DIRECTV Reviews

I had a question about installing, and called. Got a young man in Ohio named Dusty. He was very intelligent, could speak well, and was very professional. He had a great personality, and knew his job. He helped me with all my questions. The installer, Donnie, called before he came, was clean and well spoken, and installed the dish and equipment very well. He was a true professional. Always had a smile. Not complaining and grunting as some do. Very pleased with both Dusty and Donnie. Every company needs more associates as these two.

DirecTV seems to have a call hold to basic service person to another wrong dept after long hold to... until you reach the correct person who can do it all in minutes. If you have 2 hours to get to that great person, your system is thus.

Very pleased with the services provided by DirecTV. From the day I signed up to my installation date. Everyone cares about the customer.

I have never before had my integrity challenged, let alone having over $800 stolen out of my bank account, than from DirecTV. I canceled them, on the road with a book tour I said I wanted to return their equipment, they said they didn't want it back. Months later, I am billed as if I had never canceled and they are charging me for taking their equipment.

New installation. Very prompt service and friendly as well.

DO NOT GO WITH DIRECTV!!! They drilled through my new shingles on my roof - 4 large bolts when the wood fascia is less than a foot away. Talked to supervisor and they said they are not responsible for any damage!!!

Since we are moving I called Direct to arrange to terminate the service. The service person at DIRECTV informed us that DIRECTV intends to charge us $100 for "Early" cancellation of our account. We have been customers since early 2013 - so I questioned why we would be subject to an cancellation fee. He checked the company's records, and said it was because a new 12 month period began when DIRECTV "installed an upgraded Genie" in the fall of 2015. HOWEVER, we did not request an upgraded Genie - we had a service call because the original remote equipment provided by Direct had failed.

My experience with the representative I spoke with was one of the best experiences I have had in a while, unlike the one with Frontier, but I'll give them another chance since they were not ready with the updates.

My experience with both my sales representative and the customer service representative were amazing!! Both knew their products, and were willing to help. I think this will be an amazing company to do business with, and I cannot wait to start.

I am a return customer after 8 plus years. 1st experience was so far clear, understanding and considerate towards me.

All who helped me were wonderful!! They answered all my questions and made the transition from one company to yours with ease. I am so thankful that I called to talk with someone about changing providers. So happy to be a DirecTV customer now!!!

The Uverse/DirecTV interface is not seamless as yet but I am still pleased with all the support I received. All the people I dealed with did a good job.

Great care. Was accurate and courteous. That is a A+.

Mat was perfect for service and Trixie that guided me with the ordering was competent as well.

I have been pleased with the service. I recommended the service to my neighbor and he signed up for Directv.

No problems talking about changing my install date and time. Very happy.

Just switched from DISH, has been a seamless experience. From the sign up at a retail store where we were able to take advantage of promo offers, to installation where we got the perfect time/day and the installer was super professional. Even calling customer service to add our referral code was quick and easy. Has really confirmed our decision.

The 2 people that I talked to were very experienced people. They answered any questions I had. Very courteous.

Called to change service address and re-instate premium channels. Concerns were handled very much to my satisfaction. Would not hesitate to use customer service again, if needed.

Had a great experience.

Outside & inside installation by contractor. Dish rep is here today to do the whole installation over 4/10/16. Contractor installation was 4/6/16.

Excellent customer service.

Problem solved. I was very satisfied.

Technician was great.

If you are thinking about switching to DIRECTV seriously avoid them. They may be giving you a good deal at first with the new customer promotions but after the first year the price skyrockets plus all the fees are ridiculous even with the promotions. Also if you face a dilemma where you have to suspend service early like I did they will not work with you at all! They will be rude to you and treat you like a criminal. You basically have to pay $200 bucks in full and they don't care at all about any situation you may be in even if you explain it to them. They are money hungry crooks and should be avoided! Don't fall for the hype! It was the biggest mistake I ever made!

Paid for MLB Extra Innings only to have the first game I watch (Giants/Dodgers 4/9/16), shut off in overtime. Tried calling & hung up after 25 minutes - 5 of which was going through a million pre-recorded prompts. Resorted to posting on their Facebook page (as did other people), only to have them change their page to hide public posts. I've never had any luck with their customer service. In my experience, this will be like every other issue I've had with them. They get their money yet when they don't follow through with their end of the deal - service; no compensation, no apology, nothing. Why should I have to be held up to a 24 month contract when they don't have to hold up their end of the deal? DO NOT RECOMMEND.

My experience from the phone call for info. to the install was awesome. The phone person was informed and helped me make the right choice for my viewing needs and price point. The install guy was fabulous. Explained everything to us and showed us everything about the system.

I'm writing this review to try to spare anyone from making the same mistake I made when I became a customer of DIRECTV. I only signed up 7 months ago and am gladly paying their insane cancellation fee to be rid of them. The worse customer service I've ever experienced in my life and they raised my rates on me only 4 months into being a customer without any notice. They say it's because they have the best equipment and service out there but they allowed me to suffer for over a week with issues and made me try to troubleshoot my problems with their equipment. I spent hours in chat rooms being forced to try to fix the issues I was having and no one solved my problem.

So far I have had nothing negative to say about DirecTV. The lady I have spoken with on the phone and the gentleman that came to the home to install the equipment have been a pleasure to work with.

Although I wasn't able to get DIRECTV - due to landlord issues, the customer service reps were all excellent.

Best customer service. After reading and hearing numerous horror stories about cable companies, I was very cautious when calling to ask questions about prices. I received excellent customer service.

After so many phone calls, I was calling to cancel my order, till I talked to someone that wanted to help. The installer was wonderful.

The customer service rep and his supervisor resolved my issue. Thank you!

Very helpful & polite.

I had DIRECTV before. I've switch 2 or 3 times since then to keep my price down. All these companies do is try and stick it to you after you've been their customer for a few years. Anyhow I signed up again at a Menards. I told them I have an existing dish mounted to my antenna tower from DIRECTV. They said, "Great, that's where we will put new one." Great. Havier shows up. First thing out of his mouth was "I can't put your dish up there." I said, "Why not?" He said his brackets won't fit. I said I will make the brackets in my garage as I have good supply of stainless steel power tools and welders. I can whip it up in no time. He says he can't install on tower because it will move. I said, "My tower is very sturdy and anchored to my brick chimney and I never had a problem with the old one."

Rep was attentive, informative & knowledgeable.

We were going to combine AT&T with DIRECTV and changed our minds. DIRECTV was extremely helpful.

The experience was great.

I had a great experience and am no longer hesitant to switch from dish.

Very helpful with sales and add-on of equipment.

I was very happy with DIRECTV service Rep. He explained everything very clearly and made helpful suggestions as to the type of service we might like. Very pleasant experience.

I cancelled my installation of DirecTV & it was handled in a professional way. Thank you.

I love DirecTV. Most reliable, nobody comes close!

Internet goes in and out and I wish there was a higher speed available in my area because I have a lot of devices.

You're promised free install but are charged $99 same day after they install the dish on your landlord's roof. They say because you need wireless set up but it's scam. 3 rooms in apartment is impossible. So I called and they told me only another way to install is use the ethernet hardwire on bedroom boxes... Guess what? There nowhere to connect ethernet to those boxes. Hmmm calling BBB for my 76 year old mother.

Very professional service. Very thorough about explaining what he was installing.

Our experience after 3 days has been pretty good so far.

Pretty much they messed up the $100 referral I was to get. I have it in writing from the chat I would get it. Customer rep I first talked to said I was right and I should have got it. They then transferred me to a manager and they said now too much time has gone by and they can not give it to me. The manager was as cold as they come and was pretty much uncaring at all. I have been a long time customer and will not renew. Ever since AT&T purchased the company the customer service has been terrible!

I owe this experience to my parents. They have DirecTV and had convinced me to switch from Cablevision after being a 10 year customer but super dissatisfied. The rates, the sales reps are not pleasant. My needs were not met, I've changed packages a lot, internet had major interruptions and was slow and my children were getting upset if their channel froze or changed. With DirecTV I was offered and explained a great bundle package after explaining my personal situation and my needs. My sales rep Joseph and Anthony were very understanding and so helpful!!! Being new to this service they had a lot of patience with all my questions. It meant a lot to me. I'm super relieved with my lower monthly bill, so happy that we can DVR more than one show and that my children are not limited to certain stations due to a price. We are very thankful for all your help and services DirecTV! Definitely recommending you to everyone I know!

I am very happy with the incentives offered by DirecTV. The only disappoint was that I was told I would be receiving (2) $100 visa cards but when I called back I was told I did not qualify for the AT&T Visa card. I think you should still honor this original offer. Thanks.

There were too many trees so installation of dish had to be cancelled. CSR was understanding and helpful; asked for my business in the future; offered further assistance.

Technician was actually on time and that's a first, most pleasant. While he was here and explained everything he was doing and work took up to the time they said it would take, maybe a little longer but not much.

I signed up for DirecTV through Costco. Made the appointment for the installation. This is where we had issues. I had to change the install date due to a business conflict. I called DirecTV and was on hold for 20 minutes until I hung up. I went online and into a chat. That took 10 minutes to get through to tell them to just cancel the order. I received confirmation of the cancellation. 2 days later the installer showed up at my house and we received panic phone calls from DirecTV that he could not get in. They left phone # so I called them again this morning to make sure I get my refund of the $110. I have now been on hold again for over 15 minutes. I do not want to be married to a company for 2 years and nobody to talk to when I have a problem. I will stay with Cox and the superior service, more money but....

The man who helped me out was very good and took his time and showed me everything I needed to know.

The installers were such a blessing and did everything they could to help and make sure all was understood as to what they were doing for me! I had no clean up. They were quick and accommodating!

My dad passed away and had the service put into my name. Everything went very smooth. Couldn't ask for anything easier.

They don't stick to their agreement. I was suppose to have a bundle package, that never happen even after I talked to them. Bill was different amount every month sometimes even double. After canceling recurring payment and canceling contract with them they still took out of my bank account almost $500. Really crapy company. I would look at different provider before them.

I changed my service from Dish TV. DirecTV offers more channels at a much lower price! Technician will be here to install tomorrow April 8th. Had to wait over a week for installation. But it's ok. Got lots of cleaning done without TV???

Yes I would recommend a friend.

I was overbilled and Lakisha looked at the billing and saw the problem and corrected it. She went above and beyond.

Everything was answered.

Overall great experience. Beginning with sales rep right through installer to the installer's efforts.

Great so far.

Both the sales and customer service representatives made setting up my account painless as they were both courteous, knowledgeable and efficient.

Great service. Keep it up.

I received excellent service from DirecTV. The sale representative and the install were very professional.

I have been a customer of DirecTV for going on 3 years and I honestly can say, that I've only had one tech out and that was to fix a mistake that the original installer made who was a contractor and that was in the very beginning of my service. But after that everything has been great, no service interruptions. I can probably count on one hand how many times I have had to call them about anything. I just very recently upgraded to their 4k service and so far I love it and being a loyal customer they are always so willing to give me any promos they have going on to keep my bill at a decent pricing. I work for a cable company. I could be paying close to nothing for service but I still choose to stick with Direct. Nothing like excellent customer service and quality products to match. That's all we ask for.

Thank you! Your team were very professional and courteous. Very knowledgeable too.

What a refreshing experience dealing with the customer service girl, after having dealt with incompetent, rude reps at Comcast for many years.

The first installer to come was horrible! When I called customer service the rep was great. She scheduled an installation for today. The first installer was suppose to do this but did not. The second installer was excellent. With the exception of the first installer, everyone I dealt with at DirecTV were excellent and a credit to your organization!

It is too early to be satisfied with service as it is not installed yet but it has been easy to find the information and set up from sales associate.

The gentleman was very helpful and very friendly!!

DirecTV customer service was great. Very professional and knowledgeable. Very easy to talk to and they listen to my concerns or my questions. They were on time to connect. They called to confirm that they're coming and was there on time. The experience overall was great and professional.

I added a second TV and got a sooner installation date while reducing my bill because I was going to be charged for something I did not need.

He was outstanding. He was on time, Very courteous. His workmanship was excellent, super clean and efficient. Explained to me everything he did. DirecTV is fortunate to have him on your staff. It was my pleasure to have him as my DirecTV Installer. I would definitely recommend him to anyone needing DirecTV installation.

The representative was very helpful and friendly to me. I got the answers to my questions in a prompt manner.

Overall satisfied with experience.

I was very upset with my bill. Spoke with Mr. **. Now I'm very pleased. He really helped and got my bill where it should be. Thank you.

I'm extremely grateful I switched from DISH to DIRECTV. DISH IS FRAUDULENT and every month my bills continued to increase. I've already had a WONDERFUL EXPERIENCE with the customer service reps on the phone and am so happy I am switching back to DirecTV. Love their service and especially their pricing and promotions!!!

Overall service is great and representatives were great. Our technician Steven was excellent! He gave outstanding service, very knowledgeable and on time! He made the company look great! We need more technicians like him. He deserves a promotion and bonus pay! We need more like Steven to train others to operate in excellence like he did!

The guy that installed tracked mud all in the house. Did not hook up On Demand. I called about the carpet and they said I have to take pictures and submit a claim but it would take up to 7 days to process so I am to go with muddy carpet that long, so I was so mad I forgot to talk about the On Demand. I did feel like calling back right then. So I never got my carpet clean. I ended up doing it myself. Well I ended up waiting 2 months to call about the On Demand. They said I should have called sooner. So I would need to pay 31 dollars for a box. So when my 2 years is up I will be canceling my service.

Very happy with the installation and service so far. I was not present for the initial installation but my son said the installer was very nice and respectful towards him. I was a little nervous because I usually don't allow people in my home when I'm not there. Thanks for your service!

Happy with the experience so far. The installation is scheduled for today and, because it took so long to get somebody out here to install, the grace period of the watch anywhere app expired. That's the only thing that hasn't been ideal but it is what it is.

I was told by installer I could call for $100 Visa for myself and existing recommending customer. However I had to wait for at least two bills to be paid even though I signed a 2 yr contract. I ended up not calling for 95 days. Was told "So sorry. This was only good for 90 days." Never told of the deadline. Typical scam by companies offering rebates with restrictions, time delays, and poor information, to sucker you in. And typically they are shady companies just trying to walk on the line with the law. Buyer beware.

Excellent experience in Sales department and also in Customer service department.

Great value; expert service. Cust reps are friendly, patient and knowledgeable. They are eager to help.

The Techs were very awesome and I am very satisfied with the service that I received.

I needed to cancel an order for installing DirecTV due to reasons that were no fault of DirecTV, and the service rep was very courteous and helpful in fulfilling this request.

Excellent sale representative in Melvin. Great customer service by Cecelia ** through CHAT after calling AT&T THREE TIMES to resolve the problem and being HUNG UP ON - yes, three times!!!

In my first initial date a tech came to my home but didn't do the job. Said no one was home but then said he tried to call me in which he hadn't which I weren't happy. Afterwards I called back and requested Daniel ** # ** and I am pleased to say he done an excellent job and I would refer him to anyone's home to do their installation! :-) :-)

Very well pleased with the customer rep. The only thing I do not like is that you have a price for 10 months then it goes up, until the 13th month and then it hikes way up. Why not just have a set price like Dish does. I checked both companies and your rates are comparable within a few dollars, but my daughter who already has DirecTV suggested that DirecTV doesn't lose service when it storms as often as Dish. The one thing that did sell me with DirecTV was the refer a friend and the $100 Visa card. One thing I might suggest is that you have senior citizen discounts and vet/disable veterans discounts.

Great customer service.

Enjoyed the experience. I would recommend to anyone. Everyone at Directv was very nice.

Just treated very poorly, lied to, hung up on, transferred to wrong department, disrespected, you name it they did it to me. Plus every time you call you get a different center. I think they do that so they can say "I'm sorry but we can't contact that center so we have to go by what is here." The worst trained reps that I have every dealt with.

When signing up I did the bundle with CenturyLink. I have yet to received a correct bill since July '15 to April '15. I have called in numerous times/chatted in re: my bill. They say "oh you're at this package" when I tell them yet again I am NOT to be at a higher priced package as I do not want it. They tell me they will adjust my bill. They have yet to do so. I finally had enough of which I wanted to cancel which would be $300. They have continued to screw up and accept no responsibility and will not even work with the cancellation fee. I will NEVER use them again just on principle of their customer service. I as a customer did nothing but order a service that they overcharged and the managers all wanted to argue and tell me it was all correct when it was not. Very disappointing for someone to keep reaching in your pockets and you have no recourse and have to continue paying for something you don't want.

Needed to change the contact number for the tech to call, rep volunteered to go through order to make sure everything was perfect for me.

Everyone was so nice in regards to the service request. The technician that came to install it was very professional and very nice. The only problem was that I was not able to get the service because of the location of the apartment building. But what can you do but go with Comcast who is so terrible.

I look forward to watching good movies with DIRECTV and hope I can be a long term customer.

Nice, friendly and people that listen.

I moved in with my sister to take care of her due to health reason. She has DirecTV and not under a contract. I have 10 months left on my contract. I was trying to move my service to her house and disconnect her service. I made 4 calls, spent at least 45 minutes on each call. Customer service told me my early termination fee would be $200 and to move my service will be $180.00. I am so upset and disappointed. Why does it have to be so hard to speak to someone.

I been with DirecTV since 2014. They have been nothing but a headache, seems like every time is more money. I asked for HD and they were trying to charge me more for service! Their customer service is the worst, every time I call I'm on hold for a long time. And their reps are not very well-trained and rude!!!

Either keep the grandfathered channel lineup, or discount a grandfathered account when channels are removed. After being told by a supervisor over the telephone that DirecTV can break their contract anytime by removing channels without notification, I've decided to warn others that once a channel becomes popular and a new higher price is negotiated, you either have to pay more or live with paying the same price for less channels. It is not right to remove programming without just compensation.

So far it has been very easy and helpful.

BEWARE! Worst service I have ever experienced. I have been with DirecTV for 5 years now, and have consistently had the worst customer service between bills changing, my internet and cable wires cut off my house and it taking weeks to be fixed while I was being charged. And now after I moved I was locked into a 12-month contract against my permission. After living in my new place for 3 months now, my bill has gone up $30. They have no discounts they can offer me, and I would have to pay $199 to cancel. Such a scam, nothing was verbally stated to me that this was the case after I repeatedly checked this was still month to month because I will not even be living in my new location for 12 months... I just want to cancel and be done with this company!

Very helpful with questions and picking the right package.

Again, this relates to Ty **. I liked him very much and his personal style was quite straightforward and effective. I felt him to be trustworthy and knowledgeable. Great rep for your company.

Great, fast, friendly service. I am going to tell my friend to get DirecTV as well!

I happy with your service.

I have been with DirecTV with 15 years. They always start you off with a cheap plan when you sign another 2 year contract to upgrade and after that they really stick it to you. I have NO MOVIE CHANNELS and I pay 130 bucks a month. It's ridiculous. You would think after being such a loyal customer to them for so long they would cut you some type of deal. But nope, they don't care about having loyal customers all they care about is making that dollar.

Signing up for DirecTV service - So far everything has gone very well. Waiting for installation tomorrow morning.

Excellent installation. Service is clear and continuous. Since I am a new customer I will save further comment until I have experienced the system for a while longer.

I felt the DirecTV rep went out of her way to make sure I was happy with the way she handled the way I would get the special promotion I had been promised by the AT&T Rep when I signed up for the service.

DirecTV itself, was wonderful. The price is by far the best I found. The customer service from the sales to the technicians were great! They went above & beyond to make sure I was satisfied.

Great customer service. Knowledgeable employees.

I would recommend DirecTV to a friend. I prefer DirecTV over Dish, which I have never had Dish but have friends who do. My daughter has DirecTV and she loves it. I am just anxious to be able to watch something other than local channels.

I've been with DirecTV for two years now and as soon as I was locked into the contract the trouble started! Equipment, service, knowledge of the service, plan was horrible! I can't wait until my contract is up! I HATE DIRECTV.

The tech - I have everyone's name but hers. She was great.

Awesome tech and service.

Everyone was very helpful and polite.

The service tech who installed our dish was great. He did a very good job and was extremely helpful.

From the sales rep to the technician everyone was helpful & knowledgeable.

I had to change the installation time to another day because I had waited four hours for tech man to come and had to leave.

My experience was positive and all of my questions answer on a timely matter. Explanations very easy to understand and to the point. I felt like me being a customer, it did matter to all of the personnel I had to deal or talk to... Thank you all.

We have only had DirecTV for two days, but so far we are enjoying it. Picture quality is great!

Great Service reps. Your service reps were very helpful in answering my question before I agreed to buy your program. Very helpful in this decision. I'm old and not very computer savvy.

I was canceling U-verse because of poor service and got talked into DIRECTV with the promise that I could cancel if I was not satisfied. It started with the installation. I was told it would take 2 hours to install. It ended up taking 5 guys, 10 hours to install because none of them knew what they were doing. They were all very nice but told me they had not been trained on the equipment that I was getting and did not know how it worked. After 10 hours they were all very ready to go home and they left wall plates off, a tangle of wires in my living room that you could launch an Apollo rocket with, and a system that does not work well at all.

Had to cancel my order due to unavailability of satellite service. Jeff provided excellent service and made the transaction simple and pleasurable! It is refreshing to have such great service after dealing with Verizon where you hear automatic computer responses and are on hold for 40 minutes before a human comes on the line!

I had trouble getting the right person on the phone to upgrade my DirecTV. When I called, an AT&T rep answered, then transferred me to DirecTV. After he could not do the upgrade, he passed me to the person who could do the upgrade. I was on the phone for 30 minutes.

Rep was intelligent, professional and very helpful! She is the reason why I can tolerate customer sales reps!!!

Good. Nothing more to say.

Questions were answered and I was upgraded and able to have new promotions applied to my newer existing account. I was transferred 7 times before I was connected with someone who could help me and on the phone for 90 minutes which is a bit excessive but overall satisfied with end results.

Had asked for a sooner date but unable to get one until I called again.

Had asked for a sooner date but unable to get one until I called again.

Services wanted installed was not on work order so I called to fix that.

Connection is great. Just like all the rest that award new customers and don't take care of loyal customers, but I have been taken care of at least for a year!

Very good experience!

Service rep was very kind and understanding and very helpful into what I was looking for.

Upon my second call I was helped in a big way in resolving my current plan. He helped me make the decision to switch to DirecTV.

The agent I talked to was very nice and pleasant to work with, but the antiquated system at DirecTV is very frustrating. I have aging DirecTV equipment (paying for protection plan since I joined) and had to file two claims in the last 2 weeks; the latest is there is not a way to turn on a receiver without unplugging it, plugging it back in and 10 minutes later I can watch tv. DirecTV agreed my receiver needs to be replaced and will do so as soon as my previous equipment claim (equipment I received over a week ago) works through their system. Until it does that, they cannot send me a new receiver, which will be another 3-5 days. From a customer experience perspective, this is poor to horrible. How can DirecTV get away with this when other industries (automotive) would be expected to fix any warranty claims immediately?

Was very helpful in helping me get what I wanted and to set up a time for install.

I was very satisfied with the whole process of setting up my TV service with DirecTV. I will most definitely recommend this TV service to others.

Customer Service Representative - She was fabulous.

Wanted to bundle everything, not impressed with Frontier phone and that is what changed my mind.

Everyone I have dealt with for my new service has been fantastic.

Even though my install appointment was rescheduled without my knowledge, it did get installed today. The tech was quick and professional.

I enjoyed my past services with DIRECTV 2012. However at the end of my contract I was not valued as much as a new customer and was offered less than satisfactory options to remain a customer. So I left for another provider. In fact the Feeble attempts to keep me as a customer only after the order to cancel my service continued to be weak and only ticked me off more. It was only after leaving did the letters to come back and continued offers that made me feel appreciated as a customer came. Huge offers to buy me out of my current contract with another provider. It was however too late and I had committed myself to another service and hold to my commitments. When my contract was over with the next company I reviewed my options and believed coming back to DIRECTV was my best option.

Signed up with DirecTV.

I was satisfied with the representative who resolved my issue.

I scheduled to have TV set up on 3/15. After I had already taken the day off DIRECTV called me and said they needed to reschedule. I was tucked considering I already took off work. They offered a $50 statement credit for my troubles. On the next billing cycle that credit didn't reflect so I called them. After an hour of being transferred around they said that they had no record of an outbound call and would not give the credit. In my opinion they offered me a fake credit so that I wouldn't cancel the setup and go with another company. This is extremely deceptive so please be aware.

The rep that I spoke with was able to quickly and easily reschedule my installation appointment in a short period of time.

Wanted to get information on costs if ordered service at current location and then re-installed at a new home in a few months. Was given vague "will depend on account status at that time". Placed order, but wasn't comfortable not know exactly what would happen when we moved. Had to call back and was given a more direct answer, though still a somewhat vague range "it will cost $30 to $300". So I cancelled the original order and will just wait for new installation at new home.

After 3 years with Bright House company, the experience getting DIRECTV was amazing. The quality, the customer service and the response time was outstanding.

Everything that was done with DIRECTV it was done very well.

Awesome staff. Great team effort in everything. Thank you.

The whole experience was great. Great salesperson. Great customer service person and a great installer. Already enjoying our new system. Love the Genie. Thank you very much.

DIRECTV was very professional and knowledgeable with installing multiple TVs. The tech was willing to answer all questions and go over everything until we were satisfied! Best choice for a cable company!

Friendly and helpful. Work with me on getting great deals.

I like the setup - less interruptions in service than U-verse.

Called 2nd time. Very nice. Had tech within the hr.

We are satisfied with the technician and his service.

It is not often I come into contact with a company that takes billing issues to heart. The norm would be a company explaining why the bill is correct, and do everything they can to avoid admitting errors. DirecTV did what most will not. They took the time to look at each monthly bill, and asked very important questions, such as, why billing issues were brought up several months after the charge. I explained I am busy, with work, as well as an above average family size, which is why my bill is set for auto-draft. And I usually will go through all of my bills quarterly. From someone who values time and money, thank you for taking the time to listen, evaluate, and for being positive and helpful at my contacting you: (before taking action). It means something to individuals like me (your customers) when a company takes pride in their customer service.

It was nice to be able to talk to someone that was not in a foreign country. They were very helpful.

The representatives I feel should answer all questions put to them before trying to sign a customer up.

I had a general idea what I felt I wanted, in sharing this with the salesperson, he advised me what he recommended, taking the time to explain the various choices available. It was because of his help, I was able to get exactly what I wanted, and look forward to enjoying my choice!

Service rep was very quick to get my issue resolved.

When calling in to order DirecTV for my home, I had the pleasure of speaking with a Middle Eastern gentleman that spoke very little English. He was very hard to understand. After being on the phone with him for well over an hour and being put on hold numerous times, I finally had my order processed. I was understanding that I was getting the genie with the DVR capabilities. Boy was I wrong. When the tech showed up for the install he gave us a plain receiver. Since I had to go out of state for work, I was unable to be there for the installation. So I had my wife there. She really didn't know what we were supposed to be getting.

Very happy with joining the DIRECTV family.

I had a great experience. Mr. Daniel **, representative for DirecTV, was energetic, helpful and informative. He knew the policies of the company, and also helped me register with my account number as a new customer online because I was having problems resetting my password. Thank you.

Awful experience with DirecTV. I will never use them again and would not recommend them to anyone. The only reason we went with DirecTV was due to our location and lack of providers in the area. I did not want an ugly satellite on my house but obviously I didn't have much of an option if I wanted additional TV service besides the basic local channels. They claim they have a loyalty program but screw you by forcing you into a 24 month agreement. I tried to move locations and still keep DirecTV. When I called to set up the movers program, I was informed there was a small service fee to suspend the account and they would be happy to set me up at my new house. The closing date was still pending on my new house and the agent suggested a 30 day suspension for my account.

Excellent customer service ordering DIRECTV and giving a discounted referral rate.

I had DIRECTV some years ago, but I had a lot of tree blocks.

From obtaining more reasonable cost to installation I was very happy with outcome.

Help with linking AT&T accounts. Rep understood problem and was instrumental in resolving.

I was moving before my 2 yrs was up and where I was moving to does not allow dishes on their property. I called Direct up and told them about the situation and they said they could suspend my service for 6 months which was perfect. The next month, I was billed for service I didn't even have. I called again, wouldn't refund my money. Told me they would suspend my service now. Next month, I get billed again for service I don't have and won't refund my money. I've had Direct twice in the past with good results but never again. Major thiefs!!!

Thanks you for everything.

I recently got services with Directv. This is my second day, I was told that their services were the best over Dish network. They didn't explain anything about the boxes, the technician have no knowledge about the product. I'm completely disappointed with customer's service, and the service overall. As soon as my contract is over I will switch and also let all my people about them.

Experience was with people who cared about their jobs, and getting the best possible service for me. It really was easy, and somewhat enjoyable. Thanks.

Great experience so far! Also the technician that came out to our home to get us started was very helpful and would rate him a 10 In everything. He came in Easter Sunday with no complaints or hesitation - and gave us the best service we have ever experienced.

Love My DIRECTV. This has been the absolute most professional and easy process I have dealt with.

The person was patient in explaining the bundle we have chosen.

They were helpful and easy to contact. Good prices.

Andrew was polite, easy to understand & scheduled visit with no problems.

Very nice and professional.

I had a wonderful experience with the representative and the installer of my units.

I found the service representative to be courteous and knowledgeable of the account and services being offered to us as the consumer.

Had to cancel my installation request and it was done with no hassle.

On March 27th 2016 it DirecTV installer came out to my house to try to relocate the dish. We had just had a new roof put on the house and did not want the Satellite Dish relocated back onto the roof. We wanted it on a pole. That particular installer said that that could not be done due to the line of sight with the trees. So when I called DirecTV back and explain to them that I could not have a dish on the roof they set up an appointment for Monday the 29th of March for a second opinion. That appointment was scheduled between the hours of 12 and 4 on Monday. Approximately 9:45 in the morning I received an email stating that the technician was sent to arrive in 45 minutes.

Had a very good time with the technician. He was very good on his job.

Pre-selected wrong package online so rep easily handled the change request.

I had to cancel my appt. and the rep was very understanding and courteous.

Very satisfied with the services.

Extremely Excellent service.

I've made several attempts to have my whole home dvr problem resolved. At least 10 people I've talked to and no fix. I'm paying for this feature and feature has not been provided for 3 months now. Feel like robbery at this point. They would rather I cancel my service than resolve. Have a 2 hour call followed by a 1 hr call and about four 30+ calls and nothing to show. From techs, supervisors and managers no fix. The person before last offered to have a tech come out but said she couldn't set it up but rather a tech support person would have to put that in.

I love DirecTV. Have had no issues with anything and everyone is very helpful.

For months I've had a problem with them overcharging my account by $20. I've called and complained several times. They raised my price by $20 when I was under contract for the lesser amount. I called and complained again. This time they gave me discounts of roughly $20 good for 18 months. Yet when I got the new bill (twice) it was still at the raised rate. The person I talked to on the phone insisted it was a one-time only discount. When she finally looked into it she said I was right it was for 18 months. I have had it with these people. The next time they overcharge my bill will be the last time. I will get another company and never have anything to do with them again. I would NOT recommend anyone going with them for anything. If I could leave less than a one star rating I would do so.

Everything went smooth and perfect. The tech did a great job.

Called 1-800-288-2020. Ask U-verse tech if we could get U-verse and he said no. We told him I had U-verse internet. He hung up. I called AT&T mobile. Ask customer service about it and she check and said I did have U-verse and we set it up. The Directv installer talk to the tech and the customer service lady and the TECH should be fired bad deal. Please call me if you have any questions at **.

Very nice people to talk to and easy going. Great job guys!

Great overall experience.

No service anytime there is a severe thunderstorm. I reported this problem a least 4 time during the 11 months I had Directv. On a least 5 other occasions I didn't bother because there is nothing they can do about it. When I signed my 2 year contract I was told that this was not a problem, a lie. When I cancelled I was told that there is an early cancellation fee of $20 a month for each month remaining on the contract even though they didn't deliver the service that I expected. I paid because it was so frustrating losing the picture during a program and not being able to record a complete program. If you like this frustration go for it. If not, try cable if you have that option.