CarsArrive Auto Relocation Reviews

Finally called Phoenix Depot and they tell me car is in Newington, CT at Mirabelli auto shop. Call Mirabelli and they will not deliver car because DAS not paying bills. I can come and get it, 200 miles away. Called ** who no longer takes my calls and never calls back. Neither does Angel and headquarters hung up on me. The combination of total failure to communicate and outright lying make this a company that should no longer be in business. I have started a claim for reimbursement of delivery charges. I would recommend that this company be avoided at all costs.

The car finally got there at the end of our trip - you guessed it, we had to spend more money to rent a car. I feel completely violated - no communication, horrible service, and please, please do not use them. You will be sorry. They say one thing and they are the LEAST RELIABLE! NEVER again. I would not give them any stars if I could, but ConsumerAffairs require it.

On the 17th day they called me back and told me my truck was in New Jersey I'm like wtf??? 17 days to travel from Jacksonville Florida to New Jersey doesn't make any sense. The customer service said it's gonna take another 5 days for them to drive my truck from New Jersey to Seneca falls NY. It takes 5 hours to drive from New Jersey to Seneca Falls. Today is May 12, 2016 and I still don't have my truck. It's been nearly an entire month they've had my truck. The other day I received an email from stating my truck was in transit and to make preparation to receive the vehicle. I missed work for these people and today I spoke with customer service and filed a complaint. The customer service lady told me they had a driver error and today my truck is still in New Jersey. DON'T DO BUSINESS WITH THIS COMPANY. LEARN FROM OUR MISTAKE.

I've used DAS four times over the past seven years. The first time was in 2007 when we moved from NJ to TX and we shipped my wife's 2007 Infiniti G35. We chose the drop off service whereby we dropped the car off in Linden, NJ at their facility and picked it up in the Dallas, TX facility. We had no issues with the car being damaged but the service did take longer than expected. However, we misunderstood the process so that was partially our fault (and partially their fault for not explaining it better). Not a big deal.

The second time we used DAS we got a 2007 BMW Z4 Coupe off of Swapalease.com and had DAS pick up the car and drop it off at our house. Again, absolutely no damage to the vehicle and the vehicle arrived on time. In fact, when we traded the lease in the BMW dealer could not believe that there was not a scratch on it given that it had seen two owners and a cross-country transport in an open carrier. The third time we relocated a 1997 Ford Explorer from Florida to Texas. We paid for the door-to-door delivery again and had no issues with damage or delivery time.

This last time was by far the best experience, however. We purchased a used 2013 Range Rover from Pasadena, CA and the dealer told us they would handle the shipping. After several days of not hearing from the dealer we called and they said they had been unable to find a comparable price to what we showed them from DAS and asked that we just ship it ourselves. In a bind I emailed Craig **, the DAS rep who had given me the original quote (and who I had also told previously that I wouldn't need his service due to what the Land Rover dealer told us). He sent me back an email with all the questions I needed to answer (make, model, pick up location, destination, etc.) and after I responded he sent me a quote with options. We chose the door-to-door delivery and the top-load and paid $1,121 (Land Rover wanted almost $2,000 to ship it FYI).

I called DAS automated system, entered my credit card details and paid it over the phone as Craig requested. A few moments later I received a copy of my invoice and Craig updated me with the ETA of 5/9/2016. For the record, it's 5/6/2016 right now while I write this. I received an email this morning stating my car had made it to the Dallas facility and that a driver would schedule with me. I happened to be downtown so I swung by to take a look at the Rover that I has just bought sight unseen. The receptionist was extremely polite and nice and I explained that I had just bought this vehicle sight unseen and I understood that it was going to be delivered Monday but I really wanted to see it. She had one of the guys go into the warehouse, get it off the truck, and drive it out front so I could see it (after offering me a bottle of water).

I couldn't resist taking it home so I asked the guy if I could just take it and he said as long as I inspected it and signed off on the delivery (and didn't want a refund for not using the door-to-door) that I could just drive off with it. So that's exactly what I did. I understand many of you may have had your cars damaged and you have every right to complain. I'd be super pissed if that happened to me. No question about it. However, I've used this company four times and never had an issue with the timing of the shipping - keep in mind that I've almost always paid for door-to-door so that could have something to do with it.

My point is that many complaints are taken out of context. As a business owner I've experienced this first-hand with my own clients. A lot of times it's just an issue of misunderstanding. Misunderstanding the process, misunderstanding the service, or being unforgiving about mistakes. No company is perfect, they all make mistakes. Again, I sympathize with those of you who legitimately have had damaged vehicles or have waited months for your vehicle, really I do. However, I find it hard to believe there are this many negative comments about a company that I've used four times and have never had an issue with. You are absolutely welcome to disagree with me but this is just my experience that I've had; yours certainly may have been different.

People out there, if you need a car transport company, DO NOT USE DAS!!! If you do and you run into trouble here is the name, email and direct line for John **. You can also email the following people (however you won't get an answer): Mr. ** at ** OR Mrs. Almand at ** OR Mr. ** at ** OR Mr. Roehll at **. I filed a report with BBB and they did not respond to their request. DAS has an F rating with the BBB. Save yourself the trouble of dealing with this company, find someone else or drive yourself to your destination.

They didn't seem sorry about the fact that they did not call me about the delay. Then, I had to go through all the hassles to get a rental car. Then right after I get a rental car, I got a call that the vehicle is actually here. It was a great waste of my time and the most unhappy experience since I relocated mainly due to indifferent customer service representative. I absolutely want to give no points for this company but I'm giving one point for the fact that my vehicle got here eventually.

I obviously did not cause the damage myself. My point of writing this review is to make future customers aware of this policy of not inspecting the vehicle's underbody. If possible, get it inspected and take pictures yourself before shipping, and do the same as soon as you receive the car. Based on their no. 1 point of rejecting my claim, maybe they still won't agree to yours, but you'll have a stronger case to make. And oh yes, may I say not a very warm customer service experience either.

It was picked up Nov. 2 in NJ and delivered to us in Chicago on 11/24 all for the BARGAIN price of $778. What a complete RIPOFF! Our car stayed in NJ until Nov. 22 and customer service was dire. Rude people and absolute disregard for the customer. I am totally shocked why the Federal Trade Commission has not come down hard on this dishonest company. They should be blacklisted and boycotted.

I had spent dozens and dozens of phone calls wasting my time trying to get answers and all I got was unsympathetic "We know how you feel" phony responses. The Linden, NJ terminal is USELESS as was the dispatcher who never returned her calls or even dispatched our car. Communication was abysmal at best! There are no adjectives strong enough to describe this dreadful excuse for an auto transport company.

Please listen to the reviews and stay far away from them. I wish I would have read up on this company as I would NEVER have given them my hard-earned money to give me the complete runaround for 3 weeks. I could go on and on describing how awful my experience was. Their business practice should be deemed unethical.

Do not trust them with your car! I'm just happy my car arrived in one piece at this point. This company is so untrustworthy that I could see them dropping a car off the trailer or losing it and still never paying the customer what is owed them. I signed a contract with DAS, and they have decided to ignore their responsibilities. One of the worst experiences I've ever had with a company. I can't believe they are still in business with how they treat customers. Don't risk shipping your car with them!

The next day - day before moving day - I called again and told Nick that I usually get contacted with a scheduled time window for the next day. Again, Nick assured me that everything has been set. I told him that I never received an order number. "That is strange" Nick said, "let me send you that again". He did send me an e-mail - with the original quote. Sounds like Nick doesn't know the difference between a quote and an order. Needless to say, on the moving day nobody showed. I called, and Nick referred to his boss who would call me in 5 minutes. I called about 45 minutes later to be told by the boss that "he's working on it," and that "your bike will be picked up at the latest on Friday, uhm, yes, that's tomorrow." Never heard back from them. So now I have pay to fly from KS to PA just to wait for another transportation company (which of course will not be DAS), and pay for a night in the hotel. Thanks for absolutely nothing DAS!

On top of it all, we've had periods of multiple weeks in which our emails and phone calls were not returned. After a 20 minute phone call after not hearing from DAS for 5 weeks, I was told that talking to me on the phone was bending over backwards for us. Isn't talking to customers on the phone normal service for a customer service rep? Frustrating to say the least. If you choose DAS, protect yourself with as much photo documentation at time of pick up as possible.

It is absolutely unacceptable that it took 29 days to ship our car. And it is absolutely unacceptable that DAS didn't even know what was going on for several weeks. I have complained about this to a DAS person by phone and in an email to the salesperson, and I have also submitted an online survey describing the problems we have had but DAS has not even bothered to reply.

I called our rep from DAS on 7/6/2015, but have not received a call back. One vehicle had most of the gas taken out of it when it was delivered. It was originally picked up with fuel indicating just between a quarter and half a tank. My rear view camera was damaged and was bent to the left on its mounting bracket. There is several chips in the paint on the rear bumper just below the rear view camera. The center console was ransacked and the contents of the console was laying on the back seat. The radio was tuned to a Fort Worth station and there were boot prints on the rear seat. I am going to start the process of filing a claim, but after reading the reviews on DAS, I doubt anything will come of it.

When I pointed it out the woman took pictures and said you need to file with our claims department for that. This I did and they had told me I must send them more photos although they took their own and do all the leg work to get estimates and send it to them for processing. After doing all this myself I was told by the so called claims adjuster ** that they agree they damaged my car and I would be receiving payment for the damages minus their insurance deductible of $250 in 30-45 days? Wait what? You damage my car and I have to pay your deductible and wait forever? That's right they put that in the fine print on the page you sign after you've dropped your car off.

So time passes and after two months of hearing nothing I ask the adjuster for a status update. She then proceeds to tell me that she is not in the accounting department, has no connection to them and is not even allowed to know when or how payments are made but she will send an internal message in regards to this. Another week goes by and I hear nothing.

I then request her supervisor's name and get ** who I have called and emailed too many times to count along with ** over the last two weeks and neither will respond at all or answer any calls or emails. At this point I had had enough and emailed the supervisor again letting him know I will have to turn this over to my attorney since they admit damaging the car and refuse to even so much as tell me when they would be paying for it. Oh what do you know I finally get a response saying he has escalated this up to the VP of finance and I will get the check number and shipping info right away! Sounds pretty official! Well a week later still no update and he will not answer or return my calls and neither will the adjuster.

I feel they just try to wear you down and hope you will give up never intending to pay for damages that they caused even after admitting fault. At this point I am filing with the BBB (not that DAS cares), posting a few more complaints (hoping to help others) and having my attorney file suit against them to finally get what is owed to me. Unfortunately for them I am not one to be taken advantage of and with all of the email proof that they owe me they don't have a chance getting away with this. PLEASE TAKE THIS WARNING AND AVOID DAS!!!

I would not do business with this company if my life depended on it. And by the looks of every other review ever posted about this company, I would highly recommend you stay away from them if you are reading this. I'm surprised at how this company is even still in business with their lack of basic customer service skills and by the looks of the other reviews, a lack of performance. Sincerely, A very dissatisfied customer who will never use this service or recommend it.

On 4/7, our vehicle had still not been delivered. I contacted ** (who had been our sales rep) to see if we could get an update on our vehicle. I left multiple voicemails and sent 2 e-mails, but did not receive any response from ** or DAS. On the 4/10, I called and selected the "sales" department from their automated system. To my surprise, ** answered. At this point, I was frustrated because it was obvious that he had been ignoring my calls and e-mails. I maintained my composure and asked him for an update on our vehicle. He responded with, "You mean you don't have it yet? It should have been there like a week ago." He said he wasn't sure on its location, but that he'd give me a call back. Of course, he did not call me back on the date and time that he promised, so I called him and got a hold of him again by selecting "sales." This time he informed me that the car hadn't even left the origination city.

I was shocked that a full 14 days after our car was picked up, it was still sitting back in the same city where they had picked it up. I quickly realized that this is how they are able to guarantee pick up dates. This was one of the few reasons that I chose this company -- because they could guarantee the date of pick-up. Between April 10th and the 17th, I contacted DAS 3 times for an update on my location. As I had explained to them, we were renting a car and because we weren't getting updates, we were renting the car a few days at a time, foolishly thinking that our vehicle would arrive shortly. This was more expensive than it should have been. Had I known that it was going to take 3 weeks, I would have rented the car for 3 weeks and saved about $250. Still, none of my 3 calls were returned, and both of my e-mails were also ignored.

Finally, out of desperation, I tracked down the name of the company receiving our vehicle and contacted them. They placed me on a brief hold and contacted the driver who informed them that he would be arriving on the 18th. It took a 3rd party company less than 3 minutes to give me what I had been asking DAS for (a delivery estimate) since 4/7. The receiving company here in Seattle was excellent and delivered my car to our new home on the 20th -- 2 weeks after our promised delivery window.

During this time, we spend $800 on a rental vehicle -- $600 of which was spent after the promised delivery window. When I asked DAS about reducing our delivery fee in some way to help accommodate us for the extra 13 day wait, they said that they do not offer reimbursements or credits. This is by far the worst company I have dealt with. Our family travels and moves frequently for work and I've dealt with probably every shipping scenario you can imagine, and this was BY FAR the worst experience we have had.

To date, I have maintained my composure and have not disrespected or raised my voice in any way to the DAS staff. I have calmly and respectively explained to them our situation, our experience, and how it differs greatly from the experience that was promised by their salesperson, **. We strongly advise you against using this company, and judging by the other reviews here and elsewhere -- we are not alone. While I can't promise you that you will have a better experience than I did, I can't imagine that it will be any worse.

After 2 weeks they called and stated they will only pay for the trunk. I asked why? The answer I got was “not my call that's from upstairs”. The car was delivered on December 31st. As of today April 8th I have not received the payment for the damage to our car. I call or email on a weekly basis. The same answer. “Not my job I will look into it”. I would never recommend this company to anyone. If your car is damaged they will not pay and treat you like crap. They had no problem billing me on time. What a joke!!

She told him "Well we give estimates, but nothing is guaranteed," which is either erroneous, because it conflicts with the information ** gave us or a flat lie on her part due to lack of knowledge or just trying to shaft us. Either way, she was rude, disrespectful (she hung up on me TWICE, when I asked her to stop speaking over me because it was rude and I was still asking my question) and hellbent on being not only no kind of resource for information or customer service. I would encourage you to poll the recorded calls and see exactly what I'm referencing.

I called back a third time and tried to remind her that our conversations were recorded, and that she should work to control her emotions and behavior so that she not lose her job simply because she couldn't treat a customer with respect and simply social courtesy (that is being quiet and listening when someone is speaking, rather than just asserting unintelligible, unrelated, unhelpful nonsense). She seemed much more inclined to actually cooperate once I reminded her of this. I was able to get from her that my car is "estimated" to arrive on April 6th, and if it does not arrive by the 16th, ten days after, and four weeks after booking (so an additional two PAST what we were quoted, and paid $1700 in full for) then we could "potentially *look into* some sort of compensation." Those were her words. No commitment to action, no ownership or accountability over horrendous behavior or wrong doing or unprofessionalism.

This whole interaction without a doubt has been extremely horrendous and I will make sure that any and everyone knows about this despicable behavior on your end, via Yelp, Google Reviews and Social Media. I will also be filing a complaint with the BBB, and if the car *doesn't* arrive by the 6th, we will call our bank and let them know the payment needs to be reversed as it was unauthorized by a fraudulent business.

I called DAS and notified them of the damage. I receive an email from Tiffany ** asking for some basic information so that DAS can have some claim forms sent out to me with further instructions. I filled out the form and was assigned an adjuster, Jessica **. After "reviewing" my claim I was notified that DAS doesn't cover damage to the interior of the car. Unbelievable! I wish they would have been upfront instead of making it appear as if they were actually evaluating my claim. There was clearly damage to my vehicle during transport and they were unwilling to take any responsibility or ownership for it.

My husband is an officer in the Army and was under orders to move from Washington state to Arizona at the end of November. I contacted DAS and sales rep Craig ** followed up. Craig set up my order and said I could call in with a credit card for payment before my car was dropped off at the Lakewood, WA terminal on November 22.

When I gave Craig my credit card number, he said the charge did not go through and recommended I contact American Express as they may have blocked the large charge. I contacted American Express and they said they could not even see that an attempt had been made, but would make sure the $736.00 charge went through if it was attempted again. I called both Craig and the automated customer service menu and attempted to make payment with my American Express, as well as other credit/debit cards. None of the credit cards would go through, and I was using these cards for other transactions with no problem.

I expected this payment issue was an issue on DAS's end, which I communicated to Craig in an email on November 21. He instructed me to call customer service and speak with them. I spoke to Tyler (I apologize, I did not get his last name but his phone number is 310-525-2251). After another several failed attempts running my credit card(s), Tyler said I could mail in a check and that my shipment would not be delayed. On November 24, I emailed Craig to update him and let him know I was putting the check in the mail.

On the day I mailed the check and for each day after, I called the customer service menu to check on the status of my shipment. Each time, the menu told me my shipment was "on time." At the end of the day on December 2, the day my car was supposed to arrive at the Tucson terminal, I received an email from Craig stating that DAS does not accept personal checks, only money orders or cashier's checks. He said to send one of these forms of payment to "avoid further storage fees." The next day (December 3), I called Craig and learned that after 10 days, my car was still sitting at the terminal in Lakewood, WA.

3. When I called the customer service menu to check on the status of my shipment, it said my shipment was "On Time. " Since my car was still in the Lakewood, WA terminal, that information was not true.

After Craig told me my car was still at the Lakewood, WA terminal, he transferred me to customer service. I summarized my experience so far and said I would be going to get a cashier's check to mail in, but asked if we could try my credit card one last time. I explained that I had tried multiple working cards before with no luck, and this representative said she thought she "might know what the issue had been." It would appear that DAS was aware they were having issues processing payment. In any case, she attempted to run my card again and it went through just fine. She also removed $60 in storage fees which I had unknowingly been accruing.

This was December 3, a day after my car was scheduled to arrive at the Tucson terminal, and my car was still at its origin. I asked if there was anything that could be done to expedite the shipping and avoid waiting another ten days for my vehicle. Nothing was guaranteed, but later that day I received an email that my vehicle had been put in transit, so at least we were making progress.

On December 8, I called customer service to check on the location of my vehicle and ask about the expected arrival date. I was told my car was in Torrance, CA (just under 500 miles from the destination terminal). The estimated arrival date was Saturday, December 13. In my initial emails with Craig, he sent me hours for both the origin and destination terminals. The destination terminal in Tucson had Saturday hours (9am-Noon), so I asked the customer service representative to confirm those hours for me. She said they were not open on Saturdays.

2. I was given incorrect information about the terminal's operating hours by Craig, and because the terminal is not open on Saturdays, I don't see how my husband and I will be able to make it to Tucson during the terminal's business hours.

The customer service rep said she would contact the terminal, as sometimes they will have an employee come in on Saturdays in special cases. I asked if that was not possible this weekend, would DAS consider delivering the vehicle to my home, because both the delay of the shipment and the misinformation of the terminal's hours were on their end, not mine. I was told the company might consider splitting the cost of home delivery, but would likely not cover the entire cost because they had already removed $60 of storage fees. Not a great selling point, as the storage fees were completely illegitimate. I made every attempt possible to provide payment for my order, and was told my shipment would continue on schedule as long as I put a check in the mail, which I did.

It was only after sending the message above to the President of DAS that my issues received the appropriate attention. The company agreed to deliver the car to my home at no extra charge, and I received it early today. There is some minimal damage on one of the door handles which I will be filing a claim on.

Bottom line, if you want fairness from any business who has mistreated a customer, you need to go to the top and contact their corporate office. I will be discouraging fellow military families from ever using DAS in the future.

10/17/13>>>WEBSITE will not allow tracking of shipment by order #. 10/18/13>>> approx 8:30am. - Renee ** speaks to Nick ** who says changing delivery address to Tucson, AZ is fine, just need to speak w/ Pamela ** get approval and will call her asap, no fee refund though, due to special truck she reserved already going to CA. NICK ** NEVER CALLS PAMELA **. 10/18/13>>> approx. 11:30>>>> DEPENDABLE AUTO SHIPPERS CALLS KRISTINE ** SAY'S TRUCKERS BROKE DOWN and they are unable go find & Must reschedule AGAIN!!!!! FOR 10/21/13 PROMISED EARLY A.M. APPROX 8:30 OR 9:00 P/U!!!!! Mike ** & Kristine ** very upset about 2nd cancellation and told them we were receiving. Very Bad Service!

10/18/13>>>RENEE ** Calls Nick ** - he knew nothing of problems - transferred me to his dispatcher who told me "the driver had an unscheduled delay and could not come and it would be too late to come after because it would be dark and they could not see to hook-up". When I asked why they couldn't come the next day (Sat or Sun), the dispatcher informed me: "THE DRIVER HE DISPATCHED HAD NO MORE DRIVING TIME HOURS FOR THE REST OF THAT WEEK!!!!!! "He had planned to p/u my trailer in GAME and then just go somewhere and just sit w/ it for 2 DAYS!! IT WAS CLEAR WE WERE NOT REVIEWING PROPER SERVICE THAT WE PAID $1750.00 IN ADVANCE FOR AT ALL!!!!

10/19/13 @ approx. 2:56p.m.>>>> called (cust. sv.) - asked to speak to a person re: problem w/ our move & not a machine please. I was instantly cut off, transferred straight to Nick **'s Voicemail. I called back, the call was picked up by cust svc but no one even said "hello". They just transferred me straight through to NICK **'S VOICE MAIL!!!! WEBSITE STILL NOT RECOGNIZING US SO WE CAN TRACK OUR SHIPMENT>>>>>> NEVER GOT TO ASK QUESTION ABOUT TRAILER EXPIRED REGISTRATION.

10/21/13 @ approx. 3:00p.m. NOT 8 ON 9 AM AS PROMISED. 3 MEN ARRIVED: Their excuse for being late was that they had to drop off a friend in the area!!!! Truck lic plate # : COLORADO ---- **. THE MEN said they didn't need key or reg. copy. Had Kristine sign form saying any damages existing and she watched them write in the correct delivery address of TUCSON, AZ. THEY PROMISED HER I WOULD RV. TRAILER ON THURSDAY 10/24/13, and drove away.

10/27/13 @ APPROX. 8:20 a.m.>>> GOT A MESSAGE ON OUR PHONE'S VOICEMAIL from a male voice saying he was on his way with trailer from GA and this message. Was for TAMALA (?) AND SAID HE WAS ON HIS WAY TO THE LOCATION BUT THOUGHT IT DIDN'T OPEN UNTIL 11:00A.M. HE SAID: "I AM NOT GOING TO WAIT UNTIL 11:00. I WILL JUST DROP IT OFF WHEN I GET THERE, GIVE ME A CALL BACK". Also he left a wrong callback number on the message. So we wouldn't have been able to reach him unless our v.m. recorded the #!!!! Luckily the manager of Cube Smart happened to be there working on some papers and she accepted delivery of trailer as is commented on Pamela's name incorrectly spelled, Bill of Lading - has wrong shippers/carrier name on it and we therefore at this time do hereby: ASK FOR A PARTIAL REFUND IN FEES PAID DUE TO TERRIBLE SERVICE AND UNPROFESSIONAL BUSINESSES PRACTICES PROVIDED BY THIS COMPANY IN THE AMOUNT OF $1,000.00 (ONE THOUSAND DOLLARS). Thank you.

On Monday 01/16 received a call that the truck had been shipped and to use a new tracking number I could use to track the truck. Also asked about the expedited service fee $350 refund and they said that it will get back into my credit card by Friday 01/20. From 01/16 through 01/23 I was able to track the delivery of the truck and on 01/20 the expedited service fee was refunded back into my credit card account. On 01/23 the truck was delivered and inspected by both myself and the driver who noted dents on the rear panel, paint fade on the right rear panel and a broken hood bug shield.

On 01/23 I notified DAS of the damage and they sent me the claim request form. I received the claim forms on 1/30 where they requested additional information including photos and an estimate. DAS acknowledged receipt of all the materials on 02/09 and said that an adjuster would be assigned to my case and would get back to me. After calling and sending emails for over 3 weeks I received one response saying that they would be looking into my case. I have stopped calling and emailing and have not been paid for the damages. I believe that this is fraud where they refused to pay the claim. Totally UNDEPENDABLE.

The transport company supposedly filled out an inspection report stating there is no damage on the vehicle at time of pick up. When I received the vehicle it had $2797.99 in damages. I had an estimate drawn up at a local auto body repair shop. At the time of delivery the driver for the transport company was advised of the damage and had written it on the uniform straight bill of lading. The dealer and DAS were both contacted immediately when the car was inspected. The dealer told me the salesman Curtis said was in perfect condition except the minor things that were written on the bill of lading. I contacted DAS carriers and was told to file a claim with their Ins. Co. in which I did.

I submitted an estimate for the the damage written by a NJ licensed auto body facility to the dealership and the auto carrier company. I told both companies I would bring the car to any shop in my area for a second opinion if the were to choose one. The dealer told me to ship the car back to them. They would only re-imburse me the purchase price of the car that I would have to eat the price of shipping the car from them and back to them. I told them that was not good enough. I wanted to be re-imbursed for all charges I have incurred with this vehicle.

At this point in time I would like one of the 2 companies to pay me the total amount of the estimate so i may be able to get the car repaired. I was informed by their insurance co that they will not cover it.... I paid extra for insurance... if they did not fully inspect the car when they picked it up it is not my problem. I recieved the car and it was damaged. The damage was noted before the DAS driver even left and it was noted on the bill of lading.

I purchased a car and needed it shipped from Birmingham, AL to Phoenix, AZ. The car was a fully restored 1964 Ford Galaxie 500 show car. I paid Dependable Auto Shippers (DAS) $660.00 to ship the car to Phoenix, AZ. I was told by DAD to have the car dropped off at Birmingham Towing as they were contracted with them to receive cars and hold them until a DAS truck could come by and pick it up.

I advised the seller Jim ** to drop the car as Birmingham Towing as requested by DAS. On or about 04-22-2008 Jim ** did drop off the car, went through the inspection processes and prepared to leave the lot. At that point a young man grabbed the keys, pulled the hood pins on the custom paint, popped the hood and looked around the engine, started the car and revved the motor in an unsafe manner so he could hear what it sounds like. The car has a custom 460ci engine with custom exhausted and sounds very aggressive. The seller at that time became upset and asked employees, "What is that guy doing to that car?" They apologized and said it was the owner of Birmingham Towings son. I called Birmingham Towing later that night, spoke with the owner and asked what they were doing with my car. He too apologized and said he just got in and was not sure exactly what his son had done to the car.

Once the car arrived in Phoenix, AZ there was 45 additional undocumented miles on the car and the transmission was damaged. I called DAS and filed a formal complaint and made a claim that they fixed the car. They admitted that Birmingham Towing violated their policy on abuse of customers cars but refused to pay to fix it. They said since the receiving company in Arizona, Western Towing, did not document extra miles that they assume? there were no extra miles. Then to backtrack they said they have proof there was no extra miles but that I was not allowed to see it. The fact is there were 40 to 45 extra miles on the car.

DAS and those they contract with damaged my car. I paid them to perform a service, I had the car dropped off exactly as prescribed, they admitted Birmingham Towing violated their own policies; they are refusing to show proof of mileage on the car and actually stated we are going to believe statements from Birmingham Towing over yours?. This is the company who admitted the car had been abused by them????

As a consumer and an Arizona resident I am requesting assistance with settling this matter with DAS. After doing some research with the BBB, online blogs and other outlets it appears that many have received the same treatment that I have and I am willing to assist in providing other customers who have been ripped off or refused damages by DAS. Per the communication I am willing to answer media questions as requested.

Once Birmingham Towing abused the car in front of the seller, and DAS or its partners drove it for 45 miles; they took away all recourse from me on what happened to the car. The seller is steadfast that the car was in perfect working condition. The car is only supposed to have an additional 1 to 2 miles on it from start to finish. This company is using it size, and money to mislead consumers who 98% of the time are out of state and have no real means to file suit or legally go after them.

I reported the incident to the Delray Police and made claim ** against the company. The company refused the claim based on the contract that states they are not responsible for any item left in the car. They also refuse to investigate the incident to determine which employee might have taken the object. I guess they feel that they have a right to any object left in the car.

A complaint was made to the Better Business Bureau. Dependable Auto Shippers repeated their original position. Please note that Dependable Auto Shippers have a C rating out of AAA which is basically only one rating from being not-recommended. I strongly do not recommend this company because in my opinion they are untrustworthy and unethical.