DIRECTV Reviews

For nearly 3 years, my bill with DIRECTV was $79.84. We moved in October 2015, and since we've moved the bill has crept up to be $141.86. When I call to question why it had increased, I was told that the promotions had expired. I asked to speak to a supervisor because the young lady didn't seem confident in her answers. She put me on hold and tossed the called back into the queue, so I had to explain everything another Rep.

It was a great experience. Thanks for doing such a good job. Glad to be with a great cable network.

I had a truly amazing Customer Service Rep! She knew her product, was pleasant to deal with, informative and confident. She also invited me back at any time and provided me with information on how to accomplish that. This Customer Service Rep is truly an asset to your company.

Great service and help.

Service rep. promptly changed our setup date from a Wednesday to Saturday and directed me in the proper procedure to watch DirecTV on our iPad.

Great experience interacting with James.

20 minutes on hold, constantly repeating itself with DirecTV commercials and superiority, while in the phone queue to cancel service call.

Very friendly and took care of everything.

Keep up the good work.

As the homeowner of a duplex, my tenant has direcTV. The roof is being replaced, my tenant is out of town and the roofers need DirecTV to replace a deteriorated bracket that is attached to the surface of the roof. The roofer indicated that the attachment to the surface of the roof is not ideal and should be attached to the roof fascia. DirecTV will not fulfill my request, there is no workaround when the tenant is out of town. I have called twice and got the runaround.

Service for installation of DIRECTV was fast, on time and professional.

Service was excellent.

Great individual to talk with.

I had DIRECTV for years and decided to change providers because my bill was getting out of hand. I called several times trying to lower my bill and was told they could not do anything for me. When I called to cancel AFTER I already had installed cable with another provider all of a sudden they could help me out! Well TOO LATE! I closed my account with DIRECTV on Sept. 22nd, made my last payment of almost $300 which was cashed by them on Oct. 16th! I then received a bill for almost $230 for a November statement! I have fought this for over 4 months! I end up paying it so it wouldn't ruin my CREDIT! They abuse being a big company! I will never again be a DIRECTV customer. I will advise anyone I know to NEVER use DIRECTV!!! They are a bunch of crooks!!! Customer service is horrible!!! Supervisors are useless!!! STAY AWAY AND NEVER USE THEM!!!

Overall had a good experience. The person that came to install our service was very kind and explained everything very clearly. He name is Bienvenido, also he was very professional.

Very easy to deal with, they answer all your questions and are very helpful.

Quick & easy. Very happy. Answered my question.

So far so good. Easy to use.

Direct TV installer. Was very kind and knowledgeable, showed me how to work everything, answered all my questions, very well trained professional. I was surprised he did a great job. :)

Great. Keep up the good work.

The agent that helped me over the phone was in my honest opinion a true professional. Although we were still unable to reschedule at the time, she really did make every attempt to resolve my concerns. The entire time we were on the phone she kept a very positive attitude. She even seemed disappointed that the system wouldn't allow her to reschedule my appointment. Ultimately, when I was contacted by the installers, they were able to squeeze me in. The customer service agent that I spoke to should be the model that all other agents are weighed against. Thanks!

I am a new customer. And I currently had an issue with watching direct on my smartphone. Our scheduled setup date is a week away so we wanted to watch a few shows. The gentleman who took my call was very courteous. And did all he could to help me out to better understand how to use the app. He wouldn't hang up till I had confirmed I can see the show I was looking for. Thanks again.

I had great internet/phone/cable service from Grande; however, the bill kept climbing. I decided to lower my expenses and give DirecTV a chance. As a result, I placed an order with them to swap my services from Grande to them and entered HELL. They spent a whole day at my house ripping out the Grande equipment and installing the DirecTV equipment. It ended up that they could not complete the work due to a technical issue. They, however, assured me that it would be resolved quickly. What a joke! I have spent three days trying to resolve this without any progress. I have communicated with a multitude of people at DirecTV/AT&T who have no idea what is going on and unable to help including a "Veronica" who is allegedly with their "office of the president".

Keep getting overcharged and lied to about services. Last person I spoke with was a billing supervisor named Dan (I have his badge number too). Dan made all of these promises which were made clear in recorded and now they refuse to honor these promises. I have been getting messed over ever since I have had Directv and I ready to take legal council.

Needed to know if bundling was available with at&t and Hughesnet. Learned can only bundle once.

Everyone I have dealt with has been great to deal with.

I would like to tell you my installer did a great job installing my wireless equipment. He was fast and efficient. He also took the time to answer my questions and show me how my new controllers worked. I previously had U-verse and changed over to DirecTV for cost savings.

Services. I'm liking everything.

I was given a good rate for last year and was told at the time to call back in 2016 and they would get me a good rate again. I called back and the best I could was $2.00 off the new bill amount, there was no bargaining. I couldn't go with that so I cancelled my service and signed up with Time Warner. I don't like TWC, tried again with DTV with no luck. Finally called AT&T and got a good deal and was about to cancel my TWC but i9 told my wife what I had done and she didn't want to do it so I called and cancelled my new account. The people at AT&T were really great to work with as was the woman I spoke with when I cancelled the new account.

Call handled very professionally. Representative was helpful, knowledgeable, courteous, pleasant and not confrontational. Overall a good experience.

Very helpful and informative.

The rep was quick to answer all my questions and did everything to make the situation positive for me. She is a very good customer service rep!!

The person I spoke with was polite, personable, and helpful in figuring out my problem. Will definitely be telling all of my friends to sign up with DirecTV. Thanks!

My partner and I moved to Phoenix, AZ in 2009, which we bought a bar and our home. We did have Cox as our cable and internet provider for a while and we did not like that so we switched our service to DirecTV. So for the last 6 years we have had DirecTV in our home and at our place of business. I was calling them today to ask about our satellite box and they explained that they have had issues with this model so she is sending me out a new box that should take care of things she was very pleasant and handle my request very nicely.

Very friendly and helpful staff, very prompt in assisting me with all my needs and making sure they were thorough in all their explanations. Also helpful in making sure I got the best deal possible.

Changing service appointment. This was so ready! The rep knew immediately the appointments available for me. Polite, knowledgeable and very professional.

Everything was good except the size of equipment to be placed on our home and the fact that we couldn't get enough signal because of tall trees. Wish there was a better way to access signal.

A few months ago, I had a dispute about my bill. They looked at it and said I should have a credit. The next two months, my bill said No Payment at This Time. I figured I had paid from my bank online or they were still giving me credit. One day, with no warning, tv was shut off. I called them and they said I had enrolled in auto-pay and paid, and told me I had called my bank and cancelled my payment. I immediately called them and told them I had never been enrolled in auto pay. They insisted I had and told me I could no longer pay without Western Union! They finally admitted I wasn't enrolled in auto pay, and they would send me boxes to turn in my equipment in a month. They said I could still pay any charges that I didn't know I had, but I would still have to pay with some weird form of payment. They admitted it was their mistake, but frankly they didn't care. Stay away from them.

All very helpful and had a sense of humor. I only hope that it continues after I am connected and able to sample your TV service.

The woman I called on Sat. 2/6, gave me the wrong information. Didn't find out until I talked to my son who also signed up with DirecTV. Had to call back on Tuesday 2/9 and try and resolve many issues.

Everything was great so far.

The whole team made sure that as a customer I was completely satisfied, in a decent timely manner.

I needed to switch services and I was excited. Even though the process for setting mum services at my house was a little testing, the people over the phone were awesome ask. I'm looking forward to the service.

I would absolutely recommend DIRECTV to others and I think DIRECTV is better than other cable providers. So based on my experience with DIRECTV is amazing and we loving it so much and we want all to thank you and say you guys are perfect.

DIRECTV was very helpful with my issues with sales people who work in the field. I believe Mike was very dishonest. Mike can be reached at **.

I placed an order with DirecTV. I want to bundle my TV, telephone and internet services. I had no problem until I contacted Time Warner to connect me with their telephone and internet services. They would not cooperate with me. I will eventually come back to DirecTV.

The gentleman was kind, helpful, respectful. He seemed very happily employed and was very sincere and appreciative to have my business... He welcomed me to the DirecTV Family; as a consumer it feels nice to be part of a company that is striving to train their employees to care about the customer. I also love that DirecTV also cares for their employees and giving them a wonderful environment to work in; it really shows in their attitude... Thank you. I cannot wait to see what DirecTV service is about!!

The service was great.

I am very happy. There was a minor glitch at first but it was resolved within two days.

I am extremely satisfied with Directv and all employees I have spoke to from the company. Everyone has been helpful and professional.

Every experience I have had with DIRECTV thus far has been excellent... They're absolutely amazing and you can tell they strive for perfect business. They actually care about their customers which is uncommon in today's world!

The service was great and any and every question I had about service was answered right away and the person I spoke with was able to deal with the issue and fix it right away. I would recommend DirecTV to my friends any time. I actually already have. Thanks again.

Your technicians performed their duties very well. I give them a 10.

My entire new experience with DIRECTV has been awesome. I ordered service on Saturday and by Tuesday afternoon I had my service up and running.

The word that comes to mind... Satisfaction! I am very happy.

I have had the best experience with DirecTV. So far the customer care was excellent and the AT&T service was just as good. The only thing I had an issue with was that the technician who was supposed to come set up internet and phone rescheduled my appointment and I did not get any notice or anything until I called to find out what happened. They were delayed I understood that. Things are going great. I'm very pleased with the services thus far.

I called DirecTV to cancel. I told them the man who put in the Dish and set up the computer and landline told me that I had 30 days to cancel. They said he had no authority to tell me anything. I told them I could not afford the higher price that was quoted from Directv and Century Link combined. They said I could not cancel. Then on another phone call they said I would be charged $400 plus to cancel. I am a elderly person on social security, and the higher price threw my budget way off. It is difficult for me to pay the extra costs. I just saw the FTC is filing a court case against Directv and want my name included in the case.

The whole deal from calling for information to the installation was smooth and very professional.

Directv cool. So far so good!

Setting up a purchase and after cancelling.

Opened DirecTV Bill today. Another Price increase. Third one in 17 months. The claim they sent out notices in the mail and email. None received only when you open your billing statement. Was on hold for 20 plus minutes. Prior to DirecTV being purchased by AT&T they would answer the telephone. Increase in price and decline in customer service! Hopefully the government will investigate and fine them for not notifying customers prior to price increase. Will need to cancel service when contract is up in September. At least with Comcast Xfinity, Time Warner, and the numerous cable providers they do not lock you into a contract. They increase the price and you leave. They then offer you a lower price to come back.

Make another choice before using DirecTV. The customer support is lacking in all areas and when their equipment fails you are expected to pay for replacements and freight to receive the new equipment. The field service runs the same. They show up lacking the proper equipment, they schedule another day then cannot make that appointment, and want to schedule again as we stay home from our work for no reason. I am switching to Dish and would not recommend DirecTV to anyone!!

The install guy came out 2 hours before time. Love that. He explained and showed me everything he was doing before he did it. Went over everything thoroughly. All in all it was a very good experience. He knew what he was doing. Thank you DIRECTV.

Approximately 2 weeks ago, we had made an appointment for an installer to come out and install another box in our kitchen. This was scheduled for Monday 2-8-2016 between the hours of 8 am - 12 noon. The night before, I received an automated message asking me to confirm this appointment which I did. On Monday 2-8-2016 no one came out, so about 3:00 P.M., I began calling. I took the entire day off of work at a cost of about $250.00. I was advised that no one was coming out to install the box and that the appointment had been rescheduled for 2-23-2016, without my knowledge. I spoke with three (3) customer service reps who were all very rude. I was told that I would get a $50.00 install guarantee credit on my bill.

While upgrading our phones at our local AT&T store, we noticed the DIRECTV display. We asked a few questions and decided to give it a try. The crew came to our home on January 21 and determined that they were not able to get a good signal because of all the tall trees around our house, so we cancelled the service. My bank account had been charged a $124.45 deposit, which we were told would be refunded within a few days.

The only thing I would recommend would be better phone reception - lots of background noise and muffled voice. Otherwise great customer service - with all I spoke to. Am planning to recommend some friends!!

I had my answer very quickly about installation.

You have a very good staff that answers the phone. I had to cancel my service because I'm going out of the country. She also wish me a safe trip back, and invited me to come back when I returned home. So thank you very much to you and your staff for everything.

I'm satisfied with the service.

Sales and service very good. Congratulations!

My appointment time was for between 12pm and 4pm. It is now 5:21pm. No service technician anywhere to be seen. I have called customer service 2 times. They have been courteous both times. And both times have said they will have the installer call me. No call at all. I do not know if they work in the dark and it will be dark soon. I took time off of work to have this done today because there will not be time for the rest of the month to do it. I am hungry and have other things I needed to do after he was supposed to be done. I don't even know how far away he is if he is on his way. Very disappointed.

Service from the phone and internet rep was superb. There was communication problems with the TV install and it has yet to be done. Did not like having to wait another 8 days when I had already set aside the 4th for all work to be completed.

I was impressed with the team that installed the tv cable & the man who did the internet.

Getting Internet and satellite - I called to inquire about the service and the response was great.

Can you help please resolve this issue? Oct. 2014, service was installed w/o a TV or Proof of Signal/Service arranged by Verizon. DIRECTVs CSRs will readily admit that the service should NOT have been installed without a TV in place!! Yet, I was charged by Verizon for monthly unused DIRECTV services and when canceling in Sept 2015 was charged a $400.00 cancellation fee against my account. Now owing $310.00. I did not/do not own a TV!! I am willing to accept my mistake of trust and move on with a total cancellation of both the $310.00 amount due and notifying CBE, their collection agency.

Started an online order. Called to see if I could change it to get the 100 visa promotion. Salesperson was able to add a $100 credit on bill so I didnt have to start a whole new order. Very satisfied.

I did receive awesome customer service in this call. Thank you.

My experience with DirecTV rep, tech, and service were all a good experience. Again, they were helpful, friendly and knowledgeable. That make a BIG difference and the company need to keep the good customer service.

Had to cancel DirecTV. Our wiring is old in house and did not want higher expense of wireless.

So far everyone I've talked to DirecTV has been very helpful and nice. I hope to have my equipment installed soon.

The lady was kind, courteous and helped me resolve my issue. Thank you.

In the past we used Directv and was very upset with customer service. In fact they were rude. Because AT&T is with you we decided to switch from Dish. We love AT&T and are hoping Directv service will mirror AT&T. So far so good.

Thank you COX for messing up with CBS. I will have my new DIRECTV, cable and phone set up 2/9 and everyone is so friendly and helpful.

The people at Directv were very helpful.

The representative informed that since my receivers aren't set up yet (I haven't closed on my house yet). I only had a 14 day online trial and the programming will be available on 2/19 when my system is installed. She was very professional with her explanation.

I got new DirecTV service in October 2015. This is a 2-year contract so I should receive a discounted price for the first 12 months. My charge for each tv was $6.50 plus tax and should have stayed that price for at least 12 months. They have now upped my price to $7.00 plus tax per month. I called and they said they could not change it. I chatted online and they want me to get a cheaper package. I don't want a different package, I want the $68 they gave me when I signed up. I don't want the $72 charge they are now charging me.

All was great. My issue was handled professional.

Tech went over everything in detail and showed us how to work everything.

I enrolled with DIRECTV satellite service with Auto Bill Pay and paperless statements. After being a longtime customer, I notice my payments creeping up monthly. I call and question the increase and was told the increase was a rate hike from DIRECTV. After finally getting a paper copy of my bill, I discover that I am being charged for 8 TVs. Needless to say this is 5 more than I own and I call to question the mistake. Customer service is slow but friendly. I give all serial numbers to my equipment and they verify my equipment. I get an apology and am told I will not get a credit to my account because, "I should have caught their error sooner."

Good understanding personnel working in DirecTV.

Nicole the rep from Wisconsin Rapids AT&T talked to me about DirecTV and told me how great service is and showed me how much money I would save. She was so helpful and I was very satisfied with service.

I signed up for Directv in August 2015. I had to always unplug my receiver and plug back in to get it to work for a few hours. I finally called in December to have it fixed. Someone came out to replace equipment. I was told over the phone while scheduling the appointment there would be no charge for the repair. He immediately told me there would be an $800 charge to replace equipment. I had to speak with the techs office on his cell phone to explain I would not be paying for the new equipment. They verified I did have a warranty and agreed that there wouldn't be a charge. Equipment was replaced. My contract WAS RESET TO THAT DATE. Now I am under contract from December not August.

I cannot say enough about the wonderful and professional installer I had in John. He went out of his way to install my DirecTV. So far I am very pleased with it. Again, I want to compliment John on his knowledge, professionalism, and kindness. What a great asset he is to DirecTV.

I'm glad I chose DirecTV.

All the customer service reps were very knowledgeable. I didn't have to wait a long time for an available rep to answer on my call. They were patient with my questions and requests to repeat info if I needed it. When there is so much info and deals sometimes I need reps to repeat info and they don't mind that.

Service tech very good at his job and arrived at every good time close to the start time.

Great and friendly customer service.

Very easy to deal with.

The installer called me to inform me that he was here but was afraid to get his van stuck in the driveway due to the snow, couldn't park on the street because of a snow emergency and therefore he wouldn't be able to complete the install, but he would reschedule it for me. Then he called back to inform me that I would have to call and reschedule.

The lady was amazing.

So far my experience has been very good.

I was supposed to have new equipment installed yesterday between 12:00-4:00, but the guy did not show up. I rescheduled for today between 12:00-4:00, but just got a call that the tech guy could not make until after 5 PM. As soon as I can, I am cancelling my relationship with DirecTV. It used to be a service oriented company, but not anymore.

Excellent sales representation for DirecTV.

Father passed away and closed account. Received a bill. Found out it was in error.

I was able to get my issue resolved after several Tel calls.

We recently signed up for U-Verse data and voice. This action added DirecTV to our package. We upgraded our system and expect to be happy with the new features and benefits.

I can't remember the reps name but thumbs up, she is a credit to your company.

When I first called I was very impressed with the Public Relations your reps exhibit. I have never had such a delightful time placing an order for anything. Each individual rep. I spoke with (3 total) was very kind and understanding.

I signed up at an AT&T wireless store then went to the website for the discount and ended up creating 2 accounts. I called customer service and the rep took care of everything.

Very good experience, knowledgeable about product and services. I'm very hard of hearing and not very good on new technology. Agents took time and had a lot of patience with me.

So far I am very pleased with all the information I have received.

Just made a quick call to provide some additional information for the installation guy. Matter handled in an efficient & friendly manner.

The staff was so helpful and courteous and took as much time as they needed to get the account right.

She was a huge help and a positive aspect to the company.

Enjoy your favorite shows on Directv.

Everyone from sales rep to installer were more than helpful and cordial. Can't get any better - can't see why anyone would have any problem with DirecTV in any way. AT&T sure made a wise choice for including DirecTV. Think everyone should switch from AT&T to DirecTV.

Very satisfied with the person installing our new Directv. Very friendly and did a good job explaining things.

Very pleased with the friendly and knowledgeable customer service. They helped me understand each package and what I would be getting with each of them. They also offered better deals than any other service I looked into.

Customer service person Ashley was professional and helpful. Because of Ashley's professional service I would recommend DIRECTV even though I cannot receive my needed service of internet at this time.

Helpful service support. Called service tech to help reschedule install (moved forward a week to get install done quicker!).

Was told that we didn't have to pay for movies On Demand but you do. The tech that installed did it perfect to a T. Was courteous. The agent that took the order did everything to a T beside the movie On Demand. It was a waste of time and could of got DVR instead.

All service provided, from customer service to installment, was very friendly, professional and confidence.

First install date, the installer did not have the correct equipment with him. Then after I called support, I found out I wasn't being set up for what I asked for. I said what services I had and wanted the same but in a DirecTV system and this did not happen. Had to reschedule.

I called to get message 771 fix but we could fix it! Today is Thursday and service rep can't come to service dish till Tuesday!! Which means no TV till then!! I'm upset this Sunday is the Super Bowl and no TV! I'm most likely going to cancel service! Not happy at all.

I had AT&T Uverse and was happy with it. DTV now AT&T scheduled install 2/3/16, came early 2/2/16. Unit failed 2/3/16, can't get repair from DTV till 2/9/16. Super Bowl on 2/7/16. I told them I don't want the service. DTV wants to charge a cancellation fee.

I haven't received my installment just yet but am patiently waiting for the installation date to come. Until then I've been using the DIRECTV app and overall I would rate it 8 out of 10. Thank you so much =)

We couldn't follow through with installation because Time Warner was going to charge me too much to keep landline and email address/internet! We couldn't afford both!!

I ordered a satellite dish but it could be installed on the roof or the front of the property and no place to put in the back. I live in a townhome with HOA restrictions.

My whole experience with DIRECTV was very good - Grace was good to help me negotiate the service and monthly fee to my satisfaction. Very impressed with the tech to install. Because of the location of my apartment and the trees around, too much distance would be between my dish/signal to my apartment. He was a very pleasant, polite gentleman and I really appreciated him telling me that I would NOT have good service if he was to complete the installation. THAT IS GREAT INTEGRITY!!! Priscilla was very helpful to get my refund from the original order.

I'm pleased with the service provided. Now just waiting for our appointment with installation services.

I will like to commend Jose for his professional, gentleness and soft tone in clarifying my doubts.

The technician was great! Wonderful young man! He did a excellent job and I would recommend him to anybody.

My DirecTV has not been installed yet but I'm sure I will enjoy it, I've heard nothing but great things about it from my other co-workers. I enjoyed the customer service which is a must-have when dealing with anything. When you have a problem and call Customer Service - if they are bad, that could cause customers to leave. I'll be a long-time customer with the service that I got from her.

Thank you for great service.

The last call that I made into DirecTV was a complaint about the technician Justin who came out to do installation. He did not install our DirecTV and I was very upset. The rep went out of her way to get another installation set up.

I signed a contract with DirecTV in January for a guaranteed amount (promotional). In February my bill went up $11.00. I contacted the company to try and get this resolved, but basically they said, "too bad that's the way it is". I directed them to their statement on their website that my monthly charge would not increase for the contract year. However, it made no difference to them. I asked if I could cancel, since I was only in the second month. They said "yes" if I paid $400.00. Their representatives were dishonest and management (corporate) are even worse. All I asked is that they honor their commitment, but that is too much to ask of them. I tried every way to contact them, including a chat, but the remarks/answers were the same. It's as if they were reading from a script. Thanks for your help.

Asked to get service changed to basic, absolutely effortless. Spoke with Lenna - Very friendly and knowledgeable about services available. Also helped to get info on internet available in my area. One question, if I can get satellite tv from DirecTV, why can't you give me internet in a bundle deal? Just letting you know, the instant any kind of bundle deal is available I will drop this service and never speak well of you again. I am FURIOUS that I am treated like a second class citizen only because I live in the outlying areas. Kindly explain why you cannot provide both internet and tv at the save time when both are satellite only. Is it a Net Mafia kinda thing? I have the distinct feeling something very shady is going on.

Every time I call customer service I am put on hold for over 30 min. then on the phone for another 30 min trying to explain and get some help. I always seem to get someone new that can't understand the problem. Lately I have not been able to access on demand and one show that I did get stopped in the middle and was not available to continue to watch. When I called customer service I was on hold for 40 min then finally reached someone only to find out it was billing and they could not help. I called back and same thing - 45 min wait then it was billing again. Never was able to reach a tech and on demand still not working. Customer Services is Terrible.

Got about everything that I was looking to get. All that I talked to did their best to fix any problems that I had and saw through till the problem was solved.

Sign up for DirecTV. Kevin was polite, took his time, gave me all discounts available, I believe.

The sales representative we spoke to was pleasant, friendly and helpful. He seemed genuinely happy to help us and answer our questions. It was very easy signing up for service. We called another representative the following day with additional questions and she was very helpful and friendly too. She also explained everything to our satisfaction.

For the past three days I have limited channels with an error code of 771 on all the rest. I contacted DirecTV via home phone last night and was on hold for more than 15 minutes and finally hung up. I called back tonight and spoke with both an agent and a supervisor and STILL nothing has been resolved. They could not reboot the system remotely and now need to send a technician out to my house to troubleshoot the system at the tune of $49.95 because we did not purchase their protection plan. Customer "no" service also informed me that since I was never officially added to the account I cannot set up the service call appointment to get the satellite to work again! So here I sit with no cable... Funny the entire time I was with Charter my cable never went out.... Guess what family will be switching cable providers in 22 months?

I setup service online Feb 1 2016. Scheduled installation was Feb 3 2016 so I logged on the morning of scheduled installation and my order was cancelled so I called and the customer service department said due to my name linked to a address with a bad account they can't give me service. The bad account was a old roommate and I haven't been at that address for over a year so they transferred me to verification department where they was very rude and saying if my old roommate doesn't pay his account in full I cannot get service with them... How is this fair to me? My name was not on his account. He was just a roommate so I get punished for his actions. I hope everyone will avoid this company.

They were very helpful.

Overall, I'm very satisfied with everyone I've dealt with at DirecTV. Thus far, I have no complaints whatsoever.

New contract for TV, telephone, and online computer connections for another two years.

My order was not exact, so I had to pay extra even though I went through a thorough configuration. That is why I am giving 4 stars. The install was great. Brian did a very good installation. He was very professional and friendly. The customer service desk also very good. Really the only issue was the additional cost which I paid, since I had to cover all of my windows. I am very happy with the installer and customer service. Thank you.

When I initially called to have DirecTV installed, I forgot to mention that I was referred by my sister. When I called back, the service girl was very helpful and kind. She added my sister as my referring customer quickly.

The representative who assisted me was very courteous and professional. Based on my experience with her, I would recommend DirecTV to others. I had a great experience.

Installation man - He was great and did a great job installing.