DIRECTV Reviews

I with Directv for 8 years and absolutely loved them, then AT&T took over and their customer service went down the drain. Had an issue with them double billing me for a month of service. I called to resolve the issue and got nothing but the run around on why. I was transferred numerous times to many different people who had no idea on how to resolve the issue (some of those people were downright rude). After spending a minimum of 6 hrs on the phone with Directv with no resolution I canceled my service. After the cancellation, all of a sudden they can fix my issue. Well too late, I canceled my service again. They sent a box to return their equipment, which I promptly did and now they charged me a non-equipment return fee!! Now I have to argue with their customer service once again. I would not recommend Directv to my worst enemy!! By far the worst customer service I have ever dealt with!!!

While I live most of the year in Los Angeles, I am starting service in my family's home in New Mexico. I found all of your reps and service providers to be knowledgeable and responsive. They listened well, spoke with clarity, and explained things simply without being patronizing.

Green Dot Prepaid Card/DIRECTV take out money for a bill owed without my permission, and also, not sending me any emails or mail about this bill. I didn't give any company permission to take money from a Debit Card, which is temporary use only. The question when I signed up with DirecTV was, "do you give us permission to take out payment each month automatically", and I said "NO" under any basis...Direct TV changes its prices so much I would never give them permission to take money automatically.

In January 2016 I called Directv to stop service due to moving. They suggested that I suspend my service till I bought my house. Today, November 2016 I called Directv to let them know that I have moved and to come out and hook me back up. They told me that it would be a $200.00 charge. I told them no way I was going to pay this. Note: I've been a customer for over 4 years. They told me that they could get it down to $160.00 - told them I would just switch to Dish. They told okay no problem. I feel that they have gotten too big and try to push people around. I have always praised Directv but not anymore. Not a great way to treat their customers. They have lost a customer.

Beware if you cancel your contract and you gave them a debt/credit card number. Cancel them when you cancel your contract. If you don't they will take their money out of your account without your consent. Whether you have it or not.

Every time I have a service tech in my home from DirecTV they mess up my entire home! Not once have they ever come here in the past 8 years and not done the job properly. We have 11 tv's in our home! We are very good customers and they can never manage to get any installation done the right way. When you call DirecTV to complain about it, they try to help over the phone but then they can't get another tech out ever for DAYS! They can never send anyone out the same day or day after. I have to purchase all of my boxes and so we are invested with them. But if I could change my service to cable I would because ether come out to fix anything immediately! I can't stand DirecTV!!! The tech who came to my house last week got here and then said he will be back because he was hungry!!! Eat before you get here or after! Very unprofessional!

I was very happy with the representative that assisted me. She made me feel like she cares and was willing to make my day better. I felt bad due to she was told she couldn't sit and talk, but she don't even realize that my son had passed away and she listened and really helped me to feel better about my day.

Be cautious when suspending DirecTV service. I suspended my DirecTV service because I decided to buy a house and needed to watch my pennies. Well, six months later DirecTV started billing me again. They reactivated my old account without asking me or notifying me first. I received an email today stating that I now owe DirecTV $183. I contacted DirecTV and the girl in customer service said that it was a valid bill and it cannot be reversed even if I didn't have a satellite dish or service for that month. Word to the wise, just discontinue DirecTV if you are not using it. $183 a month is too expensive anyway. I plan on writing a letter to the Better Business Bureau and file a complaint against DirecTV suspension/reactivation practices. I hope that there's a class action lawsuit against DirecTV in hopes to get my money back!

I was very satisfied with my experience with the person that I spoke with in the last encounters. My first encounter several months ago was very disappointing since I felt that I was not told the truth which is a trait I strongly despise.

Directv was installed in June. Had horrible reception from the start! With just a bit of wind service was out! I decided I was not going to pay for service I didn't have so I called to cancel about 3 months later. I sent all the equipment and told them to go ahead and send me to collections because the service sucked and every month my bill was getting higher and higher. Well it's December almost and now I get charged over $700 WITHOUT MY AUTHORIZATION because equipment has not been received and for cancellation fees!

I am a college student, and while my profile will not reflect it, I am educated and not spewing ** from my mouth for satisfaction. DTV states that they provide games at a discounted rate for students and as a student in Florida from the North East, the only games I care to see are Patriots games which airs about 1/3 of the time. Truth. They try to honor college students via discounts yet ** on their proverbial heads and lead them into misguiding contracts which don't allow them to opt-out. I receive no coverage from national and/or local broadcasting, and DTV and the pathetic NFL provide no reassurance to me being a future customer. I will defame and abuse your company and privileges for everything that is within my realistic and legal reason. Good luck **. Burn in Hell.

I have been a customer for 2 years and have never had anything but a positive experience, up until today. I called with a question regarding a "channel to be blacked out" question. I spoke with someone named Erin who was the most incompetent and unhelpful representative I've ever spoken with. She continuously put me on hold (7 times to be exact) for 5-10 minute increments, each time coming back asking why I called. Eventually she came back and told me the channel would not be available and to upgrade my package. This made no sense considering it is a local channel and SHOULD ALREADY be in every single package, so no matter what I upgrade to it would still be unavailable.

Handled my issue very quick. Very pleased with my first call to DirecTV. I have been lied to over and over by Comcast. It's refreshing to have good customer experience for a change. I hope it continues and am happy with my service too. Thank you.

Glad I never wasted my money buying first hand. I'm stuck at a hotel for 4 days and between the audio working when it feels like and the picture freezing constantly I can't watch anything. DirecTV you truly suck all around with picture and sound. What a joke.

We recently moved back to our home after a house fire in April 2015. Getting DIRECTV is new to us and so far the customer service is on point, unlike Frontier Communications. We still have internet and home phone service with Frontier but that'll be changing within the next few weeks!

Getting started was easy and quick and the customer service people were polite, courteous and knew what they were doing and the installation was very easy also. Thanks DirecTV. This is the reason I chose you again for my tv needs. I will be a customer for a long time to come.

My initial call was not made clear, and was confusing until I made the second call and the representative made sure I was no longer confused!! I even canceled my initial order because of that call, thinking I had been deceived, but found out he was right but he did not make himself as clear as the second rep.

On time, pleasant. Saw there had been previous hookups. Explained what was being done. When another tenant came over and tried to say that "You better not cut my wires. It's happened before." he put her at ease and assured her they weren't working on her side of bldg. Thorough, cleaned up all debris and explain my options. Verified where everything was to be installed. Well pleased with installation.

I called in the 22nd of this morning to set up a payment and the representative wouldn't set it up and said there wasn't any need to worry, my account was good until the 30th. Here it is the 26th, and guess who doesn't have service and they admit their representative was in the wrong but aren't willing to restore the service. I just informed them my equipment will be sitting in the front yard in 15 minutes and they might want to have someone come get it because I would no longer be responsible for it. I refuse to do business with a company that will not make a mistake of their own right.

Extremely pleased. The gentleman was very kind and did his job extremely well. He explained all the workings of our satellite, gave us some pointers and it was muchly appreciated. Would recommend DirecTV to our family and friends. So far we are very much enjoying our new savings with our DirecTV from AT&T.

I would definitely recommend a friend to this service because they're courteous, know their job, do it very well, will help you with any issues that you have and explain them in detail and to resolve the problem if there is one and they are very courteous and respectful.

We ordered service in September, 2016; within the same week of installing the dish went out. So we called to get this fixed but guy ended up at my previous address in ANOTHER STATE. FINALLY a week later they come and say all the wiring was bad, all the while we had no services but still had to pay??? We then had to cancel our plans for the entire day and tell my daughter we could not go to six flags because cable guy was inside the house for an excess of 4 damn hours. He was rude, demanding, and very unapproachable and don't dare ask a question. Then a few days later our services starts tiling and can't really make out any picture from any tv channel, so we make another complaint. They made more excuses and said, "We can't help mother nature", and tells me I need to pay for another service visit and then they can see if we can cancel service without termination fee.

There were snafus with my initial call and installation, but the rep I spoke with Monday night was excellent. The installer, a man named Corey, was patient and highly competent and dealt professionally with my spectrum son and our dogs.

Don't sign up for this unless you call and check directly with ATT before the dish is installed or you are on the hook with Directv and there is no help anywhere in this universe to make it right. My husband and I are just returning from living abroad for 14 years. Needless to say, we have to sign up for all new service. I researched tv and internet providers and checked our zip to be sure service was available.

My bank decided to update my credit card and since then, dealing with DirecTV to make a payment has been a nightmare. I gave them my new card number and they keep deducting the $40 every month, BUT sending a past due bill to the house. Every time, I keep asking them to solve the issue, and they keep saying they will to make me go away. I don't get why it is so hard, the company has the balance I need to pay, they have my card information AND my authorization to take the money. Why do I HAVE to call EVERY MONTH to try to correct the information?

I had a great experience with Directv. But working with AT&T, horrible service and scheduling. Why does it take 24 hours to log that I want service? I was excited because I could schedule both TV and internet at the same time. But then At&T didn't log my service in for a while. Ridiculous. If you are going to bundle, do it with a group that gets customer service.

I've been a customer with DirecTV since before 2000. I was "grandfathered" into DTV from "Primestar Satellite" after 4 years with them. So I've actually been a customer for over "20yrs"! Ever since the "Buy Out/Merger" of DirecTV by AT&T I've had nothing but problems!!! They have taken my average of $150.00+ every month, yet failed to give me my programming services "online" as their advertising & reps have promised! Most of the "reps" on the DirecTV side of the "AT&T" company, don't know what is going on, nor the problems with their "website", which AT&T runs! Often the site goes down with "error" messages after trying to access our "paid" programming after trying to watch "one" program! This is not only ridiculous, but it's "fraudulent"!

I found DirecTV to be extremely helpful in rescheduling our installation, but I was disappointed to be asked "why" I needed to reschedule "so many times", and was warned rather condescendingly, that DirecTV would only allow me to reschedule so many times. We just bought our home, and due to home renovations, simply have not been ready for our install, but I signed up for the service to obtain a deal being offered through Target when I purchased a new cellphone. However, DirecTV requires you schedule an install date whether you are ready or not and tells you that you can push the install date back and reschedule as needed.

Added DirecTV based on promises made by salesman when I called about bundling the service with my AT&T mobile service. I repeated things back to him just to confirm that I was understanding him correctly. For example, he told me that I would get unlimited data on my mobile service once I added DirecTV service at no extra charge. I repeated this back to him and had him confirm that I was understanding correctly, he confirmed. This along with many other things was untrue. The day our installer came and I found out about lie #1, which was which receivers I was getting, he just laughed and told me that he hears the same story from customers all of the time that have been lied to by the salesmen.

Installer was prompt, pleasant, helpful, thorough, quiet, gave good information and directions. He was helpful starting me on the way to use the new system. He checked carefully to see that all systems were working properly before he left and left contact information if anything went wrong.

Was in a timely and professional manner. I would recommend him do anybody's install. He also explained the use of all the equipment, and how to troubleshoot most problems. Quality has been very good and I am quite happy.

DirecTV has hands down the worst customer service I have ever experienced. We set up an appointment to upgrade our box to HD. The automated service confirmed the appointment and a technician never showed up. We repeatedly called to get an update and were eventually told that the order had been cancelled. We were never given any more information on the appointment or the installation. I am still waiting for a callback 8 hours later. Compared to Charter Communications and Comcast who have upgraded their service; DirecTV (AT&T) have completely unacceptable service and if there were other service providers in our area I would switch immediately.

If I could give them 0 stars I would. I should have read the reviews first on these guys. They were due today to set up new installation for cable from 8 am - 12 pm No one ever showed up or called. I call them at 11:50 and they said I wasn't scheduled for today but I have two confirmation texts that state otherwise. Also the lady I spoke with can vouch for that. The supervisor would not speak to me and they went ahead and took it upon themselves to change my schedule date for Saturday without my consent again messing up our plans to go out of town. These guys are garbage. Definitely thinking about switching providers and I haven't even started.

Rep was as good as any I have ever dealt with! All questions handled with feeling. Not like she was in hurry to get you off the phone. If ever customer service contact was that professional. Leaving the Customer with a great experience. It would be scary of the growth in business.

Representative explained error in e-mail sent. Very polite, professional. Explained work order still in effect. Was a technical error. Was handled quickly, no waiting. Work order was still in effect. She was very helpful. That is it.

Yes I would I like it. So far it's great!! We rent here so it's HOA so we had to go wireless, a little high, 99$$ but that's what we did. It's working good. We are new to DirecTV but we had trouble with TWC, too much calling them all the time.

We had contract for 1 year, and after first year they had changed the rate and increased it almost $40.00 more, and when I call them, they said that, I had signed for two years in my contract, and call them to find out about the contract, they did not have the contract and they just keep transferring me to another department, so at this want to see if consumer protection will help me to get out of this mess.

Would recommend DirecTV to friends and associates. Having been V.P. of 3 companies and also owned my own business, with 8 locations and a total of 65 employees, I can tell you good people are not always easy to find. When you find them hang on to them. They are invaluable to you and your business success!

I cancelled services on Oct 27th. I called today to see where my equipment box is. They said they have no notes of me canceling services through AT&T. AT&T said they would reverse all services from Oct 27th. DirecTV said they will not reverse any charges because they have no notes saying I'm canceling. I have not had the equipment connected since Oct 27th. I had a new provider since Oct 28th. I have always talked to AT&T regarding DirecTV billing and have not had any issues. Now since I'm disconnecting I have to talk to DirecTV? AT&T said all my services will be disconnected and DirecTV will send me a box for return. Poor customer service on DirecTV side. I will never ever go back to DirecTV!

I move & transfer my service to my new address. This all went very quickly & smoothly. The technician is very helpful. The headache has been returning the old receivers!!! I make sure they are available for the technician to take with him but this is not his job - I have to call & get a box. My first call asking for a box - I do not have the receivers available to give them the numbers which should already be on my account.

Mr. ** my cable installer ROCKED!! This gentleman did what your first installer wouldn't attempt to. He went above and beyond! He stayed and completed his job without agitation or complaining. I appreciate his professionalism and his kind attitude in demanding times.

I decided to switch over from SuddenLink to DIRECTV on 11/11/2016. I got the bundle: tv, internet, and phone. On 11/12/2016 a DIRECTV technician came to the house and installed the TV part of my bundle. The internet and phone part was to be done on the 19th. That was to be done with an AT&T technician. The tv part of the installation was done right and I was happy with that part. When it came to the other. It was a no show. I called various numbers and was redirected several times with no help. I was even hung up on and once had to listen to Quicken Loans ad. I fit this ALL DAY LONG!

I have a billing address and a service address. When I signed up for Direct through AT&T, the service man was sent to my billing address in Indiana instead of my service address of Mississippi. When I told Direct of the problem, they serviced the correct location the next day.

Horrible customer service...had appointment scheduled yesterday. NO SHOW. Automated message even called us twice to assure us the tech was still coming. Called today with a promise to call us back with an appointment today. NO CALL, NO SHOW AGAIN!! Absolutely embarrassing, terrible customer service.

Do not go with Directv... As you will find out, this company has no professionalism when it comes to customer service. I'd love to know why they ask for your number to call back if it is dropped... They do it every time and never call back. No one is held accountable and when they do screw you over for let's say..... deactivating your account for no reason, they do absolutely nothing to resolve it, just bounce you around for hours. I've been with them for years. Very disappointed. I've given them many chances to do what's right. I have never made a negative review for any company. Directv... just go out of business already.

I have had DIRECTV for about 15 years, in 3 different states. I have always been satisfied. Customer service has always been courteous, very informed about what I need. Your service technicians always do a job installing and setting up televisions.

Excellent. Can wait for internet and phone. Services fantastic. Customer service fantastic. Installer on time. Friendly and courteous. My overall experience very satisfied. DirecTV has come a far way with the friendly approach to customer service. They listened and ask questions making the customer experience a thing of joy. I would recommend this service over Comcast.

DirecTV is not willing to waive any ETF's (Early Termination Fees) even though their "Cancellation Policy" in their contracts states "You may be subject to an early cancellation fee..." I asked the supervisor on the phone "then what qualifies me to be subject to no cancellation fee" he rambled some answers from the top of his head. I have a situation where my Home Owners Association is pushing me to remove my Dish because it's in a location that is not allowed by the HOA. DirecTV cannot re-position the Dish because where my house is positioned I am unable to receive enough signal to get cable.

The features which includes unlimited data. The options to review movies at another locations. The availability to subscribe to sports channels with the option to view it weekly or yearly. Also to download movies and watch them on TV.

I contacted DirecTV and come to find out I had been paying for Cinemax and they didn't tell me I needed HD receiver. So I have been paying full price for only three channels because the HD receiver was needed for the extra say 5 plus channels. The zealous representative said he was going to get me a free installation appointment and get me receivers. He said free. I found out $20 each on the receivers, so I cancelled that. The customer service rep suggested I try HughesNet internet. He said it would be $39. Then I get an email saying it's going to be $79. So I called the number back on the email to cancel immediately. And I called another number also. I thought everything was taken care of.

Well when I call to check my installation to see what time they was supposed to be coming out because I had schedule for 12:00 but nobody showed up. But anyways when I called they denied me service because of my sister use to live on the same property as me and she owes money and they denied me service. I felt like that was wrong towards me.

Very satisfied with the POC at DTV. Tamika was very kind and patient with all new customer questions. I have not been connected yet with DTV, but this is scheduled within a week, so hopefully I will be a happy customer...

Very polite and helpful in canceling my installation. Will definitely consider DirecTV when my current contract expires. Employee helped describe the process and was very professional. I considered an installation but it is not cost effective for me to do so at this time. Enjoyed my customer service experience.

Very nice and easy to talk to. Wish more customer service representatives would be as delightful as the ones I have dealt with at DIRECTV. Thank you so much. Well-trained and knowledgeable. Fast and efficient. Would definitely recommend to family and friends.

Yes I will tell all my friends about DirecTV. I was able to get signed up with DirecTV and have service within 2 days. The service was fast and friendly. Quick step up. The tech that came out was very nice and respectful. He showed us how to use the remote and tv and made us feel comfortable before he left and answered all our questions.

I believe DirecTV is a very good and easy company to work with. Everyone wanted to help any way they could to get you what you want with the best price for your budget. They make easy for you to contact them if needed and will help resolve the issues.

Representatives are friendly to customers and easy to understand. I received the help I needed without any issues, and I was not left waiting to speak to anyone. The representatives were professional and did their job well. I am satisfied with the customer service.

I would recommend DirecTV to a friend. DirecTV has lower rates than their competitors. The sales team was very patient, kind and considerate. They took their time with me. I was very please. Thank you DirecTV. I am very happy and pleased to be a part of your team.

These guys will raise your cable bill almost months into using their service. Their customer services is inconsistent and would not even work with me when I asked to remove Starz and Cinemax from my account. They said they couldn't do it. I mean who does that? You should be able to remove what you want from your own services. They make you sign the contract and then keep adding fees. As I said, not transparent at all, inconsistent, rude and not worth the money. I got way better deal through my local cable company.

I got an invitation from AT&T to bundle and save. They had TV phone and internet for $89.99. I have been paying $91.88 for just phone and internet, no tv for the last year. I thought for a few dollars more I could finally get tv back again but they said it was for new customers only. I asked them then why have I been getting these deals in the mail for the past year if they don't honor them? They said it was for new customers only which makes no sense to me. You would think they would want to keep you as a customer for all 3 services instead of having to go somewhere else for tv service. So it was not the fault of Directv but the fault of AT&T itself because they did not honor the invitation even though I would be a new customer to Directv, but I already had phone and internet so I did not count as a new customer. I have had ATT since 1987 in Vermont Mass and Florida so I give up.

I couldn't be happier with the decision to begin a relationship with DirecTV. So far, my family is enjoying it. We now have more options for the children. The parental controls are fantastic. I don't feel like I need to worry about what my child will be watching.

Had no issues getting set up with the help of AT&T. But when I realized that the free phone you get with AT&T was a somewhat scam... I called DirecTV about it. And they understood my concerns and made adjustments with my account. Thank you so much!! You guys are awesome!!

Very satisfied customer. Signup and installation went very smoothly and quickly. Installation rep was very knowledgeable and helpful. Disconnected existing Dish Network on 3 TVs and hooked up our 3 TVs DirecTV network and provided a detailed orientation of the DirecTV controller.

I hate to bore you with being so positive about my experience with your Customer Service Specialist Ms. **. She was fantastic, terrific, kind, smart, attentive, caring, patient with me and what a wonderful problem solver. As I mentioned before, I hope you all give her a wonderful Christmas present this year. She was a gift to me. Thank you DirecTV.

Anyone deciding to sign up for new service with DIRECTV, DON'T DO IT. The company made promises they didn't follow through on and leaves the customer with no solution other to stay in a contract they signed up for under FALSE PRETENSES. I was promised 5 gift cards - 2 from AT&T and 3 from DIRECTV in order to lock in a new 2 year contract for service and agreed to combined billing. I received the 2 gift cards from AT&T but DIRECTV never came through with their 3-promised gift cards despite my spending countless hours on the phone with representatives that don't know what they're doing (including their so-called supervisors) that only know how to "transfer you to someone who can help". The company is a farce and has absolutely NO CUSTOMER SERVICE. I don't normally write reviews but this company has so blatantly lied just to get my business, that I could not keep this to myself.

So far, the experience has been great all around. I have no complaints. I can't wait to start watching on my TV. I have been enjoying watching HGTV on my phone! The start up was easy and fairly fast. I am an AT&T customer and am getting DirecTV free for 2 years!

Excellent job so far. Can't wait to get installed and hopefully enjoy great service. Anticipated great television and entertainment. Looking forward to watching and recording our favorite shows and hopefully no viewing problems in this new little town I moved to.

So far, it's been a great experience. Everyone has been very helpful with me ordering the correct package at the best possible price. When I called back the next day with questions, the customer service addressed all of my concerns and was great to work with. A real pleasure. Thank you.

The service has been exceptional and this is my second time around with Directv. I am noticing much improvement over my first-time experience. However, as a reminder of that first time experience, there is still, the dish attached to my home that Directv promised to remove all those many years ago! So now we have the old and the new attached to our home.

When I called initially to inquire about pricing, I ended up on the phone for nearly an hour, due to high pressure sales tactics. The representative was never unkind, and I could've hung up, but I ended up signing up for service, with the promise that I could cancel if I changed my mind. When I called to cancel, as I knew I would, the second representative took time to listen and did not try to get me to change my mind. He did ask questions about improving, etc. and I just said I would reconsider DirecTV at a later time. He was very friendly and very quick to provide what I asked.

We've had our current cable service for a number of years so switching to new cable service seemed overwhelming to even contemplate AND I did not want to change our email address. Although our new service hasn't been installed yet, all the DIRECTV personnel I've encountered are helpful and professional, making the change easy to handle, AND I will not have to change our email address. Looking forward to our new service.

I called in on my cellphone to make a payment to my wife's account and end up with them reactivating my old account and giving me a monthly charge for an account I don't even have. Needless to say, I got transfer all over the world to different departments. They brought up my account and told me I have a bill of $55 for the month. When I ask them that I don't even have services for that account, they then proceed to tell me it's only a computer error and there is nothing with that account. I told them, "you just told me I have a bill of $55," they then act like they don't understand wtf I'm say and talking about anymore.

Technician was excellent. Very knowledgeable & proficient. He answered all questions to our satisfaction. He took the time to explain all facets of the installation. He seemed genuinely concerned that we would be satisfied. He seemed to be well-versed in all phases of the installation.

I am just very surprised how I was treated especially after cable tv. Great job. The reps didn't push anything I didn't want. Also the pricing is way more than half of cable tv. I am really excited for the change. I have been paying way too much thru cable and then being treated not very nice. A fresh air of new tv is going to be wonderful. Thank you.

The customer service was very helpful in resolving my issue. It did not take a long time. I rarely have an issue with the three receivers and I watch TV everyday. I recently bought an iPhone and I was able to get a deal and save money on my current account.

I ordered a bundle from DirecTV and AT&T Uverse for television and internet services. Here are the problems I encountered (and I'm sure this is not a full list):

I recently became engaged in an unwanted contract with DTV. I have tried to be patient. However it has been a little over a month and the service is trash along with their resolution department. DirecTV/Verizon whomever they are recently broke ground in my area. They do not offer a trial period nor are they understanding with the poor quality of service they provide. I called to gain clarity/cancel my service to be treated abrasively and very curt when I informed them of my dilemma and unhappiness with the service. They lock you into a contract with no way out other than paying $20/month for the remainder of your contract (2 years), charge more to minimize your service (an avg of $40-$100) or get told they will fix the matter and never contact you. As a frustrated client, I have contacted my attorney to look into their poor practices and customer treatment. They only provide you with 24 hours after installation to back out.

The consumer report that Directv runs to see if new customers qualify should be shared for the AT&T credit check. I don't have the internet that I anticipated getting when I initially signed up and my credit was checked more than once which already lowers my score.

She was very helpful and answered a lot of questions for me that the sales person didn't answer. Forgot to ask and told me once I get it approval from my landlord just to call and they'll schedule a hook up.

Needed to find out if sports programming was included in my package. The customer service rep was very kind and courteous. I would recommend DirecTV to a friend. I was very pleased with the answer I got from the sales rep. Cannot wait to get the service.

Love how quick and easy it was to get everything settled in, from the customer service rep to the technician. The technician explained everything that was to be done and made sure everything was working properly. He didn't rush through anything. Would really recommend.

So far services provided has been great. Pleasant and knowledgeable customer services has thus far been provided as well as patient customer service. Every question was answered thoroughly by all of the representatives I have been in contact with. Overall great job. I would like to see if it lasts. When my first bill come then I will let you know if anything changes. Usually getting your service breeds a friendly nice rep but after you are in contract and (hopefully NOT) hidden fees pop up their attitudes and helpfulness will hopefully not waiver.

Efficient, courteous, friendly, timely, assuring. Everything works well and the installation person was considerate and helpful, in all regards. He did everything he was supposed to do and even more when he could and he saw that it would be helpful. He didn't leave a mess. He was pleasant and nice, ok?

This Company disconnected my service for no reason on 11.11.16. I have been a customer since Jan 2016, all my bills are paid and current. Rep agreed I was current with my payments. But said I had to pay them 40. Right then, if I wanted him to be able to pull up my account in order for him to troubleshoot why my service was disconnected. I said “No.” That is crazy, why would I have to do that, when I am a customer and am paid up to date? He said I could be charged an early termination fee. I was furious. They disconnect my account for no reason, and then ask me to pay 40 dollars to give me customer service, then he said I was going to be charged an early termination fee because I would not pay the 40 dollars right then and there.

I am a new customer to DirecTV. It has not been installed yet. Everything has been great so far. They are doing the installation on Thursday. When I called they answered all my questions and was well knowledgeable. I am looking forward to working with DirecTV and AT&T.

It used to be if you were having a technical issue you could call them and straighten it out fairly quickly. Not now. Under the new AT&T culture not only are you not gonna get your movie but too bad. And if they say "We'll call you back" don't count on it. And if you're watching your movie at night when the real world gets home and watches t.v. and need help, apparently they've all gone home. Call at 8 am to straighten out the issue from the night before. They've burnt me now for 5 movies plus... there's a Douglas there that says he can't restore your movie but he can discount you six months on a better package deal. I'm telling you it's just bizarre... crazy! There shouldn't even be an argument about getting a 72 hour movie you've purchased but there is. So far no calls, nothing. I'm beside myself. If they weren't such a monopoly I'd cancel in a heartbeat.

I had been with DirecTV for years, went through a divorce and decided I didn't want it any longer. I called to end service, told them it wasn't worth what it was costing me every month, they offered to lower my bill to 55 dollars a month for one year if I would keep it. I agreed to keep it. First month, 55.00, second month over 90.00, third month over 100.00. I called them again to cancel, they said they would fix it. Promised me two years at 55.00 a month, I agreed.

My initial experiences with Directv have been very positive. From the sales reps to the installer all went well. The only downside was the receipt of multiple emails requesting me to review my contract and terms and conditions documents. There was nothing way to respond that I had done so.

Overall I ended up being a happy customer. It started very rocky but the supervisor Curtis and tech ShaMarkus got it all together with no problem. Awesome job and I'm very pleased. They did everything within their power to make sure everything was set up timely and correctly.

Buyer beware!!! When I signed up for DirecTV they gave me a promotional price for one year. I was not aware that I was signing a two-year contract. Now that my year is up they raised my bill to almost double without any notice. When I called to cancel they told me that I have to pay an outrageous cancellation fee! Such a dishonest way to do business. I will warn all my family and friends to never signed up with your company. I'd rather pay the cancellation fee than give you my business.

I would like to write a recommendation for the installer who came and did an installation Saturday, November 13 for my Directv. His name was Alex ** with Goodman Industries. Alex went above and beyond to make sure everything ran smoothly with my service. There were several issues and he worked non-stop and diligently to resolve every one of them. He had to call in extra people but always remained polite and friendly with a smile on his face. He clearly explained every step of the process and made sure I could understand what he was doing. He kept me updated on his progress and kept reassuring me that no matter what happened, I would receive the service I was paying for.

Very friendly customer service, fast installations, lots of channels. No problems. Glad we switched to DirecTV. It has more channels for less than the other cable providers. We haven't had any problems except we weren't given a booklet on what channels we have and weren't shown how to use the remote. But we figured it all out.

Everyone from day one to installation have been knowledgeable, pleasant and take pride in their jobs! I would recommend them at this point. I am a new subscriber so I have not had to deal with any issues at this point. However, I don't anticipate their handling of that to be any different!

The guy that came out to program the service was very helpful and understanding about the service. I would recommend the products and services to my family members also friends. We are enjoying the new service and look forward to getting more plans added soon. Thanks for your good services.

After doing some research on the internet, come to find out I'M not the first person to be scammed by DirecTV. They offer you a reduced bill for two years and then tell you the next five months has to be paid in advance with Amazon gift card. Also you will get a $100.00, visa gift card if you sign up... My caller ID showed it was DirecTV calling and after checking the phone to my bill, of course I thought it was a special promotion as I was told...not so... and no cooperation from DirecTV. They are aware of this problem because their account has been hacked and we/Me the consumer are out of money, because DirecTV won't do a darn thing about this problem. Beware.

Directv had the best options and prices, I'll be in touch with future property purchases. Customer service representative was very nice and more than helpful from initial conversation to final instructions. I will definitely recommend Directv to friends and family, as most of them have Directv already.

I called for an issue regarding my bill and the staff was helpful and qualified. I recommend DIRECTV to all my family and friends. My issue was resolved in a timely manner and I am thoroughly satisfied with your service.

After years with DirecTV, the customer service has become terrible. They used to send an email saying my bill is due every month, now nothing, and my service stops at 2am saying ''service interrupted'' and to call an 800 number. And after calling, what a shock, THEY ARE CLOSED. Ever since AT&T took over they have gone way downhill. Time to look into DISH.

Very helpful with my question. I only called to see if there was a sooner date to install but the man was still trying to find me one. I am very excited to get my DirecTV here and set up. My husband will be even more excited because now he can watch his sports every morning and every evening. Thank you DirecTV.

Very helpful and friendly. Not pushy or overbearing. Communicated clearly so was able to understand the services and what we were signing up for. Broke everything down for us and made sure we had the best fit for our situation. Appreciated their patience with all our questions and their honest answers.

We joined DIRECTV December 2015. They would only give us a one year agreement and now that I am trying to update my dish they want to charge me for a new one and trying to update my service and get other features. They will not even talk to me, won't even listen to me, won't offer me anything. Now that they are with AT&T they are offering so much more including the two-year agreement and better dishes and they won't even discuss given me any options without charging me an arm and a leg. I get HD service but my guide is all messed up and they won't even figure that out for me.

Worked with a supervisor on getting two new iPhones and service for over an hour. Hoping that everything comes together the way I ordered it. He was very thorough and made sure that all the information was correct. I wish there was a more expedient way of adding this service.

Everything was handled professionally. The only issue I had initially was the sales representative did not let me know about extra charges for when the technician came out to install a pole for the satellite dish. I called back and spoke with someone else and it was handled with ease.

We had DirecTV once before. Wasn't very pleased with it at that time but everything was set up in a different location due to so many trees we have in our yard house. This time we don't have any issues. Willing to give it a try again.

Very helpful with my rebate form. Keri was awesome and very helpful, so far we are enjoying the service very much. Thank you so much for helping resolve all my issues. Need to bundle my phone with my tv bill. Happy Thanksgiving! May you and your family be blessed!

DirecTV is borderline unconscionable. I signed a contract with an indefinite term which stated that if I cancelled, there would be a $15 cancellation fee. I confirmed this over the phone with their customer service people, who assured me that the phone call was being recorded if any problems arose at the time of cancellation. 1 year later, I cancelled the service because the service was shoddy and I was moving. When I cancelled my service, they informed me that I was in a 2 year contract and there was a $260 cancellation fee. I told them to transfer me to their legal department immediately because I have a copy of the contract and was assured a year ago that the cancellation fee was only $15. They told me their legal department would contact me within 7 days. I told them, under no circumstances, was my card on file to be charged the cancellation fee and that I was disputing the fee.

We have been a long time customer of DIRECTV since 2002. It stopped working today so I call and was told we needed a new box and that we would have to pay 20.00 for shipping and handling which made me a little upset. If I was a new customer I could get a lower rate and all new equipment for free. Just don't sound like they are taking care of long time customers so I'm canceling my services first thing in the morning.

As all my interactions this far have only had to do with initiating the service, I cannot say anything about the service itself. Everyone I have dealt with so far though has been friendly, knowledgeable, and efficient. If the product is as good as the people behind it, I will be a very happy customer.

The majority of the people that I have talked to in the 3 days that I have been a customer have been fantastic, they know their product well, and do a wonderful job of setting accurate expectations. There were a few during my calls today that I can only imagine were rather new, as they transferred me around a few times before I could get my request taken care of. I was cold transferred twice to associates that could not help me, then was provided with a different number to call and told I couldn't be transferred to that department. When I called the number, it was a basic automated system that didn't have options to suit my needs, which ultimately routed me back to regular customer service, and a lovely young lady who had me all squared away inside of 3 minutes.

The service was great and installations were easy. Walter the install guy was very helpful and great to have in my home. My only issue is their customer service people were kind of slow and made me wonder if they got paid by the minutes as per the wait time I experienced.

You seem to have a great team from the person I signed up with all the way to the ground crew that installed our service. They were professional, friendly, patient. I had a wonderful experience with your company and plan to be a customer for a very long time. Thank you.

I'm very happy with my DIRECTV and my kids are happy too because they can watch cartoon and Christmas shows. The guy that came and installed my DIRECTV was very nice and respectful and any question we had he answer for us with no problem and I thank y'all a lot.

Very good, highly recommended... Job well done. Very helpful and patient, took her time... The service was excellent and well received. I am happy I chose this service. Can't wait to start service. Keep up the good work.

The woman I spoke to to reschedule installment date was wonderful. The tech that came and installed the equipment was very friendly and professional. Showed me how to use it all. Answered questions. Very pleased so far. The deals were great.

All sales and technical representatives were knowledgeable and efficient. I have had DirecTV for only a few days but the experience so far has been exceptional. The TV installer even made a second trip to drop off a tips booklet to help me understand how to use the system. Thank you all.

The whole process was quick and easy. The tech was professional and was a really cool dude. He didn't even initially work for DIRECTV and got the job done right in little to no time at all. Great service all around. Very happy with the connection as well.

Installation was great and the technician was outstanding in providing excellent service and explaining the service, operation, and services provided by DirecTV. He also left me with contact information should I have any problems on how to contact his supervisor and himself. This is something that I'm not use to in this type of service. Kudos to AT&T.

Everything works after straightening out order; kudos to the field tech who straightened out my request and showed me how it worked. I had to follow up the Uverse disconnect and return the equipment. That took a moment. My service is working fine and so far there is no problem. My biggest issue was Sales did not get my order correct.

I had a smooth and accommodating customer service. The customer service from the phone representative and installer were helpful, informative and pleasant. Thank you. I would definitely recommend DirecTV to all my friends and coworker. I would let them know how easy it was to strategy DirecTV.

I placed an order for a DIRECTV installation on Oct 27th and it was scheduled for Nov 10th (2 weeks later). OK, I live in a small town in Wyoming, and understand that's reality here. The tech didn't have the equipment needed to mount the dish. I was told by the representative, on the phone, when I called rescheduling the installation, the next date available was Nov 29th. I said I wanted it scheduled for the next time the techs were coming to my town (Nov 15-16-17). The Rep told me that wouldn't be fair to the people scheduled for next week. That I was to drop to the back of the line, because of no fault of mine. I said "fair" should mean to schedule me for the very next time the tech came to my town. I was on the phone for 23 minutes and was disconnected. Then again for 19 minutes, and was told the supervisor I ask to speak to were all busy, which is when I ended the call.

I really enjoyed my experience with customer service. She was lovely and efficient. She resolved my issue and answered my question with relative ease. I would recommend DirecTV to my friends and family. I will not hesitate on calling customer service in the future.

I was attended to speedily through the day of the installation. The technician kept me at home for a whole day till I called and was attended to and rescheduled for the next day which the rest is history positively.

Our experience was great. Great technology and great technician and very helpful. Answered all my questions and I would recommend to anyone. The prices are reasonable. Like the online app and my kids like the traveling app. We had suddenlink and my kids are glad to have nick jr back.

Great difficulty getting questions about account answered, bounced around with multiple reps, disconnected. Ready to cancel my order but last rep was finally able to swiftly and efficiently answer a few simple questions. Seems like a great disconnect between ATT and DIRECTV.

I've have service for 4 days (including today). I've already had to call 4 times regarding billing/account info. Every rep I spoke with said the information (about their own policies) provided by the previous rep was incorrect. I am so upset I want to cancel service. I regrettably signed up for bundle through Fios, and by default have a contract with DirecTV. I understand and read about the cancellation fee... but they wanted to charge $480 for 4 days of service. They claim it's because the tv service had no issues.

Very helpful. Field installer first attempt was lazy and marked my account as homeowner's not home. Second installer was great. Did not receive a call that he was on his way. That would have been helpful since I have dogs that needed to be put in their kennels for his safety.

I love you all service that you all for giving me the opportunity to be a part of your service. I would definitely recommend my family and friends with your service. I have to tell them how good your service is and happy like the people that work with you guys are.

I have had DIRECTV for 12 years and I liked it up until the 9th of October. When I was in the process of buying a house and was about to move they decided to take over 1000.00 dollars out of the checking account without asking me and when I called them on it they said that they can do what they wanted without letting me know because they had my card numbers from when I would call and pay my bill and when I asked if they were going to put the money back they said that in my contract it say they can take the money out of that account whenever they want so I told them that I was going to call a lawyer about it.

This company is BAD!!! They change your Bill every month. Tell you one thing and It changes soon as You get off Phone with rep. They care less about the customer. Money is more important. Been with DirecTV For over 20 years. Had to fight more with them now than ever with AT&T buying them out. Bad customer service. Beware!!! Not worth going to till they change the way they operate.

Since AT&T bought DirecTV, billing has been a nightmare. Every bill for the last six months has been at least 100 dollars over what I was promised. Every time I call I have to give them name and dates of employees I have talked to and break down every aspect of the bill where I am being overcharged. When we finally get the bill squared away I am promised it will be fixed. The next month I have to go through the same process all over again. Every time it takes at least an hour. This is the worst experience I have ever had with a single company.

DirecTV over charge and add it channels without approval. My bill was $199.98 for only 1 month. The packages have too many advertisement channels. They also added NFL Sunday Ticket without my approval.

My service rep was wonderful. He was very helpful and knowledgeable. He was able to recommend the right package for me. The installer Cedric came when expected and was very courteous. He did everything that he was supposed to and answered all my questions.

Ever since AT&T and DirecTV merged we've had nothing but problems with our bill. It creeps up every month and we've had to call every month to get our bill corrected. We get disconnected, and they say they'll call us back but they never do! All they want to do is go over your bill to explain why they're charging us so much and it never matches to what we were told and guaranteed our price would be before taxes. In the past 12 months I have had to call every month to dispute our bill and I'm on the phone from 45 min to two hours. No one should ever have to deal with a company regarding their bill every month. They say they record conversions for quality control and for learning purposes but obviously that's not the situation.

I called in response to a promotional offer code WBK11 to reconnect service. I asked to speak with a supervisor because the representative could not answer my questions and ignored the "offer code" I had given him. I spoke with a supervisor named Anthony in the Florida Reconnect Department. I explained in March, prior to AT&T buying DirecTV, I cancelled the DirecTV because of the problems with service and had set up the AT&T account under my name because of promotional offers. I explained I wanted the DirecTV account reconnected under my name so I could bundle it with the AT&T account. At no time did the supervisor Anthony state this could not happen. Instead he stated he would have the account reconnected under my name and have the representative Wess complete setting up the account. Then I received 3 e-mails addressed to "Larry **" not "Lynn **."

Good customer service. Knowledgeable. Understanding. Hard working. Outgoing. Versed in the products and services. Willing to listen. Took all my information down correctly the first time unlike the CenturyLink customer person who put me in to port my number to a home phone.

My wife and I did the 2-year contract with a promotion for the first year with NFL Sunday Ticket for $41 ($31 with my friends $10 referral). After the first year, we knew our promotion would go to full price and no NFL Sunday Ticket and our new total would end up being around $87. I calculated the difference in paying 12 months or paying the cancellation fee, the cancellation fee came out cheaper. So I called and cancelled. The lady was nice and polite and said that I was actually calling on the last day of the service so the next day it would turn off, which seemed convenient. The next day, a Directv rep from the Retention Department called to make us a deal and I talked to a nice lady that, after about an hour of negotiating and figuring out numbers, she was able to get me a deal with the Select package and NFL Sunday Ticket MAX for $41.92 a month. Awesome!

So far DirecTV has been much more efficient and attentive than my last cable provider. The product is more simple to use and set up as well. Your staff has been helpful and fixed any problems that popped up. Great job! Will recommend to others.

There's not much to say. Everything was GREAT from putting my mind at ease, making sure everything was up and working right. Explaining every thing was better than when I first had it. Now I have to see if everything, they said is true. It was nothing but a head pain back then, that's why I got rid of them.

I contacted DIRECTV in July of 2016 to consider switching over from a cable company. I was promised an instant credit on my first bill and a gift card if I signed up. I told the sales rep I would consider it. The next morning I called again and I was told, by a different sales representative, that I would receive an instant credit and a gift card for signing up. So, I signed up. When I received my first bill, there was no credit.

Positive overall experience so far except for unable to change my install date. Everyone I've encountered so far has been very informative and helpful. I would recommend DirecTV to family and friends. Hopefully I can continue to receive the excellent service I experienced initially and any of the horror stories I've heard.

It was a good day when it finally happened. The tech was nice and I would recommend to other people. Everyone went out of their way to make sure I had everything I needed! Wifi is better. Thank you for making sure I was happy and able to run the system! Have a great day.

The entire process went smoothly and the staff were both friendly and professional. The cost of the plans fit my budget. I would recommend DirecTV to my friends and family if they ever have to make a State to State move.

I had a bad experience with DIRECTV with my last involvement. The TV reception in rainy or windy weather was horrible out most of the times. When AT&T (UVERSE) forced me back to DIRECTV I was disappointed. However, I want to be fair and give DIRECTV a chance. The installation team was very good and moved the incorrectly positioned dish from my prior involvement with DIRECTV to a better position to get me better reception during rainy or windy days. Hopefully this experience will be a good one. Now looking forward to a good business relationship.

Today as I was paying bills I noticed my bill with DIRECTV had increased by $30.00 from last month. So I call them and it is explained to me I had lost a promotional deal worth $20. I asked if they had another promotion to replace the one I had lost, I was told there was one for a $5.00. I requested to cancel my account and was told I had another year on my contract. I asked how this was since I had started the contract over 2 years ago when I bought a new home. I was told I had purchased new equipment and with that, my contract was extended another 2 years.

Could not get any signal. Recommended a solution. I have no control over the trees and/or tree removal that the install required. So, he recommended digging and installing a free standing post that would give a good signal and would not be subject to HOA tree trimming/removal. I'm thrilled with the recommendation and am waiting for the work to be successfully completed.

I couldn't have asked for a better experience and looks promising for future concerns I may have. From the initial setup of my service from Jasmine to the reps at the call center. I have experience some great service but this takes the cake. Glad I made the right choice to switch to DirecTV.

I'm happy with all service that was given by the staff. The man that installed was prompt and polite and very helpful and informative. The only problem I have is with getting my internet connection installed. It still is not set up.

The service was great, both on the phone and with the guy that installed the product. I would recommend DirecTV to anybody. He installed the dish in a way more convenient place than the previous one was. It will be much easier for me to sweep the snow off if needed.

My service/installation tech was VERY GOOD. He was very professional, polite and knowledgeable about DirecTV and explained services. I would definitely recommend him to anyone. He was very "aware" of my time and I feel as though he valued my time as much as he valued his. I do appreciate him.

You guys are great. Your service is good so far. If a friend or family ask about service I will tell them to call you guys. Hope to stay with you guys for many years. Hope to get the best service as possible when promote come up whole to get the same good deal.