from Cox to DIRECTV and I'm very glad I did. I was paying $300 a month for Cox and not getting near half of the services I am now getting from DIRECTV. I have had service with Comcast and Cox and can say DIRECTV has superior customer service in comparison to the other Cable companies. I am satisfied with my service and wish I would have switched a long time ago!

Can't wait to see how great this service is.

Subject on bill -This has already been answered.

The person I spoke with did not know the answer to my question. She placed me on hold for several minutes while she checked with someone else regarding my question, but then found the answer.

I have dealt with two DirecTV reps (sales and service). Both were patient and helpful. I am hoping that the installation can be completed.

Very good experience with DIRECTV. Called Verizon about slow download speeds (3.0 mbps). I wanted to upgrade but found it is "not available". Very disappointed! I'LL see how it works... If not good, I will not recommend switching to satellite. Verizon said it may get better in the future, somehow I doubt it. A weak spot!

2nd Technician ** - Friendly, understanding, and a great worker who does his job well.

The knowledge between veteran and new reps are too far apart... catching a good rep will make or break a customer's experience with DirecTV.

The first installer was very rude so I have to make a new appointment. The 2nd guy was very nice.

TV completed but AT&T part of bundle not completed yet.

Good service.

Overall, very friendly. Also efficient and helpful. Thanks so much!!

I am pleased with customer service and they have been quite patient and helpful with my questions. Pleased.

I have had DirecTV for approximately 5 years. My bill continued to go up & up. I called them to see what they could do and the price quoted was actually higher than what I was already paying. I canceled my account through CenturyLink and paid what I thought was my final bill. A month later I'm receiving another bill from DirecTV charging me for an extra month of service I didn't receive.

I had to call and tell them someone had compromised my Mastercard, resulting in cancelling my order. The bank denied payment to you. My new card should be here by tomorrow.

From the customer service to the technician who install the equipment, they are all so excellent. Customer service tried to gave me the best deal and the installer was respectable and explains everything. If I have a question he explains it to me.

The customer service agent who assisted me was very knowledgeable and concerned about my needs.

All went well as l expected.

Best experience I've ever had with a TV signal company from start to finish. Thanks guys. Keep up the outstanding work!

Everyone I dealt with was awesome. The installer ** did a great job on the installation and was very helpful with any questions I had. Great experience overall.

Had initially contacted Direct to inquire about possibly subscribing; this contingent upon current provider rectifying some issues. The issues were rectified and so we elected to stay with current provider. However, our experience with Direct was pleasant and very professional. We definitely will consider Direct should the need ever arise. Thanks.

Very professional people. Very helpful and friendly.

DirecTV's customer service is far and above other companies... they actually take the time to listen and find the best solution to your questions... Thank you for excellence!

The representative was very helpful and professional; I had to cancel service connection because I did not realize my husband had renewed our service with AT&T. I will definitely call DirecTV back when our contract expires with AT&T. Thank you.

Everything went well.

Great sales rep!

Excellent sales representation.

Everything went well. All my answers were answered. The technician cleaned up after himself. He was very polite. He wasn't a weirdo. He also went over the whole package that I purchased. He was even nice enough to call DIRECTV and see if I wanted to get a better package.

Technician installer ** was great at his duties, did outstanding work and was very helpful after the job was done to explain and answer any question that I had.

I was not able to take advantage of the deal I was offered, but everyone that I dealt with was wonderful.

I cancelled our installation of DirecTV but will probably call to have it installed at a later date based on my experience so far.

Great job the 2 sales person did selling DirecTV.

Excellent customer service from the front office all the way to the technicians who installed the service. ** even called the next day to see if everything was okay. ** from AT&T was also excellent.

Very happy to save money and to watch local channels.

The sales representatives helped with any issues that I may of had. They answered all my questions in a professional and timely manner. The sales representatives were very friendly. Therefore I had a great experience and would recommend DirecTV to anyone.

The techs were friendly and did an excellent job setting up the dish, the cable and programming the TV. I was very pleased with the installation. However, I was not pleased with the communication between the sales rep. who took the information for the installation because she misinformed me that I was getting a bundle in one installation. The techs were also misinformed and directed me to call a number to correct the problem.

Very pleased with my order. Representative got me good deals for first year. Would recommend Directv to family and friends.

Everyone I talked to was very helpful. The experience was a very good one. I did spend too much time trying to contact someone later at night for customer service.

Very nice and professional. Speaks loud and clear. Caring. Good people person. Easy to speak with.

Very pleased with overall experience.

Thus far great experience with ordering the service, will have everything connected soon. Have an appt coming up, then we'll see the end results after the installment of DirecTV and Hughes internet services.

Easy, knowledgeable personnel. Great pricing.