DIRECTV Reviews

The packages I had ordered were not given to me. Some of the channels listed were not even showing. I called to ask what happened with the package I chose and that's when the runaround began. I wasted about 4 hours trying to see if someone in customer service explain what happened with my service but it was useless. The problem incremented and instead of solving it, the situation worsened. Within the 4 hours I spend, I spoke to 6 individuals and the last one was a supervisor. Which he was no help at all.

The technicians who came to our house caused damages by drilling through our wood floors instead of the wall. They used a drill to make a hole in the outside of our house to the inside, fed the cord through and left it like that, they thread another cord through the heating system and never connected the other receiver. I talked to a guy named Chris in customer service and could not believe how rude he was to me. Every person I talked to gave me a phone number and each time I called the phone number, I was given another #. This is a true scam. WHATEVER YOU DO, DON'T EVER GET DIRECTV!!

This is not what I want. I want what I paid and was part of my agreement to stay with DirecTV. I will not be penalized due to their installer either not showing at the appropriate times or not showing at all or installer coming with the incorrect equipment. When I called, they (DirecTV) act like there is no notes on my account with these regards. All I am asking is to have this deal fulfilled.

It is not possible to find out what programs are going to be shown at any time in the future for approximately 50 channels. This is an essential part of the functionality of the receiver which they are no longer supplying, and they have offered no solution, no reasonable alternative, and no offer of compensation for not supplying the full service contracted.

The rep there told me again I would need a new box. I told him it's a crock... I'd been watching tv all day... no problems. When I followed the channel guide to reset the box because I was getting the finding signal, the box stopped working. So I exchanged one of my other boxes... They were all working but as I reset another, the same thing happened. I believe it's a scam to get me to upgrade my boxes. He kept telling me they were outdated... I now have to wait 2 wks for a tech... I now only have 1 box that remains working. I don't dare touch it...

Well on 12/19 my checking account was debited $253.27 of which $220.00 is an early termination fee. I have phone DirecTV several times in regards to the matter. It wasn't until I started crying once faced with the realization of just how long this is going to take me to fix and the bounced checks, etc. I would have to deal with. I phoned my bank to see what could be done. My bank told me to have DirecTV write a letter explaining the mistake and they would release the funds back into my account.

DirecTV refused and would not even provide me with a courtesy letter explaining that they were correcting the problem. They will not fax or mail any documents for my records to help me in the event that I have to take them to court to get my money back. DirecTV also advised me that they will not provide last names and they do not have extensions. They will not let you speak with their Accounts Receivable Department - I was advised that they do not have a phone in that department and can only be contacted through interoffice email. They lack professionalism and a chain of command.

I have paid DirecTV over $315.00 in less than a month. I think someone needed a lovely Christmas at my expense. I think that is a lot to pay within a month's time for cable. It is almost the amount of my utility bill. What is DirecTV doing? I don't think I am being billed correctly. Where are all these charges coming from? The rep couldn't give me an explanation. I didn't get his name but, he reconnected my service after the four hours when I paid my bill. Which should have only taken an hour to reconnect. If I had not have called, my services were still be disconnected.

Overcharged in the first bill of $52.99 instead of the $29.99. Damages to my siding by installer. Additionally, the $200 deposit they were supposed to credit $5/mo they tried to say it was their giving me $5 discount and gee I should be happy with that new one! DIRECTV AND QWEST ARE THE BIGGEST SCAM ARTIST IN THE COUNTRY right in front of all the regulators and gov't agencies. AND no one is doing anything. Someone needs to break them up and be accountable. They BOTH need to be accountable!!!

After about 45 minutes of attempting to get the replacement receiver functioning, I was frustrated and asked to cancel my subscription. I was told that we were under contract until May 2010. I informed them that I should be out of the 2-year contract for service started back in 2004. They informed me that because I had accepted a receiver replacement back in May for a problem that we were experiencing then that my contract was now extended 2 years from that time even though I was not informed that this was the case. They also stated that my contract would again be extended once we get the new receiver active.

According to the representative their equipment is only warrantied for 90 days but every time you get a replacement unit, our contract is extended 2 years from that date and that they did not have to inform me of this because they state it was part of our original agreement. They said that I had agreed to extending my contract every time I received replacement equipment under warranty when I first signed up with DirecTV. In fact, I had never signed nor agreed to any such contract. I asked for a copy of the contract. They said that they could not provide me with a signed contract, nor any proof that I had agreed to this contract and that all contracts were verbal.

I asked what the price was to purchase the equipment in order to prevent an extension of the contract and they said that the equipment could not be purchased and that the only way for me to get a new box was to receive a warranty replacement and this would again extend my contract. I would never have been told about the extending of the contract if I hadn't inquired about cancelling and feel that their policies in regards to the contracts and statement of their policies are not fair or ethical. They said that a supervisor would call us the next day. They did not. I am currently shipping back the replacement receiver and doing without service until I hear from them.

Due to the fact that I had an extra receiver, the phone technician suggested that I replace the DVR with the other receiver until a technician could come to my home. The receiver worked, and this temporary solution appeased me for the time being. Although, I was not happy about missing the local news. An appointment was scheduled for Saturday, 12/13/08, between the hours of 9:00am--12:00pm.

On 12/13/08, at about 12:42pm, the technician had not arrive so I contacted DirecTV. I spoke with a supervisor by the name of Fred, ID# **. When he checked his records, he advised me that my appointment had been scheduled for 12/20/08. I disputed this date with him because I would not have agreed to be without local channels for over a week's time. Fred appeared apologetic and offered me a new appointment, scheduling a technician for 12/18/08. He assured me that while my time slot was between the hours of 12 to 4pm, he would make a note advising technician not to arrive until after 4:00pm. I reluctantly agreed.

Subsequently, on 12/15/08, I lost all T.V. services. Now, not only did I not have local channels, I had no cable channels as well. Again, I immediately contacted DirecTV because at this point, although I have an 18 month contract with them, I no longer wanted their services because they were failing to live up to their part of the contract by providing service.

I spoke to technician, Patrick, ID # **. He too was apologetic and pleads with me not to cancel DirecTV. He offered a $50.00 credit, $5.00 off my bill for the next three months and credit for any days without service. I urged him to have someone come to my home ASAP as I had no TV service. I stressed to him that while I was being compensated for my troubles, their services was unacceptable. I stressed to him that if I did not have services back on by Wednesday 12/17/08, I no longer wanted services.

Despite my threat, due to the fact that an appointment was already scheduled for the next day, and I didn't want to break my contract, I waited. On 12/18/08, I arrived home from work at 3:45pm, with 2 voice messages from a DirecTV technician, James. His 1st message was left at 11:25am, advising that he finished a job early and wanted to know if he could come by. He then called a 2nd time a little after 12:00pm, requesting that I contact him. Please keep in mind that he should not have contacted me until 4:00pm or sometime after as noted by their technician Fred. I did attempt to contact him to let him know I was home but all attempts were unsuccessful.

At 4:05pm, I placed a call with DirecTV and spoke with Patty ID# **. Patty was apologetic and contacted their local office. She advised me that the technician would be back to my home. At about 6:20pm, the technician still not had arrived, and another call was placed to DirecTV. A lady technician whom I failed to get her name, placed me on hold at which time she contacted their local office. When she returned to the phone, she initially stated that the technician was claiming he was at my home as we spoke. When I disputed this, she again placed me on hold at which time she transferred me to their local office. I was placed on hold from 6:20pm to 7:23pm, before being disconnected.

At this time, I am requesting that you assist me with resolving my contract with DirecTV. I currently have no TV service and while I have tried to work with them, their services have been unacceptable and I should not be held liable to abide by a contract where services are not being rendered accordingly. Thanking you in advance for your time in this matter.

When I called, they said, "You had to mail in a rebate request, which takes 6 weeks to process. After that is done, your bill will be $56.00 per month plus 4.99 for each TV receiver." I told them this was not the agreement we had made, but they didn't care and said they would charge me if I discontinued my service. I'm ready to sue them for false advertising! Help me with this lying, SOB company!

I called DirecTV this morning at 9:35 regarding the transfer of this balance and was bounced around (transferred from Lashay to Christina)... disconnected. I called again (transferred from Wykeisha to Naomi)... then referred to 888-259-2983, Equifax Credit Bureau. Spoke with Kay who referred me back to DirecTV at 800-347-3288 and got the initial representative, Lashay, who could not recall our previous conversation 15-20 prior stating that there was no phone log of the call. After asking for a supervisor, I was placed on hold for several minutes only to be disconnected once again. Seemingly, DirecTV would be glad to gain a new customer by resolving this matter, rather than giving a prospective customer the runaround.

This fraudulent practice is unacceptable in my opinion, and needs to be reconsidered. It's not about the money (even though I paid $180.00 cash for the receiver), it is the principle. I have called several times to dispute this only to be told it belongs to them. I have written to their billing dispute office and have not received a reply back.

So one day back in Oct. 2008, I decided to call Dish network to check their priced out. Got a terrific deal which is saving me about $35.00 a month plus I have a lot more features & a dvr. Anyway I called Direct the next day when Dish came and installed my equip. & canceled my Direct acct. Gentleman I spoke with said I needed to send receivers back or I would be charged. I sent receivers back in boxes that they had shipped out to me to ship in. I got bill in Nov. 2008 for $0. Then first of Dec 08, I received a letter saying that their records indicate that I'd been sent out a final bill for $400.84. but haven't received payment. I had not received nothing as far as $400.84 bill until this letter. I was floored. I called Directv, they said they hadn't received them. I asked them if they would track the packages with the shipping label# they had sent to me for shipping them back. She said they kept no records of this. Thank God I had filed the stubs from the labels after being transferred 4 different people & being put on hold numerous times & 2 hrs. later they had found the receiver, but the rep told me that I still had cancellation fee of $340.00.

I told him why I didn't believe I should be charged this. He said I would have to write a letter of dispute. I sent in a letter of dispute on 12/15/08, on 12/16/08 I got a call from Directv regarding $340.00 cancellation fee. The rep told me I had until 12/26/08 to dispute. I told I had already sent in a letter. Then 12/17/08, I had $320.00 withdrawn from Direct without my authorization, the only authorization I ever gave them was the $50.00 deposit when I took their service back in 2003, & then again when I ordered the HD receiver. So how by law can they get away with this. I've read the customer contract I had with Direct no where it states they have the right to take unauthorized funds. As many complaints that has been made against Direct why can't we as the consumer take legal action. This wasn't nothing but ROBBERY!

So, I called to inquire about why no one showed up and why I did not receive a phone call advising me that the installer could not make it. I talked to someone in Georgia and he told me that my address in the order was filled incorrectly with my first name and that was why the installers could not come to my house although I had received a call on Saturday night informing me that I am scheduled for installation on Sunday between the hours of 12 and 4 pm. No one bothered to check my account information such as my address!! Well, the representative asked me for my address and I gave it to him again. He updated my address and gave me new installation date, Tuesday December 16 between the hours of 8 and 12 pm. On Monday, I called DirecTV and asked to speak with a salesman. I explained to him what happened and wanted to file a complaint. He checked my order and apologized and advised me that my installation is scheduled for Tuesday between the hours of 8 and 12 pm and there were no missing information on my account. I complained about the fact that no one called to reschedule me or advise me of any changes. He kept apologizing which meant nothing to me.

I believe that he was reading a script on his computer monitor like a monkey. I asked to speak to a supervisor and I was told that there was no supervisor available to take my call. I asked him if he is sure that this will not happen again, I do not wish to wait all this time for the installer and no one shows up and I end up wasting my time just for the wait. He confirmed that everything is ok with my account. I thanked him and hung up. Today is Tuesday and at 10 am. I received a call from a lady called Monica with DirecTV, advising me that they do not have my installation address, and if I gave it to her over the phone, she could not entered into the ticket because the order was filled incorrectly. She asked me to call the office to ask the customer service representative to update my address. Furthermore, she told me that there will not be any installation services today because my order was filled incorrectly. I was furious, so I called the idiots at DirecTV. I explained to them what happened and they were as usual reading the script off the monitor like trained imbeciles. They told me that the order is bad and they need to create a new order for me, and gave me a new schedule date.

I asked to get a customer service manager or someone of authority to speak to. The representative told me that there was no one available, but he gave me an address of the Office of the President as follows: **. He offered to open me a new account and I said no thanks. My experience with your company is memorable and I do not believe that I will ever do business with your company ever again. If you are unable to take a simple order over the phone, how can you stay in business? These representatives that I talked to are all in the US. Maybe the guys are so incompetent that DirecTV needs to outsource their jobs to India where they have better educated workforce. DirecTV hires idiots. My advice to other consumers, avoid DirecTV. They hire incompetent workforce. Be aware.

I NEVER CONTACTED DIRECTV AT NO TIME TO HAVE THEM INSTALLED THEIR SERVICE IN MY HOME. I WAS WITH COMCAST BEFORE THIS SWITCH. EVERYTHING WAS DONE BY VERIZON. I later received a DirecTV bill for $412.56. This includes 69.56 for TV & 343.16 for breaking the contract. I spoke with Jenna @ DirecTV-1-800-531-5000 on 3/11/08. She advised me to write a letter, which I did on 3/17, to the Billing Dispute Dept. stating what I just outlined to you. I have not received any more correspondence from DirecTV. I thought this was settled.

The problem as we were told is that even though we were told they would sync the next billing cycle, they never did because DirecTV would always add a couple dollar charge to bring our balance above zero, thus preventing the bundling and costing me more. Each time we thought the bundling was taking place, so we never paid DirecTV, just Qwest. This led to several service interruptions and more fees for me. Every time I'd go through the same process and verify that my balance would be zero so the billing could sync and each time I was told it would, and each time another fee was tacked on afterward to prevent the bundling from taking place.

Qwest has these same issues logged in my Qwest account as well, as I had a three-way conference with Qwest and DirecTV to resolve this. Qwest was appalled at the lack of cooperation from DirecTV. On 10/2/08 we called to have a service tech come look at the poor reception our TV was getting. DirecTV tried to troubleshoot over the phone and when that didn't work they offered for a tech to come out for a $40 service charge. I've wanted to ditch DirecTV for some time but my fiance was a loyal customer and wanted to give them the benefit of the doubt. But when they said it would be $40 for a tech to come out, fixed or not, she finally joined me in my desire to leave DirecTV. On 10/12/08 we established our Comcast service and cancelled DirecTV.

On 11/14 DirecTV contacted us regarding our past due account. My fiance explained that we cancelled our service last month when our Comcast service started. When that didn't get results I took the call and asked for a supervisor. I was transferred to Adolfo the night shift supervisor (I lost the employee ID). After 10 minutes or so I realized and was insulted by the fact that he didn't even know my name and kept calling me Jason **. The Rep that transferred me knew my name but not the supervisor. Adolfo verified the year plus problem with the bundling but said that there was no record of a call in Oct to cancel. I requested that the account be cancelled and all fees be credited since I had the service cancelled in Oct. I outlined the numerous and constant mistakes DirecTV has made and wanted nothing more to do with them. He said he could not do that. I asked if the day supervisor could and he said yes and that he would have one call me.

I requested that he tell the supervisor: 1. That a supervisor not knowing a customer's name is repulsive; 2. The account was cancelled on Oct 12 and I could provide proof of Comcast service starting on that date; 3. That I was going to notify Qwest and tell them that the reason I left their service was because of DirecTV; and 4. I want all balances owed and early terminate fees (which I don't believe should have been applied in the first place) be credited.

I never received a call but did get another Rep calling about my past due account on 11/29. I asked to be transferred to a supervisor and was hung up on. I don't remember the woman's name. On 12/2 another rep called about the past due account. Still no supervisor. I asked to be transfer to an escalations department and got Vashaun. He finally cancelled the account, and initially refused to answer any questions about the account but finally verified the bundling problems since Dec. 2006 and said that their policy overrides all else and all fees and balances are my responsibility. Finally, they deducted money from my Fiance's bank account without notice or permission for the cancellation fee I shouldn't be charged.

We called to see what we could do about this. SO the company said we had to buy brand new boxes. We can purchase them from the company OR from best buy or circuit city. We checked out pricing and they were too expensive. So we were going to cancel since our commitment was over already. A friend of ours sold us 2 boxes for cheaper so we called directv to get them Transferred over.

The only thing they told us after we told them we bought the boxes was that we were getting charged transferring fees. After my husband was told that he asked if there were any other fees or stipulations added and they said NO. He then made a further point to ask will this prolong our commitment with Directv and they said NO.

Fast forward to today. We signed up with Verizon because these new boxes started acting up. We didn't want to pay again for replacing them and verizon was offering us a sweet deal. SO I called to cancel. Speaking with Brandy she was very polite and very nice. UP until I mentioned Verizon. I guess once you aren't a customer they treat you like crap. She started off by saying that by buying those boxes we signed a commitment for 2 more years. AND that we had to return the boxes to them at OUR cost, and $480 in disconnection fees. SInce I didn't speak with a rep to transfer the boxes I put my husband on the phone and they told him we still have to pay. Even after speaking with a manager.

If we had known this company was going to be a shady one in all their dealings we would never had been with them for 8 years. (We had the service under both our names.) This company is so dishonest in their dealings with unknowledgeable staff. If they cannot stand by their promises or behind their employees they don't deserve anyone's money. I will no longer highly recommend them as a matter of fact I will now recommend VERIZON. We should've known they were crooks when they wouldn't stand behind their equipment.

I continued to have the problem and contacted them later in November or early December and they still did not have a fix and they credited my account for, I believe for 6 months of DVR rent that would be applied monthly. I told them at this time if the problem continued I would cancel my service. On December 12th, 2008 I contacted them again as I was still having the same problem and wanted to cancel my account. I was told that I could not cancel my account as I have a contract. They again admitted that there was a service issue that was not resolved but could not cancel my contract. I asked to speak with someone that had authority to cancel my account and was transferred to another department that reiterated that I could not get out of my contact even though I had a service issue that they did not have a fix for.

This department offered a exchange receiver, but as I understand the issue I have is a known defect in both of their receivers, and I declined their offer as I missed programs or the programming has been cut short and I do not care to continue with DirecTV. I also told them that we were going south for the winter in a few days, leaving on the 16th of December, and that I was going to dispute their unwillingness to cancel my contract with the Washington State Attorney General's office. I told them that since they would not cancel my contract, and until this was resolved, I wanted to change to the lowest cost service they provided and that they could send a new receiver to my winter address in Arizona and connect service there.

We recently received a bill for $85. This is nowhere close to what was promised to my wife via the phone by 3 different customer reps. My wife called to get this situation fixed and customer service/supervisors were not flexible and not helpful at all. The manager basically said whatever we were promised by the reps, they weren't responsible for because those reps misspoke. They were only responsible if it was invalid information. Even during the conversation, his numbers and reasons changed constantly and each time we got, "Sorry, I misspoke" and that apparently was supposed to make up for everything.

In the end, they offered to letting us out of the contract if we pay them $400 or we can try downgrading our deal until it matches the other price we were given. Now we are stuck with a 2-year deal, feel betrayed and lied too, and overall unhappy with the business dealings of DirecTV. Lost a deal we had with our cable company that they no longer offer. Once we canceled it, we can't go back. Paying $20-30 dollars extra a month over what was promised/discussed. Big advice... Get all quotes/deals in writing before you let them into your house to install anything.

This is fraudulent. I have paid 599 a month for years plus paid for the equipment and I get lied to and screwed around like this. We have missed so much work waiting here to finally call the company an hour after they were to be here and find out they had no intention of coming! And didn't even call us. I'm still paying for a dvr service I don't get to use. And the ins on the new equipment I haven't even got!!! I know this is trivial tv right but to a lot of us it's our only form of entertainment and it has caused so much distress. They lie!!! about their service saying they are #1 they can't be???

As I did not find this an acceptable solution -- since it required my finding and purchasing the cover and then installing the cover myself, which was not part of the original service agreement, I cancelled my service with DirecTV. They then informed me that they would charge me an exorbitant cancellation fee of 340.00. I complained to their consumer complaint department by letter dated September 25th, 2008 about the fact that they have an implied warranty of fitness of purpose for the equipment they provide as part of their satellite service and their equipment was obviously unfit for the purpose they advertise; furthermore, their contract fails to mention anywhere that light rain and snow will disrupt the incoming signal and cause interruptions of service for which they do not provide any kind of recompense.

In addition, I complained that while I had only had service from September 3rd to September 8th, they charged me 57.23 for a 'previous balance', which I questioned as I had not been a 'previous' consumer. They then sent me a form letter dated October 14th, 2008 stating that since the service was disconnected, I owed them 340.00 for the early cancellation plus a rendered programming service charge of 57.23. I complained to the Massachusetts Attorney General's office on November 3rd and requested mediation. The AG's office received a letter dated November 26th from DirecTV stating that I had cancelled my service in violation to their Equipment Lease Addendum requiring a service contract for 18 months and thus I owed them the cancellation fee plus the 57.23 rendered programming service fee for a total amount owed of 328.25 (after they applied some credits).

They stated to the AG's office that during my phone call with the service representative on September 8th, I had been offered and had refused a free service call appointment to fix the satellite dish and the system. This was a blatant untruth as the only thing I was offered by the service representative was the opportunity to purchase, at an additional cost, a cover for the satellite dish that I would have to install myself. On November 29th, 2008, DirecTV sent their bill to a collection agency; I did not receive the copy of their letter to the AG until I spoke with the mediator and he sent it to me (received on December 10th).

DirecTV not only has violated implied warranties of fitness of purpose in claiming that their product will deliver a signal in all but the most severe of weather, but they have also violated good business and good faith practices by submitting to a collection agency a bill that is currently under dispute and being discussed. And, finally, they have blatantly lied about what they offered at the time I called their office to complain (which was the first working day after a Saturday service failure).

DirecTV demands that I keep my 2 year contract (which they first said was for only 1 year), although they make false offers and never keep their word or follow through. They're liars and thieves. I now pay twice what I paid for Cablevision and hundreds of dollars every month - so much for that $30 a month incentive. I want my contract ended because of their refusal to meet their own offers. None of them ever materialized.

I called DirecTV and they said they would walk me through it, but could still not get it to work. It was agreed that a box would be sent and it would be returned and the receiver would be removed from the bill. During this time period my bill arrived and had MLB Extra Innings Early Renewal in 4 Payments for $42.25 each. I called DirecTV and told them I did not want this and please to not put anything on my bill unless I order it. One month later I receive my bill and the charge of $42.25 is still on my bill along with a notice of late payment. I called again and was assured it would be straightened out. In addition to the charge of $42.25, I am now being charged a late fee. Approximately 10 days later, my DirecTV service is temporarily disconnect by DirecTV for non-payment of the bill.

Even though I have already made my payment due less the $42.25 plus the late fee. I then called DirecTV on 12/5/08, and told them to immediately cancel my service effective immediately. I was told I would be charged $375 on my credit card for breaking the contract. However, it is DirecTV who did not honor the contract. First, by not bringing the correct number of receivers, then having one receiver not work properly, and the third not work at all. In addition, after shutting off my service for non-payment of a charge I did not ask for is totally unacceptable and I will NEVER pay DirecTV another cent. They can sue me and ruin my credit. It is the principle of the whole situation. What they are doing should be illegal, if it is not already, and they should be stopped. I will see them in court!!!

About a month later I receive a bill from DirecTV stating I owe them $398 for a cancellation fee. I called their customer service department and opened a claim. About 30-60 days later I received a letter from them stating I am fully responsible for this cancellation fee. I have told them multiple times I was told I was not responsible for this fee by their representatives and I was mislead in to understanding that and I am not paying them this money. Now I don’t know if this has gone on my credit or not but I feel it was very unprofessional of their representatives to have mislead me to believing that I am not responsible, and all in all now they are saying I am responsible.

When the final statement arrived, it wasn't a bill. They had charged my wife's Discover card for $380 plus the bill for the portion of the service I received for a month. They said when I parted ways with Qwest that I had agreed to a two-year service plan. I never agreed to ANYTHING. I didn't sign anything. All I did was change my billing from Qwest to DirecTV. They also said I received a Customer Agreement with my first bill. I never received a Customer Agreement since the billing was from Qwest. The representative and supervisor I spoke to couldn't answer why I was told there wouldn't be a fee. They also couldn't tell me when I signed a service agreement since I NEVER DID! All they could say was that I agreed to it since I had service. For now, my wife has disputed the charge to her Discover card (which is NOT mine, she had it before we were married).

On Oct. 1st, 2008, I received a bill with a credit for the cancellation fee in the amount of $348.47. On Oct. 17th, 2008, I received another bill indicating that I had to pay the cancellation fee. I contacted DirecTV about this matter and they were unable to assist me. All I want is fair treatment as a consumer. I should not have been billed for their false advertisement. There was no wrongdoing on my part. I had to pay the bill so that my credit would not be ruined but the matter was handled unfairly. This company is unfair and I am filing a formal complaint.

I assumed they had put my account on hold. Well 12-01-08, me and my husband had to sell very important item just to make our 850.00 rent. When we checked our account to see if our landlord cashed the check, we seen that DirecTV had took 698.00 of the rent money. My landlord check bounced and now me and my 5 kids are at risk for being put out. I don't know what I am going to do. Why is it not illegal for people to unauthorized take money from your account. I have no way in coming up with this rent money. What can I do? I no longer trust banks, your money is not safe.

I confess that it is my fault that the thing isn't working, and I have no problems paying for its repair or just getting a new one. But what is really ticking me off is that I have been trying to get a hold of DIRECTV but all I ever get is a busy signal. I don't even get a voice machine to give me the run-a-round, just the busy signal. How can I ask for help if I can't even get in touch with DIRECTV?

I get another bill, same thing, $125. I call again, same answer, don't pay it, we'll fix it. I get another bill, $125, plus late charges now. I call again, suddenly my contract wasn't fulfilled, I owe it, I can't do anything about it, they won't let me talk to any one in authority, and if I don't pay it it's going to outside collections. They said sorry that the first 3 reps told me something wrong, said I signed 24 month contract. I didn't sign anything, I agreed over the phone to a 1 year NFL network deal. Do you know what collections do to your credit? Ridiculous, I will tell every person that I ever meet not to deal w/ deceitv, crooks.

I lost electricity, phone, and internet for hours because the tech that went into the attic tripped and messed up our electrical wires. They scratched my entertainment center from moving the big TV around in it. Tracked dirt and pine needles all over the house because they ran out of their little blue footies, wouldn't take shoes off. After a three page letter and a couple more emails to DirecTV, they finally sent their quality control lead out and she investigated. Her report was that this was an extremely bad install and would have to be redone. I was told a senior tech would be out to reinstall on the 21st of Nov.

We waited and waited and nothing. I finally called DirecTV after the holiday on 12/1 and I still cannot believe their customer service. I told them to turn off the service and then I was told to ship them the equipment back to them with the boxes that they would send. I have had to have an electrician and a general contractor come out to get estimates and am now trying to get my damage claim to go through. Save yourself a lot of time and aggravation and stay with Comcast Cable if available!

Today I received a past due bill. I called which Nanette answered. I asked to speak with a supervisor, she placed me hold, after 20 minutes the line disconnected. I called back and spoke to Bobby, explained someone disconnected on me and wanted to speak to a supervisor. I was placed on hold for 15 minutes, then spoke with Mike. I asked why am I being billed for service that was disconnected at my request, in April 2008? He explained that the service was suspended and after 6 months it is reinstated. I told him that I did not know this policy, and do not feel I should be responsible for the bill. I asked Mike to have corporate contact me and Mike said he could not do that. Mike also stated that it is not Directv's responsibility that I did not receive the postcard before the due date, and that is a US mail issue.

In November, we switched to Comcast, and DirecTV tried to charge us for terminating our contract early. We went over the whole thing and they agreed that they were wrong and that the early termination did not apply. They still maintain that they own the two new boxes and we have to return them or be charges 480.00. We will return the boxes to avoid (hopefully) more problems, but how can an item we purchased that is replaced under a policy we purchased belong to them? It seems that they have done this to many others and I wonder why something cannot be done to stop them from stealing from the public.

When I called DirecTV, they said it was a non-refundable item! Nowhere is it indicated at either Circuit City or on the packaging that you can't return the product nor that it is non-refundable! Misleading advertising for sure! No one with DirecTV was helpful. The first customer service rep offered to send a box for me to return the equip, but then couldn't tell me when I could expect a refund so she disconnected our call. Subsequent calls resulted in an escalation to a supervisor who was rude and arrogant. I hope DirecTV goes bankrupt and fails miserably as a company!

We need a class action lawsuit against these thieves for unfair and deceptive trade practices. I filed a complaint with Federal Trade Commission and NC attorney general. Small claims is next.

In the midst of him setting up the system, our programming was changed without request or consent to a NFL premier package for $84.99 a month. I didn't know this till receiving the first bill. I have made numerous calls and sent emails to DirecTV trying to get this straightened out. We only want what was promised in the offer. We are now told that no offer exist for what we were told. I did not keep the email and cannot use that. I tell them to pull the call from the day that we ordered as it was suppose to be recorded. They can't do that.

How convenient for them. Despite the fact that we are not getting what was promised to us, if we terminate then, we will get hit with the early cancellation fee. After calling the first time trying to get this straightened out, our account was again changed to 150 channels for $54.99 a month and no free show channels. I am not sure why it is so hard to get the offer that was promised. What I do know is that I am very displeased with the customer service and their lack of commitment to the customer. If I had this to do over again, I would not return to DirecTV. They used deceitful practices to get us to return.

When I called to cancel service in September I was informed that I had a new contract that was less than a year old and that I would be charged over $300 for early termination of the contract. Had I been told this in December I certainly would not have continued service - this would have been renewing a contract I knew I would not be able to keep as I would be moving in less than a year.

I spoke with several representatives explaining the above and received no assistance. I then disputed the charge through American Express who determined that DIRECTV could not substantiate the charge and resolved the charge in my favor. The company is now threatening to bill me additional charges in addition to the termination fee. The company is also now trying to charge me an additional $214 for the old broken receiver that was replaced. It was my understanding that I had purchased that equipment per the installation technicians and others I spoke with on the phone. At no time did I agree to lease the unit. It seems that sometime long after I became a customer of DIRECTV they changed their terms, but I had already owned this unit and had several years of ongoing service. Both of these charges are unauthorized and in violation of my original agreement terms.

So I called DirecTV and was told nothing could be done and it did not matter what I was told. I called back again and spoke to someone else who apologized for the former employee's rudeness, told me she would get the waiver process started and that I should have the WB in 2-3 weeks. Time passed and nothing happened so I called back a third time. I was told the waiver had been started but was never completed. The rep completed the process and a few weeks later, I received a postcard in the mail telling me that the waiver was denied. Needless to say, I was quite frustrated with the entire ordeal!

I finally called them back a few months later and spoke to another rep. She was quite rude as well, told me nothing could be done to get the channel I had been promised. So I asked how I went about cancelling my service with them. That was when I was informed about my 2-year commitment! I was quite shocked and irritated so I asked for her supervisor. She told me to hold and never came back on the line. I was on hold for 10 minutes when I finally decided to hang up and call again.

I reached a male rep who told me he would get a supervisor and he did. The supervisor told me there was nothing they could do and that I had to stay with them or pay to cancel. I told her that I had never been informed of the 2-year commitment and they were not fulfilling their end so they should let me out of my contract. She told me there was nothing she could do, like she was reading from a script. So I asked to speak to someone over her head and she promptly hung up on me!

So I sent an email to the corporate office and was called by a lady named Jill. I told her my story and again she said, "Too bad, so sad. There is nothing I can do." She told me she would not waive my contract and it did not matter what another employee had told me. I asked why they did not stand behind their employees' promises. I told her it was ridiculous that they allowed their employees to promise customers something they could not fulfill. She was quite rude, as usual, and told me there was nothing she could do.

I am flabbergasted that a company is allowed to lie to individuals to get their business. If I had been told in the beginning that there was no way I could get the WB, I NEVER would have signed up with DirecTV. A contract is between 2 parties and if they cannot or won't honor their obligation and promises, then the contract should be considered null and void and I should be allowed out of my contract without penalty. I would like for you to look into this matter and advise. Thanks so much!

However, I was not given the information about the contract of signing up for 18 months with DirecTV & that it's a completely separate entity from the Verizon bundle & that there would be an Early Termination Fee. Recently, there were changes that happened in my life that I have no control of and I have to move out of the country. I had found out about the Early Term Fee when I called to figure out how to cancel my services with DirecTV. I have sent an e-mail to the customer service (11/22 & 23) & I feel that DirecTV is not willing to meet me halfway.

I feel disappointed that such company can get away with screwing consumers with False Advertisements. I was told that all the movie channels came with the service and came to find out from my bill that it's have to pay extra after three months. It really makes no difference with the Basic Cable, which I got enough channels and the Digital Program of DirecTV.

My wife spoke to the telephone representative, who assured her that our service would be prorated, with charges starting on the day of the unnecessary service call. When our bill arrived, it included charges for the entire period (about two weeks) of our troubleshooting and for the unnecessary service call. DirecTV continues to insist that we owe for both the period before the card was activated and for the unnecessary service call. We spent two weeks troubleshooting the system, despite good satellite signal strength. Subsequently, we are being charged approximately $100 in fraudulent charges.

I get a bill today 11/22/08 saying that I owe $228.85. The reason for the increase in my balance is for movies that were never put on my bill back when I first signed up for DirecTV. This was because we were not set up through the phone line which I was never told that I had to be. I called several times today and got nowhere. They didn't want to do anything to fix this. Basically I was told that it was my fault. DirecTV has the worst customer service ever and they are unwilling to do anything or take any blame for their errors.

The NFL package is the only reason I have the satellite in the game room and the recreation room. This year along with the past 4 years, I ordered the HD NFL package. I couldn't receive the HD games this year, I was told that I needed a new antenna and a new receiver in the game room even though it was only a year old. I explained that I only needed the HD package for the wreck room and the reception for the other satellite box was fine. They changed the box; anyway, it took 3 weeks. The installer (who according to them they have no control over) wanted 75.00 for a phone line that he told my wife we needed to receive HD football. Fortunately my wife called me; I got the installer on the phone, told him to take the phone line out which he did.

I realized after a week or so that the box which I paid 399.00 for was gone, it worked perfectly. I looked at my bill then realized they were charging me service fees on boxes that I own and took the one that I had paid for. I called and demanded my box back and removal of the service lease fee and all subsequent prior lease fees. I also asked for adjusted prior lease fees for the years and months that I owned the boxes, they again refused. This is my complaint, I want my box back or a credit for 399.99. Also credit all lease service fees I've been charged the last 4 years.

A couple of weeks later we wanted to cancel the service because it was too expensive for our family budget and called the DTV and requested for cancellation. They have canceled the service and sent us the final bill which was paid. Soon after the cancellation, we have returned the receiver to DTV. After the final bill was paid, we have been receiving the bill for $460.00. When we called the customer service regarding the bill, they have told us that the charges were for breaking the contract that we don't even know about. We never signed a new contract when they send us a replacement receiver and we don't even know that replacing the receiver is like renewing the contract for another two years or any paper work with the new receiver to sign and return to DTV. We have wasted several hours making phone calls, we're put on hold for so long, and finally no help. We are also attaching a copy of this letter to consumer affairs to resolve the issue.

Now I've noticed it and called about the matter. Spent 120 minutes on the phone. Got nowhere. They will not cancel the service (which we aren't supposed to have) and they will continue to charge my card for it. We cannot get them to cancel the ticket, we cannot get them to credit us for the fees and we're not even supposed to have the service.

This is absolutely the most frustrating experience I have ever had. We have spoken w/ 3 different people who are not authorized to actually help us. Furthermore my husband has established that they do not have a billing policy published for consumers to follow. Nor will they honor the dispute resolution statement on the bill.

When no one had shown up by 2:00pm, I called back to find out when I could expect them. I was told that I was never scheduled for Monday, but Tuesday morning. I told the representative that the time and today's date had been confirmed earlier that day. I was again told it was never scheduled for today but for tomorrow. I took off from work to accommodate this service call. In trying to get the service completed on Monday, I had to make over 8 hours on different phone calls - to no avail. No broke through whatever their system is, to reach scheduling.

The incident was traumatizing. I cancelled my subscription today. They want to charge me $500 for breach of contract, which I do not want to pay, nor feel that I owe. What shall I do? When no one showed at 2:00pm. I have lost over $600 in salary for these two days of employment and they want to charge me $500 for breach of contract.

I received a letter from DirecTV on November 5, 2008 notifying me that I/we would be charged only a prorated portion of the fee. I contacted them again. A young lady informed me that a decision was not received by them, only a preliminary letter dated November 5, 2008. She further stated that I should receive another final letter from the Corporate Office. On November 10, 2008, I/we received another letter indicating same as previous. On December 13, 2008, I checked my bank account to find that $200.04 was deducted from my account. We have been contacted numerous times regarding changing our service back with them. Your assistance is appreciated.

When the installer was finished installing the dish, he activated my service. He turned the channels on to see if it worked, and found out that DirecTV had indeed given me the HD service, though I specifically asked NOT for it. The installer still insisted it was fine and to call up DirecTV to cancel the HD service. I was leery of this, so I asked the installer once again that this was OK. He said that it was just fine and handed me the contract to sign. Unfortunately, I signed and he left very quickly. This was done late on a Friday afternoon and the installer ended up leaving around 5:45PM.

I called the following Monday to have the HD service cancelled, and was notified that it would be $19.99 to have a standard definition receiver shipped to me and for me to ship back the HD receiver. I told the representative that this was not my fault, but it made no difference to her. Later that day I decided to see if there would be a fee for cancelling my service, so I looked at the contract that I signed and could not find anything. I called DirecTV and asked about cancelling and the representative that I talked to then offered to switch out the receivers free of charge, but by then, I just wanted to cancel (three days after it was installed).

He said that I have 15 days to cancel without any fees, so I decided to go ahead and do this. Before I said the final word to cancel, I asked once again if there would be any fees, and was told, "No." A week later, I called back to make sure it was cancelled, only to find out that I had a $404.00 charge on my account because I had cancelled. I argued about this telling them that I was told there would be no fees, talked to a manager, etc, to no avail. The next day there was a charge on my credit card for $404 from DirecTV. DirecTV (its third party installer) lied to me on two different occasions as well as fraudulently charged my credit card (after I specifically told them that not to).

I ask to speak to the supervisor which I had to wait 15 minutes since I was advise one will not call me back since they don't make outbound calls and they can't pull the original call since they are not recorded. Supervisor gave me credit for this month for the $18 and I advise they fill out the rebate. I explain to her I am still upset because of the misleading information.

Had I known the $29.99 was not the package price and has to apply for rebates and auto pay to get this price, I might not have sign with them and kept my cable but I was not given the choice to decide because I was not given the correct information at the time of my call. Everything should have been explain during that initial call. This is a big company and they are misleading people to sign up for their service and then doing whatever they feel is best to rip people off their money because we are the small people. They should not be allow to get away with this kind of business.

I offered to give Directv a letter on letterhead from my apt complex explaining that THEY say no to dishes at the complex. However, Directv does not care. They said that I shouldn't have moved to this apt complex if I couldn't transfer service. The address where I had service was **, Philadelphia, PA 19130. PLEASE HELP me, they are being completely unreasonable. This is CRAZY!!!!

We dealt with this issue until our contract was up and forgot to cancel, until we had to miss the season premiere of Gray's anatomy this year. I called that night and cancelled our service. They promised us the moon to keep the service and I declined all offers. I was told that we would be charged if we did not return the receivers that we had within 7 business days of receipt of a return box. I stated that I understood this and completed my call. On October 4th we received a fedex box to return the leased receivers in. I went on October 6 as the 5th was a Sunday and mailed the boxes back. On Nov 3 I received a bill that stated that my account was delinquent for 57.75.

I called to inquire about the charges and to tell them this was the first bill that I had received and was told that I was being charged for a unreturned receiver. I informed them that I had returned the receiver and checked with fedex who stated that they had delivered the 13 lb package on Oct. 8th and it had been signed for. At this point I spoke to a supervisor who informed me that it would take 8-10 business days for the warehouse to determine if they could find the box. I was told to wait this time and then we would revisit the issue.

On Nov. 12 my account was debited for 66 dollars. I called to question this charge and was told to hold for a supervisor. I waited 32 minutes on hold for a supervisor who was rude and told me that I should have returned the boxes on time. I informed her that I had done so. She told me that in addition to the 57.75, I was being charged for 2 PPV movies that were ordered through the remote. I informed her that my receivers were not connected to a phone line so that I could not order through the remote. She informed me that she could not help me with this matter.

After checking the FedEx tracking number, my husband called on his phone while I was speaking with the supervisor. He was directed to the warehouse who looked into the fedex tracking number and assured us that we would receive a credit for 57.75 within 3 days to our account. We are waiting until Monday (today is friday and we spent over an hour on the phone with them last night) and then if we have not received the credit I plan to file a dispute with my bank. I hope that no one ever purchases directv again. If someone offered it to me free for life, I would turn it down. I don't care what my cable company charges me because it is worth it to not have to deal with this ever again.

When we received our first bill, it was for $79.99. I called and was told because I had an extra receiver, it was more money. The original rep was aware of the extra receiver when the price of $74.99 was quoted. I asked this rep to verify my original quote and service I was to receive. This rep told me I would not be getting a discount as promised because I took the NFL package. I explained I did not want the NFL package, but wanted the discount. The rep then switched the service to Plus DVR and said I would get an $18.00 discount for a year.

I called for an updated statement for my review. No discount was given. I called again. This time the rep told me because I originally signed up for the NFL package I wasn't eligible for the discount even though I changed it 4 days into the service. I changed it because that was what they had advised. To top it off, when I went to watch the Mountain West channel, it was turned off. Again I called. This time the rep told me I had to take the Sports. This is a different package than the NFL, because I live in Idaho. The rep told me I would receive a $10.00 discount for a year because of the inconvenience. Another corker was there was no free Showtime for a year or free premier movie channels for 4 months. But, that's the least of my problems.

Frustrated by misinformation, which is their favorite word, I asked for a supervisor. After a very long wait, she informed me that because I was in Idaho, I could not get the Mountain West channel even with their Sports package! It was then that I had enough of their incompetence and asked about cancelling. The supervisor transferred me to the Disconnect Department. I was told by Joe, no one will give their last name, that as long as I cancelled within 15 days of installation, there would be no early termination fee, because we live in Idaho. In the state of Idaho, they allow 15 days from the date of installation. This is not true of all states. I decided to think it over and I called and cancelled the next day. The gentleman in Disconnect verified that I would not be charged an early termination fee, as I was within the 15 days. Our installation date was 10/04/08. Our cancellation date was 10/15/08. That is 12 inclusive days that we had service.

We received a statement and after adjustments it totaled $1.05. We paid it. We had a zero balance. We then received a statement showing a $340.00 disconnect fee and a payment for $340.00 against our MasterCard that we knew nothing about or authorized! I had to call again. The rep I got this time, after much checking and reviewing our account, said he would write up a credit adjustment. He went on to say it would take 3 to 5 business days to show it posted to our MasterCard account. I called our credit card company and of course, there was no credit issued. I had to call again. I was told the credit was in process and was told the same story, 3 to 5 business days.

I called again today, 11/12/08, and still no credit. This time the rep told me that the 15-day grace period began when we called to have installation and not on the day it was actually installed and we signed the contract! After being ripped off for $340.00, now I'm told by the rep that I could have gotten the Mountain West Sports channel with the Sports package. I had the Sports package to begin with! The system was installed in our home, 9 days after we ordered it. DIRECTV is now using the order date instead of the installation date. The order date was 09/26/08. How would we know that there were even any problems within that 9-day period? We didn't have the service in our home yet! I started complaining 3 days after installation.

Had an employee of DIRECTV, reps and supervisors alike, knew what their services were and had not misinformed me about the services and procedures, I wouldn't be out of $340.00. I have to pay for the incompetence of their employees? The last rep I spoke to said I should have received an email explaining why we did not receive our credit. Another blatant lie. We received no such email.

I have since read numerous complaints about this company. Many of them are about money taken out of their accounts and credit cards being erroneously charged. How and why does DIRECTV get away with this? This whole mess is because of their terrible business practices and procedures. Not to mention the employees who are not properly trained. I want my $340.00 credited to my credit card. Thank you for your attention in this matter.

Upon hooking up and activating the new receivers, we discovered that the reception was in and out. After about 2 weeks, we could not watch the 2 TVs with the new receivers at all. The screen kept saying, searching for signal. After many, many hours on the telephone with many, many reps, I decided my only choice was to cancel service altogether. Only after I cancelled service, did DirecTV attempt to rectify my problems. It was too late. I was sent packages to return the receivers, as they were still under the warranty period. I only had them for about 7 weeks.

DirecTV has sent me a bill with a $300 charge for not completing my service commitment. I NEVER agreed to extend my service, but was told that just by activating the new receivers, I had agreed to a new 18-month service commitment. At no time did anyone mention anything about a new contract. Afterwards, I was told I should have read their contract online.

I have written many letters to their billing disputes address in CO. After receiving continuous bills for the $300, I continued to write letters. I finally received a response which read, "Sorry....you owe us $300." I Never agreed to any sort of service commitment and contest that I will never pay them anything. DirecTV has threatened to send this to collections. They continue to threaten people to collect money that isn't even owed them. What can I do to protect my credit? What can I do to get DirecTV to quit harassing me?

So after 30 days, I called and cancelled and sent back all the in-house equipment, they then informed me I would be billed for the remaining two years of service. I was told I signed a contract with them that locked me in for 2 years. I never did. Bill reads $367.69 and now is in the hands of a company called The CBE group, 131 tower park drive, suite 100 Waterloo, IA 50701. acct. ** -telling me that if I don't pay in 30 days a judgement will go against me. Their #877-224-6529. Date received 10/21/08. Please let me know what can be done about this, if anything they owe me for a roof repair.

that I had NFL. I'm 66 years old, Sports is not in my interest, and I am unable to afford to paid for this bill. Please advise how to handle this problem. I've spend numerous hours without any help. also send an e-mail which I received a respond with any resolution.

I eventually started service in my new home with DirecTV, so I had two accounts going at once as the other house was on the market for nearly 2 years. When I started service at my new house, DirecTV told me that I was under contract at the old house. I told them that my contract term had expired. They researched and discovered that when I originally called to transfer service, that they automatically (and without informing me) extended the contract for two years.

for them to have extended the contract term. They agreed with me and I was told that it was being corrected. I maintained service at the other residence until the house sold. I called to cancel. I was then hit up with all kind of fees including early cancellation fees. I had to spend much time and several conversations with customer service and each time it was acknowledged that there was no longer a contract and that the extension of the contract should have been cancelled as was the transfer service.

Many of the fees that had been wrongly and incorrectly assessed were credited and I was satisfied. Then I received a bill for $65 for early cancellation. I have spent so much time and many conversations with customer service always to end up at the same place. They agree that I was not in contract period when I cancelled and that it should have been corrected. However, "there was nothing that they could do about it and I would have to write a letter".

I received my AMEX bill and to my surprise, DirecTV had charged my account without my authorization or knowledge. They must have lifted my AMEX account from when I started service at my new house several months earlier. I called DirecTV yet again. I went through the whole story again (I had told it them so many times).

At the end of all that, the agent told me that there was nothing he could do and that I would have to write a letter in dispute. Of course hearing this yet again did not make me happy and nor should I have been. He then became extremely rude and insulting to me. I advised him that he should not be in customer service. After speaking with him, I immediately called AMEX and asked the charges be charged back. AMEX went through procedure of mailings and ruled in my favor that DirecTV had no authority to charge my account and so my AMEX account was credited back.

I then received a letter from DirecTV demanding payment with the threat of collections. I called DIrecTV yet again and customer service nor any management could help me because they said that it is now a "collections" issue. DirecTV swiftly sent me to collections and the collections agency then swiftly attached my credit. I refuse to pay for illegitimate charges and I am appalled at the abusive practices of DirecTV upon its customers.

After approximately 12 phone calls each lasting 2-3 hours over a period of about 7 months, talking to both Qwest and DTV representatives, my billing continued to come from Qwest, after having been reassured numerous times that it would stop and DTV would start billing me directly. Well, it did not. So, I called DTV and asked if I could cancel my service and re-start it to get away from Qwest and paying them $5.00 month to bill me. DTV representative said yes but I would have to cancel the service through Qwest, pay an early cancellation fee, and establish a new account under DTV. This seemed unacceptable. I decide to just cancel and go back to cable.

I called Qwest in Aug 08 and cancelled the service and they said DTV would probably send a box to return the receivers. Once again, what Qwest and DTV told me was not true. In Oct 08, I received a direct billing from DTV. After speaking with DTV on Nov 6, 08, I was informed that I was expected to pay for Oct & Nov and pay the early cancellation fee of approximately $240 because I put my account on hold and reactivated it. I supposedly incurred a new 18 month service contract.

We were not contacted by DirecTV. So, Gina called the billing department and was told to write again to the billing dispute department. She did. Nothing. Called many times to billing and was told eventually that a check for the amount of the overpayment was being sent by mail to the Huron Street address. Waited over two weeks, called again. No checks are issues we are told, but that a credit will be issued in the dollar amount of the overpayment. It will show up on the next bill. It doesn't. We are told to wait for one more billing cycle. Nothing.

Gina calls and over the next week, spends over 7 hours trying to get a live person on the phone who can help. She is many times transferred mid conversation and disconnected. So now, over a year later, she is told by someone in billing named Lisa, that Directtv does not issue credits unless the error is discovered within 60 days. She explains that there is nothing that can be done. She does not see notes about a check or credits. She sees only an unresolved dispute.

There is no one in corporate that Gina can speak to as they have no phones there. Meanwhile, DirecTV is STEALING $3000.00, and not willing to return the money even though THEY made an error and set up TWO account #,s for the same address. This has been a horrible, horrible, and ugly matter. There is not one person who has told the same story. I am beyond frustrated.

I agreed to pay a $24.95 a month fee to watch the games in HD but this is a charge on top of 2 charges that I already have paid for. Also I subscribe to the NHL pkg and watch those games in HD at no extra charge. The NFL Sunday Ticket is an exclusive for DirecTV and I feel they are charging HD fees on top of HD fees and feel this should be illegal. I thank you for a response in advance.

I had been with Direct TV for several years (about 7 or 8 yrs) and as they stated, I always bought my equipment from then. About a year ago, I bought an HD DVR for about 300.00. When I noticed I was getting charged a lease fee of $4.99 mo. I thought oh, this is another mistake, as in the past when they were charging me when they shouldn't because I had purchased, not Leased my equipment. When I called in to rectify the situation, I was told no I did not buy this piece of equipment for $300.00 I leased!!

I said who in their right mind would pay to lease something for $300.00 + $4.99 a month. I told the rep to look and see that I always purchase. I was told at that time that they no longer sell equipment, they only lease. I asked her to show me where I signed saying I leased this equipment. She told me it was on the paperwork I signed when it was installed (by a company, who by the way took my old receiver that I OWNED and they tried to charge me for this receiver also). I told her it said nothing on the paperwork about leasing.

Fast forward several months and I decided to cancel my service since the HD DVR never worked most of the time. When I went to cancel, they charged me over $100.00 for the rest of the lease they say I signed up for at $4.99 or $5.99 a mo. (it changes at random) They also told me I had to return the HD DVR. When I reminded them that I bought it and to show me where I signed the rep. they told me there was a sticker on the box! Since when does a sticker on the box constitute a binding contract??!! I told them I would not return until they proved to me that I signed something stating I leased a piece of equipment for $300.00 (equipment I see on ad for free all the time). Being that they are Direct TV and can do anything they want and ruin my credit, they now demanded that I now pay over $500.00 for this HD DVR!!! or they would report me to credit agencies.

I decided to go ahead and return while I figure out how to fight them. Now that I have returned the equipment, I have now gotten another bill for TAX!!! For the amount of $38.78!!! This is absolute thievery and fraud!! If you could be of assistance or point me in the correct direction I would greatly appreciated it. It is time we stop this corporate fraud the thievery in this country!!

On October 29, they drafted $117 out of my bank account saying the service had been resumed. I called Brian, an account specialist (his words, not mine) and was told that I had to call by phone and cancel the service. He said they generated an e-mail in response to my e-mail on October 6 stating I had to call. I never received that e-mail, so obviously I didn't call. Now he says that he cancel my service, but I have to pay the pro-rated charge ($58 for 14 days service) regardless. I have never used DirecTV in October. All the equipment is 1700 miles away in Little Rock. He said there was no way to prove I hadn't used it. I told him to send someone and look at the place and living.

I DO NOT HAVE THE EQUIPMENT. I have not utilized the service. He then told me that he would send me something in the mail within 7 days and that it would take at least 30 days to refund the difference between $58 and $117. This is not fair. I was a loyal customer for years. I did everything I was supposed to. I responded to their October 6 e-mail and never got another e-mail from them. Brian did admit to me that this has happened to other customers. I asked him if this wasn't a red flag that their system is flawed... but then I realized it's just another way for them to make money. If I won the lottery tomorrow I will NEVER use DirecTV again.

That's when I called Directv customer service and they told me since he was a sub-contractor that I would have to pay the charges, the tech rudely told me I would pay because he was the only one who installed Directv in this area. The sad thing is that he was telling the truth. I told him I didn't have to pay anything, and to take his equipment, get back into his truck and get off of my property. I called Directv and since the equipment hadn't been activated I was not obligated to the 2 year contract. I didn't trust Directv so I cancelled the bank card that I used for the initial 19.95. TRULY, WITH THIS COMPANY LET THE BUYERS BEWARE.

When this was installed at my new address everything was fine. Unfortunately, they were billing me for the Premier package in error and I had to contact them several times to resolve that. My main issue is that on October 27, 2008 I received a letter from Direct TV in the mail that had gone to my old address, and forwarded to my new one. I realized that somehow they did not update my account with the correct address, although I gave it to them when requesting the installation at my new residence.

I sent them an email on October 29th to get this corrected. When I arrived home from work and turned on the TV, every channel stated "not purchased". I called Direct TV and it at first appeared it was fixed. Then I realized I had none of the major networks, no channels under 89, which I had through the Denver network for the last nearly 3 months (as I was told I would by them). I called again and spoke to a very argumentative Rep, who told me it was impossible for me to have had any of the channels that I did have and that I could not get them. I explained the situation again and he became very rude.

I asked for a Supervisor and he stated that the Supervisor would do me no good because I would be told the same thing. I asked for this 3 times, very nicely, and he finally cut me off mid-sentence and put me on hold and got his supervisor. The supervisor said he didn't know how it would be possible for me to have the Denver channels in South Dakota - and it would be illegal. He said he could request waivers for networks out of Calif or New York, but they may not be approved and it can take 45 days.

The main channels I watch are the major networks. It makes no sense to pay so much for TV I don't watch, but I am in a contract through Feb 2010. The Rep or Supervisor did not apologize for the mistake that was made, or even admit there was one. The Supervisor finally said he would give me a "credit" but could not tell me what it would be as he would have to "add it up."

This morning, I went into work and told my co-worker of the situation. She stated that was strange because she lives in the same zip code, has Direct TV and gets the major networks through Denver like I was getting. I called Direct TV again, and the rep did not listen or believe that I had gotten channels through Denver or that my co-worker had. In addition when checking my account, the Supervisor from the night before added charges once again related to the Premier package I should not be charged for, instead of giving me any credit. I had to make yet another call, and was told I should not be charged for this but it had to be "escalated" and researched and that I could check back in a week. Checking my account again, I found a $3 credit and additional charges added instead.

Today your representative told me that my account was charged for two non-returned receivers. The rep told me that I was sent a FedEx box on Aug 11, 2008 so that I could return the receivers. She said DirecTV did not receive the receivers. It prompted them to charge my account $110 for unreturned receivers. (DISPUTE) I told Chris that I did not receive any FedEx at my home. She told me, "Well, they were sent." (FINDING) Chris transferred me over to the Equipment department rep name was Dennise; they informed me that they sent the FedEx to **. THIS IS THE ADDRESS THAT I WAS FLOODED OUT OF. THIS IS THE ADDRESS THAT I TOLD DIRECTV THAT I NO LONGER COULD LIVE AT DUE TO THE FLOOD.

(DISPUTE) Direct TV was well aware of my new address. How do I know that, because Chris the customer service rep told me what it was? Plus you all must have had it to charge my credit card. (Dispute) I have said all of this to say that my bank account was charged before DirecTV could even give me a chance to return the receivers in which I requested to give back when DirecTV suspended my account because I knew I wasn't in the position to find another home and that I would be living with family member for a while until I could get on my feet.

(2nd DISPUTE) Per Chris on May 10, 2008, the DirecTV computer system reactivated my account out of the blue? Chris informed me that the computer reactivated my account to my new address. Why is that? I don't have a DirecTV satellite on my house. I should not be responsible for $95.12 because of computer activation. You must understand, my credit card was charged $205.12 without any notice to me regarding it. If I was going to be charged anything, the rep should have settled that with me and informed me of it when I attempted to close out my account. I believe part of this is the fault of DirecTV because of DirecTV trying to keep me as a customer.

Now that this has happened, I am very upset with the business practices of DirecTV and I would like someone to care enough to help me resolve this issue and recover my money. It is not easy just to have someone reach into your bank account and pull out $205.12 without giving me any notice. I had prior obligations and this money being pulled out has made checks bounce and I have incurred over $100 in fees from my bank. It's not right and I'd like someone to contact me and make it right.

I left for two and a half months of traveling and during that time I continuously attempted at each place I stopped to align my Dish to receive my channel package which depleted from 200 channels to 20-25 with no major networks included in the 20-25. I called for help in New York, Vermont, New Hampshire, Maine, Massachusetts, and Pennsylvania. Nothing could be done except the offer to sell me another bundle which was additional to my original package but with again no assurance that I would receive them even then.

When I returned home I attempted to again get what I was suppose to get from day one. Yet again, I was told my options were to cancel and return the equipment or buy this additional package. I returned this equipment as directed by this company only to receive a bill for $420 for early cancellation according to their contract. Yes, I signed a contract with good intention of receiving what I contracted for yet never received. I paid for two months of service I never received believing that at some point this would be resolved and was never resolved.

The equipment that I was directed to return was returned and I am sure has been released to some other innocent consumer. My experience with this company is that they use any tactic to get you to sign their contract then con you into additional costly packages which the last time I checked is called bait and switch. As for the returning of equipment that they can release as many times as they can get unsatisfied customers is a scam considering they expect to receive over $400 each time this is accomplished.

According to DIRECTV, they have no obligation to furnish anyone even under contract with any stations once you sign the equipment lease. I realized too late what a poor company this is considering 9 out of 10 people I spoke with in the company did not understand the first thing about mobile operations and what could or could not be done. After multiple contacts, I did receive a phone call from a person who claimed they had the authority to overturn or cancel the contract but would not because he felt no obligation to furnish me with any stations at all just lease the equipment under contract. I started this thing in June and we are currently in October with no one capable or qualified to answer questions and no one with the authority to act in a business manner.

DirecTV also made what I consider a fraudulent charge on my credit card for the inflated amount of $599.39 on December 8, 2007, utilizing the credit information provided for a good faith deposit that was to be credited towards my monthly charges. My Welcome to DirecTV letter, however, actually reflected this as a charge for a non existent piece of equipment - a DirecTV System (18x 20?) in the amount of $104.94. The DirecTV system is actually part of the DVR receiver which was returned.

Subsequent to Bank of America's January reversal of that credit card charge and a December 21, 2007 credit in the amount of $200.00 for the DVR receiver returned; on May 1, 2008 Equifax received, and apparently accepted, and reported a DirecTV debt in the amount of $387.00 from a collection agency 613yc19480 with no address on an account number ** for $387.00.

I did not receive any collection notice from 613yc19480, I do not have an account with DirecTV ending with the number ** currently or at any time in the past. I never received the services contracted for and this equipment was not installed as agreed upon with the sales representative. These DirecTV for services contracted on September 11, 2007, were never provided as agreed and the dispute started with an invoice in the amount of $30.72 due October 1, 2007. DirecTV has no workable customer service menu option to resolve this issue, I attempted to get out of menu system by continually entering 0 to resolve this issue. The few times this worked, I was told the call was being transferred; however, no one ever answered my transfer.

On November 20 2007, I sent my first letter to Customer Service, DirecTV, 2320 East Imperial Hwy, El Segundo, CA 90265 (this is the address used by them in their constant sales promotions), my dispute of this charge and requested arbitration of this issue in accordance with the equipment lease agreement. You are the 3rd company that has attempted to collect this disputed issue. I indicated this item was disputed to: Collectech Systems, PO Box 36157, Columbus OH 43236; Allied Interstate PO Box 36157, Columbus OH 43236.

All these different names direct me to make payment to DirecTV, PO Box 78626, Phoenix, AZ, 85062; therefore, I believe they may actually be harassment by the DirecTV collection department at PO Box 78686, Phoenix, AZ 85062-8626. The only written response I received to my request for arbitration was from DirecTV Collection Department, from a person who either has no name or is embarrassed to associate their name with DirecTV. For background and/or additional information Google "DirecTV complaints".

He stated that his department is not in charge of the refunds, which I stated to him that Directv did not send me a letter or e-mail, or left a message in my answering machine which is on all the time, to indicated that charges. He was no help at all, which I REQUESTED the Vice President name or the person or department where I can write or speak about this situation, he said that information was confidential, I told him that his help was no help. I told him that this 4 weeks is too long, and stated that can take up to 8 weeks for a refund.

I stated that $800.00 is a lot of money for DIRECTV to held back, no clear reasonable explanation was provided. I stated that my bank was returning my check with an extra charge of $35.00 dollars each and that my bills were been delay because of insufficient funds. I am economically in critical conditions. This puts me in a very worry situation. Please help me, help other people from being abuse.

I confirmed this with a supervisor named Corey. He put it in my account notes. He said he would send the boxes for the receivers. We just needed to send the receivers back and pay the $180 dollar bill. Seemed simple to me. I received a bill for $289.44. This was a surprise since everyone I had talked with up to this point indicated a $180 dollar cancellation fee and made no mention of any change to the original contract. On October 21, 2008, I called and talked with another supervisor who said because we put a hold on the account for six months our contract was extended six months and the fee was now $289.44. The original conversation in March upon which we had a verbal agreement made no mention of this change to the account, in fact the exact opposite was mentioned.

The manager at the time of cancellation re-quoted the fee at $180 and made no mention of an extension of the existing account due to the six-month suspension. The only reasonable conclusion for this sudden change is that DirecTV decided to change the contract for those who suspended their account mid-stream and are now trying to fraudulently bill people. The odds are in your favor most people will just pay and I am not one of them. Or your training program is so poor that two out of three workers are giving misinformation to customers. In either case you are responsible for the additional money since our original verbal contract did not include a contract change. Either case I am paying $180 and reporting you to the BBB and the PUC if this is not handled immediately.

At no time during the conversation did the subject ever come up about the terms and conditions of the service. Because we have five television sets, we were charged $419.76 for the additional receivers. There was never an information regarding lease fees for the receivers or the additional monthly charge for HD reception given. I signed no papers and no papers outlining the terms and conditions for the service were ever received.

We had the dish installed on June 25th and started using the televisions. The installer told us one of the sets was not capable of receiving HD signals, but we had the receiver, so that's the service we would be charged for. The initial agreement with Anthony, their telephone representative, was that our total bill for three months would be $83.94, when it actually was $108.04.

Over the first three months we subscribed to the YES network we could not receive one single game. We called DirecTV and were told that the games were blacked out in our area, but we agreed to three months, and we had to see that through. Then, I wanted to cancel the service only to find out, that by virtue of simply turning on the television, I had agreed to two years service and if I wanted to cancel before that time, I would have to pay $480 early cancellation fee and return the receivers I paid $419.76 for.

Not once was I told there was a monthly lease fee on the receivers and now we are getting a $5.99 a month protection charge that has no explanation. I feel that DirecTV is not only deceptive in their sales and billing practices. They limit the consumer from taking action to cancel a service with which they are dissatisfied. Reception too, was a question I had when I first agreed to the service. I was told that the new technology would stop interference from rain, thick cloud cover and wind, that too was a lie.

Stupid me, I believed her that they would credit my account. Guess what, I got my new bill today and no credit but charge #3 of #6 for $41.50 is on there again. This time, I called really upset and the guy said there was no notes that I called before and they cannot remove the charges and also I said that means I still have to pay 3 more months of $41.50 because it is on 6 payments and he said yes. I am furious. We don't even watch football!! I called Verizon because they are the ones that talked me into switching to a bundle package with DirecTV. All she could say was to take DirecTV off the bundle package and have DirecTV bill me themselves. What good will that do?

I told the guy at DirecTV I was going to tell everyone I know what they are doing to people. He could care less. I'm SURE THEY DO THIS TO THOUSANDS EVERY DAY. By the way I also cancelled the Movie Channel and HBO 3 months ago and sure enough got billed the following month for that also. Also after what I have been going through, I got online and couldn't believe all the complaints about DirecTV doing similar things to people.

Can somebody tell me how to go about cancelling for their inability to just do what they promised to do? Surely we as consumers have some rights here. We signed contracts for particular services, and if they are not providing those, do we not have recourse? Last month, my online statement showed that I owed $10.00. What I was actually debited from my account was $46. I do not wish to deal with such a dishonest company any longer.

Why was I in collection for an outstanding balance from November and December 2006? Why I was not billed for these charges prior to them going to collection? The story became more bizarre when she explained that most of the charges were for **!!! Well, now she really had my attention. A subscriber history would produce a consumer profile that would conclude that I do not have a history of viewing **. She reasoned that possibly someone in the home ordered it other than me. I explained that I would look at my 2006 calendar to see who was at the Malibu house during those dates. My 2006 calendar substantiated that I was in Malibu during those dates and I did not sit in my room viewing **.

THOSE ARE NOT MY CHARGES AND I DID NOT ORDER ADULT MOVIE FILMS. This has hit a moral cord with me and I am beyond indignant. DirecTV is obligated to society to investigate who is behind this illegal behavior. A simple internet search will alert you to how many people are being targeted and I do not believe that consumers bogusly and passionately turn to internet to pursue justice. I look forward to your response. I am expecting your response. What has happened to me is dirty and disgusting.

Well, once I sent in the equipment, I was told that I would receive a $250 credit within 3 days to my bank account. This was the end of August and it is now the end of October and still no check. I am now being told it will be in November due to the clearing of my access code. When I was told not less than 3 weeks ago, I would have at the end of September. I am very frustrated and upset that for one they debited my bank account for funds rather quickly but are taking their time in sending my $250 dollars to me.

I was told it would be returned in 48 hours. I agreed, knowing that it would not happen and they didn't surprise me it didn't happen. Just got off the phone with Steve in West Virginia ID # ** and told me that my money would be returned within 48-72 hours. Let's see if this happens... Now to compound the issue, VERIZON who I had the DirecTV service through, neglected to send me a final bill when I cancelled their service as well and sent the unpaid charges back to Direct TV thus charging me additional fees that I was told would be refunded. These companies are all CROOKS, not an honest soul in the bunch, enjoy ripping off consumers who work hard for their money. I guess we'll wait to see if I ever get any of my money back.

We escalated it twice and every time, the CSR got more condescending and their offer got worse. The last guy we spoke to was Richard, a supervisor in the customer retention group. They need to rename that group. He treated us like an enemy, not a customer. He revoked all previous offers as a penalty for escalating our case and told us that if we wanted the service we would have to the full price with no discounts. We were actually willing to accept a deal offered by the previous CSR but he said that since we had wasted his time by escalating the case, he wouldn't give us that deal. Finally he said that he had to look out for the financial interests of DirecTV. Apparently he is incapable of basic math as well as basic customer service. We canceled the service so their DVR dish is now sitting in a warehouse and DirecTV is not getting any money from us.

When I told her that I had a DVR that wasn't working, she informed me that it had to be activated and asked for the card number, etc. Never at anytime did she tell me that if I activated this DVR, I would be under a 2-year contract. She knew that I was considering cancelling and I made this very clear! How do they get away with this crap? Additionally, the agent told me last night that if I cancelled, that I was under obligation to return the receiver that I bought from an independent party with no conditions set on this sale! How can this happen?

I am infuriated and now have to send a certified letter to even get it stopped. I pay a month in advance for this service and technically, they owe me money for cancelling but I don't expect that will happen. I don't know what to do. I have already had Dish come out and hook up for half the price and without all of the excessive charges like, additional rooms, DVR and the rest. I am now under a 2-year legitimate contract with Dish and need DTV to turn off this service and refund me the portion due for overpayment. Is it legal to put someone under contract without their knowledge, signature, recorded agreement or even a verbal? I don't see how they can make this stick. I am so mad and feel really taken advantage of. They have overcharged me for years and now treat me like this! Wow, I need some help here.

The agent that I spoke with laughed and told me that if I wanted the correct box that I would have to purchase it from a retail store in my area, of course there would be no reimbursement if I so purchased this equipment that I should've had when I first set up instillation. Spoke to another rep who told me that yes I could get the correct receiver for an additional $380.00 added on to my monthly bill. The $380.00 would have to be received first before I could get the receiver that I need. He also informed me that he didn't care one way or the other because he had the correct box at his home. He also informed me that the box I need was not available back in July, 2008. It only became available September, 2008. So now I'm stuck with two of the same receivers that do the exact same thing. But they offer me some constellation; I need to send one of the boxes back so that I wouldn't be charged for the duplicate receiver.

Ok, I sign the paperwork without checking the installer's work, because I am trying to get over to my Mom's house (2 and a half hours after I had promised). After getting back home, I see that the installer has left quite a mess. There are cables spider-webbed over the rafters of my garage. The existing multi-switch box is hanging in mid-air from the coax cables. There are loose pieces of coax cable on the floor and the former dish is lying on the side of my house. It was an extremely unprofessional job.

I call DTV to order the new multi-switch, reschedule another visit and complain about the installation. Typical customer service: 90 minutes, 4 DTV reps, repeat story 4 times and then they tell me that I have to pay for the multi-switch and call the same installers to do the job. For the 5th time, I tell them about the poor quality of the installation and that the installer told me that DTV provides the multi-switches. DTV won't budge, so I tell them that I want them to schedule their installer to come back the next day and restore my service, cables, receivers and home to the way it was before they did all their horrible work. DTV finally relented and said that they would provide the new multi-switch and call me back with the date and time of the install within 3 hours.

Needless to say, DTV did not call back. I call back DTV and have a worse experience: 100+ minutes 5 DTV reps including a tech support supervisor (John # ** out of the Oregon office) and 5 repeats of my story. Supervisor John tells me that they will have to order the multi-switch, but I have to contact the installation company directly to arrange install. I told John that I don't want the same unprofessional installation company (that DTV contracts for their installs) to do the work at my house. In addition, I have no financial or contractual relationship with the installation company, so it is not my responsibility to schedule with them (even if I wanted to). All coordination for DTV services was done through DTV directly. I asked John to coordinate the install of the new multi-switch and the cleanup of the cables, dish, etc. with another one of DTV's installation contractors.

John refused and said that I would have to contact the same installer myself. John said that I could contact DTV and have them on the phone when I call the original installer. I asked John why I would want to be on the phone again for another 90 minutes trying to reach the right DTV rep, just to have them listen on the phone and do nothing. John said that DTV could inform the installer that DTV has agreed to provide the multi-switch. I said that I could tell the installer that and save 90 minutes of wasted time. There was no apology for my wasted time on the phone or for the poor installation. I have three accounts with DTV and I have decided to cancel all premium channels. I sent a complaint to DTV, but they limit you to 1000 characters. DTV is pretty much the only game in town and they act like it. If I could switch to another service provide, I would. Cable is not an option.

We asked to cancel the contract since we are not getting the service we agreed to and they stated we have to pay $480.00 to cancel. I feel that I am not getting the service we signed for in May. For six months we had these channels. Also we should be able to have someone come to the correct address to fix the DVR because I pay an extra $5.99. For the service protection plan and I just wanted them to come and fix the DVR.

Now I can't wait to go to the bank and post office in fear they will find some reason to take money out of my account! I feel bullied. I've had this checking account for 20 years and now I feel I have no choice but to close it and open another account after 20 years!!! If they lied to me once they might lie again about not receiving their equipment!! So I feel I must pay the extra cost to have it insured and register mail it so that someone will have to sign it and I have proof that they received it! I don't have any idea how much this is going to cost me.

I spoke with several people. Daniel who hung up on me. Zach who was very helpful and Melanie who was ridiculous is not helping at all. I told them we were just going to cancel. I was then told it would cost us $430.00 to cancel a service that worked for less than 24 hrs. I had left work 5 hrs early for an appointment they failed to meet. We wasted hours of our time on the phone with no resolution. So to meet another person my wife is having to leave work early to meet the tech hoping that someone shows. So at this point we don't want to go to collection which means we can't get rid of the service. Then on Saturday Oct 18th a Direct Tv person shows up at our home. My wife thought he was here for us but after talking to him he was there to install our neighbors (Direct Tv). My wife asked if he could look at ours and he said we were not on his list to do the service so he couldn't. My wife then called and they (Direct Tv) could not help us even though there was a guy working in our yard (AMAZING). We have never been treated so poorly our whole lives for a product we are paying for. The minute our contract is up we will cancel.

The last conversation I had with them I was told I owe $155.00 because my account was cancelled for non-payment and they have no record of me calling to discontinue service. So because they did not keep a record they are trying to charge me for more service than I had. And now they have a collection agency calling me. They are hurting my credit because of their error. I quit my job to take care of my mother who was ill so as I didn't have the time or money to watch TV I cancelled the service. I would have turned it back at a later date and also need computer service. But, it will not be with DirecTV! Hurting my credit. I have been on the phone with them so many times I have gone over my minutes on my cell phone. I have had to take time away from my business to try to get this corrected.

I get the boxes and services on 10-14-2008. I was sooo excited with getting 150 channels for $29.00 per month!! I called them the next day 10-15-2008 to see if everything was properly done/filed/etc. It was then I was told my monthly bill is going to be $39.98 with some mail in rebate. I said they have the wrong account. They said I order a $52.99 package plus a $4.99 for a second receiver!!! I told them that's NOT WHAT I WAS TOLD FOUR TIMES WITHIN THE SAME CONVERSATION!!! I realized I've been lied to about the second box, they misrepresented the price, failed to disclose the rebate, etc. I cancelled within 24 hours. Then I noticed that they already withdraw $21.50 out of my account on 10-14-08!! I called talk to numerous people. Finally I spoke with a Luis who told me since I cancelled with 24 hours they will reimburse the $21.50 fee for coming out. At this point I truly believe that was a lie also.

I then called and spoke to Joanetta who was NO help at all. She stated I had to pay the entire amount of $208.42 before reconnection. I explained that the website AND the phone recording now show balance as $172.60 - she did NOT offer an explanation for that. Now I don't know whether they are deducting the $104.21 off my credit card or not... AND the real reason, I'm writing is shouldn't I have the right to wait until the DUE DATE (10/18) before they cut me off? She offered no help, explanations or support in this matter.

What gets me is they never cut me off before when I paid just the past due amount. She did mention I could send a MoneyGram but my paycheck didn't reach my checking account until this AM (10/15). So I had to try to handle the matter BEFORE going to work at approx 06:30AM. I told her it was impossible to get MoneyGram @ 06:30AM since I have never gotten one and had NO IDEA where or how, much less have to file bankruptcy for the dad gum MoneyGram fee and they would have cut me off anyway just so they can charge that exorbitant reconnect fee. I'm about taxed and fee'd to death! - I can't continue like this. I'm about ready to move to Canada or maybe Mexico. Thanks for the ear even though there is no help on the horizon against these Corporate Monopolies.

This is not the first time this has happened. The past TWO times, I just chalked it up to my flighty self. One of those times was due to no bill in my possession and in order to view bill online, you have to sign up for no more paper bills. So I didn't and took their word. Now I'm questioning this. Has anyone else had this same issue?

I never have and still do not have a landline phone in my household so there is no way I can order PPV from my remote at any point. You can send any of your service technician or engineers to my house to verify that and you can check with AT&T or any other phone service provider if there is a phone line at my service address. I am the only person in the household so there is no way that I would not be aware of any PPV orders. Also your response that after 6 months of the original order now the receiver has called out is completely bogus. As I have said, there is no phone line connected to my receiver which can call out. Also when I called to your customer service, I was told that there is no phone # associated when the receiver did call out in the end of September about these PPV orders. How do you explain that when I do not have a landline phone in my house?

I challenge DirecTV to confirm not only by sending a local service engineer to my house but also can confirm with local phone service provider if there is a phone line at my service address. I use cell phone to handle all my calling needs. I am going to fight these fraudulent charges levied by DirecTV tooth and nail and would complain to the consumer courts for these illegal charges that DirecTV has levied on my account. I have been a loyal customer of DirecTV for more than 5 years since 2004 and I would disconnect my service if these fraudulent charges were not removed from my account.

This is a notification of my first attempt (10-08-08) to pay the $64.01 that I actually owe at this moment. The additional $66.00 isn't due until 10-17. I have since made more than a dozen attempts to $64 to $65, all to no avail because for some inexplicable reason you won't accept a payment for the exact amount I owe. This is wrong and should be against the law, especially given that we are in a deep recession. This is why I am reporting this practice to consumer affairs. It is now 10-11-08 and you are going to stop service on the 13th unless you receive $130 from me. Well that amount doesn't figure into this month's budget and I should be allowed to make the amount I owe, online, this moment.

They said I was to get my refund 8 days from return or the receivers. Then they said they did not bill me for 2 movies 38 days after they received them and now it will be another 8 weeks to get MY money which will them be well into 90 plus days! THEY ARE LIARS and THIEVES and I want to tell everyone now, DO NOT USE DIRECTV EVER! After reading some complaints I HOPE to get my money back, if not it is theft for the DEDUCTION of $410.55 was supposedly for the receivers they now have and say they have, over and over again. I cannot believe this is legal and some lawyer has not jumped on them and made lots of MONEY!