Omega Auto Care Reviews

My car was getting to the end of its actual warranty and I needed an extended warranty. I found Omega and I've been very pleased with it. I have not had to have a lot of things done with my automobile since using that extended warranty, but I always kind of call first to make sure that I'm doing it in the proper fashion. I have a person that our family uses and takes care of it for me. I pay my deductible, and I don't worry about it from that point forward. I put my husband’s truck on there and the rep said they would treat it as a new vehicle. Everything is covered, the same as with mine. Mine's getting older but the parts aren't getting any cheaper, and neither is labor.

We have had good service from Omega. We've had several things done. We usually take the car to the dealer, and they call in a claim to Omega and let us know what they will cover, what they're going to fix, how much, and the deductible, and then they fix it. One time, the fee didn't go through, and we called to see why not. I don't know what was going on with the system or the card, but it went through. So far, we haven't had any problems with that. Omega covers a good amount of everything. The improvements over time have been okay. When we first started with Omega, it took so long to get through to make a call and put in a claim. Then, once they took it back to where the dealer had to call you all or whoever was repairing the car had to call you all, they got through a little bit quicker. We never had problems, and we're satisfied with Omega.

I have a Ford F-150, and I have used my policy for a wheel bearing. I took it to the dealership and gave them the phone number for Omega, and they called Omega and dealt with it. The price was reasonable for what I got. The only issue I had was making sure that you got the right Omega company when you're calling them to discuss or check on your policy. People should be careful because there are other scammers who claim they are Omega.

A Mercedes car is very expensive to fix. I got an insurance policy for repairs from Omega and I have it for three years now. So far, the service has been very good. I recently got the suspension air springs front fixed for my vehicle at Mercedes of Fort Pierce and they did a very good job. I was without my car for three days but I didn't ask Omega for a rental. I didn't need one. Overall, they were easy to work with and I would tell others to use them.

Omega Auto Care is always great. They're very informative and I don't have to wait a long time to get in contact with anyone. When I got the contract with them, they told me I would have to pay for two or three years, then the next two years would be on them and I got the paperwork. The price was expensive, but my car is paid in full, so I could need some extended warranty. I was gonna cancel them out, but they told me I was almost done. I've had to do one claim so far when I had some issues with my car. I had to reach out to them 'cause the car place acted like they couldn't get in contact with them. Omega was punctual and they got it done.

My alternator claim to Omega went really well and everything was fine. The only thing is when we sent the information to the shop to fix it, it got mixed up in the spam. So, we couldn't find it for a couple of days. My experience wasn't difficult. I just thought I would get a little bit more for the coverage of the thing than I got. My mechanic also thought I should get a little bit more. He said they were trying to find that he didn't know what he was talking about so they were looking for an excuse not to send him any money. He thought that was mean-spirited. He said they asked him like 60 questions to prove that he knew what he was doing.

I'm paying Omega almost $97 a month and I paid almost $500 for my alternator, but all Omega covered was only $200. So, I'm seriously thinking of canceling it because it's not worth it for me to be paying money and not receiving what I thought that I had. At first, I was told that when my mechanic called, they were telling them, "Well, she's not covered. It's canceled," but I'm on a month-by-month warranty. So when I called them, we got to the bottom of it. I'm not satisfied with Omega at all. When I got this policy, I was not told that they would just cover a fraction of what the cost would have been.

They called me about a Auto Warranty policy that was suppose to be bumper to bumper but after I sighed upon they sent me an Email saying it was a Power Train Warranty and that everything is not covered. They did this on Saturday, but when I looked up The Affordable Auto Shield Website, nothing for the site comes up to show what is actually covered and I see Omega is what they are, apparently selling and not "Affordable Auto Shield." The only thing that shows for Affordable Auto Shield is that it is apparently a Scam.

I had a claim for my radiator which I did over the phone. The initial rep from Omega Auto Care was okay. There was some issues with the repair shop and Omega trying to get it paid, and it was the other reps that I had trouble with down the line. When I called to find out information about the delay in paying the repair shop, they wouldn't tell me, and I'm the owner of it. They wouldn't tell me where the payment was. I had to get the repair shop to call them. I had to go down there so I could be in person with the repair shop, and we called to figure out what was going on with the payment. As the owner of the policy, anytime I call and ask information, I should be given the information because I paid for it. That's the only thing I didn't like.

I bought the truck in 2020 and I got the extended warranty on it a month later. I called Omega to purchase the policy because when the dealership was going to do it, there wasn't anybody in the office. Their customer service was good and I was satisfied. Recently, I had a broken module so, I took my car to my dealership. The claims process with Omega was pretty easy and so far, I've not had any problems. I like them.

I've only been with Omega Auto Care for only a year and two months. I've had a couple of issues with them as far as the customer service is concerned. I'm very big on customer service. The first interaction that I had when I was calling to ask a general question from when I signed up, I had a bad interaction with a gentleman. He refused to allow me to speak to a supervisor after I asked numerous times because of how he was speaking to me. He wasn't willing to transfer me. He was like, “They fire people here for that.” It was a little weird for me, so I finally hung up. Then I called back, and I got my salesperson on the phone. He transferred me over directly to a supervisor. When I did call back another time, I was speaking to a supervisor because of another bad experience. He informed me that the person that I spoke to was no longer with the company.

I can see why some customers feel pressured to accept Omega’s “goodwill” offers when they’re put in a difficult position, but I cannot accept it. My claim was not handled fairly, and their delays and denial have already caused me significant financial loss—far beyond what my rental coverage would even allow. On top of that, they denied my request for a flexible payment plan, leaving me with no reasonable options. Now I’m being forced to pay out-of-pocket arbitration fees just to pursue what should have been handled properly from the start. This has created ongoing financial hardship for me, and the goodwill offer doesn’t come close to covering the damage caused.

I will never refer anybody to Omega Auto Care because there are other companies out there that don't make you jump through hoops to get things done. I thought Omega was a scam at first. The lady assured me, "No. This is legit. You needed to purchase this before you hit the 60,000-mile mark. It's like extended warranty that covers things that may go out on your car,” which I decided to go with it. It was a bit pricey. But my warranty was about to expire. I don't know if that is what the average cost is. They let me do a monthly payment plan, which I finished paying off six months ago. It was $3,500.

With my recent claim with Omega, they hung up on the guy that I was gonna have the work done with. That pissed me off. But they ended up paying for it because I told them that they had so long to pay it, or I'm gonna cause problems. I shouldn't have to go through that kind of experience. I'm satisfied that they paid for it, but the experience that I had to go through was not very good. It ticked me off. 'Cause you pay money to an insurance, you expect no hassle, it should be done and that's it. But that was not the case. But the reps were nice to me. They just weren't doing what I asked them to do.

Omega Auto Care is a great company. I have a 2021 Hyundai Santa Fe and I filed a claim for my horn. They also replaced all the panels for my heating and air conditioning and there was a sensor that they replaced in the engine as well. I made the appointment, then they took care of the warranty work from there. I took my car to a dealer they preferred, and that waived my $100 deductible. So, I didn't pay anything. From beginning to end, everything was a piece of cake. Everything's perfect and I'm 100% satisfied.

The worst part of my experience with Omega was getting ahold to the people to let you know they had to call the Ford place, and Ford place had trouble getting ahold to them. You had to stay on the line for 40 minutes in between stuff just to talk to them. When I gave my card to the Ford place, they were the ones that started the claims process, and they couldn't get ahold of them. I tried it, and I stayed on the phone for 45 minutes for it. I stayed on the phone until somebody picked up. I stayed down at the Ford place, and I gave it to them, and they talked to them through my phone, and they put up everything that needed to get done.

Omega's customer service representative was very professional. He gave me several ways to communicate with him. It was not just the phone call, I can email him, and I can text him. He was texting me, too, on the phone. I appreciated that because we were trying to go ahead and get an issue resolved before the Thanksgiving holiday, so we were trying to get everything together, and then I was asking the status if the transmission was shipped. It was great communication. I just needed to see if I can get with him to get a copy of the sales order for my own records because I was not there at the dealership.

I filed a claim with Omega and it took seven months. I was not happy about it at all. First of all, three different shops told them I needed an engine, and they kept bull crapping around. Some of it was their fault, and some of it wasn't. It took six months to get my engine. It was like they were looking for anything not to pay for it. I was really upset because they only reimbursed me for not even five days of rental. The first shop that I took my car to told me what needed to be done but that they couldn't do it, so I went on Omega’s site to places that they recommended because the place my original shop recommended wouldn't be able to even look at my car for two weeks. The problem was that the shop that Omega's site recommended was the worst shop ever. They put in that they did work that they didn't do. They didn't respond. It was like they were avoiding calls. They still have them on their site as a recommended place, but it was the worst shop I've ever dealt with in my life.

I was looking for some service for my '19 Tahoe and when I did a little research, Omega came up along with about five other companies. Omega was cheaper, so I signed up with them. I've had it for a while, but it's shitty. I had a transmission put in my vehicle and it took over three weeks for me. I was without a vehicle and they were taking their time, then no one communicated with me or let me know anything. I got my transmission fixed and I still hadn't been contacted by Omega. They don't follow up and they don't even contact their people. Every time I called, I got a recording or I got a bad-attitude person on the phone.

The claim for the electric power steering pump on my 2017 Ram pickup was long, and the process was dragged out. After I took my vehicle to the shop and they verified what it was, we had to wait for an adjuster to come and verify it again. Then Omega wouldn’t pay for the part. They sent their own part because they didn’t want to pay the price. It was probably an aftermarket part, which isn’t what they said they were going to do when I got the service. Then I had to wait for that part to come in and for the shop to put it on before I could even get my vehicle back. The process took over a week and I wasn’t happy with the way it went. The rep got the job done, but it should have been a lot faster.