DIRECTV Reviews

I have tried for months to get my iPad connection with DirecTV to keep freezing with NO resolve. Same story with Genie **. These apps basically DON'T work on the iPad. By DirecTV's own admission, we are 'working on it' but can't be responsible for the OS. Really? I suggest you request compensation through customer service, may take 3 levels of management to pressure them to adjust to their advertised promise and fix.

We live in a rural area and we are sort of at the hands of our DSL provider which we don't really like or think is very competitive in prices. There are only two providers in this area, one is Endeavor the other is DIRECTV. We really wanted a package that put all in one package. Only DIRECTV could provide that. We are presently under contract with our TV which is DISH and we like their provisions. Others are working on service in this area: DISH, AT&T, New Wave. It seems that maybe Endeavor is trying to get what they can get because they know more competitive prices are coming. I may be wrong but 8 MGBS per second is pretty slow for the price we are paying and the cost is more if we want faster service. Our service is not a very much faster than dial-up. In the past I had DIRECTV and I didn't like the ** that came across with the regular channels at night time.

The installer was very courteous and had great manners. He answered all my questions. He even removed the old dishes from other tenants. Super nice guy. Thank you.

My experience so far has been great and I do not have any issues so far.

Great experience. Very helpful people.

I was very happy with both the representative that placed my original order and the one that helped me with the reschedule. They were both very knowledgeable and very helpful.

Very friendly, informational, and clear speaking voice. Also very patient with a Sr. citizen who does not always hear so well.

I made a bad decision before I call Directv. I call Dish. I will not do that again. I will tell all my friends about Directv. No one should call Dish. They are not the right choice to make. It would be the last one I would call. I will not call Dish again.

I am in fact really hoping to watch TV in terms of news. If customers have difficulty in installing DIRECTV from a rented apartment, how about providing a choice of watching these TV channels online, say, on a computer?

Everyone I spoke to was very helpful and pleasant.

My family and I are so happy with DirecTV. I am so tired of the price increase and changes with Cox as our cable provider. My family members are also switching to DirecTV. So thank you for great service.

DirecTV should be ashamed of their policy. I could not get a quote for service unless I gave them my social security # and DOB. I would not do it. I politely asked them to quote as if I have a 740 Credit Score and they would not do it. Makes me think I was going to be chasing down fraud charges. BAD Practices. Very BAD.

Both AT&T and DIRECTV customer service needs to be on the same page regarding prices and service requirements.

Services have been friendly and helpful! Always quick to help when I need something addressed!

It is good to have DirecTV. Looking to stay as long as I can.

The technician was amazing. Showed his badge, said hello, had to change some things that were here already because they weren't legal so he changed it. Explained and showed me all sorts of features on DirecTV. He listened very well and explained. He was very smart and knowledgeable which is so nice.

The gentlemen were very patient, answer all my questions, went through everything with me and my daughter, explain it step by step. Showed us where every Channel was, how to record and how chose all the remotes. Also help me on explain what to return back to the other company.

My experience with DirecTV was very pleasant. No high pressured sales pitch talk selling me something I didn't need. That alone was a relief. I was informed of the various programming packages that they had and told of the few extras like "NFL Sunday ticket", and was able to choose exactly what I wanted. The best part is that it all was within my price range. And, that was a good feeling. Thank you DirecTV!

I called the DIRECTV 800 number in response to an email from you about matters to be addressed by the subscriber prior to installation. Your Service Representative treated my questions with knowledge, understanding of issues, and an effort to provide top-flight customer assistance. HE EXCEEDED BOTH MY "EXPECTATIONS" and MY EXPERIENCE WITH OTHER TELEPHONE SERVICE CALL CENTERS. If he isn't one of your company's "service ambassador/trainers," he definitely should be.

Very concerned with meeting the needs of the consumer.

Daniel the installer was great. Also he was a hard worker.

The transaction was easy and I was satisfied with the assistance provided by Yvonne. She was courteous and helpful, and she promptly handled my request to cancel installation of service. I frankly anticipated pushback from a representative; however, I was not pressured to reconsider our decision to cancel at this time. Due to the representative's demeanor, we may reconsider changing to DirecTV at some time in the future.

Very pleasant and didn't take up all my time.

Very friendly and courteous staff, knowledgeable installers. Answered all questions in a professional manner. Very clean installation and the installer was friendly and professional.

Knowledgeable, friendly - great customer service and good pricing. Very happy with DirecTV.

I received excellent treatment and would recommend DIRECTV to all.

I ordered the basic cable package as to assess the quality of Directv. The time was given to the operator as to when to arrive for installation (3:30). The Tech showed up 3 hrs early (12:00) and called to say he could not hold the order open. I called to cancel but Bridget assured me that staying with the Directv family was the best decision. I now it scheduled on the weekend which was not offered at time of placing the order. Bridget saved the day.

Very nice experience.

I would love to have had DirecTV installed but the signal was an issue. Hopefully I can get it in the future!

Great customer service!!

I had to cancel my order because I am moving very soon. The service representative was very understanding and solved my problem. Her name was Sherry and she represented the company well.

Would recommend. Our installer Gerald was excellent.

I used to have Dish but couldn't be happier with DIRECTV already and haven't even had it for a full day yet the on-demand features and apps along with Sunday ticket and all the exclusive channels blow Dish TV way out of the water. I am very satisfied with DIRECTV and would recommend it to anyone.

Everyone at DirecTV I have dealt with has been absolutely amazing!

The installation process was HORRIBLE! I was given a 12 to 4 window and called about 20 times trying to get someone out that day. I personally took off work half and had my elderly grandmother sit for other half of today to only have my - installer never show up. After numerous Phone calls finally the cavalry arrived and 4 technicians professionally took care of me and did an Awesome job. If not for their attitude and willingness to do right I would have cancelled before I even used service. My experience to get technicians to house was horrible and caused me a lot of problems. I repeat if not for the guys' attitude that showed up I would have never used or referred you all to anyone. I do expect that you will do right by me a fix or make up for this experience.

TERRIBLE, every time dealt w/ DIRECTV. They always pull a fast 1 on us. Latest 1, cancelled our svcs because they raised the price to the sky. We called to negotiate. Rude, they'd rather give best prices to new customer, not established customers. So we cancelled. Rep said, they send us box to return equipment. Limit was 21 days. We called two additional times to get the boxes mailed, because the 1st and 2nd rep didn't do it right. So had we trusted and waited, those boxes would've never made it, thus making our equipment late and CHARGE. We were adamant and responsible to get their equipment back to them – Main receiver and Genie. Sent it on time, took pick of label and box. We were sure, we met the requirements. 3 WEEKS LATER, a charge for $48.65 appears in my savings/checking acct. And account I had NOT USED TO pay their bill in over 3 years.

My local channels wouldn't come in, after multiple phone calls to customer service, my faith in DirecTV is gone. I was given empty promises about return phone calls, discounts on my bill and how many receivers I was getting. I've been a customer since 1998 and NEVER received such POOR SERVICE. I've taken time off work, have had to have friends come and stay at my house waiting on a service tech., still don't have the equipment or discounts I was promised. I'm just asking that DirecTV give me the same loyalty I've given to y'all over the past 17 years!

Called to have mine and boyfriend's accounts merged. We live in same house. My boyfriend had a stroke and is disabled. I take care of him. The tech comes over and looks around. Says I have to call DirecTV and have account merged, which I already did that. That was the reason he was there. So I get on the phone with them. They take down all the box numbers and say "ok account are now merged". I had perfectly fine tv connection at this time. When I hung up with her, my tv service was disconnected and my boyfriend account was to be connected to 2 tvs in others parts of the house. I go outside to tell the tech they were merged. I could not find him. He got in his van and left. He did not tell me anything just left.

From the beginning when I ordered it to the end when they installed it, I had no problems with DIRECTV. Thank you.

Excellent customer service. Glad to know we have a good customer service team at DirecTV!

Great customer service. Needed to replace Comcast whose costs have grown and grown.

First time I called the sales associate was very nice, but did not get the order right and I had to reschedule another person to come out with the correct equipment. The second time I called it was excellent. The order was replaced and everything was done very well. Very thorough and so polite.

I am happy with the service as of now. I have no complaints.

The person that gave me a sale pitch with lies attached to his sales pitch. I felt like I was at used car lot being swindle.

Received unsolicited marketing call from DirecTV (one of an ongoing campaign). Asked to not receive another. Was told I would be rescheduled for another. The arrogance was dripping. Good companies do not badger and be disrespectful to their customers. There are competitors.

First call to have installed. Communication of what I wanted but was taken care of on my second call.

Very helpful team.

I could not have DIRECTV where my son lives. They were very good and agreed to refund my money with no other questions asked.

Good teamwork, I hope the installation is as good.

Great overall experience with the tech, resolved an issue with connectivity with great patience and troubleshooting skill.

Excellent knowledgeable man who went the extra mile with us. Installation went without a hitch, he was very careful of my gardens.

On Sunday, October 4, 2015, my DirecTV service was not working. There was a code "775" at which I unsuccessfully reset the box numerous times. I called customer service and was told the next available service technician will come to my home, October 11th. I live in North Salem where this is my only means of television service. The customer service person began to make snide comment because I was a tad irate.

The person I spoke to was very friendly, helpful, easy to understand and knowledgeable. I enjoyed speaking to her.

Rep helped me make changes and recommendations on what I need. Great help!!

Installed in a driving rainstorm, took into account some unique features of my house. So very pleased.

We had issue with Directv not working. Called Directv - was told 2-3 weeks for service tech to come out. Canceled service. Went with another service provider, returned equipment to them. Was checking our bank acct they removed 210.75. When we called Directv rep told us that they would reverse charges if we came back to them and give us 200.00 Visa gift card.

Overall experience with DirecTV is amazing!!

Phone rep was very good at her job, as was the service tech.

The technician came out to the house and did an amazing job even while pouring down rain. Was still very happy and did the best he could and was very impressed with his work. Thank you DIRECTV.

I needed a bridge because of my home. The representative was able to help.

They are not putting it in till Friday but talking to everyone. No pressure and just willing to take their time with me, so I understood everything.

Super easy, quick and accurate. Zero problems.Thank you Tea and directv!!! Bye bye comcast!

I had DirecTV for years. My kids who are 4 and 7 LOVED it, my wife loved it. But our contract ran up, we owed them money. They got all their money and contract was up. We wanted to put DirecTV in my name or my wife's, it was in mother in law's name. Due to their HORRIBLE credit check system we did not have all that money upfront... Well she had a heart attack last year... So dealing with everything going on with that and deaths (we had 3 people die in matter of 4 months) we were FLAT broke. Once they disconnected our service they went ahead and took all the money we owed them out of our bank account and canned us. I wish I somehow switched bank accounts so they could of never of done it, either way though DTV got their money. It was not like we owed a ton of money. I believe we're behind 1 month.

Very good company. Thank you for your good work.

No trouble at all. Everything went according to plan.

The last lady was very nice. The others need to be more helpful. ;^(

All were helpful, but the inability for DirecTV to bundle phone and internet did not meet my needs.

Everyone I spoke with was nice and helped me to the end! I hope to continue with DirecTV and recommend you if all continues to go well with my service! Thank you!

Nothing more to add but I have already stated. My sense is with AT&T and DirecTV being merged into one sale system, one billing system that your programs are not necessarily talking to each other nor synchronized. The agent I talked to in this issue did an outstanding job.

Thank you guys for all your help. I am very happy with everything and would definitely recommend DirecTV to friends and family. You guys were very helpful and patient with my questions.

They were very professional. They helped me with every question and problem I had. They worked effectively to solve my problem and answer all my questions.

Customer service representatives are very friendly and very knowledgeable about all the programs that are offered by DirecTV.

Patience, professionalism, most of all politeness.

What happened to me is what the FTC is suing Directv for in March 2015. The way the scam works is the company tacks a "free" premium channel on, doesn't let you cancel during the free period, and then bills you after the automatic renewal. The company doesn't care if you cancel during a two year plan because it then assesses an early cancellation fee. In this case, the scam involved the NFL Sunday ticket from late 2014 - October 2015. The company is now owned by AT&T so uses AT&T's business practices.

My understanding was not clear to me after I was told after speaking to AT&T.

Wifi - This company needs to raise so it works better.

Prior to installation the customer should get the channel guide a few days before so they decide which package to get with exclusive offers. Otherwise the cost will be more after the initial install day. During install it is hard to decide and look over the guide.

I called them to cancel the order. They are very courteous and prompt with my cancellation, I was even told I was due for a credit after I cancelled my order.

I cancelled my contract because our apartment manager doesn't allow installation of DirecTV antenna. I received a call that the installer will come even my contract was cancelled and replaced with U-verse. I called back DirecTV to stop the technician from coming, it was easily resolved by your representative. Thank you!

My overall experience with DIRECTV - I will definitely call back to use them when we move.

I had a very positive experience and got what I was looking for in a price range that was fair.

Very easy to send my Uverse equipment back. DirecTV is cheaper without me giving up any tv channels I watch regularly.

Between the phone conversations with the rep and the Mark ** for installing the equipment, everything has turned out great! Thank you!

Finally satisfied after 4 calls to confirm Service. The final Rep that really took care of me was outstanding. One would assume that he was the owner and really wanted to assure that I was a happy customer. The other three Reps that I spoke to aren't an asset to DIRECTV. If you ask me they are there for a paycheck only!

So far it is excellent.

They are LIARS. I had DirecTV for 1 day. I called for pricing and agreed on a package with NFL Ticket. It was clear as day. The price also included HBO for the year. Well I was duped. Once the installer was done, I realized I didn't have the Travel Channel among other basic cable channels. I was wondering what was going on so I called. They said I have to upgrade to the next package which of course is extra. I was upset and asked about the NFL Ticket and was told I don't have that either. I was pissed! And of course no HBO either.

Customer service is great and that's important to me.

The first installation technicians-sub contractors were unprepared and unprofessional and left. I rescheduled and the gentleman in the DirecTV truck named George was exceptional in his attitude and professionalism. After installation I realized the wrong package was activated and called customer service and was greeted by the nicest and professional representative named Sabrina who completely resolved all issues! Give her a raise! Thank you.

I have had nothing but a positive experience so far. They have been very helpful when needed. They are also helping me save money by switching to them which is even more awesome!

Requested an additional box so could add another TV. Asked them to send it, but said they had to install it... After my wife spent 50 min with their rep on the phone, on hold for most of it, he gave her a schedule for the install. They came and installed the additional box, 110.00 later and a 7.00 additional monthly charge. The next thing we know, they send a notice that we just added 2 years to our contract. I called and asked why, they said that was their policy. I said "No 3rd party person verified this was going to happen. No one said it was going to happen." They refused to take it off, and told me to write a letter to the president of DirecTV in Colorado.

The representative was very pleasant and made it very easy to sign up!

There's really not much I can say besides I'm happy with my plan and package I'm getting/receiving. I dealt through a sales rep. And honestly I'm a very defensive person. I feel everyone from any company is trying to scam the world and I felt good about the package I got and I understood the guidelines. I asked for a full detailed explanation and catch to things or perks. There is none and I felt good, so I'm happy. Thank you.

I have had a very pleasant experience so far. From the representative who talked to me at Sam's Club to the Installer. Everyone has been very informative and friendly.

In an attempt to merge their two systems, DirecTV/AT&T (D/A) has completely lost control of the process. It takes almost an hour to speak to an agent. The automated system loops you out into their options with no way to get back. The voice recognition software does not recognize your voice!! The website attempts to link your two accounts but says that the service/option is not available. Come back later. As a result, I plan to buy the Amazon system and close my DirecTV account. I will also shop for a new cell phone provider. D/A has clearly reached beyond their competence. The system is obviously FULL OF BUGS. They should have taken more time to get it right.

I was pretty happy with all your reps. Especially the people who came out to see if I could get DirecTV. Unfortunately, I don't have line of sight and couldn't get your service. My only complaint would be not having 360 degrees line of sight. More people might be able to have your service.

AT&T customer service really is not very helpful or consumer friendly but when I call DirecTv, they are always willing to help in any way possible and they are willing to do whatever it takes in order to make the customer happy and keep the customer regardless of what it takes which is a very good business model to run the company with. I recommend Directv to anyone and everyone!

I was starting a new service with DirecTV, I called my present provider to cancel and they matched everything that I was getting with DirecTV. I was troubled with making the decision and your representatives did not pressure me. The two people I spoke with were very helpful, respectful and sincere. I will certainly consider your products in 12 months!!

Excellent & no complaints.

So far I am happy with the service and quality as a new customer. Thanks.

Good experience as a first time customer.

AT&T representatives totally misrepresented everything. When your Tech came out he saw the problems and got on the phone to Customer Service. After a lengthy time he got the problem solved to the satisfaction of everyone. Thank you Staff for a job well done.

Happy to have the representative work with me and help me with experience with them.

Read some of the reviews and have to agree that the reviews must have been by either paid individuals or company officials. They promised that I would have very little downtime and virtually no problems, all this is lies. Since I signed up for the service they have been out twice. This is in a 3 month period. I was to be able to get local channels, but already am losing the channel I watch most. If I change from one channel to another, sometimes it it takes between 15 to 30 seconds for something to happen. There are times when I try to change channels that the picture will go out and after 30 seconds to a minute it decides to change, only to return to the same channel. I want out from under this contract!!!

The Customer service representative was extremely helpful when assisting me with rescheduling the installation.

I was very satisfied with the way my order was handled. Every representative was knowledgeable and professional throughout the process. The installation tech was very helpful and made sure to explain everything in detail. It was a pleasure to interact with all your staff.

They are advertising about refer a friend and get $100 towards your account as credit. I referred somebody, he has been a client for more than a year and I never had a "penny". Stop working for DirecTV for free and DO NOT recommend them with anybody.

Superb sales and installation.

All around judgement I will and would keep giving you guys a 10 on review because all my needs were taken care of, with the right attitude and polite people!

I am a new DIRECTV subscriber. Brian, Tech **, installed my system. He was on time, very professional and I would recommend Brian. He was extremely knowledgeable and explained my new system to a senior citizen (which isn't easy).

Thank you for offering excellent service and having patient and knowledgeable people working in the call center who remain calm and patient while quickly addressing concerns.

I have called several times over a two day period and everyone I talked to was professional and knowledgeable. They handled all questions and changes with no issues or problems.

Signed up 8/2/15. Have not had access to any online content whether via Directv app, HBO app, NBC app or any other app I've tried. Error message says "account is not active". Login works on website to view and pay bill but does not allow me to view any content online. First attempt to resolve issue was 9/2. Tried via phone, chat, twitter and email since then. STILL no resolution.

After having DIRECTV for 13 years in Missouri, we moved to Wisconsin and expected the same great service. Instead, we have fallen into the vortex of AT&T plus DIRECTV horror show. The DIRECTV installation never generated a paper bill or a bill that I could view on screen, so it took the second bill to find that they said we had 5 tvs, not 4 and that I DID NOT order or approve of the so-called protection plan. That took a two-hour call to straighten out and to be told to pay a lower amount.

It was an easy process. I didn't have to justify my decision. She didn't try to upsell me or hassle me. Much appreciated.

Our first installation had to be cancelled due to question we had re bonding and any damages to our roof when installation of dish was done. I called DIRECTV and was very satisfied with the fast efficient help that I received. We now have a new date for installation in October. We were upset when this happened. Thanks to the great person that helped us we are looking forward to DIRECTV in our home.

The technician couldn't use the GPS to find a major food chain in a major city. Need a better GPS or a better technician.

Installer Nathan was exceptional.

I am pleased with the service so far. The sales rep. was very thorough and explained everything well. I think that I made a good choice.

So far everyone I've dealt with has been extremely helpful and friendly. Thank you for that!

Ordering went quick and easy. Changed info on my account in only a couple minutes.

From the initial contact for service, to installation, to answering questions was acted upon promptly and the most enjoyable thing was not getting frustrated due to the staff reading from a script. Even though I know it is their job to share information, it can be very time-consuming and frustrating when the person seems so automated.

I enjoyed talking with the gentleman on the phone. He was great as well as the rep that came out! One thing I did not like was being on hold for 30 mins. before I spoke to anyone. Everything else was great. For some people that could make or break a deal.:-)

I ordered the Ultimate Package bundle on Thursday, 24 Sept 2015. I was told that the Ultimate Package included internet and telephone all at 1 charge of $54.49 per month for 12 months. I was given the appointment date of 29 Sept 2015 between 8 am and 11:30 am. The tech showed up on time and began to work. I asked him if he was installing the internet and phone also. He said that he would install DIRECTV only and I needed to contact DIRECTV. I tried the chat help line and was told that they could not give any info about my account and gave a telephone number to customer service.

I ordered new service and I'm pleased to say that I'm very happy with the product, the salesperson that assisted me, and the smooth installation of the dish itself. He made sure that the dish was not visible around the patio area as I live in a apt. where they have restrictions of where the dish is placed/mounted. No issues here.... just awesome customer service and support!

Good service. I have no complaints. My issues were resolved very quickly.

When the installers were here they tracked mud all over the house & on new carpet. Yes they had the covers on the shoes but obviously wore them outside as well...

Great service. The tech that came out to install Edgar ** was excellent, showed his badge, knowledgeable, courteous, very nice and felt comfortable with him in our home.

The process of ordering went smooth.

Forgot to give me the cable that hooks from receiver to the TV. Only left one cable for 2 TVs.

Great service. They helped me with all my concern and worry. I would recommend them to all my friends and family.

I would recommend Directv to all my friends.

From the time I called to find out what DirecTV had to offer, until the time the install tech left my home I have had nothing but a great experience.

Jesse arrived promptly, wore shoe protectors when in the home and was quick and efficient.

First off I have been a Directv customer for 5 years. I was called by them offering me hbo, abc, showtime free for three months. The person selling me on this said it would take effect in 24 hours. I called back when I didn't get the premium channels and no one had any idea of what I was talking about. Long story short I got the twenty-five min shuffle and was told they couldn't offer me the offer they already offered me - unacceptable customer service. What happened to being able to talk to one person and having your issue resolved!

I just want to say the Installation person, Terrance was awesome to work with. He thoroughly walked through the process with me prior to starting and offered suggestions. He then explained his actions as he was completing them and really made me feel comfortable with choosing DirecTV. I am very loyal to my AT&T Services and was not inclined to change. However, the offer was just too good to pass up. I look forward to the savings and hope the services live up to every expectation.

Everything was so simple and easy!

Had one little bump in the road but once that was recognized everything went smoothly. Installer's friendly and professional.

Terrible customer service by DirecTV. Scheduled an install on a Wednesday, Tech showed and began complaining, 1st day on the job, can't go on the roof (???where did he think the dish went?), call Customer Support and they'll get someone else out there today. Called Customer Service and they said the Tech said there was no line of sight (clearly a lie). They said they would get someone out there for a 2nd opinion on a Friday, 9 days later. Friday came, no one showed. Called DirecTV, they said it was for Sunday. Sunday came, Tech showed up and installed, no issues at all. On Monday I called DirecTV to complain since I had to wait on them 3 times. Ended up talking to a supervisor who had a poor attitude and a smart aleck mouth and acted like they were doing me a favor by installing DirecTV.

Good phone support.

The ordering process went good. Only one problem, but I called back and it was fixed right away.

I am always happy with DIRECTV.

I was a DirecTV customer when they first came to the area and was pleased with the service until some issues arose. I don't recall what they were at this time as it was over six years ago. Regardless of what the problem was the person I was dealing was unmoving and inconsiderate so I ended my subscription. I am hoping we will have a better relationship this time!

Getting out of a situation with one channel. Throughout my report, I have given a description & also my 4 star experience sums it very well.

I was very satisfied with the customer service I received. I was able to make changes to my account before installation with very little effort on my part!

Canceling. Decided didn't want spend the money when we really spend much time reading.

Everyone was patient, polite, and professional. However, I just discovered that I qualify for a discount and was not given discount options. Sales staff should inform customers of any discounts that you may offer in the future. Thanks.

My service representative was very courteous and informative. Answered all of my questions and set up a time that I requested to set up my service.

DIRECTV is not installed yet. My experience so far is only with the customer service and it was exceptional as she corrected the AT&T stores mistakes.

I am a brand new DIRECTV customer (4 days). I was told that my Genie Light boxes (2 of them) would get me on-demand services. Turns out that is not true. Only the regular Genie box with the DVR gets on-demand. When I called customer service (4 times/2 hours) I was told I had to pay $99 to get the new boxes. DIRECTV lied about their boxes' capability and now are trying to gouge me for more money. They would rather lose me as a customer, and 2 year revenue stream than admit they messed up and get me new boxes. This is the state of DIRECTV customer service. Stay away.

I already have two referrals. I'm very satisfied with my service.

The technical representative who was sent to do the set-up was very professional and polite.

I just want to commend DIRECTV for the super customer service representatives who assisted me - from Corey ** at the AT&T store in Pentagon City who told me about the great package I could get bundling with DIRECTV, to the representative who gave me instructions on the phone of how to contact Customer Service about canceling my DIRECTV installation date, to the young lady who so sweetly solved my problem.

James my installation tech was FANTASTIC!! He installed my DIRECTV out in the rain and not once did he complain. He was GREAT! He did his job and EXCEEDED MY EXPECTATIONS! He was knowledgeable, efficient and listened to me and educated me about the system. I feel that the reason why DIRECTV is NUMBER ONE in customer service, sales and installation is because of people like James. I was very very satisfied. I feel that James should receive a raise because he does not "talk at" the customer, he "listens to and talks to" the customer. I was not treated like number, I was treated like a person! EXCELLENT SERVICE!

I ordered DIRECTV package for three tvs. First sales person very courteous and knowledgeable but somewhere the wireless portion got missed. I wanted wireless genie hookup. When the installer came he looked everything over until I said something about the wiring not being needed and he advised me that I had ordered hard wired Genies and that it would be $99.99 for the wireless. I told him that was not a problem as that is what I wanted. He did not have the equipment to install wireless so he went to find some from another installer. I felt that I should call into customer service after looking at the email I received with my order as it did not say wireless nor did it say hard wired, just DIRECTV Genies. I was transferred to another salesperson that went beyond my expectations to resolve this matter.

Customer service was very knowledgeable about their product.

Kind, considerate & professional. Took care of all my needs & was personal on the phone.

I like DirecTV so far.

I just had a few questions about my install and the billing. Barbara handled my questions with a high level of professionalism with comprehensive information. Thank you very much!

Amazing service - friendly and fast.

The sales rep who handled my call was courteous, professional, friendly and businesslike. She was efficient and arranged to save me additional dollars on the installation fees.

My experience was truly excellent. Even after having to call and reschedule my installation appointment. The technician was on time and very helpful. Customer service reps were friendly and able to answer all my questions.

On the day of my installation the field supervisor gave me a call informing me that the tech and himself were on the way. The service tech was very professional and seem to know what had to be done in order to get my service up and running. I commend the field supervisor and installation tech on a job well done. If at all possible they both should be rewarded.

Cancelled DIRECTV after the contract period expired. Made all the requested returns and "auto pay" made the final payment. I was told that there would be a PRORATED ADJUSTMENT made and a check would be sent within 30 DAYS. I am still waiting, calls to customer service result in a lot of jibber jabber but no action. It has been a few months and still no check. Hopefully AT&T will clean house and return integrity to this deceitful organization. I was told that I would get back about $75.00. Please call me if you have any questions.

Very satisfied with services received from Directv.

Excellent job from sales to installer.

DIRECTV scammed me. I told them I already have a landline, but they said it's free anyway. End up canceling a $65 extra charge from their internet/phone CenturyLink. I told them I do not want equipment protection but when their guys left one of them called back said he signed me up "by accident" to this service, and I have to cancel it. When I called to cancel, customer service said I have to wait a month and remove this service on the exact day.

Excellent service. There was a mistake made with the install date and it was resolved in an excellent manner. Perhaps you could help train a certain phone company's people the way you train your staff. Excellent, pleasant experience. Thank you.

The customer service representative had a very easy-going personality while still being polite. It took some time for him to look up the prices of some of the packages, but I had time to spare. It was very easy to set up the appointments to set up the internet and TV services and he apologized for some of the questions being repetitive concerning AT&T and DirecTV just having recently merged.

Your integration with AT&T regarding combining accounts, etc. is very poor.

I have not received my refund but I know I will get it because professionals do not lie.

I was very pleased with the service I received, both at the local store and when I called your customer service department to report the issue of not being contacted regarding a follow up appointment for the installation of my DirecTV. Thank you.

When I called to order DirecTV, the lady was very helpful, patient, and nice and pleasant. I didn't know what I was doing and nervous. I felt like when I hung up after ordering, that I had it all down just right. My husband asked about the "Western" channel, so I called back and found out how to get in on Encore, free for the three months, then can order it. Everyone has been helpful, friendly and informative. Thank you.

The technician who worked on our DTV installation was excellent. He provided great service to us and we are happy of what he did.

Please review the first installer's work. Seems like he isn't willing to take the time to do the harder installs. Shawn ** and his installers deserve a big Thank You for the great job and time they spent doing the install. Get more people like them.

All contact with representatives of DIRECTV have been excellent, helpful, courteous, professional, and very customer service oriented. Installation technician very knowledgeable and very willing to answer any questions. Very helpful.

Pleasant salesperson made it easy to order the service.

Love your company. Thank you for the services.

DO NOT LOOK TWICE AT THESE IDIOTS!! I tried to schedule disconnection for 3 WEEKS in advance and they disconnected me the same dang day!!!! Nowhere at all during the conversation did I say TODAY. I had to call back and ask the stupid person on the phone 7 TIMES for a supervisor since he kept ignoring my repeated request. If I ask for a supervisor, I know I need a supervisor!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! OMG.

Great service! I wish I had used Directv before! The competition can't come close!!!

The representative was friendly and helpful in regards to my worries if I'll receive a signal at my location.

It's always easy to order but usually we have bad experience with techs with other companies. DIRECTV was always nice and courteous.

I had to reschedule my install. It was done in a timely manner with no problems.

"Dan" our installer was on time, polite, informative, very helpful with demos, setup and all questions.

This process of adding DirecTV to our new residence. The programming packages offer good variety.

I do not like your system for setting up an installation, not user friendly.

Craig did a great job helping me with my minor issues.

Not only did they lie to me about being credited back the money to my account that they took without authorization but they refuse to refund me the money. I got told over and over again it will be credited in 3 days and never happened.

Would like lifetime movie network. Your installer was excellent.

Very Satisfied with all persons that I was put in contact with.

Very pleased and satisfied. Representative very polite and helpful.

Had a great experience, from the initial inquiry to the purchase of my order. The sales person was informative and patient. The sales person also informed me of other DirecTV packets available to me. My experience was all done in a timely manner. Thanks again.

Service for only three months and the shows freeze, sometimes no audio, sometimes recorded shows no audio. Even multiple recording on different channels at the same time, no audio or they froze during the recording. If it happens live you can switch to another channel and go back and then it's fine. So to my dismay when I called Customer Service, the rep tells me I have to pay $49 charges for them to come check cables and she said no to a new box even though she admitted it was probably that. Also it is very easy to cause these issue and make consumers pay for resolution as I don't put anything past anyone today. So how does a utility like AT&T now that owns Direct get away with this scam? I even heard they pay BBB for good ratings?

Service was scheduled and installed in a timely manner and customer service was very helpful also. Thanks. Great job!!

Highly Recommend - Good stuff for the price.

I switch from Comcast,. Oh boy what a change. Great Sunday football ticket especially if you play fantasy football is a must have. I had to reschedule my installation and the customer support were great. I also needed the technician to text me before he's arrival since I work near my house - also a great guy really friendly.

I was over all very pleased with each person I had dealt with in getting my DIRECTV connected. Everyone was friendly and courteous and eager to help with any and all questions I had. Everybody spoke clearly as well which is a big factor. Thank you to everyone who helped in getting my service connected. I very much appreciated your kindness and patience.

The customer service representative was very helpful and informative when I called about rescheduling my installation.

Thanks for making this such an easy process for us. Very fast and efficient. DIRECTV is very great to do business with. Thanks for all the great specials and promotions you offer and making it easy for the customer. I will continue to make referrals to DIRECTV.

Representative was very helpful in resolving my issues.

I entered into a 2-year agreement with DirecTV approximately Oct 2013 for my daughter. I returned to Illinois after recuperating from Ovarian Cancer. My daughter got evicted so I had them install in my home. I was told by the installer that I had a free move. DirecTV tried to charge me, stated they waived the fee then took $383 dollars out of my account without my permission. My contract is up Oct 2015 and they are saying that is incorrect because I ordered a DVR Box and that was for 2 years. I WOULD HAVE NEVER AGREED TO ANOTHER 2 years and WAS NEVER ASKED OR TOLD I ENTERED ANOTHER 2-year agreement.