Hyundai Santa Fe Reviews

We've had our 2018 Hyundai Santa Fe with 92,000 miles and consumes oil like crazy. It started back at 60,000 miles. We have been through the wringer with Hyundai and have done multiple consumption tests. We hoping to be at the last hurdle before getting our engine replaced. Look online, their engines are junk. Stick with a Toyota or Honda.

So, I bought my 2023 XRT in November 2022. When my odometer rolled over to 2500 miles, there was a loud "BOOM" while I was driving. No lights or warnings came on. So...who would believe me? I smelt sulfur burning. Then all the fun started. Brought it in for check up, nothing... but it won't start when I push the button. It will eventually start, but COME ON... it's a brand new car. I've had it in for repairs but it isn't fixed. I have 40 videos of getting in my car and trying to start it.

I bought my Hyundai Tucson a year ago and now have an electrical problem where one of the warning messages is continually on and beeping. I also need my GPS updated and the manual says the dealer will do it. It called the dealer Schomp Hyundai in Denver and was told there were no appointments for 4 weeks. I waited and went in this morning expecting to have it done, but was told it takes 48 - 72 hours to diagnose. This is my only car and I can't be without it for 3 days. So I had to leave and have no idea how I will get this fixed. And this dealer doesn't update GPS. This is the worst service I've ever experienced and I suggest you don't buy a Hyundai unless you are prepared to service it yourself.

I have a 2016 Hyundai Santa Fe Sport that only has 69,000 miles on it. Hyundai USA decided not to support the Gen 1 head unit any longer, so there was no way for me to keep the software up to date. This means at some point you can’t use the screen. That’s where the radio controls are, the temperature gauge is, the maps, and the Bluetooth connections. I had to pay $2,500 to have a newer unit put in the car not because there was something wrong with the head unit itself, but because the software was out of date. I had an aftermarket warranty but I still had to pay $300 out of pocket. I asked Hyundai customer service to reimburse me for the amount I paid out of pocket and they refused. That’s pretty awful seeing how if they had continued supporting the car THEY BUILT AND SOLD, none of this would have happened to begin with. It’s not like the car is 20 years old. It’s in pristine condition and has very low miles on it.

I have a 2020 Santa Fe that was purchased in 2019. I have been taking my car for maintenance regularly. Last year the car started making sounds when I turn on the air conditioner. I took it to a Hyundai dealership twice to resolve the issue. Both times they told me it was fixed. But both times the noise came back. I tried calling to schedule an appointment but they weren’t able to get me in. I even called another Hyundai dealership and was unable to get an appointment. The sound got worse and I eventually took the car to Tire Discounters who resolved the issue. Now Hyundai don’t want to reimburse me for parts covered under warranty! I would recommend not to purchase a Hyundai with all the recalls going on. They are not able to get you in for maintenance nor repairs in a timely manner! Hyundai know this is a problem with their dealerships and refuse to support them by reimbursing customers for service repairs at independent auto shops.

Paint peeling on hood. Hyundai sent letter to extend warranty to cover it. When we tried to have vehicle evaluated we were told the warranty was expired. Have contacted Customer Care. Followed all steps and no response.

After Hurricane Ian in Florida last September Hyundai set up a Hurricane relief program to help with paying the Insurance deductible on your vehicle if it got damaged in the Hurricane. Well I had to fill out forms plus send Hyundai a copy of my invoice from the car dealer that showed the repair plus the deductible cost. That also was sent to Hyundai with the other paperwork to get reimbursed for the deductible. This was in early October of 2022. Well I have been calling Hyundai Corporate constantly since October to find out when the check would arrive. Customer service would put me on hold and check the case Number that Hyundai set up. Sometimes they would get back on the line and say it takes awhile to process the claim and, "You should receive payment in maybe 1 to 2 months." Not happening. Sometimes they would just disconnect the connection. They would never call me back.

I purchased a lightly used 2017 Hyundai Santa Fe in 2017. It was the 4th Hyundai I've personally purchased in my life (the other 3 were purchased new). I let the salesman talk me into this one because he assured me that it would run well for the entire duration of my loan, and beyond. (He specifically said there wouldn't be anything major until it hit 200k miles). I had the Santa Fe serviced at Hyundai as well. At 113k miles the engine seized, with $16K still due on my loan. Hyundai refuses to take any sort of responsibility or help in any way.

I purchased this Hyundai Santa Fe with around 33k miles less than 3 years ago. I had no issues with this vehicle until a few weeks ago when it started making a knocking noise when starting up and would disappear in a few seconds. No warning lights were present, oil levels were good and I had the oil changed a month prior. Then as I was driving down the road the engine stalled and would not start.

I own a 2022 Hyundai Santa Fe. On a trip to TN on January 19, 2023, my vehicle broke down on I-40 near Knoxville, TN. I had it towed to Twin City Hyundai. I called ahead to tell them I was coming with my vehicle. The gentleman I spoke to in Service told me he left at 5:30pm. I got there at 5:27pm. I went in to tell him I was there and he put his jacket on, told me I had to go into sales, and he left out the back door. I went in to the sales counter and asked if they had a loaner or if they could help me. He told me they could not help me because of all the engine problems they had and to leave my key on the counter in service. My tow truck driver graciously drove me to a rental car business where I rented a car. I have called Hyundai on January 20, 21, 23, 26, 27, February 1, 2, 3, and the 7th. My Case Manager told me on the 26th he would email me his contact information and call me back by the 27th.

My vehicle is a 2018 Hyundai Santa Fe Ultimate with 39,000 miles. The clear coat has started peeling towards the back end of the roof and I've been told the warranty is 3 years/36,000 miles and there's no disputing the warranty. Definitely poor quality products are used if after 4 years the clear coat is peeling. After this experience, any consideration to upgrading to the Palisades is no more!

My vehicle was part of the 3G Sunset shutdown, but I qualified for the software update in order to keep my Bluelink services. I tried doing the update from their site, which was like building Rome, and it failed even though I completed every step. I contacted them, and spent another 3 hours trying to get it to work with their tech support, and it failed again. I asked them about the chip they were supposed to send out to customers, and they claimed they sent one to me...but it was to an address in a city I never lived in. They verified my address and said they would send out another one, and that I should get it in a week, but it never arrived.

I own a Hyundai Tucson with 134,000 miles which was running great. I received several recall notices which I decided to honor on various engine and brake system parts. My car did have a rebuilt title but we had owned and driven it for many years starting at 18,000 miles. I took the car to the Johnson City, Tn. Hyundai Dealer for the recalls which were approved and done. After picking up the car it would not run and I was towed back to the dealer from Kingsport, Tn. after twenty minutes of driving. I was told by the dealer that the updates ruined my engine and it would now require a new engine to fix, but I would have to pay $12,000.00 for the repair. This is a crooked trick to pull on a Seventy Six year old man who needs his car. What is the solution? The dealer damaged my car, who pays for the damage?

I bought a 2014 Hyundai Santa Fe. Did all the repairs and oil changes as manufacturer recommended. Changed my oil pressure sensor, sparks plug and hose at 100k miles and at 105k miles my engine blew due to oil consumption issue which was not even 5k miles since I did my oil change. I Reached out to Hyundai due to it being a manufacturer defect for assistance with repairs but constantly got declined due to there not being any active recall for my specific 2.6 engine and me being 5k miles over their warranty. This car gave me no warning that my oil was low and that my engine was in jeopardy. I can say that I am one of the few that has nothing good to say regarding buying a Hyundai car. I’ve heard all the bad reviews and experienced it firsthand.

I was a loyal customer to Hyundai for years and years until I had that recall problem with my Santa Fe, the engine has failed completely, I was told that it is gonna take 3 to 6 months to repair, and you know what?? They do not offer any replacement or any rental, what should I do until then??? Should I buy another Hyundai?

I purchased a Hyundai Santa Fe with $53,000. I stayed current on all oil changes and maintenance that need to be done on the vehicle. This particular day January 2022 the vehicle just stopped in the middle of the road. After getting it towed back to the dealership I found out that there has been a call back on the engine because it was burning too much oil. I contact the corporate office of Hyundai and they told me based on their valuation of the car the individual who purchased the car before me did maintenance to vehicle when it had 19,000 miles on it.

I'll never buy another Hyundai again. The car has been great, but the service is the worst I have ever had with a car. It started with a recall, after the car was returned it had multiple warning lights blinking. I called to have it look into by my dealer Auto Nation Mall of Georgia and was told it would take four week before they could look at the problem. I ask if it was safe to drive and was told they could not say that.

Will never buy Hyundai again.

We purchased a new Santa Fe Hybrid last summer. The vehicle is under warranty and has had a low coolant warning light on the dash for the past 3 months even though the level is full. The service center states they have no fix for this problem. I have also spoken with Hyundai corporate and they also state they have no fix for the vehicle. Customer service has been extremely poor and they have given us no timeline as to when or if the issue will be resolved. They have never offered to make this issue right in any way for us. Please take this inability to repair a new car under warranty as a caution before you purchase a new Hyundai.

This has been the worst customer experience of any product that I have had to date! Was driving through the mountains when the engine on my 2013 Hyundai Santa Fe 2.0T (96K miles) suddenly gave out and we had to pull over in the middle of nowhere. Ended up having to be towed 90 miles back to the dealership. We loved this car and had all services done either at the required time or earlier. Even though we have a 10 yr/100K warranty, Hyundai is refusing to replace a needed new engine. I finally got hooked up (via e-mail) to a Hyundai case manager who will not return my calls or e-mails. I have been calling and leaving messages as well as sending e-mails DAILY for over two weeks and I have received no contact back. In fact, I am not sure if he is even receiving my messages. No one else at Hyundai will help.

Purchased a 2017 Hyundai Santa Fe new in late 2016. Have maintained to all specifications. Feb 2022 discovered engine had no oil in it and had been excessively burning oil for some time. Soon learned Hyundai has an extensive history of defective engines that burn oil. All models have been affected for many years. Took vehicle to Hyundai of Cumming-Cumming, GA. After "oil consumption tests" over 4 oil refills, they submitted data to Hyundai who agreed to cover only 80% of the engine replacement. I fought for, and won, agreement for full coverage for cost of replacement.

Purchased new Santa Fe in 2012. Ran well for years. But in spring of 2020 I received a recall notice about faulty rotors causing engine fires and destroying engines. Brought it to Hyundai Repair shop. They inspected it and said everything was fine. Three months later it broke down on the road. Hyundai said engine was destroyed. And they said it was indeed the rotors. But they would not cover the engine because my car had over 150,000 miles. It had 153 000 at the time I first brought it in for recall. 157,000 when it broke down. I don't remember the recall notice mentioning anything about miles. They wanted $ 9,000 just for engine. Not including labor. We ended up selling car to junk yard for $1,500.

I purchased a 2015 Hyundai Santa Fe brand new and the engine blew August 2021. It’s out of warranty, but I did have the extended warranty, luckily. The car is six years old and the engine shouldn’t have blown. I have always maintained the vehicle. I contacted Hyundai directly from their website August 13 and received an automated reply with a case number. I have since sent four emails following up with them, since, as of September 21, 2021 I’ve yet to have a response from them!! Nonexistent customer service directly with Hyundai. I would not buy another Hyundai. Being without a vehicle is extremely inconvenient. The car has been at the service dealer getting repaired for 45 days!

I am outraged with Hyundai. I bought a 2013 Hyundai Santa Fe Sport new. Until now I have not had any problems besides your normal everyday wear and tear. In November 2020 I had to have my motor replaced. Luckily, this was covered under warranty. However, I find it ironic that my Turbo has gone bad 9 months after. This all began taking place around August 15. We took it to our reliable mechanic and he told us it was the turbo. He said we should take it to the dealership. So, that's what we did. We told the service guy exactly what was wrong but he said no that's not it. $2500 worth of work later he told us it was the turbo and thought he was going to charge another $2500 to actually fix the turbo this time.

I have owned my 2013 Santa Fe for 8 years, and for the first 6 it was the best vehicle I have ever owned. Two years ago the struts were replaced (out of market variety) and the car never rode the same again. With every small hole/depression in the road it felt like the front end was falling apart. The dealer always claimed that everything was fine. That was not the case. During this hot, humid summer the AC began to act up. There were days when it worked fine and then days when it only blew hot air. The first trip to the dealership was a bust because the AC worked fine for the three days they had the vehicle.

My 2019 Hyundai Santa Fe story: 22,000 miles, still way under warranty, Nov 23, 2020, heading from Orange County, Ca to Fountain Hills Az, I was stopping in La Quinta to visit real estate clients and have lunch with them before continuing to Arizona. In La Quinta my Santa Fe starting making loud noises and sputtering as if to die, I limped the vehicle into Hyundai of La Quinta, the service advisor tried to test drive the car, he experienced the same thing, Said they were slammed and wouldn't get to it for several days, I asked for a loaner, none were available, as asked about rental companies they used, I called both companies and was told the same thing (because it was Thanksgiving week, all vehicles were out and not expected back till the week after thanksgiving).

I own a Hyundai Santa Fe Sport Limited 2015 with the 2.0T engine and I have an 8" screen with GPS system, so the main screen is controlling the access to everything on the car, from the GPS setting to audio, radio, heating and cooling system as well as Bluetooth. After 4.5 yrs only, the system starts to have problem, there is an operating system and it starts taking time to load, showing error screens, and then being in an endless loop (loading loading until the end, then the screen flickers and restart the loading process again). At that time, it might take 10-15 minutes before the OS loaded and I have access to all the controls. Then as the winter comes, it is getting worse and worse and takes up to 30 minutes to get into the system.

I bought a new 2018 Santa Fe Sport in 2018. It ran fine for first 11000 miles. After major software upgrade in 2019, my car broke down 4 times in 7000 miles. The car suddenly lost power while climbing the slope on freeway. It is dangerous. It can be hit by any car after me. The car cannot run and need to take to the dealer for service. The same Knock Sensor problem cause the car breakdown. I cannot take my car for my trip. It can break down in the middle of nowhere. I waste my money for an unreliable car for touring in US. Every time I take the car to service, no one can tell me the cause of the problem and give the car a final fix. Even Hyundai does not have a solution for my car problem. I can foresee the next breakdown soon. It is a lemon car but Hyundai Customer Service Department does not take any action after complaining to them.

I own a Hyundai Santa Fe Sport. I purchased it in 2014 and I just loved it. Until it started falling apart little by little. The front seat panels keep breaking (Hyundai told me I was getting in and out of the car incorrectly...really?!) and then, driving down the highway toward Hamilton in June 2018 - the engine just stopped. No lights, nothing to warn me, it just started slowing down very quickly which at 100 kilometers per hour is very jarring. I managed to get onto the shoulder in the most dangerous spot of a highway, an off ramp. I won't bore you with the details of how I got out of there and how a police officer gave me heck for not trying to get to a safer place...(really?!) and I had it towed to my mechanic.

Really like the Hyundai Sport however if you want to buy a new Hyundai it appears tires Hyundai uses are minimum standard to save money. Mine have made road noise from the start. I've had rotations and alignments, complained to Kumho Tires and they say it's a dealer issue. Hyundai says it's a tire manufacturer issue. Meantime I have a new vehicle with loud road noise and not a smooth ride. Suggestion if buy a new hyundai get it in writing that hyundai will assure mfg coverage on your tires or you could pull a report on the new car tires from get go and if they are poor rated make hyundai change them out before you take delivery. Wish somebody had written this before I bought mine.