Hyundai Santa Fe Reviews

If I could give Zero Stars I would. I bought a brand new 2024 Hyundai Santa Fe Limited mid-May, 2024 by the end of May, 2024, it was placed in the shop. Given that a comparable vehicle wasn't provided, my car was determined to be a lemon. It took over 60 days for them to confirm this, and roughly 20 days to send me a buyback offer. When I received the offer, it was less than I owed. Given that I purchased the vehicle 10% below MSRP, this was a bit confusing. I reached out to John **, our representative with Hyundai, asking for clarification on why the offer was low.

I own a 2019 Hyundai Santa Fe, and like many others, I am facing the widespread paint issue, particularly with the pearl white paint. I’ve been in constant communication with Hyundai corporate and my local dealer, only to be informed that the dealership refuses to repaint my vehicle because corporate won’t reimburse them. At just four years old, the paint on my car's hood began bubbling. I’ve owned vehicles over 20 years old that never had such a paint issue.

I purchased a new 2024 Hyundai Santa Fe and after 2 week it had to be towed to Hyundai. The transmission had to be replaced. I was told the transmission was order and that there was no ETA. I reached out to Hyundai for a buy back option and was told the vehicle was covered under warranty and that’s all they could do. The care has been with the dealer for three weeks now. Meanwhile I’m going to make my first payment on a car that I can’t drive.

I have had Hyundai vehicles for years and have always LOVED them and never had any major issues. I currently own a 2017 Hyundai Santa Fe XL with roughly 46k miles on it that has a DEAD ENGINE! It took the dealership 5 weeks to figure it out and to even offer me a rental car, while I struggled to get to work and to get my 3 kids to their appointments and sports. I was not offered a rental until I left a negative Google review for the dealership. They called me an hour later with a rental, what a miracle. It is now May 9th and not only is my vehicle still NOT fixed, but the part has once again been delayed, despite being told numerous times that Hyundai is "expediting" it. It is now expected in mid JUNE. Do better, Hyundai! This has become an absolute joke and you need to do better.

I have bought my Santa Fe 2023 on April 2023, after 2-3 months of very mild usage. It started to make troubles. The wind shield wipers didn't work. And lots of other electronics started to malfunction. Even the dealer didn't know what is the issue. They have opened up the car and noted lots of assembly issues in wires. They have changed some parts but the issues didn't resolve. After lots of back and forth with the dealer they realized that it is the whole computer.

The engine in my 2014 Santa Fe essentially melted 2 of the 4 cylinders while my wife was driving on a major highway. After 6 weeks now back and forth with the dealership and Hyundai corporate, I am informed that NO they will not help in any way to repair or replace the engine. This is a car I've had for only 2 years, with regular maintenance, and still owe a sizeable amount of money on. The 3rd party warranty sold to me by Fred Bean's Hyundai of Flemington was completely useless. Flemington Hyundai manager Jeff insisted that my best option is to buy a new car from them and then abandon the car, essentially tanking my credit.

Hyundai sent me a notice of a recall campaign on my Santa Fe indicating that a leaking valve cover gasket could leak oil into the alternator causing it to fail. Well, the notice came after the alternator had already failed, and I had replaced it at my expense ($650). Upon getting the notice of the recall campaign, I took the car to the local Hyundai dealer, and they verified that the gasket was leaking oil into the alternator. Hyundai has a provision to reimburse the customer for such repairs, but refused to do so in my case because the I replaced the alternator more than 60 days before the gasket was replaced by the dealer.

Transmission failed and needed replacement, which is under warranty. So is a loaner or a rental car. It took over 2 weeks for Hyundai to approve the transmission replacement, and then the dealer in Clarksville, Md says “they don’t have a loaner available”. They didn’t offer a rental, which is covered in that event. When I requested a rental they said I have to lay out the $$ and Hyundai will “reimburse me”. But I had to call Hyundai USA to find out the details of rental coverage AND they said it will take 3-5 days for them to get back to me. So for a problem that is covered under warranty, we will be without a loaner or rental car for over 3 weeks! Who knows when we will get our car back. Their stalls are to avoid providing a loaner or rental for a repair clearly under warranty. How does a transmission fail after 16 months?

My car has been in the shop at Hyundai in West Monroe since Dec 11, 23 my 2018 Santa Fe sport. National told me I had to get my car to the dealership. My car was at Karl Malone in Ruston! Hyundai misdiagnosed my car 2 years in a row! I had to tell the mechanic at the dealership what to look under my hood for. I been needing a motor, I turned in proof of oil change and everything. Now I was told my engine needs to be broken down which is a 1400 job that plus my car note, no car, and insurance! Also National can send an adjuster out to look at the broken-down motor. I should have called a lawyer when this first happened. I don’t recommend Hyundai in West Monroe or National, the coverage is not worth the extra money!! I have spoken to both for weeks, don’t waste your time or money!! I haven’t had my car 3 years.

Took my daughter's Santa Fe in on Dec 4th for a recall/service campaign (cylinder head gasket allowing oil to leak into alternator). The dealership ordered the parts and then went dark. I asked for an update a week later and nothing. Her car began smoking one night from under the hood and she had to leave it on the side of the road. I looked at it the next morning and could see oil on the alternator. Took pictures and called the dealer again, they said the alternator is on backorder, so I asked if the manager could call me to discuss options for her (and her now undriveable car). No one called.

We have bought three cars from Advantage Hyundai and leased 1. The last car 2017 Santa Fe has been a nightmare. Since 2021 we have continually had to add the very expensive synthetic oil that the car requires. In 2022 we had 8 oil changes as well as adding it on our own. We have brought it in for service numerous times. We have been charged and told that should do the trick. It has not. Advantage sent us to corporate Hyundai saying they couldn't do anymore, Corporate forwarded us to Hyundai consumer affairs. It's a joke. They are gaslighting us. The crazy thing is that this car could seize at anytime on a highway doing 65 miles. You could lose your life. Guess what? Hyundai doesn't care, neither does the government who is not mandating that they do a recall on all the cars of consumers experiencing this with Hyundais.

12/15/2023 I got to my appointment before 4:30 to learn that they just “called me” to informed me that they didn’t have the product needed for the service. Also, that this prevents care will take hours and they will give me a loaner! I left work earlier (who is paying for that), the inconvenience to reschedule is annoying. Years prior I had left positive feedback, but lately I’m disappointed. Hyundai, you need to step up to service your loyal customers better, this is my third Hyundai- I can be more loyal than that!

Bought my 2017 Hyundai Santa Fe brand new right off the lot... Researched it for months with the only problem found was lack of power.. We loved it and thought we had a great car.. Our new car started using oil at 45,000 miles, today at 91,000 miles it drinks a quart every 900 to 1000 miles... We have tried to work with Hyundai America and have had 3 claims that somehow always get closed just after they do a cleaning!

Multiple mechanical issues with vehicle and their mobile app. Horrible customer service and rude managers. Car has only 6000 miles, front rotors replaced, bad from factory. Passenger door not aligned out of factory. Mobile app has communication issues despite a very fast internet service. You can call customer service and wait an hour before getting in touch with an agent. List goes on and on. I will never buy another Hyundai again.

I purchased a 2012 Hyundai Sante FE back in 2017 with ~85,000 miles. After my car mileage reached ~130,000 I had to replace the engine (this was around 2019). At the time the Dealership was gonna charge 10 grand to replace the engine. Subsequently, I took to get my engine replaced via a third party repair shop for a cheaper price. Has that is what I could afford at the time. Years later I heard that Hyundai was a part of an class action engine lawsuit (which includes Kia engines). I put in a request for a reimbursement via Hyundai's websites. And many months later was denied. I then tried to push the reimbursement via a class action website and again denied.

We've had our 2018 Hyundai Santa Fe with 92,000 miles and consumes oil like crazy. It started back at 60,000 miles. We have been through the wringer with Hyundai and have done multiple consumption tests. We hoping to be at the last hurdle before getting our engine replaced. Look online, their engines are junk. Stick with a Toyota or Honda.

So, I bought my 2023 XRT in November 2022. When my odometer rolled over to 2500 miles, there was a loud "BOOM" while I was driving. No lights or warnings came on. So...who would believe me? I smelt sulfur burning. Then all the fun started. Brought it in for check up, nothing... but it won't start when I push the button. It will eventually start, but COME ON... it's a brand new car. I've had it in for repairs but it isn't fixed. I have 40 videos of getting in my car and trying to start it.

I bought my Hyundai Tucson a year ago and now have an electrical problem where one of the warning messages is continually on and beeping. I also need my GPS updated and the manual says the dealer will do it. It called the dealer Schomp Hyundai in Denver and was told there were no appointments for 4 weeks. I waited and went in this morning expecting to have it done, but was told it takes 48 - 72 hours to diagnose. This is my only car and I can't be without it for 3 days. So I had to leave and have no idea how I will get this fixed. And this dealer doesn't update GPS. This is the worst service I've ever experienced and I suggest you don't buy a Hyundai unless you are prepared to service it yourself.

I have a 2016 Hyundai Santa Fe Sport that only has 69,000 miles on it. Hyundai USA decided not to support the Gen 1 head unit any longer, so there was no way for me to keep the software up to date. This means at some point you can’t use the screen. That’s where the radio controls are, the temperature gauge is, the maps, and the Bluetooth connections. I had to pay $2,500 to have a newer unit put in the car not because there was something wrong with the head unit itself, but because the software was out of date. I had an aftermarket warranty but I still had to pay $300 out of pocket. I asked Hyundai customer service to reimburse me for the amount I paid out of pocket and they refused. That’s pretty awful seeing how if they had continued supporting the car THEY BUILT AND SOLD, none of this would have happened to begin with. It’s not like the car is 20 years old. It’s in pristine condition and has very low miles on it.

I have a 2020 Santa Fe that was purchased in 2019. I have been taking my car for maintenance regularly. Last year the car started making sounds when I turn on the air conditioner. I took it to a Hyundai dealership twice to resolve the issue. Both times they told me it was fixed. But both times the noise came back. I tried calling to schedule an appointment but they weren’t able to get me in. I even called another Hyundai dealership and was unable to get an appointment. The sound got worse and I eventually took the car to Tire Discounters who resolved the issue. Now Hyundai don’t want to reimburse me for parts covered under warranty! I would recommend not to purchase a Hyundai with all the recalls going on. They are not able to get you in for maintenance nor repairs in a timely manner! Hyundai know this is a problem with their dealerships and refuse to support them by reimbursing customers for service repairs at independent auto shops.

Paint peeling on hood. Hyundai sent letter to extend warranty to cover it. When we tried to have vehicle evaluated we were told the warranty was expired. Have contacted Customer Care. Followed all steps and no response.

After Hurricane Ian in Florida last September Hyundai set up a Hurricane relief program to help with paying the Insurance deductible on your vehicle if it got damaged in the Hurricane. Well I had to fill out forms plus send Hyundai a copy of my invoice from the car dealer that showed the repair plus the deductible cost. That also was sent to Hyundai with the other paperwork to get reimbursed for the deductible. This was in early October of 2022. Well I have been calling Hyundai Corporate constantly since October to find out when the check would arrive. Customer service would put me on hold and check the case Number that Hyundai set up. Sometimes they would get back on the line and say it takes awhile to process the claim and, "You should receive payment in maybe 1 to 2 months." Not happening. Sometimes they would just disconnect the connection. They would never call me back.

I purchased a lightly used 2017 Hyundai Santa Fe in 2017. It was the 4th Hyundai I've personally purchased in my life (the other 3 were purchased new). I let the salesman talk me into this one because he assured me that it would run well for the entire duration of my loan, and beyond. (He specifically said there wouldn't be anything major until it hit 200k miles). I had the Santa Fe serviced at Hyundai as well. At 113k miles the engine seized, with $16K still due on my loan. Hyundai refuses to take any sort of responsibility or help in any way.

I purchased this Hyundai Santa Fe with around 33k miles less than 3 years ago. I had no issues with this vehicle until a few weeks ago when it started making a knocking noise when starting up and would disappear in a few seconds. No warning lights were present, oil levels were good and I had the oil changed a month prior. Then as I was driving down the road the engine stalled and would not start.

I own a 2022 Hyundai Santa Fe. On a trip to TN on January 19, 2023, my vehicle broke down on I-40 near Knoxville, TN. I had it towed to Twin City Hyundai. I called ahead to tell them I was coming with my vehicle. The gentleman I spoke to in Service told me he left at 5:30pm. I got there at 5:27pm. I went in to tell him I was there and he put his jacket on, told me I had to go into sales, and he left out the back door. I went in to the sales counter and asked if they had a loaner or if they could help me. He told me they could not help me because of all the engine problems they had and to leave my key on the counter in service. My tow truck driver graciously drove me to a rental car business where I rented a car. I have called Hyundai on January 20, 21, 23, 26, 27, February 1, 2, 3, and the 7th. My Case Manager told me on the 26th he would email me his contact information and call me back by the 27th.

My vehicle is a 2018 Hyundai Santa Fe Ultimate with 39,000 miles. The clear coat has started peeling towards the back end of the roof and I've been told the warranty is 3 years/36,000 miles and there's no disputing the warranty. Definitely poor quality products are used if after 4 years the clear coat is peeling. After this experience, any consideration to upgrading to the Palisades is no more!

My vehicle was part of the 3G Sunset shutdown, but I qualified for the software update in order to keep my Bluelink services. I tried doing the update from their site, which was like building Rome, and it failed even though I completed every step. I contacted them, and spent another 3 hours trying to get it to work with their tech support, and it failed again. I asked them about the chip they were supposed to send out to customers, and they claimed they sent one to me...but it was to an address in a city I never lived in. They verified my address and said they would send out another one, and that I should get it in a week, but it never arrived.

I own a Hyundai Tucson with 134,000 miles which was running great. I received several recall notices which I decided to honor on various engine and brake system parts. My car did have a rebuilt title but we had owned and driven it for many years starting at 18,000 miles. I took the car to the Johnson City, Tn. Hyundai Dealer for the recalls which were approved and done. After picking up the car it would not run and I was towed back to the dealer from Kingsport, Tn. after twenty minutes of driving. I was told by the dealer that the updates ruined my engine and it would now require a new engine to fix, but I would have to pay $12,000.00 for the repair. This is a crooked trick to pull on a Seventy Six year old man who needs his car. What is the solution? The dealer damaged my car, who pays for the damage?

I bought a 2014 Hyundai Santa Fe. Did all the repairs and oil changes as manufacturer recommended. Changed my oil pressure sensor, sparks plug and hose at 100k miles and at 105k miles my engine blew due to oil consumption issue which was not even 5k miles since I did my oil change. I Reached out to Hyundai due to it being a manufacturer defect for assistance with repairs but constantly got declined due to there not being any active recall for my specific 2.6 engine and me being 5k miles over their warranty. This car gave me no warning that my oil was low and that my engine was in jeopardy. I can say that I am one of the few that has nothing good to say regarding buying a Hyundai car. I’ve heard all the bad reviews and experienced it firsthand.

I was a loyal customer to Hyundai for years and years until I had that recall problem with my Santa Fe, the engine has failed completely, I was told that it is gonna take 3 to 6 months to repair, and you know what?? They do not offer any replacement or any rental, what should I do until then??? Should I buy another Hyundai?