About Hyundai Santa Fe
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I purchased a 2015 Hyundai Santa Fe brand new and the engine blew August 2021. It’s out of warranty, but I did have the extended warranty, luckily. The car is six years old and the engine shouldn’t have blown. I have always maintained the vehicle. I contacted Hyundai directly from their website August 13 and received an automated reply with a case number. I have since sent four emails following up with them, since, as of September 21, 2021 I’ve yet to have a response from them!! Nonexistent customer service directly with Hyundai. I would not buy another Hyundai. Being without a vehicle is extremely inconvenient. The car has been at the service dealer getting repaired for 45 days!
Hyundai had some of their models (2014? or 2015?) recalled because of engine problems. I believe they give a 100,000 mile warranty because of that fact. My mom was in the market for a new car and was looking at the new Palisade. Hyundai is selling cars above MSRP! That’s ridiculous! I changed my mom‘s mind and she bought a new Subaru. Which by the way sold under MSRP. A Subaru is rated great on consumer reports.
I am outraged with Hyundai. I bought a 2013 Hyundai Santa Fe Sport new. Until now I have not had any problems besides your normal everyday wear and tear. In November 2020 I had to have my motor replaced. Luckily, this was covered under warranty. However, I find it ironic that my Turbo has gone bad 9 months after. This all began taking place around August 15. We took it to our reliable mechanic and he told us it was the turbo. He said we should take it to the dealership. So, that's what we did. We told the service guy exactly what was wrong but he said no that's not it. $2500 worth of work later he told us it was the turbo and thought he was going to charge another $2500 to actually fix the turbo this time.
Unfortunately, we had to get nasty with them and they decided to take responsibility and eat the bill. We ended up picking up the car and having it towed to another dealership in Turnersville. I have received one phone call from the service guy and that was to tell me what was wrong and how much it would cost to repair the car. If I get any updates it's because I reach out and ask. This is not acceptable. He had no time frame as to when the car would be ready.
The dealership keeps telling me they don't have any loaner cars but I am next on the list. They have told me this for three weeks now. After three weeks of being in the shop I had to do my own research and find out when the part would arrive. I spoke to a very helpful and kind man named Terry. He told me the part would not be in until mid October but he gave me the customer service number. I called them and they filed a claim for me. Just like everyone else, I was told it would be within 10 days and I would receive a call from a case manager.
Needless to say I did not receive a phone call. I had to keep calling and emailing until a case manager finally called me. I have only heard from her once. It has been a month without a car and looking like another month to go. I am still calling and emailing trying to get some help. As everyone has said, their customer service is the pits. As a teacher, I am required to respond to a parent within 24 hours of their request. Where is that with Hyundai?
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I have owned my 2013 Santa Fe for 8 years, and for the first 6 it was the best vehicle I have ever owned. Two years ago the struts were replaced (out of market variety) and the car never rode the same again. With every small hole/depression in the road it felt like the front end was falling apart. The dealer always claimed that everything was fine. That was not the case. During this hot, humid summer the AC began to act up. There were days when it worked fine and then days when it only blew hot air. The first trip to the dealership was a bust because the AC worked fine for the three days they had the vehicle.
The next time it acted up I was able to get the car to the dealership so they could work on it while it was malfunctioning. After two days they had to contact Hyundai Corp. for advice as they could not determine what was wrong. The final diagnosis was that a wire was loose in the harness that houses all of the connections to the computer. Instead of being able to replace one wire the entire harness would have to be replaced at a cost of almost $4000! I am not sure how the average consumer can learn about these hidden problems with a car but perhaps reviews can help.
My 2019 Hyundai Santa Fe story: 22,000 miles, still way under warranty, Nov 23, 2020, heading from Orange County, Ca to Fountain Hills Az, I was stopping in La Quinta to visit real estate clients and have lunch with them before continuing to Arizona. In La Quinta my Santa Fe starting making loud noises and sputtering as if to die, I limped the vehicle into Hyundai of La Quinta, the service advisor tried to test drive the car, he experienced the same thing, Said they were slammed and wouldn't get to it for several days, I asked for a loaner, none were available, as asked about rental companies they used, I called both companies and was told the same thing (because it was Thanksgiving week, all vehicles were out and not expected back till the week after thanksgiving).
I called my clients at PGA West and advised them of my situation, they said they would come down and pick me up, we proceeded to lunch, at which time they offered me the use of a Lexus RH350, long story short, I used their vehicle for 23 days, had it fueled, detailed inside and out for Covid sanitation, still while paying my own vehicle monthly payment & Insurance payment, all told I spend $ 1300 of which Cole customer service at Hyundai National USA said he would reimburse me $296.
I've bought 3 Hyundai vehicles before, service them religiously at the dealerships, but when their Transmission went out, they don't owe you anything, the initial contact with Hyundai national was rude and condescending, their warranty sounds good but read the fine print and I hope you don't breakdown near a travel holiday as I did, I've bought my last Hyundai, My 820 Fico and perfect payment history means nothing to Hyundai!
I own a Hyundai Santa Fe Sport Limited 2015 with the 2.0T engine and I have an 8" screen with GPS system, so the main screen is controlling the access to everything on the car, from the GPS setting to audio, radio, heating and cooling system as well as Bluetooth. After 4.5 yrs only, the system starts to have problem, there is an operating system and it starts taking time to load, showing error screens, and then being in an endless loop (loading loading until the end, then the screen flickers and restart the loading process again). At that time, it might take 10-15 minutes before the OS loaded and I have access to all the controls. Then as the winter comes, it is getting worse and worse and takes up to 30 minutes to get into the system.
I went to the dealer twice and they tried to reset the system, it didn't help, on the 2nd time, they tried to fix it but finally they determined that the whole unit needs to be replaced and they informed me that the warranty on the "radio" unit is only 3 yrs, so I will have to pay for the replacement of the unit which is over 1000$ for parts and labour.
I found that it is not normal that I lost access to all those controls only after 4.5 yrs, so I tried to contact Hyundai Canada and after 2-3 attempts, they kept saying it is out of warranty and will NOT replace the unit for me as a goodwill to keep a customer. Not even when I offered to pay half of the repair and they pay for the other half. I'm very disappointed with this because this "radio" that they talk about is actually controlling everything on the car, not just the radio and I used the car for over 8 months without any access to those controls nor the GPS (it was the covid time too so I waited). My 12 years old Infiniti G37 has a similar central system with GPS and it is FLAWLESS, it loads every time.
I lost faith in Hyundai cars' quality as they don't even care about your as the customer and would only apply it by the book (3 yrs warranty). I tried to tell them that the warranty period does not mean the life duration of a product and they just don't get it. Your electronics at home are only warrantied for 1 year but it doesn't mean they HAD to break after 1 year? This is clearly a bad sample that I got but they won't fix it. Anyway, I was planning to buy another Hyundai car after this but I don't think this will happen again. They lost me as a customer. Bye bye Hyundai.
I bought a new 2018 Santa Fe Sport in 2018. It ran fine for first 11000 miles. After major software upgrade in 2019, my car broke down 4 times in 7000 miles. The car suddenly lost power while climbing the slope on freeway. It is dangerous. It can be hit by any car after me. The car cannot run and need to take to the dealer for service. The same Knock Sensor problem cause the car breakdown. I cannot take my car for my trip. It can break down in the middle of nowhere. I waste my money for an unreliable car for touring in US. Every time I take the car to service, no one can tell me the cause of the problem and give the car a final fix. Even Hyundai does not have a solution for my car problem. I can foresee the next breakdown soon. It is a lemon car but Hyundai Customer Service Department does not take any action after complaining to them.
I own a Hyundai Santa Fe Sport. I purchased it in 2014 and I just loved it. Until it started falling apart little by little. The front seat panels keep breaking (Hyundai told me I was getting in and out of the car incorrectly...really?!) and then, driving down the highway toward Hamilton in June 2018 - the engine just stopped. No lights, nothing to warn me, it just started slowing down very quickly which at 100 kilometers per hour is very jarring. I managed to get onto the shoulder in the most dangerous spot of a highway, an off ramp. I won't bore you with the details of how I got out of there and how a police officer gave me heck for not trying to get to a safer place...(really?!) and I had it towed to my mechanic.
Diagnosis - engine is dead. Hyundais are known for this, let's contact the company. Nothing. "It's not our fault". I sent a letter to Donald Romero, the President and CEO of Hyundai Canada. Nothing. No response, zip. I needed my car for work so I personally paid the $6,494.19 for a used engine. Still no news from Hyundai. Local manager "Not our fault". September 2019 it happened again! Again on the highway. This time towed it to Hyundai in Nepean and they were marvelous. Replaced the engine, paid for everything including a rental car. The manager said they knew they have a problem on all cars prior to August 2019 so they now just fix them.
Now, Oakville Hyundai "knew" they had a problem back in 2018 but they figured they could avoid paying by saying "not our fault". I have since sent a letter to Donald Romero once again. Guess what? Still no response. I want my $6,494.19 back. IT IS THEIR FAULT, they have admitted it by replacing the 2nd engine. I could have been injured, died and I get nothing from Hyundai. I am totally frustrated and so disappointed. I really loved my car. The whole world knows that Hyundai engine blocks were made of a poor quality aluminum that eventually disintegrated into the carburetors. They have since improved the engine blocks. It is now time to support your customers by paying for the replacement of the poorly made engines.
Really like the Hyundai Sport however if you want to buy a new Hyundai it appears tires Hyundai uses are minimum standard to save money. Mine have made road noise from the start. I've had rotations and alignments, complained to Kumho Tires and they say it's a dealer issue. Hyundai says it's a tire manufacturer issue. Meantime I have a new vehicle with loud road noise and not a smooth ride. Suggestion if buy a new hyundai get it in writing that hyundai will assure mfg coverage on your tires or you could pull a report on the new car tires from get go and if they are poor rated make hyundai change them out before you take delivery. Wish somebody had written this before I bought mine.
Working with Hyundai Dealer who is taking care of issue with Hyundai Finance. Didn’t enjoy the experience or time involved, but will live with the final result.
My wife and I traded in a Leased 2016 Hyundai Tucson Sport (w/ low mileage - 15K) on 11/15/19 and purchased a NEW 2020 Santa Fe on that same date. We didn’t realize that after dealer got the payoff from Hyundai Finance, that it was our responsibility to contact finance company to stop the monthly automatic lease payments from being taken from our bank account. On 11/15 and then again on 12/15 we had 2 additional payments taken after the leased vehicle was PAID OFF ON 11/15/19.
Hyundai Finance refuses to refund our 2 - Payments. We feel that the dealer should have informed us that it was our responsibility to contact the finance company to stop the auto payments and they should have handled the refund process since my family has been loyal Hyundai customers for 18 years having leased 2 cars and purchased 7. I’ll never do business with Hyundai Finance and I will never purchase another Hyundai.
1. I am writing this in regards to the most unprofessional experience I've ever encountered dealing with Hyundai! I experienced a malfunction on my 2014 Hyundai Santa back in October 2019, I had just luckily dropped my great granddaughter off at work, when my car completely shut down and went off to the side of the road. I had it towed to the Gurley Leep dealership, out of my own pocket. They told me there was a recall on the engine. I got a rental. Now in a 90 day period I had talk to Hyundai on numerous occasions about getting reimbursed for my rental, that I used my credit card for, and all they could tell me was that everything was still in process. Just a few weeks ago I called again, and someone finally told me that they were waiting on my credit card statement, that I needed to send that in. THEY NEVER TOLD ME THAT BEFORE WHEN I WAS CALLING! I FAXED EVERYTHING! AND STILL NOTHING!!!
Hyundai Santa Fe Company Information
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- Hyundai Santa Fe
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