Economy Lube Reviews
Waterloo, Ontario
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About Economy Lube
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Economy Lube offers automotive maintenance services. The company focuses on oil changes, fluid checks and tire rotations. Offering quick service and competitive pricing, Economy Lube aims to provide maintenance options for vehicle owners to ensure optimal performance and longevity.
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Economy Lube Reviews
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Reviewed July 27, 2025
BEWARE!! I had my 4 tires mounted on the rims at the Dundas and Dixie location. They asked me to come back after one hour. When I came back after an hour they make me waited another hour to get the tires, that was last hour before closing. When checked found one rim severely damaged (These rims were just repaired and freshly painted)
When called them and complained to manager, who was very unprofessional and rude. Said he can’t do anything, finally reluctantly agreed to refund the amount I paid but would not repair my rim. All I asked to unmount the tire from rim, I will repair and paint and requested to mount the tire back to the rim. He just said quote “I am not touching your tire. No wonder why so many bad Google reviews for them
When I said if they don’t repair my rim, I will retract my google review left earlier and leave another negetive review and go to their workshop and let other customers know what they did, the manager tried to bully me, saying he will call police that I made a threat. He was Totally rude. These people should be regulated before they touch customers' expensive cars.
Honestly they should compensate customers for their carelessness that caused damage on the rim in 6 spots to be exact. It's not right that they walk away with no consequence to their action... and possibly they should be checking their technicians' ability to perform any repairs to customers' expensive cars. I will tell anyone who will listen this story- totally unacceptable!
Reviewed March 15, 2024
On my visit today to Economy lube Hwy 24 Cambridge I requested a basic oil change. I was told my car requires a oil type that is only available in full synthetic. I told the rep to go ahead because I am not the tech and he should know what my car needs. Shortly after the car was on the hoist I was approached and asked to come out to the car. The sales rep told me my transmission fluid service was over by 50,000K and needed service. I reminded him he just changed it at my last oil change service which cost me $ 218 dollars. I am left with a untrusting relationship with this economy lube location.
They should have records of my past service history like any other professional garage. My opinion is don't deal with this Economy Lube location! The guy at the front desk seems inconsistent and unprofessional. I won't be dealing with this shady sales rep again. Unfortunately this Economy lube Hwy 24 location will suffer loss due to this unprofessional experience.
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Reviewed Oct. 15, 2023
The tire-changing process was incredibly swift and precise. The technicians worked diligently, using modern equipment and techniques to ensure a smooth transition. Their attention to detail was evident; they not only replaced the tires efficiently but also conducted a thorough check of the alignment and balancing, leaving me with a vehicle that felt like new.
Reviewed Nov. 9, 2020
Today I visited Economy Lube located at 688 Hespeler Rd, Cambridge, ON. Immediately the guy tried to upsell me to synthetic oil. When I didn't accept the guy tried to tell me that's the only oil recommended for my vehicle which is a lie. I told him I checked everything out with the dealer before I went in there and I could call the dealer if he needed proof. Then he became rude.
I saw on the website $19.99 for a regular oil change. (here's the old "Bait and Switch") When I got the bill for $37.00, I questioned the price and the guy said, "that's only for 5w30 and 10w30 if you want I can put that in there for ya." The oil recommend for my vehicle is 5w20. He was trying to be a wise guy but at the same time offering to put the wrong oil in my vehicle which would void my warranty. A disgusting display of pushy upselling.
Reviewed Oct. 22, 2020
BEWARE!! I had my tires changed at the Hespeler Road location and the very next day my tire flew off my car. The only good thing that came out of this is thankfully nobody was hurt because it could have gone very badly. My tire flew off the car, bounced over a lane of traffic and over the bridge on to hwy 401. MTO and OPP luckily were able to retrieve it. The front driver's side of my car was smashed in from the impact of my car hitting the ground. When I spoke to the locations manager he had his boss call me back. This person tried to bully me into taking my car to the guys he deals with to have it looked at... respectfully, your guys couldn't change my tire so why would I consider going somewhere that's convenient for you just because you say so...
On top of that he said that he was very busy and basically he was offering his help now but this was my chance. Totally rude, like this conversation was a waste of time. First of all, I'm sure you're a busy guy but please don't underestimate how busy I also am, and I'm the one that had to take time off of work to deal with an accident that was the fault of the business he is in charge of. The time I had to spend dealing with this whole thing way outweighs the 10 minute long conversation I had with this guy. In the end I never got anywhere with him because all he wanted was for me to do what he said. Honestly, these people should be fined for their carelessness that caused an accident. It's not right that they walk away with no consequence to their action... and possibly should have their licenses looked at by the school of trades. I will tell anyone who will listen this story- totally unacceptable!
Reviewed June 18, 2020
I dropped my car off for a basic 10 minute oil change and went for a walk. Came back about 45 minutes later and not done yet. I decided to sit and wait. Suddenly the manager appeared very concerned about the other fluids in my car. They gave the impression I shouldn't leave the site with the tranny fluid in that condition. I reluctantly agreed to various system flushes, and suddenly it was done?! Are they psychic or just dishonest? I didn't know if they actually did anything - including the oil change - but my bill was 10 times what I expected. Then I streamed the old Marketplace show on these clowns. I was so angry.
I am really pleased to find this forum to warn future victims. Can I give zero stars, or a turkey? My advice: find a good licenced mechanic who you trust; you will pay a bit more but it is worth it. Also if (s)he notices any issues (s)he will be able to give informed advice. An honest mechanic will want to build a long-term relationship, not ** you once with the knowledge that they will never see you again. What kind of business model is that? Where did this guy go to business school? If you can't get in to your mechanic a reputable outfit, like Canadian Tire, is a better bet - at least they won't touch anything without asking first.
Reviewed April 2, 2020
They are always quick and helpful! Highly recommended. They always make sure to check my oil filter and make sure it is clean as well as air intake. They are always helpful to ensure that you get the right price for your money.
Reviewed April 1, 2020
I have had the greatest experience with having my machine handled by them. The Lexus 570 came back to great shape after them having it checked and maintained. They have the best services when it comes to engine check, repair and cleaning. They replaced all my mirrors and gave me a new door open light that shows lexus 570 when opened on the ground. I can recommend them to anyone.
Reviewed March 22, 2020
Economy Lube was fast and efficient at changing my oil and providing up to date maintenance on my vehicle. They have friendly staff who took the time to answer all my questions. I highly recommend Economy Lube to anyone who demands great service.
Reviewed March 22, 2019
I visited Economy lube in Brantford for an oil change, they tried to upsell me by saying I needed a transmission flush. They even tried to show me what was apparently my brown transmission fluid in a cup and told me my oil change would be free if I did the flush right away. I refused the transmission flush and left with just my oil being changed. After 3 weeks of driving my car started to sound terrible, I took it to two different mechanics one being my dealership and both told me my engine was not being lubricated due to the wrong filter being put in after my last oil change and now had serious issues. DO NOT GO HERE. My 4 year old car is shot now because of them. Also both checked my transmission fluid and it was fine, my car was at least 60,000 km away from needing one.
Reviewed March 12, 2019
We needed an oil change on our car as it was past due. We were away from home and just wanted a quick oil change done. We went to Economy Lube in Guelph. BIG MISTAKE!!! I wish I had read reviews before. They told us our rad was completely dry and they couldn't just top it up but rather had to flush it. It would cost $150 and the oil change would be "free". We decided to have it done as we didn't want to be stranded on the highway with a rad that was bone dry. I asked why our car wouldn't have warning lights on and was told because it's an old car and it didn't have a sensor...right...
When we left our car was smoking and we've never had that problem before. We called them to state this and were assured it was no problem as it was just residue fluid from the flush. We made it home (thankfully) and took the car to our mechanic who said the rad was cracked and needed to be replaced and that we'd been taken. Honestly, the rad was bone dry again as it was cracked!!! No mention of a crack was given to us by Economy Lube and now we aren't even sure an oil change was done as no sticker was put on the car either. PLEASE AVOID THIS PLACE LIKE THE PLAGUE. When it sounds too good to be true, it probably is. Trust your gut! I see all these nightmare reviews and an investigation by Marketplace on CBC and I seriously wonder how the heck they're still in business. Makes me sick that these idiots are taking advantage of people.
Reviewed Dec. 9, 2018
So I took my car for a synthetic oil change last week. It's about 5 km from my house. I drive into the bay and get the synthetic oil change. Of course during the oil change they push all the upsells and such like air filter, cabin filter and such. But this was the first time I've was offered an oil change and undercoating for 100. Which was really a good offer and something so absurd. I should have known a synthetic oil change and rust proofing below $ 100 was just too good to be true. Now you are wondering how is this a scam? Well for start a good synthetic oil change at other places are $80 and rust proofing cost around the same ballpark. Second, I had to go for oil change again!!!
I still had 4000 Kms and three more months to go according to their own sticker. Well, I had go for a oil change again today. My car makes a weird sound when my oil is due and is bang on. Checked the dip stick - had literally no oil. If you work for the company - I have pictures as proof of your scam. Can’t believe you guys get away those. Honestly - after speaking to ppl about this and their experience - how are they still in business? If you work for them - then WOW!!! I won't be returning there soon and warning about these guys. Seriously, stay away from this place.
Reviewed Nov. 13, 2018
I have gone 3 three times for oil changes. It’s great that it so fast. Twice they have told me I needed things done and showed me what the issue was. As well they try to help with the price. I am mechanically inclined, and I knew that I had not done anything that was needed since I owned my car. I am sorry people have had bad experiences, but you know that you can say no, go somewhere else have it checked and I pretty much guarantee the price will be close to double! I personally have called the other place I used to go to for the same service I had done and the price was a few hundred dollars more and no chance of discount.
Reviewed Oct. 16, 2018
The owner and people who work on Economy Lube at Mississauga location not only are unprofessional but also are very dishonest. I went to Economy Lube workshop at Mississauga on October 11, 2018 to change oil of my car. After 2 hours the repairman came and said: "the oil pan of your car was leaking. I fixed it with silicon that's why it took too long". I answered: "my car had no leaking before". He responded: "it was a very small crack that's why you hadn't seen any leaking. Don't worry I fixed it. You should change it next time". I left the workshop and came back home. When I parked my car and exited the car I saw a huge amount of oil under my car.
I brought my car to a Chevrolet certified workshop. They checked my car and they reported: "The drain plug was broken during changing oil then it was replaced by a non-original one that was too big. When they tried to fix it in its place the oil pan was broken." Changing oil pan, renting a car and not working for a day cost $1150 to me. When I came back to Economy Lube to ask the owner pay for it he rejected to meet me and didn't answered my phone calls.
Reviewed May 28, 2018
Horrible place! I had an oil change done and started leaking oil. I took it to a certified place and my oil plug was 4 threads out. This could have potentially been really bad had I not noticed puddles every time I parked my car. I pay for synthetic oil and I was told that my oil filter had NOT been changed by the shape it was in. I had 2 people look under my car for apparent rust proofing I paid for and was told my car which is only 2 years old is not rust proofed. 149.99 for no service? This place talked me into a transmission flush when my car only had 78,000 on it as well. I will NEVER take my car back here and neither will a lot of my friends. I have pictures and copies of my receipts and am going to pursue this further.
Reviewed Feb. 23, 2018
I would like to use this venue as an opportunity to warn people regarding a company called Economy Lube & Tire Lynden Rd. My truck went in for an oil change. That I just purchased the vehicle and it just passed a safety check and was inspected by my own mechanic, this Economy Lube & Tire company did not replace the oil filter and if I had not noticed The following day I would be driving around with the used oil filter after a new oil change. As if that wasn’t bad enough my truck went in without any coolant leaks and it came out with a major coolant leak. The morning after I found a puddle of anti-freeze under my truck.
Feel free to share this and tell your friends about my experience with this company and their neglect to take any responsibility.
Reviewed Jan. 2, 2018
It was just verified that my filter was not changed when I was there because I couldn't get the filter off. I am so pissed off right now, I was suspicious when I looked when I was still in Brantford because the filter was the same brand that a Toyota dealer put on and there was no oil under the housing! Now they say, "Well I can give you a free one..." I really don't wanna go back though.
Reviewed Nov. 13, 2017
I went in for an oil change a week or so ago, based on promotions of a free set of wiper blades. There was so much confusion about the promotion and about what I needed done to my car. Well after paying for an oil change and an undercoat spray, I got one wiper blade and the promise the other will be in in a day or two. Two days later, no wiper blade. I called the following day, after hearing it will be in for sure, no blade. The next day I called yet again, and was told he just ordered it and it will be in the next day. I said to set it aside under my name and I will be in Monday at the latest to pick it up. Monday, no blade, all sorts of confusion and no idea where it could be, other than a phone call later, the person on the other end admitted to not ordering it. Someone ran next door to get me a 22" blade, and they went to put them on. They obviously had no idea how to install it, then the excuses started.
Apparently the blades on my car were a special design and I had to buy them from the dealer. Um... No! If you notice my car is not brand new, as a matter of fact I have owned it for 8 years, and have purchased a multitude of wiper blades from many locations. The next problem was they were two different styles. The answer, that doesn't make a difference, they all work. So I asked him if he would go out in public wearing two different colour socks, as the differences will look stupid. "Well that's all I can do because it was just while the wiper supplies lasted." So in that case why wasn't I told at the start, and why did they go next door and get a 22" blade for me. I can appreciate it that some people, me included don't know how to do everything, including changing wiper blades.
I have done it before, it's not the easiest job, but if I am confronted with something I can't do I will ask someone else and admit I don't know. The absolute worst thing you can do is back yourself into a corner with a lie. Economy Lube has lost a customer and maybe many others because I talk to friends about experiences. I didn't rate them with any stars because they don't deserve any. Actually I deserve five stars for listening to their crap for the last week and a bit. Wow... In the end I had to give them one star but it is not deserved... I guess the worst rating the system will accept is 1 star.
Reviewed Oct. 16, 2017
I have brought my two cars for oil change, but never bringing them again. I was told by them that my car needed transmission oil change and other things and it was not true. I paid $250.00 and this was incorrect. My husband told me that he had just done all that I had paid for early this year. So I was tricked into expenses that were not required. I find these people very dishonest, and they don't care for people to spend money they might not have. I will never bring any of my cars again to this place.
Reviewed Sept. 14, 2017
Just took my car there for an etest. Told wait time would be 45 minutes so I went for coffee. When I returned was told car would not start, even though the car had been running perfectly. Luckily I know a bit about cars and checked the battery connections and fuses. Somehow even though the car worked perfectly when I parked it there the fuse had somehow became unlodged and when I reset it the car stated and works perfectly. I will never return to this business for anything.
Reviewed July 22, 2017
I was just at Economy Lube for a regular oil change. I requested the basic oil, and that's it. When the guy came back he told me that I shouldn't get the basic because it's not good for my car and it's not what my car needs. Again, I told him I just wanted basic oil. When he came back to me a second time, he said, "We did the oil change and if you care about your car you should get the transmission fluid done". I turned around and said, if "I care about my car?... I wouldn't come here to get my oil changed if I didn't care about my car..." Then we were going back and forth about what he had said... and I want to say that sure I got my oil changed... but very poor customer service. Won't be going back. No one tells me that I should care about my car because I know what has to be done and what doesn't have to be done.
Reviewed Jan. 31, 2017
My 78 yr. old grandmother went at 1369 Dundas St E, Mississauga, ON L4Y 4E7, Canada for a vehicle inspection, got charged for a coolant change $199.00 and rustproofing $199.00 (in the middle of winter). A $30 bill went to $451.98. Not impressed.
Reviewed April 19, 2016
I stopped by the Fairway Road Economy Lube this afternoon. At first, I thought I had a pretty positive experience. The staff were friendly and fast (probably too fast in retrospect). The only thing I was originally concerned about was that my oil change was $20 more than the highest price on the price board. The tech told me the price for "my oil" had just fallen off. Could happen I suppose.
A few minutes later, I was on my way - a very fast service. When I got home and read my receipt, I saw the things that should have been done - checking all the fluids and other things - could they have done all of that so fast? One of the items checked as completed was filling my windshield washer fluid. It was empty on arrival and still empty after the service. It made me wonder what else they hadn't done.
I did a quick online check of the company and was blown away at all of the negative stories/reviews/news reports, etc. I was now wondering if they even changed my oil at all. My car runs on full synthetic and I paid for full synthetic. I checked my oil and it appears very dark and smells like conventional oil. I just called my dealership to book for another oil change because I have no trust or faith in Economy Lube. I'll find out next week if they really did change the oil and if they gave me the oil I paid for.
Reviewed April 3, 2016
They will say you need brake fluid, trans fluid, power steering and charge you 100 to 200+ and not even do the work.
Reviewed Feb. 26, 2016
In October 2015 I had my Pontiac Sunfire in for oil, filter and lube plus a Winter Check-up. Work was done on my transmission and the following day I had a puddle of fluid on the floor. I took the car back to them, it was put on a hoist and they did not see anything. Told me to take it to a garage with equipment that will locate the leak. So I did and the leak was found with nuts and bolts broken in the pan, loose bolts, just a real mess. Went back to Economy Lube and they would not admit any fault whatsoever. Had my leak fixed elsewhere and also the mechanic said it was not transmission fluid in the transmission. So they called Economy Lube and still no admission of any fault on their part.
Now my transmission need a total flushing and cleaning out and proper transmission fluid put in. He was not sure if any damage was done to the transmission. Now it is February 2016 and I had my car in for service and have been told my transmission is slipping and now should be replaced. Whoever was working that day the 14th of October did not know what they were doing. I will never go back there for service and would not recommend anyone to go there.
Economy Lube Company Information
- Company Name:
- Economy Lube
- Website:
- economylube.com



