DIRECTV Reviews

My family and I received a 30-day notice to move out of our home because the owner wanted to take it off the market. We found a new home with nice new homeowners. The new homeowner has a lawsuit against TV because two of his homes were damaged by DirecTV's techs. Therefore, we had no choice but to cancel the account. We are in a one year lease and we really like this home. We were literally about to be living on the street if it wasn't for these owners letting us move in because there just wasn't a lot of homes for rent where we live. I called to cancel service and they put a $400 early cancellation fee on my account, then tried to charge my debit card on file which I've never given them permission to do!

This morning I cancelled my DirecTV service because in a month, we are moving out of state into a rental that already has TV service. I was informed that after I move, a return box will be sent to me. But I am moving to Nevada, where I had to get a post office box because mail is not delivered. They cannot send the box there. So now, I have to cancel the TV service 3 weeks before we move just so I can get the box to return everything.

5/15/12, 8pm: This company is terrible when it comes to customer service. My experience was horrifying! I began the call as a new customer, and the way they treated me, OMG! They ran my credit and I was declined for their new offers. They then transferred me to their sales line where a customer service rep mentioned to me that I already had an account Feb. 15, 2011 that just needed to be activated. She spoke to her supervisor and he told her to transfer me to technical support. I told her the story and what the sales lady said and she got an attitude and was very snappy with me. "Well ma’am, you don't have an account, so there’s nothing I can do." I then told her "her supervisor wouldn't have said transfer me if you could not activate." She snarly cut me off and said "There’s nothing I can do, I can transfer you back to sales."

We asked to discontinue the service that was never set up. We were told we never had an appointment set up. So we called and asked to have this cancelled. After talking to 3 separate departments, we finally were able to cancel a service we never had set up in the first place. You are a joke of a company. Sure glad we found out before we actually had anything done. Midcontinent is looking better every day. Thanks for nothing.

Misrepresentation/overcharging - DirecTV has charged me for over 1 year for local services that I never received. They feel I am responsible for the sales tax for service that I never received. Their customer service has overcharged me for equipment and said they refunded me. The customer service rep had disconnected my service. He put some disclosed amount on my bill, said that he credited it, but I am being billed $30.00 for a disconnection fee, which their system says I owe them, but my online says I do not. This company is a rip-off.

Firstly, DirecTV promised a low monthly rate for a year. When my bills were much higher than advertised, I was told that as I had failed to mail in a coupon/rebate, then I wasn't eligible for any discounts or what was advertised. For barely any channels and cable TV alone, I was paying $95 per month, no movie channels or HD or DVR. I stopped using DirecTV when I was finally released from my ridiculous contract. I, of course, had been paying a fortune to lease the boxes and now, I'm apparently responsible for them. Despite paying a balance when I got rid of them, they continued to bill me and didn't send the box labels as promised. Comcast sends someone out to collect their equipment.

I called to activate service in June of 2012 and was told that my account wouldn't be billed until June. The sales rep debited my account while we were on the phone, putting my checking account into overdrawn status and costing me an overdraft fee. On top of that, after all the above, they then told me they can't bundle my internet phone and TV because another company has the monopoly in this area which is against federal law. When I tried to get them to credit my bank when I cancelled my order in the same phone call, I was told it would take from 3 to 7 business days for the credit to happen, which still leaves me with an overdraft fee. We are on a fixed income and our money is limited. With the overdraft fee, I will be short. I need the money to meet my obligations this month.

In January 2012, I moved to a new city and had the opportunity to switch to any TV provided. I didn't want an antenna on my roof, but I chose DirecTV solely because it advertised "NFL Sunday ticket included at no extra charge." Now, they tell me that I have to pay $199.99 if I want NFL Sunday ticket and it was not offered for free in January 2012. That's clearly bait and switch. When I called them, they won't give me the time of day.

I received my monthly statement from DirecTV & there was a fee for a boxing fight held last weekend that was never ordered. I contacted DirecTV about this & they refused to credit my account for the fight. They stated that I had called in about 7 p.m. to order, when I was at my daughter's house about to watch the fight. In addition, I am appalled at the fact that they have no type of security to order any type of pay-per-view except a phone number & name, which means that anyone could have ordered this fight. After being on the phone for 30 minutes, one representative & one supervisor they would not credit me because they state that, "I or someone called & ordered the fight." Needless to say, I will consider terminating my contract with them & burning them with my reviews to everyone I know.

I signed up for service this January 2012 and was told I would get certain channels and bundled with internet for a specific price. I had to pay a deposit with a credit card. I was told that if I moved, there was no charge for a re-hook up. First off, they dropped several channels that I like watching, and I had to contact AT&T separately for internet services and got a premium channel upgrade for three months. At the end of the three months, I called to cancel the premium channels, so I would not be charged; and they raised my monthly charges. And AT&T charged more than they said they would.

I cancelled Showz, which is a programming you can watch movies on. But I would get charged for the programming every month and I would call two or three times every month and cancel. The people would tell me, “Okay, no problem. It will be off the next billing.” I stopped paying because I could not afford $140 a month. They stopped the programming altogether. I tried to call several times to pay just what I wanted and ordered, but the company has an automated system and because I would not pay what they wanted, they would not put me through to speak to someone.

I was told if I got DirecTV, it would cost $35.99 a month, with insurance $5.99, if I got a high density at no cost, plus additional TV, no cost. Well, none of this is true. First, high density cost per month was $10 plus second TV another $6, so no matter what I complain about, they have an answer. I would have stayed with Dish that had better channels but due to our current economy, I was attempting to lower my monthly usage. I have called, written, to no avail. They have answer like all the other complaints; however, when calling to get Direct, everything is great, but lies. They should be held accountable for this nonsense that turns out not to be true, plus the equipment is cheap and doesn't function as well as Dish.

DirecTV is the worst; however, they are the best if you never have a problem. I started having problems with my HD DVR box a few months ago. I called customer support and we went through all the procedures to fix the issue. The issue seemed fixed for a while; however, a few weeks ago, I started having problems with the same box again. I called customer support and this time, I asked for a replacement box. I explained to the young lady that all the other boxes in my home was not giving any problems, therefore, I didn't know why this one continues to give problems. She told me that she wasn't anyway I could get a new box and transferred me to another tech person.

I ordered the package with TV, internet, and phone. They came the next day and installed the TV. That is the last I heard from anyone. Then I was told I could not get a package deal because this was a business. I called to cancel 1 day later. I was told I could not. All this time (4 days), the local channels did not work. They wanted me to pay a cancellation amount of $469.00. The equipment did not work. I have talked to many supervisors and got nowhere. I wanted them to come get the equipment and erase all debit. I was lied to on many occasions. I do have names and numbers if needed. Thank you.

I have had DirecTV for a year and a half and now I have a problem with my DVR. The DVR picture flashes, it goes black and comes back on. I can't watch HBO at all or any channels in the 500's. They don't come in at all. I get a message that states my TV does not support this program's content protection and then there is an ext 900. I called and talked to a tech who had me do a self-test on the box and the test came back failed. So I gave him that code and he told me the hard drive was bad. Next, I got the if I purchase the protection plan, they will send me a new DVR box for no charge. I don't need the protection plan for a stupid DVR box. That is their box I leased from them, their problem.

My husband and I moved to a new home and signed up for a bundle with AT&T, which included phone, internet and DirecTV. It was very cumbersome to get these items activated and customer service was very inefficient. Once we finally had the service, we realized after one day of service, that it was not the quality we were promised and cancelled the service. We were led to believe by AT&T that we had 3 days to terminate without fee.

I had service with DirecTV since December. I sent my payments in the first of each month because that's when my husband gets his Social Security. I sent a payment in of $73.00 on May first by mail, like I always do. I called and confirmed that I sent this payment in by check, like before. I had service and watched the Hallmark Channel last night. I went out of town today and recently got home, and my service is off. I called and spoke with an agent who told me that they turned it off because they did not get the payment within five business days. I mailed the check in on Tuesday afternoon, so it would have left town on Wednesday morning. From Wednesday to next Tuesday would be five business days and if they gave me that much time, like they were supposed to, they will get the check.

This has been an ongoing lopsided communication. I became aware of unsubstantiated charges from Nationwide Credit, Inc. DirecTV has disregarded my letter(s) of 10/8/2011 and 11/18/2011. DirecTV was always paid on time, in full by check accompanied with their monthly statements. DirecTV is now wrongfully claiming that there is a balance of $146.03 for movie rentals 4-5 years ago. My account history will support that renting movies was not my pattern. In fact, I can't recall any time that I would have rented a movie for DirecTV. Redbox, Netflix, yes, but not, DirecTV. My account history will show that all monthly bills were paid on time and in full, always.

Nearly each month, my bill goes up, requiring a call to DirecTV where they offer some form of additional discount which doesn't cover the month I was overbilled. What a scam!

We've returned their old equipment as we've upgraded with DirecTV this year but soon received a bill for a boxing PPV dated way back in Sept. 2008 (loyal customer). As we tried to clarify, we were told to write to a Colorado address stating our position on this charge but sadly, we received a collection letter (05022012) from an outfit in Iowa. I called them thereafter regarding this collection requesting to speak to someone that can make or provide a medium for resolution but was met with the same response, namely, that we can write to a Colorado address stating our position. However, I told the operator (she wouldn't give her operator no.) that we have sent our letter to the same group but her response was, "You can certainly try again if you like, but I'm sure they'll reject it again."

I too am a DirecTV customer. The channels are always on the move. Don't waste your time on favorites, they move. The FCC had made it illegal for loud commercials, but DTV still blows us out of the house and provides audio for the main program that requires full volume to hear.

My husband and I were in a temporary rental home and decided we needed better internet and possible TV service. I found that CenturyLink was available in the area and called them to find out about their internet and TV packages. CL's internet was bundled with DirecTV, which seemed fine at the time. The representative for CenturyLink stated that there was no contract for CenturyLink, which was perfect for our temporary situation. However, there was no mention of DirecTV’s 24-month commitment, so I made the assumption - wrongly - that the same held true for DirecTV. Not so. I was not made aware of the 24-month commitment until after I received a "welcome package" from DirecTV whereupon the 24-month contract was stipulated.

I opened an account with DirecTV in early 2009. I decided to cancel services in May of 2011 due to rising cost and inadequate service. Everything was fine until I received a call from a man representing DirecTV in November of 2011. He said they had received my receiver and equipment and after review, I owed an additional $102.48 for past due and unpaid movies. I felt this was strange because my account was always paid in full and a list of movies was on my statements every month. I asked for a final bill on the movies in question and to this day I never received one.

We can block channel content with the parental ratings option and you can block any channel you want. I was surfing the channels and even though I have all the right content blockers when a show selling adult bedroom toys came on. I called DirecTV, they said they are not responsible for infomercial content and these channels do not have a channel rating. If you're not careful, your kids can stumble onto this stuff without your password protection. I'm not happy!

Check your billing, they are trying to raise your rates again. This time, it's about $4.20/month. This came in conjunction with them dropping Ch 308 in February from our programming (oh, but we can upgrade for $5.00/month to get it back on. As well, you will be adding other channels too! We were told). We emailed them back, no we do not want other channels too. Besides, you are already attempting to charge us more. We have emailed them at least 4 times on this matter and when I mentioned something about a pinhead director, we haven't heard back from them at all and are waiting on the billing for this month to see if they have at least dropped the extra charges. I also told them they left their equipment in our yard (no reply on this either). Our attorney is working on a settlement fee for storage and they will get a bill for storage of it! One of the neighbors (there are only 3 homes out here) recently dumped DirecTV and changed networks. We all will be joining them shortly and possibly splitting the bill! The prices are getting out of hand!

In fairness to DirecTV, I am posting this follow-up to my earlier complaint. After two phone calls, six emails and several references to my Consumer Affairs complaint, DirecTV has agreed to remove the PPV fight charge from over four years ago from our now closed account. I do appreciate them finally doing the right thing, persistence pays off! However, I think their PPV charge policy needs some serious review. According to them, they cannot bill a PPV movie/sporting event, etc. at the time it was ordered unless your receiver is hooked up to your phone line. In our case, their tech hooked up the receiver. Why did he not connect it to the phone line? Billing someone after the fact is a terrible business practice.

DirecTV employees are all liars. They lie to get you to switch, then when you switch and get your bill, look out. I cancelled, then I called to make arrangements to pay in two payments. They did not honor the arrangement. They went in my account and took what they wanted. In case you don't know, DirecTV, that is stealing. I will never ever subscribe to DirecTV again nor would I ever advise someone else to subscribe. DirecTV is very fraudulent. I would like to get a class action going if anyone is game.

I have had DirecTV for years and have had billing problems off and on, but this one tops it. They closed out my account after my two year contract and I paid my final bill. Then 3 months later, I got a bill that we owe them for movies from 2 years ago. How can they even charge something like that? I told them that they could charge me for 5 years ago also, right! Who is stopping them and where is the proof? Because they said it was on the access card? I think that's a bunch of crap!

We signed up with DirecTV in August of 2011. We were told by the rep who signed us up that our cost would be $48.13 for the first year (due to rebates being applied) and $64.13 for the next year (due to rebates as well). We were charged almost $80.00 for our first month. When I called and asked why, the company told me that we had to file the rebates online before the installation of the satellite in order to get that pricing. I told them that the sales rep said he would file them for us and we did not have to worry about that. Apparently, he did not do that, so I filed them that day. They assured me that they would honor the agreed upon price for the full year and we would have an additional month added on to the end of the first year for the $48.13.

We signed up for DirecTV with the understanding that we would get local channels. The brochure specifically states that we get local channels. The installer informed us that, "No, DirecTV does not provide local channels." Evidently, they do provide east and west coast channels at separate cost. This does not mean local channels to us. As far as we are concerned, it is false advertising. I'm sure DirecTV's lawyers have "fixed" things so that this is legal. It may be legal but as far as we are concerned, it is amoral, unethical, and a gross misrepresentation. Also, we got this deal through Sam's Club, so as far as we are concerned, they are equally guilty. The brochure, as was given us, did not explain what they meant by local channels, and the rep at Sam's did not either. We are not happy with Sam's or DirecTV, but it has been resolved since DirecTV promised to cancel and refund our money.

At the time of installation, we asked about an additional room added on in the near future and were told that it would not be a problem, that it would only be an additional $6 per month charge. That is what the person on the phone told me. When the tech showed up, he told me the same thing and at that time, I asked him what the service charge would be. He said that because I chose to carry the insurance, it would cover it. Now, I want to add the room and they are telling me that there will be a $199 up front charge. This is definitely not what they told me to begin with. I would appreciate someone with authority to contact me.

For the last year, the company has been filling my mail box with junk mail solicitations. I have never been a customer of theirs and never will be. I have written to them and told them to stop sending me mail. They send mail to my home and my Post Office Box. I have filed a complaint with the Better Business Bureau. They continue to send me junk mail. What else can I do?

I let DirecTV service laps due to lack of funds (unemployment). Prior to returning their receiver, they took $486 out of my checking account without notification or warning. They received their unit a few days later and are supposed to be crediting $286. I never gave them permission nor signed anything allowing them to go into our account. This is causing major repercussions.

When I attempted to sign up as a new customer on April 11, 2012, I was informed of an existing account in another city. It was under my name, and in collections for non-payment for the amount of $700. I submitted documentation as proof of my residency, and 3 days later, was informed that it was denied due to the fact that, "How do we know you did not let them use your information to open up this account". Furthermore, that my installation payment was going towards my delinquent account! Why would I compromise my credit, when I've being so responsible with my finances? I begged them to check my credit report, to show them my excellent credit history, and mentioned that on March 31, I purchased a car, and my score was 860. I've never been spoken to in such accusatory and intimidating manner and what makes me feel truly saddened, hurt and scared is that now, I am left to prove my innocence for something that has the potential to ruin my credit, invest my time and money!

We received charges in December claiming to have watched 7 children's movies and more than 8 adult movies at the same day and at almost the same time. When I called them about the charges, they have just explained that we need a password so no one can watch pay per view without entering the password. We are angry and humiliated, but we have paid the charges. After disconnecting our account in January and paid all the remaining bills, another bill came in April claiming that they have forgotten to add those charges on our December bill. That is when I started to raise my suspicion and decided to file a report and have everybody see that they are not the only one. We need to raise awareness to everyone. To keep your mouth shut will only benefit DirecTV for their wrongdoing.

We had been very satisfied customers of DirecTV for many years. A few months ago, we decided to cancel out service, not because of dissatisfaction, but simply because of a better deal that had to do with phone service, not TV. When we called to cancel, not only were we charged an $80 fee because we had recently accepted a DVR upgrade, but we were also "guilted" by the person on the phone for leaving their company. After we paid the $173 'final' bill, we received an email saying we still owed approximately $55. When I went to the website, I saw that we had been charged for a PPV UFC fight (something that no one in our house would ever order) & that the charge happened over a month after our account was closed.

Misrepresentation by sales representative - I received a promotion offer offering discounts including the "entertainment package at $24.99 per month and free installation in 4 rooms". I called the 800 number on March 20, 2012 and told the representative my only desire was to have the golf channel. It is offered in a more expensive package. The sales representative told me I could have it as an a la carte channel for an additional $6.00 per month. I also needed a 5th HD receiver. The representative stated that the 5th HD would cost $20.00 and to receive these two services, I would need to call sales support as soon as I registered for my rebate. He also stated my charges (after credits and rebates) would be $42.99 per month for the first 10 months of my contract, $52.99 for months 11 and 12. And for years 2-4, the monthly charges would be $62.99.

I've been a customer of DirecTV for many years and am satisfied with their service overall. My beef is with the DirecTV Cinema promotions they are offering on both their website and in the customer statements. In two cases, they advertised bill credits for ordering DirecTV movies (pay-per-view). The promo in March 2012 prominently displayed on their website homepage was for credit back for two movies: one for $4.99 and one for $5.99, and a promo in April was for bill credit for one movie valued at $4.99.

The same thing just happened to me. Very suspicious that prior to the 90 days, I asked why my bill was so high and why I wasn't getting the promotional rate. The person didn't know and would have someone call me, who never did. Now that the 90 days are past, magically it was the first idea. “Did you go online and submit for your rebates," I was asked. Huh? Do what? And the company has set things up so nobody you talk to has the ability to set things right. This is obviously a money maker for them. Every person I talked to acted like this hardly ever happened, yet all knew exactly where it supposedly told me in some piece of paper that I had to take this action.

I signed up for DirecTV in January 2010. I was told the price would be $75.00/month, but they could enable several discounts bring the price down to just over $40.00/month. After 1 year, my price doubled and they said there's nothing they can do about it. This was strike 3 - their customer service reps outright lied or omitted important information. I emailed the director of consumer affairs about the 2 times reps had outright lied to me and, of course, the recordings of those phone conversations had mysteriously disappeared. These guys need to be held responsible about their shady business practices.

I just got DirecTV. Our contract with our existing provider just finished so I decided to look for better options. When I was setting up an acct w/ DirecTV over the phone, I already have an idea on the process where they will run a credit check and I just want to know how much I will need to pay to get service because it's only my 6th month here in the US so I haven't established any credit yet. So I was expecting to not be qualified for free setup but I was surprised when the sales rep said that I was qualified for free install and I'm not going to pay anything upfront (she even congratulated me for qualifying the promo they have). So I asked if she 's sure and she assured me that there will be no charge.

When I made the agreement, they said I will receive the bill for $45.99 monthly. That was in February. Now, it's April and they have been sending several bills for $137 each. I will complain that this company is a fraud. It's a shame. I am very upset with them. I pray the Attorney General can help all customers who have this problem. When I call them, they always have an excuse, so please help us. DirecTV wants to take our money, that's it.

We signed up for DirecTV in January 2012. We were offered bundled services if we included CenturyLink as our internet and phone provider. The offer that DirecTV showed to us for CenturyLink was too expensive. We were told to call them directly to see if there was a cheaper phone service and that we would still get bundling discounts. I did that. We have CenturyLink as our internet and phone and DirecTV as our cable.

DT (DirecTV) scheduled for a technician to arrive between 8 a.m. & noon on Wednesday, April 18th. My husband and I were at work but my mother was home to wait. When the technician, Eric, arrived around 8:15 a.m., he told my mom that he needed permission to relocate the old dish and install the other dish directly to the wall which entails boring a hole into the stucco. My mother told him to wait, and she would call me. Eric didn't want to wait, he didn't call one of us but instead gave my mom his contact phone number and said that he will just be in the neighborhood.

Victim of fraud: I got a call from 800-531-5000 on 4-11-2012. They offer me a promotion like 50% off for a year for the amount of $360.00. They tell me all the details about it and also they show me in the website about the promotion. I say yes to it because they knew all my personal information so I believe it. Because I sent them a payment already, they discounted $61.99 from the $360.00. So they tell me to go Walgreens and buy a Green Dot Money Pak Card for the amount of $298.99. I did it.

I was told I would have 7 days to back out of the 2 yr. contract. Well, yesterday was day 6 and I called to cancel and end service. They said that I'm stuck and cannot cancel and would have to pay the cancellation fee. I even gave them the technician's phone number and told them that I would not keep it. I asked for the boxes to be sent to me and the shipping labels. Anyways, I am a very angry and dissatisfied customer.

I sent back DirecTV boxes to receive refund and they said I used the Pay-Per-View. That was in the boxes, but I was told by the installer if I didn’t hook up the phone lines to the boxes, it wouldn’t work. So I never hooked up the phones lines to the boxes because I never ordered Pay-Per-View. So my dispute is they owe me $327.31 refund that they say I owe in Pay-Per-View that was in the boxes when they received them.

I just had a new roof installed on my home (Duplex) and DirecTV Installed a dish without my permission, screwed on through my new shingles. I called the company to ask on whose authority this had occurred. I was told the tenant said it was okay. I did not want my new roof compromised in any way, I would never have authorized this installation. DirecTV destroyed my new roof. I want the dish removed and my roof repaired. I think this is bad business standards not to contact the homeowner before compromising or doing any installing on his roof.

I received my statement today and I have auto deduct. I noticed that it had not been paid then realized that the expired date of my debit card was the cause of the non-payment. Statement asked to call right away to fix this and I tried only to have the automated system try to handle it. I wanted to talk to a "live" person and was told it would cost me a $5.00 charge to do this. Really? The topper to this is, we had been with DirecTV for over 14 years in excellent standing and needed to upgrade, but was told we had to pay for the equipment. I told them I had paid $250.00 a few years ago, why did I have to pay again?

I ordered a bundle package from DirecTV and never received it. I was not given the telephone or internet. They told me I would pay $73.00 and I had to find another company for the telephone and internet. After two months, the bill went up to $130.00. I was told that it was a 3-month trial period to pay $73.00. I confirmed it 3 times with the rep on the phone if or when the plan will change. He informed me that it was a bundle package for $101.00 for 10 months and then it will increase to $143.00 for the duration of the contract (cable, internet, and telephone).

I was led to believe I was going to get internet service with my TV service. I am 80 years old. I feel like all the installer wanted to do was get my name on the contract. It was my fault for not reading the small print, but he could have told me it would have cost me $420.00 to get out of the contract if I wanted to. When I asked him if I should cancel my other provider, I was told to wait a couple of days and someone would call me. No one did. I called them and that was when I was told they didn’t even have internet service. I am not happy at all the way it was handled and would cancel the contract if I had $420.00 to spare.

I was a DirecTV customer for about 3 years when I cancelled with them and went to Dish because it was cheaper. After I cancelled and sent the equipment back, I received a bill for almost $400! I called DirecTV and they said the charges were for PPV movies that we had ordered over the last 6 months. They stated all the movies were on the card in the receiver when they received my equipment. First of all, we never order PPV movies, and second, if I did, why did they never bill for them on my monthly bills? Why let them add up and wait for me to cancel, to charge me for them all at once?

After being charged for 29 PPV movies that I did not order, they gave me a lousy $40 credit and offered to put a restriction on my account. I asked what they were doing to prevent this from happening to the next person and the next person and the next person. Obviously, they are being hacked if in fact these charges are going through their remotes and DVR's when the customer has not ordered them. They only keep insisting that you did order them and that they can't do anything about the charges.

When I was "talked into" the contract, I was told that if I signed up for automated billing, I would receive HD TV for free, for 24 months. At the time, I did not have an HD TV, so the service was not turned on by the installer, but he told us once we got the HD TV, we would be able to turn it on. Now that I have gotten an HD TV, I am being told that since I did not turn on the service at the onset of the contract, it will now cost me $10 per month for this service. The supervisor even had the nerve to tell me that the reason the HD service is not turned on by default is because they do not assume that a new customer has an HD TV set, but nevertheless, the sales representative told me that when I do get an HD TV set, I would still receive this offer. I was told that under no circumstance would I receive the free HD.

I want to post this in fairness to DirecTV. They did credit me for the movies that they had put on my account. The customer service rep told me that DirecTV adding movies to bills that were viewed even a year ago is nothing new. She said they do it all the time. I think that's nuts. What they do when you have a faulty receiver and send it back to them, they send the receiver to their "Access Card Department". They then scan the cards and miraculously "find" movies and/or charges that the customer "didn't pay for". Miraculously, there is no way to track these charges and miraculously, they aren't anywhere on the face of the Earth to view, from what I can gather. I did check my bills online all the way back to last year and these movies miraculously didn't even show up! Yet, they charged me for them almost a year later. See?

I just found charges (just paid my bill in full a couple days ago) for movies that we'd ordered and watched back in 2011! Five movies they are charging me for. If I don't pay them, they'll cut my service and charge over $300 to our account. You cannot remove your payment info from the site. These movies were paid for, but they are claiming they are not. How is this possible? We had to send back a receiver that didn't work and “customer service” told me this morning (4/14/12) that they had just now scanned the card from the old receiver and "discovered" the movies and charged me. Are you kidding me?

I have never felt so taken advantage of and lied to as I have with DirecTV and their 3rd party retailer Sat Pro. A quick overview of the issues I've been experiencing are: I thought that I was getting a bundle package with internet from Clear, only waiting for modem to arrive. Over a week later, I found out I was never bundled with any internet company. I was charged $85.00 for my first bill only 9 days after service installation when I was told by the sales rep that the first month would be free and the first actual bill would be a little high because it would be prorated (if that even makes sense!). Nowhere was it said or read that I would be charged a month in advance.

My husband received a call from the secretary of the head person and said that there is no record of a conversation with either of us on or about Feb. 20, 2012, from customer service. I guess we have nothing better to do than make up conversations with fictitious people. You have a supervisor named Tracy who was very rude and hateful. I was on hold with a person named Tricia who was not helping me at all and I requested a supervisor. When I was hung up on, I called back and talked to a guy name Matt. But in the mean time I was informed that no one goes by name, only employee number, whatever that meant. I do believe that Tracy deleted all info from my calls. How sad and demeaning. How can you call so many different times in the same day and get so many different answers? So now, I guess we are really screwed.

DirecTV is one of the worst companies I have ever had to deal with in my life. My father passed away in August 2011, and I wanted to cancel service at his residence, of course, because no one would be there watching TV or anything else for that matter as he lived alone. It took from September 2011 until today April 13, 2012 to get this account resolved and finally closed. And $300 dollars later, we may finally have closed the account due to death. He had the service for over 20 years, and this is how a person gets the runaround and is treated for their loyalty as a customer.

I was forced to sell my house after 20 some years due to the death of my husband. I moved into the first apartment I could get into quick. After about three months, I realized I didn't want to be in this apartment due to various problems with it. But when I first moved in, I got DirecTV. What a mistake. Anyway, I moved into my new apartment and signed a 3-year lease. I went to have my DirecTV installed and was told by the landlord that it was not allowed and that they offered Comcast. I called DirecTV to explain my situation and was told that it was not a good enough reason. This is something that is not in my control; my landlord absolutely will not allow the dish on his property. So again, I called and was told that I would be charged $825.00 early termination fee. But after I returned their equipment, I would get $260.00 back.

We were originally DirecTV customers then switched to Dish because they were a little cheaper than DirecTV. After 6 months, DirecTV said they would pay the Dish cancellation fee if we came back to them and match the Dish price. The layers of lies is overwhelming for the average consumer. First, you have to apply for all the rebates on a DirecTV website even though you just spoke with the rep. They are hoping you slip up so they can gouge you a few months before you figure it out.

DirecTV improperly installed a cable on my house by not fastening it securely. The cable was tucked under my shingles instead of proper methods. Now, the cable is loose and is draped across my entire garage opening. They want $50.00 to come and "relocate" the cable. I am a professional in an industry that installs cabling and would never practice such poor workmanship. And if somehow this were to incur, we would correct the issue ASAP at no charge without a question.

It's been 3 weeks since I've reported my third issue with the DVR I received from DirecTV. I've talked and talked with people there, only to be told they're "looking into it". I've had every manager and tech in the area looking at this. They've replaced the DVR 3 times, all the wiring twice, and each time said "we should just upgrade you to HD". Now that I've finally gotten DTV to admit that may be the best fix, I'm told that in order to do that, I would have to extend my service contract by two years! When I pointed out that I'm not the one asking for an upgrade, I'm being told that the upgrade is the only solution - that giving me a "free" upgrade yet forcing me into an additional contract for 2 years is hardly "free". They claim that I will have notes put on my account stating they won't hold me to that additional two years if I need to cancel after my initial two year contact is over.

DirecTV overcharging - I had a contract for $29.99 and my bill was raised to over $67. When I called them, they refused to do anything and did not get my money back.

I setup an automatic withdrawal with this company on 1/5/12. In the same month, they charged me early cancellation due to a bill that I owed AT&T. AT&T had my account number the same as they did. They stated that my account did not have the money in it. It was only for $25.99, but yet DirecTV was able to take $278.06 from my account. Somebody was not doing their job. Nevertheless, DirecTV cancelled my contract after my agreeing to pay them. I will not pay them another dime regarding this bill. They said they provided me a copy of the contract. I never set eyes on a contract. They are lying and misrepresenting themselves. DirecTV would make so much more money if they were an honest company and worked with their customer. I will tell everybody that I know not to buy cable from this company.

At the end of December 2011, DirecTV stripped my account by taking $715 without my consent. I am on disability and only draw $786 a month. I had just lost my brother who lived with me from cancer and was going to lose my house since I now had only my income to live on. I called customer service and told them what was taken from my account and I knew that I did owe 2 months, but not the large amount that was taken from my account. I also told them my circumstances and this was unauthorized by me and that I would be moving. They said that if I kept them when I moved, they would give me credit but not the money back. Why would I keep them after this deceptive practice? To me, this is blackmail and something should be done to them for this. I notice they have done this to many other people.

I signed up for a bundle discount price, one monthly bill, three months of free premium and didn’t get the bundle. They said it takes months to get signed up. The billing was screwed up. I asked for a list of charges and payment since I got their service. They sent me a copy of the current bill. I called every week. I told them they are required to send me a statement of account with all the charges. I got a lot of apologies, but no answer. The supervisors seemed to be the only English speaking reps and they’re rude and ineffective.

$69.00. I never agreed to this amount and had Cablevision in the past. DirecTV told me I never registered/signed online to get the promotion, but no one ever advised me of this procedure. When I contacted DirecTV after I received my first invoice shock, they told me it was too late to get that promotion and I was stuck with a 2 year contract paying premium monthly rates. I would never have signed up for this had I known. My contract will be up this coming October 2012, but I clearly think I will be cancelling before that. I wasted so much money over the past 18 months, a monthly rate that I never agreed to.

I will never deal with DirecTV again. I wish I had read all these complaints before I got them. When we decided to get DirecTV, they asked for our credit card number. I told them my card is almost full and that I prefer to pay by mail. The customer service said they only needed the card number to start the service and that it would be only a dollar to start it. The customer service lied and reassured me that they would not use my card. Well about a couple of weeks later, we got a bill saying to pay immediately. They tried to use our card and were denied after I told them not to use it. DirecTV took it upon themselves to use it anyway. They also did my mother the same way. She used her debit card to pay a bill and DirecTV took the next payment out of her debit card.

My family enrolled to the program DirecTV/Optimo Mas. The company did not fulfill the original contract. We had to cancel the service before 30 days in order to avoid any penalty. We have the publicity flyer of the company telling us this. Now, they are charging me with an early cancellation fee $433.47.

DirecTV lured me back to their service by offering to pay the $200 early termination fee (I was with Dish Network). I did everything they asked to comply and they kept making excuses not to pay: they never received paperwork, I did not send to proper address, etc. They even escalated the issue. Bottom line, they dragged it on so as not to pay. I withheld paying them and the next thing I know, they cut my service. I returned the equipment and paid their last bill.

I was called to re-establish service with DirecTV. I was given a great offer and said because of HOA restrictions, I needed non-damaging hookup. I was told about clamps that could be used. I paid a $65 fee to have the clamps used, but when the agent came by to set up the service, he had no clamps. He also said that he could not use clamps. So why did I pay a $65 fee for nothing? Also, I cancelled my old service which led me to have to re-establish service with them. Because of this, I had to pay an extra fee to have service re-established (which I think you should pay).

So DirecTV sends a tech out again to my house unannounced no less, so they're lucky I was ill today and had to work from home. The tech runs a bunch of tests, sees the box is indeed still freezing up, and then proceeds to blame the electric wiring in my house as the issue. Story changes quickly when I point out a.) even with everything but the TV and box in question unplugged, and b.) I work for the local electric company and as such I am very aware of the ins and outs of the electric, and very certain of the wiring in my house. Long story short, still no fix, still no service.

Two men came to my door claiming to be with DirecTV (DirecTV door-to-door representatives). They were not wearing uniforms or nametags, nor were they driving a DirecTV vehicle. There is a sign on my door that very clearly states: no solicitors. What kind of operation are you people running here?

Our local Channel 5 was turned off and that is part of our channel line-up agreed upon in our monthly service charge. Also, we have had problems with our HD receiver and all they want to keep doing is hold me on the phone for over 20 minutes at a time every time I call to try and troubleshoot the receiver and remote and ask if it’s plugged in and if the batteries are still good. Really, I get frustrated and hang up. They will do anything to avoid replacing their faulty equipment. I pay for the monthly service plan to have them come out for free to repair any issues and it’s impossible to have a tech come out. When a tech eventually does come over, he always has the wrong work order. I wish Dish Network had the NFL ticket.

I switched a few months ago after 12 years with Dish. The problem, in hindsight, was minor. I got sucked into one of their "must respond or you don't get our new HD service for free" scenarios. I should have paid the $40. DirecTV is a mess. Lousy remote, it was so bad I finally paid $125 for a universal remote. The on-screen user interface is awkward. I can't seem to record a program from a channel that I just recorded a different program. It says my receiver can't do it. Why? And now, they're in a dispute with Fox and their argument totally blames Fox with, if everything else I read is right, a totally bogus story. I called to complain and ask that my complaint be forwarded to the proper people there, but just as I'm signing off he said "I'll note it in your file". I didn't ask him to "note it in my file". What good is that? Can I get out of my contract since they aren't providing the local channels I'm paying for?

After being charged twice for two TiVo boxes, I contacted my credit card company to dispute the second incorrect charge of $371.59. MasterCard agreed that I should not have paid the second time and credited the amount to my credit card. In response, DirecTV re-charged the total amount to my bill! Now, MasterCard is telling me they can't do anything about it because it wasn't charged back to my credit card. It's on my DirecTV bill, but not my credit card! So now, if I don't pay the bill, my credit goes in the toilet. If I pay the bill, I'm paying twice for the same merchandise! How is that fair?

DirecTV can't settle with Fox or the Padres so we in San Diego are locked out of these channels. I don't think I should pay the whole bill if I am not receiving what I pay for. I can't cancel until June and it can't get here fast enough. This is the end of a long and grueling contract! Last fall, I paid for Sunday Ticket and could not get the Charger game and was not warned ahead of time. Since this was the only game that interested me, the money, which was not refunded, was just wasted. The cost has risen over $40 and the service has declined. This with no HD, HBO or anything extra.

DirecTV's non-information of moving charges - We signed up with DirecTV on Nov. 17th at 8:43 am. My account # is under David **, my husband’s name. We explained to the rep that we would be moving to NC, out of state in April which would be about 5 months, the rep then told us that, that would not be any problem and to just pack up the equipment and to just take it with us and that DirecTV would then come to our new address and reconnect us and that would be it - just that easy. He never said a word that there would be any kind of charge for moving the equipment and then an extra fee on top of that fee.

DirecTV is not showing Fox station. DirecTV said that I would receive a group of channels for a particular amount of money. Now, they are not showing an important channel. False advertising I guess and promises not kept.

I do not understand how we as customers can be told we would get our local channels and then we don't get them. Last night, I was excited to watch Bones on Fox but no, you dropped that channel. This is bad, bad, bad business. Glee comes back on next week and I hope that this is resolved. We should have never have switched to you from Dish and if it is not taken care of by the time Glee comes on, we will switch back. Please resolve this asap as it is what your customer want.

I just renewed my two-year contract based on availability of channels in my package. I would have never agreed to another two-year contract if I knew Fox 17 would not be included. I should have been advised. This was obviously something DirecTV was aware of for some time. I should have the option to switch to another carrier without penalties and be reimbursed for any installation charges I incurred as a result of DirecTV's scam and dishonesty with the public.

Channel 307, WGN Chicago, is one of our favorite channels. Please solve the dispute and bring back WGN and the Chicago Cubs! Thanks so much!

I believe DirecTV breached its contract with me when I signed up with them 3 months ago, when they promised I would get all my local channels. Had I known DirecTV was too cheap to pay Fox (Q13), I would never have changed from Comcast. Therefore, I should be able to go back to Comcast without paying DirecTV for ending my 2-year contract with them. How can they get away with not upholding their end of the contract and expect me to pay them when I am not getting the service they promised me?

This is the second time in the past year that I have missed out on shows because DirecTV could not settle a dispute between themselves and other companies. When I signed up for DirecTV, I was under the impression that I would receive certain channels for a monthly fee, but I was wrong. This is unacceptable and once my contract is up, I will be looking at different services to provide my TV shows.

Suspending WGN, really? I have been a customer with DirecTV for over 22 years. I originally signed up with Primestar previous to DirecTV buying out Primestar. With Primestar, I signed up for a package for $39.99/month. Today, I pay approximately $150/month. DirecTV can change the fees as they choose. If you are a new account, you receive more perks than if you have been a loyal customer for more than 22 years. Now you suspend stations? I propose you at the very least credit everyone's account if you can't supply the package in its entirety. Otherwise you should be, at the very least, in breach of contract and should be held responsible for that breach. You certainly would hold your customer to a breach of contract. If you choose to continue this operation of business, I would suggest to all your customers to join in and file a class action suit. Hold DirecTV accountable.

Channel 61 off the air - I miss the a.m. news, they are all great and especially the 4:00 news! What is going on? Please put Channel 61 back on! I love Joe Furey! I can’t take much more of "Scott"!

Illegal cancellation/keeping $572 deposit w/ equipment return: This involves myself, Mr. Robert ** (now deceased) and DirecTV. I am an in-home caregiver. Mr. ** was my patient of over 5 yrs. He and I decided on DirecTV so I ordered around the middle of Dec 2011. I was Mr. ** P.O. A., so I had legal right to order in his name and use his card, in keeping all the bills in his name as directed by Mr. **. I explained all this at the time I was ordering as to not have any confusion. My or Mr. ** credit aren't great so a deposit of $572 was introduced and paid (we needed 5 boxes)!

I just upgraded service to HD with DirecTV. Personal issues required me to move, still being in 30 days of new contract. The new landlord at new apartment complex prohibits installation of any kind of use or installation of DirecTV or any other dish network due to fire building code. Address is **. We did cancel DirecTV within 30 days and also explained that we would like to keep service. Carlos the installer at the old place said when we upgraded service that it would be no problem to transfer service. I just got bill of $460 and it’s due immediately.

I am disabled and my DirecTV is my only entertainment. I tuned in today for channel 307 and it has been removed. Please bring these channels back.

I called DirecTV to order a bundle package of TV, internet and phone services. I was quoted a price of $93.98 for all services after rebates and customer referral discount. I was told this included 5 TVs. I get my first bill from DTV and it’s for $75.67 with a recurring debit that I never authorized. When I called, they said they are not going to debit my account and that this is just the first bill. I am in a bundle and the next bill will reflect that and I am paying only $93.98 a month for all services. I then get a bill from Verizon for $154.57 for a double play of phone and internet services. I call DirecTV and asked once again how is it that I am supposed to be receiving all three for the quoted price but now I have these 2 bills totaling over $200. She tells me that my DirecTV bill is correct and that I should have called Verizon to bundle my services (I was never told this).

Cancellation of FOX - This is unsatisfactory. I called and lodged my complaint prior to the cancellation. I will not make any threats of cancelling DirecTV. I promise if this is not resolved within the next 48 hours, I will be cancelling.

I turned on to watch Channel 9 and it was removed from my line-up. This is April Fools’ Day, but I don't think this is any joke. I mean, come on, this is a local channel and I believe it was in my contract for viewing. Is anyone else out there as angry about this as I am? Give us back what we paid for!

I don't understand why I no longer am receiving Fox 40. I don't think it is right that we have to pay for a service and then they can decide at any time to pick and choose which channels they want to give us. What if I were to pick and choose which months I wanted to pay or not pay you? Do what you have to do, but I want my Fox 40 back—without a rate hike!

My wife and I decided to get DirecTV so that we could watch all of the NASCAR events and shows that go along with it. Today, I had to set up my TV with an antenna to watch the race. So I wonder if I will keep the dish if I only get to watch 50% of the races again and I am paying $80 a month. I already have to pay for more channels than I watch, but to keep paying and not get the intended results does not seem like a good ideal. Another concern is now that I lost channels, will my bill go down?

I sincerely hope DirecTV is interested in improving their customer service in our area and that I am not wasting my time sending this. Statistically speaking, a customer such as myself, will tell others about a positive experience 1-3 times over the course of a year. However, an unhappy customer, such as myself, will share their story a minimum of 25 times. Here is the story I will share.

Dispute with WGN/Tribune: I have been watching WGN since I was a child, I am now 65! If DirecTV and Tribune have not reached an agreement returning WGN for my viewing within 30 days, I will be changing providers for my TV service.

I signed up with your company in December 2011. I was quoted a special monthly cost of $40/month for 3 months. However, I was not told of the rebate at the time. My 1st bill from you was $89.52. I contacted your office in January 2012. I was given a credit for the February bill. I never received my bill for March 2012. Now I have a bill for $169.05. I called your customer service 5 times before I could finally reach a supervisor. Nothing was resolved and I'm forced to go to another carrier. I came over to you because I believed that your service is better at a better price. This is not the case. Your customer service is garbage; your service is no better than anyone else's.

I closed the account and received a box to mail back the receiver. I mailed it back as soon as I got the box. They charged my bank account $261.41. I called as soon as I noticed the charge. They told me they never got the receiver. They transferred me to accounting, she said they received the box and I would be refunded the money. Finally, I got the money 7 days later, but guess what? I only got back $250.06. Gosh, they charged me $11.35 for their mistake. Just how many people have they screwed like that? I switched to Dish, saving a lot of money for the same service.

We are new DirecTV customers. The dispute you have with the Tribune Co over Fox 40 coverage in our area needs to be resolved without us missing one minute of programming. Do what it takes.

In December 2011, my son was moving in with his girlfriend. She had Comcast service. I told her about the offer that DirecTV has: refer a friend or family and get $100 in credit. In the mist of moving, and she had a Xmas trip plan for Costa Rica, I didn’t know that you had to give the name and account number. So she got DirecTV installed before she went to Costa Rica. Between moving, a trip to C.R., and the baby's first birthday party, work, etc., she didn’t give DirecTV my account number because we thought that after the installation, we could do the paper work.

We have not been happy ever since we signed up. We signed up at a Wal-Mart location in Ashland City. Foster was the man's name. He told us we were going to get a 2-year promo price, free installation, could go online and change when our due date is, and no payment for 30 days. And we called him, and he said he would call us back. He never did! We received our bill, and payment was due 3/29/12. We will not get it for 2 years, only 1. Also, we paid $33 for installation, and we cannot figure out how to change our payment date. So we are very unhappy! We want to talk to someone who can give us some real answers!

I cannot believe that you guys are even thinking of cancelling Fox 40! My family and I watch Glee, American Idol, Bones and Fox 40 News. If this actually happens, my husband, Kevin and I will be forced to go with either Dish TV or a cable company. I have never been in favor of having satellite TV because every time the wind blows you lose the signal, its ridiculous! To cancel Fox 40 would just push the irritation for your short comings over the edge. Your commercials that compare your great big huge plans with Dish TV's basic plan are laughable! You guys are already missing so much as it is, not to mention, I still miss some of the things I love to watch because your time is all based on the east coast.

DirecTV refund request takes four months. I was talked into giving account info while waiting for existing vendor to rectify loss of signal. I cancelled one hour later. Sales girl in four conversations said she would get refund, that was taken out of checking account the next day, processed. It was never done! Corp office says it will take another 65 days to process, even though it has been almost 60 already. What a piece of junk, 2-bit, garbage company. One day to take your money, 120 days to get it back!

I got DirecTV in April 2011, got on a deal where I could get a free HD DVR for one of my rooms (the only one with HD TV) and it worked great. Then decided I'd spend the money to get a standard DVR for the family room, seeing as the kids use it. Since day 1, I have never had a working box. It constantly gets locked up when trying to search for anything or even change channels. They had me factory reset it, they've replaced the box 3 times now, replaced all the wiring and tried different configurations to my TV connection. Nothing works. I've been told by techs that these boxes are refurbished and they've had issues with them, yet no one and DirecTV seems to know what to do.

I had a disconnect notice, and my services were due to be interrupted by 3/27 if I didn't pay my past due balance of $75 by 3/27. I made the payment of $90 on 3/26 at 7:17 pm through check-free pay at my Kroger courtesy booth. When I got home, I called to let them know that I had made the payment and the person I spoke to said that since it was made through check-free pay, the payment probably would hit our account until the 27th and our services would probably be disconnected but that she would put a note in our account. Also, she asked for our account number, the receipt number, and time we paid, so that when they do see that the payment was actually made, they could go ahead and reinstate our service immediately. It didn't happen.

My fiance and I recently moved into our new house, and we wanted to get DirecTV, hoping that it would be better than Comcast. So she called and set up an appointment for them to come and install it. She has decent credit, so there was no deposit needed. After waiting four hours for them to come, no one showed up. We called and found out that they had cancelled the appointment on us without informing us.

My elderly parents had a DirecTV rep come to their house and get them to switch from Dish. They were getting ready to move at that time, so they asked repeatedly about issues with moving service, to which they were repeatedly told was free and not a problem. When I went to visit, I saw the picture was bad and found that they'd installed a standard definition box on their high-definition TV.

I've had DirecTV close to 1 year and have had several problems with it since having it installed. Today, it just stopped working. After talking to Tech Support, I was told it would be almost a week before someone would be available. This is not the first time. The last time, it was 3 or 4 days. I talked to a supervisor, but he refused to waive the ETF of $350. I feel that it's the least DirecTV could do. Is there any recourse?

Problems with reception were diagnosed after hours on phone with technicians, as the Dish had been moved. I was charged $49.95 to have a technician come and repair. It would seem to me that this should be DirecTV's responsibility as would be the case with Comcast Cable TV.

I had DirecTV installed at my home in September 2011. The installer was told that the installation was not stable and that he should anchor the dish so it wouldn't move. The installer said it is fine and there would be no problems. Subsequently, I lost connection all together for an entire night, and then the next day, magically it was back on. When it is windy, the picture freezes or it goes black. When it rains, the TV goes on and off. Now, I have one channel that gets no reception.

I've had DirecTV for 2 years and 2 months. I enjoyed the service and programing, but I upgraded to a HD receiver, 1yr into my contract, perhaps my fault for not reading the fine print, but now I am stuck with a $360.00 early cancellation charge. Evidently, when I ordered the upgraded receiver, my 2-year contract was automatically restarted from the day I ordered the upgrade. My problem is with their deceitful business practices of renewing the 2-year contract without making it perfectly clear that it was the result of an upgraded receiver. I would not have agreed to restarting the 2-year contract. Furthermore, they did not notify me of these charges when I canceled the service, I received a surprise bill 5 days after the cancellation.

They scammed me and charged an early cancellation fee. They ripped me off.

My complaint is similar to many others. I signed up for Direct TV online. The technician who installed my system never told me I had to apply for a rebate. However, I got onto my online account and 'checked for rebates' immediately after opening my account. It has always said there were none available. Then I noticed I was paying over $80 a month, instead of the $35 I had agreed to. Now they're telling my I've exceeded the 90 days to process my rebate, so I can either continue to pay this amount or pay $400 to cancel my service. This is after many calls, and being promised a special rep would contact me after my 'escalation' within five days. After 12, I finally called back. No calls so far.

In June 2011, our online DirecTV account started showing us owing them no money. Then, we received a paper bill from Qwest CenturyLink, welcoming us as customers. We were never contacted about this. They had created a 10 digit account number for us that began with 048, not a real area code. So when we went to their Customer Service system on phone or online, our account number was declined. We didn't exist in so many ways. We were finally able to connect to a CenturyLink rep and a DirecTV rep on the phone together 2 days ago. They both assured us that we had been unbundled from CenturyLink and returned to our single account with DirecTV.

After my fire, they took money out of my account for cancelling. I cancelled because I had a fire. They said I can put the account on hold every six months segment as long as I needed to. Not only was that a lie but they took out the cancellation fee and the equipment cost out of my bank without any notification. In addition, when I called to get a statement of the cancellation fees, they don't have one or access to one, really? They are a bunch of frauds.

DirecTV made numerous errors related to the order, installation, and programming of the cable TV as I requested. They will not correct their mistakes and were completely not helpful. This is false advertising and they lied to me. I was told I had the "Choice Package," but they installed something else and will not correct unless I pay additional money. That is unacceptable. They told me one thing and now will not install the programming as I requested.

I signed up with DirecTV in November 2011 with a referral from a friend. I was told I was to get a $10.00 credit as well as the person that referred me. In January, I called asking why I was still not receiving the credit and they told me I should see it on my next billing. I have not received the credit still and was informed that I was supposed to call a referral line when I signed up. Not once did anyone tell me that or give me a different number to call. I feel that they broke the contract with me with not giving me the credits on my account that I was promised. Now, I am getting five phone calls a day and they are threatening me to charge an early disconnection notice.

I couldn't afford to break my contract with Dish Net and so was stuck until my contract was up. Then DirecTV told me that they'd pay it. I was to send in the proof of cancellation (from Dish Net) and the bill showing the fee Dish Net was charging me. I did this. DirecTV told me that a visa card was coming in 4 to 6 weeks and that I could use that to pay off the fee from Dish Net. Well, here it is 4 months later and the bill has gone to collections. My credit is messed up. I am getting called nearly everyday from the collection agency. I have contacted DirecTV countless times regarding this and I get the same runaround: "You will receive a visa card in the mail in 6 to 8 weeks". At 4 1/2 months, I still don't have the card.

DirecTV took money out my bank and didn't even ask. Now, I'm in overdraft with my bank because I didn't have 302 dollars in my account. They didn't ask for anything back, they just stole my money that I didn't have. They said that was my problem, not theirs and that next time, pay on time. That way, they don't have to take what they want when they can without asking **. I don't need a box that I can't use. They can have it back. Now, Cabletime is better. At least I can see movie when it rains.

The games are not on my DTV programming, they were some years ago. Other than that, I do enjoy my DTV which I've had since 2002. I especially like TCM, FOXSMW, Active, List, Military, Fox News and History. I appreciate the time your agents take to clear any problems I have.

I complained to government agencies, but to no avail. They left me to believe too many government big dogs have a lot of stock in this company. The shows are so cheaply filmed it is embarrassing. They are dark (can’t see anything). The actors don’t talk right (can’t understand a word they say). They have way too many junk programs and paid programming. At 6:00 am this morning all channels, except for maybe 2, were paid programming. I am 67 years old and I would like to watch TV, which is my only form of entertainment. Please help!

My wife and I had a 2-year contract with DirecTV that we were forced to cancel. We moved into a rent to own home back in October and had a pipe leak on the second floor on November 18th. When water restoration services came into the home to do repairs, they found black mold everywhere in the home. The home was deemed uninhabitable and we were forced to move out in early December. Direct TV is charging us $460.00 for breaking our two-year contract early. It’s ludicrous that they have taken this position because we were without TV service for one week and still charged. Equipment was shipped back to direct TV immediately. We only had TV service for 1 1/2 months.

I was a DirecTV customer for 6 years. I disconnected and got a $340.00 disconnection fee. I was told it is their "policy" to charge this even though I never was told about it, never agreed to it and never signed any documents stating this. This is not a contract I had with them, just their "policy".

I would like to express my opinion on DirecTV. Your service is not what I was told by the sales person that I talked to. I do not know why you can't fix a Senior Package, if you can fix a family package that is geared toward children. You have the dates of birth on all our customers and it wouldn't be so hard to fix a Senior Package for the same price of the children’s package for $29.99 a month.

DirecTV unauthorized transaction - DirecTV took $844.07 out of my social security disability account and will not return the money to me. I have been trying to resolve this with them for over 20 days. I never had an account with them. They took the money out of my account to pay for someone else's debt. I told them my money falls under the income protection act and they told me they don't care, they are keeping it. Please help me.

When we signed up for DirecTV, the salesman told me the HMC HD DVR was not available even though it was advertised on the internet. We were told that it would replace the DVR being installed as soon as it became available. It had become available in February, which is a month later. Now, we are being told we would have to pay over $300 to have this box installed and there is nothing anyone can do to help with this situation.

We changed from HBO to DirecTV. We're told we would have Ondemand with our service by a sales rep. We never received Ondemand as we were told later that we needed an HDTV to accommodate an HDTV/DVR. One of the main reasons we moved to this service was for Ondemand service and a lower monthly bill.

I am the mother of a 12-year-old girl, as well as a reporter who works for the Farmington Daily Times newspaper. I recently called DirecTV customer service to ask if some channel descriptions could be removed from the directory, as they are offensive. I do know how to the block the channels and I have done this, but I wanted to have the titles of the programs blocked, as well as the listed information on the programs. I was told that this is not possible and was told to contact the corporate office to see if something can be done. I am considering researching the various cable companies and writing an article on this issue and would appreciate your response.

I just recently closed my account with DirecTV. They closed my account out and said I owed $6.98. However, a couple of weeks later, I received a bill for $68.00 because of movies that were watched over 4 years ago. I have no proof that I did not watch the movies. They kept telling me that the computer card does not make mistakes. I do not have a phone line hooked up. They told me it was done on the remote. Can they still charge me if this happened 4 years ago? Please let me know. Thank you.

We have been a DirecTV customer for more than 6 years, so I ordered the HD/DVR upgrade online through the website, because it was a "free" upgrade, except for shipping and handling. A couple days later, the contractor called to make an appointment. This was the first surprise. There was no mention that I could tell on the DirecTV website that a "new" satellite dish would be needed along with a service call for the installation. But ok sure, we're willing to replace the one we have if that is part of the upgrade, even if it costs another couple of hundred dollars (so much for "free"). We were not given options about when the contractors would come out. We were essentially told when they would be here. Luckily, the time worked out for us. Well, the contractors just left without installing anything.

DirecTV has best service ever better than cable. It has more channels and more HD channels by far. Customer service is really nice. I'm so happy. FYI, people, when you call and order DirecTV, you are explained the 24-month contract and how it works.

I canceled my account with DirecTV and received a bill which indicated I was owed $19.50 by DirecTV. I returned the SIM cards, and they billed me for $12.48 indicating that I watched a soccer game in 2009, and mind you, this 2012; and since the game was $29.98, I must pay $12.48.

I read from Westway magazine (AAA magazine for member) about Direct TV package. I called # 18773203119 and spoke with CS, I agreed with the package, I will pay $29.99/mo for over 205 channels, 11 extra movies, Direct TV on Demand, and I need to pay $6.00 for receiver for the 2nd and over, for final I need to pay $41.99/month plus tax. This price will lock for 20 months and then the month for 21-24 the price will go up.

We were told by our apartment complex that our satellite dish was not properly installed due to some regulations and it needed to be adjusted. We have called customer service multiple times and have had nothing but poor attitudes with multiple different representatives. Nobody could understand our situation and help us and wanted to charge us for their mistake in the first place.

My service was disconnected. Due to unforeseen circumstance, I could no longer afford it. They then sent me a box and info on how to return their DVR/receiver. I did return to them. In the meantime, I went to withdraw money from my prepaid child support card to find out that there is no money left. They withdrew $192.07 without my knowledge or permission. I called today and they said that I gave them authorization simply by having my number on file from making payments. No bill, no notification of what the charges are for and no customer service whatsoever when I called. I was basically told that I was being charged an early cancellation fee with no amount given to me or what the break down is. She said they have the card on file and charge the remaining balance too and will do so.

A DirecTV HD dish was illegally installed on the side wall of my duplex yesterday. I contacted them, the company owns the system. I told them to remove it and place it on a pole. I was told that I would have to pay $49.99 to remove the dish and $49.99 to install the dish on a pole. I said that they installed it without my permission, then they refused to remove the dish or repair the damage.

I have been a DirecTV customer for almost three years. This month when I received my DirecTV bill, it was for $595. I was very outraged because I did not understand why until I looked at the bill. I was being charged for movies that my son had ordered without permission from months dating March 2011, July 2011, and February 2012. I was very upset because I was told that when I first ordered the service that we could not order movies using a remote because we did not have a phone line. However, my son was able to order movies using his remote, but the problem was DirecTV was not receiving the information because their was an error in the system.

Do not sign up for DirecTV if you can at all help it. I've gone through the same ringer as many of the following complainants. I signed up for $49.99 per month, was misled about the rebate, missed my 90-day window, and am now locked in for two years at $73/month. They tried to sneak the movie package onto my bill for $45 more, which I had to call to cancel. The monthly statements are a joke and only meant to confuse us and hope we do not notice the increased charges. If this isn't billing fraud I don't know what is. I was a Dish Network customer for 5 years and they did not do these things - just charged $29/mo on simple straight-forward bills. Sign up for Dish or another service if you can.

I have been DirecTV subscriber since July 2008 with two receivers, one with DVR for my living room and another regular receiver for my bedroom. Sometime in early 2011, my bedroom receiver started to give trouble as it will reboot itself every few minutes. I called their customer service. They tried fixing it and eventually suggested replacing the receiver which I agreed. They sent me the new receiver and charged $45 with the promise that $45 will be credited back once old one is received. I returned the old one weeks later and got the $45 back. All good.

Well, I had DirecTV. I cancelled in November. They said that they can suspend my service for six months. But in February, I was going to get my place and let them hook the service back up but I cancelled it that morning. So no one came out but they still charged me $141.39 for what? I don't know. I don't have service so there should be a report that whoever came out that they didn't give me the service somebody name. That's not far to your customers. I shouldn't have to pay something that I don't have. I talked with someone from the company, but they told me that they don't keep records of who come out or if they restore your service or not. That's very unprofessional. Something must be done about that.

Hey, Wesley in KY, the guy with all the answers, I can't wait until you try to disconnect your DirecTV service. You will see then. I had been a loyal DirecTV customer for over eight years. It was a bundle through Qwest, then Century Link. After being offered a deal to good to refuse from Comcast, I decided to make the switch at least for the two-year Comcast contract. My original thoughts were that I had enjoyed my DirecTV service and that I would return to them if I became dissatisfied with Comcast. That is until the return of my leased equipment to avoid the absurdly high fees of paying for them. I was told that I would pay $250 for the HD DVR and $150 for the HD receiver if they were not returned within 21 days. Five days later, I received my return box and immediately packaged up the equipment and dropped it off at the post office. Luckily, I retained the tracking numbers.

On March 11, 2012, I cancelled my DirecTV account. I was told that a box would be sent to me to return the receiver to DirecTV in within seven days and if I didn't return the receiver within 20 days, I would be charged for it. On March 12, 2012, I called DirecTV again because I still had service. I requested an email of confirmation which never came. On March 13, 2012, I called DirecTV again asking why I still had service and requesting the tracking NBR for the box. The person I spoke with had no idea why I still had service. According to her records, my account has been cancelled and I wasn't getting a box to return the receiver because it's so old. She tried to send me emails at two different addresses and they never come through so I have no written proof from DirecTV that I've ever even cancelled. All I have is the word of the person I'm currently speaking with.

I had complained that DirecTV charged me twice for disconnecting service with them. Finally, they have refunded the full amount of the second charged amount. Thank you for your assistance in this matter.

I ordered month to month cable service from Ivy, customer service rep, for my elderly mom who was temporarily in a convalescent rehab center. When mom was released, I cancelled service. DirecTV said I owed an early termination fee of over $400. I spoke to Veronica, Valerie and Kelly. Also sent an email to David **. I asked them to listen to the taped conversation of the order and notified them that I would not be bullied or swindled into paying for service that I have disconnected.

We have been customers since 2003 and when we had to change to accept HDTV, it required a new box from DirecTV. We moved in 2012 and advised DirecTV more than 30 days in advance and asked for the boxes to send back the receivers. They never came. We called two more times and nothing. We then went through the billing hassle of no balance then a bill with a balance for cancel early. I called and got the run-around and received no consideration for the fact we had been with DirecTV since 2003. They only see new equipment, new contract, and new customer.

I have problems with some of my channels. I can't watch them. Every time I call for help, the number is always busy. As I say—always busy. They never answer. I am disappointed and very angry about this service. It really sucks. I am thinking about canceling my DirecTV. This is not the first time I have went through this. It has been like this several times. I am sick of this and I am very angry!

I was informed that I would receive a free HD receiver with no charges. Now, the company is billing me monthly. New customers receive lower prices at old existing customers’ high rates. I've been with DirecTV for 9 or more years and I'm charged monthly for the receiver. I feel like I’ve paid for the receivers over again. I'm getting out of this mess. It’s not right.

I was told at the time that my bill would be only $54 per month, it is now $74.99. They cancelled the select program and told me it is only for certain customers, based on how long a person has been with DirecTV and what program they were watching. I have been lied to and I was not notified of any programs cancellation. So I'm forced to buy their expensive program.

I was so unhappy with the services that we received from DirecTV that I cancelled my services which left me with an early termination fee of over $200.00. After requesting a payment plan and was told this was not an option, I return my equipment as they requested me to. About 30 days later, Direct TV used my bank card that I had placed on file for automatic bill pay to take $437.76 from my checking account to pay the entire account off in full. I didn't even have $437.76 in my account for that transaction to clear. So they robbed Wells Fargo to pay off my debt, and now, I am in debt with Wells Fargo.