DIRECTV Reviews

I am pleased with changing from DISH to DirecTV.

Your representative who took my order was very pleasant and efficient. Your installer was very nice and professional and took the time to make sure the service would work - consequently since I did not have any line of service, the order was cancelled. Your installer took the time to look over the previous service and help me with who I should call to get the service I need. Thanks.

I've had DirecTV for over 3 years and though I like the set up, I lose the signal when it rains, and in Fla in the summer it rains nearly every day. In the past they would give me 5$ discount here and there to compensate but now that my contract is up nothing is offered for compensation. At one time they also added an expensive sports pkg to my programming that I never authorized and didn't want. Because it charges to my credit card I didn't notice the fairly large price increase at first. When I noticed and called them I could only get a credit of one month and they had charged me 6 months worth. The monthly cost keeps going up and all they say is "Brighthouse costs just as much." When I went with DirecTV three years ago the price was reasonable and they seemed to care. Very disappointed in their lack of customer loyalty and history of padding of services.

Great overall experience.

I am happy to be a DirecTV customer. All the representatives were very polite & attentive to my needs. All were helpful & friendly. Even my technician Alain **, he was very professional. He showed me his ID when he entered my home, was very friendly & explained & answered all my questions for the equipment & remote. I was very pleased with all the staff & will let my family & friends know about my experience & will recommend your service. :-)

The only issue I have is with accurate information on when my installation was to be done. The salesman I spoke with told me my time was between 8 and 12. Well, then I called in after 12 to see where my tech was, and the automated system told me that my installation was from 12 to 4. I have emails and text messages from two and three days before reminding me of the appointment stating that my time was between 8 and 12. The tech shows up at 1:30 which is fine but I could have put in at least a half a day's work.

Tech issue - fixed right away.

Techs need to be honest and not lie when a appt is set.

Our experience was amazing. Our technician was very knowledgeable and friendly.

Everyone was helpful. I have no complaints. Thank you for the great service.

Rescheduling an appointment - Very polite and helpful. Answered all of my questions.

Very understanding of my questions and concerns. Answered my questions quickly.

Very pleased with service and installer.

I have been a loyal customer of DIRECTV since July 5, 2012. The service was fine for the first 3 years and I have been setup with auto pay from my credit card. I have been without TV service for over 5 days now. The technician came out and said that he fixed the problem. I was not home at that time. The problem is no signal from the box to the dish. He had to come out again on the same day to fix another problem due to no signal - just cable wiring. I had to wait 5 days for this crap. I missed all of my shows and I am Irate at this moment. Then the technician said that he was or could charge me $16.00 dollars for a flat cable that comes through the window. Why am I paying for service? I am on a service agreement that I pay extra that covers the dish, boxes on two TVs and also any cable connections and Coax.

Everything, sale rep, installer, package nfl tickets - Awesome.

Overall I am very pleased with my experience with Directv. Friendly and helpful staff. I got exactly what I wanted. I look forward to enjoying TV again.

Thank you for making it easy to get service there! Brandy was friendly and helpful. Thank you.

I am very satisfied with the placing of my order.

Now that I'm finally installed... The service has been good. The installer today successfully installed the equipment.

The representative was very knowledgeable about the genie lite equipment and could easily answer my questions and concerns.

DIRECTV System could not be installed.

All calls made were handled with great service.

When we moved our line of sight was only at 88% and it's supposed to be at 95%. When I was told this by the technician, he said our picture would only get fuzzy if it was storming really bad. The very next day it was barely sprinkling and our picture was going out. To make a long story short, I called to talk to a supervisor and never got a callback. After I called DirecTv back about 5 times I finally got my contract cancelled, but still never talked to a supervisor. We were supposed to be credited $96 dollars, and after never receiving the check, I called and was told they denied our refund. I let that go. THEN we got a bill for $3! Not that $3 is a lot of money but after all my frustration I didn't think I should be billed for any "new charges". I have never had this bad of an experience with a cable company and I will highly recommend to pick a different company if you're thinking of getting DirecTv.

I received a flyer in the mail offering TV and internet at a very reasonable price. In April I placed my order and was surprised to learn the internet would be furnished by Verizon with a separate billing. Both were installed without issue. However, every time it rains, I lose satellite service. I called today to cancel service and was advised I would owe DirecTV $380 as I had a 2-year contract. I was not advised I had this contract and was told I could cancel at anytime. I still have the original offer flyer and could not find where a contract was ever mentioned. My husband could not locate such a reference and finally found the reference, utilizing a magnifying glass! I feel the flyer was deceptive advertising. I looked at the online flyer and easily found the reference to a 2 year contract. Why would the contract reference be so small it can't be read with the naked eye if not to deceive?

Question about appointment was answered.

I was told when I signed up by their rep that I would pay 75 dollars/month and receive the NFL package free for 2 years. It has been one year and my bill has doubled and they are trying to charge me for the package. After calling their customer service number I was told it doesn't matter what their rep said and that they don't offer that promotion. When I told them I would like to cancel my service they said that would cost 300 dollars. This is not acceptable and not something I would expect from a company this size and well known. My advice: Watch out bill closely. They can and will raise it as time goes by and not let you cancel without paying a lot of money.

Last rep I talked to was GREAT!!

I was treated well, I felt I could call back when or if I had unanswered questions. Overall, I must have been satisfied, I'm coming to join your company and leaving my current provider of over 25 years. I'm hoping these next two years will be a positive experience. I feel I was welcomed to this company transition and I hope it stays positive, I'm very easy to work with. Therefore, I'm hoping my experience is as well.

Person was very nice and knew how to help me.

The installer was very good. He was the 2nd person to come to the house. The first installer left without contacting us even though we left a note on the door instructing him to come to the side door. He did not want to do the job.

Install was completed on Thursday 8/6/2015. Installer left at around 3:00pm. Did not test on demand services. 1 hour after he left I got an error message on screen and no picture at all on any channel. Online chat requested self-diagnostic. Was told it was a dish alignment error and a tech would call within an hour. 2 and a half hours later with no callback I called customer service and was told by the rep a ticket was submitted and they would get around to it. Chatted again later in the evening and was told she would resubmit the request along with a complaint of no callback or service. Friday 8/7/2015 I received no callback and still no service. I attempted to use On Demand, service error and fail. Saturday no call and still no service.

Simple request, simple solution.

This is my second time as a DIRECTV customer and I am very disappointed/angry. I was a previous customer several years ago and decided I would try them out again because I was out of contract with my current cable provider. Previously, as a DIRECTV customer I automatically received a reward card from them as a sign up bonus and did not have to do anything to receive it (it simply came in the mail as it should). This year in April, when I signed up I was told it should arrive in about 90 days and I waited. It's been 5 months so decided to call today to inquire where it is. The customer service rep informed me that I was definitely due and should have received it by now. So he politely explained that he would need to speak with his supervisor.

I signed up for DirecTV about three weeks ago, with the main reason being the 72-hour rewind that I had gotten an advertisement for. After the installation, technician said wait two or three days for the programming guide to build. I waited until the next weekend and try to use the 72-hour rewind, and nothing. So I called Customer Service and they were great. I was on the phone for couple of hours, trying to resolve the problem of the 72-hour rewind not working. Finally ended up resetting the DVR. They told me to wait another 2 to 3 days until programming guide built.

Very happy and pleased with how the installation issue I had was solved.

I been with this company for 6 years. Most of the time, every time I call, I spent at least 1 hr on the phone for any question or complain. I really with can train all the departments to provide better customer's service. I cannot wait to cancel this company. They are a such of liars. What a big mistake having DT.

I receive such quality service. She needs to be promoted!

Amazing experience so far. I just hope the installer can do a good job and find a way to install the dish on my balcony. :)

I am pleased with the customer service of DirecTV.

Very satisfied. Everything is great. They did a good job. I'm happy with the service. Technician is good. And phone conversations were helpful. I would recommend DirecTV.

Great first experience with DirecTV. Would recommend it to all.

I never thought that I would have to contact Consumer Affairs, however, the service I received today has been appalling. I am unsure if you can fix this situation, however, it is worth a try! I am at the point of canceling my service because of the service I received from DirecTV. Tuesday of this week (August 4, 2015), I called in wanting to move my service. I will be honest, I didn't want to pay the $200 to move my service. I moved because of my job and had already spent a lot of money with this move. After speaking with a manager and agreeing to pay the $200 to move my service, she assured me that my service would be set up on Saturday, August 8, 2015 between the hours of 12-4 pm. It never happened.

DirecTV gave me a quote of 58.95 in August 2013. The DIRECTV contract was never honored and the charges were over 100.00 dollars a month. Repeated thrice to resolve the issue - only ended in 30 to 45 minute waits listening to music and a representative that never cared.

DIRECTV provide us a good tv service since 2014. I have to say that I like their service better than DISH Network. Maybe because you can record your favorite tv shows etc.. Their internet service is horrible. We have so many problems and we even have to buy routers in order to make the thing work, but because it's another company DIRECTV is "not liable for what the other company does" it's very complicated. We had the same bill for both services. Only they know what is going on but they just blame each other when you call to complain. We decided to let them turn off the tv because the bill was not clear and they charged a lot of money the first month and the second and so on. When you call they say it's AT&T and if you call AT&T they say it's DIRECTV.

Good customer service.

Questions regarding install and packages.

Directv has one of the best customer service staff in today's times when most companies don't care about their customer anymore. Very pleased with them over Comcast/Time Warner or all of the other ones.

AAA new member discount, followup install - From start to finish experience was great. Sales rep to installation, had a very positive experience!

The people were nice and friendly and not pushy.

Great customer service.

My experience with the agent at Groove Technology has been very good. I do not have the system installed yet but have and appointment set to do so. We will find out if the installation is as good as the purchase experience.

Very pleased, service was fast and affordable.

They took money out of my bank account from the use of my debit card with me authorizing it and took my bank account down to zero which made my bank cancel the debit card cause I didn't authorize this payment I cancelled services back in June but got disconnected back in May. Why are they taking money now and not two months ago. Yes I know I had a past due amount but really did they have to take the money now. I have told everyone that I know that this is going to happen and to cancel their service. This is retarded and they would not give me my money back. The customer is always right. Right? That's how I was taught. Not to argue with the customer and do what they're asking.

Rep was very helpful and nice.

I like my experience with DirecTV and enjoying the moment.

So far I have had a very pleasant experience with Direct.

Excellent customer service.

The gentleman was very helpful and answered all my questions. He was in no hurry to get me off the phone or to get my money.

The quality of service exceeded all expectations.

Pretty smooth sailing to change satellite service.

Hello. I'm very satisfied with my DirecTV experience. Even though I could not get service because of my location, everyone I've encountered was great.

From placing the order to the install of product I couldn't be more satisfied with the personnel that I came into contact with!! 5 stars people!!

Very happy with everything.

I recommend DIRECTV to my family.

Still trying to get installation.

Order was very easy and techs worked very hard to get the work done right and quickly as possible.

Ordering DirecTV and then we eliminated one TV for 2nd call. WE are very impressed with the service we received over the phone, since everyone was very helpful.

First time customer. Very good first impression. Very attentive and great customer service. Thank you.

Best customer service I have had in a while from any company. Not sure if it was because I'm new, but call not a very long hold time and the last two people I spoke with were very helpful and courteous about solving my problem.

Very friendly and answered all my questions thoroughly. The installer was very fast and efficient. I was very satisfied with both people I talked with.

My overall experience, so far, with DirecTV has been positive. The service center was great and the installers were as well.

Great customer service, it make you feel better about the services you are getting and rewards that is offer to the customers. It's make peoples want to continue their services with a great company, and save more money to put back in their pockets.

The tech who installed the equip was very polite & courteous. He explained how everything worked & answered all my questions.

TV service - So far so good.

I have had nothing but trouble with DirecTV since I got them. Some issues have been able to be fixed. Others are like pulling teeth. The most recent one was apparently when you sign up you are giving them access to your bank account. They withdrew $600 from my bank account at the first of the month. I'm not disputing. I owed them a bill but definitely not that much. Then when I contacted them the first time I was told I could get back $320. I wasn't very happy about that was glad to get back some of it. I was told that it usually takes 24 hours but could take up to 2 days.

Everything and everyone have been great and easy to get along with.

This company is awesome. I went from a cable service that just didn't care, to a happy, friendly almost family atmosphere. Did I mention the fair, affordable pricing AND I didn't have to give up any features. I actually got A LOT more for less money.

I ordered DirecTV over the phone. Sales representative mentioned, that order includes $200.00 visa card. Only monthly fees on 1 Genie and no monthly fees on wireless Genie. Sales representative confirmed it is ok to have receiver activated at the later date. The above terms and conditions were re-confirmed with secondary customer service representative before the order was placed.

You guys have great service. Please keep it up and I will tell everyone I know about how much better and easier it is to deal with you guys than AT&T or Time Warner. Bravo!

Nothing to say. All I know is I good with DirecTV.

Installation tech was on time and very knowledgeable. Great service throughout the house!

I set up new service with DirecTV. I wanted to bundle internet with it. I went through the process of bundling internet through Exede. I wasn't sure about that company, and I looked online at the service I had signed up for. My wife works from home, so the limited data plan on internet was not going to be sufficient. I called DirecTV back to cancel the internet portion of the order, and they forwarded me to the appropriate person. I was able to cancel that portion of my order, since it wouldn't fit my needs. Everyone was helpful and the process was fairly painless.

After clearly disclosing to a representative in Jan that I would be moving twice in one year, she never told me the first move would be free but the second move would cost me upwards of $200. After calling and telling customer service that the undisclosed charges was false advertising and deceitful the new representative laughed at me and said he would lower it to $105. I'm not paying $105 when I clearly stated my situation to you months ago and you said nothing about a charge for my second move. He then told me he recommended I cancel my account and that he would transfer me to the Moving department to dispute the $105 charge that I never authorized! Something about this is illegal, but it is certainly deceitful.

Never could get service working correctly. We had service out 20 or more times and they replaced everything and I had to take off work each time to be here. And now the last two times they charged us 50 dollars + tax as a service call and for the first several they waived the service fee. But now that they merged with AT&T its pay the fee no discounts even if the service is not working correctly. We have had their top of the line techs 3 out so often that they said we could get out of our contract if we want but you must pay the 50 dollars or else. They want us to pay for the service contract so we are not charged the service fee but it is their equipment and we are leasing it so why would we pay a service fee each month when we already pay $120 a month and it pixelates and locks up each day.

Technician was very informed and helpful.

Good customer service.

The installation tech drilled 4 unnecessary holes in the wall of my new house after 8 hours of failed attempts to install service. Customer service refused to reimburse me or give me a credit for this huge inconvenience.

There was a problem with my installation with my wireless service, rep took care of the problem right away.

Reliable service. My question were answered completely and I felt that customer service was great.

Cost of satellite TV with no customer appreciation. Only new customers get free stuff or savings. Loyal customers should stop being loyal since Directv doesn't appreciate them. I should just get TV pad and save money.

I have no problem with Directv.

I was very satisfied with my DirecTV experience.

I was pleased with the customer service but it was frustrating trying to fix the error with my address. It took a total of 2 additional calls before it was properly entered. This caused me to have doubts about before service was even installed.

Called to get DIRECTV and it was o.k. Called to get my account connected to AT&T and got DIRECTV customer service. She was very helpful, explained things better and lowered my bill. I could understand her and she took off equipment that I didn't need.

Every customer service rep I spoke with was very informative and asked multiple times to verify what they had was correct. The installer was also very informative and did not leave until he showed me that every tv worked properly and that I understood how my system worked.

Customer service was excellent. The technician came out in a timely fashion.

DirecTV is about the worst satellite TV service for several reasons. I called DirecTV and asked if they would provide a French-language channel. They lied to me, saying yes, they would supply a French-language channel to my future DirecTV service. They, then, provided me TV service, but without the French-language channel. I called every 2-3 months to find out when I was to receive it; they promised that it was coming to my area. Then, by the 19th month, after paying my monthly bill, I decided to terminate service in favor of another company that could provide the French-language channel.

I moved and was not able to continue service due to the fact that my landlord would not allow a dish to be mounted to the house. There was no way to have service, according to the company, due to the trees on the lot and being in a country setting. I had to pay a $200 fee for cancelling service and I asked to pay the fee in installments since this was not in my limited budget and was told it's not possible. You either have to find a way to pay the full fee at once or get a collection on your credit. This is not good customer service and not fair at all since I wanted to keep the service and was unable to because of where I live. All I asked for was 2 months to pay the bill off and was refused. Thanks a lot DirecTV.

I am fully satisfied with your services.

The installation guy Dustin was very helpful and very pleasant.

The only face to face contact with DIRECTV was with the installer. He is truly an asset to your company. My home was a bit of a scramble of wires prior to the installation. He managed to figure out and do the install. A good guy.

Over a year ago in March I finally gave up with AT&T slash DIRECTV / whole home service. I paid for the bill which included that whole home, but never got the service. Over a dozen technicians could not figure it out either. After 6 months or so I complained about my bill and not wanting to pay for services never rendered. After incredible aggravation from customer service, I was transferred to the head of the department and was told it was all to be credited. I mailed all my equipment back. And closed my account and went to Time Warner Cable.

I discovered that DirecTV had started charging me for an add-on premium package I never ordered and I called to ask them to take off the charge for $42.99. They apologized but said they couldn't do anything about the current charge because it was bundled with AT&T but assured me I would be credited the next month. I got the bill the next month and the credit was not there and they had charged me AGAIN! I spent over an hour on the phone and was basically told they could do nothing about it but send the credit again. So I have to pay for TWO months ($86) that I never authorized and they did not seem at all apologetic for these charges or the time I had to spend on the telephone to deal with the issue. They claim it will be credited next month but this is HORRIBLE customer service so I will be going elsewhere when my contract expires later this fall.

I'm glad I was informed about the wireless system. I did not have to put any holes in my house and I can watch tv in any room or even in the balcony or patio if I want. This year's football season is going to be a lot of fun! Thanks to my installer for doing such a great job! I forget his name but he answered all my questions and installed my system in a fast, efficient way, programmed all TV and remotes. Everything works great and I am very happy with my experience so far!

Excellent service was provided by the sales representative. It was convenient to place an order over the phone but I had to cancel because me and my roommate are final semester graduate student, we can't afford to keep the two year commitment.

Called to inquire about process of switching to DirecTV upon my daughter's recommendation. The rep I spoke with was extremely professional and capable in his knowledge of your company. So far, so good! I look forward to installation on 8/4/2015.

I just started service with DirecTV and I am already extremely satisfied. I've never imagined getting anything other than cable TV but DirecTV has most definitely changed my mind!

No complaints. It was generally a pleasant, no hassle experience.

The last one I talked to explained everything little detail with me since the one I had before her left a lot of important things out.

After years of using DIRECTV I cancelled the service as I moved to a condo that didn't allow sats to be installed. We had a dispute over $21.99 in billing due to them billing the wrong amount. I wrote them a formal letter and responded to their calls refusing payment. When they found that they didn't have a credit card number of mine to apply the charge they looked up old records and found a checking account number of my ex wife. They went ahead and debited her account.

Good customer service.

I thought the first representative set me up with cable and internet. There was a misunderstanding with my order.

I was approached by a Directv sales rep inside walmart who offered me a low monthly rate. I refused to give my personal information because I did not want them to run my credit and bring my score down. He promised it was not a hard inquiry that it would not show on my credit. I reluctantly gave him my info. He comes back asking me for a 450$ deposit, which if broken down over the 12 month contract and added with regular monthly fees, there is no savings. I checked my credit 2 days later and of course there it was DIRECTV on my credit. I'm really mad that they lied to me about it not showing on my credit and that they tried to scam me for a 450$ deposit even though my credit is decent. I've been working on my credit and monitor it closely. That's why I didn't want some BS inquiry on it to bring it down. Fraudulent Scamming Liars.

Needed a change from cable. Too expensive.

I would like to thank the representative that helped me. She was very helpful.

Very friendly and helpful.

Everyone that I talked with was very, very friendly. The service tech was awesome. The pride he took in his work was fantastic. He treated it as it was his own.

Today at 9:55 am, I called the customer service to ask why I am be charge for an NFL packet without notification, you will be billed for everything that the "1st year offer" give you also your monthly payment will be increase after the 1st year. When we subscribe to the service never was explain it. Now I have to reduce my packet if I do not want to pay the increase or pay $300 per early termination fee. I asked to speak with the supervisor of the department after I spoke with one of the representatives, and she was very sarcastic and if my problem that I do know all about the packets expiration and you have to pay the price for not know. About the options and the end she did not took the time to explain any of them and remit me to the website.

Very happy so far with service and the setup. Don't like that ppv channels are right in the middle of everything so you have to look at the adult ch. etc when trying to get to the regular ch.

The rep I spoke with when ordering service was very informative and answered all the questions. She was very professional and easy to talk with.

Look, when it comes to product DirecTV delivers, I actually like the service. BUT, they are more spendy than others for sure and will continuously try to jack your prices to WAAAY above what you started. Here is my experience, so be ready for this. The first time I had DirecTV, they as friendly as heck as long as you keep paying your bill. I had to move to a location where I could not get it installed and now you are connected to a different beast. Be ready. LOOONG hold times, they will transfer you from person to person until they beat you into submission. Once you finally get a person, they will verbally connive you to stay on, but once they know for sure you are done, they turn REAL nasty. They are rude and short, will hang up and make you start from scratch (an hour on hold, at least).

Overall experience has been good.

So happy to see all programs we were missing with our previous cable company. Clarity of screen is great. Happy to deal with individuals that know their equipment and services offered. Will recommend to family and friends. Great value for services offered.

I don't have any problem with DirecTV, they help me when I call to put in a order. Also they were very helpful on the phone.

Love the customer service, she was great... The first lady I talked with and made my payment.

Everything is good thus far.

At Costco the rep sucked! I asked twice if the advanced dvr was free like it said on the internet. He DID not answer the question. Instead he showed me what it would look like giving me the impression it would be. I canceled the order.

Jonathan the main installer and the other young man were GREAT! I am happy so far and the guys were fantastic in answering questions and getting the work completed. Thank you for actually caring about the job you do! THANK YOU!!!

Great customer service.

The experience from start to finish was very pleasant. Everything work well from sale, customer service and service. The service technician was on time and very helpful. After the technician left my home I had a problem and question and he return to resolve my problem. Everyone was knowledgeable and professional. I was very satisfied. There was a great deal of background noise in the sales department, hard to hear at times.

Salesperson sold me 6 and priced me for 6 and I requested 8. So the price was off. She said she sold me 1 genie and 7 minis, but order showed 1 genie and 5 minis and never said only 4 work at a time. Then I called cust svc and that person made everything right and saved my business cause I was going to cancel.

Excellent service. Matter resolved promptly.

Yesterday was our first experience having our new DirecTV connection. It was AWESOME! I LOVE IT. I LOVE YOU GUYS. I am going to recommend you to everyone in the whole world! I am a teacher in my town and I know a lot of people. I am going to be your best sales representative! Thanks so much for being a great employer and offering your customers excellent service. I mean this truly.

The reps on the phone were very helpful and pleasant to deal with. They understood our needs and concerns. They handled things in a very professional manner and answered all of my questions in a timely manner.

I continue to receive mail from this company which I want stopped! I cannot seem to find out how! What do I need to do to get them to take my name off their mailing list? Is there no end to companies continuing to use my address over and over? Please get them to cooperate! I do not want DirecTV from this company or any other!

Courteous, knowledgeable, friendly and timely services. Kept me informed every step of the process. Who the Technician was by name so that when he came to my home his badge matched his name and he introduced himself as my service technician.

Staff were professional and courteous handling our issue.

Everyone at DIRECTV has been very good at their job and most helpful to this customer. I am only sorry that the DIRECTV dish could not be placed for me. James (technician) was very helpful, but it just could not be worked out. TREES, TREES, LEAVES, LEAVES!!! This has nothing to do with anyone at your organization. I was very impressed with all of you!

I have been living way out in the country for almost 3 years now, and was only using a digital converter box and antennae until a few months ago when I decided to get internet with CenturyLink. I was then using Netflix and Hulu plus for streaming everything I wanted to watch. All in all, it's just not comparable to actual cable TV service (or in this case, satellite TV service).

DIRECTV is the best deal for the money.

Great service. Very courteous people.

Thank you again DirecTV. :)

My husband lost his job and we had to move for his new job. Currently where we are living (temporarily) you are not allowed to have a dish. The only place to put it is a common walkway for anyone to use so we are out of luck. I have had DirecTV for many years and we previously had to suspend service. We were almost up to our six months so we had to send the equipment back or get charged. Fast forward, we moved and wanted to have them again. So we called and they came out to install service at our new address. They sent the welcome letter to an email address we had not had in over a year which stated about the new 24 month contract so we never received it. So as you can guess, they now want close to $300.00 dollars. Spoke to Heather and she basically said too bad, so sad. Don't get me wrong, she was nice on the phone but stated that is the way it is.

The person who place my order was very helpful and the installer was great.

I have been a loyal customer of DIRECTV for many years. My home account is under my name. My husband unbeknownst to me, made changes, which I did not authorize, that placed the account under contract. We are undergoing a divorce and he wants the cable service, since he is remaining in the house. I cannot afford cable and want to change the account to his name. This cannot be done without closing the account and opening a new account. However, I found if I close the account, I would incur a $300 penalty for the contract services I did not authorize.

So far everything with setup and installation has gone well. I hope the billing goes well and doesn't surprise us as our neighbors had a bad experience. We are loving our TV setup so far.

You charged my checking account and I'm not even a customer of yours.

Very happy with TV service.

Each person was nice and very knowledgeable about the that I needed, and also very helpful.

I'm disappointed to not be able to receive the services because AT&T U-verse is not available in my area but in the future I am so looking forward to being able to receive your services because my husband really wants that NFL Sunday ticket and my current provider doesn't offer that. The representative on the phone was the best and she exemplifies what customer service is all about.

DirecTV is the worst ever. They keep you on hold for hours, transfer you one person to another. They tell you that when you join it a soft credit hit. "NOT!" If you cancel for any reason even if they can't install the dish and you put a deposit of $300 it take 14 days to get it back. You have been warned. Good luck!

I wanted to confirm my installation appointment but had trouble doing it online. I am thankful that the representative was able to help me because I had the appointment in my calendar on the wrong day and time. Disaster in the making! Thanks.

When I initially called Directv I did not have the advertisement with a cvs gift card promo as I misplaced it. But after I called I found the ad so I telephoned the support number and the representative, George, resolved the issue quickly by suggesting a credit to my account. I am happy with the service I received.

Very courteous reps. Good info in get DIRECTV setup.

Great and professional service.

Sales, tech support and installers from both DirecTV and AT&T need to be given (and learn) the same information about services, pricing, etc. Everyone had a different story. Everyone was nice and tried to be helpful, but if I had documented every conversation and showed you probably you would be surprised. One call with AT&T about the bundle was actually over 4 hours long.

Everyone that I talked to was very pleasant and easy to talk to.

Excellent service, made sure that I saved money, they gave me a great deal, & very courteous & showed a great deal of concern!!!

Sales rep- she was an amazing person and helped with every step. She even called me back at 10pm to set up my installation.

My experience with DirecTV has been great so far. I have been having extensive problems with AT&T which have stressed me greatly. DTV has made me feel that I am finally in good hands. I look forward to my service with DirecTV.

From my first telephone call to Fred installing my service, everything was first rate. Have zero complaints so far.

The young lady who assisted me was very professional and detailed oriented! She was very pleasant in the delivery of her information and very knowledgeable of the services I wanted order. I will definitely recommend this company to family and friends.

I had no intention of switching from cable. The sales person convinced me to switch. Unfortunately, I was unable to switch due to trees that would block the signal. Everyone was very helpful through this process.

I was calling to add internet. The CSR was very helpful and polite and took care of my needs in a timely manner.

Lady handle my installation problem quickly and worked my issue with professionalism.

Very to talk and deal with.

We signed up with DirecTV and left Dish about a year and half ago not thinking it would be much different as DirecTV touts their customer service is the best. The bad signs started with the installation when the guy drilled holes in our brand new roof and cracked one of our support beams to install the satellite. When I called DirecTV about it they all pretended to care but I just got the runaround and finally a call back that I happened to miss. When trying to call back I had to start from square one again as the call back number given was their standard 1-800#.

We have not got our DirecTV installed yet, but so far we are completely satisfied with the customer service, etc.

Installation was scheduled between noon and 4. By 5:20, I called CS. The person I spoke to was unable to explain what happened and gave me another number to call. I immediately called this number and sat on hold for over 2 hours! At 7:30, I gave in and called CS again. Once again the person who answered the phone could not help me and was unable to get a supervisor on the line because "they were all in a meeting".

Your rep did a very job of explaining the options and the associated costs.

Very good customer service.

My overall experience was exhausting due to initial rep using an illegal bait and switch tactic when trying to get into a less expensive program. Rep also promise to disconnect U-verse service but did not once DIRECTV service was set-up. Very disturbing... Promised specific Locked in pricing and service but lied.

My DirecTV set up experience was very good. My service technician install is this Friday AM and I'm excited to begin service with DirecTV.

Person knew her job.

The entire transaction was handled well. No complaints.

The customer service I received on the phone and in my home was AWESOME!!! I glad I made the switch. #TeamDirect

I just haven't got the words to express how good your employees are. Thank for having great personnel that are so good.

I cannot say enough. It's a whole lot better than Time Warner and much more efficient. I just wish someone could help me out with an extra DVR. Other than that it's great.

Technicians were professional and knowledgeable of the equipment.

Installation went smoothly and the technician was very helpful in explaining everything.

The customer service department answered the phone promptly. The representative was very pleasant and knowledgeable. She was able to answer all my questions thoroughly and in a very timely manner.

Everyone who helped especially the sales rep who sold me the deal was very helpful. There is not enough words within this word count to show how deeply appreciative I am for all of their help. I hope to have little to no issues with my setup but if so I know I can count on DirecTV to help.

I had an automatic renewal of the NFL ticket and the price on my statement was $45 for 6 months = $270. I called and said that was way too much so the agent cut it to $32 per month = $192. That's $78 difference. Why can I get it cheaper by complaining. Why don't they give all customers the same. It's an example of corporate greed. They could care less about their customers, they just want to get every penny they can.

You have the best deals and are very professional. Looking forward to your service. Thank you.

Excellent customer service representatives!

Very happy with way was treated and our order was processed.

We have had DirecTV for a few years with good results. The quality of the picture is amazing, much better than cable. The service is pretty reliable except in thunderstorms or heavy cloud cover. I will say the customer service is lacking. I am also not a fan of how they start you off at a crazy low rate and slowly crank up the price over two years. Then when your contract is up, they don't want to do anything to keep you as a customer. Just my experience, but again, the picture quality is great.

Although rather distraught to begin with, I finally felt at ease after speaking to the last representative.

Again, very helpful.

They could not explain why my contract said 24 Mo instant Rebate, but only gave the rebate for 12 months. I was told it was explained in the customer agreement. But when I asked where, I was place on hold and then transferred.

I am very happy with the customer service. I have no issues. It was friendly and fast. All questions were answered.

Try to return equipment. Their policies are ridiculous. Never received a box and that was only way you can return the equipment otherwise they charge you. $200 goes against your credit and now I've been trying for two years to return the equipment with no luck. Can't receive the magic box. Trying to get a hold of the CEO Mike White. Won't return my calls. He's only one that can make a decision. Now this company is the worst company ever. I get regular cable TV before signing up with them. Now do not sign up with DirecTV.

My boyfriend and I had DirecTV for almost a year. We had to move due to a much better job opportunity and were forced to find a place to live quickly. The place that we found stated in the lease that we could not have dishes of any kind. So, we were forced to cancel the service. However, they are trying to charge us over $400 for something that was completely out of our control! Even after we agreed to pay when we have enough money to do so (we are living paycheck to paycheck trying to get ahead as that is why we moved down here in the first place) they tried to charge his card anyway!

I have been with DIRECTV since 2009 and called to see about a discount. Person 1 I talked to was nice and she wanted transfer me to person 2 which I spoke to a guy (Ramon) which was very diffident. All I can said we got in a argument and for the first time I thought about using canceling my service with DIRECTV. I ended up talking with his supervisor which was very nice and she helped me. All in all I hope DIRECTV is not forgetting who is paying the bill. I would have to said that Ramon really got my blood pressure up. I felt that he was talking down to me and forgetting that I am the customer. That is all I have to said.

I am very pleased with my experiences with DirecTV. They helped me understand what I was doing because I had never done it before. The people I spoke with were professional and did a great job.

From the first call to order service to a great installer we are very happy. The picture quality of the service is even better than we expected, coming from 20 years of cable.

I have been very happy so far with the customer service from DirecTV. The representatives have been very helpful and professional.

So far the Good service it's good, hoping it stays that way...

Love the sales rep, Desmond ** and the service.

We had a signal loss, tried all the troubleshooting, called support, and were told that it would be 2 weeks before someone could get out. I call DirecTV and acted like I needed new service and they could get out the next day. This is beyond bad service, it's no service. I have been a customer for over 10 years, subscribe to the most expensive package, am never late in payments, and live in one of the most technologically advanced cities in the U.S. (Austin), but DirecTV continues to scrape the bottom as far as service goes.