DIRECTV Reviews

We were satisfied with the ordering for Directv.

They give you a fair price for a year and then after the year you are told to call back for more discounts since your bill doubles. They want me to pay $60 before taxes for the basic programming I had which I was paying around $29 for. I asked if they had military discounts to lower it the bill, and they were like, "The military discount is only $5 dollars, and that would still put your bill higher than it is." They come up with all this excuses, and the representatives and managers clearly don't care about losing customers or keeping a customer happy. If I could give 0 stars I would. Never again, with this piece of garbage company.

Installer was on time, very knowledgeable, friendly, explained how to use equipment and respectful. I was well pleased.

Everybody I have dealt with from the man who came to my home and the lady who answered the phone have all been very nice and professional.

Service man did a very good job with hook up.

I was told 2 times by DirecTV after and before the install today that the bill would be $75 when AT&T told us $54 with unlimited data on our phones. I was in the store telling AT&T what was going on and also called them that morning to tell there was a quote issue. After going into the store and making several phone calls AT&T - who bought out DirecTV told us our bill will be fixed tomorrow and the bill will be $54 and DirecTV has their facts wrong and there is "massive confusion" between Directv and AT&T with their combo plan. Problem better be resolved tomorrow because we still don't have a straight answer. AT&T also told us they have taken off the "sports fee" for people in the choice package and 1 associate just did it last week. DirecTV told us that fee definitely couldn't be removed. Get your crap together!

I went online on 4/26/2016 and paid the full amount I owed according to my bill. TOTAL AMOUNT DUE $245.40. I paid online using a credit card and when I completed my transaction a blue box appeared saying that my balance was now $.75??? And that if I did not pay the amount by 5/16/2016 there would be late fees. The problem is that my next bill will not be generated until 5/17/2016. So in an attempt to avoid late fees I tried to pay the .75 using a credit card. It would not allow me to charge only .75 stating that I had to pay a minimum of $1. So I tried again paying an amount of $2.

I just had service started at my house. But no complaints as of yet.

Very friendly service.

The technician and customer service reps did a great job.

DIRECTV will not release customers for two years from the last day of contract service. Ordinarily, it's probably not a big deal unless... Remodeled my home and wired specifically for DIRECTV. Dish placement is beside of chimney out of view of neighbors and me. But DIRECTV refuses to install the dish because the new roof is metal. A private contractor for DIRECTV is willing to install and maintain dish. DTV will let him install on my metal roof. But they want the contract. In other words, they won't install on my roof but they want me to be contractually obligated to them and pay them their customary monthly fees for television service and maintenance. But they wouldn't fulfill their end of the contract if there's a problem with the satellite dish on the roof because it's off limits.

The customer support was excellent.

My experience was good.

Love DirecTV. Service is reliable and staff very helpful.

Was very satisfied overall with DirecTV. Was able to talk to the rep. about what I wanted and hooked me up with the package that had those channels.

My original sales rep didn't do his job well in finalizing as he should have done.

Initial sales rep (I didn't catch his name) and Arthur were both very courteous and helpful. I felt they both listened to me and sought to thoroughly answer my questions. Only issue -- my name was spelled Donna not Dawna, but I did not let either of them know of the correction because I didn't see it. I thought it would just go by the regular account name on our U-verse.

Directv is the biggest ripoff! I was with them for years and when you upgrade they will sign you up for another 2 years without you knowing it. They also charge you more than you owe. I also got lied to by the service rep by saying how he was the highest I could go. Really? I asked him if he was the president of the company and told him I wasn't stupid. I have it in writing that you get charge 10 per month for remainder of the so called contract (that I had no knowledge of) and they still are trying to charge 400 dollars for. Watch it, they are truly a rip! I'll never do that one again.

Trying to get an accurate tv schedule. My account rep couldn't have been nicer and more professional.

The person who helped me was very thorough and exhausted every opportunity to save my family as much money as possible.

My wife and I have been AT&T loyal customer for years and took their advice when looking for an Internet and cable provider, so we signed up for DirecTV. Huge mistake, our service never worked properly, the channels kept going out. We had a technician come and work on the issues in 4 different occasions, it was never right. The only thing that was never an issue, was for DirecTV to bill us every month without errors and making sure we paid for the service (hahaha, what service?)...

Loved my experience with the sales rep.

I don't know who these people who gave DIRECTV good reviews talked with or maybe it was before AT&T take over. I just tried to get several questions answered and still didn't succeed. First person didn't speak or understand English. Then get transferred, still have to go through way too many voice prompts that still didn't fit my questions. Get transferred again! More prompts that don't fit. I have missing channels that I pay for! Went missing between Sat & Sunday. Girl tells me "Oh you have to have HDTV to get those." I have never owned an HDTV in the 15 years I lived here, which I told her.

Happy with my experience with DIRECTV so far. Rep was very helpful and nice.

Always great and glad they partnered with AT&T.

I would recommend regarding Service. Has not yet been installed so not able to comment on quality of using it.

They set up the appointment and there was no problem.

Installation of DirecTV. So far customer service was good.

On 04/23/16 at about 0845 hours, your DirecTV technician came out to my residence. First, he told me that he couldn't install the dishes, due to the location. Then he told me that I needed a letter from my landlord, before he could start any work (drilling into the walls/installing dishes). DirecTV should really communicate with the new customer about having this letter ready, so that there is no delay. I was able to get the letter from my landlord on the same day, but now have to wait 8 days before I can get my installation. That's not really cool and that is why I am only giving a 2-star rating.

The gentleman that helped me was very knowledgeable about his job and answered the questions I had and made it possible to reschedule my installation on the same day I will be getting my internet and phone installed. I am 79 years old and when he learned that he was even more helpful.

Trying to watch a program tonight and gave up after getting 5 minutes of ads and only 8 minutes of programming. This is totally unacceptable. One can't even follow the program with this many ads. Plus I have to pay dearly just to have the "service". What a rip-off.

Great experience, great customer service.

Good experience, so far I would recommend your service.

Service on phone was excellent.

Fantastic experience. Very knowledgeable, answered the phone right away and very efficient. A true pleasure to do business with.

For a decade, I was a loyal customer. Paid like clockwork (on auto-pay). I would have stayed with them if my new home had visible sky to install a dish. When I ended the service, they took over a month to issue a refund... in the form of a "no cash withdrawal CitiBank Debit" card. So, for years, they get my money on time and early. Actual cash. The refund is something hardly usable. And will be difficult to get the full balance off of (some oddball amount because of partial month of service). It's a scam to be able to keep part of the balance I am owed. I just don't know who is the bigger crook... If DirecTV keeps what I can't get off the card, or if CitiBank does. I guess this is the way they "hook" you into being afraid to move on.

Courtesy to customers. I cannot stress it enough.

Great service! So far so good.

My family and I are new to the world of DIRECTV, and are very happy and look forward to being customers for a long time. The installer and Sales rep were very helpful and polite. I find myself asking all my friends and family if they happy with their cable service, only to recommend them to DIRECTV.

Very courteous. Kind, helpful service.

Have changed service from U-verse to DIRECTV. Cut my bill in half and installation was a breeze.

We were afraid to change thinking it would be very difficult to maneuver the programming but we are finding it very easy and not as complicated as anticipated... I like the fact that we know how much our bill will be every month and not have a increase without notification. John was with Cox for 26 years and has been unhappy for years now because they would increase the bill and take away programs.

After having DirecTV for a year we were not happy with all the paid channels and the advertising channels DirecTV had. My bill went up 20.00 after the 1st year and I decided to call customer service to see if they had another affordable package. I spoke with the billing department and then was transferred to the sales department. They offered me a 5.00 discount on my bill for twelve months or another package that did not have many of the channels we watch, including the History channel which is our favorite. I told the man in the sales department we would be switching providers and he said, "There is nothing more we can do."

His name was Rick and we struck gold having him do the job. He was respectful, (we're seniors) and are not at all with new technology. He explained everything. You should be proud to have him.

Worst customer service ever. I thought Comcast was bad! These guys are worse! I watched an on demand movie with my family. We wanted to watch another and the whole system shut down! A tech could come "check it out" but it was over a week later! I got the runaround from two different people! Totally regretting switching cable providers.

Very satisfied with the entire process and the value.

We've had DirecTV since Aug 2015. It's been just about every single month since then that we've had a code come up. 771 and no reception. We've had numerous technicians come and do everything from change box to rewire everything. Now this weekend is free movie channel weekend and once again we have a 771. We called DirecTV. They tell us we need to pay for a tech to come fix this problem and don't even offer a credit of any sort. After over an hour on phone we got the fee for tech to come waved and they will be coming Tuesday so we need to burn a vacation day for them. I wouldn't recommend DirecTV to anyone! What ever happened to pleasing the customer?? I can't wait until our contract is up!!

The rep did what one is trained to do if I am cancelling installation but was sensitive and responsive when I noted that but I had to do this at this time. I also just acquired service w/ a different provider only 6 months ago. Many personal stressors and definite cancellation of installation.

Very good. Except your sales rep misspoke when she told me we would get unlimited data with AT&T for signing up with DirecTV. It was not true and would have raised our bill through AT&T.

I am very pleased with my overall experience with DIRECTV's customer service, sales and installation. No complaints at this time.

Everything was great.

A technician was sent w/ no equipment. Had to reschedule with a final rep who was very helpful, mature, empathetic. After that everything went smoothly.

Couldn't be happier with the tech who installed my service. Was extremely polite, knowledgeable, and thorough. Explained everything that was going on and didn't leave until all my questions were answered. Plus, everything works as advertised, at least in the first 24 hours.

I would recommend service. Reason being they were kind, respectful, and professional.

My experience has been great with everyone so far! Everyone has been very nice, helpful, and knowledgeable. Willing to go the extra mile. Thank you!

On Thursday the 21st two gentleman came to install my service. I had had Directv for over a 10 year period 4 to 5 years ago, with no problems. We have had many trees removed since and since they said they could not go on the roof. I'm waiting on a second opinion. I have called in many times to try to speak to someone who cared enough, since I had cancelled my other service to come back with Directv and still I'm waiting for the call I was supposed to get yesterday. Please help if this is an avenue to resolve this. I still want to be a Directv customer, but these two guys that came out did not seem to want to do this install. I would love to speak to a supervisor if possible.

The customer service representative we spoke with was amazing and very helpful.

So far so good... service and installation was courteous and knowledgeable.

Joe **, DirecTV installer, was very good and very helpful in educating myself about the service. The whole experience was excellent.

I am back for a second time because of mix-up with AT&T and DirecTV, that seems to be resolved. We will see. I'll need a few months to evaluate. I see your phone system is still a zero with being transferred all around the world. Sometimes I can't understand their words.

Everybody has been kind and helpful except for the sales person that took my order. She lied to me about my monthly bill. Her name is Kanajah. Complete lack of honesty and integrity. I'll explain more if you need me to. SHE LIED!

I would recommend a friend.

I was a loyal customer to DIRECTV for 4 years and overall, my experience was not a good one. It took almost that full period of time to get the TV anywhere service to work at all, but it is still glitchy. I could not review my account online due to some glitch in the system, but finally got there last year. When I called in, I was frequently interrupted by my agent taking other calls or looking for help from someone else. I was told some time ago I was qualified for an upgrade, but it NEVER ARRIVED. I tried the live chat service, which was totally hopeless. Each response took over 5 minutes! My pay channels were glitchy, so I called in again, and they said they would do something to my system, and it would be fine the following day. It wasn't! I switched to DISH yesterday and am very happy that I did. More channels, less money, much better equipment recording as many as 16 shows at a time, and a Huge number of free movies.

Great job. Customer service rep was extremely helpful.

Very pleased with the service I received.

So far everything has been great!

The first guy came 2 or 3 hrs late and did not have the equip to hook up the system. The second guy came the next day and was ready to do the hook up and did a great job. The TV is working good and I am satisfied with the service.

They put the incorrect phone number on my account, therefore I did not receive any of the calls from the technician.

Happy so far with experience.

They were very helpful and nice.

Salesperson took the time to answer my question and was clear about my concerns, the cost and the service that would be provided. I've had DirecTV before and canceled. I regretted it but kept my prior provider because sometimes it's such a pain to change... Looking forward to watching football and my wife her movies and being able to pause the program and come back to it not missing a beat. Keep up the great service and competitive pricing.

DirecTV has excellent customer service.

I am getting a Sam TV so I will need one extra connection in that room...AZ Room. Nice info from Directv. I have been with AT&T for some time now. I look forward to our new relationship. Thanks.

Knowledgeable salespeople. Hardworking, cooperative.

The remote control issues are kind of hard to understand but working through it I'll catch on.

Help with cancellation installation order. My customer service rep, named Q, was very professional.

Great service and reps. Always helpful with problems and explaining things.

I wished I would've had Isabel on first through 6th transfer to resolve my questions. I almost cancelled my service because was on phone for 1 hr, 20 min. Hopefully my install will go well also. If not you will be informed promptly. Thank you.

Service was polite and made sure they got me all the facts which took some time but they did get me the answers. There was some confusion as the first person I talked to told me the promotion was for 24 months and that is why I said yes then after their supervisor told me it would only be for 12 months I felt kind of cheated but went ahead with the order.

Everything was handled very prompt. I was very impressed with the installation.

Prompt and courteous.

Customer service was very good.

Customer service was very pleasant & understanding when I needed to cancel service. No pressure to change my mind. Thank you DIRECTV.

Had to reschedule my install a second time because the install tech indicated that he would not be able to use the cable currently used by Comcast for Internet and one TV set, as CenturyLink will not install Internet and phone until next Tuesday... Somebody needs to inform customer service that this type of installation is not unusual, and if the two services are connected, installing Internet first will alleviate the problem. I don't want another cable on the outside of the house to run one TV set just to get around this problem. I am not amused!

For the last 3 or 4 months I tried to make my payment by phone just like I have for the last 15 years but for some reason it either does not work or it's not processing to my billing page. In 15 years I never missed a payment. I got an alert from my phone that I was late and owed 330 dollars and if I did not get paid they would disc service on the 15th. I got the alert April 20th! I thought well maybe I missed a payment recently. When I check my bank statement DirecTV has a payment posted on the first second or third of the month for the past year. I pay it then because that's when I get paid and that's when I pay my bill for the last 15 years. So when I called today and talked to a young lady she said yes I was late and I owed 330 dollars.

I have been a DirecTV customer for 3 years now. The bill seems to increase almost overnight. It starts off great, they give you the world for a low cost for the first year, but lock you into a 2 year contract. Their customer service is great at getting you signed up and active with satellite and internet service, scheduling install, etc. Their customer service is also responsive and easy to reach anytime. When it comes to making a change to your service though or canceling it, you have to talk to 10 different people at different companies (AT&T and DirecTV might be owned by the same company but they do not operate the same cancellation services), and it's definitely painful.

We love DirecTV because we can use the guide to see what's on later and what channel it's on!!!

Eric did an awesome job. Very professional and knowledgeable. Answered all questions and explained DirecTV thoroughly. Thank you Eric. He deserves a 10++.

I had to call and reschedule my install date, and the automatic system failed to do it correctly so I was transferred to someone who could help me. The gentleman was friendly, courteous, and seemed happy to help me!

Loved my service, even recommended them, but moved to an area where I got a better deal with internet service. Disconnected end of January. Waited for boxes to return equipment. In the meantime, I was making payments on my "early disconnect fee". No boxes... 6 requests and almost 2 months later and I wake up one day to see $800 removed from account. The bank said they ran it through 8 times till the lucky day it cleared. It was just my MORTGAGE payment mind you. No biggie. But you got your money, well my money and I still have no BOXES to RETURN EQUIPMENT.

I was looking for information to determine who I would go with since I am displeased with my current provider. The representative was very helpful in all aspects of my decision making. She is a valuable asset for you.

So far so good. I am a new customer and my installation is the 21st.

They were excellent and very happy with my experience. So for that I thank you!

I was happy with answers on equipment to be installed later today.

Happy. Appointment was on time.

I have had a very good experience with everyone involved with my purchase of services from DirecTV. It has been an effort journey on my part. Thank you. I hope it continues this way.

Very helpful and patient.

I called to cancel my service of internet but the customer service representative was very convincing to me, very helpful. So instead of cancel I had everything back at a very fair price. I certainly recommend DirecTV, U-verse, and Voice altogether.

Thank you Jesse, for all the assistance you have given!

I ordered direcTV and they canceled the order and refunded my money with no explanation at all. After running my credit and getting approved, now I'm stuck with no cable tv service only Internet.

The whole process was very professional, simple and pleasant. Great sales reps too!

Where to put the satellite. We didn't want it in the middle of our lawn.

We recently had DIRECTV. But we decided that the service sucked. Every time it rained hard we lost signal. So before the contract ran out, we cancelled. So now we owed $435. in fees. We had 60 days to pay or they take out of whatever card is on file. About the time of deadline to pay, I lost my card that we used with them. Had to get new one. Naturally the bank will cancel card and give you one with new number. So I didn't have time to tell them new number. Yet at end of deadline. I find an overdraft on my account by them. Seems they found that card # illegally and used it without my permission. Even though in contract it says they will use card on file.. Hum. Now they claim they can't or won't refund. By the way. We were trying to pay it off. How can a company get away with stealing card #.

The Costco deal in conjunction with DirecTV offered so many pluses. The salesman within Costco explained all aspects of what we would get with DirecTV, as well as ensuring that the installation team would look at our property (zillions of huge/tall trees) to determine if we could indeed get satellite reception. If not, then we would not have to pay anything. Good news -- satellites have improved over the years and we get great reception. We are very, very please with the changes from Comcast/Xfinity to DirecTV.

Scheduled the installation from noon-4 pm on 4/18. After escalating with the call center rep, the tech arrived at 5:30 pm. He completed the job at 9 pm. The tech was polite and professional. He did a great job. However, having to essentially waited at home from noon-9 pm for installation is really not acceptable. I am an AT&T employee. I want us to do great. This experience wasn't, unfortunately.

Overall had a great experience from start to finish. All employees courteous and knowledgeable.

Easy to work with. Good job.

Although there was a conflict with my original quote and my first projected price the associates at DirecTV fixed the issue and I am satisfied with my bill.

So far so good. Have been playing with DirecTV System for the past two days and I am very satisfied with the service being provided. Saved almost 50% compared to services provided by cable. I should have switched earlier.

My problem was a change of address from my old to new and the rep handled it very well.

I had an overall good experience with DIRECTV customer service reps.

Needed to lower my bill & they helped me out.

I was a DTV customer for 15 years with no complaints, other than paying too much, which is true for all providers, up until 2.5 years ago when I switched to Dish. I called DTV to ask for some kind of special treatment, a free this, a discounted that, something! But after 15 years of loyalty with no complaints, they offered nothing. UNTIL, that is, I called to say I was cancelling my service and switching to Dish. They then offered me the moon. But, I had already made my decision. The other day I got a great offer in the mail from DTV so I decided to switch back. I liked them better anyway. After 4 phone calls, getting transferred 3-4 times each call, getting cut off a time or two, I finally got someone who could take care of a long lost customer. During the process, it was discovered my phone no. was off by one digit. The CS Rep corrected it and we agreed on text updates.

All good at this time.

I am 66 years old, live alone, and have hearing loss. Your rep was quite articulate and responsive to all my questions. I had no trouble hearing or understanding him. That's so often NOT the case in phone conversations for me! Kudos to DirecTV!!!

Tenants of my rental home ordered DirecTV services. The installer called for my permission to install dish on roof. I said it would be ok if the dish could be removed when or if tenants vacated property. I was assured by the installer that would not be a problem. The tenants recently vacated and after contacting DirecTV for dish removal, I have been told it is not their policy to remove the equipment, the equipment belongs to the tenants. Seriously, I own the home, I want it removed, so what is the problem? DirecTV installer lied to me and DirecTV wants to leave equipment on the property in the hopes of new tenants becoming customers if equipment is left in place. Very deceptive and brazen policy. I will make sure that in any future tenant leases I will ban DirecTV services. I am surprised they are allowed to get away with this practice. Landlords beware, do not allow DirecTV on your property.

Signing up for service. Feel like I was treated fairly.

We are more than pleased with DirecTV and Exede High Speed Internet. From placing the orders to the installation to the end result. Great Job! I would definitely highly recommend you.

Everyone was very helpful in accomplishing this task... So far, I have been well pleased with the service from DirecTV!

How do I begin? Well, first of all, when I signed on with DirecTV, I was never told that snow could create a problem with my service. Living in Minnesota, that's a bit of an important piece of information. So when I started having problems after a few flurries, I was perturbed. After calling and explaining that no, I can't just go brush the snow off of the dish because it is on top of my house, I was told that I may need to have someone come install a pole in my yard. I was previously told that installing a pole would cost me money, and when I told the representative this, they said that I could just "argue that you were not told about snow being a problem and convince them to do it for free." Why should I have to defend why I need something to make my service work? And why should I have to pay extra to make my service work properly in the first place?

Great and fast service right to the point. Hope is always this way.

I found all DirecTV representatives to be polite and efficient.

Quick and easy installation, even though scheduled day got pushed back because I hadn't moved into new house.

Rescheduling installation - remote control inoperative. Very happy with phone calls and instructions from customer reps and the technical support technician.

Everybody that I talked to try to help right away. I would recommend DIRECTV.

Called to ask about not having the locals on my extra package. My misunderstanding was that I assumed there would be no networks at all, but found out there are, just not networks local to my area. I have no problem with that, and the rep was very helpful in explaining how it worked.

Dominique - He was the only one who really gave me the respect and courtesy that should be given to every customer.

I would recommend this to my friends and family because you guys are so easy to cooperate with.

Yes I would recommend everyone to leave Comcast and go to DIRECTV. So far you blow Comcast out of the water. So glad I changed my cable carrier. I am very happy. Thank you.

I have had prior experience with DirecTV and that is why I would not have any other television service! The man who installed our service was very timely and in act showed up before I ever expected! There was some miscommunication with the managers of the apartment and where the satellite could be installed but other than that it was an easygoing experience.

My experience wasn't good at first, but after finding out all the information I realize it was my fault for not understanding. I want to thank the agents for having patience with me & apologize to Jen at AT&T for it taking so long because I wasn't comprehending the information she was giving me and to any other agents or persons. Thank You!!

It was a pleasure to deal with a representative who treats the customer with respect, answers all your questions and understand their needs. A service representative who correct the problem the first time.

Outstanding service and care. Listened to my questions and concerns and answered all to my satisfaction.

I had ordered DirecTV but the installer never showed up on two occasions. I went through 7 people in just one day with no success trying to get answers. I just got the runaround and finally gave up deciding to go with TWC due to my experience with AT&T. Luckily for me the guy (Richard) who had installed my internet a few days earlier showed up to do another install in the neighborhood. When I told him my experience he got on the phone and within minutes I was speaking to Trina who set me up with DirecTV no problem. Thank you Richard for going the extra mile and to Trina for a much more pleasant experience.

My discounts ran out and our bill went up $50. When I called to see about getting some other discounts I was put on hold numerous times, transferred to six people, and on the phone an hour and a half. I was told the only discount available to us was $2.50 a month for 3 months. I'm still under contract for a year because anytime you change your equipment or plan it adds 2 years to your contract. I'm being charged $20 a month for HD recorder. This can't even be downgraded to regular broadcast because they don't support that anymore. DirecTV don't care about loyalty, only the money. I'm extremely disappointed in them and will tell anyone who asked how bad they treat you. This is the thanks you get for being a customer for 15 years.

My service was installed and worked for three days. I scheduled a service call and DIRECTV was a no show. I asked to terminate my service and was informed I would be charged for the remaining 22 months on the contract. Still not service after 32 days.

Great job. Can't wait to watch my channels! Thank you.

I just signed up for service and had to reschedule my install but so far the reps who have sold and helped me have been great.

Overall I am impressed with DirecTV.

Everything was great.

I received great customer service. The representative came up with a great solution quickly to give to my homeowner's association.

Service experience was quick & easy. Reps were warm, friendly & very helpful.

She did it then told me about a few features I didn't know about.

She helped me and answered all my questions. Set me up with a install date which I had to call back and cancel because I did not close on my house. So she told me no problem and to just call back when I was ready.

Very satisfied with service and sales representatives. So far so good.

I signed up DirecTV bundle thru Shelly @ Costco on 4/12, but had buyer remorse, and called AT&T on 4/13 because I had inferior service with AT&T a few years ago. I was not going to keep my appointment with DirecTV if the Net signal continued to be poor. It was confusing--Shelly @Costco said that if I bundled Net and phone I would get $20 off the bundle price month for each service ($40 - $20=$20 for 12-24 MBPS and $30-$20=$10 for Voice Unlimited) for Year 1. There was another price for Year 2. She may have been quoting me a new promo. I called AT&T to find out if they had improved their service and they told me that the Costco quotes on U-verse were wrong. Something about the promos not being correct when I signed up. The two companies need to get their info straight.

I wanted the right package that has the particular channels that I had with Dish TV, no more, no less. Your CSR handled it well.

Although I was not able to use the service, every call I had was amazing. The associates were more than helpful when I requested information, signed up and cancelled service. They were polite and helpful even when I cancelled which is usually not the case in some businesses.

I had to cancel an order due to a miscommunication. The rep helped me do it smoothly.

Just love my rep. She did an awesome job in changing my schedule, date & time.

Customer service - You have great people.

I had a pleasant experience with DirecTV representatives and salesperson.

Very Satisfied!!! My favorite tv programs are seen and owned only by DirecTV.

DirecTV reps are not only sale but also thoughtful for customer too. That's why I like their service.

I wanted to call about everything was offered by DirecTV if it was put in place and there was a mistake that they fixed it right away.

From sales to installation, everything went smoothly.

Excellent. Will recommend to friends.

My entire experience with the DIRECTV crew was excellent. I felt comfortable and at ease as my questions were answered and my requests were answered promptly and courteously.

Service was great. Both miles were helpful and friendly. Showed his badge and was professional. Online was simple. Mike called and emailed before he came to home.

Did not get credit card as advertised when ordered. Called and got the problem resolved very quickly.

Upon a previous call to delete one of the two boxes from my bill (that we were no longer using), the agent removed the wrong box, thus when I used the remote for the main box it did not work. Problem solved quickly when agent changed the codes on the box.

I think he should be commended... Forgot his first name but I wrote it down somewhere... A+.

They were friendly, helpful.

Went to AT&T to check on phone problem. Customer Service person discussed DIRECTV and savings. We changed to DIRECTV from Dish. When I got home I noticed on the programming they recommended, it did not have Golf channel. I am an avid golfer and wanted that network. I went back to AT&T and told sales representative I talked with earlier and he said he would change it. Two days later I went up on my account and noticed it had not been changed. I contacted DIRECTV CS and explained the situation and she handled the problem in a matter of seconds in a very courteous manner. Great employee...

We had many, many questions about so many details. All our questions were fully answered. We are anxious to begin our programming on May 1, 2016.

Awesome service. Very awesome communication. I will recommend to family and friends, coworkers. I like the personal touch the rep has. It was more than getting a sale or making the dollar. The communication is the best. I've seen so far a lot more than Dish Network has ever offered. I been with them for 9 1/2 yrs.

My overall experience was wonderful.

Very helpful in assisting us in getting service.

Yes would recommend to a friend. Very pleased with everything.

My first experience was terrible and the second was wonderful. The first representative kept pressuring my by telling me to write up the order, and when I was finally nearly done submitting my information, he disconnected from me and did not call me back. He said that I would get $200 in VISA cards, but that never happened. The second representative was superior, calm, and actually saved me as a customer. He deserves an award for his expertise in every field, and for keeping me as a customer when I was ready to quit.

Wow, just wow... The service is amazing, the reps are confident in what they do... And the service man was great, quiet, and respectful. He actually helped me move my TV stand because it was too heavy for me to do alone... COMCAST would not do that.

Yes I would recommend your company. I think whoever I would recommend they would be just as happy as I am.

The sales rep was very prompt and courteous. All was answered. Asked and never had any negative feedback from the representative that was taking my calls and assisted me with the issue that I was trying to resolve about why I could not have that type of service where I lived.

I'm happy I got a new installing date when I call back, and I'm happy I got the plan I wanted and not the one the first representative gave me, the first time I call.

Although my new service has not yet been installed, all experiences with DirecTV personnel have been positive and encouraging. To date, I'm very comfortable with my decision to change providers.

So far, I have experienced great customer service which I am already used to with my AT&T service. So glad to have switched!

We had DirecTV for 8 years and paid our large monthly bill consistently on time (NFL Sunday Ticket, 7 receivers, DVRs, etc., our monthly bill was $200+). Early this year we were relocating to another city and I called to discontinue service. Was instructed that our equipment (receivers and remotes) was old but if I wanted to re-sign in my new city, they would give me new equipment AND reduce my monthly bill significantly for the same level of service.

Very happy with your customer support team.

Great call on 4/4. Representative was personable and informative. Another good call on 4/11, had to change date of installation.

Bundling DirecTV and AT&T cell service - Very helpful. Was giving a discount for the bundle and unlimited data. I appreciate this and am excited to reduce my bill for service when possible.

Great customer service.

Cancel appointment and rescheduled questions about my new plan.

Cancellation of account - Overall good. The first person terrible, the last person wonderful.

Very pleased with the salesperson to the installer.

So far has been really great. Everyone has been polite and professional - making sure everything was clear and asking if I needed further info.

Excellent service. Answered everything efficiently.

I wasn't able to get DirecTV because of a large obstruction, but the service representative and customer service were both wonderful, and I would recommend it to everyone I know.

Directv installation rep. Very professional service.

Happy. Great job. I'll tell all my Friends.

I was very excited about getting such a great deal with DirecTV. I am currently with Comcast and don't care for their prices and customer service. I was thrilled when Bryan in sales gave me such a great deal. Monthly service price, more channels and $100.00 gift card. I would be paying $46.00 less a month. Who wouldn't love that. They could even come out the next day. Thrilled!

Installers did great job and reps on phone were very pleasant.

In January 2013 I purchased my own receiver off of ebay to save on lease fees. In February 2016 I decided to cancel my service with Directv. They insisted that the equipment belonged to them and that I would have to return the equipment to them. After several phone calls and discussions with uncaring individuals I was told that "my" equipment would be removed from their books and I would not have to return the equipment. Two months later I receive a past due bill indicating that I still owed them money. Upon calling them they advised that the fee was due to the fact that I had not returned the receiver. Once again I explained that I owned the equipment and had receipts to prove my claim. My call once again fell upon uncaring deaf ears and they insisted on the return of the receiver. At this point there is no resolve with Directv. I will be sending "MY" equipment to them and will never ever deal with or recommend this company to anyone!

DirecTV very helpful in getting my account started. The tech was very courteous, very knowledgeable and explained what I had to do to get registered online to allow me to watch my DirecTV channels on my computer, tablet and phone before my tv installation date. Other companies never did that. Pleased so far.

The BEST customer service experience I ever had. The gentleman I spoke to was well spoken, answered my questions professionally and very straightforward. Plus he was had the answers quickly. I had 5 questions. He answered all of them in under 5 minutes. All in all GREAT phone call.

The person who helped me order was over the top with helpfulness. Look forward to a long relationship.

We re-installed DirecTV after a year of no satellite or cable. This was strictly a cost saving measure and not because of lack of quality. Everyone we have spoken or worked with has been outstanding. My only complaint was your telephone tree which terminated my call 3 times when I chose option "3" on the menu. You will want to correct that.

Spoke with 2 reps on different days. Received slightly different info which needed addressing. This is mainly what had concerned me.

Tree cutting was the difficulty that slowed install process. Otherwise things on the part of DirecTV went as you said it would. Thanks for your prompt service.

They did a wonderful job and I would recommend service to anybody that I know.

Everything was fine!