DIRECTV Reviews

I would highly recommend you all to friends and family! The people were very friendly and kind. They answered all my questions in a timely manner on which I thought would take awhile, even when I had a ton of questions they were very patient and got my order complete!

Had problems with old receiver, DirecTV sent a much newer model. Installed it, activated it, activated the Genie Mini, re-established internet connection, reprogrammed all remotes. Took hours. Then we found out all favorite channel listings, all recordings, and all playlist managed recordings were GONE. Any no OnDemand or anything except basic channels. Called tech support "you'll have to wait 24 hrs for OnDemand, and there's no way to save the recordings or playlists. Those are inside your old receiver." Me: "WHY DIDN'T YOU TELL US! The weekend before Christmas with a blizzard on the way! We rely on watching recordings when the dish goes out as expected. Could have waited." DO NOT UPGRADE!

There should be more installation guys like the ones that I had, their friendliness, the quickness of my installations, and their super AWESOME ATTITUDES, and after the installations how awesome they were of explaining the remote. DirecTV I give you all the thumb up, for the sales representative and the installation guys.

I would recommend DirecTV to anyone who is interested in satellite service. I have used them before and now I am back. They are very nice to deal with. You can call them anytime to answer any questions you may have. Well pleased with them.

My experience with DirecTV has been an absolute nightmare from day 1 with a string of simply unbelievable events. We were moving from Huntersville to Charlotte, planned on Nov. 16. On Oct. 30 I called ATT and asked for a transfer of service. They checked the zip code and said "no problem", OK for the 16th of Nov. There were problems with the move and I had to reschedule for the 17th. On the 17th a technician came by at about 1:30pm and 3 hours later came to me and said, "bad news, ATT does not have service in this location, sorry". This was the first unbelievable event.

New subscribers: be aware that DirecTV will SIGNIFICANTLY hike your rates after the introductory period. My bill went from $56/mo to $104/mo after the first year. Also be aware - they're signing you up for a 2yr contract and the rate for the last year is "whatever they decide it will be at the time". When I contacted customer service about the rate hike, they did not remind me of the 2yr agreement & early termination fees even though I told them I was going to switch providers. Once I switched, they hit me with a $20/mo ($160 total) early termination charge for the balance of the contract. My bad... I did sign the contract... but c'mon guys, you can at least give me good information when I contact you... I switched to Frontier, and by way of comparison, Frontier was able to tell me exactly what my rate will change to at the end of my 2yr agreement.

My account number is **. I have been in touch with DirecTV several times about these issues, and they have refused to help me in any meaningful way. My service consistently stops working in the event of ANY rain or snow. I live in a part of the country where small, moderate snowfall is very common, and I was led to believe that minor weather occurrences wouldn't affect my service. Moreover, my On Demand services are excruciatingly slow, even when they do work. The phone operators claim that my internet speed is the issue, but speed tests as well as other streaming services confirm that my internet speed is terrific.

We were Happy with all of the installation. Serviceman was very good. There was no mess. He installed dish where I wanted outside. He went over the channels and On Demand. He was on time for the appointment. Very Professional.

Best I ever had, very well satisfied. I just hope it stays this way. Sometimes it starts this way and then it all goes to hell. Maybe your company will be different. At least I hope so. So far your company has exceeded our expectation. We just hope it stays that way, thank you for being so thoughtful.

Called to get help because I could not access the page to redeem gift card but the Customer Service Representative was able to help. Even though the things he told me to do didn't work, he was able to redeem the gift card so it will be sent.

Awesome entertainment. Fast and friendly team of the AT&T family. I would definitely recommend it to my friends and family. The price is very reasonable. My kids loved it which they could watch on their iPad and on tv at the same time. Bundled with unlimited plan too.

I rarely write reviews, but my experience today was infuriating! I signed up for Directv a little over a year ago and at the time, they automatically signed me up for NFL Sunday ticket for free that year as that was their promo. I didn't care at all about having it as I rarely watch NFL. About six months later I had called in on an unrelated issue and the woman that was assisting me informed me that the NFL Sunday ticket would automatically renew unless I let them know I didn't want it. I informed her I did not watch much football and definitely did not want to renew NFL Sunday ticket. She told me she had made the change to my account and it would NOT renew. I was set up for automatic payments via credit card and online statements, so I didn't pay much attention to my bills. Well this month I had to renew my credit card, so I was checking my account online and noticed they had been charging me for the past 5 months for NFL Sunday ticket, a total of $225.

There was a misunderstanding about my installation date and the representative did her best to resolve the problem. She gave me the best installation date available at that time and I think it was the best available option.

My DirecTV bill shows a $3 charge for whole-home TV, so I can view it on more than 1 TV. Problem is, I only have 1 TV. I called the number they list to have it removed but the rep said there was no way to remove it since I had a receiver classified as a Genie and that automatically generated the $3 charge. Seems to me that billing me for a service that I don't use and can't remove is just a little bit over the line. I know it's only $3 and overall I'm very happy with DirecTV, but it's MY $3 and I can't believe they can't remove the charge. Not happy.

Professional installation. Site completely cleaned after installation. All questions answered. TV reception much better than previous service. After technician left I was able to operate the new system with no difficulty. In addition to improved picture, the sound quality was much better.

Avoid this terrible service!! The record function is repeatedly failing, either not recording at all or no audio. I have called several times to fix it and it keeps failing. The whole menu is not at all user-friendly, very hard to find channels. Worst of all, the customer service is useless. For the high cost, it's terrible. AVOID.

I was a Dish user for 10 years and I never had any problems. I switched to DirecTV in July 2016 through AT&T when we upgraded our phones. I signed onto the 2 year contract for $50.00 a month with 3 months of free movie channels. What a nightmare this has been!! Since signing on I have not had a correct bill and I have had to call every month to get it corrected, each time being on the phone at least 40 minutes and being transferred at least 3 times. They charged me every month for the movie channels, which were supposed to be free, and when I called to explain I was always given some reasoning and they try to get me to pay the full amount and then they would credit my account -- they said.

My appointment for install was made by the rep who set me up with DirecTV. Next day I get a call from install asking to set up my appointment. Ignored that message because I already had appt. Got another call so I stayed on line. After 10 min I hung up. No rep. Happened 2 more times. I found this very rude. I think if you call me then a rep should be available. Once I got a hold of rep she gives me different info than the rep that signed me up for DirecTV. Need some consistency. Doing double work.

It took a couple of phone calls and scheduling conflicts to get my service connected. I've not experienced any difficulty in these first days of service. I hope to continue to have a positive service. If I do need to contact customer service again, I hope it proves to be beneficial to my concern. Thank you!

Called and canceled my account. Told it would be shut off by midnight that night on September 10th and no one did so now got billed for 2 months of service and they won't do anything for me. Been a customer for 9 years and they don't care so I will never go back to them and I will make sure that anyone I know that is talking about getting them the kind of bs they pull.

Was charged for services that I did not add. Was online with them for 45 min, asking to speak with a supervisor. Was told none were available. All four folks I spoke with were unprofessional and hard to understand, therefore pissed me off to no end. Don't use Directv if you have other choices.

I think the promotional deal so far is a good one. In two days it will be installed and we will see how good the product is. Can't wait. You might want to check out your sales reps. There is one that is very difficult to understand. That is very hard to deal with on this subject matter.

Representative made sure that I had the best service and programming for my individual needs. Very glad that she was the one to answer my call! I had a service call to change our service but the rep was able to give me the correct information and give me the best service.

I have a $403 bill from DirecTV, part of which is a $240 early cancellation fee. What I have experienced with respect to having DirecTV service for one year is despicable. I was quoted a package for $64.95 per month in December 2015, in December 2016 it was $115 +. I had to call every month due to the billing inconsistencies that started with the very first bill. In March 2016, during one of my many, many conversations with a rep, they offered to combine my DirecTV and UVerse bill for my "convenience". Note I had UVerse for approximately 4 years at this time. I told them "absolutely not!" I reminded them the reason why I was calling... my DirecTV bill was consistently incorrect. Why would I want them to hijack my UVerse bill as well? I reiterated to the agent multiple times during our fruitless conversation, that I did not want the two bills consolidated. In April, the bills were consolidated... and incorrect.

I already mentioned how we felt on the other survey... So to sum it up... All your people were professional, knowledgeable, and kind... Especially the guy who did our install... We even kept him a little longer asking questions and he was very patient with us. His name was Jacob **, I asked him for his info so we can let his manager what a wonderful tech they have and they should make him happy to keep him there... A raise even... that's how wonderful we thought he was.

My tech was amazing and understanding, patient throughout my installation. EJ NOT ONLY CALLED CUSTOMER SERVICE TO ALLOW ME THE PROPER DEPARTMENT TO TALK TO BUT ASSISTED ME AS WELL. I am very pleased with the outcome and can't wait to watch my televisions.

I love my TV service provider. I'm so pleased with the response. The performance and time was awesome and am very pleased and I going to recommend DirecTV to all my family and friends. Thank you guys!!!

I signed up with DirecTV through a promotional that I received in the mail with my AT&T phone service. I was promised a gift card that I have never received. It is going on over 4 months and I have made several attempts to both AT&T as well as DirecTV. I have been told everything from "You should be getting it any day" to "We have no record that one was ever issued." At this point it is not about the gift card but rather the principal of the matter. I find this company to be dishonest and unhelpful. I would NEVER recommend them to anyone.

We recently sold our home and are moving to an area where DirecTV is not an option. I called to cancel our service and was told I'd be charged 200 dollars for a cancellation fee. I informed them I cannot get their service at the place we are moving to and I was told "It is illegal for a landlord to tell you that you cannot have a cable service." I explained that the landlord at the location that we are temporarily staying will not allow it to be mounted outside his residence for the couple months we will be staying there.

I have been a Directv customer for 16 years and have always had GREAT customer service until now that is. Ever since At&t got involved it has been horrible. Seems that no one knows what they are doing, I get transferred to different people all the time and sometimes I can't even understand them. I was getting charged for 4 receivers when I only have three for the last 7 months. I called them and they said we have to deactivate one to get a credit for those months and he asked for the receiver number that I don't even have. He said without that they can't deactivate. WHAT?!?! I am getting charged for something I don't even have and they can't do anything about it. I'm leaving Directv and not looking back.

I switched from Time Warner Cable and man was that a great choice. The service and equipment is so much nicer. The customer service is out of this world. I will def be recommending my friends and family to switch over to DirecTV.

I have dealt with a lot of companies over the years, and I can state without any hesitation DirecTV is the worst! I left Time Warner and went to DirecTV. Over the past year my bill have increased over $100 - part of which was a NFL package they added to my bill, which I DID NOT REQUEST!!! This should be illegal. I am now paying $130 more per month (or twice as much) as I paid for the same services with Time Warner. AND I cannot understand anything the phone representatives say due to such heavy accents. I have always been a fan of AT&T. I am embarrassed for them now that they are associated with this horrible, deceitful company. Advice: DO NOT CHOOSE DirecTV. They are a horrible, horrible, horrible. Stay away if you can. If you can't - keep and eye on them. They will attempt to steal from you!

I received a flyer in the mail that offered a $200 prepaid gift card for signing up with DirecTV as a new customer. I called the number on the flyer which was DirecTV and signed up for new service. I asked about the gift card and was told to call back and talk to customer service and give them the offer code to activate the card. After my cable was installed I called DirecTV customer service and they told me that they were not the ones doing that promotion even though the flyer had their number on it and their logo.

This is the worst provider I have ever experienced. I signed onto the service with Costco. It was a least 6 weeks before the service worked on all the TV's. In the meantime I was being charged for full service. They kept blaming Costco and my tv (which was too high tech for them). I finally canceled the service and paid the ridiculous charge for early cancellation and then they charged me again, denying I paid them. I have spent hours trying to resolve this. I thought it was resolved and then from out of nowhere I was turned over to a collection agency months later. Unbelievable. So here I am at square one trying to resolve this mess. I have never experienced anything like this before. In the meantime they are now part of AT&T so now I have to explain the problem to AT&T. I sent receipts and bank statements but they can't find anything in their records so they are refusing to acknowledge that I paid them. Awful, awful, awful service.

A great start. I feel you care about your customers. In short: great job. The previous provider was exactly the opposite. Picture quality and channel selections are important. However people and service are the "real" deciding factors in switching providers and staying with a provider.

The reps were quick to answer (very little hold time, if any). They had answers for me right away with no runaround and they were very nice. The reps were also full of valuable information and suggestions to help save money in the future.

Good price, friendly service. Rep was very helpful, installer was friendly and did great job. When I did have an issue, service dept was able to get issue resolved. Also liked the great offer of price locked for 2 years. That was best part.

I discovered I will be moving soon and needed to check for transfer fees before scheduled installation. Service rep provided info and also encouraged me if I move or stay my order discount is locked in, which gave me a great feeling of doing business in the near future.

From the very beginning, I was lied to by everyone I contacted beginning with my call to start the service. I received information in the mail from them with a special offer and price that I called to get and never got that price. I was told later by a rep that they did not offer that price. I bundled my tv and internet with them. It went through AT&T. It was scheduled to be installed and was not installed that day, it took an additional 3 months to get my internet. When I called once to see if I could move my main box from one room to another myself, I was told I had a schedule a technician at a cost of $49.99 but that if I took out a monthly 9.99 maintenance fee, that the $49.99 fee would be waived and would cover any charges to move my service and things like that. So I agreed.

DirecTV and AT&T - the service team and all reps amazing from a to z and the tech team from start to finish was very involved about my appointment and time the tech person would arrive at my home. This is a great company. I am a member of JetBlue awards and when I fly we are provided with DirecTV. I can watch sports and many other channels. Amazing.

The customer service team at DirecTV is simply amazing. They have made my experience with them thus far so painless. They have been very kind, friendly, informative, and consistent. They have done a great job and I thank them for all of their help!

They rope you into a cancellation fee so if you're dissatisfied you cannot cancel service. They consider snow an unpredictable event- it snows every year in Chicago! I have snow off my dish and they cannot provide service for 2 weeks! I cannot cancel or if I do will be charged approximately $500! So have no choice but to go without service until they attempt to relocate the dish. I have no confidence that this will fix the situation. Will cancel my service as soon as I will not be charged for cancelling. Highly recommend not using this company. Directv ropes you into a cancellation fee because they know you will cancel if they didn't have the fee.

Called over ten times about billing issues! Had more than one person lie to me. We still have a past due balance that was supposed to be corrected but never was. The lady today told me that even if they are wrong we still have to pay the full balance. The last two months it's the same, "pay 152.88 and you are paid in full." Then "pay 143 and you are paid in full." This month it pay more and next month we will get a credit. I have spent countless hours on the phone with this company and every person says something different. If you pay the full amount it isn't a credit! So after today's call all I got was a lady telling me the other guy I talked with lied to me! I have filed a complaint with the corporate office. And this issue is far from over! I would never recommend this company to anyone! We will be changing our TV provider soon.

The best experience with a customer service rep ever. Getting the installation appointment redone was fast and easy and the savings on my first bill will do a lot toward getting my new apt set up which is tough when you are replacing everything.

The sales rep., customer service rep and installation tech were all polite, very knowledgeable and helpful. I just started using DirecTV and I don't have any complaints, so far. They had a good promotional deal and I would recommend it to others.

I signed up for Directv because of professionals at AT&T thinking I could easily get out of my Comcast contract. I was wrong and prepared myself for difficulties and rudeness however Directv was nothing but very nice. I'll return when I can.

I wanted to thank the gentleman who took time to walk me though each step. He was great. I sorry I don't remember his name. He went out of his way to help me out. Thank you again DirecTV for your help.

Great experience. Made me feel very comfortable about choosing DirecTV. Got everything I needed for programming and explained the procedures, billing cycle, and my projected costs more than adequately. Looking forward to my install! I'll be very happy soon!

Service at my house was fast and very effective. Good, friendly, honest, would recommend to friend. Really enjoy the saving on the two years contract. The bundle is a very good. Your representatives are very nice and respectable. Thank you for your service.

My account has been charged for HBO & Cinemax in November & December. I did not subscribe for these services. In the 10/17 to 11/16/16 billing period I was overcharged $43.82. I called the DirecTV phone number and talked to a person who called herself Maria on Oct 25, 2016, she said that the overcharges would be removed on the next billing period and the HBO & Cinemax would be cancelled. Neither one of these actions were done.

DirecTV was great until it was time to cancel the service due to relocating. The return box for shipping the receiver did not come prior to my moving date. I then suspended my service, being told there was no charge and no action would need to be taken until May, 2017. Subsequently I receive a bill for TV service for a month after my TV service was actually discontinued. Then billing comes with a $5.00/month charge for suspended service. Then I get a "Welcome Back" bill with billing amount for another month of service. This was followed by a "Vacation Hold" notice stating service would resume in 2 weeks.

I recently discontinued my service and wanted to know why I was charged $5.99 after my account had been credited for $7.22. The reps first question to me was why I discontinued my service. I explained to him that it was for personal reasons and the phone call today was about the $5.99 charge. He continued to ask and I continued to inform him that he can offer me everything under the sun but I was not interested in re-establishing my service. I asked him several times if he could just inform me what I was being charged the $5.99 for. Then he asked..."So you don't want to save $400?" At this point I asked to speak to a supervisor. He informed me that none was available. I told him that I will file a grievance if he continues with this line of questioning. He told me he was just doing his job. I told him to put down the script and LISTEN to me. Then he told me that I had the wrong department, that he was the re-connect dept.

I've been a loyal customer with DirecTV for over 3 years now, and I have to say that after the merge with AT&T nobody knows what they're doing anymore. It takes hours just to speak to someone that actually treats you like a person and knows how to do there job correctly. I recently was told that my services were in no danger of being turned off and that my promise to pay went through just to wake up to my cable being shut off 3 days before that day because the person I spoke with didn't do their job correctly and now there's nothing they can do. I used to love DIRECTV but when my contract is up I won't be staying.

Everything that is told to me through DIRECTV/AT&T has all been LIES! I have been scammed from this company and have spent more time calling DIRECTV/AT&T to correct everything they promise me. Whatever they say to you on the phone will NEVER HAPPEN!

The technician, Donald ** was extremely thorough and knowledgeable. He was able to install our new dish on our roof in the inclement weather. He had no issues with the snow and ice and very cold temperatures. In addition, he installed 3 boxes for us. When he was finished, he made sure that we understood how all the remotes work.... how to record, pause, rewind etc.

In order to get DIRECTV my son had to use a credit card. So he used my husband's which was suppose to be a one time thing. Needless to say he didn't pay his bill so DIRECTV used the only credit card they had on file which is my husband's social security credit card. I called, talked to somebody, got told there was nothing they could do. Tried to stop the payment. Got told to talk to DIRECTV. Needless to say we're out 150.00. And we don't have DIRECTV and would not and will not ever recommend them to anyone.

I ordered a 2 day rental at approximately 2pm on Sunday, December 11. I watched the movie twice on Sunday. I went to watch the movie again today, Monday, December 12 at 8pm and was prompted to pay for movie again. I have been out of school for some time now, but the last time I checked 2 days was 48 hours. I called DirecTV customer service and the agent tried to convince me that my time was 24 hours and the rental was over. She and I went back and forth with her insisting my rental time was over. Never again will I order a movie. False advertising, I feel that this is a ripoff. I have been with DirecTV for over 10 years and I am seriously considering my options. I will call again tomorrow when I am not as upset, but this is appalling customer service and treatment.

I am a new customer for only a month or two and just told that (even though we have no service as of this afternoon) I need to wait a week for a tech to come see why. Frustrated and wish we stayed with U-verse. We were helped on the phone by a pleasant man who tried for at least for 20 minutes before stating that snowy weather can impact the service. It went out today. It has not snowed today.

Had U-verse for 5 years and was happy with it. Wanted to lower our bill so I went with Directv. Had it installed on Dec 10 and Dec 11. We had no local stations. Called and they were going to send a tech out on Dec 13. Came home from work on Dec 12 and had no stations. Called again and they told me to take a broom and brush off the snow. My husband brushed it off and it works. When I called to cancel the tech coming out I was told I could get a heater for the dish, I told them that it should be included in the installation. Went online and the heaters go anywhere from 142.00 to 250.00. I should never have got rid of AT&T U-verse.

Overall I had a good experience with DirecTV & customer service sales. I would like to say thank you to DirecTV & Denise for being so kind, knowledgeable & so helpful. Denise you are Awesome! Keep up the good work.

Service outages, buffering issues, no phone number to call physical people and a chat room environment has make a new customer think twice before I will reference or refer customers to this new OTT service. I only watch BBC America without issues, but I could not and when I used someone else OTT service, it worked without issues. But Directv Now tells me it is bandwidth issue and it is my internet provider issue. I will not be returning for another month. Please let people know, please do not use Directv Now services.

As a DirecTV customer for over 5 years, I became used to paying the outrageous bills that are never quite the same. Recently I canceled my service as I am in the process of buying a home and the place I am renting already has cable. Just last month I received my final bill for $23.50. When DirecTV received my equipment in the mail they charged me for 3 PPV that were "allegedly" stored on my card and ordered via remote from OVER 2 years ago... I do not disagree that I may have tried to order the movies, the only problem is I never had any type of internet connected to the boxes, which would've meant that the movies in question were never watched.

I have had an awesome experience with DirecTV in all areas so far except the long wait to be able to talk to a sales rep. The guy that came out to install our new system was very professional and knowledgeable.

1st tech install sucked **. The 2nd guy was great, informative, polite and very knowledgeable, clean, well spoken and showed no prejudice. THE DIRECTV HD is truly amazing along with the NFL SUNDAY TICKET IS GREAT. As a previous DISH CUSTOMER Direct surpasses their competitor by leaps and bounds, from programming all ways to sales and marketing. THANKS DIRECTV.

I need to receive a call for one of the supervisor. When I called, first time, they sold me a bundle, include a hot spot that my husband need for tomorrow and we didn't receive it yet after a lot of calls back and forth. Please I need a solution.

I called them Directv and told them I wanted me and my daughter's bill combined. They said "no problem, and okay that's done." Then the lady asked if I would like a Bundle package and she stated that I could get TV service, internet,and a land line phone and a $200 dollar Rewards Card, all for $125 per month. I said okay sounds good.

The reason I joined Directv is because my old streaming service (PlayStation VUE) removed all Viacom channels and never responded why they removed the channels. There was no way I was going to go back to my old cable provider (Optimum) because their packages are overpriced and a extra 10 dollars for the cable box per month. My only options was Dish or Directv. Dish charges each cable box and has bad reviews, but Directv packages had the channels I wanted and the packages included TV for up to 4 rooms for Free. I got Directv but when 1 year passes by my price will rise to 88 dollars from 50 dollars.

Overall my experience with DIRECTV customer service was awesome. I would highly recommend it to other people. They were very helpful in everything I asked & I personally give them 5 stars. They helped me pick out what channel I needed & I wanted.

The service was outstanding with the technician, named Kevin, came to my home to start my service. I had DirecTV years ago but switched. I'm so glad I've made the choice to switch back. DirecTV's service and options are outstanding now. I had Verizon Fios and was paying triple if not more than what I'm paying for DirecTV & they offer the same programming. I'm so happy with my services at this time.

The rep. was very friendly and knowledgeable. Also a pleasure to talk to. I would gladly call DirecTV with any problems that I might have in the future. Although I don't foresee any problems in the future. If a problem did arise I'm confident that the rep. will solve the problem on the first call.

Dealing with Directv for 3 months now, in regards to billing issues on THEIR end. Ask to speak with a supervisor today after talking with a lady for 30 minutes that stated she could not fix the issue. Hold for a good 10 mins waiting on the supervisor and get hung up on. Okay, maybe it was just a phone issue. Trying to stay patient I call back and go over the WHOLE story again with another lady for 20 more minutes because apparently their system doesn't allow them to write notes about the SAME issue I have called in about in October, November, and yet again today. Wait on hold for a good 15 minutes while getting "transferred," to a supervisor and get HUNG up on again!!! Both times I was asked for a good number to be reached at, so please tell me why both times the call "disconnected", I didn't receive a call back? So, here I am on hold for the third time waiting to get connected with a supervisor. Directv has THE WORST CUSTOMER SERVICE!!!

I like the experience I have with DirecTV and the people who work for it. I would recommend all my friends and family to DirecTV. I like all the channels I get and like how I get to watch my shows on my mobile phone or tablet. I like how we get free HBO and Starz and Cinemax for three months.

The representative was very professional and friendly too and technician was great. I received text when he was on his way. He installed it fast and explained everything. I would recommend it to friends and family. I had 4 boxes installed. I just need to learn the channels.

The service is great. The techniques are respectable of privacy of the great price ranges in. Customer service was also polite and I will recommend family and friends to participate in the rec TV for home service are business service. Thank you and I appreciate your service.

We are very pleased with our switch to DirecTV. Installation was smooth; took about an hour. We were up & running in no time. Love the DVR to catch our favorite shows. Parental controls are great for the kids.

DIRECTV is a horrible company with horrible service. We have had DIRECTV for about a month. We have had nothing but problems. We have tv's in five rooms. Our newest and most ridiculous problem occurred today. My son is home from college, turned on his TV and received the message, "Too many active location." After being on hold for an hour I was finally told that we can only watch three televisions at one time. When we ordered we were never told this would be a problem. I was told that to correct this problem we need another device that will cost $199. It is insane that we were never told this would be a problem. I have never heard of a service that doesn't allow you to watch all of our tv's at the same time. I would avoid this company at all costs.

TV guide freezes a lot, no live support, my internet speed is 100 mbps and I have no issues with Amazon Fire or any streaming videos. They have a lot of homework to do, no local channels, hard to find any answers to your problems online TV. Will not refund your subscriptions once you sign up even though your not you paid for. Very disappointing and dissatisfied with their product and would wait a long time before I subscribed and researched.

Young lady Misty - outstanding individual, clear understanding of your procedures, great communication skills and problem solving skills. I spoke with her on two different occasions two days apart. She not only solved my issues she remembered talking with me two days prior. Cannot say enough good things about my experience with this individual.

I called on Dec 6th to have DirecTv stop the autopay on my account for Dec 8, 2016. Called my personal bank account and they went in on the 8th to get the money. That money was needed to get my daughter's Christmas gifts out of layaway. Now I am stuck with no funds to have her layaway out. THANKS DIRECTV, it's a possibility you have ruined my child's Christmas!!!

Appreciated very much the help from DirecTV staff. The sales representative was extremely courteous, knowledgeable and helpful! We also like and appreciated that you sent email to us about our ordering. The reason we decided to cancel the ordering was because the unexpected charge of $149 for credit history.

I called customer service due to the fact that I was being billed for a month that I had been in the hospital (38 days). I asked for a credit for that month seeing that no tv was watched or even turned on. The customer service representative was rude and on top of that she lied about the process when I said I wanted to get rid of their service. Fast forward 45 days. On December 9, 2016 they billed me for my final bill. When I called to find out why I never received my final "paper" bill that I was told I'd receive, I was told that it came electronically. When I told them that that is not what I was told they admitted that I was lied to but still refused to credit back the amount that had overdrafts my account at Christmas. Once again the customer service person was beyond rude.

BAD CUSTOMER SERVICE AND LACK OF TRAINING. (Their outlook is that they don't care!!!) Last night (Friday) around 5:11 p.m., I called DIRECTV to order TV and internet service. The rep that answered the phone took my info (my name, birth date, address, phone number, credit card number). She said she had to do a credit check, which she got my social security. She said to hold on while she did that. When she got back on the phone, she said I passed for both. I only had to pay 75.00 on my Visa, and she explained that my TV service will be 50.00 and the internet 30 + package deal 86.00 a month. I said, "That's fine."

DirecTV told me if I open my own acct I would get a better rate. So they came and switched boxes that were in my husband's name. They never cancelled his acct. Now I have two accts to pay on. DirecTV said they couldn't cancel acct unless husband called and canceled. But they didn't need his permission to disconnect his boxes. Funny how that works. Now they won't backdate his cancellation to when my acct was open. I am ready to tell DirecTV to come get everything.

These people are very helpful and courteous. Answered all my questions. They were very knowledgeable. They made sure that I signed up for the package that best suited my needs and didn't push me to order more than I wanted. I would definitely recommend DirecTV to all my friends.

Was told you were going to install Direct on the 7th of December, but when I called to verify it the representative informed me that wasn't the case. He was very polite and patient as he set up a install day. Very people person.

Representatives were friendly and easy to understand. Spoke clear English. Answered all questions. Service tech on the install was very polite, patient and respectful. Very happy with two year price lock guarantee! The new system will take some getting used to. I wish you offered Netflix!!!

I used to have DirecTV service because my old place only allowed CenturyLink as the internet provider. When I moved to a new location, I had a trip planned on 11-12. So I called both CenturyLink and DirecTV to transfer my service. CenturyLink quickly had internet installed. But a nightmare started with DirecTV which sent a technician ** to start the installation on 11-7. My new house already had entire house wired. But ** did not want to go the crow space to find the central box location. He cut many wires and started his own wiring. With over 30 hours (3 entire days) none of my TV worked and I had to take 3 days off to watch his installation.

The overall experience was very good, particularly the tech that did come out (had one that apparently went to the wrong address & dialed a wrong number trying to reach us). Hold times were a little long when I first called to set-up service but experience has been good.

Date was pushed back until the 11th of Dec. We were not notified. After waiting past the given time of 8 a.m. to 12 p.m. I called & she managed to reset the date to the 8th & gave us a discount for our inconvenience.

I am very disappointed, satisfied with my new direcTV install. First of all he didn't have all the equipment that he needed for the entire install, so he had to leave for 1-1/2 hours to go pick up more equipment to finish. On my main TV he left just enough cable to reach my TV with no room to move anything around. Today I went out to look at the dish and cables, and he didn't even fasten the splitter to the wood that was there for him to use. He never explained anything about how to use any of the equipment, and when I asked him a question he didn't answer it to my satisfaction, and now I am watching a program and my dish is losing signal, so now I will have to have someone come back and fix it.

Everyone involved, from the sales rep to the installer were great. We came back to DirecTV after experiencing the service from Frontier. DirecTV's personnel seem more experienced and provided better service. Would definitely recommend to friends, family and neighbors.

I don't often take the time to ask folks' names but I did in this case because the install technician did a great job of meeting my needs and explaining the complicated DirecTV capabilities. Bravo to Ken **. He found a way to install the dish where I wanted and then suggested a wireless install to minimize damage to my home.

It didn't take long to get me what I needed and the sales rep was so great and friendly and upbeat! I love that they send me reminders of when my installation date is. It helps and I like that they called me and told me that the installer will call me when they are on their way!

Was quick and accurate. Made it feel like a good transition. Walked me through the whole process and what to expect. Explained everything clearly and left me with no questions. He had wonderful customer service skills and knew his product very well.

Customer service - I was satisfied with her help and her explaining things to me. I'm just still confused about When Or What I'm to do with confirming the prepaid card. She told me to go to a website after they leave But my email says something totally different. I need a definite answer of correct way of what and when to do.

My contract expired on October 2016. DirecTV took money out of my bank account without my authorization after I removed my card from auto pay. I am and will file a complaint in the court for theft and I will open a case. Every time you talk to a "representative" they always tell you opposite of what the first representative and they will be like "sorry that worker is new and he or she didn't know what they were talking about." Very disappointed. I would not recommend this service to anyone. If I could rate it in negatives I would. All workers, supervisors and managers are very stupid uneducated people. I will open up a case for theft tomorrow.

I agreed to have DirecTV last year and received a discount for 10 months. At the end of this period I was charged for Showtime and Cinemax without my authorization. I disputed this charge and received a credit. Now DirecTV is charging me twice my usual monthly charge. So I am now being charged $82.00 monthly as opposed to $42. I only wanted the basic package and they said that is what I am getting. I was outraged that I must now pay double for cable. I am on a fixed income and do not have extra money for this charge. I would have reconsidered another company if I had been told upfront what I would be facing at the end of their so called "credit" period. What a deceitful practice to subject your customers. I am locked in to this two year agreement or I would terminate. Too bad they know they can get away with it but it doesn't seem legal.

I would recommend this service to anybody that asked me - friends and/or coworkers. Everything from the beginning to the end - talking to the representatives on the phone, setting up the appointment, having equipment brought out to my ranch, and have in your field representative. The installer was one of the most professional individuals that my fiancee has ever encountered and if she's happy, everybody's happy.

I only had to reschedule my installation due to getting landlord approval. Gabriel was very polite, helpful, and accommodating. We scheduled for Saturday Dec 10th. Also enjoy the fact that I can watch tv on my tablet while waiting for tech to arrive. Thank you for great customer service.

Great customer service; the representative was knowledgeable and patient. He understood my requirements and fulfilled them as required. It was a pleasure talking to him. I'm looking forward for more great service as we start on our new journey with DirecTV.

11/18/16 - Installed DirecTV with 5 remote clients, all wireless. Everything worked excellent. Very happy with product. 11/28/16 - All remote clients disappeared from system. Screen said I was authorized for "0" clients. Only TV connected to server/DVR worked. 11/29/16 called direct TV, was told clients were not registered on my account. Tried to add. Spent about 10 hours on the phone. All total trying to solve this issue. No one had a clue how to fix it. After 3 days of frustration, they sent a technician to the house. They worked for about an hour with the same results I was getting. Then the screen told me I had "1" authorized client. Now I had two tv's working. The TV on the DVR always worked.

Excellent customer service. Very helpful, listens to and understands my desires and does anything possible to help me out. Explained details of bill and service clearly and made sure I understood my options without trying to coerce me into one or the other. Always an easy experience talking with DIRECTV.

Very patient with tech challenged folks. Polite & helpful. Did the job & then made sure everything worked before leaving. A very smooth transition from one service to another. Very tolerant of our pets. The system is user friendly. Thank you for your service and the ease of using your system. We also like the smaller size of all the equipment.

Service reps and techs seem to know their jobs well. Courteous and professional. Also, "Laura", the service rep at the AT&T store in our town, was very helpful at setting up our new phones (switched from Verizon to AT&T) and setting up our DirecTV package, so she has to know about 2 services, AT&T and DirecTV, kudos!!

I was reluctant to have dish cable but I think we will like it. I'm hoping my cable bill won't be as high so as not to go to another cable company. And I hope I won't get service that I didn't request like channel that are promotional and later find out that I'm paying for something I didn't request.

Install DirecTV in my home and I was told I will receive a $200 Visa Rewards card but they say it had to be after 90 days to claim it. So after 60 days I've been calling just to make sure I will receive it, it's been over 90 days I'll say about 100 days and now they say that my rewards card expired because I have to do it before 90 days not after 90 days so it's pretty upsetting & annoying because they have me calling AT&T and have me calling a lot of different department and yet nobody has helped me. I have not resolved my issue. I just got off the phone from one of the representatives and they said to wait 7 days for a notice which is the same thing I heard about 2 weeks ago and yet they have not resolved my issue. I'm actually considering cancelling. Really bad customer service on fixing issues & please do not believe when they say you will receive a rewards card.

Great service and I would recommend anyone to a great service with great customer service. Once I called the representative submitted to my question and handled my problem quickly. I'm looking forward to my installation and enjoying my DIRECTV.

I just signed up in November for DirecTV with the promise that my costs were locked in for two years; talk about bait and switch. Now I have a two year contract that if I get out of I pay major dollars; however, they lied to me and ATT increases my fee without any consumer recourse.

The customer service reps that I spoke with have all been great. Mom complained that the technician that installed it was a little slow in getting started with the installation. By that I mean that he walked around and looked for a long time. He left and said he had to go get a piece of equipment. He returned approximately 30 minutes later and was able to complete the installation. He did not program the remote to work with Mom's TV. I had to do that, but it seems to be working fine. Overall it was a positive experience.

AT&T sells the service with DirecTV. They promise rewards cards and an good mobile app and anything works. Almost 3 months ago, an AT&T agent sold me this service and it's December 5th and still have to call them constantly and nobody gives any answer, and the worst part is that one the agents even tried to tell me that I was making up the gift cards.

The dish goes out frequently, in my whole neighborhood! Yesterday it was most of the day, Because of "a Storm". It was barely snowing!!! I have had DirecTV for three months and have hated it for two and a half months. I want my U-verse back! DirecTV has reneged on their part of the contract and so therefore I shouldn't be penalized for cancelling! Getting a contact person at DirecTV is impossible. They just transfer you from one non answering department.

I have better service than the service I had with COMCAST. I have had no glitches in the service disruptions or any other problems. I'm really happy I changed to DirecTV. I would recommend DirecTV to all my Friends and family. Thanks for the service that I have.

My first time having DirecTV service in my home, and I know I'm going to save a lot of money compared to other cable services. The Sales Rep was polite, friendly and informative of the selections I wanted with DirecTV. :)

We have had DirecTV for 4 months and at the first 1/2" snowfall, our satellite TV went out. The dish is mounted on the roof and I can see a small amount of snow sticking to the face of the dish. This is unacceptable and I will see what the resolution is when the AT&T technician arrives. I was warned about DirecTV and how unreliable it was but was assured by AT&T that it is as reliable as cable. If I have to clean off the dish after every snow fall, I will either have them reposition it so I can reach it, or take it out and go with another provider.

When I called, the automated system was not able to find my account by my phone number. Turns out it had been entered incorrectly at the time of the initial sale. When I requested the "referred by a friend" discount (that I forgot to ask for when I signed up), I was transferred to a sales rep. I was on hold for 20+ minutes. When the rep got on the phone, he was able to look up my account, fix the phone number issues, and add in the discount promotion. My friend contacted me the next day that she had received the notification by email that she would be getting the friends discount. That was cool.

Customer service is great. People answer question with accuracy and in a timely manner. I am happy so far with the experience I have received so far with DirecTV. I have recommended this service to other family members but they have received the same experiences I have had.

I had to reshuffle my installation because of my apartment building's setup. I'm not super happy with paying the extra $75 to have the dish installed on a tripod separate from my building as I would think climbing onto a roof would be more labor, but it is what it is.

I would have to give him an A++ for the job he did at my home today. Extremely professional and focused on the job at hand. Gave me lots of info as he was completing the install. He was on time and very focused to get everything done in a timely manner and was very knowledgeable.

I am well pleased with the service that DirecTV has offered to me. I look forward to have my DirecTV for years to come and would highly recommend DirecTV to many people. The people at DirecTV were very polite to me and took the time to fix the problem I had at hand.

Kept it light yet professional. Was able to laugh at my jokes yet keep to task at hand. Ensured quality customer service and efficiently reviewed contractual high points all the while being friendly, courteous, and kind. I'd hire her to run my service dept in a minute.

Saga begins with signing contract for the bundled DirecTV and AT&T internet service. Was living in house in the family estate. House was sold quickly, so had to move. Moved to my father's home. He already has AT&T. I told him how much I liked DirecTV and would like to transfer it to his house if he would like. He agreed. When it was transferred, the technician got DirecTV in the house but to only three TV's. And when we went to use three TV's we would given a message on the screen that we could NOT use the third TV.

I did not realize at the time of my signing up for DirecTV subscription that I was required to purchase a second qualifying service during the second year. Sometime in the future I will review my feelings on this requirement.

For the two years I had service with directv I have had nothing but bad customer service. Every time I called one person would say one thing and another said a whole different thing! So I cancelled my service after my two year contract was over. They start throwing discount at me and I declined after they said I qualify for a $200 visa card. Still I wasn't sure about it because of holidays and the lady I spoke to ensured me it would be here before Christmas. So I agreed to stay with DirecTV for one more year but, what do you know!! I called and check to see when it would be shipped to me and they say 6-8 weeks! Which is after the holiday season!! So instead of saving me money like I was told with the visa card they are taking money away from me for the holidays because of the bill!! Thank you directv!!

I am a new DirecTV customer. I live in Marion Iowa. The heart of the Midwest with snow and summer storms. Today we had our first soft snowfall. Light flurries. My signal has been out for three hours. I spent the last 35 minutes on the phone being flipped between departments at DirecTV. I had to talk to four different people between customer service, technical support, and deactivation. They told me just to wait till the weather gets better. What can I expect in the dead of winter with lizards or in the heart of the summer storm season? Had I known that this kind of weather would cause signal loss I would have never signed up with DirecTV.

AT&T staff and DirecTV staff assisted with the transition and explained how this service could meet my needs and save money. The manager for the installation staff made extra efforts to assist me. He left his contact information for us to contact him for if need be.

My installer was absolutely fantastic. They should all be as good as this one. He was very friendly, polite, knowledgeable and thorough. He showed his ID on arrival and petted the dog. He did everything that I asked and made sure I knew how everything worked before he left.

So far has been an a good experience, but the big test will be the installation and future service. Thank you and I look forward to having DirecTV and hope you will have internet service for the mountains in the near future.

This is the best satellite company. The personnel very nice, helpful, and answer questions. Also they help you find the perfect package for you so you won't be paying for something you don't need. Also they make the process very fun and not boring. They keep a good conversation about your issue and never put you on hold. They help you.

I've been an AT&T customer for over 15 yrs. I've always had good service with them. I've been a DirecTV customer for 12 yrs. Recently I had a bad experience on the phone with them but James & Bryan @ Spotsylvania Town Center was AWESOME in resolving my problem. THANK YOU.

Thorough, courtesy, attention to detail, and knowledge of the product were the factors that led to a good outcome. The rep's name was Alana and I think that if she was the person my wife talked to in the first place we would have the dish up and running already.

Our experience (other than issues with the reception in the RV) has been better than cable. We're able to use the remote control, and we understand the system better. In our experience, picture quality is better with Satellite than with cable.

I was absolutely astounded today, and I also have to say mad, when DirecTV informed me today that I will be getting an early termination fee. I have been a DirecTV customer for 3 1/2 years and only agreed to, and had an agreement for the first two years. DirecTV, when I called to cancel my service with them, stated that they were slapping me with a $240 early termination fee. DirecTV claims, that when I had a DVR installed last year and I was informed and agreed to two more years of service with them - nothing is further from the truth!! Unfortunately, I have learned the hard way that DirecTV is unscrupulous, unethical and immoral when it comes to customers cancelling. This so called Satellite TV company should be nothing but ashamed!!!

Customer service answered questions about our status of installation. We first sought to transfer services in October. Line problems with AT&T were finally solved as of last week and I will be placing an installation request for DirecTV as soon as possible.

I have a great experience with DirecTV with the reception. However when I received the bill it showed they charged me $99.0 for the mini wireless. There was never any communication that I would have to pay for that. I felt very misrepresented by them. I will not recommend them.

Very happy so far with my experiences with Directv. Personnel was very attentive and to the point. They spoke clearly and if I didn't understand they very calmly and slowly explained. I had doubts before about changing from Dish to Direct but now I feel I made the correct decision.

I am writing this review to bring attention to Red, customer service, for helping me to get my cable access working. He had so much patience with me and was extremely knowledgeable. I talked to a different person from the day before who sincerely tried to help me but was not as knowledgeable. That person told me I needed to go back to my tv company, while Red was able to fix it within 10-15 minutes! Ask for Red if you need tech support! He is wonderful!

Great job. The installation went well and flawless. The installer was super professional and easy to work with. I look forward to being a customer and recommending this service to others. Thank for your great rate. I hope that it stays set for a long time beyond the 2-year time frame.

What a crap company DIRECTV is. 2 people last month said my bill was paid. Now this month you're charging me twice and say it's my fault. I talked with 2 so-called managers, a Shelia and a Vanessa, and they say there's nothing they can do. Not only are you charging me twice you now changed the due date so I will have late fees from my bank. They simply keep saying nothing they can do. What sham. I can't believe this is how you treat your customers who have been there for years. Thanks for nothing. Thank you for stealing my hard-earned money. Thank you for not offering a payment plan. Thank you for trying an trick and act like you're 2 different people. Thank you for showing me that it's time for a new cable company. Thank you for destroying my family's Christmas.

Service man was professional, friendly, extremely thorough. He was excellent. He was top notch, knowledgeable, and went out of his way to satisfy our needs. Thank you for sending this man. If we need any installation or service we would like to have him come again.

We recently had to cancel a scheduled installation due to a flood in the basement of our home. We fully expect to have the installation as soon as we possibly can. We were pleasantly surprised at how understanding your staff was. We will reschedule as soon as possible!

Every time you call AT&T or DirecTV you are guaranteed to be on for at least 45 minutes and speak to 3-4 people. I have a joint account with the two services, but they are not billed the same and I cannot access my DirecTV service online! When I asked how I am supposed to pay my bill, I am being told to call in every month. Who in the hell would do that?!! Not to mention, I have been hung up on numerous times by their customer service. Disgustingly unprofessional. Terrible reflection on their brand. Wish I wasn't locked into a contract with a company that does not respect their customers. Absolutely infuriated with them. As soon as contract expires, I will NEVER give either company another one of my dollars.

Request for an appointment change - My request did not lie within the auto response network. I was served by a real human being who made every effort to make sure my needs and wishes were addressed. Nice work. He was clearly not a robot.

Very satisfied with customer service. Tech was very nice, respectful, and answered all our questions. Very satisfied. So far we like the DIRECTV programming. Yes, yes, yes. Very fine service. Showed up on time too. Completed job in timely manner.

A few years ago I had Comcast cable TV and internet and I was paying close to $200 a month for both so I switched to DirecTV which at the time was a whole lot cheaper. $75 for just TV service. A year later my bill went from that to $180 a month so I called and had to cancel my a couple premium channels. Ever since then I have had to call every 3 months or so because my bill would continue to go back up to $180. Yesterday I had to call again because my bill was $180 again. I had to cancel the rest of my premium channels only to have my bill go down $20 to $160 a month for just regular channels. They boast saying how much cheaper they are than cable yet for around that price I had cable, internet, premium channels, and telephone service.

Thank you very much for caring. I would and did tell other friends and family to try you and they would not be sorry that they did. Thank you for your time and help. I hope you know how special you made me feel.

From my order through the install your staff was professional, patiently listened to my questions and answered. The installer was respectful and very knowledgeable, he explained the process, completed the installation and fully explained how to use the system. A refreshing experience.

Everyone that I came in contact with was very nice and easy to deal with. The gentlemen that came to the house was great. We had a family emergency and was not able to be there when we schedule. He was able to take care of another customer first and then come back to service us. They did a great job. I am looking forward to being a Directv customer. I hope the bundle package saves us money.

It is a great service and everything was great. The installer was on time and very helpful. I would recommend this to everyone and the installation was very easy. I'm very thankful for all the support and he did a great job.

I suspended my account and was told by the rep. that I would have to call and request to have my service re-instated. I never called them back and discovered after my mail caught up with me that I had been charged for four months. I called customer service and disputed the charges based upon the reps. indicating that I would have to contact them before the service would be started. They denied my request for a refund and indicated that I could write them and request that they review my conversation with their rep. and they would revisit my refund request.

Everyone I came in contact with was professional & helpful as the AT&T rep. Had dropped the ball by not scheduling DIRECTV in a timely fashion as originally promised. Causing me to have to call and reschedule. Which also caused me to contact others involved.