DIRECTV Reviews

This has to do with their cavalier sense of humor in their advertising. I do animal rescue on my free time and it's a serious problem in every community. To make such a flippant and callous remark about taking in strays as an attempt to be witty is just disgusting.

It blacks out every 2-3 minutes with sound and has no picture. I called on 2/21 and they said it would be fixed in 24-48 hours. 3 days later there’s no ETA. 9 days later there’s still no ETA on when it will be fixed.

Damage to our Pioneer VSX-D710S AV Receiver occurred when the old DVR was removed and the new DVR sent via mail by DirecTV was installed by removing cables one by one from the old DVR to the new DVR. As soon as the coaxial cable was connected to the new DVR, smoke was seen coming out of the DVR near the coaxial connection. Coaxial cable was immediately disconnected. At no time was the AC power cord from the DVR plugged in (it was later determined by their tech, Mike McKinley, that there were two power sources connected via the coaxial cable). This information was also relayed to Mike’s supervisor and noted on the account. I was told by Mike and his supervisor, to contact DirecTV property damage claims department regarding the damage to the AV receiver.

The DirecTV installer disconnected my prior cable service, and caused an electrical shock. This electrical current not only shocked him, but also destroyed my TV. After many calls and being transferred, DirecTV said they were not at fault, and refused to replace or compensate. This was a working TV before they got here. Even the general manager called, and tried to tell me that my house was not grounded properly. Their subcontractors are liars, and I regret switching. Their decision was based on pictures the supervisor had taken. What on a picture would show electrical grounding? I am reporting this to the BBB, and going to small claims. I also found out that DirecTV damaged 2 of my neighbor's 60" TVs. If anyone else experienced this, let's work together on a class action suit. I am not going to just accept their decision, and neither should you.

I called DirecTV on February 23 to find out how to get Whole-Home (where you can record a program in one room and play it back in another). I was told that I needed to add a 3rd receiver in order to qualify for the Whole-Home program. I was also told I needed to upgrade my package because the "Total Choice" package I have had for 12 years now isn't available any longer. The total price was going to be $209 for the installation of the 3rd receiver and the Whole-Home equipment. When the tech came out, my husband was casually chatting with him and asked why we had to install the 3rd receiver. The tech was totally confused. He said we didn't need to install a 3rd receiver; in fact, the 2 receivers we already had were Whole-Home ready. So I was lied to about the 3rd receiver as well as the upgraded package.

I called to return my DirecTV equipment and there was a charge for $936.10. I was told when I return my equipment that I will have to pay $479.15. I'm very upset and I explained my story to him like ten times. The rude representative "Rainey" said my story doesn't look good. What, am I on trial now? I explained that I made a payment to have zero balance and the only thing I had to do is return my DirecTV equipment. Rainey said this will be on my credit and my story isn't right like I was on trial. Mind you, this all took place 2010. I forgot to turn in my equipment and just getting a chance to do it and he was getting smart to me.

I was a Dish Network customer from 1996-2006 and finally got fed up with weather related outages. I switched to cable in 2006. In November 2011, a local DirecTV salesman stopped me at a Sam's Club. I told him I was not interested because of weather related outages and described my experience. He proceeded to tell me that "weather related outages were a thing of the past with DirecTV". He claimed that DirecTV had invested millions with boeing on satellite technology to increase signal strength through heavy cloud cover. He said he used to work for Dish and switched because DirecTV had a far superior product. He claimed that independent studies showed up-time percentages better than cable even in bad weather. Finally, he claimed that he hadn't personally experienced outages even through record snowfall last year.

As a result of losing my job, I'm on unemployment. I also fell behind in my DirecTV bill but had every intention of continuing the service. On 2/27/12, I checked my account to see that they had drafted $428.25 from my account, causing a $25.00 overdraft fee and taking money I was going to use to pay my electric bill. I also have an electric stove. I called DirecTV and spoke to supervisor Michael who was clearly unsympathetic. How can it be legal for a company to draft your money without your consent? Doesn't that scare any who pays bills online?

Tried to get answers concerning upgrading account. Asked to switched to a supervisor, who turned out to be rude and actually told my wife and I she could no longer wait for us to find the amount of our last bill for her security check. She then told me after I had already been on the phone for 30 minutes that I would have to call back. I have been a DirecTV customer for 15 years, but I am about ready to cancel my service due to this one person. She should be fired immediately.

Last week my mother called and asked me if she could use my credit card so that she could order DirecTV. They told her that they needed it just to see if she qualified and that they would only charge a service fee of $1. In her package deal she was supposed to get free HD for life and free installation. They also asked her if she wanted a free estimate from Protect Your Home; she said no. Before the phone call ended they told my mother that they were going to charge the account $53 dollars which was the first month’s bill. The next day I noticed that my account has some charges that were pending so I called the credit card and they told me that I was charged $83.56 from ADT. So I was shocked, not knowing that this was related in anyway; thus I attempted to get ahold of them. No one seemed to know what was going on.

I called DirecTV on Feb. 2, 2012 because we had paid made a mistake and paid them $300.00 that should have been paid to another of our bills. We noticed it right away and contacted them right away. After waiting to talk to a supervisor, they said they would call us back in 20 minutes. 3 hours later I called them. They assured us that they would mail us a check and we would see it within 5 days. I have called several times and have been told our check has been mailed. 3 times they said they would call us back and never have. Tonight, I called them back and a supervisor told me the check has never been mailed yet. They have already used some of the money for our February bill and have assured me for the 4 or 5th time we will get our money. Is there something we can do to get out money back? Customer service is the worst I have ever had to deal with.

I applied for service with Dish on 11-01-2100. My service was installed by another company with charges of $62 for installation and $49.95 for processing. They explained that these charges were by their authorized dealers. I advised, I thought I was getting service connected by Dish and did not agree to authorized dealer. My fist bill was much more than I was told and had extra charges for DVD HD. I requested the $19.99 package, a lower bill and the removal of DVR. I have a VCR + DVR player and recorder. A new box was sent out and I had to call for an installer to connect. He did not connect my VCR, so I had to call back. The channels I should be getting amounts to about 50 channels, you get 80 when you count the 2 or 3 times the same channel appears with different channel numbers.

We got hooked up to DirecTV about mid-January. A week after the installation, the signal quit working. They came out and fiddled with the wiring and said it worked. Later that same day, we were losing signal again and called. They said they would call with another service call. The second guy came out and replaced some stuff, not sure what but said it was okay. It started going out again within a week. I called again and the third guy came out and said the past tech did a poor job and didn't replace a fitting correctly. He replaced fitting and said it was fine and then 2 weeks later, it went out again. I called to have them come out for a fourth time and they told me the past tech said our electrical is faulty. No freaking way! He never said anything about that. He blamed it on past tech.

On February 23, DirecTV took my regular monthly payment out but there was a separate transaction in which they debited my account $664.69. I called them and even after speaking to a manager, I was told it would take them up to 10 days to research the situation since the money had not been credited to my DirecTV account. That is totally unacceptable. I called my bank (Bank of America) and was told that they have this problem with a lot of DirecTV customers. I have cancelled my auto payment, but now DirecTV wants to charge me $10 for an HD access that I don't even want.

My name is Mary **, I desperately need help this problem started 5 years ago. Everything started in February 2007, in **, when I decide to contact AT&T/Bellsouth for a phone and internet service. After been in the phone with them, they fixed a very good bundle for $99 a month for internet, cable and home phone. Okay, that was at that time, good but a year passed and I have to move because I was rented and the landlord wants to sell the property, then we have to move to **. We moved to a new place, but the new landlord didn't want anything on her property wall and if I install anything, she will take me to court for property damage, as soon as she told me that, I called DirecTV. I explained to them, but still they went and tried to convince me to transfer the service and I explained to them the situation, DirecTV said that was ok, no problem that after one year if I moved again.

My daughter called me at work, stating she was getting DirecTV to install a satellite at her place of residence, but she had to pay $20, before they could come out and set it up. She doesn't have a checking account or credit card yet, and asked me if I could call them and use my card, and she would just pay me back. I called DirecTV, and told them I was helping her, and this was a one time thing, and I was not to be included on the account, and I didn't want them saving my debit card number. They agreed. 5 months later, she wanted me to pay for it again, after she gave me the money, because she had gotten behind, and they said they were going to turn her off.

Twice now I have had a worker from DirecTV come out to my house and then leave because they were unable to set me up with the new HD dish. The first guy must have weighed 300 lbs and I doubt he could even climb a ladder (required for this very simple job), and he just said it was too difficult and left. He also hadn't brought the correct equipment with him.

I work for DirecTV. I can say DirecTV work hard to make sure they give good service. Yes, in any business you have bad workers and people lie to you. Sometimes the customer doesn't know what they are talking about. The customer should read the info before signing. We have the same customer coming from Comcast and Verizon saying the same thing about their companies as well.

I signed up for $59.99 package that's suppose to have TV, Internet, and Phone. DirecTV billed me for $80 for just TV and make Verizon charge me another $55 for phone and internet. When I called, they refused to give me the package, saying it is "unbundled" somehow. When I cancelled, they want to charge me $425 for early cancellation.

I have had Direct 4 days, switched from Dish a long time customer to Direct, sales person promised me perks. Not received, worst service I've ever seen. It has made me, even though Dish was bad. They were superior to Direct. No promised HBO, every channel I would like to watch wants me to pay or says it is not part of my package. Yet, they did not send me a list of what I should get for my money.

I ordered what I thought was a DV recorder from DirecTV. I ordered it online because to order it over the phone, Direct TV would have charged me over $100 in fees. Because of my confusion over the equipment I was ordering, I called their customer service and asked them to assist me in ordering what I wanted. That is, equipment that would make it possible for me to watch recorded television shows in my bedroom. The customer service agent told me that not only would it allow me to watch recorded shows in my room but it would also enable HD on my TVs and it was free! Of course, I thought that was a sweet deal. A week later, an installer came out to install the new equipment. I was at work at the time so my roommate took care of assisting him and signed the necessary paperwork thinking we were receiving the necessary equipment to have DVR in two rooms.

A technician came out to put new receivers in my home. I've already been charged. It got dark and he didn't finish. I asked when he was coming back. He said I would need to make a new work order. I called DirecTV. Now, they want to charge me another service charge! Horrible and wrong! But because DirecTV is so large, they can do whatever. It needs to change!

I was in Ancshas when I called DirecTV to get their service. And they promised me that the charges will be the same as long I have their service (because that was only me concern). It was ok for the first two months. Then I noticed my bill starts changing. I called them and every time they tell me a different story, and we will check out what’s going on. Day by day they never solved this matter. So I gave up and stop sending them money. DirecTV has the worst customer relation I ever known. With all that they have the guts and are sending a few dollars’ amount to the collections agent.

I called DirectTV to get the pricing for TV and internet bundle. I was told I will be provided TV and internet through AT&T for $45.98. She signed me up and transferred mine to bundles department. All information I was quoted for was completely wrong. They don't know what the heck is going on. I think these representatives work on commissions, and they are just trying people to sign up for any price and then the reality hits. I am very angry and dissatisfied with their service. I wouldn't recommend anyone to go for such a company. I'll forget you, DirectTV. Be careful when you call someone to sign up for a service.

I have 3 receivers that I called to have them disabled and was told that I should receive a box to ship them in. About three weeks later, no boxes, so I called back and was told that the prior rep didn't ship the boxes. I should receive within a week (transferred to three different people).

I called and asked them why they did not honor what they advertised. They said I was supposed to get online 2 weeks after signing up and fill out a rebate form. They gave me credit for the 3 months of HBO, Showtime and stars in the amount of $163.66. I instructed the DirecTV employee to put me on the cheapest plan and to take back the HD receivers since they were billing me for them (and they were not free as advertised).

Back in August 2011, I set up a new account with DirecTV using the refer a friend advertised offer using the friend's account. Both accounts are supposed to receive a $100 credit. I have called DirecTV every month whenever I get my new statement asking about my credit. Every month, I have to go back through this long story and hear the latest excuse. The first few months, it was because it would be credit on the next bill. The next month when I called, they said I had not given them the referral number, which I am positive that I did more than once. The next month, I was told that you had the wrong account number and it would be fixed. The next month, I asked for a supervisor and was assured that the credits for both accounts were in the works and would appear the next month.

About 6 months ago, I had my DirecTV receiver and remote replaced because it quit working. A technician came out, installed a new one and took the old one. Yesterday, I received a bill with an extra $126 worth of charges listed from 2/24-3/30 for PPV channels. When I emailed the company, I was told these were ** movies ordered and stored by my remote control in 2008 and when they hooked it up to a phone line they showed up. I tried to tell them I have never had a phone line hooked to my receiver and if I tried to order any movies I was instructed to go online or call the 800 number. I also told them I had a block on my account and I was the only one with the password. Did not matter, they had the remote and I was the only one who could have used it. Keep in mind; it had been out of my possession for a while.

I moved to a new home and had Direct TV. I needed an Internet provider, so I went onto directv.com and saw I could bundle with Century Link. I then pursued Century Link and they installed the service to the wrong home. I called and had a very hard time dealing with them and ended up being told I would have to wait 20 days before I could get services to my home. I was very angry with that. I then canceled before I even got service. I then call Direct TV, saying I was very unhappy with their bundling services they were advertising and I wouldn't have one service without the other. They had me speak with a supervisor and they assured me it would be taken cared of.

I decided to cancel my service with DirecTV. I called them and told them that I want to cancel my service with them and that I will pay $25.00 a month until it is paid off. They said they will disconnect me and that it is will be fine with them that I pay $25 a month until it is paid off. They also told me that they will send me the kit to put the receivers and remote, and that would happen in a 5 business days. No kit boxes, but they kept calling me and asking me to pay. I cannot pay until the first of each month but they continue to call me in the middle of the month asking for payment. I have told them a thousand times that I want to send the receivers back to them, but they wont send me the kit to send it back in until I pay the due balance. I am getting the run around here with them! Don't they talk to each other?

I lost Cloo! I realize it is a channel of re-runs; however, it was enjoyable to watch some of them. All of a sudden at Directv's whim, I no longer have Cloo unless I want to pay another $6 fee. This company is out of control.

Where do I begin? The amount of issues between not being able to communicate with the appropriate people when we moved, charged a pay per view from 3 yrs ago, to making extra charges on my account due to their mistakes has pretty much made me make at least a phone call once a month! I want a consistent bill no alternative fees and not have to pay for other people's mistakes! As soon as my contract is up, I am leaving Direct TV! Then to have a customer representative basically refer to me as if I don't know what I'm talking about and that they are never wrong, I do not like to be belittled, I'm not stupid!

There has to come a time when a contract is void due to non-delivery of service. I have had DirecTV for less than a year. I have had six service calls with weeks of non-service for one and at times two receivers. I still to date, and after three calls, have not received a replacement receiver. If it rains snows or the wind blows, there is no service. I have wasted hours from work trying to resolve the issues. This company has the worst customer service and they will not refund your money. They trap you in a contract for services they do not provide. I would think during inclement weather that your TV is a lifeline to the outside world. Not with DirecTV. They seem to believe in charging for services they are not able to provide.

I am so angry. I was watching a program and they have this new policy that if you don't move your channel after four hours they cover the closed caption and then cut the program off. I was watching a program and just before the end, they cut it off and I could not get it restored quick enough to catch what happened on the story.

I want out of the contract! They send me an ad in the mail showing where we could get DirecTV and local channels. I called and asked and they told me we could get local channels. So when they came and hook it up they was showing where everything was at. I asked about the local stations, how to get them and they said you don’t. I have been on the phone once every week trying to get them! I told them I wanted out of the contract because that was the only reason I hooked up with DirecTV. They are telling me I have to pay $480 to get out. All I want is out and I don't think they should charge $480!

I signed up with DirecTV with a special for $29.99 choice, or HD with movie channels, and was told it was good for that price for 2 years. I also explained to them I live on a fixed SSI, as I am a senior citizen. I then tried to cancel it, and they said I couldn't. I only had 24 hours to cancel, and they would send their attorney on me, and sue me. My son tried to talk to them, and they said the same to him. I had to argue with customer service for the first month, as they charged me $92 for my Choice basic service, as they said. I had to have my rebate, and I did have it. They just did not apply it. I had to call and talk with several customer service people. That finally reduced my payment to $50. The following month, I was charged $42. and $45 on the third month. Now, they have my bill back to $72, and I have called 3 times, and spoke to several customer service people, and they took $12.99 off. They said I ordered this channel, and I didn't, then they said I lost my $5 rebate as well, since I won't accept their promotion by email, which I did, and have raised it to $57, and won't change it.

I subscribed on Feb.15, and wanted to cancel on the 17th of Feb,. 2012. I was not getting the real value for the price, and got so much dissatisfied, I wanted to cancel 2 days later. DirecTV states that once they install the receivers on my apartment, I would have to pay a penalty fee of $480. This is very abusive for 2 days of service, and being completely disappointed. The service was installed on Feb. 15th, and I requested to cancel on Feb. 17th. I'm just wondering what are my rights, as a consumer. Do I have a chance to cancel this without these ridiculous charges?

This is not the first time this has happened when we got an upgrade from DirecTV 3 years ago, it was a similar situation. They scheduled an appointment from 12 to 4, which was fine. My husband took off work to watch the dogs and cats in the house. The technician called at 12 and said he would be over at 3, fine. At 3, he said he was running late and would come at 4. On and on at four, we called DirecTV and asked what was happening. Excuses and they did not know what our order was! The man arrived at 5:30 and it is now almost 8:15 and not yet done. In addition, one of the indoor cats got out because he left the door open. This is insane. This is good business. Plus our bill magically goes up every month for various charges.

I did considerable research as to what package was feasible for me and my family. I looked at cost and the channel line up and decided. I set up installation and canceled my other service. After the installation, I realized that the channels that I originally signed up for were not working. I contacted customer service on the same day as the installation (Sunday) and they told me it was a technical issue and proceeded to fix it. Then they said that it was being escalated to the engineers and would be fixed. I called a couple days later (Tuesday) because it still wasn't fixed and they told me they were still working on it. I called for third time on Saturday and they told me the channels were not included because they changed the line up and I could pay $5 to upgrade.

We were offered a bundle packet, with All Connect, for phone and internet services, and DirecTV, in December 2011. We were clear with the All Connect representative, that we did not need DirecTV, however they assured us that it would only be $14.95 a month for the first year, and about $29.95 a month for the second year, for a reduced service, but we had to have DirecTV to receive the bundle service. We ordered the bundle, but was never able to get the discount billing from either carrier, so we contacted the providers to let them know all parties were cooperative in resolving the matter, except DirecTV.

I was not sure how I was even referred to this website, but after reading the many negative reviews of DirecTV, I thought I would play the devil's advocate. First off, I'm not employed by DirecTV, so my response is willingly and unbiased. I have nothing to gain, other than continued good service from a leader in satellite TV. Many of the complaints deal with the cancellation fees the customer agrees to, when he or she signs up for the service. Not reading or understanding the contract rest solely on the consumer. How often we forget that a company brings out thousands of dollars of equipment to our home, installs it, usually at no cost, yet, when we decide to move or cancel our service before our contract is up, we cry foul. No company could offer this service with this little upfront charge, without a commitment on the monthly service to get their money back on the installations and equipment. The big cellphone providers do the same thing. Get a cool phone for $0, but buy their monthy services for 2 years. An iPhone 4S can be purchased with a 2 year contract for $99 to $199, depending on the model selected, but cancel before your 2 year agreement is up, and see what it cost you. It's the same principle.

If an award was given for the worst TV commercials, DirecTV would win it, hands down. They make me want to puke.

DirecTV has many times played the game of having included channels upgraded to more expensive programs. I had a hi-def receiver hooked to an older hi-def TV set and all was well until DirecTV did a software "upgrade" which wiped out my hi-def because I do not have an HDMI cable. What total slime. They told me to go buy a new TV set!

I don't remember if it was 2005 or 2006, but I cancelled my account with DirecTV a day before Super Bowl. While I was online cancelling the account, I called Dish Network and had them come out 5 days after the cancellation.The DirecTV customer service person listened to the whole phone conversation with Dish Network .

They have since then been harassing me saying that I owe them money, without providing details, and refusing to respond to may mails. I now have a threatening letter without a reply address and giving a telephone number which does not work.

DirecTV told me that I would be able to receive rebate and that would keep pricing down for services. They sent to a bad email, then proceeded to tell me they would get me credited. Then I was told that my rebate offer had expired! I cancelled service, sending boxes with equipment back!

I turned on the TV to find that Cloo wasn't working. I thought it was an error, so I submitted for a service refresh. This didn't do the trick, so I did some research online to see what was going on, to find that the channel has been moved to another package. I'm definitely disappointed, as this was one of our most watched channels. To add insult, our bill increased this month. I understand that prices increase, but I am not pleased to pay more to get less, especially without an upfront explanation.

I have been a DirecTV customer for over 10 years and I recently changed to an HD receiver with the DVR. The prices quoted for the HD and DVR services went up right after I signed up for it and the Choice XTRA CLASSIC packaging I had also increase and they dropped channels that I like. My only option to get the same channels I have always had is to increase my package costs along with all the other costs, bringing my monthly cost up over $50 from the $80 I had been paying before. If I had known they would be taking channels away and increasing my programming cost I would have simply cancelled and went to cable TV which I now have access to. The only option they gave me was to upgrade my monthly packaging cost to get the same channels I have always had (this is in addition to all the packages increasing cost). This seems like a bait and switch tactic to me except I was never given the option of declining their offer. I now have a contract with them for at least two years due to my upgrade to HDTV.

My daughter called to have an over billing corrected. Supervisor agreed. Several months later promises still being made but each month over billing persists. This is similar to all of the other complaints here. I called customer service and asked a service rep if his salary was paid directly by DirecTV. He said no. He works for a company that provides DirecTV this service. He said he actually was talking to me from another country. Looks like there are different call centers and companies providing customer service. I now wonder if there is any supervisor that has any authority to make corrections. It also seems there is little incentive to fix the problem if your next call just goes to another one of DirecTV’s hired guns.

I was charged $365.00 for canceling my service. I had changed some equipment, and they renewed my contract without my knowledge. They are going to charge my debit card for it. After 3 hours on the phone, I still got no results. They are worthless, and they give poor service . They need to train their help better.

I have been a DirecTV customer for at least 10 years. Over the past several years, I have noticed that it is very difficult to get issues resolved. When erroneous charges show up on your account that you may not have caught for several month, it is extremely difficult to get them corrected. My most recent encounter was a protection plan charge that showed up on my account. 5 months ago, I scheduled and then promptly canceled a service visit.

My husband called a couple months ago to find out when our current contract ended. We were told when and made plans accordingly to change our service. Then we get the bill the next month and find out the contract ended a month before what we were told. The customer service rep assured us we would see a credit on our account. My husband confirmed that the previous monthly amount due is what would be deducted from our bank account. Well it wasn't. So my husband called again. After working up the chain of reps to the top supervisor, he was basically told, "I'm sorry you were told incorrect information. About the only thing we can do is give you a $15 credit". We were lied to twice and all they can say is, "I'm sorry."

The titles to the shows on DirecTV PPV are rude, nasty, vulgar, and very sexual in nature. These titles are awful. If people want to watch them, that's their business, but somehow put the titles in a secure area, and have some kind of password to get to them.The regular TV guide wouldn't have titles like this. FYI, your phone part of the application doesn't work right. My number is **.

Incident 1) Two dishes were improperly installed on the roof of a duplex. I contacted the company who refused to remove the dishes or repair the damage.

After being a loyal customer for over 10 years, we decided to try another company that would bundle our TV, internet, and phone and save us money monthly. We disconnected our DirecTV service and received a statement for a small credit. (Cool, right?!) Then we had to return the cards that you insert into the receiver to them. (We had 3 TVs.) So we mailed them out promptly.

I had direct TV installed on February 1 and cancelled on February 3 due to damage to my home. I have shipped equipment back, sent in a damage report with pictures and now, they are trying to charge me a $350 early cancellation fee. I had the service for less than 48 hours. They say I had 24 hours to cancel. That is not written on my paperwork or online on their customer service agreement. I am beyond angry and have cancelled their direct bill with my Amex card. I need assistance.

After the loss of my spouse, I needed to reduce costs. I decided to bundle with AT&T which included a year contract with DirecTV. Upon installation a 2 year agreement was placed under my nose to sign. I spoke with several people in the company at that time telling them that was not what I had agreed upon with AT&T. DirecTV was not willing to live up to that agreement and practically forced me to sign since this was after installation. I continued to have billing problems for the span of 8 months.

Imagine my surprise when I wanted to tune in to House on Cloo or watch a movie on Chiller today. A quick look on the internet revealed that DTV decided to move these and several other channels to a higher tier. Probably because they are popular and the bean counters decided that they could extract yet more money from their passive audience.

On Jan 25th, I placed an order on the website at DTV. I got an awesome deal, $56 a month for HD Service, whole house DVR service and choice ultimate. I was to get free install and no deposit required. They were scheduled to come out on Feb 12, 2012. It was quite a wait, but I was okay with that, since we were moving and it would give us some time to put things in order in our home. On Feb 10th, DTV called and confirmed our address and the appointment time. On Feb 12th, the installer who was familiar with our address and the apartment complex called and confirmed our appointment time. I told him the name of the apartments and he said yes I know them very well, will see you soon. When he got to the apartment, he came in and said, well I can't install your cable today as these apartments are done by a subcontractor and I can't install here. I asked him if he knew that when he talked to me earlier and he said yes, but he wanted to tell me in person. Since it was a Sunday, I couldn't call the landlord and ask for the number to the subcontractor, I had to wait till Monday. The installer told me nothing on my acct should change and the subcontractor would give me the same deal, if not better. I said thanks for your time and he left.

I received an advertisement for a bundle package for DirecTV services and Verizon services. I thought I was safe from DirecTV's deceptive business practices because I had it in writing! No such luck! I called to order the two-year bundle package which included the "Ultimate Choice" line up, installation for 3-4 rooms, plus Verizon home phone and internet for a monthly fee of $74.98. I wrote everything down on the advertisement and kept it. The contractor came out and brought 4 boxes, as I requested but 1 of the 4 was a DVR, which I didn't want or even know what it was! I told the contractor I didn't want it and he told me it works just like a regular box so I kept it. Then I get my bill and they're charging me for the box and the monthly service and won't take it back unless I give them $69 for a regular box to replace it! Then I find out I'm not getting the "ultimate" package, I'm getting the "choice" package but paying the same amount! They refused to do anything so I told them I'm very dissatisfied and would like to cancel their service and was told it would cost me almost $500 because I signed a two-year contract!

DirecTV, after already raising rates for every package, is now removing programming from packages already purchased, and moving them to a higher priced tier. I can understand doing this, if a customer changes their package, and requiring them to upgrade to continue getting the channel, but once a customer agrees to a package with certain programming, taking away that programming is nothing more than a bait and switch scheme. It is at best, an unethical business practice.

I have been with DirecTV for over 7 years and you would think out of common courtesy you would not have to fight and argue with these idiots to get you equipment replaced and updated- wrong! That is all you do. I have a box that overheats, do you think they care that it may cause a fire? No, not at all.

Why is it that, as a new customer, I have been stuck with a miscellaneous charge on my bill until another 'promotion' is available? I chose DirecTV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother.

Having moved and knowing I had a contract, I was going to keep service with them. Their technicians came to my home and told me there was no reception and they would get me out of the contract (happy to hear there was existing services). They would send me boxes to send back the equipment. They charged me another month because I didn't call to cancel. They took another $197 for equipment from my checking without any form of notification. I have -$500 in my account from bounced checks because of this.

This has to be our worse experience ever with a TV dish provider. DirecTV has completely given us the wrong information, such as our monthly basic cable was going be $40 including the HD Box, but after 12th month the price for up to $70 plus. Plus we are lock into a long-term contract that we were told of (24 months). We did not sign for this. My family and I will be moving in the next month and now we realized that we will have pay a termination fee for $200 plus. Also, they billed us approx. $80 plus for the first month. These are the companies that hurt our country. DirecTV advertises that they have the best customer service. This make me so angry in how these companies spend millions telling people how good they are. DirecTV has put a very sour taste in our family’s mouth. I hope DirecTV reads this article and realizes they need to change their policy and treat client better by being more upfront with their disclosures.

We had signed up with DirecTV less than a month ago and was given a list of channels on each plan at that time. We were very careful about which plan we took and got a contract and list of those channels we wanted and would get on our chosen plan. We did a lot of research on the plans first. It was a little more expensive but one of the channels we really like is Cloo so we took that package. Imagine our dismay when all of a sudden the channel is not available. We called DirecTV thinking it was just a glitch and they could add it back in. We spoke to a very rude supervisor with DirecTV named Jessica who assured me they can change and remove channels on any of the plans they want to at any time.

DirecTV is unbelievable in their business practices. I wish I had read complaints before I selected them. I have had problems with them since day 1 and could not wait to get rid of them. Now they are calling me weekly and this week twice to get me back and a new customer. I disconnect in Oct 2011 and I have asked them not to call me. They are unbelievable! DirecTV, if you would honor your word, maybe you would not be losing customers. I will never do business with your company ever again! Burn once but never twice! You guys are snakes.

I signed up with DirecTV 2 months ago and was initially quoted $41.99 a month for their monthly service. When the tech came to my home to install the system, he had the wrong dish and receiver with him. I was told it would cost an additional $10.00 a month for high definition dish and receiver. I agreed to it believing that my new bill would be $51.99 a month. My first online bill was actually $58.84. After 30 minutes on the phone with a service rep and a manager, which got me absolutely no where, I just paid the bill.

I upgraded my services to include an additional HD receiver in December 2011. At that time I was informed that my contract would be extended by 2 years. On February 9, 2012, I discovered that I was not getting a channel (308 Cloo). I contacted DirecTV and was informed that the package I had subscribed to had expired and channel 308 had been moved to a higher priced package for an addition $6 per month. I informed the representative that I was under a contract and that no one had informed me that under the terms of that contract that DirecTV could reduce the services I was receiving any time they chose.

DirecTV took a popular channel off of a package and made it available only in their two highest-priced packages. Also, my receiver wore out and instead of shipping a replacement over night, they shipped it regular shipment, which will not reach me for almost a week. We pay enough that such replacements should be as quick as possible.

I too had been enjoying the channel 308 (Cloo). I usually set up my day of TV in the morning with my coffee and noticed that Cloo was no longer available to me as of yesterday. I enjoyed the occasional show on it and was very unhappy to find it gone. I called DirecTV Customer Service. I was connected to a person as soon as I stated that my business was a complaint. The young lady was giving me the "company line" as she read from her script. They had changed some programming and in order to get Cloo, I needed to increase my plan costing me an additional $7 or $8 per month. Then she switched her tune and said it had to be done as that channel was being moved to a different satellite so the programming had to be changed.

I called several times to get the form to send to El Paso. There are no forms to be found, runarounds and nobody seems to care! I have the address to send to but cannot get the form. I have a number to call from a manager named Renice and I was told they cannot do anything without card number, which I don't have. This is pure **. I just want a form to get early win back cancellation fee for coming back to DirecTV. I'm so sorry! I did now. Someone needs to step up to the plate and help me. I'm very disappointed!

Do you realize what these installers go through everyday? You can't tell me, you and everyone you have ever worked with or for, that they have not made mistakes. There are thousands of happy customers everyday. Quit being cry babies about the little stuff if you got your service and your house is still intact. Just stop or let me know what you do so I can pick that apart, because your perfect and everyone else should be too.

I cancelled my DirecTV subscription on Jan 20, 2012, and over the next two days, told them repeatedly, that I was no longer interested in having their service. Since Jan 31, I have received at least one phone call per day from them. No one is ever on the line, just dead air. I called the number on caller ID twice, and requested for them not to call again. That didn't stop them. It has gone beyond annoying to harassment, and should be illegal. What makes them think these tactics are going to win them customers.

When I turned on my TV tonight, I found out that channel 308 has been moved to a different package and I would have to upgrade if I wanted that channel. There was notice to this change and they want an extra $7.00 a month and that becomes $84.00 a year. It may not sound a lot, but for that, it pays for my Netflix's account monthly. This makes me want to dump DirecTV and I have been a "loyal" member since 2001. So angry.

Today I tuned into the Cloo Channel on Direct TV and found that I no longer had it. When I called customer service, I was told that I had to upgrade to the next package in order to get it again. How is that fair? I ordered my current program along with a 2 year agreement thinking that was the plan I would have for the 2 years. Yes, I could pay more to upgrade if I chose too, but I didn't think I would have to pay more for something that I already signed a contract for. That's like saying "hey you already bought this, but you have to pay for it again if you want it now". I don't see how this is legal. Somebody needs to take a stand against big businesses like this.

This is ongoing. Our credit card expired and in the process of getting the new one, we missed an auto-pay bill to DirecTV on that card. They called and we decided to start paying with e-check instead of credit card. Apparently, they don't much care for that, leaves them without a club to beat up on us with.

We signed up for DirecTV and were required to choose a specific programming package in order to receive certain channels. We are bound to a two-year agreement with DirecTV and will be charged $20 per month for the remainder of our contract if we discontinue DirecTV. Today, I found out they changed the programs that are available in our package. In order to continue to receive a certain channel that we watch, we must upgrade to a more expensive package. I consider this a scam or a bait and switch. We should be protected under some type of grandfather clause from having our programming taken away especially when we are bound by a two-year agreement. I was told that the program was not taken away but is now available under a different package at the cost of $6 more per month. I am already disgusted by having to pay too much for a package of channels that consists mostly of paid programming. I see that cable and satellite companies can raise their rates inordinately and we have no recourse.

I can't wait until my contract is up. They like to change channels to the more expensive packages without notice to the customers. And when you call them to complain about what they did, they just tell you to upgrade to the higher package. Good looking out DirecTV. Thanks for the great customer service.

I want to know why DirecTV offers a package with a list of channels to which you will have access. Then when you have signed up, they remove access to a channel that you watch and put access to it in a different package. You are then told you have to upgrade to a different package in order to view that channel and they don't let you know in advance. This morning I turned the TV to Channel 308, Cloo, and it said I did not have access. When I called DirecTV, I was told that channel was switched to a different package and I would have to upgrade. I think when you have to sign a contract for two years, they should be required to honor their side of the contract and provide the channels for which you signed up. Why do I have to honor the contract if they are not required to do so?

I called DirecTV to make a payment over the phone. The DirecTV customer service representative would not accept the payment. She stated that I had to pay a late fee. I stated to her that I had been with their company for almost three years and this is the only time their company, which makes billions off the consumers, will not accept my payment of $82.00 dollars. I asked her if their company goes bankrupt if I don't pay the late fee. I explained my financial situation and that I did not have the late fee. I told her I would pay it on the next month’s payment. She stated that there is nothing she can do to help me except turn the services off. I told that was stupid! I told her that her company doesn’t care about their customers. All DirecTV is concerned about is getting paid.

In November, after completing a contractual bundle agreement w/ Frontier & DirecTV for phone, internet & satellite TV, I cancelled our house phone line in an attempt to save money; I kept our internet service w/ Frontier. The following month, I received my DirecTV paper statement/bill for $100, which made sense to me. (My Frontier bill was full of credits to the tune of a $31.78 refund. The following Frontier bill was for $79.33 for internet services only - I thought that was a bit high, but figured it was a combination bill for Nov/Dec/Jan).

When I called to order service, I told them that I didn't want the free channels. It's a scam and we all know it. They told me that it was required and I should just enjoy them. "Everyone enjoys something free, right?" Basically, I wasn't given a choice. So at the first of the month, when I knew that it was coming due, I called and asked them the exact date that I needed to make the call. The rep told me Jan 19th. I wrote it on my calendar as they said it! So on the 19th, I called and they told me that I was 2 days late and that there would be prorated charges. I told them my story and the rep said not to worry. They couldn't credit the card at that time but if I called when I got my bill they could do it then. Flash forward 1 month. I got my bill and you guessed it. They aren't willing to credit my acct. It isn't until I threaten the FCC that they finally and quickly ok the credit.

This is in reference to automatic bill pay. When I initially signed up for cable service, I wasn't aware I signed up for bill pay. I thought that was a option. But since finding out on 1/17/12, by representative Jane that I indeed signed up for abp. This is the reason for the complaint. When I spoke to Jane on 1/17/12, I requested the service be cancelled and that I would make my payment each month by calling it in. Jane instructed me to call back a few days later to confirm that the request was processed.

Upon moving, I followed the directions given to me by DirecTV, move my equipment with me and upon approval from my new landlord they would reinstall. I did exactly that. I paid my final bill at my previous resident and while awaiting word back from the landlord (we are both military), DirecTV withdrew $540.42 from my bank account. ($300 for equipment, $240.42 for early cancellation) which I did not approve. I have spent countless hours on the phone with DirecTV and got my bank involved. DirecTV was to refund my money, oops we didn't initiate the paperwork so again I called. "It's all taken care of Ma'am". What they did instead is respond to my bank that they had taken care of it, my bank reversed it and now I have a $540.42 credit with DirecTV. If I wanted to pay DirecTV ahead $540 I would have.

I regretted signing up for DirecTV nearly as soon as I agreed to the 2-year contract. The service itself was awful. If the wind got over 5 mph, the service cuts off. And don't even get me started about it raining. We were stuck. We bought a house and needed to move. I had 2 choices: Either cancel my service or pay a $150 moving fee. $150! I argued this until I was blue in the face. They told me I had to be a customer for a year before I could get a free move. The customer service rep actually hung up on me. Then when I called back to speak with someone else, they told me it was my fault because I wasn't listening to what he was saying. I contacted the president's office.

I searched on internet this morning to see if I was the only person to have had adult movie channels charge to their account that DirecTV was not willing to accept as a billing error. They were unwilling to remove any of the $140.00 of pay per view, and adult channel monthly subscriptions that showed up on my bill. All of them were done within a 24 hour period. I have had DirecTV for over 10 years and there has never been an adult movie order on my account. I checked the monthly subscribed channels while I was on hold for 30 minutes waiting for a rep to figure out what was going on. The monthly subscribed channels I supposedly ordered said I needed to order them. They weren't even turned on.

I recently closed my account with DirecTV and sent my receivers in. The account was in effect from 7/2007 to 9/2011. In January 2012 I received a call from a debt collector wanting me to pay for movies that were on the smart card inside the receiver. I asked her how they could have over looked charges from 2007. I demanded they send me a detailed list of bills dating back to 2007. I also wanted to know how these movies got onto the card when my receivers were not hooked up to the internet or phone lines. They are no longer harassing me with phone calls but have continued to send me bills. I am refusing to pay them and have made a formal complaint with the company.

My wife questioned me (2/6/12) about a PPV movie that we supposedly had ordered on December 10th of 2011. Both of us knew that this was erroneous because we very rarely order movies through DTV and knowing that we had seen the movie years ago, we would have had no reason to order it again.

The service was ordered in January of 2012 by a DirecTV contracted installer. From day one, the reception was very poor in quality. The installer's excuse was that he had inferior coaxial cables at the time of installation, but would return the following day to upgrade the cable equipment to take care of the problem. The installer did not return for the next two days and following DirecTV's instructions, he was contacted directly by us. In short, the installer never showed up again to correct the problem. DirecTV's service was cancelled about a month later and their equipment was returned to them on 02/612. I have since then received a billing for service that never worked properly from day one and to make matters worse, they have the nerve to add an early cancellation fee of $430.00 for early cancellation.

After DirecTV took the deposit and months service out of my debit card, my son, Justin ** was refused service because he is 17, which we were told at that time, have spent from the 3rd until now, to have his my name Justin ** changed to my name Debra **, SS# **. We spent hours on the phone getting the run around and even said to get my money back, but no one will cancel his order. So we can even do anything, used all the minutes on my son’s phone trying to get someone to do something and have gotten nothing but a runaround.

On Friday, 02/03/12, I ordered service for my home. It was determined that I had to pay a $200.00 security deposit. I paid it. Service was supposed to be installed the following day on Saturday, 02/04/12. It was not when I called to ask why I told that it was, because there was an outstanding bill for my address in my son's name, who lived in our house, while we are out of the country. I informed them that it was not my bill, and that I was not responsible for that bill. I then requested a refund of my deposit, and they told me that they would not refund that deposit. I asked them why not, and they say that it was because it was my responsibility to pay the past due amount. The service was not in my name, nor social security number, or I am not responsible. They are refusing to refund my deposit.

I paid my bill through my bank’s online bill payment on Feb. 2. It still hasn’t cleared their system but yet the money is not in my account. My cable is off. I spoke to 2 basic call services people and 1 supervisor. The first one, Michelle, told me in order to get the situation resolved, I needed to fax them a proof of payment. I tried calling my bank to see if they could fax it for me. But because of 3rd party policy they couldn't, so the best scenario was to go to the bank directly and have it faxed.

When I signed up for service in October 2011, I was told it would be approximately $30 for service and then I would bundle with AT&T for internet for a total bill of approximately $50. I never gave AT&T my Social Security Number, yet they had it on file and ran my credit. I can only assume that DirecTV gave them the information. After learning this information along with the fact that their installer tore my guttering off my house when he put up the dish, I cancelled service after 2 days. I figure if you are going to lie to me to get me as a customer, you don't deserve my service. So, I called and was assured that since I had service for only 2 days, I would not have to pay anything and whatever had already been paid would be refunded to me, which totaled $83.84.

After cancelling my service, I received a bill of $57.69 for PPV movies I supposedly watch years prior. All my PPVs were purchased on credit cards, I did not order this PPV and they did not notify me of these PPV purchases till years later.

I ordered DirecTV in October 2011. They sent all my bills to an address I had over three years ago. I kept calling. It took two months to get a bill and they had also charged me for programs I did not ask for and movies I had not ordered. I was told my package would not be over $50. Every month it has been over $65. I am over 60 years old and cannot afford this. I called and wanted all equipment removed. No, I was told they could not do that until my bill was paid in full. What the hell? My apartments said to remove the equipment. DirecTV said I bought it. Talk about wasting our resources! I will never use DirecTV again!

The apartment complex I was living in is being torn down. I did not know this at the time. I moved in the Hulen place apartments in Sept of 2010. I signed the 2 year contract with DirecTV. I thought I would be there at least 2 years. The apartment building is being torn down. I had to move. I am now living in my new apartment as of Jan 18th, 2012. I called DirecTV to tell them I had to cancel my service, because the old apartment is being torn down, and the new one doesn't allow satellite service. So I am caught in the middle. I cannot use DirecTV.

I was with DirecTV for a number of years, but I decided to switch to Verizon Fios. I was tired of the satellite going out whenever the wind blew or when it snowed, and I wanted to consolidate my cable, telephone, cell phones, and internet into one bill. I made the switch around January 21-23, 2011. I was sent two boxes to return the five receivers to DirecTV. I immediately shipped the receivers back to DirecTV and was sent a final bill of $14.06. I sent off the payment and it was posted to my bank account on 01/03/2012. On February 1, 2012, I received a letter from DirecTV dated 01/26/2012 indicating that I was sent a bill for $67.64 but had failed to pay it.

I have to say I was satisfied with their TV service but not their customer service. I thought I was doing everything right by waiting till my two-year contract was up to cancel service. After switching service providers and requesting to cancel my service, when my two year contract was up, they told me that I signed up for another two-year service agreement automatically by signing on for box, which we decided to get in another room one year or so after signed our initial contract. How is this even legal? No explanation was given to me over the phone or by the technician that I arrived at my home during the time I wanted another box. Only time I was made aware of this is after I decided to cancel service. Now they want me to pay $284 for early cancellation fees.

I could not afford my cable monthly due to financial hardship and was terminated from watching any TV. Once I called DirecTV to set up payment plan, I could not get a live operator, just a recording stating make a payment. I gave up and days later, I received an empty box in the mail requesting the DVR back and $520 to terminate.

Swin box went bad , called support line last 1/31/12, 6:29 pm. 1 hour and 9 minutes later, employee lc317 was very rude, no help what so ever. Tried to speak to a supervisor, she said there were only a few supervisors on the floor, needless to say, I never did speak to a supervisor. Poor customer service.

I ordered DirecTV bundle with Verizon internet and phone, as a bundle in 9-11, for a satellite install for 10-27-11. DirecTV took my credit information and linked me to Verizon, who again wanted my entire credit card information, bundle? I was angry and declined giving it to them since they were supposed to be linked as bundle. I took off the entire day for the installation to take place, but the phone setup couldn't take place (their bogus reason = no service in my area). I called again, re-applied, and sent back the first modem, then waited again for another date to install the phone. The phone and internet has been periodically off-line, at least 5 times. I had been credited for time lost. It required me to reboot, since there was no signal and no phone. It was an exhausting experience. I wasn't sure if any of it was set up correctly.

We signed up based on a promotion. When they came to do the install we realized they didn't send an HD receiver as requested and I had to get that fixed. They also didn't give the 4 free premium channels as promised in the promotion for 3 months. When we called they said there was nothing they could do, that we signed up for the lower service (even though we hadn't). When we went to sign up for the rebate which has to be done before the install; the website was having issues and we were unable to create an account.

I am going to give my DirecTV customers tips on how to save time and money. Take this from a well informed customer. Number 1 Rule: Never put your credit card on file if you ever plan to cancel your DirecTV service before your contract is over!

We called Verizon to advise that we would be moving. At that time Verizon offered us a DirecTV contract consisting of 155 channels for $47.99 per month. We accepted and they collected an advance deposit of $200.00 via instant checking account debit. Verizon promised the deposit would be credited back to our telephone account at the rate of $10.00 per month. Verizon said the monthly billing for the DirecTV service would come through Verizon and be incorporated into our monthly telephone billing.

On Sunday January 22, 2012, while in a Walmart Store on Epps Bridge road in Athens, GA, I was approached by a DirecTV rep named Kenya while in the aisle by the electronics. I was asked who I had TV service with. She proceeded to tell me all about DirecTV. I expressed my lack of need for their service since we watch very little TV. Kenya said she had a great deal and wanted to know my address to see if they had service in my area. I normally don't do this but I thought let's see, so I gave her my home address. She gave me a quote and asked if she could call me later in the week to get my decision. I never heard from her and frankly we are not interested and were not from the beginning.

DirectTV sent me a bill a month later after disconnecting the services, charging for a movie that I "supposed" rented three years ago and they were not able to charge back then. I called the customer service department, the billing department and they told me there was no other option to clear this up besides paying for it since I am no longer a customer. What a rip off!

I have been signed up with DirecTV since the Fall of 2010. I was forced to sign up with DirecTV because I lived in an apartment complex that only had cable service with DirecTV (i.e., if you wanted to watch any TV, including local broadcast stations, you had to sign up with DirecTV).

I was lured to join DirecTV because I was promised a better service and that will be getting the Hope channel I wanted and more, including all the channels I was receiving while with Comcast with the same monthly fee of $29.99. After I was connected to DirecTV, I got less channels and I didn't even get all my local stations. The process was very confusing at the start. The installer had the wrong address. When I did not received the bill I called DirecTV and I was told the bill was returned due to wrong address. When I finally received the bill, I was charged a late fee. When I called DT the person was very rude and nonchalant! No one wants to help me and I was under their grace.

I have been a DirecTV customer since the 1990's. My husband and I moved in August 2010 where his job is. In September they were to hook up our service at the new address. The technician said he could not hook it up except for a horrendous fee. I told him not to and to cancel the order. I called customer service and told them I was going with Dish network and to cancel my account. While checking my account today, I noticed there was a withdrawal from DirecTV for 170.61. I called them and they said I had told them I wanted to cancel the service and I would think about it. What I in fact told them was to cancel the service and I was going with Dish network. The technician that was here had all kinds of excuses why he couldn't hook the service up. I also asked them what to do with the equipment I had and they said to just wait on it. They illegally took this money out of my account and were not authorized to do so. Isn't it strange I told them in Sept. 2011 to cancel the service and they charged me until January 2012?

I paid DirecTV on Dec 30, 2011, in the amount of $221.35, to get service. They told me that my son had an account with them in the past, and because of his past due bill at the same address, I could not get service. That's fine, but they refused to return my deposit. I am not responsible for his bills, then they say they are going to refund me back the $221.35. As of now, 1-27-2012, I have not received this money back.

First of all I just want to say that I'm so content with your service guys! I've been with you guys almost three years and still want to keep my service. Good job and thank you so much for everything. I highly recommend DirecTv to my friends!

We’re customers for over 12 years. The last year, we had nothing but problems with the services. If it snowed, the picture disappeared. If it rained, the picture disappeared. If the wind blew, the picture disappeared. If the sun was out, the picture disappeared. I called for 3 months in a row trying to get a service/repair team to check out our system to no avail. I was offered $5 a month off my bill. Big deal, $5 off a bill for service that doesn't work wasn't going to do us any good. My husband and I considered terminating service.

Now that DirecTV has "updated" the HD software and added all the yucky blue graphics, I have to get up and stand in front of the TV to read the menu or my list of recordings. All the new non-repro blue is a total distraction that makes legibility much much harder. It's like looking at a bunch of visual noise. I hope they revert! Buyer Beware! I'm considering cancellation- I called DirecTV and they basically said, I could cancel HD but then I'd lose all my local stations! The locals are the only ones I watch! Help!

I can no longer watch HD channels on Direct TV. They decided to "improve" their software to deny me and I'm sure many others HD service. Since many HD only channels don't have a standard definition channel I can no longer watch the programming that I have been watching. The technical details, if you're interested, are as follows. I use a hard drive recorder (Maganavox DVR) to time shift programs so I can record shows when I'm asleep or out of town. I do not and cannot record HD programming.

Today, I phone DirecTV to explore setting up a payment plan. First, I couldn't get past the automated system demanding a payment. Finally, by ignoring the system completely, it transferred me to a rep. There lies the problem. He gave me a $ amount needed to restore service. I was $25 short. He put me on hold a while, came back and said he and his supervisor "tried their best" to override the system, but they couldn't. I'd have to pay the amount he gave. In theory, I could pay this, but it would create a bit of a hardship. I expressed my disappointment that they are not set up to take partial payments with a future dates authorization for the balance, similar to what Verizon does. He said I would've been able to set up a plan if I had called 2 days ago.

DirecTV takes away Channel 7 which is a local channel and main channel for the NFL playoffs and Super Bowl. Now, they plan to take away the Sprout Channel which is the main channel used by my kids and a channel that provides my children with educational programming and safe messages to them. They should stop being greedy! This is the only kid's channel without aggressive programming, young-kids looking-like-adults shows, or negative shows.

I am a senior citizen living on a small fixed income. I have had Direct TV since October 2011. I have been very happy with the service and have convinced several of my friends to switch to Direct TV. My monthly bill is taken out of my checking account, as are most of my bills. I therefore, do not get a bill. Today, I discovered that my account has been charged $40.00 more than agreed on, which overdrew my account! When I called, they told me it was for the premium channels that I had been given "free" for 3 months. I watched only 2 movies and can't imagine why anyone would pay extra for the premium channels. I did not remember the exact date the my service started and I was not told that I need to call to cancel this "free" service! Yes, I get a bill online, but I never even thought to look at it since my bill was supposed to be the same each month. I will get a refund on my next bill for the days remaining from the day that I called. That sure doesn't help my checking account now.

I signed up for an AAA offer. DirecTV installed the wrong receiver (was supposed to be free HD) and the wrong plan. When I tried to have it corrected, I was told; (1) I wasn't a new customer and (2) the "system" wouldn't allow them to acknowledge their mistake. The AAA offer for $24.95/month actually costs $45.83 (first bill!), has fewer channels and is in no way the same as the flyer outlining the offer. Customer service replied, “It's your fault. You should have noticed it was the wrong receiver when it was installed. Now you're not a new customer.” Unbelievable!

DirecTV has blocked Fox channel 7 from viewing, except for this last weekend when the Football game was on. They unblocked that fast because thousands would have changed their TV provider in a heartbeat. I believe I have the right to see my programs like Bones and American Idol. They are about the only TV shows on this channel that are worth my time and are without obscenity, cursing, etc. My contract stated basic channel viewing included. DirecTV is in violation of the contract and I now want the ability to change providers without having to pay them for another year.

DirecTV is all about getting you to sign a long-term contract which you agree to, but for some reason, they are not responsible for any of the promises that they made about the contract. Their service is not very good and very unreliable, and then, they don't tell you that if you have problems with their service, you have to pay to have them fix their product.

On January 2012, someone used my cellphone number when setting up an account with DirecTV.

Your current update of the TV GUIDE system is barely visible and not completely legible. This change may be beneficial to some viewers; however, I feel it was totally unnecessary and lacks any adequate clarity. The blue and white programming guide had better clarity in addition to projecting better viewing from a distance. Likewise, it was easier on the eyes; whereby, a black/white background and lettering truly sucks! The old adage prevails: ''If it isn't broke don't fix it.” As a result, whoever suggested this, without question their bonus should be taken away. Obviously, a test run should have been done first; then, evaluated for customer feedback before implementation. You’re welcome! Very long time customer!

I called about not picking all my channels up. After calling, I lost signal. I feel completely victimized. That’s not service. I have been a paying customer since 2006. Service call seems to be the only answer. How about Dish Network? Sounds like the service call for me. Better Business Bureau needs to be notified.

We received service from DirecTV in Nov 2010. The agreement was 12 months. We cancelled our service January 2012. Now the company claims the agreement was 24 months and charged my credit card the cancellation fee without my authorization and told me they can change the agreement without notice at any time. This is theft and fraud. So how do you sue these people?

I called DirecTV and told them that I need to cancel my HD programming because my HDTV broke. Since I no longer have a HDTV, there is no sense in having HD programming. They told me that since I have a HD receiver, I have to continue having HD programming and if I don't I want it I need to buy a receiver and commit to a 2 year contract. And this has been going on for 3 months of getting that extra charge and all they have to do is just shut off the HD programming.

I recently enrolled to become a DirecTV customer on January 9 of this year. Two days later, the installer tried to install the service but couldn't find a signal and promised me my checking account would be credited in the amount of $219.95.

I had switched my service from DirecTV to Comcast in August of 2011. I called to cancel my DirecTV service on Friday, 8-19-11. On that Saturday, 8-20-11, I had the Comcast installed at my house since I was no longer using the DirecTV. On Sunday, 8-21-11, my wife answered the phone from a 1-800 number and it was a DirecTV customer service associate. She handed me the phone because she is not authorized to make changes to the account. When I got the phone he said that I had a bill credit that could be applied to my account.

DirecTV took $351.00 out of my fiance's account (he is not on the account) without notice! I called them this morning, 1/20/12, I spoke to Wanda Jones, was transferred to a girl named Ansley, who then after one full hour disconnected me, without anyone coming back on the line.

I decided to have my service disconnected because AT&T offered me a much better bundled package. DirecTV sent the box and I returned the receivers. DirecTV falsely took the final payment from my account without my authorization. I have filed an affidavit because I had never authorized DirecTV to deduct any funds from my debit card without my authorization or knowledge! I am ready to legally fight DirecTV! You cannot steal monies from me! Please beware that if they have your debit/credit card information they will steal your money!

I had service suspended for six months while in transition. The company didn't honor suspension privilege and charged me for 3 months of service at a rate of $104 per month. When I did have the service, the rate was at a bundle package of $64 per month. I was informed that I have an outstanding bill for $412. This was nearly 2 years ago, and I wrote the corporate office via certified mail back in October 2011 to try and resolve discrepancy and have not received a response to date.

Today, I spoke with the nicest customer service ever at AT&T Uverse. They were able to set us up with a bundle package of phone, internet and TV. Since we had an existing TV account with DirecTV, they said no problem and simply transferred this new bundle to my husband's name. I was elated to find out that DirecTV would be coming out the very next day to install my whole home DVR as well as upgrade equipment on 3 TVs. I paid installation fees for the bundle and I thought I was set to go.

I filed for rebate 5 days after installation. I was getting the $39.95 deal with extra box Free, Showtime and HBO free, with free installation, and etc. We filed online for rebate and they claim it would takes 90 days applied to the bill. I paid $80.00 per month for the next 3 months. On fourth bill, the bill was $141.00. I was surprised! I called and it’s my mistake for not cancelling Showtime and HBO part, but they said I never file for rebate, which we did.

I live in the Boston area. DirecTV had a contract with the owners of WHDH. For some reason, they expected WHDH to keep their station on the air while they negotiate a deal. For 1 thing, if my contract ran up, there would be no continuing my service while we negotiate. There would be no negotiations. So, this morning, I sent an e-mail to DirecTV and they wrote back an e-mail reciting the apology from their website word for word. I wrote them back and congratulated them on their reading skills. They wrote me back assuring me that they were truly sorry. So I wrote them back and asked, "How are we as customers going to be compensated for paying for a channel that we are paying for, but don't receive?" They didn't write back.

I have had DirecTV for 8 years. Recently I moved and called DirecTV to transfer my service. I stated that I want the new house to be equipped for hi-def and whole home DVR. Even though I didn't have HDTVs for every room, I was reassured that that wasn't a problem. Recently I upgraded one TV. Tried to get hi-def programing to that TV and was told my receiver wasn't HD-ready.

I was forced to cancel my account because my new place does not accept dishes on the building's roof. DirectTV sent me a box to return the receiver. I sent it, they got it, but they still charged my credit card a $135 fee without telling me because they claimed they did not receive it. When I called, they said that they were sorry, and that it was going to take about seven days to return my money. This is not acceptable for them to be allowed to do this.

DirecTV, really needs to learn to give better Customer Service. I am a long time customer and have been lied to many times by their customer service people over the years. A corporate business like DirecTV should keep their word.

Your sells rep Randy Ruff was dishonest to me he had me take him to your DirecTV office in Oakbrook IL. having me believe he was going out there to open up some new offices for your company. During these trips out to Oakbrook, I received four violations that's costing me 83.00 due to the fact that your sells rep was going to Oakbrook IL to open an offices that never opened. I am putting in a complaint letting your company know you have a dishonest person working for your company that is misleading people.

I give them 5 stars for horrible. $444.00 was taken from my bank account, without notice. I was told on Dec. 31 that I would get a credit in 10 days. I am still waiting for the credit. I've been a customer for years. Is the service slipping, or has it always been this bad? Oh, and I am supposed to pay my bill today for February.

The Menu Guide "upgrade" is too dark. The background is black with small white lettering. We called DirecTV to change it back, but they refused and gave us no choice. We could endure their changes or quit our service.

When I moved to my new apartment in September, I looked at the cheapest bundle deals around, and Verizon offered a bundle deal for $59 per month. That, I could swing. I got a bill in October for more than $160. When I called to complain, Verizon told me it was some rebate I didn't know about, and that I have to talk to DirecTV. I was transferred to DirecTV, and was told that I have a 2 year contract (not aware of), and the rebates won't start for a month or two, so my next bill was (is) $140, or some crazy number that I can't pay. So, cancel the contract and owe $400, or what? Then, I can't watch channel 7 and see the awards show! What? Can I get out of the contract, due to blacked out channels? How is this company able to get away with this? Isn't it illegal? I don't want them anymore, and it would only ruin my credit to get rid of them. Help!

My stepson ordered a TV service, to see sports. They said it was going to be $19.99 . The bill came and amounted to $59.99, so my son cancelled. They did not stop billing, and today, the bill is for $669.00. They claim that there is an early cancellation fee of $450.00. I do not understand this charge for a cable service. DirecTV claimed that we signed a contract agreement, and in reality there is no signature of any contract, because all was done from a telephone, and they never said that it was perpetual. They want a check for over $600, and if they are not paid immediately, they will send it to a collection agency

Several months ago, I agreed to go with DirecTV as my cable company. They had a special going on with a $45.99 a month for one year with free HBO, Cinemax and Showtime for three months. I found this to be one of the best offers there was so I signed up with the agreement of all the terms including the $200 cancellation fee, $15.00 fee for disconnect, as well as charges for the equipment, but never once did the representative tell me that they would take money out of my account.

I was a subscriber with DirecTV until May 24, 2011 when my home was destroyed by a tornado. I moved into another home in September, 2011 and again called DirecTV for service. They installed my new service and their service representative gave me the final discounted monthly charge of $88.99 and after rebate, the monthly cost would be $57.99. My first bill from them was $189.21. I contacted DirecTV and they said I was double charged for some service and the monthly charge was reduced to about $124. I insisted that their representative committed to a final monthly charge of $57.99. I have made numerous calls to their supervisors with no success.

DirecTV bills customers for programs ordered through their remote years after the equipment has been returned. Consumers are not aware that these charges are not included on their monthly bill. I disconnected my service after two years. I paid my final bill and returned my equipment. I received a statement in the mail stating that my balance was zero. I then called DirecTV to verify that they received my equipment and that there were in fact no additional charges. I was told everything was paid in full.

Direct TV policy sucks. Customer service reps are either ill equipped or that is the plan. No good packages especially regional. Offered Channels were discontinued too often and charged for replacement channels without explicit consent. They charge a leasing fee for DVR and want it shipped back but they don't care for the direct TV dishes. They don't even offer services to uninstall from my apartment. They do provide services to install them at a price. Very bad policy and waste of resources. What will I do with the direct TV encoded dishes? They aren't any heirlooms. Waste of time on customer service calls, money and resources.

I do not like the new format for the guide and the list of shows recorded. The figures are a lot smaller and the background is very dark. I do not consider this as an upgrade! I think it is a step backwards.

After moving to Laredo TX for work, I was left with Direct T.V. as my only option for television service. I called and was given a price or $29 and as a new customer, I qualified for a 3month HBO ,Cinemax and showtime, as well as the N.F.L. channel. So I had a technician come out the next day and hook me up. Well, I never (to this day) got the N.F.L. network and my bill has almost tripled. I have spent more than twenty hours with too many managers and service reps to remember. I also had it escalated to the Vice President's office for the third time and I am still waiting (2 weeks) for a response.

I should explain that I had a residence in Northridge Cal where my service was provided. However, I do have homes in Canada, Thailand and South Africa. That said I will now explain.