DIRECTV Reviews

Very unhappy with Dish service. DirecTV was polite, generous and very very prompt.

I inadvertently gave the wrong address for my service. I wanted to install DirecTV at my summer home. When I read the service description, it showed my home address. I called and the problem was resolved quickly and easily with no inconvenience to me.

It was a great experience from the beginning call with the sales department all the way through with the representative coming to our home to install all needed equipment. Thank you.

So far I'm very happy. I was with Bright House for over twenty years and the price kept going up for little change in services. The last 12 years I had to exchange one of the boxes 14 times.

Happy with the service.

Tech was very helpful.

Very helpful and professional support.

So far, so good. I have been suffering with Mediacom Cable for about 23 years and pulling the plug wasn't easy. I hope it all works out OK.

Have found the people working for you are knowledgeable on what they are required to do. Even the man (Bruce) that installed DirecTV was very good.

Knowledgeable and was able to answer all my questions.

Laura was very professional and help me right away resolve my issue. I was ready to cancel my order and she make things great and I can't my order because of her.

Directv is number 1 for a reason. They are the easiest and most friendly staff to work with.

Time when installation people would arrive, I got an accurate answer.

Everything was done properly.

So far we rate reception very good. Very little to none loading/buffering when accessing Netflix or Prime or Hulu.

While the initial phone conversation with sales seemed to go very well, the installer arrived with the wrong equipment. I specifically ordered wireless equipment and installer arrived with wired equipment. It took two more phone calls to get the order right and the 2nd installer did a terrific job. Four TVs and the satellite equipment on my roof in less than 3 hours. If I didn't have the sales confusion I would have rated this 5 stars. I definitely would rate the installers work 5 stars.

The technician that did my install was awesome. He was very knowledgeable and professional.

DirecTV took $413 dollars from my checking account because I had to cancel early and without my consent or knowledge causing a deficit in my account and they did this without my debit card #. As a disabled person living on a small budget this has been very difficult for me. DirecTV is one the most dishonest comp. I have ever had. The misfortune of dealing with and the service was crap. Every time it rained the service would go out and we get a lot of rain where I live. Stay away from this dishonest company run by con artist.

Technician was courteous, effective and efficient.

The cable installer couldn't install my DirecTV because he couldn't get into the cable box. I had to reschedule.

Customer service man was very helpful.

I'm very happy with the help for the customer service.

The technician was very great. Brandon ** was very helpful and polite. Loved having him hook my cable up.

I had placed an order for DIRECTV and told my son-in-law had referred me and gave his name and account number. I had to cancel the order because I thought I was not getting the quoted price for 24 months. I then went and called Star Direct who I was told could correct the error. I thought everything was ok and set up an appointment to install. When I checked about the referral rewards I was told there was no record of it being recorded. That due to the fact Star direct did the order I wasn't eligible. Frustrating!!!

Since December 2015 we have been having trouble with DirecTV overcharging us for cable. They always charged in advance. When we decided to terminate their service they said they charged one month behind. When I received the last bill from DirecTV, I called them to confirm that that was the last bill and spoke to Dandrea and her response was yes. We went through the bill and she explained it thoroughly to us and that we have a balance of zero after we paid $153.16 which we paid it off in full and the confirmation # is **. We have told them that we have a different company but still they told us a lie about the bill. Since we have CenturyLink, DirecTV sent a bill to CenturyLink from 30th of March to April, which we did not have services with them, and she did not explain that to us.

Great customer service, easy to understand, very nice installation man was great.

I would recommend that Michael be set up on a lot of jobs. He was very courteous and professional. He did the job in a timely manner. His helper was a good.

I have had the easiest and best time dealing with this company. They never throw me for a loop or make me call another number. They are always willing to work with you no matter what you want compared to the price you are willing or able to pay. Shoot! When I was setting everything up the guy I was speaking to, Brian I think was his name, was the absolute best! He sang me hold music and worked with the channels I wanted and without even knowing my budget, made my price so beautiful I just took it!

After being with DirecTV since 1999 and keeping the same package that we started with over the years it has steadily gone up in price. There have been times that I have called and expressed that the price is too much for what I am receiving then after I tell them that I can't afford any longer they give me 12-month discounts sometimes. Constant battle with them doing something different than promised. The last straw was today when my same package went up $45.00 making it 107.28 a month for same package that I was paying $65.01.

How efficient and quickly installation was completed.

Great customer service.

Our technician was very helpful and accommodating.

Although it was pretty inconvenient to have a second tech come to our house after the first one said we wouldn't be able to get signal at our house. The second technician and the customer service rep who helped us rectify this mistake were absolutely great hence the five stars.

Rep was very helpful and made sure I was satisfied with his answers.

Am very very happy. Can't say anything bad. I love it.

Cancel contract. Everything worked out well.

The Sales Rep was great in putting a great package together.

I'm glad to be part of the DIRECTV family.

Sales people and customer service was very friendly and knowledgeable. Also very helpful.

The first premium TV service I had was DirecTV many years ago. I loved the service but when I needed internet, DirecTV did not have it, and still doesn't, at my location. So I went with Verizon, first with DSL and Later FiOS. I am now changing back to DirecTV but keeping Frontier Communication FIOS internet. DirecTV is working with me to coordinate the dates to accomplish this switch over.

I was happy with my experience with DIRECTV. The representative was very kind and was able to quickly help me change my appointment date and time.

Service representative did an excellent job.

Excellent reception, price, picture quality and channel choice. On the other hand they could possible have the worst receiver I've ever seen going to original cable many years ago. Lose total control of receiver, cannot change channels, read guide or access any numbered key. It sometimes takes 50 inputs to get to channel 3. Very frustrating, tried all search fixes along with DTV help. The receiver is an Extreme weak link. Beware.

Customer service was great!! They went above and beyond to fix my problem!!

My fiance and I were previous Comcast customers and after high bills no one could justify, very poor customer service, inadequately trained customer support technicians we looked into DIRECTV. Subscribing was simple, from the kind sales person explaining various packages to the installation tech who was fast, explained everything and beyond professional we couldn't be happier with making the switch. We are now your biggest recruiters and are working on friends family and even our landlord coming over, seeing the HD quality, the user friendly remote and features at a fraction of the cost of FIOS or Comcast...

The customer service man was courteous, friendly, responsive & knowledgeable customer service.

My HD channels are not working correctly. I have to use regular channels for the channel to work. It says the satellite is working right but then again nothing is blocking it or anything so I'm just wondering why it's not working right.

No problem. I needed to cancel an order.

Simple, fast and satisfying.

Moving into new apartment who uses DirecTV as their provider. Direct requires a two-year contract but my lease is only one year. Not a realistic term. I was told by DirecTV agent there was no other option so I signed with Dish TV using a tripod on my patio for the Dish... Too bad they have no flexibility for term of service.

I had to cancel my order and the customer service rep was wonderful.

Very helpful and able to answer all questions.

Placed on hold for long periods with DirecTV reps. Just the opposite with AT&T customer service.

Satisfied with discussion and results. Thank you.

Our installer did a great job. Communication has been good. So far so good.

I would recommend.

Technician was excellent and took such care that I was comfortable with my remote before he left!

I became a Directv new customer. Started my services back in January. Never in my life have I been disappointed as much as I am with DirecTV service team. First and foremost when I signed up with the bundle, the service rep promised so many other features that we never received. I didn't make a big deal about it because I didn't need those services anyways. On Wednesday I called to cancel the premium channels and the representative told me that I would be able to keep the premium channels for 6 months and my monthly bill will be lowered by roughly $20 dollars a month. I said "Great!!".

This is my first time using satellite. My experience has been great so far and I am looking forward to a great experience with DirecTV.

Excellent customer service from Wes at Directv! Thanks for being professional, helpful, and making me smile!

It was very good. The sales representatives were very helpful and met all my needs. They took their time and didn't rush. They were very neat and efficient. I asked very few questions cause they explained everything in a very good manner. For my overall experience with the DIRECTV crew and its services I am very pleased. I will refer the services to other people to get my Gift cards also. Thank you so very much.

Had to cancel because landlord didn't approve. Got my refund right away and the experience was great.

We had a installation appt. today, Friday 5/6 from 12-4. Received an email at 2:02 stating the installer was still scheduled to arrive during the original appt time. No other communication! Finally at 5:30 I called DirecTV. Was told that the installer would not be able to accomplish my installation today. The best they can do is offer me an appt this coming Tues. Four days from now! So, we are without TV and they will not reschedule any appts so that we can get our equipment installed prior to someone who scheduled their appt AFTER we did.

DIRECTV was easy but AT&T was very difficult.

Everyone with the DirecTV family sales service and installation guide was pretty great with me. I was very pleased with my installation help and service.

Signing up. All went very well.

I would recommend to friend.

Representatives were very good. Hold time was terrible.

Derick was very professional & helpful. He was very patient with me as he explained how to use the Genie, etc.

I looked over the packages and wanted the Xtra and was able to switch before tech came out.

My first experience calling for information about DIRECTV was a positive experience. Questions were answered. Service member was very knowledgeable of program elements. Because he provided answers to my questions I won't have to call back. I am confident that if I need help in the future the Service Center will be able to answer my questions.

When I called in to start the process for getting service one of the reps there told me that my connection date would be on the 4th of May. I received and email from your company for confirmation and the date there was for the 10th. I of course was baffled. I called and spoke with a lady about it and she apologized and helped settle the problem. The date is still the same but I am very glad that I received the rep. that I did.

My rep was fantastic.

All I wanted to know is if my install had been put off due to rain. It rained that morning. I got my answer. End of story.

The service representative was friendly and helpful.

Completely would recommend to a friend. John was an incredible employee. I would highly recommend DirecTV to all my friends.

I'm satisfied. The salesman did not include Internet, as we discussed. But other than that, every other encounter was handled well.

I had an issue that DirecTV took care of right away and made sure that I was satisfied. Thank you DirecTV!

Because of the fabulous customer service I received from Angela in Miami. She was friendly and knowledgeable. She answered my questions and resolved my issue in a very professional manner. I don't have Directv services yet. It is being installed tomorrow.

Wrong price for new cable services. Jay your customer services representative was amazing and work with me until my problem was resolved and I was satisfied with the solution.

We waited for a week to get them to install the dish and was told the installation would be free so the installer gets to the house and says he can't find a signal which is not true because all of our neighbors have it and he also told us it would be 180 dollars to install it. After talking to managers the installer called his supervisor and put him on speaker phone. The supervisor did not know he was on speakerphone. He proceeded to say that we already got a discount and if we did not like it we could (and to make this family friendly) ** OFF. So needless to say we are very upset.

Marlin explained all the problems I was having and corrected them.

I have had a good experience with everyone whom I have encountered so far. The installation is neat. The equipment has met my expectations.

Great help changing my banking information.

Everybody that I dealt with was awesome. All my questions were answered. Thank you everybody at DirecTV. Just chilling and enjoying my new service. Will definitely let all my friends know your service is the way to go. Have a great day and thanks again.

First off I was asleep when someone woke me up knocking on my door and ringing my bell. I answered and it was AT&T or DirecTV whoever they are selling these services. He asked what I was paying for my cable and internet. After telling him I only paid cable he told me he could let me pay less than that for both. Telling me they were doing all these great promotions to get their customers back since they have lost a lot. Should've told me something then. But I let him sell me the dream.

We had no problem with DirecTV - It was with AT&T who were the rep we talked to and cancelled out with. They were too pushy and we couldn't have time to think about the purchase. Therefore we cancelled and stayed with our prior carrier.

I have had a generally good experience with DIRECTV. I appreciate all of the deals that I have been given and the people that I have worked with have been pleasant and helpful. My only complaint is that the date on my installation was changed without me being consulted first.

Talking with reps whom I can't understand and they can't understand me.

I am glad we switched! Customer service is key and they are very professional. The installation service was great and I would refer a friend.

Call to find out if dish would be installed. The first person I spoke with appeared to not understand my question and had to repeat several times. I assumed they did not understand English very well so I asked to speak to someone else. She transferred me and that person handled my question.

I did recommend 3 friends today. They were in the same situation like me.

The gentleman that came out was very easy to work with, answer all my questions.

Everyone was very knowledgeable and considerate with just what I wanted.

Customer service rep was very helpful and resolved my problem.

I would recommend their service to anyone who needs a service like them because they do offer the best. So far DirecTV also cares about their customer's wants and needs... This is one best recommend cable and internet companies to be part of.

It took way too long to make the initial sales call, over an hour. Then I had to call pending orders and they had to cancel the original order and redo it, which was an hour. They spelled my name incorrectly, so I had to call back and have that corrected. The second order also increased the price by $10 per month for the exact same service and the explanation was that the promotional codes were different. I had service installed today and it took 4 hours to install. I had to call off work, which I do not get paid for. It would be great if I were compensated for all of my lost time and the increased price on my bill.

Wonderful, awesome and great customer service!!!

Great customer service. A big thank you for making me feel like a valued customer.

Sign up for service easy as pie. Thank you.

I've just had Directv installed, replacing Dish. Directv sales people are absolutely trying to deceive new customers. They say things on the phone to close a sale with no intention to deliver. I responded to one of their flyers I received in the mail. During the phone call, I especially liked two things with their offer. A channel line-up including Tennis Channel was offered with more channels than my existing package with Dish at a slightly lower monthly price. But more importantly, she said the four genies I needed were going to be wireless. I really liked that as it was going to allow me to watch TV out on the deck in the summer months.

I gave DirecTV an overall rating of 4 star. Because the on-site installer ran the cable thru the middle of the room. Instead of installing the cable around the parameter of the room.

I had a good experience.

So far, so good. I was a long time Dish customer, so I hope the quality customer service I am currently receiving continues. Thank you!

He explained fully everything about all functions for the DirecTV systems. He also did his job efficiently and was friendly.

Thank you for such a great experience in helping me transition back to DirecTV!

The representative was very professional, friendly, and helpful. He answered all my questions, got me the discounts I wanted and found out what I needed in a TV service. The employee was a pleasure to work with. This is the first time I have had DirecTV. I found it was a pretty seamless process.

I highly recommend DirecTV to all my family and friends.

Cable TV. Very pleased.

I was very pleased with my experience.

I attempted to sign up for DirecTV because they claim to be associated with the eScrip program to raise money for schools. It took over 30 minutes to complete the process and schedule an installation. I was promised that I would then be transferred to someone to customer service to make sure my daughter's school would receive the eScrip credit. I was transferred 3 times and spoke with 3 different people who knew nothing about the service that was promised on the website.

This was something totally new to us. We do not do any type of TV extras as we are not watchers. So to set this up for our tenant in our rental home was a breeze. The initial contact representative was very informative, patient, and kind. She even repeated things for me to actually write down for reference at a later date - she knew the packages and looked for the best possible prices. She was great!!

I couldn't get a channel on my Noble device.

The technician was awesome!!! :) Anthony ** does great work. Should have more guys like him. He actually cares about his work and his customers.

The phone representative did a great job of explaining the order, all charges and making the changes I requested.

Channels like ESPN, ESPN2, FS1, FS2, beIN sports (English) & science channels are only available on expensive packages. DirecTV should review their packages.

It was good. My only issue is we need excellent internet in my area.

I would recommend a friend cause I've received great service from ordering service to the installation service.

Totally Awesome. I don't know what y'all do to get such great customer service, but keep it up. Once I find something good I stay with them, been with my bank for 12 years, been with AT&T for 9 years, let's see where this DIRECTV relationship can go!

Had an overall great experience with sales and install. John was great and went above and beyond.

I've been a DirecTV customer for nearly 12 years. I'm ready to cancel now due to exorbitant bill increase and total lack of customer service. I keep calling, waiting on hold for a long time and then keep getting disconnected. I've "spoken" with different individuals on Facebook about my issues and they promise to get back to me but months go by and no follow up. Today I attempted to chat with a customer service individual but their online chat is tediously slow (thanks AT&T) and a complete waste of time. The person on the other end could only apologize. I don't need apologies. I need someone to help me lower my bill and listen to my comments about their lousy customer service.

I enjoyed every word with the rep. He was an awesome guy along with the ATT guys.

I have had nothing but good feelings from all of my contacts with DIRECTV. Keep it up.

DirecTV customer service tech support is unprofessional, unacceptable, and was not appreciated. To be addressed with responses such as "if you're not going to do what I say" or "you'll be helping my ears" which was the response I was given after I ask to speak with a manager secondary to the unprofessionalism from the representative. Which also followed with "well, all the managers are at a meeting and cannot speak with you, but I can mail you a complaint form for you to fill out." Which I declined and demanded to speak with a manager. I was denied such request and I was told "well, they're all in a meeting and I don't have time to stay on the phone with you."

The people with DIRECTV have been very helpful. They came out Saturday to hook up the TV service but couldn't find a place in the front yard to put the dish. Our landlord said it could not be attached to the house. They did not check the backyard. They said they would send a supervisor out to check in the next few days.

Installation very friendly and helpful.

So far I'm very happy with the service!

I had something come up that disrupted my decision about activating an account with DirecTV at this time. The representative handled everything friendly and very businesslike.

I am very happy with my DirecTV experience. I had questions and called customer service a few times, with excellent results. The tech that installed my DirecTV was very nice, knowledgeable, and efficient. I am very happy with the price and services provided, and the user friendly Genie is great.

I called in because I was having an issue setting up my online account. The representative very quickly identified the issue and resolved it for me. She even went over my sales order to make sure everything was correct.

Takes forever to get directed to the proper person and/or department to have a specific question or inquiry answered.

Everyone that I came into contact with while dealing with your company are credits to it. The installer came out to verify what was needed. Instead of giving me a bad product, by not having the correct line of sight in my apt, he explained the problem. He was the one that reminded me to get my refund. Then I spoke with Mimi. She was professional and friendly. When I move again, those 2 people made me want to try again to use your product.

DirecTV is very good. It is AT&T is the big problem!! They should decide if they have want to sell Internet and Phone in my house and in the area. My neighbors has it.

Took care of the problem in no time.

So far so good. Don't have any complaints or issues about the service.

Sales rep said my other boxes would be wireless. When installer showed up I was told that would cost extra. I called customer service and the representative went above and beyond to resolve issue.

Overall good.

Needed to change my install date due to the weather. The person on the phone was pleasant and quick in changing the install date.

Everyone we've dealt with has been very courteous. We do not like "hard sell" and have not been subjected to it. However, everyone we've dealt with has told us about possibilities and answered all our questions with candor and completeness.

So far I have been treated fairly and reps have been good at coming up with solutions to fit within our budget.

Overall experience was well. I give Manny a 10!

Installation - Techs were great. Only issue was that I was not informed upfront about the charge for pole installation. Called Directv and quickly had question answered and resolved.

Question about my new service. I called about my question and it was answered with only 1 phone call!!!

Needed to reset the install date.

Total service was good. Tech was excellent.

I received several emails from AT&T which gave me a different date than originally told for installation and showing a new phone number which I did not want. However, that was finally corrected with an DIRECTV representative and especially the LAST PERSON I spoke with.

Dealing with customer service - professional and efficient and resolved the issue.

Very happy with the sales, service, and installation. Very pleased.

We had the wrong address on our work order, and Joan went above and beyond to help me resolve it, plus provided additional helpful information. Thanks!

Representatives were very helpful but they all sounded like robots at certain times during the conversation, as if they were reading a script, which they probably were. Aside from the impersonal conversation they were able to do everything I asked so I'm a happy customer.

After 12+ years of being a loyal customer, I finally decided to cancel my Directv service. Over the years, service has gotten worse. The last straw was when they upgraded my set-top boxes about two years ago for two separate TVs via a splitter of some sort, and the 2nd TV constantly loses connection with the satellite dish, requiring a full unplugging at the main entry point and restarting for it to reconnect. When I asked for someone to come fix, Directv told me they would charge me a service fee just to come see what was wrong. This week, I just decided it wasn't worth it anymore. I don't watch much TV anyway.

I could not make the full payment for my past due balance for the first time and none of the representatives seemed to care. They just didn't accept split payments. Very rude. I asked to cancel my services and no sign of trying to retain their customers. Done with them and switching to a different company.

It was storming Friday, 4/29/16 and the tech arrived anyway. He came in and surveyed what TV's would be connected. When advised what the apartments would allow he advised what equipment device would be needed. Then instructed me to call customer service and reschedule. He apologized, very respect and professional young man.

I recently switched from DISH to DIRECTV and I am fully satisfied now. I don't see how DISH is still in business. Y'all are awesome.

I hope DirecTV is as good as Dish was for 15 yrs. Hope the service is better.

You guys are awesome.

Each experience I had with AT&T has been extremely helpful. I couldn't have had a better experience than with these professionals. They were patient with me as well.

The CenturyLink Cust. Service rep told me I was getting The Outdoor Channel and 3 months of HBO, Showtime and Starz as part of the Ultimate package which was not the case. I had to call and pay for the OC and ask for the promo of the movie channels.

Because of the costs each month, I decided to cancel my services. I returned the required boxes and was sent a final bill. I had not yet paid it, and when I sat down at my PC to pay it, I saw that DirecTV had already taken money out of my bank account the day before WITHOUT AUTHORIZATION!!! I called DirecTV immediately and was told there was nothing I could do to prevent it from happening in the future. I asked them to remove my account information and was told that DirecTV will keep that information in their files. In order to stop them from ever taking any additional funds from my bank account, I will need to close my bank account of 10 years and re-open a new one!

Customer service representative was very helpful and knowledgeable.

Reschedule and update order. She was very nice and helpful.

I would recommend to a friend however we were unable to get service due to our location. I really wish there was something Verizon could do for us to get service. Maybe a larger dish or pole to prop the dish. Not sure.

Person was friendly, helpful, upbeat, quick to resolve problem. I called to set the install date. It was done on the date and time I wanted. What more can you ask for?

Took 6 representatives to clear up issue. But was satisfied.

Excellent customer support.

I've always been an AT&T customer and never had any issues with my service. Once they merged with DirecTV, they offered me an awesome package that allowed me to switch my U-Verse TV to DirecTV at a really good price. The first install didn't get done because the DirecTV dispatch sent the technician to the wrong address. When I called and told them they were at my old address, they made me reschedule and would not send a technician out the same day. The second time (this morning) the technician left without a word.

Technician was friendly and worked quickly and quietly and minimized interfering with thing going around in the household.

My late husband and I had been with DirecTV since 2005. We wanted reception when it snowed in the woods of Maine. We did not get that with Dish so we changed companies! We were happy with our decision. In 2013 my husband died unexpectedly and the account became mine. They still considered me a customer since 2005. In 2014 I made a decision I could no longer remain in the cabin in the woods, at age 67 I could no longer survive in the woods alone, so I moved.

Had a great time with the installer. Showed me all I need to know and would highly recommend him to anybody. Thanks again.

I've been with DirecTV for 13 yrs and love it. Had the movers pkg twice and it's smooth and easy. Have recommended to friends and will continue to do so.

Everybody is very helpful and very good at what they do.

Acted on my request immediately.

I'm very happy with DIRECTV because when I called them they didn't have me on hold like other company does. And service was very prompt. Thank you.

I contacted your customer service and the person on the other line impressed me. She knew her job and you could hear it in her voice. She tried to get me not cancel but my husband did not want a satellite. I wanted to change to save money.

Customer service - Professional and accurate response.

Installer was unable to get line of sight to satellite so I called to get refund on initial deposit. Rep took care of me quickly and my refund was back in my account the next day.

Before AT&T took over I never had one problem. Now I have problems. Got on my PC to go on my DIRECTV account to add "HBO" channels and it was impossible. So I called DirecTV and got passed over to AT&T, back to DirecTV then back to AT&T. The only problem I got solved was to add HBO, but not the problem with my user ID and password to log onto the DirecTV site. They won't even recognize the DirecTV account number. The "technical support" with AT&T suggested that I just create a new account. Tried that and that is when I found out my DirecTV account number is not recognized either along with user ID and password. I have spent several hours on this problem and I am sick of it. Knew the minute I heard AT&T took over DirecTV that they would make a hash job of it.

Steven handled things very well and got the job done. Job well done!

To this date, my service has not been installed.

The installer was great.

Only disappointment is that out of 145 channels, only maybe 10-15 we would watch. One of my favorite channels I thought we would be getting "Nat Geo Wild" is not part of the package.

Although they could not officially set up my dish due to no line of site to satellite, the techs in the field and the reps over the phone were great to work with. DirecTV refunded me the setup fee right away. I wish I could have DirecTV!!! And they do have a 2-year locked in rate!

Very happy from the time I placed the order to the installation... Satisfied.

It was a great experience and an easy transformation from Verizon to AT&T. Will recommend it to all my friends and family.

Directv charged my checking account $924 without my knowledge. 4 customer service representatives later (last from corporate) I was able to figure out why. I moved because I had to downsize due to financial situation therefore I suspended my services with Directv until I was able to figure out my financials at the new house. I reconnected a few months later. However, they opened a separate account instead of reactivating the first one therefore I had two contracts! After the suspension was over at the first residence (6 months later) and when they were unable to collect 2 months of services they turned it into a termination and charged me disconnection charges of $924! Without my knowledge or given me the opportunity to rectify the situation.

I have been a DirecTv customer for years. In the last year, my bill has changed amounts every single time. When I started my contract, it was $41. The last bill was $84. I called a few months ago and spoke to someone who wasn't a native English speaker. They assured me that I would go back to what I was charged before, which was $41. The next month, it was $41. The month after that? $95. A few months later, when I had finally had enough, I called to cancel services. Guess what? $400 early termination fee! When I asked to speak to a supervisor, I was placed on hold for 45 minutes.

They were great.

Had to contact customer service to reschedule my setup date. Helped without having to be on the phone long.

I'm completely pleased with the experience of switching to DirecTV. From the initial introduction to the installation, the DirecTV/AT&T staff have been courteous and respectful.

The original contact with your sales representative was less than satisfactory. I was given false information with regard to local channel availability. I was told more than once that channels 3, 6, & 10 from Phila, PA would definitely be part of my channel package - it was not. Sales rep also talked too fast to be understood on several points. Upon noting that to her she did attempt to slow down. Your installer, Silvano ** was GREAT. He made my day much better in spite of the original misrepresentation. The setup and reception are first class and I am highly satisfied with that.

The rep that helped us was friendly and honest. She genuinely wanted to help us resolve our issues. She understood what we wanted and needed. I wish she had an extension number so we could always call her when we need help with our cable/wireless service.

The man who installed my dish was so friendly and had a wonderful personality!! Was really quick and efficient at doing the whole install!! Thank you so much.

We were very displeased with past provider after a long time with them. Your people helped to find the solution and were very timely in getting the situation resolved.

Would recommend it to anyone that is able to get service. Unfortunately I can't because they won't allow. I know it is good because other family members have it!

Was very dissatisfied with my former service. The last 24 hours I have found your service to be easy to use and with no technical problems. Also realize I may have trouble when we have storms but find that understandable.

I had no problems. Very satisfied at this point. Tech was great. Person setting me up was great. They all helped with my timing on the appointment because I work 2 jobs 7 days a week. Thank you to all!!!

The sales representative gave a credit due to my tech not coming to my appointment.

Very pleasant and helpful agent. Thank you.

My experience was great.

Do not get locked into this contract at all... They charge way more than COMCAST and Dish Network. This company wheels you in with reward card the min. $200.00 and tell you to refer friends to get $75.00-$100.00 in referral gift cards for every person you refer and $10.00 discount on your monthly bill. You will have to refer 1 person a month to get a good deal. Other than that you get charged all the way up to the Milky Way galaxy with monthly fees.