Mini Cooper
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Mini Cooper

 3.2/5 (1578 ratings)
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Mini Cooper

About Mini Cooper

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Page 2 Reviews 10 - 40
Rated with 5 stars
Verified Reviewer
Original review: Dec. 14, 2019

Our countryman (standard) is fun and does good on gas. Very roomy. I'm 6'4. So I know what I'm talking about. We just dot back from a 650 mile round trip. Enjoyed the trip. Do it again. We would highly recommend the countryman. If you want a little fun in your life this is the car. My age is 68.

20 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Dec. 1, 2019

Love the car although it's not as reliable as Toyota. But then, you don't buy a Mini if you're shopping for Toyota's. I've had some issues with bad battery connections and the cap on my emergency break has been broken since I got it. I will day that I've left it parked for up to 3 months and it started up just fine.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 1, 2019

If I could give negative stars, I would. After owning this car barely 4 years, and JUST as the warranty expired, the engine pulley had to be replaced. Lights came on "Battery Malfunction" "Engine Overheated- turn off car", do not drive, etc. Mini changed how they made this part in 2016 but have failed to recall it in this model. They only recalled the S Cooper. In spite of this part being a problem, they refuse to reimburse car owners for the very expensive repairs.

"Courtney" from Mini USA called to give me her speech on this not being a known problem, even though they changed how they made it the next year. She also said it was too bad for me since I agreed to pay the service department for the repairs. I told her I was stranded at the grocery store when the lights came on and had to have it towed to the dealer. Was I supposed to walk to work? She said the warranty expired and I should've bought the extended warranty at purchase. I said the car should've lasted more than 4 years without an engine issue! Obviously, BMW USA AND MINI USA couldn't care less about standing behind their cars once they have your money. Your only recourse is to spend more money for when they break down. IF I CAN GET RID OF THIS LEMON, I WILL NEVER BUY ANOTHER MINI EVER!!!

38 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 17, 2019

I bought a 2016 Mini Cooper from Monrovia Mini Cooper in 2016. I'm the original owner. I have taken the car back for tire vibration and was told that is because I bought the sport edition and the ride is rougher. I later found out that was a lie when I took my car to Just Tires to do an alignment. I was actually told my rear tires are cupping and this is due to either the shock or the rear struts are worn out. I took my car to Mini Cooper and they told me this is a low problem with the Mini Cooper as the rear end of the car is to light. So you either have to rotate your tires more often or buy new tires more often. I also noticed that my transmission started feeling like it was slipping as it would jerk my head back from time to time. I took my car to the same dealer for this issue as well and they said there is nothing they can do until they can replicate the issue.

I have taken my car at least 10 time for the same issue with the transmission. I told the service Mgr. if I would have known about the tire issue prior to my purchase I would not have purchased the car. I also said that the transmission is a safety issue as I was stopped at a red light and it turned green but I have no transmission as the car would not move until I raced the engine and it grabbed into gear and I almost hit the car in front of me. NOTE: I feel this car is a LEMON but Mini will not do anything.

33 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2019

We had a 2016 Mini Cooper S, very zippy and responsive, stereo was wonderful...BUT it is horrible in snow, the seats hurt your back and neck. It rides like a potato cart. We traded it in for a Ram truck. We spent 40 days, with over 5 hours on hold WAITING to get confirmation of payoff. They lost the first check even though it had proof of delivery. After 3 weeks of no check, Ram stopped the first check, REISSUED another, more proof of delivery, they lost that one too. The local consumer advocate, and threat of lawsuit inspired them to locate the 2nd check. They were rude and short with me, the customer, because I was weary of no action, and NO answers, and NO RESULTS. MY ADVICE don't spend the money on a Mini Cooper. If you do, good luck. Lynae **.

31 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: July 23, 2019

We absolutely love our late 2017 Mini Countryman Cooper S ALL4, reliable, sporty and fun to drive. However, the radiator design is flawed and prone to damage by rocks that can enter via the large grill opening in the bumper. The design is such that the cooling fins of the radiator are located between the cooling pipes whereas most cars the cooling fins also go in front of the radiator. The issues is when a rock enters, it can pierce a hole in the exposed cooling pipes (the vertical lines either side of the cooling fins) rather than the fins absorbing the impact of a stone as they do on more traditional radiators. Though it is a design flaw, it is not under warranty as is is caused by general wear and tear and not a manufacturing or assembly fault. CAD ~$300 parts and ~$400 labor plus tax made it a bill of CAD $900 to replace the radiator.

32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 4, 2019

This is by no stretch, the worst car on the face of the planet. I say this in all fairness to mini and BMW. I had to have the engine changed four times. The turbo changed 3 times and the transmission changed twice. All with less than 85000 miles on the car. I have spent over $50,000 on this car because my wife loved it and wanted to keep it. I currently still have the vehicle. It still runs after repairing it last but, I paid more to repair it than it is worth (blue book). So I will drive it till it breaks then scrap it.

I bought her a brand new Nissan. It has had no issues nor do I expect it to in the near future. I just spent another 2300 on the car to have other "Plastic" components fixed to repair the car to make it usable. However, if I had thought it through I would have taken the car to a scrap yard instead. If I could have given Mini a negative star review I would have. The kicker here is the fact that they "Mini" knowingly sale crap vehicles to the public. Knowing the issues exist but failing to accept responsibility for the shortcomings is truly the real issue that makes me hate them.

I feel there are a few things everyone should know. Yes, the mini is a very fun car to drive when it works and while it last. However, this is few and very far between. The cars reliability rating should be sitting in the negative range. I say this because as long as I have owned the car it has sat in the service department more than it has been on the road. I have had lots of awesome rentals over the years though. Thus the reason for the purchase of the new Nissan. Do yourself a favor and stay away from this company that fails to own their mistakes. Instead, you will be left to pay for them if you make the purchase. I recommend any other manufacturer over Mini. I don't say that lightly. I haven't seen one that would provide such an inferior product all while failing to uphold a warranty. Take my advice and RUN from Mini. It is truly a terrible company to deal with. Worst reliability of any car I have owned.

54 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 3, 2019

I purchased a new 2017 Mini Cooper Clubman from Vista MINI in Florida. The car currently has 30k miles and it has had several problems. The car currently has a strong vibration problem which affects the acceleration. The car has been in a MINI Service Center 3-times for the same problem. The dealership acknowledged this problem to affect the non-turbo models. There is no current fix for this safety concern according to the dealership's service center. MINI solution to the problem is spending more money on a more expensive S model. If you are interested in purchasing a MINI please check all consumer complaints before the purchase.

31 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 27, 2019

All good until warranty expired, Then... 2016 model bought new. No problems at all. Love the car religious with maintenance. Hit 53k miles and developed unusual noise and driving characteristics. Transfer Case is shot (part of the drivetrain on the all-4 models) and repair is $4,000ish. SERIOUSLY?! Vehicle driven exclusively by middle age highly conservative driver...very disappointing!

46 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 27, 2019

MINI USA apparently got my address as an incorrect address from a customer who bought a MINI. They failed to confirm my email address, instead immediately putting me on their email list, and also sent my email address to 2 other companies (which fortunately honored unsubscribe requests). I have tried to unsubscribe and complain to MINI's customer service, but I continue to receive emails from them for 3 weeks now. They need to fix their customer service and their IT infrastructure to honor unsubscribe requests immediately.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 18, 2019

I’m not sure exactly how to write this experience up, but here goes. We recently visited a dealership with an intent to purchase a Demo as part of #Performance Auto Group’s sales flyer posted on Auto Trader. We went to the dealership we had visited about a year ago and had the opportunity to test drive a Mini. We weren’t ready to purchase at that that time based on our budget, but the service was great and staff supper friendly and helpful, so we returned to this location.

First visit we tried a car but for some reason found it really rough, we felt like an egg that had been scrambled after driving it. When we got back we advised the two young men at the dealership and were told that was the Mini experience. At this time they snickered. We advised them of our previous experience and they said it’s the tires. They’re new. After a few more exchanges, I said, "I guess that means we aren’t Mini people," and the young man said yup. I want to point out that we weren’t offered to try another car to see if we thought the same thing.

We left and ended up at a used car place where we tried a 2017 and we actually enjoyed the ride. The first visit was on a Monday, and on Thursday my partner and I returned to that original dealership because they had four Demo’s at great prices and low kilometres. I asked about the last Demo that appeared on Auto Trader that same day (the same young man from the other day), he advised it was out. I had to ask clarifying questions, "Is it on test drive?" "No," "Can you find out?" He comes back and advises it’s on loan to a client. What does that mean? It’s on loan, When will it be back? I don’t know. So we took our phone out and looked up for another car to try, and apparently that was off site as well. He hadn’t seen it in a couple of days. Is it sold? No, Can you find out? He disappears.

I’m about to blow, you have to understand he’s just standing there and the body language is saying go away. It’s very clear he doesn’t want us there. He’s not checking the computer and when we ask him to check, he ask us what the vin# is. We didn’t know it and he said, "You should know what car you want," it’s like this the whole time. I asked him about the last car and he said, "I don’t know anything about it," but he did offer a new car. Interesting to note the first car we test drove was at the back of the shop in amongst other cars. I’m pretty sure there was something wrong with it.

So after we left on the first visit on our way to Burlington we were divided. I thought they were laughing at us because we were old and old people shouldn’t drive Mini’s (we are in our 50s), but my partner thought it was because we were a gay couple. My partner didn’t want to go back but we had such great service once before, I really felt it was worth a second chance.

I have to say we fumed all weekend, because we’ve been shopping for about a year looking at various places, from Toronto to St. Catherine’s at this point and we had tried Volvo’s, a Jaguar, a Cadillac, even a couple of pick-up trucks (he wants one thing and I want the other and it’s for me), not all places are the same but it has been some time since we’ve walked away with this feeling. Most places are "Here’s the key. Let’s go," or "See you in a bit." Most places are welcoming and the agent usually ask questions and if you don’t like the first vehicle it’s, "Let me show you another," and the end we exchange information.

I was so frustrated that night, I didn’t even realize how much. When we left that place we tried a BMW X4 that I spotted in a John Bear lot. The drive was excellent and the sales rep was in the back seat and at one point I started to laugh as I realized some of tension was beginning to dissipate, the difference between sales agents. That weekend we visited the Kitchener location and had an okay experience. We even stopped in Paris ON, and tried a AlfaRomeo Stelvio, again super great staff.

I had emailed the dealership and #Mini Canada about our experience, the Corporate office advised that they are independent of dealerships. The manager had investigated and found out that the first car was loaned out as the clients car was in the shop and the second car was getting cleaned, but this doesn’t address that we were shunned from buying a Mini at that location. I emailed again, more in detail like this explaining our experience of homophobia over the last fifteen years so they would know we were genuine about our experience not being right. Head Office #Kelsey ** again advised it wasn’t Mini Canada’s issue and to deal with the dealership. Finally I received an email from a manager for BMW/Mini in that area and finally he replies with an email that says they will review training with the reps in question as well as they are looking into sensitivity training as I had suggested.

So all good right?, No! I now need to know that Mini Canada head office are concerned that the people representing their brand and their products aren’t discriminating against older people and gay people and any other discriminatory combinations out there. I find it hard to believe that BMW/Mini wouldn’t ensure these retailers are representing fairly, but according to the replies I got IT’s NOT THEIR CONCERN. To me, it’s one in the same, different people may own the brand versus the product but they both represent the same thing. I’m hoping no one else has a similar story.

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 6, 2019

This is definitely worst car in history. I honestly believe the Germans are trying to pay us back for kicking their ** during World War II. I bought this car for my daughter two years ago. It only had 57000 miles. I bought it from a salesperson in offer up. Vehicle drove nice during the testing drive. I just wished I would’ve done some homework before saying yes to my lovely daughter. Instead of going with my heart I should’ve gone with my gut feeling of never buying European cars. Oh well. Vehicle ran good for about 5000 miles. First thing I noticed was an oil leak. Oil housing gasket needed to be replaced. Turbo oil line needed to also be changed.

Luckily, I did these changes myself which saved me about 2000 dollars. Ran good for about a month then the light engine turned on. Misfire on Cylinder 1. I replaced all spark plugs and coils. After a few weeks, light went on again. This time it was the valve cover. Replaced it myself. Light goes on again. This time I replaced several sensors. Again, oil leak. Oil housing gaskets changed again. Rattling noise began coming from engine. Open valve cover and noticed chain retention rail broken. This is common on all Turbo minis. Replaced top rail retainer and cleaned out the oil pan gasket. During cleaning parts of the rail were obstructing oil pump mesh. Mini recommended to chain whole chain costing me 2100 plus 600 for cleaning oil pan. No Ty. I will do it myself.

Mini ran good for about a week when light light up again. This time it was the vacuum pump. Replaced it myself. Vehicle ran good for a week until one day I get lots of white smoke coming off the exhaust pipe. No engine light though and no sign of over heating. What gives?? I’m afraid this time the head gaskets could be the issue. I’m done with this car. Two years of unbelievable headaches. Like I said worst car ever. Btw, I'm selling it to CarMax. I just don’t have the heart to give someone else this piece of junk... never again am I buying a Mini... I have noticed I don’t see them on the road as much as before.

56 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 4, 2019

I had my 2012 4 door Mini Cooper piece of junk for 2 years and needed to return to the dealer at least 12 times for various repairs. This car is a piece of junk. Nothing about it is normal. You can't buy a normal battery for $100 because the Mini battery has a stupid vent hose, so of course it's going to cost $350! You can't change a lightbulb on your own because a sensor light goes off that there is an electrical problem. It needed an engine gasket after only 60,000 miles. The engine light was constantly going off. And, of course, the stupid dealer would not covered under warranty! Do not buy this car! It shouldn't be offered to the public! Amazingly, Mini (BMW) put all the money into perfecting sensors for every stupid idiotic problem with the car, but no money into making a decent transmission and engine!

36 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: March 2, 2019

We purchased a 2019 Mini Countryman 3 weeks ago. A overheating issue came up and coolant was leaking. Dealer says rocks punctured the radiator so it was not covered under warranty and we are trying to go through our insurance or we have to pay for it. My concern is that the makeup of the vehicle is such that a rock or rocks while driving on regular roads can cause this damage. This has to be extremely uncommon for any vehicle and curious if anyone has had this experience.

48 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2019

I own a 2015 Mini Cooper Base Convertible. It came out of warranty 4 months ago but it only has 17,500 miles. The Check Engine Light came on and the car was stalling. Global Imports Mini, Chamblee, GA diagnosed the problem as Spark Plug Coils, and as a result over-heating and a new thermostat. $1250 later it's running great.

Don't keep a Mini past the warranty. Don't buy a used one out of warranty (unless you have a few thousand dollars to spare for repairs). The quality and robustness simply are not there. The car has been cheapened to the point the quality is almost, but not quite as good as a Czechoslovakian Yugo. When Mini's first came out they were great value...but BMW was losing money on them. Year by year the build cost and the quality have both come down and the car is a shadow of its former self (in terms of quality and reliability).

By the way...Mini USA doesn't care if you are 1 day and 1 mile out of warranty....you are on your own (if you didn't buy an extended warranty)! I asked them if the car is only supposed to last 17,500 miles before major repairs. They were really, really sorry and sympathized with me. But basically said, "Tough luck, you are on your own".

17 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 15, 2019

I was hesitant to buy in first place. I bought new. It was a "cheesy" car. Everything was fragile. Window switches, seat belt labels, transmission shift mechanism, plastic trim, oh well. But it's had four (4) different turbos at $3,500 each. It's had a number of service bulletins/campaigns/recalls depending on what persons or entity you talk to. One turbo was under warranty, the rest were not. But then BMW Mini rebates the $3,500. A different recall changed some turbo related part. The day after I picked the Countryman up, it wouldn't start; Dead battery. I just put my charger on it. Started fine. The service advisor suggested probably drained while in shop. The battery was relatively new. It needed to be jumped or charged 5-6 times in next few months. Then I found out that the recall, service campaign or whatever resulted in electrical consumption after shutting off engine hence the battery drain.

Now I need a new battery; $300. INSANE. New FRONT brakes $700.00. REPAIR LEAK AT OIL FILTER MOUNTING FLANGE $1,300. I have owned a number of vehicles including Yugo, Smart, Mercedes, Porsche, THIS IS MY BIGGEST MISTAKE! My local dealer is immune to any logical argument about what is wrong or more importantly how it came to be so. Shame on them. The service costs are pathetically high- it's not a Porsche, performance is mediocre. I believe in "drive like a sport, pay like a sport." But this isn't that sporty. Next car; Toyota!

28 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 13, 2019

I have now owned 3 Mini Coopers. A 2004 Cooper 2dr hardtop with a 5 speed manual purchased in 2018 with 151k miles, a 2013 Cooper S 6 speed manual bought in 2016 with 21k miles, and a 2016 4dr hardtop Cooper S 6 speed manual purchased new. I have loved each of these cars! My 2016 I was in an accident with that totalled the car and the car kept me totally safe. I had no problems with this car, in fact I put 64k miles on it in under 2 yrs with no issues.

The 2004 was intended to be a little junker until I bought something new after my accident with the 2016 Cooper S. This car has been so reliable and is so easy on gas and economical that I will keep it till it dies, and I have already put over 12k miles on it for a grand total of 164k! There are issues with the dimmer switch for high beam headlights beginning to wear out which makes the brights come on when I put on the blinker if I'm not careful, and the parking brake no longer holds, and a previous owner dismantled part of the dashboard so I do not have the large speedometer, or a working gas gauge LOL! It had no exhaust system, only the manifold was left, and I put in a new exhaust pipe, muffler, and all of the components needed to mount it for about $800. But even with these quirks I love this car! No problems with transmission or engine.

The 2013 was my son's car and I admit he has been hard on this little vehicle. Not keeping up with all scheduled maintenance and racing any other sporty vehicle out there he could find, however this vehicle has had no high ticket issues. It has always started without issues and has been a very reliable car. I will be trading this car for a 2017 Cooper S Clubman because I want the AWD and a little bigger car, and I miss the 4 doors. All in all I am faithful to the Cooper vehicles and have been very happy with all of them that I have owned. I am truly surprised and saddened by the bad reviews posted here and that made me want to share my experience with them.

60 people found this review helpful
Rated with 4 stars
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Verified Reviewer
Original review: Jan. 4, 2019

My wife purchased a Countryman S in 2014. 60K miles and 4 years later it was still running fine and other than regular maintenance, no issues. We recently traded both our cars, her Mini and my Honda for a 2016 Countryman S and a 2013 Roadster S. The Countryman was like new, 16K miles on it, the Roadster was well used with 85K. Both cars run well. Seem clean and solid. As a normal precaution I immediately changed the oil/filter and transmission fluid. Old fluids looked fine. Purchased new brakes all around, waiting to have them installed. Our experience with Minis are that they have been reliable vehicles. But I will say that unless something is covered under warranty you can expect to pay a lot for parts/repairs. Regular maintenance is expensive as well... For example my transmission fluid came from Germany and was > $30.00 per quart. The cars are a lot of fun to drive, though. :D

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2018

I bought 2 Mini Coopers. I bought a red 2005 Mini Cooper automatic for the wife and a silver 2008 Mini Cooper S 5 Speed for myself. I don't know which one of the 2 was the worst, they both spent more time at the repair shop than on the road. For such a good looking car they turn out to be one of the worst cars on the road. Even my dad's old Ford Pinto was a far better car than the Mini Cooper. Why do people keep buying them is beyond my expectations, we spent almost what we paid for them in repairs, when it wasn't one thing it was another overheating problems, brake problems, electrical problems, sunroof problems, but the worst was when we needed to get the oil change, we was charged $110. per car.

We will never ever own another Mini Cooper again even if they were giving them away for free, my wife Mini Cooper only had 46k miles and it was always in the repair shop. Meanwhile we traded her 2001 Honda Civic with a little over 200k miles and in all the time she had it, all it ever needed was oil changes and a new timing belt. We were so scared to drive too far from our home because we didn't know if we make it back home that night. BMW Mini Cooper that's one in the books for you as one of your biggest failure.

36 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 24, 2018

We purchased a used Mini Cooper S for 6500 while trading in a car. This was going to be a car for a teen. The check engine light came on and we were back and forth to the dealer in Texas- Mini of Arlington multiple times and they kept resetting it doing no work. We gave up. We then found about the tailpipes recall and contacted Mini of Arlington again who said the recall had been done even though the pipes are clearly sticking out past the bumper. Then we have had intermittent issues with the turbo and there was a lawsuit regarding transmissions and now ours is slipping in 3 gear. We again took it back after owning it a year to mini of Arlington who again rejected any claims of recall work.

We stopped driving the car for the last 8 months due to issues with it. We moved to another state. We have now owned it over 2 years. My son was getting stuff out of the trunk as we drove it to the store and he suffered a burn to his leg due to the exhaust pipes sticking out past the bumpers. I contacted Mini corporate who asked for vin and other information. I took pictures of the exhaust and vin plates and sent it to them. They have since ignored me. I think a previous dealer did claim to have done recall work and never actually did it. If that isn't the case perhaps they entered the incorrect vin number. I need it fixed and they are denying repair. It now has transmission and turbo issues and my son has a burn and probable scaring.

37 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Oct. 7, 2018

After reading the bad reviews I felt I had to say I bought my 2006 Cooper new from Mini Irvine. It has 115000 miles on the clock and has been trouble free. I recently had to replace the AC pump, but apart from that it had been only tires and brakes. An excellent car. WE have however serviced it regularly and I'm sure that helps.

51 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

I had fallen in love with Mini Coopers while stationed overseas, and finally got one for myself in 2016! I was so in love with that car and excited! For the first 5 months I had no problems! Put Blizzaks on it for winter and off I went. Then summer came and I found out that I had no AC in 95 degree weather. Then the bearings went out. I went to the dealership and from the get go, they made me feel like they had no interest in dealing with me at all. The guy who had been my salesman walked by me like he didn't know me when I said hello. Then, after driving 2 hours to their dealership, they tell me that they didn't have the part they thought they had for the AC and made me come back the NEXT Friday, AFTER I WAITED FOR 4 HOURS for them to tell me that.

Getting the bearings done on it was a nightmare with them. The mechanic didn't know I was the owner of the car and came in and said to the guy at the counter, "I really hate her car, it's terrible". I couldn't believe it! I immediately walked over and said, "why is that"? They had no clue what to do at that point. The service and lack of professionalism and customer service was the worst I've ever encountered in all the years I've been purchasing vehicles. If I had been smarter, I would've read the reviews prior to buying, but I was so excited about owning a MINI, that I didn't bother. Lesson learned. I will NEVER buy another Mini Cooper again, or anything to do with BMW for that matter.

47 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 5, 2018

I was in love with my Mini until it hit 70,000 miles. The first time I was stranded for an engine malfunction was a disappointment as well as a safety risk. If that would have been an isolated incident, I would not have thought much about it. Unfortunately, I keep having issues and getting stranded in the middle of nowhere. The "Motor-On" slogan should have a disclaimer that tells you to motor-on to the nearest dealership. I contacted Mini and there is nothing they are willing to do besides sell me another one. Why would I buy another least-reliable-vehicle-I-have-ever-owned? That would just be irresponsible. Do not buy this vehicle! Unless of course you have unlimited money to burn.

48 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 2, 2018

I have (had) been a loyal Cincinnati Mini customer for the past 10 years. I have owned 2 vehicles and feel that that should have warranted me as a loyal customer. However, after my latest vehicle had over $15,000 in repairs, causing it to be worthless to both me, Mini and anyone else, I am not a happy customer. ($3000 repairs in February. Repairs in May estimated initially to be another $3700 (transfer case issue due to All Wheel Drive poor design), ended up being the transmission failure (additional $7000 estimate plus $4500 clutch that was shot after they put the transmission back in). I was willing to accept my loss, but the dealership decided to rub my nose in the issue by charging me an additional $590 to tell me the news. (And they expected me to be grateful for not charging me restocking fees for the parts they could not use).

I was told by the service department manager (Steve) that he would look into my "loyalty" dollars and see about getting me a "deal" on a new mini. (This was on Friday afternoon). By Monday, I had to call them to find out what the "deal" was. Basically it was a used demo that had no special features and would cost me over $30,000. I was basically treated like a piece of garbage. I ended up paying the $590 to tow it away (sold it for parts for $700). MINI offered to “keep it” in exchange for my $590 bill. How kind. There was no way I was going to give it to them to fix up and resell to an unsuspecting customer. I’m amazed that there hasn’t been a lawsuit come down about All Wheel Drive transfer case. Steve shared several times that it was a design flaw MINI was aware of. (I have been so upset by this experience it has taken me several months to calm down to report it. Do yourself a favor and really research the dealer and the car before buying).

47 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 2, 2018

I have (had) been a loyal Cincinnati Mini customer for the past 10 years. I have owned 2 vehicles and feel that that should have warranted me as a loyal customer. However, after my latest vehicle had over $15,000 in repairs, causing it to be worthless to both me, Mini and anyone else, I am not a happy customer. ($3000 repairs in February. Repairs in May estimated initially to be another $3700 (transfer case issue due to All Wheel Drive poor design), ended up being the transmission failure (additional $7000 estimate plus $4500 clutch that was shot after they put the transmission back in). I was willing to accept my loss, but the dealership decided to rub my nose in the issue by charging me an additional $590 to tell me the news. (And they expected me to be grateful for not charging me restocking fees for the parts they could not use).

I was told by the service department manager (Steve) that he would look into my "loyalty" dollars and see about getting me a "deal" on a new mini. (This was on Friday afternoon). By Monday, I had to call them to find out what the "deal" was. Basically it was a used demo that had no special features and would cost me over $30,000. I was basically treated like a piece of garbage. I ended up paying the $590 to tow it away (sold it for parts for $700). MINI offered to “keep it” in exchange for my $590 bill. How kind. There was no way I was going to give it to them to fix up and resell to an unsuspecting customer. I’m amazed that there hasn’t been a lawsuit come down about All Wheel Drive transfer case. Steve shared several times that it was a design flaw MINI was aware of. (I have been so upset by this experience it has taken me several months to calm down to report it. Do yourself a favor and really research the dealer and the car before buying).

20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 30, 2018

Save your money and buy a car that will last more than 70,000 miles without having major issues! Unless you want to spend thousands of dollars in constant repairs so you can park in a small space. The company will NOT help you if you get a lemon, and apparently there are many!

35 people found this review helpful
Rated with 1 star
Original review: Aug. 17, 2018

In the summer of 2016 I bought a used 2013 Mini Countryman S from a Mercedes Dealer at 75,000 KM (just under 50,000 mi) thinking it is German and therefore, quality. I also bought a 3 year extended warranty through a 3rd party carrier and thank god I did. The car is now at 105,000 km and we have had the vehicle into Mini BMW 4 times. The thermostat, solenoids, spark plugs, water pump, hoses, pipes, chains, belt and the headlights have all gone in that time. Every time I go in I have to pay the ridiculous diagnostic fee and the $300 deductible. Some of those repairs are routine maintenance, sure, but I also own a 2013 Kia Soul at 160,000 km which I’ve only had to replace a couple lights and the brakes and tires on. I’m going to sell the Mini as soon as I get a reasonable offer for it. It’s an absolute piece of garbage. I would never buy a Mini product again, and by proxy would never buy BMW. I’ve heard they’re just as bad.

40 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 26, 2018

Since March, 2018 I have been attempting to resolve an issue with the timing chain in my 2008 Mini Cooper S. The timing chain failed while the vehicle was in motion on the highway, causing the vehicle to lose power. A dealership has confirmed that the timing chain is in fact the problem with the vehicle (it may also be the case that the timing being off is causing issues with the valves). Conversations with the Mini USA customer relations and even BMW North American (their parent company) lead nowhere, and the manufacturer refuses to take any responsibility for the defective timing chains in these vehicles.

There was a class action lawsuit regarding these timing chains, but Mini somehow got away with not having to issue a recall despite the obvious safety issues caused by timing chain failure when a vehicle is in motion. It is criminal that Mini refuses to issue a recall and refuses to assist customers with necessary repairs associated with their defective manufacturing. These cars are fun to drive when they're operating properly, which isn't the case most of the time. I would rate them lower if I could, but 1 star is the minimum. Buyers beware! Mini is a shifty and dishonest company that will not stand behind its product.

35 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 22, 2018

My power steering has failed AGAIN. The first time was in 2013. Mini replaced it.... after much hassle... free of charge... (The car is 2005 model). It has just gone... in the middle of a roundabout! Scary experience! Diagnostic charge of £160 confirmed the obvious. Mini are adamant that they will only pay 50% of the charge... yet it was them who fitted the 2013 one that has failed. I need some advice, please. Thank you for reading.

27 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 10, 2018

Buyers Beware, I am no longer a Mini fan nor I will ever recommend to anyone I care about. My girlfriend and I both purchased a Mini at Monrovia, one was brand new and the other was used with low mileage. I have had many recalls to my new Mini, two of which I needed to be towed to the dealer. My girlfriend's gas tank needed to be replaced one month after it was purchased, and now she is getting a check engine light, and her AC doesn't work. To make matters worse, they provided me a loaner from Sonic Automotive with no insurance, did not offer extended coverage, nor did not make it clear that you need full coverage, they just have you sign a contract at the time you are stuck without a car. Unfortunately on the way back to drop off my loaner car, I was hit by a ** driver that had no insurance, suspended license, and a bad driving record of speeding and racing.

NOW, I am being sued by Sonic Automotive instead of them going after the person that caused the accident. When I went to Sonic to explain, they just treated me like I was the bad guy and said things like "you’re the guy that damaged our car". Get it right Sonic and Mini of Monrovia! I was your loyal customer that purchased two bad cars from you, and would have purchased more later. Calling names and suing me is bad practice. I am the innocent driver and your customer crushed by a horrible driver and two nasty companies. This is the worse possible customer service you can imagine, I regret getting a Mini, I didn't realize I was going to suffer from mechanical failure to horrible companies that rather sue you and make matters worse. Thanks.

53 people found this review helpful
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Mini Cooper Company Information

Company Name:
Mini Cooper
Website:
www.miniusa.com