RVshare Reviews

Destination: Burnet, TX

Shortly after picking up the RV and barely an HOUR into our journey, we encountered severe mechanical failures. The cab filled with smoke, accompanied by a strong burning plastic odor emanating from the rear near the tires. We immediately pulled over in Waller, TX, and contacted RVShare’s 24/7 roadside assistance. Despite the urgency, we faced lengthy holds and inadequate service, ultimately being informed that they could only tow the RV but not repair it roadside nor send anyone out to assess the situation further to make the proper call for repair.

The promised towing took over two hours to initiate, far surpassing the 90-minute confirmed ETA provided by RVShare, and only after repeated calls did we connect with the tow truck driver, who informed us that he was on-call all day at his home and never received a call. This delay caused us to miss our campground check-in, forcing us to seek last-minute hotel accommodations and alternate transportation, doubling our expenses on the busiest weekend Texas has seen for the Eclipse. We were graciously assisted by the tow truck driver and RV service shop owner, who kindly transported us and our luggage to the nearest hotel at 11pm due to the unavailability of Uber or Lyft services on our area.

Customer Support and Refund Issues: The next day, April 5th, 2024, attempting to cancel the booking through RVShare's website only redirected me to message the RV owner directly. Though apologetic and understanding, the owner directed us back to RVShare for refunds. When contacting RVShare's customer support, I was informed that only the RV owner could issue refunds and that our prepaid insurance and RVShare’s service fees were non-refundable. Contradictorily, the RV owner received different information, being told that cancellation could only occur with our consent and verification, and that no refunds would be issued except for the unused insurance days. Despite lengthy hold times and promises of escalation, I was told they would have a supervisor call me back immediately because they were experiencing “technical issues” with their call transferring.

We received no follow-up calls or emails to confirm cancellation or address our grievances whatsoever. As of today, Friday, April 12th, 2024, I am returned home from an exhausting and disappointing trip and I am taking the time to thoroughly write out my grievances after attempting to make the best out of my situation over the weekend to warn others and attempt to recoup the costs for the worst customer experience I’ve had the misfortune of dealing with..

Additional Driver Fee: $79.00

This situation not only caused significant financial strain but also considerable stress and disappointment, effectively ruining our planned vacation. The lack of accountability from RVShare and inadequate customer support systems are alarming and unacceptable. I urge the BBB to investigate these practices to prevent future customers from similar experiences. Additionally, I am considering further actions with the state Attorney General and involving my credit card company to dispute the charges due to the failure to receive the advertised service. Thank you for addressing this grievance. I am available for further details if required.

We were visiting my sick father in North Carolina over 4th of July week. Not only did the mice eat several of my shirts, But there was mice feces all over the drawers with our clothing and all over the cabinets with our food. We had two toddlers with us and it was horrifying. My father had a few traps and we did catch three over the course of 2 days. We could definitely hear more in the walls. My daughter was petrified and didn't want to sleep in there. As short-term rental owners ourselves, we tried to work out something reasonably.

We didn't demand an entire refund or even compensation for the clothing, food, and other accommodations we needed to make for sleeping during the rest of our vacation, but we did expect that part of our stay get refunded. The first offer we received wasn't reasonable at all. It took days of back and forth to come to what I felt like was a small resolution. It took about 10 phone calls to RV Share to even get them to start processing the agreed upon refund. The owner of the RV also tried to text my husband trying to insinuate that we got the mice wherever we were staying. We made sure that everything was locked up at all times and never left any food out in the open. We had it parked in a driveway of a residential neighborhood at my father's house just as we had explained when we booked the rental.

We were not in the woods or a place where we would have gotten the mice. My husband was extremely pissed that he would even try and blame us after I made a post on Facebook and all of my RV owner friends told us how common of a problem it is and how hard it is to make sure to keep them out. It sounds like this rental is fairly new and they may not know how to maintain it yet to keep the mice out. I wish I could say we had a good experience, but all around it was a disgusting and horrifying experience and it was very infuriating after the return with the runaround and insinuations. I would never rent an RV again.

We contacted the owner and he said that he had not turned in the paperwork to RV Share and we could bring the RV back and we would be refunded. We delivered the RV back to Paul B.’s house. I gave Hume the receipt for $60 for filling the gas tank. 2 days later we were refunded by RV Share. I contacted Paul B about paying back for the gasoline but he refused. I have contacted RV Share and they said because he canceled the Reservation we have no recourse. We had to completely change plans because of this and incurred expenses for change. Paul B knew that the air conditioning and refrigerator were not working and still rented this vehicle. This was a material nonconformity from the RV Share website advertisement of the vehicle. All the cost incurred by us and Paul B will not pay $60 for filling the tank, which should have been full at pickup. RV Share will do nothing. I would advise to rent from a different company.

Original Review: July 2, 2023

Overall rental June 2023 was excellent. RV was as listed, clean, well stocked and delivery & pick up by owner excellent. Would like to rent again next year. My complaint - Insurance receipt listed a $129 fee. My bill for insurance & protection was $180. I spoke with 2 customer representatives who were unable to answer my question as to why there was a difference or a break down of the charges. Sent 2 online requests to their website and never received a reply. BEWARE of all charges before you agree to pay. If you inquire hopefully you can speak to someone in the United States who can answer any questions you have.

PS The first red flag was the co-owner of the RV not addressing an important concern before accepting our reservation. If I had not followed up and learned that additional arrangements would need to be made as I did not know the park we planned on using to camp does not allow use of generators during certain night time hours. Our original site did not have electrical power hookup. But since we were making the reservations early there was an available power site I was able to secure. (There are only a handful of such there.)

We would have been without the power needed for my husband's CPAP machine had I not learned all of this. This is a medical need. The RV owner has their own set of rules, fees, etc. At the time although all the added rules and fees had us feeling very overwhelmed. I just felt I would address some of the red flags I experienced that caused us to go forward and cancel our reservation. IN fairness to the site, had another RV been available that would have better suited us they would have released us of the said nonrefundable fee and apply it to the new reservation. I just have to say it felt as though there did not seem to be much concern for us as consumers to enjoy this experience as we had hoped.

Two service technicians came to the resort to inspect the RV and stated that the brackets that secured the refrigerator were not installed in the factory or an authorized Coachmen dealer. They stated that the RV should have never been leased until the refrigerator was properly secured. The service technicians secured the refrigerator with a cargo strap so we could drive it safely back to GA. I returned the RV back to the designated drop off location 4 days early on 10/12/21. The RV service technicians told both my wife and I that we were extremely fortunate that the refrigerator did not fall out of place and cause death to a passenger and/or serious damage to the RV.

We asked for their legal team's information so that we can file a lawsuit in the appropriate court. When questioned if the mediator is public, independent or registered mediator or arbitrator, there was no further response to any of our questions. I learn that they profit from all transactions with a percentage cut derived from all the money collected. If such companies are allowed to continue such malpractice legally or illegally, it only shows how poor our ethical and human civilization has fallen.

He told us to go back home and talk to RV Share. We did reach out to the company for alternatives. We were offered two RVs not for that day but for the following day, the RVs were smaller, older and substantially more expensive than the one we had booked originally. After some haggling we got our money back but our vacation was in shambles. Luckily we reach out to regular RV Rental companies and were on our way the next day with an RV from El Monte at a price comparable to what we had with RV Share.

I expected to be able to leave the owner a negative review but after talking to RV Share I was told that because the reservation had been cancelled (by the owner) there was no way we could leave a review. This is their exact reply: "I'm really sorry to tell you that Myriam, however, if the reservation is not completed the renter can't post a review. In order to post a review, the reservation must be completed and the status should be rental completed."

The bottom line is that you have zero protection when you rent through RV Share, even when you have paid 100% of the rental you can be left stranded and the company has no obligation to match the price you have paid and the travel dates you have booked. To make matters worse they protect unscrupulous owners preventing you from leaving feedback even though they know you have been screwed. When we rented from El Monte they had lots of identical RVs on the lot and in the event of a technical issue they would have put us in an alternative vehicle right away. Why on earth would I trust RV Share ever again.