DIRECTV Reviews

I've always been an AT&T customer and never had any issues with my service. Once they merged with DirecTV, they offered me an awesome package that allowed me to switch my U-Verse TV to DirecTV at a really good price. The first install didn't get done because the DirecTV dispatch sent the technician to the wrong address. When I called and told them they were at my old address, they made me reschedule and would not send a technician out the same day. The second time (this morning) the technician left without a word.

Technician was friendly and worked quickly and quietly and minimized interfering with thing going around in the household.

My late husband and I had been with DirecTV since 2005. We wanted reception when it snowed in the woods of Maine. We did not get that with Dish so we changed companies! We were happy with our decision. In 2013 my husband died unexpectedly and the account became mine. They still considered me a customer since 2005. In 2014 I made a decision I could no longer remain in the cabin in the woods, at age 67 I could no longer survive in the woods alone, so I moved.

Had a great time with the installer. Showed me all I need to know and would highly recommend him to anybody. Thanks again.

I've been with DirecTV for 13 yrs and love it. Had the movers pkg twice and it's smooth and easy. Have recommended to friends and will continue to do so.

Everybody is very helpful and very good at what they do.

Acted on my request immediately.

I'm very happy with DIRECTV because when I called them they didn't have me on hold like other company does. And service was very prompt. Thank you.

I contacted your customer service and the person on the other line impressed me. She knew her job and you could hear it in her voice. She tried to get me not cancel but my husband did not want a satellite. I wanted to change to save money.

Customer service - Professional and accurate response.

Installer was unable to get line of sight to satellite so I called to get refund on initial deposit. Rep took care of me quickly and my refund was back in my account the next day.

Before AT&T took over I never had one problem. Now I have problems. Got on my PC to go on my DIRECTV account to add "HBO" channels and it was impossible. So I called DirecTV and got passed over to AT&T, back to DirecTV then back to AT&T. The only problem I got solved was to add HBO, but not the problem with my user ID and password to log onto the DirecTV site. They won't even recognize the DirecTV account number. The "technical support" with AT&T suggested that I just create a new account. Tried that and that is when I found out my DirecTV account number is not recognized either along with user ID and password. I have spent several hours on this problem and I am sick of it. Knew the minute I heard AT&T took over DirecTV that they would make a hash job of it.

Steven handled things very well and got the job done. Job well done!

To this date, my service has not been installed.

The installer was great.

Only disappointment is that out of 145 channels, only maybe 10-15 we would watch. One of my favorite channels I thought we would be getting "Nat Geo Wild" is not part of the package.

Although they could not officially set up my dish due to no line of site to satellite, the techs in the field and the reps over the phone were great to work with. DirecTV refunded me the setup fee right away. I wish I could have DirecTV!!! And they do have a 2-year locked in rate!

Very happy from the time I placed the order to the installation... Satisfied.

It was a great experience and an easy transformation from Verizon to AT&T. Will recommend it to all my friends and family.

Directv charged my checking account $924 without my knowledge. 4 customer service representatives later (last from corporate) I was able to figure out why. I moved because I had to downsize due to financial situation therefore I suspended my services with Directv until I was able to figure out my financials at the new house. I reconnected a few months later. However, they opened a separate account instead of reactivating the first one therefore I had two contracts! After the suspension was over at the first residence (6 months later) and when they were unable to collect 2 months of services they turned it into a termination and charged me disconnection charges of $924! Without my knowledge or given me the opportunity to rectify the situation.

I have been a DirecTv customer for years. In the last year, my bill has changed amounts every single time. When I started my contract, it was $41. The last bill was $84. I called a few months ago and spoke to someone who wasn't a native English speaker. They assured me that I would go back to what I was charged before, which was $41. The next month, it was $41. The month after that? $95. A few months later, when I had finally had enough, I called to cancel services. Guess what? $400 early termination fee! When I asked to speak to a supervisor, I was placed on hold for 45 minutes.

They were great.

Had to contact customer service to reschedule my setup date. Helped without having to be on the phone long.

I'm completely pleased with the experience of switching to DirecTV. From the initial introduction to the installation, the DirecTV/AT&T staff have been courteous and respectful.

The original contact with your sales representative was less than satisfactory. I was given false information with regard to local channel availability. I was told more than once that channels 3, 6, & 10 from Phila, PA would definitely be part of my channel package - it was not. Sales rep also talked too fast to be understood on several points. Upon noting that to her she did attempt to slow down. Your installer, Silvano ** was GREAT. He made my day much better in spite of the original misrepresentation. The setup and reception are first class and I am highly satisfied with that.

The rep that helped us was friendly and honest. She genuinely wanted to help us resolve our issues. She understood what we wanted and needed. I wish she had an extension number so we could always call her when we need help with our cable/wireless service.

The man who installed my dish was so friendly and had a wonderful personality!! Was really quick and efficient at doing the whole install!! Thank you so much.

We were very displeased with past provider after a long time with them. Your people helped to find the solution and were very timely in getting the situation resolved.

Would recommend it to anyone that is able to get service. Unfortunately I can't because they won't allow. I know it is good because other family members have it!

Was very dissatisfied with my former service. The last 24 hours I have found your service to be easy to use and with no technical problems. Also realize I may have trouble when we have storms but find that understandable.

I had no problems. Very satisfied at this point. Tech was great. Person setting me up was great. They all helped with my timing on the appointment because I work 2 jobs 7 days a week. Thank you to all!!!

The sales representative gave a credit due to my tech not coming to my appointment.

Very pleasant and helpful agent. Thank you.

My experience was great.

Do not get locked into this contract at all... They charge way more than COMCAST and Dish Network. This company wheels you in with reward card the min. $200.00 and tell you to refer friends to get $75.00-$100.00 in referral gift cards for every person you refer and $10.00 discount on your monthly bill. You will have to refer 1 person a month to get a good deal. Other than that you get charged all the way up to the Milky Way galaxy with monthly fees.

We were satisfied with the ordering for Directv.

They give you a fair price for a year and then after the year you are told to call back for more discounts since your bill doubles. They want me to pay $60 before taxes for the basic programming I had which I was paying around $29 for. I asked if they had military discounts to lower it the bill, and they were like, "The military discount is only $5 dollars, and that would still put your bill higher than it is." They come up with all this excuses, and the representatives and managers clearly don't care about losing customers or keeping a customer happy. If I could give 0 stars I would. Never again, with this piece of garbage company.

Installer was on time, very knowledgeable, friendly, explained how to use equipment and respectful. I was well pleased.

Everybody I have dealt with from the man who came to my home and the lady who answered the phone have all been very nice and professional.

Service man did a very good job with hook up.

I was told 2 times by DirecTV after and before the install today that the bill would be $75 when AT&T told us $54 with unlimited data on our phones. I was in the store telling AT&T what was going on and also called them that morning to tell there was a quote issue. After going into the store and making several phone calls AT&T - who bought out DirecTV told us our bill will be fixed tomorrow and the bill will be $54 and DirecTV has their facts wrong and there is "massive confusion" between Directv and AT&T with their combo plan. Problem better be resolved tomorrow because we still don't have a straight answer. AT&T also told us they have taken off the "sports fee" for people in the choice package and 1 associate just did it last week. DirecTV told us that fee definitely couldn't be removed. Get your crap together!

I went online on 4/26/2016 and paid the full amount I owed according to my bill. TOTAL AMOUNT DUE $245.40. I paid online using a credit card and when I completed my transaction a blue box appeared saying that my balance was now $.75??? And that if I did not pay the amount by 5/16/2016 there would be late fees. The problem is that my next bill will not be generated until 5/17/2016. So in an attempt to avoid late fees I tried to pay the .75 using a credit card. It would not allow me to charge only .75 stating that I had to pay a minimum of $1. So I tried again paying an amount of $2.

I just had service started at my house. But no complaints as of yet.

Very friendly service.

The technician and customer service reps did a great job.

DIRECTV will not release customers for two years from the last day of contract service. Ordinarily, it's probably not a big deal unless... Remodeled my home and wired specifically for DIRECTV. Dish placement is beside of chimney out of view of neighbors and me. But DIRECTV refuses to install the dish because the new roof is metal. A private contractor for DIRECTV is willing to install and maintain dish. DTV will let him install on my metal roof. But they want the contract. In other words, they won't install on my roof but they want me to be contractually obligated to them and pay them their customary monthly fees for television service and maintenance. But they wouldn't fulfill their end of the contract if there's a problem with the satellite dish on the roof because it's off limits.

The customer support was excellent.

My experience was good.

Love DirecTV. Service is reliable and staff very helpful.

Was very satisfied overall with DirecTV. Was able to talk to the rep. about what I wanted and hooked me up with the package that had those channels.

My original sales rep didn't do his job well in finalizing as he should have done.

Initial sales rep (I didn't catch his name) and Arthur were both very courteous and helpful. I felt they both listened to me and sought to thoroughly answer my questions. Only issue -- my name was spelled Donna not Dawna, but I did not let either of them know of the correction because I didn't see it. I thought it would just go by the regular account name on our U-verse.

Directv is the biggest ripoff! I was with them for years and when you upgrade they will sign you up for another 2 years without you knowing it. They also charge you more than you owe. I also got lied to by the service rep by saying how he was the highest I could go. Really? I asked him if he was the president of the company and told him I wasn't stupid. I have it in writing that you get charge 10 per month for remainder of the so called contract (that I had no knowledge of) and they still are trying to charge 400 dollars for. Watch it, they are truly a rip! I'll never do that one again.

Trying to get an accurate tv schedule. My account rep couldn't have been nicer and more professional.

The person who helped me was very thorough and exhausted every opportunity to save my family as much money as possible.

My wife and I have been AT&T loyal customer for years and took their advice when looking for an Internet and cable provider, so we signed up for DirecTV. Huge mistake, our service never worked properly, the channels kept going out. We had a technician come and work on the issues in 4 different occasions, it was never right. The only thing that was never an issue, was for DirecTV to bill us every month without errors and making sure we paid for the service (hahaha, what service?)...

Loved my experience with the sales rep.

I don't know who these people who gave DIRECTV good reviews talked with or maybe it was before AT&T take over. I just tried to get several questions answered and still didn't succeed. First person didn't speak or understand English. Then get transferred, still have to go through way too many voice prompts that still didn't fit my questions. Get transferred again! More prompts that don't fit. I have missing channels that I pay for! Went missing between Sat & Sunday. Girl tells me "Oh you have to have HDTV to get those." I have never owned an HDTV in the 15 years I lived here, which I told her.

Happy with my experience with DIRECTV so far. Rep was very helpful and nice.

Always great and glad they partnered with AT&T.

I would recommend regarding Service. Has not yet been installed so not able to comment on quality of using it.

They set up the appointment and there was no problem.

Installation of DirecTV. So far customer service was good.

On 04/23/16 at about 0845 hours, your DirecTV technician came out to my residence. First, he told me that he couldn't install the dishes, due to the location. Then he told me that I needed a letter from my landlord, before he could start any work (drilling into the walls/installing dishes). DirecTV should really communicate with the new customer about having this letter ready, so that there is no delay. I was able to get the letter from my landlord on the same day, but now have to wait 8 days before I can get my installation. That's not really cool and that is why I am only giving a 2-star rating.

The gentleman that helped me was very knowledgeable about his job and answered the questions I had and made it possible to reschedule my installation on the same day I will be getting my internet and phone installed. I am 79 years old and when he learned that he was even more helpful.

Trying to watch a program tonight and gave up after getting 5 minutes of ads and only 8 minutes of programming. This is totally unacceptable. One can't even follow the program with this many ads. Plus I have to pay dearly just to have the "service". What a rip-off.

Great experience, great customer service.

Good experience, so far I would recommend your service.

Service on phone was excellent.

Fantastic experience. Very knowledgeable, answered the phone right away and very efficient. A true pleasure to do business with.

For a decade, I was a loyal customer. Paid like clockwork (on auto-pay). I would have stayed with them if my new home had visible sky to install a dish. When I ended the service, they took over a month to issue a refund... in the form of a "no cash withdrawal CitiBank Debit" card. So, for years, they get my money on time and early. Actual cash. The refund is something hardly usable. And will be difficult to get the full balance off of (some oddball amount because of partial month of service). It's a scam to be able to keep part of the balance I am owed. I just don't know who is the bigger crook... If DirecTV keeps what I can't get off the card, or if CitiBank does. I guess this is the way they "hook" you into being afraid to move on.

Courtesy to customers. I cannot stress it enough.

Great service! So far so good.

My family and I are new to the world of DIRECTV, and are very happy and look forward to being customers for a long time. The installer and Sales rep were very helpful and polite. I find myself asking all my friends and family if they happy with their cable service, only to recommend them to DIRECTV.

Very courteous. Kind, helpful service.

Have changed service from U-verse to DIRECTV. Cut my bill in half and installation was a breeze.

We were afraid to change thinking it would be very difficult to maneuver the programming but we are finding it very easy and not as complicated as anticipated... I like the fact that we know how much our bill will be every month and not have a increase without notification. John was with Cox for 26 years and has been unhappy for years now because they would increase the bill and take away programs.

After having DirecTV for a year we were not happy with all the paid channels and the advertising channels DirecTV had. My bill went up 20.00 after the 1st year and I decided to call customer service to see if they had another affordable package. I spoke with the billing department and then was transferred to the sales department. They offered me a 5.00 discount on my bill for twelve months or another package that did not have many of the channels we watch, including the History channel which is our favorite. I told the man in the sales department we would be switching providers and he said, "There is nothing more we can do."

His name was Rick and we struck gold having him do the job. He was respectful, (we're seniors) and are not at all with new technology. He explained everything. You should be proud to have him.

Worst customer service ever. I thought Comcast was bad! These guys are worse! I watched an on demand movie with my family. We wanted to watch another and the whole system shut down! A tech could come "check it out" but it was over a week later! I got the runaround from two different people! Totally regretting switching cable providers.

Very satisfied with the entire process and the value.

We've had DirecTV since Aug 2015. It's been just about every single month since then that we've had a code come up. 771 and no reception. We've had numerous technicians come and do everything from change box to rewire everything. Now this weekend is free movie channel weekend and once again we have a 771. We called DirecTV. They tell us we need to pay for a tech to come fix this problem and don't even offer a credit of any sort. After over an hour on phone we got the fee for tech to come waved and they will be coming Tuesday so we need to burn a vacation day for them. I wouldn't recommend DirecTV to anyone! What ever happened to pleasing the customer?? I can't wait until our contract is up!!

The rep did what one is trained to do if I am cancelling installation but was sensitive and responsive when I noted that but I had to do this at this time. I also just acquired service w/ a different provider only 6 months ago. Many personal stressors and definite cancellation of installation.

Very good. Except your sales rep misspoke when she told me we would get unlimited data with AT&T for signing up with DirecTV. It was not true and would have raised our bill through AT&T.

I am very pleased with my overall experience with DIRECTV's customer service, sales and installation. No complaints at this time.

Everything was great.

A technician was sent w/ no equipment. Had to reschedule with a final rep who was very helpful, mature, empathetic. After that everything went smoothly.

Couldn't be happier with the tech who installed my service. Was extremely polite, knowledgeable, and thorough. Explained everything that was going on and didn't leave until all my questions were answered. Plus, everything works as advertised, at least in the first 24 hours.

I would recommend service. Reason being they were kind, respectful, and professional.

My experience has been great with everyone so far! Everyone has been very nice, helpful, and knowledgeable. Willing to go the extra mile. Thank you!

On Thursday the 21st two gentleman came to install my service. I had had Directv for over a 10 year period 4 to 5 years ago, with no problems. We have had many trees removed since and since they said they could not go on the roof. I'm waiting on a second opinion. I have called in many times to try to speak to someone who cared enough, since I had cancelled my other service to come back with Directv and still I'm waiting for the call I was supposed to get yesterday. Please help if this is an avenue to resolve this. I still want to be a Directv customer, but these two guys that came out did not seem to want to do this install. I would love to speak to a supervisor if possible.

The customer service representative we spoke with was amazing and very helpful.

So far so good... service and installation was courteous and knowledgeable.

Joe **, DirecTV installer, was very good and very helpful in educating myself about the service. The whole experience was excellent.

I am back for a second time because of mix-up with AT&T and DirecTV, that seems to be resolved. We will see. I'll need a few months to evaluate. I see your phone system is still a zero with being transferred all around the world. Sometimes I can't understand their words.

Everybody has been kind and helpful except for the sales person that took my order. She lied to me about my monthly bill. Her name is Kanajah. Complete lack of honesty and integrity. I'll explain more if you need me to. SHE LIED!

I would recommend a friend.

I was a loyal customer to DIRECTV for 4 years and overall, my experience was not a good one. It took almost that full period of time to get the TV anywhere service to work at all, but it is still glitchy. I could not review my account online due to some glitch in the system, but finally got there last year. When I called in, I was frequently interrupted by my agent taking other calls or looking for help from someone else. I was told some time ago I was qualified for an upgrade, but it NEVER ARRIVED. I tried the live chat service, which was totally hopeless. Each response took over 5 minutes! My pay channels were glitchy, so I called in again, and they said they would do something to my system, and it would be fine the following day. It wasn't! I switched to DISH yesterday and am very happy that I did. More channels, less money, much better equipment recording as many as 16 shows at a time, and a Huge number of free movies.

Great job. Customer service rep was extremely helpful.

Very pleased with the service I received.

So far everything has been great!

The first guy came 2 or 3 hrs late and did not have the equip to hook up the system. The second guy came the next day and was ready to do the hook up and did a great job. The TV is working good and I am satisfied with the service.

They put the incorrect phone number on my account, therefore I did not receive any of the calls from the technician.

Happy so far with experience.

They were very helpful and nice.

Salesperson took the time to answer my question and was clear about my concerns, the cost and the service that would be provided. I've had DirecTV before and canceled. I regretted it but kept my prior provider because sometimes it's such a pain to change... Looking forward to watching football and my wife her movies and being able to pause the program and come back to it not missing a beat. Keep up the great service and competitive pricing.

DirecTV has excellent customer service.

I am getting a Sam TV so I will need one extra connection in that room...AZ Room. Nice info from Directv. I have been with AT&T for some time now. I look forward to our new relationship. Thanks.

Knowledgeable salespeople. Hardworking, cooperative.

The remote control issues are kind of hard to understand but working through it I'll catch on.

Help with cancellation installation order. My customer service rep, named Q, was very professional.

Great service and reps. Always helpful with problems and explaining things.

I wished I would've had Isabel on first through 6th transfer to resolve my questions. I almost cancelled my service because was on phone for 1 hr, 20 min. Hopefully my install will go well also. If not you will be informed promptly. Thank you.

Service was polite and made sure they got me all the facts which took some time but they did get me the answers. There was some confusion as the first person I talked to told me the promotion was for 24 months and that is why I said yes then after their supervisor told me it would only be for 12 months I felt kind of cheated but went ahead with the order.

Everything was handled very prompt. I was very impressed with the installation.

Prompt and courteous.

Customer service was very good.

Customer service was very pleasant & understanding when I needed to cancel service. No pressure to change my mind. Thank you DIRECTV.

Had to reschedule my install a second time because the install tech indicated that he would not be able to use the cable currently used by Comcast for Internet and one TV set, as CenturyLink will not install Internet and phone until next Tuesday... Somebody needs to inform customer service that this type of installation is not unusual, and if the two services are connected, installing Internet first will alleviate the problem. I don't want another cable on the outside of the house to run one TV set just to get around this problem. I am not amused!

For the last 3 or 4 months I tried to make my payment by phone just like I have for the last 15 years but for some reason it either does not work or it's not processing to my billing page. In 15 years I never missed a payment. I got an alert from my phone that I was late and owed 330 dollars and if I did not get paid they would disc service on the 15th. I got the alert April 20th! I thought well maybe I missed a payment recently. When I check my bank statement DirecTV has a payment posted on the first second or third of the month for the past year. I pay it then because that's when I get paid and that's when I pay my bill for the last 15 years. So when I called today and talked to a young lady she said yes I was late and I owed 330 dollars.

I have been a DirecTV customer for 3 years now. The bill seems to increase almost overnight. It starts off great, they give you the world for a low cost for the first year, but lock you into a 2 year contract. Their customer service is great at getting you signed up and active with satellite and internet service, scheduling install, etc. Their customer service is also responsive and easy to reach anytime. When it comes to making a change to your service though or canceling it, you have to talk to 10 different people at different companies (AT&T and DirecTV might be owned by the same company but they do not operate the same cancellation services), and it's definitely painful.

We love DirecTV because we can use the guide to see what's on later and what channel it's on!!!

Eric did an awesome job. Very professional and knowledgeable. Answered all questions and explained DirecTV thoroughly. Thank you Eric. He deserves a 10++.

I had to call and reschedule my install date, and the automatic system failed to do it correctly so I was transferred to someone who could help me. The gentleman was friendly, courteous, and seemed happy to help me!

Loved my service, even recommended them, but moved to an area where I got a better deal with internet service. Disconnected end of January. Waited for boxes to return equipment. In the meantime, I was making payments on my "early disconnect fee". No boxes... 6 requests and almost 2 months later and I wake up one day to see $800 removed from account. The bank said they ran it through 8 times till the lucky day it cleared. It was just my MORTGAGE payment mind you. No biggie. But you got your money, well my money and I still have no BOXES to RETURN EQUIPMENT.

I was looking for information to determine who I would go with since I am displeased with my current provider. The representative was very helpful in all aspects of my decision making. She is a valuable asset for you.

So far so good. I am a new customer and my installation is the 21st.

They were excellent and very happy with my experience. So for that I thank you!

I was happy with answers on equipment to be installed later today.

Happy. Appointment was on time.

I have had a very good experience with everyone involved with my purchase of services from DirecTV. It has been an effort journey on my part. Thank you. I hope it continues this way.

Very helpful and patient.

I called to cancel my service of internet but the customer service representative was very convincing to me, very helpful. So instead of cancel I had everything back at a very fair price. I certainly recommend DirecTV, U-verse, and Voice altogether.

Thank you Jesse, for all the assistance you have given!

I ordered direcTV and they canceled the order and refunded my money with no explanation at all. After running my credit and getting approved, now I'm stuck with no cable tv service only Internet.

The whole process was very professional, simple and pleasant. Great sales reps too!

Where to put the satellite. We didn't want it in the middle of our lawn.

We recently had DIRECTV. But we decided that the service sucked. Every time it rained hard we lost signal. So before the contract ran out, we cancelled. So now we owed $435. in fees. We had 60 days to pay or they take out of whatever card is on file. About the time of deadline to pay, I lost my card that we used with them. Had to get new one. Naturally the bank will cancel card and give you one with new number. So I didn't have time to tell them new number. Yet at end of deadline. I find an overdraft on my account by them. Seems they found that card # illegally and used it without my permission. Even though in contract it says they will use card on file.. Hum. Now they claim they can't or won't refund. By the way. We were trying to pay it off. How can a company get away with stealing card #.

The Costco deal in conjunction with DirecTV offered so many pluses. The salesman within Costco explained all aspects of what we would get with DirecTV, as well as ensuring that the installation team would look at our property (zillions of huge/tall trees) to determine if we could indeed get satellite reception. If not, then we would not have to pay anything. Good news -- satellites have improved over the years and we get great reception. We are very, very please with the changes from Comcast/Xfinity to DirecTV.

Scheduled the installation from noon-4 pm on 4/18. After escalating with the call center rep, the tech arrived at 5:30 pm. He completed the job at 9 pm. The tech was polite and professional. He did a great job. However, having to essentially waited at home from noon-9 pm for installation is really not acceptable. I am an AT&T employee. I want us to do great. This experience wasn't, unfortunately.

Overall had a great experience from start to finish. All employees courteous and knowledgeable.

Easy to work with. Good job.

Although there was a conflict with my original quote and my first projected price the associates at DirecTV fixed the issue and I am satisfied with my bill.

So far so good. Have been playing with DirecTV System for the past two days and I am very satisfied with the service being provided. Saved almost 50% compared to services provided by cable. I should have switched earlier.

My problem was a change of address from my old to new and the rep handled it very well.

I had an overall good experience with DIRECTV customer service reps.

Needed to lower my bill & they helped me out.

I was a DTV customer for 15 years with no complaints, other than paying too much, which is true for all providers, up until 2.5 years ago when I switched to Dish. I called DTV to ask for some kind of special treatment, a free this, a discounted that, something! But after 15 years of loyalty with no complaints, they offered nothing. UNTIL, that is, I called to say I was cancelling my service and switching to Dish. They then offered me the moon. But, I had already made my decision. The other day I got a great offer in the mail from DTV so I decided to switch back. I liked them better anyway. After 4 phone calls, getting transferred 3-4 times each call, getting cut off a time or two, I finally got someone who could take care of a long lost customer. During the process, it was discovered my phone no. was off by one digit. The CS Rep corrected it and we agreed on text updates.

All good at this time.

I am 66 years old, live alone, and have hearing loss. Your rep was quite articulate and responsive to all my questions. I had no trouble hearing or understanding him. That's so often NOT the case in phone conversations for me! Kudos to DirecTV!!!

Tenants of my rental home ordered DirecTV services. The installer called for my permission to install dish on roof. I said it would be ok if the dish could be removed when or if tenants vacated property. I was assured by the installer that would not be a problem. The tenants recently vacated and after contacting DirecTV for dish removal, I have been told it is not their policy to remove the equipment, the equipment belongs to the tenants. Seriously, I own the home, I want it removed, so what is the problem? DirecTV installer lied to me and DirecTV wants to leave equipment on the property in the hopes of new tenants becoming customers if equipment is left in place. Very deceptive and brazen policy. I will make sure that in any future tenant leases I will ban DirecTV services. I am surprised they are allowed to get away with this practice. Landlords beware, do not allow DirecTV on your property.

Signing up for service. Feel like I was treated fairly.

We are more than pleased with DirecTV and Exede High Speed Internet. From placing the orders to the installation to the end result. Great Job! I would definitely highly recommend you.

Everyone was very helpful in accomplishing this task... So far, I have been well pleased with the service from DirecTV!

How do I begin? Well, first of all, when I signed on with DirecTV, I was never told that snow could create a problem with my service. Living in Minnesota, that's a bit of an important piece of information. So when I started having problems after a few flurries, I was perturbed. After calling and explaining that no, I can't just go brush the snow off of the dish because it is on top of my house, I was told that I may need to have someone come install a pole in my yard. I was previously told that installing a pole would cost me money, and when I told the representative this, they said that I could just "argue that you were not told about snow being a problem and convince them to do it for free." Why should I have to defend why I need something to make my service work? And why should I have to pay extra to make my service work properly in the first place?

Great and fast service right to the point. Hope is always this way.

I found all DirecTV representatives to be polite and efficient.

Quick and easy installation, even though scheduled day got pushed back because I hadn't moved into new house.

Rescheduling installation - remote control inoperative. Very happy with phone calls and instructions from customer reps and the technical support technician.

Everybody that I talked to try to help right away. I would recommend DIRECTV.

Called to ask about not having the locals on my extra package. My misunderstanding was that I assumed there would be no networks at all, but found out there are, just not networks local to my area. I have no problem with that, and the rep was very helpful in explaining how it worked.

Dominique - He was the only one who really gave me the respect and courtesy that should be given to every customer.

I would recommend this to my friends and family because you guys are so easy to cooperate with.

Yes I would recommend everyone to leave Comcast and go to DIRECTV. So far you blow Comcast out of the water. So glad I changed my cable carrier. I am very happy. Thank you.

I have had prior experience with DirecTV and that is why I would not have any other television service! The man who installed our service was very timely and in act showed up before I ever expected! There was some miscommunication with the managers of the apartment and where the satellite could be installed but other than that it was an easygoing experience.

My experience wasn't good at first, but after finding out all the information I realize it was my fault for not understanding. I want to thank the agents for having patience with me & apologize to Jen at AT&T for it taking so long because I wasn't comprehending the information she was giving me and to any other agents or persons. Thank You!!

It was a pleasure to deal with a representative who treats the customer with respect, answers all your questions and understand their needs. A service representative who correct the problem the first time.

Outstanding service and care. Listened to my questions and concerns and answered all to my satisfaction.

I had ordered DirecTV but the installer never showed up on two occasions. I went through 7 people in just one day with no success trying to get answers. I just got the runaround and finally gave up deciding to go with TWC due to my experience with AT&T. Luckily for me the guy (Richard) who had installed my internet a few days earlier showed up to do another install in the neighborhood. When I told him my experience he got on the phone and within minutes I was speaking to Trina who set me up with DirecTV no problem. Thank you Richard for going the extra mile and to Trina for a much more pleasant experience.

My discounts ran out and our bill went up $50. When I called to see about getting some other discounts I was put on hold numerous times, transferred to six people, and on the phone an hour and a half. I was told the only discount available to us was $2.50 a month for 3 months. I'm still under contract for a year because anytime you change your equipment or plan it adds 2 years to your contract. I'm being charged $20 a month for HD recorder. This can't even be downgraded to regular broadcast because they don't support that anymore. DirecTV don't care about loyalty, only the money. I'm extremely disappointed in them and will tell anyone who asked how bad they treat you. This is the thanks you get for being a customer for 15 years.

My service was installed and worked for three days. I scheduled a service call and DIRECTV was a no show. I asked to terminate my service and was informed I would be charged for the remaining 22 months on the contract. Still not service after 32 days.

Great job. Can't wait to watch my channels! Thank you.

I just signed up for service and had to reschedule my install but so far the reps who have sold and helped me have been great.

Overall I am impressed with DirecTV.

Everything was great.

I received great customer service. The representative came up with a great solution quickly to give to my homeowner's association.

Service experience was quick & easy. Reps were warm, friendly & very helpful.

She did it then told me about a few features I didn't know about.

She helped me and answered all my questions. Set me up with a install date which I had to call back and cancel because I did not close on my house. So she told me no problem and to just call back when I was ready.

Very satisfied with service and sales representatives. So far so good.

I signed up DirecTV bundle thru Shelly @ Costco on 4/12, but had buyer remorse, and called AT&T on 4/13 because I had inferior service with AT&T a few years ago. I was not going to keep my appointment with DirecTV if the Net signal continued to be poor. It was confusing--Shelly @Costco said that if I bundled Net and phone I would get $20 off the bundle price month for each service ($40 - $20=$20 for 12-24 MBPS and $30-$20=$10 for Voice Unlimited) for Year 1. There was another price for Year 2. She may have been quoting me a new promo. I called AT&T to find out if they had improved their service and they told me that the Costco quotes on U-verse were wrong. Something about the promos not being correct when I signed up. The two companies need to get their info straight.

I wanted the right package that has the particular channels that I had with Dish TV, no more, no less. Your CSR handled it well.

Although I was not able to use the service, every call I had was amazing. The associates were more than helpful when I requested information, signed up and cancelled service. They were polite and helpful even when I cancelled which is usually not the case in some businesses.

I had to cancel an order due to a miscommunication. The rep helped me do it smoothly.

Just love my rep. She did an awesome job in changing my schedule, date & time.

Customer service - You have great people.

I had a pleasant experience with DirecTV representatives and salesperson.

Very Satisfied!!! My favorite tv programs are seen and owned only by DirecTV.

DirecTV reps are not only sale but also thoughtful for customer too. That's why I like their service.

I wanted to call about everything was offered by DirecTV if it was put in place and there was a mistake that they fixed it right away.

From sales to installation, everything went smoothly.

Excellent. Will recommend to friends.

My entire experience with the DIRECTV crew was excellent. I felt comfortable and at ease as my questions were answered and my requests were answered promptly and courteously.

Service was great. Both miles were helpful and friendly. Showed his badge and was professional. Online was simple. Mike called and emailed before he came to home.

Did not get credit card as advertised when ordered. Called and got the problem resolved very quickly.

Upon a previous call to delete one of the two boxes from my bill (that we were no longer using), the agent removed the wrong box, thus when I used the remote for the main box it did not work. Problem solved quickly when agent changed the codes on the box.

I think he should be commended... Forgot his first name but I wrote it down somewhere... A+.

They were friendly, helpful.

Went to AT&T to check on phone problem. Customer Service person discussed DIRECTV and savings. We changed to DIRECTV from Dish. When I got home I noticed on the programming they recommended, it did not have Golf channel. I am an avid golfer and wanted that network. I went back to AT&T and told sales representative I talked with earlier and he said he would change it. Two days later I went up on my account and noticed it had not been changed. I contacted DIRECTV CS and explained the situation and she handled the problem in a matter of seconds in a very courteous manner. Great employee...

We had many, many questions about so many details. All our questions were fully answered. We are anxious to begin our programming on May 1, 2016.