DIRECTV Reviews

Services wanted installed was not on work order so I called to fix that.

Connection is great. Just like all the rest that award new customers and don't take care of loyal customers, but I have been taken care of at least for a year!

Very good experience!

Service rep was very kind and understanding and very helpful into what I was looking for.

Upon my second call I was helped in a big way in resolving my current plan. He helped me make the decision to switch to DirecTV.

The agent I talked to was very nice and pleasant to work with, but the antiquated system at DirecTV is very frustrating. I have aging DirecTV equipment (paying for protection plan since I joined) and had to file two claims in the last 2 weeks; the latest is there is not a way to turn on a receiver without unplugging it, plugging it back in and 10 minutes later I can watch tv. DirecTV agreed my receiver needs to be replaced and will do so as soon as my previous equipment claim (equipment I received over a week ago) works through their system. Until it does that, they cannot send me a new receiver, which will be another 3-5 days. From a customer experience perspective, this is poor to horrible. How can DirecTV get away with this when other industries (automotive) would be expected to fix any warranty claims immediately?

Was very helpful in helping me get what I wanted and to set up a time for install.

I was very satisfied with the whole process of setting up my TV service with DirecTV. I will most definitely recommend this TV service to others.

Customer Service Representative - She was fabulous.

Wanted to bundle everything, not impressed with Frontier phone and that is what changed my mind.

Everyone I have dealt with for my new service has been fantastic.

Even though my install appointment was rescheduled without my knowledge, it did get installed today. The tech was quick and professional.

I enjoyed my past services with DIRECTV 2012. However at the end of my contract I was not valued as much as a new customer and was offered less than satisfactory options to remain a customer. So I left for another provider. In fact the Feeble attempts to keep me as a customer only after the order to cancel my service continued to be weak and only ticked me off more. It was only after leaving did the letters to come back and continued offers that made me feel appreciated as a customer came. Huge offers to buy me out of my current contract with another provider. It was however too late and I had committed myself to another service and hold to my commitments. When my contract was over with the next company I reviewed my options and believed coming back to DIRECTV was my best option.

Signed up with DirecTV.

I was satisfied with the representative who resolved my issue.

I scheduled to have TV set up on 3/15. After I had already taken the day off DIRECTV called me and said they needed to reschedule. I was tucked considering I already took off work. They offered a $50 statement credit for my troubles. On the next billing cycle that credit didn't reflect so I called them. After an hour of being transferred around they said that they had no record of an outbound call and would not give the credit. In my opinion they offered me a fake credit so that I wouldn't cancel the setup and go with another company. This is extremely deceptive so please be aware.

The rep that I spoke with was able to quickly and easily reschedule my installation appointment in a short period of time.

Wanted to get information on costs if ordered service at current location and then re-installed at a new home in a few months. Was given vague "will depend on account status at that time". Placed order, but wasn't comfortable not know exactly what would happen when we moved. Had to call back and was given a more direct answer, though still a somewhat vague range "it will cost $30 to $300". So I cancelled the original order and will just wait for new installation at new home.

After 3 years with Bright House company, the experience getting DIRECTV was amazing. The quality, the customer service and the response time was outstanding.

Everything that was done with DIRECTV it was done very well.

Awesome staff. Great team effort in everything. Thank you.

The whole experience was great. Great salesperson. Great customer service person and a great installer. Already enjoying our new system. Love the Genie. Thank you very much.

DIRECTV was very professional and knowledgeable with installing multiple TVs. The tech was willing to answer all questions and go over everything until we were satisfied! Best choice for a cable company!

Friendly and helpful. Work with me on getting great deals.

I like the setup - less interruptions in service than U-verse.

Called 2nd time. Very nice. Had tech within the hr.

We are satisfied with the technician and his service.

It is not often I come into contact with a company that takes billing issues to heart. The norm would be a company explaining why the bill is correct, and do everything they can to avoid admitting errors. DirecTV did what most will not. They took the time to look at each monthly bill, and asked very important questions, such as, why billing issues were brought up several months after the charge. I explained I am busy, with work, as well as an above average family size, which is why my bill is set for auto-draft. And I usually will go through all of my bills quarterly. From someone who values time and money, thank you for taking the time to listen, evaluate, and for being positive and helpful at my contacting you: (before taking action). It means something to individuals like me (your customers) when a company takes pride in their customer service.

It was nice to be able to talk to someone that was not in a foreign country. They were very helpful.

The representatives I feel should answer all questions put to them before trying to sign a customer up.

I had a general idea what I felt I wanted, in sharing this with the salesperson, he advised me what he recommended, taking the time to explain the various choices available. It was because of his help, I was able to get exactly what I wanted, and look forward to enjoying my choice!

Service rep was very quick to get my issue resolved.

When calling in to order DirecTV for my home, I had the pleasure of speaking with a Middle Eastern gentleman that spoke very little English. He was very hard to understand. After being on the phone with him for well over an hour and being put on hold numerous times, I finally had my order processed. I was understanding that I was getting the genie with the DVR capabilities. Boy was I wrong. When the tech showed up for the install he gave us a plain receiver. Since I had to go out of state for work, I was unable to be there for the installation. So I had my wife there. She really didn't know what we were supposed to be getting.

Very happy with joining the DIRECTV family.

I had a great experience. Mr. Daniel **, representative for DirecTV, was energetic, helpful and informative. He knew the policies of the company, and also helped me register with my account number as a new customer online because I was having problems resetting my password. Thank you.

Awful experience with DirecTV. I will never use them again and would not recommend them to anyone. The only reason we went with DirecTV was due to our location and lack of providers in the area. I did not want an ugly satellite on my house but obviously I didn't have much of an option if I wanted additional TV service besides the basic local channels. They claim they have a loyalty program but screw you by forcing you into a 24 month agreement. I tried to move locations and still keep DirecTV. When I called to set up the movers program, I was informed there was a small service fee to suspend the account and they would be happy to set me up at my new house. The closing date was still pending on my new house and the agent suggested a 30 day suspension for my account.

Excellent customer service ordering DIRECTV and giving a discounted referral rate.

I had DIRECTV some years ago, but I had a lot of tree blocks.

From obtaining more reasonable cost to installation I was very happy with outcome.

Help with linking AT&T accounts. Rep understood problem and was instrumental in resolving.

I was moving before my 2 yrs was up and where I was moving to does not allow dishes on their property. I called Direct up and told them about the situation and they said they could suspend my service for 6 months which was perfect. The next month, I was billed for service I didn't even have. I called again, wouldn't refund my money. Told me they would suspend my service now. Next month, I get billed again for service I don't have and won't refund my money. I've had Direct twice in the past with good results but never again. Major thiefs!!!

Thanks you for everything.

I recently got services with Directv. This is my second day, I was told that their services were the best over Dish network. They didn't explain anything about the boxes, the technician have no knowledge about the product. I'm completely disappointed with customer's service, and the service overall. As soon as my contract is over I will switch and also let all my people about them.

Experience was with people who cared about their jobs, and getting the best possible service for me. It really was easy, and somewhat enjoyable. Thanks.

Great experience so far! Also the technician that came out to our home to get us started was very helpful and would rate him a 10 In everything. He came in Easter Sunday with no complaints or hesitation - and gave us the best service we have ever experienced.

Love My DIRECTV. This has been the absolute most professional and easy process I have dealt with.

The person was patient in explaining the bundle we have chosen.

They were helpful and easy to contact. Good prices.

Andrew was polite, easy to understand & scheduled visit with no problems.

Very nice and professional.

I had a wonderful experience with the representative and the installer of my units.

I found the service representative to be courteous and knowledgeable of the account and services being offered to us as the consumer.

Had to cancel my installation request and it was done with no hassle.

On March 27th 2016 it DirecTV installer came out to my house to try to relocate the dish. We had just had a new roof put on the house and did not want the Satellite Dish relocated back onto the roof. We wanted it on a pole. That particular installer said that that could not be done due to the line of sight with the trees. So when I called DirecTV back and explain to them that I could not have a dish on the roof they set up an appointment for Monday the 29th of March for a second opinion. That appointment was scheduled between the hours of 12 and 4 on Monday. Approximately 9:45 in the morning I received an email stating that the technician was sent to arrive in 45 minutes.

Had a very good time with the technician. He was very good on his job.

Pre-selected wrong package online so rep easily handled the change request.

I had to cancel my appt. and the rep was very understanding and courteous.

Very satisfied with the services.

Extremely Excellent service.

I've made several attempts to have my whole home dvr problem resolved. At least 10 people I've talked to and no fix. I'm paying for this feature and feature has not been provided for 3 months now. Feel like robbery at this point. They would rather I cancel my service than resolve. Have a 2 hour call followed by a 1 hr call and about four 30+ calls and nothing to show. From techs, supervisors and managers no fix. The person before last offered to have a tech come out but said she couldn't set it up but rather a tech support person would have to put that in.

I love DirecTV. Have had no issues with anything and everyone is very helpful.

For months I've had a problem with them overcharging my account by $20. I've called and complained several times. They raised my price by $20 when I was under contract for the lesser amount. I called and complained again. This time they gave me discounts of roughly $20 good for 18 months. Yet when I got the new bill (twice) it was still at the raised rate. The person I talked to on the phone insisted it was a one-time only discount. When she finally looked into it she said I was right it was for 18 months. I have had it with these people. The next time they overcharge my bill will be the last time. I will get another company and never have anything to do with them again. I would NOT recommend anyone going with them for anything. If I could leave less than a one star rating I would do so.

Everything went smooth and perfect. The tech did a great job.

Called 1-800-288-2020. Ask U-verse tech if we could get U-verse and he said no. We told him I had U-verse internet. He hung up. I called AT&T mobile. Ask customer service about it and she check and said I did have U-verse and we set it up. The Directv installer talk to the tech and the customer service lady and the TECH should be fired bad deal. Please call me if you have any questions at **.

Very nice people to talk to and easy going. Great job guys!

Great overall experience.

No service anytime there is a severe thunderstorm. I reported this problem a least 4 time during the 11 months I had Directv. On a least 5 other occasions I didn't bother because there is nothing they can do about it. When I signed my 2 year contract I was told that this was not a problem, a lie. When I cancelled I was told that there is an early cancellation fee of $20 a month for each month remaining on the contract even though they didn't deliver the service that I expected. I paid because it was so frustrating losing the picture during a program and not being able to record a complete program. If you like this frustration go for it. If not, try cable if you have that option.

I had a great experience talking with the sales rep. She was nice and answered all my questions fully.

I just now signed up for this service. So far... it is went okay. The initial sales person was a little hard to understand but pleasant and had a lovely voice. I did not realize I was not signing up for wireless... so the initial tech rescheduled for me after he came out and realized I wanted wireless on two tvs. The second tech informed me that my address was incorrect on my account. I really appreciated that. He was efficient and pleasant and just obviously really great at his job.

Their customer service is great, very respectful and patient. They also have a great deal of services. I would recommend this to a friend and many others.

I wanted a farther away date for setup of the new service but their calendar only went out so far so I made the appointment then will call back to move it out farther away.

I was super excited to get DIRECTV in our new condo, so I ordered right away. Unfortunately a few day after ordering, there was an issue with the HOA and I had to cancel. The rep was very friendly, helpful, and canceled the setup and service right away. I can't wait to move somewhere where I can have DIRECTV service!

New service. Happy with what they did.

Called to cancel my AT&T/ DIRECTV service and was told if I broke my contract I would have to pay 20$ a month. I had 7 months left on my 2-year contract and asked to speak to a manager and the service rep Gabriel out of Tennessee, ID **. Service rep refused to let us speak to a manager. Thought I was talking to Comcast for a moment. We ended up calling back and just got the runaround. Super disappointed and like with all previous AT&T services I will never use them again and not refer them.

If you ever get a real, live, human being on the phone - in less than a 1/2 hour - you are incredibly lucky. We had reception as usual. Turned off the TV, went to bed. Next day, no TV signal. They kept my wife on the phone for an hour and a half, telling her different things to try. The guy kept coughing and sneezing into her ear. Finally got it going again. She asked why they didn't send out a tech. He said he had to go through the entire checklist before he could send someone. Excuse me? My wife on the phone for 1 1/2 hours? It is not our fault that the TV stopped working? We have to suffer? They won't send someone to fix it? As soon as our contract expires, we will make a change. This is outrageous!

The remote makes me very mad. When you are watching a program and you accidentally touch the remote the wrong way it changes the channel and if you rewind something to watch it cause you forgot to pause it and the channel changes. I hate the remote. It needs to be changed.

Very pleased so far.

We had a change from 6 TV to 5 TVs and it was taken care of.

Look forward to using DirecTV.

Called to cancel service because I was unable to obtain permission to install dish on my condo building. Customer Service Rep was quick, polite and very helpful.

Superior to our previous provider.

Everything was awesome.

My experience with DirecTV is very limited as today is the first day. Both the person I spoke with and the person who installed my system today were very courteous, professional and met all my needs. Hopefully, as time progresses I will continue to experience the same hospitality and helpfulness when I need a issue corrected in the future. So far, it has been a great experience.

After moving to Virginia I was told I could not use a dish at my condo but found out that after research, I could enroll back with DirecTV. So I renewed.

Competitive AT&T bundle discount with Cellphone, TV, and internet. Excellent customer service in store and on the phone.

I had originally ordered new service but found out it was too expensive and couldn't get a bundle like I did before, so it wasn't going to be good after all. This was the second attempt to get a return of the deposit. This representative was very responsive.

I am a new customer to DirecTV and finally got my issue resolved. Had to call about 6-7 times to get my issue resolved. I feel the communication between you and the customer is a huge opportunity for your company. Not saying your company lacks in this topic, but more clarity would help.

DirecTV offers free packages then charges for it. When I call them, they say I approved it. I am a senior citizen and feel it is sad that a supposedly good company like DirecTV is taking advantage of old people by using bad tactics. This has happened to me twice. I get a call from a very fast talking DirecTV agent, who does not explain their offer. Next thing I know I am being charged for an extra service.

The installers were great and very professional and customer service and sales is always very helpful!

Tech was very knowledgeable, efficient and took time to answer my questions. I am pleased with the installation.

I have not been a customer for over a year. They went into my bank account and stole $350 dollars. I did not authorize. I do not live in the same state anymore and I have proof. They still stole our money my husband works hard for. I will tell everyone that will listen about how bad Directv is. Not one of them was nice to us at all. About time someone listened to us customers and did something about this horrible company!! I even called the CEO and they would not let me talk to him. I will report them to everyone I can find. DO NOT DO THE AUTOMATIC PAYMENT. THEY WILL STEAL YOU BLIND!!!

I will be satisfied if the quality and reliability of satellite delivery of TV proves to be reliable and of good quality AND if DirecTV does not raise my rates yearly!

Calling to acquire about service and got help and results.

From the initial call to research the switch to the installer, all participants were highly professional and very educated regarding the product.

I was promised more than could be delivered and instead of an installation being rescheduled it was cancelled. I had to call 3 times to get everything on track and an installation scheduled.

No service. They could not install the satellite.

Had issue with trees in my yard. Had to trim some to get good reception. Not fault of DIRECTV. Problem taken care of. Rescheduled for installation.

Everyone was very pleasant to talk to you over the phone. Even if I called back and had questions or wanted to upgrade my DirecTV they gave me a good deal. My technician was awesome. He had not a problem getting here and you didn't take that long. He was very responsible and very, very good. Thank you for all your help.

An absolute pleasure to do business with. I was made to feel comfortable and established a sense of trust with my sales person as well as the technician and service department. It is quite remarkable these days when you are made to feel like a person and not a number. Thank you!

Installation went good.

I enjoyed talking to the person. They were able to explain everything to me in detail. The person was very caring, professional and respectful.

I had a very pleasant experience with your customer service department. The representative gave me the information that I needed. I have no complaints at this time. I think your agents are very proficient. Thank you.

I was very disappointed when I found out that the monthly price of my DirecTV was not $19.99 per month like the special offer said it would! In fact I'm still pissed off about it. If you put an offer out there like that you should at least tell the customers about the hidden costs that don't show up in bright bold letters!!!

It was good.

Complaint they are charging me for someone else bill because I stay at an address someone owed a bill before I move there. That sounds like forgery to me. If it's not in my name I do not pay it. They're making me pay somebody else's bill. Cut my cable on 1 day of same day!

As indicated before if it hadn't been for a knowledgeable representative on my final call to clear up problem I wouldn't be a customer today. Thanks for the help.

Just like AT&T the service is very good. The agents know the services, and the procedures of the company very well. They are very nice to talk to and as helpful as they can possibly be. Good job.

I've used AT&T for mobile service for over 7 years and the customer service was always great and they were always able to help me when I was not satisfied by providing a better rate or service. After my horrible experience with xfinity's service and customer (don't) care I had to make the switch. The sales rep at AT&T and DIRECTV was extremely emphatic and she was helpful in finding me a much better deal and service!

Good business ethics are essential for growth of the business and they are good business people.

Purchasing DirecTV. Excellent service so far.

Cancelling installation - Service by Elsa was excellent!

When signing up, there was a questionable issue as to pricing in some areas. When the agent reviewed my order, I questioned the difference and he understood the error. He was able to give me credit on first year's service which resolved the problem!

I have an American Airlines CC and wanted to switch to DirecTV to get points. Question was solved and points will be added to account. Plus very pleased about my price.

I have paid for premium support. Called earlier this week as a second wireless genie box went out now forcing me to deal with the shoddy equipment. Explained the problem with the very good tech support person on the phone and we agreed it was a wireless issue. Tech shows up onsite with ZERO wireless devices. First day of missed work down the drain (thousands in personal business loss) and he unplugged my home office Cisco router connected to a commercial internet MPLS pipe!

It was great. Would highly recommend it.

Oscar was excellent in everything he did.

Awesome Rep. Would go through the pain of cancelling again.

I really enjoyed getting my new DirecTV installed. It was easy to order. The service representative was very knowledgeable when I called for information. The installer was very good. He was friendly and professional. He seemed like he was very good at what he did and really enjoyed his work.

I think the representative was just trying to make a sale and did not give me all information when we talked.

Great experience overall.

After some initial confusion regarding my understanding about being promised wireless receiver and not wired by AT&T salesperson, the issue was resolved by DirecTV person 3/22. I had a competent and friendly technician.

So far so good. Ordering is only one part of the equation. Installation is yet to be, and customer service is something to be further evaluated.

Tried to use your service. But there was no line of sight.

I had a couple of questions about my DirecTV order and the person that assisted me was able to completely satisfy my inquiry. She was efficient, thoughtful and courteous. I also was impressed with the quick response time to my telephone call.

The hardest part has been getting permission from my board of directors to install the dish on the rooftop of my townhouse and coordinating with CenturyLink. One office rep I talked with at CenturyLink wasn't good in dealing with would-be customers. Hopefully my next experience with them will be better.

I am dissatisfied with the wiring that the rep installed. It is hidden under the house in most areas. I pointed this out to him and he corrected one area but neglected the other area right next to it. The wires should be set under the house like the other ones and not exposed. It's very ugly and I would like to have that corrected. Thank you and let me know. Perhaps the next time someone is in the area they can correct it.

Excellent customer service from start to finish.

Very good experience.

Very prompt and accurate with the choice package selection. They even offered several ways to pay bill which I really like.

Both the representative and the supervisor who took care of me were absolutely 100 percent committed to fixing my issue. AT&T messed up my order, but DIRECTV made it all better and were absolutely the pinnacle of customer service. I am glad that we decided to come back to DIRECTV.

DIRECTV is the most unprofessional, uncaring company I have done business with. I previously had service thru them for several years. When I moved a couple years ago I decided to suspend my service. After thinking about it I decided that since I was no longer under contract I would cancel the service due to my limited amount of time to actually use the service. I recently attempted to re-establish service with them and was notified that I owe for "services provided" back during the time after my move. I have contacted customer service and tried to resolve the issue. They refuse to waive these fees stating they have no record of my call to cancel. Even though I have explained that I never had equipment set up at my new residence, and therefore clearly never received service. They maintain that the fees are valid.

Great expo wrench.

All in all, a good experience and my service technician was very professional, ahead of time, cleaned up, and answered all my questions. His name was Miguel. He was great!

These ads about the "settlers" are seriously offensive. One they mock the people who built this country on their backs. Two they imply the this generation of working class people are not as good as people who have their service. It is not funny and is insulting and if anything all it did is make a non-customer even less likely to ever use their services. I find this ad in such poor taste. I will forever have a tainted view of DirecTV. I remember telling my husband back in 1998 that these cable companies were going to price themselves out of the market with their inflated costs and contracts that basically make you sign away your right to fair prices ever again. I am not going to sacrifice buying food to pay for something that lessens my children's IQ by using it. Most people can't afford cable and their commercials are so offensive. This commercial was social suicide for DirecTV in my opinion.

I had a pleasant experience with all your Reps. They were outstanding!

I ordered DirecTV for three rooms in my house. The sales person lied and sent one receiver and they tried to tack on $30 for the other rooms when they got there!! It's a scam, don't order DirecTV. All they do is jack up your rates and give you horrible customer service!!!

Representative was very friendly, well spoken, kind, professional, and helpful.

My total experience from sales to installation has been wonderful.

Would recommend to a friend.

Possible future bundling of telephone and internet with TV. I wanted to know what the costs would be, penalties for early cancellation, etc. Wes took his time in answering each of my questions and concerns. We are on a limited income and are looking for ways to trim our expenses.

Technician very good.

I have had a great experience with person who signed me up with DirecTV. When I had an issue with my installment date, it was resolved on my first call. When I received an email about AT&T discontinuing my service before DirecTV would be installed, it was resolved. I made the error of selecting the wrong date for installment, not the gentleman who signed me up. The questions I had were resolved on the first call. You can't ask anything more than great service.

I signed up for DirecTV when I was looking for a low cost service. I was told this service was 19.99 a month for a 2 year contract. Shame on me for not asking more questions. Turns out that was just for using DirecTV, didn't include the service being connected and being able to use it. That was not the accurate package cost and that was not explained to me. You are charged separately for equipment and receiver services. Didn't include DVR either and when I paid more to add that, wasn't told it changed my contract time. Then told if I didn't get the Protection Plan, if something happened to the receiver, I would be charged up to 65 to fix, so I had to get that too.

This is my first time dealing with DirecTV and I am very impressed with your customer service.

The rep was very helpful in answering all of my questions regarding DirecTV. I look forward to my DirecTV service.

The sales personnel are awesome living up to end of a deal. All were professional and kind to me. I'm glad to be with DirecTV now. Thank you.

We had no problem.

I received a satisfactory answer to my question.

My technician was awesome & knowledgeable. When I had an issue my customer service rep was incredible! He knew exactly what he was doing & gave me best/worst case scenario & how he would handle each! Great company!!

I am looking forward to switching to DirecTV. It was a pleasure talking to everyone. It didn't matter how I talked with or how many questions or changes I had. I was always taken care of. I hope it will be the same in the future after I sign up.