Lincoln Navigator Reviews

4,893,584reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Lincoln Navigator

Pros
  • Spacious interior
  • Strong performance in various conditions
Cons
  • High repair and maintenance costs
  • Frequent mechanical issues reported

Shop with confidence

Compare with top companies

Lincoln Navigator Reviews

Filter by Rating

  • (21)
  • (14)
  • (5)
  • (11)
  • (15)

Popular Mentions

    How do I know I can trust these reviews about Ford** LINCOLN NAVIGATOR?
    • 4,893,584 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Ford** LINCOLN NAVIGATOR?
    • 4,893,584 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Aug. 7, 2025

    2023 Lincoln Navigator. Purchased the valet with loaner vehicle option when we purchased an already expensive vehicle. Had issues with the tailgate and running boards. The tailgate was reported and was supposed to be fixed during the last service but it wasn't done. Now the running boards are having the same issue. Car had a safety recall and we specifically arranged for the service we paid for - pick-up with a loaner vehicle. The confirmation said: Requested Arrangement: Valet Service

    Based on the information provided, we will be picking up your vehicle at the following address: Because we had verbal confirmation of the loaner we assumed that service was wrapped up in the 'Valet' in the confirmation. Well, car was picked up, no loaner delivered. Called Lincoln White Plains who said confirmation only says Valet, not loaner. We had to schedule far in advance because that was when we'd have to wait for a loaner to be available. Was now told on the phone that loaners are provided 'when available' and they are frequently not available. THEY SHOULD NOT SELL A SERVICE THEY CAN'T PROVIDE. Very disappointed.

    Thanks for your vote!
    Customer ServiceCoverageMaintenance

    Reviewed July 7, 2020

    After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told the dealership to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission. Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk.

    Please don’t fall into the same trap we did. These are beautiful luxury cars but they are horrible and Lincoln’s customer service is by far worse than the vehicle they built. There is no customer service whatsoever! It was a horrible experience and I’m glad it is finally over. We are one and done for any Lincoln product in the future. As we went through this process we have discovered several other people that have had the same problem.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Car Models delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Staff

      Reviewed June 25, 2020

      I bought used 2018 Lincoln Navigator Black Label L from Atlanta and ship to Cambodia with 9K miles on it. I bought in mid 2019. In overall, I love this vehicle. It has all what we need and it's best for our family with 3 kids. What I don't like about his vehicle is the suspension. When we're on the bumpy or pothole road it doesn't help much. It's bouncy and I can feel the body-roll when cornering. It's now 16K miles, the four brake pads are gone and one rear suspension is oil-leaked and need to be replaced.

      Thanks for your vote!

      Reviewed Dec. 15, 2019

      This vehicle has been a great family vehicle for us. We’ve had it for a few years and it has over 100k miles and it still running great! We had all the plugs and a full work up on it a few thousand miles ago before we went on a trip and it did awesome! We just replaced the battery this year. The original battery was from 2014 so I’d say 5 years was a great life on it. I’d definitely recommend this vehicle. We are going to trade off for a new one in about a year or so!

      Thanks for your vote!

      Reviewed Dec. 1, 2019

      Great car, except as is with machinery, suspension system faulty (144,000 miles????). Expensive to find fault in system at dealership, and doesn't include actual repairs. Have a Lincoln navigator, and suspension system lasting longer.

      Thanks for your vote!

      Reviewed May 31, 2019

      My 2015 Navigator L has an issue with unexplained wind buffeting at highway speeds. It shakes the whole vehicle similar to a tire that is out of balance. I initially thought that was the problem, but took it to several different tire stores to get checked and even high speed balanced, to no avail. If I pull up close behind a Semi-Truck the vehicle smooths out and all shaking disappears. I've taken to the dealer who replaced a rear door seal, and adjusted the Sunroof deck height which helped to a degree, but the problem still persists. I contacted Lincoln directly and was told they have no idea what the issue could be and that there are no service bulletins regarding this issue. It's a shame, because other than this one majorly irritating issue (Imagine going on a cross country trip and enduring this constant vibration the whole trip) the vehicle is a pleasure to drive.

      Thanks for your vote!

      Reviewed April 15, 2019

      The vehicle is beautiful. My first experience with a Lincoln after 15 years with GMC Yukon's. Had my SUV for less than 2 months, 2500 miles, and the Sunroof EXPLODED. Lincoln did not take responsibility. They wanted me to claim it on my insurance. Thankfully, my local Ford Dealer, (correct, Ford, not Lincoln), stepped up and made things right. I was left with a minimal $250 charge, (still not sure why I needed to pay anything), to fix the problem. Most disappointing of all was that nobody at Lincoln took responsibility and truly asked any questions to seek what caused the manufacturer's defect.

      Thanks for your vote!
      Customer ServicePunctuality & SpeedStaff

      Reviewed March 15, 2019

      We purchased a new 2019 Navigator with 16 miles on the lot. It was delivered from 300 miles away. We took possession on Friday afternoon February 22, 2019. On Wednesday February 27, 2019 my wife drove it to her Dr’s appointment over an hour away. She made one stop, and the car would not start. At this point we have owned it for 100 miles. She called the local dealer and 2.5 hrs later a tech installed a new battery and she was on her way. After her appointment 12 miles later at a traffic light the car stalls at a busy intersection. She manages to coast through it and off the street. She calls the dealer and they will send a tow truck. She decides to try and start it again instead of waiting another 2.5 hours again. The car starts and she cautiously drives it to the dealer a few minutes away.

      It is now March 14, 2019. The car is still in the shop, the Lincoln techs and engineers cannot figure out how to fix it. In two weeks Lincoln cannot diagnose the problem much less fix it. They were able to duplicate the engine stall my wife experienced. We understand it has gone through many tests, wires, ground connections, BCM, PCM have been checked and the dash has been removed. We have asked Lincoln to replace the vehicle, which they will not. There are no expectations the car will be roadworthy anytime soon. It appears we are stuck with an expensive car that no one can repair and if it does get repaired we feel it unsafe to drive. We purchased this vehicle for long trips with family, we will not risk our family in it.

      This afternoon at 3:44 PM (3/14/19) I received a call from a Lincoln representative. He informed me that the BCM had been replaced and that the car was fixed and the car was going to be kept another day as an engineer had been test driving it. My wife got an email at 4:16 PM (3/14/19) from the service manager at the dealership that nothing had been done to the car and that they are still trying to diagnose the issue. I’m completely confused, 16 days later the Lincoln rep in another state says the BCM has been replaced and the car is fixed and less than hour later the dealership informs my wife that nothing has been replaced and the car is not fixed. My advice, don’t bother with a Lincoln representative. I’m sure the dealership working on the car would know if the car is fixed or not. Dead Navigator.

      Thanks for your vote!

      Reviewed Dec. 14, 2018

      The new Navigator sticker, which I leased on 7/14/18, indicates 16 MPG city average, 21 MPG highway with a combined city/hwy of 18 MPG. I am only getting 10 MPG. This is the 5th Navigator that I have owned/leased. I live and work at the same locations for the last 30 years and have never had a MPG issue with any of my previous Navigators. After three trips to Lincoln service - they offer no explanation or help.

      Thanks for your vote!
      Customer Service

      Reviewed Sept. 23, 2018

      My 2004 Lincoln Navigator transmission cooling line rusted out. Ford/Lincoln discontinued making the replacement lines and now unable to repair. Searched internet unable to locate a replacement part. Lincoln's reason - they thought they had produced enough so they stopped making replacement parts. Very poor answer.

      Thanks for your vote!
      Loading more reviews...

      Lincoln Navigator Company Information

      Company Name:
      Ford** LINCOLN NAVIGATOR
      Website:
      www.lincoln.com