DIRECTV Reviews

I realize I do not yet have experience with the DirecTV set up, but the two gentlemen I spoke with while determining which DirecTV options were best, were patient, friendly, knowledgeable and easy to understand.

Excellent and knowledgeable employees.

My entire experience was exceptional. All the representatives I spoke to were really great. We were so excited about the package that we signed up for especially since we received a really good deal on the sports package. Unfortunately, we found out that our apartment complex wouldn't allow any additional services needed for installation. Sadly, we had to cancel because of this. We will soon be moving back to the south and we look forward to establishing services during that time. Keep up the good work, to all the reps that assisted us during this process.

Agent was well-spoken, friendly, courteous and full of knowledge.

I hope that we will have many years with DirecTv. My daughter and her husband in Colorado and my best friend in Waco, Texas recommended DirecTv and in the last year we have not been happy with Time Warner. Your people have been very nice and friendly.

Overall a great Experience!

Overall DirecTV had the best deal and gives me access to online programming, DVR options, HD options and NFL Sunday Ticket.

Anthony is a good employee. He did everything well.

I would recommend anyone to get DIRECTV.

I explained to https://www.consumeraffairs.com/news04/ the rep from the DirecTV office of the president that I was moving to a home in a development which has a contract with a competitor. I will be paying for my TV service as part of my Home Owners Association fees which means it would be ridiculous for me to pay for DirecTV too. Amy and Mehmet still elected to charge me $220 early cancellation fee (but did waive half of it). And, they also told me they don't take down the dish from my second floor roof (It's mine... What a gift) so I have to pay to have someone take that down too. Disliking DirecTV and AT&T.

Overall a good experience.

Technician that was scheduled to install my DIRECTV didn't show in the time allotted. Called customer service and they resolved the issue in a timely and professional manner and had a new technician there to install my DIRECTV who was very knowledgeable and professional.

Sales person and installer were very easy to work with. Got the package that fit my budget and installed very quickly.

He fully took care of my needs.

Was billed for a number of items that had been cancelled or not ordered. It started when I called for service to add a new TV to our account and I was led to believe by sales that wireless minis everywhere were required in order to use RFID and not have wires. The wireless minis still have wires and are not required for RFID as explained by the installer who came out so he called to cancel the 2 added minis. This cancellation was confirmed by me on the phone at the time. This and an additional premium channel (???) were added to our account on the next bill so I called to have the bill corrected.

Just having my service installed 9/12/15. Needed to make a few changes, had no problems with customer service.

The person who installed my DTV account Alexander was very helpful and explained everything to me so that there was no issue, or miscommunication. Overall calling in and getting installation was pretty quick and easy. I hope I continue to enjoy my DIRECTV experience.

Do not use Directv as your service provider for cable television. I had awful service and my receivers were constantly going down... I had my receivers replaced twice and they still are awful! Not to mention, Directv does not disclose that if you move in the first year, they charge you! And I lost around $350 due to their nondisclosures... Sure it's in the fine print that they send you later, but who really has time to read all that crap. Directv is very deceiving and I think there are much better products out there on the market... Stay away from Directv! Bad Directv! Book Directv! Warning! Directv is awful!

I would like to start out by stating that I have never been treated this way by any other company in my entire lifetime. I have made numerous attempts to resolve the issue with them on the phone and I get one person stating they will correct it and when I follow up with them I get some else telling that the last person was completely wrong and shouldn't have told me that.

Service was installed and lasted 6 days before it stopped working. Was given an 11 day repair commitment. Took off from work to meet the tech in the pm. Repair dispatch called and said tech could not keep the appt. and wanted to reschedule in another couple days. Now they want me to take off from work again. The appt. was today from 12-4 pm and he says he can't keep it at 12:30???

Elaina was very respectful and understanding of my issue and resolve and answered my questions.

I was referred to DirecTV thru my sister who has your service in Colorado Springs CO. So after I did some homework and wrote down all my facts and figures to compare cable to DirecTV it was a no brainer. I called and set up an appt. for installation and the Representative Christina was very helpful in making sure I was set up and had the right subscription packages in place.

Great Company. I love DIRECTV.

I have had to call DirecTV more than 5 times to address many things that should have been handled the first time. It appears that every rep I talk to gives me a completely different answer or resolution to my problem. The service is great, no complaint on that except when it rains, but Customer Service is terrible. I will not recommend to others due to my current experience with them.

I have been with Directv for 7 years altogether at all of my residences and can't believe they are being as slimy with me as they are and trying to steal from me. In August I found out I was moving and was not allowed to put a satellite on the house I was moving into. So I had called Directv to see what my options were. It was August 10th around 10 pm and spoke to a representative named Chelsea and even got a confirmation number from her for what she told me to do and the steps to take to get my situation taken care of. The confirmation number is **. So as I am speaking with her she told me that the technician had to come out to my new address after I'm all moved in and say he couldn't find a line of sight and make a note of that on my account.

I was happy with my order and the price.

In May 2014, I signed a contract with Verizon for internet and telephone and they hooked me up with DirecTV for the TV service. Within a month of the TV service starting, DirecTV said something about 'suspicion of fraud' and 'unbundled' me from Verizon thus pushing up my monthly costs. No further explanations were forthcoming. After two weeks of 'phone calls, they admitted their mistake and 'rebundled' me. A month later the same thing happened - 'unbundled', increased monthly costs and no explanations whatsoever. If I had not reviewed their bill closely, (and believe me they have deliberately made the bill so complicated so that no one can make head or tail of it - in fact even their own billing staff could not understand the bill!!), I would not have spotted the 'unbundling'.

Very informative, precise, answered all questions and was extremely clean. Even wore covers on his shoes.

Jim from Dispatch/Phoenix, Kathrine ** via chat, and Rocky from Dominican Rep. on 800# - each have been outstanding and earned my earlier remarks.

Getting account set up and installed has been great. We will see how it goes from here.

My representative was great!

Very very helpful in helping me with the best service. Thank you so much!!

They truly know the meaning of one and done. Very thorough, kind and fast. No matter who you talk to they give out the same information unlike most companies.

Shane was actually a little early for the installation. He was polite, professional and knew his job well. He checked everything before he left and all was working well. I'm having some wireless issues now but they weren't related to the install.

I was highly satisfied with the service. My husband has this product at his house and we really enjoy it. We've decided we wanted DirecTV at our other house here in New Mexico.

The man who is installing DirecTV equipment is very nice. Explained everything well. Answered all my questions.

Our installer was very nice, respectful and knowledgeable. He did have to come back to complete the installation because of the pouring rain Which he arrived on time and finished everything in a timely manner.

The bundle with Verizon was not properly discussed and had to do a reschedule! The problem with Direct was I was told someone would be here between 8 and 12 and it was 3 pm! Didn't get a phone call! I had to call DirecTV to see where tech was! Poorly handled. I work night shift so I was up that whole time. With the bundle, the person who setup the order never asked if I wanted to keep my same # thus causing an issue with Verizon. I then had to keep my connection with Comcast also to keep a phone Thus causing billing issues.

The system is broken but the rep did all he could do to fix the situation. I don't have time to type up what happened. But if you really want to correct the system I am talking about feel free to call me to discuss.

I would like to say my cable technician know what he was doing. Great personality, no complaint.

Had a very nice experience with customer service - everything was well explained.

Helpful customer service.

My experience with DIRECTV was great. All my questions were answered with respect to a customer's need.

Satisfied with customer service.

I have had no problems. I spoke to one rep to order the service and one to change the install date.

Best experience I've had with an entertainment company.

The whole experience has been good so far. The customer service has been very good. The service technician was very friendly and did a very good job. The TV quality is great. Very pleased with the amount of HD channels. The operation of the system is easy.

From the guy who installed our system to the sales lady and other lady I talked to were extremely helpful and courteous.

If you like football or just a good selection of entertainment channels... THIS IS THE SERVICE TO HAVE.

Ordered service, but changed mind the next day because of the space on the balcony that the dish would take up. It's too bad that the dish isn't much smaller. My sunlight is too important to me.

I will highly recommend this service to everyone.

I don't like to talk on the phone, especially when it's placing an order or trying to verify some information I was given earlier. But talking to your telephone representatives was very pleasant and a good experience for me. Each person was polite and patient, spoke clearly, answered my questions, and sounded like he enjoyed his job.

I recently cancelled my DirecTV account after 10 years of satisfactory service. I wanted internet service, and it became available from a cable company in my rural area. After returning the boxes to DirecTV as requested and paying the final bill, I just received a bill for 337 dollars for ** allegedly rented 7 years ago. Apparently when switching to HD boxes, it became possible to purchase these PPV by using the remote and bypassing my cellphone/password. I frequently watched PPV movies by texting on my cell phone. These legitimate charges show up monthly on my bill. I have now found many websites dedicated to the sneaky tactics employed by DirecTV. I plan to spend my time informing my friends, neighbors, and relatives of this swindle.

I was originally pretty excited about DirecTV. We moved into a new house and there was already a DirecTV dish, and since I had already been an AT&T U-verse customer for two years was excited to try DirecTV out. Initial signup was easy; selected the plan and installation options, put in my contact and credit information, paid the $99 signup fee, and booked an installation for the next week, the Saturday of a long weekend. The installation window was a four-hour block, from 8am to noon.

I missed my initial installation appointment. I called to reschedule and the representative was extremely courteous, knowledgeable, and was able to reschedule my installation appointment quickly.

So far so good.

Dee, the lady that helped me install my box, was amazing. She was very friendly. She was very quick and efficient. The setup was complete within a couple minutes. I don't remember the name of the man that directed me to her, but you could tell he was happy to help me.

All was good.

I was very pleased with the way the rep helped me out during my order and the rep that cancelled my order. Had to cancel cause my current service provider is in the area which at 1st was told it wasn't then found out it is.... Definitely, If I decide to change to a different service it will the DirecTV!!!!!!!

I am very pleased with your personnel even though we were unable to have installation yet due to too many trees on the property. I am in process of having 1 large pine tree removed in order for the installation tech to locate a "line of sight" for the receiver. I will call and re-schedule when the tree is removed.

I had an awesome customer service experience with my DirecTV agent. He was very knowledgeable, very personable and an awesome salesperson. Thank you for your great package deal that you offered me.

We have 6 TVs. Mini genies in each addition room means an addition $32.50 a month. I ordered the Genie and 1 Genie mini. I do not need all of the bells and whistles for the other 4 TVs. One TV is in the kitchen, 2 are in spare bedrooms for occasional grandkids that watch cartoons or a DVD before bed and rare overnight guests. The last TV is in half finished basement. I want just regular TV for those 4 sites. I was advised only Genie Minis are available. That is $26.00 monthly that I do not need or use. Secondly, my telephone service area cannot be bundled for a landline and internet service with DirecTV. If I break up my cable package I will be paying very high rates for phone and internet. I also priced Frontier for phone and internet. They are still DSL. We are trapped by our geographic locale and the local cable co.

I had to cancel my order since I couldn't get permission to mount a dish on my building. I was able to cancel my order very easily.

Technician was excellent and explain everything really well.

Everyone was very helpful, pleasant & professional.

Everyone is really nice, and they help with everything. They are all so great.

I wish DirecTV didn't always want or need surveys done. I understand that it helps them understand by their customers' comments where they could improve their jobs better. But if and when I have a problem I call to talk with someone, if you were to record the phone call you would be able to see what is going on from both parties on the call, and then you would hear how your employees hang up on your customers when they don't want to deal with the problem you're calling about.

I had a horrible experience with my install. Took off work. Installer couldn't do what I was told on the phone, unless I paid extra $99. Then the ensuing failure to get me rescheduled in a timely manner. I've spent 4-6 hours on the phone much of it on hold, being passed through different departments. One time I was on hold for 20 mins before I was hung up on after... "Have you talked to a supervisor?" Me: "I was sent here by a supervisor"... Click. Hung up on me. My online account didn't work for the first week and the streaming sports they offer are sports movies. Just one of the worst customer experiences I've ever had.

My experience was great and I would definitely recommend your service to friends.

Pleasantly surprised got Mercedes Benz treatment! Very patient with someone who needs a lot of help with technical problems.

Very friendly and professional service and installation.

I recently switched from Dish Network to DirecTV, and this was only due to switching from Verizon to AT&T. My local AT&T salesman told me about AT&T buying DirecTV and gave me the sales prices, and Plenti points details. All of these were the reasons I switched. I am completely satisfied and impressed with all representatives of the companies. Thank you.

I signed up for DirecTV. The lady asked me, "To better serve you and give you what you need no more or less we would like to know what you watch." I said, "Well, I have children, so I want all the kids channels and I only watch Fox News and enjoy movies from On Demand", plus I have an HD TV so I'll need a receiver that supports HD, so she signed me up to get an installation and when I went to watch on demand I couldn't! So I call DirecTV and they said I can't watch On Demand because I don't have an HD DVR! I said "well why not? I signed up for On Demand." She said I signed for the HD Box "when the tech installed your services". I said "yeah, because I don't know what equipment I need to watch on demand!" She said "I couldn't get a tech to come back out and give me the dvr box". I said "why, they didn't give me what I asked for?"

It was a pleasure communicating with DirecTV help desk. Better than Dish and it was like night and day versus Comcast!

DirecTV rep was very pleasant, well-spoken, knowledgeable and helpful. Worked with me till issue resolved.

I realize that from sales through the first few months of new service, customers are typically treated very well. I hope that this treatment continues and I have no issues with DirecTV representatives as I continue my commitment. I am, overall and so far, quite pleased with the service I have received. The installer was wonderful, personable and professional, and the reps on the phone have at least all been very friendly and professional.

All questions answered.

Really appreciate the kind and caring representative that I was assisted by and would totally recommend DirecTV to anyone.

I was helped in a pleasant manner and quickly.

I called AT&T - DIRECTV immediately. I see their commercial on Tv. It was what they advertise. As a soccer fan like me I can highly recommend people to go with DIRECTV. I can renew my contract with them any time without thinking twice about it.

My only disappointment is my management not allowing the installation of DirecTV in my complex.

Great customer service, good value.

Installation Tech - Young man was very polite and cleaned up after himself.

Call center helpful.

Everyone I talk with at DirecTV always answers or resolves any of my questions.

We stayed with DirecTV when we moved solely because the "movers deal" would save use $$. Free equipment upgrade, no transfer fees. After moving we received a bill with two separate protection plans added to our bill (Never asked for nor were we told they would be added) and the equipment upgrade "set up" fee which was suppose to be free and is still being advertised on their recorded advertising when you're on hold. After being on hold for 15 mins 1st person helped with protection plan charges. I was told. Had to speak to 2 other separate people about the setup charge and I also wanted to change my package. After being on hold for 1hour and 10 mins the second person changed my package then tried to sell me more stuff at which time I said absolutely not after waiting over an hour.

Everybody that I have spoken with has been very helpful and polite.

Very good so far.

The customer service reps that I have dealt with during our switch over from Dish to DirecTV have all been friendly, helpful and very personable.

I was very happy with the customer service I received. The representatives were very helpful and friendly.

The installer did a great job, very instructive and helpful. He was late arriving because the order was not assigned to him until 5:15 pm. He drove from Henderson to Tyler and arrived about 6:00 pm to begin installation. He completed it about 9:30 pm. He was attentive and responsive throughout the process and maintained a pleasant composure, even though he was called out after hours to do an extra job.

At this point we do not have anything negative to present about choosing DirecTV. The online ordering was a breeze and after searching around we feel we got a pretty good deal as far as satellite TV is concerned. After ordering initially I realized I had not ordered the genie, so I began a chat online to see about changing the order. The online help was unable to modify my order so I had to call (which I wasn't thrilled about) but I actually had a very pleasant experience with customer service. The gentleman that helped me was very friendly and straightforward. There was no beating around the bush and I actually got a better deal than what I initially thought I was going to get.

Throughout the entire time we had DirecTV I had problems with connecting to the internet. Several Friday nights, which is my movie and popcorn night, I was unable to watch a movie because it would not connect. I would rest our internet, even though I was receiving a connection to the internet on my laptop, but still it would not connect. I called them several times, and they would say "Nothing is wrong. Call your Internet provider." But I was able to connect other things to the Internet fine. I then switched to another provider and received a hefty disconnect charge of which I could not pay all at once, so I told them I would have to make payments. They said that was fine. A week or so went by, and all of a sudden there was like a $465 charge on my bank account. I was furious, but they said the contract said they could do that and would not refund my account, causing me to have over $200 worth of overdrafts!! I would not recommend using DirecTV.

I am currently a DirecTV customer but have tried to cancel service since the 2nd day. I was told if I cancel they would impose a 480.00 fee on my account because I did not cancel within 24 hours. I explained that I was under the impression that the two year contract wasn't in effect anymore... but found it wasn't when it was too late to cancel. I was never informed of the two year contract to obligation and expressed dismay once I became aware. After trying to discuss it with a manager he used underlying hints to let me know if I cancelled, the mail fees would be applied which left me no other choice. Every time I speak with a rep I let them know that I was bamboozled and am not happy with them pulling the wool over my eyes.

DT could have provided additional information in the flyer I received as to the total cost involved. The charges for add-ons in particular, i.e. boxes. The price advertised is not what I am paying but was agreeable. The cost for the second year is estimated to almost be double the first year.

8/31 DirecTV installed - Techs came out to install and now tell me they cannot run lines along with existing lines, I must pay extra 99.00 for wireless Genie's. After discussion with techs and service already completed and turned on the techs tell me - "the on demand may not work as it requires the internet" and Comcast internet, which is the only one that works in our area, may not work well with the on demand. At that point they should have said "if you are not happy with this you have 24 hrs. to cancel the service."

Quick & efficient with starting & adding new services.

Everything was fine.

Directv is great! The representative I spoke with was extremely helpful and made sure that I not only received the best package available but had a technician installing it within an hour after the agreement over the telephone was placed!

No need to gloat that much, everyone just did their jobs correctly and in a well manner.

Well most of my questions was answered.

All representative I worked with have been professional and courteous. When I called in and had many questions in each representative was patient and gave me an explanation. DIRECTV's customer service - I give them a 10 for execution. I'm very excited for my DirecTV install and I look forward to my DirecTV experience.

Could not have had a better experience. All that I talked with knew about their product and were all very polite and helpful.

Good so far.

Very pleasant and professional.

The experience with install was very good. The technician was polite and ensured that the product was working before leaving. It took several tries, but everything was working well. I did have to call after installation to get an upgrade on the package we ordered. I had thought I had already ordered it, saw that it wasn't the package I wanted and decided to wait until after install to do this. But, overall the experience was very good.

I was pleased with the timely fashion my rep helped me out

I have a paper trail going back months with communication with DirecTV asking them to fix the very poor reception we had been experiencing for months. I was assured it would be fixed promptly but they never did anything but continue to charge us our monthly bill, which has tripled since we signed up with them in 2010. From the beginning of my contact with their service department I made it very clear that we could not watch the TV because the reception was so bad and that we would not be paying them the monthly bill until we could watch the TV. They said they would make sure we were taken care of but they continued to charge us and now that I have finally disconnected our DirecTV service they say I owe them for last month. When you call them they give you the run around like crazy and make it very tough to disconnect.

Myself and my family were looking forward to the DirecTV service however due to the trees in my area the only spot available was in the front of the house which was actually in my neighbors yard. Not happy about that. Back to square one.

I haven't started service yet, but to date the customer service has been very helpful and professional. I hope the rest of my contract is as easy as this initial set up.

DirecTV New and Bundled with ATT. Will receive DirecTV Thursday, can't wait.

Everything was done in a timely manner with no problems whatsoever. Very pleased with service.

Associate was courteous and helped me with all my needs.

Everything went well.

Your customer care and technician were great, pleasant and friendly. Your prices are great.

Everyone I talked with I could understand, spoke English, helpful, and made everything easy.

I was not aware when I signed the New Customer Sales Order on 8/29/2015 that the DirecTV equipment "must be directly connected to the same land-based telephone line." Also, it is stated in the agreement that DirecTV can use my landline phone to contact me for messaging and also, can use auto dialing devices to ring my phone, etc. You may have no idea how frequent and annoying sales calls and other unwanted telephone calls from unknown callers (callers with whom I have never had any business transactions) are, and signing up on the Federal Do Not Call service does not seem to be of any help at all. This is the reason I canceled the sales order. Otherwise, DirecTV in Costco was a very good experience and the sales order was a terrific deal.

Everyone from the sales to the installation has been very polite and helpful.

Great service, great deal, great packages. I highly recommend DIRECTV.

Your staff has performed above and beyond the call. Very good job DirecTV. Thanks.

Don't understand how or why some do and some don't have access to WiFi. Your loss as I got a GREAT deal that I cannot pass over.

Unable to watch NFL game on regular channels and internet is slow. Package was for up to 10 megs but only getting 3megs.

I was full of questions and they took the time to answer all my questions so I would understand what services I would be getting.

I was talking with 'Raul' a promotions specialist. He speaks 100 mph - which is typical sales - hate it. He told me twice that ALL equipment and installation was completely free. Then we started talking about the package and here comes the other shoe. First, there's a 'One Time Processing Fee' of $33.00. This is to ship the 'free equipment' from Sony to me (I guess, or to them). Then there is the equipment 'rental fees and taxes'. I never asked how much the rental fees are because he told me the 'equipment was completely free'. So I questioned him about this. Wanted to know why he told me it was 'free' when there's a rental fee?

Great experience, would recommend DirecTV to all my friends, if for nothing else other than the customer service alone.

Thanks for assisting us in starting our service with you!

The DirecTV experience started out with issues of having problems grounding the satellite dish. The technician Travis was SUPER to work with and made sure everything was installed properly. I'm VERY HAPPY with DirecTV!!! :))

Customer service was awesome. Very happy I changed to DirecTV.

Installation - Customer service was extremely helpful and answered all questions.

Great service, friendly employees - setting up and scheduling service.

To make a story of 6 weeks of hell short... Back in June of 2015, I cancelled my DirecTV service because I had accepted a job overseas. 7 days before I left, my current job offered me a promotion so I stayed. At that point, I had already sold my residence, and cancelled all services to the house. I had 48 hours to find a house to live in. I moved into a nearby community that has an HOA. The HOA does not contract with DirecTV.

Gal on the phone was very polite, very knowledgeable and helpful. Call for service was quick and painless. Very happy.

Overall, pleasant experience.

Today my Directv receiver displayed a message that I no longer could receive a signal & I should remove the HDMI cable & replace it with component cables! After spending one hour on the phone with tech people who had no idea what I was talking about, I gave up! I now have no service on one receiver!! Congratulations AT&T has taken over! They can now screw up Directv with the some alacrity they have shown in all their other acquisitions!

I don't know what I can say that I have not already said about the gentleman that helped me with my new application for DirecTV and Internet. He was very understanding, kind, helpful and I hope he has given me the package deal that I wanted. I will know after Sept. 2 when everything has been installed.

We sign up for basic DirecTV service through our condo association. 9 months later get a bill for NFL package that we DID NOT ORDER, DO NOT WANT. Told us we must pay but they would refund the payment and cancel the package. OUTRIGHT LIE! Called back, no refund and told we CANNOT CANCEL?? Stay away or you will be stuck with the NFL package for the rest of your life!!!

My in-laws "and" my cousins were "NOT" happy with DirecTV. I am willing to try your services for a time & season. I currently have TWC, The Dodgers, and two (2) stock channels. I have CNBC and Fox Business. AT&T service rep promised me CNBC, Fox Business, and Bloomberg TV. Hopefully all three business channels will appear when you install DirecTV(?!). Again, I am willing to give your services a try.

The technician that installed my equipment did a great job. Right when he showed up, it started to rain and out of nowhere, a bolt of lightning. He stepped back, waited it out instead of quitting for the day, then he continued. Had a few problems with connectivity but he stuck it out prior to leaving and everything worked great. Gave instructions on the remotes, programmed all 4 of my TVs, went over handbook and cleaned up after himself. He did a great JOB.

Every month for the last 10 months I have been overbilled. I spend over an hour a month dealing with correcting it. I always get a foreign country 1st and they are trite and can't figure out what's going on. I always have to go to a supervisor in the USA to get things supposedly corrected. They talk nice and seem to fix things, but then the next billing cycle I get another overbill and I have to go through the same crap again! I will dump them now.

Ordered new service, scheduled 8-24-2015. Tech showed up, said that my location was a business and couldn't install with no discussion. I called back, talked with 6 people at DirecTV, telling story each time. They rescheduled for Thurs 8/27/2015. No one showed up, called supervisor, said "would have installation dept call in 1 hour". After a couple of other calls no response so I canceled order. On Mon 8/31/2015 Dish is installing now with no issues. I have DirecTV at my house in Temple and will be switching it to Dish also. I have been a DirecTV customer since 2008 but they are now on my jack in the box list which means that I will not be a DirecTV customer again.

I have been a loyal Directv customer since 1999, I started with Directv when you could go to Walmart and buy all your Directv equipment, that's what I did. I bought my dish and receivers, installed them myself, and then over the course of 16 years moved 6 times, reinstalled my Directv equipment each time I moved. Now that Directv offers more HD channels I decided to upgrade, when I upgraded I wanted to install the equipment myself, which over the course of 16 years and moving 6 times I think I have the ability to install, I was told I would have to have a technician install it. I agreed. Over the course of a week I continued request an install date, each time I was met with "we have no dates available". Finally after a week I was given the only times available, I had to take a day off work to wait for the technician to install the HD equipment.

The customer rep who took my order explained all that I would need to know, from what channels I would get to when the service personnel would be out to install the dish.

Installation was quick and easy, price was right, and the service looks excellent. The service is what was promised. I'm very happy with the system.

I only gave 5 stars because of Dallas supervisor Erick and installers Kevin & Dale. They were wonderful!

DIRECTV is awful. We have been waiting months for a return carton to return their equipment. Hours on the phone, spoke to numerous customer service people who said they will send it & it never comes. Now they have us in collections for the cost of the equipment. Literally called 10 times & don't know where to turn. They or us in collections because they aren't doing their job!!!

The customer service rep that helped me ace my order helped me get the right package for me and my whole family and the customer service rep after I placed the order helped me resolve all the questions I had.

Accessing DIRECTV on my laptop. Good info, a speedy solution.

ChadChad that hook everything up was nice, & I ask him a question about the cable he, answer the question.

I would recommend this company to anyone who would ask me about them because they are easy to deal with and they have fast and easy responses to every question or problem you might have. They are very friendly to the customers and know how to treat a customer.

I am new to DIRECTV. They are coming install my service on 09/01/2015. The issues I had before the install was handled very well. Look forward to enjoying my services.

I am requesting they change 2 VCRs that do not provide the expected service, since I have more than 12 years. Operators do not give me any solution. Definitivamente, DirecTV is not recommended.

Too much transferring and repeating - Installer did not show up after we stayed home to have install done. Great effort had to be put into rescheduling. Last gentleman I spoke with was very synthetic and helpful.

I was completely satisfied with DirecTV service. I would recommend.

We are changing to DirecTV as we have been having issues with DISH as we can no longer get several channels. My son, who lives on Beaver Island, recommended DirecTV, plus the ads we have seen.

He did a perfect job.

My technician, Mark **, was absolutely amazing and the most helpful installation person I have ever worked with involving any company. We are enjoying our service with you all. Thanks.

Was very helpful, knowledgeable, & friendly!

Just writing to say that the installer who came to my home (Mr. **) was very courteous and knowledgeable. He did an excellent installation even with me standing over his shoulder asking a million questions. :)

I highly recommend DirecTV associates that answers the phones and answers all of my questions that I asked to perfection and also the installers, (Art).

Plan to stay with Directv a long time. Quality TV, great customer service at a fair price. Thank you.

Happy with Direct but not Windstream.

Upon signing up and the installing everyone was very courteous and answered all question to my satisfaction.

My installation tech (Michael **) couldn't have been better!! He personally called me to say he was "running a little behind" and STILL came early. An efficient, personable, thorough DirecTv ambassador!! Mike MADE SURE he covered everything, unlike other techs who dump-and-run.

I want to add another TV in another room. When we first signed up for DirecTV I was told I could add additional TV at any time. Now, since AT&T acquired them, I have to sign a new 2 year contract and pay $179 for an additional Mini Receiver. Asked to speak to a supervisor and was told that the supervisor was unavailable. So now it is back to Time Warner. My contract is over and I do not need to commit another two years to DirecTV for a mini receiver. Another monopoly is being formed. I thought we broke up AT&T in 1984 for this very reason.

All went well and I will have you guys back on my tv.

Extremely helpful. Answered all questions. Very friendly.

The representative was knowledgeable and very polite.

Attention. DirecTv specifically ignored my request to not have a credit check. I was told they needed my address just to see if service was available. I see they did a hard inquiry without my consent and have been completely neglectful in fixing it on Experian.

The absolute best experience I've ever had with both customer service and my wonderful installation tech. Warm, polite and professional. A-plus all the way around. Have already recommended to my friends. And the quality of my picture and sound is 100% better, it's like having a new tv!

Missing Local Channels - Solved the problem by bettering the connection.

Installer was very efficient, Sydney went about his job in a very precision way. Prior to his departure he volunteered to answer any questions my wife & I might have. He answered all questions in a professional manner. We are very satisfied with the installation & DIRECTV. Hopefully, we will receive excellent service in the future -- if needed.

Great service. Resolved my issue with first call.

Satisfactory solution to service need.

Great Service. The rep handled everything needed.

Excellent service from Tina and Tommy **. Both went above and beyond my expectations to ensure I received what I needed.

Very professional and courteous technician. Presented ID badge upon start of service. Explained each step of process and kept us informed of progress. Cleaned up packaging before leaving. Reviewed controls and usage prior to leaving. Left his name and telephone number for assistance if needed. This is a quality company!!

Very good service.

We are now into our second DirecTV replacement box. We suffer constant freezing and pixelation of recorded shows. Both times DirecTV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out $100 in repair costs for our two replacements (or we would have been out $168 in two years’ worth of service plan payments).

Everything was great.

The service was excellent and professional from start to finish.

DirecTV is very affordable and made easy to have set up.

Loved talking to everyone that works for DirecTV. Everyone was super polite and helpful when I had questions. Unfortunately we weren't able to use the services in our apartment but definitely had a good experience with the people that work for the company.

The installer was courteous and efficient.

Your service/installation tech Brett was very professional, informative, and an expert and did an excellent job on the installation. He went above & beyond what was required and showcased professionalism for DIRECTV. Thank you!

The service reps have been very helpful on calls.

Great! Very satisfied!!!

I decided to return to DirecTV after being with dish for five years. Everything was going as planned. Tech called said he was on way to install in which I took day from work for. He arrived during time period. He got out his device to pinpoint satellite in sky to know where to place dish at. Said it was malfunctioning and did not want to drill a 100 holes in roof trying to pinpoint best signal. He said he was going to go to another tech on another job and get their digital reader and return within hour. Hour passed. Tried contacting leaving voicemails. No return so I waited till two hours passed. Contacted DirecTV direct.

Mr. ** was very helpful and polite while listening to and resolving my issues. Awesome rep!!

AT&T bought DIRECTV as a 'cash cow' and is wasting no time. Agents are still pleasant but severely restricted in what they offer. Example, we want to add 1 TV. Get this, Wireless Genie is $200.00! Down to near $75.00 with a new two-year deal.

I was approached at Sam's Club by your rep to let him compare my Dish service to DirecTV. I hate hard-sell tactics at Sam's Club but have frequently encountered it there. I work for AT&T so I let the guy talk and after determining that my favorite programming was included, especially Fox Sports Mid-West, I agreed to order service. Later at home, I read all the paperwork the salesman gave me and I saw no mention of local programming or Fox Sports Mid-West channel 671. I called 877-758-4346. The nice lady there told me I did get local programming but not 671. She advised me to call 800-531-5000. I talked to William and he was finally able to amend the order to include channel 671. Including the initial ordering process, the time involved exceeded my last income tax preparation. You have nice people, but your processes are cumbersome.

Eric was very helpful and resolved the issue quickly and with great customer relations!

I had Leo for my installer - a very nice man that knew what He was doing and got it done. :-)

Installer was so awesome and very kind and respectful. He showed me what I needed to know as many times as I asked. He was great!

New Service and Installation - Very happy with the whole experience! Not one complaint. Much better than AT&T.

Asked for another channel and the person told me the added cost and I signed up for it. The girl was very polite and happy to help.

Sales rep so-so. Customer service rep was awesome.

For about 2 months I have tried to get my problem resolved. Well it is still not fixed!!! Every time I want to watch TV, I turn on the Genie and my TV with the remote; I now have to press the on button on the remote, then my TV shows no signal. The only solution is to crawl on the floor to the DirecTV Genie Box and press the Red Reset Button. Now I'm told it's my problem that since DirecTV made a Software change, now I must fix my TV. Everything worked fine till DirecTV made their software change. Can anyone help me???

It's nice to be able to talk to someone without being rushed and have things explain to you even though it might take a couple of times for it to click into my head. I do thank you for this person's patience and friendliness.

I was very happy with the service I received.

Variety of channels, for adults and children. Thanks for all the assistance provided.