Consumer Complaints and Reviews
Everyone who is planning to buy Navigator L 2016/2017: WARNING: DO NOT BUY IT. This SUV looks very elegant, but has too many problems. The sync feature is NOT seamless, it is full of glitches. It has a transmission problems, it's not sound proof, you hear the wind sound. Compared to the Camry I use to for my personal, this SUV is a ripoff for the price they sell. Again: DO NOT BUY LINCOLN NAVIGATOR L. I purchased two SUVs on the same day. One SUV had display glitches. We go to the dealer (Highland Park Ford/Lincoln, IL) for a checkup. During the Checkup/Testing the display fails. My nice driver without complaining drives the SUV for six weeks. When I complained to the Matt ** at the dealership, he got the motherboard switched and it started working.
The Second one's story is more weirder than the first one. I am driving to Chicago on the highway and the SUV gives a jerk like I tapped on the brakes and simultaneously the check engine light turns on. This is at 750 mile on the Odometer. I take it to the dealer and they fix it in one day and on the road rolling. At 7000+ miles the same SUV starts to bounce like a horse (rides rough). I take it to the dealer, and I am told that this would take a week. I am thinking that this guy is trying to funny. But it turns out that SUV which put only 8000 miles purchased in June 2016 has a cracked engine head in October 2016 with 8000 on it. Unbelievable!!!
Then the dealer's shop takes 16 days to fix it, which any auto shop outside finishes in 4 maximum days. I purchased these SUVs for Limousine service. My customers are very important people who can't afford to lose time, many people depend on them and to drive people like that around, I should be having a reliable SUVs. I call the Customer service for compensation but they tell me that it is not promised in the warranty. These SUVs are purchased not to feel the pride and pomp of them, but to make money. This is not a reliable SUVs for Limousine Business. Do not buy Lincoln Navigator. I am stuck with three of them. Regret buying them. If you value your time, money and business Don't buy Lincoln Navigator L. There are no fancy gizmos in it for 69K. It does not come with touch open/lock doors. You have to open with your remote. The system is not equal to Lincoln MKT. DON'T BUY LINCOLN NAVIGATOR L, WASTE OF MONEY.
I OWN 2004 Lincoln navigator and have lived with the horrible Air Ride system. It has like so many others. I had constant problems from it going up half way to not at all to going out while going down the interstate which endanger my family. I went to Ford dealership which told me they could fix but it may be over 1200 dollars to fix with no guarantees it would work. I was told they convert it over for the small fee of 1600 to 1800 dollars.
I am veteran and disabled and this was ridiculous prices they gave me. I went online and read horror story after story about same issue. I gave the Ford motor company a call and they said no recall for this issue. Explain to them about quoted price and it's been 3 weeks and had no response from them. I will recover from this somehow, but it's no wonder we don't have cars made in America with this minded service. Common Ford motor company, step up and do the right thing before somebody gets killed going down the road when their system fails to work.
I had spark plugs and coils replaced and oil changed during 114,000-mile service before heading to Florida for my yearly 3-week vacation stay. I started hearing a tapping noise on the passenger side so I took it back to my mechanic after putting about 1,000 miles on it to make sure it was OK to drive the 1,200 miles to Florida. Mechanic put it on the "machine" and said everything checked out OK and I was good to go. He put some "special" oil additive and said that should help. During the drive the tapping did continue but I thought nothing of it because mechanic said it was OK.
Spent 3 weeks in Florida and put on about 2,500 miles and then started the trip back home. Got about 1/3rd of the way home (about 600 miles) and car started to "buck" like a bronco while on I-95 travelling about 70 mph (the speed limit). I had to pull off the highway and drove to a service station and of course, 5 PM on a Saturday Night no one was around to look at it. I then asked for location of local Ford Dealer and was able to get it there just before they closed at 6 PM. Service would re-open Monday morning at 8 AM so I had to spend the weekend there and paid for hotel room for two nights - unexpected expense. When dealer opened up I was told Cylinder 3 had no compression and could not be driven without more detailed examination by taking apart.
Already frustrated, I paid a car carrier $700 to transport the vehicle to my mechanic and extra $500 to rent a car to drive home. Keep in mind I had to spend $200 for hotel stay and $125 to the dealer to find out car has an engine problem. With my Navigator and me and my wife back home, I come to find out the engine is shot and needs replacement to my surprise and frustration. I could not imagine that engine is already gone with only about 118,000 miles on it. I religiously maintain all my vehicles as my mechanic will attest and now I need an engine with only 118,000 miles on it???
I called Lincoln Customer Service and they took my info and said they would research and see if there are any recalls or issues they may be able to help me with in this regard and would get back to me within a couple of hours with their findings. I must say that they did at least call me back as promised but told me that the best they could do would be to offer me an employee discount on purchase of another Lincoln Ford Vehicle. I said "Thank you but no thank you." Even though my last 3 previous SUVs were Fords - Ford Bronco, Ford Expedition, Ford Expedition - I will never ever buy another Ford product.
I can't imagine you can't get more than $118,000 on a Lincoln Navigator 5.4 L engine. Only choice I have now is to install a rebuilt engine (not Ford rebuilt) at cost of approximately $8,000 or use it as a paperweight. Everything else good with the vehicle except this crappy engine. Mechanic installing the rebuilt engine tells me he sees this a lot. He will not buy a Ford product and only buys Toyota or Honda for him and his family. Sorry state of affairs that now I also will not be buying a Made In America Ford Product because Ford Products do not last. Seems to me that that is why US is losing manufacturing jobs and economy is in poor shape and people in US have a hard time finding jobs because US automakers make junk which forces those that do have jobs to buy foreign made and designed vehicles.
Just look around. What do you see on the road? Toyota, Honda, Kia, etc. I am too sorry to say but no more Fords for me. Next time you see me I will be driving around but never in a Ford. Another customer lost for Ford because Ford is junk and do not stand behind their products. Shame on you Ford and what you are doing to US citizens and the economy.
I owned a 2006 Lincoln Navigator that you could not drive when it was cold. The suspension would not rise. I know too many people with the same problems. I also had problems with the spark plugs. I had them changed and the technician broke one. This SUV cost too much money for everyone to be experiencing the same problem. There is a class action lawsuit about the spark plugs but there need to be one on the suspension.
Come on ford - what's the deal. I don't understand how a company can make a vehicle with so many problems - that costs $50k and up and act like there's nothing wrong. How many fires - deaths and loss of homes does it take before they step up - it's time for them to buy back lincoln navigators and crush them. I own a 2003 lincoln navigator - bought it 8/15 and what a electrical nightmare. This car has a mind of its own and does what it wants when it wants - the dealer doesn't know how to fix them.
Lights comes on - radio comes on - stuff works when it wants - battery goes dead if not driven everyday, air suspension is the most deadly thing I ever seen, pumps up - goes down, changes ride height while driving for no reason. High beams work some days and sometimes there smoke like it's going to catch on fire. I had this car in the shop 15 times and everything that gets "fixed" causes other things to stop working. Time for a class action lawsuit against lincoln.
How do I know I can trust these reviews about Ford** LINCOLN NAVIGATOR?
- 611,030 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
2008 Navigator - Two times have had right front brake assembly fail while I am driving somewhere with family. Occurred in 2012 with 30,000 miles and again in 2015 with 50,000 miles. Has anyone else had this problem? I suspect a class problem that no one is talking about.
We purchased a 2003 Lincoln Ford Navigator in 2014 and the heat and defrost system went out. Took it back to the dealership and they said it was just the blend doors needed replaced so they claimed that they fixed it. As soon as I switched it from AC back to heat no HEAT or defrost. Took it back to the dealership and they said that it was a solenoid and it would require at least 8 hours of labor and it would be approx 800.00 plus for labor. Needless to say I have been driving it without heat. I was just wondering if anyone else has had this issue? Then we have a keyless entry pad on the driver side door. The keypad works except it won't unlock the driver side door, then with the remote it will unlock all the doors expect the driver side. Does anyone else have these issues or is it just me? I do have to agree not a lot storage space!!
Just last year I wrote about having to replace a 99 Navigator engine at 137K miles. Now have 315K miles (168K on new engine) and once again engine is losing compression. Probably due to a valve seat problem again. Clearly Ford didn't do a very good job engineering this engine (DOHC 4V 54.L). Funnier (not ha haa) still is when I asked the dealer about doing a tune up at over 100K miles, service folks warned me that plugs might be difficult to remove and may be broken in the process. That would require extraction and perhaps re-tapping the head. I guess that explains why I have read about plugs blowing out of these engines. Not sinking any money into it, so now it is my plow vehicle (takes a F150 plow attachment nicely).
My 2003 Lincoln Navigator recently had to be placed in the shop for problems with the air suspension that rendered the car unsafe to drive on the road (zero suspension causing the car to bounce to the point of near loss of control). I have been shocked by the experience and what I've learned as I researched the issue in efforts to work through the problem (the numbers of folks encountering similar trouble appear to be unusually high). I took the car into the local Ford Dealership who indicated that the fix would be essentially a total replacement of the system at a cost of over $2,600! If that is not absurd enough, I was able to find a very honest and helpful local shop who replaced the air suspension compressor (which is the component that was actually failing) who subsequently ran into problems re-calibrating the system for proper operation.
After a few weeks worth of attempts to address the issue, the vehicle was taken back to the local dealership who was also unable to address the re-calibration problem without a full system replacement (at least that is what I was told). Even the dealer is unable to effectively and reasonably provide solutions for their customers with this product. There is clearly a major problem with the design of the system that Ford/Lincoln needs to own up to and provide the customers who invested in their product a fair and reasonable resolution for the flaw in their product.
It will only be a matter of time (likely already has happened) before some unfortunate family (who has been put into a bad situation by this issue) experiences a horrible accident due to flaws in this system - and in the end, Ford/Lincoln will need to accept responsibility for the flaw and possibly causing consumers to be placed into a situation that compromises their own safety and that of their family.
I bought my 2005 Navi this year 2014. I had it one week and on the first morning, it was really cold (approx 22 degrees) the air suspension failed on a road trip. Was quite hazardous as the vehicle bounces, rendering the vehicle uncontrollable. The dealership took responsibility for it (thank God!). But now at this point, after all 4 air shocks have been replaced as well as the compressor, I still get a warning light for "Check Suspension" and at times a bumpy ride. I have read all over the internet about people with the same issue, yet Ford/Lincoln do nothing about the design. Only asking huge amounts of money to fix their problem. I'm very frustrated. I've had the car 1.5 months and 2 weeks of that it was in the shop. And the problem still isn't fixed. Lincoln needs to man up and help us out.
I have own over 10 Ford cars. In 2006 I traded in my Ford SUV, for a new Lincoln Navigator. I've always kept my car up, doing oil changes when needed and any service that the manual recommend. My wife now has her second Ford Edge a 2013. I've been having problems with my Navigator. I've changed out the fuel pump, and now they're saying I need an engine. I've always kept good maintenance on my vehicles. I am not physically able to work so I'm on a fixed income. I've served my country in the military and worked all my life, and my Navigator was my pride and joy, and my only means of transportation to the VA, other than my wife's car who works five days a week, so I cannot afford $8000 for new engine.
I've called the customer service and they said there's nothing they could do, Except offered me the employee discount on a brand new car. But why would I buy a new Ford when the one I have only has 71000 miles on it. I have wrote Mr. Mark Field CEO of Ford six letters in three weeks. I have received no reply from Ford. I have a friend with the same year, make, and around the same miles, that had the same problems that had to replace his engine. FORD, FORD, FORD WHY?
New 2014 navigator with less than 200 miles. Cannot read the odometer/information display during the day. Bright sunlight is impossible. The display is brighter when the auto sensor switches on the headlights. Anyone else have this problem?
RE: 2003 LINCOLN NAVIGATOR : HAZARDOUS ISSUE WITH THE AIR SUSPENSION (compressor), passenger seat air bag, spring coil, height sensor AND the electrical connection affecting all the other sensors. For what is now the FIFTH (5th) time in 5 years, I have brought my car in for repair of the automatic/air ride suspension. The first was with less than 50,000k miles. This fifth time, I still have less than 100k miles! There is certainly a tangible and evidential history of this reoccurring problem as I TOOK IT TO THE DEALERSHIP all but one of the times.
I contacted customer service six weeks ago and have not received any response. Meanwhile, I am a single mother who has had no transportation for her children as my car sits on the dealership. Hundreds of complaints are listed on the internet yet Ford/Lincoln refuses to finally fix AND WARRANTY this problem OR provide a fair value for trade-in; It has cost me thousands of dollars for the multiple fixes, lost wages, towing and car rental.
To describe to you the danger involved does not go far enough to describe the absolute panic when the suspension goes out. The SUV bounces violently, making it uncontrollable. It is abrupt and has even left me stranded on a highway in the freezing snow (February 2010), with my children, in another state! Also extremely dangerous is the fact that it ties in to the passenger AIR BAG, WHICH IS RENDERED USELESS!! It appeared that EVERY YEAR, the suspension would go when cold weather hit, but the last two times have been in FLORIDA so though it may be a contributing factor, it is certainly not the cause.
Having seen the hundreds of complaints on the internet, I believe like GM, Ford/Lincoln is turning a blind eye to a very dangerous condition because of the cost of repair. In fact, many of the complaints state, much like my experience, that the dealer cannot even figure out the problem. When I took it to the N.J and Chantilly stores, it took several attempts and replacement parts to fix it, from the entire air compressor to the spring coils, to the electrical system and relay which governs them and the passenger air bag. Ford needs to man up and fix this!
Bought a 99 Navigator 5.4L new. After 5 or 6 failed coils were replaced I was told the engine valve seats were shot. This at 137,000 miles. Since it has aluminum heads Ford said they could not do a valve job. Head replacement was $4000. Since the truck was immaculate, I asked about engine replacement - $8000 for Ford rebuild with warranty. Now have 300,000 miles on the truck. Have replaced 2 transmissions. One at 165,000 miles and one at about 285,000. Crazy right? We don't tow at all and we do a lot of highway driving. I won an Audi with 240,000 miles and never had a drivetrain issue. Not even a clutch. Why would I ever buy another Navigator?
I purchased a 2004 Lincoln Navigator in 2008 and before I received the vehicle, it was having a front right passenger side brake rattle sound, along with the steering wheel shaking very bad. Also the hood shocks were out. The repairs were done, but a year later the front rotors had to be turned again and new pads. Now last summer the same thing again and here it is 2014, I had all the rotors replaced but the rattling sound has not went away and Firestone, along with the Dealership, can't find anything wrong or loose in the front end at all. They are telling me the vehicle is in extraordinary condition for its year.
On May 8, 2008 I bought the above vehicle from you. On October 9, 2013 it developed serious engine defects. I am the owner of an 07 Lincoln Navigator. I really have enjoyed this car and have taken great care of it. I purchased the car in 2008 after my father passed away. I wouldn't have been able to afford the car otherwise. I am a single mom, with two young kids ,and this Navigator was a wonderful family car. The Navigator ran fine up until October 2013 with only 45,000 miles. I was running errands with my kids and luckily we crossed over a major road before my engine froze up and my car was dead.
I had the car towed to my mechanic and was told a spark plug blew a hole in my cylinder and I had a hole in my piston. My mechanic informed me that I would need a new engine with an estimated repair bill of $8,000! I don't have that kind of money and I am very upset. I contacted Lincoln/Ford's Customer Relations Department and spoke to Mike. He asked me to have the car towed to the dealership where I purchased the car, so they could have their mechanic look at it. I dealt with Tim ** at Jim Tidwell Ford in Kennesaw. He was very helpful and he asked me to provide all my oil change records, so I did. Mike, at Lincoln, in the Customer Relations Department contacted me to offer a $2,000 repair allowance and parts would be covered under Warranty prices. This brought the repair cost to $4,500 which I still can not afford.
The warranty has expired but I believe I am still entitled to a free repair because the existence of such a serious defect in a car which has only has 45,000 miles indicates it was not of acceptable quality when I bought it. Ordinary wear and tear could not account for the problem so soon in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I have not done anything to the car to cause this defect. I am requesting that Lincoln/Ford, please do the right thing, and replace my Engine. Please let me know as quickly as possible what arrangements you propose for rectifying the problem.
Lincoln/Ford has refused to repair my engine as of 11/5/2013.
My 2000 Lincoln Navigator went up in flames 30-45 min. after parking it. I investigated it and found that there was a recall that I never got notice on. Check your recalls. My car was a total loss!
My '99 Lincoln Navigator was parked in my driveway and had not been driven for more than 7 hours. I woke up to a good Samaritan beating down my door to tell me my car is on fire, which totaled it. Now, I have no car and only had liability due to the fact it was paid off all I could afford. The fact that this has been happening and Ford knows about it, they should be fully responsible to pay for my car or provide a new one. It's the first Ford I've owned and will never own another. Their lack of responsibility in this matter and not doing anything about it is shameful and dangerous. I'm just glad I still have a place to live and it didn't burn down my home.
My '06 Lincoln Navigator only has 61,700 miles and is garaged kept in the winter time. Two months ago, the driver’s side power running board became so loose that it was almost detached from the vehicle. Come to find out the aluminum bits of this power running board had corroded to the point that it was no longer working. This item was not covered under the extra protection warranty that I purchased along with the vehicle when new. It had to be replaced to the tune of approximately $1,800. Now, I come to find out that the passenger side power running board is going through the same process! However, now the charge to replace it is $2,500!
I'm so irritated with this company. They won't sell the parts that corroded by themselves; the whole unit must be replaced! First off, I'd consider this a higher end vehicle. Why on earth would they use inferior products that just don't last? The winters in Pittsburgh for the last two years have been mild on top of the vehicle living in the garage, as mentioned before. I plan on not replacing it with a Lincoln/Ford product. I'll get a Nerf or the like running board and replace it myself for under $400. This is the fourth Ford product I've owned in a row and it will certainly be the last Ford product I ever buy!
The paint is bubbling and peeling off the roof of my 2004 Lincoln Navigator. This leaves bare metal exposed and it's starting to rust. Then, there is the paint on the hood cracking because it is aluminum and Ford didn't do a very good job in the preparation process. So now I have a vehicle that back in the day was a $55,000.00 car will be a rust bucket soon if I don't paint it and with times the way they are, I cannot afford to paint my car. With that said I'm very disappointed that a luxury car such as Lincoln can have (to me) such a major problem. Thanks for taking the time to read this.
In Oct. 2003 our 1999 Navigator burned to the ground. This happened in our daughter's yard. Ignition off! No investigation. We just accepted it and were thankful no one hurt. I do not know why we keep buying Ford products.
In 1995, our home was destoyed by fire and barely escaped with our lives at 4am. Our pomeramian saved us by scratching my arm and barking! She LOST her life by saving ours. They blamed our 1994 LSC for the fire. We also had a 1994 F-150 Eddie Bauer pickup destroyed. Both were sitting side by side in enclosed garage.
Our wonderful fire dept. told investigators they knew it started from the car but they were too busy to go to court. Our home insurance was adequate and did not pursue.
The Navigator was just an inconvenience and a big mess in yard. The 1995 fire changed our lives completely! Destroyed 9000 sq. ft. house, a 40ft. swimming pool ... antiques in basement along with $30,000 building supplies not insured. Husband had just returned home the day before from 11-day stay in hospital for reconstuctive back surgery and rehurt his back trying to save our "Trixie."
Nothing was saved -- jewelry, clothes, etc.. We did not rebuild. We sold and moved to another county. And what do we drive now? Twp Ford products! No enclosed garages! If we had a garage, the Navigator would have gotten this house, too.
After 9 yrs. I finally got this off my chest. Ford should have been sued!
Then the cover on my sunroof came off track and is now rattling. I'd have to pay $300.00 to have that fixed because my warranty was expired. They reminded me that it was a four-year warranty, not a five-year one as I thought. I was even trying not to drive it so much until the bugs were discovered.
Now, the Navigator won't back up! It will pull forward but won't back up. I called the 800 number of Ford and the lady told me they wouldn't know if Ford would pay for it until I took it to the dealership and had them look at it. The car sits on my driveway turn-a-round and I can't back it up to take it in. They will not pick it up, since my warranty has expired. I think Ford should repair my Navigator. They have all the paper work of all the problems I've suffered with this car.
Lincoln Navigator Company Profile
- Company Name:
- Ford** LINCOLN NAVIGATOR