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Reviewed Aug. 5, 2023
Where do I begin with this horrible company, so Do I own my 2017 Hyundai Tucson forever? Nonstop problems with this vehicle, my engine blew up on the highway then on July 6th, 2023 my Hyundai was broken into, stolen, and damaged due to the anti-theft issue. I went to the Hyundai dealership in Janesville, Wisconsin all the people are rude and disrespectful and had me waiting lying saying my car was safe to drive when a noise was coming from the tire. I will never get another Hyundai in my lifetime. They owe me 4,255 worth of money for the damages on my car and my insurance went up because this unprofessional company. My case manager has not reached out to me! Unprofessional company ever!!!
Reviewed Aug. 4, 2023
Have a top of the line Tucson. Will NEVER buy again. Have it one year and dashboard messages don't work, why? Hyundai says it needs a software update for the GPS and the dealer charges $270. Guess their warranty covers very little. If I had been informed about this upfront, I would not have purchased the vehicle. Getting nickel and dimed is such a poor way of doing business.
Reviewed Aug. 2, 2023
These people will take 30 to 40 minutes before they even start the call a tow truck. You’re out there waiting for 2 to 3 hours because this company is inefficient. The management does not know what they’re doing when you call you have to tell them who you are everything about your car. They can’t keep everything tracked. It’s just poor management that doesn’t improve the company. Just there to collect a check. Because of this, I will never buy another Hyundai again.
Reviewed July 21, 2023
I decided to get the Hyundai Venue 2020 in November of 2020. The car ran well, was brand new, and seemed fairly reliable. This year at just under 40,000 miles the car’s transmission started having issues while I was traveling on the highway with my minor child. The car started to decelerate to 40 then 30 mph on a major interstate highway 1.5 hrs into my trip. I had a warranty that covered towing to the nearest dealership but after hours of waiting no tow came and the roadside assistance staff didn’t tell me until the last minute. I ended up spending over $700 for a tow and Lyft to get me and my child home.
I later found out from the nearest dealership the issue with my car had to do with a recall for the DCT clutch which causes the vehicle’s transmission to go out but the recall included most Hyundai modes from 2021 to 2023. I had a national representative look into getting my car fixed and reimbursement for my the inconvenience. I wasn’t given a car to travel around with although rental coverage was part of my plan and ultimately spent 3 weeks without my vehicle, had to pay Lyft and Uber fees to travel and get my vehicle back. I was advised on a recorded call with the national representative I would be reimbursed for my travel, tow, as well as a payment/credit for my car’s monthly bill. I was only afforded a reimbursement of my Tow after 6-7 weeks and was never credited my car payment. I will never get another Hyundai and wouldn’t refer anyone to this car company.
Reviewed July 17, 2023
Hyundia customer care service is the worst. First off, the dealership has had my car for 2 months. Going on 3 months. Once they gotten the engine approve to be replaced, I was told that it would take about 9 months almost a year. Well the nice lady at the dealership gave me customer care number to speak to someone, so that I could learn the process. I called, customer care the first day she gave me the number. When I did, they inform me that I had to file a case and said that my customer care number case manager should give me a call in 3-5 business days. Well, I called on the 6th day, because I hadn't heard from anyone. When I called the lady said that she will alert her that I haven't received a call.
Well as of today which is the 8th business day, I still haven't received a call from anyone. So, I decided to call, guess what the person who answered the call told me. "I see where we sent an alert for your case manager to call you. I can't send another one until after 3-5 business days." Shaking my head, it's called customer care. Please inform me where the care at, cause I'm definitely not getting any. I will never do business with them again. I wish I didn't have to give a star, because they don't deserve one.
Reviewed July 12, 2023
We purchased a 2014 Santa Fe after having a Sonata for years. The engine's connecting rod bearing gave out. After doing research I found the company issued a recall. So after dropping the car off at the dealership for 2 months, they then inform me that they will not honor the recall due to previous owner maintenance records. That is after I gave them my paperwork for the maintenance I have done. They are a sketchy company to say the least.
Reviewed June 27, 2023
Hyundai Kona 2020. This is a TERRIBLE car. Problems arose and we had to pay for things under warranty..it's again back at another dealer..I tried to deal with National Customer Service and all they say is "keep using warranty." Nothing but headaches running back and forth burning has and time all the while still having to pay the payment for it. The car, of course, is worth way less AT THE DEALER BECAUSE OF THE PROBLEMS ...so trade in even screws us! STEER CLEAR!!!!
Reviewed June 27, 2023
My daughter's 2016 Sonata recently motor failed due an issue which is documented in a class action law suit. For 18 months, the car has been experiencing high oil consumption, 250 miles a quart. Her local dealer told her they needed to do an oil consumption test which we said ok to, but then they advised that she also needed to do a $1800 diagnostic and that there was no guarantees they would be able to help her.
Fast forward, driving down hwy, car just dies. I contact another dealer and explained the issue. Service advisor advised this was the symptom of the motor recall and to have it towed in. Dealer started to do the evaluation, had to replace the starter as the starter gears were sheared, but once they replaced the starter and got the vehicle to start, they had to rush and immediately shut it off. The response from the dealer was the noise from the lower end sound like a jackhammer which was so loud it scared customers in the waiting room. Dealer said no brainer, this is definitely a replacement due to the ongoing issue with this motor and that they had all they required to submit the claim. They have done several so they knew the requirements.
Two months goes by and I have heard nothing from the dealer, so I call and was informed that Hyundai denied the claim. Their reason, no maintenance records even though dealer provided all the required details and diagnostics results. I reminded the dealer that I provided them with oil change records, sitting on the front seat. Oops, we forgot says the dealer and they resubmitted the claim. Hyundai declined again and is refusing to reopen the claim.
Reviewed June 21, 2023
Apparently the salesperson H.B. lied on my application, I didn't test drive the vehicle. I was so shocked I got approved after working 3 weeks. I was so happy I cried the whole time. I told him all funds I have 900.00 that's all. He got me financed. Mrs. ** asked me if I like my new car. I felt stupid however, I said, "Ma'am, I can't tell you what color it is or what it is..." I'm still stuck crying because I'm in disbelief. I know I have no credit. 3 weeks later finance is taken back. Credit ran 50+ times. I did not know until I felt I had to turn the car back and reached out to a buy here pay here lot...
The gentlemen said, "Miss Jamel they did you in. You have 50 plus inquires on your credit. No one will touch you." They found new financing. I make my first payment. Car breaks down soon after... June 1st. Spent over 400.00 having this car towed in one weekend. Then 17.00 to 27.00 Lyft 6 days a week since June 1st. I have called several times just to be brushed off. One call back... However the sympathy given from a service hand was basically "oh and you didn't get the warranty. You can get it towed in... And we will fix it at a lower price", that's not an option... No call back.. My management/customer service/finance background told me everything I was going through was completely wrong. I was told by everyone to contact an attorney. That is not my intention to slander a company because of a few weak links. I just wanted somebody to explain to me for what reason should I not be upset about this major purchase failure/investment!
Reviewed June 20, 2023
December 1, 2022 took our 2029 Elantra to Patterson Hyundai/, Tyler TX to repair the wiring harness chewed by rats. The car was not repaired until 6/17/2023. Hyundai took 4 months to get the wiring harness to the dealer. The dealer took 4 months more to repair. Do not buy a Hyundai from any dealership. Hyundai will not stand by its warranty or service promises.
Reviewed June 16, 2023
My car recently seized while I was 4 hours away from home. After doing some research, I found there was a campaign 966 that involves knock sensors and a software update. I had it towed to the local dealership (where it still remains) and I am being told that this massive company cannot help my situation. I still have a loan on the vehicle, I always provided regular maintenance and feel like I am just a little person who has bought MANY Hyundai vehicles in the past and am totally getting screwed. I intend to contact every avenue (social media, corporate offices, etc) until this situation is rectified. This campaign should have been a recall and I should have been contacted. I may just be another little person who purchased your vehicle but I am about to make big noise for your company.
Reviewed May 26, 2023
I purchased my first Hyundai ever (a 2023 Hyundai Kona EV) on 12/8/2022 at Colonial Hyundai of Downingtown in Downingtown Pennsylvania. I have been driving Subaru for the past 16 years and was nervous but excited about my new fully electric car. I initially loved this car so much. It was definitely a different driving experience with a learning curve and I was very open to the new experience.
Unfortunately, things started going wrong within weeks of owning the car. By early January (less than a month into owning the car) the heat literally STOPPED WORKING, In January, I live in the NORTHEAST. I brought it to the dealership (where the service manager Mark was a totally rude, miserable, and disrespectful employee) where they attempted to fix it but were not able to get it working properly. At this point I had also mentioned a few other strange electrical abnormalities such as Bluetooth connectivity drops and lights, wiper glitches. They restarted the main computer and these seemed to improve.
On April 7th 2023 I brought my car in for its 5000 mile service. I again mentioned that the heat was not working. The manager told me that he had no one on staff that knew how to work on electric vehicles and that he “didn’t know what to tell me” while he was waiting for someone in the local area that would know how to service the car and potentially repair it. They were never able to figure it out.
After 3 full weeks of no resolution and driving a huge SUV that was lent to me by Hyundai and putting $70.00 in gas a week I asked for some sort of option to get out of the current car and into another EV since according to Mark the service manager at Colonial Hyundai told me that my heat issue was only the 2nd instance of this ever happening with the Kona EV. Dave ** (who is undoubtedly the most honest, sincere and trustworthy employee at Colonial Hyundai) helped me tremendously by helping to get me into a brand new Kona EV.
I ended up with a slightly higher payment which I am not happy about since it kills me to be paying over $620.00/month for car that does not work, I made a car payment on a car that I didn’t even have for a month, seriously? BUUUUUTTTTTTT, day 2 of owning that car, the HEAT DOESN’T WORK IN THIS ONE EITHER. I was told that all of a sudden this was a known problem and the heat system is causing an electrical short and the engineers at Hyundai are working on a replacement part to finally fix the heat. This was more than two weeks ago. I knew that going from owning a Subaru to owning a Hyundai was a downgrade but I never in a million years thought that the car would be of such poor quality and that the service and treatment by employees of Hyundai would be so deplorable.
I have not even mentioned that the salesperson (Zack **) who would not even be working there if his mommy and daddy didn’t work at the dealership, lied to me, messed up paperwork, tried to pressure me into buying when I was still trying to figure out financing. This has been an absolutely horrible experience from beginning to date. I am hard pressed to believe that this is the type of experience you want for your owner or any type of publicity you would want for future owners, but I am seriously at my wit’s end. I am about to find new financing because I literally don’t even want Hyundai to make interest off of my payments. What do you plan to do for your EV owners experiencing this issue? How can you sell Kona EV’s and not have any technicians at dealerships to service them. And guess what? They did nothing- told me that they would do nothing after selling me 2 brand new 2023 cars with no heat- do not buy from Hyundai
Reviewed May 5, 2023
I joined a friend on her car buying trip to College Station Hyundai, and while everyone we encountered that day was beyond pleasant, the follow up experience has been awful. As we were about to leave with her new car, we discovered that the Apple car play USB port didn’t work and was in fact pushed back into the dash. A few salespeople (NOT service people) attempted to pull this piece open to fix it but weren’t able to (although damaged some of the plastic in the process). They then told us to go ahead and drive back to Austin as no one from service was available and that it would be an easy fix for the dealership in Austin.
Long story short, apparently this isn’t as easy of a fix as they said or Hyundai’s service department is so wildly overrun that they don’t have time for a simple fix and her little apple car play problem remains un-fixed. Not only that, but College Station has stopped responding after initially trying to be so helpful and Hyundai corporate will no longer help her because she made a complaint. Not only would I not suggest this dealership, I wouldn’t suggest Hyundai in general as they don’t seem to put a lot of value in customer service.
Reviewed May 3, 2023
Our daughter's Hyundai Tucson engine died at barely 50k miles and I had to have the car towed to one dealership who diagnosed the issue as a warranty/faulty engine issue, however, they couldn't get to it for 4-5 months due to their backlog of engine issues. I then had the car towed to another Hyundai location 50 miles away and they were able to perform the repairs and get the car back to us in less than 2 weeks, total engine replacement - covered under factory warranty (we also had a 3rd party extended warranty). Problem is - I spent about $500 between the tow and the initial diagnosis and Hyundai is telling me refunds can take up to 120 days. 120 days? That's 6 months for those of you keeping score. WTF?
So your product sucks and inconveniences a customer for 2 weeks and you can't get a refund out the door in less than 30 days? This tells me all I need to know about this manufacturer. Not to mention, the first Hyundai dealership charged me a diagnostic fee that would have been waived had I left the car there for 4-5 months and allowed them to fix it. But because I wanted a more reasonable repair time and had it towed to another dealership, this is why they HAD to charge me the fees. Please, please, consider these things before investing in a Hyundai. There had to be a catch to the "great warranty" ...
Reviewed April 25, 2023
My mother's 2020 Hyundai Tucson has been to Hyundai three times b/c the engine light came on and the vehicle decreased on the highway when it was raining. I was in the car with her along with my kids. A truck almost crashed into us, and we almost got into a very bad accident. She has missed work and no one can’t seem to fix the problem or give her a rental car. She spoke with a supervisor name, Andrew and he was very nasty and disrespectful. He told her to go complain to Consumer Affairs, and showed no concerned about her almost getting into an accident. He also told her that they don’t have rental cars for cars like Hyundai only BMW luxury cars. How do you work at Hyundai in downgrade your own cars? Racism at its finest.
I’ve seen a lot of issues with Hyundai engines. Please reconsider buying a Hyundai. You will go through so much. Everyone that I know that has one has engine problems and Hyundai does not care if your life is on the line or if you lose your job because you don’t have transportation. We have contacted a lawyer, BBB, Hyundai case manager, lemon law lawyer sent over all the documentation and our own personal lawyer. Their customer service is horrible as well. Please if you care about your family and your kids life do not get a Hyundai.
Reviewed April 19, 2023
While Hyundai's warranty promises seem compelling, my recent experience with my vehicle has left me disappointed. Despite having a 5-year, 60,000-mile warranty and a 10-year, 100,000-mile warranty, my air conditioner stopped working at just 13,000 miles. I was told that in order to have it covered under the warranty, it needed to be repaired by an authorized dealer. However, no authorized dealer had an available appointment for at least a month, which was not feasible for me. As a result, I had to pay out of pocket to fix the issue. While I understand the importance of authorized repairs, this experience has left me with a negative impression of the vehicle and the company.
Reviewed April 14, 2023
We bought a a new car 2023 in November. We took it back to the dealership due to the driver seat making noises. It turned out that the mounting bracket is broken. Not covered under warranty. Blamed us for breaking it. They mentioned the bracket is strong and can’t brake easy, but also mentioned that even a water bottle can break it if it gets ajar. I’ve own numerous of vehicles, first time buying Hyundai due to reliability.
Reviewed April 6, 2023
Bought a brand new 2023 Hyundai Palisade with 3 miles on it. Malfunctioning started the day we came home. It has been in the shop 3 times and the last time it has been almost 2 months and counting for faulty computer chip. Customer service has not been any help in remedying the situation and almost nonresponsive.
Reviewed April 6, 2023
They completely screwed me over. I changed my vehicle payment to a week later than original due date. They still charged me on the original date! I live paycheck-to-paycheck and it left me with no money for food and gas. When I called to get it reversed, they basically told me there’s nothing they can do and I’m ** out of luck. There was absolutely no empathy from the customer service representatives. DO NOT BUY OR FINANCE THROUGH HYUNDAI!!!
Reviewed March 29, 2023
Since February 2022 I took my car to Hyundai about a recall on the engine that it was leaking oil and I constantly have to pour oil in the car. They checked my car and said nothing was wrong. Fast forward to November 2022 I was driving on i95. The car shut off with me and my kids on the highway. Come to find out that the engine was damaged to to the engine bearing rods. I tow the car to Hyundai of North Palm. They said Hyundai would cover the damages under the good will act and I would get my car back the maximum time 2 months. I asked about getting a loaner. They told me they don’t have any. And I’m not qualified. I contact Hyundai USA and they told me to get a rental and they would reimbursed me $60 per day. Ok cool.
So far I spend $3000 on rentals in the same time I have to be making the car payments and paying for the insurance. I went back to Hyundai and explained to them that I need a loaner because the rental cost is kill me a a single mom. I wasn’t expecting them to have my car until now (March) and I still don’t get it back. I got all the run arounds there could be. I was told that they are short on technicians. Another time I asked about update on the car they told me that the transmission is on back order. I went to the dealer where my car was and I was told by a manager on shift that he would work something out for me between Monday-Wednesday. Still haven’t heard anything from them. This is a very frustrating situation to deal with as a single mother that’s working and trying to survive.
Reviewed March 28, 2023
While they are in general decent cars, I am now on my 2nd Hyundai and both of them have required a new transmission after a few years. Even though they are fairly low-priced, the fact that there seems to be a guarantee that you will need to replace the transmission makes them more expensive to own. On top of that, Hyundai has set it up so that they can weasel out of covering you under warranty. I have bought both of my Hyundais used and when you buy them used, you only get the 60,000 mile warranty, not the 100,000 mile warranty that the original owner gets. It just seems like an easy way for them to get out of covering these large repairs that the car will seemingly inevitably need, especially given that approximately 80% of cars are the road were bought used. And that's not my estimate, that's from the bureau of labor statistics. I think they know that their cars have these issues and that's why they set it up that way.
Their customer service department is also frustrating to deal with. They just sort of repeat the same phrases over and over again rather than having any sort of actual conversation with you. They don't really seem to want to help - they just want you to go away. After dealing with this second transmission replacement (one on my first Hyundai and now one on my second), I will definitely not buy another Hyundai when this car dies. It's not worth the seeming guarantee that I'll have to get a new transmission.
Reviewed March 27, 2023
My 2020 Hyundai Tucson is still under factory warranty. People are not standing behind it telling me it'll be 3 weeks before it even gets in to get looked at and expects me to pay for a loaner vehicle out of my pocket when the vehicle is still under factory warranty. Absolutely ridiculous service. Do not buy. Do not trust them.
Reviewed March 27, 2023
On 1/22/23, I dropped off my son’s 2011 Hyundai Tucson for a knock sensor recall after receiving a notification in the mail. The car was running fine when I dropped it off, but within 24 hours of picking it up, the engine light started blinking and the car went into limp mode. I brought it back to Palmer Airport Hyundai, but within 24 hours of picking it up, it went into limp mode again. I brought it back on 2/1/23 and have been without the car since then. For the first month, I received a different story each time I called (admittedly lied and shared incorrect information).
Eventually, after emailing an executive at Hyundai Motor Manufacturing Alabama, I thought the situation would be resolved, but today after waiting over 2 months to have my car returned, today I was told that the warranty department declined the dealership’s request to replace my engine and I could file a claim with the BBB. I never asked for a new engine. I just need my working car back. The car was running fine when I bought it to the dealership in response to a warranty recall I received, the car was disabled by the dealership, and now I am being told, “Too bad, you can contact the BBB.”
Reviewed March 26, 2023
I waited for over 120 days for a state to state title, I spoke to 9 supervisors and 9 times they sent the title to the wrong address, and then when they realized it was at tax collector office then I needed a power of attorney, I use my vehicle to work, I could not work for over 3 months, no one did their job and the last corporate executive was rude and was not accountable for over 9 mistakes, I have never seen such incompetence in my entire 62 years, this is a finance giant.
Reviewed March 22, 2023
I was stoked to buy a Hyundai Ioniq in 2019. The sales rep did not even disclose that a spare tire was not included. I popped a tire in a bad neighborhood, and was stuck in the middle of the night. Then the reps at Hyundai can't speak English, and made multiple errors in my address, even when spelled out 5 times! They sent 2 different towing companies. First one was nice. Second one was awful. He wouldn't use Google maps to navigate to my address. Guy was a jerk. If this is your affiliates, I do not want to be affiliated with the Hyundai Brand.
Hyundai kindly offers free towing up to 5 years, but the worst part is... it is ONLY to a Hyundai dealership! That is three times as far as the place I needed to replace my matching tires. No longer loyal to this brand, and I do not recommend if you're a single gal. The Ioniq only gets good mileage the first year, and the factory tires are absolute junk and pop every couple weeks.
Reviewed March 17, 2023
Persistent engine issues - I've had to replace an engine coil every year. Product Recall Car Handle - Front door would lock and you'd have to crawl across to open it. Peeling & Chipping Paint - My hood has bare metal showing from their paint issues. CUSTOMER SERVICE IS TERRIBLE - I received an extended warranty notice for the peeling paint. I took immediate action and booked an appointment at Young Hyundai in Ogden, UT. The dealership turned me away and told me my car was out of the warranty period even though I was just notified. Hyundai Corporate has been utterly useless. They send automated replies and take no action. It's been weeks of trying to get this resolved.
Reviewed March 9, 2023
TLDR; Almost crashed my car due to a faulty alternator, paid out of pocket, have not been reimbursed after over a year. 3 years ago my Hyundai Veracruz died while I was driving and I almost crashed. After getting the car towed it turned out it was due to a leaking oil gasket above the alternator. I paid for the towing, alternator replacement and gasket fix.
1 year ago I found out that the oil gaskets were being recalled due to the issue that they were killing alternators so opened a reimbursement case. After 40 days they closed the case without any notice. I called the reimbursement department and they said I needed one additional document so I updated the case. This has now repeated 6 times. At the end of the last case they asked where they should send the check to and then closed the case without any notice. I've now spent dozens of hours corresponding with the Hyundai support lines without any hope of repayment. If you ever find yourself trying to get reimbursed for a recall repair, I recommend just buying a different car. You'll save yourself time, money and countless headaches.
Reviewed Feb. 28, 2023
Engine knocking, brought to dealerships, says needs new engine for $6,700. Was told this model by Hyundai is notorious for maintenance problems. I won't be buying a hyundai car again, and share this story with all my family and friends. Hyundai pls help me with cost to replace, even if have to split cost, to keep your brand name in good standing. Thank you.
Reviewed Feb. 14, 2023
Their service department is worst than any other dealer's service that I was used before. They told us to provide 3 years warranty for entire car part, but it is kind of scam. My car battery dead twice, but they just charged it and return back to me. Each charges takes 2 days, and they did not provide me any rental car. I asked them why not change the battery, and they said because the battery works after charging... They have no idea for the reliability of the battery, just tested bolt is work, so they return the original one...
Reviewed Feb. 11, 2023
I purchased a new 2021 Palisade Ultimate Calligraphy and I purchased an extended vehicle warranty for 8 years. Over the last 10 months the Vehicle has been in the shop for months at a time because of a check engine light issue. Everything in the vehicle worked fines when I dropped it off the first time, except we needed to find out what the warning was all about.
In the process, they replaced the Computer, the H2O Sensor, The Wire Harness, The Electronic Dash, and a number of other items. Every time the vehicle was given back to me a lot of new issues would pop up like the E-brake not working, or the Drive mode selector wouldn't change drive mode, the AutoStop feature almost made me get into an accident and the list goes on. As you can imagine I purchased this vehicle new and only one dealership has been servicing it. It's worth noting that I also have a 2019 Santa Fe Ultimate and not nearly the amount of issues (only the Blue Link Connectivity and the tailgate)
I believe the shop at the Jim Pattison Hyundai in Port Coquitlam, BC doesn't have qualified techs to work on this vehicle, and they pretty much ruined it. I can't prove that but if I am wrong like they suggest, then Hyundai made a Lemon. All of this happened when the vehicle was not 2 years old yet. I argued with the dealership and they agreed to buy the vehicle from us for a huge loss to us. I preferred to drive an unsafe vehicle that they didn't know how to repair. Given that the Extended Warranty had not kicked in, we asked the dealership for a credit on that as well and they told us that that would have to come from Hyundai Canada. I called Hyundai Canada several times and I keep being told someone would call me back but that they can not return the money back. I would not recommend you buy a Hyundai, I am now looking to sell my Santa FE as well. This company screws people with crappy vehicles and doesn't own up to their problematic vehicles.
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