Economy Lube Reviews

Waterloo, Ontario

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About Economy Lube

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Economy Lube offers automotive maintenance services. The company focuses on oil changes, fluid checks and tire rotations. Offering quick service and competitive pricing, Economy Lube aims to provide maintenance options for vehicle owners to ensure optimal performance and longevity.

Pros
  • Friendly and helpful staff
  • Affordable pricing options
Cons
  • Poor service quality reported

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Economy Lube Reviews

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed July 27, 2025

    BEWARE!! I had my 4 tires mounted on the rims at the Dundas and Dixie location. They asked me to come back after one hour. When I came back after an hour they make me waited another hour to get the tires, that was last hour before closing. When checked found one rim severely damaged (These rims were just repaired and freshly painted)

    When called them and complained to manager, who was very unprofessional and rude. Said he can’t do anything, finally reluctantly agreed to refund the amount I paid but would not repair my rim. All I asked to unmount the tire from rim, I will repair and paint and requested to mount the tire back to the rim. He just said quote “I am not touching your tire. No wonder why so many bad Google reviews for them

    When I said if they don’t repair my rim, I will retract my google review left earlier and leave another negetive review and go to their workshop and let other customers know what they did, the manager tried to bully me, saying he will call police that I made a threat. He was Totally rude. These people should be regulated before they touch customers' expensive cars.

    Honestly they should compensate customers for their carelessness that caused damage on the rim in 6 spots to be exact. It's not right that they walk away with no consequence to their action... and possibly they should be checking their technicians' ability to perform any repairs to customers' expensive cars. I will tell anyone who will listen this story- totally unacceptable!

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    Contract & TermsSales & MarketingPriceStaff

    Reviewed March 15, 2024

    On my visit today to Economy lube Hwy 24 Cambridge I requested a basic oil change. I was told my car requires a oil type that is only available in full synthetic. I told the rep to go ahead because I am not the tech and he should know what my car needs. Shortly after the car was on the hoist I was approached and asked to come out to the car. The sales rep told me my transmission fluid service was over by 50,000K and needed service. I reminded him he just changed it at my last oil change service which cost me $ 218 dollars. I am left with a untrusting relationship with this economy lube location.

    They should have records of my past service history like any other professional garage. My opinion is don't deal with this Economy Lube location! The guy at the front desk seems inconsistent and unprofessional. I won't be dealing with this shady sales rep again. Unfortunately this Economy lube Hwy 24 location will suffer loss due to this unprofessional experience.

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      CoverageMaintenanceStaff

      Reviewed Oct. 15, 2023

      The tire-changing process was incredibly swift and precise. The technicians worked diligently, using modern equipment and techniques to ensure a smooth transition. Their attention to detail was evident; they not only replaced the tires efficiently but also conducted a thorough check of the alignment and balancing, leaving me with a vehicle that felt like new.

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      Customer ServiceSales & MarketingPriceOnline & AppBillingRatesHonesty & Transparency

      Reviewed Nov. 9, 2020

      Today I visited Economy Lube located at 688 Hespeler Rd, Cambridge, ON. Immediately the guy tried to upsell me to synthetic oil. When I didn't accept the guy tried to tell me that's the only oil recommended for my vehicle which is a lie. I told him I checked everything out with the dealer before I went in there and I could call the dealer if he needed proof. Then he became rude.

      I saw on the website $19.99 for a regular oil change. (here's the old "Bait and Switch") When I got the bill for $37.00, I questioned the price and the guy said, "that's only for 5w30 and 10w30 if you want I can put that in there for ya." The oil recommend for my vehicle is 5w20. He was trying to be a wise guy but at the same time offering to put the wrong oil in my vehicle which would void my warranty. A disgusting display of pushy upselling.

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      Customer ServiceTechPriceStaffTimelinessHonesty & Transparency

      Reviewed Oct. 22, 2020

      BEWARE!! I had my tires changed at the Hespeler Road location and the very next day my tire flew off my car. The only good thing that came out of this is thankfully nobody was hurt because it could have gone very badly. My tire flew off the car, bounced over a lane of traffic and over the bridge on to hwy 401. MTO and OPP luckily were able to retrieve it. The front driver's side of my car was smashed in from the impact of my car hitting the ground. When I spoke to the locations manager he had his boss call me back. This person tried to bully me into taking my car to the guys he deals with to have it looked at... respectfully, your guys couldn't change my tire so why would I consider going somewhere that's convenient for you just because you say so...

      On top of that he said that he was very busy and basically he was offering his help now but this was my chance. Totally rude, like this conversation was a waste of time. First of all, I'm sure you're a busy guy but please don't underestimate how busy I also am, and I'm the one that had to take time off of work to deal with an accident that was the fault of the business he is in charge of. The time I had to spend dealing with this whole thing way outweighs the 10 minute long conversation I had with this guy. In the end I never got anywhere with him because all he wanted was for me to do what he said. Honestly, these people should be fined for their carelessness that caused an accident. It's not right that they walk away with no consequence to their action... and possibly should have their licenses looked at by the school of trades. I will tell anyone who will listen this story- totally unacceptable!

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      TechPricePunctuality & SpeedStaffBillingHonesty & Transparency

      Reviewed June 18, 2020

      I dropped my car off for a basic 10 minute oil change and went for a walk. Came back about 45 minutes later and not done yet. I decided to sit and wait. Suddenly the manager appeared very concerned about the other fluids in my car. They gave the impression I shouldn't leave the site with the tranny fluid in that condition. I reluctantly agreed to various system flushes, and suddenly it was done?! Are they psychic or just dishonest? I didn't know if they actually did anything - including the oil change - but my bill was 10 times what I expected. Then I streamed the old Marketplace show on these clowns. I was so angry.

      I am really pleased to find this forum to warn future victims. Can I give zero stars, or a turkey? My advice: find a good licenced mechanic who you trust; you will pay a bit more but it is worth it. Also if (s)he notices any issues (s)he will be able to give informed advice. An honest mechanic will want to build a long-term relationship, not ** you once with the knowledge that they will never see you again. What kind of business model is that? Where did this guy go to business school? If you can't get in to your mechanic a reputable outfit, like Canadian Tire, is a better bet - at least they won't touch anything without asking first.

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      PricePunctuality & SpeedStaffRates

      Reviewed April 2, 2020

      They are always quick and helpful! Highly recommended. They always make sure to check my oil filter and make sure it is clean as well as air intake. They are always helpful to ensure that you get the right price for your money.

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      Tech

      Reviewed April 1, 2020

      I have had the greatest experience with having my machine handled by them. The Lexus 570 came back to great shape after them having it checked and maintained. They have the best services when it comes to engine check, repair and cleaning. They replaced all my mirrors and gave me a new door open light that shows lexus 570 when opened on the ground. I can recommend them to anyone.

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      Punctuality & SpeedMaintenanceStaffTransparency

      Reviewed March 22, 2020

      Economy Lube was fast and efficient at changing my oil and providing up to date maintenance on my vehicle. They have friendly staff who took the time to answer all my questions. I highly recommend Economy Lube to anyone who demands great service.

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      Reviewed March 22, 2019

      I visited Economy lube in Brantford for an oil change, they tried to upsell me by saying I needed a transmission flush. They even tried to show me what was apparently my brown transmission fluid in a cup and told me my oil change would be free if I did the flush right away. I refused the transmission flush and left with just my oil being changed. After 3 weeks of driving my car started to sound terrible, I took it to two different mechanics one being my dealership and both told me my engine was not being lubricated due to the wrong filter being put in after my last oil change and now had serious issues. DO NOT GO HERE. My 4 year old car is shot now because of them. Also both checked my transmission fluid and it was fine, my car was at least 60,000 km away from needing one.

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      Economy Lube Company Information

      Company Name:
      Economy Lube
      Website:
      www.economylube.com