Ford Explorer Reviews

My back was crushed so severely. The doctors had to cut me open in the front just to get the crushed bones out. Because they feared that if they took the bones out from the back side, they would shatter, fall into my spinal cord, and leave me paralyzed. They then had to flip me open, cut me open again on the back, and build me a back out of alloy implants and pins surrounded by a cage for support. I then had to go to rehab before I could be discharged to go home. I had no medical insurance because I couldn't afford it, so now I’m left with $300,000 worth of medical bills. Ford won't even so much as return a phone call. Every time I call, they say someone will return my call. They never have. I still continue to call.

My 16-year old son lost his life due to massive head trauma. The driver was severely injured, lived, but still have more surgeries to go. The driver will not be able to work for at least 2 years, and nothing can compensate for the loss of life especially a 16-year old. I understand the accident was the driver's fault. However, this vehicle was purchased because it was supposed to be safe, and I feel that it did not do what it was supposed to do under the circumstance. Why is there a handrail in the front of the vehicle instead of the side... that handrail did a lot of damage.

Two days later Ford announces the recall which does not include any Expeditions but the 2000 model. I'm sure this problem is in all the early model Expeditions (1997 thru 2002). I feel very lucky that I caught mine in time to save my house and family.

The car is a total loss. The engine is completely fried, and the "security latch" that is supposed to undo the hood latch didn't work, so the firemen had to pry open the hood with a crowbar...mangling the hood. My roommate now has no vehicle.

$6,600+ damage to my vehicle. I have neck and low back injuries. MRIs revealed 2 bulging disc in my neck and 2 in my low back. My 15-year old daughter was in the passenger seat and sustained injuries to her right shoulder. An arthrogram is scheduled later this month to determine what is causing her pain and limited range of motion. I have been trying to research the internet to find information on airbags that failed to deploy in other Ford Explorers but have not had any luck.

It was around 8:20 a.m. I noticed I was losing power because a semi truck was really pushing me. I pulled over to the side of the road. At this point, my truck had a little bit of smoke under the hood. I got out of the car and took my cellular phone. I called my office to let them know I would be late and also asked Shirley to call the local fire department.

Other people from NKU stopped to assist me, but while I was on the phone the Explorer was breaking into flames, starting from the driver's side underneath. The NKU photographer and his wife were on their way to work and stopped to help me. Joe Ruh had his camera and shot several photos of the fire. It was a major fire. The Explorer was destroyed.

When I called Airport Ford in Florence, Kentucky and spoke to Arlene, she stated that Sam's Club probably did something to my car on Saturday when the tires were changed. Since this was a leased vehicle Safeco paid off Huntington Bank and stated to me that the cause of the fire could not be determined. All the firefighters I have talked to tell me every fire has a starting point.

I would love to share my photos on the web so others driving Ford vehicles will not be hurt. If I had stayed in the vehicle I would be dead. No one wants to reimburse me for my new tires. Airport Ford has dropped me as a customer after eight years and three Ford vechicles. I am very disappointed in how I was treated.

I am very thankful I got out of the car but the next person might not be that lucky.

Gail of W. Monroe, LA:

I left my 1994 Ford Explorer in the parking lot and when I came back it had burnt up. No warning--nothing seemed to be wrong.

Howard should check with an attorney who handles Lemon Law cases.

We thought we had a spare that we could use as a regular tire as stated in our owner's manual, but we have been told we could do damage to the vehicle by driving it with two different size tires at the same time.

The dealership says they are working with a Ford engineer to fix the problem. An engineer within Ford Motors was contacted, and he does not have a solution to the problem. For the past year, Ford tells me just to work with the service department to get it fixed, but they don't know how to fix the problem. When you contact the head cheese at Ford, they do not know how to fix it, and just say to work with the service department.

I am frustrated beyond. I have this vehicle I pay for every month, and the fact that it is broken and cannot be fixed, and I am just to live with the problem, aggravates me even more.

It may be too late but Christopher should consult an attorney who handles Lemon Law cases without delay. Anyone else have this problem? Let us know if you do.

July 24th 2000 brought the truck in for an oil change, they are telling me now they think that there is a service bulliten stating the there is something with the drainage pipes on the roof and Dennis at Quirk would call me with the details. Still nothing.

July 27th, started raining. Family member moved the truck out of the driveway and told me that something needs to be done because the truck windows are pouring out water still. Quirk Ford still has not done a thing to contact me on this matter and I have sent papers on all of this mess to the Attorney Generals office and still nothing from them. I need some answers on what to do about this problem. I am getting nowhere with Quirk or the Attorney Generals office and the 2001 Ford Explorer Sport is still leaking.

The truck roof was saturated in water. The headliner in the truck was supposed to be replaced. Quirk told me there was no need, that they had sealed the leaks How could they have sealed anything fs the truck is still leaking? And things are getting damaged. Nothing was taken care of, the only thing that they (Quirk Ford) gave me was a headache.

The day after taking the truck home, I started having problems with starting and hesitation. I took the truck back to the same dealership. Again, they said that I needed the gaskets, and now, a battery as well. I had them do the work because I was going to be driving to S. California to visit my family for the holidays (400 mile trip). I had trouble with the truck en route and had to stop several times.

When I got to S. California I took the truck to the dealership where I purchased it. They put the truck on the diagnostic computer and it revealed that I needed gaskets, the same ones that I just paid to have replaced; my husband told them that that was not possible because I had just had the work done. The mechanic, thinking that we were insinuating that he was a liar, took my husband to the truck and showed him that the truck engine had never been taken apart, that the gaskets were the original ones, which have been discovered to be faulty and the design has since changed. The mechanic said that those gaskets had been on the truck since 'day one.'

We went ahead and authorized the work to be done, but asked for the old gaskets to be given to us. Once they replaced the gaskets they told us that they also had to replace the tensioners, because the old ones could not go back on once they had been removed. So, we had them do that as well. According to them the new tensioners started eating up the engine, they put in a another set, and they ate up the engine as well. They said that as a result, the truck would need a new engine. Originally, they wanted us to pay for the new engine in full, but we said, "no way."

After some time of letting the truck just sit there, they offered to sell us a warranty and back date it. So we bought the warranty for $495 and the engine was replaced. However, we still had to pay for other things that brought the bill to approximately $1,400. I have since asked the dealership in S. California to sign an affidavit claiming that when they received the truck, the gasket work had not been done, and they declined. The credit card company needs the affidavit in order to process the dispute for the charges from the first dealership.

I imagine that collusion will take place and I'm going to get stuck paying for work that was never done, although I have two receipts for the exact same work using the exact same part numbers.

These are pretty serious charges. Beatriz could contact the District Attorney's Office in the county where the first dealership supposedly did the work. She can also sue the first dealership in Small Claims Court to recover the charges for the bogus repair.

There is one little problem, though. That back-dated warranty constitutes fraud -- both by the dealership and by Beatriz and her husband. All parties involved might want to re-think the way they conduct themselves.

I have a new 1999 Ford Explorer XLT, less than

four months old. From day one, the windshield wipers have not functioned properly. I have had the truck in for service three times over the past three months. Last night I was trapped in my car with my three year old child on the side of a major highway for an extended period of time during a violent rain and thunderstorm because the wipers - both front and rear - stopped working.

I am getting the run-around from Ford Customer Service. I have been waiting over three weeks for the part necessary to correct this

problem, and am now being told that the part is on back order because there are more than

6,000 requests in for the same part. This means that more than 6,000 drivers are at risk for accident or injury if the wipers malfunction in the rain.

I am still without functioning wipers.

Ford is not trying to provide me with any alternative form of transportation. I need my

car to get to and from work, as well as transport my daughter to and from daycare.

do not work properly.

When I received the recall notices for the cruise

control and the hood latch repairs, I scheduled to have my vehicles repaired by making a

reservation for each of them. I have now been to the dealership to have the warranty

recall work repairs completed but continue to get the run around on the windshield wiper

problems.

Because of the workload at the dealership where I purchased these vehicles, it is necessary for me to make a reservation to bring the

vehicles in and the earliest that I have received a reservation has been three weeks.

On July 22nd, three weeks after I made a reservation to get my windshield wipers repaired, I arrived at the dealership at 7:30 AM. After waiting for almost an hour, I was informed that the parts were on order but none were on hand.

I went to the service department cashier and requested another reservation to have the work completed when the part was to come in. I was given a reservation of August 16th and was at the dealership at 7:30 AM with my vehicle.

After argueing with Mr. Leon Childers, who was insistent that I leave the vehicle (I live 20 miles from the dealership), I waited in the

waiting room.

At about 9 AM, Mr. Childers came to get me from the waiting room and again informed me that the dealership had no parts. He could not tell me when the parts would arrive, or if there was actually a fix for the problem. I have been patient up to this point but having to drive out to the dealership and being told that there are no parts when a simple telephone call would have prevented the trip is unreasonable. My windshield wipers are not working properly, turning on frequently by themselves or not turning on at all.

My wife's vehicle is the same way as is my son's vehicle. I presently have a reservation to bring in my wife's vehicle and a reservation to bring in my son's vehicle. I have traveled 40 miles round trip on 2 separate occassions to have this problem resolved. Both trips with reservations to have this problem repaired and both times with no result. I still have 2 other vehicles with the same problem that need to be repaired as well.

I will not settle for less than a new engine... not a remanufactured one! I feel that I'm getting the corporate shaft.... I would like someone to call me so I can tell the whole story.

G.B. needs to read his warranty to