Toyota Sienna Reviews

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About Toyota Sienna

The Toyota Sienna is a minivan. Read more Toyota reviews to learn about other models.


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Toyota Sienna Reviews

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    Customer ServicePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed May 18, 2026

    Toyota Sienna Model 2025. This will be an eye opener for all of you who are considering to purchase Toyota Sienna. I bought one on Aug.30, 2025 from dealership in New Jersey. The buying experience was great and delivery was handled as one can expect from a brand like Toyota. However, from there, everything went downhill.

    We are family of 5 with two college-going kids and a younger one in school, so you can understand how important is managing kids schedule with this car. Since the day I purchased Toyota Sienna, the problems keep coming one after another, the brand of Toyota which is known for its reliability, is not at all standing behind their commitment, service to customers and above all finding all possible ways to help me.

    The problem is that one of the front driver door open during the journey, car emergency alarms started beeping and car stopped middle of the street (what if this happens of highway and I get in an accident, who will be responsible for that), which is one of the biggest concerns, how one can feel safe with this kind of issue. I have stopped taking my kids in the car, as like any other parent, I don’t want them to be exposed to life-threatening risks due to this critical issue. Another problem is the function of seat belt. Front passenger side seat belt is most of the time locked jam unable to use front passenger side seat doesn’t come out, and sometimes after buckling it stayed loose. That’s another major safety concern. In case of any hard breaking the passenger can face bodily harm.

    I have taken my car multiple times to the Empire Toyota Green Brook, NJ to fix these issues. One other issue which is car heat system, extremely cold weater the car heat was not working when we increased the temperature up 85F then feel 60F, be precise, first time on November 14, 2025 at 2670 miles, 2nd time on March 13, 2026 with 5163 miles, 3rd time of April 10, 2026 with 5878 miles and again for 4th time of April 17 with 6448 miles and last time that’s 5th time on May 11, 2026 with 6606 miles hold the more than week. Every time I have been told that problems are fixed, but as you can see, I have kept going back to the dealership with the same problems, which are well-documented.

    As you can see that Toyota do not stand behind their brand, neither help customers in sorting out issues... they literally drag the issue long to avoid any claims by customer under lemon laws of New Jersey... however, am now thinking for seeking legal help to get the car replaced and get financial damages for the stress this pathetic customer service has cases as well as exposing me and my family to unprecedented safety issues. Someone called from Toyota on May 12, 2026 and that lady and according to her, I should receive a call from her last Friday, but no one called for the update. My advice to all future buyers is to check other brands as this one (Toyota) is going down the hill.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 31, 2026

    After just a few months of using my brand new Sienna I receive an email telling me that the second row can only be used if the vehicle is motionless (!) due to a security recall. Four months later I can't even get a timeline on the repairs even after talking to Toyota Canada's customer service multiple times. Nobody can tell me even anything about the situation. They just don't seem to have even a clue of what is going on and can't connect with anybody who does. I don't know if the problem will be fixed in a week, a month, a year, or a decade. No compensation or mitigation measure was ever offered. No timeline for the repairs ever given. The result is we have to put our kid seats in the third row which results in significant back pain for both my wife and I. Soon we won't even be able to fit the whole family anymore in a minivan, which, surprisingly we bought because we needed the space.

    We wasted a lot of money on a minivan and we are not getting what we paid for. What are we supposed to do? Rent another car at our own expenses because Toyota failed to deliver three working rows? Toyota should compensate for this. I understand security recalls take time but four months and no timeline is excessive.

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      Reviewed Feb. 27, 2026

      I love our Toyota Sienna except for the cup holders. My Osaka water bottle does not fit in the door and only in one cup holder. It seems the cup holders are for Stanley cups because my coffee cup doesn’t fit in most of the cup holders either. One other mention is there is a lot of road noise. Otherwise it drives great, gas mileage is awesome and it is very comfortable for all in the van.

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      Reviewed Feb. 9, 2026

      Best car ever made. I own 2 and would love to get an upgrade on my sienna 2007. I love love love my sienna. just can’t afford to buy another one now. Woopwoop Toyota 🎉

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      Price

      Reviewed Aug. 1, 2025

      Hi just bought Toyota sienna platinum and 1 day ago I do like the sienna but once I bought I see lot different. Every one know Toyota is reliable but they have to change lot of things inside the car like material for seats. So cheap. No comfort. Seat are so loose like old car. No tightnesses like new car. Cheap plastic. Not good looking interior. Camera system is so old generation means worthless. We know they can do better but I not suggest anyone for interior Toyota sienna is very bad and cheap. Worthless.

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      PricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

      Reviewed Dec. 10, 2022

      I bought a 2023 Sienna XLE AWD. I took delivery about 2 weeks ago. I understand, now, why they are so popular and you often have to wait. It's worth the wait. I got up to 37 miles per gallon, and, it has enormous room for passengers, or cargo, or both. I read the reviews complaining the second-row seats could not be removed. These seats CAN be removed, just unplug the battery first, so as not discharge the airbag. One would not want to repeatedly take them out and put the seats back in, but rather, if one or more second-row seats are not needed, take them out and leave them out.

      The van is smooth, quiet, and comfortable. It looks like it's "not" a minivan, but has the room of a van. I like the 2-year free maintenance, but it should be extended to 3 years, or more. You see, when the oil changes are included, people will get them as they don't have to pay for them, and, great maintenance will mean you get better resale value for the car, when the time comes. I love the pull-down shades in the second row. My wife can take a nap and not have the sun in her eyes. My grandson, Teddy, saw the van, fell in love and has talked about it almost constantly. He wants his parents to get one also. He loves the "living room size" leg room, as he is not cramped up in the back of the car.

      There is no competitor that has room for 7 or 8 passengers AND gets 36 miles per gallon. The Pacifica, while also a good van, "gives up" the stow-and-go seating for the plug-in hybrid. My son suggests Toyota "have a plug-in" to the Sienna so he can enjoy the tax rebate. It's the best vehicle I have ever owned. I like everything about it except the price...around 46,000. Many dealers know this, and mark them up 5000 over MSRP. This is short-sighted and makes customers mad, when their needs change and they can't recover that 5000 over MSRP they paid.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed May 14, 2021

      I have purchased & serviced at the dealership my multiple Toyotas and am a retired customer relations manager for an Indiana dealer for 25 years. My 2 year old 2019 Sienna that I have been complaining about the abnormal shifting since it was new and told by the dealer "it's normal for the 8 speeds trans", now has 80,000 hwy miles and the transmission won't pull itself. The van has now been at the dealer for 12 days and Toyota is only willing to pay for the parts and unwilling to replace the "known problem transmission" at a 100% goodwill. Even though there is a class action lawsuit active. I have been told 8 times a supervisor "Toyota customer advocate" will return my call to discuss my case and NO ONE has called back....ever. At this point, I have lost all respect for Toyota and will NEVER purchase or dealer service a Toyota again and advise everyone I can reach to do the same. Boycott Toyota forever and save yourself the pain & agony.

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      Reviewed March 29, 2020

      I do not recommend Toyota. Buy a Toyota Sienna. The most equipped is supposed to pay a lot of money. I have had many problems with it and I am sorry to buy that vehicle. The technology's very bad as if it were from the 90s. I have arrived at the dealer and for them everything is well. Very bad experience. I don't recommend it. I have a Denali 2011 and the technology is much superior.

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      CoverageMaintenance

      Reviewed March 11, 2020

      Metal fatigue and manufacturing defect in Sienna hood support of Sienna has gradually growing with annual temperature cycle. It has reached to a point it is unable to It has now reached to the point it can no longer support its own weight and the bending moment is causing hood to wave like a flag, making the hood swing around the support hinge. My vehicle has been impact free and the crack in the hood had stated developing from inside support. Crack pattern is consistent with the microscopic crack in the sheet under the hood. Toyota agrees on the issue but says they are not covered after 3 years. File #**.

      It will take a microscopic crack under paint 3 years before it is visible and has weaken the structure enough to be noticed. And if this is at one sheet it may develop at other places which is not in clear sight. Toyota does not provide support for any structural defect pass 36 month and that is inconsistent with brand image of this. I pledge for a replacement hood from dealer to protect trust and credibility and available to discuss or share picture. This issue is related with 2012 Model.

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      Maintenance

      Reviewed Feb. 25, 2020

      I own a 2018 Toyota Sienna minivan. I purchased it from Miracle Toyota of Haines city Florida. The plastic panel on the left passenger door at the floor has cracked. Miracle Toyota and corporate Toyota believe that I must have done something to cause this. That it could not be a factory defect. I have a 5 year old and a 13 year old that get in-and-out of that door. There is no way the weight of those 2 girls could have broke the floor panel.

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      Toyota Sienna Company Information

      Company Name:
      Toyota Sienna
      Website:
      www.toyota.com