Overall Satisfaction Rating
1.46/5
  • 5 stars
    7
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    9
  • 1 star
    60
Based on 77 ratings submitted in the last year
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Nissan Sentra

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Last updated: Oct. 13, 2017

308 Nissan Sentra Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 13, 2017

Bought my little 2013 Nissan Sentra in April 2016 with 37,000 miles and 1 month later the transmission left me stranded on the side of the road. Transmission was replaced at that time. Now @ 69K miles yet another transmission which of course was "out of warranty" and was not covered by Nissan. I was told by the service adviser @ Town Center Nissan to not push corporate to cover the total cost. So, I have a car that I don't trust, is on the 3rd transmission, and I am out a lot of money! This seems to be a definite problem for Nissan. Just want Nissan to step up and make things right! I am a single mom that works hard for what I have and am very discouraged by how Nissan is not taking ownership of their KNOWN problems. When you research 2013 Nissan Sentra the bulletins are endless! I had heard for years that Nissans are wonderful and would go for hundreds of thousands of miles with no trouble. NOT THE CASE with this car.

Verified Reviewer
Original review: Oct. 12, 2017

I am the first owner of my 2013 Nissan Sentra. I have had some issues with the car and do not feel safe driving the car. Unfortunately, I still have about 1 1/2years before it is paid off. I cannot place the rest of my loan on top of a new loan. After I bought my car, I noticed the carpet was not sealed correctly around the doors and when I took the car in to be cleaned and detailed, I was told there was a spot on the back door that seemed to be dented and repainted. I didn't not know about these issues when I bought the car. When asking the dealer about it, it was too late because I already bought the car and they didn't care. In June of this year I started having rapidly increasing and decreasing RPMS and the car would not accelerate like normal. I was advised to take the car in for a transmission fluid change. I was never told that I was supposed to take it to the dealer for the work.

After the transmission fluid change, I read about the ongoing problems and lawsuits that Nissan has about their CVT transmissions. I also read about a recall that happened in 2013 which I was never notified. I took it to the dealer to have the CVT recall completed. I was told by several Nissan employees that the recall repairs would fix the problem. A few weeks later, my car stopped and shut down in the middle of traffic on extremely busy road with no warning, no signal lights and no noise. It just stopped. I WAS STUCK IN THE MIDDLE OF A DANGEROUS ROAD with many vehicles honking, giving me gestures and swerving to avoid hitting me. Someone could have been seriously hurt. It finally started and I slowly made it to work, then my car would not start. I called the dealer and I had the car towed to the dealership. The dealership argued with me and said there was no possible way the problem was a CVT issue.

After several tests, they discovered the transmission needed to be replaced. Then, one employee tried to blame me for the issue because I had the transmission fluid change was completed at another company. He told me that was the cause of my problems. However, that is not the reason because the problem was happening before I had that done. It seems that Nissan doesn't care about their customers or safety and just wants their money. I feel they are not honest at all. I have been told that by several Nissan employees that their CVTS are junk and unsafe, others deny it.

Now I am having very similar issues and spent 5 hours at the dealership yesterday and they cannot find the problem or fix the issues. I need to speak to someone at Nissan to get out of this loan and out of this unsafe vehicle. I am hoping that someone at this company might be honest and helpful. I do not want to drive this car anymore because it is unsafe and does not accelerate properly so it cannot keep proper speeds on roads or highways to keep up with other vehicles. At this point I am not sure if Nissan has any vehicles safe driving.

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    Verified Reviewer
    Original review: Oct. 9, 2017

    I got 2013 Nissan Sentra only 70k miles. Now Transmission need to replace. I’m still paying for it. I bought it brand new. This car need to be recall. My first car is 1993 Nissan Sentra 280000 I never replace the transmission. Now it’s all about money. Not Safety. Nissan doesn’t care if you die on the road.

    Verified Reviewer
    Original review: Sept. 22, 2017

    I bought my 2015 Nissan Sentra SV in December 2016. It's now September 2017 and my transmission has to be replaced, my car only has 62,000 miles on it! This is an ongoing problem from Nissan and they aren't doing anything to fix the problem, now I have to fork out $3,300 to have a new transmission put in! Nissan is a serious joke! They need to fix their mistakes before someone gets killed in one of these cars they keep swearing are safe!

    Verified Reviewer
    Original review: Sept. 20, 2017

    I bought a 2013 Nissan Sentra in 2015. Transmission start going out and they want 3,600 for a used transmission. This is the worst car ever. Will NEVER buy another Nissan again. They use to be good cars but now they are a piece of **. They really need to do a recall on them, poorly made!! I give them one star, and that is too high.

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    Verified Reviewer
    Original review: Sept. 17, 2017

    2015 Nissan Sentra - 65k miles and transmission failure! Was driving last night (9/16/17) and heard a funny noise when the car shifted up in gear then pressed the gas and nothing. Car would not accelerate. Stopped on side of the road and attempted to pull forward, the transmission engaged but shifted so hard I was afraid the transmission might fall out of the car. I'm so frustrated! I'm still paying on this stupid car! I need to contact a lemon lawyer.

    Verified Reviewer Verified Buyer
    Original review: Sept. 14, 2017

    We purchased a brand new 2016 Nissan Sentra for our daughter in August 2016. A year later, at 6200 miles, the transmission is starting to have problems. When trying to accelerate on the freeway, when you push on the gas, the RPMs will rev but there is a noticeable delay in acceleration/power. Also happens when you want to change lanes and need a quick burst of power. Brought car into Stadium Nissan where it was originally purchased. They could not find any error codes and thus "Couldn't duplicate the problem."

    A Service Technician test drove the car with us (with his computer hooked up to car) and recorded the acceleration activity. I was driving, he was recording. He said, "Nothing was coming up out of the ordinary." The Service Foreman agreed to test drive the car with us but this time, he was driving the car. He said he noticed a slight delay in acceleration but said that since the car only had 6200 miles on it and the delay was not bad enough, Nissan would not replace the transmission. He advised us, "Not to try to accelerate in front of cars if we didn't think we could make it and continue driving it to see if it will fail more."

    Glad the dealership was not dismissive of our concerns and was willing to go for test drives but I am extremely unhappy with the car's transmission issues. After reading other reviews, I am worried about the safety of my daughter. I am also worried about the car Decelerating (from other reviews), a problem we haven't experienced yet but which could get her killed. I would be willing to join a class action lawsuit to get this problem resolved.

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    Verified Reviewer
    Original review: Sept. 14, 2017

    As I'm reading the reviews I see that this is an ongoing problem with Nissan Sentra. I have a 2014 model which I purchased brand new in the year of 2015. I have only all this, years and a half and I have maintained all scheduled appointments and services. First of all that's parents right. After my car receipt over 36,000 mile tire sensor went out. The repair for that will be over $370 which I could not afford. I have noticed that the car rattles in the back. I hear noises all the time. I just had to put all brand new tires right up. I got 60,000 miles on the car. I have maintained having frequent oil changes every 3000 miles with synthetic oil which is costing me right at $68 per oil change.

    I do understand the process of maintaining the vehicle is expensive. But now I'm faced with a decision on if I should get rid of my car because now after driving home on the freeway on Sunday night, my car would not drive properly. I was traveling at 80 mph and all of a sudden I had this RPMs racing in the car just losing power and I have cars behind me on my trail and I truly felt like I could die. I was scared out of my mind and my daughter was fighting as well. And when I finally was able to slow down and make a clear exit off the ramp I made a complete stop.

    After stopping the car at like it didn't even want to shift into drive to go up to my house. From this point on it soak up roughly 24 minutes to get home. The car is shut off on me numerous times. I had to turn off the car and restored it just to go 30 feet. When I tried to get into my home the call would not go in reverse. After explaining this to my husband what was going on with the car we decided to collectively take the car to Michael Jordan Nissan of Durham North Carolina. I purchased a vehicle at Cav Road Nissan of Rocky Mount North Carolina.

    The next morning I got up to travel to dealership to get my car there. I speak with Alice at the service department and she said they would charge me $130 to do the diagnostic. I'm not sure why they charge people to do a diagnostic on the car but if it's your car you she want to know what's wrong with your car. This service should be something that you offer your customers free. Yes I don't have the best credit because as a parent and a college student we have numerous bills. As I'm so overwhelmed with the situation that I have actually been crying for the last four days. I have read all these complaints about Nissan and reading up on the type of transmission that was Actually in this vehicle. It seems as if we as consumer have been deceived.

    We purchased a vehicle not knowing that this CVT transmission is the same transmission that Nissan Sentra has had problems with since there are only 2003. I'm not sure why they were actually put this in the newer models knowing that the problem has not been corrected. All the transmission has not been modified or changed since 2003. After 2003 if she doesn't send they replace and did it standard warranty on the CST transmission but now it's 2013. The problem has a reoccur again with the same transmission and it seems as if the consumers are still having to be held accountable for making up bad decision to buy the products which they don't back up.

    I have 64,802 miles on my vehicle which is out of the original warranty or powertrain warranty but it as if these manufacturing know that these major parts of a car should be powertrain At least until you have 100,000 miles or 120,000 miles. What good does it do to buy a brand new car and it's only cover up to 60,000 miles when the core actually starts breaking down after the 60,000 miles. It's like we're been to seize. I just don't have $4085 to do the repair. I live off of fixed income. My husband just started a new job and unfortunately our finances are not great. We barely can survive without this big expensive repair.

    I spoke with someone at the Nissan motor company by the name of Summer and she gave me my case number. I was informed to contact them with the possibility of them help me cover some of the costs. Unfortunately they only came back with they will only cover 75% of the calls because it is out of the original warranty but I'm not satisfied with the answer because it still leaves me with paying out of my pocket $1000 and I don't have $1000 saved for repairs. This is now a burden to my family because now we don't have but one car and my husband works 42 miles away from the house.

    I can't afford to make car payments and get this repair done and is going to mess up my credit. I'm at a standstill because either way the repair has to be done but I cannot afford the repair. I think Nissan should've stop selling the Santa Rosa until they actually resolve the problems with the transmission. My daughter and I could have been Killed. I am very disappointed with Nissan and I would never purchase another Nissan in my life. Speaking with corporate has really opened my eyes that these people are not for their consumers that they're only in it to make money.

    Car companies are the biggest ripples off in the World along with their financing companies! Nissan you suck and I hate I ever bought this car. Now my daughter has a Versa and I'm trying to get her out of this car as soon as possible. We will go with a more dependable company that is not foreign. We were actually going with Ford product Who value their customers’ life and the safety of them. I can't wait for a lawsuit to be filed against you guys for death by motor vehicle because you know of this problem and you have not tried to fix it will do a recall on this vehicle.

    As a Christian woman I am totally displease and it's not often that I get out of character but I have to stand up against injustice, corruption, been deceived, jeopardizing my family safety. Or if it comes to my finances. We need to be more trim boycotting your products because you know of this faulty transmission and you still have not resolved it or try to come back & replace these transmission free of charge.

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    Verified Reviewer
    Original review: Sept. 13, 2017

    I recently purchased a 2015 Nissan Sentra with 40,000 miles on it. I needed a safe reliable car as I am young and just starting my career. It now has 66,000 miles and is having major problems with accelerating and shifting gears. The RPMs will be revving really high while the speed will be 40 mph. This randomly will happen on the freeway and is very scary. Going up a hill is nearly impossible. I took it to the shop and they told me that I needed a new transmission. He also said that this type of transmission has a lot of problems. I really thought Nissan would be a good car but this is the most car trouble I have ever had. If you are looking for a reliable and affordable car I would stay away from this one.

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    Verified Reviewer
    Original review: Sept. 6, 2017

    In May 2017 I purchased a 2014 Nissan Sentra from a dealer... Aug. 2017 I started having problems with the car on my way to work like most of the issues I see on here with the same car. I would press on the gas, it wouldn't gain speed. It would only revved up and jerk and stall as if I had it in neutral. My RPM would be racing up and down and no acceleration... After about 3 weeks the dealership finally pick the car up literally 1 day before my 3 month warranty went out... Now I'm been told it's the transmission and even though my warranty is out they will still pay 50% for parts and labor but I got to pay 1500... Not only have I lost my job 'cause I work 50 miles from my job and had no way of getting there the past 3 weeks but I'm a single mom of 4 and don't have the funds to pay for this... SMH advice on what legal action can I take.

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    Verified Reviewer
    Original review: Aug. 28, 2017

    I purchased a brand new 2013 Nissan Sentra in February, 2014, a month ago I noticed shifting problems with CVT transmission, car has 72,000 miles on it, I found that they extended the warranty to 10 years / 120,000 miles on previous models but ended in 2010, I guess they should extended on newer models, as I see transmissions problems continue.

    Verified Reviewer
    Original review: Aug. 25, 2017

    I purchased a 2013 Nissan Sentra for my 17 year old daughter last August. It had around 60k miles on it but I wasn't too worried because I mistakenly thought Nissan was a reliable car company that built quality vehicles. We have had nothing but trouble with that car and are now replacing the transmission as it has suddenly stopped working. I am very upset as the car only has 80k miles! I am paying around $2400.00 dollars for the repair because we are getting a used transmission. This has left my daughter without a car for over a week and it is not expected to be done until the end of next week. From now on I will stick with Honda and Toyota as I have owned both and never had any problems!!

    Verified Reviewer
    Original review: Aug. 25, 2017

    I did my research prior to purchasing my 2013 Nissan Sentra and knew that the CVT is poorly built and previous owners experienced many transmission issues. Therefore, I purchased a manual transmission with 3,200 miles on it. Four years and 46,000 miles later I have had zero issues. Great reliable little car with big MPG.

    Verified Reviewer
    Original review: Aug. 23, 2017

    I need advice. So I bought my 2013 Nissan Sentra in April 2016 from Bill Rapp in Syracuse. I just started having problems with the transmission so it's been out to them 2 different times. They said they couldn't find anything wrong with it cause no codes were coming up. So next step was for them to service the transmission at my expense of course. The cost is outrageous. $420 for them to do that to see if there was any metal shavings. So they called me today and said yes there was metal shavings on the magnet in the tranny pan and I need a new transmission. But the reason the transmission went bad was because I put the wrong kind of transmission fluid in it.

    I had to repeat myself several times. "The way I brought my car to you is the way I bought my car from Bill Rapp. I have never done a service on the transmission. I bought the car with almost 32,*** miles on it. Now my car has 63,*** on it." So this guy is telling me my transmission should have a service done on it every 30,*** miles. Ok so there for you just answered his own theory that I didn't do a transmission service there but anyways they said they contacted the Warranty company but it's up to them to do a investigation to see if my warranty will cover a new transmission. If not then I have to pay for one.

    I don't think so. It's not my negligence that cause this problem so my question is if the Warranty company does not pay for it and if Bill Rapp refuses can I still sue them or get them under the lemon law. I also to been having problems with the brakes the day after buying my car. Still having problems with them over a year later but they say nothing is wrong with it.

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    Verified Reviewer
    Original review: Aug. 11, 2017

    I went from a 1996 Oldsmobile Bravada to a tw to a 2013 Nissan Sentra. I've only had the car one year. I got it in June 2016 with only 17,000 miles. I have had nothing but problem. First the brakes. I take it back to the dealer. They say they fix it. Two days later I still hear a knocking noise a loud banging noise when I put on the brakes. Now the car does not want to shift out of park. Once I put it into park it stays in park. It is not fair that I am paying each month a car payment that I can't even drive. The reason I got this car was because I was having so many problems with the 1996 Oldsmobile Bravada and the point being was I did not want to have car trouble again.

    I took the car back to the dealer this morning. They gave me a loaner car and they are baffled. They are trying to figure it out what the hell is going on and why it keeps sticking in park. They're going to have to keep my car a few days. Is anyone else having problems with the gear shift? It's very stressful. It's very aggravating and I am pissed off to the max. The car only has 46,000 miles on it and it's four years old. It has low mileage. I see all these other people talking about transmission problems and now I'm worried that I'm going to have this as I travel the highway every single day here in Charlotte North Carolina.

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    Verified Reviewer
    Original review: Aug. 2, 2017

    I purchased my 2013 Sentra in 2016 with 100k miles on it. I wasn't too worried about the high mileage because Nissans are reliable cars... (So I thought). My transmission just went out when I was on the highway. Luckily nobody was behind me or I would have gotten hit. I was scared to death when it happened. I called Nissan to get a quote on a new one since I'm no longer under the warranty, and they are $2,500 just for the transmission, then probably another thousand or so for labor. Lucky for me I work at a Ford dealership and they gave me a deal on labor, otherwise I would have been even more screwed over. After reading all of these reviews I'm shocked mine lasted this long. I'm definitely selling it before the warranty is up on the new transmission.

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    Original review: July 18, 2017

    I purchased a 2015 Nissan Sentra. 2 weeks into owning the car my back tire split from the inside. They refused to help me. I had to spend 175.00 on 1 tire. At 32000 my transmission went out, had to have a brand new one put in. Car continued to have transmission issues. In fear my warranty was running out I took it back. Traded for a manual. Lost my ** in deal. Now at 36000 miles my newest Sentra’s AC compressor is bad. What a ** joke Nissans are pieces of ** and we all should be compensated for having to pay for their lemon cars. Such a shame Nissan. You should be embarrassed. Trust me I put your vehicles down to everyone I encounter.

    Verified Reviewer
    Original review: July 17, 2017

    Adding to what appears to be a very long list of Nissan owners with similar issues: My 2013 Nissan Sentra's transmission gave out at 65,0000 miles. In 2014, just one year into ownership of the car, the vehicle began revving very high with little power to move. The dealership said it was a "known" problem, and (supposedly) fixed it under warranty. Now, three years later and with only 65k miles on the car, the transmission seems to have crapped out again. While backing out of a parking spot at the grocery store, the vehicle began to "hesitate" when I pressed the gas. When I shifted into drive, the vehicle began to make a sound like a bunch of tin cans full of rocks were tied to the under carriage. Luckily, the grocery store was just across the street from home, and I was able to limp my car home at a snail's pace. I suppose I should count myself lucky, as it seems many people were unfortunate to have this happen driving down the highway.

    Verified Reviewer
    Original review: July 11, 2017

    I own a 2014 Nissan Sentra I bought brand new. About 2 weeks ago I started noticing noises in the front when I was driving like clunking and I told my husband. He put the car up on jacks and checked under the car and nothing. He was gonna take it in to our dealer and have them take a look. Well Saturday I was coming home from work and it started sputtering and clunking again. Well I stopped at a red light and it lunged forward. While I had my foot on the brake I pulled into a parking lot and called my husband. I was scared to death. I looked online Sunday and found the articles on your site about this problem so I showed my husband. Well this morning we took the car to the dealer and they confirmed it is the transmission and are giving me a loaner and replacing the transmission. Thanks. I knew I wasn't crazy. Keep up the good work. By the way my Sentra only has 25,000 miles on it.

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    Verified Reviewer
    Original review: July 9, 2017

    I purchased my Nissan brand new in 2013 in 2014. The transmission went out which was replaced under warranty. In April 2017 while driving home, the car started losing power and totally stalled out on me. Fortunately I was in slow lane which was a life saver because had I been in outside lane would have been hit from behind. Luckily for me I'm purchased an extended warranty. Well here we are 3 months later and the same thing occurred, foot on gas pedal but car wasn't moving. I believe it's the cvt that's causing the problem with this car. Nissan won't do a recall until lives have been lost which is unfortunate. Still under warranty but I'm afraid to continue driving this car. Another I noticed is the service light doesn't come on until after the fact. If anyone knows of a class action suit please let me know. This situation is very dangerous and must be addressed by Nissan USA.

    Verified Reviewer
    Original review: July 7, 2017

    2013 Nissan Sentra transmission failed at 74,000 miles without any warning while we were traveling on a busy highway on the way home from a long road trip. While driving at an speed of approximately 70-75 mph in TN on the highway the vehicle began decelerate and the RPM's just kept revving up. It was just me (a female) and my two year old daughter in the vehicle. I attempted to the emergency shoulder with my hazards on trying to avoid being hit by a transfer truck and several vehicles. I shut the car off to see what was going on and was afraid of what just occurred. I started the engine back and it began driving fine for about 10 mins on the highway and then it decelerated again near the Atlanta area and totally lost driving power. I was 3 hours from home and had to call for help. I immediately called the dealership the next morning and advised them of the issue and engine codes received from an auto store.

    I then contacted Nissan Consumer Affairs to notify them of the transmission failure and they advised to simply take it to the dealership for repair since it was outside of warranty. The dealership quoted us a price of $3600 before taxes and advised that they have several issues with CVT transmissions but that's just the nature of them. I have concerns that this is a potential safety hazard while driving on the highway after review and in depth research of the faulty transmission issues several Nissan owners have faced in the past few years. Additionally, the cost effectiveness of the issue is causing hardship on customers that rely on the brand and safety features Nissan is continuing to advertise. Nissan's Commitment: Dear Nissan Sentra Owner: Nissan is committed to providing the highest levels of product safety, quality and customer satisfaction. (Statement is null and void per this concerned customer.)

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    Verified Reviewer Verified Buyer
    Original review: July 6, 2017

    At 65K miles I started experiencing racing RPMs while driving on 07/04/2017 without matching acceleration. Pressing the accelerator in DRIVE gets no response from the accelerator, especially on an incline, making this vehicle too dangerous to drive. Fortunately I reached my destination safely but had my pastor and family follow me to the automotive repair shop. I dropped the Sentra off the same day. This independent service center found a diagnosis code for a transmission module, however the transmission may need to be replaced. I will be contacting Nissan corporate and following up with appropriate action. Nissan cannot ignore this dangerous problem from this many reported incidents. I wish I could have had someone with me 07/04/2017 to have made a video for documentation when this happened but I didn't have a passenger. I am wishing for a good response but after reading these reviews am not hopeful.

    Verified Reviewer
    Original review: July 3, 2017

    My Nissan Sentra has the same transmission problems. RPMs rev up and speed slows down. All service techs tell me I was lucky to make it to 100,000 miles. I will never buy a Nissan or recommend a Nissan.

    Verified Reviewer
    Original review: June 28, 2017

    It's the worst car I've ever had... I never reviewed any car in my life but this 2014 Nissan Sentra it only had 30k miles when I bought it. Less than 3000 miles later the transmission stopped shifting and I took it to the dealer and all I got was the runaround. Never going to Nissan dealer again.

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    Verified Reviewer
    Original review: June 24, 2017

    I bought a 2014 Nissan Sentra two yrs ago. I've been pleased with it until yesterday. I was driving to work and without a warning the car started to shake and sputter. As I was going up a hill boom the transmission went. I couldn't move the car even in neutral. I didn't even have a warning light come on. As I read a lot of others issues there has to be a recall on this. This could be deadly. Someone needs to fix the problem. We live paycheck by paycheck and can't afford the repairs. Help.

    Verified Reviewer
    Original review: June 22, 2017

    Bought 2015 Nissan Sentra S model June, 2015. 84,000 miles later the transmission died with no signs of diminishing performance. Dealership tried to blame me for not using their dealership for recommended maintenance. I'll be taking this up with Nissan Corporate. ***DO NOT EVER PURCHASE A CAR THAT HAS A CVT TRANSMISSION. THEY ARE ABSOLUTE GARBAGE***

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    Verified Reviewer
    Original review: June 16, 2017

    I bought a brand new 2015 Nissan Sentra SV in July of 2015. I did this because I wanted a reliable car that would last to 200k miles. Since about 10k miles the RPMs race up and drop down and no acceleration when I'm driving 60-70mph. I called the service dept of the dealership and took it into them. They ran diagnostic tests and found nothing. They sent me away. I was on the highway the other day and almost got into an accident because I was in the fast lane and doing 70 and suddenly the car would not accelerate, the RPM's went all the way up to 5000 and it just revved. I ended up slowing down to 45 and when I hit the gas pedal it just revved. I took the car back to Nissan and again they can't duplicate it or pick anything up with diagnostics. I'm very worried I will get into a bad accident.

    Verified Reviewer
    Original review: June 13, 2017

    I purchased new 2014 Nissan Sentra in June 2014. April of 2016, the engine froze up. I could not produce 10 oil change receipts as the car had almost 50,000 miles on it. Without receipts Nissan would not warranty engine. It was replaced at my own expense. April 2017, car started have sluggish starts and then all of a sudden surge. Of course, the transmission needs to be replaced. I am still paying car payment and loan for engine repair. Now I have got to replace the transmission. Please do not buy a Nissan. I promise you will regret it. They do not stand behind their products.

    Original review: June 8, 2017

    2013 Nissan Sentra transmission - I have been reading all the complaints about the Nissan Sentras, I am in the same situation at the moment, my extended coverage has expired since I have 78,000, how come there has not been a recall for this car since it's such a big problem? What are some of you are doing to solve this problem?? Please, I need your advice!!! :(

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    Verified Reviewer Verified Buyer
    Original review: June 6, 2017

    Just 3 weekends ago on Friday 05/19/17 my 2015 Sentra had trouble driving to work on the freeway. It had now what I know to be transmission problems. I couldn't accelerate well in the beginning, the car would only go 40mph while traffic was going 60-70mph. I would press on the gas, it just wouldn't gain speed. My car revved up and jerked like a stick shift. It finally gained a little speed after a minute enough to when I pressed on the gas it went about 60-65. But mid drive, I had to get over in the shoulder a few times as my car would slow down between 40-45mph and it would jerk while stalling similar to driving in Neutral and kept revving up. A few times not pressing on the gas or brake, as my car coasted it revved and jolted. I felt a heavy pull thrusting forward as if I was on a Disneyland ride. That is how I gained speed to press on the gas and accelerate it very little that it would let me.

    At one point my car was almost hit by a huge truck from behind going fast while my car continually slowed down. I had to weave into the shoulder each time it stalled and decreased in speed. It drive with problems the rest of the way. Getting off the freeway was a struggle having to incline upward not being able to gain speed I had to let my car coast around the corner losing speed to about 25 not able to accelerate. I tried not to break so I would not lose speed and at least make around the corner into the parking lot of work. I immediately parked and called the dealership to report my issue. The guy Ricardo at the Nissan Chula Vista, Ca Service Center said "It sounds like it's your transmission but we would have to check it out to know for sure." I said ok and had my car towed there the next hour. They kept my car over the weekend to check it.

    Next day Saturday May 20th I called the Nissan dealership to follow up and the guy told me they didn't find any issues driving it. I asked has that ever happened before where someone reports and issue with their vehicle driving the way mine did and they did not find the same experiences? Because I was not going to take that as an answer (there being nothing wrong with my car) and sweep it under the rug! I mean I could've died on the road and worse if my baby would have been in the car with me! Ricardo assured me they've heard of that before and would have to test it further but said the only thing they found is there was condensation/water in the tail light and could replace it because the car is under warranty. I asked "What about the transmission you mentioned the problem sounded relatable to? Isn't that covered under warranty to fix and replace it?"

    He had already checked on it and said my vehicle is covered because my car is under 36,000 miles warranty to replace a transmission but because the diagnostics engineer didn't have any issue driving they could not replace it Per Nissan's Policy. So I had to get a rental because they said they'd had to order the parts for my replacing my tail light and came up with that being the solution to how my car would drive better (I still don't understand that?). Monday the evening of May 22nd, I returned the rental car to the dealership and got my car back (supposedly fixed). I drove it home a few short blocks away where it remained overnight. The next day Tuesday morning while on the drive to work just a few minutes in, my car acts up again in stop and go slow traffic on the freeway. While coasting my foot not on any pedals my car did the same problem thing, it revved up and thrusted me forward and glided right into the car in front.

    I couldn't believe it! I was livid! "How could my car have the same problem if they fixed it by replacing the Tail Light." I question: Why wasn't my car transmission fixed? If the guy at the dealership knew exactly what I was describing as the problem and what it was directly related to. Now doing my own research after the fact, I find there are multiple reports with Nissan vehicles for transmission failure on New cars! What does it take for us as a customer to get our transmission fixed if you do everything in your power to make sure you're safe on the road and report an issue the moment it happens! I mean come on! Nissan dealership chose to negate my report because they couldn't mimic the same effects in the short time they had it to drive. That's like telling a parent your child is acting up and they respond with "but I didn't see anything" so there must not be an issue then?!

    They should have kept it longer. That's a liability. They know they did me dirty sending back into their defective vehicle that could've killed me, which they refuse to fix for real because they would have to take ownership of the known issue. Nissan jeopardized my safety as well as others on the road, giving me the car back. I'm finding they just bull crap their customers around after all the other reports I've read of how they know the customer's vehicle had issues after inspecting but if their car was just a few miles over warranty they do not cover repairing it. This is like a big game they play! We didn't created the issue! You built the cars that way Nissan! With a defective transmission and give people the run around on limitations to how you decide to fix it when the problem arises! My car was under warranty! What is it going to take for someone to have the transmission recalled?!

    Should I have dialed 911 to have what would've been my only evidence on recorded call while I was on the road to blast you on the news?! Does someone have to die, seriously?! I want to know! After having to go through my insurance to take care of towing my car twice, Getting the other driver's info to cover and getting me a rental. When I reported the accident the day after on May 23rd I called the dealership and spoke to the manager of Nissan Chula Vista who I tried to explain what happened to but he alluded me to contact Consumer Affairs & also assured me he would be putting in a claim for the dealership as well, to cover themselves. It is complete a shame Nissan only cares about their financial gain and reputation, turning a blind eye to all the signs and multiple reports of the same issue that by now should be a Transmission Recall!

    I vowed to myself that I will follow through with my claim because I am a mom, a wife who like many others could've had a fatal outcome and may not have ever made it home to see their family. Even though my car was pretty much totaled in the front, I thank God it was not worse for me! My frustration comes out of knowing I did my due diligence. I reported the issue the moment this happened to me but I feel Nissan does not want to help. They're just buying themselves time dragging on this investigation of theirs wanting to shift blame on the driver. If that's how they're going to treat their customers who've purchased a vehicle from them when they report an issue so they don't have to take responsibility then I will let everyone I know and even if I have to stand out on the corner of a Nissan dealership with a sign and megaphone protesting the purchase of their vehicles!

    I feel frauded like I'm a victim of a scam by the manufacturer and the dealership who work together when an issue is brought to their attention to cover their own **. They're willing to let people die driving around in a piece of crap than to be at fault for not fixing their problem! I've put in a Claim with Nissan Consumer Affairs on Thursday May 25th which my car has already been inspected last Friday June 2nd. I should be getting a call from the investigator soon and this whole process is about 6-8 weeks. In the end, out of all of this I never want to drive that car again! I don't. 'I am want it back or repaired to have the same thing happen.

    I will never trust Nissan vehicles because of the way my experience is with all of this. I'm being given the runaround going through step after step to make it seems like it's getting somewhere and benefitting but it's just a waiting game that by the looks of it from everyone else's reports, I don't believe my life matters to them. I'm just a number of someone who was stupid enough to have bought a vehicle and made them money but not to get any resolution. I'm still looking for a lawyer to take my case. I 100% believe this should be a class action lawsuit to get the transmission recalled.

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    Nissan Sentra Company Information

    Company Name:
    Nissan
    Website:
    www.nissanusa.com