
Mini Cooper Reviews
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About Mini Cooper
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- Compact size for easy parking
- Good fuel efficiency
- Frequent mechanical issues reported
- High repair costs for maintenance
Mini Cooper Reviews
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Reviewed Oct. 7, 2018
After reading the bad reviews I felt I had to say I bought my 2006 Cooper new from Mini Irvine. It has 115000 miles on the clock and has been trouble free. I recently had to replace the AC pump, but apart from that it had been only tires and brakes. An excellent car. WE have however serviced it regularly and I'm sure that helps.
Reviewed Sept. 19, 2018
I had fallen in love with Mini Coopers while stationed overseas, and finally got one for myself in 2016! I was so in love with that car and excited! For the first 5 months I had no problems! Put Blizzaks on it for winter and off I went. Then summer came and I found out that I had no AC in 95 degree weather. Then the bearings went out. I went to the dealership and from the get go, they made me feel like they had no interest in dealing with me at all. The guy who had been my salesman walked by me like he didn't know me when I said hello. Then, after driving 2 hours to their dealership, they tell me that they didn't have the part they thought they had for the AC and made me come back the NEXT Friday, AFTER I WAITED FOR 4 HOURS for them to tell me that.
Getting the bearings done on it was a nightmare with them. The mechanic didn't know I was the owner of the car and came in and said to the guy at the counter, "I really hate her car, it's terrible". I couldn't believe it! I immediately walked over and said, "why is that"? They had no clue what to do at that point. The service and lack of professionalism and customer service was the worst I've ever encountered in all the years I've been purchasing vehicles. If I had been smarter, I would've read the reviews prior to buying, but I was so excited about owning a MINI, that I didn't bother. Lesson learned. I will NEVER buy another Mini Cooper again, or anything to do with BMW for that matter.
Reviewed Sept. 5, 2018
I was in love with my Mini until it hit 70,000 miles. The first time I was stranded for an engine malfunction was a disappointment as well as a safety risk. If that would have been an isolated incident, I would not have thought much about it. Unfortunately, I keep having issues and getting stranded in the middle of nowhere. The "Motor-On" slogan should have a disclaimer that tells you to motor-on to the nearest dealership. I contacted Mini and there is nothing they are willing to do besides sell me another one. Why would I buy another least-reliable-vehicle-I-have-ever-owned? That would just be irresponsible. Do not buy this vehicle! Unless of course you have unlimited money to burn.
Reviewed Sept. 2, 2018
I have (had) been a loyal Cincinnati Mini customer for the past 10 years. I have owned 2 vehicles and feel that that should have warranted me as a loyal customer. However, after my latest vehicle had over $15,000 in repairs, causing it to be worthless to both me, Mini and anyone else, I am not a happy customer. ($3000 repairs in February. Repairs in May estimated initially to be another $3700 (transfer case issue due to All Wheel Drive poor design), ended up being the transmission failure (additional $7000 estimate plus $4500 clutch that was shot after they put the transmission back in). I was willing to accept my loss, but the dealership decided to rub my nose in the issue by charging me an additional $590 to tell me the news. (And they expected me to be grateful for not charging me restocking fees for the parts they could not use).
I was told by the service department manager (Steve) that he would look into my "loyalty" dollars and see about getting me a "deal" on a new mini. (This was on Friday afternoon). By Monday, I had to call them to find out what the "deal" was. Basically it was a used demo that had no special features and would cost me over $30,000. I was basically treated like a piece of garbage. I ended up paying the $590 to tow it away (sold it for parts for $700). MINI offered to “keep it” in exchange for my $590 bill. How kind. There was no way I was going to give it to them to fix up and resell to an unsuspecting customer. I’m amazed that there hasn’t been a lawsuit come down about All Wheel Drive transfer case. Steve shared several times that it was a design flaw MINI was aware of. (I have been so upset by this experience it has taken me several months to calm down to report it. Do yourself a favor and really research the dealer and the car before buying).
Reviewed Sept. 2, 2018
I have (had) been a loyal Cincinnati Mini customer for the past 10 years. I have owned 2 vehicles and feel that that should have warranted me as a loyal customer. However, after my latest vehicle had over $15,000 in repairs, causing it to be worthless to both me, Mini and anyone else, I am not a happy customer. ($3000 repairs in February. Repairs in May estimated initially to be another $3700 (transfer case issue due to All Wheel Drive poor design), ended up being the transmission failure (additional $7000 estimate plus $4500 clutch that was shot after they put the transmission back in). I was willing to accept my loss, but the dealership decided to rub my nose in the issue by charging me an additional $590 to tell me the news. (And they expected me to be grateful for not charging me restocking fees for the parts they could not use).
I was told by the service department manager (Steve) that he would look into my "loyalty" dollars and see about getting me a "deal" on a new mini. (This was on Friday afternoon). By Monday, I had to call them to find out what the "deal" was. Basically it was a used demo that had no special features and would cost me over $30,000. I was basically treated like a piece of garbage. I ended up paying the $590 to tow it away (sold it for parts for $700). MINI offered to “keep it” in exchange for my $590 bill. How kind. There was no way I was going to give it to them to fix up and resell to an unsuspecting customer. I’m amazed that there hasn’t been a lawsuit come down about All Wheel Drive transfer case. Steve shared several times that it was a design flaw MINI was aware of. (I have been so upset by this experience it has taken me several months to calm down to report it. Do yourself a favor and really research the dealer and the car before buying).
Reviewed Aug. 30, 2018
Save your money and buy a car that will last more than 70,000 miles without having major issues! Unless you want to spend thousands of dollars in constant repairs so you can park in a small space. The company will NOT help you if you get a lemon, and apparently there are many!
Reviewed Aug. 17, 2018
In the summer of 2016 I bought a used 2013 Mini Countryman S from a Mercedes Dealer at 75,000 KM (just under 50,000 mi) thinking it is German and therefore, quality. I also bought a 3 year extended warranty through a 3rd party carrier and thank god I did. The car is now at 105,000 km and we have had the vehicle into Mini BMW 4 times. The thermostat, solenoids, spark plugs, water pump, hoses, pipes, chains, belt and the headlights have all gone in that time. Every time I go in I have to pay the ridiculous diagnostic fee and the $300 deductible. Some of those repairs are routine maintenance, sure, but I also own a 2013 Kia Soul at 160,000 km which I’ve only had to replace a couple lights and the brakes and tires on. I’m going to sell the Mini as soon as I get a reasonable offer for it. It’s an absolute piece of garbage. I would never buy a Mini product again, and by proxy would never buy BMW. I’ve heard they’re just as bad.
Reviewed July 26, 2018
Since March, 2018 I have been attempting to resolve an issue with the timing chain in my 2008 Mini Cooper S. The timing chain failed while the vehicle was in motion on the highway, causing the vehicle to lose power. A dealership has confirmed that the timing chain is in fact the problem with the vehicle (it may also be the case that the timing being off is causing issues with the valves). Conversations with the Mini USA customer relations and even BMW North American (their parent company) lead nowhere, and the manufacturer refuses to take any responsibility for the defective timing chains in these vehicles.
There was a class action lawsuit regarding these timing chains, but Mini somehow got away with not having to issue a recall despite the obvious safety issues caused by timing chain failure when a vehicle is in motion. It is criminal that Mini refuses to issue a recall and refuses to assist customers with necessary repairs associated with their defective manufacturing. These cars are fun to drive when they're operating properly, which isn't the case most of the time. I would rate them lower if I could, but 1 star is the minimum. Buyers beware! Mini is a shifty and dishonest company that will not stand behind its product.
Reviewed July 22, 2018
My power steering has failed AGAIN. The first time was in 2013. Mini replaced it.... after much hassle... free of charge... (The car is 2005 model). It has just gone... in the middle of a roundabout! Scary experience! Diagnostic charge of £160 confirmed the obvious. Mini are adamant that they will only pay 50% of the charge... yet it was them who fitted the 2013 one that has failed. I need some advice, please. Thank you for reading.
Reviewed July 10, 2018
Buyers Beware, I am no longer a Mini fan nor I will ever recommend to anyone I care about. My girlfriend and I both purchased a Mini at Monrovia, one was brand new and the other was used with low mileage. I have had many recalls to my new Mini, two of which I needed to be towed to the dealer. My girlfriend's gas tank needed to be replaced one month after it was purchased, and now she is getting a check engine light, and her AC doesn't work. To make matters worse, they provided me a loaner from Sonic Automotive with no insurance, did not offer extended coverage, nor did not make it clear that you need full coverage, they just have you sign a contract at the time you are stuck without a car. Unfortunately on the way back to drop off my loaner car, I was hit by a ** driver that had no insurance, suspended license, and a bad driving record of speeding and racing.
NOW, I am being sued by Sonic Automotive instead of them going after the person that caused the accident. When I went to Sonic to explain, they just treated me like I was the bad guy and said things like "you’re the guy that damaged our car". Get it right Sonic and Mini of Monrovia! I was your loyal customer that purchased two bad cars from you, and would have purchased more later. Calling names and suing me is bad practice. I am the innocent driver and your customer crushed by a horrible driver and two nasty companies. This is the worse possible customer service you can imagine, I regret getting a Mini, I didn't realize I was going to suffer from mechanical failure to horrible companies that rather sue you and make matters worse. Thanks.
Reviewed June 21, 2018
I love my 2012 Mini Cooper, looks sharp and handles great, fun to drive, great get up and go, shifts good, like that you can easily customize the look of your vehicle. I like its color red, the 10 year US anniversary version, bonnet stripes, interior features including heated seats and cruise control, great cd player and sound, love the interior lighting. But it could be easier to get grandkids into the backseat. And as with any vehicle, it could have better gas mileage or electric, now that they have a 4 door coupe I would have selected it to better get kiddos in backseat.
Reviewed June 19, 2018
I am writing because I am shocked at the terrible reviews I just read. I have owned my 2005 Mini Cooper Convertible since November 2005 and have never had a single problem. Of course some of that may be due to the amount of miles I have on it (about 38,000). We drive it from N.C. to Fl and return once yearly. Although there are only a few miles, the main thought I have is, why haven't I had any problems in the 12 years I have owned it? Anyway just want to share my good news after reading the previous ones.
Reviewed June 17, 2018
I love the car and I have always wanted one. It's small and compact but plenty of room. It's excellent on gas too. You can go two weeks on a tank of gas. But I don't like that it's a 2 door. When trying to put something in the back seat it's hard to do. I've had the car 2 years and the thermostat sensor has went out on me 2 times. I recently had to replace the thermostat and you have to replace the whole housing unit. Overall the car is fancy looking and if I was to buy another car it would probably be the same model with a little more options to it.
Reviewed June 15, 2018
Can't give them "0" stars, so they get a lucky star...just one. Super friendly sales and service people for sure, MINI, good job, you've trained them well. The complimentary Starbucks coffee and Chex Party Mix are also a nice touch, but NONE OF THESE CAN SUBSTITUTE FOR ENGINEERING AND DELIVERING A QUALITY AUTOMOBILE TO YOUR CUSTOMERS! I'd rather buy a car from a jerk that was a quality product, designed for performance, reliability, and longevity. The automatic transmission on my 2007 Mini Cooper failed at 108,000 miles. A regularly serviced automatic transmission such as the one in the 2007 Mini Cooper, by comparable industry standards, should be good for at least 150,000 miles.
This was not an inexpensive car (over 30K new, with over $15,000 in labor and parts in the meantime). The transmission was serviced when the car was still under warranty, and well after the BMW corporation was aware of the design flaws that ultimately led to the transmission failure. Rather than service the defective transmission while the warranty was in effect, they sent me home with a car that they knew had a poorly designed/engineered transmission from the factory. Although the transmission was serviced 18 months prior to this failure, and I believed the work carried a 2-year warranty, MINI's position is that the work performed was not mechanical, but electronic in nature, and was not covered under the 2-year warranty. The MINI was fun while it lasted, and as a professional that works with young adults as a career, I always felt comfortable recommending the MINI as a first car.
My position on the MINI (not Bill Jacobs, you've been consummately professional) has shifted, and I will ultimately share my story of dissatisfaction and disappointment with the BMW corporation. Of notable irony is the fact that I originally purchased a MINI because of their resale value. $45,000 later and I have a MINI that is worth $150. The final tow to and from Bill Jacobs MINI will cost more than that. I believe that any of the owners of Bill Jacobs MINI or its representatives would feel exactly as I do in regards to this situation. To MINI and BMW...you missed the most important thing that car buyers want, that is, a quality product. Everything else has been tasty, perfectly-brewed, and pleasant.
Reviewed June 13, 2018
My 2017 Mini Cooper Coupe is amazing, she is so fast & compact, I can fit her in any parking space! I like the British racing green color & white accents, sunroof, futuristic look, and dealer personnel.
Reviewed June 12, 2018
I have had an excellent overall experience with my 2003 Mini Cooper. It wasn't until 2013 that I had to have any work done on it besides the normal maintenance. At the time I purchased my Mini, they were fairly new on the market, and it was the unique look that love it. It has run-flat tires and a Harman Kardon stereo/CD that I like a lot. However, the cup holders in the 2003 are useless, they only give you clearance for a small cup of coffee. There is no way to fit my travel mug or my Venti cold cup. I bought something that latches around part of the console and is secured with a bolt through both of its ends. The problem is that I had to tape up the bolt because I kept scratching my leg on the bolt. Still love driving my Mini!
Reviewed May 18, 2018
Ferman Mini in Clearwater Florida has had to redo most repairs they have done. So unreliable and they asked ME not to come back... HA! ALSO my 2005 lift back was elevated one day and randomly came down and cracked me in the head. Terrible that the engineers never thought to put a safety catch on the elevated door but instead they all say I should expect it from an end left vehicle. Now tell me that is a dependable manufacturer/dealer when your customer got cracked in the skull by your inappropriate design. Shame on them for trying to humiliate me telling me to never come back. What losers.
Reviewed May 15, 2018
PURCHASED A USED 2010 MINI COOPER 2 DOOR COUPE. Mini dealer showed me that Carfax was clean and the car only had one owner. PUT 10000 MILES ON IT the 15 months I OWNED IT AND NOW MY TIMING CHAIN BROKE! $3000 to repair PLUS two tows. Car stopped suddenly on the freeway, glad no one hit me. My family has owned lots of BMW's, NEVER ever has a timing chain/belt snapped!! I thought these cars were reliable. Wrong.
Reviewed May 9, 2018
Very enjoyable to drive - it is an adult go-cart. We particularly enjoy the convertible here in Florida. It is nice to have the wind blowing through your hair.
Reviewed May 4, 2018
I like the Mini Cooper a lot. It stood up to a wreck but it's pretty worn down now and it's very expensive to fix. The drain for the oil pan somehow has become stripped and it's a custom ordered part. So it's not an easy fix. No money is tight and I haven't been able to fix it. So I'm worried for it.
Reviewed April 29, 2018
Minis are great as long as they are under warranty. I was having mechanical problems within the first 3 month. The car was repeatedly at the dealership for various problems. That was all ok for the first 4 years. Just don’t keep it past the 4th year cause Mini won’t recall any of the many known problems and it’ll gets costly. The repairs don’t end.
Reviewed April 22, 2018
I am sitting here waiting for a tow truck now going on 4 hours. My car - Mini Countryman 18 with 8800 miles just died. It won’t start and keeps shaking. No one was available from the diagnostic area so the roadside called a tow for us. I had to get the roadside info from the closest dealer - 45 min away. My dealer - Mini Annapolis didn’t help at all since their service dept. closes early. The roadside employees seemed calm and wanted to help but 4 hours for a tow when AAA takes 30 min - this is unacceptable!!!
Reviewed March 11, 2018
I am very disappointed at the sales practice in Morristown Mini. I would advise DO NOT buy car there, I had to bear a loss of $17,000 because this dealer didn't disclose the tire information at purchase. As a loyal customer, we have purchased a Mini Cooper two years ago and were satisfied with the car. However, when we decided to replace another car and got a Clubman last Sept. in the same dealership, nightmare started not long after the joy of having a fully loaded clubman. First snow, which as a resident of NY and NJ for 20 years, was really nothing, my husband though couldn't even drive the car up to a small hill for my daughter's music lesson, it was a dangerous zigzag.
We couldn't figure out why. Until we sent car to dealer, they told us it's performance tire and cannot be driven under 40 degrees. Since we bought it at 6k miles, no one bothered to disclose this information to us. And I tried to call dealership, the manager never called me back. We are caught off guard. We purchased a car not suitable for weather here. After that, the car is mostly stalled on the driveway, upon recent snow storm, when we had to go out during and after snow to get gas for generator. So, after 5 months of suffering, we terminated car with $17K loss... Bought a SUV with all season tire.
Reviewed March 8, 2018
Hi, I purchased a used 2010 Mini Cooper less than a year ago which I am still financing, Yesterday my wife was on her way home. The car started smoking from the vents and soon after the car locked down while I was driving and could not breathe. While driving on the left lane she was able to come to a stop and turn off the vehicle then the door open for me. With the door open she then turn back the car as other vehicles saw that the car was smoking. They let me merge to the right lane. A police officer in his car noticed that something was wrong and came to my aid. As he was asking her what is wrong, she tells police officer that the car is smoking and that's when the car lit up in flames as the horn was going off. The car and all of hers and my personal belongings got destroyed in a blazing fire that almost killed her. What should my next step be? I am out of car, my laptop, cell phone, sneakers, etc. A response is needed. Thanks.
Reviewed March 5, 2018
I got my 2009 Mini Cooper convertible back in 2013. It was below 18,000miles so I thought I was getting a good vehicle. By far the worst decision I ever made, and am at this point willing to lose money on what remains to be paid for the vehicle just to see it behind me. In the past 4.5 years, I have easily spent around $6000 in repairs, and I have another $2400 to repair on the engine and brakes just to pass this year's inspection. Not little things, mind you - HUGE issues. Things that kept it in the shop for days.
And it seems like every day there is something else that needs to be done. Will be trading it in, and I tell everyone I know that unless they have a bottomless pocketbook, and don't plan on really using the car very often - i.e. if it's your "fun/weekend" vehicle, not your primary - then don't go there. It isn't worth the stress or the expense. Like a mechanic recently told me when I hit another expensive brick wall with this car: it's a toy, not a car for people who actually need to drive somewhere.
Reviewed Feb. 28, 2018
2007 Mini Cooper S - I fell in love with this car the first time I test drove it! So much fun, so cute. Then I took it off the lot and it all went downhill and I wished I'd never seen that car. The Carfax the dealer showed me had 8 previous owners! I bought it in 2014 so that's quite a turnover! I just couldn't resist it even with that huge red flag! What a huge waste of money, so many repairs in the year I had it! I had an hour commute to work and this car was constantly needing repairs. Not dependable at all and the repairs are so expensive. Just to have your oil changed is 100 dollars! I finally gave up and traded it in on a used Scion. I love the Scion, not one repair, not one mechanical problem! Nice looking car and exactly what I needed in the first place. I learned my lesson the hard way, cute car but costly and not a car you can depend on at all. One year cost me about 4000 in repairs out of pocket. Mini won't cover anything if you've taken it to another dealer.
Reviewed Feb. 15, 2018
I loved my car (2009 Mini Clubman, purchased new) until it hit 52K miles. I always had my car serviced by Mini Service, at the required intervals. At 52K miles, it needs multiple repairs ($6K) that are more than the blue book value. Repairs include drive belt, water pump, front crank seal, transmission fluid leak, and thermostat. I reached out to Mini USA and they covered $780 cost of replacing the thermostat, but refused to cover any of the other costs. (My understanding is the life of these parts is short because the engine runs hot, is in a small space, and the heat from the engine is drying out and cracking the small parts.) Mini doesn't seem to be concerned that the car only lasted 52K miles.
If you are going to buy a Mini, be aware that it has reliability issues, has a very short life, poor resale value and that Mini USA will not stand behind their product. And sell your Mini as soon as the 3-years of included maintenance (or extended maintenance, if purchased) ends so you don't end up stuck with a car that is worthless.
Reviewed Feb. 10, 2018
I love Mini Cooper Countryman 2011 but the car I was driving and the steel wheel lock by self when I was exit on the freeway. Scare me. So now I don’t trust the car anymore. Pls let me know if that happen to anybody. Thanks.
Reviewed Jan. 19, 2018
2nd Post here - venting out frustration of owning 15 Cooper S. Late 2015, was looking for a sporty car for office commute. GTI, WRX and Mini were my shortlist in that order. Test drove MINI. It spoke to me and with all excitement I bought it. This was the only time when I had excitement buying a car. I was very much skeptical about MINI’s reliability – but learned that with 3rd generation it’s all good. Even the dealer assured me.
Day of the purchase drove home and parked with a huge grin. Only to find white smoke from the hood. Called the dealer, they said it might be water evaporating after the wash. Since I knew better, I took it to the dealer next day and they diagnosed that it was oil leak. Brand new car with oil leak!! Dealer was intending to repair. Being frustrated, contacted MINI (corporate). They were awesome. Felt me valued. Gave me free extended warranty or return the car back. Seeing how I was treated, I didn’t return it. It was absolutely awesome customer experience. Things like these can only be found in marketing text books. Already started planning for next MINI then – Clubman or JCW or perhaps a BMW? Who doesn’t like a M3?
All well. Until one day check engine light came ON. Panicked, stopped the car. Called the dealer. Luckily there was no power loss. They insisted me to send a photo of the light – to make I am talking about the same. Took to the dealer, they didn’t find any issues. Returned the car back. After a week again the light came ON. Took back again, they said they have to replace environmental sensor (along with radiator). This was a moment where I was very glad that my car had problem on the first day of purchase – extended warranty!! Dealer fixed it. On a routine service, dealer found problem with rotors and replaced all 4 around 25k miles. I was shocked about it. Replacing rotors? And that too at 25k miles? Anyway I am not paying for it, so went with it.
Coming to present. Thursday evening from office - cold north east weather. Again the dreaded check engine light. Feels like it is the same old sensor. Going to the dealer on Saturday. Getting very much tired of this. All of this in 2 years and 32K miles!! Does not give me much confidence of keeping this car for long. Not a single car I owned had this many problems. No way could I keep this car beyond extended warranty. And because of the history of all repairs, I am not going to get much either when I try to sell it. MINI is build like a race car. It is awesome when it works. But we use MINI as a daily driver, we need it to last. It needs to be reliable. Owning MINI is like being in an unhappy marriage. You had some wonderful moments, but you know you can’t let this go for long… You will ruin your life… Talks a lot about BMW family as well… so called German engineering perhaps!!!
Reviewed Dec. 15, 2017
- When the high beams are activated, the regular headlights go off. I use the high beams when I need MORE light, not the same amount but in a different direction.
- The middle headrest in the backseat obstructs the view of the back and I had to remove it.
- The kick-to-open trunk feature NEVER works, EVER. Even during the instructional demonstration when I was picking up the car, the salesman had trouble opening the trunk this way.
- The defogger has a long pause before the blower starts working.
- The center console is not very user friendly, and I am a tech savvy person. Using your phone’s Bluetooth for GPS is a nightmare.- The trunk door has opened on me, while I was driving, on multiple occasions. The key fob was either in my pocket or clipped to my belt when the button was accidentally pressed. There should be a lock that prevents the trunk from opening while the car is moving. The Clubman I have, has two swing-out doors, so it’s very easy for things to fall out of the open trunk when the car is moving.
- The low-profile run-flat tires suck. In eight months, I have gotten four flat tires. More information below.
The tires make this car unusable. As previously stated, I got four flat tires in eight months, I stopped driving the Mini in April, that's why it's only eight months even though we have had the Mini for a year. This is from normal driving, going up driveway curbs, and rolling over little potholes. I think paper mache tires would last longer. Each replacement tire from Mini costs $335. That's $1340 gone, not to mention the time to bring the car to Mini and waiting for the tire change, waking up super early to wait for the tow truck, frustration and stress, and safety issues as I have a baby in the car most of the time. It's all a scam to buy the tire insurance. The tires at BJ's Wholesale Club are $150 each and come with a lifetime guarantee. They are not run-flat but who cares, I know how to change a tire. It is ridiculous that Mini's tires are such garbage and not backed by any warranties, and are double the price of tires found elsewhere.
I bought a 1999 Honda Accord (for $1500) in April because I did not want to drive the Mini anymore, I simply did not want any more flat tires. For the price of 4 tires from Mini, I bought an older (19 year old) Honda which has run perfectly and has fewer inconveniences and disappointments than the 2017 Mini. I have driven the Accord for four months and we now call it the "good" car, and the "reliable" car. Every time we go over a pothole in the Accord, we say, "That would have been another flat tire on the Mini." I wrote this review in August 2017, and it is now December 2017. In four months the BJ’s tires have performed well with no flats. The tire tech at BJ’s said the Mini factory tires are garbage. If anyone else had problems with Mini’s tires please write about it. I think it is a big problem.
Reviewed Dec. 9, 2017
Updated on 03/26/2019: The last time I posted my Mini was in the shop (at 55k) having the head gasket replaced. 8k later the head gasket had to be replaced again. The shop wanted to re-check the car 500 miles after the repair, which they did, and all was well. Decided as soon as the first sunny, reasonably warm day came I was going to clean/wax the car and get rid of it. The other day fit the bill so I went to the auto parts store to buy wax, etc. Got out of the car and noticed the fan was running. Managed to make it back home without any lights coming on, but the fan continued to run.
10 minutes later I went to start it to move it a few feet in the driveway and the engine light came on and the car didn't want to start. The car just turned 65k and has always been maintained. We have mechanical breakdown coverage through our insurance and frankly I'm hoping the entire engine is bad and we can just get whatever they give us for it and be done with it. Absolutely a blast to drive --- but from a mechanical standpoint it's far and above THE worst car I've ever owned.
Original Review: Although my 2012 (hardtop) Mini is a blast to drive I will NEVER buy another one. Just turned 55k miles and I've already had to replace tires/rotors, ignition coils, and the water pump. It is currently in the shop with head gasket/engine repairs to the tune of $2,500.00. Thank goodness for the mechanical breakdown coverage we opted to buy when we bought the new Mini! It's absurd to have this many expensive repairs on a car with only 55k miles!!
Reviewed Dec. 7, 2017
I have a 2013 Mini Cooper Convertible (47k miles) which already had following problems: busted Spark plugs, Ignition coil replacement, Engine Leak, Blower motor and blower motor resistor, trunk latch sensors, etc. and Customer Service. My biggest problem is one of the most pathetic customer service of Mini USA. I will make sure that none of my family members or friends ever buy mini. #**Mini They sell you car and then don't give a ** about it. All they ever do is "we will document your complaint and we will handle it internally". WTF does that mean? If you don't have warranty on this dud, be ready to spend your hard earned $$.
Updated review: Nov. 30, 2017
In the end, I was contacted by an Executive Customer Care rep about my BBB complaint. She was professional and courteous and did everything she said she would do when she said she would do it. This was especially impressive given that her responses relied on many people around Thanksgiving vacation time. She said she did not know why the Regional Management Team would have turned down my request for a tow, and a week later, their decision was overturned. A day later, the new dealership contacted me to arrange EVERYTHING for just two days later. They said my MINI would be finished by Friday, but on Thursday morning, they contacted me to say I was moved to the front of the line and would have my MINI towed back to me, fixed up as good as new, a day early. MINI USA paid for EVERYTHING, and the new dealership took care of arranging the tow and the repair. When you find the right people in the company, I think they really DO care about their customers! One star off for having to work so hard to find the right people, but they have re-earned my business!
Original Review: Nov. 7, 2017
My 2006 MINI Cooper has been recalled for issues with the front airbag sensor. I have been instructed in writing to take my MINI to my dealership to have it repaired as it is not safe to drive, however, my dealership is Princeton MINI, which is now permanently closed. I am pregnant with our third child and do not have the ability to drive this unsafe vehicle to the next nearest dealership, which is located in Philadelphia. I called MINI customer relations to ask if I could be reimbursed if I took my MINI to my nearest BMW dealership that has been servicing my vehicle. The customer service escalation supervisor, Samuel, declined. I then asked if MINI would pay to have the vehicle towed to that MINI dealership in Philadelphia and towed back to me.
I was instructed by Samuel to call that dealership myself and obtain a cost: $422. MINI has now declined that option, too. I asked what other recourse I had in this matter since my dealership no longer exists and I am unable to drive an unsafe vehicle such a long distance, and I was told that I had none. MINI's decision is final. I asked if that meant that MINI didn't care about their customers, and I was told that "that's a rather harsh way of putting it, but yes". MINI will throw away a customer over $422!
Reviewed Oct. 25, 2017
I paid close to 30K for a loaded Mini 2007 Cooper S and spent the next 9 years regretting my decision. From the beginning, the car was back and forth to the dealership, 48 times over a 9 year period. This included both scheduled maintenance, mechanical problems, and (14) run-flat tire replacements. In addition to what was covered by the warranty, my out of pocket costs approached 20K. In retrospect, could have purchased a way nicer car for the money. I grew up in England loving the MINI, but my first experience with ownership was brutally disappointing. The transmission failed at 95K miles (it was an automatic, NO excuse for the trans to go with less than 100K miles) and another MINI bit the dust.
The Mini Corp. tried to make it right by pressuring the dealership to work with me, but the car was a losing proposition. I was optimistic for the first 3 years of owning the case, but the harsh reality is that is was a lemon... a bitter, sour lemon that has spoiled my fond memories of the Mini. The car was poorly designed and engineered, and no amount of customer support, no warranty, no amount of Chex Mix or free Starbucks coffee can substitute for a quality product.
Reviewed Oct. 18, 2017
My 2012 Mini Cooper S Coupe with 40k miles has had so many things wrong with it, I’m not sure where to start. Here’s a current list of error messages: Coolant temperature sensor, signal is permanently stuck at low. Fuel tank ventilation system and purge air system, micro leak, leak greater than .5mm. Signal, coolant temperature from engine management. Tail lamp 1 faulty. Break light right faulty. Directional indicator, rear light faulty. Trunk door does not unlatch. I’m sure by the time these are fixed there’ll be a new list. This car has been in the shop from day one.
Reviewed Sept. 12, 2017
Wife had been looking for a new car - one that "fit" her personality - and chose to order a top of the line Mini - specifically a fully loaded 2018 John Copper Works Countryman All4. After waiting for almost 3 months to have the car delivered from Belgium (BMW) factory, we took the train down to Mini of Portland to pick up her car. Upon inspection we noticed white slime coming from outside the interior of the car and staining the black trim. "Don't worry we will get it cleaned up for you" was the manager's response. After driving it 2 hrs home we noticed the next day that the black trim molding was stained as the Clear Coat (extra by necessary living in the west mountain regions) was bubbling in the front bumper.
After taking a day off from work it was brought to the dealership where I was told there was a notice out from BMW but since the model of the car they hadn't received it from corporate so they wouldn't fix it because they would have to pay for it!!! Doesn't matter that it is a 4 hour round trip plus my cost away from work. When it was finally down they had to take the hood off and clean the "slime" off - which is what they stated was used to prevent rust from the transatlantic trip. OK, if that is what a takes, even if it was inconvenient and expensive for us. She wanted her dream car and said it was worth it.
A week later the white slime was back and a passenger side window molding fell off. Called the dealer and they said to take another day off from work and make a four hour trip down - of course at my convenience. While trying to figure when to take it down we noticed that some of the Mini medallions that are throughout the interior were starting to peel off. I finally got so angry I called the Mothership; BMW of North America to file a complaint. After nearly 2 weeks I was called today and told I had to deal with the dealership only and that BMW of North America had "nothing to do with."
I said the dealership didn't build it and that BMW of North America does indeed have everything to do with it as they represent the brand and factory and that whether a car cost $5,000 or $5,000,000 there should be no reason for shabby workmanship. He continued to deflect responsibility until I just disconnected the call. So, save your money and buy a used Yugo - at least you know the quality to expect.
Reviewed Aug. 30, 2017
The Clubman is a good entry model for first Mini. I've owned mine for over a year with no issues to date other than regular maintenance. I use my hatch like a compact truck. It has power enough to carry 10 40-pound bags of wood pellets. I would only consider the 6 speed manual as it makes the car a hoot to drive.
Reviewed July 27, 2017
I purchased my Mini from a Mini dealership four years ago. It was a used "certified" car. In the time that I have had it, I have replaced every major part, including clutch, alternator, water pump, thermostat housing, all coils, timing chain, cooling fan motor, blower motor, both rear electronic locks, headlights, brakes, and even the passenger seat (the airbag detection sensor went out). Even though I did most of the work myself, I've spent over 6500.00 on it. If I had a shop do it, it would have been well over 10,000.00. I DO NOT recommend anyone buy a Mini. I am paying it off and selling it. I'm done.
Reviewed July 21, 2017
Last Friday when I was driving home and my 2015 Mini hit a telephone pole. The car hit the pole at about 35 MPH on the driver's side at about the level of the headlight. The car was totaled. For whatever reason, no airbag was deployed. I hit the steering wheel with my chest and have bruised ribs but fortunately I am going to be OK (I was wearing a seatbelt). Up until now I was a loyal Mini owner (this was my second) but I am concerned how this car could hit and damage a telephone pole so severely it had to be replaced, without airbag deployment. More of a concern was what if the accident was even more severe. Has this happened to others? Obviously, my replacement vehicle will not be a Mini but others may want to use this as a cautionary tale.
Reviewed July 17, 2017
OK, my last review gave the 2014 Cooper S manual trans a 4 star rating. I'll retract that now. My 3 yr lease was coming to an end and I did 6 months of research on sub compacts w/6spd man trans, turbo, power seat on driver's side, at a minimum, & good repair ratings, dealership close by. I could not wait to get rid of the MINI, the driver's seat was killing me. I didn't realize how irritating the dash functionality was until I leased a 2017 Chevy Sonic Premier, that's right a CHEVY! First domestic model car since 1976. 15 K less than a high end MINI. Fully loaded, great radio, intuitive controls all the way around, comfortable seat, easy shifting, 32 mpg on mostly suburban, inner city driving, not as noisy as the MINI. No complaints. The standard features on this model would have been pricey extras on a comparable MINI.
My last hours as MINI owner had me wondering if it was going to make it through the 20 mile trip to the dealers. It had been sitting for 3 days and would not go into 1st or 2nd for a few minutes. Okay, my Sonic is not cute as a Volcanic Orange button, its turbo is not a rocket like the MINI's was. And, it looks like a Chevy. I had my own personal paradigm shift on what was important to me in a car. After owning 3 Euro cars for the past 25 years, Volvo, Volvo, MINI, I decided I was done, done, done. If you have the need for a cute car, the MINI certainly is that, but you'll find the irritation factors outweigh the cutes in about 17 months or less. BTW, I'm not seeing 2014 Volcanic Orange MINIs on the roads/highways lately. I assume they all went to the bone yard (auction) like mine did.
Reviewed July 16, 2017
I am a super fans of MINI COOPER since I was a teenage girl. I always wanna have Mini as my first dream car. With decades of hard work in my career, my saving money got enough to lease it. When I got the car and sent it to insurance company, the inspection report showed me that it is a used car with over 9 thousand miles on it! On 7/11/17, a dealer name Enrique ** from Mini of Morristown, NJ said found a car to me, but he never ever mention it is an used car. This is such a trick because the sales just wanted to make money out of me and push me to sign without explaining and showing me everything. What a “great” service! A sales push customer to sign? NO ONE WANTS TO LEASE A LOANER OR USED CAR!
The dealer Enrique ** told me the car is $32,000, but it is only $26,997. I have paid $3,000 down, $270.5 per monthly of 35 months by leasing. And a maintenance service fee $600 package (I called MINI Service it is only $399). Again, I want to lease a new car, not a second hand or loaner car. The main point is NO ONE mention it is a 9,662 miles loaner car or a pre-own car until I found out, this is such a fraudulent conduct.
On 7/14/2017, I called the manager Omar **, he is not helping to get this case done, he yelled at me, speak so loudly, and didn't even say sorry to me. Just say: "bring the car back, I give your money back." I took 2 days off, driving 2 hours from New York City to NJ, spend my time to deal with the dealer, and I am a client and big fan of MINI, I should not deserve they have this kind of attitude to me!
All in all, I cannot believe that MINI Morristown Dealership is so rude and deceitful! I have my friend accompany with me, so that I have all the text messages can be used as evidences. It destroyed my dream of the first mini car I have. I need to have my right back! I need an apology and solution on this as soon as possible. If your company just try to let it go and fool me, then I will file complaint to NJ Consumer Affairs, BBB. Furthermore, I will report it on all the medias since I am working in the media and PR field for 5 years, I will use all of my connections to get my fight back! Even seriously, sue Mini of Morristown. I am NEVER THAN EVER DISAPPOINTED!!! Shame on Mini of Morristown!!!
Reviewed July 7, 2017
First, I am not a fan of BMW products. We owned a 2006 X3 which was purchased CPO from a BMW dealer here in NH in 2008. Had the car 6 years and it was at the dealer 11 times during the first 3 years of ownership for warranty repairs. Torn engine mount, failed sunroof controller, failed ECM, failed radio, failed drivers seat memory module, failed rear door latch, failed brake light, failed airbag wiring harness, broken rear coil spring, phantom check gas cap lights, multiple instances of gross engine misfiring when started which the dealer was never able to diagnose. And then after it went out of warranty, the troubles continued: broken other rear coil spring, failed CV joint, leaking oil filter mount.
In 2014, I convinced my wife to get rid of it at 105K miles because it was evident it was going to be a money pit. She then saw and fell in love with a used 2012 Mini Clubman S. Low miles, well taken care of, fun to drive. Seemed to be a good car and I stupidly thought that, perhaps, BMW had addressed their quality problems so we decided to buy it. The Mini had 23,000 miles and was still under warranty so I thought, "OK. The car is a daily driver that is not abused in any way and only driven on paved roads."
Car went in for a service at ~28,000 miles; nothing wrong. Went in again just after the warranty expired for a bad ABS sensor in the right front wheel and the dealer was nice enough to fix it at no charge. Run flat tires were replaced with non-run flats at around 40,000 miles. Always hated the run flats because of the very harsh ride. You could feel every imperfection in the road. New tires were great and gave a much improved ride quality.
Right around 50K started hearing a droning sound from the front end and the tires started wearing oddly. I am an excellent mechanic and have been doing all my own car repairs for 40+ years. Oil changes, brakes, shocks, engine repairs, transmissions, torque converters; you name it, I've done it. So I quickly found that both front wheel bearing assemblies were bad. I mean wobbly, sloppy loose bad. Car was out of warranty and I knew Mini would charge an arm and a leg for the repairs so I did them myself and saved $$. Not happy about wheel bearings going bad at 50K but, oh well, it wasn't an expensive fix because I did the work myself. Probably caused by the crappy run flats transferring shock and vibration to the suspension.
No further problems... until now. Car has 60K on it. The other day all three of our cars were in the driveway and my sons and I were standing there when we heard a loud "ping" sound. Couldn't localize where it came from but I know the sound of metal snapping. So we quickly checked over all three cars but didn't find anything. A few minutes later I asked my son to move the Mini so we could play basketball. He starts the car, puts it in reverse and the moment he started moving backwards, the left front dropped 4 inches with a bang.
Got the car up on the jack, pulled the tire off and saw that the coil spring had snapped about 1 full coil up from the bottom. I was dumbfounded!! I couldn't believe that a car with 60K would have a spring break let alone break while sitting still in the driveway. Other than the BMW, I've never had a car or know anyone who's seen a coil spring break like that. Thank God it happened in the driveway and not on the highway as I'm sure that the sudden change in the steering geometry would have caused a potentially fatal accident.
Called the Mini dealer 35 miles away in Bedford, NH and explained the situation and that I wasn't happy about the coil spring breaking at 60,000 miles and potentially putting my wife's life in danger. I asked them to send a wrecker and get the car and replace the spring for free because a close inspection of the break clearly shows it had cracked at some point, rust had invaded the crack and weakened it. This is clearly a defective spring. And, while they were at it, they should also replace the right spring too because now it couldn't be trusted either.
They refused to do anything. Said it was normal for springs to break. Told me it was my problem to get the car to them if I wanted them to repair it but they would be happy to sell me a new strut assembly (which they didn't have in stock anyways) if I wanted to do it myself. We went round and round about the defective spring being Mini's problem, not mine, but they wouldn't budge. Suggested I contact Mini USA which I did.
After waiting 3 days I was told that I had to get the entire car to Mini of Bedford, at my expense, for them to "diagnose" the problem but that there was no guarantee Mini USA would pay for the repairs. I told the nice woman that the diagnosis was very simple: The defective spring broke! I explained that it made no sense for me to pay $250+ to have the car towed to the dealer, have them "diagnose" the broken spring at $120/hr, then tell me I would have to pay for repairs (another $300+ for the part(s)/labor) when I can get new strut assy for $125? So I would potentially be out $500+ for their defective spring. And, if I chose to repair it myself, then I'm on the hook for another $250 tow back to my house?
She said Mini USA would not consider doing anything until the car was brought to the dealer. I offered to take pictures of everything and send them to the dealer and anyone else inside Mini/BMW. I offered to remove the strut assembly and bring it to the dealer for them to look at. I offered to do all the repair work myself if they would pay for the parts, since, after all, the spring is defective. She refused it all. I asked if we could escalate this issue higher inside Mini USA. She said no, she was the highest person who would deal with this.
Mini/BMW does not stand behind their products at all and does not give a crap if their defective parts could cause fatal accidents. I am through with BMW forever. I've learned the hard way that they build cheap cars with cheap parts and that they could care less about driver safety. A coil spring is a vital part in any suspension and for one to break with so little miles is totally unacceptable to me. There's no way you can convince me that it's normal for a coil spring to break under normal use.
When the X3 had the broken rear spring I did a little research and found that BMW used to use a German company for their springs but had switched to a Romanian company in the early 2000s. Since then, hundreds of reports cases of broken suspension springs across all their models. I don't know why there hasn't been a NTSB investigation/recall yet.
Reviewed May 25, 2017
Horrible Mini Service Experience: On Wednesday, May 24, I called a Mini Cooper dealership in Burlington, VT. A mechanic I use down here in Southern Vermont told me I need new rotors and brake pads. Before I drive two+ hours to Burlington, I want to be SURE these items are covered in the extended warranty I purchased. After a pause, I was told "Yes they are - we'll change your oil and get you new rotors and pads." I wanted to be 100% sure. So after hearing this, I cancelled work on Thursday and left on the TWO HOUR drive to Burlington. This is the result:
I waited in the waiting room for an hour and a half while my car was being serviced, at which point someone from the Service Dept came out - and handed me an estimate for over $1,100.00. "Your calipers are seeping." I said I didn't want the new calipers - I planned on trading the car in soon. I didn't hear anything else: "Okay" was the reply from the Service Dept Rep. He came back 30 minutes later and said "You're all set." But the funny thing was the lack of any indication of rotors and pads on the bill. I went out to my car, and saw there was no brake work done, at all. I was not informed of this - I could have driven off thinking I had new brakes. Instead I still had the dangerous situation I drove the two hours to Burlington to have fixed.
I went back into to Service dept and wanted to know why they had not replaced the rotors and pads. The reply was: "This is tricky" - just what you want to hear from an auto dealership. "Your calipers were seeping, and this voided the warranty." Before I could go any further he then dropped another bomb: "And your warranty doesn't cover the rotors and pads anyway."
So that was three hundred miles and five hours of driving - for absolutely nothing. I'm getting out of Mini Coopers as a result of this experience, and I would strongly advise anyone to STEER CLEAR of any and all Extended Warranty offers made by any car dealership - it is a complete con job. And you might want to consider this as well: after 70,000 miles, these cars become incredibly unreliable and expensive to own: AT 70,000 miles, things started to go expensively wrong: another dealership, a Mini dealer in Albany, NY, told me I needed a new thermostat - and wanted $1000.00 ($975.00) for the repair.
I said no thank you - and took it to a certified independent BMW mechanic, and got the exact same job done for under $500.00. I needn't tell you - if you have the deep pockets and don't mind being ripped off on a continuing basis - by all means keep using the Mini Cooper dealerships. They are more than happy to have your business. They will never get mine again.
Reviewed May 17, 2017
The problems with the Mini Cooper are two-fold: 1) the design of the car is atrocious. 2) the maker & the service are designed to financially abuse the purchaser. First, the design flaws: OK, this car was designed as a toy, not as a practical piece of transportation. But why did they make the dipstick impossible to read? Why did they go out of their way to make the clock a brain twister to reset the hours (which we do twice a year in America)? Why did they make it so that putting the windows up and down while driving is actually a painful distraction from driving?
Other than that, the car is small but has terrible fuel efficiency. It is too small for road trips (unless you really, really like this car), too small for carrying much more than a few groceries, and too small for anyone with children. Yet it is not a luxury sports car, and it sure isn't an economy model. The ride is nauseating. There is such turbo-lag that it is dangerous to try to pull into fast-moving traffic because your car will wait a beat or two before lurching forward.
NOW, the use of this car as an instrument of financial abuse: this car is designed to take your money away from you. My wife bought it to drive to the train station and yoga on weekends (not good for anything else, really). She bought it as a "Certified" used car from the Mini dealer. In a year and a half, she put on 900 miles. I took it in for an oil change - and they told me I had to replace the brake fluid ($150) as well as the "micro-filter" ($110). Another 18 months, another 1700 miles -and THIS TIME the dealer wants us to spend more than $3,700 to fix all the little things they say are rotting off the car everywhere they look. To review, with oil changes, that is more than $4,000 in maintenance to drive a "Certified" car 2600 miles over 3 years. Good thing / bad thing? BAD THING! Bad bad bad car!
Reviewed May 11, 2017
Bought my Mini new in 2010 and absolutely loved it. Always had the dealer service done to schedule. Had very few small issues for the first several years. I had approximately 36,000 miles after 4 years then took a couple of cross country trips and added a quick 20,000 miles. I love good road trips and my Mini is plenty fast and fun. With the over 50k on the odo my engine had an oil leak. Got it fixed pronto for $300, shop never did tell me which cover blew out. Just that it was a cover on the side of the engine??! No problem they fixed it. At about 64,000 miles I noticed my coolant pressure tank needed coolant. Not much but enough to know I had a coolant leak somewhere.
I did a search online and found my water pump was still covered under a 7 year 80,000 mile special warranty so I took it to the dealer for the work. Well the water pump is bad but so is the thermostat and hose. Pump covered, thermostat not!!! The dealer wants $800 and change. I can't afford the 800 so I'll have to keep a close eye on coolant levels. I think Mini Coopers have an ongoing issue with water pumps and thermostats, wouldn't you think the thermostat would also be covered. Crazy! So if you buy a used Mini with 50k or more miles make plans to cough up big bucks for repairs that should be considered defective and covered under warranty.
Reviewed April 1, 2017
The Mini is fun to drive, has been reliable and almost trouble free. It is also comfortable and spacious for its size. Annoying things are a poorly designed heater, it only produces heat or demisting the glass when set to the highest and noisiest setting, the AC is very poor. The windshield wiper just has two speeds fast and very fast, great if raining hard but a pain in drizzle or lighter rain as one has to constantly turn the wipers on and off. Hate the no flat tires, the car has no spare or jack, so effectively cannot drive further than 50 miles from the dealer as the low flat tires can only be fixed by them or more likely replaced at $500 a pop. If Mini had the common sense to fix these 3 basic issues, they would have a terrific car.
Reviewed March 30, 2017
2 years ago I found my beautiful Mini Cooper Convertible, a beefy convertible I've wanted since I was a kid! Fun to drive, but not nearly enough power. I feel like it was at the Dealer getting services a LOT but it has 19800 when I bought it and MINI covered the maintenance/service up to 36k which was a dream. Tires had to be replaced due to them not being rotated before I bought it. I did start driving 25mi each way to work in LA traffic, but this has gotten ridiculous.
In May of 2016, I noticed my oil light coming on. I didn't think much of it until my bf took it to the dealer and they stated it was just really low on oil and since I was close to getting an oil change, went ahead with the service. 5 months later, I noticed my car sounding weird/grinding. Checked the oil level and you can barely read the stupid dipstick in this car. Looked fine. Checked an hour later and it was EMPTY! There was NO OIL. I filled it with 5 quarts! I called MINI and other shops and this is "normal"?! How is burning 5 quarts of oil and having little to no notification normal?
FFW to Feb 2017, My car has always lacked a lot of Gusto, but I noticed it sputtering then accelerating, esp on the freeway around 2000 rpm. I thought it may be a fuel line issue and needed a flush. Called a mechanic who specializes in MINIs, and he said it sounded like it may be a trans issue. Took it to AAMCO and sure enough my transmission has to be rebuilt/replaced. MINIs powertrain warranty ends at 4 years 50k, My car is 4 years, 3mo and has 51k. BS! Luckily I purchased an extended warranty from the dealer I bought it from (not MINI) and after fighting with them for a MONTH I got a used transmission put in. I'm getting it today but I'm seriously considering getting rid of it even though I am upside-down on my loan. This is ridic! Not to mention the stupid brakes/rotors have to be done at the same time. I knew MINIs needed some love, but this is too damn much.
Reviewed March 13, 2017
My daughter and step-daughter both bought new Mini Coopers in 2003. They drove them and loved them until 2013 when they both bought new ones - then my daughter gave me her 2003 because my Kia SUV was a repair nightmare. I have had nothing but good luck with the auto... And I do maintain it as I'm supposed to. Last year my power steering pump went out - cost $808 to replace. Then I found out Mini had a recall on it so I sent them my bill and a letter. Now, remember, the car at this point was 13 years old, and they refunded every penny of my repair. Now how can you beat that? I get great mileage, everything works great. Yes, I've had normal repairs done, but the only complaint I have is there is a lot of road noise which has been corrected with the newer Mini's. PLUS... No one realizes this car is now 14 years old - looks like the new ones.
Reviewed March 11, 2017
I wish I read the reviews before purchasing a 2010 Mini Cooper Clubman S. Mechanically, this has to be the absolute worst car ever. Let start with the timing chain. Didn't snap once BUT twice, even after the recall fix. Then, within the same month, the thermohousing unit cracked and cause coolant to run out of the car. That was a lovely $500 fix. Then the AC compressor went a month later, that was. $1200 fix. The S model also burns oil, I have to carry a few quarts of 5W-30 on me at all times (that's no joke, if you open my trunk there's two bottles in there). My most recent problem is the latch that locks the truck doesn't shut. I have to fiddle with the latch every time I try to close it. Lastly, where the spare tires goes in the trunk, there was about a gallon of water sloshing around back there.
Anyone reading this and thinking about purchasing a Mini; don't. Believe the reviews here. I wish I did and now I'm paying for it. That leads me to my last complaint: Mini doesn't care. I made the mistake of going there twice for my timing chain and it was the biggest mistake. They'll also find several other problems that do not exist. My Mini has enough problems. I don't need fake ones. Go buy a Toyota or Honda. Seriously, stay away.
Reviewed March 6, 2017
2009 Mini Cooper S owner - In 2014 It was love at first sight, so much so that I flew to Colorado to Ralph Schomp Mini to pick up my car and make the drive back to Texas. A real beauty - pepper white with blue racing stripes, a blue jean style convertible top, gorgeous black rims, paddle shifters, heated leather seats, and only 30k miles!! I should have done my research. This year is a "lemon". There is a huge class action lawsuit where Mini admits the Timing Chain is defective. Shortly after buying my car (in 2014) I received a notice in the mail regarding the lawsuit. Of course, I panicked and went to the nearest Mini Dealership, Momentum Mini, who calmed all my insecurities stating the timing chain was replaced and handled by Ralph Schomp Mini.
Funny thing is in February of 2017 my car started the famous "Death Rattle" (go ahead and google it). The class action lawsuit was good for 7 years of 100,000 miles for the noted years with the defective timing chain. Here I am with my Mini in the dealership, around 2.5 years after purchasing (and after the timing chain was "replaced") and I'm told the entire part was not in fact replaced, only looked at, and Mini decided the entire timing chain kit did not need replaced. Mini has DENIED any liability in this defective part of in the improper replacement. My bill is now running well over $2,000. I WILL NEVER BUY ANOTHER MINI... and I was the owner of two. My mistake. Mini has soured me. Do your due diligence and read the reviews online. Many people this year are experiencing multiple timing chain replacements among many other repairs. It's not worth it... and they're not a company that stands behind their product or their customers. Awful.
Reviewed March 2, 2017
One star for the Mini dealership, four stars for the car. I own a 2007 Mini Cooper S that I have owned for three years with just over 100,000 miles. I absolutely love it. The car did have a major oil leak, but my boyfriend (who is a trained mechanic but doesn't work for a garage) and I bought a kit from Detroit Tuned and rebuilt the turbo ourselves based. Using Mini forums for people who had a similar leak was a huge help. We repaired it for a tiny fraction of the cost it would have been at the mini dealership. It's not perfect, but the leak is fixed. Oil leak aside, this car does consume a lot of oil and you need to keep an eye on it. There have been a couple of other minor issues, but paying close attention to the car made it easy to nip those in the bud.
I don't trust the dealership at all since I went in for a quote on the oil leak and they quoted me five grand for that repair and a bunch of other repairs I didn't need. For example, I had a faulty brake sensor and they quoted me all new brakes despite the fact that they were brand new and I'd just replaced them. If you get a Mini, I highly recommend NOT getting your repairs done at the dealership unless it's totally under warranty. You're paying for the brand with them, not the repairs. Despite all of this, I love the car. Not a day goes by that I regret buying this car. It fits me, it's fun to drive, I enjoy how compact it is but I can still haul tons of stuff. I'm looking right now to trade mine in for a newer one, simply because it's getting older and I might as well upgrade to some newer features while there is still a strong trade-in value.
Moral of the story, this isn't a car you can just drive and ignore between oil changes, but a car that you need to pay close attention to otherwise it can become high maintenance. And find an independent shop or friend who knows auto mechanics, and know what the common issues are with these cars before you buy so you can anticipate them. That may sound like a lot of unnecessary work, but this is more of a little novelty sports car than your run of the mill family car. It needs a little extra love.
Reviewed March 2, 2017
Summary: My Mini had bad quality, and almost killed me twice in 3 days; horrible service; completely unacceptable. Car situation: 6 months old, around 4,000miles, purchased Aug. 2016 from mini of St. Louis. Details about car quality: 2/26 Sun.: When I drove on highway, my car lost power immediately. Luckily I could make it to road shoulder. Car was towed to Mini at the same night. I got my car back on 2/27 and was told that this issue was caused by bad gas. But I only went to Sam's Club to get premiums gas. After I got my car, I drove home directly.
This morning 2/28, I drove my car to work. My car was broke down again when I was driving on highway around 7am which was rush hour. This time, I couldn't make it to road side, because there was too much traffic and I was using most left lane. Due to drivetrain malfunction which was shown on the panel of the car, the car stopped on most left lane. I almost got killed by this situation. I had to call 911 to get help. Policemen came over to shut down the highway and pushed my car from the left lane to the road shoulder.
How could my car broke down when it's just 6 months old and only has 4,000 miles? How could Mini of St. Louis gave me the car without fixing it and put me in life threaten situation??? What's really wrong with my car??? What's Mini quality??? My Mini almost killed me twice in 1 week!!! Details about service: Mini road service: 2/26 Sun. When I called Mini road side service, they used 1 hour to locate my car, when I was stuck on highway. Your road service finally located me and told me the tow car would show up in 50 mins. After 50 mins, your customer service called me and told me the driver cancelled it. And she told me they couldn't find any tow car and asked me to leave my car and would tow my car next morning on the highway. I refused it. I told her I was on the highway, nowhere to go and worried about my car would be hit by other cars. Finally she agreed to help me to find another tow car which showed up around 1 hour later.
Totally, I sat in my car around 3 hours on highway to get your help. That's unacceptable!!! This morning, when my car broke down again on highway, I called Mini of St. Louis to get help. But they answered my call and refused to help me and asked me to call Mini road side service. When I called Mini road side, your customer service asked me to call local service and told me that I could get service quicker. How could both sides just kick me around when I was forced to park on the high speed lane. Finally, road side service agreed to help me and the tow car shown up around 9 am. Total 2 hours. Police station has this record, since they came over to shut down the highway and moved my car.
Mini of St. Louis dealer shop service: gave me back the unfixed car and put me in danger. This afternoon, I went to Mini of St. Louis and told the sales manager what happened again and requested to changed to another new car. Because what has happened to me, I couldn't continue to trust this Mini. The sales manager refused to replace my trouble vehicle with new Mini. And he told me I was unreasonable!!! This car and service threatened my life twice, and the response they gave me was totally unacceptable.
Reviewed Feb. 25, 2017
2010 Mini S extended warranty - OK I purchased my Mini about a year and a half, bought all the bells and whistles to protect it from major work inside and out. 2 months after check engine light came on. Took it in, "Oh it is just the sensor BUT you need new spark plugs." OK well should be covered NOT paid over $200 and they reset the sensor. My Mini run hot, towed it to the shop and it needs a lot of work. Now seems since I have been changing the oil myself they do not wanna honor my extended warranty to fix what is a $2,300.00 buncha crap stuff. So my question is is my 2010 Mini S extended warranty voided since I like saving money and not driving so far to the dealership for oil changes?
Reviewed Feb. 17, 2017
My son was excited to buy his first car. Bought a 2007 Mini Cooper S fall of 2016 and this week the timing chain broke while he was on the freeway. Lucky he was able to make it off the freeway before he was hit. He found out that the timing chain was recalled. The recall was extended to 7 year or 100,000 miles last January 2016. But that wouldn't do him any good as his car is now 10 years old. What was the purpose of BMW doing a recall that most owners couldn't even get. When the chain broke it dented his valve and now he is stuck with a $3000 bill. He is a new college graduate and trying to make it in the world, to be screwed over by Mini Cooper/BMW.
Reviewed Jan. 31, 2017
Don't ever buy a Mini Cooper new or used. Awful awful awful. I purchased a new Mini Cooper S in February 2007 and just recently traded it in for another car after driving only 85k miles. A partial list of what was replaced or fixed - two timing chains, two high pressure fuel pumps, two engine computers, two thermostats, two sets of spark plugs, one water pump, two walnut cleanings of the intake manifold, turbocharger oil line + other nightmares that I would just as soon forget. Not to mention bmw brakes having to be replaced every 20k ($800.00 per axle) and clutch (it was a manual) at 50k when most for me last >100k ($2500.00). It is critical if you own one of these to check the oil periodically as it will use some. Many of the engine failure problems that happen are because all the oil goes and the vehicle dies. The vehicle will give you no warning of low oil. It is the owner's liability.
I traded the vehicle to a dealership because I could not in good faith inflict it on someone directly. Fortunately, between factory and extended warranty did not have to pay that much to repair BUT no car should have this many problems. Engine warning lights would keep coming on than going away and after a few years never could trust the car to not breakdown so stopped driving it long distances. The mechanics has a hard time diagnosing these random failures so had to wait till could hold the code for them to fix. This is not a car that a regular repair shop could easily diagnose. If it was complex or an engine code, had to go to the dealer. Have owned regular BMWs before and really liked them. Do not understand how BMW could attach itself to a product this bad.
Reviewed Jan. 19, 2017
I bought my Mini at East Bay Mini but soon realized that going to Mini of Marin was a lot easier than the drive to the East Bay, and so with that being said that is how I arrived at Mini of Marin. I feel that my 2009 Mini Cooper S was a lemon from the get-go. I have had nonstop problems with this car since purchasing it. The car has 67,000 mi at the time of this review. The reason I was prompted to write a review is because of negligence by Mini of Marin during yet again another servicing. This time I took the car in because I claimed the car was popping out of 2nd gear, they claimed the car was doing no such thing but kept the car for almost a week and after getting it back it never popped out (so why would you need to keep it that long if there was nothing wrong with it).
So I have it back for a week plus and never opened the passenger door and today I opened the passenger door and find that the metal runner alongside the seat that says Cooper S is no longer sticking to the floor and is bent and making a terrible noise upon closing the door. I have always been very pleasant which is saying a lot after how many times this car has been in the shop, but there is a limit to how much abuse a customer can take. I really wanted to write a review to the Headquarters of Mini but I felt it would land on deaf ears. Within the last year this car has been cooked 2 times for carbon build up, had a new engine (which Mini headquarters required me to pay a portion, even though the car only has 60,000 plus miles), new clutch, popping out of 2nd gear. I feel like I spend more time at the Mini of Marin dealership than I do at my job.
Reviewed Jan. 17, 2017
The cars are garbage - trust what you're reading online because the issues are real. The dealers say "well" it's a BMW - when your service bill is regularly $800-$4000. Well then I guess Volkswagen charges their customers PORSCHE repair rates? FIAT - Lamborghini? Turbo replacement - 70,000 miles = $4,000, clutch replacement 60,000 miles = $2,800 the whole front end of the car comes off, 2 water pumps & two tows!
Car sucks oil like the Exxon Valdez 1qt every 1k miles at least and you have to check it ALL THE TIME. I haven't had to do that since my first car in 1987 - which was built in the 70's!!!! RUN FLATS SUCK - harsh ride, costly to replace - TPSS sensors $199 each. Car engine clacks/rattles/ ticks/hesitates (turbo). Instrument cluster lighting - pixels go out. Third brake light - no longer working - $300 + labor. Convertible top wear (rubbing the mechanism) dealer says outside influence/tear - but it ISN'T MINI Corporate doesn't want to hear it - doesn't acknowledge anything let alone work with you.
The good things are it's a good looking car, fun to drive but not near enough to offset the horrific expenses to keep it maintained and fix the amazing amount of problems that come up. Like others in the forum say - MINI Corporate considers everything to be your problem - too bad, so sad - next customer please. Well not me. Can't wait to get rid of it.
Reviewed Jan. 10, 2017
Had my 2013 Mini Cooper base convertible serviced at Mini of Pittsburgh, and was to be charged $855 to replace 4 spark plugs and 4 coils. My Mini only has 53,000 miles on it. Mechanic was supposed to call me before they made any repairs, and I had to call them to find out what was going on. The mechanic led me to believe the repairs were already done or in progress, then quoted me the cost. He then also tried to talk me in to having a new belt put on. I Asked if all 4 coils and plugs were bad and the mechanic said no, but they had to replace them all per Mini. I told the mechanic that I was in shock at the cost and finally agreed to take the cost down to $759. $400 in parts over $300 in labor plus cost of diagnosis!
You should be ashamed for screwing people like this. I will never recommend or purchase another Mini, and in fact will be getting rid of it asap. Spark plugs aren't supposed to be changed until 60,000 miles, and the coils failing at 53,000? I'm posting my experience and complaints with Mini and Mini of Pittsburgh with the BBB and online sites.
Reviewed Jan. 2, 2017
I've never owned a car so fun to drive. My 2010 Mini Cooper S Clubman 6-Speed had plenty of spunk and was on rails. That's where the joy ended. The downhill started with an engine light at 100K miles. After $2,700 in suspicious repairs, I was told I wasn't driving it right. 6 months later, without any warning from the amazing computers, the timing chain broke. Now I have a great looking car that needs $10K in repairs. The dealership in Portland has been accommodating with loaners, etc., but they aren't admitting these vehicles are not designed for higher mileage and they are all too willing to keep bleeding me dry with the repair bills. I have thought about having a third party replace the engine for $7K, but with the poor reliability, I may just junk the car instead of sinking more good money after bad. Will not be buying another Mini.
Reviewed Oct. 24, 2016
Have a 2010 mini clubman and once it hit 80000 miles, of course the extended contract (yes, I too thought it was a warranty) expired, I have had nothing but problems. Refuse to go back to dealer 1 hr from home. First the engine fluid leak, $1000 repair, then engine light is on. Codes indicate it's the thermostat so they replace the entire thing, another $600. Five days later, engine light back on, car sounds terrible, fan runs after turn off car, and brake light is out. Mechanic now can't figure out what the codes mean when running diagnostic tests. Can't catch a break - but will be selling as soon as possible provided someone will buy!!! Will never buy another MINI.
Reviewed Oct. 22, 2016
I have a Mini Hardtop. I loved this car. I have it all decked out. Now I just hate it and rather have a honda. I have taken care of all common maintenance. My car only has 34000 miles, and here go my problems. Car doesn't want to idle, driving rough, does not feel like it wants to shift (I have manual). I took it to repair and all the fuses needed replaced and the car surprisingly was eating oil. 1 month after repair, I am back at it again, getting it towed to find out what the issue is now. I already had the computer reset 2x at dealer. Now it won't start although the lights and radio will not work. I am so disappointed.
Reviewed Oct. 19, 2016
I have a MINI 2009 Clubman S. At 48000 miles, I had to replace the turbo. At 58000, I had to replace the engine for a failed timing chain. I will have put 10000 more into a car costing 28000 with 56000 miles total. Both the turbo and the timing chain gave me no warning lights from the super duper computer system I was sold on. My dealership in Memphis Tn is horrible as well. I went to one of the dealerships in North Atlanta, Wonderful service! I had been missing the passenger foot mat for all the visits to the Memphis location for years. They never replaced it. The Atlanta dealer did at no charge. I did not even ask. I am at my wits end with my dealership and this lemon of a car. I am talking to an attorney tomorrow.
Reviewed Oct. 12, 2016
My wife and I purchased a 2010 Mini Cooper convertible at Greenville, S.C. in Sept. of 2010. The vehicle was fun to drive and could easily bring out the teenager in you. After over 5 hours of being brow beat in the dealership, we left with what we were led to believe was a 5 year, 100k, extended warranty. We sadly found out that it was an extended service contract. We also found out that, at this dealership 2 hours from us, there always happened to be over $100 in work needing to be done that wasn't covered. This quickly rose to $500-600 each visit. When we took our first trip of over 2 days or went to buy more than 2 bags of groceries we quickly learned the best way to put items in the rear seat was to lower the top. So much for the $500 rear seat cover I ordered. We stopped using the rip off artists in Greenville, finding a repair facility locally that is reputable and does fantastic work, though the expense of service was still high due to Mini's pricing.
Recently the engine light has been coming on and the vehicle began skipping. Our repair shop did all they could, sometimes at no charge to us, to repair the vehicle. They suggested we take it to a dealership. There was a new dealership that had opened closer to our home. We took the vehicle there and it took them a week to call me to report that the #1 plug was fouling and the suggested repair was to replace the engine.
The vehicle was serviced regularly with all recommended services being completed locally. The vehicle was not abused, driven by 2 60-65 year olds. I think it is very poor workmanship when a vehicle with under 120k miles has to have the motor replaced. I was told by the dealer service manager that this was "high mileage". Basically got the same from Mini corporate and that this may also be the norm on BMW's .If you have a Mini get rid of it before 100k miles. As far as the manufacturer is concerned you have a disposable car.
Reviewed Aug. 20, 2016
My review will be short and sweet. I've learned over the last couple days that BMW is a professional corporate thief. My wife owns a 2012 Mini Cooper Countryman. I will admit she loves the look of the car and I will say that it looks pretty sleek. I won't go into details but her battery died and would not hold a charge. No worries all I will do is buy a new good battery and replace it. After needing to take the passenger's side wiper blade off to remove the stupid battery I learned I wasn't even close to being done. I learned I had to take her car into the dealership so they could program and certify my new battery to the car's computer. I called three dealers and the quotes were $75, $60 and $100 just certify the battery with a laptop and BMW software. I bought an expensive battery costing me $195 and then I had to pay the dealer $75 to program the battery. IMO that is horse **.
Why would BMW engineers design the car so that you had to take it to the dealer for such a simple maintenance project? Obviously I know the answer to my question and that is $$$$. What scares me is if I had to pay almost $300 to change my battery what happens when something real goes wrong. In the end I guess this is really my fault because I should have researched what I was buying. This is the first and last product that I buy from this corporation. It's not really the money that ticks me off but rather just the fact that BMW is one greedy bunch of people. I will make a concerted effort to tell my friends, family, peers, team-mates, acquaintances, neighbors, people I see at the store, people who are stopped at the same red light as me, my clergy, my Facebook friends, my Twitter friends and last but not least God to never, never, never buy a Mini Cooper or Mini Popper!
Reviewed July 28, 2016
I first purchased a used 2011 Mini Cooper Countryman with automatic transmission in early 2015. I owned this car for 4 months and at about the 2 month mark I noted the transmission seemed to be having a hard time with the shift into 2nd gear when the car was cold. Initially, it was so infrequent that I thought it was nothing but then my boyfriend noted the stutter as well. Throughout the third into the fourth month of ownership, I returned to the Dealer for service three times trying to correct the issue. They insisted they could not duplicate the problem even when I left it for several days so that they could run the car cold. I was moving to Greenville, SC and was uncomfortable driving that car that distance with a faulty transmission so I traded in the car on a new Mini Cooper 4dr hardtop.
It is important to note that I had purchased a rear mount bike carrier from the same dealer about 2 months prior and had used it only about 6-7 times since the $700 purchase. I dealt with the same salesman on many occasions throughout the 4 months, Ryan **. When I decided to trade in the 2011 for a new Mini, he was aware of my need for a rear mount bike rack. When I picked the car up at the time of purchase, they had to remove the bike rack from the Countryman and install it on the Cooper. They were unable to but assured me that mini had an adapter for it which was not yet available.
I moved to Greenville, SC and after the winter, I went to the local dealer, explained the situation to them and asked whether the adapter was available. They informed me that with the 2016 year model, the rear mount bike rack required a factory installed option to be a part of the car at the time of purchase and that there never was nor ever will be an adapter. My car did not have a factory installed bike rack option. I have a shoulder issue that prevents my using a car top mount. Mini of Rochester AND Ryan ** failed to provide me with a suitable vehicle for my needs and in effect lied to me at the time I picked it up (note, I had not yet ever driven it off their lot after purchase) regarding the adaptability of the car I purchased.
I am stuck with a new bike rack I cannot use and a car that cannot transport bikes. Therefore, I will need to buy a new car. They could have corrected this issue by telling me that at the time and I would have bought a different vehicle from them that would permit the use of my bike rack, but they did not. After this experience, it will not be a Mini, nor could I ever suggest anyone buy a Mini given the ethics of the car dealer as displayed by their representative, Ryan **. I tried to post this testimonial online. However, Mini picks and chooses what gets posted so your testimonials are not accurate representation of customer satisfaction. Another reason not to trust Mini.
Reviewed July 10, 2016
I purchased a 2009 mini cooper hard top used with 50k miles from the dealer. I was so excited to finally have my dream car, and for a year or so it was heaven. The car was not only adorable, but fun to drive and got great mileage! Sure, I had to pay for premium gas and oil changes were around $100, but the car was a dream. That was until the problems started to roll in at around 60k miles. The car began making a thumping noises after driving (with the engine off) and the engine would idle very loudly and even rattle. I took the car into the dealer and they assured me it was fine. One night the engine died. The cars oil had leaked into the engine and the engine was done. Third parties wanted 7k for a used engine replacement and mini wanted 10k for a new one. I was devastated. That was over half the price I bought the car for.
I found someone who was willing to rebuild the engine for 4k. That lead to more nightmares. Several nights making long drives the car just died on me. Stranded and alone I had to have a friend pick me up and the car towed (at least 3 separate times) and then wait for weeks while the car was in the shop. The car was on its last leg, huffing and puffing around, ready to die any second. More repairs were needed. Mini said the car needed a part, I can't remember what it was, and that it would be $900. And only mini had the part.
Recently I was rear ended on the freeway and the car was totaled. It was a rare case where the person whose car is totaled is actually happy about the situation. I still have a few more payments left on the car, and the payout will cover just a bit more than the payments and the engine rebuild, but at least this is done. Everyday driving my mini was uncertain. I never felt safe in the car. That said, I loved the car. It was still fun to drive and so cute, but the anxiety and maintenance repairs make this car criminal. I would not recommend this car to anyone unless they are leasing it or rich and don't care about all of the repairs.
Reviewed May 25, 2016
I bought a 09 Mini Clubman s and at 53k the turbo oil line started leaking. Fought with dealer to repair and dealer just played games. Mini America didn't seem interested in helping. This oil leak is a known problem and Mini should have recalled this. Now it failed completely and I had to pay to have it fixed. Mini knows it's an issue by they put a cheap heat shield over oil fitting to stop the fitting from failing! But won't acknowledged this is faulty and dangerous. When it finally failed and started spraying oil all over! My brakes were soaked and couldn't stop fast enough! Not to mention the smoke that overwhelmed the cabin and windows.
Anyone who has had this issue needs to make a complaint and get together to make Mini pay. Another issue is the carbon build up inside intake that makes your Mini have horrible acceleration before 3k rpm. You have to have it walnut blasted and buy a delete plug to stop the returning of emissions being put back into intake.
Reviewed May 12, 2016
Purchased a Mini Cooper s new. After 32,000 miles engine started having major problems. Long list of repairs totalling $7,000 were needed. Sold car for a loss. I was sold on Mini's styling, fuel economy, and small size. I wish I had paid attention to its lack of quality and longevity. I been driving for over 30 years and have never had a car with so many issues with such low miles. The service people and dealers seemed to imply my mini was some kind of unique problem. Guess they've been drinking the Kool-Aid too long.
Reviewed May 4, 2016
BMW/mini is in the BIG business of WHITE COLLAR CRIME! This company is no different than your average criminal that breaks in cars, Rob you at gunpoint, or even hold you hostage. The only difference is these criminals (BMW/mini) wear a fancy tie AND ARE IN RESPECTED POSITIONS! Pls beware and get informed about this company. May ruin your life. I pray this saves someone the heartache I am going through with this DEMON brand!!! Despite public record of this class action lawsuit of defective recalled products (skeen vs BMW) mini is refusing to pay for the repairs that are recalled. Which is the heart of any car, MY ENGINE!!! BMW threw me in the trash just like all the rest of you. I'm sorry.
Reviewed April 13, 2016
While I have enjoyed driving this car, the cost of continuing repairs has been staggering. The electrics and the mechanical components of this car are poorly engineered and have been repaired or replaced on a regular basis throughout the eight years I have owned the car. It has leaked oil as well as burning oil from early on. It is now requiring a great deal of repairs due to leaking and burning oil and a non-functioning oil warning light. In fact I was told by my mechanic that it is not worth fixing. It only has about 160,000 miles on the clock. Fun to drive does not make up for poor engineering and high cost of repair. I would never recommend a MINI to anyone.
Reviewed April 3, 2016
On 3/1/16 my 2009 Mini Cooper caught fire after I turned the engine off and walked away. It started smoking and the engine compartment was fully engulfed in flames in just minutes. My car only had approx 69,000 miles on it. The result was a total loss. I never received any recall notice about my car despite the fact that I took it in for maintenance numerous times. I've read that other owners had engine fires back in 2012. The dealership did perform a turbo heat shield check on 10/28/13.
On 5/ 13/11 I had to have the turbocharger and oil supply pipe replaced at a cost of $3212.38. I recently received a notice for a class action suit against BMW for timing belt issues and engine failures. Don't know if that is relevant to my fire issue. I have received a settlement from State Farm Insurance for the fire loss but I think Mini Cooper and BMW should be responsible for these issues. How many other Mini are on the road that may catch fire? I would just like to know where I should start with these companies. I would appreciate any advice. I have all my receipts and images of my car fire.
Reviewed March 19, 2016
Do you want to avoid the heartache of loving your MINI yet paying repair bills from debtor's prison? Lease it! I wanted a small maneuverable car to replace my 2005 Volvo S40. Thought about a Fiat but the model was new in 2013; my test drive of one was less than exciting, especially on the acceleration. Throughout 2013/14 I see more and more Fiats on the road as zip cars and Budget rentals.
So, I start researching MINIs. I knew from talking to MINI owners that after 4-5 years the repairs were outrageous in nature and cost. After pumping thousands into repairs for 2 different Volvos over 23 year period, I was tired of riding to dealerships in tow trucks and dealing with pompous Volvo service managers. Charmed by the MINI but aware of the probable pitfalls. I was in a financial position to go for a 3-year lease.
The 2014 Cooper S has wacky and not-very-intuitive configuration/operating methods for most of the dash controls and esp. the radio. My 6-spd manual was giving me issues when up shifting for merges into highway speed traffic. You know, when the stick was in neutral, but would not go into any gear and I had to drift off to the shoulder. YIKES! At first I thought - is it me? Am I clutching mindlessly? Whaaa???
Longer story shorter - I have to have the engine replaced @ 17K miles, I'd driven it for 22 months. Of course it cost me nothing. I had a "free" loaner for 2 weeks, which BTW was much more comfortable than the S sports seats. I did notice that the 2015 loaner 4dr had controls that worked much better than mine do and the headlights seemed much brighter at night.
I would feel really great about the repair and the improvement in driving if I didn't now have a screamingly painful hip bursitis and Iliotibial band syndrome in my right hip & leg. The seats had been bothering me for the duration of the lease. I called MINI for solutions. They had nothing viable to offer - I won't bore with the parts dept's suggestion that I go to a junkyard, find a wrecked 2014 mini with regular seats and then all you have to do is blah blah blah, puhleeeze!!!
So I don't want to get another MINI mid-lease and spend another several K to do it. And I wouldn't lease another without adequate electronics in the driver's seat controls. But I would lease another in spite of this but will pay closer attention to the seats. I've ordered after-market back and seat pads for the driver's side. Read the product reviews before purchasing; what do I see? "I just bought my wife pads for her 2014 Cooper S sport seats."
Reviewed March 10, 2016
I love my Mini. Aside from some superficial quality issues (bits of the grill have just simple fallen off on three different occasions), my 2011 Cooper has held up well. I utterly detest working with Mini dealerships. The list of reasons is long: Celebrity name dropping at Santa Ana on the day I purchased the vehicle in 2013. It just so happened to be a celebrity who knows quite a few gaming acquaintances and friends of mine, no less - and yes I directly told that person what happened. The utter lies told to us about our warranty and how it works, even when we showed noted from date of purchase which showed different information. The racial slurs tossed at me in Torrance by a car wash attendant. A regional BMW manager had to reach out personally to resolve that situation.
The bizarre fees for even looking at a car (which change with every call and each dealership), ranging from $50-$250, even when the car was under full extended warranty. The misogynistic garbage I was fed by not only by the maintenance associate but the "liaison to the general manager" who told me that the first guy is close to his mother so couldn't possibly have treated me with disrespect.
Reviewed Feb. 24, 2016
We brought our Mini Cooper in for an issue we had while driving our car. The car lost power while we were driving the car. They said that a solenoid needed to be replaced and this was the issue that was causing the power loss. We had this replaced, and within 24 hours of Hendrick Mini "fixing" the issue the car did the exact same thing that was supposedly fixed. This time the car lost power on the interstate while traveling at highway speeds. We had the car towed to Hendrick Mini and after they looked at it they said that a freeze plug had blown and the car needed a new engine and radiator. They quoted us $12000 for the repair. They took no responsibility for missing the diagnosis and after 2 months of our car sitting at the dealership rotting away, we are now stuck making payments on a car that doesn't move from our driveway.
We have never been more disappointed in a business or car company. We are a young family and this was our "nice" car. We have not wanted anything more than to have our car fixed, and for Mini to own up to their mistake. Anyone who is reading this and considering a Mini Cooper, I strongly suggest researching the brand and the reliability. They are cool looking and fun to drive, but are very problematic.
Reviewed Feb. 11, 2016
Reading these reviews renewed my anger at this crap company. Bought a 2008 Clubman 3 years ago. Fine the first year minus needing brakes. End of year two: dies in the middle of an intersection. A tow bill later I'm told a belt in the engine snapped and bent valves. Engine is basically rebuilt (I later Google and find out that at 60,000 this very belt goes out in almost every Mini Cooper). LESS THAN A YEAR later, car dies in an intersection. Another tow bill. Faulty cylinder heads in rebuilt engine. Then, this winter. Driving to Ohio on the dark roads of Indiana country with my fiance and our dog. Car stops accelerating. We smell burning and pull over. Car is dead and barely makes it to the side of the road as huge semi trucks fly by and shake our stupid car. We feel like we are going to die on the Indiana interstate in a dinky small town. Merry Christmas to us. One day, two tow bills, one hotel night, one rental car fee we are at our destination.
It took Mini a full month to tell me (after I borrowed a friend's Triple A to tow it over a hundred miles to Chicago) what was wrong. That changed about 5 times. First, the cylinder (AGAIN). Then, a hose. Then the radiator. Then I was told the warranty wouldn't cover it because I had "maxed" the extra warranty I bought which had thankfully failed for the first two engine failures (at this point my warranty had paid 9,000 MORE than the stupid car is worth). After a full week of arguing with the ** head of maintenance (whom was ONLY nice when I was giving them money, but was a huge ** once I called Mini out on their crap cars) now my insurance is paying because Mini convinced them the damage was caused by a flying pebble we somehow didn't feel hitting the engine. I will be selling it for nothing near what I paid and NEVER EVER EVER getting this car again. I have told every single person I know not to buy one, either.
Reviewed Jan. 23, 2016
Never, never, ever buy a used Mini unless it has bumper to bumper warranty. They are junk with no resale value! My '09 Clubman with 67k miles had the water pump replaced that cools the turbo. The octopus thermostat water pump which was leaking had to be replaced. Clutch which is normal to go, rear wheel bearing which was howling, and 2 weeks ago a VVTI actuator motor at a cost of $1,117 and a towing bill of $400 from Savannah to Jacksonville. Can you believe there is no Mini dealer in between Jax. and Charlotte?! I don't want to add up my repair bills over the last year because I might throw up! Thank GOD I found a sucker this week to buy it after I detailed it to the MAX! I love the Mini but I'm not about to pay mid 30's for a new one, and lose 5k leaving the driveway, and another 5k plus a year later! That's my take on my Mini.
Reviewed Jan. 17, 2016
2015 Cooper 2-door hardtop - I was driving down a hill from my neighborhood and I braked to slow down. The brake pedal stuck midway to the floor and wouldn't stop. I had to use my emergency brake to stop. Once I let up on e-brake the brake pedal released. It is in the shop now.
Reviewed Jan. 12, 2016
My 2010 Clubman S had an exhaust problem roughly 2 years after purchase (I bought it new). Specifically, carbon buildup in the exhaust system, which has to be "sandblasted" out using walnut shells. MINI covered it under the warranty, but only after I threatened to sue. I was told to use Shell gas and to drive the car harder, which I did. Now, at 57,000 miles the problem has reoccurred and extended warranty I purchased, which was the best available from MINI, won't cover it. The cost: $1000. This is clearly a design defect in the car and MINI should have recalled it. I'd never recommend the car or the company to anyone.
Reviewed Jan. 11, 2016
I have put less than 7000 miles since my lemon was purchased used. Over 2,000 dollars in repairs so far. Mini Coopers should be made obsolete because of unreliability and bad engineering. The salesman I dealt with do the two step and lie by omission. Buy anything else!
Reviewed Jan. 9, 2016
We bought our daughter a used 2008 Mini Cooper S in 2014 and the transmission went out the first week of 2016. Mileage is currently at 134K. We have had 2 quotes for the repair, including the Mini dealer, both are $8,000 with no guarantee the transmission won't have another untimely fail. This repair cost is the book value of the Mini. It is very unfortunate as the car is in otherwise great condition and was fun while it lasted. It's now sitting in our driveway while we figure out how to dispose of it... at a total loss. This was our first and last Mini. I would run... not walk away... from buying one of these again. The cost to maintain too great. Do your research.
Reviewed Jan. 9, 2016
From the day, I bought this brand new Mini Cooper S Countryman in 2014, I started spending extra money like water. In a week of my purchases, I found out I had tire pressure issue then I took it back to dealer, they said I need to reset tire pressure but freaking every week the pressure lights comes on and I have to put air and reset it again. I'm sure, it is leaking air somewhere and because of that one of my tire got tore within 2 months which I had to change and cost me $300 and my tire pressure still pop up until, now. I'm so sick of tired that I don't even talk this issue with my dealer anymore.
Now, it been a year and I'm having different issue which is created by animal sabotage. In mini, there are lots of wires running through the hood inside the insulin cover which looks like made a soft foam can be damaged by anything. Mine was cut into pieces by chipmunks just couple weeks ago, my bad luck. It is already more than a 10 days and they could not figure out the problem. First, they said I need to change wires $400 then sensor and now diagnostic. It looks like they are trying to ripping me off. Even the lady told me that it is better if I talk to my insurance. Anyway, my point is mini is not reliable car for daily use. It is good only for the people who have lots of extra money. I'm not suggesting this car to any of my friends and relatives.
Reviewed Dec. 29, 2015
This is the worst car I've ever had! I was so excited when I first purchased this car. I felt like a celebrity because kids would run up to it and hug it. I just loved the way the wind felt against my hair as I drove with the top down. We all know this car kills you with cuteness. Don't be blinded by its adorable exterior, it's super sensitive money-eating machine. The first year the dashboard was lit up with issues. The first two years I drove a loaner and Mini Cooper employees knew my face very well, and I should have moved right in. Anyway this car has steering wheel issues that will cost you thousands of dollars. An airbag recall that Mini will repair but leave you to any other airbag related issue that's probably related to the stupid recall, but they want you to pay for it. I had plugin problems with the cooling system, whatever that means... The car would be shut off and it would sound like it's still on trying to cool off.
One issue that drove me crazy was you can't bring this car to any mechanic because this is a foreign car, they have no clue what to do with your car. I've had mechanic break parts on the car doing a simple oil change, so I was a slave to MINI Cooper. I couldn't take it anywhere else which is super annoying. MINI isn't trustworthy either though. I went in and asked them to check my engine because the light was on. I specifically asked them to check my fluids. They didn't and later my car overheated and was smoking everywhere. They came and served it but I was a scared mess after the experience. Overall I wouldn't recommend this car to anyone, and if you want to spend money on two cars to keep one cute one go ahead. I drove around anxious all the time worrying about what light will come on next and how many thousands of dollars will cost me when the next light comes on. Not a way to live.
Reviewed Dec. 14, 2015
With all the excitement, I bought a brand new Mini Cooper S 2-door on Saturday 12/12. Drove off to my home in it with a big smiling face. On reaching noticed white smoke coming from the hood. Alarmed, I contacted the dealer. They said it's not a biggie - it is just steam from the excess water being evaporated (due to the car wash). It is far fetched, but still I let it go. Drove again on 12/13, noticed the same smoke. At that time I checked the oil. Oil level was closer to minimum level. So my diagnosis was oil leak and oil getting evaporated by engine heat.
Took the car to dealer on 12/14. My diagnosis was correct. First they said it was due to a loose pipe. Later said there is multiple leak and they need time to diagnose. So I am now on a loaner car. So I bought a 'DUD'!!! Even though it is highly fun to drive, kinda regretting my decision to buy a MINI. If brand new car is like this, can't even imagine how I would after some years. PS: Contacted MINI Customer Care - they advised me to go ahead with dealer repairs and if they are unable to fix it they will do what is necessary to get this sorted out. Even with all this, it is a big headache. A brand new car and on second day it is in dealer for repairs...
Reviewed Nov. 29, 2015
I drive a specific number of miles to work each day and the miles are doubled from what the actual mileage is.
Reviewed Nov. 25, 2015
Freak type of situation happened to my speedometer cover (the clear plastic)... On the weekend of 5/29/15 I decided to give my car a really deep clean and brought out my dealer supplied cleaning bucket of cleaning products. As I proceeded to start to clean the dash area and the speedometers lenses I noticed some cleanser seeping behind the speedometer plastic and then some very bad cracking and separating started. I immediately stopped and started to look at the problem and realized there had been a large crack that was not visible to the eye until the cleaner got onto it. I immediately called the dealer. Drove 1hr to get there and have them look at it. Now here is where things went bad.
After about an hour wait I was called into the service area and they started talking to me about non warrantable items. I at this point now realized my situation and outcome was NOT going to be favorable. They deemed this as a situation that they had never seen happened before and then they blamed me for the problem. I truly believe that a $30,000 car only owned by me for a few months and that would have a freak incident like this would have been covered. I was only asking for the damage that I believe could have been a manufacturing defect, it should have been taken care of. I was then told, "The service manager would reach out to you," and get back to me when a solution could be reached. I at this point got into my car and proceeded home a very dissatisfied customer.
I received a call back from the service manager after several days, according to him after talking to a district representative, he stated as a measure of good will they would be willing to offer me a replacement at ½ the cost of the entire unit which still would cost me out of pocket $1200.00, or they were willing to pay of my deductible ($500)... if I could get this covered under my auto policy. This is my mind speaks volumes that in some way the dealership felt a certain sense of responsibility to cover this if they were willing to offer me this so called "good will gesture". I fully understand this is an expensive item and there should have been a better resolution to the problem since the car is under warranty and you claim boot to bonnet coverage for 4 years or 50.000 miles. I truly do believe that my cost should have been $0.00.
I was absolutely astounded that my insurance company decided to cover this (thank god for State Farm to which I have had them for 30 years) under ACCIDENT. They did not have to but they did, they went out way to make sure I got my car repaired... I am elated to be a customer of theirs and can't praise them enough and that is why I will remain loyal to them for life. I really wish Mini had felt the same way and taken care of this the same way. Especially since all I heard was "We have never seen anything like this before."
I also want to include in this statement that after receiving the adjusters estimate of the repairs, the dealership's estimate was considerably higher on list prices for the components and I have both repair estimates as evidence of what I feel was an extreme mark up when it looked as if I was paying of pocket the cost of the repair. However on the dealership's behalf after calling and going over the pricing they did agree to work within the monies provided. Thank god I had that information or I would have paid WAY too much on this repair. My intentions of bringing this up is to let you know how appalled I was by this deliberate attempt to pad the bill.
Reviewed Nov. 18, 2015
Recently my own Mini Cooper taught me more than I ever wanted to know about interference engines. Apparently when the timing chain tensioner fails it destroys the engine completely. So my Mini, which I love, which was my only way to get to work and help keep this country free is now sitting on a $12,000 repair bill. Now I am left to explain to my wife why she will not have a vehicle available to take my 2 and 3 year old to the dentists because I need to make money to pay off the car loan on a vehicle that is essential worthless. So needless to say I have done my research and have found a plethora of issues concerning the timing chain design problems that plague minis. From my perspective it just does not seem fair. I want to get this issue resolved. Better yet I would like to get this issues resolved without the necessity to take out a second mortgage.
Reviewed Nov. 14, 2015
The car was bought used 2010 50K miles and about a yr later the trans took a dump. Class action lawsuit proved BMW America rushed the car to market with the design flaw. BMW America failed to tell the dealers they were selling cars to the consumers with a design flaw of the cvt trans. The 2nd trans failed 19K miles later. Irvine Mini replaced it again, waiting for the next failure. Class action forced BMW America to warranty the junk trans for 8Yrs. and 150K miles::)) Moral of the story Never buy BMW products again!!!
Just bought TWO Toyota Prius-C models for my daughter to use at college and myself for work. 50MPG and loving it. GM same Junk. They sold us a 2014 Cruze with a recall and then said "we don't have the axle to replace yours that has a crack." It met all three criteria for the forced buyback :) GM had the nerve to try and get us to eat 10K mileage deduct which would have been a 2K deduct in our monies returned. Dave ** in Mission Viejo, CA very good Lemon law Attorney.
Reviewed Nov. 12, 2015
Mini's new 4 door hardtop is beautiful but BMW/MINI cannot repair it. I have had my NEW car in the shop since August 20th. The part needed has been unattainable. ("It's backordered. We don't have a manufacturer.") & I haven't been given loaner.
Reviewed Nov. 11, 2015
2010 Mini Cooper - Had been wanting the car for quite some time. Bought a used one in Nov 2013. Had one previous owner and low mileage. Approximately 25K. Four months later in Feb 2014 had to change thermostat. Thank goodness it was under warranty. It was downhill from there. In Oct 2014 had a needed oil power flush to the tune of $165. Dec 2014 brakes and rotors needed replacement, yet no warning ever came on, $1300. Jan 2015 ignition coil $700. April 2015 valve cover gasket $600.
Sept 2015 thermostat replaced again as well as defective tire sensors $700. Nov 2015 took in for oil change to find out radiator hose has detached, oxygen sensor not working, and engine vacuum pump is leaking oil. Got all but engine vacuum for lack of cash for $500. And still have to take back for engine vacuum for another $600. In almost two years I've spent close to $5000 in repairs plus regular maintenance and oil changes. With what else to come. Seems like the cars weren't built for longevity.
Reviewed Nov. 6, 2015
Bought my Brand new 4 door mini sport a few months ago and have just over 3000 miles on the car. I have waited several years to get this car and finally I am surprised by my husband that it is time!!! Well a few time transmission seemed jerky and I thought "No! There couldn't be anything wrong!" WRONG! Had it towed and it's under warranty but come on! A NEW TRANSMISSION!!?! Then I was given a loner car which gave me something to compare and to my findings my hatch is not working properly and the lighted mirror is not working properly. Just SOOO disappointed!
Reviewed Oct. 31, 2015
2006 Mini Cooper Convertable S... Bought brand new. New transmission at 35k and now it's my steering fluid pump at 75k... Once the transmission went, it's been a repair every 6 months or less. Thanks Mini!
Reviewed Oct. 1, 2015
I recently brought in my 2005 Mini Cooper S Convertible for some jerky shifting issues about three weeks ago. Mini told me that they connected it to a computer to modify the timing of the shifting and sent me home after telling me that they fixed the issue. After a few days, the jerky shifting returned and I drove the car back to Grand Rapids Mini to have it checked again. I was told 45 minutes later that I need a new transmission. My car has 68,000 miles on it and has been services consistently at Mini for ALL maintenance issues, during and after warranty. The cost, $10,580.00 with parts and labor. After doing a bit of research, I found that there was a class action lawsuit settlement regarding the CVT transmission in the older model Mini Coopers, of which my particular mini falls under the category.
After posting a complaint on Mini's Facebook page, I did receive a phone call in reference to my issue. Tina, a Mini Cooper motoring relations team member, called to tell me that she was instructed not to discuss my case with me until I have received information from Grand Rapids... A very unproductive discussion. Grand Rapids called to offer a whole 25% off the cost of parts and labor with the new $10,580.00 transmission. I declined and told them that the offer is unacceptable and frankly, disrespectful. I called Tina back to discuss this case with her further only to be told that the offer from Grand Rapids was the only offer that could be made. After requesting to talk with a supervisor or manager THREE times, I was forwarded to Simon ** at Mini Corporate.
Simon talked over me several times, told me that there is no record of my car being serviced at Mini of Grand Rapids, which it has been serviced there and ONLY THERE since 2008, for which I have documentation, and told me that my car is too old to fall under the category of the class action lawsuit, even with only 68,000 miles on it. He stuck to the 25% discount on parts and labor and that was it.
I can't believe that BMW/Mini Cooper can really pass by without a recall of this transmission considering all of the well-documented material online regarding the lawsuit. How can we get a recall? Does it take death? Are faulty transmissions not considered to be a safety issue? This is ridiculous. I will NEVER purchase another Mini again and I will advise my friends and family against it. Customer Service is horrible and not taking responsibility for your own manufactured issues is disgusting. Mini sucks.
Reviewed Sept. 24, 2015
I have a 2014 Mini Cooper coupe and I love it - not had one bit of trouble with it, love how it handles on the freeway. Only one problem - me 5ft2 perfect driving position - can see all the through the windows, hubby 6ft has trouble that can't be a bad thing stops him from driving my baby. This is my 3rd mini, before this one I had a 1974 Mini Cooper and a 2007 Mini Cooper - just love these little cars.
Reviewed Sept. 23, 2015
I was just informed by Mini that my transmission has likely failed. I have babied this car from the beginning and people routinely ask me if it is brand new. It has been taken to every service as required and generally well cared for. I took the car to the dealer after several codes came up at inspection that my general mechanic was unable to address. The car was occasionally starting in EP mode and running very sluggishly. Shortly after that the car began revving in second gear and failing to shift at the appropriate time. Eventually it does shift but only after revving at 3 to 4 thousand RPMs. After a $120.00 evaluation the dealer informed me that it was one of two things. I could either flush the transmission at the cost of $800 and the service technician stated "there was a 50/50 chance that it would resolve the problem or it would not resolve the problem and the car would actually be worse".
The service tech said that I could "baby the car" in the meantime or I could order a new transmission at a cost of $5500 plus at least another $2500 to install the new transmission. After reviewing an article on the internet I discovered a class action lawsuit that (of course) closed last year and addressed the problem of the failed CVT transmission. I owe one more year of payments on the car and WILL NEVER BUY A MINI AGAIN.
Reviewed Sept. 9, 2015
Have a Mini (2006) that will crank over but won't start. Similar problem to Lura ** below. Does anyone have fixes or suggestions? Any help is welcome.
Reviewed Aug. 31, 2015
Brand new 2015 Cooper S with sunroof. Protective netting of the sunroof slid open as I drove. Gas mileage is 25/26 (I was quoted 32/38)! Brought it back for repairs. 1st time, 2nd time - No fix. Glue globbed on the sides of the netting; that didn't work and looks awful. They intimated gas mileage due to 'the way the car was driven'. Loaners got much better mileage (same 'driver')! They tested 3 other like models and advised that the netting did the same and they didn't know what to do. I wanted to replace this car. Mini USA Execs denied my request. This is a DEFECT, and DANGEROUS! I was told that since the other models did the same thing, there was nothing they would do!
Reviewed Aug. 19, 2015
I bought my Mini in Feb 2015 (car considered new and was a loaner car). In July, we had the car in the shop because the windows wouldn't go up and today the car was back there again for the passenger window. Explanation… "because you smoke in the car and the ashes get in the groove of the window." Really? Wouldn't the dirt, grime and stuff coming off the road get into the grooves as well. I guess I am not supposed to have my windows down while driving. I spent a lot of money on my car and to have this lame excuse given to me… well to say the least, I am livid. I did contact Mini and told them what was going on and how dissatisfied I am with the service dept. Let's see what happens next. I also brought up the staining on my seats every time they get wet. No matter how or what I use to clean them, the stains are still there. Of course there was no explanation as to why my seats are water stained.
Reviewed Aug. 18, 2015
We're the crazy car people you hear about. Every year we go to the Detroit auto show, New York auto show, Philadelphia auto show, etc, and we generally replace one of our cars every 2 - 3 years. In 2014 I was impressed with the Mini Cooper at one of the auto shows that I ordered a nearly fully loaded Mini Cooper S Hardtop with the John Cooper Works package. After all was said and done, I spent approximately $36k. After waiting a few months, it finally arrive on the docks of New Jersey but it had a recall on it (already) and it wasn't allowed to leave the docks to be delivered until the recall had been satisfied. That process took a month for someone to change a part on the dock, which is very disappointing knowing that your new car was being held captive by slow moving dock mechanics.
After about 4 months of driving, the oil filter exploded. Yes, EXPLODED. The mini dealership did a pretty good job of towing the car and bringing me out a loaner for several days until they could fix it. At that point, things went downhill. Here's everything going wrong with it to date: During driving, several times the stick shift came completely off its base, leaving me scrambling to shift but could not. This was fixed when the oil filter exploded and have not had any problems since. Several times a month, when the car is started (warm or cold) the RPM's will go back and forth from 0 to 1000, then die and restart itself (all while the auto start/stop is disabled) and will continue the same cycle for up to 10 minutes.
During normal driving, I lose all power to the car. Just last week I was pulling out of parking lot into traffic and lost all power, even with the gas pedal to the floor. I was lucky enough to get into the center turning lane before being struck by oncoming traffic. The window seal on the rear seat window (on the drivers side) has slowly begun to unravel and hang out of the space between the window and the hatch on the back. The service department at the dealership said they had seen it before, and a glass company claimed it shouldn't effect the seal, but I can visibly see space between the window and what should be the seal. The low tire pressure monitor displays warnings about tire pressure even after I have confirmed the tires are inflated properly.
Getting additional errors on the display in regards to a discharge of the battery while the engine is stopped (perhaps a draw on the battery somewhere). The voice recognition software is either just plain horrible, or something is faulty. When I supply a valid, easy to understand address or location for the GPS to navigate to, it changes the radio station. While in reverse, the backup lines on the reverse camera disappear every now and then. The only way they show up again is if you go into the settings and re-enable them manually.
When I buy a car, I keep it for 2-3 years before even considering trading it in. With the problems I've listed above and having only owned it for about a year, I asked around for trade in quotes. I was astonished to discover that the car I had paid $35k for a year prior, was now only worth $18k on trade in. That's nearly a 50% drop in value in one year. When the car is running ok, it's a lot of fun to drive... A LOT. But the issues that I've had with it aren't just annoying, they're dangerous. In fact, due to the loss of power on occasion, I can't allow my wife to drive it because I fear for her safety. I'm not sure how much longer I'll have the car (or how long I'll be stuck with it rather), but I'm truly disappointed. I expected better from BMW. I've owned a lot of cars, but this one was by far my biggest mistake.
Reviewed Aug. 17, 2015
I purchased a 2005 automatic Mini Cooper last year which had 70,000 miles on it. From the word go there where problems starting with tyres needing fixed and reverse parking sensors not working. Then I discovered a much bigger problem whenever I turned my engine on my mini was either revving far too high or far too low. My mechanic didn't know what was wrong and tried a number of things to fix this including replacing the oil (£300!). The problem kept coming back however and so I went to another mechanic who told me my solenoid valve was broken and it turns if you cannot buy solenoid valves separately for minis you have to buy a whole new gear box, roughly £5,000! Essentially deeming the car unfixable. Has anyone ever had this problem/ did anyone find a solution?
Reviewed Aug. 13, 2015
Purchased a 2006 Mini S last year with 67,000 miles. Have put another 1000 miles on it... until it stopped working. Last week I drove it around town to do several errands. Got in it to go home and turned the key, it cranked but won't turn over. Had it towed to a mechanic who three days later said "come and get your car. We can't help you." Towed it to the nearest MINI dealer. They've had it for two weeks and can't their diagnostic equipment to work on it. Said they created a case file and asked for advice from a corporate engineer. Called yesterday and asked about progress. Still working on it. They asked if I had any ideas. Ah ha ha ha.... Really? Like the look of the car... am not trusting the BMW engine. How can they be proud of their product?
Reviewed Aug. 13, 2015
I have a 2010 Mini Cooper S with 24k miles. I hardly drive the car and maintain the car well. All of a sudden I realize oil is leaking. I turn the car on ready to get it examined. The car is making a loud noise and starts to stall. I stop the car and get the car towed to the Mini Dealership. Six hundred dollars later and no real answer but it "could be" the cylinder, the timing bolt or the engine. Repair would run from six thousand to ten thousand dollars. After reading many blogs I see Mini Coopers are known for these problems and the car co. will not offer any discounts or take responsibility. I have a car which is not working and will be taking up space in my driveway.
Reviewed Aug. 12, 2015
Loved my Mini for 10 years. Now everything is breaking! Most recently 2 pulleys related to the engine have melted and would not turn belts. Also at have a problem with pulley related to air conditioner... Any advice?
Reviewed Aug. 12, 2015
After reading some of these reviews, I am now holding my breath. I have owned my brand new 2015 Mini S now for 8 months and truly could not possibly love it more. Any questions I have or any needs have been met right away from all Mini dealers in Tucson and Phoenix. Sounds silly but I even enjoy writing the check monthly for her. Yep, I am most definitely 'twitter patted' (as Bambi or Thumper once said) with my Mini (even named her Itty Boo) (yeah, I know, over the top! ).
Reviewed Aug. 6, 2015
2012 Mini Cooper Convertible. I love the car but a problem developed over a year ago. The problem is the fuel gauge. It is entirely inaccurate. When it reads half full for example, there are just 3 gallons left. The dealer has tried several times to fix the problem without success. Anyone out there that has had this same problem, please post your experience.
Reviewed Aug. 4, 2015
I bought 2012 S Hardtop brand new in Aug 2011 and it has been a great car. I have a six speed manual with the full electronics, cold weather, comfort and sport packages. Over the last four years I've had a couple of minor issues but the Mini warranty covered them and I haven't spent a dime on anything other than gasoline. There are some things about the car that are inconvenient, like needing to take the car in to get a fuse changed or that the TPMS light will come on every time the weather changes. But in four years I think I've had to take the car in three times for something other than a standard service. I bought the Mini as a replacement for a 2007 Prius and this car has had a quarter of the issues that the Prius had.
Reviewed July 29, 2015
I just bought a 08 Mini Cooper S Automatic with 77,000 miles. The person I bought it from showed me an inspection done at Mini in Pleasanton, and showed walnut blasting done to fix check engine light. I was told that was the only issue. After buying it, the check engine light came on 2 days later. I took it back to Mini in Pleasanton, they told me actually there was a big list of problems the seller never disclosed to me. Upon questioning him, he (Sean) who works at Nohr's RV center, said he felt the other items were not important so never showed me the paperwork.
The other work that he had written paperwork needing consisted of water pump leaking needs replacement, vacuum pump replacement, fuel feed line, air intake boot cracked. So, I left car at the Mini dealer for 2 days to check everything. I found out on top of those issues it also needs the timing chain replaced, which Mini customer service refused to help pay anything towards, well known Mini defect. Also valve cover gasket needs replacement, and catalytic converter. I was tricked by the salesperson at Nohr's RV center in Pleasanton in the beginning, and now found out these cars have so many issues, as the manufacturer does not stand behind their product at all.
Reviewed July 27, 2015
My car (Mini Cooper) presented an issue related to breaks. After 7 months the disks and pads are so rusted that affected and damaged the both rear disks and pads. I sent my car to Dealer’s facility and they informed the warranty wouldn’t cover this situation. The price to fix this was USD 547. There is no strong arguments, only the description in the service order in this way: CORROSION DUE TO AMBIENT ELEMENTS. I didn't agree with this situation, and wrote to them and the response was “I’m sorry about that, we will register your concerns” and that’s’ it. This is not a response/action that a customer want and wait from a trustable brand.
Maybe this issue is more related to Mini cars not well acclimatized to Florida’s conditions and/or poor material used to construct then (I visited several forums where Mini’s owners reported same issue) and if is the case, the solution from Mini was a ridiculous. Living in Florida, I had some different cars from different brands, all of them with very same way of use, parked in the same way/place, exposed to the very same conditions that the Mini was exposed and I NEVER had any issue like that. Who expect to have to pay for change disk breaks in a new car in 7 months, covered by warranty? More than that, what if the same issue appears in the next 7 months? As my leasing is for 36 months, this means that I will need to change the disks 5 times?
Maybe Mini is using poor or defective material in their cars to reduce its costs or maybe their cars are not well prepared or acclimatized to Florida’s condition. In both cases they should inform the situation to the customers in order to them make a decision considering spend a lot of money to fix disks breaks after 7 months, since they refuse to fix this issue using the warranty. I hope that everyone looking for a Mini to by/lease can check this review before do that and change mind about this worst deal ever. The Brand does not look be concerned about construct a long-term relationship with the customers but only sell cheap cars.
Reviewed July 13, 2015
Bought my Mini new (2012) and all it is a money pit!!! Every time I'll take it to get fixed it is a $1,000 to fix it. Mini should let other shops work on it. Never never never ever going to buy a car that only the dealer can repair. Dealer's employees are rude and arrogant. I hope this helps so no one else make this mistake.
Reviewed July 8, 2015
Bought a used 2006 Mini Cooper s. Shady lowlife salesman. Transmission is junk. Paid $6000 for the car. $8800 for a transmission!!! Have they lost their freaking minds? BBB won't do a thing. Attorneys general for California doesn't care. Big old ** you to me! Thanks for building such a ** ridiculous uneconomically fixable car. Good luck to any and all who buy these junks.
Reviewed July 7, 2015
I purchases the coolest 2003 Mini Cooper. It was dark maroon with a black roof. The first day I purchased some cool extras and drove it home. I immediately noticed that the steering was harder to turn sometimes and then easy others. I contacted Mini to discuss this. They had me bring it in to take a looks. This is two days later after the purchase. They proceeded to tell me the cooling fan for the power steering pump was bad and needed replacement. I received a call telling me the power steering pump also needed replacement. Cost $2500.00. I paid it and drove home. Drove fine for 5 days and over the weekend.
Monday morning I started it up and put it in reverse and heard a loud metal clunk. The car wouldn't go into gear. Towed to Mini. Due to some issue with the clutch, it broke off and cracked the housing of the transmission. Required new Transmission. $7000.00. I got to drive it for 10 days and it cost me 10,500.00 in repairs that I had to pay for. Never will buy a Mini again. Especially noting that people are still having issues with new ones now. BMW reputation is inflated and fake. They are extremely expensive repairs and their product is a crapshoot on whether you get a lemon or not.
Reviewed June 26, 2015
I bought a Mini Cooper and it has 90,000 on it and didn't do my home work on them. Bad mistake. The cost for parts is very costly and labor is outrageous. It took all I had to get it out of the shop... I had to replace the alternator, 1800 to tell me that I need a transmission and that would be another 8000 thousand dollars. And then may have more things could be wrong. I would think that the manufacturer would want to know what made it go bad with low mileage so they could work out the bugs. You pay so much for a car that everything goes out on it with low mileage. I believe that you would have so much maintenance and high cost to buy one of these cars... and now I noticed that they don't have a warranty of 10 years or 100 thousand. If you can't afford to pay to drive then you need to stay away from buying a Mini Cooper. You better have a great big wallet $$$. Hope this helps someone else... thanks for reading.
Reviewed June 23, 2015
I purchased a used 2011 Mini Cooper in 2013. Let me start off this complaint by saying I LOVED the Mini and always wanted to own one. Needless to say, I have had nothing but problems! Since I have had the car, the following repairs have had to be made: new thermostat, new cooling system, 2 sets of spark plugs, front light replacement, rear light replacement (the bulb burned the casing...should not happen!). Latest issue...clutch burn out. This car has cost me thousands of dollars. The worst part: nothing covered under the sorry warranty that came with the car.
Reviewed June 23, 2015
I've owned 3 Mini Coopers. A 2013, an 2002 Mini Cooper S, and an 2014 Mini Cooper Coupe S. I've had nothing but great Motoring with all 3. Doing normal maintenance, oil changes, tire rotations, will eliminate a lot of your problems. But I've had excellent luck with all 3. The cars are manufactured by BMW. I've owned BMWs in the past and they were excellent automobiles.
Reviewed June 19, 2015
I bought a used 2011 MINI Cooper S in 2012. One year old, 11K miles. Although fun to drive when it's running properly, this car is a LEMON. I'm currently at 62K miles & change, and have had to replace the ignition coils twice, spark plugs, a cracked hose, brakes, pieces of the interior and am now facing a major engine repair. Oh, and the pin holding the rear windshield wiper fell out, and the emblem on the hatchback fell off. This car is a CONSTANT source of frustration--and a very expensive one. Out of warranty, but at the dealership every other month for some repair or another. It's infuriating. As soon as I'm able, I'm trading this car in and getting a Honda/Kia/Hyundai, something reliable. This has truly been the worst ownership experience I've had in 27 years of driving. I HATE THIS CAR.
Reviewed June 10, 2015
2008 Mini cooper S - First off this was my grandpa's car and it was lent to me for a Grad present last year and let me tell you that car had so many issues and repairs I couldn't afford it at all. Just to replace the battery they had to take apart the engine to do so which cost 700 dollars. The car died on me 4 times in the middle of traffic and took it in and they said it was just because of the heat (lived in AZ at the time) then it happened again. BTW I only drove that car for 2 and half months. I now bought myself a Lexus and it runs so much more smoothly and no issues with it at all so if you want a mini just make sure you have a few thousand dollars hanging around.
Reviewed June 6, 2015
I bought my 2007 Mini S brand new. At 40,000 miles I was hearing a loud rattling noise. Ended up being the timing chain and the tensioner. Then: Valve cover assembly, thermostat housing, cleaned intake solenoid, cleaned valves and ports, replaced turbo coolant pump, second valve cleaning, spark plugs, catalytic converter, oil pan gasket, valve cover, ignition coil, second timing chain, intake valve cleaning, wiring harness. A total in excess of $7,000.00!! None of this was preventive maintenance. This was all done because it's the biggest piece of Crap I've ever owned. Thank the Lord, I just sold mine. Finally I am stress free!
Reviewed June 1, 2015
60,000 and I need a new engine. Had the car 1 1/2 yrs. Mechanic told me damage was done BEFORE I bought it. Timing chain, oil, etc just like all the other complaints and I'm getting the run-around. Thought BMW was a great product.... Guess not.
Reviewed May 23, 2015
I took the 2012 Mini Cooper to the SLC dealer to check the check engine light. They had no mechanics on duty at 10:30 AM Monday. The earliest they could diagnose it was 4:30 pm. I live 350 miles south. I drove home and the car broke down 200 and more away from two different dealers. I had it repaired with a service contract sold by the dealer. They would not honor that because the car was not out of warranty. Mini Cooper Corporate USA would not pay for repair of the auto unless I towed it 250 miles to Las Vegas. The problem was the ignition coil. This was checked by the dealer prior to sale at 36,900 miles and broke less than 2,000 miles later. It's a dishonorable company with a shoddy product.
Reviewed May 21, 2015
I would like to join a class action lawsuit if someone could please advise. I bought my 2007 Mini Cooper S Turbo in 2008 with just 14,000 miles on the odometer. I was told that the original owner was not satisfied with the noise that the engine made and that he returned the car to the manufacturer. At first I thought that I found a gem of a car at a local used car dealership because this Mini had every option available with very low miles on it. Little did I know just how much of a mistake I had made in buying this piece of junk.
In six years I went through 2 timing chains and sprocket repairs after hearing the "death rattle." Not once did a warning light tell me when I was low on oil. I actually had to top off the oil every 1,000 - 1,500 miles. This car consistently sputtered, hesitated, blew black smoke out the tailpipe and broke down so often I finally took the car to a local mechanic after my extended maintenance and parts warranties with Mini expired - which incidentally I paid an extra $5,000 for.
After replacing the timing chain twice and being told by two local mechanics that my engine was ruined - Mini customer service representatives insisted that the engine was fine. I finally let my local mechanic work on the car and he found that the valves were gunked-up with carbon and one of them had a large chunk missing from it. After that repair - lo and behold my car finally stopped burning oil and I never had to top it off again between oil changes!
In six years I had replaced: 2 timing chains, starter, thermostat, head gasket, water pump, rust in the gear box, rusty bolts in the hatch that were showing through the paint, knock sensor, faulty computer messages, leaking air conditioner, antenna shorting out the rear defrost and radio, service light not coming on, split o-rings, valve cover, engine vacuum, oil line, fuel inlet, leaking coolant, sensors, etc... Not to mention the multiple pieces of trim that blew off the car while driving down the highway and the multiple towing fees at $750 each.
I did get some "goodwill" or "NCs" on my invoices after fighting for them and had to remind customer service every-single-time that I did indeed have a 2nd party warranty agreement that I purchased from the Mini dealership. I actually had to produce my contract each time that I was there for repairs because they couldn't find it in my records.
After paying $5,000 in extra warranties, huge towing fees, $100 deductibles with every repair, lost time at work, thousands of dollars in repairs after the warranties expired, and the unnecessary grief and exhaustion of owning this piece of junk, I would never recommend that anyone buy a Mini Cooper. The customer service representatives were friendly.
Reviewed May 19, 2015
I own a 2010 Mini Cooper Clubman. Like others, I have loved the car - fun to drive, cute. I was fully prepared to replace her once she had finished her useful life. I did NOT expect that to happen soon after I paid her off and before 60K miles! As others have stated, repairs are costly - I purchased an extended maintenance package and have kept up on regular maintenance through the dealer and have used premium gas as recommended. About 2 years ago I had to have the spark plugs completely replaced - dealer blamed it on poor gas.
This year alone I have experienced: Valvetronic Motor and Centric Shaft issues - the car engine light came on and the car could not go above 5 miles an hour. Mini wanted $3K to repair stating it was out of warranty. I pushed back and they ultimately covered it but what a hassle! Now, 2 months later, I am experiencing over-heating issues. AGAIN, the car does not even have 60K miles on her! I am now constantly on high alert, expecting another problem. I am frustrated because when I researched the Mini reliability seemed high. That has not been my experience.
Reviewed May 15, 2015
I bought the 2007 Mini Hardtop at 61K. Within one week the timing chain needed to be replaced along with the valve cover and leaking oil, it ran poorly and stalled out at lights. The cost to me was $3K. I can't afford a car like this. Who can? I want to sell it and I've only had it 4 weeks.
Reviewed May 13, 2015
I bought my Mini from the dealer - the owner's daughter had driven it for 11k km. I got an extended warranty 160k and then it took two weeks to get delivery because the electronics in the car wouldn't allow it to pass emissions. Since then I have put 90k but have been through hell with the electronics telling the car the brakes were worn out 3 times but they weren't, sometimes it wouldn't start, the CD player quits all the time, the air bag light comes on all the time etc etc. It's endless to write it all. The dealer each time says They can't replicate this condition and reset the computer. We can land on the moon but can't fix a Mini. Stay as far away from a BMW Mini as you can. Great car to drive - just too many problems and nobody that can fix them.
Reviewed May 9, 2015
Purchased 2009 Mini Cooper S for **'s 1st car in 2014, 42K miles for $14K. It's 5/8/15 now; Mini is sitting in shop in Cypress, TX. Repairs are now at $5K. Timing chain broken/plastic in the bottom of oil pan. We will drain our savings to repair the car then go straight to dealership where we will LOSE $9K that was supposed to be for **'s college. Contacted Mini dealership in Houston: did 90% of original maintenance, confirmed there is a Class A lawsuit against Mini for this reason.
Reviewed May 7, 2015
In 2013, I bought a used 2012 MINI Cooper S R56 with 10,000 km on it. I like this car, but in Jakarta there's many broken road...and this car is low...so I'm not recommend this car in broken road city. The performance is amazing...I'm happy about it. But in Jakarta, the used car cost 60k USD...so it's expensive here.
Reviewed May 6, 2015
Three years out of college and gainfully employed I bought the cutest used 2009 S with 67K miles for a reasonable price + 1 year warranty. First off - I only use MINI service centers. The run flats are the least of my worries. I started to get my money's worth on the extended warranty right off the bat, repairing oil leaks/pressure issues at least 4 separate times in 6 months. 2,000 miles past the extended warranty we started hearing the death rattle on the front passenger side. The plastic guide had cracked and I was "moments away" from a busted timing chain. After fixing it ($1500) the service advisor at the dealership instructed me on the importance of oil changes every 5 thousand miles, (EVEN THOUGH Mini suggests you can go 10K/once a year!) and of checking the oil level every 400-800 miles or so.
Three months later I was back at the dealer for the rattle, my chain had already stretched again, but not enough to cause concern ($500 just to look & measure + a few spark plugs). 10 days later I was in for rough running due to carbon build up ($700 walnut shell blast) typical around 100K. And then, three weeks after that I was in for continued roughness and rattling much louder than before. I am now on my second timing chain in 4 months. There is no way that is normal, but at least they covered the full cost of this one due to parts warranty.
Thankfully I am OCD and insisted on service because at no point in this first year did a warning or engine light ever appear. The service advisors at MINI have been extremely helpful and taken pity on me, they are painfully aware this car is flawed. Every moment I am on the road and I hear a new whine/rattle/thump I am overwhelmed by sheer panic and see only $$$$. At first I thought I was going to be a MINI lifer, but I clearly can't sustain this kind of maintenance.
Reviewed April 29, 2015
I purchased my 2015 Mini Cooper Hardtop in October 2014. First issue with the car was at 6,000 miles (April 2015). Vehicle was having a hard time going on a slight uphill, car then misfired - white smoke came out of the tail pipe. Within 5 minutes, the car misfired 4 separate times altogether. My car began to "chug" along and go very slow, an alert came on the dashboard saying "Drivetrain Malfunction - drive moderately".. "Oil below minimum. Add 1 Quart of oil as soon as possible". Car was then towed to dealership. They had my car for a little over a week. They called & said there was a lot of carbon buildup on the injectors. They then asked what gas I use which I said 89 or 91 and always getting it from Sunoco gas stations.. which is what they recommended when I purchased the car. They replaced the spark plugs and the injectors.
For about two weeks after repairs, car was driving okay, seemed as though it accelerated a little slower than when I first had the car. I, then had an alert show up on my dashboard saying "Oil below minimum. Add 1 quart of oil as soon as possible." I had to turn around on the thruway & take my car to the dealership. Again, they had my car for over a week. They replaced an oil sensor that apparently was bad. The service department manager gave me a service log for Mini Cooper that said, "ALL Mini Coopers that have a turbocharged engine should top off their oil with 1 quart every 750-1000 miles". Seems very, very strange. But the car was repaired & they sent me on my way.
The following Friday (6 days later), I decided to measure my oil while my engine was warm.. the oil meter seemed to have lost a quarter of oil in the past 6 days which DOES NOT SEEM NORMAL. The next day, Saturday, I had an alert come on my dashboard yet again that said "Drivetrain Malfunction - drive moderately". Luckily this time, my car seemed to have been driving normal - it didn't misfire at all. Turned around & drove the car back to the service department. They had my car for about a week. They said there was a crack in the valve over the gasket, so there was some oil leakage - which the service department manager said that would explain the excessive oil loss in a matter of 6 days. A warranty extension was presented to me, 6 years instead of 4 years.
However, the service department manager failed to mention that the last 2 years of warranty would not cover exactly what the first 4 years covers. I am EXTREMELY displeased with their customer service. I am eligible for a brand new Mini Cooper but I had told the service department manager I do not want a new car, or my current car - my 2015 Mini Cooper Hardtop falls under the Lemon Law & I want a FULL REFUND. No brand new car with only 6,500 miles on it should have this many issues. How can a brand new car be unreliable? This car has immediately lost its longevity as well as it's resale value. Mini Cooper is an unreliable product.
Reviewed April 24, 2015
Timing chain broke 30 days after I bought the vehicle @ 59000 miles.
Reviewed April 21, 2015
I also own a 2009 Mini Cooper Clubman S and have had nothing but problems. This vehicle was supposed to be very reliable and the BMW brand was pushed hard during sales process as to show quality. I have paid for a major repair almost every year I've owned it. At 50 years of age, this is the WORST QUALITY vehicle I have ever owned. The Mini and BMW brands are hype.
Reviewed April 19, 2015
I purchased my 2008 Mini Cooper S hatchback with 32K miles on it and still owe $11K. I quizzed the salesperson on maintenance requirements and different aspects of the vehicle; so far nothing he said has been true and I have spent $11K so far in repairs. This car, with payment, gas, repairs and insurance is costing me $880/Mo; a house payment for heaven's sake!
Right now it is in the shop after: 1 month ago replacing the valve cover ($800). 2 weeks later the timing chain ($4K). Not even 2 weeks went by and now waiting for the call to find out what the current issue is but know it's going to be big $$ because the engine light went on again. I purchased this vehicle for the gas mileage as I have a 56 mi commute to work and it's a BLAST to drive but the most UNRELIABLE & DANGEROUS car I have ever owned! I'm probably going to sell it to the dealer and take a huge loss with nothing to show for it. Minis are like boats; the 2 happiest days of ownership are when you buy it and sell it! You've been given fair warning: Don't buy a Mini!
Reviewed April 18, 2015
October 3/11 I purchased a 2007 Mini Cooper with 50,000 kms from the BMW/Mini Cooper dealership in Winnipeg Manitoba. It had at the time one year left on the warranty. In 2012 the timing chain and Vano sensors went while we were in Winnipeg. It went to BMW/Mini Cooper Winnipeg, the timing chain and Vano sensors were replaced under warranty. February 13/2015 the car died again. It was found that the timing chain went again and Vano sensors. BMW/Mini Cooper Winnipeg did that work again. Told me the reason that the timing chain went again was that a bolt was loose. I asked "why had not that bolt been torqued?" I got no answer. They did that work under warranty however they charged me for some seals and a "hook seal" cap. They also told me I needed a new alternator which is odd since my alternator was replaced June 26th 2014.
The car still did not work properly so I had to have it towed from BMW/Mini Cooper Winnipeg to the shop where I work. My technician found that my new Wilson alternator had been trashed and there was 6.0 liters of dirty oil in my car. My car only takes 4.0 liters. When it got towed from Morden to Winnipeg it had 3.5 liters of clean synthetic oil in it because it just had a service job and the alternator was working fine. We sent the Wilson alternator into Wilson to be repaired. They did not repair it. So I ended up ordering a BMW alternator over $900.00 and a new battery. My technician was very upset with BMW/Mini Cooper. Tried to get answers from them about the alternator and dirty oil, he never got any answers. My technician got the car going however it still did not sound well. It got towed back to BMW/Mini Cooper Winnipeg. They did a diagnostic. It was still related to the whole timing chain situation. They said it was fixed.
Both my husband and I took an afternoon off from work, drove into Winnipeg to pick up the car. I didn't even get the car off their lot when the engine light came on. They pulled the car back in. Did a diagnostic, said a "hook seal" needed to be replaced. This "hook seal" comes in a unit that costs $4000.00. So that is $4,000.00 plus $150.00 per hour labor. Now the car is still at BMW/Mini Cooper Winnipeg, not running. I am still paying $357.00 per month car payment on a car that is not running. BMW/Mini Cooper said the used car department would buy the car from me for $3500.00 but I would still have to pay $2840.00. Or they repossess the car and screw my credit. My question "is there such a thing as a "hook seal" worth $4000.00?" We cannot afford the so-called "hook seal" and the labor. What is going on here?
Reviewed April 15, 2015
I just had to take my mini in for service as it sounded like a diesel it a metal rattle noise was quite obvious. I have a 2010 mini Cooper S that fell victim to a large issue two years ago just prior to the mini Cooper recall. I am not sure if that recall is in fact tied to anything with this problem but that day the car had to be towed to the mini dealer and it only had 30 some thousand miles on it. Now I've taken it in and been told the timing belt tensioner is in fact completely broken and the car drained 2 1/2 quarts of oil- etc etc.
The car only has 52,000 miles on it and if it even looks different I take it to the mini dealer for service constantly. This is not a car that has been even given the opportunity to be neglected. This particular repair is over $2400 which is extremely odd especially with this particular car and how Few miles it's driven. I have now read about the unusual timing belt problems with Mini and I would strongly suggest as per a previous article I read that the 2010 Mini be included in this consumer complaint - and seriously looked at as a potential recall problem. This can be extremely dangerous and needs to be addressed immediately. As I write my car is in for service of this exact issue crossing my fingers.
Reviewed April 13, 2015
Had the winters tires exchanged for summer ones today and during the "Mini" inspection, the technician noted rusting and pitting on the brake discs. Recommended replacing at a cost $1300 (CDN). The car has only 16K kilometers on it. I had my previous Mini for 6 years and it did not require brake replacement during the time I owned it. The technician suggested the rust was the result of the car sitting for long periods of time, but my driving habits are identical to those when I had my first Mini. My concern is that this is something I have to look forward to, every year, like taxes.
Reviewed April 10, 2015
Oh boy!!! I wished I would have read some of the reviews before buying into this 2012 Mini Countryman S from a CarMax dealer in GA with 26k miles, automatic, that is currently at the dealership for a shift assembly repair. Bought the car with warranty still in place. Without warning, car would not get out of park, had to be towed in. Dealer took a few days to diagnosed that a leak was found that came from the drink cup holder that leaked down into the shift assembly, and considered it was due to what they call "misuse." Now I don't know about everyone else, but I thought drink holders were made to hold drinks??? Well duh! Not on these Minis!!! An 1,800 out-of-pocket repair.
I don't think anyone would purposely pour a drink into the cup holder but I think accidents can happen. It is very concerning for me because I have to pay for this car for several years and was thinking about purchasing the extended warranty for coverage while still paying for this car. Based on the reviews I've read, I scared of what's to come next. I've never owned a car to be totally disabled on me and cost me for repairs while under warranty for major problems. I really think that Mini/BMW or whomever needs to take a look at their warranty. After all, a car doesn't just need oil and water maintenance! I feel stuck and afraid of what's next. As far as I'm concerned, they should just remove all the drink holders or caution or let customers know it's just there for show and not to hold cups with liquids in them!!!!!!
Reviewed April 3, 2015
We had several malfunctions on our Mini Cooper convertible, which the dealer was happy to cover under the original 48 month warranty. I actually got the feeling that the dealer was on my side. I then purchased the Mini Cooper USA extended warranty when the car had about 18 months left on its original warranty. About two years later, something in the steering failed, and also the trunk stopped opening. It took them a long time to determine that the latter was simply a short in the wires to the electric trunk opener latch in the truck door. The dealer appealed to Mini Cooper USA, but the response was that neither repair was covered because all rubber wear was not included in the extended warranty. It cost me close to $800. I felt cheated.
Reviewed April 3, 2015
2006 Mini Cooper S- Absolutely loved the Mini Cooper look and driving feel from the moment I saw it! Bought a brand new 2006 and excitedly waited for it to be built and shipped to the U.S. I knew going in to this purchase that minis had their "issues" and was willing to deal with little problems for a sweet ride. My mini finally arrived and for the first 6 months the mini was everything I could have dreamed of!!! 6 months in I heard a chatter and had to have throw out bearings replaced...ok not a problem I knew they had problems. 12 months throw out bearings replaced again and window wiper solution tank replaced..ok all under warranty but honestly this is getting old.
24 months throw out bearings, clutch has issues (really! I've driven a manual car my whole life 300,000 miles with no issues) and the window wiper tank needs to be replaced but we need to take the bumpers off to fix it... Of course you do cause it’s out of warranty and it’s going to cost me 300.00 for the window wiper tank, and I didn't even wait for the other estimates. I walked out saying “I'll sell the car before I give you another dime!!” Walked out and bought a Subaru. Not the same fun :( but I can get up my driveway in the winter and no maintenance issues. Love the peace of mind! :)
Updated review: April 19, 2015
Thank you Mini! Mini has contacted us directly and we are very satisfied with our resolution.
Original Review: March 31, 2015
My now girlfriend bought a 2010 Mini Cooper S. Shes a great person, who works hard for her money and decided this was her dream car (she first owned a MINI COOPER, then upgraded). When it comes to buying premium vehicles that boast the awesomeness, fun and sportiness. With a $50,000 price tag you deserve all of the reliability and dependability any car buyer should expect. This was the case with what is now our MINI COOPER S. Sleek burnt leather seats, jet black, shiny chrome, dual exhaust, low profile tires, she even bought in to the upgraded rims (it was the MINI Presidents Demo special eh?). It looks perfect.
But nowhere did she sign off on any of the below: Replace the turbocharger auxiliary water pump at 49,884 km. Replace the Air conditioning unit at 72,054 km, along with the engine timing chain, guides, bolts and seal (all of which are now known as the MINIs legendary death rattle. 22,000 km later - the death rattle is back! Tensioner gets replaced and timing belt gets adjusted. Just 3 days and 231 km later at 95,261 km., the check engine light goes on and somehow the intake manifold has cracked and is leaking. There is a rattle in the back end now too (its just the trunk hatch coming loose, no biggie). 6 days and 1225 km later at 96,486 KM the check engine light is back on and found that timing was out of spec. They have her car for over 2 weeks.
Just to clear up a few things people may be wondering. She only ever brought it to a MINI dealership to have oil changes and any repair work done. She babies this headache. By no means is she a crazy city driver, stunt driver or off roader. She drives a well paved highway to and from work I have the reliable SUV. The car is actually ok for a few months after this before an insanely loud engine noise begins - its the death rattle again. The third time in 3 years. On March 16th she called her Mini Vaughan West location to make an appointment, but apparently you need to know when your vehicle is going to have trouble so you can book your appointment 30 days out (next available opening is April 15th). So staying true to her car commitment she makes an appointment at the next closest MINI dealership. This time the timing chain tensioner has collapsed and the engine timing off.
$3000 later, the MINI is back in the driveway. We have filed a formal complaint that is currently on its second escalation to someone who might care to make a customer happy. In 2 weeks time, not even a courtesy call from BMW Canada to address her concerns while her car is diagnosed and getting fixed (thank you ** of Oakville - you were courteous and did what you could). So far, BMW Canada has managed to show its number one fan nothing but ignorance and in every way has failed as a trust worthy car brand that stands behind the quality of the product they produce. This should never happen to anyone. As a business, if you make a flawed product and know you did, fix it. If this were a restaurant, we'd never go back and would tell everyone we knew to stay away. We can still do the latter and will. Thanks MINI.
Reviewed March 24, 2015
I bought my 2010 Clubman about six months ago from the Mini dealer in Jacksonville, FL. I asked about the timing/mileage for tuneups, oil changes, etc. The salesman told me that this was all computer controlled - all I had to do was watch the dashboard lights and readout. I read the manual especially the section about maintenance. It is important to note that neither the salesman nor the car's manual states anything about checking the oil level or water level on a periodic basis. Neither the salesman nor the manual states that the oil level is monitored by one of the car's computers and lights/readout.
So, one day the engine light comes on. The manual says it is okay to drive slowly with the light on. Which is exactly what I did -- I headed the car to the shop. Unfortunately, in less than one mile the car died. The car was towed to the shop. The engine threw a rod due to a lack of oil: there was less than one liter of oil in the pan. Now I am facing a $7000 bill to replace the engine. Why wasn't I informed to check the oil periodically? Had I done so, my engine would not have died. Mini was on notice of the lack of oil level monitoring and on notice as to oil usage/burning; however, Mini was completely silent. Question - is there a lawyer out there who is interested in a gross negligence lawsuit against Mini? If so, please contact me.
Reviewed March 14, 2015
So last year in April (2014) my grandparents surprised me with a 2005 base model convertible that they had purchased off a friend who was selling it. They failed to tell us that all four tires needed to be replaced and that the clutch was slipping. I just spend $400 to have the tires replaced along with a new rim after I dented it from hitting a rough pothole. Back in August, I heard a strange chirping noise when I would accelerate while turning. I decided to take it to the Mini dealership to check it out since it was newly built. They called me back the next day and told me that the front passenger strut needs to be replaced and told me that some gasket needed to be replaced for the power steering or something. So I said go ahead and fix them.
It was finished the next day but I couldn't pick it up until the day after it was finished. I noticed it kept sputtering while driving home so I pulled over and found fluid pouring out of the bottom. I called them up. They took it back in, and lent me a 2014 Paceman S (which was a blast). A few hours later, I got a call. They claimed it was leaking before I brought it in and I knew that nothing was leaking at all before I brought it in and I told them that. They then told me it must've happened when they degreased the engine. Not only did they almost ** up my power steering system, the idiot who refilled the system's tank put the wrong fluid in!
In the end, it was like an $800 repair and the only thing they took off was the labor for fixing a problem they most likely caused so I would have to take it back in and spend more money. I read the reviews and they're all about 4.5 to 5 stars for that dealership and I can't seem to find where to write my own. And now, I have to get the clutch either replaced or adjusted sometime soon and the other front driver side strut needs to be replaced. If I do need a new clutch, I'm going to have a racing clutch installed instead of the ** they make since I've heard their clutch discs don't last too long. The only reason I gave it 3 instead of 1 star is because they're fun, especially with a standard transmission.
Reviewed March 14, 2015
I got my Mini Cooper 2009 Base with 74000 miles. So far no problem, when you buy a used Mini you have to know some mechanic work or you with big problem. It's better to leased for 36 months and not problems. Sorry for my English.
Reviewed March 9, 2015
Bought my 2008 Mini. Second day engine light came on. Brought it to pep boys - there for a few days. Got the car back. Fix a few minor issues. They did tell me I needed to replace the catalytic converter. Couple days later engine light came on again. Brought it to the dealership. They resettle the engine light - told me if it happens again to bring it back. Next day driving to work car starts shaking losing power - had to call triple A. They towed it to an auto repair shop which cost $165 to fix some other issues. This car is already too much - only had it for 17 days. Out of those days 2 weeks it was in the shop. Lost for words how these dealerships can sell the consumer crazy cars and get away with it. There has to be some kind of protection for us. Pissed as hell.
Reviewed March 6, 2015
I bought my 2011 Mini Cooper used in April 2014 with 17K miles on it; mint condition, had it checked by my mechanic and perfect condition. At 28K the engine malfunction light came on but car was running great. Mechanic said small micro fuel leak, no worries. 30K tune up car was great. 10 days after the tune up the car lost all engine power on I95 and the engine malfunction light came on. Had it towed to the dealer. Apparently the ignition coil had failed, almost never heard of for any car at 30K miles.
Dealer replaced ignition coil and plugs. I love my Mini, so fun to drive but the factory warranty is out in 4 days. I've done a lot of research; the ignition coil is not a regular 'Mini' issue such as the transmission or tensioner. I do not know if I should get rid of the car, I love it but do not have the time or money to have it spend a percentage of it's lifetime in for repairs. I do not have nay problems with the car, it runs great. I am fanatic about oil changes, tire rotates, and general maintenance. But not sure if that makes a difference with the Mini.
Reviewed Feb. 27, 2015
I have a mini cooper 2007 with less than 67,000 miles that has given me many mechanical problems. Just a few months ago $6000 was spend on mechanical issues. Once more at the shop, but this time Mini Cooper wants to charge me $3000! I can't believe Mini Cooper doesn't give a warranty on parts being of such good standards!
Reviewed Feb. 27, 2015
I bought my wife a Mini Cooper 2006 R50 in 2010. It already had 52k miles on it. It now has 120k on it. I do most of the work myself because it's simple, but very time consuming. If I don't do this I'd look at spending about 40k dollars (overall) at the dealership to fix everything that would've gone wrong with it. And I should point out that Houston where I live is extremely hot so the more heat the more prone to failure. I usually go to the dealer for an inspection every 10k miles. They tell me what the problems are (charge a fair bit) but it's worth it to get their knowledge. I think I was around 400 dollars, but had them replace the oil & filter as well etc. Then I go fix it myself.
To avoid costly repairs the engine oil needs to be checked and topped off if necessary every month (about 6 or 7 hundred miles! Not changed).. Topped off to the max. If the engine oil goes low that's when plastic chain tensioners start to get hot and fail/break off causing catastrophic failure. I don't go for the oil change every 3k garble. I have the dealership do it every 10k (when they inspect it).
Lately I've had a misfire on cylinder 4. It cost me 20 dollars for a compression tester and will tell you that it has low compression (could be something else). Note 400 dollars if you want Mini to do it. You'll also be able to figure out if it's the top end or bottom with a drop of oil (Google it). In my case it was a burnt valve on the head. As stated before it's very simple to do these repairs. It's just very time consuming. The head was put to a machine shop though. Machine shops are pretty cheap.
Over the 70k miles I've had suspension issues, radiator fan issues, thermostat issues. Oxygen sensor issues. Engine mount issues. And numerous others I can't think of. 400 dollars to change a crank shaft sensor O-ring is a little excessive especially if you're changing the pan gasket at the same time. But in all it's not complicated. It just takes time and some elbow grease.
I have to say though I was tempted to buy a 40 thousand dollar BMW, but after the last time I took the Mini in and the guy said "It's pretty good shape for a vintage" that was the clincher for me. It's clearly obvious BMW do not want to work on cars over 5 years old, that is why they are charging so much. They want you to buy a nice new car every 5 years. So look forward to either spending 40k in repairs or 40k on a new car. I remember when Mini was "Mini." Cheap and cheerful and would save on gas! Now it's just spend spend spend. And can we please stop making plastic manifolds and plastic thermostat housings!!!!!!!!! Geesh I'll pay the extra 1k dollars and won't complain either!!
Reviewed Feb. 25, 2015
I am the owner of a previously owned 2010 Mini Cooper Clubman. I purchased this car from Carmax in Ontario California in March of 2013. At the time of purchase, it had approximately 27000 miles on the odometer. After seeing this car I just fell in love with it, and for the first few months, all was well. Then the warning lights on the dash started appearing...all small, easily fixed items, but still annoying. I was willing to over-look a few weird items because of the fun to drive factor. It handles like nothing else, and gets pretty good mileage. I liked that it was easy to work on, such as doing brakes, or oil changes, and felt confident that this would be the last car I'd need to buy....
Then Friday February 20, 2015, while running errands around the area, my temp light came on. I quickly pulled to the side of the road and opened the hood. I found the reservoir low, so I added water from my emergency roadside kit. I continued on my way and there were no indications of any problems. The car ran fine, no lights or warnings appearing, etc...Suddenly the temp light is back, and now it’s turned from yellow to red! I managed to pull into a gas station where the car promptly died and the terrible "!" light came on...the car refused to start. I found the reservoir empty, so I added water, hoping this would get me home. After adding water, I decided to check the oil level and water poured out the dipstick hole. The car has 45178 miles on it. I called a friend who is a mechanic and described the situation...not good..possible blown head gasket, possibly worse.
I called AAA (love these guys! This is what service is all about!) and then called Carmax...to their credit, they tried to find any and all remedies to help me out, but no deal. I didn't purchase an extended warranty (why would I on a car with 27000 miles?). I never bothered calling BMW, as I've heard endless tales of how they refuse to admit, acknowledge or compensate their loyal owners when the inevitable catastrophe comes...
I now have the expense of repairing this vehicle, at which point I will sell it and NEVER purchase another BMW product. I'm DONE! I'm lucky my 15 year old Mitsubishi Montero Sport with 138000 miles is still here...OH and BMW, my Montero has NEVER stranded me!! They built like it’s meant to be used and made it to last. You guys should take a lesson from the Japanese. I can only imagine what may have happened if I was traveling with my family and this failure had happened on a freeway here in California...Shame on you BMW/Mini! I'll be contacting the lawyers in the class action lawsuit, maybe I can get some relief through them.
Reviewed Feb. 23, 2015
Just bought a used 2005 mini Cooper S with about 86 thousand miles on it and the car worked fine for the first month. Now I'm having problems. When I get into car it won't start on first crank and even the second time still won't start. All the power comes on and nothing happens. Gone to the point where I've drained a battery trying to start it up.
Reviewed Feb. 22, 2015
My first Mini Cooper was in 2004. It was the worst car I ever had. The battery died in the first three months and it only got worse from there. Like an idiot, I was talked into getting another one in 2011, as the dealer told me how all the earlier problems had been addressed and now they are even recommended by consumer reports. Well, this car is not even four years old and my check engine light has gone off five times already and each time is some new problem I have to pay for. I can't wait to be done with this company forever.
Reviewed Feb. 21, 2015
I have been driving a stick shift for over 20 years. I have over 400,000 miles driving one. I have NEVER lost a clutch until Mini Cooper 2010 with less than 38,500 miles on it went. I called corporate, I called dealership. I was ACTUALLY told "You can drive a car off the lot, brand new and it could break." That was enough to tell me to NEVER buy a Mini Cooper again. I have an 11 year old Mazda 3 with 90,000 miles that has cost me less to fix in the last 11 years than the Mini did in the last year. They do NOT stand behind their product and can clearly care less about quality and workmanship. They said a clutch is a wear and tear part and there is nothing to be done. Wear a dress tear at 38,000 miles when another car I owned hit over 100,000 miles or close without losing a clutch...it's a DEFEAT and they know it!
Yesterday, I get into the car and it decides it doesn't want to accelerate past 26 mph and it took 5 min to get there. I live in a MAJOR metro area. I was almost hit 7 times on my way HOME! I don't consider it poor quality anymore. I consider it endangering to me and others on the road. I have 8 months before it's paid for and I have already spent almost the purchase price to fix it. Not worth it. It was fun to drive and was great on gas, the only reason I bought the car to begin with, now I want it gone! I no longer feel safe. I would rather drive my 11 year old Mazda. It's safer and more reliable.
Reviewed Feb. 18, 2015
I purchased a 2006 Mini Cooper from an individual with only 60000 miles on it. They had spent quite a bit on a new clutch and flywheel ($2800), $800 for new brakes and calipers, and $800 for new tires. I bought this car in 2013 for $8000. This car has sat in my garage more than I have gotten to drive it. First, oil was spewing out everywhere, so had to have the whole front end removed to replace oil pan gasket, got that fixed. Not 2 weeks later, steering fluid was leaking everywhere, had to replace hoses ($80 each) and clamps. Then the transmission fluid started leaking, so I put gook on it just to stop it from leaking and to get rid of it.
I absolutely loved this car, so much fun to drive, but who can afford one? Had considered buying a brand new one, until I read all of the reviews. Anyway, couldn't get myself to sell to an individual, so I sold to Carmax. Bought for $8000, sold for $4000 just to get rid of it - of course they are going to take it to an auction. Couldn't let myself sell it to an individual because I knew it was junk! So buyers, be aware of what you are buying. They are so much fun to drive, but you better be rich!
Reviewed Feb. 15, 2015
I just bought a 2010 Mini Cooper S Manual Transmission car from a private party. Drove it 500 miles and clutch started making metal-on-metal grinding noise when leaving first gear. It now needs to be replaced and is going to be extremely costly. I found a number of people with the same year, make and model and having the exact issue. The clutch obviously was made cheaply. It cannot handle the torque the engine. This is completely unacceptable. I will be pursuing legal action. I recommend that you look into your clutch and if you're considering buying a Mini, make sure you the clutch looked at. I enjoy the brand, style and performance of the vehicle but this is a real hassle.
Reviewed Feb. 14, 2015
I bought the car with 28000 miles. I've had two sets of tires, strut tower replaced, valve cover replaced, timing chain replaced, two thermostats, re-programmed, battery, window re-programmed twice, auxiliary fan replaced and now the ac compressor is out. I have spent three times my payments on this piece of crap. I will never buy another BMW product again.
Reviewed Feb. 10, 2015
I bought the car for my daughter and I to share after the death of my wife. The 09 Mini S in laser blue was the car of her dreams which turned into my nightmare! I purchased the car used with less than 40k miles and purchased an extended warranty for almost 2k. The car has since had a blown turbo and failed vacuum pump with almost 6k in repairs after the warranty ran out! I have done all the routine maintenance myself and brakes, rotors and tires. I replaced coils, plugs, CVV, and vacuum myself. I didn't have the tools to replace the turbo. Now looking at fan assembly replacement and have the timing chain death rattle. You wouldn't believe the run around you get!
I am saving every penny from my second job to pay down the balance to trade it in for a Toyota! I only pray it runs for a few more months until I get rid of it. I tell everyone that asks or looks at the car at the grocery store... "Never buy a BMW or Mini Cooper". They are engineered to fail! Run from this car! If it still starts... trade it in. Mini refuses to stand by their product and only until their sales drop to zero will they learn that they cannot abandon their customers. Tell everyone you know about your bad experience! I go out of my way just to tell people never to buy BMW products. I thought all these people were just bad owners that never checked their oil or coolant and that I would have better luck through superior diligence... Don't be fooled! If it looks like a **...and smells like a **... Then it's a **!!!
Reviewed Feb. 9, 2015
I am shocked and dismayed about the number of complaints about Mini Coopers! I too fell in love with my 2009 mini (cute as a box full of kittens!) LOVE driving it! BUT at 25k the water pump went. At 49k the top had to be replaced. Later the thermostat housing cracked, and at 82k a freeze out plug inside the timing chain housing blew out, blowing the engine. I still love the car and am going to fix it (at about $8000 for a used engine). I think BMW should be responsible for all of these engines blowing! What if the used engine blows? I can't afford another 8 grand!!!
Reviewed Feb. 8, 2015
I bought a 2008 mini cooper in 2014. It only has 63000 miles on it. It has been cutting off in heavy traffic. I am afraid for my life because it may cause me to get hit from behind and seriously injured. What can I do to get this car fixed by the manufacture. Bmw shop told me it will cost me 4000.0 to fix. Can anyone tell me how to file a lawsuit against Bmw to get this car fixed.
Reviewed Feb. 8, 2015
I purchased 4 Mini Coopers for our company. 2 of the Minis experienced serious braking issues. 1 of our engineers got in 2 low impact collisions when the brakes locked and failed to stop. The 2nd Mini, our engineer was on the freeway, going 70 MPH, when traffic started stopping. He put on the brakes and they went to the floor. Completely failed. He used the emergency brake to slow down and the brakes started working.
Both cars were towed to Crevier Mini. I complained to Crevier & to Corporate. Corporate investigated and found nothing wrong. Crevier went through the software logs and found nothing wrong. However, these cars were in US a couple of months before these incidents happened - which makes them intermittent problems. Our engineers refuse to drive these cars. I wanted them returned - but to no avail. I asked Crevier to buy them back - I can't in good faith sell or turn these cars in as a trade-in if I feel there are serious problems with the car. Crevier offered to purchase them back at an approximately $18k loss. I am so unhappy with this whole experience.
Reviewed Feb. 4, 2015
Mini cooper 2002 chilli pack - I love this car with a passion. Trouble is BMW don't love it as much as I do. Otherwise they would make life with this car cheaper and easier to live. Far too much specialisation in the build that makes it that I have to refer to main dealer rather than my own trusted local mechanic. To me it smacks of BMW trying to keep a steady revenue stream rather than provide a true service to their clients. There you are. Have said it now. Happy.
Reviewed Jan. 31, 2015
I bought a used 2002 Mini Cooper Hardtop a couple of years ago with 72,000 miles on it. It was the first car I ever bought and I got a loan on it. A couple thousand miles later the CVT transmission blew. $4,000-$5,000 fix. And that isn't the only thing that went wrong with this car. Don't buy a Mini or anything from BMW. They don't stand behind their products.
Reviewed Jan. 29, 2015
Bought a 2002 mini type s in 2012. Had 29000 miles on it. Not even a month later exhaust right at the flex pipe ripped. Took to the dealership, wasn't covered under warranty. They pointed me to a mechanic who could fix it. Cost $1600. Lasted about a month. Broke again. Took it to a different shop. REPLACED it. Spent $1600. Lasted about a month, broke again. Brought it to 3 other mechanics who all could not even begin to tell me what the real problem is. Barely driven the car since 2012. Waste of time and money.
Reviewed Jan. 25, 2015
Gee, I almost hate writing. I'm so sorry for all who are having troubles with their Mini. I bought my 2012 in March of 2014. Only one problem so far; the 3rd door had to have the closing mechanical parts replaced. The thing was when I took it into the dealer in Los Angeles for an oil change, I had not had a problem with the door prior to entering the driveway of the dealership. Go figure. So the oil change was going to cost me under $80.00 and I left paying Over $300.00. Not happy. I love the car and the gas mileage. But now all the reviews are scaring me. I've driven from central Calif to LA three times in this year and I drive from my home to town 21 miles one way, once a week. Hopefully I'm good till it's paid for. I've always had a Chevi which we drove for forever.
Reviewed Jan. 24, 2015
Bought my 2009 Cooper S new in Kelowna. This is by far the most fun vehicle to drive - love it. Has had a few issues mind you. New timing chain at 76000Km. New engine at 82000Km. New Turbo at 120000Km. New fuel pump - new high pressure pump - excessive carbon build up requiring walnut blasting on more than one occasion ($1000 each time not covered under warranty). The list goes on.
It's now parked since the timing chain has failed yet again and the dealership wants another $4500 to repair it. So far this vehicle including extended warranties and repairs - not including general maintenance such as oil changes etc - has cost me a staggering $55000! This does not include parts and labour covered under warranty. Interesting how many horror stories I have discovered posted by other owners with similar problems with this vehicle.
Reviewed Jan. 22, 2015
Bought my MINI Cooper S hardtop new over 3 years ago, and so far no major problems. It has been my favorite car I have owned after the x 1/9 I had many years ago.
Reviewed Jan. 22, 2015
My car has 110,000 klics on it and the transmission is gone. To fix it they want $8500 for the parts and another $1500 for the labor. They have to put the same transmission in and the same thing could happen again. The sales manager said it would be just better to sell it as I wouldn't get much as a trade in. They have these problems with the transmissions from 2002 to 2007 then they changed it. I do not think it's is acceptable for a company to know this and not do a recall or at least fix it. These are $40,000 dollar cars and I think you should get a lot more mileage than this. I LOVE my car and it has cost a lot in repairs, but am so disillusioned with the reaction of the company.
Reviewed Jan. 14, 2015
We have had our 2007 Mini-Cooper for less than three years. We bought it, used, and spent a small fortune just to get it running right first thing after we got it. Now the timing chain has caused our car to be completely unusable. It is going to cost upwards of $8000.00 to fix. We have read everything we can about this happening to our mini and like the thousands of other owners, are extremely upset that Mini has not taken any responsibility for this built-in failure. We love our Mini and are greatly disappointed that our Mini will have to be abandoned and we will no longer drive another Mini, EVER. They are way too expensive to fix… if you can find anyone in your area to fix them. Short love affair with a high maintenance gold-digging lover!
Reviewed Jan. 12, 2015
I've read a majority of the posts and see that most of the issues come from buying a used MINI. In my past experience of car buying, I've never had much good luck with buying used European cars. I love them, but they are usually used for a reason. Because of this, I bought a brand new Cooper S in 2011. I picked out everything on the MINI USA website because I knew I intended to drive a lot of highway miles between GA, where I own my house, and NC, where I'm currently stationed.
True to my word, I have 125K after driving it off the lot brand new (with accompanying extended warranty) on Memorial Day of 2011. In that time I've had three repairs--one major. Honestly, I have never loved driving a car so much. Just like drivers in big pickup trucks feel powerful because they're the biggest thing out there, I feel powerful because I'm the smallest, quickest and most maneuverable. I love to drive and this car is meant to drive. I love motoring!
Despite that, I am currently awaiting tomorrow's appointment for the diagnostics on what I believe will be another costly repair. I believe the turbo has gone kaput. I wish I could trade the car in but with the number of miles, I already know I'll be upside down. I am afraid I won't be a Motorer much longer and it's really sad. MINI could have a lot more loyal customers if they'd focus on making their cars more reliable. I don't know too many people who have so much money they are willing to waste it on brand loyalty.
Reviewed Jan. 12, 2015
2005 Mini Cooper - When car is going between 5-8 miles per hour it goes into neutral, but if you give it gas and get it rolling faster it's fine. Automatic with only 69,000 miles.
Reviewed Jan. 2, 2015
I bought a brand new 2009 Mini Cooper S Clubman in 2009. I can easily say that I had at least one major repair every year of owning the car. Some years, I had multiple repairs. I took good care of the car, but they are simply not reliable. They are expensive repairs too. I spent over $6,000 on repairs for the time I owned it. I just traded it in for a Mazda this week and it is such a relief. I am already getting more features for less money with the Mazda and it should be more reliable too. Because of my experience, I will never buy a Mini again and I would not recommend anybody that I know to buy one.
Reviewed Dec. 24, 2014
I bought my daughter this Mini Cooper Clubman S 2009 a year ago. AMAZING condition... Only 55,000 miles. We did not know there was a Recall on the timing belt tensioner. The tensioner backed out and the car lost all oil. Therefore damaging the engine. Mini Cooper of Kennesaw took the car in and said that due to the recall, Mini would cover 50% of the cost of the repair. After 4 weeks they tell me the engine cannot be fixed. Now we need to replace.
The cost to repair further is prohibitive. They changed the offer, Mini will cover 50% to install a new engine, but I am 100% responsible to pay for the repairs up to this date. They refused to cover more as they needed a service history for the car. I researched and provided a FULL service history for the car because one of the mechanics on the list was no longer in business, they claimed his service records were fraudulent and have removed all financial assistance. I am devastated!!!!
Reviewed Dec. 23, 2014
I bought a used 2007 mini October of last year. The week before my year "anniversary" the check engine light came on and a message about the catalytic converter came on and I couldn't drive over 25 mph. I pulled over and hoped that letting it cool would work. Waited a while and drove home about 10 miles VERY SLOWLY. I had to ship it back to the mini dealer that did the original engine repair (200 miles). The car in total had less than 48,000 miles and I got the great news I need to install ANOTHER engine because this isn't the first, but SECOND engine this car needed. Mini has had my car for 6.5 weeks now and they offer to give me $500 to help...... Thanks.
I'm devastated that I spent 16,000 on the car and now a year later I need to dump another 8,000 into it. I thought buying a German car would be great, but they don't stand behind their product at all. I'm so disappointed that they feel $500 is a reasonable compensation for a car that will have its 3rd engine in under 50,000 miles. I'm completely gobsmacked. All I can say is NEVER BUY A MINI!!!!!! IT WILL COST YOU WAY MORE DOWN THE LINE!!! It's so sad because I really did enjoy the car and I would have definitely had another one down the line, if this never happened. Buyers beware!
Reviewed Dec. 21, 2014
I have owned a 2008 MINI Cooper S since 2009. I have had some fun driving it around but like others I regret buying it. The cost of ownership for this car is very high. If you take it in to the dealer expect to pay at least a $1,000 every time. I needed a new clutch after 50,000 miles at a cost of $1500 or so. I have driven stick shifts since I was 17 years old in the UK and I am now 65 years old. I never needed a new clutch under 100,000 miles on any car except the MINI. The clutch burns in traffic and if you reverse up a small hill for even a short distance it burns also. It's defective in my opinion.
Of course it's easy for dealers to blame owners for poor driving habits, they will not admit that there is a clutch issue. After Flow MINI of Raleigh NC changed the clutch I came to pick up the car and immediately noticed a noise in the engine that didn't belong. I complained about it but the salesman was clueless (or pretended to be) and the service people had left. I was forced to nurse the car home and bring it back because they had failed to tighten something up. I had to travel 50 miles backwards and forwards. The service rep said they had given me some gas to compensate me for the inconvenience. They did not top me up, the cheap rep added a gallon or so, that was it. I was disgusted.
After the clutch replacement one of the AC hoses developed a leak because it was rubbing. I suspect it was not put back properly after the clutch change. Flow MINI in Raleigh NC want another $1500 to replace the hose. Apparently the engine has to be taken apart to change the hose. I declined the service, I'll do without AC. They changed a leaking oil seal and drive belt at a cost of $466.51 (what a deal). $138.55 was the total for the drive belt. The axle seal I was able to get down to $330.96. They never mentioned these issues when they called me about the AC repair but I noticed them on the worksheet so I had to get a ride home again and come back the same 50 miles to get the car. No gas this time.
This is an expensive car to begin with and I mistakenly thought that the BMW name would mean a quality build - not so. It needs a lot more money to maintain than it should, also a lot earlier than other cars. It has got to go, never to be replaced. For the money spent on this car for repairs I could have bought a reasonable used car. Toyota, Mazda, Honda are the way to go. I never had any issues with them for over 100,000 miles apart from maintenance items like tires and brakes. Usually I sell a Toyota with over 120,000 miles with no issues and a great price. We have owned Camry's and a Honda Civic - never any problems.
What a shame that such a fun car has such a terrible build with a poor warranty, poor components, and a terrible service department (in Raleigh NC anyway). Think about all the costs before you buy a MINI Cooper. It will drain your wallet.
Reviewed Dec. 16, 2014
My car has had 2 HP fuel pumps, aux water pump, a new bat replaced at 8k, oil pipe, gaskets valve cover and 2 timing chain tens replaced prior to 50k. The warranty has now expired. BMW wants me to sign a release as they are offering to pay 50%? Help.
Reviewed Dec. 10, 2014
This is to report/address the steering tightness problems on older Mini Coopers. (My car is a 2006 with 90K on it.) We know about the power steering pumps going bad/out on many Minis potentially causing a very dangerous driving condition. A pump failure causes extremely hard steering. Do not confuse the tightness problem with a total pump failure.
But I digress, I took my Mini into a dealership complaining about the steering being tight. They couldn't find anything wrong and said "it's not that bad." I then took it to an independent service garage. I explained the symptoms and they knew right away what the problem was. The lower u-joint in the steering column tends to rust up and start binding. This seems to be a common problem especially in the salt belt part of the country. It is such a common problem that one cannot even find a new replacement assembly in the USA. A reliable source has stated Mini has no idea when, if ever, there will be replacement parts.
The official solution is to order/install an assembly for a right hand drive car. The dealerships are now aware of this problem (I have seen official detailed instructions from MINI). The tight steering also can be dangerous when fast steering input is required when making an emergency maneuver. I also think it's very poor of the dealership not to diagnose/recognize the problem. As a side note, I had the right hand drive part installed by an independent. I then took it into my dealership to have an adjustment made due to the install. The dealership then said I needed the part that I just had replaced. Best of luck to all Mini owners I'm selling mine and never buying another.
Reviewed Dec. 5, 2014
I have a 2007 Mini Cooper 7 that died on me. I was driving home and the check engine light went on, gave me a message about the catalytic converter. Took it to a local and trusted mechanic shop and they basically told me I needed a new engine (rough cost for used $7k and new $9k). Found out this is a known issue with the R56 engine so I decided to contact MINI USA to see if they would cover the costs. They requested that I have it towed to an authorized Mini dealer so off it went to Mini of Concord. They performed their own inspection and stated, I don't need a new entire engine, just the top portion! It was going to cost roughly $5k but they would give me a 25% discount so my cost would be $3600. I stated that I don't feel that I should have to cover any cost considering it is a KNOWN ISSUE with this engine. Still waiting to hear from MINI USA on what they are willing to do and hope they do the right thing.
There is a class action lawsuit going on regarding these cars/engines, so my question is, why haven't MINI USA/BMW recalled these vehicles??? Very disappointed that they are refusing to do the right thing and making customers pay for a known defect. Here is the link I found about the class action lawsuit. Please read and take action people! https://www.consumeraffairs.com/news/consumers-complain-of-mini-cooper-timing-belt-failures-080113.html.
Reviewed Dec. 5, 2014
I purchased my 2007 Mini Cooper S used in October of 2010. Shortly after purchasing, I was contacted by Mini to tell me about a warranty recall in the transmission, which resulted in replacing the transmission, clutch, timing chain, all of that. This did not cost me anything as it was under warranty. I've always followed the regular maintenance schedule for my vehicle and have only had small repair issues for the most part. However, I took my Mini in for an oil change Nov. 21, 2014 and also to ask about a knocking I was hearing in the engine. I got a phone call from the dealership near the end of the day with some "pretty bad news."
Apparently, my timing chain is broken and has also broken the guide rails (I'm not sure what those are), causing pieces of metal and plastic to fall into my oil tank. The cost to replace the timing chain is $1566. I was pretty shocked, since there was no indication anything was wrong with my vehicle. I was told that a leak in my turbo oil supply line is what caused the timing chain to break. Basically, every time the turbo was engaged, oil was just spewing out everywhere... I never saw it on the ground because it would burn off and didn't leak while the turbo wasn't engaged. I was told by the dealership Mini doesn't have an internal oil sensor to tell you if your oil level is low.
My Mini was almost bone dry when I took it to the dealership and that's what caused the timing chain to break. So, to fix the leak and the timing chain, I'm looking at almost $3,000. To me, this is completely unacceptable. I've always taken good care of my vehicle, and the fact that there is an engineering flaw (not having a low oil LEVEL sensor - they have a low oil pressure sensor... but that doesn't come on until your car has about a quart of oil left) isn't my fault. And I don't really think I should have to come out of pocket $3K for it. So now, my Mini is sitting in my garage and not being driven because I can't convince myself to fork out the cash. I'm working with the company right now and I'm hoping they'll pay for this repair since it's a systematic breakdown of their own engineering flaws.
Reviewed Dec. 5, 2014
Just purchased a 2009 Mini Cooper S from Carmax. We are not happy with either. Yes, they are neat cars, but the reviews and warnings you read about are all accurate. These engines are so poorly designed. Had the car for a few months and it has been parked more than driven. Purchase something else and maybe Mini will eventually redesign. We have already seen a failed vacuum pump, timing chain tensioner issues, misfiring engine. This was a huge mistake. Worst car we have ever owned.
Reviewed Dec. 4, 2014
At 43,000 miles the clutch went on my 2010 MINI Cooper S Clubman. Between towing costs & repairs, I anticipate a total bill around $4,500. The car is no longer under warranty and the dealer, although very understanding, expects full payment. An internet search indicates that clutch and transmission problems are a common problem with MINIs: particularly with the 2010 and 2013 models. My search results indicate that some clutch failures occur as early as 15,000 miles. I have always driven a standard; my last car had 139,000 and the original clutch. I know when/when not to/and how to use a clutch; I don't ride the clutch and I don't "rip" the car around, although all MINI TV commercials show the car being driven this way. MINI has had issues w/ the transmission also; in fact there is a class action suit against BMW North America that is pending settlement. I wonder if there is potential for a class action suit here since it seems to be a consistent problem, and I am sure MINI must be aware of it.
Reviewed Dec. 3, 2014
I bought a 2011 Mini last this year, it drinks oil like no other car I've had and makes a thumping sound after driving it for a while. Any knows what that is about? This car is scaring me, I'm thinking about trading it in, I can't afford any major car repair bills right now.
Reviewed Dec. 2, 2014
I purchased a brand new 2008 MINI Cooper (back in 2008). I currently have 126k miles on the car. I bought this car because of the good gas mileage. Unfortunately, once I actually paid off the car (60 month financing), that's when "coincidentally" the problems started. I have had to replace the coils and spark plugs (several times), cyclone separator, and water pump and thermostat. After a lot of research, it seems like these are "common" failures. Now it has cost me much more to repair/service the car than what it's worth. As much fun I have driving the car (easy to handle, sporty) - the total cost of ownership isn't worth it.
Reviewed Dec. 1, 2014
So first I want to say I own 3 currently and sold my forth a few years back. I loved the brand for a number of reasons like handling and performance and the overall style. At this time my stable consists of a 2012 MINI JCW GP, a 2012 Countryman and an older 2006 JCW. The Countryman has been in the shop almost every month since we owned it. It has had taillights replaced as well as the heating/AC replaced numerous times during ownership. Right now it’s got another check engine light and on its way back to the dealer since it hates to start. The heater will not warm up the car unless it’s floored and since it’s 18 degrees out that is unacceptable. Especially since it’s been fixed numerous times.
Now onto the GP. This is the company’s flagship performance car. It's very limited and one would think well documented. Yet when brought in to have an alignment done, the techs were unable to figure out the adjustments and I had to assist by providing the details they needed and showing them how it should be done. The GP had a tail light out. This resulted in them frying the radio trying to replace it. Not sure why it’s connected but it is. So they had to replace the stereo and the ECU. The problem was the dealer installed the wrong ECU software version so the car ran like crap. I did not notice right away. It wasn't till after I installed a cold air intake that I noticed the car was running off.
After convincing them on the 3rd trip there to install the latest ECU version did they see it was wrong. This was after blaming the CAI on the issues it was having. So I should be happy now right? They finally installed the correct ECU software and it should be back to normal. Nope. Now the car bucks on the highway. I tore the intake apart thinking it was the problem. I tried everything down to boost leak testing the car and duct taping the MAF tube in case it was leaking. I was TIRED of talking with the dealer. When nothing worked I brought it back in. They said it was the MAF. They replaced it. I got it back a day later and the same problem persisted. Here I was going back for the 4th time only to have them tell me my modifications were the issue. They said they fixed the seal on the CAI (which was fine) and the car was tested and perfect.
On the way home I noticed it bucking again and no longer had the sport mode pops and burbles you get from the exhaust which is a key character of the car. I refused to bring it back. I looked around the engine bay and studied the MAF connector more closely. It had a brand new MAF so I knew it wasn't that. Turns out all the problems I was having was due to a loose wire in the harness connector. This did not fix the sport mode button but at this point I don't care. I'm tired of missing work and dealing with the hassle of going to the dealer and being stuck with a loaner. Now mind you both my older 2005 and 2006 MINIs had issues but were basically bullet proof and well over 100k miles. The newer ones are nothing but problems so far. Neither new car is over 30k miles and have spent most of their ownership in the dealer for one stupid reason or another.
Reviewed Nov. 29, 2014
My Mini is only 6 years old (bought new) and it already needs a new transmission. Since you can't just repair the broken part, you need a completely new one!? Random plastic pieces have broken inside the car - part of the seatbelt, the end of the gear shift, the sunroof screen - and there no standard parts. Everything has an upgrade. A year ago, there were SIX oil leaks at the same time! Oh, and if you pay for the extended maintenance program, and it's about to expire, and you take your car to the dealer for one last round of "FIX EVERYTHING" that is covered, they won't do it. Two weeks after taking it in, I had to take it to a mechanic (not the dealer) to have spark plugs replaced and they told me I had 10% left on the front brakes. Yeah, Mini didn't replace them, even though they are covered.
Reviewed Nov. 22, 2014
I have a Mini Cooper '09 FOR 5 years with 51,000 miles. Just a couple weeks ago as I was driving home the engine light came on along with the temperature coolant light on. Right as this happened, I headed towards the next freeway exit when my car slowly started to slow down and came to a complete stop. My engine had died. I towed it to the dealership and told me that I needed to do a diagnostic test which I did and found out that my coolant had been leaking but later informed me that I need to do a engine tear down to see the core of the problem and figure out if this was the cause of a faulty part. Couple days later I found out that the dealer did not do the breakdown because Miniusa had told the dealer that a claim cannot be filed because through a remote, they said that since I drove 8 miles after the warning light, this is a case of negligence and nothing can be covered.
Would anyone just stop there and then in the middle of the freeway when the warning signal comes on? Because the first thing on my mind was safety. Now I am stuck with a bill and a car without an engine which is going to cost me $8,000 to fix...when the car is worth only about $9,000 if it was running. Do not buy a Mini. It has too many problems which they know but would not acknowledge. Mini USA is even worse when it comes to customer service. All they say is that this is their policy and decision is finalized.
Reviewed Nov. 21, 2014
Bought my 2007 Mini convertible in 2012 and at around 75k miles, the transmission started acting funny. If seized up and failed completely. Cost me $6k for a new one. Less than 11k miles later, it's slipping and about to completely fail again. There are so many problems with this car. Both rear windows have stopped working, rear view mirror won't stay in place, the top has this weird grease stain that is coming from when I put the top down. Nothing but problems and issues. Although I am part of the class action suit, it's taking FAR too long. Filed in April and have got NOTHING in return!
Reviewed Nov. 14, 2014
I own 2005 Mini Cooper S with 55000 miles, just had engine failure. There is small kicking sound from the timing belt area. I contacted Mini USA, they put me on 5 months of investigation by me providing all my maintenance records, which were up to date. And after all that wait, they refused any help.
Reviewed Nov. 4, 2014
I bought my 2009 Mini Cooper Clubman S used at 20,000 miles in 2011 from a local dealer. At 63,000 miles (after the warranty ran out), it was discovered that the head gaskets on the engine were blown. This was discovered by my mechanic during an oil change and fluids top-off; I had to have it towed 45 miles to the closest dealer. Ferman Mini in New Port Richey, FL, who did the work, promised me my engine would be like new - after paying $4,500 to fix it.
At 67,000 miles, I noticed that the water coolant tank had black sludge in it (no warnings or nothing, just happened to check the water level). Mini of Ft. Myers has had my car for 2 weeks - they took apart the oil casing, the gasket heads and turbocharger and still couldn't find what was wrong. They still cannot find the point of failure and have said the only option is they replace the entire engine for $10,000. Or I could trade it in for $3,500 for another Mini from them. And I still owe $9,000 on my loan (that's $23,500 for the loan, previous and current [suggested] repairs). The repairs on this car cost more than the car is worth and more than I owe..... For someone just out of grad school, I now have no car, can't afford the payments to fix and can't sell it. Never, ever buy a Mini Cooper. I'm heartbroken as I loved that car. I'll be paying it off for the next 20 years.
Reviewed Nov. 2, 2014
Do not ever buy these cars, no matter how good you take care of them something will keep going wrong. They are costly to fix, may tie a lemon to the roof and park it across from the dealer and it's not just mine. We should all band together for a class action, buyer beware.
Reviewed Oct. 25, 2014
One prob after the next. Blown clutch not covered under warranty. Dealer asking 4,300 to repair. Bad thermostat 550 to replace (diff to access). Fuel pump defective, 800.00 to replace. Dealer, agent, manager at Hassle BMW, indifferent, rude, did not return calls... Do not buy a Mini. Inferior mechanics and no accountability.
Reviewed Oct. 25, 2014
I bought a Mini Cooper S John Cooper Works 12000 miles, paid £16500. Last year I was driving and the screen kept telling me boot open. Sometimes I could open other times it was impossible to open. Took into my local garage and he shook the boot door only to find it full of water!!! If I did not have it fixed the water would eventually mess electronics up. I looked on internet and it is quite common. I called Spire Mini and they wanted £120 just to tell me what was wrong with the boot (like they did not know). Took it to be fixed at a BMW garage. Now again I cannot open my boot, went to garage. Everything is soaked and the boot door again is full of water. I am so angry. It is obviously a fault. It is disgusting to pay that amount of money for a Mini and all they are interested in is more money on a faulty car. I want to go to a solicitor and demand they replace the boot door and pay for all my damaged goods. Does anyone know the details of the managing director of Mini who I can contact?
Reviewed Oct. 24, 2014
BMW Corporation were rude and wanted no responsibility once you bought the car, if things went wrong. Now experiencing a steering and fan pump issue and was never informed of their extended warranty offered and I'm very disappointed once again in the company. The company has put my life in danger by not informing me of this imperative and vital information!
Reviewed Oct. 23, 2014
Well before I owned a 1995 Honda accord and the catalytic converter went out and it was a 200$ repair, bought it used AND THAT WAS IT! It was a 19 year old car with 200k miles on it. It was a God compared to my 2012 brand new off the lot German made piece of junk mini cooper S, four days after I bought it the crank shaft pulley fell off. Fell off? yes, fell off. Along with my passenger window breaking; shortly after my clutch went down, my radiator gasket broke, battery went out, the brakes, and now the high fuel pressure pump is going out. I have 37k on my car and every last mile I have had to pay for in some way, thanks the legalities and fine print that you agree to buying the car. Keep in mind I'm still making payments on the thing. All the while the big wigs at mini could care less. I'm 100% for a class action lawsuit against Mini. Worst car/experience of my life.
Reviewed Oct. 10, 2014
09 Mini Cooper Clubman S - At 50k took car for service and was told the sealed transmission needs to be replaced and some tensioner needs to be replaced at a cost of $2800.00. Checked online, saw these were ongoing problems and contacted Mini corporate. Got the services covered but it was a hassle. Now 5k miles later they inform me the turbo oil line needs replacing at $1300.00 same deal but Mini wouldn't budge on the service although its a known manufacturer defect.
My question is why is Mini allowed to get away with charging for obvious defects that should be RECALLS? The car is fun to drive, however I will never buy another Mini or BMW based on service costs for their defects! Don't get me started on the hood scoop that was replaced 4, yes 4 times due to warpage from the turbo heat! Grrrrrrr.....
Reviewed Oct. 7, 2014
I was pressured into buying a car that I didn't need... purchased car because warranty was running out. I asked if I could extend... they lied, saying that I could not pay for an extension.
Reviewed Oct. 4, 2014
I bought my 2014 Mini Cooper from the Escondido CA store and I have had nothing but problems with the car. When I have brought my concerns to the service advisor they were rude and unhelpful. I do not recommend purchasing a Mini from this dealership.
Reviewed Sept. 23, 2014
06 cooper s - Bought this car used with 54k miles on it. Didn't even make it home without transmission issues. Seems we bought a car that needs over 1000 dollars to fix the issue that Audi and VW are taking care of for their customers... Should have bought a Toyota.
Reviewed Sept. 19, 2014
I had a Cooper S 2008 which had few issues only. Oil leaks. AC compressor failed. Gear box will not go after 3. Talking fair. NEVER buy this crappy product. I will not pay a penny for 2015 brand new with 10 years warrant. THANKING you and hope readers will know it's good if you have 2 cars and you work for the agent.
Reviewed Sept. 11, 2014
I've had my 2009 Mini Cooper since, well, 2009. It was the car that I test drove on the lot, and I fell in love with it at first sight. All was great, until it wasn't. Started having problems at around the 2 year mark. Since it was still under warranty, some stuff was covered. But once the warranty was out, I had to pay out of pocket which was REALLY pricey. Finally after 5 years, I was able to find a good, honest, Mini-expert mechanic who told me my Mini would need a refill of oil every three gas fill ups! He said my model Mini burns oil every couple hundred miles. I've also noticed that my coolant needs refilling every few weeks as well. And just today when I turned it on my window said it needed service, when yesterday the counter told me in 600 miles. I think it's come to the end of the road for me and my Mini. But it will be in tears because I just love that damn car.
Reviewed Sept. 11, 2014
I bought my 2007 Mini Cooper S used in January of 2013 from a reputable and well known dealership in the Hampton Roads area. Since owning it, the timing chain failed at 50,000 miles and was repaired by the only Mini Cooper dealership in the area. At 62,000 miles, the oil filter housing began to leak and was also replaced by the same Mini Cooper dealership. Now at 75,000 miles, the timing chain, oil pump, and turbo has failed. The dealership is also advising me that my Mini Cooper might need a new engine. Really, a new engine at 75,000 miles? My Mini Cooper has been at the Mini Cooper dealership for almost two weeks as they try to fix this poorly built machine. This vehicle has always been maintained and has never been abused.
Mini is aware of the issue with the timing chain and oil filter housing and yet they fail to take the responsibility to correct the issues for their owners. The dealership can't even provide you with a loaner vehicle because they have more owners with broke down Minis than they have loaners. So far, the warranty company has paid for all the repairs, but as of today the warranty is questioning if any more repairs should be done since the cost of repair is approaching if not exceeding the value of the vehicle. If you are considering buying a Mini, spend your money elsewhere and stay as far away from this poorly made, issue prone, and unreliable machinery.
Reviewed Sept. 4, 2014
I have a 2003 Mini Cooper. It has only approximately 55,000 miles on the engine. It's been very well taken care of and maintained and never driven hard. It has a CVT transmission which failed winter 2014. It was a catastrophic failure; there is no other way this type of transmission fails. It cannot be easily repaired if you're lucky enough to be able to repair it.
I understand the warranty has expired but a transmission shouldn't fail at this mileage. The cost to repair? $8000.00+ with only a 1 year/100k mileage warranty. That's the value of the car! Mini couldn't offer any resolution. They could care less!! Instead of trying to resolve, they just leave a comment to the Engineer Department who basically have designed a faulty system. The warranty offered infers that!! Don't buy a Mini Cooper!!! It's obvious Mini is only concerned about initial sales. Ratings show that!!
Reviewed Aug. 31, 2014
I was riding my old BMW R80 down the interstate when a lady in a beautiful MC passed me on the 4 lane interstate. As she pulled back into my lane a large cloud of oil fogged me and my aging bike. She exited the interstate and was stopped by the failed engine. Again, this car was beautiful with 12,500 miles on the odometer. My grandson and I stopped to assist the lady (in her late 60s) and we were met by the sight of a well ventilated Mini engine when we opened the hood. The oil pan had been ventilated by two connecting rods that were found on the edit ramp. She was quite pleased that weren't burned by the oil coming from her car. Or worse yet, had crashed in the oil slick from her car.
A month later while riding on the same road, a BMW SUV pulled in front of me (I saw his SUV in my mirrors) and was met by yet another fog job from another BMW product. My R80 has over 100,000 miles on it, I rebuilt it from a basket case and this old scooter has what was once known as BMW quality. I lost a trans in my R100 back in the 1970s and BMW took care of all costs even after the bike was out of warranty. What has happened to this once proud mark? After those two incidents we bought a "poor man's" BMW. It is known as the Mazda 3. Fun to drive and easy to own. It uses no oil between changes and gives 43mpg on the highway at 70 mph.
Reviewed Aug. 29, 2014
I took my vehicle in for an oil change and while there the dealer installed a Turbo Feed Line Heat Shield that is a recall item to protect the turbo feed line due to OVERHEATING. After the shield was installed I was informed that the turbo line is failing and oil is leaking because the PLASTIC O-Ring has been overheated causing it to degrade. Now the dealer wants to charge me $1500 to repair the leaking Turbo Feed line. The failure of this line was obviously caused by excessive heat around this line - the same reason that the heat shield needed to be installed! This is ridiculous and the item should be recalled and replaced. I am so dissatisfied with this car!
Reviewed Aug. 27, 2014
Beware, Minis have a tendency to have the water pump and tensioners go out at fairly low miles. Love my Cooper but I expected a BMW product to be better built.
Reviewed Aug. 25, 2014
I have spent over $4000 and it is still not fixed. The engine light - "Engine malfunction - operating at reduced output. Possible to continue. Drive with caution. Have the system checked by the nearest Mini Center." The message should read "Prepare to pay high dollars for repairs that will NOT repair the issue." This is the 4th time and it is not fixed!
Reviewed Aug. 23, 2014
Mini Cooper S 2010 problems -- I got this car from my niece with only 17000 miles on it. Since then, my car has spent a lot of time on local dealership. I had to replace following things: Faulty High Pressure fuel pump, Torx Bolt, Pressure hose assembly, Turbo heat shield, stabilizer link, steering box, brake pads and sensors, vibration absorber, Timing chain tensioner leaking, aux water pump. They also serviced my car for carbon build up in the intake valve. Well this was done in last one year. Last week my car stopped at the freeway and I had to get it towed to Mini Dealer in Gaithersburg, MD. They told me that it has missed the timing which could be due to slipping timing belt or loose timing belt tensioner. I am waiting for this phone call and heavy bill they are going to tell me about. Since the car is just out of extended warranty with 27000 miles and little over 4 years, MINI will not cover the repairs.
Mini Cooper Company Information
- Company Name:
- Mini Cooper
- Website:
- www.miniusa.com
