Lincoln Navigator

Lincoln Navigator

 4.0/5 (56 reviews)

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Page 1 Reviews 0 - 10
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Verified Reviewer
Original review: July 7, 2020

After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told the dealership to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission. Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk.

Please don’t fall into the same trap we did. These are beautiful luxury cars but they are horrible and Lincoln’s customer service is by far worse than the vehicle they built. There is no customer service whatsoever! It was a horrible experience and I’m glad it is finally over. We are one and done for any Lincoln product in the future. As we went through this process we have discovered several other people that have had the same problem.

15 people found this review helpful
Verified Reviewer
Original review: June 25, 2020

I bought used 2018 Lincoln Navigator Black Label L from Atlanta and ship to Cambodia with 9K miles on it. I bought in mid 2019. In overall, I love this vehicle. It has all what we need and it's best for our family with 3 kids. What I don't like about his vehicle is the suspension. When we're on the bumpy or pothole road it doesn't help much. It's bouncy and I can feel the body-roll when cornering. It's now 16K miles, the four brake pads are gone and one rear suspension is oil-leaked and need to be replaced.

6 people found this review helpful

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    Verified Reviewer
    Original review: Dec. 15, 2019

    This vehicle has been a great family vehicle for us. We’ve had it for a few years and it has over 100k miles and it still running great! We had all the plugs and a full work up on it a few thousand miles ago before we went on a trip and it did awesome! We just replaced the battery this year. The original battery was from 2014 so I’d say 5 years was a great life on it. I’d definitely recommend this vehicle. We are going to trade off for a new one in about a year or so!

    6 people found this review helpful
    Verified Reviewer
    Original review: Dec. 1, 2019

    Great car, except as is with machinery, suspension system faulty (144,000 miles????). Expensive to find fault in system at dealership, and doesn't include actual repairs. Have a Lincoln navigator, and suspension system lasting longer.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 31, 2019

    My 2015 Navigator L has an issue with unexplained wind buffeting at highway speeds. It shakes the whole vehicle similar to a tire that is out of balance. I initially thought that was the problem, but took it to several different tire stores to get checked and even high speed balanced, to no avail. If I pull up close behind a Semi-Truck the vehicle smooths out and all shaking disappears. I've taken to the dealer who replaced a rear door seal, and adjusted the Sunroof deck height which helped to a degree, but the problem still persists. I contacted Lincoln directly and was told they have no idea what the issue could be and that there are no service bulletins regarding this issue. It's a shame, because other than this one majorly irritating issue (Imagine going on a cross country trip and enduring this constant vibration the whole trip) the vehicle is a pleasure to drive.

    12 people found this review helpful
    Verified Reviewer
    Original review: April 15, 2019

    The vehicle is beautiful. My first experience with a Lincoln after 15 years with GMC Yukon's. Had my SUV for less than 2 months, 2500 miles, and the Sunroof EXPLODED. Lincoln did not take responsibility. They wanted me to claim it on my insurance. Thankfully, my local Ford Dealer, (correct, Ford, not Lincoln), stepped up and made things right. I was left with a minimal $250 charge, (still not sure why I needed to pay anything), to fix the problem. Most disappointing of all was that nobody at Lincoln took responsibility and truly asked any questions to seek what caused the manufacturer's defect.

    19 people found this review helpful
    Verified Reviewer
    Original review: March 15, 2019

    We purchased a new 2019 Navigator with 16 miles on the lot. It was delivered from 300 miles away. We took possession on Friday afternoon February 22, 2019. On Wednesday February 27, 2019 my wife drove it to her Dr’s appointment over an hour away. She made one stop, and the car would not start. At this point we have owned it for 100 miles. She called the local dealer and 2.5 hrs later a tech installed a new battery and she was on her way. After her appointment 12 miles later at a traffic light the car stalls at a busy intersection. She manages to coast through it and off the street. She calls the dealer and they will send a tow truck. She decides to try and start it again instead of waiting another 2.5 hours again. The car starts and she cautiously drives it to the dealer a few minutes away.

    It is now March 14, 2019. The car is still in the shop, the Lincoln techs and engineers cannot figure out how to fix it. In two weeks Lincoln cannot diagnose the problem much less fix it. They were able to duplicate the engine stall my wife experienced. We understand it has gone through many tests, wires, ground connections, BCM, PCM have been checked and the dash has been removed. We have asked Lincoln to replace the vehicle, which they will not. There are no expectations the car will be roadworthy anytime soon. It appears we are stuck with an expensive car that no one can repair and if it does get repaired we feel it unsafe to drive. We purchased this vehicle for long trips with family, we will not risk our family in it.

    This afternoon at 3:44 PM (3/14/19) I received a call from a Lincoln representative. He informed me that the BCM had been replaced and that the car was fixed and the car was going to be kept another day as an engineer had been test driving it. My wife got an email at 4:16 PM (3/14/19) from the service manager at the dealership that nothing had been done to the car and that they are still trying to diagnose the issue. I’m completely confused, 16 days later the Lincoln rep in another state says the BCM has been replaced and the car is fixed and less than hour later the dealership informs my wife that nothing has been replaced and the car is not fixed. My advice, don’t bother with a Lincoln representative. I’m sure the dealership working on the car would know if the car is fixed or not. Dead Navigator.

    63 people found this review helpful
    Verified Reviewer
    Original review: Dec. 14, 2018

    The new Navigator sticker, which I leased on 7/14/18, indicates 16 MPG city average, 21 MPG highway with a combined city/hwy of 18 MPG. I am only getting 10 MPG. This is the 5th Navigator that I have owned/leased. I live and work at the same locations for the last 30 years and have never had a MPG issue with any of my previous Navigators. After three trips to Lincoln service - they offer no explanation or help.

    21 people found this review helpful
    Verified Reviewer
    Original review: Sept. 23, 2018

    My 2004 Lincoln Navigator transmission cooling line rusted out. Ford/Lincoln discontinued making the replacement lines and now unable to repair. Searched internet unable to locate a replacement part. Lincoln's reason - they thought they had produced enough so they stopped making replacement parts. Very poor answer.

    18 people found this review helpful
    Verified Reviewer
    Original review: June 21, 2018

    I LOVE MY NAV! We bought it used and fully loaded. I couldn't have found a better truck with plenty of room for my 6-person family. It's been a few expensive fixes on it, including changing it out from air-ride to the regular suspension but overall, it's a good running vehicle. I like the in-dash navigation, heated and cooled seats, DVD player, sunroof, 4x4. And I like the wood look it has in it and the fact that even my mirrors are heated is such a great thing. However, it's been a few expensive fixes on it, including changing it out from air-ride to the regular suspension. However, it's very expensive for certain parts, the in dash navigation has to be updated by the dealership so it's out of date, and it looks horrible on the suspension when the air ride goes out. Also, I dislike that it has to have a specific type of gas.

    17 people found this review helpful
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