DIRECTV Reviews

Very pleasant and helpful.

They made it easy. Got a great deal in price and installer was very friendly and professional and love my channels!

The installer was terrific. He was very knowledgeable, courteous, and efficient in setting up the equipment. The TV picture quality is superb!! There are a lot of channels to choose from. Only had one day. Love it so far and can't wait for football season (NFL Ticket)!!!

Ordering DIRECTV was not as enjoyable as it could have been. The call to Customer Service was enjoyable and very helpful as it should be. The lady was trained very good.

Installer knew exactly what and where to install product and took care of a couple possible issues from appearing down the road. Was very helpful.

Sale people assured me that I can get the S.F. Bay area package in the mountains above Sonora Ca. Long Barn Ca. 95335 with Bay area Channels. Talk to a Manager - said only get the package in the Zip Code that the Cabin is. We use the cabin only about 15 times a year. DirecTV misrepresentation of the whole Sale was very disappointing. I will say the picture on our new 50" TV is sharpest picture I've ever seen. I had one woman even go over the Bay area what I would get. And line by line the cost, she was right on. I would Love to get call ** from upper Manager. Thank you for your time.

The representative provided excellent service when helping me resolve an issue with an order made for AT&T internet services via bundle packaging.

I had a very favorable experience with DirecTV. I would tell a friend about their service.

I had a very good experience with all the people that I talked to. And the very nice gentleman that came out to the house to hook up my TVs, he was the best. Very friendly and knew what he was doing.

We had a great experience with DirecTV and would recommend to anyone!

Got a great pkg for a great price.

The customer service rep online was very helpful and was able to understand my questions and answer them to my satisfaction.

Person I spoke with was very polite and most helpful.

I was not informed that if the dish was not mounted on top of my residence there would be a $75.00 charge to mount it in my yard on a steel post. I did not want it on the top of my home. Me and the service technician worked it out and I was very satisfied with him and his work.

Commended service. Great. Awesome. Attentive.

We signed up for DIRECTV. Was told to call AT&T for internet and phone but in Connecticut AT&T does not do this any longer. When we tried buying these two products from another vendor along with DIRECTV the price was too high for us, being that we are on a fixed income. Thank you.

Again, as I have repeated more than once in this survey, your staff are at the top of the line when it comes to knowledge. I thank you for your service and am sure we will thoroughly enjoy our new T.V. provider and the service you offer.

Because we live on a fixed income (Social Security), we encountered a situation after we applied for DIRECTV that precluded our continuing our service. We like Direct, and if things improve at some point in the future, we would like to return. Thank you for understanding.

I remarried, we opened an account in husband's name, as you would not offer me the same special rates if I moved my service.

Everyone I talked to with DIRECTV was very helpful and extremely patient with all my questions. I am new to the satellite world and they made me feel welcome. I will definitely recommend directv in the future.

Our technician who placed the equipment, he was wonderful. Very kind and thorough. 10s all around.

The technician and his trainer are currently here. Excellent service by both. Very respectful and knowledgeable.

I just started a new account with DirecTV. Installation was handled professionally and accurately. When I needed to get my account number for creating an account online they were very helpful and skilled. Overall I would say they did extremely well.

My 2 year contract was up when I had a receiver go bad. They sent me a new one. They kept charging me monthly for the broken one. Also, they put me in another 24 month contract which I didn't realize or approve.

I'm loving my new DirecTV.

I needed to change date for installation and the service rep. took care of that. He was a little too chatty asking about favorite football team, etc. Mostly I just want efficient, quick service on the phone, not a lot of extra talk. That would be my recommendation - keep it simple, professional and expedient.

Great interaction with representative and great follow-through by company with emails regarding installation and services.

Everyone has been very professional. Only improvement item I recommend is: Improve the unreliable phone contact w/ Sam's Club DirecTV. I held 3x at 11 mins each… and was disconnected every time. Installer said that happens all the time w/ Sam's Club DirecTV CS #.

Awesome and helpful people!

Was happy and satisfied with my representatives. If only the service your company offers were available in my area I would be ecstatic. I hope to have your service in the future when I am located in your range.

Representative was very informative and helpful.

Installation was on-time, all agents and representatives were courteous, and I was informed at all times of the procedures in progress. And I am very happy with the service I received.

I had some issues with only one rep, I took the last customer service rep, to answer and fix the problem I was having because of miscommunication or lack of info. Everybody else, installer, sales rep and customer service have been great!!

Very happy with our decision to switch to DirecTV.

We are happy to take the advice from Laura & Tom ** who live at ** as we are buying their home. They told us all about the good service that you have and how well the TV stations are and such. So hope that they get credit for telling us about you, so far we are very happy with your company. Thank you.

Although the initial order of service was more time consuming than I had expected, the customer service rep was knowledgeable and helpful in assisting me with choosing the package that would better fit my family's needs. The field tech, Daniel, arrived when he said he would, was very knowledgeable about the equipment, installed the equipment we had ordered and explained each function. He was courteous and upbeat and seemed to enjoy his job... which is rare these days. He did an awesome job! Being a first time customer of any satellite company provider, overall I am very satisfied with the entire Directv experience.

I had the best customer service rep EVER. Never have I worked with such a friendly helpful person.

I'm thinking it may be a good idea to have a tree pruning/removal service that can work with your company for those would be clients that have a line of sight issue to overcome. Not necessarily FREE, but cheaper to the client through subsidies?

Horrible service. I moved and it's been over a month and still haven't been able to get them to transfer the service even though they keep on charging me monthly when I can't even watch any tv. They charged me $150 just to transfer the service, tech showed up on 7/9/15 and said he couldn't get any signal. He told me that he would cancel the service himself but didn't. I called customer service just to confirm and was told that if I wanted to cancel I had to pay over $300 on cancellation fees, when it isn't my fault that I can't get any service. Said that they had to send another tech and will call to schedule the appointment within 24 hrs. It's 7/16/15 and no one called. Meanwhile, they keep on billing. Horrible Service.

While my interaction with DeJuan was great, I can't say that for every one I spoke with. I did have pleasant but long conversations with Charlotte in the SC office and David in the NC office. But I hung up on 3 of your reps because of their rudeness and/or being pushy.

Unfortunately had to cancel order. I was not able to commit to a two year contract.

Just getting started. Setup went well and I'm certain I will be happy with the service and features.

Satisfied. Representative was awesome.

DirecTV agents were helpful, knowledgeable, friendly, and professional even when we had a lot of questions about what we were getting into. Ultimately, my husband made the decision to stay with our current cable provider and even in calling to cancel the installation, I got nothing but friendly and helpful service. I am impressed.

Needed help on getting all the information for hook up.

Thank you guys for your help. Thank you for your informative and pinpoint information about DIRECTV. Look forward to joining your DirecTV family.

The lady again was great. It is too bad on the way to her the other 2 ladies were not nice at all. The computer thing is horrible it should be thrown away.

I originally was looking for the MLB package. Turned out she was able to provide me what I was looking for for the next 3 months. Just perfect for the rest of the baseball season!! Go Yankees... all the way from Oregon!!!

Everyone was helpful and extremely polite! Made this process easy :)

Everyone that I dealt with were very patient and helpful.

Service/sales - Amber did an excellent job!!!

The tech had driven a long way but he was very upbeat and nothing seemed to affect that. Sales had not asked about metal roof so a roof mount was not an option. This made it harder for the tech but he wasn't fazed. He went over all the options available. He was very knowledgeable and professional. He worked with us within guidelines and we were very pleased. Awesome guy!! Best install we've had!!

Customer service very well trained. Thank you!

Called in to simply cancel my free 3 months of HBO, Cinemax, Showtime, Starz. Was on hold 20 minutes before an agent answered. Agent was named Ozzy. I said "I just need to cancel the free movies." He said "Bear with me." Comes back asking me to get a sports pack. I said "Don't need it." He says "Ok your monthly bill is now just 103.79." I said "Not possible. I just signed up and my bill is to stay at 78.99 a month plus I referred 3 friends which is 30.00 a month off so it should be 48.99 plus my tax." He says "I applied your discounts and canceled the movie channels. Now it is 97.99 plus tax and sports fee."

I had a very unpleasant experience with a technician when he lied about knocking on my door (He never did). But when I called customer support I was very frustrated, and they treated me like a real person and understood my complaints. They worked very hard to get me a new appointment asap and a new technician that would be more professional.

I had placed an order with you for satellite internet (Hughesnet) and decided I didn't want it prior to installation. I called you because I had placed the order through you. Your rep gave me the phone number for Hughesnet and was very nice about it.

My calls to DirecTV were professional and very helpful. I dealt with one lovely employee of yours and all my questions were answered and the system was installed the next day by Universal Installations. Everything worked out great.

There was a delay in the installer showing up in the stated time window. When I called, I received a quick response, and everyone one pleasant. The installation was done in a very professional way. I appreciated being given a $50 credit to compensate me for the inconvenience.

Very professional people at DirecTV.

Very knowledgeable sales rep. -- courteous, patient, helpful.

Sales facts presented to me at point of sale were not accurate. Savings were exaggerated. I canceled service.

I was very sad that I had to cancel my services due to the fact that the complex where I lived partnered with a cable company that has bad customer service. Have to have their services in order to receive television and phone service. The agent I spoke with was understanding and was very knowledgeable regarding the products and services. When I move, I'll make sure that I can have satellite services with the provider of my choice and that will be DirecTV.

The installer was superior. Dealing with people on the phone about canceling the internet was bad.

The service from the start to finish was very professional, and lightning. The technicians are very knowledgeable, were able to answer all of my questions, and made suggestions about the service.

I had concerns with bundling internet and TV and they made it easy to understand and broke down the costs. Overall they just made it as easy and painless as possible!

We live in a very difficult area in the country. The only problem I had was my own indecision on the phone and internet. I already know I want DirecTV. It's just a matter of mostly the internet and the phone. We already have internet thru Verizon DSL but it is not adequate for our increasing needs.

The service technician was awesome.

Thank you, very happy all around. I would recommend you to anyone... Feel free to lower my bill. :)

Highly recommend as to the service and will refer to family and friends about the services provided by DirecTV.

I had an issue with AT&T regarding connection to the DirecTV. When I called customer service with DirecTV, the issue was cleared up quickly and with a better outcome for me than was otherwise offered.

I am pleased with how easy it was to order DIRECTV and get it installed. There was no problem with anything. Everybody seemed eager to help in any way they could. The service technician was especially very good. I could tell he was very experienced, and he had the satellite and TVs up and running in a short time with no problems whatsoever.

Investigated DIRECTV to see if I could replace it with cable Comcast. Unfortunately, I could not get out of the Comcast contract. And also, because I needed phone & internet. You bundle with Verizon who does not have FiberOptics in my area and would have to install all new phone lines which would be another expense. Therefore, I had to cancel DIRECTV and stay with Comcast for the rest of my contract.

My experience so far is positive. The representatives have been polite and helpful as well as the technician who came to install my DVR and dish equipment. So that is why I give a five-star review.

Customer service in canceling your service was great. We canceled your service because the sales rep misrepresented the channels you were able to provide, specifically AWE network, which we get on U-verse now. If you pick up that network, we would consider DirecTV.

Original call did not schedule install correctly. Thank you for fixing it and compensating so quickly.

The only thing I would comment on is I think you could do a better job of discounting packages for clients, like me, who have DirecTV in multiple homes.

Nicole and David made my experience an outstanding and happy experience. The respectful and responsive and quick way of answering ALL my questions with VERY genuine care and respectful response to me so that I felt like they were really ok - interested in making me happy and satisfied that my issues were ALL taken care of, and installation instructions would be handled the way I wanted. Nicole and David are the BEST!!!

I really like to have DIRECTV in my home but I can't for some reason. I really recommended Directv to others. I appreciated the time you gave me to resolution my problem. I appreciated the customer service attention and the fast time take to resolution my concerns. I really appreciated the feedback you gave for my problem. Thanks.

Easy, simple. Order placing - no hassles, no B.S. Honest, open interaction with sales rep.

Customer service - Pleasant people to talk to.

Thank you to Anthony who was personable, professional, and very efficient with resolving my issue. You absolutely need more people like him working for your company. THANK YOU :)

My experience with DirecTV was excellent. They were very friendly, helpful, and prompt. The technician that came to set up the DirecTV was also very nice and professional (Henry). He answered all my questions. Setting up the DirecTV was not easy in the way my apartment was set up and it was very hot outside and he still worked really hard to get it set up for me.

The technician didn't arrive at my house 'til after 9 am and was there 'til after 1 pm. Not what was on the agreement paper. I sign it at 7:45 am and 10:45 and that was wrong. And left wiring hanging in basement.

Went well except the technician had to leave to get another box. The one he had with him was bad.

Just a good company, very friendly.

I needed to find if I had a certain program that I forgot to ask for and how I could get it if I didn't already have it.

The Customer Service rep was extremely helpful and knowledgeable.

When I first called I asked about if I needed internet for the guys to come install and she told me that they don't need internet, the internet is there for your recording and in-demand stuff. I called and asked about this question because DirecTV is installing at my place soon but my internet doesn't come until the very next day. She was great to talk to and very professional.

Cannot give you an opinion until I'm hooked up to the DirecTV system.

I had to cancel Directv but will be reassigned when I go with Verizon. Did not know this when I called to set up my TV. I do hope when I am reassigned with Directv through Verizon I can still use my current email that I first signed up with. The reason I canceled is because I didn't want to deal with Exede Internet service and phone.

The person I talked with was very helpful.

Called service with a question. The call was answered promptly. Representative spoke excellent English. Tone of voice was pleasant. Listened to my concern, asked questions to make sure they understood, made sure that I was satisfied.

First I had one on the phone after installation. I had to hang up in the middle of it due to an important phone call. Now this one. The employees were great.

I had a good experience overall on the phone and when the technician came on Monday July 13th, even though he could've tried harder to install that day. I do understand you have rules and regulations. I just hope Wednesday's appointment goes a lot smoother.

I have been a customer of Time Warner Cable since 1977 due to numerous concerns I looked elsewhere... After speaking to your representatives I was impressed with their patience and the professional manner. Your service is being installed 7/28/15.

My overall experience with Directv has been excellent so far. While there was an initial hiccup with the sales rep since I didn't want a dish installed outside my home, every single interaction with all reps, the install tech, everyone, has been great. All calls were very politely received, and the reps took great care to address all my concerns and questions. Even the sales rep was a really good person, apart from the whole dish issue.

Tony helped me a lot - my problem fixed.

Very professional and easy to talk to agents. The installation agent Sebastian was a super cool guy, made sure he was on time and worked to solve our problems. Thanks again.

Cancelled due to the 2-year contract required.

Chose DIRECTV service mainly because the price was better than AT&T. The sales rep, Clayton, was extremely helpful in the transition, which was rather complicated with the addition of internet from AT&T.

The customer service and representative were very helpful and respectful.

In the location where I'm at, with the trees blocking the signal, no matter how hard the technician tried to find signal he just couldn't. But not being his fault, I was unable to get connected. Just waiting on the 220.95 refund that I was promised on the 9th day of this month to be refunded to my account. Was told it would be back in my bank within 3 days. However, I do understand the weekend was caught in the middle of those days. I also do intend on coming to Directv later in the near future after moving from this location of trees.

Very pleased with DirecTV and their customer service.

Very pleased with getting signed on to DirecTV -- answered all my questions --- very easy to understand, very thankful spoke to an American!

With the welcoming I received, lets me know I will be in good hands with Directv.

New service and installation: Good service... very understanding reps.

Excellent help. So many ** questions. I'm done now.

After the sale issue - Customer service handled my issue with ease and in a professional manner. We are very pleased with the service thus far!

DirecTV uses professional knowledgeable people. They work directly for DirecTV and are not sub contractors like Mediacom.

The service was very professional and the time spent in installing was short, no difficulties at all. Also the explanation about how the system works was very clear and giving information in how to contact DirecTV. The TV images were good and the channels with the contract were the ones displayed in the booklet.

From the very beginning to the installation it has been perfect. Everyone was professional and punctual. Thanks.

Never really had a problem with my service from you. Only wish you still had a small fee for repair.

I am very happy to be switched my service from U-VERSE to DirecTV. The original rep who set up my DirecTV service accidentally cancelled my existing U-VERSE service. I spent hours on the phone trying to resolve this issue. However when I called back to cancel my DirecTV install, because U-VERSE decided to keep my rate the same, the representative for DirecTV was so nice I have decided to try them for the next year. We shall see how it goes!

Representative was professional and courteous with prompt follow up!

Transfer of service - Customer service was great.

Subscription & installation: From beginning to end, everything went smoothly - very professional.

Addressed my error of not passing on that I had been referred by Michael **.

My overall help with direct was great. I would recommend it to anyone. They helped me with everything I needed help with. I really loved the customer service. In overall happiness. Thank you very much.

Not good, my phone number kept bringing up someone's old account. Representative stopped all that. Used my other number and did credit check. I was good to go. Called back to check on time. Excellent service again.

Change time of installation - Very good help.

Initial call was very unprofessional; however, return call was outstanding. I am hoping to have a great experience once AT&T and DirecTV are combined.

NFL free for the year sold me on switching back to Directv. I had directv in 2000 and I loved it.

Techs were great and didn't leave until certain everything was functioning properly, and I was satisfied.

Customer service was excellent.

I was very satisfied.

Everything with DirecTV went great. I will recommend to everyone. Thank you.

Didn't have tv the first time they came to hook up. Just took one call and they came the next day to hook service up.

I received great service.

Great customer service.

Good Customer Service. They were helpful!

DirecTV rep was very polite and helped me out with the problem I encountered on ordering online.

I would highly recommend DirecTV and its partner Hughes Network for the ease of ordering TV and Internet services and for keeping me fully informed each step of the way for installation.

Contact was fast and resolved fast.

Best installer we have ever had. He was neat, explained everything and very professional. Great guy.

Best customer service experience in a very long time.

I was very satisfied with my Sales rep & even more so with Xavier, the bundling rep I had. However, I was on the phone for over an hour just trying to get new service. I was transferred 4 times in trying to get to a bundling rep. It was frustrating.

I signed up with DirecTV in February 2015. I did not purchase with the sales person the first time we met because I wanted to bring the current services I had with Comcast. I wanted to make sure the packages they were offering were comparable to what I currently had with Comcast. We received program by program and the salesperson showed me what I would get that was what I had with Comcast. DirecTV was running a special and I would receive a $200.00 sign on incentive.

We got a new TV and changed service, equipment, etc to work with new TV.

I was very happy with the customer service & service tech. My only complaint is that I expressed the importance of receiving a phone call from the tech when he was on his way so I could give further directions. I called customer service twice that morning to ensure the same thing. Luckily I gave instructions at the front gate for him because he didn't call. He said he didn't read the notes on my acct. This could have ended very frustrating. Again, he gave great service & everything turned out great, but more importance should be placed on the notes on our acct.

Former customer, glad to return.

Installer were very informative.

Accurate at their job, very hopeful with questions and with the pricing and help us to the fullest. I would recommend to family and friends most definitely and they are very quick to get a answer in a timely manner. ALL the representative we spoke to were very good at these, sold.

I called with a question regarding my new Genie and my new 4k TV. The call was answered promptly and my questions were answered.

Order cancellation due to the following apartment requirement: $250.00 Deposit. Additional liability insurance in addition to the basic apt Ins.

Very happy with the service.

Very pleasant and well-informed representative.

I called because I was unsure about Lifeshield, which I had never heard about, and knew I had this on my account because the rep insisted I get it and try it.

I am satisfied with my service so far.

The tech and sales rep was excellent.

Fantastic recovery. Patient and considerate. Near perfect communication of services from sales reps. Installer was very polite and well dressed (Much better than what I got from Hughesnet).

Love it. Easy to work and record any movie or tv show. I would recommend the service to anyone.

Called Verizon for $79.00 deal for my son. At no time did the woman from Verizon say it was DirecTV. My son lives in an apartment and we don't know if can place a dish on the building. So I called DirecTV and they were very helpful in cancelling the order. My son is going to ask his landlord if he can have a dish place on the building. The person I spoke with was very helpful and knew what he was talking about.

This is our second Directv account. We have service at our home in Arkansas as well as our home in Hattiesburg. Everyone we deal with is always helpful and friendly.

I truly appreciate the way the CSR handled things. They were very nice and ensured I was pleased with my services. The only thing I didn't like is the fact that upfront I was not told that I would have to pay a extra deposit for Internet service.

He was very courteous, patience and friendly.

I would like to take this opportunity to praise Clarissa from Ohio. She is the definition of quality and professionalism.

I had a wonderful experience with all of the representatives of DIRECTV.

I would just like to say thank you DirecTV for me losing my cable and saving money.

Everything went as promised with pleasant people.

Was excellent. The person was very professional and handled my issues with expediency.

The install Kyle, tech #** handled the install with a professional attitude. Very good.

Unfortunately my family was not able to get signal at our new home. I know this is not DirecTV's fault. The technician tried his best and the customer service representative was very helpful and understanding. I had to cancel the service. I am devastated that I had to move on to a different tv service. I was looking forward to using DirecTV. I was given such a great package/deal.

Very helpful. Super easy to place order.

I am very pleased so far with the DirecTV staff (Josh) who answered my questions, signed me up, and then (Jennifer) who corrected the spelling of my name. Everyone else I know speaks very highly of the service as well. I haven't had time to read through all the emails I've received but I hope to finish before the installation takes place next week. So far, I'm very impressed with DirecTV.

I was treated very respectfully by everyone that I spoke with on the phone at all times. Also the gentleman that came and installed our service was very respectful to us and our children. Very polite and fast. Couldn't say anything bad.

DirecTV rocks. Great customer service.

I'm ready to have new service and more movie channels at a lower cost. I hope all goes well.

Great Customer Service.

From the initial purchase at the AT&T store (with John). To speaking with a rep on the phone (Gary) to the tech, (Robert) that did the installation, overall a terrific and uneventful experience. Would definitely recommend DirecTV service!

I ordered DirecTV and got 200 channels. Well, I didn't know that this package consisted of 5 QVC, a channel Dyson vs Shark and Mexican channels, music channels w/out a picture. So after 24 hours I called to cancel out and was told I had to pay $480 to break the contract. I thought that I had at least 10 days... no... you have a grace period on everything else you get... if not satisfied return it... so I thought the same thing applied here. Boy was I wrong. I am 73 and on a fixed income and feel like I was robbed... DirecTV is a rip-off. You should be able to cancel within 10 days if you don't like it and not be charged.

Reception is fantastic, instantaneous, and affordable. Why did I wait to do this?

It was a very nice experience.

I was trying to add internet in Miami, FL. for 14.95. The last person that I talked to was excellent. Thanks.

Once we had another tech come out, he was amazing! He handled everything quickly and carefully and had our service going in no time. He was thorough and informative and quite helpful.

Wish we could fast forward on demand. :/

James was the most courteous and informative individual I have had the pleasure of speaking with. His gracing me with his good spirit and immaculate people skills left me speechless.

I would recommend DIRECTV to my friends.

The girl who got my order changed to what I wanted-- she was very helpful and professional. The first kid who placed my initial order is either hard of hearing or just an idiot.

Hoping to have no more issues. Will be calling back to find out about different channel set up.

Unless you plan on doubling your bill for worthless TV and slow internet, do not use Directv and CenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Directv and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet.

I am just so glad to be with your satellite service again!!! When I was with you before. I did not like your programming. Old underground electrical in the area I live in was the problem. Made AT&T Uverse HELL! So I am looking forward to NO TILING OF PICTURES often and NO LOST SIGNALS ALL THE TIME regardless how many times equipment was changed OUT.

Customer service assisted with resolving an issue with our bundle package.

Fast and complete service.

I called up just to ask a question about my order and the sales rep was very helpful about getting my order just right for me. I had DIRECTV in the past but had to get rid of it because when I was living cannot have a satellite dish but now I bought a home I'm glad to have you guys back!! Great customer service. Great prices. Great product!!! DIRECTV customer for life.

He was excellent!!!

We are very happy with our service and how efficient the tech was that got our services set up and started. We would definitely recommend DirecTV to others!

Representative Mike, whom I chatted with online, worked with me for over 2 hours to resolve the issue with your sign up page online. Very happy with the service I received. Gentleman, Daniel **, who installed the equipment was very knowledgeable. We learned a lot from this gentleman.

Service so far has been great from initial sign up, to customer service phone for explanation of service to the installation and follow up call next day with a problem. Satisfied so far.

As for the technician he was very good in explaining ALL the features on the remote control and how to use it. He was very intelligent and hook me up on about as fast as he could. He was very kind, happy fellow. I'll say as your employee you Directv are very lucky he was very professional in selling and hooking up your product. I would be very proud of him being a big part of the Directv FAMILY! I would recommend him always!

Very good customer service, good knowledge of packages, friendly rep, patient. Relatively quick time to get service started.

Customer experience was wonderful.

The rep was very helpful, kind and patient. He answered all my questions.

I make several calls to make sure all my questions were answered properly with consistency. The professionalism of Customer Service met my expectations.

Ashley did an excellent job of taking care of my business.

DirecTV Reps made me feel very comfortable, I wasn't afraid to ask questions or ask them to explain everything in detail without feeling stupid. They seem to really care for the consumers.

Telephone guy was great.

I called to request setting up new service at our new location, then had to cancel due to no clear view for the receiver dish on the property.

Just wish salesmen told me what my bill will be after a year & also sold me the package comparable to the package I had at Dish. I had 200 channels. Now, I have 170. Missing some of my favorite shows. Appreciate free movie channels don't really need NFL ticket.

Installation- Quick and friendly.

I got great service and a great price. I will recommend to anyone who needs service.