Hyundai Santa Fe

Hyundai Santa Fe

 3.6/5 (1212 reviews)

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Overall Rating3.6 out of 5
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About Hyundai Santa Fe

The Hyundai Santa Fe is the company's first SUV and was released in 2001. Read more Hyundai reviews to learn about other models.

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 22, 2023

Paint peeling on hood. Hyundai sent letter to extend warranty to cover it. When we tried to have vehicle evaluated we were told the warranty was expired. Have contacted Customer Care. Followed all steps and no response.

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Verified Reviewer
Original review: March 31, 2023

After Hurricane Ian in Florida last September Hyundai set up a Hurricane relief program to help with paying the Insurance deductible on your vehicle if it got damaged in the Hurricane. Well I had to fill out forms plus send Hyundai a copy of my invoice from the car dealer that showed the repair plus the deductible cost. That also was sent to Hyundai with the other paperwork to get reimbursed for the deductible. This was in early October of 2022. Well I have been calling Hyundai Corporate constantly since October to find out when the check would arrive. Customer service would put me on hold and check the case Number that Hyundai set up. Sometimes they would get back on the line and say it takes awhile to process the claim and, "You should receive payment in maybe 1 to 2 months." Not happening. Sometimes they would just disconnect the connection. They would never call me back.

Well it is March 31, 2023 and still no action taken. Now when I call they cannot find the case number and some calls they say the case is closed and other calls they have said there is a new case number, which they give me and Customer service will see it, put me on hold, then the line gets disconnected. I own 2 Hyundais and have bought 8 Hyundais over the years total. One I have know is a 2021 and the other I just bought 2 weeks ago a 2023 Santa Fe. I will never buy a Hyundai again and will spread the word to all the people I know. I buy cars every 2 years sometimes 2 cars in one year and have a lot of friends like me that like to buy new vehicles all the time. How dumb for Hyundai to ignore a great customer. My Dealer has contacted Hyundai also about this and tells me they cannot get anywhere with them either.

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    Verified Reviewer
    Original review: March 6, 2023

    I purchased a lightly used 2017 Hyundai Santa Fe in 2017. It was the 4th Hyundai I've personally purchased in my life (the other 3 were purchased new). I let the salesman talk me into this one because he assured me that it would run well for the entire duration of my loan, and beyond. (He specifically said there wouldn't be anything major until it hit 200k miles). I had the Santa Fe serviced at Hyundai as well. At 113k miles the engine seized, with $16K still due on my loan. Hyundai refuses to take any sort of responsibility or help in any way.

    They told me the repair is over $12k and my family is left with no car and 2 years of payments. I have reached out to every department in the company pleading for assistance with this unfortunate situation and have hit nothing but dead ends. I am personally a small business owner and would never one of my clients feeling helpless and hopeless simply because I could. Hyundai is not the company I thought it was, and I now feel a responsibility to warn everyone.

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    Verified Reviewer
    Original review: Feb. 14, 2023

    I purchased this Hyundai Santa Fe with around 33k miles less than 3 years ago. I had no issues with this vehicle until a few weeks ago when it started making a knocking noise when starting up and would disappear in a few seconds. No warning lights were present, oil levels were good and I had the oil changed a month prior. Then as I was driving down the road the engine stalled and would not start.

    I had it towed to the dealership where they told me the rod bearings in the engine are bad. Now they want me to pay $11,000 for a new engine! I have since learned about the recent lawsuits concerning Hyundai GDI engine problems but apparently, my particular engine is not covered even though this is the exact same problem described. Engine knocking and no warnings leading to engine failure. I am currently fighting Hyundai to have my car fixed. I will never buy another Hyundai vehicle after this experience.

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    Verified Reviewer
    Original review: Feb. 7, 2023

    I own a 2022 Hyundai Santa Fe. On a trip to TN on January 19, 2023, my vehicle broke down on I-40 near Knoxville, TN. I had it towed to Twin City Hyundai. I called ahead to tell them I was coming with my vehicle. The gentleman I spoke to in Service told me he left at 5:30pm. I got there at 5:27pm. I went in to tell him I was there and he put his jacket on, told me I had to go into sales, and he left out the back door. I went in to the sales counter and asked if they had a loaner or if they could help me. He told me they could not help me because of all the engine problems they had and to leave my key on the counter in service. My tow truck driver graciously drove me to a rental car business where I rented a car. I have called Hyundai on January 20, 21, 23, 26, 27, February 1, 2, 3, and the 7th. My Case Manager told me on the 26th he would email me his contact information and call me back by the 27th.

    I am paying out of my own pocket for a rental car that is $1234 every two weeks. Twin City Hyundai said 30-40 days to look at it. Today is February 7, 2023 and the case manager has not called me back nor did I receive an email with contact information. I have tried my dealer in Richmond, VA for assistance with rental car fees. Hyundai apparently has a corporate account with Enterprise. Twin City Hyundai should have taken me to Enterprise and rented my car for me since my vehicle has only 19,000 miles on it.

    I spoke to Bonia, Customer Care Supervisor on February 1, 2023 who told me they WILL not cover my rental car. I have left messages for Matt, Service Manager at Twin City, no return call. I have left a message for Chris, my dealer's Service Manager, no return call. The General Manager at Twin City Hyundai is apparently "investigating" and will get back to me. I have been renting a car since January 19th. Today is February 7, 2023. They do NOT care about their customers.

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    Verified Reviewer
    Original review: Jan. 31, 2023

    My vehicle is a 2018 Hyundai Santa Fe Ultimate with 39,000 miles. The clear coat has started peeling towards the back end of the roof and I've been told the warranty is 3 years/36,000 miles and there's no disputing the warranty. Definitely poor quality products are used if after 4 years the clear coat is peeling. After this experience, any consideration to upgrading to the Palisades is no more!

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    Verified Reviewer
    Original review: Jan. 18, 2023

    My vehicle was part of the 3G Sunset shutdown, but I qualified for the software update in order to keep my Bluelink services. I tried doing the update from their site, which was like building Rome, and it failed even though I completed every step. I contacted them, and spent another 3 hours trying to get it to work with their tech support, and it failed again. I asked them about the chip they were supposed to send out to customers, and they claimed they sent one to me...but it was to an address in a city I never lived in. They verified my address and said they would send out another one, and that I should get it in a week, but it never arrived.

    I called them again after waiting for 3 weeks, and they said they sent it out on January 4th. Today is January 18th, and still no chip. I am just going to forget about the update. I am looking to purchase a new vehicle anyway, and you can be guaranteed that it WILL NOT be another Hyundai. I absolutely hate companies that give people the run around...and I hate liars even more. Especially when it is not necessary.

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    Verified Reviewer
    Original review: Nov. 29, 2022

    I own a Hyundai Tucson with 134,000 miles which was running great. I received several recall notices which I decided to honor on various engine and brake system parts. My car did have a rebuilt title but we had owned and driven it for many years starting at 18,000 miles. I took the car to the Johnson City, Tn. Hyundai Dealer for the recalls which were approved and done. After picking up the car it would not run and I was towed back to the dealer from Kingsport, Tn. after twenty minutes of driving. I was told by the dealer that the updates ruined my engine and it would now require a new engine to fix, but I would have to pay $12,000.00 for the repair. This is a crooked trick to pull on a Seventy Six year old man who needs his car. What is the solution? The dealer damaged my car, who pays for the damage?

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    Verified Reviewer
    Original review: Nov. 10, 2022

    I bought a 2014 Hyundai Santa Fe. Did all the repairs and oil changes as manufacturer recommended. Changed my oil pressure sensor, sparks plug and hose at 100k miles and at 105k miles my engine blew due to oil consumption issue which was not even 5k miles since I did my oil change. I Reached out to Hyundai due to it being a manufacturer defect for assistance with repairs but constantly got declined due to there not being any active recall for my specific 2.6 engine and me being 5k miles over their warranty. This car gave me no warning that my oil was low and that my engine was in jeopardy. I can say that I am one of the few that has nothing good to say regarding buying a Hyundai car. I’ve heard all the bad reviews and experienced it firsthand.

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    Verified Reviewer
    Original review: Oct. 24, 2022

    I was a loyal customer to Hyundai for years and years until I had that recall problem with my Santa Fe, the engine has failed completely, I was told that it is gonna take 3 to 6 months to repair, and you know what?? They do not offer any replacement or any rental, what should I do until then??? Should I buy another Hyundai?

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    Hyundai Santa Fe Company Information

    Company Name:
    Hyundai Santa Fe