Follow us:
  1. Home
  2. News
  3. Finance News
  4. Bank Overdraft Fees

Bank Overdraft Fees News and Analysis

ATM and overdraft fees are moving higher, survey finds

Banks have raised the average overdraft fee 19 times in the last 21 years

Research shows that more and more consumers are moving away from cash, and maybe that’s a good thing. Just make sure there’s enough money in your account to cover those debit charges.

An annual survey from Bankrate shows out of network ATM fees are going up, along with overdraft fees.

The survey found the average overdraft fee is now $33.36, slightly higher than last year and close to the peak reached in 2017.

Using another bank’s ATM is getting more expensive as well. Ave...

Not sure how to choose?

Get expert buying tips about Bank Overdraft Fees News and Analysis delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Recent Articles

    Sort by:

    ATM and overdraft fees reach record highs

    While costs are going up, there are ways to avoid these fees

    A new report shows that consumers are paying more than ever when it comes to ATM and overdraft fees.

    Findings show that the cost of an average out-of-network ATM withdrawal rose to $4.69 – an increase of 2.6 percent from the previous year – while the average ATM surcharge rose to a record high of $2.97. It was the 11th year in a row that out-of-network ATM fees hit a record high and the 13th year in a row that surcharges broke records.

    Meanwhile, after seeing a slight dip in 2016, the average overdraft fee set a new high at $33.38. However, analysts say that the most common fee for overdrawing an account was $35, with the number of banks that increased their fee outnumbering those who lowered their fee by a 7-to-1 margin.

    The report shows that consumers in Pittsburgh pay the highest out-of-network ATM fee among the top 25 major metro areas (at $5.19) while Dallas ranked lowest on that list with an average cost of $4.07. Consumers in Philadelphia earned the dubious distinction of paying the most for overdraft fees ($35.30), while consumers from San Francisco paid the lowest on average ($31.44).

    Avoiding unnecessary fees

    Although consumers are paying more for ATM and overdraft fees, Bankrate chief financial analyst Greg McBride says it’s now easier than ever to avoid them altogether.

    “When it comes to ATM and overdraft fees, a little advance planning can go a long way,” he said. “Knowing where you can make free ATM withdrawals and monitoring your available balance to avoid overdrafts are as close as your smartphone.”

    Consumers can minimize ATM fees by always opting to use their own bank’s ATM whenever possible and by planning ahead for times when they’ll need cash. Using a debit or credit card may also be a viable option, especially if those cards offer a cash-back incentive. Additionally, some banks do not charge an out-of-network fee, so it might be worth shopping around to find the best offer.

    When it comes to overdrawing their accounts, a recent report shows that many consumers needlessly pay overdraft fees. Opting out of overdraft protection can save consumers money in the long-run, but setting up account alerts and closely monitoring your available balance should also do the trick.

    A new report shows that consumers are paying more than ever when it comes to ATM and overdraft fees.Findings show that the cost of an aver...

    How to choose the right checking account

    Find an account with the fewest fees for the services you want

    Keeping your money in a checking account is a useful and handy way to access it when you need it. But increasingly, you pay for that convenience.

    A new study from personal finance site WalletHub has found that checking accounts can have as many as 49 different fees. The average checking account has around 22 fees and the average checking account consumer pays close to $200 a year in fees.

    Since not all banks charge the same fees, the authors suggest consumers can save money simply by choosing the right checking account and avoiding the wrong one. Consumers who fall into the "Cash Strapped" category can save the most -- up to $387 per year.

    So how can you find the right checking account? It starts with widening your search.

    Consider a wider selection of banks

    Don't limit yourself to the large national banks. They will tend to have the most, and highest, fees. Consider small community banks and credit unions, a significant number of which still offer free checking.

    The WalletHub study suggests you'll find the best deal on checking accounts by shopping among credit unions and online-only banks. But the right checking account is going to vary, depending on the type of banking customer you are.

    WalletHub breaks consumers down into five distinct groups:

    • Old School
    • Young
    • Cash Strapped
    • Everyday Joe
    • International

    Top choices

    For Old School, a traditional user who prefers to do business in a branch, WalletHub recommends the Navy Federal Credit Union Flagship Checking. However, like any credit union, there are eligibility requirements.

    Young customers are those who pay bills online and make heavy use of ATMs. For them, USAA Bank Cashback Rewards may be a good fit.

    For Cash Strapped consumers, the study recommends the Charles Schwab Bank High Yield Investor checking account.

    Everyday Joe is your average bank customer, who has about $3000 a month in direct deposits, pays bills online and uses ATMs, both in and out of network. The Charles Schwab Bank High Yield Investor checking account is also a good fit for this consumer, the authors say.

    And the Navy Federal Credit Union Flagship Checking is again the pick for the International customer, who has family overseas and travels frequently to visit them.

    To find the best checking account for your needs, you should check each institution's website for information about fees. WalletHub said it found not all institutions are equal when it comes to clearly laying of information about fees.

    In fact, while credit unions often have the most attractive terms on checking accounts, they are among the least transparent when it comes to disclosing fees.

    Keeping your money in a checking account is a useful and handy way to access it when you need it. But increasingly, you pay for that convenience.A new...

    Banks urged to use clearer disclosures for overdraft programs

    Regulator wants consumers to better understand the costs and risks

    Since 2010, banks cannot automatically enroll customers in "overdraft protection." Bank customers now have to specifically "opt-in" for this kind of coverage.

    Prior to the change in the law, it might be days before consumers learned they had overdrawn their accounts. If there wasn't enough money in the account to cover a debit card purchase, the bank would let the purchase go through, then charge the customer a fee of as much as $35.

    If the customer made several of these purchases before learning the account was overdrawn, the fee total could be well over $100. Now, if a consumer is not enrolled in overdraft protection, the debit card transaction is declined at the point of sale but there is no fee.

    Clearer language

    Banks, however, continue to market overdraft protection to customers as a service, encouraging them to "opt-in" for coverage, and many do so. The Consumer Financial Protection Bureau (CFPB) wants banks and credit unions to adopt simple, easy-to-understand language to help consumers understand the costs and risks of these programs.

    While offering four disclosure prototypes for banks to consider, the agency released a study showing that people enrolled in overdraft programs who overdraw their accounts pay almost $450 more in fees than consumers who have not opted-in.

    The study also found that most consumers who frequently overdraw their accounts are among the most financially vulnerable.

    “Our study shows that financially vulnerable consumers who opt in to overdraft risk incurring a rash of fees when using their debit card or an ATM,” said CFPB Director Richard Cordray. “Our new Know Before You Owe overdraft disclosure prototypes are designed to help consumers better understand the consequences of the opt-in decision.”

    Purpose of the disclosures

    The new disclosure forms try to help consumers understand the fees they may be required to pay, including how much they might be, if they choose to enroll in the overdraft program.

    They also make it clearer that a bank's overdraft program is optional. By law, consumers cannot be required to enroll.

    Banks' overdraft programs only apply to debit card transactions and ATM withdrawals. Consumers can still overdraw their accounts, and incur fees, through checks, online bill payments, or direct debits from lenders or other billers for which there are insufficient funds. No consent is required.

    If banks adopt these updated disclosure prototypes, CFPB says it would make it easier to provide customers with the disclosure form. The overdraft form would be available on the CFPB website where banks would be able to plug in their specific program information and download it.

    Since 2010, banks cannot automatically enroll customers in "overdraft protection." Bank customers now have to specifically "opt-in" for this kind of covera...

    Feds sue TCF National Bank for overdraft fee policy

    CFPB claims the bank tricked consumers into signing up for expensive service

    The Consumer Financial Protection Bureau (CFPB) has filed a lawsuit against TCF National Bank, accusing it of tricking consumers into agreeing to pay for costly overdraft services.

    Under recent changes in the law, a bank cannot charge overdraft fees on debit purchases or ATM withdrawals unless the consumer specifically agrees.

    Before that change to the law, consumers might get hit with four or five overdraft fees after a shopping spree because they didn't have enough money in their account to cover the purchase.

    Instead of declining the purchase at the point of sale, so the consumer would know he or she was overdrawn, the banks would cover the purchase but assess an overdraft fee for each transaction.

    Short term loan

    Banks justified this as a service they were providing their customers -- a short-term loan, if you will. But many consumers objected, saying they would rather their purchase be declined and not have to pay a fee.

    So the law allows banks to provide this "service" to their customers, but requires customers to "opt-in," specifically telling the bank they want it.

    In the case of TCF National Bank, the CFPB charged the bank designed its application process to make it appear that customers had to agree to accept "overdraft protection" when they opened accounts.

    “Today we are suing TCF for tricking consumers into costly overdraft services in order to preserve its bottom line,” said CFPB Director Richard Cordray."TCF bulldozed its way through protections against automatic overdraft enrollment and then celebrated its unusual sign-up success. With today’s action, we are standing up for consumers’ right to understand and choose what services they receive.”

    The suit asks for compensation for affected consumers, an injunction to prevent future violations, and a civil money penalty.

    Consumers' rights

    Meanwhile, CFPB has published an extensive document on its website, explaining consumers' rights when it comes to bank overdraft fees.

    The normal course of action when consumers make a debit card purchase for which there is not enough money in their account is for the sale to be declined. That alerts the consumer to the account deficiency and avoids expensive fees.

    Most banks are perfectly willing to cover these purchases but charge hefty fees for this service. The law makes clear that consumers must make an informed choice to have this service and a bank cannot unilaterally enroll them in it.

    It should be noted the law on overdraft fees applies only to debit cards. It does not include checks. If you write a check and have insufficient funds to cover it, your bank will assess a fee and make up the deficiency out of your next deposit.

    The Consumer Financial Protection Bureau (CFPB) has filed a lawsuit against TCF National Bank, accusing it of tricking consumers into agreeing to pay for c...

    How to avoid unnecessary bank fees

    NerdWallet study finds just three fees can total $1,000 over a decade

    An analysis by personal finance site NerdWallet found the average consumer with a checking account paid nearly $1,000 in fees over a 10-year period. Most of that could have been avoided, the company says, if customers had chosen the most consumer-friendly bank account.

    Three fees tended to hit consumers the hardest – monthly maintenance fees, ATM and account use fees, and overdraft and nonsufficient funds fees.

    “Checking accounts are the keystone of American personal finance,” said Sean McQuay, credit and banking expert at NerdWallet. “My checking account is the center of my financial life. That’s where all my money goes in and out, so I need to trust my bank.”

    There are ways to avoid these fees. The easiest to avoid is the monthly maintenance fee, which can be $10 to $12 at the nation's largest banks. That's $120 or more a year.

    There is no reason to pay this fee, which is usually placed on a bank's most basic checking account. By doing a little research, you should be able to find a checking account that not only does not charge a monthly fee, but pays you interest on the balance.

    Things you might have to do

    These accounts usually require things on your part – perhaps maintaining a minimum balance, a certain number of debit transactions each month, and a direct deposit. With a little planning, most checking account customers should be able to manage these requirements.

    The second set of fees, ATM fees, can be avoided by only using your bank network's ATMs. But again, having the right kind of checking account can help as well.

    Some rewards checking accounts, offered primarily at credit unions, online banks, and small community banks, offer a set of perks that includes reimbursement of ATM fees. ATM fees can also be avoided by always withdrawing extra cash when making a debit card purchase at the supermarket or some other retail location that allows cash back.

    Do not opt in

    Overdraft fees can be avoided a couple of ways. First, do not “opt in” for overdraft “protection” from your bank. You bank wants to provide this “service” to you, covering any purchase you make with insufficient funds. However, it will charge you an average of $34 for this service, in the form of an overdraft fee.

    That will protect you against overdrafts on debit purchases, but a bounced check will still carry a fee. To avoid bouncing a check, consider keeping your savings in your rewards checking account to pad your balance. Most rewards checking accounts pay a higher interest rate than a passbook savings account. If you do this, however, you'll need to keep careful track of your spending to make sure you don't eat into your savings.

    The NerdWallet analysis shows using the most consumer-friendly checking accounts cost consumers just $31 a year, and that's if they have a couple of overdrafts per year, which can be avoided. If all consumers switched to the best free checking accounts available, they could save a total of more than $7 billion a year.

    An analysis by personal finance site NerdWallet found the average consumer with a checking account paid nearly $1,000 in fees over a 10-year period. Most o...

    ATM fees hit another record high

    But a survey finds many other bank costs have dropped slightly

    A new report by suggests the reason so many consumers prefer not to use a bank is not all that mysterious. It can be expensive.

    The headline number on the company's latest checking account report has to do with the cost of using an ATM. Using an in-network cash machine usually costs nothing, but the cost of using an out-of-network ATM jumped again this year.

    The study found that, on average, banks charge non-customers $2.90 to withdraw money. It's not much of an increase from 2015, but it is the 12th straight year that cost has risen.

    If your bank also slaps you with a fee to use an out-of-network ATM, that fee averages $1.67, up 1.8% from last year. Put the two numbers together and using an out-of-network ATM will cost an average $4.57, a record high for the 10th straight year.

    Sweet spot for banks

    ATM fees are a sweet spot for banks, according to Kevin Barker, a senior equity analyst with Piper Jaffray, who told Bankrate that he expects ATM fees to continue rising year-after-year.

    But while it may cost more to use an out-of-network ATM, the report shows many other bank fees are not going up. There was actually a drop in the average overdraft fee.

    "The average overdraft fee has been increasing year in and year out for 17 consecutive years. And that streak has been broken this year," said Greg McBride, Bankrate's senior vice president and chief financial analyst. "I think it's too early to say that we've reached the peak, particularly because we've seen more increases than decreases."

    And for the first time since 2009, there was a slight increase in the number of banks offering free checking accounts. The study found some 38% of banks in the survey offer accounts that don't levy fees or require a minimum balance. That's a slight increase from 2015.

    More free checking

    Even the banks that still charge for checking don't charge as much. Banks have dropped the monthly charge on checking accounts by 1.4% to $5.78 and lowered minimum balance requirements to an average of $670.

    If anything, the Bankrate report underscores the need for consumers to take advantage of the growing number of reward or preferred checking accounts more banks are offering. These accounts don't charge a service fee and often pay interest on checking account balances that are higher than a passbook savings account and some CDs.

    They usually include other perks, such as reimbursement of all ATM fees, which as the Bankrate report notes, can lead to significant savings.

    And where you bank is important. You are more likely to find rewards checking and lower fees at credit unions and small community banks than the big national banks.

    A new report by suggests the reason so many consumers prefer not to use a bank is not all that mysterious. It can be expensive.The headlin...

    Study finds students hit hardest by bank overdraft fees

    NerdWallet study focuses on university-affiliated banks

    Recently implemented banking regulations have cut down on bank overdraft charges. Now if you make a debit card purchase without sufficient funds in your account, the transaction is denied, unless you have opted-in to the bank's overdraft coverage.

    Previously, the transaction always went through. In return for covering your purchase, the bank assessed a fairly hefty fee. If you spent the day shopping, making five or six overdraft purchases, you would get socked with five or six overdraft fees.

    But overdraft charges have not disappeared. If you write a check that bounces, you can be certain that you'll pay a fee. And, if for some reason you have agreed to opt-in to the bank's overdraft coverage, you are right back paying overdraft fees for every debit card purchase not covered by adequate funds in your account.

    University-bank partnerships

    A study by NerdWallet of Consumer Financial Protection Bureau (CFPB) data shows college students tend to pay the most overdraft fees, especially if they have accounts at university-affiliated banks. The study looked at university-affiliated checking accounts at 20 of the largest schools in the country.

    It found that when schools partnered with banks, giving preferred access to new customers, students tended to pay for it. Not that the university-affiliated banks provided bad products. The study found the accounts it examined were no worse than the national standard.

    Even though the schools are profiting from the arrangement, the authors say it could be argued that banking services on campus are often needed. It's just that students need to be careful.

    Paying a steep price

    “History tells us that when schools and banks get together to jointly market products like campus checking accounts, credit cards or student loans, students can pay a steep price,” said Seth Frotman, assistant director for the Office for Students and Young Consumers at the CFPB.

    The NerdWallet authors have come up with some simple advice. Before signing up for a checking account at the university-affiliated bank – or any bank for that matter – do some investigating.

    Find out the amount of the overdraft fee. Is there a limit on the number of overdraft fees that can be charged in a single day? If you do not opt-in for overdraft coverage, can you still incur a fee?

    Most banks will encourage you to opt-in for overdraft coverage, but there is really no good reason to do so, and a lot of good reasons not to. Having your purchase declined for insufficient funds is not the worst thing in the world, especially if it spares you a $35 fee.

    Recently implemented banking regulations have cut down on bank overdraft charges. Now if you make a debit card purchase without sufficient funds in your ac...

    Online checking and savings accounts usually offer the best deals

    These accounts carry no fees and pay interest each month

    The banking landscape has gotten extremely competitive in recent years, and much of that competition has been coming from online banks, with no brick and mortar locations.

    Without that overhead, and the personnel it takes to staff physical locations, online banks are in a position to offer consumers better deals and still be profitable.

    Personal finance site WalletHub has studied online banks, choosing what it says are the best checking and savings accounts. What they have in common is an absence of fees and higher rates of interest than you'll find at brick and mortar banks.

    Best overall

    Earning best overall honors is the Bank of Internet USA Rewards Checking Account. Right off the bat, it earns big points for not charging fees – no monthly fee, no overdraft fee, no insufficient funds fee. It's even free to use ATMs.

    Customers can earn a higher rate of interest on their checking account balances, but to earn the highest rate – 1.25% – you have to meet monthly goals, such as making direct deposits and engaging in a certain number of debit card transactions.

    WalletHub has identified AmericaNet Rewards Checking as the account with the best interest rate. It pays up to 1.5%, but imposes a number of conditions, such as using your debit card a certain number of times.

    There is no monthly maintenance fee, you can open an account with as little as $1, and the bank will reimburse you up to $25 per month for ATM fees.

    The Bank5 Connect High-Interest Checking Account takes the honors for the best rewards package.

    A rarity

    “It’s pretty rare to find rewards in the checking account space these days, as most programs merely provide discounts on certain types of purchases,” the study authors write.

    The Bank5 program works like this: you get one point for every $2 that you spend. That works out to about 0.5% cash back when used for gift cards, travel, and merchandise.

    Another bonus: the account pays depositors 0.76% APY – admittedly not much, but at least it isn't charging a monthly maintenance fee. There is also a reimbursement of ATM fees up to $15 per month.

    The study found 63% of online-only checking accounts do not charge a monthly maintenance fee, an increase from 56% last year. The authors say that works out to an average monthly savings of $10.75.

    The banking landscape has gotten extremely competitive in recent years, and much of that competition has been coming from online banks, with no brick and m...

    Do you really have to pay for a checking account?

    Not if you are willing to shop around for a bank

    Years ago consumers opened checking accounts at their local bank and rarely paid a fee, unless they overdrew their account.

    Sometimes, even then there might not be a fee. A consumer might get a polite call from the bank manager asking that he or she put some more money in their account. It's a different story today.

    The Wall Street Journal reports that the move away from free checking began when regulators clamped down on banks, making it harder to collect debit card fees. Banks are making less money by making fewer loans, with near record low interest rates.

    While big banks may offer fee-free checking accounts, they usually have minimum balance requirements that depositors may or may not be able to meet. Fees, in short, make up for a lot of lost bank revenue.

    What became of the unconditional, no-fine-print checking account? Has it followed the dodo bird into extinction? Not at all, you just may have to look a little harder to find it.

    Look for a small bank

    If you live in a small town, it's a pretty easy task since most small, community banks still offer free checking with no or minimal balance requirements. Even some larger regional banks offer the same thing.

    First Citizens Bank, which operates in 200 markets with 571 branches, offers free checking. There's no monthly fee and no minimum balance requirement. It takes just $50 to open an account. If you'll look around your community, you can probably find a bank that offers something similar.

    There are also online options that are available no matter where you happen to live. Here are three worth considering:

    Ally Bank

    Ally Bank's Interest Checking Account not only doesn't charge for checking, it pays you. You earn a small amount of interest on your balance, which admittedly won't make you rich, but at least they're paying you instead of the other way around.

    There is no monthly maintenance fee and customers have free use of Allpoint ATMs. Out of network ATM fees are refunded each statement cycle, up to $10 – another nice feature.

    Capital One 360

    Another online option is Capital One 360. Again, there are no monthly fees and you earn a small bit of interest in your checking account. It also gives you fee-free access to Allpoint and Capital One ATMs.


    For consumers in the military, or veterans and their families, USAA offers a wide range of financial services, including a free checking account. The account does not levy a monthly service fee and carries no minimum balance requirement. It offers free direct deposits, free transfers and bill pay, and free use of ATMs nationwide.

    Checking account fees at banks that do charge them might not sound very high at $5 to $10 a month, but they add up over time – and they are completely unnecessary for consumers who shop around.

    Years ago consumers opened checking accounts at their local bank and rarely paid a fee, unless they overdrew their account.Sometimes, even then there m...

    ATM and other bank fees on the rise survey finds average fee has risen 21% in five years

    With interest rates near 0%, consumers understandably are reluctant to deposit their money in banks, looking for a higher rate of return elsewhere.

    With fees on checking accounts meeting stiff resistance from consumers, who are finding alternatives at credit unions, community banks, and online-only banks, many banks are looking for income where they can find it.

    One place is ATM fees. According to's 18th annual checking survey, the average fee for using an out-of-network ATM rose 4% over the past year to a record $4.52 per transaction. The average fee has risen 21% over the past five years.

    The numbers in the survey reflect both the ATM fees charged by the ATM operator and those charged by the consumer’s own financial institution.

    Pricey ATMs in Atlanta

    Naturally, the fees aren't the same everywhere. The survey found they were highest in Atlanta – $5.15 – edging out New York's average of $5.05.

    While San Francisco can be a very expensive city, that doesn't extend to its ATMs. San Francisco's ATM fee averages $3.85 in San Francisco, a penny less than Cincinnati.

    ATMs aren't the only area where banks are raising fees. The survey found the average overdraft fee rose to a record high $33.07, up 9% since 2010. Milwaukee has the nation’s highest average overdraft fee – $34.79 – and San Francisco again has the lowest, at $30.35.

    Avoidable fees

    “The most important thing for consumers to know is that all of these fees are completely avoidable,” said Greg McBride,’s chief financial analyst. “Shop around for a bank or credit union that fits your lifestyle so that you can keep more of your hard-earned cash.”

    You might have to look a little harder. Bankrate says 37% of non-interest checking accounts are completely free, the lowest percentage since began these annual surveys in 1998.

    Free checking accounts peaked in 2009, when 76% of checking accounts had no fees.

    Your best alternatives when it comes to finding free ATM use and free checking are online banks, smaller independent banks, and credit unions.

    For example, Ally Bank has no fee to use AllPoint ATMs in the U.S. and will reimburse up to $10 per billing cycle for out of network ATMs. Credit Union policies vary but nearly all have generous ATM reimbursement policies, as well as free checking accounts.

    Access to funds

    Meanwhile, the False Labeling Complaint Center, which describes itself as a consumer watchdog, said it is conducting an investigation of bank policies regarding access to customers' funds – especially for small business customers.

    "We think there is a gigantic problem with banks in the United States of all shapes, and sizes playing games with the check deposits of small to medium sized businesses,” the organization said in a release.

    It said it is concerned that small businesses are being denied access to funds received from customers, even after the customer's check has cleared. It said in some cases, small businesses are paying needless fees for insufficient funds.

    With interest rates near 0%, consumers understandably are reluctant to deposit their money in banks, looking for a higher rate of return elsewhere.With...

    Finding a brick and mortar bank may be getting harder

    Banks are closing branches because they don't think they need them

    Bank of America's (BOA) announcement this week that it would close some more of its branches underscores a new reality for the banking industry -- consumers are doing more of their banking business online.

    During a conference call to discuss the company's second quarter earnings report, BOA CEO Brian Moynihan mentioned the bank had closed nearly 20% of its branches in the last 5 years, dropping the number from 6,100 to about 4,800. He said more closures would follow, without attaching a number.

    BOA is not alone in cutting its overhead. In June Fifth Third Bank announced plans to close 100 branches, the largest branch closing in the bank's history.

    Part of an ongoing trend

    It's been going on for some time. SNL Financial reports U.S. banks closed a net 1,487 branch locations in 2013, the most since the research firm began collecting the data in 2002.

    Industry analysts agree the reason has nothing to do with declining business. In fact, business for banks has never been better. It's just that banks are convinced they no longer need branches because “everyone” is adopting mobile banking.

    While mobile banking no doubt is growing by leaps and bounds, this trend will work against consumers who like to conduct their banking business with a human being.

    Transformation to smart banking

    Consumers rate Bank of America

    Traditional branch-based banking practices are undergoing transformation into smart banking, according to Frost & Sullivan, a research firm.

    “Banks are now focusing on integration of futuristic technologies and applications to explore new opportunities for higher customer engagement and improving customer experience,” the company said in a recent report, which focused on technology and application innovations that are enabling the transformation.

    Each bank's smart or mobile banking system is different but most offer similar functions. BOA's mobile banking lets customers deposit checks from a mobile device, check account balances and send money to just about anyone.

    Changing with the customers

    During this week's conference call Moynihan said the bank would save money by closing branches but that isn't the only motivation. They're doing it, he said, because customer behavior is changing. The number of BOA's mobile customers has more than doubled in 4 years to 17 million. The company says 13% of the check's deposited in the bank are coming in by mobile.

    If you have fewer branches you need fewer employees. BOA has been steadily cutting staff. Although the bank is beefing up its corps of financial advisors, it has cut more than 70,000 jobs since 2011.

    Bank of America's (BOA) announcement this week that it would close some more of its branches underscores a new reality for the banking industry -- consumer...