Ox Car Care Reviews

Very bad. I am trying to cancel my subscription but they are playing games with me. I called them, He told me I would get my refund of $130.00 but never did. Stay away from Oxcare they are not on the Up and Up. Might call my Attorney and sue them.

Ox car care is nothing more than a supplement to your car repairs. It is not a warranty. My understanding of a warranty is that if you need repairs, the warranty covers it and that’s not what car care is doing for me. My car is currently in the shop, needing a rack and pinion steering assembly and ox car care are not covering the repairs. According to the representative that I spoke with it’s because I took the car to a dealership. Please be mindful of this company for they are not what they advertise to be.

I have been waiting approximately 45 days for my approval to get my vehicle fixed. They want to blame it on shortage of adjusters, but that isn't my problem. I have had to rent vehicles, borrow vehicles and Uber to get around. I have probably put more out on getting transportation to get around. Looking forward to what excuses they come up with this time.

If I could give them a -10 stars I would. They are absolute scam artist and they do not hold up their end of the deal whatsoever. They take your money and don’t do anything for you. Please stay to get a refund and drag it out for months then all of a sudden you don’t qualify.

This is the worst warranty company ever. They never answer the claims department phone. It will ring for 15 mins and then you are asked to leave a message but they won't return your call. The tactic is to make you so frustrated that you quit trying to call them. Do not buy this crap warranty.

Oxcarcare is nothing but a scam, they jusy take your money and don't honor thier contract, my car had a mechanical breakdown that was clearly covered by my contract and my car sat for over there weeks, the mechanic and I gave them everything they needed to for the ajusters to approve the work to be done but they never did, I couldn't even get a rental car which was in the contract also, they will keep you on hold for 30 mon at a time then keep transferring you to wrong departments, and when you get upset you're the problem. Go figure! I finally paid out of pocket to get my car fixed and had to go threw hoops to get my contract canceled, BUYER BE AWARE, STAY WOKE, TELL EVERYBODY YOU KNOW, FRIENDS, FAMILY, THEY'RE JUST A BIG INSURANCE COMPANY TAKING PEOPLE'S MONEY. SCAMMERS, SCAMMERS!!

The service sucks. They won't honor my warranty. I been paying since last yr and still no service. I filed a claim back in August and it's October now. Can someone give me a call because I don't trust it anymore.

The worst. This is a fraudulent warrant company. They take your money and provide zero services. Please be aware. Do not allow them to scam anyone else. They spread false advertising and does absolutely nothing for their customers.

Predator company that feeds on the elderly. They tried to scam my 80 year old mom who has dementia. I called to cancel and explained her mental condition and that I was her power of attorney and took care of her finances. I was told that the cancellation process was started and that I would receive a confirmation call. The only calls I received were from OxCar saying that they had not received payment. I was told to write a letter and email it to cancellations@oxcarcare.com.

This company representative has lied more than one time. I ask to cancel. Representative stated what I need to do. I follow their instructions. I even played their game they stated that I could get my money back. Dealing with another company called Exclusive National Auto Club who suppose to be affiliated with Ox Auto Care. What happened? Needless to say still did not get money back. In fact this company stated that it takes 30 days for the process to take place. I called Exclusive National Auto Club representative stated that I needed to wait 45 days to get my money back. After playing their game I decided that this company is scam. They're telling people what they can do when they're not doing absolutely nothing but taken people's money. Shame on these companies. A risk that I took to think that there's good companies out there.

It's now day 13, my customer is waiting for approval for a repair which they say is 15-30 days. I've never had to wait this long to get an approval or no approval from a warranty company. Buyer beware if you're thinking of buying from Ox, your car will be broken down, and you'll be left waiting.

I purchased the policy around June 2024 and made monthly payments. However, I later discovered that I already had an existing extended warranty with another company. On the same day my most recent payment was taken, I contacted Ox Car Care to cancel my policy. I was instructed to send a cancellation letter to the Maintenance Department, which I submitted right away.

Ox care has no consideration about their clients. The reason I made this statement is because they can not give you a clear answer on why they can't give the service that they promise and you are paying for. My mechanic submitted claim almost 4 weeks and still haven't heard anything. I call and they say still under evaluation with me still being without transportation. To me that's a breach of their service contract that they promise.

I had some bad wiring in my truck. I took it to the dealer. To have it fixed. Afterwards Ox Car Care stated they do not pay for wiring problems. How convenient. Maybe this is why they only have a one star out of five review.

We had put in a couple claims and called Ox care. Said would cover then the dealership calls and says it is not covered. Put in 2 claims on towing. Did get 1 back. Called on our other one and they said that there is no information on the claim. Been paying for 4 months and they did nothing but take our money. Stopped now, done with them.

DO NOT USE OX CAR CARE. MY CAR HAS BEEN AT THE DEALER FOR 2 MONTHS WAITING FOR APPROVAL FROM OX FOR BASIC REPAIR. It is a complete scam!! I call every couple of days and there is absolutely no help from customer service. It’s a basic radiator fixed that is clearly covered by their plan and every week I call they tell me it’s pending final approval… This is literally been happening for two months straight. I’m lucky enough to have a car to borrow, but when that runs out, I’m going to end up having to pay for the repair myself anyway. Who can live without a car for two months? Total scam.

I waited 2 1/2 months and my mechanic still hasn’t got an approval. And when I call customer service the last time, customer service got smart with me. I had to pay out of pocket for a second diagnostic $139, because I refused to pay $300 to the foreign mechanic, who had plan on fixing my car. I will be canceling my plan, because I am still paying out of my pocket for car service. So what’s the point of having Ox.

I signed up for Ox Car Care back in October of 24 and now had to use it. I took my vehicle in to dealership for repairs and Ox Car Care idiots delayed giving approval for almost a month of my vehicle sitting in dealership and having to pay $35.00 per day storage after vehicle was checked. Plus, I had to rent a vehicle all this time at my expense, as well as pay storage and diagnostic check out, which they don't cover. Then, after playing with themselves for almost a month, they decided to give approval on some work and only covering a percentage of labor and parts and with me having to pay out almost $2500.

This company is predatory and will not honor a repair. Their marketing practices are to bait you in with offers that won’t be met. My story started with needing a repair and trying to do what is required. We are a one car family. I took my car in to a certified establishment for a diagnostic check. My car is not incapacitated. I got a rental and knowing my surgery was my concern. With that I got the estimate and never got full approval. Any insurance I've purchased across the board require you get an estimate and approval before anything can be paid for. Understood for all insurance companies Ox Car have somewhere in their policy.

I would give zero stars if I could. This has been the WORST experience I have ever had with any company. My vehicle has been sitting at the dealership since May 27, 2025 waiting for Ox Car Care to do their part. It is now August 26, 2025 — nearly three months later — and nothing has been resolved. The dealership tells me they can’t move forward because Ox Car Care claims only one person in finance can release payment. Meanwhile, I am left without my car, without reliable transportation, and still being asked to make monthly payments to Ox Car Care for a service they are clearly not providing. This is unacceptable, disgraceful, and shows a complete lack of care for customers. Ox Car Care is quick to take money but will not step up when it is time to fulfill their obligation. No one should have to go through this nightmare. I strongly warn others: do not waste your money with Ox Car Care.

My vehicle has been in the shop for 17 days awaiting approval for covered repairs. Today I was told it may be another 5-7 days before a decision is made. All the requested paperwork that was required was submitted in a timely manner. This process should not take almost a month. Very little regard for the customer’s inconvenience.

If I could give a negative (-) star I would. My car has been hold to get more money and the money I paid for a car rental for a month I could have paid towards getting my car Repair. This the worst customer service ever.

Total crooks and experienced arrogance. They have benefited from my lack of research as I paid out $174/month to cover 2 cars. They DON'T HONOR ANYTHING as my Audi Q7 was found to have a severe oil consumption and the dealer pressed for me to buy a newer vehicle. OX refused to pay for diagnostic and for sure NO NEW ENGINE. I'm busted and disgusted.

I have just got off the phone with them and everything sounded good until I told them I just wanted a quote and that I wanted to shop around a bit before I make a commitment and then the bad started happening. They put me on the phone with the person above as so they said and kept pushing me to buy. I told them I wanted out then said they would take my card number just to start the agreement. And said that they have me written down for $100.00 and I told them I didn't want it no more. They kept telling me I could cancel at anytime. I said this is the time I want to cancel and now they won't let me. I have to cancel my card and mark anything for spam In my e mail. The most horrible company ever.

OX CAR CARE – BEWARE! I feel completely robbed by Ox Car Care. After months of trying to get a refund, I’ve received nothing. I canceled my policy well after speaking with their representatives, who assured me I’d still be eligible for a refund after the 30-day window. I followed every instruction, even sent a formal cancellation email, and waited patiently. But I was misled.

The absolute worst in customer service. Took over a month to get my car fixed due to waiting for an adjuster. Everything done by email. No phone calls for the mechanic to be able to call to get approval. Uses national averages for pricing and aftermarket parts. When you call you have at least a 20 to 25 minute waiting time and then you hear a bunch of stupid facts that I don’t think they’re even close to being around the correct price and you hear voice testimonials from people that say Car Care got their transmission fixed and all this stuff right away but that’s not right either and oil changes and tire rotations monthly. Who does that? You’re driving an awful lot then. Going to cancel as soon as I can get through. I’m sitting on hold on hold for 30 minutes. Horrible company. Horrible. I was to have the best coverage and look at all items denied on the photo of the estimate from my dealer. They don’t pay for diagnostics at all.

This is the worst company I have ever dealt with. They just tell you anything, and they don't follow their policy of being able to CANCEL, policy if you chose to at any time. They gave me 5 different email address to sent a cancellation request to, and they all came "unable to deliver, incorrect address. They debited my account, and then refunded the money, and turned around and debited my account again. I do not recommend this company to anyone.

Do not buy this product from Ox. I signed up in April. 2 Weeks later, I canceled. They have called me three to four times a day for over a month and text three or four times a day. You sign up with them? You're going to be so sorry.

Horrible company, they won’t help you. They just offer lies and misinformation to think they’re going to assist you with your vehicle. I was told I had free roadside assistance, free oil changes, tire reimbursement in all. I called for roadside assistance 2 days straight, the first day, they couldn’t find my policy, the second day, they verified my account and created a ticket. Hours later, nobody came. Called back and was told I had to pay more money for a free service. Asked to speak with a supervisor. Was hung up on & denied a money-back guarantee from this merchant. Stay away, they work as 3rd party scamming services.

My husband and I had Ox Car Care I was waiting on my husband to come out of a restaurant. When all of a sudden I heard a big bang. It was one of my tires had pop. We called ox car care and I was told to go and get another tire and ox car care would reimburse and I'm still waiting to be reimbursed. This been since last year but I want my money. I got my tire from M & M Tire shop Inc in Gonzales, LA 70737. I paid $45.40. I was told as long as I had the receipt they would give me my money back. Ox car care is a bunch of liars. 1738 Airline hwy phone number (225) 644-9752 and then I had a credit card fee. 4.0% transaction number 103238 I have the reference number ID: **. I will never ever use this company again. I will not tell anybody about them ever. Y'all lied through the whole time my husband and I had y'all. I want my money.