DIRECTV Reviews

Representative was very helpful.

Bad customer service. I have been out of tv service since storm blew by on 5-16-16. Tried several times to get someone to come out and fix problem but we keep getting appointments that no keeps or calls. If I could rate you no stars I would. This is worst customer service we have ever received. Everyone that is on phone is nice but these people are powerless to make a decision to help. They can only report the problem but if they did you figure someone of authority would call. NOPE! This is how companies lose customers and profit share and eventually lose the company.

Great customer service!

Very helpful - made sure that we received the channels we like. The young man who installed the system was very nice and explained everything we ask about.

If you can provide me cable, phone, and internet in my area next time I renew, I would happily become a customer, but I could find service with all three for only $20 more than I was paying you. Since my goal right now is saving money over quality of service, that's what I did. I'll check next May and see what you can offer me. Thanks again.

The tech was great. His name was Scott. He was friendly and great.

Customer service was excellent! Look forward to getting my new cable and saving money!

The service techs that did my install were great, done a excellent job, very helpful and informative. Done in a timely manner. Everything went very well. Thank you.

Very easy process with little questions and I felt I was being informed.

I have nothing but high praise for everyone involved in providing me with DIRECTV usage. Services have always been good. Unlike other companies, they have not inconvenienced me in any way. Customer service is always very helpful.

I have nothing but positive things to say about the people I talked to on phone and then the installers who came to our home were very friendly and knowledgeable.

The worst decision I made was switching to DIRECTV and if not for the cancellation fee I would be gone by now. There are too many technical issues I have but here are a few. The dvr constantly has issues, I push fast forward and the show skips backwards to what I previously watched and the receiver constantly disconnects from the wireless signal. The menu loads incredibly slow and the app is by far one of the worst streaming apps I have used. There seems to be no fix for the app - when I call in all I get is "sorry sir we will escalate the issues to our engineers." Well the issue has been happening for 4+ months now with no fix in sight. I would of never left Dish Network if I knew about all of the problems I would have. The reason DIRECTV has the #1 customer service team is because they have to. They have so many issues to resolve that they need good people calming down pissed of customers. DO NOT SIGN UP WITH DIRECTV.

Love the service.

I ordered Directv 1 year ago when my local cable company went out of business. First had to pay a non refundable amount of $200.00. Rough but agreed. I was promised a genie box which would hold extra hours of recording. When tech arrived to install he had different equipment. He said for me to call, and it would be changed out. I called right after. I was told it would be corrected. Didn't happen. Was told I would have to wait 3 months or pay more money - $400. Full price. Could not afford that. Was then told "wait till 6 months". Then a year. A year has come and gone, asked to pay again, and was then told I would receive that money back. Hasn't happened. After over 10 hours on the phone with them problem is still not resolved. Very upset. All I want was what I was originally promised. Horrible customer service and support. Every person I have talked to, including supervisors have given a different story. Very unsatisfied customer!

Thank you for fast, nice service. The lady was nice for crediting my account and I am appreciative for how well the service was handled. I've gone with Comcast my whole life and their customer service is good but Directv is a great customer service company. Thank you.

Quite pleased with DirecTV. Customer service, knowledgeable & friendly. Installation tech was on time. Efficient, & well mannered.

Very reasonable prices. VERY KNOWLEDGEABLE about services and products.

Directv has been great so far. AT&T on the other hand has messed the order up bad. They cut my service off a week before my switch date and I can't receive phone calls. Smh.

Everything went smoothly from purchase through installation.

The only thing was what I already explained that Nicholas cleared up. Thanks to Nicholas!!

Installation was completed in record time.

I was very satisfied with the service I received. Answered all my questions and made me feel welcome.

Contractor came out to install. Lied and said supervisor was needed for approval of install. Would be back in an hour, had to run to a repair. Contractor never returned? Called in to see where he was and found out he no line of sight my install. CSR helped re-initiate order and get new install date.

I want to say the service man was amazing. He was very professional and helpful. He did exactly as he should. I am grateful you hire professional people. Thank you for this experience because I have personally been scared by a service man from Comcast. You guy was hard working and professional. He knocked it out of the park.

Prompt, courteous, and efficient professional service. Thank you!

DIRECTV has great customer service along with a good channel lineup and prompt new installation.

I surely would hope that AT&T would try to get internet service in my apartments. Thank you for your time and have a good day.

Seems like when I call concessions I always have someone that sounds like "why are you bothering me" tone in their voice. I try to ignore but it gets old really fast. Usually my needs are met and that's the good part.

Great experience of getting the right service with a awesome pay package.

DirecTV is somehow getting away with nothing better than theft and as a consumer you are given no recourse whatsoever. I'm not talking about the termination fees or even services that weren't cancelled. They will add something to your bill and refuse to take it off whether you received the service or not. They charged for an NFL package that wasn't wanted or ordered, when called to cancel this package (before the season ever started) I was told after numerous phone calls the best they could possibly do was drop it from $300 to $75, basically "giving me a break" and only charging me for a quarter of the season. Mind you the season hadn't started, the actual programming was still cancelled, meaning not a single football game would ever be shown on their precious NFL Ticket yet I was still being charged for no reason whatsoever.

Had a bad experience from the beginning. Just want to say off the bat that I even told them that I heard when bad weather arrives the satellite goes out. They told me that it's a myth and not true, so I believed it. Come to find out our satellite goes out even when it's cloudy out. Another thing I was lied about is that you can rewind, pause live TV, yes you can only on main box in the house and not all channels, just a select few. These are the things they don't tell you. It's much extra to have their special genie box that does this. Also you can only watch on demand on this special box, if you want it in other rooms it's extra. Don't forget you sign a contract. Ours started at about 125 a month, and after 12 months it went up 100 dollars.

I have had Cox Cable for 25 years, I'm changing to DirecTV for the first time. Customer service is great. I haven't had it installed yet. Not sure how service will be.

An email said a review of my account suggested that as a recent customer to DirecTV I was eligible for a $200 visa card. However, she told me that in order to receive it I would have to cancel the order I just placed and reschedule which was unacceptable to me. She gave me a $100 credit.

Missed install date - The person who helped me was so great at smoothing it all over that I no longer felt like a fool and that I was not such an inconvenience to everyone.

I have been trying to get a DirecTV tech to come to my address for 4 weeks. Even was contacted by their loyalty department in Denver Colorado who promised a tech will be by, that was 5 weeks ago and no one has showed up. The supervisor's boss called, name is Suzanne and was very pleasant and professional and said someone will come by and to contact her but no one has showed up. We are business and have told them so but no response - still waiting to hear. They keep saying to rewire. But the tvs were working before the tech came and now they are not.

I spoke with a DirecTV rep while shopping at Costco. The rep was informative, courteous, pleasant and informative regarding the products he was presenting. I was not ready to make a change and wanted to do so comparisons as we had a limited budget. On several follow up trips to Costco the rep happened to be at the kiosk and remembered us as we passed reminding us of the offers. We made our decision two weeks later due to his politeness.

I would like to say overall we are very pleased with the service of adding 4 rooms. Friendly service, quick setup, cleanup was taken care of and under an hour.

DirecTV hooked up service in my name by someone else. This person named Glenn called DirecTV and started service for them. The person didn't even use my name but made me responsible for the acct. I reported to DirecTV and cancelled service. I got a call from the retention center who offered me a $200 gift card to stay with them. I accepted their offer. UNBELIEVABLY they sent the gift to the guy who fraudulently hooked service! These people are incompetent. I am cancelling DirecTV and will NEVER use these people again!

Installation of the DirecTV dish was easy, quick, and a satisfactory location was found. I was happy with the technician's professionalism and friendly manner. He (Matt?) was careful to carefully pick up after himself and did a very good job of explaining my new service to my wife and I. He is a credit to your company.

Bottom line the issue of installation was resolved after speaking with phone customer service rep.

Overall I was satisfied.

Rep was very helpful - adjusted my request and went over my choices and explained them.

First appointment did not arrive within the time period. Had to reschedule.

DirecTV is AWESOME and I like them so far.

Tim was prompt, courteous, friendly, and competent. Very pleasant, quick and efficient, and didn't OVERsell things we did NOT wish to buy. Explained everything in terms we both understood. Patient. Deserves credit as a GREAT install person!

Angie's service was above and beyond exceptional.

I signed up for a full package with DirecTV about a year ago, due to my dissatisfaction with the high fees charged by Xfinity. I was told my monthly billing would initially drop to $120, and then after a three month period rise to $160 - permanently. This was all a bald-faced lie. It was $160 immediately, raised to $210 after three months, and raised again after one year to $260. This company is dishonest, deceptive and should never be used. I'm not stupid. I'm a science writer, and I know what I was told and what the written contract showed.

I decided to upgrade my equipment. The technician that came out done a great job. He explained the new remote with my husband.

Customer service was awesome.

The experience was great. The installer did clean and good work. Very good communication skills, and very friendly.

The tech was the most pleasant.

Both my wife and I are delighted to be new customers. We like the picture quality, recording features and ease of operating the remote.

Would recommend to others.

The service is good.

Very polite, professional installers.

It works great, just wish you did the internet stuff.

I had a planned move on 5/7. Called the DirecTV, part of AT&T so the move was to be seamless!! Called on 4/30 set up in 1 hour U-verse & DirecTV!! HA!! Fast Forward!! Service cancelled rescheduled over & over again! I finally got an appointment on Mother's Day 5/7. Tech was way distracted - was sure he could only get one Satellite (you need 3 to get any service at all). Next day adjoining neighbor was helpful - said he had a dish installed on the side of building (much better) due to trees on side bldg. He had moved across the bldg. Said his apt was vacant and I should use his dish! Set new appt week later 5/16 (was unable to escalate since it was less than 7 days), was suggested to use DirecTV account. (Impossible. Cannot access due to change over with AT&T shows my info incorrect. Cell # have only iPad cell number. Use Verizon but keeps putting in iPad number??)

Called to cancel my order to install DirecTV in my home as I misunderstood the availability of the primary national TV service. They are unavailable in our area.

Great to deal with. Very Professional.

No issues. All good.

I just switched from Uverse (under AT&T) to DirecTV (also under AT&T). DirecTV did not give me what they offered. When I called to ask about the item that was part of what I agreed to over the phone, they were not willing to help with my issue. Wish I hadn't had the expensive installation and switched out of Uverse. Sadly, these 2 companies are under the same umbrella, but are vastly different in approach to customer service and ability to solve issues. Maybe that is why they were bought out by AT&T.

Customer service and installer - Overall our experience was great and fast.

From the beginning my experience with DIRECTV has been great. Everyone who I interacted with has been helpful and able to answer all my questions. Everyone has been knowledgeable and courteous.

They wanted to help but did not take into consideration the property not having reception because of surrounding trees except for the roof area. They said that would not be a problem.

I feel both Amir (your phone rep) and Mario (your installation rep) should be commended for providing outstanding customer service. Their skills were above reproach and they represented your company favorably.

I just inquired about an email repeatedly being sent to me and wanted to know my next step. He explained everything to me.

Very professional agents, good listeners. We are in our 80s, and they answered all our questions. And if we didn't understand explained very clearly and helped us with the new TV program. We are very satisfied with DirecTV and hope we will have your service for the rest of our years.

Dominique was helpful in making me understand my order.

The installation technician that was sent to our house was a pleasure to work with. There was some confusion about payment for installation but that was all sorted out. I do have one reservation and that is simply that your home office did not communicate with your technician and I had to involve myself in your communications process.

Local AT&T store rep knew almost nothing about products she was selling, which is what led to phone call to Directv. DTV rep figured out her mistakes, fixed the issues, and saved me money on my bill. And best of all, no foreign accent to decipher.

Our installer Dave was terrific. He definitely is a worker who did a great job. We are pleased with his work and he helped an old guy like me become a little more tech savvy!

Very satisfied with Directv service. Yes, I would recommend the service to a friend.

I will always do business with companies that pride themselves on their level of customer service. My experience with DirecTV thus far has been absolutely wonderful. Please let everyone that has dealt with my account that I commend them all.

During the initial sign-up, I was promised $10 a month off the bill as they had a partnership with an Internet provider. I was told to wait until Directv was installed before calling, however after making contact this offer was never an option. Very deceptive sales tactics.

Very nice, and helpful!

Good customer service.

Customer service was great, I received an email about a promotion I qualified for and even though they were currently installing they made sure to honor the promotion. The customer service agent made sure to add my account to the promotion even though it would be more difficult since it would give me a new account number and activity number. The install tech was great, he didn't mind that there were going to be changes to the account info and made sure to get the paperwork sent over to his office. Overall great experience, both sides worked hard at making sure I got what I needed regardless if it was more work and they did it with a smile.

Was very easy to order and all representatives were polite and answered all questions.

Overall we have been satisfied with DirecTV. However after turning on our account after a 6 month suspension (we are snowbirds), we received a call from a rep from DTV with a special offer for Stars $13.99. After she rattled off the benefits, I said "OK thank you," she signed us up without my permission. I know she did not get the idea from the "OK thank you" based on how the conversation went. Check your bill if you received the call. Very unprofessional and fraud-like.

Pleasant rep and positive outcome.

I very pleased with the service so far.

We setup our installation through AT&T. We needed a total of 5 rooms setup. At least 4 of the bedrooms needed service at any given time, and we alternate one of these rooms with the living room on a typical day. AT&T set us up with a Genie and 4 mini-genies. Sadly this meant only 3 bedrooms would ever function at any given time. I called DirecTV and explained the situation, and they were able to get it resolved quickly and efficiently. My husband, who was very weary of changing to a different service was even happy with the end result.

When trying to verify my order the next person was no help. Sounded like he was going to redo the order. I gave up and called again the next day. Then when I came in today there was a phone message. I tried to return. I followed the prompts 3 times and still it repeated the same thing. So I hung up and proceeded to answer the email. That process did the same thing. I have better things to do with my time. The young lady who helped me order the DirecTV and the next day the person who helped to make sure it was bundled were both great. The two other calls, which sounded like the same person, he or they had an accent like East-Indian. It seemed like he was going to try and make me redo the order himself. There again I hung up. I even had asked for billing and a supervisor. He said he was billing. That is when I got disgusted and hung up. 5 stars for first and last person. In between 1 star if that.

I cancel because my building didn't allow it to happen. My experience was very pleasant.

The guy that installed needs a raise. We had 2 babies crying, and old man running him over in a wheelchair and then the security alarm was going off. While he was installing DTV on 5 TVs It was a mad house for the poor guy. He was so nice and took it so well. He also installed the dish so the old man in the wheelchair could sweep off the snow. Give him a raise! Oh and we love DirecTV.

DirecTV made an attempt at installation of equipment at my locale. Installer advised me that blockages caused by trees would not permit reception of a signal. DirecTV assured me that I will receive full reimbursement of my deposit as installation did not take place.

Installation tech - He called before the appointment. He was on time. He did good job with professionalism and completed the project to my satisfaction.

Was sold a bundle package of cable, internet and security system. Technicians came to install and let me know there wasn't any internet for my area and that the security system wasn't a part of bundle. If I had known this I wouldn't have drove 3 hours to second home to have this installed and wasted everyone's time... especially the kind technicians that were already working late.

Great service. The technician was great.

Installer(s) were very thorough and very courteous.

Everything went well and didn't take long.

I have been with DirecTV since 2005. They like to tell me this every time I call. When I started with them they were great. In the past 5 years they have gone from an A to an F in my book. The customer Service is horrible. Takes five minutes just to get to a person, whether you push the buttons or just say customer service. Once you get to a actual person you have to answer tons of questions. Every time you get transferred you have to answer the same questions the person before them asked. Then they seem to avoid your questions like the black plague. They will say "Sorry" but never admit they made a mistake. They love to transfer you, and in the process drop the call so you have to start over.

I am glad I switched to this service after being with another for more than thirty years. Glad you offer an alternative to Cox! Thank you.

It definitely appears that AT&T has taken over the service department of DirecTV. Called today to add an additional receiver and they could not explain why I had to pay $99 for the box, plus a $50 upgrade fee (adding a box is an upgrade???) and then additional $42 installation fee in addition to the $7 a month they will charge for additional box. All this only one month into signing up!!! Do not use their "refer a friend" program or you will no longer have any friends.

I love DirecTV. They did a wonderful job and setting me up. It was even raining outside and the technician didn't even hesitate. It was so easy and organized. Very thankful!

Thank you for making our transition from cable tv to DirecTV so easy and rewarding. Easy peasy!

Although I ended up not being able to install due to a neighbor's tree, everyone I dealt with was polite, knowledgeable and professional. If my neighbor ever cuts his 50ft pine down, I will be switching to DirecTV.

Had questions about a gift card that was offered. Also changing my installation date. All went well!

Tech was skillful and informative with setup.

The installer was very helpful, even though he could not get a clear signal for the trees.

I ordered DirecTV for my husband in a nursing home. They arrived on time and spent a lot of time trying to set up a dish but to no avail. And then they were wonderful enough to refund all of my deposit and cancel my order without any charges.

Very good service on the phone and when the installers came to the house. Excellent.

We have had DirecTV for a couple of years after switching from TWC. Recently one of the buttons on our DirecTV remote control stopped working properly and now no longer works at all. The remote has not been damaged. The button has just failed and unfortunately is a button used regularly. When I called DirecTV to tell them that the button on the remote control (that we have not had very long) was not working they told me my only options were to add a protection plan for another $8 per month and they would send us a new remote or I could buy another remote for $25.

When I signed up with DirecTV I was told that I had to do a 2-year contract. I was told that the 2nd year would only increase by an additional $15 which was a lie. Six months after we started with them we added another tv. I just found out today that that extended my contract by an additional 2 years. Although it didn't protect the pricing from the first year. So now I pay over $100 per month for basic cable. When I paid $80 per month in the first year for every channel. Remember if it's too good to be true they are probably liars.

Very friendly staff and happy with the switch to DirecTV.

We just had DirecTV installed and are very satisfied with the product at this point. Very easy to change from our previous provider and the product is excellent.

Did not get my installation when promised and had to call several times before I was connected to the right person.

Satisfied customer. Representative was very concerned and went the extra mile to ensure satisfaction.

Sales team did a good job selling me package. Few customer related calls didn't fair so well. But customer service Chase handled my concerns and saved the day. Best part was the installers, Lamar and Gene. They did a fantastic job! They were very neat and worked well together. The only thing left is my surround sound. It wasn't hooked up. Help!

Overall, DirecTV is helpful and easy to deal with. Some reps are better than others, but getting a good one makes all the difference. Satellite service is always good, even with strong winds. We almost never outages.

I did not initiate this discussion, and I did not take notes however, let me just say I just spent 2 days, about 4 hours trying to get Directv. I have been transferred around the horn several new times on each attempt. Apparently my name was listed on some services as Rhene, and on some C. **. I was told to contact each department and get all the same, so that my services could be combined into one bill. I cannot even begin to explain all those calls. After doing what I was told to do, then I was told "oh, that does not apply for you. (Retired employee)."

I love DIRECTV. Y'all rock my socks off.

Customer service is exceptional and product works just as well.

Questions were answered promptly. Installation was timely and professional. Angie and Luke were great.

Outstanding Product & Services.

I first called to have a receiver removed. Ended up giving permission to have them all changed out.

I understand you are now with AT&T. I would of not left the service I received over the last Year. They are very unpeople unfriendly company. I knew my promotion was running out so I call them. They made me call them back 8 days later. They said they could do nothing for me. My new bill was going to be 167.14 a month. My current bill was 95.17 - Really. They force me into taking DirecTV or another cable company. I'm sure you haven't heard this before. The Rep help me get the new service. It cost $25.00 more a month - thing that bugs the ** out of me. 2 days after completing the service AT&T keeps send me a Promotion deal for triple deal TV Internet and Phone 89.95 everyday on my E-mail. Great Customer Service (NOT). I should have been offered this in the first place. We Would have saved your company a lot $$$.

My husband called customer service for my 80+ year old parents to discuss downsizing their package with DirecTV and accomplished nothing. He tried to explain that they watch very few channels, need no movie channels, no HD, none of the perks. The representative kept trying to sell and upgrade, said there was nothing that could be done. My parents pay almost as much as we do with Comcast, and we have HD, movie channels, etc. and a security system! My mother refuses to change service because their ridiculous company is all they have been with for years and it would confuse her to change. Way to go DirecTV, take full advantage of a longtime, excellent, elderly customer!! We would never use you, even if there was no other service, would rather go without!

So far very happy. Hoping my future with DIRECTV is this good and all reps are as knowledgeable and helpful as Cory was. He was such a pleasure to do business with.

When I called to set up my service Raline was my rep and I absolutely loved her. She was funny and clever and knew what she was doing. She explained it all too. It was my best customer service experience I've had. Thank you.

Your reps were pleasant and knew what they were talking about.

A very pleasant experience.

I prefer DIRECTV - better good price.

I had a 2 year subscription with Directv. If I could have canceled without being charged $499.00 I would have. This is the worst company I have ever had to deal with when it came to removing a charge that should of never happened. I finally finished the 2 years and canceled service on April 1st, 2016. I gave my new address for the final bill. I received the bill on Apr 10th. Balance due was $27.29. On April 30th I received another bill. Balance due was 32.29. This included a $5.00 late. No problem.. I was late and agreed to the fee.

It has, so far, been an extremely enjoyable experience with Directv. From sales to installer to customer service everyone has been kind, knowledgeable and attitudes are positive!!

After initiating a "bundle package" with AT&T for the cable television services provided by DirecTV (through AT&T) and AT&T's internet services, the services were unbundled by DirecTV due to an error on their part, within their systems. After approximately five phone calls to AT&T directly and approximately seven phone calls directly to DirecTV, their error was never corrected and I was sent a final bill of over a thousand dollars that was eventually taken from my debit card.

Hope all goes well with DirecTV. Love how competitively priced you are.

So far I've been satisfied with all who helped me, however, service connection is not scheduled until tomorrow. I'm hoping I will receive all services and savings I am expecting and what was promised. I have been a previous customer with DirecTV.

My experience with Customer Service was excellent in ordering and scheduling new service. I hope the install and the product match the Customer Service I have received thus far. I also hope I don't ever need to use Customer Service again but if I do I hope it is the same as my first experience.

Called to request clarification about the channels available and the customer service gentleman was helpful and professional.

Very pleasant installer.

Did a tentative switch to DIRECTV but had to cancel due to lock in provisions with current provider. There needs to be more competition w/in cable areas.

They were very good at what they did.

I'm excited about being a DIRECTV customer. I'm happy so far.

Called to sign up and was lied to by the person whom was going to set up service. Got paperwork via email and seen it was not what she told me. Called customer service and validated she lied. Meanwhile a service tech is stuck on a dirt road in which I told the lady whom lied to me to not allow them to come down that road. I suggest since they have merge with AT&T to clarify and watch what you sign and don't believe what they say!

Good customer service.

Adding a TV to my service - Great customer service.

This couldn't have gone better from the initial signup to the install. Now I have the best TV service I've ever had.

I was having an HOA issue regarding my dish being installed. I had to reschedule right before the techs arrived. I felt awful. DIRECTV rescheduled my appointment with no problem and no fee. I really appreciated that.

This is our first time with DirecTV/AT&T service. We were referred by my sister who recently signed up and is enjoying the service and saving money. The sales rep did a great job of explaining the current promotion. We were able to set an appointment for installation very quickly at a convenient time for us. The installers were on time and did a great job of explaining everything to us. I did place a call to customer service before the install to upgrade the service to a different package. That process was simple and we now have the package we need thanks to customer service rep Stephen. All in all the entire team performed extremely well and we look forward to a long time with DirecTV/AT&T.

The tech was awesome, skilled and professional.

Over seven years ago, I started using DirecTV. Often my bill would go up for no reason. I would have to go back to the basic service for a few cycles till it got straightened out and then add premium channels again. I never ordered a movie by phone. These billing discrepancies got worse and worse till I finally cancelled my service and got hit with a early termination fee. These companies don't realize a contract works two ways. They provide a service for an agreed to amount. THEY are the ones who broke the contract. I discovered they had over billed me for $700 over a period of years for services I didn't receive. An agent with their company spent two hours on the phone with me to make this determination. Then her supervisor told me I couldn't recoup my loss because "You didn't report it in time". Well, I just found out! So I cancel my service.

Very hard to speak to a live person.

I would recommend a friend if every employee was as courteous and helpful as Diana was.

Pleased with the people and product selected.

Hardly any hold time. Answered all questions.

All was done to help me find the most reasonably priced options for TV, home phone and internet. Representative was very helpful and knowledgeable. Saved us money with an excellent plan for 2 years. Very much appreciated.

Changing phone, adding tv, keeping internet. The beginning was bad, the last experience to finalize this was great.

Excellent customer care. When I call it know I will be taken into great consideration with any questions I may have.

From the start, DirecTV has been most excellent in their customer service.

Used to be the best. Used to be perfect. Now, when AT&T have it, DIRECTV turned into garbage. I have to reset it every other day, otherwise I don't have picture or sound, or both. Forget about set up DVR to record show. You'll get the bunch of pixels. Customer Service is friendly and ready to help. Unfortunately they don't speak English. But they always ask you about the weather in your area. As soon as my contract is over, I'm done with AT&T... or sorry... DIRECTV, which is very sad, because I just remember the channel's number.

Service Install on 5/10. Tech was friendly, knowledgeable and quick with installation.

Installation - Keen what they were doing.

Tech did a great job with routing of cables. Took pride in his work and communicated well on what he was going to do.

DirecTV is awesome.

2 year price lock is fantastic! Can't wait for Sunday Ticket!

Both agents I talked to took their time to explain everything to me and took the time with me and overall just were great.

DirecTV verbally told me I was on a month to month contract after I took my account off of hold and I specifically asked them this. Apparently they lied to me and when they came out to hook up my TV's they secretly changed me to a contract. When I called to cancel I found out about this and it was very painful. Cost me $140. On the phone for well over an hour. None of their supposed customer service people would help me. Lying and Cheating. Nice way to do business DirecTV. Do not use DirecTV if you ask me!!!

I have always been very happy with DirecTV. Great customer service with all my questions answered in 1 call.

There were no issues in switching to DirecTV and the reception is great.

All went well with the ordering and the installation of our DirecTV.

Excellent & courteous customer service. Generous with promotions. I watch very little t.v. U-verse was not available in my area. I will definitely consider DirecTV when I move to another area.

Have been with AT&T MANY YEARS. AT&T has been in existence for decades. They care, are fair, and stand behind their business and products. I've had several different phones and so has my family. The quality of their products is excellent. If you don't understand (mostly cause you're older) they take the time and are very respectful.

I have not received installation as of yet, but customer service was great as for now.

I had to make a decision whether I wanted DirecTV or Dish. I was pleased with the associate's answers to my questions and was able to make an informed decision. I am just hopeful that DirecTV will end up being the wise choice.

Very good service.

Everything is good and everything works good.

The customer service person was great, answered my question fully, and it didn't take long to get through to them.

Love the price I got plus I bundle all in one bill. It's great.

Service reps were efficient and friendly when setting install date. Problem arose and they were able to take care of in friendly manner and offered compensation when it was determined that bundle service was not available for my area.

This installation technician was the best I have ever worked with. His attention to detail, courtesy and thorough follow through was excellent.

I was happy with the experience other than a few minor issues and I already recommended to my neighbor both had issue with Time Warner.

Though my service wasn't installed as planned the steps to do so next week were taken. Hoping it all goes as planned.

I was with DirecTV for over 8 years and never had a late payment. I signed up for their pro plan which gives free repair service for $8.00 a month. The second time I used it for repair problems and an upgrade which they said I qualified for with no charge. Long story short they charged me over $130.00 for an upgrade and a new satellite dish. They also charged me $10.00 per month extra for the upgrade. I refused to pay and they discontinued my service. I am in a remote area and the TV services are limited to Hughes and Dish. Hughes has horrible reviews but will look into Dish. Otherwise will do without.

Return customer. Very helpful and great people.

Rep was able to reschedule my appointment after the system changed it without notifying me.

We tried hard to get the signal but it was unsuccessful. The signal was in a poor spot. Thank You.

Overall I am very pleased with all communication I have had with Directv. I have had conversations with two of their employees and could not be more pleased. Courteous and well informed while answering my questions and going out of their way to be as helpful as possible. No pressure involved to upgrade me beyond my interest. Price was a big factor and the salesperson was not pushy. I am telling all my friends to consider switching to Directv while the gettin is good! The customer service girl was so helpful while answering my questions. Don't remember her name but was out of the Tucson, AZ office. This has been my best experience dealing with cable/dish/phone internet service.

I had DirecTV for 3 years then I switch to TWC. After the first couple of days I realize I make a big mistake. For financial reasons I couldn't switch back. After 6 long painful months of having TWC I was finally financially stable to switch back.

Save me more than $75 a month. This is very helpful for a senior citizen on a budget.

It turned out that the install could not be done due to restrictions in place by the apartment complex and the positioning of my apartment bldg. Turned out to not be a clear line of sight for the dish. The installer showed me that without a doubt there just was no way for him to properly install the service. As a retired service technician I was able to see and understand what he was saying was true. Everyone involved was great. I will just stay with U-Verse. Just the breaks of the situation.

Landers was THE EPITOME OF GREAT SERVICE REP we've ever encountered.

The techs were efficient and arrived early and went about their business.

The customer service I received from each one of the DirecTV personnel has been outstanding. Your communication via text and phone was timely and professional, their parents is professional, and their demeanor are friendly and professional.

Helpful, professional and timely service.

We were quite intrigued by the fact that we could get a great service and save money when comparing with our current service. Unfortunately, we did not realize that to get this service, we would need to have a dish installed on our roof.

Everyone did a great job. I am very happy with the service.

Had a good experience with the sales team.

Very efficient workers. Know their jobs.

New service - Good sales experience.

A great experience and look forward to my service with DirecTV.

The overall experience was good and in a timely fashion.

I have nothing to say now because everything works really great.

My bundle with U-Verse had expired and my monthly premium was going up $50. I call to see about lowering my cost or I was switching to Time Warner. She spent a lot of time explaining the benefits of DirecTV and convinced me to switch. I hope she was honest with me and didn't oversell the service.

Rep was a pleasure to deal with and completely took care of my problem.

Internet service not provided as advertised.

I can't say enough. We are happy with sales and very happy with the installation (Ryan).

Your installation tech was very good and very knowledgeable. He did a great job. I would recommend your service to anyone. Thank you again for a great job.

I was a XFINITY customer for 10 yrs but they were not available to where I located. I got DirecTV and immediately noticed how "unclear" menu is - many advertising channels dispersed in between regular channels. DVR disconnects from internet sporadically. Remote has minimal options. Just a poor design all around.

I have been a DirecTV customer for 15 years and have loved their service and excellent customer service. Since AT&T purchased DirecTV, the customer service is now outsourced to an Asian country, making difficult to quickly get problems resolved. I never had a statement problem before AT&T ownership. Now, every month, my statement has been incorrect with additional charges! I always use to be able to contact customer service within minutes. Now, it can take 20 minutes on hold to reach customer service, and the Asian CS people are difficult to understand and seem to have a difficult time resolving issues! So far, today, I have wasted 40 minutes trying to resolve an unauthorized charge and I am still waiting to talk to a supervisor. Sadly, AT&T is ruining DirecTV, like they have with anything that AT&T gets involved with!