olive

I had Olive before, and the credit card had lapsed, and I didn’t renew it. So, I called them back, and it's four times the price of what I was paying before. But it's always good to have coverage. But there's a lot to be desired during the setup process. It should be a lot more streamlined. I've had warranties in the past, and anytime I needed to use them, there was always some caveat where I didn't qualify for that repair. So, I'm hoping that's not the case with Olive.

I've bought in the past two years three policies from Olive. Two times, I did it online. And one time, I did it over the phone. Every time, it was simple. Purchasing took five minutes. The only thing that's difficult is the fine print. For example, between tier one and tier three. It says things that it's covered. But when you look at the actual fine print, sometimes it can be difficult to know if a part is covered or if am I paying for too much coverage. Can I get away with a smaller amount? But the price was fair.

I liked that purchasing was done online. It was fast and easy. Also, customer service was helpful and thorough. It's a month-to-month contract, so if I cancel, I can reinstate it again. There's no commitment. So, I can cancel anytime.

I initially spoke to somebody from Olive who was a lot of help and explained things. I signed up after that and it was very easy.

Olive was easy to sign up for and the price was good.

I wanted to make sure that the majority of items were covered so I wouldn't have a serious breakdown. But the bumper-to-bumper coverage ended up cheap enough, so I took that. It was a good price. Everything was great with the whole process with Olive.

Olive had to keep asking me about my mileage because it was low and they didn't believe me at first. But they do now. Once I was signing up, they gave me a direct line. They told me they were gonna send me a link so I can put it on my phone to make the direct connection. If anything electrical or a computer system goes wrong, it can be a lot. If it's a transmission, that's $3,000 or $4,000. For me to buy this coverage, it's very economical.

I had a really good experience with the rep I spoke to several months ago. I was only information gathering at the time and then I followed up with her when I was ready to purchase. Unfortunately, I got no response. The rep that I did speak to when I signed up was knowledgeable but somewhat dismissive, abrupt, and not great with customer service. For any other product or service, it may have been more of a concern but I was already calling to sign up, so it wasn't that big of a deal. Also, the coverage seems okay.

Olive is not going to pay for the costs or the repair for what they deem to be pre-existing conditions. I've only been with them a couple of months and I’m still learning. I made one claim and I was a little disappointed. I purchased the Olive auto warranty on the same day that I took the car to the dealership. However, the dealership had my vehicle abnormally long. They had it for nine days. They hadn't even looked at my vehicle because they were backed up. I didn't know what was wrong with my car because it doesn't tell you all that. Once they were finally able to tell me what the issues were with the vehicle and I called to file a claim, Olive said that they considered it a pre-existing condition before I had the policy, even though it didn't even get looked at till Day Eight to even tell me what was wrong with it that they weren't going to honor that.

The reason we chose Olive was that the reviews were good. Also, they seemed very reasonable. I wanted to know what the coverage would cover and when we applied on their site, they gave us options and they showed us how much we would pay for the different sets of coverage, which is very useful when you're trying to do that. Signing up was super easy and I appreciated that they haven't really bugged me. They sent me my paperwork but they haven't sent me flyers. I don't seem to have been put on some sort of mailing list. I would recommend them.

The signup was very easy. I did everything through their website and it was very easy to navigate and understand. The fine print is also easy to understand, which is typically what's important in the thing.

I purchased the coverage online and it was really easy. As far as I can tell, it's a good company and a good deal.

I called olive due to my vehicle broke down, they gave me a list of repair shops to call and all Repair shop stated They do not work with olive due to they are hard to work with and they want the shops to put cheap parts on the Consumer Vehicle's (Faulty Parts). I Have two written statements from shops. I spoke with customer service. The manager will reach out, at this point I'm stuck with the repair bill and has been paying olive faithfully. I will like all my money back for both vehicles.

Setting up for coverage was really simple. I did it all online and it was hassle-free, which is what I liked about it.

I liked the service that I was given initially. It was better and a lot less badgering than some of the other guys that keep calling me over and over. The rep I spoke with on the phone was really good. She got me through the process of purchasing and helped me rationalize what would be the best coverage. One thing though is that I'm disappointed that one of my vehicles that were supposed to be covered didn't get covered and I didn't find out about it until weeks later. They revoked it and said "Sorry. We don't cover your vehicle.” And through no fault of my own. All the information was there right up front. Now, I have to go back to the dealership and I have to pay for another inspection so that they can warranty the vehicle.

I wanted a company that was based in California and I chose Olive. I did the service online and I called them. Their rep was okay. Except when I first called them, he was giving me many callbacks. But lately, I call them about some more information that I want to share with him and I told him to call me back. He never did.

I'm here in California and I didn't want to deal with somebody out of state. I wanted someone local and Olive is in Walnut, California. Their rep was really diligent. I had a few trust issues and he helped me work through those. I work for a car dealership and we have a warranty company also. But I see people get screwed sometimes. I had to check that stuff with the Olive rep. He made me comfortable and called me back. We called each other back three times within that one hour and got things done.

Everything was really precise and on-point.

Olive was willing to work with me. Instead of me paying for the warranty, Olive was willing to work with me to do an installment for the warranty. I have to have a lot of my information online, and I called to complete the purchase. I have filed a claim with them. The claim process was easy but when it comes to them actually paying, I was quite disappointed because they were trying to have some cheap product put on the car, but the mechanic objected to it saying that if they were to order that product to be put on that car, it’s not gonna work for that vehicle. So, they offered to send their own parts. They kind of said, “No. The parts will not work because the vehicle is a Jaguar. They have to be a Jaguar replacement part.” Because of that, I had to come out of pocket for almost $300 difference to cover the difference that Olive was not willing to cover.

Olive's cost wasn't that bad and they have what I need. Their customer service guy was great.

I was contacted for several months by a girl from Olive, and it seemed like she knew everything. Olive didn't cover things like they said they would. I got the head-to-toe coverage. Then, they said that the problem I had was a previous problem. So, it didn’t make sense. I've called and talked to a regular customer service who had to transfer me somewhere. I never get to speak to anybody.

The guy I was dealing with seemed helpful and not pushy and I liked that. I already talked to a few other people but I was tired of doing the shopping. Olive had a reasonable price, so I went with them. I got the top-of-the-line policy because it was going to cover everything. They sent me the policy on my email but I've been busy and haven’t had a chance to look at it or download it. So, I'll have to do that to make sure I'm okay.

I set up the coverage myself online with Olive. You can just easily scroll across them. It said what my car would qualify for and what the prices were. It was cheaper online. They had given me a quote originally that was more money. So I saved a little bit doing it myself.

Initially, the person did a good job setting me up. I told him that if this was anything less than what Mercedes was offering me, I didn't want it. He reassured me that the policy or that the warranty is just as good as Mercedes and probably offered some things that Mercedes does not. We thought we could use the coverage this past week because we have been paying on it for quite some time now. My husband needed a gas pump and we called Olive. My husband’s initial thought was that there could be no engine if there wasn't a gas line going to the engine to make the car start. But Olive said they didn’t cover it and it ended up costing us money. They never explained to us how come it wasn't part of the coverage.

Purchasing Olive was simple and what they said was what they did. The rep was also extremely knowledgeable. The process is nerve-racking, going to the dealership to getting everything done. But she explained that these dealerships deal with us as well, too. With the very first time that I made a claim with them, they took care of some thermostat housings. The dealership that I bought my truck from, was familiar with them. They were happy and said, "Don't worry, everything's gonna get taken care of." We're happy because we've dealt with them and we were gonna get paid. I recommended Olive to several people that have taken up the offer on them too.

They cover everything except for regular oil changes and all that consumable stuff. They were also really easy to talk to. The rep explained it as the closest thing I can get to a dealer warranty. Then he sent me an email that said it's 36 months or up to 185,000 miles. So, that was pretty self-explanatory.

The sales rep of Olive wasn't pushy. I had gotten a quote from some other company that was super pushy and she wasn't like that. She was patient and very informative. I wanted to see the quote and she sent me the link.

Signing up with Olive online was easy. Just go online, submit it, and boom, the next day, you already have a coverage. I didn’t really have to wait for anybody to get the paperwork done. I also like their coverage. It’s really more the price for what’s covered because I’m really not gonna be using it unless something really breaks down.

I liked olive's pricing. The higher deductible was a little bit scary to me, but it made me feel like it's a better deal because people would be less likely to make unwarranted claims. But when I submitted a claim, they denied everything and said that my car had pre-existing conditions, which I was not aware of. And they refused to pay any of the repairs. So, I cancelled the contract.

I had Olive for a year, but I forgot to pay for two months. I started it back up last month. The reps helped me.