
olive Reviews
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About olive
olive provides mechanical breakdown coverage for vehicles with a focus on transparency and flexibility. Its coverage options are designed around your needs, with the ability to cancel or transfer plans at any time without extra fees. olive's plans can be customized through different deductible and coverage levels, with rates remaining stable for three years. Coverage activates the day after purchase without a waiting period.
Visit olive.com- Quote and buy online 24/7
- No robocalls or high-pressure sales
- No waiting period or vehicle inspection
- Preexisting conditions not covered
- Vehicle must be 10 years old or newer to start
- Doesn’t cover some performance or specialty vehicles
olive Reviews
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Reviewed June 24, 2023
The way olive would sign people up for their extended warranty is very easy. So, it's very user-friendly for young people, the people who are familiar with computers. But it would be troublesome for older people who prefer phone calls. Other thatn that, they showed me what is and what is not covered right in my face so I would know what I would get into. Also, they answered all my questions. They were polite and professional.
Thank you, Daye, for taking the time to share your experience and recommendations on customer service. We are always looking to improve and feedback from real customers is invaluable! Welcome to the family, we also are available by phone, for customers who prefer to not go digital. We really appreciate this five-star review and look forward to bringing you peace of mind on your adventures.
Cheers,
Ctina with olive
Reviewed June 12, 2023
Olive.com distinguishes itself from other warranty companies by promoting its no waiting policy. In fact, OIive.com displays the trademarked phrase "Buy today, Covered Tomorrow" on its website. The day after purchasing my vehicle, I noticed a shuttering while driving on the interstate and immediately took it to AAMCO Transmission & Total Car Care. The technicians determined that the transmission was the cause and needed replacing and they filed a claim with Olive.
The following day, an Olive inspector arrived to verify the issue and recommended a transmission replacement and forwarded for approval. Two days later, I was notified that the claim was denied due to the fact that the policy was purchased one day prior. Based on that fact, the approval manager determined it was a pre-existing condition, which is excluded from coverage, and overruled the inspector's recommendation. This company is engaged in deceptive marketing and questionable business practices by penalizing customers for utilizing a feature or service that it promotes. It excludes pre-existing conditions but defines preexisting condition ambiguously as to essentially render all claims deniable.
Maybe I can help you understand why we know it was pre-existing. The vehicle had been driven 0 miles from purchasing to repair. Therefore, suggesting there was an issue and a policy purchased to cover it. Very sorry you did not purchase PRIOR to the issue. As that is what we are here for.
Wishing you well,
Ctina with olive
Reviewed June 11, 2023
The car is lightly used. And it's pricey. I had to get an extended warranty. It's still under manufacturer's warranty, but having olive is a peace of mind. The minute I plugged in my email and phone number, it was quick. I got a call from a representative that went into more detail which made the decision process easier. He was very knowledgeable about the warranties. The package covers everything except for your wear and tear stuff. But the major problems are covered, which is good. olive gave me the option if I wanna do it in a year lump sum or monthly. And they said I could cancel any time. So I said, "Okay."
Adam, thank you for taking the time to share your experience and leave this FIVE-STAR review. We are happy you chose to join the olive family.
Cheers!
Ctina with olive
Reviewed June 10, 2023
I called Olive, and their rates were a lot better. The process was very easy but I didn't like the deductible. It was too high. But under circumstances, if you have an engine or transmission go out, $500 deductible is not too bad. $50 a month is not much to pay to have a little bit of an insurance.
David, we are happy to bring you the peace of mind you were looking for. Welcome to the olive family!
Cheers!
Ctina with olive
Reviewed June 9, 2023
The initial onboarding of the Olive program was good. The turnaround time of getting somebody on the phone for a claim was pretty quick. But getting the claim approved was a difficult process. The claim did not get approved. Olive should provide a more detailed definition of preexisting conditions.
Christopher,
We are sorry we could not cover this repair. Pre-existing refers to any issue present prior to purchase.
If you have further questions, dont hesitate to give us a call at 866-250-7066 M-F 7am-4pm CST
Have a wonderful day,
Ctina with olive
Reviewed June 9, 2023
Signing up went very well. I like the peace of mind knowing that if anything happens, it's being taken care of.
We are so happy to have you onboard and welcome you to the olive family.
Cheers!
Ctina with olive
Reviewed June 1, 2023
This company's performance is highly disappointing. Initially, they impress you with a smooth sign-up process and excellent customer service, but once you actually require their assistance, they turn their backs on you and become extremely uncooperative. I made the mistake of choosing Olive warranty based on positive reviews from others, but I should have exercised better judgment. Shockingly, I couldn't find any Google reviews or BBB ratings for the company, which raised significant red flags. The entire process of getting my car fixed turned into a major hassle. They kept my car in the shop for a frustrating two weeks, and their adjustor wasted everyone's time by conducting inspections and taking unnecessary pictures. Moreover, their customer service was abysmal, forcing me to visit two different locations just to address the issues caused by this incompetent company.
To make matters worse, even though my claim for an AC problem was approved under the supposedly comprehensive bumper-to-bumper warranty, I ended up having to pay for the repairs myself. It is outrageous that despite paying $107 every month for over a year, they failed to honor their commitment and assist with fixing my AC. This meant I had no access to my truck for two weeks, causing significant inconvenience. The way they treated me throughout this ordeal was unacceptable, and their lack of assistance when I needed it the most demonstrated their complete disregard for customer satisfaction. I strongly advise staying away from this company.
Trust me, all those positive reviews are likely either paid for or the negative ones have been conveniently deleted. It's concerning that this company is practically untraceable online, further highlighting the red flags associated with them. It would be wiser to consider alternatives or set aside $100 each month for future repairs. Consider yourself warned!
As stated in our Terms and Conditions, pre-existing conditions are not covered.
You can find those here: https://olive.com/terms-of-service/
For your reference, the A+ rating and reviews at BBB are located here : https://www.bbb.org/us/il/chicago/profile/auto-service-contract-companies/repair-ventures-llc-0654-90031576
We wish you well in all of your adventures,
Ctina with olive
Reviewed May 25, 2023
The Olive rep was very helpful and knowledgeable when I signed up. Setting up the payment plan was easy as well. I paid the annual premium. I had an excellent experience.
We thank you, Robert, for taking the time to leave this FIVE-STAR review. Welcome to the olive family!
Cheers!
Ctina with olive
Reviewed May 24, 2023
First, I spoke to the sales rep and they were super helpful. They explained everything and then they sent me a link. A month or so later, I signed up. The rep that I dealt with was super polite and informative.
Efrain, hassle-free and easy sign-up is what we aim for! Happy we have met expectations. Thank you for sharing your experience with us and welcome to the olive family!
Cheers!
Ctina with olive
Reviewed May 24, 2023
I liked the customer service. I really like the insurance, what I saw, and what I was looking into.
We commend you for digging deep into your coverage options, Alfredo, and are so happy you have chosen to join the olive family.
Welcome! We are happy to bring you the peace of mind coverage you were searching for.
Cheers,
Ctina with olive
Reviewed May 10, 2023
When I was looking for an extended warranty, I saw Olive online, and they had good reviews. I picked them because I didn't have to talk to a representative. There were different packages I got to choose from, so I picked the one that would be the best fit for me. The warranty I got is comparable with the other companies', and purchasing it online was quick.
Wow, Christine! Thank you for this FIVE-STAR review and for sharing your experience. We pride ourselves on an easy, no-hassle experience and are happy to hear we delivered. Welcome to the olive family!
Cheers,
Ctina with olive
Reviewed May 9, 2023
Olive has affordable rates. The rep wrote down thoroughly what is included in each package. I'd recommend them because they seem legit. They're good at what they do. They have good customer service as well.
Donte, what an awesome review! Thank you for taking the time to share with us and welcome aboard!
Cheers!
Ctina with olive
Reviewed May 9, 2023
I'm happy with Olive's offer. I like the policy, what it covers and the pricing. It's a cheap insurance policy. They were also very good about calling back. I had several questions and they answered them all. I asked them, "Does it limit how many miles a year?" They said it's for three years. I can drive as many miles as I want. The price stays the same for three years.
Welcome to the olive family, Bill! We are sure happy to provide you with peace of mind coverage options.
Cheers!
Ctina with olive
Reviewed May 9, 2023
It was very easy to acquire a policy from olive. There was no hassle or anybody calling you about anything. I did it online and all I had to do was put in my information for the car, my driver's license, the VIN number, and the payment information. They said if I pay today, I was covered tomorrow. Having the warranty gives me a peace of mind that just in case anything happens, I would only have to be liable for the deductible, and they'd cover the rest. Hopefully, they go by their word and cover things that they say they'll cover.
Yes, David, pay today and covered tomorrow! We want you to keep rollin' into new adventures and am happy to provide you with the coverage to keep you on the road.
Thank you for this shining review and for joining the olive family.
Ctina with olive
Reviewed April 25, 2023
Purchasing a plan from Olive was simple and straightforward. Took me five minutes. One thing that was helpful was there was no waiting period for the insurance to kick in. In a lot of places, it's a 30-day waiting period. Another thing was that they are part of an organization, RepairPal. It's like PayPal, although it's to repair things. There's a network of different repair shops that work with RepairPal and it was good to see that they recognize my local repair shop.
Eric, we strive to bring you the best peace of mind coverage out there, happy you have given us the opportunity to cover your vehicle.
Welcome to the family!
Cheers,
Ctina with olive
Reviewed April 20, 2023
The rep from Olive was very helpful, explained everything and answered all my questions. I was looking for a complete coverage of the car and so far, I’m satisfied. You can use it the next day and I’m protected up to 85,000 miles. The payments come out automatically every month and you can cancel any time. It's not all upfront.
All part of our peace of mind coverage, Brooke. We are so happy you have given us a chance to roll with you on your adventures.
Cheers!
Ctina with olive
Reviewed April 12, 2023
Olive's sales practice was completely opposite of everything else that I've looked at from either the dealership or other third party policies. It stood out as far as the terms were pretty clear on the website, and it was almost too good to be true. I'm an insurance agent, and I really wanted to look at the policy forms to really see if that was the coverages that they were talking about could be actually true. So after I read the documents and I looked at it, I showed it to one of my co-workers and then he bought one too.
The rep that I dealt with was terrific. I would hire her to go come work in our insurance agency. She didn't spend a lot of time on the claims process. But I got the dirty details of it. They send you a Visa card or some kind of a debit card, and then you give that to the shop. But I'm not really 100% clear on how the claims process works.
Great, Adam! We are so happy you dig deep into your coverage options and after careful expertise is applied, also recommended that peace of mind to a co-worker. YOU ROCK! Thank you for this amazing review.
Cheers!
Ctina with olive
Reviewed April 11, 2023
The phone salesperson seemed an honest person so I went ahead and bought the policy. He answered everything correctly. He supplied the information on what I wanted covered.
Yes, Charles, transparency is what we strive for with our customers. We are so happy you were provided the peace of mind coverage you were seeking. Welcome to the olive family!
Cheers,
Ctina with olive
Reviewed April 10, 2023
The rep was very friendly and knowledgeable. I was able to sign up in under 10 minutes.
Hassle-free and easy process are key in today's busy world. We are happy we were able to bring this to you, Caylin. Thank you for taking the time to leave this FIVE-STAR review.
Have a beautiful day,
Ctina with olive
Reviewed April 9, 2023
I just purchased the policy two weeks ago. I wanted all the systems covered as well as the AC and a couple other little things such as the transmission, engine, and electrical. So, I went with the middle-of-the-road warranty. Also, I wanted to be able to pay online and have an easy claim option. We're satisfied.
With coverage options to fit most every need, we are happy to offer you the peace of mind you were looking for. Thank you for sharing your experience and leaving this review.
Cheers!
Ctina with olive
Reviewed April 9, 2023
Signing up with Olive was an easy and quick process. Set up my payment was also easy. When I signed up, I entered my information and it's a monthly auto charge.
Thanks, Chris, for sharing just how easy it is to get peace of mind in all your adventures on the road. Welcome aboard!
Cheers,Ctina with olive
Reviewed March 30, 2023
olive is the best service and they offered coverage immediately. They have been very helpful for me when getting signed up. I wanted to change my policy at one time, and they were informative and helpful. The guy that helped me was very nice. I could always reach someone, get on the phone and talk to someone rather than just paying a bill. Once your warranty is out, you have some coverage over things that may happen with your car. I feel protected as far as my well-being and my car. The benefit is saving money and being able to know that you're taken care of if something does happen to your vehicle.
We are very happy to bring you the peace of mind coverage options you deserve, Tina! Thank you for this review and being part of the olive family.
Cheers!
Ctina with olive
Reviewed March 30, 2023
I called olive, selected whatever program I wanted, and I'm covered. It was straightforward. Also, the reps were very helpful. The plan is a little expensive, but for the complete coverage I get, it's worth it.
It is sure awesome of you, Nathan, to take the time to leave this review. Welcome to the olive family!
Cheers,
Ctina with olive
Reviewed March 29, 2023
Signing up was very easy and they are reasonably priced. Also, they seem like they have a good program. So, I'm happy with it so far. I like the mechanic across the street that Olive covers. The warranty meets all my needs and I really appreciate that.
Constance, thank you for taking the time to leave this review and for being part of the olive family.
Cheers!
Ctina with olive
Reviewed March 26, 2023
If you're thinking about looking for extended warranty, consider Olive. I would highly recommend it. They offered the most competitive rate with better guarantees. Other warranty companies didn't have the same benefits where the coverage started the same day I paid. The coverage starts 30 to 40 to 60 days after the payment is made. But with Olive, they said, "As soon as you make your payment, you're covered the first day." The payments were cheaper. And they offered a better service.
Thank you, Jay, for this review and for sharing your experience with us. We are proud to have you in the olive family.
Cheers!Ctina with olive
Reviewed March 25, 2023
Erica is very nice and patient. She explained everything to me. I didn't have to ask questions over and over again. So she made it real smooth for me. I’m very satisfied.
Hi joseph, thank you for the kind words regarding your interaction with our fabulous Coverage Advocate Erica and for the 5-star review and we would like to Welcome to the olive family!
Reviewed March 18, 2023
I'm very happy with the online process and everyone that I've spoken to has been very friendly. Everything was very straightforward. I purchased online and I had a question, so I contacted olive. Where I live, the closest ASCE-authorized garage is an hour and a half away. So, I had to consider that when I went with them. They were very surprised where I was located. It was that far to get to one. They said, usually, they're very close. I feel much better knowing that everything is covered. Check olive. I liked what I saw.
Paul, we are very excited to have you in the olive family and are happy you have shared this experience with us. Have a wonderful day.
Cheers!Ctina with olive
Reviewed March 17, 2023
They have good customer service. But I did have to file a claim before and I wasn't aware of certain things. So I never got my car repaired. If I would have known about the warranty breakdown, I would have been very knowledgeable about what was covered on my vehicle as far as if anything was to happen.
We are also available for any questions or concerns by phone 888.olive.it or by chat.
Thank you for taking the time to leave this review, have a great day.
Ctina with olive
Reviewed March 17, 2023
I had a very good experience with Olive. I called them, and the purchasing process was simple. The rep answered every question I had as well. He was very knowledgeable, and he sold the product really well.
Thanks for sharing your experience with us, Billy, and for taking the time to leave this FIVE-star review!
Welcome to the family.
Ctina with olive
Reviewed March 17, 2023
Olive's website is good. It showed the price ranges and the coverage. The rep seems to be very professional as well. I was hoping that the warranty would cover all the major components and electrical, and it seems to do that.
Thomas, we are happy to meet your expectations and look forward to bringing you peace of mind coverage in all of your adventures.
Cheers!Ctina with olive
olive Company Information
- Company Name:
- olive
- Website:
- olive.com
