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Mini Cooper Reviews

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About Mini Cooper

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Pros
  • Compact size for easy parking
  • Good fuel efficiency
Cons
  • Frequent mechanical issues reported
  • High repair costs for maintenance

Mini Cooper Reviews

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    Page 4 Reviews 230 - 380
    Customer ServiceStaff

    Reviewed Oct. 4, 2014

    I bought my 2014 Mini Cooper from the Escondido CA store and I have had nothing but problems with the car. When I have brought my concerns to the service advisor they were rude and unhelpful. I do not recommend purchasing a Mini from this dealership.

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    Reviewed Sept. 23, 2014

    06 cooper s - Bought this car used with 54k miles on it. Didn't even make it home without transmission issues. Seems we bought a car that needs over 1000 dollars to fix the issue that Audi and VW are taking care of for their customers... Should have bought a Toyota.

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    Staff

    Reviewed Sept. 19, 2014

    I had a Cooper S 2008 which had few issues only. Oil leaks. AC compressor failed. Gear box will not go after 3. Talking fair. NEVER buy this crappy product. I will not pay a penny for 2015 brand new with 10 years warrant. THANKING you and hope readers will know it's good if you have 2 cars and you work for the agent.

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    Coverage

    Reviewed Sept. 11, 2014

    I've had my 2009 Mini Cooper since, well, 2009. It was the car that I test drove on the lot, and I fell in love with it at first sight. All was great, until it wasn't. Started having problems at around the 2 year mark. Since it was still under warranty, some stuff was covered. But once the warranty was out, I had to pay out of pocket which was REALLY pricey. Finally after 5 years, I was able to find a good, honest, Mini-expert mechanic who told me my Mini would need a refill of oil every three gas fill ups! He said my model Mini burns oil every couple hundred miles. I've also noticed that my coolant needs refilling every few weeks as well. And just today when I turned it on my window said it needed service, when yesterday the counter told me in 600 miles. I think it's come to the end of the road for me and my Mini. But it will be in tears because I just love that damn car.

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    Reliability

    Reviewed Sept. 11, 2014

    I bought my 2007 Mini Cooper S used in January of 2013 from a reputable and well known dealership in the Hampton Roads area. Since owning it, the timing chain failed at 50,000 miles and was repaired by the only Mini Cooper dealership in the area. At 62,000 miles, the oil filter housing began to leak and was also replaced by the same Mini Cooper dealership. Now at 75,000 miles, the timing chain, oil pump, and turbo has failed. The dealership is also advising me that my Mini Cooper might need a new engine. Really, a new engine at 75,000 miles? My Mini Cooper has been at the Mini Cooper dealership for almost two weeks as they try to fix this poorly built machine. This vehicle has always been maintained and has never been abused.

    Mini is aware of the issue with the timing chain and oil filter housing and yet they fail to take the responsibility to correct the issues for their owners. The dealership can't even provide you with a loaner vehicle because they have more owners with broke down Minis than they have loaners. So far, the warranty company has paid for all the repairs, but as of today the warranty is questioning if any more repairs should be done since the cost of repair is approaching if not exceeding the value of the vehicle. If you are considering buying a Mini, spend your money elsewhere and stay as far away from this poorly made, issue prone, and unreliable machinery.

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    Sales & MarketingPrice

    Reviewed Sept. 4, 2014

    I have a 2003 Mini Cooper. It has only approximately 55,000 miles on the engine. It's been very well taken care of and maintained and never driven hard. It has a CVT transmission which failed winter 2014. It was a catastrophic failure; there is no other way this type of transmission fails. It cannot be easily repaired if you're lucky enough to be able to repair it.

    I understand the warranty has expired but a transmission shouldn't fail at this mileage. The cost to repair? $8000.00+ with only a 1 year/100k mileage warranty. That's the value of the car! Mini couldn't offer any resolution. They could care less!! Instead of trying to resolve, they just leave a comment to the Engineer Department who basically have designed a faulty system. The warranty offered infers that!! Don't buy a Mini Cooper!!! It's obvious Mini is only concerned about initial sales. Ratings show that!!

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    Staff

    Reviewed Aug. 31, 2014

    I was riding my old BMW R80 down the interstate when a lady in a beautiful MC passed me on the 4 lane interstate. As she pulled back into my lane a large cloud of oil fogged me and my aging bike. She exited the interstate and was stopped by the failed engine. Again, this car was beautiful with 12,500 miles on the odometer. My grandson and I stopped to assist the lady (in her late 60s) and we were met by the sight of a well ventilated Mini engine when we opened the hood. The oil pan had been ventilated by two connecting rods that were found on the edit ramp. She was quite pleased that weren't burned by the oil coming from her car. Or worse yet, had crashed in the oil slick from her car.

    A month later while riding on the same road, a BMW SUV pulled in front of me (I saw his SUV in my mirrors) and was met by yet another fog job from another BMW product. My R80 has over 100,000 miles on it, I rebuilt it from a basket case and this old scooter has what was once known as BMW quality. I lost a trans in my R100 back in the 1970s and BMW took care of all costs even after the bike was out of warranty. What has happened to this once proud mark? After those two incidents we bought a "poor man's" BMW. It is known as the Mazda 3. Fun to drive and easy to own. It uses no oil between changes and gives 43mpg on the highway at 70 mph.

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    Installation & Setup

    Reviewed Aug. 29, 2014

    I took my vehicle in for an oil change and while there the dealer installed a Turbo Feed Line Heat Shield that is a recall item to protect the turbo feed line due to OVERHEATING. After the shield was installed I was informed that the turbo line is failing and oil is leaking because the PLASTIC O-Ring has been overheated causing it to degrade. Now the dealer wants to charge me $1500 to repair the leaking Turbo Feed line. The failure of this line was obviously caused by excessive heat around this line - the same reason that the heat shield needed to be installed! This is ridiculous and the item should be recalled and replaced. I am so dissatisfied with this car!

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    Reviewed Aug. 27, 2014

    Beware, Minis have a tendency to have the water pump and tensioners go out at fairly low miles. Love my Cooper but I expected a BMW product to be better built.

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    Reviewed Aug. 25, 2014

    I have spent over $4000 and it is still not fixed. The engine light - "Engine malfunction - operating at reduced output. Possible to continue. Drive with caution. Have the system checked by the nearest Mini Center." The message should read "Prepare to pay high dollars for repairs that will NOT repair the issue." This is the 4th time and it is not fixed!

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    Customer ServiceCoverage

    Reviewed Aug. 23, 2014

    Mini Cooper S 2010 problems -- I got this car from my niece with only 17000 miles on it. Since then, my car has spent a lot of time on local dealership. I had to replace following things: Faulty High Pressure fuel pump, Torx Bolt, Pressure hose assembly, Turbo heat shield, stabilizer link, steering box, brake pads and sensors, vibration absorber, Timing chain tensioner leaking, aux water pump. They also serviced my car for carbon build up in the intake valve. Well this was done in last one year. Last week my car stopped at the freeway and I had to get it towed to Mini Dealer in Gaithersburg, MD. They told me that it has missed the timing which could be due to slipping timing belt or loose timing belt tensioner. I am waiting for this phone call and heavy bill they are going to tell me about. Since the car is just out of extended warranty with 27000 miles and little over 4 years, MINI will not cover the repairs.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 22, 2014

    Purchased the car new in 2007 for my wife. First NY winter, the car was towed to dealer twice for a "frozen throttle". Same thing the following few winters. Lots of other little recalls and repairs. The dealer always had a "must be something your wife is doing wrong" attitude. Then at 67,000 miles, the engine died on the highway. Towed to the dealer and waited more than a week for a response. Diagnosis: complete engine failure. The dealer wanted $8,000 to put a new engine in the car. I fought with the dealer for weeks and they finally offered a "reconditioned" motor and I would pay for the labor to install ($1800). Immediately after the car was running again, I sold it for below book value just to get the thing out of my driveway. Waiting for a class action lawsuit.

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    Reviewed Aug. 18, 2014

    My 2007 Mini Use 1 quart oil every 3 week! After 60,000 miles. My dealer told me that is normal. I do not think so.

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    Price

    Reviewed Aug. 13, 2014

    My Mini just died - will not move. Was told trans is bad and will cost me about $7,000 to fix. The repair shop told me a very common problem and Mini won't stand behind the problem. There should be a recall. It seems they don't care about the consumer. It's really sad that all they are worried about is fattening their pockets and not helping the customer. SAD!!!! REALLY SAD!!!!! I will never buy another Cooper and I will pass this info to everyone.

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    Reviewed Aug. 12, 2014

    I bought my Mini used with 39,000 miles on it, the dealership I bought the car from offered a 90 day 3000 mile warranty on everything and thank god because 75 day and 2500 miles in the timing chain and tensioner had to be replaced at cost of $2300 .Since then I have had a recall on the cooler for the turbocharge, just recently I had my thermostat housing and sensor replaced. Now I've been dealing with major power lost as if the turbocharger isn't working at all....I bought the car to save money and it has been nickel and diming me more than my 15 year old Ford F150... And the car uses more oil than any car that I have ever owed and I'm pushing 50...BMW/MINI needs to fess up and fix these design flops because it's a reflection on both companies....

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    Reviewed Aug. 6, 2014

    We bought our 2009 Mini Cooper new, and enjoyed it for the first 20,000 miles, or so. Problems so far are: 3 trips for Oxygen sensor. Fixed on the third trip when I suggested the Pennsylvania Lemon Law, gave the dealer three attempts to repair. The next: Aluminum brake rotor replacement. Who knew that a complete four-wheel brake job would run over $2,200?! Then: At 47,000 miles, water pump needed replacement ($900.). Now, at about 48,000, we have a transmission shifting hesitation and lurching. Happy Motoring is being an oxymoron. Oh yeah, the passenger window would go down on it's own, like a ghost operated it. It took dealership over 3 hours hooked to a computer to 'upgrade' the software.

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    Staff

    Reviewed Aug. 3, 2014

    Purchased a new 2004 MC hatch, only minimal issues until 2007 while still in warranty, the car slowed until full stop on the busy highway intersection. We were literally put in the danger since the traffic was heavy, and car could not be even started or moved. Towed to the local dealership, they changed transmission fluid, and we were assured the engine was checked and re-checked and driven miles, all is fine. It was for a while although experienced problems with automatic window and two other engine issues, but no lights went on and the dealership claimed this sometimes happens and not to worry. Once off the warranty, the same stop on the highway, overheated engine, stopped, towed back to the dealership and this time (although explained that the scenario was exactly the same and sanctioned by them as "fine" before), now the Cooper has a major issue and we need to pay around $8,000 for replacing CVT transmission. We were fortunate that on either occasion nothing happened to either us or the drivers in the traffic around us. MINI/BMW would not even listen -the only fix is to replace the CVT transmission.

    Took the car to an independent Euro repair-shop that did confirm that CVT is not properly working, but we also learned that MINI has known about this issue for years and this is far from individual problem. In fact, there are many complaints and pending class-action lawsuit related to this issue. Our MC with little over 40,00 mileage and after always being maintained and properly checked, has been sitting in the garage and would not drive it beyond a very short distance around the block. Other issues: faulty wheel, had to replace battery prematurely, CV player "stuck", front seat unable to move, and the list could go on. We are the first owners, always driven by two family drivers with good experience, yet have never owned a car with so many problems, and excessive charges for any minute repairs.

    Will join any nationwide class-action lawsuit if available. Owned European cars before, but this one was built with faulty CVT transmission and BMW knew about it although they keep insisting this is a problem they haven't heard about before? I doubt it. It is all over their website, even non BMW dealerships are well aware if this. How is it possible that BMW would not stand behind their product, this is not understandable. We hope that MINI/BMW would be forced to pay for CVT faulty transmissions they put into these cars and while they reject any assistance with repairs, we hope that class action lawsuit would justify the owners' big expenses or those who have cars standing around and could not drive them. Shame on this company.

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    Reviewed Aug. 1, 2014

    Mini Cooper S 2006 Convertible - New radiator and cooling system at 5k, 3 new convertible roofs due to rotting weather stripping, one rat attack, one harmonic balancer, one transmission, engine mounts, transmission mount, control arm bushings - all at 65k.

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    Customer Service

    Reviewed July 24, 2014

    Have a real doozy! Had a 2006 Cooper with 70000 miles with no problems until early May, 2014 when steering became tight. Went to import mechanic friend who put in new power steering pump and then rack and pinion but didn't solve the problem. He recommended I go to dealer, which I did. They told me I needed a new steering column which was "binding." They told me there were no steering columns in the U.S. And would have to order it from Germany which would take two months to arrive (7/15). Left the car at the dealer and service advisor would keep me up-to-date but never called me. Went to dealer on 7/15 and was told that the order had been cancelled by someone in Germany but they didn't know who and could be another 2 months before part might get in.

    Needless to say, I was quite frustrated and asked how much I could get selling the car back to them. Their appraisers offered $2,500(median blue book is $7,500) which I thought was unfair so went to sales manager(who did not know the history) who then offered $4,000 which I accepted. Had to get this off my chest.

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    Customer ServicePunctuality & Speed

    Reviewed July 24, 2014

    We bought our Mini in 2009 from Vaughan/HWY 7 Mini dealer north of Toronto. My wife really wanted it and I trusted all the positive reviews. We serviced the Mini at Vaughan/HWY 7 service center all the time. Our last oil change was in March 2014. Early June 2014 on a Sunday my wife was driving back from her volunteer work where the Mini stopped running behind the red light. I rushed to help and eventually towed it to a mechanic shop. No warning or sensor lights ever came on.

    Next day the mechanic ran a diagnostics but couldn't find anything. The computer showed nothing. Then they drove it around with probes attached to the engine, which they realized the spike on the temperature. They said the coolant and the oil in the engine are mixed. I tried to take it to Mini but they said they are so busy we have to wait till July first (3 weeks later!!). I had to change the engine, they said the engine is done! Cost me $8,000. Mini's Vaughan/HWY 7 manager never returned our call. I called Mini Canada, they said since our technicians have not looked at it they can't do or say anything about this matter. Faulty engine, poor service, poor everything.

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    Customer Service

    Reviewed July 22, 2014

    It's ironic how I love my 2009 Mini Cooper but at the same time I have nothing but anger boiling inside of me. Problems are as follows: Valve gasket replaced twice, Engine rattling needing replacement of timing chain and tensioner, Need to put oil every 300 miles, Passenger window not working properly, and Engine sputters. It all started when I brought my Mini in for an oil change. I was told that I have an oil leak and that the valve cover gasket needs to be replace. Six months later, I brought it back for another oil change and I was told again that I need a valve gasket change. When I informed them that the gasket had just been replaced six months ago the reply was, "It's probably a factory defect". I am the original owner of my Mini and it has less than 30,000 miles. My theory is that they don't know what they're doing or they are sabotaging my vehicle to make money.

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    Customer ServiceCoverageStaff

    Reviewed July 22, 2014

    We purchased our new 2010 Mini Cooper Sport with the hopes that it would be a reliable, sturdy commuter car. The problems began two years later, in May 2012, when the 'check engine' light illuminated. The car was taken to our local Mini Service Center, where the timing chain tensioner, seal ring, and auxiliary water pump were replaced due to recall. The 'check engine' light illuminated again in December 2013, at which time the car was taken to our local service garage, who replaced the spark plugs, ignition coils and leaking valve cover gasket.

    In March 2014, the 'check engine' light again illuminated, resulting in another trip to our local Mini Service Center. The repairs required on our four year-old car included the following: turbo heat shield replaced (recall); carbon cleaning due to carbon buildup on the intake valves (parts $251.92; labor $1350.00), fuel injection and induction system cleaning (parts $54.00; labor $100.46), leaking oil filter housing and turbo oil feed line replaced (parts $436.29; labor $1822.50), leaking vacuum pump replaced (parts $525.61, labor $202.50), leaking water pump replaced (parts $201.79, labor $652.50), oxygen sensor replaced (parts $317.73, labor $157.50). Unfortunately, just 11 days later, the 'overheating engine' light illuminated and coolant was running from underneath the car. The car was again taken to the Mini Service Center, where the following repairs were made: T-Stat replaced (no charge due to warranty), Turbo boot replaced (parts $140.00, labor waived).

    I contacted the Mini Corporate Customer Service in April 2014 to file a complaint, requesting reimbursement for at least some of the charges, as our car was only four years old, has been well maintained, had just missed the maximum mileage of 50,000 for warranty coverage by 4,000 miles, and required what I would consider an excessive amount of repair. My experience with Mini Corporate Customer Service was very disappointing. The agent ultimately assigned to my claim not once spoke with me in person. My claim was denied, but I have concerns that my claim was not properly documented. Additionally, attempts to speak with a Supervisor about the service I received, and concerns with my claim, were blocked; I was informed there is no management that can be contacted.

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    Reviewed July 17, 2014

    I bought a Countryman in 2012 with the technology package that included iPod integration and the Navigation system. The car consistently resets the iPod, forgetting where it is in the playlist, rebooting the iPod, forgetting settings (i.e., Random) and generally being garbage. The nav system frequently confuses north and south, indicating that I'm going in the opposite direction as I am, off roads, into rivers, and generally being useless. The folding side windows frequently do not deploy all the way. I've had to turn off the ignition at a stop light and turn on the car again in order to get the mirrors out. Don't buy this car.

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    Reviewed July 14, 2014

    Only three thousand miles, so far so good. And I'm extremely abusive with my manual mini cooper.

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    Reviewed July 1, 2014

    2009 Mini Cooper S Convertible - I haven't even had this car one year - the turbo has been replaced and now the check engine light won't go off and they are saying it is carbon build up... but the In Drive that I utilize with State Farm says Power Train failure.

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    Customer ServicePrice

    Reviewed July 1, 2014

    First, I got to say it was great for about 6 months. Love the look and seemed affordable. First thing that went out was the windshield cleaner boxes. I went to the Mini Cooper dealership because that is where my warranty was honored. 3 times I went back to fix them and never was it fixed properly, still doesn't work. The second thing was the air conditioner stopped working. And then the windshield cracked on the top. Come to find out, it was a manufacturer defect. I did receive a call back for that and the paper work was so extensive, I didn't even bother to try to get my money back. And then the little exterior pieces started falling off, there are so many pieces I can't even get through them all.

    Let's just say I would go back to the side of the freeway to find pieces of my car so I wouldn't have to order overpriced plastic pieces to make my car look halfway normal. And then the passenger door wouldn't open. And then the antifreeze is dumping out everywhere. I just keep filling it up until I have time to fix that too. And not to mention the tires for a turbo are $215 at the lowest cost. Oh did I forget to tell you there is a small oil leak also. Oh yeah, let's not forget the cigarette lighter stopped working too. Can't charge my phone either. Oh and both of the door interior door handles fell off too. Buyer beware. This car sucks!!!!!

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    Price

    Reviewed June 29, 2014

    First I have to say it is a fun car to drive, love the looks but... I bought this car with 60,000 plus miles, and I purchased the platinum warranty because I never owned a turbo. Glad I did. Other than the car driving nicely, it turns out this engine needs a quart of synthetic oil every 800-1000 miles. Kind of expensive when you need to put Castrol synthetic at $9 a quart. They changed several oil lines, valve cover and gasket, a leaking solenoid, and the turbo. Now I must say the service experience is not bad, but it seems they are fishing.

    After the turbo replacement and valve cover replacement, I thought that would have fixed the problem. A week after I got it back, I am paranoid about losing oil. Lo and behold, it’s already low on the dipstick by an 1/8 of a quart. So guess I’m taking it back... Now the service guys at Mini do tell me that this is common for this engine to use that much oil. Sorry that’s a cop out for a bad design by Mini or shall I say BMW. Never in a million years would I have thought this was losing oil, but one day I turned into a store, and my oil light flashed. I stopped immediately and checked the oil which the level never registered on the dipstick. That’s how I found out.

    After that due to the low oil, I had carbon build up on valves, which caused it not to start one day. Other than a fun car, all I can think about how many people had to replace an engine due to an engine failure due to no oil??? One test they wanted me to do was bring it in so they could top off the oil, then drive it for 1000 miles to see if I was losing oil. I lost about 3/4 of a quart and that’s when I found out I needed a new turbo and valve cover.

    I think Mini needs to step up and fix this problem! It must be a poor design. I am seriously thinking of selling this car and would never buy another if I have to put more money into it. Unfortunately the fun factor goes out the window when you have to keep putting money into it to fix it. I can only speak of my experience so far. But after reading other reviews of this car... not sure I should have purchased one. Could have gotten the experience if only I could have rented one. You live you learn. BMW should stand up and do the right thing... from what I can tell due to their poor designs it creates a lot of problems and angst for their customers. Step up Mini and BMW and do the right thing!

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    Price

    Reviewed June 27, 2014

    I have a 2008 Mini Convertible S. NO ONE wanted to love her Mini, like this girl, but... it's been one expensive repair after another. The latest was a WIRING HARNESS. Really? On a car with 75,000 miles? I have owned a lot of cars, and even on my really OLD ones, I never had to replace a wiring harness (I had thermostat issues and intake hose issues at less than 30K miles). It turns out MINI re-engineered the original part. So there was no "replacing it." I had to had a new throttle valve (nothing wrong with the existing one) in order to make the NEW harness design work. The cost was $1850.00. I argued, like mad, and Mini agreed that I shouldn't have to PAY for their shoddy design. That's ONE point in their favor, but their reaction is one that suggests, "You should be FINE having to completely rebuild this car after six years." I DISAGREE. That, to me, is a recall item. I also think about the HUNDREDS I put in to replacing a faulty thermostat at 20,000 and an "intake hose that must have come from the factory with a hole" was money I shouldn't have had to come up with.

    This car is made by BMW. I, frankly, expected better quality. TWICE, (first the right and now the left side) rear window pulleys have just SHATTERED when I raised the top. I swear, I thought someone had SHOT me. I looked for shattered glass. My husband is handy and can repair that, but he has to take the door apart and it's a big PAIN. It's a cheap, plastic $248 part. I don't know how much it would have cost us with their labor. Also, the cup holder was placed right in front of the stereo, so when I hit a bump, my Starbucks went in to my stereo, burned it up, and that had to be replaced (Live and learn. Ask for a cup plug). Oh, and my convertible top is pulling apart at the seams now, and I was told it's about $4000-5000 to completely replace it.

    I wanted to be a generational LOVER of the Mini. I wanted to buy my kid one for college, and maybe even treat my mother in law to one. As fun and sexy and cute as it is to drive, it hardly makes up for its expensive breaking ways. I almost traded it in on a second Prius. Emotionally, I am bonded with its cuteness (I don't really like the new models. They don't look "cartoon-worthy" like my year, but I GET that they want it to look more like a BMW) or I would trade it in on another car. It's like a BAD BOYFRIEND you just can't bring yourself to dump. I wonder how many more thousands of dollars I need to pour into it, before I can break up? Hubby is SO over this car, and vows NEVER AGAIN. He would have bought me a brand new one, this year too, had this one not given us such a headache.

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    Customer ServiceSales & MarketingPrice

    Reviewed June 27, 2014

    Did you know Mini Cooper was a centerfold in Playboy Magazine? Got your attention now, don't I? Good!

    Thinking of buying a BMW or Mini Cooper Product, DON'T! At least until you've read this and the class action lawsuit against BMW and Mini Cooper Aarons VS BMW. This lawsuit is being handled by Kurtzman & Carson Consultants, Philip Cooper. 886-381-9100.

    When I purchased my 2007 Mini Cooper I did so because I thought it was the cutest, coolest, and most fun car I had ever driven. Then the practical side of me took over and I did my due diligence and research. Who knew that the Continuously Variable Transmission (CVT) would prematurely fail and without warning, recklessly putting me in a gravely dangerous situation in the high speed lane on the expressway way during rush hour traffic? BMW and Mini Cooper knew, that's who!! It's amazing that I wasn't struck by the semi behind me traveling at a high rate of speed, considering my Mini Cooper dropped down to 15 mph after the CVT permanently failed while traveling at a rate of 65 mph!

    BMW presented the Mini Cooper as a high performance, yet affordable high end premium small vehicle which emphasized their design and performance features, cornering abilities, good looks and fashionable styling. Did you know that the Mini Cooper even graced the centerfold of Playboy Magazine? Yes! Playboy Magazine!! BMW group bragged, through its aggressive marketing tactics, that the Mini Cooper's design, layout, content and performance along with it being fun to drive, it's price point, and high quality were enough to wear the BMW Badge.

    I thought I had died and gone to heaven! This was my favorite car ever! I babied my Mini Cooper and serviced it regularly, of course. None the wiser, I loved that car, still do. BMW & Mini Cooper not so much!

    I was so excited and proud to be driving a Mini Cooper and I remained ecstatic until recently. A Mini Cooper convertible was my dream car, BUT now it’s my recurring nightmare! Well, for once, I made my extravagant purchase base on emotion AND logic, what a change for me. Now I wish I didn't do the research to back up my emotional purchase, at least I could said, shoulda, woulda, coulda messed up again. Oh by the way, that BMW Badge, what I didn't know it means Badge of Dishonor! Shame on you BMW!

    Not only did BMW deny knowledge of the premature CVT but they also undertook affirmative efforts to conceal the failures through a series of TSB Technical Service Bulletins issued to repair facilities, thus stalling long enough for the warranty to expire before owners were made fully aware of the true problem. It's obvious that BMW knew of the problems based not only on the complaints made directly to them but also numerous complaints made to the NHTSA National Highway Transportation and Safety Administration. Yet BMW refuses to publicly acknowledge the problem or offer remedy, instead keeping it a secret as long as possible. As if this wasn't bad enough, BMW CONTINUED TO KNOWINGLY SELL VEHICLES EQUIPPED WITH CVTS PRONE TO PREMATURE FAILURE! Despite BMWs efforts to conceal the issue, customer complaints and CVT failures continued. Way to go BMW! Something to be said for your consistency.

    Thinking back now, Mini Cooper was always aggressively sending me marketing materials for the newest, latest, hottest Mini Cooper Convertible, of course wanting me to trade in my 2007 Convertible Mini Cooper, for a brand new sleeker, faster more stylish Mini Cooper Convertible. What would have happened if BMW would have put all of that time, effort, and cost into a recall? Or a Just FYI, your CVT might fail, please call us later. We'll never know because that would be considered above board or proactive good customer service and as we have discovered, BMW possess NONE of those qualities.

    There is a saying, If it seems to be too good to be true, it probably is. This is so true with BMW. BMW knowingly under budgeted production and could not keep up with the demand it created. After all everyone wanted that beautiful, cool car that was featured in Playboy Magazine! Too bad the beauty was only skin deep! BMW sacrificed quality and turned out substandard parts and shoddy workmanship, all the while refusing to take responsibility for their actions knowing full well that they were recklessly putting their loyal customers in harms way when the CVT failed.

    To this day, even in the face of these numerous complaints, BMW continues to deny that there is a problem with the CVT and refuses to disclose the truth to consumers. I ask you, How is this possible in this day and age? Who does BMW know that we lowly (no longer loyal) consumers don't and why should we have to pay to clean up their mess?

    Never again will I own a BMW or Mini Cooper product and I will make it my life's mission to share this message with everyone!

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    Coverage

    Reviewed June 23, 2014

    An engine light came on in my 2012 MINI. I live 100 mi away from my dealer so MINI Roadside contracted a tow company come pick her up and take her to the dealer. As per policy of MINI USA and MINI Roadside, she was put on a flat-bed tow truck. On the return trip, 14 May 2014, however, things did not happen per policy. She was towed behind a tow truck with back wheels on the road and the front wheels 3 ft up in the air traveling down Interstate 75 from Atlanta to Warner Robins.

    The entire front of the car has suffered from gravel impact damage. Everything on the front end needs to be either replaced or re-painted (hood, hood trim, head lights, fog lights, bumper, roof, side mirror caps, front air dam, and wind-shield). MINI USA and MINI Roadside will not cover the damage and the tow company (who was under contract by MINI USA and MINI Roadside), of course indicates they did not damage the car. Both parties did agree, through a posted letter and an email, that the tow policy was not followed but there was no possible way my vehicle could have been damaged. When a vehicle goes to any MINI dealer for service, it is inspected for body damage (so the dealer is not held liable for damage they did not do, MINI USA policy). The service report from the dealer indicates no damage at all. $5k worth of damage and no one is to blame and no one knows how it happened in the course of 100 mi from the dealer to my house. MINI USA and MINI Roadside will not repair your vehicle if damage, but they will offer to pay YOUR insurance deductible (I kid you not).

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    Punctuality & SpeedStaff

    Reviewed June 22, 2014

    I love my Mini, I just don't care for the people who I believed would help me when the Mini had problems. The Mini Company needs new leadership. Someone who cares about customer support and takes problems with the Mini serious. The only way WE can fix these problems are to join together and take these guys to court. Separate we are weak and unimportant, but TOGETHER we can form a wave that can change things. That is the only way to right the wrongs that have been waged against us.

    I have owned a Mini countryman since November 2011. The car is a 2012 model that I had made at the factory. The car now has 63000 miles and the repairs include:

    1. replaced fuel pump
    2. replaced spark plugs
    3 replaced all four tires
    4. replaced battery
    5. replaced light bulbs

    6. replaced the thing that holds your accessories on the rail

    With all the replacements, I still have a few problems with the Countryman. 1. The engine cannot handle driving for long periods of time with the air conditioner on. The engine malfunction light will come on and I have to let the car cool in order for the error to go away. That problem alone is something that Mini knows and just does nothing about. 2. The battery I replaced was faulty from the start. I thought that my car just had problems but once I replaced the battery with a battery outside of the Mini dealership, the car started doing things that it had never done before. Like for example, you are not suppose to be able to lock your keys inside your car but I did. I didn't realize that that was a problem until I did the same thing with the new battery and the car just opened back up after two beeps. It was amazing to see the car do something it was suppose to do.

    The car misfires all the time.

    Now that I explained my problems, I have some advice. Don't go to Mini to get your car fixed. They are hurting your car more than helping it. If you have to go to them don't leave your car alone with them. Watch the repairs like a hawk. This might help them not break something for future repairs. NEVER BUY A USED MINI!!! IT'S STUPID... It's best to buy the parts and have another shop repair whatever it needs. I recommend Pep Boys. They are good and reasonable about the repair rates.

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    CoveragePrice

    Reviewed June 19, 2014

    It is 2 years and 2 months I have a new Mini Cooper S coupe and it is full of problems. Started with overheating issues which took 3 multiple day visit to the dealership to finally get the right fix. The issue was documented by multiple technical bulletins which referred to 3 fixes overwriting each other. However bmw was only addressing one bulletin at a time, making the problem an ongoing issue.

    Another problem is the smell of unburnt gas when I start in hot weather. Bmw never been able to resolve this, telling me there is no problem. This is my 3rd Mini and I know that something is wrong there with this one. Finally, now it is the radio that keep playing even if I press the power button, turn off the engine, remove the key or lock the door. I had to remove the fuse to stop it. Now I will have to spend more personal time at the dealership to get this fixed.

    The car is now close to be off warranty because of the mileage, and it seems that problems are far to be terminated, cause huge inconvenience and soon huge cost to resolve out of warranty issues. Any problem discovered during the warranty period should have extended coverage so bmw would be forced to fix issues and not wait the end of warranty to charge the client.

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    Reviewed June 18, 2014

    I had the exact 2 things happen to me in that exact order. The car was running weird when cold, so I took the car to the dealer. They determined that the plastic brackets that hold the timing chain were cracked and could break and cause major engine damage. They showed me and it was apparent the plastic had become brittle and cracked. I called Mini corporate and got no help there so I had the chain replaced as they said they could not just replace the brackets. I have to ask how does the brackets get brittle at 60 to 70k miles on it. So after they fix it the car still was not running right. So back to the Mini dealer. They now said that the pump was not keeping oil pressure high enough when cold and it needed to be replaced (2 grand to fix it). I checked on web and there was a known issue with that part. I verified it with Mini. If I had not I would have paid for this repair. Had it done at no charge.

    6 months after I noticed an oil smell, and noticed I was going through a lot of oil. Turns out I had a major oil leak. (If this happens to you, check the oil filter seals 1st. I searched and they go a lot. I never had these seals go in any other car I ever owned, including 2 that made it to the 300k miles.) So good luck. As for me my next car will not be Mini.

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    Reviewed June 14, 2014

    Advised by Mini, I need a new engine below 100,000 miles on a 2003 Coopers. Original clutch, all recommended and required service done by authorized Mini dealers. Owned since new. Experience is that MINI and BMW do not stand behind their product. Buyer beware!!!

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    Reviewed June 14, 2014

    I just want to shed some light on here in regards to having a 6-year old car with low miles or hell could be a 20-year old car with 2 miles on it... Here's my point right to the point: If you do not get critical connections, joints parts where metal to metal or hoses that are meant to have fluids run through them and just sit, they will all began to either rust/crack/stick or squeal. It's just that simple!!!

    If you don't drive that much or buying a collector car, rule of thumb: go out on the weekends and at least start the motor and let everything get up to operating temperature and the fluids lubricate, hoses, etc. and it would actually benefit you to either get your car off all four tires because they will flat spot and if you're not careful, they can and will dry rot!!!

    So when I hear people say it's this old with low or super low miles, I do a double take. If they are selling it for two reasons: one to see how nice the car is and secondly have they taken care of it by doing the mentioned above, and if not I walk away so please stop moaning about problems. It's typically not the car's fault but end user lacking in their responsibilities!! My .02.

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    Reviewed June 12, 2014

    My husband bought a 2010 Mini Cooper two years ago. Thought we were getting a great car, not so much. It is a money pit. He kept up on all required maintenance, but it didn't matter. Three weeks ago it was leaking coolant like crazy and there was oil in the coolant, of course an $800.00 fix between the thermostat and whatever else they did.

    Now this week the check engine light is on again and the car is misfiring. Changed out all the spark plugs and the coil and doesn't fix the problem. Take it in today to the shop and it's the motor. Needs a new one. So now we are left with a car, that we are still paying on and doesn't run, that we can spend $6,000 to get it fixed or $7400.00 to get fixed at the dealership. Not what I expected to happen with a car with 62,000 miles.

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    CoveragePrice

    Reviewed June 11, 2014

    Bought a used 2007 Mini Cooper r56 S model for general use. Was in nice shape, good Carfax, low miles (54000) and not even 30 miles down the road in the middle of a four lane highway, the car shut down completely. Had the vehicle towed home and then to Mini only to find that a vacuum pump went out while driving. Gave no warning which led to seizure of the engine. Mini has quoted almost $8000 in repairs and, after calling corporate, they are refusing to assist in any way, shape or form. This is a well known problem and I am shocked that they are continuing to allow this to happen with no resolve. My extended warranty doesn't cover vacuum pumps so no help there either. Just a terrible situation. I hope that someone engages a class action suit against Mini for these problems. Not only did it destroy me financially, it almost cost me my life as no warnings, bells, etc. went off and the vehicle left me in the middle of four lanes of traffic. Mini North America offered NO help, so now I will continue to write others and warn people not to buy these vehicles as they are dangerous.

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    Customer ServiceStaff

    Reviewed June 10, 2014

    I was with my children and had to call the roadside assistance due to temp/engine light suddenly coming on. I also was told there were no carriers in the area and we were on the freeway and it was getting dark. There was no sense of urgency and she said, "We will keep trying and call you back." I called a tow company after dialing 411 (took 5 mins) and called Mini roadside assistance back and told them I had found a place that would do it. They asked me for the number and name of company which I gave them. The woman said, "Thanks for doing this, I would have never found it." (Isn't that their job?) After waiting another 45 mins we were finally rescued. I just wasn't impressed with the level of service and can't imagine how it's even functional. She kept calling me the wrong name and said, "Where did you say you were again?" It was almost comical. I love my Mini but this was not good.

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    PriceReliability

    Reviewed June 10, 2014

    10 June 2014: I own a 2008 Mini Cooper S with 6 speed standard transmission. Last month (May 2014) I passed 40,000 miles. Shortly after I experienced a loss of RPMs, speed and acceleration. I later learned this was the symptoms of a failing clutch system. My local mechanic was unable to do the work required because they need specialized tools that were too expensive for them. So I had the car towed to the local MINI Dealer. They told me that to replace the clutch and flywheel will cost over $3000. On top of that the timing chain and/or tensioner needs to be replaced and that will cost another $2000. I hope I can persuade.

    I do not dispute the prices for the maintenance although I do think they are somewhat inflated. What I do dispute is that the age and mileage of the car do not coincide with the needed repairs. I feel I was deceived by BMW/MINI about the reliability and durability of this product, and I feel I should not have to pay for the repairs. I will not be buying another Mini Cooper and will urge all current and potential owners of a Mini to buy something else.

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    Customer Service

    Reviewed June 3, 2014

    2011 Mini Cooper Countryman-86000 miles & I have to replace the clutch. When called, the dealer I was told that it is "early" for the clutch to go out but it happens, & because I am not under warranty, I would have to pay approx. $2100.00!! JESUS!

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    Reviewed May 30, 2014

    SO SICK OF MINI. First the timing chain and engine head need replacing. Okay fine there is $1300. Now the vacuum pump needs to be replaced $719; $500 just for the part! Money I don't have. I've only had this car a year and it's a complete money pit. MINI needs to take responsibility for their product. They're a huge name company and they're just tarnishing their name.

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    Customer ServicePrice

    Reviewed May 25, 2014

    I own a 2007 Cooper that I bought used in 2012, it had 40k miles on it so I thought it was a great car to buy. Within a year the repairs started piling up and then the big one; the panoramic sunroof cassette stopped working. The repair at book price is $2400 dollars and is a quarter of the value of the car. A couple of weeks ago the water pump went out and my wife, who happened to be near the dealership, had it towed there.

    After a couple of days, they came back with multiple problems on top of the pump all totaling another $2400, plus they wanted to sell me tires. I asked if they wanted to buy it back and they said they would call me back with a quote that day. They made an offer of $7000 and a day later I called back and accepted. I drove 1 1/2 hours to the dealership in Fife Wa. ready to sign paperwork. They kept calling it a trade in and looking back I guess they figured I would be buying a new car from them and I let them know I wasn't buying right before I made the trip. When we sat down they told me they couldn't do it for that much but would offer me 6k for it. They would not stay true to their word so I couldn't in good conscience let them work on my car. I came back after two weeks (too busy to make the drive), and towed it to my mechanic. So now I have a fun car with a $2400 sunroof that doesn't work, a water pump that needs replaced, for about $650 at their price, and apparently another $1750 in repairs. To top it all off, my dealership lacks the integrity to honor their word. I'm done with Mini for sure.

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    Punctuality & Speed

    Reviewed May 14, 2014

    I have had my Mini Cooper for only three years now. I bought the MINI COOPER - 2009 / CPO with 22k on it. LOVED the car and it was a nice ride which QUICKLY became a NIGHTMARE!!!! The first almost two years of ownership, it was just maintenance on the car which was fine but quickly became a PROBLEM.

    1. With key FOB issues the car would not start with the FOB, but on other occasions it would. After going to the dealer in Massachusetts several times and pushing the issue that it might be the FOB, the dealer decided to try keeping my car for a week and said they didn't see the issue the car was fine. Just painful!!!! Finally after several attempts and being stranded a few time, it was the FOB and I had to pay a deductible and got the new FOB car then was fine.

    2. Window malfunction, light came on during the dead of winter and then the car COMPLETELY shut down and wouldn't start. Again, back at the dealer for another few days and they decided it was a computer that caused the problem. Replaced the computer.

    3. Car started stalling for no reason, VERY rough idle.. Surprise, back at the dealer. Another week the car was in, they couldn't figure it out. First they said it was the battery REALLY!! It wasn't after a week they decided it was another computer and had to replace that.

    4. Again car is running rough and RPMs are dropping and the car is ready to stall then my mini started having the RPMs ramp up at a complete stop and no foot on the gas... Weird. So I got concerned and knowing that the mini means business, the car is back at the dealer for another week. Actually is still being worked on. So far they said I have timing chain tensioner is gone and INTERNAL VACUUM LEAK IN ENGINE/CYLINDER HEAD NEEDS TO Be REPLACED so far.... OMG. I have never experienced a car like this in my life. Again I have owed the car for three years. Although the dealer is trying to fix the mini as the problems arise. This is NOT ACCEPTABLE for any CAR to have these issues so early in ownership and VERY disappointed.

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    Reviewed May 8, 2014

    I purchased a 2003 MINI (used) in 2004. Loved the car, but the engine was constantly overheating. While it was still under warranty, I brought it to the MINI dealer in Annapolis, MD. The service department would do various things to fix the overheating, such as, replace the radiator cap, replace the thermostat, replace fan motors, replace hoses and refill the fluid levels. Nothing they did under "warranty" was a permanent fix. After the warranty expired, and the problem continue to rear its ugly head, I was informed the head was warped. Several thousands of dollars out of my pocket later, that problem was fixed and finally the car no longer had overheating problems. Then I started hearing noises which I suspected were coming from the transmission. I changed the transmission fluid hoping that it would fix the problem and noise; however, the noise - albeit aggravating - continued, yet the MINI continued to operate at a normal rate. Then the unexpected happened: while driving at just over 30 mph, I heard a sound of metal breaking and the car was powerless. Under 90,000 miles and the transmission was gone!

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    Customer ServiceCoveragePriceStaff

    Reviewed May 7, 2014

    I know I am going to get bashed for posting this but understand the only reason is to let Mini customers know that repairs they are paying for at Mini Georgian or after talking to Mini Canada may have been a warranty repair. Georgian Mini Cooper in Barrie tried charging customers for work that should be covered under warranty. This happened twice to me. Once for rust repairs and just recently for a power steering pump at a cost of $1600 plus tax. I had the power steering pump replaced under warranty at Mini Vaughan with no issues. What is strange is I have a email from Mini Georgian in Barrie saying my car has no warranty/recall for power steering pump and a second email from Vaughan Mini stating that yes, the power steering pump is covered under warranty.

    SO BE VERY CAREFUL DEALING WITH MINI GEORGIAN IN BARRIE or information from Kelly at the head office for Mini Cooper Canada AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND ONLY CARE HOW MUCH THEY CAN CHARGE YOU. IF you had a power steering pump replaced at Mini Georgian or anywhere else, you should call Mini Vaughan to verify that it is not on the warranty recall. My car is 8 years old and was covered.

    See below correspondence with BMW CEO Mr. Reithofer email (**):

    #1 - "I regretfully having to contact you again regarding the service I have encountered by my closest Mini Cooper dealer (Georgian Mini) in Barrie Ontario, Canada. As stated in prior emails, I am a true and true Mini Cooper owner and am a lifetime owner hopefully. Mini Georgian is trying I feel very hard for me not to continue owning future Mini Coopers as I just had to AGAIN travel 360 Kilometers (90 Km each way 180 x 2 days) to have my Mini Cooper serviced at your Vaughan Mini location in Woodbridge, Ontario instead of my local Mini Georgian dealer that is about 4 km. away.

    Mr. Reithofer, this all started when I was having issues with my power steering on my Mini Cooper and did a little research (Google) on Mini Cooper power steering problems. I noticed that my car might be covered under 150,000 or 10-year warranty. I phoned and asked Georgian Mini if my car was under warranty for the power steering pump and was told as you can see in the attached email from the dealership that 'no warranty left on your vehicle and it does not have any recalls regarding this issue.'

    Mr. Reithofer, just because of past dealing with Mini Georgian regarding warranties or recalls as they just seem not to care about their customers only how much can they make off of them, I contacted Vaughan Mini Cooper to inquire with them. After talking with Ashley at Mini Vaughan, she advised me without me saying anything about warranty/recalls that if the problem is the power steering pump then it will be covered by warranty and if it is only a leak then it would be my cost. Please see attached email from Mini Vaughan.

    So, Mr. Reithofer, why do I have to travel 360 Km. over two days (Mini Vaughan did not have power steering pump in stock) to have my car serviced under warranty when I contacted Mini Georgian who has the same info on my vehicle as Mini Vaughan does but advise me that the power steering pump is not covered. If I did not follow up with Mini Vaughan, it would have cost me approx. $1600 plus tax to replace a part that is under warranty. How many other customers have been taken advantage of by Mini Georgian in this manner? As of now, I am afraid to take my Mini Cooper to Georgian Mini for so much as a oil change as all they seem to care about is how much they can make off me bringing my car in and no regards to how to treat a customer."

    #2 - "I just received a call from your Canadian office by a rep named Kelly. She informed me that there is no recall to the power steering pump. She started out stating that we have talked before and that 'she had talked to me about previous complaints' (previous rusting issue covered by Mini's 10-year rust protection) indicating that I am a constant complainer. Kelly was under the understanding that the power steering pump would not be covered as it does not have a warranty under my vin!!!!!!

    I asked if she even read my concern and she said yes. When I mentioned that the pump was already replaced, she quickly backtracked on what she said to me. I ask her then why in my letter did I mention I had to travel over 360 km to have my power steering pump repaired, She advised me, 'I thought you drove down for two days to have a consultation regarding it being covered by warranty'!!!!!!!!! You have to be kidding me that someone would do that and it indicates to me that she just figures I am a difficult customer and I would do something ridiculous like this. So your senior employee dealing with customers with the already perception that they are wrong and she seems to take pride in being right and letting me know that. She was 100% percent wrong telling me that it will not be covered under warranty and as stated was shocked to know it was already done. So how much did she look into my concern before she called me?

    Again, my original questions were not answered as Kelly was too quick to just verbally attack me telling me that she dealt with me on previous complaints and that this concern regarding the power steering pump I was wrong also and as in her words it will not be covered by warranty. I don't like the word complaint as it is more of a concern. I guess Mini Canada Reps calling them complaints are all on the defensive and not dealing with customers' concerns in a bias manner.

    I am so frustrated by this treatment I could just sell my Mini as I do not want to have dealings like this every time. But on the other hand that is silly talk as I love my Mini and I guess the relationship now is a abusive one. Every time I deal with Mini, I get treated poorly and I keep coming back for more. So it is my fault for coming back every time but I love my Mini too much not to. All this just makes me sick to my stomach in how I am treated every time. Awaiting your response and please do not hesitate to contact me should you need further clarification on any manner."

    Again you can bash me but all I want to do is give Mini owners a heads up when dealing with Mini Georgian in Barrie as they may pay for work that should be covered by warranty. Hopefully, if you have had work done, you can get your money back.

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    Customer ServiceCoverage

    Reviewed May 2, 2014

    I bought a mini cooper s clubman 2008 model in September 2013 from a private seller financed by one of the major banks in South Africa. The car had only 58000 km on it. In Jan 2014, only after travelling 3000 km the engine light showed. Took it to bmw for inspection and I was told it needs a new turbo. Called mini South Africa and even sent a mail and I was promised feedback. To this day, they have not come back to me. The turbo was replaced and to my horror when testing the vehicle, the turbo blew again. I was told that the thermostat housing is faulty and has to be replaced. I had to fork out R4500 to get that. I was also told that that the water pipe needs to be replaced as well. Another R1000k.

    I am currently paying an installment of R4800k on this car every month for the next 5 yrs and within the 7 months I had to replace such expensive components and the manufacturer was not helpful. This morning I phoned the technician to find out how its going with the new turbo and I am told the oil pipe now has a fault. I am of the strong opinion that Mini/BMW should be taken to task as these are their products and why should it be the consumer's problem to fix faults on their products. I say a lawsuit should be taken on against mini/bmw as I am extremely frustrated with their product and I am losing money everyday with all the problems that keep cropping up not budgeted for and especially with warranties that only cover certain aspects and not others of the same component.

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    PricePunctuality & Speed

    Reviewed April 28, 2014

    I do love how unique my car is, however I thank god for purchasing a 100,000-mile warranty when I bought the car brand new. I even bought a tire warranty for blowouts on the run-flat tires. The tire warranty cost me a little over 900.00. It paid for itself the first year. I had 2 blowouts and the Dunlop tires were 400.00 a piece. I have not had one since then. I have had a serious oil leak that took the dealership about 5 different times to repair, but they finally did and paid for the oil stains to be removed from my driveway.

    OMG, I just noticed the new Mini S has the exhaust pipes, one on far right and one on far left, which is to prevent serious burns to your legs while getting things out of the back of your car. That is a wise idea! I am bringing my car in tomorrow to the dealership for service. The red lit up fonts are getting blotchy and I think I need a break job. I have never had a break job and there is 51000 miles on my car.... Hmmm. I get over 400 miles to a tank on my mini, and it is fast! ONLY USE SUPREME CHEVRON OR SHELL GASOLINE!!!!!

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    Reviewed April 26, 2014

    My 2009 Mini Cooper S Convertible with only 41,000 miles was experiencing the "death rattle" associated with the timing chain problem. My local Mini dealership at first told me they did not hear what I was hearing. I also had the problem with misfiring and rough idling. After I took the service technician for a drive and he acknowledged hearing the same things I did, the dealer quoted over $2,000 dollars in repairs which including timing chain replacement and carbon build-up removal.

    At the time, I was mystified at how we could go from "no problems" to that amount of money with no further diagnosis being conducted. I did take my car back to the same dealer for service and they ultimately fixed both problems at no cost. Unfortunately, I still have a "high oil consumption" problem and was told by the Mini Service Manager that I will need to add oil after about 750 miles. Based on past history, this is another known issue that Mini is just not yet willing to admit to.

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    Customer Service

    Reviewed April 25, 2014

    I love this car, however, I have had nothing but grief. When I read all the blogs about the trials and tribulations on the Mini for many customers, it makes me ill... You name it, it’s happened. And I never get a notice from Mini USA about recalls, nor does my Mini dealership/repair ever call to alert me. So what happens is the car suffers! Although my dealership has put up with me and tried to do what they could to deal with its issues, I frankly and truly believe that the mechanics there don't know what they are doing at the end of the day! They never go deep enough to find a problem and solve it. It has to go in over and over again! The best was when the fuel gauge was messing up for years and I kept running out of gas!!

    The dealership manager finally says, "We'll just fill up every 150-200 miles to ensure you don't run out!!" Seriously? Every time that car dies and has to be towed 100 miles to the dealership, and then I get it back, I think "ok, this time it’s finally all taken care of" - no. I am three payments away from owning this car free and clean and that’s what I wanted to do when bought new. Not have to keep making payments, just maintain and keep the car until it dies for real.

    Well yesterday was the last straw. Have no idea what it is this time, will find out hopefully today. But I will say that now that I will most definitely have to get rid of this car, the records online will be so against me. As it is Mini offered me a year ago! Only 12k for this car as trade in. Seriously?? I paid 32k for this car 4.5 years ago. I want Mini to give me a new car. Anyone know how I can do this?? Any free lawyers out there to help me??

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    Price

    Reviewed April 23, 2014

    I have a 2007 Mini Cooper with the extended warranty that has cost me thousands of dollars. I still owe 10,000 on the car and it has 50,000 miles. It breaks down with something different every few months. A class action suit should be filed against BMW and all involved. I am a school teacher and I have to take the bus 45 miles each way (stand in ice and snow, and 15 degree weather) because I do not have a car that runs. BMW of Anchorage and the Mini Cooper Dealership are crooks.

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    Price

    Reviewed April 21, 2014

    My wife's car is a 2007 Mini Cooper S with about 98,000 miles. We bought it used at approximately 14,000 miles. It is on its third engine! There has been so much maintenance on the car. I can only begin to list the problems. The entire panoramic roof cassette had to be replaced. Currently, it is burning about 2 to 3 quarts of oil every 600 miles. The exhaust is making a noise which approaches the threshold of pain. The radio behaves erratically such that you only get one am station. When the battery inside the key fob died, we had to replace the entire key fob! The car devours tires and brakes. While I have mechanical breakdown insurance, we still had to pay costly deductible payments. Mine is for sale - cheap!

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    Staff

    Reviewed April 16, 2014

    My daughter was driving our 2008 Mini Cooper which has around 85,000 miles. No warning lights were on other than the airbag light that stays on all the time because the passenger seat sensor is no longer working. That is another matter. When she stopped at a red light and tried to take off again, the car died and would not restart. We had it towed to the Mini Cooper dealership and they said it had over heated causing the engine to lock up and break the timing chain. The cost for repair would be $10,915.00 including parts, labor and tax. (We are unable to pay that kind of money so we have a cute piece of yard art).

    We later found out that lots of Mini Coopers have had the timing chain break which is inside the motor and when that happens it can ruin the motor. We believe that is what happened because there was no sensor light on showing the car was getting over heated. We have never had to add water or coolant except at regular maintenance times. They are just trying to blame it on us so there is no way they can be held responsible. There are just too many other people that have had the same problem. Apparently Mini Cooper has known about this problem with the faulty timing chain since 2008 and have not issued a recall. This is horrible!! They should also issue a recall for the passenger seat sensor because that is a safety hazard.

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    Reviewed April 12, 2014

    Has anyone else had trouble getting the wheel-controlled Bluetooth phone controls? Mine comes and goes, without any apparent cause. Dealer said he could fix it for a thousand dollars US. No way. Others have told me this is a known fault. Any and all suggestions appreciated. By the way, I love my Mini Cooper S 2008, 54,000 miles, hardtop.

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    Punctuality & Speed

    Reviewed April 8, 2014

    My 2010 Mini Clubman S is a danger to everyone. 3 times in the past 2 months, the engine light has come on and then the gauges go out of control. The speedometer and RPMs go up and down wildly; the windows won't roll down; and the blinkers won't work. This is a serious hazard on the road especially if you're driving on the Autobahn. From what I have seen on several blogs, this is a common issue that has gone unresolved. It has 50,000 miles on it and I have already taken it to the shop to have the solenoids and gasket changed. 3rd times a charm I guess because oil is still leaking and the same issues have come back.

    It is extremely frustrating as a customer that a company would make such a pathetic product that has so many issues in their infancy of its life. People don't have time or money to spend deal with this crap. Mini should recall these vehicles because not only is it a serious safety hazard, but customers are losing massive amounts of money off the lot for ** product. Go back to the drawing board Mini! DON'T BUY MINI!!!!!

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    Reviewed April 7, 2014

    We purchased a brand new Mini Cooper, a countryman. It has less than 7,000 miles on it and there was a nail in the tire. The repair shop replaced the one tire with a different brand without our authorization. We explained on a brand new car we would like the tires to match. We purchased this car for over $30,000 new less than 6 months ago and are concerned that there is no replacement tires on a brand new car?

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    Coverage

    Reviewed April 6, 2014

    2007 Mini Cooper s - Replaced oil pipe, gasket, spark plugs, timing chain, #1, 2, 4 cylinder. They couldn't fix #3. Finally need engine replacement at 68,000. Insurance won't cover. Car totaled waiting on settlement. SIMPLE; DON'T BUY A MINI.

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    Customer ServicePrice

    Reviewed April 3, 2014

    I bought my 2009 Mini Cooper @ Mini of Universal City with 38,000 miles. It now has 54,000 miles on it. Within the past month the check engine light has come on a couple of times. First time, I was told it was going to cost me $4,800 to fix! I STILL owe $17,000 on the car! They told me that my exhaust side cam and rings were worn, vanos solenoid adjusting sprocket and solenoid valve were not working, I needed my exhaust side cam shafts replaced and vanos adjusting unit sprocked and vanos solenoid valve replaced. They also said my vacuum pump and oil filter housing gasket were leaking.

    TWO weeks earlier I had it in the repair shop for new brakes, and oil change, so my service adviser was SHOCKED that I was losing so much oil. He also said that I shouldn't be paying so much for a car I had JUST BOUGHT and JUST had in the shop for repairs! He called Mini and they agreed to pay for all of the cost minus $400 (which I had to magically come up with). My monthly car payment alone is $401.00! THREE DAYS LATER the check engine light came on AGAIN! This time, (same service adviser) told me it would be $1,000 to fix! Apparently my mass airflow sensor needed to be replaced and they had to reset my camshaft timing chain.

    I declined having them repair the sensor, and instead called Mini to complain. I ALSO spoke to SHAWN who informed me that he would do his best to help me, because $6,000 worth of work on a mini that only has 54,000 miles on it is ridiculous (his words). He told me he would get back to me within 3-5 business days. It's been 3 weeks. I have called him over and over and have yet to get a response from him. I seriously want them to buy back my car. This isn't fair. Plain and simple. Does anyone know about the buy back process?

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    Customer ServiceCoverage

    Reviewed March 14, 2014

    My wife's 2003 Mini Cooper developed a steering noise and its steering boot was found leaking fluid in March of 2012 .Repairs were made to replace the leak and its steering rack in March of 2012. In May of 2013, we received a letter from Mini advising us of steering problem issues to the 2002-2005 models. In August of 2013, the steering became very stiff and was taken in for repairs. The repair facility found that the power steering pump was inoperative and the pump cooling fan had seized. These were replaced. Due to the severity of the steering problems taking it to the nearest dealer some 80+ miles to Seattle (we are in Sudden Valley) was considered too risky for my wife to drive there. So all repairs were done at European NW Automotive in Bellingham not a Mini dealer.

    These repairs were not covered by Mini and I have just discovered by phone were denied but no letter has ever been sent to us advising this. The coverage letter was 13 years or 150K miles whichever came first and to date this Mini has just reached 30K. All repairs were done at European NW in Bellingham not a Mini dealer. The Mini letter states repairs for parts are covered even if you had the repairs done at an independent shop. I have tried discussing this situation and cannot understand Mini's explanation. Its my contention that although repairs were made after the letter of May 2103 all the repairs necessary fit Mini's steering warranty coverage issues and should be honored and covered. Could you please help me with this?

    Note: I do understand now that I don't qualify for the 2012 repairs and do not expect Mini to reimburse us; however, on reflection I think that the 2012 repairs were a forerunner for the 2013 repairs outlined in their May 2013 Warranty Coverage Extension outlining the steering issues that needed to be corrected. The costs for the 2013 repairs were submitted to Mini in August of 2013 and are denied (without notice) for reasons I do not understand. Thank you.

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    Reviewed March 12, 2014

    2009 Convertible S - Engine began making terrible rattling noises at cold start. Tensioner has a "campaign" for replacement. Mine was so bad the entire timing chain had to be replaced. Now the car backfires and has severe carbon build up. There has been significant power loss and increased fuel consumption.

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    Price

    Reviewed March 11, 2014

    Mini Cooper knows there is something wrong with the air bag seat tensioners in their cars in the first generation and now in the 2nd generation because of all the online complaints and act as if nothing is wrong. I have a 2007 mini coopers with 54,000 miles in excellent condition. Back seats sat in twice and front seat around 6-8 times and that dreaded air bag seat beat tensioner light is on. Oh yeah, whenever I was my car. It won't crank either. What the hell is that. This car is too expensive to have these problems. BMW/Mini.Cooper need to take Care of their customers or stop making these cars. I contacted BMW/Mini and they were like "sorry, l can't help you." I wanna file a class action lawsuit against them.

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    CoverageStaffReliability

    Reviewed March 3, 2014

    I bought this 2008 Mini Cooper Clubman S in April 2013. The car was one owner and it only had 36000 miles on it. Did a Carfax and all it showed was it had been serviced for tire problems 4 times. I bought the car and the salesman and finance person really pushed me to purchase a extended warranty stating that when you purchase a used car you should protect yourself just in case. I walked away for a few hours to think about it and decided that I would purchase it after I asked the financial manager if something was wrong with the car that they were aware of that they are not disclosing to me. He said no absolutely not.

    Well 31 days after purchase car starts sounding horrible. I took it to checked out and was told my thermostat was bad. I said, "Is it under my warranty?" After calling the warranty company, I was told the thermostat was not covered but the thermostat sensors were covered. And fyi when purchased the thermostat the sensors come on it. $700 for part and labor. But the car still was acting strange sounding loud in the cold, also tires going flat in cold weather, my engine comes on and my brake light come...

    I take it back in, I was told I needed front and back brakes, rotors, brake sensors $850 still not fixed and its not even 40000 miles on it. Next was told to get oil changed and filters. Another $250 still not fixed and warranty hasn't covered anything. Now it barely runs, it sounds like a diesel truck running and its missing on all cylinders. So I now have had the spark plugs and spark plug boots done. $400 more. And now I find out this whole time BMW and Mini Cooper cars from 2006 to 2012 has a messed up turbo charger when they made it. The casings was made too small and there is not enough spaces inside to allow proper air to flow thru and so the turbo and seals are getting so hot that it has been melting and warping the case and it is slinging oil and gas thru the turbo charger. Which is just the beginning, the trunk locks and doors locks are not built correctly. Just to mention a few.

    After paying $ 20000 to $30000 for a vehicle and the cars are poorly made. And instead of recalling all cars to fix what should have never been the consumers problem or to pay to be fixed which from thousands of people that I have read that we all have spent an average of $5000 to $10000 to fix one problem to incur another one over and over. I say it is time that the consumers that have purchased the Mini Coopers that we start a class action lawsuit against BMW/Mini Cooper/Peugeot corporations. To refund all of our money and either purchase our cars back or permanently fix everything. They can't blame drivers causing this problem when there are hundreds of thousands of people that has been stranded, involved in accidents due to these damaged engines as well as everything on these cars and others where their cars have started fire due to all these headaches.

    These companies are to be held responsible for our lives and others that they are putting in harm's way every time we start and drive these cars. If everyone is fed up with all these companies not doing what's right, please let's start a lawsuit against all of the companies involved with making the Mini Cooper before we are broke and can't afford to be broke down or wreck with engines locking up or paying monthly payments on cars that we should be paid to drive these pieces of crap. Contact me spread the message and word. To other Mini Cooper cars, Time to take action.

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    Reviewed Feb. 23, 2014

    My Car is the 2009 Mini Cooper S, 87k miles. By now I have lost count of the major repairs I have had. Some of the highlights: 1) $900 "walnut shell carbon cleaning procedure", which the dealer explained occurred because I did not use a fuel cleaning additive regularly! (Note that the manual does not recommend any such thing); 2) Failed turbo valve; 3) Failed thermostat; 4) Failed timing chain; 5) Failed water pump; 6) Oil leaks; 7) Failed fuel injector; 8) Failed hood latch cable; 9) Multiple problems with bushings having become cracked; 10) Frozen tie rod. Sad thing is that the car is still a blast to drive. But the build quality is awful and MINI (BMW) refuses to take responsibility for the ridiculously poor quality of this vehicle.

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    Reviewed Feb. 21, 2014

    In 5 years and less than 70,000 miles I had countless problems with my 2008 Mini Cooper. I had problems with the automatic drop on the windows 4 times at less than 5,000 miles. Around 20,000 miles I was at the airport and couldn't get my suitcase out of the trunk. Trunk had somehow locked itself and would not unlock. Had a really awesome time prying the back seat down and trying to get my luggage out! Car was at Mini for 3 days for that repair. At 36,000 miles I had radiator problems and the car was in the shop for 3 weeks. At 60,000 miles the water pump had to be replaced. It also chewed through brake pads and tires like nothing I have ever seen before.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2014

    Let me start by saying my vehicle is a 2007 MINI Cooper S. It currently has 114k miles on it. The original owner had purchased a 100k mile maintenance package so all service was completed by MINI at the recommended intervals. This car was taken care of and babied. My vehicle suffered a complete engine failure on 12/2012 at around 105k miles. The failure was caused by the poor design of a lifetime part. I received an undated letter sometime a few months ago where MINI admits that the part that failed on my vehicle was, "fitted with a faulty chain tensioner which may lead to an insufficiently tightened timing chain." A loose timing chain is recipe for disaster as this is what keeps the pistons and everything moving in the correct timing and order. When this chain breaks or skips a link it can cause devastating damage which it did.

    I contacted MINI in hopes of getting some of my $6500 that I paid for a replacement engine reimbursed. After being put with a customer relations supervisor name Shawn who didn't return any of my messages for 3 weeks, he finally calls me back and states that my claim was denied. But when I asked for a reason, he wasn't able to give me one. I asked to speak to a supervisor to which he stated he was the supervisor and nobody would be able to give me another answer. I've sent off various emails, most of which are ignored, and various calls which seem to get me nowhere. MINI has 100% admitted fault for the damage to my engine but they won't take financial responsibility for their design failure. It has put me behind financially and causes me to lose faith in a company I trusted. I have all paperwork to support my claims and wish to get them to own up to their failures.

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    Reviewed Feb. 10, 2014

    1009 Mini Cooper S suddenly died after getting off of OC Freeway in the rain. Dead stop, cannot even charge battery. Clunking noise the day before. Towed to auto repair ... tensioner broke, blowing up gaskets, engine. Repair $3500. No warning light came on at all, just the clunking noise the day before. Engine light comes on for low tire but not tensioner!! The thermostat went out last month and then a week later the water pump. $5000 in one month. Very discouraging since after reading about it the tension will break again, since its such a bad design. Is there anything one can do?

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    CoveragePrice

    Reviewed Feb. 9, 2014

    My 2010 Mini Cooper Clubman S had 14100 miles on it. Within 4 days to continue driving it I would have had to put out over $2,000. First the brake pads which needed to be replaced could not be done without replacing the entire brake unit... over $800.00. Two days later the engine started idling roughly and the check engine light came on. I brought it to the independent mini dealer I was using and they told me that Peugeot was actually providing the engine for the Mini and many of the parts were made of plastic. The error reading was indicating *engine misfiring... Like badly*. It would cost around $1,000 to fix it and it would take 2 days and of course there would be labor costs also and the same thing could happen again. They cleared the check engine light and said drive it until the light came on again and then when it did repairs would have to be done. They were surprised, very surprised, that at 14,100 miles brakes and engine part melting was happening.

    I had 2 extended warranties but they covered nothing (brakes aside - wear and tear items). Now tossing and turning about this all one night, you gotta figure $2,000+ is like 5 car payments. When they erased the error, I RACED to the Honda dealer and got a Civic. The simple maintenance cost and repair cost of having the *hottest* car on the road wasn't worth the lack of reliability and exorbitant cost to maintain. I was always having to have sensor lights cleared at the dealer and after the check engine light situation I, sorrily simply passed the problem off to a non-Mini dealership. I don't love the Honda but I feel safe that I will not have to always be ready for some costly thing to happen before the next car payment is due. Amazing dumping a car because it is a financial and safety risk to drive!

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    Punctuality & Speed

    Reviewed Feb. 8, 2014

    I have a 2009 Mini Cooper S with 58,000. I drive the car daily. Recently a oil drip started to appear in the garage. I take the Mini to dealership (they are the only ones I take this car too) and they tell me I need to replace the gasket for $1,800.00. I am also told - that this is a common issue and 1-3 are seen each month for the same work. I am told the cause of the gasket failure is the engine goes from cold to hot and then back to cold. I asked "like normal drive - from the house to the office then back home 9 hours later" - I was told yes. Upon further reading and investigation - the issue is not the gasket but the housing becomes warp over time - due to poor design - no bolts to attach the oil housing to the oil coolant - thus a heat warp is created and oil starts to leak out. So, even if I pay $1,800.00 for the gasket repair - the warped housing is not corrected and the oil leaking will start over again. If Mini is aware and so many are being seen each month - why not a recall and a corrective fix.

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    CoveragePrice

    Reviewed Feb. 6, 2014

    On February 3, 2014 I took my car in to have the key checked out because it was not releasing when the car was cut off. This has been happening for over a year and reported to my service guy at the dealership on my last visit for appointed oil change, etc. I was told nothing was wrong. On this appointment, with 16,000 miles on a 2011 Mini Cooper, and one month before the warranty expire because of the length of the warranty, three years or 39 thousand miles, I was told that the cup holder had leaked coffee or something brown into the computer and that had caused the problem. I was told that the warranty would not be covered for that problem and it will cost me $1200 or $1300 to repair. I just read another complaint and the customer was told that you should only used cans in the cup holder!!! Why are the customers not told this and why do they put the holders on top of the computer if this problem occur??? My car cost over $30,000 and something so harmful should be taken care of by MINI COOPER, NOT THE CUSTOMER!!!!!

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    Staff

    Reviewed Feb. 3, 2014

    1. Right and left engine mounts cracked at 55k.
    2. New transmission at 55,123 miles.
    3. Weather stripping rotting and replaced often.
    4. Convertible roof replaced due to rotting weather stripping (twice).
    5. Power steering hoses leaking and replaced.
    6. Thermostat replaced.
    7. Thermostat gasket replaced.
    8. Oil pan leak and gasket leak.
    9. Trans harmonic converter replaced.

    10. Bushings....

    The most exciting part of this car is that indicator lights don't come on for some of these issues... I can tell you from experience that it's very unsettling to have some of these issues arise when on the freeway or on busy city streets .

    P.S. I maintained this car accordingly my Mini advisor told me so... along with that he stated he just didn't understand why I was having so many problems.

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    Price

    Reviewed Jan. 25, 2014

    I owned a 2007 Mini Cooper S with many expensive options and the engine failed at 73,000. The dealer (New Country MINI - Hartford, CT) would not do anything even though I needed to buy a new car so I had to junk it. I believe the MINI warranty is 4 years or 48,000 miles. Meanwhile many less expensive cars have 7 year/100,000 mile warranties.

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    PriceStaff

    Reviewed Jan. 24, 2014

    People only tend to write reviews with they are very angry and over the brink. I have my 2012 Mini Cooper S for more than a year now and it has 20,000 miles. The car drives like a dream and has had one service issue and I have had 2 oil changes done by the dealer. Each time they gave me a nice loaner car. I feel you can't ask for more than that. None of the visits cost me any money. Great dealer at Prestige Mini in Ramsey, NJ with nice people.

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    Customer ServiceContract & TermsStaff

    Reviewed Jan. 23, 2014

    My right front tire blew out from debris on a major highway. I called MINI Roadside Assistance. After being on hold for 20 minutes the rep told me that he was unable to find a provider in my area. Then he suggested that I try to find a tow on my own. Really? How? Then he asked if I wanted him to keep trying. As opposed to what? Walking 30 miles to get home? I called the MINI dealer hoping they could help somehow. Ha! One person did say he would contact the tow company the dealership used and would call me back. After an hour Roadside Assistance called to tell me he still couldn't find a tow provider. I was less than 30 miles from Boston, MA.

    Finally a tow truck appeared - a passing driver had called the local police to report a broken down car and the police called a tow truck. The tow operator would only take me to the nearest service station not the MINI dealer. The service station owner was very nice. He arranged for a delivery of a new tire. Then he discovered that the debris had also punched a hole through the alloy wheel. He called the MINI dealer. The wheel was in stock but they couldn't deliver it until the next day - it wasn't even noon. I spoke to the dealership and begged for someone to bring the wheel. I was about 15 miles away. Nope. If RA had ever done their job I would have been towed to the dealer. But the dealership just pointed out (needlessly) that they weren't responsible for Roadside Assistance. And I should have been towed to the dealer. Consequently I had to pay for a parts runner the service station used in addition to the delivery fee for the tire and the tow.

    I commute 80 miles a day. I travel almost every weekend to Northern Vermont. I need a reliable roadside assistance program. MINI's contract with Allstate does not provide that security. The dealership said that they had a lot of complaints about it. I wrote to MINI USA. They said to submit a copy of the receipt for the tow to Roadside Assistance "for review" and that it would take 4 to 6 weeks to process. How about paying for an AAA membership instead? Some day when I have more time I'll describe all the problems I've had with the car within the first days of owning it. The dealership is arrogant and dismissive, MINI USA doesn't care about poor service, and the RA program is worthless. If anyone reading this is thinking about buying a MINI just don't do it.

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    Punctuality & SpeedReliability

    Reviewed Jan. 20, 2014

    I bought a 2012 Mini Cooper non-turbo hatchback in September of 2011. In the nearly two and a half years I owned it, it was in the shop seven times, more than a week three times and for two months once. The water pump failed early on and took the head with it, that was the two-month repair. I have had problems with sensors, brakes, starter, and the before-mentioned water pump. While the car is well-conceived and a great amount of fun to drive, the reliability is miserable. I work in a tough part of a major city and cannot risk being stranded anywhere near my office. Mini Cooper road service is a joke. Of the five times the car stranded me Mini Cooper Road service only effected a rescue tow one time. I traded the car last week just before the warranty expired. Glad to be out from under that nightmare.

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    PriceReliability

    Reviewed Jan. 18, 2014

    Purchase a Mini Cooper 2011 Countryman with 47,000 miles. I had dealer in north Scottsdale look the car over and was advised that mechanically the car is perfect. As the warranty ran out at 50K why would they want to find anything. At 56,000 miles the fuel pump in the fuel tank failed. I was told this is not unreasonable. The solenoid valve also failed and leaked out into the electrical harness and almost onto the electronic board (I was advised). The cost of this repair was about $4,600. I also had to replace all four break pads (not unreasonable but it was just another cost - $800).

    At 60,000 miles the clutch went bad most likely due to the fuel pump causing the car to buck like a horse for a while. I was told that this is to be expected from a mini. Cost $3,200. Total cost of the two repairs is $7,800. Considering I have had the car for 12,000 miles and the dealer told me that the car was in perfect working order when I purchased it I am to say the least very annoyed and angry. We bought this car to be a low cost effective vehicle. It has been nothing but a money sink. And to quote the dealer these issues are reasonable. So at minimum I can expect these costs to be incurred every 60,000 miles. Possibly more if other things go wrong.

    Don't buy a Mini if you have the choice. They are defective, unreliable and expensive to own. Buy a V8 truck. It will be more cost effective as you won't be paying for repairs to a poorly designed car.

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    Reviewed Jan. 17, 2014

    I bought a 2008 Mini Cooper couple years ago. Since the first day we have owned it, we have had nothing but problems with it. First week of owning it, a sensor went out on it, lucky still under warranty, cost 200 bucks to replace. We have had the body control module act upon it and have to unplug the battery to reboot the car regularly. The sunroof switch quit working right. The driver door window switch automatic quit working. The radio screen doesn't show up all the way sometimes. When it's cold it sounds really loud and the exhaust is Really loud when it's cold. Tires go flat in cold weather a lot. Just had to replace the coil wires due to misfiring on all cylinders.

    Seems like we haven't went over a month without the check engine like coming on. For what you pay for a Mini you should get a quality car and Quality they are not... Nothing but junk. Will never own another nor a BMW see tons of post about same problems with them. Mini doesn't back their product. I am going back to American made once I get where I own less than the car is worth. DO NOT BUY A MINI COOPER unless you like to be broke fixing it. Now I know why they kept pushing the extended warranty and maintenance package. You have to use the the whole time you have the car because it's constantly in the shop.

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    Sales & Marketing

    Reviewed Jan. 16, 2014

    Mini Cooper S 2006 70k miles - transmission bumped, brought it to the dealer and they said the transmission needs to be REPLACED. I asked why can't they change the valve body instead of a $9000 transmission. Mini will not fix them but only replace them. The biggest scam ever and they are getting away with it. Now when I see a Mini, I laugh.

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    Reviewed Jan. 15, 2014

    I have Mini Cooper Clubman 2009. When I start the car the engine RPM is going up to 3, then going down and up weirdly, then it go back to the normal under 1, then the exhaust pipe is spitting out a black dirt when I started the car and the gas smell is everywhere. When tried to stop the car while driving, specially when the automatic transmission is going down from 2-speed to 1-speed. The car is going crazy like I cannot stop and the RPM is going up and down again. Please help me, thanks.

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    Reviewed Jan. 15, 2014

    I have a 2007 Mini and it currently has 38,000 miles on it. The timing system has to be replaced which I find ridiculous considering the low mileage and how well I have taken care of it. Do not buy one of these cars - they suck!

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    CoveragePriceStaff

    Reviewed Jan. 8, 2014

    I purchased my 2012 Mini Hardtop S on Aug. 2012. Salesman said it's limited edition - Bayswater, only 13 of them in California. However, just few months ago I saw another exact same one on the road next to me, I wonder how low is the possibility will that be. Anyway, my previous car was Scion XA 2006 - I had driven that car for 5 years with 100k mileage. In the last 2 months, I had flat tire twice (due to some nail needle on the road). Therefore, when I purchased my Mini, I have tire insurance since the tire I have is more expensive than the normal one.

    At around 6~8k miles, my front tire at driver side had an area raised abnormally. I went back to Mini Service for oil change and also asked them to check my tire. At first, they said the tire was used. I said I purchased the brand new one that's impossible. Then the technician changed his word, said it was due to some hold on the tire caused by needle. Beside tire issue, the technician also pointed that something wrong with my engine, he has to check it and might take more than one day. Anyway, since the tire problem was under warranty, I did not say anything more, so I left my car in the dealer overnight.

    Just today, I took my Mini to another dealer for service due to the engine light was on 2 days ago. At first I thought it was oil change only, just the service guy said something wrong with my engine, but it is only 16k miles. I don't race my car, I drive average under 30 miles a day, rarely drive 50 miles a day. Later on, I asked him what is the thickened oil thing laying by the front cover of my engine, he said the original dealer did not do deep cleaning and the oil was leaking from the inside of the cover. I asked him to clean it for me. He said it costs $160.00. He suggested me to go back to where I purchased and they should be able to do it for free. The guy said since there are multiple issues with this car, they might need overnight to fix it.

    Mini is always my dream car, but now I miss my Scion XA, that car never caused any problem and always been in good condition. I regret purchasing Mini....the dealer attitude was bad and the car always has some problems in very low mileage, by thinking of the cost after I'm past warranty period...I think I have to sell it ASAP.

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    Price

    Reviewed Jan. 3, 2014

    I bought this car from a Mini dealer in June 2011, supposedly to have a normal year's warranty and full service when required. Within a couple of months the cam chain snapped on the M25, breaking the casing, which drained it of all oil. The Mini was repaired under warranty, and I was told that there would be no further detriment with the car. Within a few months, a leak appeared within the car and damaged all the upholstery, which again was cleaned under warranty, but has subsequently reappeared after the warranty expired. The car was recalled for a part replacement whilst still under warranty. The car had been burning oil at a phenomenal rate which it still is. I was told that this is normal and generally have to put two liters a month in the car, despite not doing many miles.

    Within a month of the warranty expiring, all four tires needed replacing, despite having only done 4000 miles since the purchase. A fault light appeared regarding the wiper reservoir, which will not reset. Then after only 39,000 miles, the clutch started slipping and needed replacing which cost over £1000 to replace, which seems to be standard as I know two other owners which have had to replace the clutch at such low mileage. Since having that done within a month the front two new tires have had to replaced at a cost of £150 each as a result of the suspension bushes wearing, and which this is going to further cost more money to rectify. All I get from the dealership is literature on new Minis and as yet they haven't even offered me the service as promised. Buy a new one, no thanks.

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    Customer ServiceCoveragePriceStaff

    Reviewed Jan. 1, 2014

    Christmas week 2013, Global-SONIC MINI, Chamblee (Atlanta), GA presented me with a $7,000+ service quote to fix the timing chain/tensioner and turbo charger at 29,000 miles; eight (8) weeks after the 48-month warranty expiration. The chain tensioner is already a class action suit in NJ and a well-known design flaw in the auto industry & consumer blogs. Complaints over the turbo charger performance went back several service intervals, the latest on July 20, 2013 at only 21,000 miles, and never fixed (under warranty at least). No way should a turbo charger fail at 29,000 miles! The car was serviced exclusively at the Global-SONIC dealership at all scheduled maintenance intervals. My wife is the sole driver of the car, I have my BMW 550i.

    So to summarize, an easy driver, extremely low mileage, car serviced exclusively at the dealership and MINI expected me to pay $7,000 in repairs (50% of current market value -or- 25% of original purchase price) at only 29,000 miles, 4 years ownership? Speaks volumes about MINI product quality and the true cost of ownership. Discussions with the SONIC dealership and MINI customer service went nowhere. Global-SONIC said the matter was simple - "Your warranty is expired now and we have no obligation to you". My new mission in my life is 1) to make everyone aware of the reliability, quality & safety issues associated with MINI cars and 2) to make clear to everyone what they should expect post-sale from both MINI and the SONIC AUTOMOTIVE dealerships.

    Neither stand behind their cars, could care less about their customers post-sale and are dishonest, possibly criminally so given the fact that the turbo complaints were ignored during warranty coverage. SONIC AUTOMOTIVE, INC. has 107 dealerships in 15 states representing 29 car brands. CONSUMERS BEWARE - BUY ELSEWHERE! Please note, BMW owns MINI and is on the hook to insure their prestige brand is not negatively impacted by MINI actions & representations. I intend to have that very discussion soon with Global, thinking I was interested in upgrading to an M5 in 2014. Not so sure now. Perhaps, I'd be happier with a new E63 AMG. Feel free to call to exchange thoughts and experiences and to keep posted on next steps with my MINI Disaster Campaign. Happy New Year to everyone.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2013

    Mini Roadside Assistance does not provide assistance, instead it provides terrible unprofessional customer service. On two occasions now, I have called in for assistance when broken down on the side of the road. The agent was not friendly or helpful. On both calls, I was on the line for 16-24 minutes and at the end of both calls I ended up calling AAA for help. AAA was able to provide me with roadside assistance after a 3-minute call and I was towed within 30 minutes. The customer service at AAA is kind, efficient and professional. The complete opposite of the service you receive from Mini Roadside Assistance. I strongly suggest they look into who they hire for these call desk positions.

    When you lease or purchase a Mini, one of the perks is Roadside Assistance, but when that assistance is provided by rude and incompetent people where is the perk? Instead Mini Roadside Assistance has been a huge waste of time that has left me stranded and angry in an already frustrating situation. Mini you should be disappointed and embarrassed by the service you provide!

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    Reviewed Dec. 21, 2013

    After 6800 miles, my clutch and flywheel had to be replaced. The dealer did the repairs under warranty, but made it clear that this was a judgement call. It's true, I'm fairly hard on clutches, my last car, I had to have it replaced at 30,000 miles, but 6800 seems a bit ridiculous, no?

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    Staff

    Reviewed Dec. 14, 2013

    2006 Mini Cooper S Convertible - I bought my Mini used in June 2013. Within the first month my roof was leaking, my tire pressure light came on and my check engine light came on. The leaking roof turned out to be the window being uneven. The dealership spent the day and repaired it free of charge. My tire pressure was off and they added air as needed. Neither of these problems have been an issue since. The check engine light is another story. Turns out it was the oxygen sensor. They also replaced that free of charge (I was still under warranty). They also had it for more than a day because they told me it was fine to drive until the part came. But, the sensor had seized and because of that they had to repair my exhaust.

    After getting my car back and having it for 3 hours, the light came back on. I took it back and again they repaired it free of charge. I went to pick it up again and it came on before I left the parking space. I ended up going back and forth to have the oxygen sensor repaired six times in 5 months. While the dealership did fix it free of charge each time, the point is I had to run back and forth several times and every time they said it was fixed and should be no problem. Since the last time I got it fixed, the 3rd brake light has gone out and it is connected to a chrome bar that frames the whole back end of the roof, which they claim was working when they inspected it in June.

    The vent guard that is in the cowl on my roof has come up missing since it being in the dealership garage last and my hood shows a big gap between it and the top of my front bumper on the driver's side and no gap on the passenger side. My driver's side window is not working properly now. With the convertible the windows go down a bit when you open the door and back up into a groove under the roof when you shut the door. My driver's window no longer does this. So, every time I open my door you hear a loud sound like the release of suction from the window coming out of the groove and when you shut the door, the window hits into the roof and creates a pretty big gap from pushing the window out.

    To shut the window properly, I have to put it down and shut the door, go around to the passenger side and get in and put the window up so it goes up into the groove. I called the dealership because I am now ready to get myself out of this car if at all possible. After my 5th visit for the sensor, I contacted a firm regarding the lemon law but they couldn't help. They said my car was too old. I feel like my car is turning into a money pit. While these things may not be major, this is my first Mini and I have lost my faith in them to the point that I do NOT want another Mini, ever! I really love how fun the car is and how it corners like its on rails and I looked for reasons to drive it but, my love for the car has fizzled. I feel like it's one problem after another :(

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    Reviewed Dec. 14, 2013

    My wife and I purchased a brand new 2011 Mini Clubman S in Dec. of 2010. We have already had the water pump circuit board replaced, passenger side window motor, passenger side window regulator replaced under warranty. On 3 December 2013, my wife was driving home and at one light the car was fine. 300 feet down the road, the clutch pedal was stuck to the floor and the clutch would not disengage. Here it is 1 week later after the Mini of Nashville has had it at their shop my wife and I drive the 70 miles to the dealership to find out that the clutch and flywheel are toast. The dealer showed me the clutch and it was completely bare with no clutch material present. The flywheel was sent back to Mini to be fixed and then resold as a refurbished part even though I had to pay the $3200 to get the parts replaced. Today I could not even pick the car up because the car is still acting up. The BMW tech thinks it might be a bad throw out bearing. So after $3200 in repairs, I still have no car to drive. After I get the car back, I will be trading it in for a Ford Explorer.

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    PriceStaff

    Reviewed Dec. 8, 2013

    My 2006 Mini S is clearly not meant to a quality automobile. Now even the radio/CD player is malfunctioning. The bargain basement way BMW built the engine is self-evident when you consider that parts of the timing chain assembly are made out of plastic. Yes, plastic as an internal engine component. Even a lawn mower engine doesn't go that cheap.

    But the worst was when a shallow puddle in the middle of the road destroyed the exhaust system. Good thing my step-son is a top notch welder. When the mechanic got the exhaust header off the engine, he showed me the collector all four cylinder pipes go to, which then goes the cat converter. My step-son showed me the cheap robotic weld between the collector and the cat. It was like two tiny spot welds. I'm surprised it lasted as long as it did. The temperature shock of the cooler puddle water hitting the hot collector shattered those two spot welds easily. So suddenly, I'm going down the road sounding like an old bulldozer. Mini wanted to sell me a new pipe because it was my fault for running into the puddle!! I can only imagine that cooperate meeting, "No, they are not allowed to drive these cars in the rain..." My step-son put a beautiful weld around the entire circumference and the mechanic put it back together. That was my introduction to Mini quality, and Mini's philosophy towards customer problems.

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    Reviewed Dec. 1, 2013

    I recently purchased my wife a 2014 Mini Countryman all wheel drive for her safety. Driving it home over 1000 miles away, it broke down. Getting Mini Road service to communicate was miserable at best. Then we find only a Mini dealer can do the repairs. Do you really want a car so limited? My wife is stuck in the middle of nowhere, half of the way home. Mini will tow it to one of their dealers for repair and that is their limits. Please check out how few Mini dealers there are in the United States and realize you may buy a beautiful car that everyone seems to like but you are putting yourself in harm's way. And plan on spending lots of time in desolate spots in the world awaiting the Mini dealer to fix your car while they will not allow or tell you of other Automobile dealers or repairmen that can or will fix your tin can.

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    Reviewed Nov. 14, 2013

    So here is what I think should be taken care of under a recall for my 2006 Mini S: 1 ) coolant tank - Should be molded from one solid piece; too close to the heat shield. That's what makes it crack. And they all do it. 2) transmission - Thing is made to break. There are over 1000 complaints on this problem. And nothing has been taken care of. Big problems. Other than those problems. Love my car.

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    Staff

    Reviewed Nov. 13, 2013

    A while ago, my MINI power wouldn't shut down when I turned the key off. Dash lights would stay lit, etc. I had it in to the dealer and they couldn't find the problem. This went on for months. I started having to disconnect a battery cable when I shut the car off. My husband prayed, "God, show me the problem." He put his hand on a long plastic wiring box on top of the motor. When he did, it shut off. He opened the box and the wires were bundled together too tightly, were corroded and shorting out. There were cracks in the plastic wiring. He cut the zip ties, sprayed WD-40 on them and it worked. No problems since!

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    Price

    Reviewed Nov. 8, 2013

    Our engine light came on on our 09 Mini with only 18000 miles on it. Took it to the dealer and they told us that there was excessive carbon build up on the intake valves and it would cost $1000 to grind the valves! I asked why this happened to a new Mini with such low mileage on it and was then asked what gas we used. We use Costco Premium almost all the time and then we were told that this is the problem. They said Costco gas was "poor quality" gas, it caused the problem! What BS!!! It's poor quality engine! We are also seeing other people having this same problem, so it is just not us. Mini should stand behind this problem!

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    Reviewed Nov. 7, 2013

    Took the car in for a recall on tensioner chain, found out also had active recall for heat shield. Service called and stated when heat shield was being put on, found there was an oil leak. They said 928.00 to fix. I told them I thought that was why the heat shield was being applied, because it caused oil lines to leak, the o ring hardens and begins leaking. They said the recall is only to add the heat shield??? I contacted BMW and they said they would research and get back to me in 3-5 days. I don't understand how the two are NOT related.

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    Reviewed Nov. 5, 2013

    My car made a horrid noise when started. The check engine light then came on. I notified the Mini dealer who told me to bring the car in the next day. When I started the car the check tire light came on. Upon visiting the Mini dealer, had to leave car. Was notified there was carbon buildup on the valves, the charge to fix was 859.00. I was told by the dealer that this is a chronic problem with the Mini and that it is likely to happen again in 20 to 30,000 miles. My car currently had 40,000 miles when this happened. I am wondering why no one has started a class action suit for this "chronic" problem.

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    CoveragePrice

    Reviewed Nov. 2, 2013

    Very angry is the only words I can to describe this situation. I have a 2008 MINI Cooper S. Bought it used from a very reputable dealership with only 26k miles. It was still under partial warranty from MINI when I purchased so I took the car to have them check to see why check engine light was on. They changed the water pump under recall and erased light but didn't say why it was on. I then went until the light came on again and they stated it needed oil changed.

    Took to get oil changed and was not covered under warranty as I'm assuming my warranty had ran out. They changed the oil and sent me on my way. Mind you ever since I bought this car I mentioned the rattle under the hood and stated this at first visit and was told that's what a MINI sounds like. Then this next time they said, "All sounds normal to me." Well the next oil change I took car to MINI dealership to get oil changed and they replaced oil and advised me all was ok. Well got paperwork signed and left and noticed engine light was on in the car.

    I immediately contacted the dealership and they stated that we could bring it back in and they could check it out but it would cost $150 to hook up to the machine. I stated that the car did not have a light on when I brought it in but as soon as I left the light came on. After lots of arguing back and forth they said they could not erase code so I asked what was wrong with car and they stated well it may be attributed to needing a new timing chain and tensioner and that will cost $2500. I said, "Excuse me?" I mentioned that when I first brought car in and was told it was one even though they never looked into it or took cover off to measure chain or check tensioner. I know this because I placed a tiny mark with magic marker and the line never moved.

    So after all this time I have contacted MINI numerous times with no help and rarely drive car due to being too scared it will break. I just filed a complaint with BBB and will seek legal help. Also to mention my brother has same car build date and mfd plant and he is getting timing chain/tensioner replaced, turbo heat shield, and thermostat housing all replaced for free under service action recall even though mine somehow isn't covered even though all parts are same and I have picture and written proof as the same.

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    Price

    Reviewed Oct. 28, 2013

    I bought a used 2009 Mini Cooper in May 2013 and have been out it since August 23, 2013 and it is now October 27, 2013. My Mini Cooper had a coolant leak that caused my engine to blow and was taken to three shops before any one would even fix it. A newer engine was put in as well as a new radiator which cost about $3500 on top of needing to be taken to a BMW shop to be reprogrammed which took two weeks for them to do. The day I should have gotten it back a sensor went out and am still without my car. It has been over two months with my car. The shop it was taken to has now fixed 6 Mini Coopers with the same problem. I will never get a Mini Cooper again once mine dies on me again.

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    Installation & Setup

    Reviewed Oct. 27, 2013

    I bought the car used with 67K mi for use as an RV tow vehicle (manual transmissions will work O.K., even the BMW doesn't warranty it). I installed the tow bar but never used it much. I added a MiniFini Continental Kit, not liking the "RunFlat" tires. I replaced the Super Charger at 105K mi for $2500, using a German Car Mechanic who is excellent. He said the speed up pulley caused the blower to wear prematurely. The power steering/fan module was replaced at 127K mi for $1400. After reading the Horror Stories, I'm worried at what might happen next as the clutch makes a "cold bearing" noise periodically. The car is fun and I get good mileage 33-36 mpg. I baby it. I hope the 2014 turns out better after the redesign.

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    Customer ServicePriceStaff

    Reviewed Oct. 25, 2013

    My wife and I bought a used Mini that was still under warranty back in April of this year (2013). It's a great car and truly fun to drive. A couple of weeks ago the air conditioning went out and we took it to the local Mini dealer. After about an hour and a half, the technician came out and said the entire line needed to be replaced. The warranty on her car had expired in May and of course the repair bill was $649.00. When I asked why it was going to be so expensive, they explained that the air conditioning line is all one solid piece. Fortunately, a good friend of ours who owns an automotive repair shop, suggested we bring the car into him and he could help reduce the cost. He did save us money, but when they were done, he brought the line out to show us something rather disturbing. The line had been placed improperly against a pulley. The line itself was not damaged, but the extension that all technicians use to check the line was damaged. Although it was clear to see that this easily replaceable line was the culprit, BMW/Mini does not and will not sell just that check line by itself.

    I have called Mini about this issue and to date they have refused to even discuss the issue with me. This car has 23,700 miles on it and every repair or servicing has been done at the dealership. Now with something as clear as a poorly placed line from the factory and no ability to just replace that piece, the manufacturer refuses to assist in any way. This is a poor example of support, especially knowing that low mileage and barely 6 months out of warranty they wouldn't assist us in the unnecessary repair. I have attached pictures of the damaged line and the repair shop has agreed to submit a letter stating the facts behind this issue.

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    Customer ServicePrice

    Reviewed Oct. 23, 2013

    My wife bought a sweet tea at McDonald's and placed the cup into the cup holder. When she retrieve it to drink it, a hole appeared in the cup. A small amount spilled in the transmission shifter (auto trans). A few days later, the key would not release and we had to leave it in the ignition with the risk of theft. My wife took it to Mini only to find out it is not a warranty item and that it would cost $1,500.00. When I challenged this charge, I was told that they were can holders. Haven't found that one in the owner's guide but will keep looking. Other postings on this site indicated that the cup holders actually punches holes in the styrofoam cups!!!!!! And that the cup holders drain into the transmission!!!!! The service manager stated you should only drink from cans.

    When I stated that people spill contents from cans all the time, the response was "Don't drink in your car!!!" I refused to pay the $1,500 and threaten to have the car wrapped as a lemon and put the dealers name on it!!!! The price was dropped to $849.00 with the promise they would file a claim for me to be reimbursed. I don't expect to see any monies returned. They know it is a design flaw and don't want to address it!!!! BAD, BAD, BAD Mini Cooper. One can argue that it is a $25k ++ hunk of junk!!!! Honda, we are returning to you!!!!

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    Customer Service

    Reviewed Oct. 17, 2013

    I bought my new Mini Cooper 2012 in November of 2011. The saleswoman never told me that it did not have an alarm system. The car shakes, and now the paint is peeling off. I have been waiting for 2 months to get an answer when they are going to fix it! Cannot speak to a manager and no one gives me any time line!

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    Reviewed Oct. 14, 2013

    So I bought this Cooper second hand from Carmax and not even two months after having it, the transmission has given out in it. So tomorrow will begin the journey into having to find out how deep this rabbit hole really goes.

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    Price

    Reviewed Oct. 13, 2013

    I took my 2007 Mini S to a dealer for a free recall repair last year and was told I needed new brakes. The car had only 27,000 miles and I paid over $1000 to have the work done I was told needed to be done. That was last year. This year, the warning lights for the ABS and traction control started coming on at random times although I don't see any difference in the handling when the warning lights are on or off. I went to a dealer which is 135 miles from where I live to have it checked and was told the black box that controls these functions has failed and would need replacement to the tune of $1350 plus 3 to 4 hours labor plus tax. I'm still under 40,000 miles, and over $2,500 for repairs in 2 years on a car with this low mileage seems excessive. I was going to have them set up an appointment to do the work, but since there have been issues with reliability of this model for this year, I've decided to hold off and see if I can get feedback to help me decide in what direction to move. I love driving this car. It has all the options I could want and then some. It cost $31,000 new in '07 but if repairs are going to start being a major issue, I may need to rethink keeping this car or trading it on a vehicle on which I can get service locally.

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    Customer Service

    Reviewed Oct. 12, 2013

    In September when my engine temp light went on, I took my 2007 Mini Cooper S with less than 50K miles on it to my local repair shop since I live in Columbia, SC with no Mini dealership. A cracked and leaking thermostat housing was the diagnosis, but there were no parts available... None anywhere. I called Mini, they told me to call dealerships, which I did. I called Charleston, Greenville, and Charlotte. I told everyone this was my only car and needed to drive it. They put me on a waiting list for the part... A month later, Hendricks Mini in Charlotte called to tell me they had a part! YAY! I had been barely driving my car and filled it with coolant every time I took it out. But when I got up there, I was told there is engine damage due to an overheated engine.

    A week later, Mini refuses to pay for engine repairs caused by the broken and unavailable part because they had "told me to take my car to a dealer" when I called them! WHAT?!?! If the part I needed was available when I needed it, my beloved car would be in my garage with me now, not 100 miles away broken! This will be at least $3K to fix and I really do NOT believe it's my fault or responsibility to fix!!! Make this right MINI!! I am already not going to buy Mini again, something I never thought I would ever ever say... Make this right!

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    Reviewed Oct. 9, 2013

    By now, every Mini owner should know of failures of the power steering fan, pump and guard and that Mini has pledged to repair or reimburse owners for breakdowns. I applied for reimbursement in May 2013 and have yet to receive it. Mini-USA told me it may be 2014 before I receive my check. My automobile shifter linkage failed within a month of purchase; it spent ten days in service five or more times the first year alone for this one problem that freezes the transmission in 5th gear.

    Repairs made to this automobile: At 90k miles, I have replaced 4 or 5 clutches, a transmission, power steering pump, throttle body, ac compressor and condenser, fan, alternator, both power window regulators, motor mounts and rear strut. Electrical harnesses connected to the warning system are prone to fail from rainwater leaks and/or require cleaning service. Dealer estimated charges for each of the above repairs average 1000.00 USD. Responsiveness of dealer and manufacturer is almost non-existent. I estimate I have paid 6000.00 for repairs in the last 30,000 miles.

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    Price

    Reviewed Oct. 8, 2013

    I really loved my Mini Cooper Clubman S. I bought it brand new in 2009. It was fun to drive and looked very unique and cool. I always got compliments on it. However, I can honestly say that I have had at least one major repair every year since owning it, even though I regularly maintained it at the dealer. Of course more issues creeped up after the warranty expired. To make matters worse I finally paid the car off last March of 2013 and since then, major issues keep coming up including carbon build-up on the engine, crank shaft oil leak, thermostat housing leak, and an oil leak from the turbo charger. This cost me a few thousand dollars worth of repairs within the matter of six months.

    Now I am practically afraid to drive it not knowing what else is going to go wrong with it. Anyways, I thought I would be saving so much money every month after I paid off the car, but am now realizing I am paying more in repairs now than I did on the car note. I am going to sell it soon and get something known for reliability like a Toyota or Honda. However, I am going to feel kind of bad selling it to somebody knowing how prone to problems the car has. Anyways, I would get another Mini Cooper If I was really rich and could afford to have an extra car on the side as a hobby or something, but definitely not one that I had to rely on long term.

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    Punctuality & Speed

    Reviewed Oct. 1, 2013

    Bought my Mini in 2004 by doing the 'design it yourself' on the Mini website and waiting months for it to arrive to the BMW dealership. There were no lots full of Mini Coopers at the time. I've taken it in for every service (now to a Mini dealership, previously to BMW) and the only expense that has been irritating has been replacing windshields, since I've had three of them. Eventually, at almost 100,000 miles, I had a big rattle and I needed to replace the exhaust manifold and gaskets and that was only $2025. I have enjoyed every year with it. I don't know if anyone still "builds your own" Mini Cooper of if they are now only stocked on the lot. But I still remember how much fun it was to go pick up when it finally arrived (ordered on Labor Day, delivered on December 27) and it still makes me smile, years later.

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    Price

    Reviewed Sept. 23, 2013

    2005 Automatic Mini Cooper. I had always kept up on the service and oil changes but suddenly when I was driving there was a strange noise. I brought it to a mechanic; he said I need a new transmission. It will cost up to $9000 when the blue book value of the car is from $4000 to $7000.

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    Reviewed Sept. 10, 2013

    Apparently, MINI thought it was a good idea to put non-sealed cup holders over the gearshift box so when any liquid is spilled, it goes directly into the gear box and requires a $1200.00 repair bill to replace the entire part. The cup holder had a part in this also since the grips inside the holder put a hole in the Styrofoam cup of coffee. The coffee drained into the gearshift box causing the car to be locked in park. I honestly thought MINI had a great vehicle, but obviously you are not to put any type of liquid container in the cup holders because spills/accidents do happen.

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    Reviewed Sept. 5, 2013

    Thermostat housing developed a leak causing coolant loss. Engine overheated warping the head and bending valves. Having to rebuild the engine. I've been informed that to date, there are 15,000 housings on back order nationwide and no idea when they will be in. Mini is doing nothing.

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    Reviewed Sept. 4, 2013

    I have a 2007 Mini Cooper S, 6-speed manual transmission and is just under 60,000 miles. Had to replace clutch for being worn down. Body shops quoted me at least $2500 for clutch kit + labor. After research and talking to all my friends, clutch can be worn down and may be replaced after 100,000 miles. All the mechanics I talked to say it's very unusual for this to happen at 60,000 miles. Clutch may wear down earlier if you were constantly driving on a hill, driving up mountains all the time... which I have not. I've been driving for 16 years and I know how to drive a manual. I also had to replace all four coils and the fuel pump which was another $1000. I had a 15-yr-old Civic with 250,000 miles prior to this Mini. I miss my Civic. Never gave me any problems.

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    Reviewed Aug. 30, 2013

    We should have known that it would be a mistake to purchase this car, when we were treated very rudely at the BMW dealership... but we really wanted a convertible. Biggest mistake we ever made. Less than a year old, and driver's side window motor had to be replaced. Less than a year old, and engine mount had to be replaced. 2 years old and the fuel pump had to be replaced. Multiple repairs spanning multiple years on the obviously flawed cooling system (out of warranty). At 5 years old, had to pay $7,000 for a REBUILT engine. 6 weeks after the rebuilt engine, and now the entire electrical system is gone. The dealer says it's $400 just to diagnose it (and he can't get to it for a week, causing me to have to rent a car) and that he has no idea what is wrong, and has never seen anything like it.

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    Reviewed Aug. 28, 2013

    I bought my 2007 Mini Cooper S in July 2009 and in August 2009, I had to have the car flat bed towed to San Antonio because the clutch and all parts had to be replaced $2793.09. March 2011 - water pump drive belt cracked $1106.52. October 2011 - excessive carbon buildup $851.00. March 2012 - timing chain $941.98. Total spent on repairs $5693.05 in 2 years and that is with them discounting.

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    Reviewed Aug. 25, 2013

    My Mini C S convertible is under 100k miles and took it to change oil. The mechanic says it run a diagnosis and diagnosed it need a new transmission and cost over $8000. I still owe on this car 5 more years. What is the thing to do now? This is the scariest thing ever. Now the car is lurching and light is on saying needs service. Where am I to get the 8k to fix? I heard a lot of people just leave and abandon this cars but did not know the experience until now. I am debating if I should take it to the Car Experts in Glendora, CA where they rebuilt for $3500. I am over 100 miles from them and really have no money now. I need my car so bad to go to school and work.

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    Reviewed Aug. 23, 2013

    My 2006 Mini Cooper convertible has been serviced by the authorized Mini dealership since the day I got it. My last service was at 100,000 miles. At 127,000 miles my transmission has gone out. I love my Mini but golly, I've never known anyone driving any vehicle that has had their transmission go. Is this a known Mini issue or is my case an anomaly? Is the suit in California regarding Mini transmissions a national class action suit?

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    Coverage

    Reviewed Aug. 15, 2013

    Prior to the Mini craze that came to the USA in late 1999 we owned 4 Austin Minis and 1 Austin Mini Cooper. The Cooper was a dual fuel tank. The car was so small and light (weight) that 3 men could pick up the car. Our neighbors like to play tricks with us and often we found our Mini moved overnight and place between two trees. Much has changed since then. Our first BMW made Mini was purchased (leased) in 2003. Since then we have owned seven Mini Coopers and to this day own 4. My wife drives the Clubman S (2011), our son a Paceman (2012), our daughter a convertible S (2009) and I drive a Cooper S (2006). All of our vehicles are the automatic transmission. We like the 3/36 maintenance warranty as well as the 5/50 bumper-to-bumper.

    My Mini and our daughter's were purchased from CarMax and we purchased the warranty MaxCare which thankfully hasn't been used. Having the extended warranty is more for peace of mind than anything else. We have been fortunate to have not experienced any of the horror stories many folks have written about on the forums. However, knowing our warranties cover everything major is a definite plus. MaxCare is identical to the BMW extended warranty but a grand cheaper and CarMax has more centers to get your car fixed than Mini Nationwide. MaxCare will also tow your vehicle anywhere you break down. And rental reimbursement is $40 better than BMW's $20.

    The Mini Cooper runs best with synthetic oil, 93 Octane, and radial tires (we prefer the Goodyear Eagle 1). There is a terrific website that will give a prospective used Mini Cooper buyer an excellent reference tool in helping decide which Mini year is best. Best wishes and happy motoring!

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    Price

    Reviewed Aug. 9, 2013

    I have a "works" Mini Cooper turbo charged and it produces excessive heat to the hood and air scoop mounted to the hood.... Over a period of time the plastic air scoop has warped and now need replacing at a cost of $350. My contention is this is a design flaw and BMW Mini should provide the service and labour free of charge because a heat deflector needs to be mounted to prevent this problem and therefore it should be a recall.

    I have looked on numerous Mini forums and it is common place among readers so the problem does exist and the Mini technician are aware of this as I was told this by one of their techs during a service visit.

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    Customer Service

    Reviewed July 25, 2013

    I no longer own my 2008 Mini Clubman. Happily traded it in for a new Prius on July 18. 2013. Mini Cooper never responded to my correspondence outlining the many problems I had experienced with the vehicle and my request for a response by July 19, 2013. Mini's failure to respond sent a clear message to me that consumer confidence and satisfaction is not a priority. While I will always love the Mini for its cute design, I will be the first to advise anyone looking to own one to steer clear, unless you have a lot of time and money to waste.

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    Contract & TermsCoverageStaff

    Reviewed July 24, 2013

    First of all, I drive about 25,000 miles a year. This is my only car... I didn't buy a warranty past 50k miles. I should have done both warranties, the service and the general warranty. You need both... I didn't do everything perfectly.... I have a 2006 Mini Cooper S with the JCW engine upgrade. Obviously, this car has a 6-speed manual. It is my 2nd Mini Cooper (my first was a 2002 that I bought used). Do I love this car? Yes. It has had issues, most of which are known to those who research the car before buying:

    1) Thermostat housing. It's known to warp and leak. I've had this replaced 2x. First time was under warranty.
    2) Crank position sensor O ring. Replaced 2x. Failed at 75k miles and at 150k miles.
    3) Front strut mounts. Once for each side (left/right). These failed because of road conditions - i.e. potholes that I was trying to avoid but could not.
    4) Passenger side engine mount - This is a known issue where the oil leaks out. A solid mount wouldn't be a problem, but solid mounts create vibration and noise that many do not like.
    5) Exhaust header flex joint failure after 150k miles. This will happen to many cars, not just Mini's.
    6) Clutch. There is a service bulletin on the throw-out bearing. Clutches are rarely covered under any warranty by any dealer because it is really easy for the operator to screw it up. In my experience, most people don't know how to drive a standard transmission. I'm on my 4th clutch (the first was replaced under warranty, the 3rd was a performance clutch that wore out so I can't blame anyone...)
    7) Brakes. These are a standard wear-and-tear.....

    8) Control panel for A/C and radio. Half of the lights went out and the whole unit was replaced under warranty.

    I've upgraded certain parts with performance parts (suspension, struts, springs, brakes). I've never had issues with the windows. I baby my car as much as possible. I feel for the people that bought the CVT. It's not a good transmission. I feel that any brand can have issues. I also feel that if you pay for a service warranty, truly understand the terms before you sign. If you don't understand the terms, get a 3rd party to help you. If you sign it and don't understand, you are still liable as it is a contract, so try not to get indignant with the service people. I've had multiple cars, Ford, GM, Chrysler, Volvo, Saturn. I've had weird problems with all of them.

    Will I buy another Mini...? Yes. Will I be very careful with what I actually buy? Yes... Do I have a bias? Probably. However, find someone that doesn't have a bias to a particular brand of auto... Very hard to do.

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    Reviewed July 18, 2013

    Wow, where to begin. I purchased my 2005 Mini Cooper S convertible in July 2008... It only had 38,000 miles on it. Now it has 61,000 miles. I have had recurrent convertible top problems (going into the shop again tomorrow for another top failure issue); a broken glove box door (just fell apart); wiring issues; valve cover gasket, drive belt and tensioner; wheel bearings and many recurrent grinding sounds, squeaks and clunking sounds that the service folks can never seem to duplicate? Since purchase, I have spent more than $7000 in repairs... and certainly expecting another large invoice after tomorrow's visit! I guess I should be thankful the transmission hasn't failed yet. Anyone want to buy a cute little lemon?

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    Reviewed July 15, 2013

    My '06 Mini Cooper convertible transmission died in '08 @ 28,000 miles. Mini replaced it since under warranty but now it is dead again. Not sure under warranty any longer. There is a class action lawsuit in California for mini owners there with faulty transmissions.

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    Customer ServicePunctuality & Speed

    Reviewed July 10, 2013

    In April of 2008, I purchased a brand new Mini Clubman. Because I had always loved the Minis, but found them too small for my lifestyle, I was elated to see the new Clubman showcased at my local Mini Dealership. About a week later, I had located the Mini of my dreams and for the first 3 years had no complaints. In an effort to keep this short and sweet and to provide a general idea of the problems that I have experienced, I have outlined below a list of issues that I have experienced from date of purchase to today:

    At 6,000 - Passenger window motor was replaced; at 32,000 - Radiator was replaced; at 34,000 - 3rd door hinge was replaced; at 52,000 - Vehicle was stalling (diagnosis 3 quarts low in oil)????????????? At 52,000+/- had cracked expansion tank cap; at 52,000+/- Alternator (Somewhere in between I once again had to return for stalling only to find out the vehicle was about 3 quarts low on oil. It was suggested that I have an oil consumption test performed. I did and if I still have the vehicle, will have dealer recheck oil levels at 68,500). At 61,000 - Oil Filter Housing Unit was replaced and at 61,000 - Thermostat was replaced.

    Currently, my vehicle is at the dealer because 2 weeks ago, my passenger window would not roll up. The cooling fan on 2 occasions has run extremely loud and would not shut off and last but not least, while driving down the freeway a few days ago, we noticed what appeared to be smoke coming from the air vents. Thankfully, it turned out to be condensation, but nonetheless was not normal and horrifying.

    Unlike, so many people that have commented on this site, I had purchased an extended warranty to 90,000 miles from my credit union, as well as an extended service warranty from Mini. I did so because it was a brand that I was unfamiliar with and had suspected could be costly if problems arose. My vehicle has always been serviced regularly by the same dealer and cared for extremely well and it saddens me to think that it may not make it to 90,000. Even worse I have only 1 year left to pay on it.

    With that said, I have requested a buy-back from Mini. Through no fault of my own, this vehicle has been plagued with problems and, in my opinion, Mini has an obligation to stand by their product. My recommendation to anyone experiencing problems is to contact Mini. Irrespective of the outcome of my situation, the customer service experience thus far has been a very good one.

    Good luck to everyone who owns a problem Mini, including me.

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    Reviewed June 26, 2013

    I have never felt so disrespected, unappreciated and taken advantage of by a company in my life! Mini's recent decision to extend the warranty on the faulty power steering pump for models between the years of 2002-2005 as well as some 2005 Mini convertibles has caused there to be literally no replacement parts available in the North Texas area where I live. I happen to be one very unfortunate 2005 Mini convertible owner who has had to pay an inordinate amount in repairs on the car, such as paying close to $8,000 for the CVT transmission to be replaced after only 70,000+ miles, having to get the control arm bushings replaced, and so many other problems that should not have happened with the car considering how cautiously I drive it. I am being told by local dealerships that I can expect to wait up to a month before my car can be fixed.

    Until then, however, my car cannot pass state inspection with its current lack of power steering. I have now been left without a car and no options that I could feasibly afford to get into a temporary vehicle. I have received absolutely no help from Mini to assist with temporarily getting into a different car until mine has been repaired. Again, I only have to wait because Mini does not have the parts available, not to any fault of my own. I am left to decide whether I want to break state law by driving without current inspection and risk getting more citations for it, or dropping out of school as I will have no way of getting there. I have been completely screwed over by Mini, and it appears as though they couldn't care less that they have left me and possibly others in distress.

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    Reviewed June 25, 2013

    2005 Mini Cooper - My first problem with my Mini was the power steering pump. The original went with less than 10,000 km. Replaced with used - it broke down very soon after. I bought one from Mini for warranty - last summer. Since then, my tranny failed. The mechanic said it had a hole in the lower left section. I bought one from a salvage company from Quebec. I replaced that one in Feb. and due to bad weather, only drove it short distances 3 or 4 times. April 23rd (90-day warranty), it broke down when I had my disabled son with me - good thing we had just gotten into London, ON. 2 weeks left on warranty, the salvager won't honor. I will go to small claims court.

    We managed to get to the Mini dealer. They were only going to get rid of my airbag error light. They did and told me after their scans that "this automobile has numerous problems". Not once did they indicate all the problems associated with these cars. They tried to tell me that it was old. It has been OFF the road more than on in the 7 years I've had it!! Less than 98,000 km! The horn wouldn't work so we put an aftermarket one on. My son did it and works great. One side of the hood won't catch, 3 power steering motors and pumps, and now 2 trannies!! Mister transmission will tell me tomorrow whether or not they can fix it, and if so, will give me a warranty of 100,000 kms or 5 years! I will get it fixed if not too much and then sell it or trade it if the warranty goes with the car. Gas mileage was always great, BUT it is DANGEROUS and I will NEVER RISK DRIVING WITH MY FAMILY AGAIN!! Mini would NEVER admit any of these problems and KNEW it all along!

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    Reviewed June 24, 2013

    The top went up crooked, so my wife put it back in place. It locked down but some part of the top frame is hanging at a 45-degree angle and causes the front and rear windows to gap an inch and won't close. I bought the car 3 weeks ago for $10,000... Dealer in Indianapolis, IN wants $9,797 to replace the frame for the top. I bought the 2005 car from a GMC dealer who refuses to have anything to do with my problem.

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    Price

    Reviewed June 12, 2013

    I bought a brand new '04 Cooper against my family's advice thinking it's backed by BMW & such a cute car. For a long time, I've had no major problems until recently. At 55,000 miles, my window motors gave out. That was a costly fix! Now, at just past 60,000 miles, my CVT transmission is dead. No warning! My mechanic who used to work at Mini had warned me about this possibility. He has said when he was working at Mini, all they did was switch out the CVT transmissions. It was a piece of crap & BMW knows it!

    I travel a lot & loved my Mini, so I took a gamble... & lost! I had just put in a $3000 fix just before its breakdown. There is no way I'm going to spend $4000+ more on something that has no guarantee on not dying again! At only 60,000 miles? What happened to the famous German engineering? Compared to the Hondas I've owned before, which were 200,000+ miles and only needed basic maintenance, Mini is an awful car! Terrible! And why is the part so expensive? Why doesn't Mini do something about this?

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    Reviewed June 8, 2013

    Mini Cooper Problem 2008 - I have had catastrophic failures before 45,000 miles. I have brought it to the MINI service center for these failures including: replacing spark plugs, faulty coil pack, catalytic converter failure, on-board computer replacement, total replacement of the transmission and currently, the solenoid valve replacement which is not yet fixed.

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    Reviewed June 6, 2013

    2006 Mini Cooper - I am the second owner of this car, bought a year old from CarSense in PA. I have about 111,000 miles on it, bought it at after ~35,000. I faithfully change my synthetic oil well before the recommended mileage, yet my transmission began destroying itself anyway. My previous car, a 1997 Toyota Rav4, lasted over 250,000 miles before my family traded it in without issues. The clutch alone lasted past 200,000 miles. I am very disappointed that BMW would put such a shoddy product on the market. My car is currently being dismantled by my mechanic to determine the extent of the damage.

    My first indication was a clicking sound which seemed to be coming from the front left wheel area. I was able to drive it for several weeks like that and took it to the repair shop for that noise, only to learn it was the same transmission issue that is plaguing many Mini owners. I do not recommend that anyone purchase a Mini Cooper due to this issue, which is not acknowledged as a known issue by Mini service at the dealership. I would love to join a lawsuit to resolve this and hold BMW/Mini accountable for their shoddy products.

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    Price

    Reviewed May 31, 2013

    As mentioned by thousands of other unsatisfied owners of Mini Cooper, I am also a victim of the dreaded CVT transmission. Had I known about the unreliability and short term of CVT transmission in ’06 (apparently BMW did), I would not have wasted my money on a Mini. Don't buy a Mini. My transmission just gave out without any warning. And now, I am left with nothing due to the expensive cost of the repair and not being able to afford it. I hope you burn in hell BMW. BMW has a class action lawsuit against them regarding the CVT issues but will not acknowledge or help. I am going to park the car in a parking lot until the suit is settled. Hope it will be soon.

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    Punctuality & Speed

    Reviewed May 30, 2013

    I bought my wife a used 2003 Mini in Feb. 2013. The vehicle had 59k miles on it and is a manual transmission. The transmission failed a month later. Thank God I purchased the CarMax extended warranty! The following month, the axle cracked on the driver's side. If not for my CarMax warranty, I would have been up a creek. I really like the car. It's fun to drive and looks great, but I would not recommend this vehicle to anyone that is not able to get an extended warranty with it.

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    Reviewed May 27, 2013

    The 2005 Mini Cooper Convertible, with 64,000 km that I purchased in October 2009, had a transmission failure! They wanted $9,000 to replace it (just past all warranties). They then did something to it for $900.00. I babied it until February 2012. At 112,000 km, it failed again! This is not something you would expect for $40,000!

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    Punctuality & Speed

    Reviewed May 20, 2013

    I have had nothing but Hondas. I was involved in an accident where it totaled the front end of my car. So I got my money and decided on getting a Mini. I got a 2007 with less than 65,000 miles on it. I got it home and two months later, the oil light came on. I didn't want to change. It had head gasket and air condition compound that's gone out totaling over $2000 worth of work. I got it back a month later and another part went out. Then another month later, the timing belt went out. After that another issue, the total is over $5,000 in less than a year - I have only seen my car. It's beautiful on the outside and inside but horrible engine and electronics. i would not ever recommend getting a mean Mini. And from what I have learned, BMW is also another one that I would never ever, ever get unless you have a lot of money and time to blow.

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    Price

    Reviewed May 13, 2013

    On Saturday, May 11, 2013, I arrived at my local gasoline station to fill the tank with fuel when I heard a loud bang that I found odd. I drove off to my home 2 minutes away and as I drove up my driveway and parked my car, I noticed there was a trail of what I thought was water. That same night, I drove out of my driveway and this is where the nightmare begins. I drove about 4 minutes from my house and could no longer drive my car. It just did not drive. I called AAA and I was towed to my home. Next morning, AAA picked my car up and we took it to my local auto mechanic shop and the mechanic was in shock the transmission plate/casing was split in half.

    After calling Mini, they asked that I bring the car in. After further online research, I found there are 64 out of 252 filed vehicle safety complaints regarding CVT transmission failures. Most of the transmission failures have occurred in the 2003 Mini Cooper model car from the 30,000-90,000 miles. The average cost to replace the transmission ranges from $7,000-$9,000. In further reading, it appears the steel belt in the transmission comes apart destroying everything internally. Although, there are no known incidents of loss of life. Unfortunately, this leaves the consumer with a debt and dilemma. My car has 31k miles, a Classic 2003 Mini in mint condition with the Blue Book value of about $5K and the cost to replace the transmission is $5,900 + labor = average about $8,000. It does not make sense.

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    Customer ServiceCoverageStaff

    Reviewed May 10, 2013

    Coveted this car for 10 years. Finally bought a 2011 Clubman S in October 2011. Was initially a blast to zip around. Sure, they're cheaply made. They start to squeak soon after purchase. The plastic covers randomly come off while driving. The tire maintenance is the worst. The controls are in the dumbest place, but I didn't realize how unsafe the Mini Cooper is, until I had an accident.

    Three months after purchase, I was rear ended by a hit and run driver (a full-sized truck). I was at a stoplight. The truck was going about 50 miles per hour when it crashed into me. My seat belt failed to restrain me and my forehead slammed into the steering wheel. My forehead muscle snapped and my forehead busted open. Blood was sheeting down my face. Sub-dermal and topical stitches were required. $21,000 later, the car was repaired at BMW-certified repair shop.

    While I question the brains behind the insurance company's decision to fix it, what bothered me more was BMW's response to my experience. Because the computer had no messages (was disconnected to repair car), they could only offer me $2,500 off the purchase of a new BMW or Mini. Like I'd ever buy another of any of its vehicles. The only blessing in my story is that no one was in the car with me. Let's face it, it's a tin can. The injuries passengers might have sustained is unknowable. In this case, I think that's a good thing. Let my mistake be your lesson and keep shopping. Good luck. Safe travels to you.

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    Reviewed May 10, 2013

    I bought my first Mini used. It had 77,000 miles on it at purchase. Overall condition of the car inside and out was excellent. I drove the car for a test ride and all was great. Only after 4 days of driving, the engine is developing a rap. The car was purchased "as is" as shown from a used car dealer.

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    Customer Service

    Reviewed April 23, 2013

    I purchased a 2012 Mini with 9,000 miles from Mini Cooper of SF. The purchase experience was good. The service experience is terrible. The engine light comes on and to maintain the warranty, it has to go to Mini. There is a horrible monopoly in one spot. They, every day, give no details; make you wait; don't answer the phone; and put you on hold. I am used to Nissan that had one day turnaround and eleven years of routine maintenance only. A lovely experience. I am so incredibly disappointed and frustrated.

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    Customer ServicePrice

    Reviewed April 18, 2013

    I bought a beautiful brand new 2012 Convertible Mini Cooper, and sold it after 1 year and 20,000 miles. I got rid of the problem car. I refused to listen to my friends who suggested to me to buy anything but a BMW product because it is overrated. I could forget about the inconvenience of having only 2 front seats, because the 2 back seats are useless, they are very uncomfortable, feeling as if you are seating on a rock, my 5- and 2-year-old kids refuse to sit on the back seats.

    The car is poorly designed. You have to reach far away and over the top to reach the window controls, sunroof and lights. I had to buy myself an air compressor, to pressure the tires, because the stupid tire pressure sensing valves will leak air all the time. I bought a convertible car to be able to open the top as I please, but frequently, anything on the trunk will trigger a stupid switch, that will prevent the top from opening. My little Mini used fuel as if it was one of those Lincoln Continental of the 60s. I bought a Mini without Turbo Charger, but it is a gas guzzler. They claim the car makes 37 miles a gallon on the highway. The best it can do is 25 mpg. The car has a massive 14 gallons of fuel and for a good reason, it uses a lot of gas.

    To be objective, I can only cite one or two good things about this car. As small as it is, it has a rough ride. It feels as a go-cart ride, but it takes the road curves really good. This car is a city car; it was not made to ride for longer than 2 hours. If you have back problems, they will worsen with this Mini problem. The other advantage is that for a convertible car, it is quiet. You can have a conversation and listen to classical music.

    I do not recommend this car if you like the comforts of being in the city. Please do not buy a problem. The customer service is horrible. When you are buying the car, they offer you free 36,000 miles maintenance. They ripped me off - I had for brakes after 15,000 miles, and it was not cheap, because BMW cars do not replace pads. They replace rotors, packing, pads and bearings - $500 brake job. The worst part of the nightmare was the overheating problem. The car has been poorly designed with a bad cooling system. It provides weak air conditioning. If it is freezing, the hot air reaches you after 15 to 20 minutes. In a hot day, the air conditioning is worthless, and on top of that, after 20,000 miles, the stupid car developed overheating problems.

    I took it to the dealer and they did not want to even answer the phone. I took the car 2 times complaining about overheating, and they could not fix the problem. Instead of doing the lemon law frustration, I just sold the car and gave the problem to another fool. I do not recommend Mini Cooper. It is the worst investment you can make.

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    Price

    Reviewed March 5, 2013

    I got my Mini used in 2008. Two years after, my alternator went. A month after that, gas pump and brakes followed and then a couple of months, transmission went quoting me $6,000 to $8,000 to fix it. My car has been parked for almost two years while I am still paying for it. It's not even worth fixing because it cost either more or the same amount as I was to buy another used '04 right at this moment. This car only has 89000 miles. My purchase price was $13,800 plus tax plus about $3,500 in repairs before the transmission went. If I fix that, another $6,000 to $8,000 more. Hmmm, over $26,000! Insane. I'm not even sure what to do with it anymore. I have put so much money in it that even if I get rid of it, it would be pretty much for free because I would never get that money back! You pay for Macy's prices and get Wal-Mart material.

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    Reviewed Feb. 21, 2013

    The car is scheduled for yearly oil changes. Because it was 2000 miles over the oil change time when it was changed, they refused to honor the new car warranty. I could not believe it and went to corporate, to no avail. The turbo went out and they refused to fix it on a 35K mile car purchased new from them.

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    Price

    Reviewed Feb. 20, 2013

    I have a 2005 Mini Cooper convertible. I love my car, but now she is costing me a fortune. First, the power steering pump went out and I had to replace that at $1,100 (that was going to a certified Mini mechanic, but not the dealer). Since this is a problem with Minis, why is there not a recall? Now, I am having problems with my convertible top, (also a problem with Minis). The dealer wants over $800 for the parts and $520 for labor. But they only want to warranty it for 2 years. So I have found someone who specializes in convertible tops and is doing the work for half the price.

    There are other things that I am having to replace all at once. But my issue is, Mini has recognized most of these things being an issue in just about all Minis and refuse to recall these items. I bought my car used, because I saw what other Mini owners were complaining about and I was not about to buy a new Mini and have to always go to the dealer for repairs. This will most likely be my first and only Mini unless something is done. I love my car, but this is getting to be ridiculous and with the price of gas going up and our economy coming down, you would think that Mini would start taking some responsibility.

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    CoveragePricePunctuality & SpeedReliability

    Reviewed Feb. 4, 2013

    I bought my car as an ex demo. I absolutely love the car, but the service isn't great and the build quality is not what I expected. The hood broke after a year - instead of making the components of the hood out of metal, they are made out of plastic. And guess what, one tiny part snapped. And as a result, the entire hood cover had to be replaced. On a positive note, it was covered under the warranty. Had it not been, I was told the cost would have been 1,800. No one in the UK had a hood in stock, so one had to be ordered from Germany. Of course, whilst waiting for the hood to arrive, it rained pretty much nonstop (when doesn't it in the UK?). As a result, the boot was filled with around 2 inches of water. By the time the hood arrived, all the carpeting in the boot had fungus growing on it and also needed to be replaced. The garage also allegedly spent 24 hours drying the boot out. The car is a UK registered 09 plate with less than 30k on the clock.

    I have taken my car into the Mini BMW garage today as (1) it is due a service, (2) the boot keeps opening as I am driving along, and (3) it needs new brake pads. Firstly, the service - the guy reads out a list of things that are due to be done under this service including new spark plugs. I pointed out that the garage replaced the spark plugs at the end of October and charged me 200 to diagnose the problem and replace the sparks. Why didn't they mention then that they are covered under the service? Then, he said they didn't replace the sparks - it was something to do with auto sensors. I pointed out I have the receipt and it clearly states spark plugs were replaced. I then get a story that it is something to do with the Mini service pack. Had they gone wrong this week, the cost would have been included under the service. But because it went wrong 2 months early, I have to pay. I pointed out that surely if they go wrong early, they are faulty. But no, that was not the case. It is just my bad luck they failed before the service was due.

    The reason why the boot keeps opening is because all the components in the boot have rusted and corroded. I immediately linked this problem with the faulty hood and all the water that got into the car whilst I waited for a replacement hood. Apparently, had the components corroded immediately, they would have been covered under the warranty. But because the corrosion has only now become apparent, it can't be covered under the original claim and basically I have to pay for any repairs as it is just 'normal corrosion'. Now, firstly, corrosion does not show up immediately. So I couldn't have bought it back straight after the hood was replaced, as I didn't know there was a problem until now. I think anyone with an ounce of common sense would realize a car boot that sat in inches of water is likely to suffer early corrosion if not dried out correctly. But, hey, not according to Mini BMW. On that basis, I must conclude that all their cars after 3 years are likely to suffer serious corrosion of the electrical components in the boot or just general corrosion all round.

    Brake pads are being replaced as we speak - BMW charge around 200 for them. So before having yours done, check the price of other reputable garages. It is also worth comparing prices with other Mini dealerships. I only have a short drive to another county and the tires in my garage are 165 fitted each. But if I drive 20 miles down the road to another BMW dealer, they are 118 fitted. It has been a fun quirky car and I do love it; however, I will be reverting back to a Mazda MX5 - never had any problems with Japanese reliability.

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    Reviewed Jan. 26, 2013

    I have only had my Mini Cooper for 2 years and I have had thermostat problems 4 times, and it was replaced; the windshield replaced; the windshield wipers broken; tune ups and oil changes that are astronomical; and currently, electric problems. I have had more problems with this Mini Cooper than I have had for any other car in my life. I'm beginning to believe this product is a lemon, a true sour lemon. After it is fixed, I am trading the damn car in. I have put more money into this car than I have had with a Toyota. My old 1996 Toyota Celica 25th edition runs better than this damn car and it is 17 years old. The car may be cute, but looks are deceiving. Do not buy a Mini Cooper. I repeat, do not buy one. Go buy a Toyota.

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    CoveragePriceStaff

    Reviewed Jan. 18, 2013

    My husband purchased a new 2009 Clubman from Irvine (CA) Mini, which has ~50k miles. He did not have any major problems with this one (previous Mini was traded in due to engine fan problem), until a few days after the New Year. We noticed transmission oil leak on the garage floor and driveway. He took it in for service. Upon inspection of the transmission, the service rep informed him that the transmission pan was broken/damaged and welded. They claimed that they do not have this type of welder. We were subsequently advised that the repair would not be covered under warranty. We informed the service rep that the car has never been in an accident and they were the only dealer (service) that have "touched" (worked) on our car since it was purchased from their dealership as a new car.

    My husband called the corporate office. We were told they will not cover repair - cost was more than $1,000.00. The other infuriating part is that they will not guarantee their repair! I just spoke with another (2011) Mini Cooper owner yesterday, who coincidentally purchased hers from the same dealer (Irvine). Her car also leaked transmission oil. The pan was noted to have been bent/damaged. It was repaired twice because it continued to leak after the first repair. She was lucky it was repaired under warranty.

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    CoveragePrice

    Reviewed Jan. 4, 2013

    I purchased a 2009 Mini Cooper from Mini of Charleston (owned by Rick Hendrick) in 2011. I bought the service warranty for about $1,200. They told me that the Mini needed a new clutch ($2200) and that wasn't covered under the service warranty that I purchased (**). Their service is horrible and then they don't want to fulfill their obligations through loopholes. I would have never purchased the service warranty if big ticket items were not covered. So I picked up the car and took it to a Mini/BMW repair shop where a friend takes her BMW and it cost me less than half of what Mini was going to charge me.

    I am going to trade the Mini in and I will never, ever buy another Mini or BMW again (I currently have a 2006 BMW 325CI that I bought from the same dealership and I have bought BMWs in the past). It appears (after reading multiple reviews on multiple websites) that the Mini's transmission are crap as much of the complaints are around the service and transmissions. Gotta hate a company that backs their product.

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    Price

    Reviewed Jan. 2, 2013

    I had a 2003 Mini Cooper back in 2009. It came to a tragic end in December of that year. I was coming home (not drunk), and I lost control of my car and hit a tree head on. I am still thankful to this day that I survived. In January, I went looking for a new Mini. So I went up to the one in Nashville and saw the one I wanted. It was brand new off the truck. Well, on November 11, my engine blew! I was furious! I take great care of my car. I was thinking, "How can this happen?!” I got it towed to the dealership, and that cost me about $300, and the car was still under warranty too.

    They gave me a hard time because they didn't want to pay for the new engine. New engines cost about $15,000-$20,000 plus the labor, so basically get a new car! Well, I got that all sorted out. So in the meantime, they got me a rental car for a week! They told me it would take about that long. Well, it didn't. They wouldn't pay for the rest of the rental, so I had to pay for it, about another $350 because I didn't get my car back until January 15 of 2012! This time I was getting pissed! Well, in March, I moved to FL for school. About 15 minutes away from my new home, my transmission went out! It took them about 3 months to "fix", and they also gave me hell.

    About August, my transmission blew again! They did the exact same thing to me (“We’re not gonna pay”, “It's your fault”, blah, blah, blah). Well, I had it. I wanted to get an estimate about trading in my car. They said $10,749 with 49,000 miles on it. I was super pissed. Now, my head gasket blew, and it’s not under warranty "apparently". So I'm done with Mini. I'm calling corporate, and I will tell them the exact same thing I’m typing, and I will tell them I got a lemon, and I paid in full for this car by the way. I’m going to a Honda or a Nissan, better yet a Chevy!

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    Reviewed Dec. 28, 2012

    I almost feel as though I should apologize to all of you. I bought my 2003 Mini in December 2002 and feel now that I should have warned you all away. It is an adorable car and fun to drive, but I've had more problems with it than with all of the other vehicles I've ever owned combined. While under warranty, the power steering died along with the motors for the power windows and the sun roof. At about 45,000 miles but out of warranty, the transmission died. I was lucky, Roadshow BMW/Mini in Memphis, TN replaced it at no cost. I think that was the last time I saw them. I've paid twice to have the power steering replaced. The shop that works on it said it's a screwy design and will go out again. What car needs the power steering motor replaced three times?

    I've replaced the alternator, bought multiple batteries and even spent almost $800 to replace both locks. I missed work because I couldn't get in my car. I assumed that had I waited to buy a later year, a lot of these bugs would have been worked out. But from reading the reviews here, apparently not. I thought it was just the 2003s that had the transmission troubles, but it seems every year has them. So after spending $2,000 this month on car repairs, I've decided to stop throwing good money after bad. I'm car shopping. I'm embarrassed to admit that the owner of the foreign car repair shop that works on my Mini told me not to buy it in the first place. He said most of his business comes from European cars. I'll listen to him this time and get a Honda.

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    Price

    Reviewed Dec. 12, 2012

    I bought a used 2007 Mini Cooper in July 2010. At 69,000 miles, I was driving it home from work which is about 40 minutes from my home when it started losing power. At that time, the engine light came on and I just didn't have the time to get to the side of the road before the power completely went out. It was unable to restart and there was an earthquake type of rocking/knocking in the engine area. Upon having it towed away, there was dark oil on the pavement. The mechanic that I took it to was unable to diagnose the problem but stated that there was an oil leak that seemed to start from the gasket area. They quoted me $8,600 to repair and I owe $8,300 on it.

    I have never in my life had such a lemon of a car. Even in high school, my junky $200 car lasted longer than two years! There is no recovery per my insurance or through Mini of Louisville. They basically said I am SOL due to the warranty being over at 50K miles. It was nearing its next oil change but other than that, no warnings. There must be something illegal about a company that sells such an overpriced product that doesn't meet up to the standards of what the product should do.

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    Price

    Reviewed Dec. 2, 2012

    2006 Mini Cooper S Transmission Issue - The transmission on my Mini went out. The car is six years old and has 68,000 miles on it. It’s certainly not old enough or driven enough to have this kind of problem. According to the dealer, it will cost $8,600 plus tax to fix. I have seen a number of comments online that suggest this is a common problem with this make/model, yet the dealer will do nothing, except take my money, since the car is no longer under warranty. It seems to me that if this is a common problem, there should be a recall or some kind of compensation for this problem.

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    Reviewed Nov. 10, 2012

    A year after I got the Mini Cooper, and just by coincidence, I looked at the car jack. It had some surface rust on it, but nothing else was rusty around it. I asked the Service Agent to correct it, but he told me, that it would not be an issue in the future. Now, 3 months after the warranty ended, the rust has corroded the welded seams and springs. When I took it back, of course, it was not their problem now, and the clerk told me that if it was broken, maybe they would "look into it!" So it means that if I used the car jack and it broke on me, with physical harm or injury, then maybe Mini will do something? I guess liability is cheaper than a $75 car jack.

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    Reviewed Oct. 12, 2012

    Mini is not listening. I am a careful driver/owner who loved their Mini until today, a few years down the line (5) of having bought a brand new Mini. Repairs are outrageous. They renew and do not repair, so waste must be vast and parts i.e. gearboxes are giving up after about 45,000+ miles, and repair is more than the value of car. A few years ago, my nephew experienced gearbox problems and now it is my turn; cars bought at the same time. I have done a lot less miles than my nephew, so this makes me suspicious. This is a BMW con, lovely leather fittings and comfort, but dodgy engine. And they are getting away with it over and over again. BMW dealers should be able to repair engines, like the good old days, not replace at huge costs to the client and a cost of waste on the environment. My gearbox problem means I am able to drive around town but not on motorways, so driving beautifully until I hit 50+ mph. You would think this could be repaired.

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    CoveragePriceReliability

    Reviewed Oct. 9, 2012

    I have a 2009 Mini Cooper Clubman still in warranty with 45,000 miles on it and I have owned the car purchased new for less than 3 years. First, the airbag light came on. I took it to the dealership in Memphis, Tennessee. I was told that the sensor got wet and it was not covered under warranty. I am not sure how an important sensor such as an airbag sensor would even be in a place that water could touch it. Even better, how about making a part that is water-resistant? It is the air bag sensor for God's sake! Even though I provided recall announcements on the sensor, the dealership would not cover it. At 42,000 miles, my car began hesitating almost to the point of losing power when increasing speed rapidly to move from an interstate ramp to the interstate.

    I brought the car in and I was told that the oil needed to be changed (out of general maintenance so I declined the dealership's oil change due to elevated cost), brakes were now dangerous (now not under warranty but 4 weeks ago, they were in good working order and I drive 10 miles/day). They checked the hesitation issue and stated that the car was showing electrical voltage changes and they tightened the battery cables. As I was driving from the dealership, the car immediately began to hesitate. It continued to worsen. I called the dealership and I was told to check the gas cap for a tight fit, then take it to other service stations because the gas had water in it. Blah, blah, blah.

    The emission light came on and then the engine light. I had it towed to Roadshow BMW in Memphis, TN where I bought the vehicle. For 2 days they tried to find a diagnosis. The shop foreman was called in, the service manager was looking at it, and even a regional technician was contacted. Finally, I was called by a service rep. She stated that the turbos needed to be replaced at a tune of $3,000.00. Yes, this problem was covered under warranty, but because they did not do the oil change when they were to fix the problem in the last visit, the turbo replacement would not be covered under warranty. The dealership, in my opinion, is anything but honest. I am hiring an attorney and beginning my correspondence with Mr. McDowell, president in NJ at Mini USA. Fun car but if the dealership is slippery as a snake, it is not worth the money and headache.

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    Reviewed Sept. 29, 2012

    My 2006 Mini Cooper S has premature transmission failure. It starts bucking wildly after driving around for 10 or 15 minutes. So, I just brought it to the shop and found out that it needs a new transmission. I'm looking at an expenditure of $8-10K. It has 65,000 miles on it and is 1.5 years out of warranty. And I just spent $1,500 to replace the water pump and radiator. If I knew then what I know now, I'd never have let the cuteness of the Mini lure me into the worst purchase I have ever made.

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    Coverage

    Reviewed Sept. 12, 2012

    I just bought a 2009 Mini Cooper S from Carmax last week with 21,000 miles on it. I drove it less than 400 miles before the clutch became an issue. I took the car to Carmax for warranty work and was told that the dealer would have to do the service. Sure enough, the dealer stated it was not covered under warranty due to normal wear and tear. Based on all the comments I've read on this forum, I am returning the car to Carmax for a full refund since I am not the only one with this same issue. I understand that buying a used car is a buyer beware situation, but Mini Cooper should be more responsive to a problem that exists for many owners. Mini Cooper is not building a quality product and I will never buy another Mini Cooper.

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    Mini Cooper Company Information

    Company Name:
    Mini Cooper
    Website:
    www.miniusa.com