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I purchased a '17 Nissan Sentra in 12/2018 with 37k miles. At 66k miles I reported acceleration issues and then at 87k my transmission failed. 3k miles over warranty. They're refusing to help at all with the costs of a new transmission. They already have a known issues and lawsuit against them and they still feel it's not their responsibility to help their customers. No car should have a transmission completely fail at 87K miles. I have a '99 Nissan Sentra with almost 300k miles so I'm completely disappointed with this new car.
I bought my Nissan Sentra new in Feb 2019. The first year was fine but then my radio started coming on randomly and draining the battery or so I thought. After the recall was done for that the battery continued to drain. I brought in numerous times and they brought in a "specialist" who said he could not find anything draining the battery yet it happened again. I went back and made them put a new battery in it. It was fine for a few months and it just started happening again. I called to tell them that and they told me to contact Consumer Affairs so they will not take responsibility for it because they believe they have done all they could. Now I am stuck with a car I can't sell. I will never buy a Nissan again! Bad service.
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I reached out to Consumer Affairs due to me having problem with my vehicle. That I have had at the shop and have explained to Columbus Nissan what was going on and the lights that were coming on. And the car was not shifting right. They told me they couldn’t find a anything wrong and it’s continued doing the same thing. Thomas is not concerned about customers. He is concerned about a billion dollar company. Nissan are aware that these cars have transmission problems. I stated to him that I would be reaching out to my lawyer.
PSA-Never purchase a vehicle from Nissan Motor Corp. My CVT transmission on my 2014 Sentra (77,000 miles) went in April which was over $4500. Thankfully I was at a light on the exit ramp when it just stopped working. At the time it was out of warranty, so I contacted them because there were known issues and class action suits for 2013-2017. They claimed my vehicle wasn’t part of it. They “generously“ agreed to a 70/30 split In good faith for a known issue. Last week I get a notice that they are extending my warranty to 7 years/84,0000. I call to ask to be reimbursed since they we were at fault and their response is “I would have had to submit a claim within 30 days of the repair”. How can I do that when they waited until the end of July to notify me of the extension?? Nissan North America
Do not buy a Nissan! Their cars are built with bad transmissions. They will not own up to their mistake and fix the problem. I have a 2013 Nissan Sentra with 67,000 miles on it. I have not been able to drive my car for 6 months. I'm constantly being told to just drive it locally. I didn't buy my car to just drive it locally. I also still owe $2800 on my loan! They refuse to put me in with the class action lawsuit which would extend the warranty because it was settled on January 31st and I brought my car in on February 27th. My car is not safe to drive on the road but because no codes are popping up their is nothing I can do about it. This company does not care about their customers. They do not take safety into consideration at all. Please do not trust them with your life or your money.
I bought a brand new Nissan Sentra in 2017. A few months after purchasing The dashboard came undone and was banging against the window which caused an annoying noise. I took it in. They had it for about 2 weeks, They called to pick up the vehicle. When I got there I was very upset because they had put a hole in my dashboard while trying to fix it and tried giving it back to me like that. I called corporate and the service manager. They had me go in and have them order a new dashboard. Then my weather strips began to fall off the vehicle. My L shaped Bracket broke and my interior console panel just fell off. I took my vehicle in and they fixed the weather strips and put new brackets to hold the console panel. Months went by without any problems. Then in all 2019 the Ipac Service department had made me aware my in cabin micro filter needed to be replaced. I finally had the money to get it taken care of.
I left the car to get serviced and they called me to let me know my brake fluid needed to be flushed and replaced. I told them that was impossible because I had just taken it that morning to another service place to have that done because it was cheaper there. I then asked them to check again. She calls me back and states now, "You're right. The fluid is good," after quoting me a price and trying to make me get the service done AGAIN. They call to pick up my car and the service adviser tells me there was not a filter in my car and the cap for the filter was missing so either there was never one in car or 6 months ago when I brought it in last time they forgot to put it back in. I was so outraged I reached out to Nissan consumer affairs and they were unhelpful with the whole process and inconsiderate of the time I had to take off to take my car back and forth.
A week after complaining to corporate I got a call to come in to dealership and discuss my problems I then began to hear the noise again coming from the dashboard. It sounded louder than the last time and I noticed my weather strips again were coming off the door so I took the car in. Spoke with the manager and he began working on car. They call me to pick up vehicle after about a week saying they needed to order dash pad because the car did not stop making the noise. A couple weeks later they call that the part came in. They had my car for about a week and a half. When picking up my car I notice there a gash in my dashboard again and a dent and paint transference on my car. I was very upset. Spoke with the manager again. Said he would have the dash replaced again and the dent and scratch repaired.
I finally pick up the car thinking yay finally I'm all done with this place. When picking up my car and leaving the dealership right before it closed I drove off and my steering wheel was so far off alignment. My steering wheel was upside down and my steering wheel was so scratched and had deep scratches along the base of steering wheel. The dealership had just closed so I took it to Firestone to at least have the alignment fixed and the guy at Firestone was so mad about the fact my steering wheel was that bad considering I just had it aligned there 3 weeks ago to the date. I called corporate again and took pictures. Took the car back to Nissan and they replaced the steering wheel covers and emblem due to damage. I now have my car back and so far so good. My warranty is about to expire at the end of this month and I will never take it back here again or buy another Nissan! I would give it 0 stars if I could.
A very calm and pleasant woman enters the Nissan dealership with her 2013 Nissan Sentra. "What brings you in today?" Asks the lovely woman behind the desk. "Well, I was informed by two different mechanics that I am in need of a new transmission," I said. "You can understand my frustration with this as I still have 14 months left on my loan," I continued. "Let me put you into the system," she replied. She then whispers "and then I'll tell you what you need to do." She then proceeded to explain the hoops I would need to go through to fix what I did not break.
An hour later.. I am approached by the same wonderful woman. "I am so sorry Maureen but a code did not come up for your transmission. So, even though you have proof that this is the problem, you will have to wait for it to break down," she said. On the verge of tears I replied, "So what you are saying is.. I need to wait until I'm stranded on the side of the road, potentially causing a serious accident, before you will fix the faulty part that came with my car?" "Unfortunately, yes" she said. "Super!" I said sarcastically.
I need to say thank you to the amazing employees at the dealership for hearing me and understanding that this is a bigger problem than just me. To the suits that own this company. You have limited my choices to.. paying thousands of dollars for a new transmission, getting behind the wheel everyday terrified I won't make it to my destination, or continue to pay for a car that just sits stagnant in a parking spot. You have made a vehicle that is of poor quality and not worth the money you are expecting people to pay. This car is unsafe for the road but, you already know that. I just pray that I am capable enough to handle the clearly inevitable mechanical issues that will undoubtedly happen as I continue to drive this car. You should be ashamed of yourselves. Remember my name. You will be seeing it again.
Last year, the CVT transmission on my 2014 Nissan Sentra completely failed after approx 65,000 miles. Nissan agreed to replace it free of charges. Now less than a year later, after another 12,500 miles the second transmission failed again and needs to be replaced. However, since I am 500 mile over the parts warranty Nissan refuses to cover the replacement. This car has less than 80,000 miles and has gone through 2 transmissions, and this is the support they offer. I will never own another Nissan and would recommend them to no one. Now I'm stuck with a broken car, a replacement needed that will cost more than the car is worth, and still owe the bank on it, because it's financed. Unreal. Thanks Nissan. Never again.
The worst vehicle ever. Do not purchase at all this base. On a real experience the warranty doesn’t work. It just to make you pay more money. There is an issue with the transmission. They are aware of it. That why they came with this extended warranty to make us pay but when over your KM guess you have to pay out of your package. They know it and someone need to stop them. Please don’t waste your money. Buy another better car. This real. If you don’t what is a transmission YouTube or google it. It is everywhere. The car will not accelerate. I have my car for 11month only not 1 year. Nissan Sentra, my fiancé has an Altima 2012 older car than mine. Never had this stupid problem. As a company you should be a shame of yourself. If I can someone to escape this mistake I did my job.
I knew nothing about the continuous failures of Nissan's CVT transmissions on Versas and Sentras the last seven years. I purchased a 2015 Nissan Sentra from a Hertz Car Sales agency, knowing about their previous reliability but not knowing about the years of negligence from Nissan. I also did not know there is currently a class action lawsuit against Nissan in settlement right now for the very same issue. Unfortunately I never received anything in the mail about this class action lawsuit even though I am in a database of Nissan owners.
My transmission failed two weeks ago, and finding out that I cannot join this class action lawsuit has cause undue stress on my body and I don't have the funds to get it fixed. In researching this and having my car towed to a certified repair service, I also found out the Nissan won't sell parts for these transmissions to repair services. They have made it such that these shops have to purchase an already rebuilt transmission from Nissan not knowing if the failure has been remedied or not and it could have the same parts that would fail again especially since this has been going on for so many years and Nissan even has the nerve to deny any liability in this suit...WOW they are bigger crooks than I originally thought.
They are barking up the wrong tree with me. I am going after their jugglers! They need to be held criminally accountable for this contemptible, abhorrent, heinous, deplorable, nefarious and abominable actions. It is truly a sad day for consumers when we cannot even get the justice we deserve from these criminals...all for their crooked bottom lines. Well, soon they won't know what hit them...Stay tuned for national attention to this matter!
Nissan Sentra Company Information
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- Nissan Sentra
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