CarsArrive Auto Relocation Reviews

A true NIGHTMARE. I cannot warn you enough to stay away from DAS. The sales rep told me I had to get my car there asap so that it would arrive on my desired delivery date. They had my car for 16 days being held in ATL before it ever left. When I finally received it, it was 11 days late. They had my car for a total of 26 days, and there was a ding in the side door. Throughout the entire process, I could never get a person on the phone or a response on email to the status of my car. I was completely in the dark. Once I paid, the sales rep's phone number would route straight to a voicemail. I had to call from 4 different numbers but as soon as I said my name he would hang up. Their "online tracker" does not exist. The status when you call just says: your status is "late". No dates, no details. When I finally picked up my car I met another guy who had the same experience. STAY AWAY AT ALL COSTS!!!

Ridiculous service, no response. Waiting for my claims to be reimbursed from last 15 months. Totally dissatisfied and disappointed with DAS.

We relocated from Washington, D.C. to Los Angeles on June 5. Four years earlier we used Dependable Auto Shippers and regretfully didn't check social media before using them again. We called early to schedule a pickup that would have our car arrive before we did. The pick up went well on May 23. From that day we received no information. Calls went to voicemail and weren't returned. It took 10 days to find out that the car hadn't left and wasn't scheduled to leave. They made up delivery dates knowing the car hadn't left and this went on daily. It took repeated calls, escalation through our relo agent, and we had a call placed by the police to finally get the car assigned a transporter. Our contract was for door to door service in 10-14 days and it took 26 with us needing to pick it up. As of July 6 we still haven't received our refund for picking the car up. Don't use DAS.

Now at 5 weeks to get a car from Dallas to RI. 5 WEEKS and car is still sitting somewhere in NJ. You try calling and all you get is a computer. You can never speak with anyone. They send you BS emails telling you the car is "in transit". I have shipped cars all over US. This company is by far the worst ever. I feel stupid that I did not do my research. Hopefully this helps you not make the same mistake.

Something has happened with this company. Used them several years ago and was completely satisfied. Tried again this past June and an utter disaster. Dropped car off in Phoenix depot. People very helpful. Then the games began. No communication. Finally email saying car had arrived and I would be contacted for delivery to my house as agreed upon at time of commitment. Several days go by, no calls. Called Bernie **, salesman, get same answer", call was coming. Now the fun began. Don't know where car is. Tried Linden, NJ depot to where it was going, but phone disconnected. **, when he answers phone says, I will get a call.

This is by far the WORST company to deal with. Dependable Auto Shippers contracts out loads and then won't pay. They are charging customers outrageous amounts but then they don't pay the people who actually do the work!!! Terrible company to use. They overcharge a customer to move a vehicle and then they don't pay the transportation company. They also won't return a phone call at all. Voicemails are full. No one can answer or call back in accounts payable.

The second time in 2014 was ok, but I had to prod them for updates. The third time now (June 1016) was awful. They never gave me an update or responded to my emails and phone calls. The car was dropped off in Torrance on 6/2/16 and not picked up until 6/18/165 with no communication in between. The phone based update system was useless as it just gave a response of "on-time" or "late" and I still don't have the car and it is a 5-hour drive... A total waste of money and really poor customer service.

We dropped the car off April 30th for a promised arrival date in Boston on May 14th. We specifically asked if this was confirmed several times, since we were meeting the car outside of Boston for a family trip and were depending on it so we would not have to rent a car. Once we paid the fee, there was no communication whatsoever. We called and left messages with no return phone calls. We called the office and spoke with someone who said the car was in NJ and would be there Monday. Monday came and went. Called again. Thursday. Thursday came and went. You get the gist.

WORST SHIPPING COMPANY EVER!! DO NOT DO BUSINESS WITH THEM. SPEND A LIL MORE MONEY AT ANOTHER COMPANY!! DAS is the worst company I've ever done business with. We dropped off my truck on April 21, 2016 in Jacksonville Florida to Seneca falls NY. The sales rep on phone told me they could get me truck within eight days. After our conversation I tried to call the number back and all my calls was routed to some guy in Los Angeles. I found it odd I couldn't get through to customer service. After 8 days past I didn't wanna complain so I gave them another week. After second week I called customer service and the lady had no idea where my truck was at. I was pissed.

As a serial entrepreneur who has owned several businesses I wanted to take the time and share my experience due to all the negative comments I've read on this site. I've included my DAS order number and receipt so that no one thinks that this is false or that I'm being compensated in any way by DAS. This is an independent review.

DO NOT USE THIS COMPANY. They have zero customer service. They can't tell you anything. They don't know where your car is when you ask and they are not nice people. They take your money and don't deliver anything. They are the worst company and not sure how they are still in business. PLEASE GO ELSEWHERE. They will be hearing from my lawyer shortly.

Just read reviews prior to contacting DAS for a shipping. Things must have changed since 2009. In November 2009 my best friend had his Ferrari shipped from Tempe AZ to NJ. Given the good service he received I had my Corvette shipped from NJ to NM. Absolutely no problems and I was very pleased. Given the reviews I read I will pass on DAS at this time. What happened to this once good company?

I placed an order to transport my car from WA to FL. My car was picked up on DEC 23, 2015 and was to be delivered on JAN 5, 2016. My car left WA on JAN 8, 2016 and arrived GA on JAN 16, 2016. They don't care about customers. They are rude. They never know anything about your car. Every time I called all I got was, "we are working on your car." They lie! I finally found executive contacts on their webpage and emailed everyone on it and finally after 3 times of sending the same email, a man by the name of John ** called me back. After 2 weeks of talking with him, all they offered me is $100 credit, that is an insult to me.

My daughter came home from college on 2/25/16 from Loganville GA. Her car was picked up on the same day. However we have been told from this company "DAS" that the car truck load was in an accident in PA on March the 3rd. We still cannot get any answers on the location, how bad the car is damaged, nothing. PLEASE PLEASE DO NOT USE.

This was one of the worst experience of my life. It was all good until my vehicle was picked up. I've called several times to see when my vehicle is arriving, the answer that I got was always that "my vehicle is on schedule." Customer service was not willing to provide any detail, which I couldn't understand why. So, I decided to stop calling and just wait until the day they promised to deliver my vehicle. I didn't get any call that day, so I called the company. They are saying that my vehicle shipment has been delayed and will require extra 2 days.

I went to "Edmunds.com" and saw that they recommend Dependable Auto Shippers for car shipment. Man, I was wrong and for sure "edmunds.com" is also wrong. I shipped my car from Delaware to CA and the salesman "Graig" mentioned the move will take 7 to 10 days. They picked the car on promised date. However, 7 days passed and they said it will take 14 days. 14 days passed and now they say it will take 21 days but still no guarantee. The answer of the customer service, "You have no guaranteed delivery." Can you trust anyone in this business? I will never recommend this company from my initial experience and I do not know how this is going to end.

Well, they are not very "dependable" as the company's name suggests. I had a rather unpleasant experience with their insurance. My car was shipped from WA to OH. It looked fine on the body when I received it. A month later, when I took it for an oil change, the service department showed me extensive damage in the car's underbody. They mentioned this damage could have been caused while the vehicle was being lifted onto the truck or being taken down. I contacted DAS and they refused my claim on the basis of two points - 1) The underbody of a car is not inspected before and/or after shipment; 2) The problem was reported a month later. I explained the reason I didn't report earlier was no observable problem with my driving the car. Hence I didn't have to take it to any service station, until my scheduled oil change. I also had an oil change done immediately before shipping the car where no such issue was reported.

The company was contracted to ship my truck from AZ, USA to St John, USVI. They received a wire transfer (pre-payment) for the cost of shipping my truck. When the truck arrived in the Virgin Islands I went to pick it up. I had a receipt from DAS (bill of lading) showing that DAS had paid the shipping cost to the shipping company. They actually had not paid the cost of shipping even though they had been paid 45 days earlier. My truck was not released to me. DAS told me to go ahead and pay the shipping cost and they would reimburse me (right - they really think I'm a fool). DAS finally paid the shipping company, 3 days later, only after being threatened with legal action. Buyer beware. They are crooks and thieves. Will take your money.

My car - lexus RX- should've been delivered from PA to WA in 10-14 days from Dec 9, 2015, as the sales person Brandon said. Today is Jan 6th, 2016, it is still sitting in PA. I am now in WA, not knowing whether they are doing the job, the status of my car. Of course they charged my card over $1300 on dec 9. Now I am begging them to get my car back and my money.

These guys should NOT even have a business license. 3 weeks late and my car was damaged. Along with this, my gas was siphoned and my USB Powerpoint stolen. STAY AWAY FROM THESE INCOMPETENTS!!!

Un-Dependable Auto Shippers! One of the worst experiences I have ever had. How can this company be allowed to operate? I am disgusted at their customer service or lack of it. No words can describe how bad this company is. They were even recommended to me by a corporate relocation company. Thank the Lord the only saving grace is that I am so thankful that our car was not damaged in the process. After reading all the nightmare reviews I am happy to get our car intact.

We made the mistake of leaving things in the car and paid the consequences. A valuable item was stolen and they basically said though, the contract said they were not responsible. 4 weeks and high price plus the theft. DO NOT USE THIS COMPANY.

They have had my vehicle for 3 weeks and it is still in New Jersey and I am shipping it to Oregon. They have no idea when it will arrive. For almost $2000 this is ridiculous.

Had a car shipped from TX to NY and it was damaged along the way. There was a large chip in the front bumper, chip in the lower side, and long scratches across the paint clear coat from something being dragged across it. As instructed I went to a local auto body shop and got an estimate. The damage was almost $1,500, and I submitted that claim to DAS. They said in an email that I would be paid, minus a $250 insurance deductible, since they admitted to doing the damage as the car was perfect before shipping. They have since refused to pay and have ignored my case for over 4 months!

I had requested a quote to get my motorcycle transported from West to East PA. Even though I used the DAS website, I ended up with a quote from a company called ETS (E Transport Solutions, Inc.), which is apparently doing business in California. Quote looked good so I followed the instructions and faxed (yes, it asked me to send a FAX message in 2015!) the requested information. A week passed by and I didn't hear anything. I called and a guy named Nick ** told me that everything was set. 2 days before the move I called again, and spoke with the same guy - I still had not received any confirmation. Nick told me again not to worry, and yes, the bike would be picked up as scheduled.

While our experience with scheduling, getting quotes, and initial set-up and payment was great - 5 stars, our car was delivered with damage. The customer service from post drop off has been about the worst I've ever encountered. DAS has a technicality to account for everything. Example: Though you say your license plate was ripped off during transit, causing loss of plate, plate mount and various points of damage to the bumper, there is no proof that you had a plate on the car at the time of pick-up, so we must deny that part of the claim.

We dropped off our car at the DAS terminal in Virginia on June 3. Our car finally arrived in Oregon on July 2. So it took DAS 29 days to ship the car for a fee of $1720. The car was incredibly dirty and the tires were partially flattened because the car had been idle for so long. When I talked to DAS in late June, I was told that the car sat in the Virginia terminal for 3 weeks without even being loaded onto a truck. Moreover, for about one week in late June, no one at DAS could even tell me where the car was and when it would arrive in Oregon. During this time, I got several automated messages from DAS that provided misleading or incorrect information on the status of the car shipment.

I have used DAS multiple times over multiple years and had fantastic results. I have shipped a BMW, a Porsche, a couple of Honda CR-Vs and a Ford Escape. The only issues were the cars tended to show up early and the last one the spare key was melted. I will acknowledge that the customer services offered have changed, no online satellite tracking of shipments and the delivery windows are none existent. But overall, I have loved their service.

I never wrote a review before but their service made me write it. My car shipping went through my company and they literally stole the tyre and the tyre pressure monitoring kit along with some personal stuff. STAY AWAY.

I had the worst service ever experienced. My car took 22 days from pick up in California to delivery in Massachusetts. It was delivered damaged and after a month of haggling they offered to pay only half of the fee for repair even though I had their driver sign that they damaged the car in transportation. When I called to complain, their representative was quick to inform me that I could not touch them. Per their contract, I can only sue them in Texas or in Federal court. Six weeks and I still don't have my damage check. STAY AWAY FROM DAS. Push your car, pull it behind a mule or ditch it by the roadside. Do all this but keep it way from these ignoramuses!