Lendio Reviews

I applied to Lendio and to my bank. My bank was responsive (answered email questions) and got my application to the SBA and Lendio never did. The website that my application was under review when I submitted all information requested. No return phone calls, and only robotic email responses - no humans were ever available. Their reputation for easy and quick process did not apply.

Lendio don’t provide any clear answers about my ppp. I’m going to withdraw my app and Anthony ** wouldn’t answer no emails and now he is not my lending manager. Matter fact I don’t have one and I can’t get through, pls don’t use this company.

This is the second round of PPP loans and there is nothing different than the first time. First let me state that I am a small business owner of a remodeling company and have no accounting experience whatsoever. With that being said I obviously need a little help when they start asking for government required documents and never get helpful responses from either Ready Capital or Lendio. It’s now been 2 weeks since I applied online and I’m still not sent to the SBA for approval. I need funds now not 2 months from now and obviously it seems to me I’m a small guy and not a lot of profit in me. I keep getting emails saying missing documents in which I know I have sent twice already. They send very vague emails so now on hold for over 10 minutes and it’s asking if I’d rather receive a call back when an agent is available and I’m skeptical because I’ve literally have never heard back from either companies when asked.

Used them in 3 separate loans, one out of those was successful. The one that succeeded although interest rate was a little high I had no issue with it. Although in my opinion it was luck. I then applied for the first PPP, they submitted my application too late. I brushed that off, then came the second round. I applied the first day it opened, they gave no reminder. Either way I went through because they knew my info. I then had to tell them how to input things in the application because they had no idea. Then they switched case workers.

When my local bank was unwilling to approve a loan for my business, I was able to get multiple app offers through Lendio. They gave me options when I felt like I had none. I was able to use this money to save my business! The staff at Lendio was amazing! Everyone was extremely responsive and fast. I cannot recommend this company more highly to any business owner in need of a loan!

I contacted them several times about my ppp loan about the forgiveness part. I told them mine was not through a bank. It was done through Kabbage. I kept telling them that Kabbage was telling me I have to wait and go through them. They just gave me the runaround about it especially Nathan ** who works there. Then they wondered why I got angry when I called. I kept calling them and still the runaround especially from Nathan. I would not recommend them Sid a loan organization to anyone. I had every right to be angry because I never got any straight answers. Nathan even helped me fill out a forgiveness form after many phone calls. That was a joke and went nowhere. Terrible organization. Thank you for letting me say my piece. Sheila **.

Applied for a PPP loan and Lendio sends me an E mail stating I was approved and assigned an SBA file number. After that I heard nothing from them. I checked the portal daily and there was no change. No loan documents to sign, nothing. With the passing of time and no action, or updates from Lendio I went elsewhere and then the application and was approved and funds deposited in 5 days. I will be applying for an SBA loan probably next in the next month or so and Lendio will not be considered for my loan needs. Lendio inaction could have devastated my business. Thank goodness someone else stepped up to help. I do not recommend Lendio. Stay away, look elsewhere.

I answered all of their questions and at the very last page after I signed and submitted the application, they wanted my bank login in info... Account number, online sign in user name and password. After that, I ended my application with them.

Very helpful to get you the loan submitted but after that you don’t hear a word. You can wait no TJ s before getting a response. Wouldn’t even bother applying. Was even told to try another bank. Terrible customer service.

I received my PLP # from SBA for my PPP loan through Lendio on June 6th. While I had communication with a gentleman that was to my Account Rep., he unfortunately doesn't have any information from the Lender (which Lendio is not) and they have no way of getting any sort of updates from the Lender. (I can't even find out what email address the Lender will be using to send my closing documents from so that I can make sure that the email address isn't flagged as Junk!)

I got approved in May and the 10 days are up and I never heard from the bank or Lendio inspite of numerous contact requests. I went to Bluevine and was funded in 24 hours. I am very disappointed how I was left hanging by Lendio.

They had 3 people contact me all within 2 hours, all about the same thing. I contacted all 3 back and never reached anyone. I did not get a call or an email back and it has been 8 days. My email shows me they opened it. It isn't like they need to gather info, since they never even told me why they were even contacting me. They can't send an email back? Very incompetent. Avoid at all costs.

Excellent service and quick turnaround. I worked with Joshua who is fantastic. He helped me gather everything that I needed and was there every step of the way. Joshua ** Was fantastic and I cannot recommend working with him enough.

Uneducated staff. Many emails and text over a month and still nothing accomplished. There will be no loan to get at this rate. Would not use them for any type of loan or financial interest. Complete unable to help any small businesses.

Run, don't walk, away from these guys. I filed an application a couple of months ago for a PPP loan. I couldn't get them to respond to me for status updates, and was just notified that my loan was rejected, with no explanation, by the lender who they had referred my loan to. I was very careful to correctly fill in the information and upload all of the documents to support my application. I wish they have the option of letting you rate them with a negative number of stars. Just a pathetic customer experience.

I would go elsewhere for any PPP loan. It's been about 7 weeks for me with no responses typically, and then out of the blue, a brief email suggesting the application is incomplete. But, no actual statement of just what is wrong. I've redone everything about a dozen times just to make sure that it's complete. No response, except, your application is incomplete. No response to email questions either. Just a black hole. I'm beginning to think Lendio is like a Russian bot.

What's going on? My PPP loan application was deactivated without my permission or knowledge. WHY? When I signed into Lendio to check my application status I received this message below: " This application has been deactivated. You or another business owner requested to remove your PPP application from our platform. If this was done in error or you wish to reactivate your application to be considered for PPP funds, please call customer service. 855-853-6346- Customer Service Number. START NEW APPLICATION." This is WRONG. I did not modify my application or make any changes. So who in my loan application, from the computer history of Lendio, changed my loan application? Who was it that made any unauthorized changes to my application and what day was it done? And why?

I applied for PPP through Lendio at Cross River Bank. It took longer as they promised, I followed up, Lendio informed me your application is complete and under review. I waited another 20 days... Still nothing. I contacted bank and The bank informed me that My application is incomplete and They are rejecting my application due to that! Really! Is this even legal? Do I have right to complete my application and not lose my place in line? Why didn't they inform me in a timely manner? After waiting this long, they did not give me a chance to even complete my application... So disappointing. Stay away from Lendio and Cross River Bank.

Overall would give the company and the gentleman assisting me (Joshua **) 5-Stars! Great service, process was quick, feedback and follow-up went well. Could not have asked for a better outcome. Highly recommend the company and Joshua **!!

Taylor ** helped us through the PPP process. The website was very user friendly and made our parallel effort with Wells Fargo look foolish. To be clear their web process is among the best, not just for a loan application but for anything I have used.

Filled out a business loan app for Lendio. Set up account, password, all the typical BS. No response to the loan app, can't access my account on their site for status. Seems like a data gathering scam.

I submitted all my paperwork for a PPP loan with Lendio weeks ago. Very basic information was needed. I understand they are bogged down with heavy volume and I am one of likely thousands of applicants. The problem I have with Lendio is that they do not respond to emails or phone calls. Over the past several weeks I emailed several times with no response back and was able to communicate with them one time over the phone. The secretary didn’t seem to understand why my loan was held up. She assured me a returned phone call but I never got it. These are tough times and I was hopeful to get my PPP loan. Looking less and less likely each day. In my experience I’d go another route.

Thank you Lendio for making PPP loan available for our Company in this tough Covid-19 Pandemic times. Russell ** was really exceptional and his timely response with very detail was amazing and made stress free sometimes. The complete process took 6 weeks for us to get funded into our account. Mr. Russell Response even in weekends and after hours made possible for us to get the PPP funds on time. If I need a loan again, I will first reach out to Lendio. Thanks again for all your help Mr. Russell for securing PPP loan for our company.

I applied for PPP loan (via Lendio) the first week of April. On 4/16/2020 I received a PLP number through Lendio/Reality Capital. I was told I would receive information within 24-48 hours and the process would be wrapped up within 10 days. It's May 16th: 6 weeks since I applied and over 4 weeks since I received word that I was assigned a PLP number.

I applied for a PPP loan through Lendio from link on my bank account on 4/6/20. Received a prompt confirmation email. 4/14/20 was told that they needed more info but it was ready to be funded. The info had to be sent by 4:00. I sent everything promptly. Heard nothing. I called. Emailed. Nothing. On 4/15 I asked my bank what was happening. They check into it. I then received a call from Ann R. C. She said all the paperwork was in order and she would send it to the funding desk. 2 hrs later I received an email from Evelyn M. I need to submit a completely new application to Kabbage. I called Ann and asked why since she said it was ready to be funded. She had no answer. It's been almost 6 weeks since I applied. We are a small business hit by COVID.

I worked with Joshua ** on my PPP loan and he was amazing throughout the entire process. The process took about 6 weeks from start to finish and numerous times I thought it was not going to happen but Joshua kept updating me with detailed information to put me at ease. The timeline that Joshua told me about truly happened and I am amazed at how accurate he was. I trusted Lendio and Joshua to come thru for me on my PPP loan and they did with flying colors. If I ever need a personal loan, I will for sure deal with Lendio. Thanks again for all your help with securing my PPP loan.

No return emails or anything. Ridiculous. Waiting for Lendio for a PPP loan has been a mistake. I leave voice mails when I call and I received on follow email and the women refuses to answer my response email and they have blown me off. I am missed the first round of PPP FUNDING and still nothing. Sad service. Robert T. AUSTIN, TX

The process was super easy and the staff was super responsive obtaining my information. Once I was issued an SBA approval number communication has been horrible. I was approved on April 16th and my loan was assigned to Ready Capital, Until 5/13 I heard nothing from Ready Capital. Zero Returned calls or emails. My loan is tied up with Lendio and I was not able to even apply through other lenders because my loan was assigned. This is sad that they would treat businesses this way that need funding. Communication is key, and you have failed us! I have not paid myself and continued paying my staff with my own money with the hope my loan would be approved. Shameful.

I applied for PPP on lendio.com. I was so shocked that Grant ** reached out to me so fast to make sure I complete my application. He called me and emailed me. He also made sure he keeps in touch with me for 3 days. He also wrote nice emails like "he is expecting good news soon"... I was so excited to get his help to save my company and our amazing employees. It has now been 14 days and no replies. I tried support. I tried their chat. I tried emailing Grant 7 times. I have also been told by other lenders that they can't help me anymore because Lendio locked me into the PPP loan with SBA. So what do you do now? When you feel hopeless knowing no one can help you or no one can save the 93 employees or their families. I guess I can just wait and pray. Please find it in your heart to help us. Or AT LEAST LET ME GET A LOAN WITH SOMEONE ELSE. PLEASE HELP US!!!!

Michael with Lendio helped me apply for a PPP loan for my small business when no one else would. He was responsive even after hours and made sure that my loan app got through the system. Because of Lendio and Michael, Inwas one of the fortunate businesses that actually got PPP funds to help us survive this difficult time. Highly recommended!!!

I have provided information a week ago, no responses after an initial acceptance. Then I started calling, long holds then disconnects, or worse - the message says they do not do live customer service. Then it occurred to me "Oh no, did I fall for a scam?" I provided so much personal information, and I know we must be patient during this time, and I know they are not the loan company but find other companies - but to not at least have a way to tell us things are in process? I am terrified I gave them my personal info and tax returns now. Please be careful. Why don't they respond.

I had read about Lendio in the Wall Street Journal and since my bank - Bank of the West - was slow to act on the PPP program, decided to apply through them. I applied on 4/6. I received a PLP/loan approval on 4/16 and of course several "encouraging" emails. I was then contacted by Ready Capital to sign loan docs - which I did, and then a couple of days later was informed by Ready Capital that a bank called Customers Bank was funding my loan and I needed to again sign the loan docs - which I did, as I am now desperate to get the promised/allotted funds. It is now 5/11 and still no funds and no real communication from either Lendio or Ready Capital. As with others, I have been told that since I already have an "approval", I cannot resubmit with a legit bank. I am not sure what the scam is, but this definitely feels like a scam. I just hope the people at Lendio are having as much trouble sleeping at night as I am.

I have applied for the PPP through 2 lenders. PayPal denied my application due to limited credit history and Lendio seems to have abandoned me. I showed to have been submitted to lender on 4/27 & then I received message to upload more docs. I did so right away and resubmitted my signature. My account then updated to submitted to lender on 5/4 and has shown this status since 5/4. I have received several messages that more doc need uploaded before I can be submitted to lender, so I don't even know what's REALLY going on.

Lendio had contacted and reassure that our PPP packet had already approved and is waiting for the Bank to send fund. At this point Lendio has no control with the situation. So it's the bank that prolonged the situation and not Lendio. I will change the rating for the review. Thank you for your quick response with the review.

I have now been finally funded. I feel that entire PPP process should be examined to find solutions for this to never happen again. I have improved rating to 4 stars as Lendio CEO Brock Blake reached out to me and saw latter progress through to funding.

I reached out to Lendio to help with my PPP (Paycheck Protection) and they were very unprofessional. I waited 10 days to hear "sorry your app was not complete, declined.." So instead of reaching out for what they need and helping a small business they chose to just decline and tell me "find another lender." Terrible customer service! I don't recommend them to ANYONE. SBA should remove them from "helping" business owners.

I received a notification that my SBA loan was approved by the SBA Via LENDIO. I even have an SBA#, it’s been this way for a while. No funds. The worse part is that other lenders I applied through were going to fund me and they said they could not because another lender (LENDIO) already was approved by the SBA. So now I’m stuck waiting for them to come through as my business falls apart. I can’t even trust that the SBA# I have is real or the loan will come through in the end. Just looking for some assurance from them so I can sleep.

Updated on 05/18/2020: Lendio sent me an email stating that they submitted my application to Texas National Bank on 4/25. Today I logged into the Lendio portal only to find my application submitted date had now changed to 5/13. So I immediately got on the phone. A lendio rep told me that texas national bank released my application. That now my application was submitted to Kabbage. Which I already applied at on 4/10.

LENDIO and their partner added to the nightmarish experience that small business owners encountered when attempting to apply for the Round 1 SBA PPP loan program. Frontrunning more reputable banks, Lendio and their partners were quick to lock in SBA approvals for loans they were unprepared to process and fund. Worse, small businesses were held hostage as Lendio/Ready Capital held the SBA approval preventing businesses from applying elsewhere. One month after I applied, my company has still not been funded and I continue to receive worthless blast emails informing me to expect funds in 5 - 10 days. Peers using other lenders have already received funds for Round 2 approvals and I'm still receiving a 5-10 day window on my Round 1 approval. I hope there will be appropriate sanctions by the SBA for what Lendio and Ready Capital did under the worst of conditions. Too bad there isn't a 'no star' rating.

Update: Lendio, Ready Capital, and Customers Bank have come through. I received my PPP loan on 5/12/20. I even got a call from a Lendio representative last night. For all small business owners out there waiting, have patience, they will come through. The wait is tough but in the end they are great group of companies that really do want to help the small businesses in America. These are the first reviews I have ever posted let alone a follow up update but they deserve a thumbs up for the hard work they are doing to process the 1000's of loans they are trying to process.