olive

olive

 4.3/5 (107 reviews)
olive
4.3(107)

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Overall Rating4.3 out of 5
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About olive

olive is a consumer-informed mechanical breakdown coverage provider that seeks to offer a high-quality product at the right time in a transparent manner. Plan holders can cancel at any time or transfer the plan to a new buyer without a transfer fee. olive’s customers are in the driver’s seat when it comes to purchasing options and plan choices, and all rates are locked in for three years. Once you choose your deductible and coverage level, coverage begins the next day with no waiting period. olive is the official auto mechanical breakdown coverage partner of the NHL.

Pros & Cons

Pros

  • Quote and buy online 24/7
  • No robocalls ever
  • No waiting period or inspection

Cons

  • Preexisting conditions not covered
  • Vehicle must be 10 years or newer
  • Doesn’t cover some performance vehicles

Bottom Line

olive provides multiple solutions to cover your vehicle. olive has three plan levels with three deductibles available to purchase 100% online or over the phone. Your vehicle must meet age and mileage restrictions.

olive Reviews

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Page 2 Reviews 5 - 35
Verified Reviewer Verified Buyer
Original review: May 9, 2023

I'm happy with Olive's offer. I like the policy, what it covers and the pricing. It's a cheap insurance policy. They were also very good about calling back. I had several questions and they answered them all. I asked them, "Does it limit how many miles a year?" They said it's for three years. I can drive as many miles as I want. The price stays the same for three years.

olive response

Welcome to the olive family, Bill! We are sure happy to provide you with peace of mind coverage options.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: May 9, 2023

It was very easy to acquire a policy from olive. There was no hassle or anybody calling you about anything. I did it online and all I had to do was put in my information for the car, my driver's license, the VIN number, and the payment information. They said if I pay today, I was covered tomorrow. Having the warranty gives me a peace of mind that just in case anything happens, I would only have to be liable for the deductible, and they'd cover the rest. Hopefully, they go by their word and cover things that they say they'll cover.

olive response

Yes, David, pay today and covered tomorrow! We want you to keep rollin' into new adventures and am happy to provide you with the coverage to keep you on the road.

Thank you for this shining review and for joining the olive family.

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 25, 2023

Purchasing a plan from Olive was simple and straightforward. Took me five minutes. One thing that was helpful was there was no waiting period for the insurance to kick in. In a lot of places, it's a 30-day waiting period. Another thing was that they are part of an organization, RepairPal. It's like PayPal, although it's to repair things. There's a network of different repair shops that work with RepairPal and it was good to see that they recognize my local repair shop.

olive response

Eric, we strive to bring you the best peace of mind coverage out there, happy you have given us the opportunity to cover your vehicle.

Welcome to the family!

Cheers,

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 20, 2023

The rep from Olive was very helpful, explained everything and answered all my questions. I was looking for a complete coverage of the car and so far, I’m satisfied. You can use it the next day and I’m protected up to 85,000 miles. The payments come out automatically every month and you can cancel any time. It's not all upfront.

olive response

All part of our peace of mind coverage, Brooke. We are so happy you have given us a chance to roll with you on your adventures.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 12, 2023

Olive's sales practice was completely opposite of everything else that I've looked at from either the dealership or other third party policies. It stood out as far as the terms were pretty clear on the website, and it was almost too good to be true. I'm an insurance agent, and I really wanted to look at the policy forms to really see if that was the coverages that they were talking about could be actually true. So after I read the documents and I looked at it, I showed it to one of my co-workers and then he bought one too.

The rep that I dealt with was terrific. I would hire her to go come work in our insurance agency. She didn't spend a lot of time on the claims process. But I got the dirty details of it. They send you a Visa card or some kind of a debit card, and then you give that to the shop. But I'm not really 100% clear on how the claims process works.

olive response

Great, Adam! We are so happy you dig deep into your coverage options and after careful expertise is applied, also recommended that peace of mind to a co-worker. YOU ROCK! Thank you for this amazing review.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

The phone salesperson seemed an honest person so I went ahead and bought the policy. He answered everything correctly. He supplied the information on what I wanted covered.

olive response

Yes, Charles, transparency is what we strive for with our customers. We are so happy you were provided the peace of mind coverage you were seeking. Welcome to the olive family!

Cheers,

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 10, 2023

The rep was very friendly and knowledgeable. I was able to sign up in under 10 minutes.

olive response

Hassle-free and easy process are key in today's busy world. We are happy we were able to bring this to you, Caylin. Thank you for taking the time to leave this FIVE-STAR review.

Have a beautiful day,

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 9, 2023

I just purchased the policy two weeks ago. I wanted all the systems covered as well as the AC and a couple other little things such as the transmission, engine, and electrical. So, I went with the middle-of-the-road warranty. Also, I wanted to be able to pay online and have an easy claim option. We're satisfied.

olive response

With coverage options to fit most every need, we are happy to offer you the peace of mind you were looking for. Thank you for sharing your experience and leaving this review.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: April 9, 2023

Signing up with Olive was an easy and quick process. Set up my payment was also easy. When I signed up, I entered my information and it's a monthly auto charge.

olive response

Thanks, Chris, for sharing just how easy it is to get peace of mind in all your adventures on the road. Welcome aboard!

Cheers,

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 30, 2023

I called olive, selected whatever program I wanted, and I'm covered. It was straightforward. Also, the reps were very helpful. The plan is a little expensive, but for the complete coverage I get, it's worth it.

olive response

It is sure awesome of you, Nathan, to take the time to leave this review. Welcome to the olive family!

Cheers,

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 29, 2023

Signing up was very easy and they are reasonably priced. Also, they seem like they have a good program. So, I'm happy with it so far. I like the mechanic across the street that Olive covers. The warranty meets all my needs and I really appreciate that.

olive response

Constance, thank you for taking the time to leave this review and for being part of the olive family.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 26, 2023

If you're thinking about looking for extended warranty, consider Olive. I would highly recommend it. They offered the most competitive rate with better guarantees. Other warranty companies didn't have the same benefits where the coverage started the same day I paid. The coverage starts 30 to 40 to 60 days after the payment is made. But with Olive, they said, "As soon as you make your payment, you're covered the first day." The payments were cheaper. And they offered a better service.

olive response

Thank you, Jay, for this review and for sharing your experience with us. We are proud to have you in the olive family.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 25, 2023

Erica is very nice and patient. She explained everything to me. I didn't have to ask questions over and over again. So she made it real smooth for me. I’m very satisfied.

olive response

Hi joseph, thank you for the kind words regarding your interaction with our fabulous Coverage Advocate Erica and for the 5-star review and we would like to Welcome to the olive family!

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Verified Reviewer Verified Buyer
Original review: March 18, 2023

I'm very happy with the online process and everyone that I've spoken to has been very friendly. Everything was very straightforward. I purchased online and I had a question, so I contacted olive. Where I live, the closest ASCE-authorized garage is an hour and a half away. So, I had to consider that when I went with them. They were very surprised where I was located. It was that far to get to one. They said, usually, they're very close. I feel much better knowing that everything is covered. Check olive. I liked what I saw.

olive response

Paul, we are very excited to have you in the olive family and are happy you have shared this experience with us. Have a wonderful day.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

They have good customer service. But I did have to file a claim before and I wasn't aware of certain things. So I never got my car repaired. If I would have known about the warranty breakdown, I would have been very knowledgeable about what was covered on my vehicle as far as if anything was to happen.

olive response
Jamal, we are sorry to hear of your unexpected breakdown and your disatisfaction with your coverage. For reference, we provide terms and conditions with your policy documents, as well as on our website here: https://olive.com/terms-of-service/.

We are also available for any questions or concerns by phone 888.olive.it or by chat.

Thank you for taking the time to leave this review, have a great day.

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

I had a very good experience with Olive. I called them, and the purchasing process was simple. The rep answered every question I had as well. He was very knowledgeable, and he sold the product really well.

olive response

Thanks for sharing your experience with us, Billy, and for taking the time to leave this FIVE-star review!

Welcome to the family.

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 17, 2023

Olive's website is good. It showed the price ranges and the coverage. The rep seems to be very professional as well. I was hoping that the warranty would cover all the major components and electrical, and it seems to do that.

olive response

Thomas, we are happy to meet your expectations and look forward to bringing you peace of mind coverage in all of your adventures.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: March 2, 2023

I have a Jeep and I signed up with olive for a warranty on it. The process was easy and quick. The policy covers everything.

olive response

Thanks for leaving us this FIVE-star review, Naxhiely! Welcome to the olive family.

Cheers!

Ctina with olive

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Verified Reviewer
Original review: Jan. 30, 2023

I signed up with Olive.com a year and a half ago with the understanding my car repairs would be covered if there was a problem. I had a major problem at the beginning of the month which turned out to be a head gasket. They refused to pay for anything- stating that I basically let the car overheat. 1. My car never overheated 2. Who even continues to drive if their car overheats? A complete fraud- right down to the reviews here that all gush about how easy it is to purchase a policy. Again, who writes a review about THAT? You write a review when you purchases a warranty in good faith and then realize you've been completely ripped off. Be advised- I will write every consumer agency and commission I can find regarding you thieves.

olive response
Colleen, we at olive take all of our reviews seriously and have looked into your comment, carefully. Your vehicle logs each error as it happens. When a repair is done, these logs are looked into by QBE Claims. If your vehicle has a pre-existing problem, meaning prior to purchase, that WILL NOT be covered. This is stated in the terms and conditions you were provided. For reference, they are here: https://olive.com/terms-of-service/

Sorry we were not able to cover your repair, at this time.

Have a good day,

Ctina with olive.

8 people found this review helpful
Verified Reviewer
Original review: Jan. 27, 2023

Great website, you pick coverage and deductible and payment comes up. Coverage is really good and also all gaskets are included in coverage when engine or transmission is concerned, not like others who charge extra for gaskets!

olive response
Hello Brad, thank you for your 5 stars and review. Glad to hear you are pleased with that certain parts are covered and how easy it is to get coverage with us. Nothing to hide here! Welcome to the olive family.

Lori at olive

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Verified Reviewer
Original review: Jan. 17, 2023

I should have listened to all the horrible negative reviews about Olive.com and the QBE Insurance, but I chose price over quality so I hope I can prevent you from doing the same thing. I bought my used vehicle with no issues, no check engine light, nothing, on 11/12/22. Passed complete inspection at the dealership. I requested my first quote from Olive.com on 11/22 and again 11/28. Received an email from an Olive representative on 11/28. After a lot of research and back and forth with the Olive.com representative, I chose Olive over another warranty company due to competitive pricing and coverage. Policy was effective 12/8/22. My vehicle ran great and had no indication of any issues what so ever.

On 12/19 my check engine light came on, so I called Audi dealer immediately and took it in on 12/20 for a diagnostic. Was told it needed about $5,000 in repairs. $3,000 of the repairs were directly related to the check engine light and the code it was triggering. Olive DENIED the warranty claim stating it was considered "pre-existing" because apparently the computer recognized the code on 11/24, even though the actual check engine light did not even come on until 12/19!

When I purchased this policy, my vehicle ran great (and still does, which is odd), and there was absolutely NO indication of my vehicle having any issues whatsoever! So how is this even considered a pre-existing condition? And, for them to deny the entire claim, even the portion that is not related to the check engine light, that should be covered no matter what! This company is bogus, and they do not take care of their customers, so beware!!! Also, the Audi dealership stated that this company does not cover OEM, only aftermarket or used parts, so another reason to beware of this company! Horrible overall and you will absolutely regret choosing this company over another, learn from my mistake and pay the extra money for a much better warranty company that actually prides themselves on taking care of their customers!

olive response
Hello Lisa,
We at olive take all of our reviews seriously and have looked into your comment carefully. After investigating we have learned that per QBE, the check engine codes were set on November 24, 2022, prior to the start date of your policy on December 8th. Under the terms of the policy, a condition that existed prior to the policy purchase date is not covered, whether the condition was known or unknown. Since the failure to the right and left intake manifolds occurred prior to the policy purchase date, QBE denied the claim for their repairs.
Per QBE, the repair facility did not find a failure on the driver’s door window, only that the motor mounts were leaking. Since the motor mounts leaking did not prevent the driver’s door window from functioning, there was not a failure of a covered part. Therefore, QBE denied the claim. Per QBE, the repair of the fuel door actuator is less than the deductible for your policy. Therefore, QBE will not

be covering the cost of its repair. For any further questions or concerns regarding the claim determination, please contact QBE directly at (800)773-9980.

2 people found this review helpful
Verified Reviewer
Original review: Dec. 14, 2022

***CONSUMER WARNING! DO NOT USE OLIVE. THEY ARE A TOTAL SCAM.*** I recently purchased mechanical breakdown insurance through Olive and when my car actually broke down they denied my claim stating the reason was "wear and tear" even though the part that broke was supposed to last the entire lifetime of the engine, so therefore they don't have to approve my claim even though the parts are listed as COVERED on the terms and conditions.

Olive gives themselves an out for not paying claims by stating the reason (any) breakdown occurs is due to "wear and tear" of the part(s) and/or it's up to the customer to "prove" that the part(s) that did break down were due to a defect/error made when the part(s) were originally manufactured. How is a customer supposed to do that? (I asked the repair shop and they laughed and said that it's impossible for a customer to be able to prove that.) ***CONSUMERS BEWARE: OLIVE IS A SCAM.***

olive response

Hello Kevin,

The claims administrator notified us that this claim has been approved. Please contact customer service if you have any questions.

Cheers, olive

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2022

Olive was the easiest to deal with and they had a good plan. It made sense and the customer service was easy to talk to. They made it clear and simple. The claims process was perfect and the only thing was that it took a little bit longer than if I were to go to a regular shop. But all the terms that I signed up for were met and there were no complications with the warranty. I knew what I bought and I used it for what it covered. The key was to know that they want to try to find aftermarket parts. It's gonna drag things on with a dealer. But now I know.

olive response

Ryan, thank you for taking the time to leave this review and for sharing your experience with us. We are happy to have you in the olive family.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 24, 2022

I made a claim to Olive for the transmission on the Cadillac. Everything went great. I was satisfied.

olive response
Abel, we are happy we could get you rollin' onto your next adventure. Thank you for review and for being part of the olive family. What could we do to bring this to a FIVE-STAR experience, for you?

Reach out to us M-F 7-4 PST at 866-268-4611 or chat at olive.com, to let us know.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 23, 2022

I had Olive before, and the credit card had lapsed, and I didn’t renew it. So, I called them back, and it's four times the price of what I was paying before. But it's always good to have coverage. But there's a lot to be desired during the setup process. It should be a lot more streamlined. I've had warranties in the past, and anytime I needed to use them, there was always some caveat where I didn't qualify for that repair. So, I'm hoping that's not the case with Olive.

olive response

Welcome back to olive, James. If you have any questions, please reach out to us at 866-268-4611 M-F, 7-4 PST, or chat with us at olive.com

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 22, 2022

I've bought in the past two years three policies from Olive. Two times, I did it online. And one time, I did it over the phone. Every time, it was simple. Purchasing took five minutes. The only thing that's difficult is the fine print. For example, between tier one and tier three. It says things that it's covered. But when you look at the actual fine print, sometimes it can be difficult to know if a part is covered or if am I paying for too much coverage. Can I get away with a smaller amount? But the price was fair.

olive response

Blake, we sure appreciate you sharing your olive experiences with us. We are available to answer any questions you may have and happy to know you are digging deep into your coverage options. Here for you when you may need us. Happy you are a part of the olive family.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 21, 2022

I liked that purchasing was done online. It was fast and easy. Also, customer service was helpful and thorough. It's a month-to-month contract, so if I cancel, I can reinstate it again. There's no commitment. So, I can cancel anytime.

olive response

Thank you, Asia, for this FIVE-STAR review and taking the time to share your experience with us. Welcome to the olive family.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 20, 2022

I initially spoke to somebody from Olive who was a lot of help and explained things. I signed up after that and it was very easy.

olive response

Paula, welcome to the olive family and thank you for this FIVE-Star review! Have a wonderful day.

Cheers!

Ctina with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 19, 2022

Olive was easy to sign up for and the price was good.

olive response
Hello Marc, thank you for taking the time to give us 5 stars. Welcome to the olive family!

Lori with olive

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Verified Reviewer Verified Buyer
Original review: Nov. 18, 2022

I wanted to make sure that the majority of items were covered so I wouldn't have a serious breakdown. But the bumper-to-bumper coverage ended up cheap enough, so I took that. It was a good price. Everything was great with the whole process with Olive.

olive response
Hello Jeff, thanks for your review and 5 stars! We appreciate you sharing what you hoped for with our coverage and that got just that. Welcome to the olive family!

Lori at olive

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olive Company Information

Company Name:
olive
Website:
olive.com