DIRECTV Reviews

I had to cancel my order due to issues on my end. Call was handled very well.

Tech very experienced with his knowledge. He explained everything in detail and was very patient.

Service phone call very business like.

Everything was explained in detail and all questions were answered. I had to cancel my appointment because I got called into work. I called and rescheduled without any problem. VERY PROFESSIONAL STAFF.

Installers did not show twice and did not call their supervisor as promised to resolve the problem. It took my call and many, many transfers from department to department, a hang up and recall to finally get the install scheduled properly. The third installer showed up and was good but did not have the correct wireless equipment when it was determined our current wiring was too old (not his fault). Rescheduled install for 9/28/2015. Had I not really wanted DIRECTV, I would have cancelled the entire order. I have had other providers, including DIRECTV a couple years ago, and really like the flexibility that DTV offers with the Genie system.

Love the service.

I would recommend your service to friends and family.

The service I got when I called in was the best I have ever had. The person I spoke with answered all my questions fully. Explained a lot more of the package I ordered. They also had some good suggestions for me on the system I have. Overall this was the best service I have received.

Prompt answer to questions helpful. I had received an email asking me to reg on the internet for my account. I was rejected several times trying to use my email and AT&T password, etc. to create an account. He told me exactly what I needed to do.

Very nice experience opening my acct. Quick, friendly and knowledgeable. Pleasant voice. I felt appreciated, no extra pressure given.

I demand that Directv immediately remove all commercials that are related to the "skinny legs" Peyton Manning. I found it extremely offensive. I was born with club feet which has resulted in me having very skinny legs, and it is nothing to joke about. I have been publicly made fun of and have limitations on my physical activity. The fact that they can air that commercial so easily and not expect to offend people is outrageous. This whole company should be ashamed. If I ever see this commercial again I will be FURIOUS.

It was a good experience with a reputable company. I had heard good things about DIRECTV but you must see for yourself to appreciate good service.

I had a wonderful experience on 9/21/2015 with my customer service representative. She was extremely helpful, patient and resolved all of my issues, as well as clearly explained the services I was receiving. She was extremely knowledgeable of your products and assisted me in fulfilling my own needs for me and my children, as it pertains to cable and DIRECTV. I'm very grateful I was able to have her kind, patient help and in a day and age of impatient personalities, I'm thankful I was able to talk with a patient, kind, helpful and understanding human.

We are a loyal DIRECTV customers for years and services are usually billed through CenturyLink. But DIRECTV billed us by error, even we've already paid the bill to the CenturyLink. After calling DIRECTV over 5 times and spent hours and hours to explain the same thing, one supervisor whom we finally got through rudely said "I can see you paid the bill to the CenturyLink but we haven't get paid by them. So we keep charging you." We were stunned. The rudest customer service ever and this is a supervisor? We are not going to use DIRECTV ever again!

I was a long time DirecTV subscriber. Basically, my wife and I decided to build a custom home. Our house sold in one week, so I called and put service on suspension until our new property was finished. I was told there is no issues, happy to suspend account for as long as property is under construction. After 2 continuances, they would not abide by original promise and said that I would need to pay a discounted monthly rate, even though we were not using the service. Ridiculous, after 7 years I'm done and moving on to another TV provider. We were paying $140 a month, so their loss.

I was pleased with the service I received. All my question were answered.

Excellent customer service experience. Rep was knowledgeable, professional and asked the right questions to recommend the best package. Did not up sell for the sake of up selling, she really "listened".

Jessica set me up and was awesome but unfortunately couldn't follow through with the set up this time around. Greg helped with that however and did so great. I was extremely pleased with his customer service! I will most definitely be back when the circumstances are better (very near future). So thank you for both of them, they made my (short) experience great so I cannot wait to experience a long term experience.

I would recommend DirecTV. This is the second time I had it. When I moved from PA I should have stayed with DIRECTV. Live and learn!!!!

DirecTV is the most wonderful and people I've ever worked with very polite and kind... Keep up the good work.

All customer service representatives were very helpful with ordering my DIRECTV.

I found the initial contact with your sales team, including a supervisor, to be very pleasant and to be efficient in time. The second days of contacts (two days after the initial sales contact) with your service team were equally pleasant, if, understandably, a bit more complex (having to do with changing the installation date and the possible interaction with CenturyLink and your installation team).

Customer service rep was awesome, very helpful, answered all our questions, very easy and no stress at all.

I at one time loved DirecTV. If anything did come up and I called in it was handled promptly. My husband and I have been with them on and off since roughly 2000. When we did leave to see if the grass was greener on the other side we promptly returned because it was not so. With that being said...I feel that way no more. The technician that came to my home to install the service stole my husband's wallet. Can you believe that? We live in a somewhat rural area and it took him several hours to get things running so sometimes my husband I would leave his side to tend to our children or whatever and when the tech left so did my husband's wallet. When we reported it and the best advice they gave us was to report him to the police. Excuse me? These are your employees. I feel that DirecTV treated us as though we were not being truthful. Which is horrible and insulting.

I wanted to share my recent dealings with DirecTV. I am moving out of state to an address where I cannot take the DirecTV with me, so I am forced to cancel the service. After having the service for the past 18 months, I was slapped with a $20.00/mo early termination fee since I am not keeping their service. I was originally sold the service in a CostCo as an annual contract, but the fine print as always has added an additional $180.00 to my bill.

I called DirecTV at least four times before they even consented to send my refund for a payment sent to them in error. They kept saying that it would take as long as 12 weeks to send it back. The last person I spoke with did cut the time to 7 days. Very slow response to an issue that should have taken much less time as the payment went to them in August 2015.

The tech that came to my house, Jeff, was extremely nice and professional. He did everything quickly and was always willing to answer any questions. I am thrilled he took the time to show me the guide and how to block the playboy channels so my kids would not read the suggestive titles.

Though I had to call and reconfirm and reorder my phone and internet, overall I was very happy.

I closed my DirecTV account and paid the balance in full. They shipped me a box and preprinted paid label to ship the equipment back. I did so 4 days after receiving it in the mail. I took it to the counter of the local post office, as they choose to use the US postal service to do their shipping. I did get a receipt. 3 weeks later I got a bill from DirecTV for all the equipment saying I didn't ship it back.

They were very polite and had amazing patience.

Staff has been very helpful with all my questions.

Through the process of me ordering and realizing that I couldn't afford the additional money at the moment I was treated with respect. Not until I became ill with a chronic life threatening disease and quit working would $30 been a problem.

When we first started out with DirecTV, we had good reception, good equipment, good service, etc. Now we are having to reset equipment constantly... don't get much help from the service department at all... the company doesn't help us with the troubleshooting and won't fix/upgrade their equipment.

Everything was straightforward, done correctly, advice or suggestions actually made since for me and not to make the company a few extra bucks, and the service actually works great! Love the wireless boxes and easy controls.

This entire DirecTV experience has been awful. I've had one problem after another! Now I found out that they might drop my local channels in 10 days if they don't come to an agreement. We'll that's not my problem! I pay 150+ a month to these jerkoffs and I might loose one of my favorite channels. I looked it up and DirecTV pays way way way less for local channels than they do for the rest and now the local channels are trying to make it a little fairer and DirecTV is willing to drop them instead! That's horrible! What a horrible company DirecTV has become! My dumb 2 year contract isn't up till may 20th but I will be cancelling on that day!!! There are too many companies to choose from to ever again has DirecTV!! Worse company I've ever been stuck in a contract with!!!

We are new customers and have been pleased with the process and installation. We are still becoming comfortable with the "new" channel lineup. If there are no billing surprises or issues then I will consider the switch from cable to satellite a successful transition.

Having dealt with other phone and cable companies on the phone or by email concerning technical issues this was very easy and handled on one short phone call compared to multiple calls lasting up to 8 hours phone time.

This experience went a lot better than I thought it would. The TV picture looks a lot better and once I understood all the things I can do it was pretty cool.

Wonderful service representative! Easy process. Every step explained in detail. She stayed on the phone every step of the way. I never felt passed on to the next person. I felt taken care of as a valued customer.

We have had DirecTV for about 5 months. Last Sunday an error 775 came up and we lost programming. We called the service line and they had us reset a box we had in our house and the programming resumed. During the week, we lost the programming again and we reset the box and the programming resumed again. This Sunday the same error message popped up again but we could not get the programming to resume after resetting the box.

I have been with DirecTV 5 years, as most of the cable/satellite companies do, started to notice my bill slowly rising. Called about it, this guy said "A lot of our elderly customers have to go down on their packages because they can't afford the cost." I said I don't see how that's helping us. When I do retire I won't have the money to do anything, but you're going to drop my channels so I won't have anything to watch. Smart A__!

Very kind and courteous.

Very pleased with the service I received.

I had a conflict with the scheduling time, and needed to reschedule. The customer service representative was very helpful, gave me options for rescheduling, and promptly took care of my situation. She was very accommodating, knowledgeable about your services, and took care of my issue promptly. The service was quick, and practically no waiting time.

Last week I called and asked to get the NFL channel. Their customer service told me I can get the NFL Sunday ticket and watch any game "anywhere". Today I called because it did not let me watch it on my phone since I was on the road, then they told me I would need to upgrade to the NFL sunday ticket max extra $17 per month, so I did. And now I tried to watch couple of the games on my phone, it displayed "this game is not on Sunday NFL ticket" which is so upsetting!

The service was quick and taken care of my problem.

I expressed to Gregg at the AT&T store that I wasn't interested in anything with a contract. He failed to mention the 2 year commitment.

Representative very helpful.

Great person who handled my installation. He knows the product, was efficient, friendly, patient and good at his job.

Will probably not change over. Some of the channels I need are not available in my area.

HORRIBLE Customer Service. Have been lied to from the beginning. I ordered my service back in April from a DTV representative named Darryl **. First my boxes were quoted at $49 each and then when it came time for install they weren't avail for $49 so I had to pay $99. He also promised that my system would be programmed to operate off from an iPad. Some new thing they had. To this date, after multiple hours on the phone with them it still doesn't work. I can't even begin to tell you how many different excuses they have given me.

Set up appt - Helpful and very polite.

Each call was handled in a good manner and time. They made sure I was clear of my package - very helpful and patient.

Had a problem. Supervisor Gary badge # ** went that extra mile to help me with my problem. Very satisfied.

Combine services and reduce rate.

Salesperson made the process smooth and easy. He was patient, polite, and clear.

I was a DirecTV customer for years and was happy with their services until I moved. When I spoke to customer service and explained to him we could not have a dish where we were moving he told me I had to pay an early cancellation fee. My fee to cancel the contract was $220.00 on top of what I owed for the month that was debited out of my account. I was very disappointed!!!

DirecTV order - The rep was focused on making my experience a positive one.

Service was great. Answered all my questions.

The guy were very nice! But the DIRECTV saleslady said everything would be free and they wanted to charge us to drop a line. So we told him to run it around the door. He cut the carpet and ran it under instead!!!

Great customer service, can't wait to get installed! Lots of discounts!

I have been a customer of Directv in several locations for approx 12 yrs and never had a problem until recently.

Install of dish - Cust Serv was very helpful & I was pleasantly surprised by how helpful & understanding she was. The installer said the only place to place it was by my patio door & would stick out 3 ft. She offered that 2 guys with a long ladder could place it higher.

Install - Very good job!!!

They made my setting an appointment very convenient for me. To fit my schedule unlike with other services where it had to be made to fit in with the schedule of them.

I feel confident that I will get what I wanted in TV service.

My stepfather called because they added the NFL Sunday Ticket to his account without his knowledge. He called to have it removed, and the rep continuously told him it was his fault he was being charged for it because he didn't call to cancel before they started billing him for it. The representative continuously raised his voice back to him when he was getting understandably frustrated. I took the phone from him to try to calm them both down and the rep spoke to me in an extremely condescending manner and then said he was mad at me and my stepfather because he was "being badgered into answering questions". There was a lot more to this but I'm too frustrated to continue. I have constantly recommended DIRECTV to my friends and family but that ends now. It's amazing how one awful customer service representative can ruin my impression of a company.

We purchased new 4k televisions and decided to go with DirecTV and advised the reps we wanted to order the 4k service and 4k boxes. After placing the order I received numerous calls confirming the installation time and date including calls from the installation tech. I was given a 4-hour appointment window so I had no choice but to take 1/2 day off from work. The tech shows up and states "he will not be able to complete the install because he does not have the required equipment" and leaves.

Could not initiate service due to no line of sight (tree obstruction) on my property. I am disappointed but it is not your fault.

The first woman I think lied to me and the last person that TN helped me was the best and she is the only reason why I would recommend Directv.

I am/was disappointed at the fact that I wasn't able to get service at my home due to line of sight issues. I wish that the dishes were able to be set to different degrees in order for me to obtain service.

So far I'm having good experience but I still can't understand it. Everything is so complicated but I guess I will have to get used to it.

Customer service and technician - Very informative and helpful.

When I called in to have changes made to my new install order, my call was handled quickly and clearly.

Everyone at DirecTV was extremely helpful, made sure I understood everything that was being explained to me. They sometimes went beyond explaining to make sure I fully understood.

I was very pleased with the reps at DirecTV. I was a first time caller. They treated me with kindness and respect making sure I understood the process and programs and was patient with my many questions. I look forward to my service and relationship with DirecTV.

DIRECTV referred Exede Internet for my Internet service. So a month ago I ordered this service. They came out, they hooked it up within 24 hours. I started having trouble with the Internet. I called the next day and was put on hold for 48 minutes. I had to finally hang up the phone. I never disconnected my old Internet so I want to head and reconnected it and canceled this service. Now they are charging me $400 for a disconnect for use when the Internet never worked properly. Now I have to pay the $400 or it will run my credit. This is not a good way to do business. I would highly recommend not using this service. They are bunch of crooks.

I was extremely disappointed with the lack of professional service I have had with 8-10 different sales representatives from DirecTV. I called to find prices and did not give my SS# or my credit card number and the next day someone shows up at my house to install the service. I politely told the man that I never ordered anything. A couple of days later I called and got a price that was different from the other night. After calling a couple of more times I kept getting different price quotes and people who were not willing to give me the deals that other people had promised me. I have been frustrated because I just want to get a consistent, fair price on what I want to order.

The person that I spoke with was very very nice and helpful.

Had a problem with the first service guy, would not do what I wanted and told me it was going to be his way. He refused to work with me, and did not install my service. My contact with the sales lady and the phone call to the service department at 1-800-531-5000 (talked with Ricky) went great and I'm well please with them.

We had a difficult situation but the technician thought "out of the box" and was able to resolve everything!

Happy with my visit.

Ordered DTV during a visit to the AT&T store in Rancho Cucamonga and installation was done today. Very friendly, neat and clean, and knowledgeable service fellows Rene and Elio. Really appreciated them explaining how DTV works also.

Very satisfied with the customer service and how they are to helping out the customer's needs.

Extremely kind and courteous customer service representatives who are willing to go above and beyond to guarantee satisfaction!

Overall great experience. Great service.

I just signed up as I am a AT&T client. I signed up as I am able to bundle my service with my cellphone bill. When I called on 9/17/15 the Rep was very helpful and answered all of my questions.

Installation was a breeze and the technician was absolutely fantastic. He deserves recognition for his outstanding services. You're lucky as a company to have an employee like him!!!

I hate that the signal goes out when it rains hard in Charlotte, that's why we switched to U-Verse. In Tamassee fiber optics are not available. DIRECTV will be fine.

Polite and friendly sales rep.

New customer. Installation problems fixed.

We signed up with DirecTV 3 months ago. In the last 3 months, I have made over 10 calls to DirecTV discuss billing statement errors. We signed up for autopay (we received a 10 dollar credit for doing this), but every time I received a billing statement, I was charged for something I didn't agree to or I was told I would not be charged for. Of course, calling to get it resolved was like trying to get a bill passed in congress!! Even though Comcast gets the bad reputation for having bad customer service, I will be switching back to them as soon as my contract is up with DirecTV. I've used Comcast for 15 years, and they were much easier to deal with in those 15 years than DirecTV has been in 3 months.

I had bad experience today with DirecTV. Their rep was unprofessional and never listen. I ask to reschedule the install date and she put me on the wrong time and date. I discover that later so I have to call again and do it again. So instead of getting the service next Monday I will get it 10/07. I spoke with a supervisor and she could not help me out. I think I did a wrong choice when I switch with DirecTV.

As a new customer, we called DIRECTV and was looking for prices on packages. The rep was very helpful with all aspects of the pricing and with getting things started for our installation. When the contractor showed up, he was very professional with all he done. Thanks.

DirecTV is the best, love their service and the people are so helpful.

Rep Ariel was great & made my call to cancel my installation easy and gave me all info I needed. Wish I could give him 10 stars but 5 is max lol!!

Had a very good experience.

For some reason my DirecTV account had me having 4 mini genies instead of 3. I was getting billed for an extra mini genie for 6 months from February this year. I called customer care and notified them about this. I received credit for this. I requested my service be cancelled for Sept 2 and I start getting automated calls 3 weeks before my cancellation date to return my mini genie or else I'd get billed. Again I called customer. I was told "This anomaly happens every now and then especially when customers cancel in advance (30 days ahead) so don't worry about it".

Installation serviceman was great. We are pleased.

Needed to change installation date. The staff person got it changed.

Great customer service and very helpful.

Our technician is here now so I can't yet speak to the quality of programming or signal. However, DirecTV's customer service team is fantastic!

Other than the dedicated AAA/DirecTV phone number not working when I originally called on Sunday, Sept 13, the experiences I have had since then with the sales rep and customer service rep have been outstanding!

It was good.

A few months back I was offered an insurance program for my electronics by a DirecTv associate. This insurance was to cover my tv, surround sound and electronics. A few months later lightning strikes a tree nearby and blew out my surround sound and a router. I called Directv to inform them of what had happened. The DirecTV associate informed me that I was cover and that I needed to pay a $50.00 service fee for my damaged component and that they would send me a shipping label to send in my equipment.

Everything about my experience was great.

I find your service very good. Recommending this service to others.

I wants to add my husband's name to the account and was told I could not. I want my name and my husband name together in one account, but I was told I couldn't. The first representative did when I first called to install Directv.

Absolutely recommend this service! Very professional and knowledgeable on every level of interaction, yet friendly and concerned for my satisfaction with the entire experience. Easy online ordering, responsive and helpful customer service over the phone when I had a few questions, and a beautiful installation of service!

Had service for 5 yrs and last 3 channels lost channels, payment went up, called for answers on billing and channels and getting mixed answers - nobody seems to know what they're doing. Called to shut service off before next billing day so there would be no extra charge and they're charging me more money because 3 people told me different answers and nobody knew the answer. I was paying 83.00 just for cable and now with Time Warner I have cable with good clear channels and a phone for 97.00.

I found out my daughter had a different promotion so all is good.

This letter is to complain about service I receive from DirecTV. I originally contacted DirecTV in December of 2014 to setup a bundle for internet and cable service at my new location stated above, based on a promo that I received from AT&T. The promo stated $40 for internet from AT&T and cable from DirecTV together. When I contacted them, they told me to setup two different accounts. I stated that the promotion indicated that the bundle came together. They assured me that they would merge the billing and only charge me $40 monthly for both services, as stated. I was very pleased and excited to have received a great offer. Well, my first bill came out to $90! I was shocked and looked for justification.

Everything was good.

I was wanting an earlier appt but none were available.

Very happy with value and support.

Advantages of DirectTV-- People were polite and helpful.

It's nice to deal with a company that actually seems to know how important customer service is. From the phone reps to the installers, everyone was very helpful and considerate.

Service tech Hatem was very helpful, thorough and informative.

DANNY is one those individuals that comes across on the phone as being very proud of what he does for the customer. He is very knowledgeable, extremely helpful and very thoughtful. He is someone who should do very well as he takes on more responsible positions available to him within your company. I am glad to have this opportunity to provide this input.

Great technician. Great service. 5 stars all around.

Cancelled Suddenlink because I could no longer afford it and decided DIRECTV was reasonable.

Very nice service installer, was very good at his job. He knew his job and did it well. I chose DIRECTV for the service that it has and quick response if there is a problem. The price of your product was a big factor for switching off U-Verse, didn't really care about the length of contract.

The first installer cruised around the outside of the house and told me he could not get a signal. He offered to schedule a second opinion which I agreed to, but apparently he did not request. I got a follow-up call and reported what happened and was told about the second opinion not being scheduled but clearly in the installer's notes as a request. The representative offered to schedule the second opinion visit and put a credit on my potential account. The technician came and seemed to have the same problem with signal capture because of landlord restrictions on dish placement, until I suggested using a pole. This was the eventual solution. He did a good clean job installing the system.

Do not get DirecTV. Anyone that writes a review saying it is great is obviously paid my the company to do so. They have a horrible customer service and install. The install took a long time which is okay. However he didn't install internet to the TV correctly and set them up correctly. So had to waste another work day getting a real tech out to install properly.

Experience was well handled. Everything I asked for was taken care of quickly and efficiently.

Great experience with DTV customer service associate.

DirecTV has been great so far.

I had a great experience with DirecTV.

I like my service because it don't cost that much like Comcast company.

The installation went great. Appreciated that he showed us how to use the remote and was very friendly.

We are very happy with DirecTV! The Sales Rep, the Customer Service Rep & Technician have all be great!!! Very professional & helpful!!

The DirecTV representative that helped sign my household up did a great job informing me of the rates and plans that DirecTV had to offer. I was convinced that the plans at DirecTV would better suit my needs, so I signed a contract to deliver service to my home.

I'm going to be a new DirecTV customer Friday, September 18th. I'm looking forward to confident service and lower rates.

I signed up for DirecTV last year when moving into my new apartment that I had a 1-year lease for. I was informed I was signing up for a 12-month contract, which was perfect, considering I knew I would be living there for at least 1 year. During my time with DirecTV, I had to call and opt-out of a package that I was automatically enroled in. Not a big deal but with today's crazy time crunches and working 2 jobs just to make ends meet, the last thing I wanted to do is wait on hold to cancel something I never wanted in the first place.

Everyone that I spoke to during this process from beginning to end was very friendly and knowledgeable. DirecTV has a great product and staff. I hope that it remains that way.

Painless and was going to save money to switch. Everyone that I touched was extremely helpful at DirecTV.

My wife and I decided to move across country to Oregon and decided to see what DirecTV had to offer. We had dealt with Comcast for years and it was an expensive, painful experience. In contrast, the set up call for DirecTV was one of the most engaging and informative customer service calls I've had in YEARS and I say this as someone with twenty years of customer service and call center experience.

Good communication skills.

DirecTV has decided that a main receiver with HD is also an additional TV receiver which they will charge an extra 6.50/month for. Now a receiver that used to cost me $15/month with Dish is costing me 21/mo with DirecTV. DirecTV also does not tell you that the GenieGo service requires an extra piece of equipment you have to purchase for an additional $130 + shipping. Something that was part of my receiver with Dish at no additional charge. I received a bill and paid AT&T for my DirecTV service, but DirecTV also sent me a bill. Their bill was $20 more than the bill AT&T sent me because there is an extra receiver charge plus some.

I feel that DirecTV has a great product. Because I have a very limited budget, I'm not able to afford DirecTV. I only have the basic $25 package with Dish.

When I initially set this up it was through AT&T and it was not explained (or even mentioned) that it would require installing a dish on my home. After watching the video provided, I panicked. Your reps were gracious and swift in resolving the issue. It was refreshing to receive such good customer service. Just for the record, after 32 years, I retired as a service rep with AT&T. I know great or crummy customer service when I receive it. Your reps were fabulous.

I have had nothing but bad times dealing with DirecTV. It started from day one when a salesman knocked on my door and asked me if I wanted DirecTV. After reading the promotion they had I liked what he had and I'm a huge football fan so the Sunday ticket was something I really wanted, and it was a good promo for that going at the time.

I cancel my service with DirecTV, I pay all charges. This guy send me a letter 1-month later.. new charge for events or movies ordered 1 year ago so I call customer service or collection department. Horrible service. Horrible. I tried to explain the situation, I can't do anything. Bad attitude so I hope never back.

This is the first time having DIRECTV. I am very satisfied with the service.

The technician that installed my DirecTV was very nice and professional. Would recommend them to anyone.

I contact DirecTV. I spoke with Kelvin. He was very nice but said he would have to transfer me to a specialist. I was on hold for over 28 minutes. Carlos in El Paso answered. I explained to him about my hold time. He apologized for the long wait... said that was unacceptable and he offered an immediate credit of $50.00 to my account. He then professionally handled my request!!! 5-star customer service from Carlos!!!

I was misled by a DIRECTV salesman who came to my door to sell me on their service. The man told me "they'd bill you at the end of the month not the beginning unlike other companies." He said a lot of other b.s. to basically everything he could to get me to agree. All untrue. I was billed the very same day they set up my service! The guy who hooked it up even cut my internet before he left. It took them a week to come back and fix the wire! I called the guy who sold us on all the b.s. He stated to me to get me to sign so he could get all the issues worked out. He said he'd call back and never did. So I wrote a complaint with the FCC about all the lies and misrepresentation I got from them.

Please come before Sunday!! The whole reason for getting DirecTV was for football. Already missed first week!

My experience was very good!

My call was short and sweet. Very EASY!

So far everything has been good about the experience.

I like your business.

When you are with the co., their packages are not bad. They do a pretty good job of maintaining signal in stormy weather. Be warned prices are going up and you pay a hefty sum for commercial laden channels. The poor marks relate to my attempt to cancel the service due to moving plans. I spent at least 1/2 an hour or longer with my fake John Wayne accent representative. He was doing all in his power to make sure I would continue to pay money to DirecTV. He strongly suggested my cousin was lying about where DirecTV can service. I believe my cousin when I'm told they didn't subscribe to DTV because it wasn't available in her area.

They did a great job.

I cancelled my DTV account and was told I would receive check for a refund. That was a lie. Instead they are offering a prepaid visa card. This is nowhere in my contract and nothing I have agreed to. I am dealing with cancer and the bills are piling up. I need the money back now and they refuse. Speaking to supervisors did not help. They refuse to provide a phone number for their corporate headquarters. Better providers are out there. Protect yourself and find a reputable one.

My experience with DIRECTV was through the roof. If every sale representative was like the one I spoke to Saturday, I would recommend DIRECTV to everyone.

Good service with great channels.

The representative and the service installation technician are very informative and helpful.

I like the way the customer service handle business. They've been very professional when it comes to answering question and recommending things and stuff like that.

I ordered the NFL Sunday ticket max on 9/13/2015. DirecTV customer service did not inform me I needed a new HD receiver. I am unable to get channel 701/702/ or 704 when it's part of my Max pkg. I asked (customer service) CS if they were going to send me an updated receiver and they told me "not for free". I paid over $250 for the pkg and they want me to pay an additional $99.00 for an HD receiver for three channels!! They offered to waive the $99.00 fee and then give a $50 credit but I will have to sign up for two more years of service and pay the HD fee for the updated receiver. All this for three channels??? There is a thing in CS called doing the right thing and DirecTV hasn't done right by me. They gave me a $50 credit but I still have the same DirecTV system and still don't have access to all the channels I paid for as part of the Max pkg. This is not how you treat your customers, DirecTV.

As I stated. I called on 9/11/15 and was told that I would be locked in at $45.13/24 months, and found out on 9/12/15 that I was lied to.

Premium Channels not on per agreement.

Everyone that I spoke with was very helpful, and the service man/installer was very nice and very good at what he does - also very professional.

Equipment was installed in three rooms in our house. Everything was explained to us. The man that handled our installation is a credit to the company in the most positive sense. Keeping this person as an employee with DirecTV would be one of the best decisions this company could make. You will not find a better person!

Friendly, knowledgeable, the kind of people anyone would like to deal with on anything.

Upon calling to schedule my address move with all of my utilities and other household services, I hit snag with my DirecTV services. I was informed that I would be billed $169.98 to move my DirecTV service from my current address to my new address. I was taken aback by this simply because all of my utilities and other services are not charging me anything for moving. Additionally, this fee or any mention of any penalties levied against customers who move their services to a new address was never mentioned on the contract that I agreed to. I say "agreed to" because I never physically signed anything.

Service was courteous, informative and very pricing excellent!

They did a great job. No complaints.

Phone rep. seemed sincere about being concerned with my problems and gave solutions to them.

The person I talked to was great. Made me really want DirecTV.

Everything went smooth for me. The kids and I are enjoying our entertainment experience.

I am just a person who has an interest in watching good, clean television programs. I appreciate that I am able to receive the program channels I enjoy. Thank you.

The person I talked to on the phone was very polite and helpful. The installer was very knowledgeable and quickly completed the job. He was all business yet polite.

Clarifying account. Rep helped us reset our account to meet our needs.

Very satisfied with Directv.

He went beyond what I asked to send me a personal channel list and was extremely polite.

I love DIRECTV and the programming packages I have.

So far so good. Better than other service I've had.

Order placing - I am looking forward to having you as my provider.

The young I worked with was wonder. She answered all my questions.

When we called to hook up service we told them we were in the process of buying a house and they told us "Don't worry we have hassle-free moving." When it came time to move out service, a couple months into the contract, it was hassle-free but what they didn't tell us was that it would cost $250. And I asked why it was so expensive, I was told they would be installing a new dish and other equipment. When I met the technician at my new address, all he did was turn the receiver on and wait for it to load. I could have done that myself. It literally took him 5 minutes and it cost me $250! Are you kidding me? So when I called customer service they basically told me there was nothing they could do.

Had DirecTV for 6 years and could not have been happier. Was a loyal customer from 2008 to 2014. I experienced a signal that was never interrupted, unbelievable customer service on the phone, quality calls when we did have the (rare) service interruption, etc. Most of all, the agents on the phone were educated, personable, and genuinely cared to help. Overall, the exact opposite of most customer service providers. The only reason I cancelled was b/c since having our son, TV was rarely on and when it was, it was cartoons. Not something I could justify $95 a month for. Now that my son is older, I decided to reactivate. The sales rep was great, exactly what I was used to. I called on a Monday and she set me a 12-4 on Wednesday. I'm out of town, but my Dad can be there. Great! I book the appointment. This is where the "good" ends.

I order a Directv bundle 1week ago because they carry a Verizon Internet and phone connection. Reason I got this bundle because of the fast Internet they offer. They put the cable first and told me they gonna install the Internet and phone in a week. After a week, I found out they can't put the Internet and phone in my area. When I call Directv for my bundle, the customer service told me there is no Internet service in my area. First they told me there is a service. That's the reason I bought the DirecTV bundle. Now they telling me there is no service. So I told I wanna cancel my cable if they can't give me the Internet that they offer. Now they telling me I've to pay the penalty, if not they gonna a put me to the collection department and they gonna affect my credit report. They trying to threat me with dire consequences. Please help me out how to respond to this situation.

We are first time customers with DirecTV and are completely satisfied with their service.

Great product & customer service!!!

I originally had stated that I did not record any TV programs, and therefore did not need a DVR. I changed my mind (found a new program that I do want to record), and called to add the DVR. I was pleasantly surprised to learn that a FREE DVR was already included!

Everything went well and all my questions were answered throughout.

Think I have made the right choice. Just took a while to get there.

I guess they are now partners with AT&T and service is horrid. It was great before. Now it's constant lag. When you push the guide button it will freeze causing you to reset the box then it takes 10 min to find the signal again. When it does come back better hope you like what's on because if you press that guide button you're frozen again. Great move DirecTV.

I'm a new customer and the attention of the customer service was excellent.

The rep that helped was very informative and concerned with resolving my issue as well as give me information on services offered. Great personality and great help.

Very easy to work with, the sales representative and the service department. Will contact them again later.

I was pleased with all the personnel I dealt with. All had great personalities and willingly joked around as they were helping me. I felt like they were "real" people even the ones who were obviously outsourced to another country. They made me feel like they cared about me personally and I appreciated that!

The sales rep very nice and professional.

NFL package - It should not take 15 minutes to order a program. What happened to calling a business and having a person not a machine answer the phone. Better yet I wish corporations would install a selection to speak to rep.

So far my experience has been very good. My install is set for September 15th and I hope all goes well with that and we have a good experience with Directv.

I suspended my account in March because I was moving and had it turned back on in May. I was charged $100, and they failed to explain why I was charged so I cancelled for that reason. I could no longer afford the new bill and I couldn't afford the $200 mover's fee. I was informed that there would be a $270 early termination fee which I understood and let them know I would pay it monthly as my regular bill which was about $50/Month. I also requested that my bank information be removed from record to avoid charges and that automatic billing be stopped. I made 1 payment and then upon check in bank account to make the next payment realized they charged me the remainder of the fee $225. I called the same day and requested that the charge be reversed because they had no authorization to charge my account.

It started out with getting away from dish net and trying direct TV when the sales person came out. They needed a card to get started so I gave him a card to start the installing. When all said and done I clearly told the sales person to now change my card to a different card to be billed and they even took the number. Well, come to find out that never happened and now we get hit with a $570 charge on an account that was told to be changed in the first place. So now they are saying "Tough luck your loss." I am very lost for words with that. They never blame their staff it's the person who fell for the scam in the first place. STICK WITH NETFLIX. You will be happier in the long run.

If your service is good as you say ok because DISH is not - if your tv doesn't work right I will cancel.

Found out that my complex didn't allow DIRECTV and had to cancel my appointment. Sales representative was very helpful and pleasant. One of the few times that I enjoyed speaking to customer service. I give her 10 out of 10.