Garmin Reviews

Garmin makes good products. However I called the company to get an understanding of how the maps and map updates work and discovered their phone support is worse than some small businesses. The person I got was unprofessional, rude, did not know what he was talking about and also did not know how to communicate or answer questions logically. By the time I hung up I still did not know what Garmin's map update policies were. I will have to find out by talking to a third party. The person I talked to should be fired or at least placed in a different job within the company as they are unintelligent and lack the skills for answering phone calls.

I contacted customer service twice the past few days, once by chat the other by phone. Both time I was treated poorly. Neither rep I had contacted with listened to my issue. They were both condescending and rude. If possible avoid this company. There are other products that are just as good. And finally the service is very expensive. This wouldn’t be a problem if they had good customer service.

I have this issue: https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/300472/oops-looks-like-there-was-a-problem-trying-to-save-this-course-please-try-again. I can successfully import a GPX file created by Gaia GPS into the Connect software on my Android phone, and I see everything in connect, the course map, the elevation profile, everything, but it will not save it after importing it, giving the error message above shown in the link above.

I purchased the watch in the fall of 2020 and I love it. However... after about a year of wearing the watch I noticed that the thumb side of my wrist starting to itch and turn red. I took the watch off and cleaned it with soap and a soft toothbrush then put it back on. The itching got worse and my wrist started to look and feel blistered. I cleaned the watch again with alcohol, then peroxide, then vinegar. No change. Blistering got worse, I stopped wearing lotion and body oil. No change. So I finally just stopped wearing the watch.

So I had a Vivosmart 4, which I used 24/7 as fitness and general health tracker. Sadly, the wristband broke a couple of weeks after the warranty expired. I tried to glue it back together with superglue, but didn't work with the silicon material. So I contacted Garmin, asking if they had any advice on how to fix it. The very next day, in reply they issued a return order asking me to send in the device. I did - and again the very next day I got a notification that a replacement was on its way! It arrived within a day, brand new and for free. Not only am I super happy to be able to track my steps again, but also massively impressed by the over-and-above customer-friendly service. Thank you so much, Garmin!

Purchased a Garmin from one of their resellers. Watch out for Garmin stuffing the sales channel with discontinued products sold as new. I purchased an Oregon that stopped operating at advertised temps when hiking a 14er. Not a good place to be. No one backed a replacement with a new unit since the return policy is so short and since it was discontinued. Garmin is crap and so are resellers.

I have multiple Garmin auto GPS units. I had a problem before on an earlier device and they said they could not fix it. Now I have another of the higher-end GPSs that will not work with the supplied cord and they said they cannot fix it and I have to buy a new one. The 'discounted' price they offered me was more than it was available for on Amazon. I am done with Garmin and do not recommend them to anyone. You are better off just using map apps on your phone.

My Garmin auto navigation device stopped holding a charge so it cannot operate when not attached to a power source (which was a excellent feature). When I called Garmin the customer service rep said that when the device gets to be several years old, that is what happens. I asked if there was a replacement service because when you purchase a Garmin device, there is no warning on the package that the device will be worthless after several years. After a lot of back and forth where he tried many ways to "double-speak" this built in manufacturing failure, he finally said I could exchange it for another Garmin device with a 30% credit. Obviously I am not going to spend any more $$$ on a Garmin device, I now have an unattractive paperweight. Fair warning to other potential buyers: you spending money on a device which is built to fail after a few years.

Their product works ok, but sometimes makes mistakes, so I view it as 85% reliable. I wanted to update the maps, but it does not work. I tried calling customer service, but could not get through. I tried their online chat, but they just send me a canned response, including steps I do not know how to do. End result - I can't update (even though they say lifetime maps).

I haven't had the opportunity to use the product yet as I have spending 24 hours trying to download the Maps update. Awful!!! On the Garmin RV 785 it just keeps saying "updating". :((( I know my cable connection is fast, so it must be their website... very disappointing.

Garmin CEO contacted me and resolved this issue. He was not aware of USA Mart LLC. He took action to prevent them to interfere in the future.

A GPS bought for me as a Christmas gift..I used less than a dozen times and had several problem with reception. When it wouldn't acquire signal I called the company. They refused to help or update the product.

Hi, 3 months ago I had a problem with my Garmin Fenix 5 Plus Sapphire Titanium. The problems occurred in reading GPS, maps and pace. In October I reported this problems to Garmin Customer Service. An adviser informed me that I have to wait two months because my watch model was out of stock. After two months nobody contact with me about my case. When I called to the Garmin I heard standard apologies. They informed me that they still haven’t my watch in stock to replace my one which I sent them a while ago. I asked them to do something with it as I need my watch to my running. Even I agreed to replace for cheaper version 5 X Plus. An adviser which I spoken with said that they have in stock and will send it next day. I was asking couple of times is it will be definitely 5 X Plus model and he every time confirmed it. Unfortunately they sent me the cheapest version this watch 5 Plus and I felt cheated and upset.

My level of frustration with Garmin is increasing and since their help is closed on Saturday it gives me time to share my thoughts. I have a Garmin GPS map 66st for over a year. When I received my first device I could connect it neither to a computer or to a smartphone in spite of hours spent on the phone. Garmin replaced the device and same problem. I have tried deleting my account and recreating it, starting from scratch. Nothing. When I plug it into a computer it flashes "downloading waypoints" and then turns the device off. Garmin express will not recognize the device. When I attempt to pair it with my iPhone also it starts including providing a pairing code and then fails. Of course no information on any of these failure modes on any support site I can find. Most suspiciously GPSMap 66st is not even on the list of selectable devices. Is there a fundamental issue that Garmin will not recognize. This is most disappointing! Please advise.

The Garmin Vivoactive 3 is a product with lots of promises as a training tool but that delivers on almost none of them. Heart rate measurement accuracy is on par with most wrist-worn devices, which is to say unreliable inconsistent. The GPS works ok, but that's because GPS is good technology, not because of the quality of the device. But where this thing becomes less than useless is in some of the functions that anyone trying to train needs to rely on. Particularly bad are the manual lap function, altimeter, and intensity measurement. This is the second one of these I've had, having returned the defective first one. Maybe they are all defective. I've spent hours online with Garmin reps, resetting this and that, to lose all my carefully chosen settings each time, only to have the thing keep failing to perform its advertised functions.

I bought a Garmin Nuvi GPS for my car ten years ago before they were so common in cars, and it still works great. I have owned an Vivosmart HR watch for 4-5 years for swimming and tracking other fitness items. Recently, after I thought the HR battery had given out, I bought another Garmin watch that wasn't quite as easy to program as what I needed. Garmin not only took the new watch back 3 weeks after I got it - no questions asked - but their customer service agent helped me troubleshoot the battery issue with the 4-5 year old watch. They had a great attitude and were super helpful. They said, "If it doesn't adequately improve the battery life, you can have it replaced with us." The cost estimate for the replacement was only 25% the cost of the watch when it was new. Great products. Great service. Very fair prices. Hard to ask for more in a company.

Garmin company has no respect to their customers... I have Fenix 6x sapphire model, costs around 1100 $ with tax. Also I had several Garmin products before... And for last 3 days I can’t see any of my workouts, sleep and other data on my app. On the other hand; I have no idea why my watch sends all personal data (which is actually confidential) to a server which is downnn for last 3 days (beginning from 24th July 2020)...

My new Garmin cannot handle the heat. If I don’t take it inside my house in summer heat it will not work. Last one I owned lasted years with no problems. Not this one. Got it for Christmas and it didn’t make it through the following summer.

Garmin fenix 3 HR. Paid over $500. In little over a year started having software issues. It’s out of warranty. To replace for refurbished is $130.00 plus tax. Meaning I will have refurbished watch and it would cost me more than $600. It’s ridiculous. Customer service not willing to work something out and help. So in plain words. In approximately year and half I supposed to spend $650.00 dollars to have refurbished Garmin fenix 3 watch. For this price they should give better warranties of have some better replacements options. Now you can find this watch online for $320 brand new. So decision to make is to have refurbished for $650 or new for $850. Since I already spent $500 year and a half ago. Garmin customer service doesn’t care.

All I wanted to do is to update the maps in my Garmin 61 GPS. Some guy who said his name was John **. Based on his accent, I doubt this is his real name. Before I knew it, he wanted me to sign up for some $799 software I didn't need. In my opinion this is a complete scam. I advise one and all to stay away from John and Garmin Express.

I bought a new fishing chart, UHD 93sv, and Livescope system with the perspective mount. Spent nearly 3k for everything. I had it installed and it didn't work. The installers told me it was either the cable or cradle was faulty. I called Garmin daily for 4 days, each day spending hrs to get through. Each time they had me doing additional things and updating the new system. After all else failed and a week of wasting time, they decided the cradle or cable was bad and promised to send me new parts via 2 day airmail. Well today is 5 days after they promised and they informed me that they will just be shipping the parts tomorrow. Just be warned how you will be treated and that faulty original parts are common in the package. I won't be buying garmin again.

Impossible to install and Garmin sat nav will send you around in circles. How come a company like Garmin are still in existence? Summary: Stay clear of their products. These products look great but believe me stay clear. Expensive JUNK!

I would like a watch to do what I want it to do. This watch does what it feels like. The face changes to reflect info I am not looking for, nor desire. When I want the time, it shows me how many steps I've take. Pushing the button does change the face to the time, but then it goes right back to steps reading again. BTW, the steps are not accurate. I find it actually measure arm swings. In a market, if I am pushing a cart with both hands, I don't get credit for any steps. If I push with on hand, and swing the arm the watch is on, it does register steps. Next time I'll buy an Apple!

Ordered unit from Garmin direct. Found it cheaper with a 3 year warranty somewhere else. Went to cancel the order 10 minutes after purchase and was denied. Tried to call and cancel it Monday and they said it had already shipped. Called again on Thursday and told them I want to cancel it again. It was supposed to be two day shipping and it's already 5 days from date of purchase. The guy on the phone was rude and kind laughing about the fact that I couldn't cancel the order. Terrible customer service.

Do not purchase this product. There are no instructions. The product does not find the correct address. It gives incorrect navigation instructions for the maneuvers and you cannot configure it to a view that is useful for driving. There is no easy way to contact support without having to spend many hours reviewing incomplete documentation and tracing through a myriad of non-relevant information. I thought this would be similar to an app like on my phone (which is too small to see). I have a great navigation system in personal car, but need to use rental vehicles. Thought this product would be good substitute when using a rental vehicle. I was very wrong. Do not purchase this product unless you have many hours to spend reviewing documentation from many different sources then figure out how the product is supposed to work.

Purchased a Drive 60 LM (reconditioned) for $74.95. Upon receipt I followed directions which eventually took me to phone contact. After 35 minutes on the phone trying to get the unit working they told me I would have to pay $79 for maps for two years or $119 maps for lifetime. Since the add and to statement said "Includes free lifetime maps" I protested. The phone rep was very rude, when I asked to return the unit she said that was not her job. I asked to talk to a manager and was put on hold for 15 minutes before I gave up. I paid $5.25 and $10.90 in shipping and a restocking fee of $11.25. I have tried unsuccessfully to find a way to talk to Garmin. Lost in Iowa.

I have a 2017 Honda Accord and thought it was time to up-date its GPS. Discovered it is a Garmin and went to the computer to download the update as required. Did this and went back to the car with it. After three tries gave up, when the GPS comes on it reads "devise not recognized" (the memory stick). Will see if the dealer can do better.

During the 1 year warranty, Garmin watch worked just fine. I found it to be reliable and worth the price. However, shortly after the warranty expires, the heart rate monitor stopped working and the battery began to discharge rapidly. I research the issue and learned that these are defects common to Garmin products that have been widely reported for years and unresolved. I wasted many hours attempting to fix a problem and consultation with garmin that ultimately could not be fixed other than by getting replacement watch. When I contacted customer service to request support, they immediately asked me to send $160 for a refurbished replacement and a 90 day warranty.

Fraudulent Customer Support! Buyer Beware! I called Garmin (GPS) with question. I was transferred to a support person. He logged into my PC and typed 2 dos items: ipconfig & netstat –an. This shows a list on port connections. I will show 1 which the 3rd column is labelled a foreign address. Proto Local Address TCP 127.0.0.1:1553, Foreign Address 127.0.0.1:1554, State ESTABLISHED. Based on this result he tells me I’m infected with malware and why I have Garmin download issue. He opens notepad & types: Case id - Garmin253. Tech name - Roger Ext **. Computer securities which take cares of the spywares and malwares and infections on the computer. But Garmin Network Firewall (IP Security) + Support. This will be installed on the ip address of the hacking. Will never be done on any of the devices. Up to 15 devices one time - $100. Lifetime - $250 gamin.

My wife and I were going to Great Britain for a month on a driving tour. We decided to purchase the UK and Ireland map SD card for our NUVI to have navigation there. Although it could follow us on the "View the map" mode, it could find almost nothing. Even when we had the address and postal code which in the UK is the building identifier. We did end up using our Android Cell Phone GPS and a AA Road Atlas which worked fairly well. If you own a Garmin Navigator don't expect it to work overseas like it does in the states. Don't waste your money on their map extensions.

I bought my airplane new in December of 2018. It's a Cessna 182T, a truly awesome airplane. It came equipped with the Garmin G1000Nxi avionics suite. Since December it's been in the avionics shop for a cumulative period of about 30 days. The transponder failed multiple times (recently replaced with a rebuilt warranty replacement, I had to pay labor), the traffic collision avoidance system failed twice, and the IFR/VFR chart function failed. Each time I have to fly it about 60 miles to North County Airport (F45) for repairs. The Avionics shop is great (Palm Beach Avionics). I'm sadly beginning to think I have a $40,000 +/- lemon of a product and wonder if others with this system have encountered issues? Thank you.

Driving on a 9000 km road trip across Canada and the USA. My Original Nuvi lost its mind about halfway through, so I purchased a new Garmin Drivesmart 61. First thoughts were it had a better bigger touchscreen. Minus was they took away the calculator for some reason. Didn't take long or it to be apparent that this was a poor successor to the Nuvi. It was very slow, and often changed its mind. I would tell you to go to and intersection and turn right, then usually after you had moved over 4 lanes of traffic to do that it would tell you to turn left. It seemed to pick the longest routes possible. (Maybe it was meant for a cab?)

I have my Garmin 9 months and for the first 7 months it worked great, but the past two months I am having an issue with calories burned in my workout on the watch matching what I burned on the app. I could burn 527 calories in my workout in the morning, but by the end of the day the app will only show I burned 505 calories throughout the WHOLE day. And it isn't my resting calories as my app shows me active and resting calories separately. I have emailed Garmin on numerous occasions with members advising me to follow all sorts of steps and yet my watch still is not working.

Went on Garmin website to install new maps. I got a website in India that fried my GPS. Garmin said they are sorry but could not fix it so offered me a good deal on another. When I checked online I got it cheaper than what they offered it to me for and when I told them they had my email address so they should have warned me about the Garmin site that fried my 700.00 GPS they said, "We don't do that." What a joke this company is. If they would have sent me out an email I would have saved my 700.00 GPS. Maybe they are the ones that own the website that fries them so they can sell you a new one.

They had to fix my computer so that I was able to update the Garmin. At a low price they were going to fix my computer and 3 to 5 days I was going to get a a cash back for using PayPal. That was three months ago I don't believe their technical support are honest people. And Garmin has done nothing to help the situation. If you have to update the Garmin every 6 months with a good computer then that makes the unit uneffective.

I have a Zumo 660 that dims at inopportune times and must be manually reset, if you can figure out how to do it in the dim light. It also loses its place on the map. When I asked customer service about this, they basically said I was screwed.

My 2555LMT nüvi is crapping out. So I needed to verify the GPS issue of a partial screen blackout was a hardware problem, forcing me to buy a new device, or go with my mobile phone. Garmin offered me a discount on a new device, which I took as a replacement for my Nuvi 2555. Made my order and received an order confirmation promptly. Then trouble began.

I'm an experienced technology professional. And I was shocked at the lack of quality control in the Garmin product. The software of the device is riddled with bugs, and the companion software for the Mac and the iPhone is even worse. Garmin's bugs are not isolated, they are systemic - indicative of a company that does not care. Terrible software. Go buy something else.

I have uploaded my Garmin before and now I tried to upload it this time and Garmin want to get inside of your computer. I don't want no company to get inside my computer. Garmin wants to find out about people information.

I have had to call Garmin with issues with my Forerunner a couple times now. Both times, I had the pleasure of speaking with Jerry, who was so helpful, patient, and thorough-- made sure all my requests were taken care of completely. I would rate my experiences with Garmin Customer Service far superior to customer support I usually receive with other companies. Will definitely continue to support their business, as I felt treated like an individual instead of a consumer. Great job!

I have two vehicles, one has a TomTom GPS, the other has a Garmin. The TomTom is entirely logically laid out. When you want to go somewhere, you start typing the town or city, type-ahead starts narrowing down possibilities. You pick your town, then it presents you with the streets. It has removed all streets not in that town, so when you start typing the name of the street, it instantly proposes you the one you want. Then street address and GO. Easy.

We purchased the unit about 4 or 5 years ago and it works great. We really like it, but we had never updated it and because of the fact that roads and routes are constantly changing I decided to update it, so when I tried to download the updates onto my computer it said some of the drivers were corrupted and so after chatting for a while they took my name and number and said tech support would call me after giving the Indian sounding guy who's name was Nic **, (I don't think so) control of my computer who wanted change me 99 dollars to repair my computer. I told him no thank you, and hung up the phone. Now it's possible that my computer needs work but give me a break. I would expect someone reputable to advise me to get my computer repaired and try it again. Something should be done about this because I don't think I'm the only one this has happened to.

I purchased a Garmin City Navigator map from a reputable retailer. I did not purchase it from Garmin or from a fly by night gray market company. I put it in my Garmin Nuvi and went to setting like I always do to check the box beside the map to activate it and the map from the micro SD slot was not there. To check my device I put another micro SD map in and it showed up so the 1st Garmin City Navigator map was clearly defective.

This company pisses me off day after day. I have had better assistance with my phone's Google Maps than using a $150 Garmin DriveSmart 51 LMT-S device designed for navigation. The Garmin would take me on the WORST possible routes, and now I have an error message preventing me from being able to use it. Trying to get assistance is impossible, and the CHAT representative responded to my question with cancelling the CHAT and now I have to seek alternative methods to get my GARMIN to just operate normally again. ** this company's terrible products - reminds me of Apple...

The Garmin I purchased in December for Florida takes you in the wrong direction. It tell you to go left. My phone will say right. Phone is more accurate. Waste of money buying this product. Could not use it at all.

I just purchased a Fenix 5x as an upgrade of my previous Garmin 235 Forerunner. Everything was working fine with the watch and I was satisfied with my purchase then the Audio Prompts stop working. Each time I called customer service I am getting a different response as to why it isnt working. I feel cheated.

I received my Garmin DriveSmart today, so I went online to update the maps for the first time. I had a chat session and was told a tech rep would call me. About a minute later, I received a call from the Garmin tech rep, Dave **. (I thought the name was strange, since he spoke with an Indian accent.) After following instructions, Dave told me to disconnect the DriveSmart from the computer. He said he need to make changes to my computer because some file were incompatible with the DriveSmart system. He said making the changes would cost $61. I said charging me $62 without warning me of that possibility when I purchased the DriveSmart was under-handed, unethical and immoral and refused to pay. I said I would return the DriveSmart and would expect a full refund. He said I would receive a return authorization via email. So far, no return authorization. So beware of hidden costs.

After just over one year of use, my Garmin decides to stop working. Like others, I went through to Garmin Express program only to be faced with the "we're unable to add this device because our servers are unavailable at this time" message. I tried to resolve the problem using their chat support system and was told that the problem had something to do with my firewall. Unfortunately, all I am left with is a device that only shows freeways. The navigation system is gone, the detailed roads and landmarks are gone. As far as I know, my options are either to buy another Garmin navigation system that may only last a year or to find something entirely different to use. If anyone wants to try to contact Garmin on my behalf, the serial number on this device is ** and I purchased it at a Best Buy in Mission Valley (San Diego, CA). Jeremiah

If I could give them zero stars I would. I bought the Garmin Vivosmart 3 at the beginning of January 2018 because I wanted something that I could swim in. The device broke after 6 months, exposing the inner workings. Getting a replacement was of extremely difficult process requiring me to show proof of purchase and a serial number which is recorded in the Garmin connect app.

Bought an EDGE 810 bike computer 3 years ago. Great help getting it set up and downloading courses. Recently had the ANT+ channel fail. Called GARMIN support. Four (4) days later, I have in my hands a refurbished unit, and their support in reconfiguring, synchronizing my sensors and custom courses. Wish the companies from my other products (Apple for example), had this level of support.

I purchased a Garmin GPS that came with lifetime map updates. I attempted to update the device this morning and was told I would have to pay for any updates, and that my device did not come with free lifetime updates. I informed the customer service rep (Linda) that I have managed to update my device several times in the past, but that I was not able to do so today. She told me that I must be mistaken, that I could have never updated this device for free, but that she could sell me updates for $70 plus dollars. I will never, ever buy anything with the name Garmin on it!!!

I have had a Garmin for at least 110 years. I got my second one about a year and a half ago. I had a problem with the newer unit. The socket piece for the ball & socket joint of the windshield mount broke and didn't hold the unit securely. I expected to have to buy a new one, and searched the Garmin website. I couldn't find it, so I started a chat session. The tech asked me for the serial number of my unit, and told me where to look for it. I gave it to him and he said that they would send a new one, FREE. I got it in about a week. It was exactly what I needed. I would say that it pays to register your device.

I’ve been using Garmin bike and watches for numerous years now and started using them for a good reason; they were innovative, reliable and consistent. Unfortunately, over the last five years I’ve spent hundred of pounds on Garmin products that have been very poor in reliability and consistency. I’m not alone, a lot of friends have said the same, which is a shame because they used to be so good - even though their customer service is consistently poor. Still innovative but what is the point if the product itself doesn’t work or fails consistently?

When purchased I was told free lifetime updates. In the past I used Garmin Express to update with no issues. Wouldn't work this time. Called and all I got after 30 minutes of unintelligible conversation was that they refused to update my maps without purchasing some software. The BBB should be notified of this false or at least misleading advertising. A true case of bait and switch coupled with false advertising. When I called for assistance, the tech took over my computer remotely without any agreement by me. If they say lifetime free map updates then you should get lifetime free updates. I would never recommend or purchase another Garmin device of any kind!! And I am also going to file a BBB complaint.

Worst customer service ever. Guess I'm not alone with them trying to scam me. Blamed it on my computer when I'm behind a very tight firewall. Wanted to charge me and have me pay with Google Play cards. All I wanted was my upgraded maps which was supposed to be included with the unit. They should be in jail.

This Satnav, even when updated with latest maps and with settings corrected, will not work in Ireland. The Satnav constantly chooses the shortest route and takes the driver off main roads onto lesser roads and even dangerous dirt tracks. Have had no helpful advice from Garmin and have resorted to online route planners such as Google maps which never fail to work and keep you safe unlike Garmin.

I ordered the Quickfit 22 watchband Slate Gray Stainless Steel. The item came without the ability to adjust with band. I tried my best and contact customer support with unsatisfactory results. I contact Tom employee number ** and he was not help at all.

I owned 4 GPS, all Garmins as of now. The processor are incredibly slow, Garmin won't list the processor speed on any of their models. When you make a turn the graphics are lagging beyond, calculations are extremely slow. If you pass the address accidentally Garmin don't do street U turns rather takes you around a whole block to bring you back. Many times it will given me the long routs even if you have a lot shorter option. Even as Garmin claim it not any of my GPS ever remembered the roads I take. I have to override the suggested plan. I have turned off the voice guide altogether. It is very very annoying. Just like a Papagayo. keep on repeating where to turn twice in the row, and once minutes before. If you miss spell the word/address there is no suggestions something close to your spelling.

Bought a Garmin 2559 in Summer of 2017 for its European maps. Worked fine. Planned to use it again in 2018 but it died completely a few days before departure. Replaced it quickly with a Drive 50LMT, as I was leaving for rural France in a few days and needed a GPS. Thought that the "lifetime maps", which Garmin promotes with its products, meant I could add my European maps from the 2559 (which was very expensive because of all the maps in it) to my new device. Nope. "Lifetime" = lifetime of the device. New device = buy same maps purchased a year ago... again. $139 CAD for Europe. Expect adventures with those "updated" maps.

My Nuvi 760 failed because of a defective battery which was recalled. Garmin confirmed the recall and sent me a replacement unit since the Nuvi was no longer manufactured. The original cost was approx $800. They sent me a refurbished replacement with half the 760 functionality and is probably the lowest, low end unit they make. Shame on you Garmin! This is no way to abuse your customers!

When trying to update my Garmin maps the site I went on said something wasn't right on my Garmin and it got me on chat... which then led to a caller (from India) and he was going to help me. I've had that experience before where someone is going to help but ends up charging me after running through a lot of my computer. I'm very cautious as why are there so many Garmin sites to choose from for help. Are we being scammed? All I want is to update my maps!

WORST EXPERIENCE. GARMIN DOES NOT STAND BEHIND ITS PRODUCTS. Bought the device 2 years ago, signed up for a plan, used it in the woods and it was just okay. Intermittent text access was better than none. Heading out to a new adventure a few weeks ago and signed up to a new premium "freedom" plan (very expensive -- $25 annual fee and $65/month). I follow the instructions and receive the "activation confirmation" screen on the device. I repeated the process twice and both times received confirmation of activation. Good to go, right? Wrong. I get out on the trail, and nothing works. NOTHING. Zero email, zero text messaging, zero. And it was almost a disaster because we have a medical emergency requiring helicopter extraction, and luckily we have a backup Satellite Phone to use. The Garmin was USELESS.

Command microphone cord on VHF200 completely falling apart despite having a cover and large T-top on my 2014 boat. Company tries to make more money by telling me to send them the defective cord AND $70 to "repair it". Obviously they got some crappy cord coating from China. So, they screw you when you buy it and then again when it goes bad. The man I spoke to, Lee, was like speaking to a wall. He could care less even though my work boats and personal boat are loaded with Garmin products. They just lost a customer and a lot of that customer's friends and associates too.

When I tried to update my maps for my Garmin Nuvi, using Garmin Express, I encountered a "fatal error." After trying several times I contacted the suggested tech department. Someone said the problem was with my computer, and she needed to control my computer to find out what it was. She said the problem was unauthorized people using my network, a problem that she couldn't handle but would put me in contact with someone who could. The second person also used my computer remotely to find that problem and said I would need to use BoostSpeed from Auslogics to correct the problem. That would be a $199.99 program for one year of coverage and up to $500 for longer term coverage.

We bought 2 Garmin Nuvi 2757LM units, when we went to use them they needed a 6 gig upgrade for the North American maps 12 gigs total which cost about $60.00, about one year later another costly upgrade for the new & improved maps, we went to the Apple Store and they agreed to upgrade both units using their wifi. Now with the new & improved upgrade the units can’t find anything anywhere, typed in a Range Road address 15 Kim’s east of Edmonton AB eg. 55308 RR 213 and the unit says “no address found”. We travel to location add the unit immediately displays the address once we find already found it, this has happened to us all over Alberta and in British Columbia.

They love to auto renew your account even if you've been completely inactive for over a year. I requested a refund a day after the auto-payment but they showed zero sympathy. They quickly asked to make the payment or else there will be late fees or credit collections. Make sure you click off the auto-renew box before you get started if you know you won't use the service frequently. I know this wasn't a big issue, nor a terrible financial loss, but it says something about how the business is run when they're not quick to understand the customer's situation.

What customer support, there isn't any. I purchased an RV 760 LM and later wanted to add a traffic receiver to the unit. I ordered the receiver recommended on their website (GPM 60 HD). When it arrived it had the wrong connector on the GPS side. The receiver cable has a USB mini connector and my GPS unit has a USB micro connector. So far I've tried to open up a chat connection during business hours twice with nothing but a blank screen (nobody home). I sent an e-mail to their customer support asking what I should do. I received a standard acknowledgment and it said they would reply shortly. That was 3 days ago and I have received nothing. This is absolutely unacceptable for any company to act in this manner. I'm am wondering if a note to the Federal Trade Commission might get their attention.

I loved Garmin when I lived in the States, this is the reason why I have purchased another GPS from this manufacturer. It lasted for 4 years during rough travel, even though I became frustrated when the suction cup attachment broke again and again, no matter how careful you are with it. I love the new non-skid holder that you can put onto the dashboard instead of using the suction cup, and I was very excited to use it in my travels. Unfortunately, I purchased the largest South American map and I can't find anything on it. I have updated the map and it doesn't improve. Main streets in Brazil are impossible to find let alone intersections or addresses. 98.9% of the time I end up using my phone. It was a complete waste of money since I purchased it so I don't have to use my phone.

I shopped in the store, salespeople were courteous and knowledgeable. The selection and the product ranges were enough. I was in and out in less than 30 mins. I looked online first then went to the store. l like that Garmin is easy to use. The instructions were clear and easy to follow. Installation was fast and fairly easy. Packaging was sufficient, and environmentally friendly. Setting it up was easy and sort of fun. But I don't like that price too high: I think it should have been cheaper, and the warranty should be extended. I also did not like the way it sits on the dash because viewing is sometimes obstructed by the sun.

I use Garmin to get to unfamiliar places and it is very clear and gives detailed directions. It is fairly easy to use and understand and I have no major problems with it. I don't use it everyday but I use it when needed. But it is difficult to find alternate routes if there is construction. Garmin should make that easier to access. I have had issues when I come across a closed road and it just keeps trying to direct me across that route. Their customer service was fine though and there was an adequate selection for people with all kinds of different needs.

I purchased Garmin from Amazon and it was a very smooth experience. They have wide range of models available to choose from. The online charts made determining differences between models easier. Wide range of stores carried the model I chose. I like that it is reliable, rugged, upgradeable and can be customized. I also like the quality of graphics and it has touchscreen rather than just arrows. It has unlimited traffic reports and the routing options work well. Many relevant points of interest and easy to use search. But I didn't like the integration with mobile phone. The touchscreen responsiveness, battery life and mounting can be improved and the methods and availability of free upgraded maps.

Both the store and website are easy to navigate through. I look online to get an idea of product availability and price but usually I go to the store to make my purchase. The information about the products is clear and easy to understand and the products themselves are durable and long lasting. But I wish there were more knowledgeable people on hand to answer questions! Although the quality of the product is great, they do tend to be a bit pricey. Also, the product selection is good but certain products can only be found online. It would be nice to have more of the product line in stores for people like me who needs to see and touch before I decide to purchase.

I have bought parts in the store and online but I prefer the store. I do not work on my truck so I find it useful to speak to the employee with questions or concerns regarding the product I am purchasing. The people are knowledgeable and they find needed parts via computer. They are organized and helpful. One young man tracked three different parts throughout the country. I like finding new car conveniences, such as a ball I placed on my steering wheel to help turn corners. I have RA and it was recommended by an employee. But they need more help during peak hours. The stores are so large and have so much inventory.

Garmin create superior products for automotive, marine, outdoor, and sports. They are a global leader in the market they serve with superior quality and design. Their products are built to last. I ordered my product online. I found I had some questions so I contacted support center, where you could ask a question and of course different answers showed up or you contact an expert and get more personal attention. It was great. Their foundation is built on a culture of honesty and integrity, and respect for their customers.

I ordered Garmin at a Best Buy store. The selection was very good as with most products at Best Buy. I like the joint venture with Chrysler to put Garmin in their vehicles. I find that Garmin is completely reliable. It's very easy to maneuver from one selection to another. I found traffic conditions alerts to be very helpful when traveling. The screen size has gotten bigger recently which really helps. It's very easy to read without jeopardizing safety. But it takes a long time to update the maps and it only covers a certain portion of the United States. The memory could be expanded. But it's a good product at a fair price.

The device works well most of the time; however, their big sales pitch is "Lifetime Renewable Maps." This is a fantastic lie at best. The first time I tried to renew they said the device didn't have enough memory to renew and I needed to upgrade the memory for some fee. So, they are providing a device with renewable maps, but conveniently don't provide enough memory for the future to do that - what? So, then I try to renew at a later time and they tell me my computer is screwed up. It works perfectly, has all the security systems in place, never been hacked and as I say works perfectly for all other applications.

It’s a good GPS product and I like it. I like how it works. It is efficient and effective and accurate and it makes my life easier to get from one place to another. It is a useful thing to use when I go out. The product selection and experience was very good. I was happy about it and everything went very smoothly so I would highly recommend it to anyone who wants one of these items.

When doing research to decide what brand GPS to purchase, Garmin was consistently ranked higher than any other. They are a well respected and trusted company. I ordered a Garmin GPS on Amazon during a "deal of the day" event several years ago. I specifically wanted a system that came with a lifetime map update feature, so I waited until the opportunity came up. It was a very positive experience and exactly as expected. The only problem I had with my GPS was that it sometimes took quite a while to access the satellites for positioning. It was annoying at times if I was out of town in an unfamiliar place. I would have to stop and wait in a random parking lot while the system acquired the satellites.

I bought Garmin from Best Buy in the store. It was amazing, quick and easy. No problems to purchasing it. Customer service was great. The employee was able to help me pick out what would be best for my needs. I liked the Map Updates, Built-In Bluetooth-equipped phone to voice-activate the GPS through the built-in microphone and speaker for safe, hands-free navigation. It also had Traffic Updates and a high-resolution touch-screen display reveals preloaded, detailed street maps of North America. Some features can be a little hard to understand on how to set up so it would be nice to have better instructions. Moreover, features that will be able to know if there has been an accident so you can detour. Other than that I think everything is great.

There is always a good assortment of products to fit your price range from store brand to name brand. I like how they have so many locations and the staff is always willing to help with anything you may need with their expertise, anything that you may need while you are at the store even when you don't know what you're doing. Once you checkout, depend on the item the sales team will ask if you need help like with head light installation. However, I wish they offered some more services like diagnostics and more sales and coupons and discounts on various items when purchased together.

I order online as there is no store in my area. Unlike some sites help is automatic and things don't get lost in translation like they do with some companies. I really like everything about the company from policies to products. They have high quality, made to last parts. The staff is always friendly and well informed on what they are selling. This really helps me feel like I can fix things myself with guidance from them. The only thing I wish was that there was a physical store in my area so I didn't have to shop online but I am used to it around here.

My husband and I went there because our car was leaking some type of fluid. Employees were more than willing to help. They followed me outside in the snow, looked under the hood. They were able to diagnose our issue and we were confident in their diagnosis. We were happy we went to the shop instead of a repair place. We weren't in the store long, and the employees didn't charge us for looking under the hood. Very friendly and helpful staff. It really put our minds at ease. It was a very good experience, honestly. It was wonderful. I will go again and would recommend this shop to anyone.

I purchased my old unit in a retail store a few years ago. The salesperson was helpful in finding a unit that fit my needs and helped explain how the different units worked and their various features. I like Garmin because they have a quality product. They help people get around without having to use a paper map. The units are modern looking and can come with accessories to attach them to your dashboard. The software always had updates for the maps. They are so prevalent that my elderly father calls all GPS units or software "a Garmin".

Store/site is easy to navigate. Prices are much better than getting from a dealer or accessory shop. I prefer to buy my own part/accessory, then take it to mechanic and have a repair done that way. Customer service is great. Always willing to help and make suggestions. There is a great selection of whatever you might need, and if they don't have it right then, it's usually the next day or they can check with other locations to get what you need quickly. There is one guy that helps my elderly mother all the time with her aging Lumina. He always goes above and beyond. At times, there isn't anyone extra around, a lot of times, you have an associates pulled outside to investigate, which is greatly appreciated, but can bog down the buying process if there isn't another person there to help at the counter. It would be nice to have a part time person to come in at peak hours to assist.

Small and strong. It works as it is said to. For the price, I love it so much. The price is better than most others. That’s the best ever of its kind. I got from the online store. It was a lot less money online than in store. Absolutely amazing.

I went online to amazon.com, read reviews about the device and after going over multiple user reviews regarding the product I then made a purchase on eBay. The product was very easy to use would be my first feature that I liked. And whether or not it hooks into a cigarette lighter outlet in the car, also I really like real-time traffic updates and speed trap notifications. The tone of the voices that they use sometimes bothers me and the volume control is sometimes cumbersome and hard to find on the screen. The backlight can be way too bright for my eyes sometimes and blind me.

What I like about the Advance Auto Parts store is the location is within a 15 minute drive. The product selection that the auto parts carry is general and they have on hand what I need or willing to order the parts that I need for my vehicles. However the prices can be more expensive due to the location and the competition's lack of other parts stores. The store is nice and the staff is courteous though.

It has been many years since I purchased an navigator from Garmin, but I loved it. I purchased it from Best Buy and the experience was fine. It was new technology but it was easy to understand. I believe the reason I replaced it was due to the maps expiring. I find it rather odd that it costs more to update the maps on a navigator than it does to just replace it. Every navigator I have ever purchased was replaced because it was cheaper to just throw it out and buy a new one when the maps were outdated.

I went to Best Buy to buy the gps. I liked it very much because you could customize the voice and stuff. And I especially like that at night the screen was darker so that was easier on the eyes. Updating the maps was not super easy, though.

The staff was great and generous in their knowledge of my vehicle and the parts I needed. If they didn't know they looked it up... they were helpful in showing me the best way to change the blower in my truck. I would recommend this store to friends and family. I continue to do business here. I just dislike that the parking lot had trash from where customers had worked on vehicles and bags with trash laying around. It appeared someone cleaned out their car.

They offer quality and professionalism. They are what I'd consider a high quality organization. Their products are second to none and they deliver in a good time, so as to not make the customer wait too long. I ordered online and got the products in reasonable time. I got them within about two weeks. This was extremely important because I needed the parts in a very reasonable time frame.

I typically walk inside the store to purchase items. I always call and reserve my parts in advance so I know that the parts will be there when I arrive. Prices are fair and competitive and the salespeople are friendly. I just wish they would have more registers open because there is usually a line. I also believe that they could improve the layout of the store and include free instructions with every part. But I like this company. I believe that this is a reputable company who believes in quality service. They stock a large assortment of parts and if they don't have it they will order it in. The customer service is great and some people who are there expressly for the purpose of helping you understand how to check for problems in your vehicle specifically sensors.

Expensive Fenix 2, waterproof/weather proof face fogged up whilst winter mountain climbing in the UK and couldn't see compass or GPS. Also fogs up every time I swim. Told support and they said it is normal that it fogs up and just because it is waterproof doesn't mean it won't fog up. I told them my husband's $40 watch never fogs up in any kind of weather. They just repeated what they said and said I should use a map and compass. I paid a ton of money for this watch for the compass, gps, barometer, altimeter, etc and at times, in rain, snow and insane winds on a mountain, you can't just whip out a map, especially when you're on rope. They didn't care. Finally they told me they would replace it for $120 which is probably a refurb and I can now, since the Fenix 2 has been out for two years, can get a special edition Fenix 2 on Prime for $150.

There are currently no features that I am pleased with, I think a lot of updates should happen. Update the directional map. It continuously gets me lost, making this product very unsafe for a like truck drivers and different people. I would update all features. Maybe the manual input, that would be about the only positive thing. But again one person in our house loves it I don't. Purchased in Walmart store. At the time the selection was great. Again we're just back to the big-name hype it was built up bigger than it was. This time I am researching more deeply.

Good company and very helpful. They attend to our needs and meet them very fast. The product selection and customer service was great. I ordered in store and the people were very nice and helpful.

It was a great gps system for the money. I do however think the updates For the unit should be cheaper. I also think there should be some types of trade in when a newer version is released. The unit should have some sort of trade in value when a newer version of the unit is released. Otherwise this is a solid buy. I bought the unit online. The process was quick and the shipping was quick. I would suggest buying this product online as the experience is much smoother than your brick and mortar stores.

Their prices are good, not any higher than other auto parts stores. They usually have good sales, and prices on their items for those sales. They usually always have what I'm looking for and don't hesitate to help me locate it if they don't. The product selection is pretty large in my opinion. I couldn't pin point exactly what I'm looking for due to the wide selection of products and services that are offered. Their customer service is usually very good. There's only been a few times when I was unable to get help quickly but that's normal across the board, in my opinion at least.

I purchased a unit in store and the customer service was great but the knowledge of the representative could have been much better and could have led me to buy a more expensive unit if I knew all the features of that upgraded unit. Hopefully next time I guess. I like that they are always up to date with their new maps. Other older gps systems used to have older maps and would be incorrect at times. So this is refreshing.

I purchased this item (Garmin Nuvi 2559LMT) to drive in Greece where I cannot read the streets signs in their alphabet. I knew that there was a time period before I could purchase a SIM card and use Google maps. I had to drive from the airport to a seaside town where I would be working at a refugee camp. I ordered this item from Amazon because my local stores did not carry the Europe maps which I needed. When I arrived in Athens, I discovered that the Nuvi did not recognize addresses. I needed to go to a specific hotel, at a specific address in a specific town. I found this pattern consistent, every time I tried to use it. Once I had a SIM card, I used Google maps which recognized all of the addresses.

I purchased my Garmin 5S at the end of April. Since purchasing I have had nothing but problems with it. I understand that every device is not always going to be perfect. However, trying to get Garmin Product Support to help you is extremely difficult. They say you will have a response within 24 hours, but responses either do not come at all, or can take up to a week. My watch needs to be sent back, due to no fault of my own. (It has stopped connecting to my phone and the app and the functions no longer work.) The email I received to send it back was generic instructions across all Garmin products. It took almost a week for me to get the information, not I will need to wait a week to hear back on the clarification I need.

I bought my Garmin from Best Buy. The customer service was adequate. I could have just bought it online but I needed it right away. It was a convenient transaction overall. I like that it has turn by turn directions, custom voice options, easy mounting options and updated mapping and GPS options. It seemed to be the easiest interface compared to Magellan or TomTom, except maybe Google’s phone app. This unit replaced my old TomTom. The Waypoints could use some updating though.

GPS system is very capable and smart, also the price is great for this type of item. I have tried similar items and they were not as good nor as price savvy and this is why I choose Garmin as my GPS and will continue to promote them and their products. Garmin's features is good the way it is. This company has always come through and they have continuously been a loyal brand. All in all it was a very good experience from sales to customer service. It was in fact, better than previous in-store trips.

My vehicle was having power steering issues so I shopped repeatedly for power steering fluid. I bought my item in store. But my car is trash and I had to go into the store more than I would I have liked to, but everyone was always so helpful. The store was also in close distance to my household which is always nice. The service was fast and easy. I felt like I was in and out which was nice. I was a satisfied customer and would go back again. They definitely have a customer who will remain a customer for life.

Purchasing was easy. I went straight to the store clerk and told them what I needed and what year, model and make of car I had, and within minutes they were able to find that product in store. If they didn't have it (which only happened once), they'd offer to order it for me and have it available for me within the next few days. I've only ever ordered in the store. Also, I especially appreciated that they would read the error messages coming from my car's system, provide a printout of what they were, and make recommendations based on those errors in order to fix them. The best part was that this service was free, and it helped tremendously not have to take it into the shop which could be backed up for days or could keep my vehicle off use for hours while they looked into this sort of thing for me.

I was given my Garmin GPS as a present from my parents before I had a smartphone with GPS in 2007. They purchased it online. It was very helpful because I have a horrible sense of direction. When I got my Garmin, it helped me to not get lost in new cities, especially when I first started college in Baltimore. However, it is difficult to update with new roads and traffic. I found that my phone GPS was much more accurate at estimating arrival time and also knowing one way streets. There were times when the Garmin would tell me to turn when it would be the wrong way on a one way street.

They are a great company and I think are going up. They have a great selection of parts from great brands for your car. Easy to find what I’m looking for. They have what you need and have mostly everything in stock. Purchasing and processing are fairly easy and prices of products are good. The customer service was also great.

I had an awesome experience purchasing my GPS through Garmin. I did have some questions and therefore dealt with the customer service department. The people who handled my questions were extremely helpful and definitely aided my decision to purchase a product from the company. I absolutely love the product. I enjoy the nonslip base that keeps the device in place even when I'm turning quickly. I also really like the size and user friendly capability. Still, I wouldn't mind having a more accurate guide when it came to some routes, when the GPS would try to take me down a road that doesn't exist. However overall I am very satisfied with my purchase with Garmin.

I used Garmin GPS in the military when I needed to navigate over long miles. I've always trusted Garmin then and I use Garmin for both my car and motorcycle. It has never failed me and is so easy to update and is user-friendly. But the screen displays are not up to my liking. And the price of the global positioning systems is a little high for my taste but I still purchased the GPS because they are trustworthy. I always purchase products like this online. I usually look at reviews and comments before I make a purchase but I've never had a problem with Garmin.

I own a Garmin GPS and I like it better than Tom. I used it quite often on road trips and travelling out of the country. The thing I don't like about is that it gives you the long route. Regardless if you check the short route, avoid back roads, toll roads and bridges, it still gives long directions that still include side streets. The cellphone GPS does the same thing. I think there should be update that includes taking the highway without telling you to get off at every off ramp. I feel as though I were taking the bus at the bus depot.

I did my research and when I went to the store I only wanted to see it physically. The size and ease of use. Besides that I didn't ask much questions and made the purchase same day. The price is a good buy and I got it price matched at the store. I use this item for work. Driving a truck it is very useful. I enjoy the live traffic updates, the picture is very clear, and 6" is more than enough viewing. I love the split screen and the bird's eye view. I rely on it quite often. I like how it shows the roads devised and which to take depending on your route. Avoiding accidents and traffic where it re-routes has been another great feature. I also use the point of interest quite a bit since I visit a lot of new places that I am not too familiar with.

The Garmin store is conveniently located by my house and they have all the car parts you will need for your everyday car issues. The pricing could be more competitive and cheaper though. They also sometimes don't have what you need to fix your car and you have to wait a few days to get the part you need so you are out of luck and are not mobile until you can get the part from the store. Also, the parking lot is usually pretty dirty with litter and packaging from customers being lazy and not throwing their trash away when they work on their car in the parking lot. Nevertheless, the customer service is always great and the people are helpful in trying to get the right part for a good price in a timely manner. They go that little extra to try and help you solve your issue and they will even help you fix small issues like lights and clamps. It's always an enjoyable experience when you go in there.

I went into a local retailer and I perused a selection of GPS Navigators. The one I found most appealing for the price offered was a Garmin product. Although the salesman didn't have a personal reference, he did say the Garmin was one of the best of its kind. I am very happy with their GPS Navigator that I purchased. The only feature I do not care for on my Garmin are the voice options and the accuracy when it's time to make a turn. If there is anything I would improve about my Garmin GPS Guidance System it would be the talk back voice options. The voices are all very canny and computer like.

We purchased in the Garmin store on a Saturday afternoon. It was quite busy & raining but the service was both quick and efficient. The employees were polite, patient, very knowledgeable, and on their toes, as well. The store was clean and it had a convenient location & hours, too. However, seating for those women who are pregnant or with small children with them, older or disabled, while they are receiving assistance with their parts & products would be very helpful.

I purchased in store. Found lots of great sale items, and stocked up on windshield washer fluid. Some stores don't have what you need, but I found all the items I needed and at a great price too. Great selection and great customer service, as well. I was asked if I could be helped, and taken to the products I requested. Mostly, the products were in stock. If they were not, they were either found at another location, or ordered for me. I was treated very well, respected, greeted and helped to find what I needed.

Garmin is fairly easy to use and a good option if your car doesn't already have GPS in it. I keep this in the glove compartment in case I'm lost in an unfamiliar area. The issue that I have with it is that it's never been updated, so it's not exactly helpful in new construction and new cities. I believe that one of the major just advantages with purchasing a Garmin is that you have to constantly pay to keep it updated with the newest cities and construction. When you buy Garmin device you should offer free lifetime update. Kind of like what you get when you buy Windows nine or 10.

I purchased a Portable GPS system from the online website. I had previously researched the product and I also heard good feedback about the Garmin brand from friends and family. I found the website and the product to be of high quality and a good value. I also found it to be easy to navigate and the ordering process was both secure and convenient. The GOS system is very helpful to move between my teenage sons' cars. I am able to log into my computer and locate the cars which gives me peace of mind. I quite enjoyed my shopping experience and I am completely satisfied with the product.

It's easy to shop over there because they always have auto parts that I need! Plus customer support over there are always very friendly and helpful! They already had that part for my car that I needed on this day! Didn't have to wait! Been there many times and never had any bad experience with them and I highly recommend them to everybody!

I purchased item online and the description of features was fairly clear and easy to understand. I thought it was the best choice at the time. It was easy to use and seemed to have all the features I was looking for. I decided to purchase it because the price was right. The item operated as I anticipated and I could even use it on flights, which I thought was pretty versatile and fun to use. All was well until I needed an update.

My Garmin was performing extremely well until recently. I've owned for years without a problem. I recently moved to Texas near Houston and needed to update the maps. After the update, my GPS was never usable again. It turned itself off and on, changed screens, and would not accept any new address. I contacted Garmin and was on the phone with a technician for over an hour. At the end we had totally cleared it and reinstalled the program. It appeared to function correctly. The next day it returned to the former condition. I recalled that a former model had failed years ago almost immediately after a map update. Highly suspicious, to say the least. I wonder if anyone else has a similar situation. Not happy with Garmin!

At the time when car GPS was first becoming popular Garmin stood out as the leader in GPS because I was familiar with the name already since my dad used some of their marine products and the GPS device was clunky compared with products of today. But at that time it certainly stood out and offered great navigation features. We bought it at a Best Buy where my wife and I were able to actually see and touch the navigation unit but we ultimately purchased from an online retailer resulting in a savings of nearly 20% compared to in store.

I received my Garmin Vivosmart HR for Christmas after suffering a mild heart attack in September. I've been very happy with it and the mobile app that comes with it, with only a couple exceptions. When I'm doing an outdoor bike ride, it can take several minutes before the GPS locks in and I can start my ride. That gets frustrating. Also, strange as it may seem, the wristband is very difficult to get fastened. And finally, the heart rate seems to be understated to me most of the time. Certainly when I compare to a manual count. But overall I really enjoy the device. It stores a lot of information, and it is smart enough to tell that I'm doing "high-intensity" exercise even if I don't tell it first. It's one of my happiest acquisitions in the past couple years.

The product was the most advanced that you could get at the time. It had all of the features I wanted it to have and for the two years that I used it, it was very reliable. The website was ok and it was a good online ordering experience. I used the product a lot then but I worry now that it isn't relevant. It doesn't update and it's basically obsolete with the advent of more advanced technology on phones. I'm not sure if there is a more modern version now, but I think you can just do Google maps.

I purchased a Garmin GPS and the navigational system is accurate and has really helped me to navigate given my poor sense of direction. I went to Best Buy and purchased the product but I had done my research online before. After reading product descriptions and how people viewed them, it was easy to pick this system. The company is very professional and their equipment works well. If I were to change one thing it would just be that the GPS was able to give me alternate routes based on live traffic.

I love that Garmin is easy to use. It has up to date maps and traffic conditions. The favorite feature updates continuously. The screen is easy to read and sensitive to the touch. The icon selection has many pleasing choices. I would recommend it to anyone looking to purchase a GPS unit.

Garmin has a good selection. I ordered online and I don't have to go anywhere to get the product. They got it to me promptly. However, the shipping was a bit expensive. I dislike that the the device can be transferred to multiple vehicles and saves old trips. Product could be cheaper. There are comparable apps to download on my phone. I also don't like that it has a battery, but I like that it makes trips easy. I don't have to preplan other than the time needed. I can usually find anything without much trouble. Device can be hidden in glove box and I'm able to trust the device.

I like that the features were dependable, denotes a quality of durability and longevity. Customer service was very helpful in clarifying all questions. I call the actual company to order products. Satisfactory was the overall outcome. A definite recommendation to family and friends.

I bought Garmin at the store. They had a wide selection of different GPS systems and the employees there were very helpful giving me advice on which one to choose. However, there was a problem with the input cable when I bought it so I went to the store and they replaced it right away. The base of the GPS is not as heavy as I would like to be because it tends to move around on the dashboard when in motion so I have to put some tape on the bottom to prevent it from sliding but I really like the size of the GPS display and the picture clarity. The audible tones are easy to hear and the button are comfortable to use. The navigation updates very frequently so there is no delay when driving.

The virb action camera is one of the greatest pieces of equipment I have ever purchased. However, I would change the price to be more affordable but it is worth every penny. I like to buy things in store, but I find it difficult to find all of Garmin products widely distributed. So, I ordered online. Other than that, I would recommend that everybody go out and buy one.

I bought my Garmin GPS from a Target near me. Choosing the right model and service was not hard. I like Garmin for its dependability and accuracy for navigation, as well as compatibility with my vehicle. It is easy to set up and very easy to use, even for my not tech-savvy parents. However, it is becoming rather redundant to have navigation using the Garmin service when I can just as easily use Google maps. I don't see the use of having another external component to clutter my car and that needs constant charging when I have all the capabilities in my phone. Overall, clear packaging and reasonable prices made the experience smooth.

All merchandise has previously been purchased in store and although customer service was friendly, helpful and attentive, I would have appreciated if they had been better trained and more knowledgeable on the items and issues that I was inquiring about. I have had to pursue someone either online or over the phone for any in depth help with any issues. I felt that there was too much time wasted with the customer service rep trying to find the answers and information that was needed to get my items up and running efficiently and correctly.

We have a Garmin GPS and I love it. We did a lot of research online and by talking to friends before we purchased, then called the company to order. The representative was friendly, knowledgeable and very helpful. The device is easy to use and has never gotten us lost. The fact that it didn’t break the bank is points in its favor as well but I don’t like the fact that it came with a limited number of maps and if you need others you have to pay for them. I consider that a hidden cost. When you purchase a GPS you expect to be able to go anywhere and it will help you find your way.

I bought a Harmon GPS system for my car at a retail store like Target. There was a display that showed a number of choices of devices and the various assets of each choice were clearly stated on cards below it. The system worked well, and I especially liked that there was a voice guidance portion where the volume can be adjusted but I did not like the method that it had to attach to the dashboard and the cup really didn't attach firmly to the dashboard as it kept slipping from it.

I really like the GPS products that I have purchased from Garmin. I have found the Garmin products to be very user friendly but not only are they easy to use but they are long lasting. I've purchased two products not because one broke but because another brand's product wouldn't always work when our weather was bad and my Garmin always worked perfectly. My first product was purchased in a store in NC but my second was purchased online. I knew from personal experience that I wanted another Garmin so I only had to decide which model to purchase. My devices are several years old so I am confident that if there was a problem, Garmin would have made improvements.

The store was clean and organized and there were helpful staff to help me find the exact part that I needed. Purchased in store and the staff was able to help me find the right part immediately. I can't think of anything I would change about the company. I would recommend to a friend.

More accuracy than the others I've owned. Easy to program the location. Cities and road names pop up with just a few letters typed in. Screen is clear and easy to read. Volume isn't loud enough though, and little bigger screen. Needs better suction cup for the window and a USB cord connector to be able to use cable with other devices or the computer. Does not hold charge. Will not work unless plugged in. But I had heard good things about this company from friends. I purchased the product in store. Decided to try after my TomTom went missing. The price was in line with the others. But the people at the store had very little education on the product.

Garmin is easy to use and does exactly what I need it to do. I owned an earlier model and liked it very much. Sometimes the upgrade takes some time but the reviews were very good. I researched the price and found best deal on Amazon. There isn't anything I would change and would recommend it to anyone.

I purchased my Garmin at Best Buy in-store. A knowledgeable associate told me the new specs compared to the older models which helped me to select the device. I like the lane assistant feature and the trip computer which helps me to avoid tolls and highways. I also enjoy the built-in speakers and the lifetime map updates. I think the touchscreen can be more responsive and the device can be more accurately coordinated with the road while driving. Also I think they should allow a wider selection of different voices because the same voice can get annoying.

Garmin has leading edge navigational products that have lifetime map and traffic updates, can be moved from vehicle to vehicle, and are simple to use. I ordered the Garmin GPS online after evaluating several models from different GPS manufacturers. I chose a reasonably priced model that included lifetime map and traffic updates, can be moved from vehicle to vehicle, and are simple to use. Sometimes the traffic updates and routing around construction zones lags the real situation on the ground but the touch screens are not overly sensitive but allow quick navigation from feature to feature. I would recommend migrating to slightly larger screens to compete with the in-car navigation systems offered on many models these days.

I like how you can have favorites so you don't have to keep adding same location. I also like how it tells you how long it takes and when you will arrive at your location. I don't like how it repeats when you should turn, once is fine. More than that is just annoying. Wish it would give you a choice of different routes to take so you can decided the best choice. I like the product very much and glad that I have it. Selection at the time was great and employee helped in the decision making but also explained that they know people that were happy with this brand.

I like the fact that it's a well known brand and has research to back up its abilities. I like Garmin because the maps are reliable and updated for construction. But it frustrates me that the Garmin doesn't always respond quickly to my wants/needs and even at times doesn't have the address/location I am looking for. It was expensive at the outset and sometimes my battery life is short. I purchased online, it was easy and fast. I was able to compare it with other GPS devices along with price and ability. I was also able to read lots of reviews to help make my choice and I know several people who had a Garmin.

I like the voice, the ease of use of commands, the fact that you could plug in the address of a place in many different ways and on long road trips plan stops along the way, I also liked the programming settings, and warning of high speed. I dislike the battery life, how easily the screen cracked which is why I no longer own the product as I stuck it in my backpack and it was broken when I took it out. I also did not enjoy the time it took to update, the fact that I couldn't connect it to my phone, and the traffic indicator was not accurate. I also don't like that there is no warranty on the product. When it broke I never thought I would have used the customer service but the one time I tried there was a very long hold time over the phone.

I ordered online and the process was simple and fast. The shipping didn't take too long as well. The navigation of the website was easy and quick. The description of the product made it easy to choose our purchase. Their GPS was easy to use, and included detailed instructions. It is easily updated and the battery last a good amount of time as well. I have no issues with my purchase but I believe if I did the customer service would be good.

The Garmin GPS is a trendsetter. It has a very clear voice. The maps are large and clear. The unit itself is super sturdy. It is easy to enter in street information. Easy process for quality product. But I dislike the plastic mount. It continuously falls. Will not stick to my windshield. Very frustrating when traveling. Terrified it will fall while driving and cause an accident. My father purchased a Garmin GPS. And he was thrilled with it! He uses it when delivering newspapers. We went on Amazon to look for reviews. Highly rated. Purchased it!!!

Garmin is a very state of the art company. They are easy and affordable, and offer several different products that are easy to use. They keep in contact with their customers and are very communicative. There is nothing about this company that I dislike. They are very wonderful and easy to work with. They are understanding and helpful with everything. Garmin is available online and in many retail stores. I purchased mine online. Their website has a variety of products and choosing is easy. They have lists of all of their available products as well as previews of products that they are getting ready to premiere.

I ordered my last Garmin GPS online from Amazon.com. The selection was excellent and the service was perfect. I received my item with no problems and it has worked well for years. Their GPS devices are excellent. The directions are clear, the voice commands sound good and are pleasant to hear, and directions are provided in plenty of time for me to react. Good product, good price. What I don't like is the map upgrades are too expensive compared to other options like Google Maps. This has stopped me from upgrading my maps and from buying a new Garmin device. I use the maps that are available on my phone instead.

I bought three Nuvi units: 200-750-755... all failed. I sent the unit back to the CEO with original box and all cables and mounts. Two weeks later they sent just the Nuvi back and said to buy a new one... Now I cannot resell it.

I bought this Garmin Nuvi 2589 from a dealer here in Canada. After getting the product I updated and installed it in the vehicle. I noticed that the max speed limit did not come up anymore as it has with both of the older models I have; I called Garmin and after talking with them they said that's just too bad and refused to give me my money back; So just a warning for people out there of the Caveat Emptor policy that Garmin has now. I will be let as many people as possible know of your practices.

100% of the time when I would modify a route that Garmin gave me, I could never add any stops. If I did, the route would take me clear back to the beginning. I might have been 2 hours from my location but if I added a fuel stop which was on my active route, it would tell me I had 16 hours or some crazy number because it routed me back to my original destination. After 4 calls to customer service and them basically wanting me to do their job for them by taking screen shots and providing countless other details, I gave up.

I am from Canada and bought this unit about 3 years ago. Biggest let down is that Maps, at least in Canada, Ontario, do not update. A major street that was built 5 years ago in a major city, is still not on the map after the latest map update. Second let down, map detour is horrible. It is so complicated that if caught in traffic might as well just stay in traffic because trying to figure it out on the go might cause an accident or at the very least give you a ticket for distracted driving. I will never again buy Garmin that is for sure.

Garmin thinks it's perfectly ok to stop supporting its older devices. I have a Nuvi 270 (that works perfectly) that I'll have to donate to charity because it's not detected by my PC --- so I can't do any updates. I also have an eTrex Vista HCx that's also not detected by my PC --- so now I can't do any updates on IT, either! When I call Garmin Product Support, their excuse is: the device is 8 years old, so Garmin no longer chooses to support it. Their consolation is: I can turn in the device for a 20% discount on a new Garmin device. So what? I can buy their GPSs a lot cheaper (than that discounted price) on Amazon, eBay, etc. What a TOTAL RIP-OFF! Up yours, Garmin!

Garmin warranty is worthless. I purchased the NUVI 2589LMT in August of 2016. I purchased this unit solely because of it's extra features. No complaints about how the unit worked. It did it's job very well. Last week while traveling I used the unit to find local restaurants while I sitting in a parking lot when we spotted a Golden Corral close by. I put the unit back in the center console where I normally kept it when not in use. After eating my grandson wanted to go to the Dunkin Donut close by. When we arrive there the Dunkin Donut was closed.

Brand new unit. Had to charge it just to switch on because the internal battery was flat. That took a while with the vehicle ignition turned on while it charged. Then the unit tells me "no maps". No manual with unit? No mention the unit doesn't come standard with maps? Found complaints site and this helped. That took me a long time to find a site to download express. most sites never started the download. Then it must have been over an hour or more to get express loaded and then maps. What do you do if you don't have a PC? It's working now.

Device error message. I paid $240 for Garmin GPS nuvi model 2589 over a year ago. Six months ago I started getting a message on screen telling me that the power cable was not compatible with the traffic device. I contacted Garmin, returned the GPS. They sent a replacement and still got the same message on screen. I not pleased with this product.

Since I got the Nuvi 2589 it's been nothing but problems. I live in New Orleans. Every time I enter a start & end location, the Garmin either starts in Denver Co, or goes from New Orleans, thru Denver, and back to New Orleans. I wanted to drive across town here in New Orleans. The Nuvi 2589 plotted a course south of New Orleans to Dallas Tx, then to Denver, then to Kansas City and then back to New Orleans. Support has been unable to help me with this. It also generally plots the location many miles from where it actually is.

When you buy a program or data online, you should be able to download straight away, after making the transaction, right? WRONG!!! With Garmin, after paying for my map, it's been one week already without the download link. Apparently the order status is still "processing". Which company on the world takes so long to do an online transaction for a simple digital buy/sell operation? I hate this company, and the only reason I had to download the map is because my car navigation system unfortunately uses Garmin. Absolutely ridiculous. I tell you one thing. Driving with a map from 2013 is dangerous. If I had an accident because of this outdated map (after already paid for the 2017 map), my insurance company would be happy to handle the case.

I had an old off-road Garmin and the internal battery died. I tried to get it replaced but the battery cost as much as a new outdoor/off-road unit. So I bought the Montana 650T because it came with the pre-loaded topical maps. I also have an old Nuvi 200W that I use for getting around town and traveling the highways. I've been happy with the Nuvi 200W except it doesn't give me local posted speed limits. The new Nuvis have that feature and I like that. My problem is with the Garmin Montana 650T. There is a street map software available that I bought so I could leave my old Nuvi home and have a two in one unit, an off-road unit for the trails and a city street unit all in one. I was excited after buying the street map software from Garmin.

I recently bought a Garmin nüvi 2757LM, influenced both by online reviews and by Amazon reviews. This was purchased specifically for a trip to Europe, Germany, Austria, and Italy. Because I've had trouble in the past with rental car GPS units, I wanted one I was familiar with and know how to use. When it came, I did the online update, and used it going to work. I even bought a extra memory card for it. However, when I tried to use it in Europe, I found the maps to be close to useless. Huge complicated clover leafs at major highway crossings not there. Many side roads were also not there. The Garmin was completely useless once you got off the highway. Fortunately, someone had a Google Map App and saved us. I wrote a negative review at Amazon which was not posted. Therefore I presume other less than glowing reviews are also not posted, which in turn misleads customers. Who's more to blame here, Garmin or Amazon?

My Garmin Nuvi was working fine until I updated maps a few months ago. Since the update, while I'm using the GPS to direct me, the same notification keeps popping up on the screen every 1 to two minutes. This very annoying notification reads "A file required for traffic services is missing. Contact Garmin product support at www.garmin.com/support".

Garmin nuvi 1490 LMT. This car navigation unit has been very satisfactory: my only problem was that on my first update of the included lifetime maps, I needed to buy and install a micro SD card because the internal memory is too small. Since then updates have never been a problem. I have used it for many trips down the east coast of the USA and its traffic alerts have saved me numerous delays. Only once have I been directed to a road that did not exist (in Winchester VA). Only once did I lose the GPS signal (under bridges in New York City). I would not start a trip without it. If I get another unit, it will be a Garmin. I bought this unit from Costco in April 2012. Its retail price was $140.

I purchased the Vivosmart fitness device at the end of March. I liked the sleek design and the comfort of wearing it while working out. The product is designed to track swimming as well as various other activities. I wore it for a leisure swim in shallow pool water on 2 occasions. Slowly the device was becoming more and more difficult to read. I did not wear it swimming or in the shower since noticing that the display was shrinking. Now, it is October and I can no longer even read the time on the device. We attempted to contact Garmin while the device was still under the 90 day warranty. We were unsuccessful. They were supposed to send us a number to use when returning the device. Despite several attempts, we have not heard back from them. Checking customer support, the device can now be repaired (it is out of warranty) for $79.00. Are you kidding??!! I will just buy a new Fitbit.

Garmin makes some nice GPS devices but they don't appear to be very responsive to customer complaints and they don't make some options customer configurable. Case in point, my GPS Nuvi 68LM, has an annoying audible alert every time we approach a school. While some may find that to be a nice feature, I don't but there is no way to turn it off. By now you would think that customer choice on options would be standard for just about any electronic device.

Updating maps on a Garmin is a mess, they only support an obsolete browser (I.E.). I got by that after wasting half an hour with tech support, but the updated map I downloaded (for North America) broke the unit. That partly ruined a holiday with the routing messing up constantly and it constantly having to be rebooted (wonderful when driving through strange cities and it has taken you on absurd routes through the 'worst sections' of town). Finally after multiple reinstalls and time with tech support it started working again. Then the big mess, I went to the U.K and paid $100 for the U.K. maps. Nothing worked after that install, it could not even find satellites in an open field let alone route me anywhere. Their tech support does not work weekends and I was not going half way across a strange (to me) country without GPS. I was fed up and got a phone application that works.

I have attempted on several occasions to download Canada street maps to this cycling computer with absolutely no luck. The download site is not user friendly and I had to backtrack a number of times to get to checkout. The address info would not let me plug in my Province without re-setting the entire form and I was then advised that Chrome would not support the download. Shortly thereafter, I found that I apparently could not obtain the Canada maps in Canada. I generally find Garmin product instructions to be obtuse and difficult and I will now shop for another brand.

I bought this unit to replace an older TomTom unit that I had. It has worked OK around town. However, we are just planning a trip back to the midwest, so I tried updating the maps. The unit just shuts itself off in the middle of the update. Looking on the internet, I found this is a common problem with no real workaround. Then, to my surprise, this Garmin unit couldn't find the town I was headed for and since, according to its own information, there is no town there, it couldn't even find the cross streets for the town. I grabbed my old TomTom unit (it's about 10 years old and I never purchased any map upgrades) and it found the town right away. I'm heading out to buy a new TomTom and this Garmin is heading for the garbage can. It is USELESS!!

I have tried for hours to download maps I purchased from Garmin. Their software doesn't work with Microsoft Edge, so I needed to try to find/use Internet Explorer. Total disaster, even after I followed all the hacks they listed on their site and spent 20 minutes online with tech support. Their recommendation was to find a Mac and use that! I actually did that and everything worked, except the file would ALWAYS bomb out at 50%, reset to zero and not provide any error messages or feedback to the user.

Years ago, I had one of the first Garmin running watches and was very satisfied with it. Within the last year, I bought a Garmin Forerunner 25, and it is horrible. I have had difficulty with it off and on since I bought it, usually with syncing. My most recent problem with syncing is that I kept getting an error message that it couldn't sync my activity to Garmin Connect. I was on my PC, so I tried syncing to my Android. That said the sync was successful, but it wasn't. I was unable to sync later activities until I deleted the file from today, which is the most critical workout I have done all summer. I strongly recommend that you not buy a Garmin Forerunner 25.

I had two Garmin Nuvi 2797LM. One feature that I use frequently is the Find Place under the Voice Command application. One of my Nuvi 2797 was crushed so I replaced it. I was shocked to find that my new one no longer allowed the Find Place option to function "This Feature is not available for the United States in American English". I updated my older Garmin Nuvi 2797LM and the feature still works on it. My guess is that Garmin wasted resources on adding Australian English "Garmin Real Directions" & British English "Garmin Real Directions" in male and female format for a total of 4 new sets. If it were possible I would clone the features for the Voice Location Finder and dump the two new "Garmin Real Directions". It already had one "Garmin Real Directions" so I don't need the other 4.

In the beginning Garmin was great, it was the best you could buy. Well, now it's useless. I have three Garmin devices, my first one carried maps for the whole western world. I even gave directions to my taxi driver whenever I visited the United States. Now, my latest device has so many pretty pictures of motorway junctions that the best my maps can cover is part of Central Europe. The memory is too small and any memory upgrades fall flat on their face. Garmin, be practical, give people maps, not pretty pictures.

I recently traveled through Canada and Italy. I contacted Garmin before the trip and purchased for $160.00 upgrades for these areas. I got to both areas, and neither of them worked. I contacted Garmin from the road and they were of little or no help---they claimed I either installed it wrong, or didn't know what I was doing (nothing was their fault). They said to send it back---which was ridiculous since I was on the road in Northern Italy. That was the extent of their help. I resorted to my little screen Apple I-phone and it worked! When I got home, I complained to Garmin customer service and they didn't even respond. And, of course, never a mention of a refund or credit. My advice: my techie wife tells me there are much better alternatives to Garmin and hopefully have some adequate customer service (unlike Garmin).

I believe it is the connection that keeps going in and out. It shuts off while I'm driving. It's the SAME problem with every damn Garmin I've ever owned. I'm sure it won't happen again because it will be one cold day in hell before I buy anything with the name Garmin on it.

I bought a Vivoactive to use for my heart rate training for my first Half Iron Man race. I entered my heart rates for both my running and cycling and everything was going along fine until Garmin decided to do an update to Connect Mobile that did away with the heart rate for the cycling. I emailed them with little response back so I decided to call. I was very disappointed with the answer I received. The tech actually tested the device while on a bike and called me back stating that yes the option was no longer there.

Bought a dashboard GPS with lifetime maps... Lifetime maps cost as much as the GPS... Discontinued that style of update. So I was stuck with a GPS that would not update which I paid for... I called and was told "I would have to buy another GPS that would upgrade." Plus I would have to buy the upgrade maps again... I asked for a refund and was told they would give me 10 % off a new product... Don't buy Garmin. They got you. They got me!!!

The IDEA of it is great. Does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention they will say whatever they need to to trick you into a contract and then bind you to it for an entire year. I dislike a lot. I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.

Why would you pay such a high price for Garmin maps? These are so very expensive. I already had the Garmin and wanted maps for Europe. I just paid $69.99 to add "Europe NT: UK and Ireland" maps to my Garmin Nuvi. Foolishly I didn't check the 'coverage' and apparently Europe NT doesn't mean you get the maps for Europe. You only get the maps for UK and Ireland and not the rest Europe too. Are you kidding me?

I bought a Garmin Vivofit 2 (wings for life). I set it up, downloaded the connect program on my phone. I wanted it because of the sleep mode. It tells you how long you slept and how hard, soft, movement etc... I was interested in seeing how I slept so I was so excited when I got my Garmin in the mail. Well let me tell you don't buy this thing. In my opinion it's a complete ripoff. I wore it the first night, woke up the next morning to see what it read how I slept and it was completely blank, so I took it off and lay it on my dresser.

I have a Garmin Vivofit with hrm. I use it for my martial art exercises. One day the program (Garmin Connect) decides to split my exercises into pieces and not as one. I email the company and the only response I took was: "We'd love to hear about your recent experience with our Customer Care Team. Please spare us a minute to tell us your thoughts on the contact you had. Click here to get started The information you give us will help us #BeatYesterday! Thanks for your time. The Customer Care Team." Does this sounds to you as a response to my query? Don't think so... In other words they never respond and they had the attitude to answer automatically - worst company ever.

Having bought several years ago in the UK for about £1,000 the Garmin StreetPilot 7200 - big screen for poor eyesight - I then bought the "lifetime" map updates. To me, lifetime means just that - for my lifetime. In other words, when I die, the update service goes, too. WRONG! WRONG! WRONG! One day recently, the screen froze, the cursor wouldn't move, and the directional arrow stayed static. Trying vainly to solve this problem and also to update the unit from the Garmin Express service (updates not possible) when I contacted Garmin they referred first to the wrong model designation, then told me to plug it into a socket to recharge the battery.

We are Canadians who had to replace our original Garmin GPS after an accident that broke the screen. We purchased a Garmin Nuvi 52 with advertised North American maps while we were in Arizona on a trip. Upon return to Canada, we discovered that there were no Canadian maps on the device. Apparently there is a belief out there that Canada is not part of North America. The company tells me that somewhere else on the box there was a clarification that the maps were only of the lower states. The large print description was wrong. Thus they will not provide Canadian maps unless I pay 60.00 American which is almost 100.00 American. Poor company to deal with.

I've had GPS for two years and it worked fine, for the most part. It came with lifetime map updates, which I utilized. After the last update, machine would not restart. It gets stuck on "loading maps" screen. It also won't communicate with a computer. The map update may have some software flaw, which now made this machine useless. Garmin is unwilling to help other than to exchange it for a refurbished one for a large fee (at least half of what I originally paid for it). They claim that warranty was only for one year and that map updates are "free" and therefore not guaranteed. I will never buy another Garmin product.

I had a Garmin for 6 years with no problems until it wouldn't switch on, so I thought I'll have another Garmin as they are good. I use it for my business to get to customers' houses, so bought a Nuvi 2519 LM, went to my first customer and it turned off 3 minutes before arrival. Started it again, had to input address again and it went off again, this happened several times. I thought it was just acting up being new and it took me all the way home with no issues. I visited 6 more customers during the week with the same issues as before so I exchanged it for an identical unit. Just been to my first customer with the new Sat Nav and it's doing exactly the same thing. I'm ready to throw it out of the window.

I bought the Garmin Nuvi 1300 with Lifetime map updates a few years ago. I created my online account and updated my maps. Even though the device lost reception a lot I used it as a backup for my phone gps. Recently I tried to update my map with my online account, but was asked for a product code. I thought my online account automatically saved my product code, but it did not. I contacted Garmin and the only help I received was I needed my product code. I misplaced this code which was on a small card. I thought Garmin would honor their lifetime map updates by providing me with my product code. THEY DID NOT. They suggested I pay for my updates. I do not recommended purchasing any Garmin products based on their mediocre product and their poor customer service.

I just purchased a Garmin Nuvi 2599 LMTH and there are no instructions in the box. I have spent most of today trying to get the 24 page manual, with NO success. I get sites with spyware, charges, misleading downloads. A company that does not support its product can only be a failure, no matter how much they make with the ads on the device. I would not recommend anyone to buy this pig in a poke.

Today is Christmas 2015. I opened up a present and it is the nuvi 2757. I plugged it into my computer. Nothing. Plugged it into wall outlet. Nothing. Have had it plugged in for 2 hours. Nothing. What a Christmas! DO NOT buy a Garmin.

Older Street Pilot unit that when I turned it on said to go to Garmin website and download new maps. Unit was working fine before, But locked up and would not shut off. Called Garmin and said they no longer supported my unit. Then why did you tell me to download new maps. Offered me a Nuvi 56LM for $79.95. Thanks. I now have a paper weight.

Garmin's design (for the nvi 260 and presumably for later models) is good in a way but only for Garmin not for the customer! I've had my unit since 2007 and it used to perform well except for taking an annoyingly large number of minutes to find satellites if it had not been used in a few weeks. Lately however, its battery even after being charged for many hours and/or even when connected to a charger does not hold a charge long enough even for the device to finish booting up, much less be of service. I suspected that the battery had simply reached the end of its service life and prepared to get a new one. However, I noticed that the case cannot be opened with any ordinary tools, so I supposed that I would have to send it back to Garmin for a battery. No such luck. Garmin does not make the devices with battery replacement in mind.

Purchased 1st NUVI 2597, recommended by a friend. Got it, registered it, then tried to connect to my computer for free downloads. Would not recognize the USB cable, therefore would not connect to the computer. The Garmin app could not find the device connected. Emailed customer support through their website, which asked for description of the issue, from dropdown menu. Then described in detail what the problem I was experiencing.

I have owned my Garmin 50 Nuvi for a couple of years and I have hardly used it and is it useless with directions. Yesterday it took me approx. 28 miles out of my way when I was only 10 minutes from my destination and the previous time it literally sent me around in a big circle and it still didn't get me to my destination. In the end I had to rely on the paper route I had printed off as a backup and many frantic phone calls. They say if I update it, it may work better but what is the point of paying for something that may not work? They should offer lifetime free as standard and not an extra. I would never recommend this to anyone.

Purchased a Garmin. Used it less than 6 times. Takes a minimum of 30 minutes to find a satellite. Even though product is defective Garmin will only exchange with a "refurbished".

Less than a year ago after owning 4 Garmin in 10 years I bought the 2555 LMT Nuvi. The traffic receiver never works properly. I can live with that now. And I plug it in my single port cigarette lighter. It acts like I'm plugging it into a computer. And the customer service is ridiculous. Always try to find an excuse not to make things right when their product is defective. So just be prepared to get ripped off if you buy it. Being a plumber I need a GPS but I'm not sure which one to go with now. I was always felt like Garmin was reliable. I will be shopping for a different Brand soon. Anyone have any ideas?

I paid $99 for Garmin maps of Europe. It was difficult to use and clearly out of date where new roads had been constructed. I would rate as very mediocre. I turned to the App: Maps.me which did not require data costs on my iPhone. It was easier to use and much much more reliable. Would strongly recommend Maps.me.

I bought an Garmin Oregon 650 GPS costing nearly £400 from Go Outdoors (Exeter). It did not work, so I contacted Garmin customer support within a week. Phoning them was impossible, so emails were the form of communication. Thank goodness for that, as I now have a huge thread of correspondence as proof of their incompetence. For the 4 weeks I owned the device but could not use it, the Customer Service dept did nothing but argue the toss and were refusing to take my complaints to the manager to address.

I downloaded a map of Spain while in The US. When turned the equipment "on" in Spain, the equipment stayed in the "locating satellite" indefinitely. I didn't have this issue while in US. At the rental company, after trying hard to make the equipment work, I tried to rent a GPS, but they offered me a spot fire that could allow me to use the GPS feature while in the Road, at a lower cost compared to a GPS, so I rented it.

Approximately 10 yrs ago we bought a Garmin 75CSx and had a terrible experience from date of purchase. Garmin lied about software being ready for Mac OS. It was in development, but was NOT ready. 4 or 5 years after purchase, unit would not turn off. We had to (a) remove batteries or (b) unplug. We knew unit was no longer under warranty, but Garmin would not consider (or respond to our communication about) repair. "No longer supported." Last attempt to update software (after on/off switch problem) resulted in update taking away ability to enter a "go to" address.

I have had 2 Garmins with power problems. The first lasted for 1 year and it won't power on. The second lasted for 6 months and I am having the same problem. I am changing brands because of this.

My fiancee purchased a Garmin GPS unit. When she went to use it, it stated the need for an update. She followed the instructions and received a message to contact Tech support in order to correct the problem. Tech support accessed her computer via a site called ISL, and looked at her computer and told her that her computer is infected with 415 viruses. Sort of amazing since I just 1 week ago installed windows 10 on her laptop (clean install). When told this, tech support stated that "you must use only a paid antivirus program and that the "free" programs are only good for about 2 days and then do not update..." What kind of poop are they pulling. She uses the laptop only for facebook and updates on her sons little kid computer. Someone is feeding her crap and now she is scared to use her computer... Thank you so much Garmin.

I received an Email for updating my maps. I called customer service for help. And she asked me to delete all data and restart again. I did and my GPS messed up. The GPS that was working on that morning was not working anymore. They told me go buy new one :))) I never buy Garmin anymore, the customer service is awful.

My first Garmin Nuvi only lasted about a year and a half before it would not power on anymore -- conveniently after the 1 year warranty ran out!! My second Garmin Nuvi, I've had for a few years and no complaints about the model 755, so I decided I need to update the maps because I've had it for a few years. No problem there, Garmin was more than willing to take my money and give me an update. I stupidly opted for the "Lifetime Map Updates" because, well, stupid me, I thought 'Lifetime Updates' meant "my lifetime". The Garmin fine print: "A product will be deemed to be out of service and its useful life to be ended if no updates have been downloaded for such product for a period of 24 months or more." What that means to you and me is that if you do not update your Garmin GPS at least once within every 2 years then you will automatically forfeit the "Lifetime Maps Update" payment of $89.99!!!

I have owned this Garmin Nuvi 500 piece of garbage for 3 years. It failed to power up last month. Garmin Claims that since I had not updated the software, that was the reason for the malfunction. So I updated the software... still does not work!! Surprise. So it goes into the trash, with the regular garbage. $320 down the drain. Moral of story... Never purchase from a company that will not repair its own products.

Garmin Nuvi 50 LM faulty. Constantly leaves tracking marks on map and does not take you to a specified address -- only to the general vicinity and says "Arriving at destination." This is not helpful, particularly at night, when it is difficult to determine address in the darkness.

I have spend over 400 on a new Garmin gps. I don't have the extend warranty. It just sucks. It get lost and keep turning me around and around sometime and it's 13 months old.