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Stepes
Stepes
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Overall Satisfaction Rating
4.80/5
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    4
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    1
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Stepes

ConsumerAffairs Accredited Brand

Stepes is the world’s #1 on-demand translation service powered by 100,000 professional native translators on all 6 continents. Stepes disrupts the traditional translation model to provide real-time, agile, and scalable human translation services for the digital age. Stepes’ patented mobile translation technology enables professional translators, interpreters, and the world’s large population of bilingual subject-matter experts to confidently translate anywhere and anytime in over 200 languages, on mobile, on desktop, and on site. Stepes’ game-changing location-based big translation solutions allow business travelers and individuals to get language interpretation services in all major cities around the world.

Based in San Francisco, CA, Stepes provides efficient and accurate translation services for website, document, social media, user-generated content and more. For more information, please visit www.stepes.com.

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5 Stepes Consumer Reviews and Complaints

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Customer increased Rating by 2 stars!
Verified Reviewer Verified Buyer
Resolution response: Aug. 17, 2018

I've been using Stepes' translation service since March, and it's been great. Their terminology tool makes the translation more consistent, and the translation is always fast. When there are any questions, it's easy to communicate with the translators. Another plus is Stepes' support staff and client service manager, who are very helpful and strive to improve the quality of their service.

Original review: May 1, 2018

I really appreciate the fast turnaround with the translations. The quality of the translation is not so consistent though. You can be lucky with the translator, who follows all the directions and use the terminology provided with little errors. But you also find some translators who are not so accurate with number of typo, and forget to use the terminology. Availability of Stepes' built-in terminology tool is great, but it seems a little limited in features, and several translators were unable to utilize it. Also, the notification for messages from translators does not seem to work. Support staff from the Stepes were pretty responsive. Alex **, the client service manager was quick to return my questions. Although one service manager before him was not so helpful (reason why I clicked on "Change My PM" button). Overall, I am glad I found Stepes, and I will continue to work with them.

3 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2018

I think Stepes is a great platform! I think there could be some UI updates aesthetically, but overall the platform is pretty seamless. I really think being able to clearly label what each translation would be a nice addition. I know we can already do this, I just think it needs to be clearer and cleaner.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2018

I have used this service numerous times and have been very pleased with the results. The translators are thorough and prompt, and if there is ever an issue with a project, the Project Manager is very responsive and helpful. I would definitely recommend Stepes to anyone who needs professional translation at an affordable price.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2018

The main reason for choosing Stepes for our needs is that there is no minimum word count for a translation project. Also, the turnaround is really quick and the UI is straightforward and easy to use. I did not give 5 stars, as some of the instructions given to translators were not followed in the past and we experienced significantly poor quality translations from some French translators. We appreciate Stepes stepping up and fixing them free of charge - but as we don't have much knowledge about some of the other languages, as we have with French it is concerning.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2018

Stepes has been a good translation service and I would recommend it to other companies/individuals. Both the translators and our account manager have provided excellent service. I've been using Stepes to translate short product descriptions from English into Spanish and French, and the translators have provided quality work within reasonably tight timeframes.

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Stepes expert review by ConsumerAffairs

Stepes is a translation provider that offers real-time translation, document translation and in-person translation services. The company is making real-time human translation possible through its mobile apps and desktop platforms. They can create everything from real-time conversations to complex medical documents.

  • Clear pricing: Stepes has clear pricing for document translation on their website. Prices range from 10 to 16 cents per word, depending on the level of fluency you need.

  • Stepes Translate: Stepes Translate is similar to automatic online translators, like Google Translate. However, Stepes Translate uses human translators instead of computer programs, making it more accurate than competitors. Visit the website to try it today.

  • Translation app: Stepes has an app that can connect you with a human translator so can instantly get translation from speech or text. The service can help you in business meetings or while you’re traveling internationally.

  • Medical translation: Stepes has ISO 9001:2008 and ISO 13485:2003 medical translation services. It serves major companies in the pharmaceutical and medical fields.

  • On-site interpretation: Stepes offers on-site interpretation services for business meetings, tourist activities and more. You can request a translator and get a quote on the company’s website.

  • Best for: travelers, business people, entrepreneurs and anyone who needs a translation service.

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Stepes Company Information

Company Name:
Stepes
Website:
www.stepes.com
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