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Garmin
Overall Satisfaction Rating
2.45/5
  • 5 stars
    47
  • 4 stars
    16
  • 3 stars
    12
  • 2 stars
    14
  • 1 stars
    100
Based on 189 reviews that contain star ratings
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    199 Garmin Consumer Reviews and Complaints

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    Page 2 Reviews 31 - 60
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 25, 2017

    It’s a good GPS product and I like it. I like how it works. It is efficient and effective and accurate and it makes my life easier to get from one place to another. It is a useful thing to use when I go out. The product selection and experience was very good. I was happy about it and everything went very smoothly so I would highly recommend it to anyone who wants one of these items.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 24, 2017

    When doing research to decide what brand GPS to purchase, Garmin was consistently ranked higher than any other. They are a well respected and trusted company. I ordered a Garmin GPS on Amazon during a "deal of the day" event several years ago. I specifically wanted a system that came with a lifetime map update feature, so I waited until the opportunity came up. It was a very positive experience and exactly as expected. The only problem I had with my GPS was that it sometimes took quite a while to access the satellites for positioning. It was annoying at times if I was out of town in an unfamiliar place. I would have to stop and wait in a random parking lot while the system acquired the satellites.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2017

    I bought Garmin from Best Buy in the store. It was amazing, quick and easy. No problems to purchasing it. Customer service was great. The employee was able to help me pick out what would be best for my needs. I liked the Map Updates, Built-In Bluetooth-equipped phone to voice-activate the GPS through the built-in microphone and speaker for safe, hands-free navigation. It also had Traffic Updates and a high-resolution touch-screen display reveals preloaded, detailed street maps of North America. Some features can be a little hard to understand on how to set up so it would be nice to have better instructions. Moreover, features that will be able to know if there has been an accident so you can detour. Other than that I think everything is great.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 22, 2017

    There is always a good assortment of products to fit your price range from store brand to name brand. I like how they have so many locations and the staff is always willing to help with anything you may need with their expertise, anything that you may need while you are at the store even when you don't know what you're doing. Once you checkout, depend on the item the sales team will ask if you need help like with head light installation. However, I wish they offered some more services like diagnostics and more sales and coupons and discounts on various items when purchased together.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 21, 2017

    I order online as there is no store in my area. Unlike some sites help is automatic and things don't get lost in translation like they do with some companies. I really like everything about the company from policies to products. They have high quality, made to last parts. The staff is always friendly and well informed on what they are selling. This really helps me feel like I can fix things myself with guidance from them. The only thing I wish was that there was a physical store in my area so I didn't have to shop online but I am used to it around here.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 20, 2017

    My husband and I went there because our car was leaking some type of fluid. Employees were more than willing to help. They followed me outside in the snow, looked under the hood. They were able to diagnose our issue and we were confident in their diagnosis. We were happy we went to the shop instead of a repair place. We weren't in the store long, and the employees didn't charge us for looking under the hood. Very friendly and helpful staff. It really put our minds at ease. It was a very good experience, honestly. It was wonderful. I will go again and would recommend this shop to anyone.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 19, 2017

    I purchased my old unit in a retail store a few years ago. The salesperson was helpful in finding a unit that fit my needs and helped explain how the different units worked and their various features. I like Garmin because they have a quality product. They help people get around without having to use a paper map. The units are modern looking and can come with accessories to attach them to your dashboard. The software always had updates for the maps. They are so prevalent that my elderly father calls all GPS units or software "a Garmin".

    However, they are a bit antiquated. Garmin aren't really used anymore because everyone has GPS on their phones. They have up to date maps, but its easier to just use an app on your phone. My father had trouble getting the most recent maps and actually got lost because of that. It would be nice if they updated immediately. The devices can be rather chunky, too. Most new vehicles come with GPS installed in the dash, so you wouldn't need an independent device outside of the dash.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 18, 2017

    Store/site is easy to navigate. Prices are much better than getting from a dealer or accessory shop. I prefer to buy my own part/accessory, then take it to mechanic and have a repair done that way. Customer service is great. Always willing to help and make suggestions. There is a great selection of whatever you might need, and if they don't have it right then, it's usually the next day or they can check with other locations to get what you need quickly. There is one guy that helps my elderly mother all the time with her aging Lumina. He always goes above and beyond. At times, there isn't anyone extra around, a lot of times, you have an associates pulled outside to investigate, which is greatly appreciated, but can bog down the buying process if there isn't another person there to help at the counter. It would be nice to have a part time person to come in at peak hours to assist.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 17, 2017

    Small and strong. It works as it is said to. For the price, I love it so much. The price is better than most others. That’s the best ever of its kind. I got from the online store. It was a lot less money online than in store. Absolutely amazing.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 16, 2017

    I went online to amazon.com, read reviews about the device and after going over multiple user reviews regarding the product I then made a purchase on eBay. The product was very easy to use would be my first feature that I liked. And whether or not it hooks into a cigarette lighter outlet in the car, also I really like real-time traffic updates and speed trap notifications. The tone of the voices that they use sometimes bothers me and the volume control is sometimes cumbersome and hard to find on the screen. The backlight can be way too bright for my eyes sometimes and blind me.

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    Rated with 3 stars
    Verified Reviewer
    Original review: Aug. 15, 2017

    What I like about the Advance Auto Parts store is the location is within a 15 minute drive. The product selection that the auto parts carry is general and they have on hand what I need or willing to order the parts that I need for my vehicles. However the prices can be more expensive due to the location and the competition's lack of other parts stores. The store is nice and the staff is courteous though.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 14, 2017

    It has been many years since I purchased an navigator from Garmin, but I loved it. I purchased it from Best Buy and the experience was fine. It was new technology but it was easy to understand. I believe the reason I replaced it was due to the maps expiring. I find it rather odd that it costs more to update the maps on a navigator than it does to just replace it. Every navigator I have ever purchased was replaced because it was cheaper to just throw it out and buy a new one when the maps were outdated.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 13, 2017

    I went to Best Buy to buy the gps. I liked it very much because you could customize the voice and stuff. And I especially like that at night the screen was darker so that was easier on the eyes. Updating the maps was not super easy, though.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 12, 2017

    The staff was great and generous in their knowledge of my vehicle and the parts I needed. If they didn't know they looked it up... they were helpful in showing me the best way to change the blower in my truck. I would recommend this store to friends and family. I continue to do business here. I just dislike that the parking lot had trash from where customers had worked on vehicles and bags with trash laying around. It appeared someone cleaned out their car.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 11, 2017

    They offer quality and professionalism. They are what I'd consider a high quality organization. Their products are second to none and they deliver in a good time, so as to not make the customer wait too long. I ordered online and got the products in reasonable time. I got them within about two weeks. This was extremely important because I needed the parts in a very reasonable time frame.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 10, 2017

    I typically walk inside the store to purchase items. I always call and reserve my parts in advance so I know that the parts will be there when I arrive. Prices are fair and competitive and the salespeople are friendly. I just wish they would have more registers open because there is usually a line. I also believe that they could improve the layout of the store and include free instructions with every part. But I like this company. I believe that this is a reputable company who believes in quality service. They stock a large assortment of parts and if they don't have it they will order it in. The customer service is great and some people who are there expressly for the purpose of helping you understand how to check for problems in your vehicle specifically sensors.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 7, 2017

    Expensive Fenix 2, waterproof/weather proof face fogged up whilst winter mountain climbing in the UK and couldn't see compass or GPS. Also fogs up every time I swim. Told support and they said it is normal that it fogs up and just because it is waterproof doesn't mean it won't fog up. I told them my husband's $40 watch never fogs up in any kind of weather. They just repeated what they said and said I should use a map and compass. I paid a ton of money for this watch for the compass, gps, barometer, altimeter, etc and at times, in rain, snow and insane winds on a mountain, you can't just whip out a map, especially when you're on rope. They didn't care. Finally they told me they would replace it for $120 which is probably a refurb and I can now, since the Fenix 2 has been out for two years, can get a special edition Fenix 2 on Prime for $150.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 7, 2017

    There are currently no features that I am pleased with, I think a lot of updates should happen. Update the directional map. It continuously gets me lost, making this product very unsafe for a like truck drivers and different people. I would update all features. Maybe the manual input, that would be about the only positive thing. But again one person in our house loves it I don't. Purchased in Walmart store. At the time the selection was great. Again we're just back to the big-name hype it was built up bigger than it was. This time I am researching more deeply.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 6, 2017

    Good company and very helpful. They attend to our needs and meet them very fast. The product selection and customer service was great. I ordered in store and the people were very nice and helpful.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 5, 2017

    It was a great gps system for the money. I do however think the updates For the unit should be cheaper. I also think there should be some types of trade in when a newer version is released. The unit should have some sort of trade in value when a newer version of the unit is released. Otherwise this is a solid buy. I bought the unit online. The process was quick and the shipping was quick. I would suggest buying this product online as the experience is much smoother than your brick and mortar stores.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Aug. 4, 2017

    Their prices are good, not any higher than other auto parts stores. They usually have good sales, and prices on their items for those sales. They usually always have what I'm looking for and don't hesitate to help me locate it if they don't. The product selection is pretty large in my opinion. I couldn't pin point exactly what I'm looking for due to the wide selection of products and services that are offered. Their customer service is usually very good. There's only been a few times when I was unable to get help quickly but that's normal across the board, in my opinion at least.

    The only thing that I would improve about them is sometimes it's hard to find exactly what you're looking for. There's been a few times that I've bought the wrong thing and then I had to go through the whole return process which isn't very much fun. Also sometimes you can't return certain items even if it isn't right part for your vehicle which means I waste money and that's frustrating.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 3, 2017

    I purchased a unit in store and the customer service was great but the knowledge of the representative could have been much better and could have led me to buy a more expensive unit if I knew all the features of that upgraded unit. Hopefully next time I guess. I like that they are always up to date with their new maps. Other older gps systems used to have older maps and would be incorrect at times. So this is refreshing.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 11, 2017

    I purchased this item (Garmin Nuvi 2559LMT) to drive in Greece where I cannot read the streets signs in their alphabet. I knew that there was a time period before I could purchase a SIM card and use Google maps. I had to drive from the airport to a seaside town where I would be working at a refugee camp. I ordered this item from Amazon because my local stores did not carry the Europe maps which I needed. When I arrived in Athens, I discovered that the Nuvi did not recognize addresses. I needed to go to a specific hotel, at a specific address in a specific town. I found this pattern consistent, every time I tried to use it. Once I had a SIM card, I used Google maps which recognized all of the addresses.

    In the beginning, I had to do workarounds, getting to a town and then asking people for directions. I had done that the year before at night which was a safety issue for me and I purchased the Nuvi to keep me safe. As a side note, the screen also froze and I would have to turn it off, reboot, to get the screen to clear. After two months, I returned to the US. I contacted Amazon for a return and they told me I had to contact Garmin since the box had been opened and it was beyond 30 days. I then contacted Garmin who said I had to return it to the place of purchase and they could not help me except to troubleshoot the problem (addresses in Greece). They assured me that all of the addresses were there and it worked fine in Europe. Not true.

    I then recontacted Amazon and they agreed to refund the costs since I had contacted Garmin and they would not help. No one should buy this product for travel in Europe. I have had a US Garmin for years and it has worked fine. A few glitches on streets but overall great. I was excited to rely on the European version where it is not always possible to have a SIM card which are rarely sold at airports. It failed to do the job it was supposed to do. It should be taken off the market.

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    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 7, 2017

    I purchased my Garmin 5S at the end of April. Since purchasing I have had nothing but problems with it. I understand that every device is not always going to be perfect. However, trying to get Garmin Product Support to help you is extremely difficult. They say you will have a response within 24 hours, but responses either do not come at all, or can take up to a week. My watch needs to be sent back, due to no fault of my own. (It has stopped connecting to my phone and the app and the functions no longer work.) The email I received to send it back was generic instructions across all Garmin products. It took almost a week for me to get the information, not I will need to wait a week to hear back on the clarification I need.

    Aside from this, I am responsible for paying the shipping to send it back to them. I find this absolutely ridiculous since it is their watch's faultiness causing it to need to go back. I would prefer it would have just worked correctly from the beginning. It is also going to take up to 10 business days for me to receive it back. Based on the false timeline they give for product support responses, I am guessing it will be over a month until I get it back. I spent over $600 on this watch and have not been able to use it correctly because of the malfunctions associated with it. Now I am going to have to pay to send it back and wait even longer for it to be fixed before I can use it again. Dealing with Garmin has been worse than dealing with any budget airlines, or cable providers.

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    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 7, 2017

    I bought my Garmin from Best Buy. The customer service was adequate. I could have just bought it online but I needed it right away. It was a convenient transaction overall. I like that it has turn by turn directions, custom voice options, easy mounting options and updated mapping and GPS options. It seemed to be the easiest interface compared to Magellan or TomTom, except maybe Google’s phone app. This unit replaced my old TomTom. The Waypoints could use some updating though.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 5, 2017

    GPS system is very capable and smart, also the price is great for this type of item. I have tried similar items and they were not as good nor as price savvy and this is why I choose Garmin as my GPS and will continue to promote them and their products. Garmin's features is good the way it is. This company has always come through and they have continuously been a loyal brand. All in all it was a very good experience from sales to customer service. It was in fact, better than previous in-store trips.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 4, 2017

    My vehicle was having power steering issues so I shopped repeatedly for power steering fluid. I bought my item in store. But my car is trash and I had to go into the store more than I would I have liked to, but everyone was always so helpful. The store was also in close distance to my household which is always nice. The service was fast and easy. I felt like I was in and out which was nice. I was a satisfied customer and would go back again. They definitely have a customer who will remain a customer for life.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 2, 2017

    Purchasing was easy. I went straight to the store clerk and told them what I needed and what year, model and make of car I had, and within minutes they were able to find that product in store. If they didn't have it (which only happened once), they'd offer to order it for me and have it available for me within the next few days. I've only ever ordered in the store. Also, I especially appreciated that they would read the error messages coming from my car's system, provide a printout of what they were, and make recommendations based on those errors in order to fix them. The best part was that this service was free, and it helped tremendously not have to take it into the shop which could be backed up for days or could keep my vehicle off use for hours while they looked into this sort of thing for me.

    There have been a few occasions where the employees have not been properly trained or simply were not helpful. I am not sure if this is the company's fault or just a simply bad employee, but it would be great if the services I mentioned before were available from each employee from I visited. To be clear, this only occurred a small amount of times (once or twice).

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    Rated with 3 stars
    Verified Reviewer
    Original review: June 29, 2017

    I was given my Garmin GPS as a present from my parents before I had a smartphone with GPS in 2007. They purchased it online. It was very helpful because I have a horrible sense of direction. When I got my Garmin, it helped me to not get lost in new cities, especially when I first started college in Baltimore. However, it is difficult to update with new roads and traffic. I found that my phone GPS was much more accurate at estimating arrival time and also knowing one way streets. There were times when the Garmin would tell me to turn when it would be the wrong way on a one way street.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 28, 2017

    They are a great company and I think are going up. They have a great selection of parts from great brands for your car. Easy to find what I’m looking for. They have what you need and have mostly everything in stock. Purchasing and processing are fairly easy and prices of products are good. The customer service was also great.

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    Garmin Company Information

    Company Name:
    Garmin
    Website:
    www.garmin.com
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