DIRECTV Reviews

The majority of questions were answered with helpful information in making a decision about becoming a subscriber. Thank you!

Rep. very friendly and eager to help.

Cancelled service. Representative was very understanding.

Everyone I dealt with was very professional.

Very helpful and patient.

I am still new to DirecTV, but so far so good!

My 86 year old mother called because she never received her $200 Visa Gift Card that was promised when she signed up. This was our 3rd attempt (I was not willing to let them get by with not sending). After holding what seemed like forever, we discussed that. Then, on a different topic, she wanted to make sure she would not be charged for the 2016 NFL package, as it was only free for 2015. We were told upon signing up, the WE had to call and cancel the NFL pkg BY May 2016 to make sure she did not start getting charged in Sept for it. We were then transferred to the NFL pkg dept. That customer service rep was very unhelpful and rude. She stated she cannot "cancel" something that she is not "currently" being charged for and did she (my mother) understand that.

Informative and professional.

Everyone I talked to was friendly and helpful.

Very good service.

Best experience. I never had to call more than once to get my problem resolve.

My family and I switched from U-verse to DIRECTV last October. That was a huge mistake! The only reason we did this was to get NFL Sunday Ticket. From the time we switched it was one technical problem after another. I called them many times or just dealt with no television (sometimes two or three times a week). Each time I called them they allegedly fixed the problem. The straw that broke the camel's back was on 2/19/16 when we tried to watch the news in the morning but had another error message for the umpteenth time. I once again called them and explained what the screen was saying. I further asked her to look at the notes on my account to see how many problems we've had and that I wanted to cancel service and switch back to U-verse. She said we are locked into a contract but she would speak with her supervisor about letting us out of the contract.

Customer service was very prompt in answering my inquiries. The tech that came to my house made a clean installation with no hassle.

Several weeks ago we had channel 36 ME TV. Now I have noticed it's been deleted. I called DirecTV and the agent told me, "We NEVER had that channel" which was A Lie because we've been watching it and LOVED IT. WE have been customers for YEARS. I feel ripped off now because DISH customers still have their ME TV CHANNEL So what gives with us Losing ours and not even having the option to BUY the channel. Shady crappie like this makes me want to cancel immediately and switch to DISH where I can enjoy the channels I want without getting it for 3 weeks then like a rug pulled out from beneath me it's GONE! That's how to get a POOR REPUTATION as a company. I wouldn't recommend this service to anyone!

I've always had Charter and I've enjoy being able to record shows. It's awesome.

I activated my service from vacation mode a month before coming back to Florida. Arrived and my TVs wouldn't work. Called and problem was that they didn't activate TVs in the bedrooms so they did that with a touch of a button and I was up & running. About 8 hours later I had no reception. Called and they guided me through various steps & after 20 minutes got reception back.

Your sales rep was very good at presenting all information, personable and answered all questions.

Very good service and person that help me was nice.

Customer service very helpful! Answered the questions.

DirecTV handled my call with professionalism to my approval. Good job!

An issue with the first installer. He was to schedule another appointment for Monday the 15th from 8am to 12pm. I called around 10am when I didn't get a phone call in reference to my appointment.

I am new to DirecTV and I just want to say thank you for caring for the customers the way you do.

The customer service man was well informed and very polite. He totally resolved my issue. A true pleasure dealing with the gentleman. A 10+ as far as customer service is concerned.

Had an overall good experience so far. I was not as fortunate in dealing with AT&T, who is the provider for the internet service in my package with DirecTV. I finally got an appointment time with them but took much longer and a lot more trouble. Only telling you that because they are your internet provider to your customers. Would recommend DirecTV.

The process was pretty routine with no unexpected problems.

Very helpful and knowledgeable associates.

Phone Representative - Very nice and pleasant.

I think calling this representative was the best idea I had because not only was she nice she helped me through the process in which I totally understand from the beginning. I answered a question and she replied very quick and she also took me into step by step process.

Service was great.

Have no comments at this time. So far everything from sales to service has been satisfactory.

I would highly recommend Jake (the person who installed my DirecTV). 10's across the board. Very polite, courteous, and professional. Very helpful with any questions I had.

Not bad. Automated phone system better than some but still automated. Reps seemed to know their stuff.

I like this cable company.

The customer service rep was extremely courteous, professional, and quick. He did not give me the third degree, when I called with my request to cancel the installation that I had scheduled with a third party. After having doubts about having it go through a third party, I thought it best to cancel with them, and then reschedule with DirecTV, directly. He did not insult me by questioning my decision. He simply helped me. Period. What more can you ask for?

I was very happy with the service I received.

Very professional installation.

I called DirecTV regarding the installer, James, who indicated that the equipment couldn't be installed. He was at my home than 5 min when he made this determination. I called and spoke with Paul to set up a different installer for a second opinion. Paul was able to assist with this.

It took the last representative's help (Barbara) to finally resolve the issues I was confronted with. I suggest that there should be a better communication with AT&T and DirecTV with regards to the bundling of services because it was not very clear to me who is providing which services. I thought everything was being handled by only one entity. It was very difficult in the beginning to resolve all the issues due to miscommunication.

I was very pleased with my experience rescheduling my install.

I didn't know what to expect because I am switching from AT&T but the installer, the girl I confirmed my change in the order to the customer service, everything has gone smooth as silk.

Got the information needed and being installed Monday.

Had to cancel installation due to the fact that it had not been two years since I left DirecTV and went with ATT due to internet problems and they gave me a great package the first year but will definitely call DirecTV when my contract is up the end of August.

Representative was very helpful and suggested to delay appointment until I was able to speak to the agent that handled the setup of appointment for DirecTV on my questions.

Customer rep was very good.

Great customer service.

Steve, the service tech. was efficient and polite. Explained what he had to do and rescheduled because CenturyLink was not installed in our home.

Sales rep was informative, friendly, patient, and no pressure when certain options refused!

Rescheduling installation days and asking about how satellite dish would be installed as well as DirecTV fees. The installation date was rescheduled for my convenience and my questions were answered satisfactorily. The representative was friendly and helpful.

So far I am loving my experience with DirecTV.

Customer service was great! Install was easy and great tech! Very happy.

I was disappointed I couldn't get this... but am satisfied with my AT&T U-Verse... Was doing this to bundle and save money. Didn't work out.

Technician very helpful and explained everything.

Am really happy, though I just started using Directv, I have had Xfinity before and the experience I had with them is nothing to write home about, but this is different compared to Xfinity, and I love it.

When contacting anyone from salesperson to the technician everyone was helpful.

Great and quick service, very thorough.

I am satisfied with my purchase with DirecTV. Two Issues I have. I was not told at time of order that only 4 televisions can operate at a time. I ordered an additional box to accommodate an additional set but 1 unit has to be off to run 4 sets. Could have eliminated the 5th box, should have been told this at time of order. Also I was scheduled for an install window 8am to 12noon. Tech never showed. I called customer care on the matter and was told no tech was assigned to me. Then was texted about an hour later stating that tech will arrive between 1:20 to 2:30 which he arrived.

When I placed my order I told the sales rep I did not want movie package HBO etc. When my email order arrived I was going to be billed $53.99 per month so I called to get this resolved. Also, had question about Genies. All my concerns were resolved and/or answered.

The guy that installed our tv service was on time and did a great job! The guy who came to install the Internet service got started on the job and got hurt. This was on the 15th so I was without Internet until Thursday the 18th, when another guy came and installed it.

A sales rep call me and offer a package better than the one I actually have, both in price $82 and channels. I agree. When they installed I called CenturyLink to verify the price. CenturyLink, which is the internet and phone providers that DirecTV uses told me I will end up paying around $80. I called DirecTV, they told $42 for cable services. So combining both amounts it was around $120, but they quoted me over the phone (including equipment fees and rental) $82 for first years. Basically they just LIED to me.

New installation changed to the month of March.

He was great. Worked diligently while he was here. Very professional. Very skilled and fast with the setup and installation. Listened to my wants and needs and I deemed his opinion highly. I feel him to be a big asset to your company.

Sales rep teams seemed knowledgeable, courteous and efficient.

I had DirectTV service at my residence but moved into a new residence recently. The service at my previous residence was OUTSTANDING. I called to set up an appointment to have DirectTV installed at the new residence and the appointment process was also outstanding. The technician showed up on time and surveyed my property for a good location for installation of the dish on my home. The problem was there was no good location for "line of sight" of the dish on my property. This was unfortunate because I like DirectTV, their service and the customer service they provide.

I have been with DIRECTV for a while and it is a great service.

DirecTV was great to work with and took care of my issue.

Overall a very pleasant experience with the customer service reps.

Great service and the picture is super clear compared to years back. Keep it up.

I currently have DIRECTV but I WILL NOT renew when my contract is up... The phone reps need to be trained better. I have talked to 5 different reps and still no HDMI upgrade. Everyone says something different even the "supervisor"... The price of what is supposed to be FREE changes depending on who you talk to and what time of day or night it is. I was told to call back on the18th to receive my "free upgrade" only to again be told a different price and given the runaround AGAIN. I finally decided that I was done trying to get anywhere with these people and will cut them loose at the end of my 2 year period... Find a more consistent company such as local cable or the sticks that people are buying... If AT&T don't do a major overhaul this company will probably be defunct in 3 years.

Satisfied. All works well.

Just want to thank everyone.

Just an all-around good feeling from interacting with your customer service personnel. You may use our name in any advertising you choose to. Looking forward to receiving new service with your company this weekend. There is one slight concern -- it seems that we are having trouble getting access to the networks. My wife esp. cherishes NBC, since The Voice is her favorite program. We hope that somehow that can be rectified.

After many calls to AT&T and talking to many people. The first tech said I was not able to get it! I had ask that the first tech to have someone else come out. I thought he had, But after not hearing anything from anyone. I took action and called myself to find out he in fact did not. Although it was scheduled to start on 02/19/16. When we in fact did not have the service. Dennis was able to assure me that he would send someone out as soon as he could and he did. Thank You.

Horrible customer service experience. I had been a loyal customer for 4+ years and moved to a new city. I placed my account on hold and once I moved into my new residence, called DirecTV to install at my new 1880 historical, white Victorian home. I waited 10 days for a technician to come out only to find that the house had no cabling and the only way to install was going to be to make a hole through the outside wall and wind two black cables around the front of my house going over my front windows and my front door. For obvious reasons I declined to go this route. I specifically asked the technician about my contract and he told me that if he could not install the service I would not have to worry about the early cancellation fee.

I could not accept the Directv installation due to where it would have to be placed.

Great Experience. Very professional installer.

For me, someone who cannot be sure where they can rent, or live, because I have only a month to month rental agreement. The time of obligation to your contract just makes it too risky financially to commit to your rules stated in your terms of agreement contract... Thus you lose me, a good customer.

Everything was great.

I called the day they were suppose to come out and set up. I canceled 6 hours before the time to set it up. They took care of the issue and gave refund back the next day.

Wonderful service. Needed to reschedule our installation of our service. Our representative handled this quickly and was very understanding.

Very happy so far.

Good service, on time, good equipment, great price.

The installation was done on time. He was very polite. And made sure that he tracked no mud or snow in the house. And explain how to use the equipment he installed.

I was completely satisfied with my experience with Directv from my initial call to the sales rep through the installation process with the technician. Everyone was very professional and helpful. I felt like a valued new customer.

Sales rep was great.

Installation - Everything was great.

Getting information from DIRECTV was much more pleasant than dealing with the AT&T side.

Everything good so far.

Really good experience. Thank you.

It was great!!!

I called just to get information about the service but the gentlemen was so helpful that I ended up signing up for DIRECTV even though I had thought I was going to go with Fios. The only issue I had was the wait time on the phone to schedule my installation. I tried to do the automated but it would not allow me to book the date I needed so I was put on hold for about 10 minutes. Other than that I have had a great experience.

One of the best experiences.

The service was wonderful and the agent was prompt to answer all my concerns.

DirecTV promised me I would have an internet bundle with Verizon. Verizon can't provide service here, so I called DirecTV and explained my problem. It didn't matter, so now I have to pay over $400 to end my contract with them just so that I can have internet! What is wrong with this picture?

When I first started with DirecTV I was very happy with their service and the number of channels they provided that were not premium channels. The number of HD channels was very good as well. 10 months ago my bill increased by over $50 a month. Yes, I should have noticed that but didn't. That does not mean that I agree to have premium channels added to my bill. DirecTV says after a free trial if I don't cancel my new channels they will automatically be added to my bill. They put a note on my bill saying this but I didn't see it. They can increase my bill any time they want without me ordering anything by saying - you didn't tell us not to so you got it and now you pay. I called and complained and they took $100 off the bill, not cash, of the $500 that I paid. Is there a law about charging you for something you didn't order? Probably not but really a underhanded way to get your money!

Yes I would recommend a friend.

Very helpful.

Installation go on time and the tech is helpful.

I placed an order with U-verse and the initial billing I received from U-verse and DirecTV were much higher than what I understood them to be. U-verse jumped up and I was looking to save money but something went wrong with the billing I received. I don't know what yet but I am reconsidering the whole event. By the way, this was for two residences.

After careful review of my goals to find a less expensive alternative to my current cable and internet service I thought DirecTV was the answer. However after trying to find an affordable internet provider the costs to switch were too much for my situation thus we cancelled our contract and stopped the installation.

Scott - our technician was very pleasant, informative, knowledgeable. He explained what needed to be done and what it would entail and gave me several options.

Our experience with DirecTV was the type of experience that other companies could only wish to provide for their customers. The words 'informed', 'friendly', 'helpful', 'a human being', 'sense of humour', only scratch the surface. Other companies could take lessons from DirecTV in how to select and train their customer relation's personnel.

I decided to cancel. The lady was very helpful and not pushy.

Very helpful and helped get us the best deal.

Made a request to change my installation order. Request taken care of.

Questions were answered thoroughly and politely.

I would never join DIRECTV if I was anyone! I had Dish for 4 years and they was the same way. The only difference here was at least when I called Dish they would try to give you discounts to make up for it. I just got tired of calling every month and now DIRECTV is same way. DIRECTV want take off anything. They just keep promising it will not go up anymore. It's been 3 months since I joined and all 3 months the bill was different. Take my advice don't join DIRECTV.

The staff was PERFECT from the phone to installation. THANKS!

The service constantly goes out due to rain, snow or any weather that is not sunny. I then find out that if snow or ice get on your dish at your home it can cause an outage so you need to brush the snow and ice away. Well the dish is on my roof so not sure how I can do that. Why we were not told this when they installed it, we could have chosen a more convenient location. Tired of paying the high rates that constantly go up and the service constantly being out.

Why is 2 years contract but the promotion is only 1 year? After one year my bill will go up.

I was given a deal by a third party company for free half season NFL ticket and movie channels. I was as long told that I was not obligated to extend my contract. Then they kept billing me extra and when I told them I wanted to cancel they said I agreed to extend my contract a year. I told them to play the recording where I agreed to this. They stated they hire an outside company for the promotion and had not access. I threw their lying asses out of my house and went with Cox Cable. I never thought I would say this but Cox is 100 times better than DirecTV. I HATE DIRECTV AND FOR MY ENTIRE LIFE WILL NEVER USE THEM.

Everyone involved was very helpful. Didn't seem like I was being sold a bill of goods. Thank you.

I have been stood up twice on installation dates.

You guys are great - always a great experience with DirecTV.

Account #**. Since January of 2016 I have called DirecTV numerous times regarding the same issue. Most recently was 2/5/16, 2/7/16, 2/10/16, 2/13/16 and 2/15/16. The DVR was not functioning correctly. It only records one program at and the picture quality wavers between good and pixilated and freezing. Finally, after spending many frustrating hours on the phone on 2/13/2016 a technician decided to send me a new box. He explained hook up was simply.

Seems to be an honest effort by a company for customer satisfaction and value. Since we have AT&T cell service we could bundle a very nice plan. Our picture is noticeably nicer. It's actually a smoother, defined picture. Amazing.

Had to wait a very long time for assistance. When we did we were taken care of very well. We were sent to 3 people.

Had to cancel my order cause they couldn't install it where I lived.

Excellent Sales Agent! She helped me in every way possible. She was sick and coughing but still was polite and helpful and friendly. She was able to explain everything and the products I would be getting and a setup time for when the installation would be. It was a great experience.

My experience with each representative was very professional; however the information was different. The issue was with the internet provider. The company suggested provider couldn't provide service to me. I had to contact my present provider for a deduction to meet my budget requirements.

Lord forbid you put them on auto-pay... they WILL gouge you. Also, the value of their packages became less and less over time. A LOT of the channels are infomercials, videoless music, etc. They'll try to retain you, then re-up your rates to insane fees. My bill changed EVERY month. It was ridiculous. I finally got rid of them. I put up a $40 low-profile antenna where their ugly dish used to be and get 44 channels - all the major networks. I bought a Fire Stick for $39 off Amazon. It has a lot of free things to watch, plus I got Netflix for $8 a month (NO contract). I get WAY more quality content now, I'm saving nearly $100 a month, AND I'm not letting DirecTV rob me any longer. I am MUCH happier without DirecTV.

Excellent service, helpful employees, great product.

Happy brand new customer!

The install person. He was EXCELLENT. Called before he came; was early... which was great; polite; answered all our questions. Very patient, introduced himself and showed us his name badge before he entered our home. If we ever have problems, we will ask for him!

The representative was sensitive to my needs & did her best to satisfy my concerns.

Great experience! Thank you for your hard work.

Signing up for DirecTV. It was easily understood and made me very clear of it all.

Too costly and did not provide internet or home security.

Install set for 2/17/16 between 8 and 12.

I wanted to get the Wireless Genie instead of the HD receiver we currently have. They want to charge me a $150 installation fee. I said I can install myself but they won't let me. Really, come on, who doesn't know how to install a wireless receiver? Everything is wireless nowadays. Why do I have to pay them for something I can do myself? I am already paying at least $20-$30 more a month for our monthly plan than what a new subscriber can get but now you want to gouge me $150 to do something I WANT and am quite capable of doing myself!!

Great customer service.

The guy who helped me was super nice, made sure I was happy with the resolution of my request. Really happy. I hope the rest of my experience with Directv goes as well.

I recently contacted DirecTV to request a change to my original order. When the installer arrived he surveyed my property and recommended a change to wireless mini's. I called the number and spoke with Andre. He was very knowledgeable and helpful. The change was promptly made to the order. Again, Andre was helpful and polite. A great experience.

I purchased a new AT&T smartphone at 91 Boston Post Rd Orange, CT. 06477 cashier **. I have the promotion of customers who bundle DirecTV OPTIMO MAS Packages or above with AT&T wireless services on a unified bill receive an additional $10.00/mo. bundle discount. Well the first year I was going to pay before taxes $37.99 and second year $79.99 a contract for 2 years. But they sent me a bill for $77.02 then my bills will be $73.32 after taxes. On February 13, 2016 I called DIRECTV Supervisor ** employer ID: ** but he told me that I was going to pay $73.32 every month. This is my first time getting DIRECTV and I will never recommend anybody DIRECTV.

I just rated my experience directly with DirecTV; I had a bit of trouble getting past the automated re-scheduling system to a live person; the system insisted that only dates and times BEFORE my originally-scheduled date were available. I needed to re-schedule to a date AFTER the originally-scheduled date.

The overall experience was great.

I was very satisfied with the representatives who took my calls. They were very professional and attentive to my questions and concerns. I felt I walked away with more knowledge regarding the product and was satisfied that I made the right choice it getting DIRECTV.

Our tech was awesome and quick. He was in and out fast, he worked around my four kids and did a fantastic job! He made sure to take the time and show us parental controls, time restraints for the kids, and so much more. He even showed the kids how to record shows and us how to delete them if necessary.

I would recommend DirecTV. My experience so far has been great.

I just called and had really friendly and helpful service rep. I like the packages very much with all the options and the price is a lot better than I was paying so I would highly recommend DIRECTV.

No Pac-12 Network and nothing in site. Stay away from DIRECTV. Use either your local cable of Disk. DIRECTV is trying to strong-arm Pac-12 into a deal that is not fair.

The last call was very good.

I was very happy with customer service when I called with questions. I was pleased with the person who installed my system. The sales person that I talked with however did not fully explain how the cancellation would work so therefore I'm being charged a large fee and he was somewhat intimidating.

Thanks for great service.

Friendly employees are so helpful and considerate.

I had to cancel the installation of DirecTV at this time. Will call back at some future date.

Once they have you on the hook for two-year contract, your bill will increase each month. They'll add premier service, protection plan and if you don't look at your statement and do auto payment. You'll get ripped off of thousands of dollars by the end of your contract. Calling is useless as the service people have no idea what's going on and have no authority to give customers monetary credit for services they didn't order. This is fraudulent to constantly add services you don't want and then charge you for them. I have to call every month to get the billing corrected. I had auto pay and lost credit card so needed to request new one and DIRECTV now charging me $10 a month because I didn't have a credit card to charge to. They will not re-install credit with new credit card. I cannot wait to get service from another provider.

I would recommend to family and friends. So far DirecTV has been a very pleasant experience from set-up to hook up. Much easier than past providers.

I was on hold for 26 min and the 9.36 and 12.40 and 23.37 and 29.37 min today that makes 100.60 minutes that I was on hold. I had a customer service representative yell a curse word before putting me on hold. I had another one (Charles) refuse to give me his id#. I spoke with King (**) he informs me that I was "lied to 2x". Lied To. Once on the policy for a refund and then again with Charles refusing to give me his ID #. So, my experience with DirecTV is this. I was lied to, put on hold for 100.60 minutes, and cursed at. Is this the way a business should run??

Very Satisfied. Great customer service.

I actually have two accounts two residences, paying almost 400 per month to DirecTV; lady was RUDE (is there a negative star I can click on?). I was wanting to discuss my features and what worked for me. Asked about a different package. All she said was "You can get a $38 credit," I asked "Has that got anything to do with being an ATT customer?" She says "No, do you want the credit?" I asked again about ATT. She said if I bundled I could get everything on one bill, couldn't tell me if that was a net savings. I said "How do I do that?" She says "I will get them on the line," in a flash she is gone and I am talking to a damned auto attendant asking my questions so I hung up.