
Hyundai Santa Fe Reviews
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About Hyundai Santa Fe
The Hyundai Santa Fe is the company's first SUV and was released in 2001. Read more Hyundai reviews to learn about other models.
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Hyundai Santa Fe Reviews
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Reviewed July 15, 2009
I wrote a letter to Hyundai Motor America expressing my concern that the 2003 Hyundai Santa Fe I own had a power steering failure with only 16,671 miles. I found an oil leak of about 2 tablespoons of oil under the vehicle parked in my garage and took it to Five Star Hyundai, Warner Robins, GA for determination of what was causing the leak and cost for the necessary repairs. The repairman called to let me know that the power steering had failed and that it would cost me approximately $1400 for the purchase and installation of re-manufactured parts.
The vehicle is normally driven by my wife and although it was purchased new, it has been garaged mainly and driven few miles because of my wife's illness. We drove it about 1-2 times per week, but we kept up the necessary maintenance or so we incorrectly thought. I approved the repairs and when the vehicle was ready, picked it up and talked to the service manager who reiterated that the power steering had failed. The warranty expired at 5 years - 3 months prior - but still had a long way to go on the mileage. However, the warranty expires whichever comes first - time/mileage.
Anyway. thinking that Hyundai America might want to "do the right thing" for a customer and reimburse some portion of the cost to repair the power steering, I wrote the letter. I had a call from a company representative, Angie, who had talked to the local dealership service manager. According to her, the service manager said he had told me that he had talked to me about the "rotten seal" on the power steering. I certainly did not recall any such conversation. But, now what makes me wonder is how come it cost $577.13 in parts for a gear and linkage assembly when the problem was a "rotten seal". This fact was not discussed by the Hyundai representative who stated that they had to take the word of the dealership and I asked did they not ever take the word of the customer who buys the product?
Anyway, long story shortened, is that their position was that inadequate maintenance had been performed on the vehicle (even though my records from Five Star Hyundai shows that on 8/8/2008 and 2/19/2009) they performed a multi-point vehicle check on the vehicle. Guess they missed the power steering check - makes me wonder also why the power steering worked just fine for me when I drove the vehicle. Guess since I am not a mechanic, I won't understand. Found out also if a Hyundai owner does not perform the "R" maintenance outlined in the Owner's Manual and has repair records to support same, the warranties will not be supported by Hyundai. That specifically includes getting the timing belt changed out at 4 years or 60,000 miles or your power train warranty will not be extended to 10 years/100,000 miles. Wished I had been able to view all these previous comments before I bought the Santa Fe! Never would have been a Hyundai owner! Our other vehicle is a Honda and when we go in for maintenance, the representative makes us aware of any required "R" maintenance - a big difference in customer service.
Reviewed May 13, 2009
I bought a new 2007 Santa Fe with 15,000 miles (8,000 of 15,000 are all highway driving) in Dec. 2007 (17-month old). Rear brakes squealing show visible wear and calipers seem stuck-rotors heated after driving without brakes applied. We believed this should be warrantied. Driver's rear side is extremely hot. Front brakes had no wear at all! Rear brakes are almost gone. I took it to station. I believe there is a defect in the brakes design or caliper. I researched problem on internet and many similar complaints are listed with the same problem. Station will replace pads but will charge me $150 to clean calipers and check rotors. They also state that we must have the brakes serviced at $80 per axle every 15000 miles. This is unheard of! We have never heard of a car needing brakes redone every 15,000 miles! Brakes should not need replacing every 15,000 mikes especially rear brakes.
Reviewed March 22, 2009
I purchased my Santa Fe new in 2003. I was fairly happy with it until I had a problem with a gas sensor. The vehicle has been back to the dealer at least 5 times with some type of fuel/filter/emission/sensor problem; the latest being yesterday - which is why I'm writing this- I've had it. Why is it that every time there is a problem with my Santa Fe, it is never covered under the warranty? To me, the warranty is not worth the paper it's written on. I also had a problem with the automatic door opening key ring device. It stopped working - of course, they couldn't just replace the battery - I had to purchase a new one ($160). What kills me is that I started just using my keys - can you believe my key would not open the hatch?? They wanted $300 to replace the lock on the hatch (I NEVER EVEN USED IT!). They said it didn't work because I had not used the key (isn't that the purpose of the door opening device?).
Since purchasing my Santa Fe, I have moved and desire to get a new vehicle with 4-wheel drive (I didn't have it on my Santa Fe). I will not be buying another Hyundai - they do not stand behind their product. They don't even have an email address for customer service - just a phone number. Maybe it was just a lousy dealer (Ettleson in Countryside).
Reviewed March 17, 2009
2004 Hyundai Santa Fe - Airbag light kept coming on. I had it to the dealer 4 times before the problem was diagnosed as faulty wiring. Dealer got the light to go out, but told me if the light comes back on, they will need to replace the entire passenger side airbag. They cannot tell me whether the airbag will deploy in an accident or not and said that Hyundai will not tell them. Today, the vehicle is in to have a bulb replaced behind the heater control. I was told it is not a bulb after all, but once again, faulty wiring. This vehicle has had every recommended service since the day it was purchased. Faulty wiring should not be an issue. This sounds to me like a factory problem that should not be my problem. I see there are many other people who have had these same problems. Why is something not being done to help the consumer?
Reviewed Feb. 14, 2009
I am the owner of two Hyundais (2008 Santa Fe's), each purchased from separate dealerships. The vehicle which I drive normally was purchased at the Arbor Place Hyundai Dealership. My vehicle was purchased in October 2008, and was a demonstrator with approximately 2600 miles on the vehicle. When last driven, the vehicle had approximately 7800 miles on the odometer. My wife and my daughter were taking my grandson to the pediatrician's office in the Warner Robins vicinity of Georgia. We reside in Atlanta, an approximate two-hour drive in distance. During this trip my daughter experienced difficulty in the steering mechanism while exiting the highway. They immediately notified Hyundai via the displayed 1800 number which is visible on my vehicle's left driver's door window. They were instructed to contact Hyundai in Warner Robins.
The service individual was rude and notified them that he could not accept the vehicle for service until Monday or Tuesday. The vehicle was towed to Arbor Place at the behest of the Hyundai Phone Representative. It cost $250.00. The vehicle is currently in the shop for replacement of a blown power steering pump, and for total replacement of the rack and pinion structure within the front end of the vehicle. I thought I purchased a new car that I could entrust my family's safety. Is this vehicle a lemon??? Now I am told today that the parts for my vehicle won't be in until Tuesday, 17 February 2009. I drive this vehicle each day to work a total of less than 15 miles. How is it that so many devices can fail in less than 8000 miles or four months???
Reviewed Feb. 6, 2009
2001 Hyundai Santa Fe left rear trailing arm failed at low speed apparently due to corrosion. I'm not able to use car. Parts were provided incorrectly twice. I will possibly be compensated by Hyundai upon review of completed work order IF genuine Hyundai parts are used. Car is still in the shop as of 2/6/2009. Event occurred on 2/3/2009 on a busy road. I was able to get the car to the service place however.
Reviewed Jan. 16, 2009
During any type of rain, my 2004 Hyundai Santa Fe, when going through any puddle, will stall out. This has happened numerous times. I can even recall going down the Garden State Parkway at 55 miles per hour and going through a puddle and the engine completely stalled out. Fortunately I was able to pull to the side of the road and restart it. I brought to the Hyundai Dealer near my home, Route 1 Auto Mall 90-100 Route 1 North, Avenel, NJ, Tel # 732 815-0500, Service Dept. and when I explained the problem, the representative said, "This is normal for that vehicle." He then went on to explain that the water splashes up onto the serpentine belt, which throws it onto the engine and causes it to stall.
I believe this is a very dangerous situation. It should be addressed as a national recall of this problem with Hyundai finding a solution to correct this problem without anyone getting hurt. This may have caused numerous accidents throughout the United States that could have been avoided if the problem was addressed by Hyundai.
Reviewed Jan. 9, 2009
My 2007 Hyundai Santa Fe was in an accident, and it rolled over at least 4 times, according to eye witnesses. NONE of the airbags deployed... The car is totaled and I'm fortunate that none of the glass falling around caused me harm. Economically, I am forced to get a new car which is difficult for me. I had a seriously sprained right shoulder and mid-back contusion. At least the seatbelt worked.
Reviewed Dec. 12, 2008
While driving my 2001 Hyundai Santa Fe, I noticed that my vehicle would sway to the right and I had to compensate by steering the vehicle to the left. A preliminary inspection showed that I needed a wheel alignment and new tires due to the excessive wear to the tires caused by the vehicle not being aligned properly. The vehicle was brought to a local tire shop for tire replacement and wheel alignment. Upon inspection by the mechanic, it was discovered that the subframe of the passenger side of the vehicle where the lower control arm is attached has a rust hole where the right bolt attaches to the subframe. In fact the lower control arm of the passenger side of the vehicle is only attached with one bolt. As a result the vehicle needed a tie rod replacement and wheel bearing replacement caused by the lower control arm not being properly attached to the subframe. I was also informed by the mechanic that he was unable to align the vehicle or change the wheel bearings due to this condition. The mechanic informed me that the subframe needs to be replaced as the vehicle is not safe to drive in this condition.
Reviewed Dec. 2, 2008
My daughter bought a 2006 Santa Fe with the 100,000 mile warranty. At 90,000 miles a spark plug blew out. The dealer said it's not covered. The threads were stripped and estimated repairs, new head, are over $3000. She's in the USAF and traveling around the country. She has taken to several different dealers and private mechanics for regular service. The dealership isn't giving a reason why it's not cover, just that a spark plug isn't covered under her warranty.
Reviewed Nov. 4, 2008
Ever since we purchased our new 2008 Hyundai Santa Fe in June of 2008, the air bag light shows "off" when my wife is in the car. She weighs about 110 pounds. I have had the car in several times expressing this major safety concern. I can switch this (with a key) in my 2004 Ford F-150 - what a great feature. One of the sales people constantly suggests putting extra weights in her pockets! They keep telling me they just don't know what to do. Initially, they said the seat needs at a person at least 75 pounds. Well, that is certainly not the case. Now they say I need to bring the car with my wife (who works) in when the Hyundai rep is there. That's nuts - it simply does not activate with or without the Hyundai rep looking at the car! This is a huge safety issue! If this is supposed to be such a safe vehicle, why is she not able to be protected with air bags?
Reviewed Oct. 22, 2008
I own a 2001 Hyundai Santa Fe and my wife and two small children were driving down the road about 35-40 mph when the driver's side trailing arm broke in half from excessive corrosion.The passenger side has excessive corrosion also. What am I supposed to do about this matter.
Reviewed Sept. 23, 2008
I too, recently took my 2003 Santa Fe in for maintainance, and was told I have a rust hole the size of approx. a silver dollar in the cradle near the front wheel! I was told it would cost me $1700. to make my car safe! Im very concerned! This should not be happening!
Reviewed Sept. 5, 2008
My grandson an insured driver of my 2008 Hyundai Santa Fe stalled at the top of a hill at a stop sign and drifted back through 2 yards and into side of a house. The car was taken to the dealer service center and they hooked it to a machine to check the sensors and found nothing wrong. The car is currently being repaired but I no loner feel safe driving it. I don't know what to do I don't want to continue to pay for a car that is just going to sit there and I wouldn't want to resell it.
Reviewed Sept. 2, 2008
I was driving my 3 months old 2008 Hyundai Santa Fe on the freeway one Saturday evening. I accelerated to go up a steep portion of the hill. My accelerator stuck while my brakes simultaneously failed. I had to drive my car into the side of the hill to get it to stop. I was very shaken and was crying and upset. I could've been killed or killed someone else. A tow truck driver saw the whole thing and towed my car to my house which was nearby. It was a Saturday and the dealerships service department was closed and wouldn't be open again until Monday morning.
I was so shaken from the experience that I didn't call roadside assistance because there was a tow truck already there. I paid for the towing myself expecting to be fully reimbursed from Hyundai. They refuse to reimburse me because the car was towed to my house and not to the dealership, even after their product almost killed me. I am disgusted at their lack of concern for their customers.
I will never buy a car from this company again. Not only that, but they never found out what was wrong with my car. They told me they were unable to replicate the problem and that I had no choice but to take the car back. This is a horrible company who could care less about it's customers.
Reviewed Aug. 20, 2008
I have experienced the same problem that so many others have with Hyundai. I have a 2001 Santa Fe that rusted so bad underneath that the frame dropped down and caused a tire to blow while I was going about 45mph. It threw my car to the other side of the road and almost caused me to hit a tree. I am pregnant with my parents first grandchild and I don't think that's the last memory they would like to have of me and the only memory of their unborn grandchild. It makes me sick that they're doing nothing about this.
Reviewed July 28, 2008
I purchased a 2001 Hyndai Santa Fe 5 years ago. While I was driving on the Highway on Friday 7/25/2008 I started to hear noise come from my right side rear tire and I lost complete control of my vechile. Thankful no cars were on the highway I was able to get off exit. My husband had to get out of work to get me. My car supension was completely off and my trailing arm was rusted out and hanging on by a thread.
Reviewed July 25, 2008
Also when the vehicle was fixed we ordered the part over the internet when it came in it did not match the part in the vehicle, we then ordered it again from a local parts store again it did not match the vehicle. It was ordered a third time from the dealer the clerk said it was a unusual number for that vehicle, indicating to us this may be a 2005 part on a 2004 vehicle. We also do bot like having to anticipate replacing this again. The service we received from the dealer and the company was not impressive at all. There was no answer as to why this occurred so early in the vehicles life. We were told to expect it again.
Reviewed July 21, 2008
Recently I purchased a 2008 Hyundai Santa Fe. Minutes after leaving the lot the vehicle begin to idle high, make a knocking noise and stall. The check engine light then appeared. I immediately brought the car back where after 4 hours they said they fixed the problem. Less then 50 miles after leaving with the car the problem occured again, check engine light reappeared and the vehicle was brought back to the shop a second time. On top of the that the paint on the roof was peeling and the car had to be repainted.
After picking up the car again on the way home from the service dealer the same exact problem occured again and the vehicle was taken back into the shop. In the first 10 days I owned the car it has spent 7 of those days getting repaired. It has broke down a total of 3 times and needed to be repainted. This has all occured with under 150 miles on the vehicle. Disgraceful! After speaking to the cooporation and inquiring about the lemon law the response was simply we don't deal with the lemon law. The dealer it's self has been working vigorously with us to get us a new vehicle. The dealer Atlantic Hyundai has been great through this diffucult process but the coorporation has failed to live up to their standards.
This vehicle has cost me 3 days of work returning the vehicle over and over again and a signficant amount of money in gas driving back and forth to the dealer wich is 40 miles away. Not to mention the stress of breaking down 3 times on the side of the road, and spending countless hours on phones expressing my concernes and complaints to Hyundai with no satisfaction. This vehicle is unsafe and im worried could lead to a severe injury while driving.
Reviewed July 21, 2008
Hyundia will not honor this warranty, telling me the part is not covered, and I will need to pay the $335.00 to get the problem fixed. This is an outrage, especially when you are told by the salesman (Denny H., Rosedale Hyundia, Minnesota) that this warranty is a peice of mind. To the average consumer, this nomenclature is very misleading. Will have to pay $335.00 for a part that should be covered under the Extended Protection Plan I purchased for over $1,000.00 for a "peice of mind".
Reviewed July 16, 2008
I took my vehicle to the Senator Hyundai service dept.on 7/14/08 because my check engine sensor light came on,I was initially advised by the service tech,Brian that I would be charged $135.00 per hour just to diagnose the problem, I promptly questioned him regarding the increase in price--he stated that there had recently been an increase but he would reduce it for me to $105, I agreed and signed the paperwork, shortly after (apprx 5-10) minutes I heard him on the telephone talking to a customer and he quoted a price of $95.00 per hour to diagnose that person's car problem,although this really bothered me-- I let it go. I dropped my vehicle (2002 Hyundai Santa Fe)off at around 10:00 am by apprx 3:00 pm I had not received a call regarding my car so I called and was advised by tech, Brian that there was a need for them to keep my vehicle overnight because they needed to call for technical assistance because the computer was indicating 3 problem codes, however, when they checked these 3 items identified by the computer no problem exist. I agreed to allow them to keep my car overnight at no extra charge to me.
Today (7/15/08) when I called to check on the status of my car I was told by tech Brian that there was a problem with the purge control valve and purge control canister and it would cost $1300.00 to fix my car but he talked to his boss and got it reduced by discounting the parts to $950.00. I told him that the amount was still extremely costly and attempted to question him further regarding the problem--he was abrupt and stated that he would fax me information regarding the matter. I received his fax and discuss it with 2 male co workers who also felt the price that I was quoted was excessive. I called tech, Brian back to let him know that I would be in to pick up my car and I would be getting a second opinion. When I picked up my car tech Brian stated that this item would have been covered under my extended warranty but it expired 4 months ago. He also stated that he gave me a technical service bulletin regarding this problem (enhanced evaporative emission control diagnosis and repair for P0446)and he said that even though it a common manufacturer defect no recall was order since this problem does not pose any known danger. I stated that if this is a commonly known manufactured defect than I should not have to pay anything to have it repaired even if my warranty has expired.
He stated that although only the 3 of 6 items listed on the Tech Service bulletin needed to be replaced ..he will not work on my car unless I replaced all 6 items which would cost $950.00 for the repair.He also stated that they would apply the $105.00 fee that I paid today towards the balance if I get the work done there. The amount is inflated and I express that to tech,Brian. He gave me the phone number for the manufacturer. I asked for an estimate for the breakdown of the cost of parts and labor. I was advised that they just give a flat rate and don't generally provide what I was requesting. This made absolutely no sense to me!!! I called the manufacturer& spoke with Chantel id#54333 in the customer service dept-regarding the technical service bulletin-she stated that since this problem did not pose a known danger the manufacturer chose not to fixed it for free if the warranty has expired. She suggested that I contact consumer affairs since no supervisor or manager there can do anything to help me. Thank you in advance for your review of my complaint and assistance.
Reviewed July 10, 2008
Own a 2006 Hyundai Santa Fe with 20000 miles, brake and battery light keep coming on when it rains. As soon as the lights come on, a belt starts making noise, then hear brakes dragging. First time I brought SUV in was told by the service dept that they couldn't find anything wrong after having vehicle for two days. Two days later same thing happens again while driving in the rain. Brought Santa Fe back in to the service dept, this time they tell me that my battery is not holding charge. I paid over a hundred dollars for the new battery, drive SUV home.
Three days after that, rain storm and again, lights come on, belt noise, and brakes dragging. Back to service dept again, this time am told that they have had to adjust my pully, and am questioned by Clifford in service why my Santa Fe has a Kia belt on it. Explained to Clifford that I bought my SUV from them and why did I have a Kia belt on my SUV. I call back to service and speak with the manager who tells me this happens all the time, and that it is the same part, Kia and Hyundai are made by same company. He is rude and not understanding of my concerns. I am also told if the belt needs to be replaced that I will need to pay for it. I go back down to pick up Santa Fe, and make them document that belt is not a Hyundai belt, since it did not state this on the paperwork.
Four days later go to slow down and pull into gas station,put my foot on brakes and antilock brakes lock up on me, lucky for me there was no vehicle in front of me and that I had my seat belt on, otherwise I would have gone thru the front windshield. I have spoken to Hyundia America, to Kathy who was very nice, but never got answers, then with another female and finally to a male who was just as concerned as myself, and he sent the information to the regional office for this area. Regional service rep answered the phone today as yeah, correct that is how she answered the phone. Nice way to start off, then with a smart tone of hello.. She was rude. I explained to her that if I wanted a kia, would have bought a Kia, and per my Hyundai manual, my SUV parts are to be Hyundai parts, not Kia.
I explained that I was not happy with the service, nor the way I was treated at Crown Hyundai, or the fact that I have vehicle that is just over two years old, with these type of problems. Every time, I have brought my vehicle in, I have had to get rides to work, don't dare driving vehicle more than five miles, scared that it will brake down. The only answer I got from her was Kia and Hyundai are made by same company and that she will notify me when parts person is going to Crown Hyundai and he can take a look at it.
Reviewed June 20, 2008
I bought Hyundai Santa fe form west borad Hyundai. at 82000 mile my car's engine failed. I still had warranty. Dealer looked my car they told me they are not going to pay it. I did not change timing belt. that's caused engine to fail. I took my car another repair shop. They told me timing belt was okay. Something else was caused engine to fail.
Reviewed June 7, 2008
In Oct 2007 My wife and I with our granddaughter were in an accident in our 2003 santa fe with a ford mustang that pulled in front of us. We were all wearing seat belts my wife was driving and my granddaughter was in the back seat. We were doing between 40 - 45 mph. We hit the mustang head on. The air bags did not deploy and subsequently I was the most severely injured.
I was unable to move after the accident. I was paralyzed from the neck down. I was treated in an ICU trauma unit for 4 days. I laid in the hospital for a total of 24 days at which time I slowly had to learn to walk again and learn all the basic daily living skills. I was Diagnosed with Central Cord Syndrome. I had to undergo major neck surgery in April 2008 which now I have a collar bone in my neck with a titanium plate and six screws which hold my neck together. I still have strength problems along with numbness and tingling in both my arms. I'm a master carpenter by trade and have been told I will never be able to perform these duties again. Why put in air bags if you have to hit the sensors just right before they deploy? No one plans an accident let alone most people don't even know about air bag deployment sensors. Hyundai needs to do more extensive research on their air bag systems or not offer them. Everyone I've talked with cannot believe the air bags did not deploy.
Reviewed May 21, 2008
i took my 2006 Hyundai Santa Fe back to the dealership (where i had purchased in brand new 2 years earlier) for warranty work. After having it in their shop for almost 2 days they called and informed me that it had caught fire on their lot and was a total loss. They gave me several versions of what happened- from arson to an engine fire- but as of yet i have seen no fire report and wonder if there was an engine malfunction as the car had been making a strange noise and shaking when in idle-the warranty work I took it in for in the first place.
Reviewed May 9, 2008
Was in car accident November 07. The front end of my Santa Fe was severely damaged (over $10,000 in repairs). Even front windshield was cracked. Although I was wearing my seat belt I suffered severe chest and neck trauma. Hyundai's response was appalling. All Ms. Harvey wanted to know was "what did I want from them." When I stated I wanted them to revisit their airbag deployment policy because of my experience her response was "Oh . . . well . . . I'll pass this along." To whom she would pass this information she never said, but it was pretty evident they could have cared less.
Very disappointed in product. Will never buy a Hyundai again and don't recommend them to anyone. P.S. Interesting side-note, I live in Montgomery, Alabama, their U.S. headquarters for manufacture of Santa Fe.
Reviewed Feb. 18, 2008
I bought a new 2001 Hyundai Santa Fe and at 128,000 miles I started having automatic transmission problems. Upon taking it to AAMCO they inspected it and found it full of metal shavings from dissolving gears and bearings. It's been a pretty good car but I am sorely disappointed to have a transmission fail so soon.
Reviewed Nov. 20, 2007
I was heading to pick up my 2 year old daughter after work today and was hit by a drunk driver nearly head on. My airbags never deployed and I believe that my 2003 Hyundai Santa Fe will be totaled. I prepared myself for the airbags to deploy (at about 40 mph) and they never did. Thank goodness that I'm only a bit stiff and sore (and that my child wasn't in the car). Very concerned and upset that this vehicle wasn't a bit more safe. Why did the airbags not come out?
Reviewed July 4, 2007
I have a 2001 Santa Fe with 35,000 miles and I am being told that the front axle needs replacing; can this be with such little mileage? The car is in great shape and one look will tell you it has not been abused. If fact it still have its original tires. How can the axle just go and the cost of labor will be expensive. Can anyone advise me of my rights? Regards, Tim
Reviewed June 12, 2007
My 2005 Santa Fe was taken in for service on June 8th and was returned June 12 after I called the dealership. I was informed that the warranty does not cover the cost of the repairs. I was also informed that I needed a cleaning for a throttle blade. When I told them the problem was a problem I experienced from day one they said this is what is required to fix it. I suspect that they were just trying to add to the bottom line. I called Hyundai Customer Care and I want to tell you what a crock that was. They said I declined the service the dealer said was required. I informed them that this was a problem from day one. I did the round and round with the representative until I decided it was futile. This vehicle was my second Hyundai purchase and my last. I will not buy another vehicle from this company. I made a mistake. I will not support a company that is not responsive in the least to my concerns.
Reviewed March 24, 2007
ever since i bought my Hyundai Santa Fe 07, i have had trouble with the air bag indicator/sensor. I weight about 110 pounds and when i sit in the passenger seat of my car the air bag sensor doesn't work properly. even if i sit properly according to Hyundai the sensor comes on and off making the car unsafe for me to ride in. When i took it to the dealer their only suggestion was for me to ride in the backseat of my own car!
This is crazy. there is a problem and it need to be recalled and corrected before i or someone else is seriously injured due to this problem. If anyone can help me please do!
This needs to be corrected. too many other people are suffering form the same problem and Hyundai needs to own up to it and correct it.
¨
Reviewed Dec. 21, 2006
I purchased a 2007 Santa Fe on October 27, 2006. After driving it for two days I noticed that the Heat/AC was not working properly the exterior temp indicator would start at 68 and goup to 140 then back down and start over. I took the car back to Sport Hyundai Dodge were I purchased the car, they checked it out and said that the sensor was bad and had to order it.
It came in on Oct.31st. and was installed on Nov.2nd. When I drove out of the dealership the exterior temp indicator started at 68 and went to 140 again. I returned to the dealership and they made a call to the technical department who told them it was a short somewhere. I set up an appointment for Nov.27th. since I had to go out of town. I took the car back on the 27th. they did not have a loaner so I waited for six hours until they said they found the short and fixed it.
The car worked fine until today, I have been away for eight days, the temp indicator started again 68 to 140 and the interior temp is hard to control. I went to Sport Hyundai told them the problem is still happening and that this will be the third time they are going to fix the problem. I have an appointment for Dec.27th. at which time I told them I want a loaner car and that they are to keep my car until the problems is fixed. This will be the third attempt.
Reviewed July 5, 2006
Please Hyundai; Honor your HPP Warranty! I bought a Hyundai Santa Fe before I got married, and have had some problems regarding my extended warranty. It began when I first purchased my car one August weekend in 2002. I signed a bunch of papers with an agreed-upon interest rate and happily drove off with my new car, leaving my old car on the lot as a trade-in. On the very next Monday I received a call from the dealership saying that the bank I was supposed to be going through somehow fell through (no reason was given).
The salesman said not to worry, and that he had me all fixed-up; and got me financed through another bank. He had the new contract waiting with every signature line conveniently high-lighted. He did not point out that the new interest rate was higher than the first, and that the payments were now stretched out over six additional months! These were not the terms I had agreed upon when I bought the car. It was also not the third day yet following the business transaction. When I said to forget about it and that I wanted my old car back, they shuffled my fiance and me into an office. That's where we renegotiated the price of the car (to off-set the new interest rate).
That's also where we purchased the extended HPP (Hyundai Protection Plan) Warranty which extended my bumper-to-bumper coverage to 100 thousand miles. Later on Hyundai made amends for overstating the power of my car by offering different warranty products. I opted for the 120,000 mile extended power-train warranty because I already had the bumper-to-bumper coverage to 100,000 (one of the other settlement options). As it happens, beyond the 60,000-mile mark (at about 72,000) my car required a service beyond the maintenance schedule that my car had to date enjoyed. The dealership told me that I was out of warranty (beyond 60,000 miles).
Four years after purchasing my car and the HPP, Hyundai had no record of my extended warranty. When I called the Hyundai Customer Assistance Center regarding my missing HPP enrollment, the representative could issue me either a warranty card, or any sort of proof that my car carried the HPP. She told me that the only proof I had was contained in the original purchase contract on the car.
She did give me a file number referencing my problem. (I did find a copy of my HPP contract following that phone call, and contrary to what I had been told on the phone, the contract does in fact, have a number!) Meanwhile, at the dealership/shop where my car was being serviced, the computers were down, but finally we got it straightened out. I had to sign an affidavit and submit a copy of my driver's license when I picked up my car, but at least it was covered, right? That brings me to my motivation for writing this. About a month after my car was serviced.
I received a call at work from the Hyundai Dealership which performed the warranty work. They said that Hyundai (The BIG Hyundai, not the dealership) was demanding a copy of my marriage license or they would not (will not) honor my extended warranty. They want a copy of my marriage license, and a brief note explaining why my name changed. My name changed from my maiden name to my maiden name hyphenated with my husband's name. (My driver's license reflects that name change.)
The IRS believes me, the Social Security Administration, the Kentucky State DMV and my employer believes me, but Hyundai doesn't believe that I am now (hyphenated) who originally purchased my car, and it's extended HPP warranty. Hyundai never told me that I would have to disclose this sort of information upon getting married, and having my hyphenated.
I can send my marriage certificate in, but I do want their request in writing, because first of all this is the first I have heard of such a policy. I re-read my contract, and I could find nothing indicating that I might have to submit this personal information. When I asked the Hyundai Customer Assistance Center if they could put this request in writing, they declined stating that it would be not possible;. When I asked to whom a lawyer might be able to talk to get the request for this information in writing, they said Hyundai Legal Division, but they had no contact information. They could only suggest that I do a search to find that information. This would not happen to man simply as a result of marriage. As a result, a female has to do more work to exercise her right to use of this product than a man.
Reviewed Aug. 30, 2004
I bought a used 2001 Hyundai Santa Fe from Reedman in Langhorne PA in November 2003 for $12,000. It had 38k miles on it and came with the remainder of a 60k warranty. In July, the engine seized. Called Reedman, they looked it up in the computer and said it's still under factory warranty, so I took it to the local Hyundai shop for repairs. Hyundai told me that the warranty was voided when I bought it because the prior owners didn't keep up with the scheduled maintenance.
Back and forth with Reedman and Hyundai and still, neither will pay. Can't afford a lawyer, especially since I still have four years of payments left on my used car loan. Called Lemon Law, they won't help because I got my oil changes from a local garage and my receipts aren't computerized (said they believe me that I took care of the car, but don't think my receipts will stand up in court.)
I am begging rides to work every day and can't afford a new car because I'm still paying on the one that's broken down. Also, Hyundai charged me $93 to diagnose the problem, and I've paid twice to have it towed.
Reviewed Feb. 3, 2004
Hyundai overspecified the horsepower on 2001 Santa Fe's. They offered three options as compensation to customers. When I learned about the over-specification problem the compensation window had closed. They refused to offer me a choice of the three options.
Hyundai Santa Fe Company Information
- Company Name:
- Hyundai Santa Fe
- Website:
- www.hyundaiusa.com
