DIRECTV Reviews

Very prompt and accurate with the choice package selection. They even offered several ways to pay bill which I really like.

Both the representative and the supervisor who took care of me were absolutely 100 percent committed to fixing my issue. AT&T messed up my order, but DIRECTV made it all better and were absolutely the pinnacle of customer service. I am glad that we decided to come back to DIRECTV.

DIRECTV is the most unprofessional, uncaring company I have done business with. I previously had service thru them for several years. When I moved a couple years ago I decided to suspend my service. After thinking about it I decided that since I was no longer under contract I would cancel the service due to my limited amount of time to actually use the service. I recently attempted to re-establish service with them and was notified that I owe for "services provided" back during the time after my move. I have contacted customer service and tried to resolve the issue. They refuse to waive these fees stating they have no record of my call to cancel. Even though I have explained that I never had equipment set up at my new residence, and therefore clearly never received service. They maintain that the fees are valid.

Great expo wrench.

All in all, a good experience and my service technician was very professional, ahead of time, cleaned up, and answered all my questions. His name was Miguel. He was great!

These ads about the "settlers" are seriously offensive. One they mock the people who built this country on their backs. Two they imply the this generation of working class people are not as good as people who have their service. It is not funny and is insulting and if anything all it did is make a non-customer even less likely to ever use their services. I find this ad in such poor taste. I will forever have a tainted view of DirecTV. I remember telling my husband back in 1998 that these cable companies were going to price themselves out of the market with their inflated costs and contracts that basically make you sign away your right to fair prices ever again. I am not going to sacrifice buying food to pay for something that lessens my children's IQ by using it. Most people can't afford cable and their commercials are so offensive. This commercial was social suicide for DirecTV in my opinion.

I had a pleasant experience with all your Reps. They were outstanding!

I ordered DirecTV for three rooms in my house. The sales person lied and sent one receiver and they tried to tack on $30 for the other rooms when they got there!! It's a scam, don't order DirecTV. All they do is jack up your rates and give you horrible customer service!!!

Representative was very friendly, well spoken, kind, professional, and helpful.

My total experience from sales to installation has been wonderful.

Would recommend to a friend.

Possible future bundling of telephone and internet with TV. I wanted to know what the costs would be, penalties for early cancellation, etc. Wes took his time in answering each of my questions and concerns. We are on a limited income and are looking for ways to trim our expenses.

Technician very good.

I have had a great experience with person who signed me up with DirecTV. When I had an issue with my installment date, it was resolved on my first call. When I received an email about AT&T discontinuing my service before DirecTV would be installed, it was resolved. I made the error of selecting the wrong date for installment, not the gentleman who signed me up. The questions I had were resolved on the first call. You can't ask anything more than great service.

I signed up for DirecTV when I was looking for a low cost service. I was told this service was 19.99 a month for a 2 year contract. Shame on me for not asking more questions. Turns out that was just for using DirecTV, didn't include the service being connected and being able to use it. That was not the accurate package cost and that was not explained to me. You are charged separately for equipment and receiver services. Didn't include DVR either and when I paid more to add that, wasn't told it changed my contract time. Then told if I didn't get the Protection Plan, if something happened to the receiver, I would be charged up to 65 to fix, so I had to get that too.

This is my first time dealing with DirecTV and I am very impressed with your customer service.

The rep was very helpful in answering all of my questions regarding DirecTV. I look forward to my DirecTV service.

The sales personnel are awesome living up to end of a deal. All were professional and kind to me. I'm glad to be with DirecTV now. Thank you.

We had no problem.

I received a satisfactory answer to my question.

My technician was awesome & knowledgeable. When I had an issue my customer service rep was incredible! He knew exactly what he was doing & gave me best/worst case scenario & how he would handle each! Great company!!

I am looking forward to switching to DirecTV. It was a pleasure talking to everyone. It didn't matter how I talked with or how many questions or changes I had. I was always taken care of. I hope it will be the same in the future after I sign up.

Great service and polite.

Manny was very knowledgeable, helpful, and friendly.

Everyone was just like family.

Person was very knowledgeable.

Good service all the way around from getting my service plan to install.

Satisfied. Thank you DirecTV. :-)

I must say the customer service answered all my questions and concerns made me feel comfortable.

Kind & helpful. Explained every thing well.

Everyone that I have worked with has far surpassed my expectations.

My experience has been limited but pleasant.

Called about adding my friend's referral to my newly acquired account before installation because I forgot to tell the sales rep about it during my original order call.

Getting new service. I spoke to Jay and he was very thorough and provided all the information I needed.

I am totally happy with switching to DirecTV & will stay with you.

The 2nd representative Kimberly definitely took several steps to correct input errors by the previous representative Michelle. I was a disgruntled customer when I called in the next day but she was able to take care of all issues for me a new customer. She is an asset to DirecTV. Thank you.

I liked my conversation with the representative. They really helped me with my issue.

David **, is amazing! He helped me when I was very upset. He helped me schedule another appointment. If you have any problem go to him! I know when I call I will be asking for him every time!

I had a great experience with DirecTV.

Back to DirecTV. We'll give it a try again now the prices are more competitive than Xfinity.

Good service, reps was easy to talk to and knowledgeable.

I was very happy with the second salesperson I talked with and with the installation person. The only person I was unhappy with was the initial salesperson who was too pushy and said I could bundle the internet and we don't even have that service in our area. Glad I didn't disconnect the service I had!

I was a DirecTV customer before so I know I would be treated fairly. The service provider I had before (VYVE) did not live up to the consistent quality mindedness of DirecTV. I do not remember a time in my whole experience with DirecTV of being as merely a "number". I have ALWAYS been met with friendly and knowledgeable agents. Where do you find these people? Do what you can to keep them!!!

I have been with DirecTV for 2 years and besides the discounts the bill is never the same. As a matter of fact, it goes up all the time. When I call in, they say "it's programming increases". How can a company need to increase programming costs so frequently. The only reason I even have Directv is I use my motor home for work. So I cancelled my cable at my home and put the ugly dish on my roof to save money on having both cable and Directv. But, I was paying less for cable, 60 meg internet and phone than I am just Directv, with no weather interference. And if you try to make changes to your account, they tack on another year. Reading through the reviews, I can say, those 5 star reviews are new or haven't been with them long.

Robert completed the installation and showed us how to work the system. He did an excellent job.

I would absolutely recommend a friend. Not only is DIRECTV the cheapest I have found, but have the most friendly customer service reps! Great job DIRECTV.

I cannot express my sincere gratitude to the highest degree after receiving the Top Notch Quality Customer Service I have so far received by an employee of DIRECTV. It's like: WOW!!!

When I have had the service for 4 months they ask me what my experience was or is.

Agent went above and beyond to make sure my experience was good and my issue was fully resolved.

Love the install and service.

The representative handled all my questions and confirmed my installation. It was a pleasure to speak to a person who had all the information needed to move forward.

Things went real well!

Remote stopped working after unplugging Genie and re-plugging into different outlet. Tech support advised RF wireless was disabled and instructed on how to reset and enable RF wireless. Problem solved in a short amount of time, very helpful.

I have said pretty much everything in the other descriptions... But all I can add is Quinn the installer was the best of the best and we're glad we switched to DirecTV. You need to clone him and make EVERY new customer happy!!!

My overall experience with DTV has been extremely satisfying despite the fact that I am a first time customer.

I called to cancel my service because we were going to save more money by staying with our current provider. The rep was very courteous and he attempted to help find ways to save our family some money. After talking it over he understood our situation and was respectful. I had a great experience with the rep being so understanding.

I had a good experience with my call to customer service.

I understand the desire to have a customer use an automated system for things such as rescheduling an appointment, but the experience was terrible and I was forced to talk with a live rep. I am a tech savvy individual, but the system is terrible.

We have had to remove Oceanic Time Warner due to our going off of the grid. This is why we have selected DIRECTV. Everything has gone extremely well with the installation. I only wish you also had satellite internet!

Great job on DirecTV's end, not so much from our side.

After 2 failed attempts to find a workable location to site the DirecTV dish the on-site installers closed out the job as not possible (no clear line of sight to the Satellites). I subsequently found a non-obvious location we all previously overlooked which I believe will provide the required clear site line to the Satellites. I want to have the installers make one final on-site evaluation of the new location. Getting this initial install job reopened and the job rescheduled took 5 calls and a number of forwards on some calls, consuming over an hour just to get to the person who could help. Once I finally got to the right person it went fine and quickly.

Had a small glitch in the scheduling of our installation, and Greg in Customer Service was absolutely excellent in resolving our situation.

Never got to actually experience the service, but seems as though it would have been great.

I can describe my experience in two words. Horrible and unprofessional. I called to talk about options on lowering my bill and I was hung up on twice. I have the ID# for the first person to hang up on me. I did not get the second ID#. My third phone call with ID# ** refused to give me the previous ID# to further assist me in this complaint. The representative was very rude even already knowing my situation and frustration. I asked for a supervisor and finally I was helped by a respectful and professional employee of DirecTV's named Sue ID# **. I will say that I will not be re contracting with DirecTV. This is only one of many bad experiences with DirecTV. There are too many other competitors that would love to have a paying customer.

Everything went just great. Everyone from the salesperson on the phone to the gentleman who installed my TV was very polite, helpful, and caring.

Very Pleased with your staff and product so far. Thanks.

Installation rep. Everything went perfectly.

Today I resolved my account from an old account and the customer rep "shamarra" she was excellent. Our service was cancelled due to our fault only. When we had our service with Directv, never had technical difficulties. Just want to say I miss Direct and still recommend you to my friends. And thank you shamarra for your excellent and professional customer rep skills. And hopefully I can come back to Direct one day.

I am only unhappy that I had to pay out extra money. This what I told the AT&T rep. No hidden fees or extra money.

Crystal, ID# **, was a very helpful when I call to ask a bunch of questions that I had.

Very good experience. Everyone I dealt with was very nice and helpful.

New install - The customer service rep was very helpful.

The techs that came out were dedicated and went above and beyond to set up our house to accommodate our aged parents who live with us.

I had great service, and I would definitely recommend their service.

Adding another TV. The person was very helpful with what I needed and he knew what he was doing.

When I signed up with DirecTV, my monthly bill was supposed to be $39.99 monthly. Five months in, they started billing me over $120.00 per month. After countless hours with condescending customer service reps and their inept managers on the telephone, I canceled my service. When I did do, I was told I'd have to pay about $240 in early termination fees. The manager claimed I signed a contract. When I told her I didn't, she claimed it was a verbal contract. I asked to hear a recording of said contract. She said she couldn't do that. I refuse to pay this fee. And have filed reports against DirecTV with the BBB, FCC and the Attorney General's office. DirecTV is a predatory company and should not be allowed to treat people in such an unfair, dishonest manner.

HORRIBLE SERVICE. I had a problem with my box for 7 months, constantly called DirecTV so they can send a technician and in 4 different times they NEVER SHOWED up. They made me miss work twice because I really wanted to get my cable fix and they never showed up. I never received an apology either and until NOW I'm still having trouble with my box. When we want to record something it never records all the way because the signal is completely bad. So unsatisfied with this service. Do not recommend it to anybody.

Very reasonable and professional.

The representative who handled my call was efficient, understanding, helpful and very respectful. I was hesitant and doubtful about making a commitment and this agent gave me an opportunity to make my final decision with no pressure.

I had a good experience with you guys. Good job.

The customer service representative was amazing and attended to my every need. He asked me my likes and dislike to better serve me.

Technician was very courteous and carried himself in a professional manner. He was very knowledgeable and experienced with the product and answered all my question and concerns.

The service is awesome.

It was a great experience.

Very good sales and service. Can't wait to move and start using DirecTV. Already put the app on my phone.

The person I spoke was very nice as we had to change the date that the service person was due to come because of an emergency that came up. We are quite happy with the new date.

There was lot of lack of communication AT&T.

Order was incorrect, prompt attention and correction. Very pleased.

I'm impressed with DirecTV based on these experiences.

I am very happy with my switch to DirecTV.

I was quite pleased to talk to someone who could understand me and spoke English. He tried to hear what I wanted and did the best he could to meet my needs.

Very professional tech. Showed his badge, explained in detail what he was going to do. Then he spent time programming our remotes and explaining how the system works. He would not leave until we were fully familiar with the system. WAY more features than Cox communication yet cheaper!

Was pleased with the way it works and the kindness of the people.

Very good experience. Agent was most helpful.

Very good installation.

Directv is cheaper than other cable companies.

Installer Michael - Exceptional, helpful, very friendly, neat and thoughtful.

So far my experience has excellent. Would recommend DirecTV.

The associate that I spoke with in sales was very friendly, informative and helpful. She answered all my questions completely.

Satisfied with the service I received from Directv when I called about bundling my AT&T phone bill with my Directv service to get a $10.00 discount on my phone bill. So far I am happy with my Directv service and the shows & channels I am able to get versus what I got with my previous Comcast cable service.

Unfortunately I had to cancel my installation appointment due to the fact our current villa homeowners association does not allow dishes. Perhaps in the future they will.

The technician, Jacky **, was very knowledgeable and courteous. He took the time to explain things.

Hate this company!!! They charge you all the time for nothing! Nobody can answer on your questions! You have only 1 phone number, and if you have problem, they will transfer your call like ping-pong ball and nobody wants to help! Don't do your business with them!!! Even if you close your account, change your bank accounts, they still have charge you! I don`t know how they do it, but I have charge on more than $400 on my card! For nothing! I am not current customer anymore. I closed my account, change credit card and they still charge me from new card! Don't do your business with them!!!

I was told if I didn't accept now they would have to run an additional credit check tomorrow if I want to wait till then to finalize my decision which is a crock of **. If you want a customer you give the time to make a decision don't pressure me. I have great credit and don't want to screw it up because you want to pressure me into an agreement. I can continue to pay more for the service I have rather than be pressured into making a decision right now.

I called a few times to get all the info I needed to decide if I wanted to switch services. Both representatives were very helpful, friendly and courteous. We did switch from DISH to DIRECT. So far all is going well. We had a few minor setbacks but all is good.

Received great service.

I went through CenturyLink to change over from Prism TV to DirecTV. However the order got messed up with the billing because the CenturyLink person did not apply the proper discounts.

I can't say enough about the good and kind representatives you have there. It was a real joy to find that there are still companies that train and keep employees that actually care about the way they service their customers. Thank you all so much!

VERY happy with the service I received.

Installation rep was very nice and took care of business.

As I commented on earlier in the survey, I feel it would be of great service to myself & the people In the area in which I reside if you could also add internet services as well as television services. Thank you.

Friendly and helpful.

Everything about Directv is enjoyable.

The call center representative that I spoke with was perfectly helpful and she gets a 100 out of 10 in my book because of how helpful she was.

From sales rep to installation very personable and helpful.

I have a 2 year contract with DirecTV and my contract ends in April. I called to confirm my cancellation date because I want to go to a different company and I was informed that when I moved last year it added an additional 24 months to my contract! I was still in my 2 year contact but because I moved they added another year! I was appalled. How can they do this! I was not told this was the case when I completed the order. I pay my bill each month on time and the thanks I get is additional months added. I am so disgusted with this company. Due to the amount charged each month I had to lower my channels to almost nothing and I'm still paying too much. Shame on you DirecTV for taking advantage of honest hardworking people!

Although I changed my mind about subscribing to DirecTV the experience was good. Thanks.

Installer David was knowledgeable and thorough and efficient and very likeable.

Log-in would not recognize my id and pw. Keep giving me runaround with att.com and directv.com. Few quick steps rep resolved it. Thank you.

I highly recommend that you record all contact you have with DirecTV. I was told everything that was agreed to was being typed up and recorded and there would be no issues down the road. I have had nothing but issues and it wasn't just with that first customer representative, many different representatives have told me one thing and recorded something else. They will not hold up to the agreement made over the phone and will not allow me to cancel their service without charging me. I find this to be absolutely appalling!

The gentleman that came to install the service was excellent and he deserves a pay raise for how well he did in informing me of how the system worked. And the install was painless clean and neat.

The agent was very helpful in explaining the different options for programs and prices.

The installer and customer service reps were very helpful and very nice.

Very good. But I wonder about something. Say you go into a home with young folks and maybe see a problem, like a not so well kept home and a bunch of foreign people living like 8-10 people. Would you ask for some identification before installing your service? I really don't mind security questions of any kind. My credit union does that if I withdraw money at a branch location. My guy didn't today but figured I was OK to do the install and all. When he knocked on the door I greeted him and told him my name and all went well. Just thinking out loud here not wanting folks to skin your company or anyone else for that matter.

She represented the company well.

Happy with service.

I am very happy with my decision to switch to DirecTV.

They were helpful & explained how to work remote. Get stations I wanted. He explained what plan I am. He was very polite.

Customer service was excellent, knowledgeable & informative. Very helpful! Thank you!

DIRECTV is the best. My experience with Dish was they are rude.

I was very satisfied with my first call to DIRECTV. I even set up a scheduled set up time. Unfortunately in my household we have a vote system. (3 total votes). The other two voters decided to stay a while longer with Uverse to see if they could resolve their contract issues with Univision. I still do have qualms about the efficiency of being able to have my television viewing uninterrupted during bad weather.

Matt, the sales representative at my AT&T location was so helpful with every aspect of my experience and went above and beyond to assist me with any questions I had. KEEP UP THE GREAT WORK!!

I think my experience was great. Work me through whole process.

New service rep was very knowledgeable in all new service discounts available to me.

We have DIRECTV (12 years) and decided to switch to DISH to get their new hopper and locked in 3 year price. BAD DECISION. The picture on DISH was much lower quality. Called the next day to complain. They said they'd send a tech on Monday, and the tech said there was nothing he could do, and he'd heard that complaint before. Disconnected and put DIRECTV dish back up. Amazingly better! Now only have to battle the $500 fee DISH is trying to charge me...

We were DIRECTV customers but when prices kept climbing we had to cancel the service. After some days DIRECTV sent the box to return their equipment. When we opened the box, there was a great pricing offer we were comfortable with, so we decided to call and get the service back. Today I called back and was told a completely different pricing with the "we don't know about that offer you are talking about". After some calls trying to cancel it again, they are trying to clarify the situation because "you are under a 24 month contract???". And of course there were no recorded conversations or no notes on my account of these pricing conversations. Attached is the offer we received.

Gift card - It was resolved very nicely.

Buyer beware!!! We decided to make a change to DirecTV because it would save us approx a hundred dollars a month. But unbeknownst to us at the time that you had a 24 hour cancellation policy. The issues were buffering of broadcasting and pixelation. The latter issue was minor compared to the first. DirecTV choose to partner with CenturyLink. The issue was the broadband pipe and trying to support the broadcast downloads when rewinding to the beginning of a show. In the two weeks we had the service and utilized this feature it had a buffering issue every time. I cancelled the service because I did not want to deal with this issue for the next two years and it cost me 460.00 dollars.

Good service. Handled everything promptly.

So far we are very happy with our decision to go with DirecTV. Our monthly bills from our cable company kept increasing and we were checking your company as an alternative. All the great features and channel choices DirecTV offered helped us with our decision to chose you.

I was trying to get DirecTV installed, but later found out I was on the wrong side of the building and no reception available.

My initial call to AT&T that evening to get my internet working again. One of AT&T your representatives transferred me to DirecTV department. The lady I spoke with I think her name was Brandy was awesome, she got me to switch from Dish after almost nine years. I hope this relations with DirecTV will a long and smooth journey.

I am so pleased; however, my second TV in the basement isn't working properly.

Appointment time. Friendly and helpful.

Excellent customer service.

All good. Real happy with DirecTV.

Very good service for new account.

Knows how to handle my inquiry and concern. Quickly resolved my problem. I will get DirecTV in the future.

I had been a DirecTV customer in the past for around 12 years but switched to a local cable. 34 weeks ago I decided to switch back to DirecTV and take advantage of their offers. They scheduled an install date. Had my son take off of work, and no show. Called many times only to hear he was still coming. They apologized and rescheduled again. This time I received an email confirmation and a call. Again, no show. Rescheduled again, same as before and no show. This company has no regards for customer satisfaction whatsoever. So when I called and cancelled my order, they said "Ok and thank you for contacting DirecTV!"

Switched from U-verse to DirecTV to save a few bucks. Specifically told them I did not want the promo movie package for the first 3 months added because it's not something I would ever use. My family and I never used or watched any of the channels. Turns out we had them the whole time. After the first 3 months I started getting charged for it. Paid the first bill, didn't think much of it at the time. Had a lot going on. Today is when I noticed that I've been getting charged for this movie package for the last 2 months, $53. Although I never watched any of the channels and specifically told them I didn't want any of the channels when I signed up. They have that conversation recorded somewhere but can't access it for me.