CarsArrive Auto Relocation Reviews

I'm a transporter that deliver 2 vehicles from Miami to Texas and as of today DAS still owes me $1,300 on our payment. It was supposed to be paid within 30 days, waiting over 50 days now and no response to my emails, calls or voice messages. They are a irresponsible fraud company. I spoke to Tayler in dispatch and Cherryl in accounts payable and supposedly they have an issue with their software as what they said in which I don't believe. I would not recommend this company to no one. They are a fraud company and their reviews are horrible. PLEASE READ REVIEWS ON COMPANY BEFORE YOU USE IT, YOU WILL REGRET IT!!!

Fist off I should have read all the reviews before I hired this company to transport a car. I work for one of the biggest companies in the world and I was asked to help facilitate the transport of a car for one of the executives. I called around and was very happy to hear what DAS had to say at the beginning. The paperwork came and they picked up the car on the date they indicated. That is where everything fell apart! The vehicle has never left their holding pin in TX. Its been 14 days since they picked it up and if you can get a hold of someone at their offices (I waited on hold for over 20 minutes the first call, 35 minutes the second call and almost 45 minutes the third call), they have no answers as to why the vehicle is still sitting and not shipped. My shipping due date was yesterday the 16th and it hasn't even left the starting point yet. Absolutely the worst experience I have ever had with ANY company. DO NOT USE THEM!!!

On June 3rd 2016 I dropped off 2 vehicles at a DAS shipping terminal to be shipped from the West Coast to the East Coast. According to DAS the vehicles were supposed to arrive on 13 June. On 21 June I called DAS to check on the status of my car because it had not been delivered. They said they did not know and they would call me back later that day. Well it just so happened that later that day I received an e-mail telling me that the car had been picked up for delivery (The car, singular - remember that for later in the story).

I have used DAS for at least ten years. More expensive, but I liked the convenience of delivery and pick up from a terminal, rather than the call from a driver saying he was 15 minutes from your house (even I ALWAYS ask for at least a day's notice). Noticed subtle changes in DAS earlier this year when shipping procedures began to change. Went with DAS in July, had problems getting my car booked, which should have been a clue. Finally processed order online. I had car delivered to terminal myself, then DAS charged me for shipping and said it was set up. No more contact. I left several voice mails and emails to find out what the status was over the next several weeks, still no contact.

My mom dropped her car off in Sacramento July 28th 2016 to bring transported to Tampa Florida. She flew instead of driving due to health reasons and thought it would be faster and less stressful to simply have her car transported. Boy we were so wrong! This company is awful! Here it is August 15th and she is still waiting for her car. She keeps calling only to be asked to leave a voice mail for a representative. She called the drop-off location 2 weeks ago and they said her car was almost to Tampa. Yeah, they lied. She called today where she dropped off her car and it's still in the lot waiting for transport. DO NOT USE THIS COMPANY!! Apparently from what I read they being boycotted from independent contractors for non-payment of services. Whatever you do, please don't use these guys. If you are a AAA member, they will recommend these guys. AAA didn't know this company was a bunch of douchebags, but they do now.

DAS has been the worst experience in working as a car hauler. They hire external companies to move cars, and they are not paying us. This is why customers' cars are delayed since we as carriers do not want to take any loads they have available. Same as I am reading from customers, it seems that they just ignore our calls and emails. Please do not trust them at all.

DO NOT SHIP WITH DAS AUTO SHIPPERS!! My family and I relocated down to GA from NY. We needed to ship our AWD 2015 Ford Fusion Titanium so our relocation company used DAS Auto Shippers to take care of this. Everything went according to plan until we took delivery our vehicle. After inspecting and signing for the vehicle we went to take it out for a drive. Thus is when the nightmare begins. We turn the corner and hear grinding and clunking coming from the rear of the vehicle - sound like when you try and drive a 4x4 on dry pavement. So we took it straight to the Ford dealer and emailed DAS. First question out of the dealers mouth was "Has this vehicle been towed?" The only way this happens is either there are 2 different size tires which there are not or the vehicle was towed with 2 wheels on the ground.

DAS is a fraudulent company run by dishonest people and it is going out business!!! They lure people by low quotes, have a local towing company haul your car to a local open-air storage and dump your car there. They do not return your calls and it is impossible to find out what is going on. Their contract says 14* days shipping (ETA) but your cars sits for 30-40 days. Once they get your car, they start contracting independent movers to move your car, but the movers refuse to work with them because DAS underpays them. In fact, most independent movers have dumped DAS and would not touch them.

I paid for two vehicles to ship from Texas to New York. It was supposed to arrive within two weeks but didn't arrive until a month later. During the time I'm awaiting for my vehicle to arrive they lost status of where they were. Lied several times on the delivery day along with the exact location. They fail to return phone calls and will not provide answers to reach a manager or corporate office. They will give an extension number but don't have a number to dial to use the extension so it is useless. They will give you a local floor manager and keep switching you back and forth and say there is nothing they can do. My vehicle was freshly painted and spotless and upon receipt it had various damages. I tried to write the damages on my claim form at receipt and the driver stated that I can't write in on the form my damages, that I have to take it up with DAS.

After being reassured that this company was not like the others, I stupidly agreed to let them ship my car. Well that was almost a month ago and I still have no update on my car. You cannot talk to anyone on the phone, you will constantly wait on hold, or go to a rep's voicemail that will never return your calls. At this point, I have no option but to take legal action. They refuse to talk to anyone, after they have taken you car and your money. HORRIBLE COMPANY. DO NOT USE THIS COMPANY. Who knows what shape my car will be in, IF and WHEN I even get my car.

I am a car hauler. I just wanted other consumers who are seeking answers about their vehicles to hear the truth about DAS. They used to be a good company that seems mismanaged now. They stopped paying drivers so drivers are refusing to haul their loads due to hundreds of non-payments. How DAS operates is that after you pay them, a truck picks up your vehicle and takes its to their closest terminal. Then they post the load on a dispatch site where we look for our loads. Hundreds of drivers have not been paid and we all refuse to run their loads.

I moved from CA to NY and this is the first time I have shipped a car. Was referred to DAS by Allied Van Lines so I thought it was a legit company. I was supposed to receive my car on 7/25 and it is now August 5th. I have a 4-month-old baby with no car to transport us around our new town. DAS is not picking up or returning any phone calls. Most calls get redirected to some guy named Bernie who never returns phone calls. I am so furious with this company. DO NOT USE THEM!!! I only hope I get my car. I am thinking of taking legal action at this point.

DO NOT USE DAS to ship your automobile!!! They took my car 5 weeks ago. When I showed up to pick up my car, it was not there!!! It's been a week, they will not answer my phone messages. The representative that had been assigned to me will not answer his voicemail. I have no clue as to where my car is. None!!! I even tried being on hold. Over 3 hours, just finally hung up on me, cause they closed!!! This is illegal and I have to involve the police!! Stay away from them at all costs!

I shipped my Monte Carlo from Florida to Oklahoma on June 28, 2016 with an no later than delivery date of July 11, 2016, since I am scheduled to leave the US on military orders soon. It is now August 1, 2016 and I still do not have my car!! I have emailed and called repeatedly to no avail! I am beyond upset and angry. No one will return my call regarding the whereabouts of my vehicle! AS STATED IN A PREVIOUS POST BY ANOTHER ANGRY CONSUMER, I REPEAT "DO NOT USE THIS COMPANY"!! This is my first and last time using this fraudulent company. ACTIVE DUTY SERVICE MEMBER - IF you plan on using this company please save your time and money! I have already made the mistake for you.

I shipped my Corvette to Nashville from Arizona on June 22nd 2016. It is now July 26th 2016 and I still do not have my car!! I have emailed and called repeatedly to no avail! I am beyond upset and angry. Nobody will tell me where my vehicle is. DO NOT USE THIS COMPANY!! This is the 4th time I have used this company. Every other time was great... But WHERE IS MY DAMN CAR?!

We moved from Upstate NY to California. Our cars (2 cars) were dropped at the Seneca Falls auto station for pick up on June 25th and the ETA given to us on was July 12th. It's been more than 10 days since the ETA which is fine. BUT the cars haven't even been picked up from the location they were dropped at. The customer service department is extremely inefficient when you call them. They seem not concerned and the only answer we seem to get is 'there are no updates.'

This company is a complete joke. They left my car sitting in a lot for 3 weeks and never even assigned a truck for it to be picked up. They offer no late compensation, and basically they would charge you the full amount for delivering a car 3 years later. Customer service does not answer, and sales rep (Janis) seems to be the only one in the company seeing that if you call the main number listed on their site, it goes straight to her VM. There are thousands of these companies out there, so if you're considering shipping a car, make sure to pick from all the others and count DAS out!

We moved from Las Vegas, NV to Orlando, FL and we signed a door to door contract with this un-dependable company... Unfortunately!!! We didn't check the reviews, too busy with the moving. They picked the car on June 20, 2016, and was supposed to be delivered between July 1 and July 5, 2016. The company was paid in full the day of the pickup! By the end of June, we called the company and they told us our car was in Georgia. But it never arrived! We are on July 18, 2016 and we still have no news of our car. We spent hours on the phone to listen to the same answer, that the car is in Georgia and they had no solution planned for delivery. The automatic answer machine always says our car is late and is not currently scheduled to be delivered. When we asked to talked to a manager, we've been redirected to a voicemail. Then our phone was marked and every time we got the voicemail. Even, a customer representative hang up on the phone.

I shipped my car from Maryland to Seattle, Washington on June 15. The sale rep told me that my car could arrive on July 1, which is a reasonable transit time from coast to coast. However, after they had my money, they just disappeared. On July 5, I used their "intelligent" phone system (because neither my sales rep nor customer service answered my phone calls) and was told my car was still in Maryland. Then I started to call their "customer service" every day. On July 13, they finally picked up my phone call and told me they do not have a schedule for my car, which means they held my car for a month and did nothing.

I booked a move from NYC to Orange County on June 10 2016 with sales rep Tyler **. The car was picked up June 24 2016, and was slated for delivery July 8 2016. My phone calls are automatically screened to a voice mail box by Tyler ** which is not answered. After getting a Google voice phone number, I was able to reach someone after 2 weeks of calling nearly daily, and holding for about 20 minutes. The agent simply said my car was delayed and hadn't left NJ yet. It has been 3 weeks - I am not sure why it is taking so long to ship a car and I am not even sure it will be completed.

A true NIGHTMARE. I cannot warn you enough to stay away from DAS. The sales rep told me I had to get my car there asap so that it would arrive on my desired delivery date. They had my car for 16 days being held in ATL before it ever left. When I finally received it, it was 11 days late. They had my car for a total of 26 days, and there was a ding in the side door. Throughout the entire process, I could never get a person on the phone or a response on email to the status of my car. I was completely in the dark. Once I paid, the sales rep's phone number would route straight to a voicemail. I had to call from 4 different numbers but as soon as I said my name he would hang up. Their "online tracker" does not exist. The status when you call just says: your status is "late". No dates, no details. When I finally picked up my car I met another guy who had the same experience. STAY AWAY AT ALL COSTS!!!

Ridiculous service, no response. Waiting for my claims to be reimbursed from last 15 months. Totally dissatisfied and disappointed with DAS.

We relocated from Washington, D.C. to Los Angeles on June 5. Four years earlier we used Dependable Auto Shippers and regretfully didn't check social media before using them again. We called early to schedule a pickup that would have our car arrive before we did. The pick up went well on May 23. From that day we received no information. Calls went to voicemail and weren't returned. It took 10 days to find out that the car hadn't left and wasn't scheduled to leave. They made up delivery dates knowing the car hadn't left and this went on daily. It took repeated calls, escalation through our relo agent, and we had a call placed by the police to finally get the car assigned a transporter. Our contract was for door to door service in 10-14 days and it took 26 with us needing to pick it up. As of July 6 we still haven't received our refund for picking the car up. Don't use DAS.

Now at 5 weeks to get a car from Dallas to RI. 5 WEEKS and car is still sitting somewhere in NJ. You try calling and all you get is a computer. You can never speak with anyone. They send you BS emails telling you the car is "in transit". I have shipped cars all over US. This company is by far the worst ever. I feel stupid that I did not do my research. Hopefully this helps you not make the same mistake.

Something has happened with this company. Used them several years ago and was completely satisfied. Tried again this past June and an utter disaster. Dropped car off in Phoenix depot. People very helpful. Then the games began. No communication. Finally email saying car had arrived and I would be contacted for delivery to my house as agreed upon at time of commitment. Several days go by, no calls. Called Bernie **, salesman, get same answer", call was coming. Now the fun began. Don't know where car is. Tried Linden, NJ depot to where it was going, but phone disconnected. **, when he answers phone says, I will get a call.

This is by far the WORST company to deal with. Dependable Auto Shippers contracts out loads and then won't pay. They are charging customers outrageous amounts but then they don't pay the people who actually do the work!!! Terrible company to use. They overcharge a customer to move a vehicle and then they don't pay the transportation company. They also won't return a phone call at all. Voicemails are full. No one can answer or call back in accounts payable.

The second time in 2014 was ok, but I had to prod them for updates. The third time now (June 1016) was awful. They never gave me an update or responded to my emails and phone calls. The car was dropped off in Torrance on 6/2/16 and not picked up until 6/18/165 with no communication in between. The phone based update system was useless as it just gave a response of "on-time" or "late" and I still don't have the car and it is a 5-hour drive... A total waste of money and really poor customer service.

We dropped the car off April 30th for a promised arrival date in Boston on May 14th. We specifically asked if this was confirmed several times, since we were meeting the car outside of Boston for a family trip and were depending on it so we would not have to rent a car. Once we paid the fee, there was no communication whatsoever. We called and left messages with no return phone calls. We called the office and spoke with someone who said the car was in NJ and would be there Monday. Monday came and went. Called again. Thursday. Thursday came and went. You get the gist.

WORST SHIPPING COMPANY EVER!! DO NOT DO BUSINESS WITH THEM. SPEND A LIL MORE MONEY AT ANOTHER COMPANY!! DAS is the worst company I've ever done business with. We dropped off my truck on April 21, 2016 in Jacksonville Florida to Seneca falls NY. The sales rep on phone told me they could get me truck within eight days. After our conversation I tried to call the number back and all my calls was routed to some guy in Los Angeles. I found it odd I couldn't get through to customer service. After 8 days past I didn't wanna complain so I gave them another week. After second week I called customer service and the lady had no idea where my truck was at. I was pissed.

As a serial entrepreneur who has owned several businesses I wanted to take the time and share my experience due to all the negative comments I've read on this site. I've included my DAS order number and receipt so that no one thinks that this is false or that I'm being compensated in any way by DAS. This is an independent review.