DIRECTV Reviews

EVERYONE was knowledgeable and friendly!

From the beginning I've been happy with everything. Everyone has been helpful and friendly. This morning my husband talked to a gentleman about upgrading our service. We had a small problem with the upgrade. I called back and got someone else who was very helpful and took care of the problem. Everyone has been very nice. The gentleman who came out to our house to set it up was very nice and helpful. It's been a pleasure working with everyone.

Respectful and nice service. Very helpful.

Great customer service.. & great TV channels. Definitely a place to call.

Very pleased so far with Customer Service & Robert who installed our equipment.

Excellent service. I am very satisfied with this. I will definitely recommend to a friend in the future. Great channels, helpful staff that knows what they are doing. Liked the set up and everything. I would tell a friend about how great it was

I cannot express my good feelings for your people. They do a great job. Thanks.

I was unable to have your DirecTV installed because of one lousy tree. You would think that as long as you guys have been in the business you could figure out how to get around issues like that?! But just for future reference I will most likely go with DirecTV when I move to a new place.

Best TV provider around! Customer service is awesome. I do think there should be more organization as far as coming to hook stuff up the initial day the customer was told but other than that it's great!

Very good company and great service. Would recommend them to anyone. My service man was Ted. He was very professional and explained everything in terms for me to understand.

Customer service and my install representative were both polite and went above and beyond to keep me satisfied.

I liked DIRECTV and would tell anybody to get you guys for their service.

I had a very positive experience. Everyone was so nice and pleasant. Very helpful. Thanks.

Very happy with my service.

Sales - Great. Service - Great. Installation - Awesome Picture.

Travis did a great job hooking the cables up and was very efficient!

Overall, I am very happy with the order/contract that I have in place with DirecTV. Thank you for such a gracious plan.

The technician did a great job. Thanks to Javier **.

When I initially signed up I had an installation date that I was happy with. Next day I received an email that asked me to select an installation date. Called DirecTV and the nice person that helped me resolved the problem and I was scheduled for the next day (also a date that I was happy with).

I was referred to DirecTV by my sister. Called for help to claim $100 discount towards her account and my own... The DirecTV rep I spoke to on the phone was very helpful and excelled in customer service. Also installation process met expectations. Thanks.

The service rendered was excellent.

Making sure I receive the best TV access for the cost.

Install technician was on time, phoned just prior to arrival, and completed the installation in the allotted time frame. Following successful testing of all 4 televisions, installer provided helpful hints on the new features of using the remote control device. Service Center kept us up-to-date on installation date and time.

When discussing all the money I would save by switching to DirecTV... the sales rep used the special pricing x 24 to get a great number. When I got the confirmation email, I looked at the pricing and noticed that the pricing was for 12 months and it would increase $43 after 12 months... this is $500 over the number I was promised. After I called customer service to inquire... and was told yes it really would increase after 12 months, and there was nothing that could be done... that is just the way it is... I cancelled the order.

Had a pleasant experience with hooking up with DirecTV. A service representative HAS NOT been out yet, but I feel confident there will not be any problems.

I would recommend DIRECTV to any & everyone... The service is great and also cheaper. Never a long wait for customer service nor is there a hassle to get a problem fix. They do their best professionally and respectfully. DIRECTV IS THE BEST!

Excellent customer service. I never have a problem. They resolve any issue by phone.

Easy order experience. But have not received equipment in mail yet and install is for Friday July 10, 2015 between 12pm-4pm.

So far I am satisfied. Looking forward to installation tomorrow, 6/10/15.

Customer service was great, very nice and polite both time I called... Thank You Very Much.

Both the online reps and the reps I talked to on the phone were very knowledgeable and helpful.

Very pleased with my first dealings with DirecTV and its staff!

Great experience with my call today. Extremely happy so far after making the switch from Dish Network. Keep it up. Thanks!

The representatives are really friendly and the deals are great.

I am so sick and tired of being charged extra on my DirecTV bill. They give you "deals" and if you don't call and cancel, you get extra charges. I've repeated this many times to many representatives. I DON'T WANT ANY EXTRA CHANNELS! Seriously, people STOP AUTO BILLING for things I don't want! Then I have to take the time to call and deal with it! Once I was charged for 6 months for the premium package that I didn't ask for, want or need. And since I was on the paperless billing, I never even knew it! For 6 MONTHS! BEWARE!

I made several calls for assistance and everyone was very helpful.

The technician was very gentleman and respond very well to all my questions.

I'm so happy to be back with DirecTV. The quality & level of customer service is so superior to my experience with Comcast that I don't even know where to begin. Thanks!!

Our service technician Aaron is very professional, helpful and polite. When he finished, everything worked perfectly and he was neat - he left no footprints or marks on anything. We would recommend his services to anyone seeking a professional job done with minimum interruptions and rapid work correctly done.

Total two times I call to Customer Service - one time to join and second time for other concern. Customer service representative resolve my issue right then and there, I was really impress by their knowledge. For current and future customer, read the detail of package and compare - you get lot more with DirecTV than any other service TV service providers for money.

I never would have known just how wonderful, professional and kind your customer service rep, Ysenya ** is if I'd not had such a problem getting the tech here to install my dish in the first place. Ysenya is an extremely diligent worker who takes her job quite seriously. She showed empathy and understood why I was so disappointed. Ysenya has taken it upon herself to follow up on today's service call to ensure that I'm satisfied and that the installation happens when it's supposed to and is done proficiently. Ysenya is also personable with a great sense of humour. I wish I could thank her in person with a big hug!!! Bottom line, Ysenya is the BEST!!!

The representative are so kind and very understanding about our conversation regarding of the my installation and services I've been calling about. It's so wonderful to speak to a representative, that they're knowledgeable about how to answer the customer and treat right.

Well pleased with the agent who answered my concerns about material that will be used to mount my new dish.

Everyone that I have talked to on the phone has been very helpful and knowledgeable about the products and services I was asking about.

Needed to cancel a new service installation. Customer service was excellent. She handled it swiftly without any problems.

I had no problems with the service department.

Installation went very well.

Installation was on time. The installer, Mr. Edward ** was very professional and helpful in explaining the equipment and remote operation.

Both times I have called, including setting up my account and resolving an issue where the internet provider I bundled with could not install their service at my apartment, were awesome experiences. Both service agents were respectful, easy to talk to, helpful, and made the experience very enjoyable.

I am very satisfied with the representative that I spoke with to order my new service. Also technician was courteous.

The service rep was very helpful and not argumentative. He gave me two options to choose from when I asked about a new deal. Very accommodating.

Sam was our installer and he was prompt in getting to our home and doing the installation. Very polite and professional. Will recommend DIRECTV to everyone I know because of his professionalism. He also took out the time to show us how to use our equipment and made sure we understood how to use it. I really feel I made the right choice to switch back. Thank you.

I was very happy with the service I have received with DirecTV and the install was very fast. Any questions I had were answered right away and were very well explained. If the TV service is as good as the representatives I will stay with DirecTV for a long time.

Great customer service with Jimmy. My order was cancelled due to my brother not wanting it at this time. Spoke with Felix to cancel on 6/7/15. Didn't spend much time with him. But if your customer service people is as knowledgeable as Jimmy then you have a great staff.

Overall good experience getting new service connected. We had been very happy with Dish but when they dropped MAVTV we switched to DirecTV.

I was very happy to be able to get tv service but I could not install because my apartment would not allow dishes, plus I could not get internet.

Totally resolved my problem.

The original salesman gave me the correct information and a great deal to start the service. Installer didn't show or something happened... Took three calls to order support to make it right and reschedule the appointment. The gentleman I spoke with last understood what happened and made it right.

All great so far, less expensive than Comcast with better quality.

Last Rep I spoke to was very nice! Great Rep!

Only one word - great!

The representatives are extremely helpful. I will definitely be sticking with DIRECTV for a long time.

Poor Initial Impression. Please call me to discuss; **

Service was fast, friendly and easy.

Good luck with customer service! I've had many bad experiences but the last one was horrific! It's bad enough when you talk to one of the agents - they don't even have a pulse. But when you get an agent who doesn't care about their job or has no training then it's even worse! I called in to see if there were any discounts since my bill is now ridiculous and was promised many things by an agent in which I find out were not true. Apparently this person was trained and now taking calls and has the right to make changes to my account but none of the changes she said she could make were able to be done.

Still waiting for connection and tech to show today by 12 noon.

It was very nice on the phone, she help me a lot.

Installer was informative, customer service was friendly and resolved my issue.

Your installer was sensational about crawling under my house rather than punching a hole in my new seamless siding. What a great attitude, should get a great big attaboy with his attitude.

Very good service. Very concerned making sure that I knew how to work the remote and features.

I love my new service.

I am so happy that you have been so great and understanding employees and I will make sure that I make the necessary remarks about your company. Thank you.

I'm just started, but up to now it's been great.

I dread signing up. The service is quick to disappear with a little rain. I'm dreading what'll happen when it snows & the tech they sent out to help move the dish to the front of my house so I could reach it in case branches or snow fell on it blatantly REFUSED to do it. I wasn't going to argue with him so I said "okay but I'm not happy". I miss my comcast which I'll be going back to. This is a case of getting what you pay for. Cheap is expensive in other ways.

I'm getting better service and I currently have for less money, also I am receiving a $150 prepaid Visa card which will pay for my first two months service. I'm getting upgraded equipment and I was treated courteously and respectfully and I'm looking forward to doing business with DirecTV, and hoping that I will not be receiving annual increases as I have been with my current provider Dish Network.

First experience with DIRECTV was their install tech not bothering to show up for the 12-4 window though I did get two text messages during the 12-4 time period telling me they had not forgotten our appointment. Finally received a call at 4:30 telling me they were not going to make it due to "sales operation" issues. Don't care! This is what you do for a living DIRECTV. You should be able to hit a four-hour window. The guy on the phone offered me another 4-hour window two days down the road. No thanks! I can get bad customer service from Comcast all day long. Don't need to switch to DIRECTV to get that. Thanks for wasting my day DIRECTV!

Everything was fine.

The first girl never finished the order and left me hanging. After 5 transfers the second girl went out of her way to fix everything for me and get rapid installation.

I had a fantastic experience talking with DIRECTV representatives. Overall, I would recommend DIRECTV to my friends; notwithstanding that the installation in my apartment was not possible owing to unavailability of landlord's permission. Definitely, I hope to have this issue sorted out soon so as to have it installed.

Thank you once again Tia from the Miami office..... You were fantastic. Exceptional customer service.

Everything went ok with the order. I was not sure if I wanted to switch from Dish to DirecTV. The first person I talked with and signed up with was alright but not real convincing. The second person I spoke with did a good job and changed my mind.

The installer came today 7-7-15. He DID a very nice job. Was quick. And I certainly would give him the highest rating allowed. Thank you.

I had a question about the billing breakdown of my account.

The only thing I don't like is all the emails and automated phone calls. I am very busy. I set up my appointments and then honor them. I expect you to also. I don't need nor want reassurances and/or affirmations that each of us will do what we say we will. Going forward, I will pay my bill timely and DirecTV should give me good, uneventful service. If a problem arises, we have each other's information and let's count on each other to contact if needed. Please don't lose my business by emailing surveys and/or marketing purposes. And whatever you do, once I'm on board, don't even think about sending me an automated marketing phone call or survey. Once again, all I want is good, uneventful service and absolutely no marketing or surveys going forward.

I contacted Customer Service for the Refer a Friend Program for my new service. The rep that helped me was friendly, knowledgeable, and took care of my issue quickly. During our call she took the time to ask me how my weekend was - making it more personable than just sitting there on hold. I felt like I was chatting with an old friend. She was able to take care of the issue and get me the credit on my service. I appreciated her thoroughness and concern to make sure that things were right. I just wish the phone company was as easy to deal with!! LOL! Thank you for a great experience!!

The cust rep on the phone was professional & the service rep who came to the house was also professional.

What could have been frustrating was painless. From start to finish the reps that I worked with were amazing. They each displayed a level of customer service that, let's face it.... is very rare anymore. I just wish I was better with names so I could name them specifically.

Very good courteous service.

DirecTV has great customer service. They were very helpful with helping me start new service.

I switched to DirecTV because of the advertisements they put in junk mail. They make it sound so inexpensive, but it was very expensive. I have only had it for nine months, and have called about the service going out whenever it rains and unexplained charges on my credit card. Customer Service has been unable to hear me on the phone and put me on hold for long periods of time. I very much regret switching from DISH Network and called DirecTV today to cancel my service. They told me they are charging me $200 to get rid of them and then they put me on hold. I had to hang up because I got another call, but I am determined to get rid of them so I will call again later to cancel.

Helpful and considerate people assisted us.

All reps and the gentleman who installed the system were very thorough and made it easy for me to understand what I was ordering, follow on calls and emails were informative and the installer was polite and walked me thru the ins and outs of the system. Thank you so much!

We signed up with this company in February of this year and were quoted a price of about half of what we have actually been billed for the past four months. I have had to continually call them again and again to try and get this mess straightened out so that we could begin paying what we were first quoted to begin with. Just yesterday, someone from their corporate office finally called me back at almost 9:00 at night only to tell me that the only discount I was going to get was one that was for new customers for $37 which was less than what I was told by several other representatives I would be getting.

Everyone I spoke with was helpful and knowledgeable and didn't put me on long holds. I appreciate the super friendly interaction with the rep.

New service. So far everything is as I was told and quoted.

Ordering DirecTV was a great experience and very helpful Representative with everything. Will be delighted to ever need customer service again. Looking forward to the installation and enjoying the service provided by DirecTV. Thank You.

DirecTV will try anything to keep you from canceling even if it means hanging up on you repeatedly. Then when you finally get someone that won't hang up, they tell you you are in contract. Won't tell you for what or when it was done nor will they remove the early termination fee when they state they have no proof of a contract. Bad company. Go anywhere else for good TV at a better price.

Opened my bill this morning to find that DirecTv had charged the Sunday Ticket on my acount ONE of SIX charges of $42. I don't watch Football and never have. DirecTV has shady business practices. They also have me on automatic payment so most people won't even notice this being charged on their accounts. This is highway robbery and DirecTV needs to be stopped from robbing people. Imagine the millions of people they rob every month with this shady business practice. $252 per customer, now multiply that by a few million unsuspecting customers. This money comes from hard working Americans to the pockets of shady executives at DirecTV.

Justin was very professional and helpful. He went out of his way to help us with a complicated installation.

After many years with AT&T and recently U-verse, I found that my rates were going up each month. In March this year my bill was $181 for my "bundle." I just paid my June statement and it was for $198! I receive my husbands pension from AT&T, whom he worked for for 35 years, and was trying to be loyal, but living on a fixed income is very hard for some seniors these days.

Everything went fine. Thank you all.

Everything so far has been good. Waiting on install and hook-up.

I had a pleasant experience ordering my DirecTV. The staff seemed good at answering all of my questions and being patient with me when I would get lost. When I had to call to reschedule my appointment they were very helpful in setting me up with a new date and time and did not push for any sooner date. Overall I would say I enjoyed my experience very much.

The customer service agent for Directv was polite and thorough. All of my issues were resolved quickly and I was given every opportunity to ask questions. The agent also went out of her way to make sure I received every discount available to me. She made the whole experience easy and pleasant.

I am trying to switch from U-verse to DirecTV with some difficulty but I hope it will be better because tomorrow the new service will be available for my property.

Very satisfied with the help I received during the time getting my order done. Excited to be back with the company.

All around service with ordering and installation was great!

Wonderful, friendly, informative, accurate, helpful. Great customer service.

Spoke with DIRECTV about an error I had made during ordering and they fixed it within just a few min and were able to apply my AAA discount. The person I spoke to was very helpful and friendly.

I have no complaints.

Very good workers, but very bad laws and agreement.

Overall I had an excellent experience.

Sale rep was professional, helpful and patience.

Pam listened to the problem that occurred with the first technician and she went beyond the call of duty to assure me that installation will happen. Well it did! Pam was able to get our installation done on that same day and the second technician Derek did an outstanding job completing the service.

Understanding of terms as a new customer. He reviewed each area with me and rechecked that I had confirmed date and time of install. Very polite and competent.

I have arranged for the installation of DirecTV beginning September. I ordered too soon but the customer service reps were very helpful in guiding me to change the installation date in a few weeks since September is currently not available.

Had to cancel service. No longer moving to that area.

From beginning to end, I am very satisfied with the customer service and technician.

DirecTV should help customers like me who had to cancel my subscription because I couldn't get landlord's approval to install your antenna. In fact, the landlord of the building where I live only want us to subscribe with Optimum or Verizon.

TV service unfortunately, the apartment will not allow satellite dish on the building.

So far we are very pleased with the outcome of switching to DirecTV. Our installation was quite involved. The technician answered all of our questions - and took the time to instruct us on how to use the remote, recording, etc.

Directv was very helpful and understanding with allowing us to cancel an order for your service. The order was placed by a door-to-door salesman who made promises he couldn't keep. I appreciate Directv's handling of this matter. Thanks.

I moved to NC from Germany last year due to a family medical crisis. Since then, I acquired a job in KY. The temporary house I had did not allow satellite dishes. I called DIRECTV about it and they said I could put my account on hold until I find a more permanent place to live. After I moved to KY and less than 6 months here, DIRECTV sent an email wanting me to send the equipment back. I could only assume they changed their minds, but then they sent me a bill for $400 for services NOT RENDERED! I would have liked to of kept my DIRECTV, but I had to say in the choice.

We were going to try DirecTV to save money on our cable bill, but decided to cancel due to our concerns about reception during the harsh winters that we get. Both the salesman and the young lady who assisted with the cancellation were very professional, courteous, and friendly.

Extremely satisfied with my service!

No, don't think so, we're good. Like I stated, most likely my initial confusion. Was very happy with both representatives. Main concern was billing cycle, but secondary call seemed to have corrected my initial dilemma. Really collectively, one complemented the other. And vice versa. Good night. :-)

Decided to switch to DirecTV instead of Verizon. Installer could not install the satellite in an appropriate place due to Property Management rules. I then had to call to cancel.

Directv have really good customer service. They help me in all the question I had. I was impressed.

The customer service representatives were very helpful and handled each of my calls thoroughly. DirecTV has some rules that force you into a new subscriber even though I had previous equipment and just would like my TV back on.

Great experience, the install tech was awesome. Couldn't be happier. I will never switch from Directv again, the picture quality is impeccable. The tech took his time and did the the job perfectly with a lot of care to our home and property. Thanks Directv.

So pleasant and easy to deal with. Explained everything very well.

New appointment date for installation. Service rep was very helpful. Thank you.

Service was fairly good.

I received courteous professional service.

Satisfied. Looking forward to long partnership with Directv.

We have been faithful DirecTV Customers since 2007. We sold our home and moved into an apartment. I called to schedule a transfer appointment. I was given 7/4 8-11. We called on 7/4 at 11:00 when we did not get a call nor did a technician show up at our door. We made repeated calls to customer service (4) in which they repeatedly said someone would be at our apartment in several minutes. Needless to say, no called and no technician arrived to connect DirecTV. I called DirecTV 7/5, asked for a supervisor. Jerry ** said he could only give us an appointment for Wednesday 7/8 from 12-4. No "sorry you are having problems", nothing. I told him that Wednesday was not acceptable for a faithful customer. No response. I guess being a good paying customer does not matter to big business.

DIRECTV representatives represents good service. I'll recommend them as they are easy to work with and helpful! Thanks.

Customer service did an excellent job of helping me get what I wanted and getting the rate I was happy with.

The person I spoke to was helpful. Did answer any question I may had and look for ways to save me money on the package I chose.

The installer was perfect. Fantastic. All good. Thank you.

My experience thus far has been good.

When I did call customer service the lady was really helpful and really nice. My only was if the tech could put the satellite on a stand which didn't happen, it's on the apartment. But don't get me wrong the tech was very professional and nice also but if the leasing office comes and tells me to take it down would someone come back out and put it on a stand?

I just signed up and haven't yet gotten services but I had a great experience with the customer service representative, reassuring me I made the right choice in picking Directv.

Customer service rep handled it perfectly.

I have noticed unauthorized charges that appear frequently on my DIRECTV bill. Since DIRECTV insists on direct billing and debiting your bank/credit card (otherwise, they put yet another extra charge on the bill), if I don't review my bill each month, there is generally something that sneaks in. When I call them, they are generally good at removing the charge, even retrospectively.

Purchase took 5 calls and date of install kept changing. Install was great. Crew was nice and did the job right.

Every person I have had contact with has been competent and eager to help. Most important, I get "real" person within a few minutes of calling. My impression is that it is a very good company that is committed to customer service. I will be changing the service in my vacation home to directv also!!

Friendly, efficient, knowledgeable.

Customer service rep ** was very professional and friendly.

Waiting for tech for repair right now but I'm sure things will go fine just based on how things have went in the past.

The sales representatives were honest and very attentive to what I wanted. They also made sure to stay within my budget!

They handle my service with care.. I will recommend the service to anyone.

My initial dealings with DIRECTV have be awesome! The personnel are very knowledgeable and put the customer first. We are looking forward to many hours of enjoyable viewing.

Great company. This was a great transition!

I am very pleased with the customer service I received. Having had very poor customer service with my previous cable provider, it was very refreshing to have a courteous person follow through with what they said they would do.

Your install people were very professional and friendly.

The tech was very good at what they did.

The installer never showed up for my scheduled installation. The representative resolved the issue for me.

New business - I was satisfied.

I'm happy with my choice. DirecTV has more than 100 channels at an affordable price.

Very easy to talk to someone about this.

Tech was very polite and mindful in not only doing a great job but completely explaining all aspects of the programming. Very nice experience.

We had found that we could not afford the installation fee at this time so, I called to cancel our appointment. I really like DIRECTV and the treatment I received as we worked through this process. I do plan on changing our service at a later date and look forward to enjoying the quality TV viewing experience your company brings to your patrons.

The agent was very helpful and explained fully what product would be suitable for my family.

Unfortunately I had to cancel my installation and account. I am elderly and I am not able at this time to purchase DIRECTV. All the representatives were so understanding and kind. I was so surprised to see all the negative reviews, since I had a very pleasant experience. Thank you so much.

Install - It was a good experience.

I am satisfied as of now, installation is on Tuesday. Hope all goes well. I pray also my dad's rate will not raise because he hasn't the money to pay for it. Please consider this in one year. Thanks.

It was a very positive experience. With all the different companies and choices out there we were worried about making another bad choice like we did with Charter who only lasted six days before we called you. It was like night and day. Your staff was very knowledgeable and professional, which in turn gave us the confidence to make the switch. We are very happy with the choices we made and thank all of you. We will absolutely try to convert our family and friends.

Great service. Easy to set up install. They will help you anyway they can to get you set up to enjoy your tv experience. Only problem I have is how long it takes to get an install done. Just moved in and it is taking a week to get tv.

Excellent. Very satisfied and happy.

Well pleased with the customer sales people and technician that I dealt with from the beginning.

DIRECTV couldn't provide the service I needed.

Person did a good job and knowledgeable.

Great Company. I was looking forward to having DirecTV because a few of my friends had it and Comcast is too expensive for what I get from them. Unfortunately, my house doesn't have the proper line of sight for their service. Too bad.

Excellent and curious services.

Excellent in resolving issues with package we subscribed to.

I thought the installer was a benefit to our move to DirecTV - he did a great job with the installation, was personable, and gave us a good overview of how to actually operate the system.

Sales rep. not very informative. Service center (**) very good - understood my problem and corrected it. Service supv very good - if not for him would have stayed with company I was with. Thank you.

I had a great experience getting things set up. The only reason I did not rate a 5 was when they came out for the initial installation I was told the location for the dish would be alright. I need approval from our HOA so this was important. I had to reschedule the install which was not an issue, but when a different tech arrived (** the supervisor) he explained that the location wouldn't work due to the inability to properly secure the dish. He was a really nice guy and really saved the day. He went above and beyond to rectify the situation. He really turned the whole experience around for me. He deserves to be recognized for not only figuring out how to make it happen but he was just a really great guy. Joked around with my kids and made the whole experience a great one.

The salesman was great. When I had to reschedule the appointment it was easy and painless. The technician was very nice and professional. Overall experience has been enjoyable and pleasant and easy. I would recommend DirecTV to anyone wanting something different than cable or Dish.

I was very pleased with everyone that I spoke with and all my questions were answered.

Representatives from Directv provided options for Programming I liked before recommending what package they offered. Very good experience.

Changing install date. Satisfied. No problems at all.

I am happy w/your services, even though I haven't hooked up your TV services. I feel you offer better deals, in prices (than Dish does, @ this time). I am looking forward, towards your services. In the near future! TY 4 your time & concerns.

They were helpful and excited to help.

I was very unhappy with my previous carrier. The reception was horrible and the customer service not helpful. I feel DirecTV made the decision easy for me to move on.

I highly recommend Directv. Overall they are just as concerned about a customer getting their services, as they are about how a customer feels. In my short association with directv, I felt like family... that's it in a nutshell!

The person taking my order spelled my name wrong. It's D-A-R-L-E-N-E.... NOT dailine.

Got a great deal as new customer with great customer service.

I am new to DIRECTV. So far everyone has been great.

The rep and the service techs were great. They were helpful and courteous.

Our technician was great. He was very courteous and informative. He took his time and did everything we asked. He cleaned up after installation and explained all the functions to us. Plus a very nice guy.

Decided that the change at this time didn't have any advantages.

I loved everything about my experience with DIRECTV and would recommend it to anyone! I am very satisfied and would love to work with DIRECTV again in the future. The customer service was one of my biggest factors when choosing a cable provider and I have absolutely no complaints.

Very professional and courteous.

All reps have been friendly and helpful when I have called to order service or for questions about my service. I will recommend DIRECTV to my friends and colleagues. I have been a cable customer before this and decided to give DIRECTV a try and so far I am very satisfied with my experience. I look forward to enjoying my choices.

We are new to Directv, having come from DISH. We were thoroughly satisfied with DISH, and hope to feel the same way about Directv. All contact has been positive. The installation technician was very knowledgeable and friendly... very professional and nicely dressed.

I needed to cancel due to job loss and medical.

Customer service - ** was very helpful.

Every representative that I have spoken to have been very helpful and respectful. They were easy to talk to and actually made attempts to connect with me as a person and not just answer a phone and place an order and answer questions. The representative who actually conducted the installation was very professional and seemed sincere about how he cared to do a good job and go above expectations to make sure I was satisfied.