The Hyundai Santa Fe is the company's first SUV and was released in 2001. Read more Hyundai reviews to learn about other models.
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We have been very happy with the 2015 Santa Fe the we purchased in York, PA and when we moved to the Wilmington, North Carolina area we had serviced at Parkway Hyundai. Initially we were able to easily get a service appointment - now we need to do more advanced booking as appointments have moved out. The service and responsiveness had always been good - until recently.
The light went on for standard service so I called and made an appointment. Before I was to bring it in the engine light went on. I communicated it to the service department so it would be addressed during my visit. Upon arrival I was informed there would be a minimum charge to utilize the diagnostic process and than any additional cost to fix a problem would be discussed. I was informed that the engine light went on because it needed to be updated The cost to address the engine light - was $100 which was addressed by the update. My questions were why do I need to pay $100 to find out I need an upgrade - and what was the value of the update.
I asked the Customer Service person - Josh ** - and it was basically its the cost to make the light go off. I sent an email to the General Manager Mary Margret ** a day after the service asking for an explanation (about 6 weeks ago and have not gotten any response I responded to the standard customer service follow up issued by Chris ** in Customer Service and the answer was not address but forwarded to Phillina **, Service Director to address. Although I have sent a few follow up emails, as of today I have not gotten any response.
As a final note, the standard service light that initiated the service - was still on when I got the car - I was told it would go out within a few miles. I live 35 miles from the dealership it never went off. I called and they walked me thru how I could adjust myself so I did not have to make another trip back to the dealership - which I appreciated. Isolated incident or downward trend - not sure. But there is never a good excuse for no follow up. At this point it was not the answer but the lack of response to close the loop on the question - there might be a good reason - but I have no way of knowing it. One final detail was the original reason I went
My 2019 Santa Fe is less than a month old, and has left me stranded twice. The 1st time, was in a drive thru at Wendy's. I had to be pushed to the side. The car quit running and wouldn't start. The Dash started blinking like a UFO saying no key recognized, and to check numerous systems. I had to jump the battery, and ran the "bypass" 10-12 times. Finally it started. I went to a local Hyundai dealership, but the service area was closed. They didn't know what had happened. 2 weeks later, it happened again. This time, it wouldn't start at all. It had to be towed to a service station, and I am carless, after buying my first brand new car. The manager and employees at Chillicothe has been very supportive, but I am a new car owner in tears.
Bought a 2019 Santa Fe Ultimate this October with a ten year electronic rust proofing warranty. In less than two months I see rust in the center of the wheel hubs. No one at the dealer understood how the rust proofing device worked and I was not provided any solution to this problem. I paid CAD $65,000 for the vehicle and it rusted in less than two months under 1500 kilometers! Their claims of having a much superior steel because it is forged at Hyundai's own plant, on reflection sounded just an empty sales gimmick. The way they sold me the 10 year electronic rust proofing warranty and the way the story changed on my first visit to the dealer is very disheartening. I hope someday the concept of full disclosure becomes the law.
My 2013 Hyundai Santa Fe has been at the Key Hyundai dealership located at 4660 Southside Blvd #100, Jacksonville, FL 32216 since October 29th or 30th of 2018. On October 28th, my vehicle completely stopped working while I was on a main road driving to church. I had it towed to the nearest mechanics shop for free by my car insurance but had to pay them to diagnose the issue. I was told the engine was completely seized up and that it would need to go to the dealership. I paid to have it towed to the dealership and paid the dealership for a diagnostic test as well. After much investigation, it was determined that the vehicle is not under Hyundai warranty, as I purchased it used from another dealership, and it just passed 100k miles, but I did purchase an extended warranty plan through Fidelity, which thankfully is covering the engine repair.
Unfortunately, in these past 7 weeks, I was only approved for a loaner car through Key Hyundai for 10 days. I have rented a car through Enterprise twice now, and am currently borrowing a car from a gracious friend, but she needs it back at the end of this week. I am being told there is no end in sight for the engine on back order. I have read many other complaints online of people having to wait months for their engine to come in, and have also joined a Facebook group full of people who have waited months to have their new engine installed. We are a single car family, commute for work, and are getting desperate. I can no longer afford to rent a car on top of making my monthly payment and insurance for a car that isn't even in my possession and won't even start up anyway.
I desperately need a rental car to be covered by Hyundai or a loaner car from the dealership until my repair is done. In addition, I am concerned about flat spots on the tires and the battery from sitting for so long. I have contacted the dealership's general manager, Hyundai customer service, and the Florida state senators consumer contact Jake **, as many have done in the Facebook group.
After owning a Hyundai Tucson, which seemed reliable, my husband and I decided to upgrade to a Hyundai Santa Fe. On October 2, 2017 we were traveling with the cruise control on at 65 miles per hour when our Santa Fe began to make a noise coming from the engine. Without warning the car shut down 20 miles away from the nearest town and started smoking. No engine lights came on or anything. My husband raised the hood of the car and noticed the engine was on fire and quickly put it out. Keep in mind that my 16 month old baby is strapped in the car seat.
We were towed to a Hyundai dealership in the nearest town and as soon as the mechanic raised the hood he knew the engine had failed. He said it would cost us around $6,500 for us to replace it with a used engine, and couldn't guarantee that this wouldn't happen again with the replacement engine. As a young couple just starting out, and still owing $14K for the vehicle, we don’t have that kind of money and as our sole vehicle this has put us in a tremendous bind in working out the logistics of how we both will get to work as well as daily activities. We have contacted Hyundai, but they tell us they aren't responsible for the issue since there is not a recall.
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Let me preface with this 2018 Santa Fe Sport vehicle is my 3rd Hyundai. Please explain to me how and why we can be told that a wind noise coming from the windows of a brand new $36,000 vehicle is to be accepted as performing as designed! Apparently the lights on the mirrors are deflecting wind to the window. We've had it to the dealership who tried a new seal with no improvement so they removed that. We were told to contact consumer affairs who closed our case as the vehicle is performing as designed! When did defect become a design? I contacted the sales manager who said he would look into the issue and get back to me... he has not. The sale has been made and that's all they care at Obrien's in Fort Myers Florida? Husband says next vehicle will be a Cadillac. Done with Hyundai.
I bought a Hyundai Santa Fe which was 5 years old so just out of warranty but it only had 40.000 miles on the clock. After 8 months the car Just cut out, no warning, nothing lit up on the dashboard and the hgv behind me only just managed to stop. This carried on for a couple of miles whilst I tried to limp the car home but no luck. Breakdown service rescued me and managed to get the car back to Hyundai who quickly distanced themselves from the problem saying it was my bad luck. The car would now cost more to fix than what it is worth so I’m left paying for a heap of rubbish that doesn’t run. Hyundai are thieves and all I can say is at least Robin Hood wore a mask.
Brand new Hyundai Santa Fe 2015. I'm 2nd owner. Paint is peeling rust on the roof. Only 58,000 miles. Hyundai doesn't want to fix it. I'm ready to file another lawsuit against Hyundai like the one filed on 2017. If you have the same issue contact me. This is nothing new. All vehicles made by them have the same issue. Now I feel shy to drive this thing. Full of rust in the streets and new paint falling every day and a car that I'm paying every month. Never ever buying this piece of trash ever again. Hyundai sucks. Also still under corrosion warranty but Hyundai doesn't want to cover the fix or replacement of the vehicle because they say corrosion is too small. Little dots. I bet by the end of when I finish paying this car by 2023 it will be a piece of rotten trash full of corrosion.
I bought the car for $500. It was the price that lead me to this purchase. However, once I owned the vehicle, I loved it and the way it drives and the spaciousness of the interior. Not too big. Perfect sized SUV for us. My children are grown up and I now have a husky and two rat terriers to tote around. They love riding around in the Santa Fe. The stereo doesn't work properly. However, you can plug in an aux cord and play music from another device. Other than the stereo not working, it has been a great purchase.
My Hyundai Santa Fe has great tushy-warmers and after-factory backup sensors. It also gives a comfortable ride, and I like how high up I feel in it. I can see above the traffic. I feel safe in this car because it has a high safety rating. It is over 10 years old and still handles well. However, I wish it had built-in backup sensors, because the ones I had installed no longer work. Also wish it was Bluetooth ready, so I could connect my iPhone and talk hands free.
I have found the SUV (Hyundai Santa Fe Sport) to be economical, reliable and full of many built in safety features. I have had this make of car before that provided me with more than 200,000 miles of service. I have owned several other makes that don't have the style and features my Santa Fe does. I like the comfort and I have found the acceleration to be wonderful and the eco system great. However, I would improve the overall miles per gallon economy and include lane departure and front end braking. I also would add back seat climate control, front end alert and lane deviation warning.
My Sante Fe was my favorite car ever and I loved the way it rode and drove. I needed all wheel or 4 wheel drive for the snow in the area. It was also very roomy, so it fit 5 people comfortably, even with the car seat in the back. But it would've been nice to have a remote car starter. I also would have liked to have separate heat and air settings for the back seat. Nonetheless, I would buy another Hyundai Santa Fe in a heartbeat.
I thoroughly checked out everything about the Hyundai Santa Fe's Carfax report and I researched different SUVs on the internet. This vehicle keeps me up a little high, but not too high. Just right where I want to be. I love the heated seats in the winter and they don't get too hot in the summer. It is a smooth ride both in town and highway driving. It gets good gas mileage and handles pretty good in the snow. I have been run into a ditch by another vehicle and even without the vehicle having no 4WD I managed to get out the ditch without any problems. However, I would have more lighting by the heating and air controls. There is lighting on the screen but none on the buttons and you can't see them very well at night. Other than that, it is a really great vehicle and I would both purchase another one, but I would recommend it as well.
I love my 2011 Santa Fe. I chose this vehicle because it was within my price range, the brand was a reliable one, the car was only on the lot for 2 days, it had most of the features I wanted and I liked the color. I also like having the compass on the mirror and the electric driver seat reposition feature. The size of the car both inside and out were important as well.
I love the way it handles. I have had very little problem with it and the few that I did have were solved quickly. It gets decent gas mileage around town and when I was going 299 miles every other week on the highway, it got even better miles. However, my vehicle did not have the dual controls for the heating/a/c system when I bought it off the lot and I would have that feature more than any other. I also would have a backup camera in my next vehicle.
Driving down a street 35 mph, the 2013 Tuscon engine made loud sound all the lights came on and car shuddered and would not drive. Moved to side of road and towed to dealership. Theta-ii engine seized. Not repairable. Dealership and manufacture refused to help in any way despite known problem. Recalls has been made on this same engine in the Sonata and Santa Fe but not the Tuscon. Eventually traded in as cost to replace engine with used engine (no new ones available) was prohibitive. Received trade in of $3500 Blue book value $9000. Manufacture was nonchalant and said they could not help us. We asked about the warranty and they said their warranty is only for original owner. We went to a Hyundai dealership and did not find that information anywhere! Dealership offered to sell us a new Hyundai. Will never buy their products again.
The 2018 Hyundai Santa Fe Sport has the best warranty in the auto industry, deservedly so. The brand is the ONLY one which, in one year, had NO recalls whatsoever for ANY reason. It's the first brand new vehicle I've owned in 16 years, and the advancements in styling, build, electronics, handling, and safety features are stunningly impressive. Gas mileage is double my previous car, travels farther and more fuel efficiently, and is eco-friendly as a result. For years I've wanted to acquire this vehicle, and haven't had one single reason to regret doing so. It will be the last car I ever buy... I expect it will last that long!
It is well built and lots of room. All the latest updates. Some dealers will really work with price if you are patient. Hyundai Santa Fe Ultimate 2017 is a very good value.
The only problem I have had with the Hyundai Santa Fe is with the dimmer switch. If you hit it a little off center you turn the lights off. This was scary. One other thing is that the seat belt does not always retract when exiting the vehicle and then gets caught in the door.
We have three Santa Fe. Two is AWD, only thing I find the electrical is not that great. Though, minor. But parts are not cheap and hard to find online at a decent price. I go through my friends that has shops to get me a better price.
Car like ride, good gas mileage combination local & highway, 20-27 mpg. Fairly easy to maintain/Repair for D.I.Y. and Parts readily available. Also, Hyundai Santa Fe has 5 star safety rating for 2008.
Hyundai Santa Fe has paint problems. Paint chipping off the hood and roof. Bought the vehicle new in 2014. I have owned cars upwards of 20 years old, and I've never seen a paint problem anywhere close to this one, especially after just 4 years.
Safety Recall - Metal Debris from factory machining - Recommended oil is synthetic which I continuously run in my Santa Fe. At the time of recall I asked what the recommended oil is and was advised synthetic. When I booked my appointment for the recall I asked that synthetic was replaced as the oil and filter would be removed during the recall. I was told by Hyundai Canada and the dealership that regular oil would be put in and that I would need to pay the difference. My complaint is that I put the recommended oil in the vehicle as per Hyundai manual yet during the recall Hyundai would not replace with the recommended synthetic oil. I purchased, via Walmart, synthetic oil at a cost of $49 for the recall and would like to be refunded for the cost of synthetic oil. I am a returning customer to Hyundai. This is my second Santa Fe. Will not be a returning customer if not refunded.
I ordered a 2014 Hyundai Santa Fe lease in 2014 that included a hitch for my boat. The salesman assured me it had one. Took delivery and the hitch had to be added at a "discounted" rate to me of $500. Turned in my lease and, unlike GM, Ford, Jaguar, Chrysler (any other manufacturer I had leased from) Hyundai charged me a $400 fee just to turn in the car. In addition to that, they said I had missed a payment a year earlier by over 30 days (which I could have since my computer was replaced about that time and that's where I keep all my monthly obligations). They reported it to the credit bureaus. The only black mark in 50 years! Actually... I had two... my first and LAST Hyundai... never again.
I leased a 2017 Hyundai Santa Fe Sport with Blue Link subscription for 1 year. I called blue link customer service to see if there was any special discount they may have to renew my subscription as the service is very expensive. An agent offered me 40% off, however, he wasn’t able to apply it on his end, he said a supervisor will call me to do so in 2-3 business days. No one called. I called several times but all I get was the same response over and over again. It has been over a month. I decided to pay for the service online, which takes 24 hours to activate. 24 hours passed and no activation. Call back blue link, a reset was done, still not working. The agent submitted a request form for service expedition, which they say takes 3-4 weeks for someone to get back to me, or my other option was to take it to the Hyundai dealer to change the interface system...
At this point I was soo frustrated with all the incompetent service and all the running around I am getting. I decided to call the dealer and showed up, only to be told that they are only open Mon to Fri and I will have to leave my vehicle there for the whole day. I will never lease, or buy again from Hyundai or even use their blue link service again. There is no accountability, no follow up, and no guidance, and their customer service Dept is very inefficient. I emailed MyHyundai customer service and MyHyundai consumer affairs dept regarding this issue with no response.
My wife and I currently own 2 Hyundai vehicles, a 2013 Sonata and a 2014 Santa Fe Sport both of which use the 2.4l motor. Our issue began on night of 11/12/17. We were returning from visiting family in the Tampa area and a few miles from home our Santa Fe Sport began making knocking sound. At first I thought that something was possibly stuck under the car, or around the driveshaft, but upon arriving home realized the knocking was coming from the motor. On the 13th I dropped my vehicle off at a local mechanic for a routine oil change and to ask him to try and determine what the noise was and how to address the issue.
Being in sales I have the oil changed in my Santa Fe Sport every 3-4 weeks as I drive over 30,000 miles a year and rely heavily on my vehicle to earn a living. The mechanic reported back that he thought it was a bearing within the motor and that he did not recommend me driving the vehicle as it could potentially blow out the side of the engine block and seize the motor completely. At this point I had the vehicle towed to a local Hyundai dealer for a diagnostic to be completed. The diagnostic resulted in the dealership informing us that my entire engine needed to be replaced! They reached out to Hyundai Motor America in an attempt to try and have the engine covered under warranty or recall notice. This request was ultimately denied because I was not the original owner and therefore was not entitled to the 100,000 mile warranty and I was also informed that my VIN did not qualify for the recall from earlier in 2017.
Upon further research and found that the recall, which impacted my wife's vehicle, was released earlier in 2017 for the 2.4l motor in 2013 and 2014 Sonata and Santa Fe Sport vehicles. They were being recalled due to engine failures caused by a machining issue that caused bearing wear and then premature engine failure. When I inquired as to why the Santa Fe Sport was not covered under this recall, as it seemed to be my exact problem, I was told that my VIN number was not on the recalled list and therefore would not be covered and that was all the information anyone could provide to me. Upon attempting to escalating my concerns at the dealership level was told that there was nothing else that could be done and I was instructed to reach out to Hyundai Motor America and file a case and report back to the dealership, which I did.
I was informed by the agent at Hyundai Motor America that my case was already marked as a final decision and that nothing could be done, there was no one else I could speak to, no one to override the decision, nothing. The only thing I could do was reach out to Hyundai Motor America via email or written letter. So at this time I have a 2014 Santa Fe Sport with less than 100,000 miles and motor that needs complete replacement due to a bearing failure that is a known issue and has already been involved in over a million recalled vehicles.
I purchased the Santa Fe Sport at a used dealership with 21,000 miles and have documented proof of my oil changes, as I expense them for my job and do not neglect my vehicle, but none of this mattered to Hyundai and I was provided an estimate to repair my vehicle with a refurbished motor for $7,867.66! At this point I am at a loss I can either pay the nearing $8,000 repair bill or I can trade in the vehicle at $3000 toward something else and take a massive loss. This is a known motor issue and I feel it was something that should have been covered under recall. I feel that I cannot be alone in this issue.
In November 2016, I bought a 2014 Hyundai Santa Fe Sport 2.0 Turbo with 40453 mile from a local dealer. On a family road trip on June 3 of 2017, my car without warning started rapping and knocking and eventually seized up and left us stranded on the side of the road. It was towed to the nearest Hyundai dealership. Turns out there was a pending recall on the motor in which due to a faulty manufacturing process metal pieces were in my engine causing it to fail. After 72 days, a motor was located and installed and I was able to get my car back on August 17. On September 19th, my car started to have issues and I returned to my Hyundai dealership in CT. They kept it for a week and made several repairs with instruction to return the following week to complete a repair on the 4 wheel drive. I returned as instructed and complained that my vehicle was still giving me an intermittent problem which seemed worse in the cold.
They told me the problem was a Turbo lag that could not be fixed. I complained to Hyundai USA and they agreed with the dealership that it was a turbo lag due to poor design of the vehicle - the vehicle is too heavy for the turbo and I should just always warm my car up or know that it was going to have this problem... The car will not accelerate over 20mph while the tachometer revs up to 7000 rpm. This caused a safety hazard as we tried to enter 495 in Massachusetts and could not get out of the way of cars speeding by us. In my frustration, I googled Hyundai problems and saw several complaints with Hyundai's that performed the same way. One complaint included a video of their vehicle doing the exact same thing as mine and they said after they repaired the "wastegate actuator", they no longer had any issues.
I called the dealership and asked if that could be my problem and I also contacted Hyundai USA to tell them that I was still having a severe problem and would like to have the wastegate actuator looked at. The service advisor at the dealerships response was "that could absolutely be the problem, let me do some research and I'll call you back. Its still under warranty, don't worry". Have not heard back from him, but I have heard from Hyundai USA. Hyundai USA says they contacted the dealership who said they checked the actuator and it was fine and that there would be no further repairs to my car unless I paid for it myself.
The mileage on my car is 52400 and the warranty is supposed to be til 60,000. They will not pay for any further repairs as they say there is no problem with my car. There is definitely a problem! The repair order from the dealership does not list any work on anything to do with the Turbo or Waste Gate Actuator or that it was inspected.
When we bought our brand new Hyundai Santa Fe the salesperson told us we had a bumper to bumper warranty for 100k miles. After not even a year my vehicle had rust on the hood. I called Hyundai and they would not cover due to paint having a separate warranty. When I told them I was told bumper to bumper they told me I should have read the 20 pages of documents they gave me. I assumed they would be honest and I didn’t need to worry about reading every last page of the agreement. I told a friend of mine who also owned a Hyundai about my dealings with Hyundai and he was told the same thing bumper to bumper for 100k. No one year vehicle should have rust on it! If you buy a vehicle from Hyundai I pray you never have any issues and need to call customer service because they are TERRIBLE!!
The last encounter we had: just needed to know process required for selling our vehicle which still has financing, a copy of title, and letter stating car would be paid off once we sold vehicle to private party. You would have thought we were speaking a different language. No one knew what to do and we were actually hung up on THREE times because no one felt like dealing with our requests. I finally had enough, after being on the phone for almost an hour, decided to call back one more time (now it was 10 minutes before they closed) and asked immediately to speak to a manager. She asked me a ton of questions for the next 6 minutes and then proceeded to tell me they were closed and if I wanted to speak to a manager I would have to call back tomorrow. I can’t wait to sell my vehicle and NEVER have to deal with Hyundai again.
I can’t stress it enough, do not buy a Hyundai! I thought saving $10k on a new vehicle would be worth it. If it’s too good to be true it probably is!! My car is only 5 years old and is worth next to nothing now! These cars do not hold their value and this company is TERRIBLE to deal with. If I could give them a zero star I would!! I am so dissatisfied with them and I never write reviews! Buyers beware!
Santa Fe - I bought this car at 30,000 miles and have had non-stop mechanical issues with this vehicle. About 1 month ago all my oil basically just fell out from under the car. I had it towed to the dealership and was told it was a plug in the short block that was faulty. I asked what the remedy was and they said basically you need a new motor. The plug cannot be fixed on these, you need to purchase a new motor. Who builds cars like this... HYUNDAI does.
I contacted them and told them of this defect and I said even though I'm the 2nd owner you should fix this defect. So they jerked me around for about three weeks and then said no they won't stand by their product. So, now my sole hobby will be to make sure the world knows about Hyundai, oh... By the way these Santa Fes are just glorified Kias. They are basically interchangeable parts wise. If I had know this I wouldn't have bought this car. Just know that Hyundai puts out small defects on their motors that will require you to replace the motor, no kidding!
I was having trouble with my 2014 Hyundai Santa Fe Sport. It was leaking oil at an alarming rate. I would go for an oil change and 2 weeks later, I would not have any oil in my car. I didn't understand why my oil light never went on, why no one could locate the leak, or why my Blue Link was not reporting any issues with the engine of the car. My car ended up catching on fire. It was a devastating experience, the car was not even on, it was fully engulfed within the time of me going into a convenience store to get milk. When I look at my Blue Link report, it continues to tell me, that everything is all good. Right down to the tire pressure being good, and I watched those blow up in the fire.
Hyundai is a very reliable automobile manufacturer. The Santa Fe Sport has exceptional power for a four cylinder crossover and provides good gas mileage. It is much roomier than the Tucson, yet not as cumbersome as the full-size Santa Fe. Comfortable for traveling long distances and has plenty of leg room in the back seat. Perfect for my spouse, my beagle, and myself.
Hyundai Santa Fe Company Information
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