Alliance Virtual Offices
About Alliance Virtual Offices
Alliance Virtual Offices offers an alternative to traditional commercial leasing. For a monthly payment, you have access to a professionally managed workspace and office services. These include live receptionists, phone services, meeting rooms and mail acceptance. The company has two monthly package tiers, and services are customizable. Initial terms are six or 12 months.
Overall Satisfaction Rating
- 5 stars
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- Transparent pricing
- Low starting costs
- Available nationwide
- Six- to 12-month terms to start
- 10-pound package limit
- Add-ons can be pricey
- Setup fee
Alliance Virtual Offices provides physical office locations through its nationwide partners. Its services are best for freelancers, entrepreneurs or remote workers who need a physical office without a long lease commitment. Its offerings include live receptionists and access to meeting rooms and virtual phones.
Alliance Virtual Offices Reviews
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Juan from their HQ personally reached out to me and got my mail issue sorted out, also issued a refund. Figured out a way to communicate with the local office.
Extremely disorganized and unprofessional. I called the main office to see if any mail had arrived at my virtual office. They were not able to get in touch with their local virtual office. Said they sent an email but nobody got back to me. The following week I personally went to get my mail, but the door to the office was locked and it looked like no one was there. I called Alliance's HQ, they still could not get in touch with the person who job it was to manage the virtual office at 18-20 Lackawanna Plaza in Montclair, NJ. The headquarters gave me the local office number, so I called myself.
I could hear the person answer the phone through the door!! He tried telling me that he was not at the office. Said I needed to make an appointment two days in advance to get my mail. (Nobody told me this when I signed up for their service, and I had already called the previous week.) He refused to leave his apartment and open the office so I could get my mail, which is very time sensitive. Told me to call alliance. I left, and then when I was outside he called me back again saying he would call the police if I came back.
This place is run like a joke, I wish I never signed up with them, total waste of time and money. And there's a 6 month contract. They even charged me a $50 set up fee. The set up was supposed to take 24 hours and took closer to a week! Stay away from this company. They are extremely unorganized, unprofessional and unethical. I still have not gotten my mail and no one has called me even though I have requested a follow up multiple times.
This company is the worst on the planet. Customer service is awful. They don't listen, they repeat the same thing over and over again offering no help what so ever. They say they reach out and they don't then send you to collections. Horrible company, do yourself a favor and don't waste your time. I will be filing court proceedings and any other way to get a bad review out. They should not be able to take advantage of people like this.
You will not receive your mail. I'm not sure if they have stolen mine or just thrown it in the trash, but if you want your mail forwarded, do not use Alliance. If you call them, they will not even try to help you. It's a complete scam.
So on the front end, this company's prices are a bit high and if you skim through their terms and conditions, you'll find that it is very challenging to cancel service with them. They require a 30-day notice to cancel service, so be aware of that if you do go with them. First off they aren't a VOIP provider, the "service" is provided through some agreement with Phone.com. They are basically a middleman between you and Phone.com. Second, they sold me on having a 411 listed business. Thankfully I listed myself with ListYourself, Google, Bing, etc. so the number did appear on 411, but they didn't do that.
When I called them to ask if it was listed, the agent basically did what I'd already done and submitted the number to listyourself. When I figured out what was going on, combined with the high fees they charge per number, I ported the number over to Grasshopper. They offer a similar service for less, especially annually. Their customer service didn't give me much hassle though with shutting down, so I'd consider that part of the experience as a plus.
Customer service did not understand business or how things operate. Continuous attempts to work with them and they chose to play games and waste my time. Supposedly there was an outstanding bill for less than a 100.00 dollars was not aware of it. So instead of just saying there was an outstanding bill they chose to play dumb and continue to waste time and not provide services. They are weak, not educated in business on any level and the SOS IL needs to seriously look at there practices here in IL. Just resolved billing issues with this company and the BBB and now I just received a bill from them for services again. I am located in Chicago, IL and I think it's time these guys learn the Chicago way.
Alliance offers some of the cheapest rates on virtual offices, but beware they are cheap for a reason. Their approach to customer service is deplorable. If they communicate to you that they offer a 30-day termination option, don't take their word for it but read their terms and conditions carefully as they will stick you for an additional month (termination takes effect upon the last day of the month following the month in which notification was received).
I needed a virtual address for a business and setting up with Alliance was easy. The representative was helpful and they got it done very quickly. Everything is great so far I'd recommend them.
I'm using Alliance Virtual for mails for six months now. Price-wise, Alliance Virtual is cheap. And once they set, they go out to an agreement. Alliance Virtual definitely helps my business and it is working for me. So far, so good. I would definitely recommend Alliance to my friends especially if they’re looking for a virtual office.
Alliance seemed legitimate. So when I started a business, I decided to get a virtual office address from them. But I started another business and went into a different direction. I was trying to see if I could cancel the contract with Alliance and do it over under the new business name. But when I called to cancel, I found out that I was under a six-month contract. I should've read the print so it was my fault. But I didn't like the fact that I couldn't cancel when I wanted to. So I was stuck with this. Maybe they should offer a three month option. I'm sure they would get a lot more customers if it was once a month and they wouldn't have them locked in a contract. They probably would make it up by getting more people.
We needed a more corporate mailing address. We signed up with Alliance and it was really affordable. The process was easy, too. I just clicked on the website, made an account, and filled out the mailing forwarding form. I've been working with the Alliance folks and talking to Alfonso who has been super great and helpful. We canceled our subscription and it's ending in April because we moved to a non-virtual office. It kind of caused a transitionary mode and helped us for that purpose. I'd tell my friends that Alliance is a great virtual office.
I launched a mobile app and I'm a start-up so I needed a virtual office since in the app world, you need to have a suitable address and not a P.O. Box. I’m pre-office based right now so I need an address and not have the whole public know exactly where I live at the same time. I did a quick search and looked for Alliance Virtual and I lucked out. I was able to set it up with Alliance within one business day which was what I needed although the notary was a little much. The cost was higher than I expected but I haven’t had any problems and I would recommend them if somebody was looking for a virtual office
Alliance Virtual Offices was cheaper and I set the service with them online to have a different location address for my business. It was basically just to receive the mail, but they won't accept all of my packages and they said that my mail was too big and bulky. Then I had to go off on the manager that was there and she accepted one package, but she told me that she was not going to be able to accept larger packages anymore. They handled the situation poorly.
Alliance Virtual Offices seem better than the competition and we have them for the office address, mail forwarding, and live answering services. They are personalized and their location and service stood out for us. When setting up, you look on their website and if the address fits you or whatever city you want to be in, you call them and they email you over the paperwork. Then you sent over your identifying documents and it would go from there. Everything has been very pleasant and professional for us and it has helped my business tremendously by picking the phone calls and receiving the mail. I like it very much and I would tell my friends to choose them.
I have a business development manager in the Tucson area, Jonathan, and I wanted him to have an office address. Getting it set up with Alliance Virtual was pretty simple. I ordered online and went from there. We're a Canadian company so the process for mail is a little different there. You have to fill out a lot more paperwork in order to get your mail delivered and arranged for pick-up. But otherwise, it’s been a painless process. They're a little expensive against other virtual offices but I ended up going with them for proximity for Jonathan’s sake. It was about 25% more expensive than the alternative, so I would consider that a con. But generally speaking, it has worked fine for us. We use their mail service and I see the notifications, but we are digital so we don’t have a whole lot there. So other than having the convenience of the address, our experience has been very minimal.
I needed an office for my business and getting a virtual one was real convenient. A friend recommended Alliance Virtual and said they were a good company. So, I called them and their process was very easy. They set me up with an office that was close by where I live and it looked good on paper. It's a way to keep things more professional and it helped me out a lot. They were giving out live receptions, too, but I didn't jump to it quick enough. That may be the next route I go. I went to the office only few times but it's been a perfect experience and I liked it. Everybody was nice and welcoming. However, they're charging $75 a month so the cost could be a little bit better. Around $35 to $50 would also be good. Other than that, I would tell my friends that Alliance Virtual is a good company.
We do a lot of business in California but we’re not located there. I found Alliance Virtual online and setting up a virtual office with them was easy. They sent us some paperwork to fill out, we filled it out and sent it back, then we were set up. Danielle, from the Alliance team, was real friendly and professional. She sends us everything that comes in the mail. Everything has been real good and Alliance has helped us get more work in California. And should anyone ask me about them, I’d say, “Try them. They're good and professional.”
I started a business and I needed to have a place to have meetings and to receive my mail. Alliance was more cost-effective and I signed up and paid the fees online, which wasn’t difficult. I also went and visited the office. I use them for receiving mail and I plan to hold any business meetings there as well. The office and the conference rooms are beautiful. Their office has a nice business atmosphere too.
I talked with Arturo from Alliance yesterday and the Alliance team has been really great. They’ve been really responsive and helpful. If there's an issue, they always resolve it immediately. But I have a consulting business so I get my check payments for my services mailed and I've had a problem every time I've had a check sent there. That’s not good when you're running a business. I don’t think it's an Alliance problem though. It's a Premier problem. There's some kind of partnership in my contract with Alliance and the office is a Premier Business Centers office and they are not as responsive as Alliance. So the quality of service hasn’t been good at all.
Alliance is doing what they are supposed to do and is expected to do at a high level, and they should continue. I'm happy with Alliance but when I have problems with the company that they are partnering with, it can be a reflection on Alliance negatively. I've actually been thinking about canceling because I'm not really happy with having to go to Premier. I'm thinking about just trying to lease my home address for my business. It seemed to be a lot easier. I would tell others not to use Alliance for mail service if they're going to need to pick it up from Premier Business Centers if that’s convenient.
I didn’t want to have an office where I pay a lot of rent because I’m only available part-time and I was looking for a less expensive alternative. When I was setting up with Alliance, they sent me some information and I had to do some confirmation about who I was, which wasn't difficult. Plus, every time I call, they’re very courteous. They're very easy to get a hold of and if I have any questions, they’ve been able to answer them. It’s been great to have an alternative address to be able to use if I'm not comfortable with using my home address. The cost is reasonable and Alliance offers a valuable service.
We have some business in Portugal and Spain and we wanted to get a virtual office to have an address and phone line and start over as a power business in Europe. My secretary set everything up with Alliance Virtual Offices and the process was perfect and easy. Also, the cost was fair. Everything has been good with Alliance.
Getting a virtual office is cost wise and the place is very convenient for what they have to offer over there. If I have to do it again, I’d do it again. And the setup process was also very easy. You just go through the process that prompts. I use the telephone over there for when I want to call the system and I have a place where my package can be delivered. But I applied for 20 different vendor accounts and one thing I discovered last week is that because Alliance is a virtual office, I get questioned about it and two were even turned down for credit. Otherwise, everything has been a good experience. Alliance has a nice, clean facility, and it’s been great. The people are also very pleasant and that’s very important.
I needed a place to work downtown that was flexible on the hours on when I could come in. I was using Regus for going to other locations but the office with Alliance Virtual Offices was a better fit for downtown because it's more flexible than Regus. I talked to the person at the physical location but they told me that I would need to talk with the regular home office and we did a contract back and forth. When it was all done, I waited a while and got an approval from the local office.
The Alliance Virtual guys at the Houston downtown office were really nice and I really liked being there. For me the cost was very good. It's a unique service for what they offered and gave me. There’s nothing like it that I’ve found. It was great and I will recommend Alliance Virtual Offices. But it would be even greater if the other Alliance offices in Houston would have some kind of a sharing arrangement, like registrars. If they had a way to do that, they will attract even more people.
We wanted to have an address in Texas as a central location in Dallas because that's where most of our work is, and a cost-effective answering service where we don't have to pay someone by the hour and just be a receptionist. We picked Alliance Virtual Offices in Dallas. The cost seemed to be the best option, in fact, the lowest cost option for what we are getting. Most of the set up was done online.
I saw Alliance's pricing on their website and then I filled out all the information. They have different options for what address they had available for a virtual office and I picked one. And then we put all our other general company information in there where we wanted our mail forwarded to when we receive mail and how we wanted them to answer the phone. We could type all that up exactly how we wanted them to refer our company. And once we paid for the account to start it, we were able to set everything up, and a lot of it up on our own online such as what extension to have, what person was going to take care of certain calls when they come in and who to forward those calls to when the answering service answered those, and things like that.
We get hundreds of calls every day for recruiting and general company information, accounts payable, accounts receivable. Alliance seem to do a good job of getting the calls to the right person when the calls come in. I had good experiences. We like both the cost and the quality. Since we started using Alliance, we were able to communicate with our customers and our vendors efficiently because we're able to take messages. If we can't get a call, they'll take the messages and they'll send us an email saying, "Someone called and you need to call them back," or "Someone called and here's the message." So, we won't have to go through and flip through voice messages on our phone. We can just look at our email. So, the system works out well for us.
We got a virtual office when we were starting up the business. We wanted to get signed up quickly and Alliance Virtual Offices was doing everything online. So, I’ve used Alliance's virtual mailbox service. I had interactions with their team when I tried to cancel it out because we moved into the same address as the virtual. We saw some difficulties there, but they were eventually able to fix the issue. The cost and the quality of the service were good and I have recommended Alliance Virtual Offices once.
Using Alliance Virtual Offices allows us to have a virtual office in a different part of the country. We use their mail forwarding and phone answering services. The setup process was easy but once we needed to deal with the mailing stuff, it was very confusing. There was a lot of trouble because it wasn't clear who I was supposed to contact. I contacted the person that sent me all the contracts, then they told me that they were a subcontractor and that I would have other people too. Then it seemed like for a while that I would have to contact the subcontractor and he would send an email to the Alliance people and it would come back through the other way, but that eventually got straightened out and it has been fine since then.
Halfway through 2017 I got a virtual office from Alliance Virtual Offices because I’m building business credit. My business credit building company referred them to me and said they were good. I liked their service. I also appreciated Steve who I have worked with and who helped me set it up. There were only a couple of emails and a phone call and that was pretty much the setup process. Their team members were also all friendly and helpful although it seemed like they could add more knowledge. Nevertheless, they have a good service and are helpful for small businesses that don't have a physical address of their own. The cost is also reasonable for what it's going to allow me to do. I'm now closer to having more operating capital because of Alliance Virtual Offices.
I was in the process of building up everything I needed for business credit and I had to have my business tied with my personal credit. But since I was told I couldn’t use my home office, I thought of getting a virtual office. Everything including the whole concept was new to me. I signed up with Alliance and the process was easy. I just told their reps the state that I was in and what I'm doing and then they provided the virtual office itself. Their service and cost were fine too. But after about three weeks of using the virtual office, I realized I didn’t need it because I found out that using my home as my office would be comfortable, so I ended up canceling it.
I wanted to expand my business and to put a presence in another location. For about a year now, I had already been in contact with Alonzo about Alliance's new promotions every now and then. He kept his presence in my email, so when I was ready, I went ahead and started with them. It was very easy and simple and it actually was a great experience.
I got mail forwarding and when I'm in town, I could pay an hourly rate to rent the office. I had to get a form notarized to do the mail forwarding. So I went to a bank, got it notarized and paid the fee for it. Then Alliance went over all the rules. I actually went there and they gave me a tour. They are very professional, informative and they gave me actual visual literacy. They gave me paperwork to trial with no pricing and their fee schedule. Their rep took me around even to the break room down to their gym in the basement of the building. She also showed me the parking and I get validated, and it's a 24-hour building as well. They let me know everything, and how it's convenient for me when I come in town.
Right now everything has gone good so far. It's really good and not expensive. I don't have to pay the maximum amount, just when I'm in town. It's convenient for me because when I'm in town I can actually have space available and reserve it beforehand. I'll refer my friends because that's a very nice area to run a business. The presence in the area and how many offices they have available to get is better for business.
Keeping an office seems like an unnecessary overhead, so I thought of getting a virtual office. Alliance Virtual’s Hollywood office is aesthetically the best office that I was looking for. I contacted Alliance Virtual through their website and their amazing rep Daniella called me back. Then, I just filled out an application. However, I have a problem with the integrated office which actually runs the facility.
I’m paying extra to have my mail forwarded to me. Thus far, they said they have never received one of the mails that went to the address. I have yet to receive that. They sent me another one which, apparently, was returned to them because they put the wrong address for the forwarding address. They also told me that I received another piece of mail that they were going to send to me. And that was over a week and a half ago. I'm yet to receive that. And there’s another piece of mail that they have alerted me that I received and haven’t seen it. The only piece of mail that I did receive was postmarked January 2nd which I got yesterday.
Also, considering what I’m actually getting, the cost is higher than what it should be. The space is beautiful but the service is definitely lacking. I would like to believe that since I am having meetings, I would have more of a personal service like a setup of beverages. But it did not happen. The kitchen definitely needs to be better stocked too. I could not even find any napkins.
We needed a business office address, so we signed up for Alliance Virtual. Their rep took all my information and she was great and very helpful. In the setup process, I registered a USPS form and paid a certain amount of money. Their cost is very reasonable. Alliance Virtual is better than the UPS store. A lot of people sign their businesses and get a business address out at the UPS store. Whereas with Alliance Virtual, the Houston, Texas address that I have is an actual office address. So, it’s the legit thing.
The contractor that I'm involved with required that we have backup live voices on our telephone respondents. Alliance Virtual Offices' website have some instructions online which I followed. I answered the questions and applied. The cost was very reasonable and the quality of the service has been good. We check the service every day to make sure the continuity is there. They've been professional and have done what we asked them to do. We respond to their messages that they email to us immediately. Their service tightened up our business a little bit and enhanced our phone calling opportunities like the receiving of calls. We have an in-house call center and they've expanded that which was good for our business. I'm satisfied with them. I'd tell my friends to try them out.
Alliance Virtual Offices Company Information
- Company Name:
- Alliance Virtual Offices
- 23 Corporate Plaza Dr #150
- Newport Beach
- Postal Code:
- United States