DIRECTV Reviews

Extremely helpful. Answered all questions. Very friendly.

The representative was knowledgeable and very polite.

Attention. DirecTv specifically ignored my request to not have a credit check. I was told they needed my address just to see if service was available. I see they did a hard inquiry without my consent and have been completely neglectful in fixing it on Experian.

The absolute best experience I've ever had with both customer service and my wonderful installation tech. Warm, polite and professional. A-plus all the way around. Have already recommended to my friends. And the quality of my picture and sound is 100% better, it's like having a new tv!

Missing Local Channels - Solved the problem by bettering the connection.

Installer was very efficient, Sydney went about his job in a very precision way. Prior to his departure he volunteered to answer any questions my wife & I might have. He answered all questions in a professional manner. We are very satisfied with the installation & DIRECTV. Hopefully, we will receive excellent service in the future -- if needed.

Great service. Resolved my issue with first call.

Satisfactory solution to service need.

Great Service. The rep handled everything needed.

Excellent service from Tina and Tommy **. Both went above and beyond my expectations to ensure I received what I needed.

Very professional and courteous technician. Presented ID badge upon start of service. Explained each step of process and kept us informed of progress. Cleaned up packaging before leaving. Reviewed controls and usage prior to leaving. Left his name and telephone number for assistance if needed. This is a quality company!!

Very good service.

We are now into our second DirecTV replacement box. We suffer constant freezing and pixelation of recorded shows. Both times DirecTV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out $100 in repair costs for our two replacements (or we would have been out $168 in two years’ worth of service plan payments).

Everything was great.

The service was excellent and professional from start to finish.

DirecTV is very affordable and made easy to have set up.

Loved talking to everyone that works for DirecTV. Everyone was super polite and helpful when I had questions. Unfortunately we weren't able to use the services in our apartment but definitely had a good experience with the people that work for the company.

The installer was courteous and efficient.

Your service/installation tech Brett was very professional, informative, and an expert and did an excellent job on the installation. He went above & beyond what was required and showcased professionalism for DIRECTV. Thank you!

The service reps have been very helpful on calls.

Great! Very satisfied!!!

I decided to return to DirecTV after being with dish for five years. Everything was going as planned. Tech called said he was on way to install in which I took day from work for. He arrived during time period. He got out his device to pinpoint satellite in sky to know where to place dish at. Said it was malfunctioning and did not want to drill a 100 holes in roof trying to pinpoint best signal. He said he was going to go to another tech on another job and get their digital reader and return within hour. Hour passed. Tried contacting leaving voicemails. No return so I waited till two hours passed. Contacted DirecTV direct.

Mr. ** was very helpful and polite while listening to and resolving my issues. Awesome rep!!

AT&T bought DIRECTV as a 'cash cow' and is wasting no time. Agents are still pleasant but severely restricted in what they offer. Example, we want to add 1 TV. Get this, Wireless Genie is $200.00! Down to near $75.00 with a new two-year deal.

I was approached at Sam's Club by your rep to let him compare my Dish service to DirecTV. I hate hard-sell tactics at Sam's Club but have frequently encountered it there. I work for AT&T so I let the guy talk and after determining that my favorite programming was included, especially Fox Sports Mid-West, I agreed to order service. Later at home, I read all the paperwork the salesman gave me and I saw no mention of local programming or Fox Sports Mid-West channel 671. I called 877-758-4346. The nice lady there told me I did get local programming but not 671. She advised me to call 800-531-5000. I talked to William and he was finally able to amend the order to include channel 671. Including the initial ordering process, the time involved exceeded my last income tax preparation. You have nice people, but your processes are cumbersome.

Eric was very helpful and resolved the issue quickly and with great customer relations!

I had Leo for my installer - a very nice man that knew what He was doing and got it done. :-)

Installer was so awesome and very kind and respectful. He showed me what I needed to know as many times as I asked. He was great!

New Service and Installation - Very happy with the whole experience! Not one complaint. Much better than AT&T.

Asked for another channel and the person told me the added cost and I signed up for it. The girl was very polite and happy to help.

Sales rep so-so. Customer service rep was awesome.

For about 2 months I have tried to get my problem resolved. Well it is still not fixed!!! Every time I want to watch TV, I turn on the Genie and my TV with the remote; I now have to press the on button on the remote, then my TV shows no signal. The only solution is to crawl on the floor to the DirecTV Genie Box and press the Red Reset Button. Now I'm told it's my problem that since DirecTV made a Software change, now I must fix my TV. Everything worked fine till DirecTV made their software change. Can anyone help me???

It's nice to be able to talk to someone without being rushed and have things explain to you even though it might take a couple of times for it to click into my head. I do thank you for this person's patience and friendliness.

I was very happy with the service I received.

Variety of channels, for adults and children. Thanks for all the assistance provided.

All staff I interacted with were terrific and professional.

All the time I spoke with anybody at DIRECTV or the installer always was treated great.

Did an awesome job. He was quick and polite working around my wife and son.

Good experience having Directv before and nice customer service. Good luck.

The representative executed the responsibilities and duties with expertise.

Very good service. The technician was very helpful, knowledgeable, and friendly. Good man.

I'm a new customer of DirecTV with my own equipment. I read the website and received a coupon in the mail from ValuePak advertising their choice package for $29.99. The website says extra charges apply, but you cannot locate any explanation for the extra charges. When I received my confirmation email, the monthly bill will be $60.12. They are charging extra fees for advanced receiver fees (to record programs), watch TV on one TV and a regional sports fee (I don't watch sports channels). The monthly bill is $60.12!!! That is double what they advertise. When I called customer service they will not honor their advertised price and sent me to the Disconnect department. I'm completely dissatisfied.

Great customer service.

Charged me for a sports package I never authorized. I was on AUTO Pay with Amex. Filed a dispute, Amex refunded me NOT DIRECTV.

The customer service representative was awesome, very helpful & knowledgeable.

From the time I called inquiring about new service to the call I placed asking for help, the representatives were nice and professional.

Canceled my NFL package several years. Every football season I am charged for the NFL package without my permission. This is the fourth year that this has happened and I am frankly sick and tired of having to fight with a rep that has no idea what they're doing. I asked to speak with a supervisor and now the rep is purposely making wait, because she is just having a bad day. I shouldn't have to feel this way as a customer who has faithfully been with this company for almost five years. I am so angry. I will make sure every family member I have will also cancel their service. ASAP!

Everything went according to the schedule that was set. The installer arrived in the correct time period and did a good job with the set up. I am pleased with the service I received.

On July 26, I was to have my DirecTV service reconnected up at my new home. I had to cancel this appointment and rescheduled it for August 4. I had to cancel this appointment also due to emergency surgery. After surgery on August 12, I contacted DirecTV to have them set up a new date for installation for the service at my new home.

Thanks for being a great service agent.

2nd tv would not wake up in the morning. I tried everything before I called. Just had blue screen. l called technical support and was instantly given the correct solution. What a pleasure dealing with knowledgeable people, patient and respectful.

So far it's been great. Once my service is installed I can comment further.

Thank you for making the switch from Dish easy.

When I found out that AT&T merged with DirecTV I decided to finally check it out. I must say I was just as pleased with the customer service with DirecTV as I have been with AT&T for 14 years. I'm happy to say I'm now a DirecTV customer. I'm waiting for my installation as I write and look forward to many years as a DirecTV customer.

The guy who installed my Directv was very nice and helpful.

Customer service representative was very knowledgeable of products and services and handled my needs very well.

It was a wonderful experience working with your service.

We are happy with our Directv.

My future residence may not have landlord permission to install dish. I will be moving in the next 6-12 months. I had DirecTV for 18 years in Georgetown, TX and was very happy with it.

From my first call to order DirecTV to the installation. Received great Customer Service. Kate and Brad were very professional, courtesy, nice. A pleasure regarding service and installation.

Last guy I spoke to was very nice and was very understanding.

Even though the sales person misrepresented the service, the customer service person understood my problem and acted to rectify it.

So glad to finally be a part of the DirecTV Family even more now since it's jointed with AT&T. Everything from the bill to customer service to sales and advice is amazing! Even the field technician was excellent, very well trained into getting me the best service and very knowledgeable too! The whole experience from start to and was utterly immaculate! Hooray DirecTV. Keep up the great work! More media companies should be like you guys!

My needs were met and excelled. The representative was funny, kind and patient. My issues were resolved and I will continue to be a customer.

Great prices and great customer service. You can't go wrong with DIRECTV. I'm so glad I made the switch! I am one extremely happy customer!

Pleasant and courteous.

Left Dish for Directv recently and have had several issues which have been resolved. The issue I am concerned with now pertains to an older model equipment receiver and an unresponsive remote control. When technician set up the Genie in my house I questioned him why the box was so big and why I was given an older remote model. He explained that the newer models were unavailable but this one would do the same job as the newer model. I hesitated but relented. Now I have discovered that it takes 5-6 seconds for the remote to change channels so I called and a very nice woman ordered a newer remote at no charge. However, after returning to the website I noticed that the remote is only compatible with HR44 Genies and above. I have an HR34 which is not compatible with the newer and faster Genie remote.

It was much simpler to cancel order than set up installation.

The agent was friendly, knowledgeable, courteous and eager to assist me.

I called to see about earlier date for installation and the second call was about referral bonus. Both reps were polite and helpful explained everything in detail.

Did not have a contract when I canceled my service with them and three months later they charged my bank account $311.73. Without my knowledge or consent. And the only reason I canceled my service was when they started charging me $175.00 a month. I didn't even have HD or dvr. It was only two standard receivers and movies extras. It's ridiculous. I have to pay over $300 for service cancellation. I will never go back to these thieves.

DirecTV has amazing customer service with very attentive representatives that are easy to talk to.

Was sold by a salesperson at Best Buy. August of 2014 signed up and recently received notice that the fine print of our contract would allow the doubling of the package rate after one year. We reduced our package and are still paying more than the contract was at the beginning. The cancellation charge would have us paying $20.00 a month for a year. This is really deceptive and we are considering going with Dish, paying the cancellation charge to Directv and our total will be less than the increased rate. READ THE SMALL PRINT and don't believe what the desperate salesperson tells you at Best Buy. Isn't a 2 year contract for 2 years? What DirecTV doesn't seem to realize is that they have lost a customer FOREVER.

The staff was very courteous and knowledgeable. They answered all our concerns and if not able to would find answers for us.

The onsite service was very good. The Service Rep was more than 2 hours late because he was over-booked. This was NOT a very first impression of what to expect from DirecTV.

Service Rep was outstanding and courteous. Jeremy ** is the Gold Standard and should be how all Service Rep need to conduct themselves for a service call. I was very pleased!

Both service and installation people very really perfect. A genuine nice experience.

Besides the good customer service, the service as a whole they offer is great. I had time Warner for 2 months, and I was so happy to come back to DIRECTV.

My contact thus far have been very favorable with everyone connected with DIRECTV.

When I originally placed my order the sales rep accidentally left off the referral fee for myself and the person who referred me. She corrected it at the end of the call and she suggested that I call customer service to ensure that the credit had been given. The customer service person made a few minor adjustments to the account and made sure that the credit is there.

I got DIRECTV 5 months ago and the experience has been hell from day 1. The installation guy left a mess in my house and a hole in the wall he didn't use and charged me $50.00 for a kit to put the dish on my roof. So much for FREE installation!! I've complained and got the run around on that scenario.. Now I'm getting billing issues, I called to cancel my HBO, Cinemax and pay channels and was talked into keeping them for $22.00 a month.. Okay sure that sounds great. Well next month all charges are on and bill is $53.00 higher than normal. I call and they take $32.00 off. Next month the $32.00 is back. I call and 1.5 hrs later I try to cancel service and finally they fix my bill... Terrible business and absolutely no compensation for my time!!! It's amazing how these companies get away with how they treat people.

Thank you for making my subscription to Directv easy and quick!

The agents were clear and precise in their^ information and answers. Very pleasant. Clearly well-trained.

It was quick and to the point, he answered all my question in a timely manner. Very satisfied.

My initial installation was setup online; however, the technician never showed up due to a flaw in the online ordering. Once I reached Customer Service, they were able to rectify the issue and put me on a priority installation list. Thanks.

From the start of me calling to compare pricing to the minute the technician left my home the Directv experience amazing. I wouldn't recommend another company other than Directv. Thank you.

Cancelling Internet. Easy, quick and painless.

My installer cancelled my hook up without my permission. Had to reschedule seven days later. Tosha was very sweet on the phone and calmed me down.

Package change - It was easy but wait time was 1 hour.

I have not used Directv yet but the team was very helpful.

Installation - Very helpful customer service reps.

Very nice and polite and knowledgeable of his services.

From my initial phone call to Michael in San Antonio through additional customer service calls with questions answered by Jarod, to the installation done by Joshua, all of the people I have had contact with have been friendly, professional and honest and upfront in answering my questions and helping me figure out to use my new services. They have worked very hard to make my experience with DirecTV hassle free and rewarding. I got the programming I wanted, my questions answered and the installation performed quickly and professionally and was fully satisfied with my experience. I will be telling my friends and family what a good job you all did for me. Thank you.

Great service and gave me what I wanted and so much more.

Very pleased with my overall experience.

I had a good tech.

I have been happy with my service.

I really don't like people in my house but yesterday when the tech came he show me his badge, I feel ok! He told me everything he was doing. I have had cable one for 28 years. Hope I will have you for my next 28 as my cable provider! Thank you for a easy switch for one to another. Should have done this a long time ago!

Service is awesome.

I was very upset that I had been charged for services that I never had the opportunity to get started. The service Tech came to install, but discovered I was not allowed to have DirecTV in the apartment in which I lived. The problem was rectified and I am satisfied.

The guy that did the install was great and on time.

I love DIRECTV. They have the best customer service, they sound very friendly and try to get the issue resolved as soon as possible. I am so happy I have decided to go with DIRECTV.

I really don't like people in my house but yesterday when the tech came, he show me his badge, I feel ok! He told me everything he was doing! I have had Cable One for 28 years. Hope I will have you for my next 28 as my cable provider! Thank you for an easy switch from one to another. Should have done this a long time ago!

Ordering DirecTV for the first time.

I have been a customer of DirecTV since Jan of 1999 and was very pleased with the service in spite of the high price, however since being acquired by AT&T when calling the voice recognition system is horrible and the operators hang up for no reason. Since being acquired by AT&T it is the pits! Unfortunately I have AT&T home phone and U-verse as well as wireless and office phone. Time for a change.

TV and Internet - Basically, experience has been good.

Poorly trained Rep took the call for my original order. After letting it bother me for several days I called back to address my concerns (all before installation). Second Rep was VERY knowledgeable and helpful and resolved my concerns. My DirecTV will be installed today. While still a little nervous I am also excited.

My final sales associate Jeremy, the service associate Blanca, and my installer Rich all did outstanding customer service. Please give each of them my thanks.

AT&T rep misrepresented DirecTV fees. I cancelled DirecTV when bill doubled. Am receiving bills for early cancellation. AT&T settled their part for $100, acknowledging fault of rep. DirecTV refuses to settle. Receiving collection letters now even though I notified DirecTV that I am disputing and requesting arbitration according to their own policy.

Customer service was a big help. They handled my situation very informative and professional.

I don't have that much words to say but all I can say is thanks to all the helps from all the representative that I talked to.

Thanks for the service. I look forward to a lengthy contract.

I have had difficult time getting an install, after 3 separate days of staying on phone up to one hour, to three hours. I hope that after 9 days they will be here soon. Work order numbers seem fruitless cause they couldn't seem to find any of them. I first order on Aug 13th of 2015 and as of Aug 21st of 2015, still waiting... had address wrong.. had phone number wrong.. had no work order to correct it. I had to redo my entire acct. over and over. Hopefully soon I will be a DirecTV customer.

I had a great technician who was late for my install by about an hour. I know he had obviously had a rough day with some appointments that simply ran over the allotted time. My appointment didn't take him long at all and he did a great job with it; the only reason I'm giving 4 stars is because I didn't have my service installed until 5pm when the window was 12pm-4pm.

Rescheduling request was satisfied.

For the most part I have been very happy with my service and how my questions have been answered. I called a total of three times. The first and third times I called the representatives answered all my questions, but on my second call the representative just confused me and I thought we were not going to be able to get DIRECTV.

Recently found out that we can no longer watch football games with the San Diego chargers as Directv does not want to pay for these games. They still advertise every game every Sunday however these games are not shown on the NFL network, or Sunday ticket due to the local station has the broadcasting rights. I was refunded $20.00 for my call but as always the new owners of Directv (AT&T) DOES NOT CARE ABOUT ITS CUSTOMERS!!!

Great sales rep and customer report. If tv is good as these guys it's going to be awesome. Loved the fact I could understand both of these gentlemen and they are not speaking a foreign language.

Mason was the reason I decided to go with DirecTV. Very nice young man and very professional and detailed when he installed my friends.

Chad came to our house and set us up. He made the connections where I wanted them and made sure everything was working and that we understood how to operate the system. He never left a mess like a lot of workers do and he made sure everything was put back in place whenever he had to move something to enable set up. I would highly recommend him. A very positive person and great worker.

Customer service was very helpful in answering my questions.

Customer service experience was awesome.

I wanted to know if I was getting a Wireless Mini Genie and was told I was. So when it is installed Sat. I am prepared.

I have had DirecTV in the past in different city & state, so I was familiar with what is offered, but I wanted wireless. The specifics of this application was explained and from this I was able to determine what service I wanted and did not want.

Great job with the initial sign up and the follow up for holding on to my new account until I get a new location for service.

I have been with DirecTV since March 2013 (was a previous customer but as we all know, new customers get the best prices so I switched and came back). In March of 2013 I agreed to a two year agreement. In August of 2015 I called to research my options. My bill had gone up to ~$200/mo and I wanted a better rate (like a new customer) and would be willing to sign another 2 year agreement to do so. I was told that wasn't an option and that I would have to call back in two months to discuss other options once the current credits on my account expired. So, I switch to AT&T and called to cancel. I was told at that time I would be charged a $260 cancellation fee because I upgraded Sept 2014. That was a surprise to me. We moved houses but brought our equipment with us. However, we did add a wireless receiver to a 5th TV and by doing that was told that our contract was restarted for 2 years.

The representative did a good job, and the price was right.

Changing from DISH to DirectTV - I've already explained that I had to see who could give me the best deal for the lowest price, and I believe that DIRECTV did just that.

I am a new customer and I am very satisfied so far.

Both customer service and having installation done was quick, easy and painless.

Was very satisfied making my initial order with Directv because of the staff of individuals that helped me with a lot of my decision making in receiving your service. Very pleased with all concerned.

Nice job. Friendly and helpful.

The customer representative was amazing. Answered everything I needed to know.

Good job on customer service.

Good service and help.

I had read a number of the favorable reviews on DirecTV. Having been without Internet or Cable TV from Comcast for most of the time since last Friday, I called DirecTV to switch. Got recording: Technical Difficulties. Call back in 24-48 HOURS! LOL.

When I called to get set up the person I talked to was very helpful, knowledgable, and polite.

The actual service is great but I don't like the fact that I have to babysit Directv, the billing department, to make sure bill is correct every month. You go into an agreement with them about what you getting and how much you're going to be paying. So this month I will be short on for groceries because Directv fail to hold up their end of the contract.

Everyone was quite helpful and courteous. The wait time during communications was remarkably minimal.

Associate was very pleasant to speak to, and resolved the issue quickly!

I am very pleased with my OVERALL experience with DIRECTV. Everyone has been fantabulous!!!

No issues so far.

Initial experience with trying to bundle AT&T U-verse with DIRECTV was a disaster. Was finally able to set up services with only DIRECTV and hope for a better experience moving forward.

So far I am very please with my total experience with DirecTV, everyone I have talked to has been very nice, and very knowledgeable, they have been able to answer all my questions, the service tech that installed my equipment was very nice and did a great job.

Mr. ** was a true professional and represents DIRECTV in the highest qualities. Please pass on my thanks for a job superbly and please provide Mr. ** with recognitions and/or award for all of his great attributes in representing DIRECTV. He knows your product very well and made this experience the most pleasant we have every received. Thank you.

Called to add two additional receivers to my order. Rep was very helpful and explained all options.

Service tech explained everything after the installation was complete.

I was told by 3 people to expect a credit either from Verizon or DIRECTV. Finally two supervisors from both companies cleared this up and no credit was due. I have wasted so much time, if only I had been given the correct information originally. Please make sure the customer service people are better trained for all of your future customers.

Bundle offer. Question answered.

I had a good tech.

I called DirecTV interested in signing up for services for 4 TVs - 1 in my living room & 3 in my office. The features and pricing is great up until the contract is up, which is fine - I can afford it. I sign up. The salesperson schedules an appointment for installation between the hours of 12-4 pm. The technician promptly shows up at 12:40. I explain to him that there will be three boxes in one room - my office. He says he can't do it, because if I try changing a channel to one of the boxes, it will change the channel to all boxes. He continues that the boxes I need he doesn't have them, and he won't get them till next week, that I have to call to reschedule requesting for a different box - not a Mini Gene. So, I call, talk to Sales Support. The salesperson says I was ill-advised, that the Mini Genes should work separately although near each other. She precedes to say she'll make a note for the technician to take two different boxes to prevent this from happening.

Our service has been excellent. However we had a small storm last night, our first day with DIRECTV and we lost the signal twice for about 15 minutes. Did not expect that with very little lightning.

I have been very pleased with both the sales representative and service department with my subscription to DirecTV.

I am very satisfied. Just wish the actual dish outside was located in a different location.

Service was above reproach.

After cancelling my DIRECTV service, I was lured back with a reconnect offer ON A RECORDED CALL from DIRECTV agent Giovanni on July 11, 2015. The package price was supposed to be $59.63 per month. After numerous calls to DIRECTV, I was told my account was updated to reflect the $59.63 per month charge. My current bill is now up to $175.79! I have spent hours on the phone with various departments, communicated via e-mail, etc. to no avail. I would like the offer that was recorded to be honored, or I want out of my contract without penalty. Their billing practices are unethical.

My new DirecTV came with 3 months free access to HBO, Starz, Showtime and Cinemax. I decided to cancel all the movie channels but 1 - which was Showtime. I have been told that because the movie channels monthly cost is 50.99 they give me a credit in that amount, which balances out to a charge of $0 for the customer. But since I canceled the service and they can not give me the credit of $50.99 they have to charge me for the cost of the free movie channels.

Call center is in USA.

Needed a new service connection from Directv and gave a call and right away found the right plan in less than an hour.

We had a very good experience with sales and with customer service. Very nice and well informed people.

My experience was good.

Every rep I spoke with was great and helpful. Service was prompt. It was a pleasure dealing with DirecTV. No waiting on the phone, actual people assist you and they don't try to talk you into something you don't need.

Cancellation - Did a great job handling my situation.

Do like your professionalism in headlining my account at a time when I have my grandsons visiting me before they go back to school. Again thanks to DirecTV for making it possible to see my whole family just hanging around the living room enjoying a great TV program.

Great job ya.

Very satisfied with the experience. Answer my questions correctly.

Excellent service, great customer service. I'm happy with my new services, great image quality. I like the prices. I get a lot of channels for a fair price. So far I can say is the best service I have had and really recommend DirecTV. You won't be disappointed.

She knows her stuff. She has a good sense of humor, in which I like.

I work offshore. Due to my own delays of connecting my service, I'm sadly to say that I had to return to my job soon now and so I wouldn't be able to enjoy the service. I informed Lamont that I would definitely use DirecTV when I purchase my home by December and nothing they did caused me to cancel.

Fast, no pressure, recommended what I needed and nothing more.

Everything good with DirecTV customer service.

Very honest, friendly, and professional.

My whole experience from beginning to end has been positive. From the very first contact by phone to the installation process was excellent. I'm confident as of right now that if any issues were to arise that they would be handled swiftly.

We have had DIRECTV for five years and every month it goes up and up and unfortunately it's our only option because we live in a very small town. We get no pay stations only the basic. Now we are paying 145.00 a month. I'm not joking it goes up every month! What can we do?

Customer Service was excellent throughout the process...

Support staff to set up my D TV account. Your team is knowledgeable, helpful, articulate.

DirecTV is a money-hungry company that will do anything to steal your hard-earned money through hidden fees and gimmicks. Do not, I repeat, DO NOT ever engage yourself in a contract with this terrible vendor, and I will tell you why. To start off, I wasn't able to get internet service at my apartment complex without getting DirecTV. I could only get internet by purchasing TV from DirecTV and internet from AT&T as a bundle. If this isn't robbing people in blind daylight, I don't know what is. It put a bad taste in my mouth from the very beginning.

Having an automated receptionist may save you several dollars. But you are wasting my time trying to get to a person that takes less than twenty seconds to address my issues. Is the money that important to you?

I couldn't get service because of where I live. There is mountains behind my place.

I was looking to get satellite service set up for my home and everyone I spoke with was very helpful.

Was billed for Showtime. Aware it is free for 3 months but requested it not to be included.

Nicole was awesome in her role telling me everything contacted to DirecTV. She knew her stuff, had all the figures done and made it easy to finish the process! Sorry they ran out of bags! My girlfriend got the last one! Jason was great at the install. Answered all my husband's questions, and he asked A LOT!! Was friendly and quick. Cleaned up after himself. Kudos to both! Great job!!

Awesome Customer Service and product.

Recently, I was at Costco and decide to subscribe to DIRECTV. When I returned to my apartment, I found out our apartment complex would not allow me to subscribe and I had to cancel. The Erica was polite, helpful, cheerful, knowledgeable, and courteous. She didn't act like my cancellation was the end of the world or try to make me feel guilty. Great experience.

I moved to a 3rd floor flat that has no land and no balcony. It is not feasible to put a dish at my location. Nevertheless, DIRECTV is till charging me a cancellation fee around $430. I forwarded a letter to the President's Office from the management company for my condo. This letter explicitly stated that I cannot have a dish at my condo. Again, no land, no balcony, and not permissible on the roof, which is common area. DIRECTV ACKNOWLEDGED this BUT STILL WOULD NOT WAIVE THE CANCELLATION FEE! Also, during a two month period, I phoned DIRECTV three times, and each time I was told that the fee would be cleared. This ridiculous cancellation fee is an abomination...fraud! Yes, there absolutely should be a class-action lawsuit against this despicable and shameful practice from DIRECTV!

We called to get information regarding DIRECTV and ended up taking the offer. Still not sure how a $19.99 offer ended up being $99!

Not many places offer a team of representatives with excellent customer service skills, but I gotta say, "Directv, well done."

I want to switch from Comcast to DIRECTV and want its quote. It took me many hours by making 3 phone calls, answered a lot of questions including my social security, credit card info and then I still could not have the right answer for my question "what is the quote???". The first call via 1-877-908-6120 (that from its website). Then the lady gave me a verification code of 9 digits and asked me to call 1-877-684-6125.

My experience with DirecTV was great. The rep went over the type of promotions they had and was very nice and kind about it. They answered my questions in a extremely nice way. I loved the experience. Thanks a lot.

My experience with your customer service rep was nothing short of amazing. I work in customer service, and I know what is recommended and expected, and your rep went above and beyond with answering all my needs and concerns.

Ordered online. Had to change order. Called back. Rep was friendly and helpful.

I recently purchased DirecTV because Time Warner (the service I previously used) was terrible. The salesperson was very helpful and answered all my questions honestly and didn't try to force me to purchase DirecTV. I also needed to change my install date and the customer service person I spoke to handled that for me quickly and easily.

I called DirecTV to cancel the service and they tried to charge me $400 to discontinue the service. I thought it was a joke but they were serious! They said I agreed to do a 24 month agreement which I NEVER ever agreed to or signed any agreement. When I was signing up with DirecTV, the salesperson said the service could be canceled anytime WITHOUT penalty. They are misleading when they sign you up saying that everything is easy and you can cancel anytime, no problem. A bill for $400 just to cancel service is highway robbery and now I'm thinking this is FRAUD. There should be a class action lawsuit against DirecTV for charging these exorbitant fees.

Very courteous and professional customer service staff.

I had done my homework and received what I had expected.

He promised us a 2-year contract (DIRECTV does not offer a 2-year contract). He told us that the $50.00 fee would be waived. We had to fight with DIRECTV to get it waived. DIRECTV originally told us that they were not responsible for their 3rd-party sales people. They did finally waive it. The rep told us that the rate would be 31.90 a month. It's actually $42.00 per month to get the channels that he promised us for 31.90. DIRECTV will not honor his contract with us. He told us he would also get us a better deal on our internet. That bundle of TV and internet would have saved us $75.00 a month. He didn't follow through with that at all. The $75.00 savings is the only reason we agreed to switch to DIRECTV. DIRECTV could honor what the sales rep promised us, but they won't.

Had no problems taking ownership of the problem and solving it.

I would certainly recommend DIRECTV to friends.

They solved my issue.

DIRECTV was by far the most competitive in my area and I loved all the extras I got for the first year. Our technician was excellent and professional when we came to install my boxes even though he got stung by wasps. I will definitely recommend DIRECTV to my friends and family.